Customer onboarding journey
Analysis onboarding team workshop
Content: 1. Re-cap of what we did! 2. Projects per phase 3. Project prioritization 4. Zoom-in & out example
Touch points
Feedback round User steps
Phase
Re-cap of what we did!
Touch points
Feedback round User steps
Phase
Re-cap of what we did!
Touch points
Feedback round User steps
Phase
Re-cap of what we did!
Projects: Getting to know lix Project A:
Value proposition defined and evident in the compay’s touch points.
Project B:
Branding perception and style guide (Illustration, logo, colors and values)
Projects: Lix for the first time Project C:
Basic general onboarding: Create encouragement, Lix was the right decision.
Project D:
Advanced onboarding: Deeper knowledge on how to use Lix.
Project E:
Create customer engagement by presenting amore transparent product development.
Projects: End of trial period Project F:
Create alternatives for the users.
Project G:
Tracking / training feature to create engagement and a tangible value.
Prioritization 1.
Project A:
2.
Project C:
3.
Project E:
Value proposition defined and evident in the compay’s touch points.
Basic general onboarding: Create encouragement, Lix was the right decision.
Create customer engagement by presenting a more transparent product development.
4.
Project F:
5.
Project B:
6.
Project D:
7.
Project G:
Create alternatives for the users.
Branding perception and style guide (Illustration, logo, colors and values)
Advanced onboarding: Deeper knowledge on how to use Lix.
Tracking / training feature to create engagement and a tangible value.
Zooming-in & out
Zooming-in & out