Rotorua Neighbourhood Support 2019

NEIGHBOURHOOD SUPPORT ROTORUA

AUGUST 2019-2020

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Contents 4 5 7 9

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13

15

17

About Neighbourhood Support Message from the editorial team

19

Message from the co-ordinator

23

Message from MP for Rotorua, Todd McClay

25

Message from the Rotorua Area Commander

27 29 31 33 34 37 38

Neighbourhood Support Rotorua overview What does a Neighbourhood Support Group do?

How does Neighbourhood Support work?

How do we make sure things happen correctly?

How to start a Neighbourhood Support Group Reporting Crime: See something, do something Protecting your property Protecting your vehicle Electronic crime advice Civil Defence: Be prepared Civil Defence: Make a plan How safe is your home?

Rotorua Citizens Advice Bureau: Discover your rights

Page 3

About Neighbourhood Support

History Neighbourhood Watch was introduced to New Zealand as a crime prevention initiative in the late 1970s. The initiative evolved to become Neighbourhood Support New Zealand, a community owned and managed organisation with a wide-ranging interest in community support, safety and crime prevention.

Neighbourhood Support became an Incorporated Society in 2000. In 2001 it signed a Memorandum of Understanding with the New Zealand Police. The purpose of the Memorandum of Understanding is to establish and promote a collaborative working relationship between Neighbourhood Support New Zealand Incorporated and the Police.

Objectives Neighbourhood Support aims to make homes, streets, neighbourhoods and communities safer and more caring places in which to live.

This is primarily achieved through the establishment of small cells of households known as a “Neighbourhood Support Group�, comprising anywhere from 4 to 50 residential households in a single street or suburb. Groups throughout a single suburb or a wider town or city area are co-ordinated either via a civilian co-ordinator, or through a Community Constable based at a local Police station.

The main purpose of the groups is to encourage neighbours to know one another and share information on crime or suspicious activities in their area. Early contact with authorities such as the Police is also encouraged for reporting of unusual observations or unacceptable behaviour. Crime prevention information can also be shared with group members via Community Constables, or Neighbourhood Support Area Co-ordinators.

A secondary objective of Neighbourhood Support is to facilitate communication between Civil Defence (Emergency Management) and the community during a manmade or natural disaster affecting residents.

Page 4

Message from the Editorial Team Sadly, the world in which we live is not as law abiding as it was a generation or two ago, which makes the work of all sorts of government and voluntary organisations vital.

Neighbourhood Support is a lively, worthwhile and necessary organisation which provides avenues for neighbours and communities to socialise, and look out for each other.

Our sincere thanks to the contributors of all the articles contained here. A lot of hours have gone in to making this book as relevant, useful and convenient to use as possible.

This book is a vehicle for the latest news and messages of many of the above, in an easy to use format. Please keep it by your phone for ready reference.

The community-minded advertisers represented in this book have provided the finance for its manufacture and distribution, as well as critical funding for your local Neighbourhood Support groups to continue their important work.

Please support these advertisers as they are supporting you!

Published by Markat

Advertising / Articles Enquirers

P.O. Box 1879 Christchurch

Phil Cowen Phone: 021 660 355 Email: phil@markat.co.nz

Phone: 03 376 5120 Fax: 03 376 5153 Email: sales@markat.co.nz

Published annually - ref: N19RT Page 5

Message from the co-ordinator Welcome to the fourth issue of the Neighbourhood Support Rotorua booklet.

The aim of this publication is to inform the community about Neighbourhood Support and the activities of associated organisations in the Rotorua Police Area, covering the Rotorua Lakes District plus Murupara/Galatea areas, which are controlled by the Rotorua Police.

Neighbourhood Support Rotorua is committed to making the community a safer more caring place. Over 39 percent of the occupied households in the coverage area are covered by Neighbourhood Support Groups, which equates to over 9,500 households. Those Groups are committed to promoting crime prevention, preparation for a civil emergency, getting to know their neighbours and neighbourhoods, and building community spirit.

Originally established in Rotorua in the 1990s, Neighbourhood Support Rotorua works closely with the Rotorua Police.

The office is situated in the Rotorua Police Station and we are really thankful for the office space provided by the Rotorua Police. A management committee is appointed annually to oversee the activities and to ensure funding is obtained to keep the office going.

The neighbourhood you live in is shaped by what is allowed to happen in it.

Where Neighbourhood Support Groups are established a standard is set by the

neighbours as to what is acceptable and what is not. If something falls outside the accepted norm, members of the Group will contact the appropriate authority such as the Police or Council.

Each Group operates as that Group determines. All will follow the basic aims of: • Taking responsibility of their own safety • Preparing for a civil defence emergency • Encouraging neighbours to get to know one another • Helping to minimise crime in the area by reporting suspicious behaviour • Sharing information to reduce the likelihood of crime • Supporting each other when needed • Knowing when and how to contact the Police and other authorities.

One thing that members of a Group should not be are noisy parkers, wanting to know all the gossip in the area.

Information is shared as and when necessary, and members respect others right to privacy.

Neighbourhood Support Rotorua values working closely with the Rotorua Police, Rotorua Lakes Council, Civil Defence and local community organisations building a safer more caring community along with each household in each Group.

For all enquires contact the office on (07) 349 9470 or by email: nsrotorua@gmail.com.

Richard Perkins, Co-ordinator.

Page 7

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Message from the Rotorua MP Rotorua is a great place to live. We have a strong and diverse culture, good education and a great many local attractions to keep us busy.

office in Rotorua, and we make space available for community groups to meet – free of charge in my electorate office.

If you would like to meet me, or have an event or organisation I might assist with, please get in touch. As your MP, my door is always open.

Best wishes for the year ahead.

Whether you enjoy mountain biking or walking in the Redwoods, fishing, swimming or soaking in hot pools, we have it all right here on our doorstep.

Rotorua is a great place to raise a family or to retire to – we have a lot to offer.

Neighbourhood Support plays an important role in helping to make our community safer. We are fortunate to have a strong and reliable Neighbourhood Support network and I wish to thank them for their dedication and commitment to the wider Rotorua area The team at Neighbourhood Support provide strong advice and support for families on reducing crime and working with others to keep our community safe. I urge you to refer to this booklet and local newsletters to keep informed on matters in your neighbourhood.

Hon Todd McClay Member of Parliament for Rotorua

As you elected MP I value your opinion, and my staff and I are available to support you where we can. We assist with a wide range of issues and I am always interested to hear your views. I hold regular constituent clinics in my

Page 9

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Message from Rotorua Area Commander, Anaru Pewhairangi Kia ora koutou.

Firstly, thank you to all of those people from our communities in Rotorua who are part of our Neighbourhood Support Group (NSG) network.

Our police mission is to be the safest country in the world and NSGs play a key role within the community to enable us to achieve this aspiration.

Keep up the great work.

Nga mihi,

As the Area Commander for the Rotorua Police I am extremely proud to support you all as we work together to make Rotorua a safe place to live, work and play.

NSGs are a fantastic prevention initiative that enable us to work together and connect with our neighbours in order to prevent crime and victimisation.

NSGs are also very important networks during Civil Defence emergencies and a great example of this was during recent weather events here in Rotorua.

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Neighbourhood Support Rotorua – an overview Neighbourhood Support promotes a safer, more caring Rotorua through improved community spirit, crime prevention and emergency preparedness.

Neighbourhood Support has a policy of providing all resources to participating Neighbourhood Groups at no cost to the Group. By establishing new Groups and expanding existing ones, the community spirit of Rotorua will be improved making a safer more caring community.

Neighbourhood Support has been operating in Rotorua since 1995 and now covers over 9,363 households in the area, which represents a coverage of over 37 percent of the occupied households. The area covered is the Rotorua Police Area which includes all of the Rotorua Lakes Council area plus the Murupara and Galatea parts of Whakatane District covered by Murupara Police Station.

Presently Bruce Quedley is the admin manager and Richard Perkins the co-ordinator.

The staff are employed by a management committee of 10 who raise all operational and project costs through donations and applications to grant/fund providers.

The major funders of the work have been Rotorua Lakes Council, Rotorua Energy Charitable Trust, Lotteries NZ and Markat Promotions. The Rotorua Police provide The aims are achieved by: desk space, telephone and internet access • Encouraging neighbours to get to know at the Rotorua Police Station. their neighbours; barriers that have developed over recent years are broken A quarterly newsletter is distributed to members and is also posted on the down and community spirit improves • Equipping neighbours with tools and website: www.nsrotorua.info. techniques to be on the alert for signs The office is located on the ground floor of of potential crime and problems in the Rotorua Police Station. Contact may be their neighbourhood made by phone to (07) 349 9470, email to • Establishing Neighbourhood Group Lists; nsrotorua@gmail.com, or by going to the to assemble a database of information front counter of the Rotorua Police Station that can help civil defence authorities and asking for Neighbourhood Support. in the time of a civil emergency to help neighbourhoods There is also a website, nsrotorua.info, • Enabling lines of communication to be where you can download the newsletter, established with each Neighbourhood useful forms to update your household Group provide a channel to issue details and links to information sheets, warnings to neighbourhoods of potential act sheets, with advice to help with criminal problems and emergency many crime prevention topics and notifications. general information.

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What does a Neighbourhood Support Group do?

Neighbourhood Support Rotorua covers over 37 percent of the occupied households in the area. In the covered locations less than 20 percent of residential crime occurs. So how does a Neighbourhood Support Group work?

When an area wishes to have Neighbourhood Support established, following a meeting of interested households, a Group is set up with a person appointed as the Group contact person. This person acts as the point of contact between the Group and the office distributing information to the Group and keeping contact information up to date.

as to reduce the incidents of crime in their area and to build community spirit.

When the contact person gathers household information from the members, the office assembles a contact telephone list to distribute to registered households in the Group.

A Group is able to establish a sense of being an entity by having streets signs mounted in the street and all registered household having a Neighbourhood Support sticker on their property but visible from the road on a window/ letterbox/door. These do provide a visible warning to those coming into the area that neighbours do look out for each other and will report suspicious activity to the Police.

Building communities which are prepared for the possibility of a civil emergency is • Encourage neighbours to talk to also a vital aspect of the Group. To do this each other Civil Defence often works with Groups in • Share information that will help reduce communities, where there is a likelihood of a civil disaster occurring, establishing local the risk of crime area emergency plans.

• Help foster a sense of community spirit • Educate and empower neighbours to Neighbourhoods don’t become lower take responsibility for their own safety crime areas without an effort. Establishing • Identify the needs of neighbours and Neighbourhood Support Groups assists ways to assist each other such as the to make communities safer. Doing this requires members of a Group to be active, elderly, infirmed and those living alone communicating with neighbours and • Decide ways to handle any civil providing support for each other. By doing emergency that may occur. this, the community spirit is uplifted and if makes the area a safer, more caring Neighbourhood Support encourages place to live.

Groups to undertake these objectives so

The Group will:

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How does Neighbourhood Support work?

The basis of Neighbourhood Support is the Neighbourhood Support Group. This can be a group of neighbours in part of a large street or all the neighbours in a smaller street, and can also be neighbours covering a small area of a few streets.

Each Group appoints a volunteer Street/ Group contact person who is the connection for the group with the Neighbourhood Support Office. They forward on information from the Group to the Office and distribute information from the Office to the group.

Groups are easy to establish. When a number of neighbours are interested in establishing a Group they contact the Office, (07) 349 9470, and arrange for a representative to speak to a meeting of the neighbours to outline how Neighbourhood Support works and to gather contact details of those who wish to join the Group.

The contact information is collated by the office and telephone contact lists are sent to the contact person for distribution to all registered members. Road signs would have been left with the contact person to be mounted on power poles at the extremities of the Group, notifying all who pass through that there is an active Group there.

If you move to an area and are unsure whether there is an existing Group, please contact the office and they can advise you if a Group exists and the contact person’s details. If there isn’t a Group already

established, one can be easily established using the above process.

Neighbourhood Support also works in rural areas. Often due to the size of farms neighbours are distant, but communication between them is encouraged so that if anything suspicious is noticed, it can be reported and followed up.

What do Groups do?

It is up to each Group to decide what they would like to do in addition to keeping an eye on suspicious activity in the area and contacting the Police.

When a neighbour goes away on holiday they are encouraged to let their trusted neighbours know that they are going to be away, for what period, the expected visitors to the property (such as someone clearing mail or regular lawn mowing contractor) and their holiday contact number in case they need to be contacted.

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How do we make sure things happen correctly?

Neighbourhood Support Rotorua is set up as an incorporated society (HN/684216) and is registered on the Charities Register (CC21983).

The constitution can be viewed at the website www.nsrotorua.info/about/ under the “About” tab.

At the first meeting after the AGM, those elected appoint a Chair, Secretary and Treasurer from within their number.

As part of the constitution each year in June, at the AGM, between 6-10 people are elected to the Committee.

If necessary up to three people can be co-opted to the committee if the situation requires it.

This Committee oversees the governance of the organisation.

In addition to the elected committee, there are ex-officio members from the Rotorua Police called the Area Commander’s Liaison Office, the Rotorua Lakes Council and the staff, presently two part timers.

Meeting up to a minimum of six times a year they receive reports from the co-ordinator and approve expenditure.

Also they ensure funding and staffing are available plus budgets are made and kept to.

If anyone is interested in coming onto the Committee please contact the office, 349 9470, to find out more information.

Page 19

Page 20

Destination Rolorua Rotorua truly is a nature lover's paradise. The city is surrounded by lush forests and stunning lakes, creating the ultimate playground for people to enjoy a healthy and active lifestyle.

While these amazing spaces are loved by our local community, we also share them with over 3.5 million visitors that travel to the region each year from all parts of New Zealand and all over the world. To this day, tourism and hospitality remains the largest employer for our region.

Here in Rotorua we pride ourselves on our sense of manaakitanga and the warm welcome that we provide to our guests. Please join with us to ensure that these visitors leave Rotorua with fond memories and come back to visit us again soon.

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How to start a Neighbourhood Support Group Step 1: Make contact

Step 4: Follow up

Contact your Neighbourhood Support Rotorua by: • Phone 349-9470 • Email: nsrotorua@gmail.com • oOr call into the Rotorua Police Station and ask for Neighbourhood Support.

The group contact person will: • Distribute the contact list to their group members and keep it up to date • Distribute information such as newsletters and crime alerts • Arrange future meetings (if required) including an annual ‘get together’.

If you live in Murupara of Galatea contact the Murupara Police Station.

Step 2: Find members

The Contact Person The contact person is referred to as a Street or Group Contact. This role is crucial in keeping information up to date and in feeding information back to the community.

The office takes contact information of members and produces a contact list for distribution to the Group.

The Neighbourhood Support co-ordinator will help: • Determine a practical size for your group • Co-ordinate invites to join the group • Set up the initial group ‘get together’ • Identify the volunteer contact person and a deputy for the group.

Resources and other supporting resources can be accessed by contacting the Neighbourhood Support Office, these resources include: Information packs, street Step 3: Start Up meeting signs, letterbox stickers, leaflets and update sheets which are also provided as part of the A Neighbourhood Support co-ordinator will start-up and thereafter for ongoing attend the first meeting and: • Explain how a Neighbourhood Support maintenance of your group. group works Some pamphlets are available by • Distribute information packs and downloading from our website: street signs www.nsrotorua.info.

• Help gather details for a group contact list • Help appoint a volunteer Street/Group contact person • Stay in contact with the group via the contact person.

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Reporting Crime: See something, do something Albert Einstein was quoted as saying: “If I were to remain silent, I’d be guilty of complicity.”

“knock off” someone’s home. Your report could prevent that happening.

By reporting suspicious behaviour you may be preventing the beginnings of a criminal life style by stopping it in its tracks.

Many people in today’s society do not follow that quote. They see suspicious activity and do not report it – they may intend to report it, but fail to do so. By doing that you are effectively condoning what has been going on!

Remember a big oak tree grows from a small acorn. The same way a criminal starts on a life of crime with a first step, often as a youngster truant from school. Your report may be the trigger point to stop it developing into something bigger.

I know that some people are frightened about becoming involved. However, if you don’t report something when you see it, you are effectively giving your consent.

If you see something suspicious you should contact the Police immediately.

The Police can only act on the information they receive.

If for whatever reason you wish to report something anonymously to the Police, contact “Crimebusters” on 0800-555-111.

By seeing something and doing nothing you are allowing burglars, vandals, thugs, drug sellers etc. to continue in their sordid ways.

A lot of crime can be prevented. There some are really simple things we can do.

Things such as reporting people or vehicles acting suspiciously. If truants are seen walking the streets, contact their school and report what you have seen. If there is a valid reason for them being out of school minimal harm has been done, but if they are truant, they could be up to no good, they could be preparing to

Neighbourhood Support Groups are encouraged to be observant and to report suspicious behaviour.

This helps to reduce the crime level in Neighbourhood Support streets. In Rotorua there is a coverage of over 37 percent of the district’s occupied households, yet Neighbourhood Support covered areas have only 20 percent of the residential crime.

Join a Group in your area or if there isn’t one there get one started, the sooner the better.

For further information, contact Neighbourhood Support Rotorua on (07) 349 9470, or by email to nsrotorua@gmail.com.

Page 25

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CALL US! 027 289 8572 | 07 357 5675 Email: admin@lakesidepp.com

Rotorua

Local & Loving Rotorua For all your Real Estate needs, call the friendly team at Rotorua First National 1280 Pukuatua Street, CBD 07 349 8080 info@rotoruaproperty.co.nz www.rotoruaproperty.co.nz

New Zealand Forest and Woodlot Services LTD Competitive Pricing • Forest and woodlot harvesting • Marketing • Harvert Planning • Resource consents • Earthworks • Roading • Land conversions

Tony Williams

DIRECTOR 862 B Paradise Valley RD RD2 Rotorua Mob: 027 283 5933 Tel/Fax: 07 357 2988 Email: tjwilliams@farmside.co.nz

Rawlinson Plumbing & Gas Ltd A: P: E: W:

14 Davies Street, Rotorua 3015 07 348 8661 info@rawlinsonplumbing.co.nz www.rawlinsonplumbing.co.nz

PLUMBING • DRAINAGE • GAS FITTING INSTALLATION & MAINTENANCE

NZ Supreme Gourmet House Restaurant

Delicious Dishes OPEN 7 DAYS 1225 Amohau St. Rotorua T: 07 348 0881 F: 07 348 0882 E: gourmethouse@nzsupremedeer.co.nz Page 26

Freephone:

Fun Casino Games 0800 LAS VEGAS with Croupiers at (0800 527 834) your Venue

E: lasvegasfunctions@xtra.co.nz

www.lasvegas.co.nz

Protecting your property Keeping your home and property secure is what most householders want to do. Most people do it automatically.

However sometimes it is good to have a reminder.

Your home Always lock your doors and secure your windows when you leave home.

If you are working in your garden, away from the house, don’t leave doors unlocked or open, as you won’t necessarily see anyone getting into your house while you focus on what you are doing.

Garages and outbuildings/sheds should be locked when not in use. Particularly internal access garages because if left open they provide, in most cases, unhindered access to your home.

When finished with any equipment outside, secure it in a shed/garage which is locked, this includes ladders and tools etc.

Depending upon your finances consider installing window security stays, security lights and a burglar alarm. Always keep your keys and automatic door openers secure.

Keep trees and shrubs trimmed, particularly around the front door so that someone can be seen if they are trying to break in.

Your possessions Always record the make, model and security numbers of your big ticket items such as TVs, stereos and appliances. Keep those numbers

in a secure place. Photograph jewellery, and your big ticket items.

Check out the free Police website at www.snap.org.nz as a place to store your serial numbers and photos of appliances etc.

Keep your credit/debit cards in a secure place, don’t leave them lying around and don’t share your pin number, your bank won’t ask for it, don’t record it down – remember it!

Your vehicles When your vehicle is parked at home don’t leave it unlocked, even if in a garage. Don’t leave valuables in an unattended vehicle.

Store your bike in a lockable garage/shed and if you are unable to do that, secure it with a strong chain and lock it to an immovable object.

Store you boat/boat trailer, caravan, camper, motorhome out of sight if possible.

Use a wheel clamp to prevent it being towed away. You can also purchase a tow ball lock to prevent it being towed.

Always keep a record of your vehicle’s VIN, make, model, colour and any non-standard items, and take photos of them as well. Keep this information and photos secure in such a place as www.snap.org.nz.

Page 27

Canton Restaurant & Takeaways Rotorua’s Family Favourite Buffet Restaurant

FISH & CHIPS TAKEAWAYS

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OPEN Tuesday – Sunday 11am – 9pm

07 348 1189

178 Malfroy Road, Hillcrest, Rotorua 3015

10 Tryon St, Whakarewarewa, Rotorua chapmansbuffet.co.nz

ASK US HOW 0508 AQUAPLUS www.aquaplus.co.nz

Phone 07 347 8359

FLETCHER CHRISTIE LIMITED Taxation Accountants & Small Business Consultants

Phone (07) 348 7427 Fax (07) 348 9653 177 Old Taupo Road PO Box 1173, Rotorua 3040 “No business too small to make a difference!”

Blue Ice Logistics Limited

15 Allen Mills Road Rotorua 3015 Call us today and give your truck a special treat!

s TRUCK WASHING s TRUCK PARKING s ACCOMMODATION & TRANSPORT P: 027 293 9274 E: truckwash@truckwash.co.nz www.truckwash.co.nz Page 28

Covering your windows with style..

Call for your Free Measure & Quote Ph: 07 349 2052 0800 DRAPES Specialists in Curtains, Blinds & Soft Furnishings 1137 Hinemoa St, Rotorua www.drapesbydesign.co.nz Likes us:@ drapesbydesign

Protecting your vehicle Vehicle crime is made up of a number of different but often related activities. Theft of vehicles and theft from vehicles are the two most common crime types in New Zealand.

Vehicles can be stolen for a number of reasons, including ‘joyriding’, to commit other crimes or to be broken up for parts for sale on the black market.

Theft from vehicles, also known as ‘theft ex car’, involves the theft of property such as wheels, stereos and personal items - bags, briefcases, laptop computers, wallets, parking meter money… etc.

Thieves gain entry to vehicles primarily by forcing locks or smashing windows.

How to reduce the opportunity of having your vehicle stolen or broken into:

• Keep valuables (money, mobile phone, cheques, credit cards) on you or at home - not in the glove box or under a seat • Keep bags, luggage, coats etc locked out of sight in the boot • Keep a record of serial numbers.

Additional security options: • Install a car alarm and electronic engine immobiliser (which prevents the vehicle from being started) • Use a steering wheel club or lock, lockable fuel cap and wheel nuts • Etch your registration or Vehicle Identification Number (VIN) on windows, windscreens and headlights.

Preventing motorcycle theft:

• Keep your keys on you at all times • Use an ignition or steering lock • Use a strong, thick chain and ‘U’ lock.

• Keep your vehicle keys with you.

Keep the chain off the ground to make Keep spares keys at home or work it harder to cut • Don’t hide a spare key on the • Secure your motorcycle to something car-thieves will find it solid that can’t be moved • Always lock your car, including the boot • Keep your helmet with you or use a and, if applicable, the sunroof helmet lock • Park in busy, open, well-lit areas • Install an alarm or other anti-theft/im • Use an attended, secure parking mobiliser device building if possible • Etch or mark your motorcycle with your • If you garage your vehicle at home, registration or Vehicle Identification ensure the garage and car is locked.

Number (VIN) • Garage your motorcycle and lock both Protecting car contents: • Use a motorcycle cover.

• Don’t leave things on display Page 29

Laven Psychology HANS LAVEN

MSc, Dip Clin Psych, MNZCCP, MNZPsS

H Registered Clinical Psychologist H NZ trained. Over 30 years experience H Individual and Relationships H Confidential Assessment and Treatment H Psychological Reports H Clinics in Rotorua and Tauranga Enquiries welcome before deciding Email: hans@xnet.co.nz Phone: 07 578 9698 or 027 479 9745

SUPPLIERS OF GRANITE ● Bronze ● Ceramic Tiles ● Photos E: tauranga@bopmemorials.co.nz www.bopmemorials.co.nz

VEHICLE TOWING/ TRANSPORT IN THE BAY OF PLENTY Rotorua/Tauranga/ Whakatane/Taupo We go to and from Auckland on a weekly basis!

Fully insured with public liability insurance for peace of mind that your vehicle is covered for any event or damages.

Email: Boptowing2017@gmail.com Phone Shaun: 022 396 7056 Check out our website: www.bayofplentytowing.co.nz

We can supply all your landscaping needs, whether it be by the bagful or by the tonne. We supply both home gardeners and trade, and can deliver throughout the region.

OPEN 7 DAYS

159 Sala St, Rotorua Owner: 021 027 861 5996 • Bookings: 021 0260 1109

Email: 111eventshire@gmail.com

Rotorua Cottage Shop - Ngongotaha www.countryherbals.co.nz

• Super Gentle Soap 100% Natural + Designer Soaps • Shampoo Bars, Bath Bombs, Talc-free Powders • Body Lotions, Deodorants, Perfumes, Lip Balms • Natural Skin Care – low allergenic • Natural First Aid – ie Products for Pain • Natural Flea Treatments + Stopitch Pet Products Open Hours on front page of our onlinestore or by appointment

Phone 07 357 2006 or 021 144 1113 Online store: countryherbalsstore.ecwid.com

P. 07 346 8030 E. g.landscapesupplies.co.nz www.rotorualandscapesupplies.co.nz

Electronic crime advice

By Senior Sergeant Graeme Hill, Community & Youth Services, Rotorua.

Electronic crime, also known as e-crime or cybercrime, refers to criminal activity that involves the internet, a computer or other electronic devices.

Some e-crime relates specifically to computers, such as distributing damaging electronic viruses or launching a denial-of-service attack which causes a computer system to deny service to any authorised user.

It is important to understand that these types of things are happening at a more frequent rate.

Spark, Apple, banks and PayPal all recently featured in e-crime headlines and it is important before clicking on any link from these emails that you ensure they are legitimate sites.

If in doubt go to the main website for that particular entity and contact them via that to resolve any issue they have notified you of.

Nine out of 10 times it will not be the company contacting you at all.

E-Crime prevention: • Educate yourself about basic online safety at the NetSafe website, www.netsafe.org.nz • Apply safety advice to all electronic encounters, including mobile phone use and texting • Educate family members about basic online safety • Set up basic protection against malicious software (malware) such as viruses and spyware on your computer.

Page 31

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Feeling tired, stressed, have allergies/ food sensitivities, hormonal or gut issues or just looking to improve your health?

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Available for consultations by appointment only.

Prices range from $40 for a half hour massage.

PHONE OR TEXT FIONA P: 0220 422 855 E: backyardnaturopath@gmail.com www.backyardnaturopath.com

Royal Academy of Dance Registered Teacher Studio Premises Phone: 07 347 1513 126-128 Riri Street, Rotorua Mobile: 027 277 2411 Email: grass57hopper@xtra.co.nz

Commercial vehicle Specialists • Sandblasting • Panel Beating • Spray Painting

40-42 Geddes Rd, Rotorua Rick Osborne (Manager) Ph: 07 346 2089 | Mob: 027 277 2653 ACTION HYDROJET LTD

Specialise in the inspection, unblocking and cleaning of pipe drains including: sewer, stormwater (culverts, stormwater mains) and effluent lines.

We can offer camera drain inspections.

We also offer high pressure high volume water blasting ie decking, concrete/cobbled driveways, industrial plant etc.

Jeremy Murray | 027 490 3813 | E: jeremymurray1@icloud.com www.actionhydrojet.com Page 32

Civil Defence: Be prepared!

Neighbourhood Support Rotorua is a member of the Rotorua Lakes Council’s Civil Defence Welfare and Recovery Committee, working closely with RLC’s Civil Defence Emergency Management co-ordinator, Linda Johnston.

litres of water per person per day • Plan to help anyone in your household with mobility problems or other disabilities • Know what you will do with your pets • Get to know your neighbours and work together helping each other out.

The Neighbourhood Support communication network is used in times of emergency to contact affected areas and get out important messaging. Ensure your household contact details are up to date on the database as part of being prepared.

The Ministry of Civil Defence has a new public alerting cell broadcasting system which will provide vital information during an emergency via approved cell phones.

The Scout movement had a motto “Be Prepared” and this is what we all need to do before disaster strikes.

The steps are simple - make a plan for use in an emergency.

The Red Cross has an “app” for mobile phones which issues official warnings and alerts. To find out more information go to the NZ Red Cross site www.redcross.org.nz and select Hazard App.

Keep informed during an emergency by listening to one There are many facets to consider but everyone in your household needs to know of these radio stations: what to do and where to go in each of the possible scenarios; can’t get to your home, stuck in your home, evacuating your home, being out of contact.

The following steps could assist you and your family to look after themselves at a time when you are most vulnerable: • Learn about disasters that can affect you • Create and practice a Household Emergency Plan • Have a getaway kit ready, a small bag with warm clothes, torch, radio, first aid kit, snack food and water, essential medication, and copies of important documents and photo ID • Water and essentials to last three to seven days including a minimum of three

STATION

ROTORUA FREQUENCY

1188AM & 101.5FM 747AM 97.5FM & 90.9FM 95.9FM 95.1FM

National Radio Newstalk ZB Classic Hits More FM Radio Live

Check the following Civil Defence websites for more detailed information: www.rotorualakescouncil.nz www.happens.nz www.getthru.govt.nz

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Emergency items you need

Answer the following questions to find out how ready you are.

1.

Non-perishable food for 3 days or longer

2.

Water (3 litres per day per person / 150mls per kg for animals) (don’t forget sources like your hot water cylinder)

3.

Additional water for washing / cooking

4.

Torch with spare batteries or dynamo / solar torch

5.

Battery radio with spare batteries (a car radio counts)

6.

Can opener (hand operated)

7.

Emergency toilet (bucket/ paper/ rubbish bags)

8.

Basic First Aid Kit / Essential medicines

9.

Blankets, duvets, sleeping bags

10.

Wind and waterproof clothing. Strong outdoor shoes

11.

Hat for sun Face/ dust masks (you can use a damp tea towel as a dust mask)

12.

Camping stove or gas BBQ (or access to one)

13.

Baby’s formula and small children’s, food and drinks (if appropriate)

14.

Pet supplies (if appropriate)

NB: For questions 13 and / or 14 enter a tick if the item is not relevant, that is if you don't have babies, children or pets .

Number Correct

1

2

3

4

5

6

7

8

9

10

11

12

13

14

% Prepared

7%

14%

21%

28%

35%

42%

50%

57%

64%

74%

78%

85%

92%

100%

Page 36

How safe is your home?

Complete this survey — reduce your risk of being burgled.

Doors and Windows 1.

Are all locks to outside doors either dead locks or strong bolt locks?

2.

Can door locks be opened by breaking a window and reaching through?

3.

Can internal doors be locked?

4.

Are all locks in good working order?

5.

Do you lock the internal door from your garage?

6.

Can you account for all copies of keys to your home?

7.

Are window locks properly and securely mounted?

8.

Do you keep windows locked when they are shut?

9.

Do you use locks that allow windows to be secured partly open?

Yes

No

Garage 10.

Do you lock your garage door at night?

11.

Do you lock your garage door when away from home?

12.

Do you have good secure locks on garage windows and doors?

13.

Do you lock your car when its parked in your garage?

Holiday 14.

Do you notify neighbours when away on holiday?

15.

Do you have mail and circulars collected for you when you are away?

16.

Do you stop deliveries and newspapers when on holiday?

17.

Do you have shades up and lights on when on holiday?

18.

Do you use timers on lights & radios to make it look like you are home?

19.

Do you arrange to keep lawns and gardens maintained?

20.

Are you a member of a neighbourhood support group?

Environment 21.

Do you have sensor lights around your house?

22.

Are shrubs and bushes well trimmed near your house and boarders?

Safe Practices 23.

Have you recorded all serial numbers and stored them away from home?

24.

Have you uniquely marked valuable items (etch or invisible)?

25.

Do you have a description of valuable property?

26.

Have you displayed a sign that items are marked for identification?

27.

Do you have an alarm?

28.

Have you displayed a sign stating that your house is alarmed?

29.

Do you report suspicious activity or people to Police immediately?

30.

Do you know not to disturb anything if you are burgled? just to call Police?

Every “NO” shows a weak point and may help a burglar.

Every “YES”improves your protection.

Page 37

Rotorua Citizens Advice Bureau invites you to discover your rights Do you know what your rights are at work? How about your rights to do with renting or owning a home?

If you buy something that’s faulty do you know what your options are? Or what if the neighbour puts up a fence without asking and then sends you a bill for half the costs?

Helping people to know what their rights and responsibilities are and how they can act on these is core to what the Citizens Advice Bureau is about. The Bureau helps people from all walks of life to access the information they need so they are empowered to take next steps and to resolve their problems.

In April this year the CAB launched its new website, www.cab.org.nz. After a year of development and user testing, the resulting website provides an accessible, mobile-friendly, knowledgebase of 2,000 questions and answers about people’s rights that are based on real issues confronted by clients.

The website also provides a directory of more than 30,000 community organisations so that the CAB can help connect people with any additional services they need.

Page 38

The CAB is keen to break down any barriers people face in finding out what their rights are – the website is a fantastic resource for the whole community, and complements the amazing face-to-face and phone service provided by the 58 skilled and dedicated volunteers who work in the Rotorua Bureau.

The Bureau has volunteers who specialise in employment rights, tenancy issues, consumer rights and beneficiary entitlements. If you feel that you need support working through these issues the Bureau can help.

The Bureau is also the first point of call for new migrants who might need advice and information about settling into the Kiwi way of life. We also have access to free legal appointments two times a week, JP clinics three times a week and an Immigration Advisor.

We can also help if you need to fax or scan a document or if you are not familiar with using a computer and need to access forms or services on-line.

The Rotorua Bureau is situated at 1143 Eruera Street, Rotorua and is open Monday to Friday 9.00am to 5.00pm.

You can also contact us by telephone on (07) 348 3936 or 0800 367 222.

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Page 39

Notes

Page 40

form of advertising you can measure, then increase or decrease, so you can manage your workflow accordingly!

You’ve probably heard people talk about digital marketing, Google AdWords, online traffic, SEO and social media. Then on top of all that, you need to have a lead generating web presence with good traffic etc.

This can sound complicated – but it doesn’t have to if you talk to the right people.

Let’s start with the basics

We have offices throughout New Zealand and can discuss your needs over the phone or by Skype.

Don’t let another year go by without truly discovering what digital marketing can do for your business.

With years’ of experience and having delivered outstanding results, we have some of the best digital experts in the business.

We are so confident, that if you aren’t 100% happy after the first month, you won’t pay a cent for the management fee. And if you mention this ad, set-up is free – a service other companies charge up to $3,000 for.

Right now there are people looking for a business just like yours. However, if you don’t have AdWords, there’s a very good chance they’ve just clicked one of your competitors’ websites.

FREE call tracking, which means you can actually hear recordings of the phone calls coming into your business to see if your staff are doing things correctly or if they need more training. This tool can make a massive difference to the FAT on your bottom line.

Most businesses would benefit from Google AdWords.

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Page 41

Notes

Page 42

Graham Walker Owner

We do: • Commercial Cleaning • Residential Cleaning • Carpet Cleaning • Windows

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Page 43

WE’RE PROUD TO SUPPORT

From appraisal to SOLD you can entrust your most valuable asset with me.

“Gerald was approachable, professional and made a stressful experience less so.”

“He was super helpful and not pushy like we have found with other real estate agents.”

“Gerald marketed our home perfectly.”

“Gerald delivered exactly what he said he would.”

“Gerald goes the extra mile...and then some!”

Gerald van der Meer 027 440 4820 Licensee Agent &Accredited Auctioneer Amtos Realty Services Ltd Licensed REAA 2008

ROTORUA

ROTORUA

NEIGHBOURHOOD

SUPPORT through you’re efforts we’re helping create

A BETTER ROTORUA

FOR ALL This year is your chance to decide who you think should be guardian of the Trust’s $155 million fund.

Nominations for Trust elections are open August 30 - September 27, with voting from November 1 - noon, November 23.

For more details visit www.rotoruatrust.org.nz

Phone 07 349 0099 Email Us For Reservations: reservations_rotorua@evt.com

www.rydges.com/rotorua