How the Health System Works Together

Qatar’s various healthcare providers work closely together to deliver the best healthcare services to Qatar’s population.

Referrals between providers

Primary care centres are usually the first point of contact for patients with non-emergency conditions in Qatar. If the primary care doctor feels that more specialist care is needed at one of HMC’s hospitals, they will refer the patient to HMC for an appointment. A similar referral process also operates between HMC, Sidra Medicine and the private sector provider. Patients can also be referred back to a primary health centre for follow up after receiving treatment at an HMC hospital.

Sharing of patient information

New initiatives have significantly improved the ability of clinical teams to share patient information between teams across the health system. Patient records, including lab results, x-rays, diagnostic images and medical reports, can generally be accessed electronically by clinical teams in HMC, PHCC and Sidra facilities. This enhances the quality of care delivered to patients by providing clinicians with a complete patient record regardless of where they are treated.

MyHealth Patient Portal

The MyHealth Patient Portal enables patients to access their electronic personal health record online and through an app. Features of the portal include the ability to access lab reports, to view and reschedule upcoming appointments, and to review discharge summaries. The portal also allows patients to send a non-urgent message to their healthcare provider in a confidential manner.

MyHealth empowers patients by allowing them to play a more active role in controlling their health information and making more informed decisions about their wellbeing. It helps patients stay on track by providing up to date information about lab results and active medications and provides reminders about appointments.

Patients can enroll for the MyHealth Portal online at myhealth.qa or at any HMC or PHCC facility. Patients can also seek more information about MyHealth by calling Nesma’ak at HMC on 16060 or Hayyak at PHCC on 107.

Health System FAQs

I have just arrived in Qatar and need to get a health card, what do I do?

To get a health card, residents must visit the Primary Health Center nearest to where you live –call 107 if you are unsure where your local centre is. I need a sick note for work, where can I get one from?

You should visit your local health centre for a sick note. If you are visiting an emergency department due to your condition being a serious medical emergency, you can request a sick note at the emergency department.

I want to see a doctor at a HMC hospital, how can I get an appointment?

Unless you have a medical emergency, in which case you should go to your nearest HMC emergency department or call 999 for an ambulance, you will need a referral from a primary health centre or private clinic in order to make an appointment at an HMC facility.

I want to see a doctor at a primary health centre, how can I get an appointment?

You can call Primary Health Care Corporation’s customer helpline, Hayyak, on 107 to arrange an appointment at the health centre which you are registered at. Alternatively, you can visit your health centre in person to arrange an appointment.

Do I need to prepare for an appointment?

If you are visiting the hospital or primary health centre for the first time, please come at least 30 minutes before your appointment time in order to complete some paperwork.

Does it matter if I miss a scheduled doctor’s appointment?

If you are unable to attend a scheduled appointment, call your primary health centre via Hayyak 107, or hospital clinic via Nesma’ak 16060 in advance to cancel, so the timeslot can be used for another patient who may need it more urgently.

How do I know which is my local health centre?

Your utility bill (phone, water/electricity) includes a code related to your location and this determines where your designated health centre is located. Call Hayyak 107 for more information or take your utility bill in person to the nearest health centre.

Do I have to pay for care at HMC and primary care centres?

These facilities do charge a small fee for services but residents with a valid health card are entitled to greatly subsidised consultations and prescriptions at Hamad Medical Corporation and Primary Health Care Corporation facilities.

I have a bad back and need to see a doctor; can I go to an emergency department and be seen? For all non-urgent conditions, such as backache, small cut or mild eye discomfort, you should make an appointment at your local health centre. Emergency departments should be used for only serious emergency medical conditions.

Why can’t I just turn up at a HMC hospital and be seen by a doctor?

whose needs are too complex to be treated at a primary care centre. A large number of conditions can be successfully treated in primary care and do not require treatment at HMC.

Can I see the same doctor at my health centre? Every effort will be made to enable you to see the same doctor for your visit, but the doctor’s availability on the day you wish to come cannot be guaranteed.

I would like to access help for a mental health condition, where can I go for this?

If you are concerned about depression, anxiety or any similar mental health issue that affects your general health, visit your doctor in a primary health clinic for care or referral to one of HMC’s clinics. For urgent care involving suicidal or selfharm thoughts, visit one of HMC’s emergency departments or call 999

I need to see a dentist, should I go to my health centre or to an HMC hospital?

Unless your condition is a medical emergency, in which case you should go to your nearest emergency department, you should visit your local health centre for a dental consultation. If specialist dental treatment is required, your primary care doctor may refer you to HMC.

I have moved house and want to change my health centre, how can I do this?

To change your health centre you must obtain a utility bill from your new address and visit the nearest health centre to apply for a change.

I/my wife is pregnant and must register with an obstetrician, where can we get antenatal care?

Your first appointment should be at your local health centre. Your primary care doctor can then advise on the best plan for your antenatal care.

Is there public parking available when I visit a HMC clinic or primary health centre?

HMC provides specialist secondary and tertiary care services. These services are for patients m

All hospitals and health centres have public parking facilities. However, some of HMC’s busy hospitals have limited free parking and visitors are recommended to either come by taxi or public transport or they can use the valet parking service offered in many locations.