Business Examiner Victoria - October 2018 by Business Examiner Media Group

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OCTOBER 2018

– PAGE 22

VICTORIA YYJ Continues to Expand After RecordBreaking 2017

Victoria

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LANGFORD Victoria Gypsum Meets the Demands of the Changing Construction Industry

Limona Group Co-Founder Earns Lifetime Achievement Award John Sercombe Recognized for Building Green, Affordable Homes

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INDEX News Update

Saanich Peninsula

Greater Victoria

West Shore

Who is Suing Whom 25 Movers and Shakers 26

ICTORIA - John Sercombe was honoured with a Lifetime Achievement Award for his commitment to build affordable, environmentally friendly homes. O n Septemb er 29, t he cofounder of the Limona Group was recognized at the 2018 Construction Achievements and Renovations of Excellence (CARE) Awards, held at the Fairmont Empress Hotel. Sercombe and his business partner, Michael Baier, estimate that the Limona Group has built close to 2,000 homes in Greater Victoria since its beginnings in 1981. “I don’t think I really did anything special,” he remarks. “I just went after the things that I truly believe in. I’ve always strived to build the best house possible at

the lowest possible cost. “For ex a mple, a few yea rs ago, we built energy-efficient, three-bedroom, three-storey homes on their own lots that were selling for $329,000 in Victoria. If you look around, you can’t buy a brand new three-bedroom, three-storey walk up townhouse for under $569,000 in the same area.” The dramatic price difference is possible thanks to a team that has learned how to negotiate with suppliers and minimize waste on job-sites, helping the company build high-quality homes at a very low cost. According to Sercombe, one of the main threats to housing affordability is the unhindered creation of building codes, which SEE LIMONA GROUP | PAGE 20

John Sercombe received a Lifetime Achievement Award at the Care Awards on September 29

Opinion 31

Business Examiner Owner’s Book Launch Oct. 23

OUR 30TH YEAR

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“It Worked For Them, It Will Work For Me” Features Business Success Secrets From Local Owners

ark MacDonald h a s interviewed thousands of business owners and managers since becoming Publisher of the Business Examiner in 1990. He’s condensed some of those interviews into his first business book: “It Worked For Them, It Will Work For Me: The 8 Secrets of Small Business I Learned From Successful

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Friends”, which will be officially launched Tuesday, October 23 at 7 p.m. at the Nanaimo Golf Club. The book launch will feature a “fireside chat” as MacDonald will interview some of the business owners in the book: Alex Dugan of the Central Island Distributors trucking company, builder Donna Hais of R.W. (Bob) Wall Contracting Ltd., Certified Professional

Accountant Doug Johnston of Johnston, Johnston & Associates and business coach Ron Berry. The book features stories and tips from a number of successful local business owners, including Bruce Alexander, dealer principal of Parksville Chrysler and former Sales Manager at Wille Dodge Chrysler. “Originally, I set out to create

something like a small businessperson’s version of David Chilton’s classic The Wealthy Barber,” says MacDonald. “Mr. Chilton’s sharing of common-sense investing wisdom from his underthe-radar, regular barber has helped many people in the world of investing. SEE MARK MACDONALD | PAGE 16

NEWS UPDATE

OCTOBER 2018

Victoria Real Estate Market Continues to Stabilize

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A total of 533 properties sold in the Victoria Real Estate Board region this September, 16.7 per cent fewer than the 640 properties sold in September of last year, and a 10.3 per cent decrease from August 2018. Sales of condom i n iu ms were dow n 30.4 per cent from last year in September with 149 units sold. Sales of single family homes were down 9.2 per cent from 2017 w ith 285 sold th is September. “T h i s ye a r’s hou si ng market has continued to behave as we’ve expected, moderating after the record setting pace of 2016 and adjusting to various gover n ment me a s u re s such as tightening mortgage qualification rules that were intended to cool the market,” says Victoria Real Estate Board President Kyle Kerr. “We continue to see a reduction in sales when we compare to recent years and prices s t a b i l i z i n g a c ro s s t h e market, with some variation in value in niche, higher end homes.” T here were a tota l of 2,646 active listings for sale on the Victoria Real E s t ate B oa rd Mu lt iple L i s t i n g S e r v ic e at t h e end of September 2018, an increase of 5 per cent compared to the month of August and 33.9 per cent more than the 1,976 active listings for sale at the end of September 2017. “If you are considering buying or selling a home, you need to understand your local market, particularly in the context of your property type and price point,” adds President Kerr. “Micro markets in our area behave very differently as they are influenced by different pressures. The under $800,000 housing market in some areas is under tremendous pressure as many buyers compete for these homes. The multimillion-dollar market in other areas is currently experiencing less pressure and we can see price f lex ibi l ity com i ng i nto pl ay i n t he 1.5 m i l l ion dollar plus market. And although we saw a bump in inventory at the start the year, those inventory levels have stabilized as well. So buyers still face a market with much less inventory available than the historical average.” T he Mu lt iple L i s t i n g

Service Home Price Index bench m a rk va lue for a single family home i n the Victoria Core i n S ep tem b er 2017 wa s $ 83 2 ,0 0 0, wh i l e t h e benchmark value for the sa me home i n Septemb e r 2 018 i n c re a s e d b y 6.2 per cent to $883,700, slightly lower than August’s value of $888,300. T h e M L S H P I b e n c hmark value for a condominium in the Victoria Core area in September 2017 was $457,700, while the benchmark value for the same condominium i n Septemb er 2018 i ncreased by 9.9 per cent to $503,000, exactly the same as August’s value.

Carmanah Acquires Information Display Company Carmanah Technologies Corporation (TSX: CMH) a n nou nc e d t h at it h a s completed an acquisition of Information Display Company (“IDC”). Headquartered in Portla nd, Oregon, I DC was established in 1993 and is one of the industry’s most respected names in radar speed signs. IDC’s portfolio of radar speed display signs is complement a r y to Ca r m a n a h Traffic’s product lineup of traffic beacons. Over the coming months, Carmanah will focus on t he i nteg rat ion of I DC with Carmanah Traffic. Management control of IDC will be effected by the management of Carm a n a h ’s T r a f f i c d i vision, located in Victoria, Canada. “The acquisition of IDC will enhance our Traffic division’s product portfolio and provide a more complete product offering to both our distributors and end customers,” said John Simmons, Carmanah CEO. “This acquisition c o nt i n u e s o u r g row t h strateg y i n the Sig na ls market.” The purchase price was USD $1.45 million, subject to certa i n adjustments and holdbacks.

Camosun Teams Up To Support Marine Industry Training Needs To better identify and re s p o n d to w o rk fo rc e training requirements, and as part of its commitments on the AJISS program, Thales Canada has signed an agreement with Nova Scotia Community

College (NSCC), in partnersh ip w it h Camosun College in BC, to complete a bi-coastal analysis of the i n-ser v ice suppor t supply chain. T hales is the prime contractor for Canada’s AJISS program that will support the Royal Canadian Navy’s Arctic and Offshore Patrol Ships and Joint Support Ships built under the National Shipbuilding Strategy. The first step under this agreement is a work force study that will provide insight into the marine in-service supply chains and inform industry and t he col leges’ approach as they develop new and enhanced programming to assist w it h suppl ier competencies, respond to technology advancement and build an innovative, competitive and diverse workforce of the future. “We are committed to suppor t i ng t he d ig ita l transformation of in-service support capabilities as part of the AJISS program, relying upon the creation of a robust Canadian supply chain,” said Mark Halinaty, President & CEO, Thales Canada. “Working together with post-secondary institutions to develop a diverse, skilled, productive and ready workforce is a key i ng red ient to ensu ri ng t h a t t h e s e ve s s e l s a re m i s s i o n-re a d y, w h e re and when they are needed, from coast to coast to coast.” T he two colleges have a long history in the development and delivery of marine programming and training. “Camosun is committed to ensuring the long term sustainability of marine sector training on Canada’s west coast,” says Camosun College President Sherri Bell. “T h is partnership is a first step to developing a national strategy for the marine tra i n i ng sector a nd we are immensely proud to be work i ng w ith ISED, Thales and NSCC on this important project.” DEFSEC Atlantic is the second la rgest Aerospace, Defence and Security industry conference i n Ca nada. Focused on showcasing Atlantic Canadian opportunities, the show also incorporates elements of both a trade show and a defence procurement conference, attracting leading industry from across Canada. SEE NEWS UPDATE | PAGE 3

NEWS UPDATE

OCTOBER 2018

NEWS UPDATE CONTINUED FROM PAGE 2

HYAS Secures Funding and Industry Visionary HYAS, a leading provider of attribution intelligence solutions for infosec and cybersecurity professionals, recently announced that long-time industry visionary and investor, A riel Silverstone, has joined a s Data P rotect ion O f f icer. Building on the momentum of its recent $6.2 million Series A round led by M12, Microsoft’s venture fund, the company has also secured additional funding from Susa Ventures, an early stage technology fund based in San Francisco that invests in companies with strong competitive moats. With over 25 years of experience delivering comprehensive solutions to the most demandi n g a s p e c t s of i n for m at ion security processes and policies, Silverstone has overseen hundreds of secure networking systems. He has held leadership positions at Expedia and Symantec and most recently ser ved a s Vice P resident of Security Strategy, Privacy and Trust at GoDaddy. In his role as Data Protection Officer, Silverstone will drive HYAS privacy policies – including GDPR and data protection compliance. “HYAS stands out in an incredibly crowded market and represents a real shift in threat protection for the enterprise,” said Silverstone. “Attribution i ntel l igence - t he abi l ity to analyze and action data that is highly customized to specific threat environments - is a game changer. I’m incredibly excited to invest in HYAS and join Chris Davis and his incredibly talented and innovative team.” S u s a Ve n t u re s i s a n e a rly stage technology fund based in San Francisco that invests i n compa n ies w it h st rong competitive moats. The f u nd was a seed i nvestor i n rapid ly g row i ng compa n ies like Flexport, Qadium and Robinhood. Susa’s goal is to help founders build transformational companies. “HYAS is poised to disrupt the industry,” said Seth Berman, General Partner at Susa Ventures. “Cyber attacks are not slowing down - in fact, hackers are getting more innovative and have found ways to outsmart even the most advanced and robust network protection solutions. HYAS is the only vendor in the market that is able to provide the intelligence needed to track and stop malicious actors.” “We’re thrilled with HYAS’ momentu m a nd both A riel Silverstone and Susa Ventures have played an instrumental role in our growth,” said Chris Davis, CEO of HYAS. “It’s going to be an exciting year for our

company as we build our team, continue development of our products and help the Fortune 100 eliminate cyber threats.”

A Joint Venture Awarded Contract by University of Victoria EllisDon Corporation and Kinetic Construction have been selected to provide Construction Management Services for the $135 million New Student Housing and Dining Facility in Victoria following a competitive bid process. T he phased project will provide much needed on-campus housing for approximately 780 students. “E l l i sDon a nd K i net ic a re proud to be a part of this exciting project working with the University of Victoria,” said Daniel Murphy, Vice President, Pre-Construction, EllisDon. “The New Student Housing and Dining Facility is the first significant capital project since the Campus Plan was renewed i n 2016. T h is project is i mportant, not only serving as a benchmark for future growth, but because it suppor ts t he commitments to environmental stewardship and sustainability that are so widely shared in our community and our culture.” “K i net ic a nd E l l i sDon a re ex t remely excited to be t he chosen construction partners of UVIC to provide this landmark project,” said Tom Plumb, P resident & CEO of K i net ic Construction. “This marks a new era for the UVIC campus as they move forward with the largest project they have undertaken. It is gratifying as a loca l compa ny to help bu i ld a nd streng then such a hallmark University which also adds great value to the community at large.” The university has selected two sites, “Phase 1 - Ring Road” and “Phase 2 - Cadboro Common s” to accom mod ate t he two new building for student housi ng. T he new bu i ld i ngs will provide: approximately 780 student housing beds; academic and social programming; dining hall and servery programming; extension of the “Grand Promenade” between the new buildings. EllisDon and K inetic (EDK) h ave b e en work i n g toget her since 2006, partnering for the pursuit and construction of several large scale, complex projects in Victoria. EDK is currently completing the multiphase expansion of the Fleet Maintenance Facility at CFB Esquimalt. They also worked together on the Hillside Shopping Centre Redevelopment. “We look forward to working again as EDK on a project which represents our third joint venture together by building on the great success of the past two,” continued Tom Plumb. “Our shared values and culture along

with cutting edge processes and technology will lead to a truly va lue based del ivery for the University.” The new student housing on campus will respond to a broad range of student needs, including people with a wide range of physical abilities. A variety of room types and layouts are being considered including traditional dorm rooms and “pod” style living which includes single rooms with a shared kitchen and living areas. EDK is excited to align ourselves with such a progressive client, and share our experiences as industry leaders in sustainability in the construction field,” said Daniel. In line with the Un iversity of Victoria’s Susta i nabi l ity Act ion Pla n, EDK is assisting the University with exploring a number of sustainable processes and systems including: Passive House Certification, LEED Certification, and BC Energy Step Code.” Pre-construction is already u nder way w ith substa ntia l completion of Phase 1 expected to be reached in July 2022 followed by Phase 2 in July, 2024.

of environmental science in a modern facility, as a result of a Canada-BC infrastructure investment. The new Sherman Jen Building, which opened to students in early September 2018, includes major renovations and u p g ra d e s to a c e n t u r y-o l d

3 b u i ld i n g (t he for mer Mew s Building) and construction of a modern addition. T he $2 4.8-m i l l ion project budget includes $9.3 million from the Government of Canada’s PostSEE NEWS UPDATE | PAGE 4

Heritage Building Upgrades Helping Royal Roads Students Excel Students at Royal Roads University will have better opportunities to push the boundaries

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Saanich Offers Land For Modular Supportive Housing T he District of Saanich has offered access to land at the Municipal Hall campus to BC Housing to provide modular supportive housing units for people experiencing homelessness or at risk of homelessness. The section of land is located north of the Saanich Fire Hall #1 on Vernon Avenue. “We’re hopeful that by providing this land, we’re moving in the right direction to secure housing and satisfy some of the need for housing in the region,” said Chief Administrative Officer Paul Thorkelsson. “Saanich staff and Council remain committed to a compassionate and dignified approach to providing support for people experiencing homelessness in our community.” BC Housing is currently evaluating the site with surveying work to be completed soon. The exact number of modular supportive housing units to be placed on the land is undetermined at this time. In addition to offering the municipally-owned lands, Saanich continues to assist the provincial government by exploring options for social housing and other solutions.Saanich is not in a position to fund or develop new housing solutions on its own.

Greater Victoria Announced As Host City For 2021 55+ BC Games The 55+ BC Games is an annual, multisport competition celebrating active and healthy seniors. With five days of competition and cultural events, the 55+ BC Games attract more than 3,000 athletes who participate in over 23 sports. Pa r ticipa nts travel f rom across the province to experience the competition and camaraderie of the annual Games. In 2017, an Economic Impact study found that the 55+ BC Games provide an impact of over $3.3 million to the host community. In addition, Host communities benefit from the development of capacity to host large multisport events by training volunteers and improved infrastructure through the Games Legacy program. “I would like to congratulate everyone that worked hard to make this a successful bid” said Paul Nursey, CEO of Destination Greater Victoria. “The sport com munity, tourism industry

and local governments worked collaboratively on this positive outcome. It is a tremendous opportunity to showcase our community and welcome visitors from across British Columbia to our beautiful region.” “The 55+ BC Games gives these athletes a chance to continue to compete and pursue their passion for sport” said Keith Wells, Executive Director of the Greater Victoria Sport Tourism Commission. “This is also an inclusive event with an emphasis on participation and fun. There will be a lot of camaraderie, w it h t he at h letes leav i ng Greater Victoria with new friends and great memories.”

BC’s Employment At Capacity; Growth Expected To Ease Accord i ng to the BC Check-Up, a n annual economic report released by the Chartered Professional Accountants of British Columbia (CPABC), in 2017 BC enjoyed the largest job gain in the past decade, pushing the unemployment rate down from 6.0 to 5.1 per cent. A total of 87,300 new jobs were recorded in 2017. The majority of these new jobs were fu ll-time positions in the service sector. And not surprisingly, most of the prov i nce’s employ ment growth occurred in BC’s most populated regions – Southwest BC, Vancouver Island/Coast, and Thompson-Okanagan. “Our province once again enjoyed the highest job creation rate when compared to A lberta, Ontario, and Canada as a whole,” said Lori Mathison, FCPA, FCGA, LLB, president and CEO of CPABC. “Improved labour market conditions drew many workers back into the labour force. As a result, our labour force participation rate reached 65.3 per cent, the highest level since 2010.” Job creation is expected to continue throughout 2018, but at a slower rate. Unadjusted data from Statistics Canada indicates that between December 2017 and July 2018, BC added 26,500 new jobs, which is substantially less than the 105,300 new jobs created between December 2016 and July 2017. “Two major factors a re moderati ng job cre at ion . R e a l e s t ate a nd c onsumer spending activity are slowing down, which have been the drivers of labour demand in the past few years, meaning fewer new jobs are required to fulfil market demand,” continued Mathison. “The other is a tightening of labou r supply. Labou r dema nd is outstripping supply, making it challenging for employers to recruit talent. Between the months of April and June, BC’s job vacancy rate was 3.4 per cent, with 62,200 jobs unfilled. Our labou r ma rket is nea r f u l l capacity. While this exerts pressure on employers, it is usually good news for workers.” Limited supply of labour means employers will have to offer competitive wages to attract and retain talent. Between December 2017 and July 2018, BC’s average weekly wage rate increased by 2.7 per cent to $981.87, according to data from BC Stats.

SAANICH PENINSULA

OCTOBER 2018

LOYAL EMPLOYEES ARE YOUR MOST VALUABLE ASSET

SAANICH PENINSULA DENNY WARNER

ast month I talked about how important it is to do your due diligence in recruiting, hiring, and training new employees. W hen you have hired the best, you wa nt to keep them because good employees are challenging to find in this competitive labour market. Are you properly armed to win the employee retention battle? The most obvious consideration is the rate of compensation you are offering. Often that is the

carrot dangled to attract the best staff but for many employees, a competitive rate of pay isn’t the reason they stay. Employees report that they want to feel they have a stake in the success of the business and are part of a team. Do you take time to celebrate organizational and employee milestones a n d a c c ompl i s h m e nt s and create opportunities for tea m-bu i ld i ng a nd socializing? T here are other perks to th i n k about. Do you provide extended benefits or contribute to an employee’s RRSP? Some businesses pay for Costco memberships for each of their staff. Some offer a day off for the employee’s birthday and others organize birthday celeb ra t i o n s i n t h e o f f i c e complete with cake and a glass of bubbly. Have you considered offering your staff educational opportunities which might lead to a promotion? There are organizations that start employees w it h fou r

weeks of holidays a year. Flexible schedules might be the key to reta i n i ng certain employees so they can more easily meet their family and work obligations. You w i l l need to get curious and creative to le a r n wh at m at ters most to your individual employees. Finally, and maybe most importantly, be a strong leader. Demonstrate your willingness to hear feedback, positive and negative. Don’t take your good workers for granted. Ensure your employees are well-suited to and trained for their positions, check in on them often to alleviate any points of content ion a nd t reat you r employees like they are the most important asset of your business. Because they truly are. Denny Warner is the Executive Director at the Saanich Peninsula Chamber of Commerce. She can be reached at execdir@ peninsulachamber.ca

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GREATER VICTORIA

OCTOBER 2018

CHAMBER MEMBERS HEAR FROM BC BUILDING TRADES COUNCIL

T GREATER VICTORIA CATHERINE HOLT

he provincial government has a plan to get more women a nd i ndigenous people involved in the trades, as well as establishing thousands of new positions for apprentices. T hat was t he message f rom Tom Sigurdson, executive director of the BC Building Trades Council, as he addressed the Greater Victoria Chamber of Commerce’s Business Leaders Luncheon on Sept 25. S i g u rd s o n e x p l a i n e d h i s organization’s involvement w i t h t h e p ro v i n c e’s n e w

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Crown Corporation, BC Infrastructure Benefits Inc., and the concept of how Community Benefits Agreements can help address the demand for skilled labour. After the presentation, John Knappett, from Knappett Projects, took the opportu n ity to directly question Sigurdson about how the province’s plan will impact contracting firms such as his own. One of the most contentious issues has been the requirement for all workers on infrastructure projects to join a government authorized union within 30 days. Knappett noted that his firm has worked hard to build a trusted team. Those workers provide him with better certainty on projects than he says he would have if forced to use a labour pool supplied by the province. The concern was echoed by others at the luncheon. S i g u rd son a c k nowle d ge d what he called the elephant in the room. But he believes the provincial government’s approach will effectively address the shortage of apprentices, women and indigenous workers in the trades. Other com ments i ncluded how to help more students choose a career in the trades,

UPCOMING CHAMBER EVENTS • Wednesday, October 10 The Business of Cannabis 11:30 am to 1 pm @Hotel Grand Pacific

Breakfast with Citizens Services Minister Jinny Sims 7:30 – 9 am @ Union Club of BC

• Thursday, October 11 Prodigy Group Mingle 5 to 7 pm @ l 100.3 the Q & the Zone @91.3

• Thursday, October 18 Business Mixer @ CFB Esquimalt Wardroom (1586 Esquimalt Rd.)

• Tuesday, October 16 a nd ensu ri ng there a re adequate opportunities for training at post-secondary schools s u c h a s Ca m o su n Col lege , which sponsored the luncheon. T he Cha mber inv ited Sigurdson to speak to Vancouver Isla nd busi ness leaders because there is tremendous concern about the loom i ng s hor t a ge of s k i l le d-t ra d e s workers. T he Cha mber is a non-pa r t i sa n orga n i zat ion that works to represent the b e s t i n t e re s t o f b u s i n e s s . We encourage the provincial govern ment to increase the number of apprentices in the province, and make sure the work forc e i s b et ter represented by women and indigenous people.

We a l s o u n d e rs t a n d t h a t the method the province has chosen has not gone over well with many other organizations that represent businesses and the construction industry. The first projects to implement the CBA framework include the new Pattulo Bridge over the Fraser River, and the four-lani n g o f t h e T r a n s- C a n a d a Highway between Kamloops and Alberta. A lot has been promised, and the outcome of these projects will be heavily scrutinized to make sure they deliver. Catherine Holt is the CEO of the Greater Victoria Chamber of Commerce

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OCTOBER 2018

PARTNERSHIP PROVING A GREAT SUCCESS

TOURISM VICTORIA PAUL NURSEY

n January 1, 2017, a new agreement between Tourism Victoria and the City of Victoria came into effect that saw Tourism Victoria (recently renamed Destination Greater Victoria) assume leadership of the sales and marketing function of the Victoria Conference Centre from the City of Victoria. It was a natural fit, as Destination Greater Victoria already had a business unit tasked with growing the meetings, events and conference sector in Greater Victoria – Business Events Victoria. We are a year and a half into the agreement with the City of Victoria and I am proud to say we are seeing tremendous success.

Meetings, events and conferences act as an anchor for the tourism sector in many destinations, including Greater Victoria. Having this business on the books provides for stable and predictable revenue for our accommodation sector and small- and mediumsized businesses that rely on the economic benefit of hosting meetings and conferences in our region. This is especially true in the traditional shoulder and off-seasons when there is less leisure travel on which our businesses can rely. The shoulder and off-season have been a strategic focus of Destination Greater Victoria. We want our hotel rooms, restaurants and attractions full in the non-traditional tourism months. In November Greater Victoria will host the Professional Conference Management Association (PCMA), Canadian Innovation Conference (CIC). This yearly event brings together event professionals to develop their skill set and enhance their network within the industry. The conference will host over 400 Canadian and international meeting and event professionals and created 1200 contracted room nights for our hotel partners. From September 29 – October 2, 2019, Greater Victoria hosted Meetings Today Live West 2019. Business Events Victoria and

its partner hotels, destination management companies, event venues and attractions collaborated to win the event – the first time it was held outside of the United States. The event paired qualified buyers and sellers in one-on-one hosted appointments to discuss meeting RFP’s currently open for tender. It created 220 contracted room nights for our hotel partners. These are just two examples of the great work of Business Events Victoria. We have seen a steady increase in Victoria Conference Centre “delegate days.” As of June 2018 there were over 68,000 delegate days this year. This a 50 per cent increase over the same period in 2017. Moreover, the hotel room nights generated from meetings events and conferences has already eclipsed the number of hotel room nights generated in all of 2017. Despite this increase there is still room to grow. Destination Greater Victoria, Business Events Victoria and Victoria Conference Centre will continue to work hard on behalf of our hotel partners and community stakeholders to attract and deliver meetings, events and conferences, as well as execute our business plan. Paul Nursey is the President and CEO of Destination Greater Victoria

Record Hotel Occupancy for August!

ICTOR I A - August showed 92.62 per cent occupancy for Victoria, the highest average monthly rate for the City that we have ever seen. Some factors affecting performance for August include the impact of the forest fires and smoke in the interior of BC diverting travel to the island as well as great weather. We also saw strong growth in the Average Daily Rate which increased by $24.26 as well as RevPAR , up $26.27, over August of 2017. ••• Stats Canada celebrated World Tourism Day with the release of their Q2 2018 tourism indicators. The data shows that tourism continues to perform well and is a vital contributor to the national economy. In the first half of 2018 tourism directly accounted for 733,800 jobs, and $18.7 billion of Canada’s GDP (an increase of 6.2 per cent over the first half of 2017). Furthermore, tourism spending in the same time frame was $43.8 billion, an increase of 5.7 per cent over 2017. ••• T he craft brewing and distilling industry continues to

grow in Victoria – Merridale, the Cobble Hill-based cidery has announced plans for a new brewhouse and distillery in Victoria at 356 Harbour Road in the Dockside Green development. The new facility will include a four-storey brewhouse and distillery with a full-service kitchen, taproom, retail space and 40-seat rooftop patio. Merridale hopes to open the new building by Fall of 2019. ••• The IMPACT Tourism & Travel Sustainability Conference is now open for early bird registration. Join peers and stakeholders in Victoria, January 20-23, 2019 for the second annual national discussion on the tourism industry’s impact on Canada’s economic, social, environmental and cultural fabric. To learn more and register for next year’s conference, visit impactnational.ca.

What is Business Transition Planning? Business owners spend a substantial amount of time and resources building and growing their ventures. Over the years, a business often represents the bulk of a family’s net worth and source of income. With so much invested in the business, transition planning should be at the top of every business owner’s mind. According to the Business Development Bank of Canada however, less than half of business owners actually have a written transition plan in place. Transition planning involves preparation for the sale, or transition, of a business when the owner is ready to retire or exit. Planning for that eventuality can be a complicated and overwhelming process. It is a process which includes a review of the current state of affairs (i.e. tax efficiency, risk management, estate distribution) and exploring options so that owners are able to make more sound decisions. The best time to develop a transition plan is well in advance of when you actually plan to leave the business. A proper plan will allow a business owner to effectively transition in a variety of scenarios, not just a planned exit. The plan will also take into consideration the possibility of sudden business partner departures or offers to purchase the business down the road. One of the more difficult decisions to make in the transition planning process is when owners will be ready to exit their businesses. While some have a specific age in mind that they intend to move on, others base it on the completion of a major project or contract. Further, if owners intend to pursue a family transition, it is not just their own timeline they need to consider. In the case of generational succession, timing may depend on when the children are able and ready to take over.

Some of the complex factors of a transition plan include decisions regarding future management, ensuring employee stability, estate planning, risk management, and knowledge transfer of policies and procedures. Further, one of the most important aspects to determine is the current business valuation, and the implementation of strategies to increase this value in the years leading up to the transition. As the bulk of a business owner’s wealth is wrapped up in their business, its sale will be a major source of the owner’s retirement funding and must be maximized. While establishing a transition plan can seem obvious, it is often postponed due to a variety of personal barriers. Some business owners may find themselves too busy with day-to-day activities while others put off the planning due to emotional attachments or false assumptions that their children will want to take over the family business. In any event, it is important that owners must overcome these barriers and establish a plan for the future. While transition planning can be a complex and emotional undertaking, we can help you achieve peace of mind by guiding you through the process and giving you a better framework for sound decision making. We can help you create a plan from start to finish, giving you time to weigh your options, make informed decisions and ready yourself and your business for future transition. For further information and guidance, please contact Paul Holmes at Scotia Wealth Management for a consultation.

OCTOBER 2018

GORDON ‘N’ GORDON BOASTS NEW UNIONIZED WING Langford Company Launches Victoria Gypsum to Meet Demands of Changing Construction Industry

ANGFOR D - Gordon ‘N’ Gordon Interiors Ltd. is adapting to meet the demands of BC’s evolving construction industry. For over 30 years, the company has been providing steel studs, drywall, insulation and acoustical ceilings on some of the region’s largest residential and commercial projects, becoming the Island’s largest contractor of its kind. With the provincial government’s announcement of the Community Benefits Agreement earlier this year, the company stands ready to meet upcoming industry challenges with its newly formed unionized wing. In 2017, Gordon ‘N’ Gordon incorporated Victoria Gypsum, which is a member of the United Brotherhood of Carpenters, Local 1598. “One of the companies we work with takes on some projects that are owned by pension funds, and require union-only labour,” says General Manager Jim Gordon. “That was one of the major factors that played into our decision to launch this side of the company. “The new government was definitely another big tick in the box for us starting a union company, and with the recent introduction of the Community Benefits Agreement, it looks like our decision is going to have significant payoff. Additionally, the union has been really good to us, and we’re looking forward to partnering with them in the coming years.” Victoria Gypsum’s unionized staff will be assigned specific sites, while the company maintains a separate, non-unionized staff to keep up with Gordon ‘N’ Gordon’s sizeable workload.

At Finlayson Reach, Gordon’ n ’Gordon was responsible for the steel stud construction and installation of the drywall

The company’s scope of work on Jim Pattison Auto Group’s Toyota and Lexus dealership included all steel stud, drywall and acoustic ceilings Jim’s father, Stew, and uncle Brad Gordon founded the company in 1986 with little more than a pickup truck, industry experience, and a strong work ethic. “They came from modest roots, and built the business from the ground up,” says Jim. “The business they built was based on the high quality of their outstanding customer service.”

According to Jim, the brothers’ attention to detail and willingness to go above and beyond for clients were the main factors behind the company’s growth. “For example, they would prime houses after installing drywall, and would go above and beyond when they did cleanup, leaving SEE GORDON ‘N’ GORDON | PAGE 9

Hudson Walk Two is a 16 storey concrete mid-rise with 106 urban rental homes in downtown Victoria’s popular Hudson District. Gordon ‘N’ Gordon Interiors scope of work included all steel stud, drywall, and acoustic ceilings

OCTOBER 2018

GORDON ‘N’ GORDON CONTINUED FROM PAGE 8

The Bear Mountain Clubhouse overlooks the resort’s golf course in Langford. Gordon’ n ’Gordon was responsible for the steel stud construction and installation of the drywall

Rainbow Hill is a comprehensively planned residential development designed to integrate cutting edge green building principals, with the existing diversity of a challenging, environmentally sensitive site. Gordon ‘N’ Gordon Interiors has been responsible for the drywall and metal framing for the project

every work site as spotless as possible,” he continues. “It also helped that they are outgoing and friendly. Our clients always loved dealing with them.” Stew has deep roots in Langford, and has remained connected to the Greater Victoria Area community to this day. About 16 years ago, Jim began working for the family business, framing during school breaks. After gaining experience at each level of the company, he has taken over a majority of the day-to-day responsibilities for the company. “It’s pretty amazing to see the transitions happen at many of these companies,” says Jim. “A lot of the key guys in my dad’s era have kids who are now working together, and they’re doing a really good job of passing the trade on to the next generation. “I’m really proud of what my dad has created, and we’re just trying to build on that. We’ve got a lot of history in this community, and it’s really neat to see these business relationships last over decades and generations.” Over the past few decades, the company has slowly grown to where it is today, fielding between 250 and 300 employees from their head office in Langford. “Our service is really what makes us unique,” Jim continues. “It’s second to none, and most

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“The new government was definitely another big tick in the box for us starting a union company, and with the recent introduction of the Community Benefits Agreement, it looks like our decision is going to have significant payoff.” JIM GORDON GENERAL MANAGER AT GORDON ‘N’ GORDON INTERIORS LTD.

of our work is done with repeat clients, some of whom we’ve been working with for 30 plus years. “We look after the people we’ve always looked after, and most of our work is grounded in these long-term relationships. It’s nice to be able to turn down jobs because you have so much to do.” SEE GORDON ‘N’ GORDON | PAGE 10

Congratulations on your success of more than 30 years of business!

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OCTOBER 2018

GORDON ‘N’ GORDON CONTINUED FROM PAGE 9

One of these compa n ies is Campbell Construction, whose portfolio of union-only contracts motivated Gordon ‘N’ Gordon to launch their unionized Victoria Gypsum wing. “We’re proud of our business relationsh ip w ith Ca mpbel l Construction, which we’ve been building over the last ten years,” says Jim. “Now that we can do union-only contracts, we’re excited to be a part of many of their future projects. They’re great to work for and always pay on time. They work with you, and not against you, and we value the jobs we get with them.” The team at Gordon ‘N’ Gordon have played a significant role in several major SupErb Construction developments, working with owner Chris Erb and project manager Brent Brownsell. “They’re a really great client, and we work with them on everything from drawing up designs to complex installations,” Jim says. Gordon ‘N’ Gordon completed steel stud framing, drywall, and acoustic ceiling work for the 17,000 square foot, two-storey Porsche Victoria dealership in 2014, and continues to work with SupErb on major car dealerships. “Right now, we’re working on a new Maserati dealership on Douglas street, as well as the new Audi dealership,” Jim continues. “The Audi dealership requires some extremely complicated, precise work for a curved sloped bulkhead with a level five finish that ties into a metal ceiling. My uncle, Al Gordon is managing that particular project.” T he compa ny a lso prov ided acoustic ceilings, steel-stud framing, drywall, and insulation for Vancouver Island Motorsports in the Cowichan Valley, which was also built by SupErb. “Chris and Brent have been instrumental in working for their clients and making these jobs happen,” says Jim. “They are always adapting to figure out solutions as the job goes along, and we really enjoy working with them.” Recently, Gordon has been hired for Townline’s major 26-storey

residential high-rise, which will become Victoria’s tallest building. They have been subcontractors on two of Townline’s 15-storey projects, and will commence work on the new high-rise this Christmas. T he company is frequently called-upon by other major developers and contractors, including Abstract Developments, DB Services, K. Knight Contracting, Mike Geric Construction, and TriEagle Development Corporation. “I think the project that really helped put us on the map was our work with Bear Mountain,” Jim reflects. “In 2005, we were hired by Durwest to do steel stud framing, drywall, and acoustic ceilings on many of the structures, including the Westin and Finlayson Reach.” The company has been hired to complete a number of high profile and award-winning multi-residential complexes, including Saanich Senior Living, Wilson Walk, Travino, the Aria, the Reef, the M’Akola Housing project, and many more. Last year, they were recognized for their work on The Janion by the British Columbia Wall and Ceiling Association (BCWCA) with a Project of the Year award for Best Renovation/Retrofit Project. The Janion is a fully restored brick heritage bu i ld i ng that overlooks Victoria’s inner harbour waterfront and the Johnson Street Bridge. The project included 111 micro-loft units and street-front retail space, with Gordon ‘N’ Gordon providing all steel stud, drywall, and acoustic ceiling work. With so much success behind him and a company that continues to grow, Jim is optimistic about the future of this family-owned business. It is already Vancouver Island’s largest steel stud and drywall contractor, and the company is currently expanding to the mainland. The company recently opened a new office in Kelowna, purchasing two acres of industrial land for a growing second location. “I had a foreman who moved up to the Okanagan, and he reached out to me, saying he wanted to sta rt someth i ng,” says Ji m. “We’re just getting going up there,

Congratulations Gordon ‘N’ Gordon on 30 years of growth & success. We are proud to be partners with such a fantastic organization!

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Gordon ‘N’ Gordon provided all steel stud, drywall, and acoustic ceilings for the Janion. This project also won Project of the Year from the BC Walls and Ceilings Association in 2016

Saanich Senior Living is a 4 storey, 142 unit senior care complex comprised of independent living, assisted living and community care units, with Gordon ‘N’ Gordon providing all steel stud, drywall, and acoustic ceilings. This project also won Project of the Year from the BC Walls and Ceilings Association in 2017 but are optimistic about the area. It has so much to offer with Okanagan Lake in the Summer and Big

White in the winter.” The new branch is already gaining traction, and is currently

working on the Mt. Boucherie Winery project in West Kelowna. www.gordonngordon.com

Congratulations Gordon 'N' Gordon for being in business for over 30 years!

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OCTOBER 2018

READY FOR PROPORTIONAL REPRESENTATION?

WEST SHORE JULIE LAWLOR

n May, one of the policies that was discussed by the members of the BC Chamber of Commerce was “Engaging Business and Communities on Electoral Reform.”

Submitted by the Kamloops Chamber of Commerce and the Kelowna Chamber of Commerce, this policy laid out the position that “while the mechanics of how proportional representation would be implemented in British Columbia have yet to be clearly defined, it is clear that a shift to this model would fundamentally change the governance structure of the province with significant implications to the business community. Any changes to our electoral system that a) bring about substantive changes with unclear outcomes, and b) put us at variance with other provinces and/or territories must be carefully

considered.” This policy, which was passed by the BC Chamber membership stated four recommendations, the first of which was that the Provincial Government should “Appoint a non-partisan examination of the likely outcomes of an alternative system prior to issuing a referendum . . . examining the implications of the proportional representation being considered, particularly, its implications on rural/urban divide.” Since the referendum was announced, I have been on the lookout for events which would provide an opportunity for community members to learn more

about the pros and cons of proportional representation. At the time of writing, the only event I’ve come across was the Royal British Columbia Museum’s September 26th presentation as part of the RBCM’s “It’s Complicated” series. While I’ve been approached by Fair Vote BC to hold an event, as Chambers of Commerce are non-partisan organizations, I was only prepared to consider an event if it represented both sides of the argument. And then, to be honest, we ran out of time to consider this further because of our responsibilities in advance of the municipal elections. As we are active in five WestShore municipalities, we are holding four all-candidates forums (the fifth one not being required as

11 the Highlands Mayor and Council were acclaimed.) I bring this up because I think the WestShore Chamber is not alone in having its time and attention devoted to the municipal elections, which has a knock-on effect on time and attention for proportional representation. As far as I can see, the policy adopted by the BC Chamber membership is no less valid than it was in May. No, we are not ready to make an informed decision on proportional representation. Julie Lawlor is the Executive Director at the WestShore Chamber of Commerce. You can reach her at jlawlor@westshore.bc.ca

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With the ever-changing world of Real Estate, there has been more focus than ever on the rental market in British Columbia. Many of you have likely seen publications about the shortage of rentals, and perhaps have even thought about renting your own home. Before you take that step, get in touch with a Licensed Property Manager to help gain a better understanding of what being a landlord entails. It is equally important to understand the role of a Property Manager and property management licensing requirements in British Columbia. Should you decide to engage a Property Manager, there are a few things you should consider: All Property Managers must be licensed by the Real Estate Council of British Columbia (RECBC) Licensing is obtained through the UBC Sauder School of Business All Licensees are insured through Real Estate Errors and Omissions Insurance Any person who is managing a property and collecting rent on behalf of a third party and is not licensed is in contravention of the Real Estate Services Act All Property Managers are required to take continuing education courses to keep their license current All Property Managers must be affiliated with a licensed brokerage with strictly regulated trust accounts that are annually audited Rental Property Managers and Strata Property Managers hold different licenses

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OCTOBER 2018

ALLOWING OUR FRONTLINE PEOPLE TO MAKE MISTAKES

CUSTOMER SERVICE LUCY GLENNON

appos.com is an online shoe and apparel shop based in Nevada. It’s growth has been closely aligned with its customer care strategy and the success has been undeniable. One of those strategies was completely outside the normal call center paradigm. Instead of measuring the call center on calls answered per minute, the CEO insisted that the operators be trained and rewarded to take their time and actually be human, to connect and make a difference instead of merely processing the incoming. One of the main elements of that strategy was alignment to the mission, to the culture, to ‘what we do around here’--this was critical, because in changing times, you can’t rely on a static hierarchy to manage people. ‘We have to lead them instead, we have to put

decision making power as ‘low’ (not a good word, but it’s left over from the industrial model) in the organization as possible.’ Part of what happens when you put decision-making in the hands of your frontline people is fear of making a mistake. We must decrease fear, because this is the reason that we’re stuck, that we fail, that our best work is left unshipped. Your team might know what to do, might have an even better plan than the one on the table, but our innate fear of shipping shuts all of that down. So we go to meetings and wait for someone else to take responsibility. We seek deniability before we seek impact. The four-letter word that every modern organization must fear is: hide. Our fear of being wrong, of opening up, of creating the vulnerability that leads to connection--we embrace that fear when we go to work, in fact, that’s the main reason people take a job instead of going out on their own. The fear is someone else’s job. Except now it’s not. Lucy Glennon specializes in customer service training and recruitment and hiring. She can be reached at 866.645.2047 or lucyg@ hireguru.com or at the HireGuru.

OCTOBER 2018

VICTORIA AIRPORT Victoria International Airport Boasts Sky-High Numbers YYJ Continues to Expand After Record-Breaking 2017

om i n g out of a not her record-brea k i ng yea r, Victoria International Airport’s (YYJ) numbers continue to soar. As of the end of 2017, YYJ was the 10th busiest airport in Canada, coming behind Billy Bishop Toronto City Airport (YTZ). It currently traffics over 100 daily flights throughout North America, and has been rated among the top ten most-loved airports in the world by CNN Travel. “Victoria International Airport saw another record year in 2017 with 1,934,832 passengers, up 4.2 per cent over 2016,” says Ken Gallant, Vice President of Operations for the Victoria Airport Authority. “So far 2018 is shaping to be another great year for YYJ. As of August 31st, 2018 passenger were up 6.7 per cent over the first eight months of 2017.” As the largest airport on Vancouver Island and the second busiest in British Columbia (after the Vancouver International Airport), the Victoria International Airport began life as a wartime air station and has evolved over the years to become a leader in the provincial and national aviation community. This growth has no end in sight, as YYJ continues to expand its air

As of August 31, YYJ passenger counts were up 6.7 per cent over the first eight months of 2017 PHOTO CREDIT: VICTORIAAIRPORT.COM

service. So far, 2018 has seen the introduction of a new Air Canada Montreal flight, Air North Whitehorse service, the introduction of ultra-low cost Flair Airlines service to Edmonton, and Sunwing f lights to three

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Pacific Mexico destinations, slated to begin in December of this year. I n add it ion to t he a i r serv ic e e x p a n s ion , Y Y J i s i nvesting in several renovation a nd con s t r u c t ion proje c t s.

“The Lower Hold Room Expansion project which began in January 2018 will cost $19.4 million dollars over the next 27 months to expand the lower passenger SEE VICTORIA AIRPORT | PAGE 15

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VICTORIA AIRPORT CONTINUED FROM PAGE 14

departure lounge,” says Gallant. “The project includes doubling the size of the existing lower passenger departure lounge, providing dedicated aircraft gates a nd covered wa l kways, new washrooms and additional food & beverage and retail. “The upsizing of aircraft from 30-50 seat Dash-8’s to 76-80 seat Q400’s combined with passenger growth has driven the need to

expand our lower passenger departures lounge. This is part of a multi-phase terminal and apron expansion plan.” According to Gallant, a need to improve safety on the main aircraft apron and increase mobility efficiency in the passenger departure lounge was the primary motivation for a recent apron expansion. “ T h i s e x p a n s io n n o w a ccom modates the physica l space required to expand the glass departure building north a nd el i m i n ate t he e x i s t i n g

covered wa l k way,” he says. “These improvements will not only improve overall safety and operations but will also enhance the airport experience for our customers by providing additional seating, new accessibility considerations and enhanced concessions.” T he A i rport Authority expects continued grow th and i s pl a n n i n g for f u r t her expansion in the coming year. “The Lower Hold Room Project will continue in 2019,” says

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Gallant. “We are also considering further expansion on the main commercial apron, along with a project that would see the implementation of Common Use Terminal Systems (CUTE), a system that is designed around technology that improves efficiencies and passenger flows.” An Economic Impact Assessment, completed by InterVISTAS Consulting in January of this year, shows that the continued growth of YYJ is having a profound positive impact on the local economy. Referencing this report, Gallant states, “YYJ is an economic mainstay for the Vancouver Island communities and BC. T he impact of the airport is ref lected in the 2,500 direct full-time equivalents (FTEs) of employment that are supported

“So far 2018 is shaping to be another great year for YYJ. As of August 31st, 2018 passenger were up 6.7 per cent over the first 8 months of 2017.” KEN GALLANT VICE PRESIDENT OF OPERATIONS FOR THE VICTORIA AIRPORT AUTHORITY

or facilitated by YYJ, and the $170 million in direct wages paid. Including indirect and induced impacts, YYJ generated a total of 4,200 FTEs of employment and $270 million in total wages throughout the province in 2017.” www.victoriaairport.com

OFF THE COVER

OCTOBER 2018

Business Examiner Publisher’s Book Shares Secrets To Small Business Success The book includes

MARK MACDONALD CONTINUED FROM PAGE 1

“The book contains tried and true methods and rules I learned by listening to the thousands of business people I’ve interviewed over the years, many of whom have become friends and confidants,” he says. “As they told me their tales of success, I could see for myself that what they practised genuinely worked. And my conclusion was straightforward and simple: ‘If it worked for them, it would work for me.’ And it has.” In the book’s Foreword, renowned motivational speaker Dr. Peter Legge, owner of Canada Wide Media Limited, wrote: “Mark has written an excellent book that touches on these business essentials, plus more, that every entrepreneur should have in their back pocket. “ MacDonald says his goal was “by weaving the true-life, common sense thinking of successful business people, I could lay out a blueprint for success for entrepreneurs,” he states, adding each of book’s chapters is followed by a “Check List” to provide readers with practical and necessary steps that should be taken in order to be successful. Chapter titles include Image IS

“almost everything you need to know, but were afraid to ask, about running a great small business”.

Business Examiner owner Mark MacDonald has published his first book on business

Everything (the importance of first impressions), Do What You Do Best (focusing on strengths), Cash Flow IS King (driving and harvesting revenue), Own The Dirt (the importance of real estate), Team Building (inside the business), The Power of Partnerships (outside the company), and Triple Bottom Line (profits, people and contributions). Com mu n ic at ion h a s b e en MacDonald’s forte since starting in the newspaper business as a 14-year-old. He has written for a wide variety of periodicals, including daily, weekly and monthly newspapers and annual publications, winning several awards, including one for a

college yearbook from Columbia University in 1987. He has earned two college/university scholarships in the United States and was named to the 1983 National Dean’s List for scholastics and Who’s Who Among Students in American Universities while playing NCAA Division I hockey in San Diego, Calif. He has also served as a Chamber of Commerce President. MacDonald believes his interviews of company owners, plus his own business experience is a conti nu i ng educationa l experience. “These people can be found everywhere,” MacDonald notes. “There are not many shortcuts in life, but being able to pattern yourself after successful people and the wisdom they have gleaned over decades in business will help you find a quicker path to reach your own desired destination. “That’s what this book is all about.” Tickets to the Book Launch, set for 7 p.m. on Tuesday, October 23 at the Nanaimo Golf Club, are $35, and includes a copy of the book, which retails for $20. Books can be purchased and tickets to the event can be booked through: www.businessexaminer.ca/events

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Mark MacDonald, Publisher and Owner of Business Examiner, has written his first business book: “It Worked For Them, It Will Work For Me The 8 Secrets of Small Business I Learned From Successful Friends” and will unveil it with a “fire side chat” with four of them at the Nanaimo Golf Club October 23, 2018 at 7 p.m. Hear directly from these business leaders some of what is included in the book, which contains “almost everythng you need to know, but were afraid to ask”, about running a great small business! It features real-life success stories gleaned from thousands of interviews conducted by Mark over the years from these business owners and others, and the tried and true principles that have worked in their companies, and will in yours:

Image IS Everything | Do What You Do Best | Cash Flow IS King | Own The Dirt Team Building | The Power of Partnerships | Triple Bottom Line Each chapter also includes handy Check Lists to help your company achieve success and the Foreword is written by Dr. Peter Legge

TUESDAY, OCTOBER 23, 2018

7 p.m. at the NANAIMO GOLF CLUB

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includes a ticket to the event including appetizers, No Host Bar plus a copy of the book!

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SEATING IS LIMITED and WE’RE EXPECTING A SELL-OUT! Visit www.businessexaminer.ca/events to book your seat today!

OCTOBER 2018

Major Facelift For Kingfisher Oceanside Resort And Spa

Kingfisher Oceanside Resort and Spa’s Serenity Gardens

OMOX VA L L E Y - T he Kingfisher Oceanside Resort and Spa is undergoing a major facelift. Like many hotels and resorts built in the 1980s, the venerable oceanfront Kingfisher was showing its age. Acquired by Bill Brandes in 2006, the Kingfisher Resort is emerging fresh and rejuvenated after an extensive $7 million renovation of the gardens, The Pacific Mist Spa, the Ocean 7 restaurant, as well as the guest rooms. This three-year re-build is part of a larger project to bring the resort to a Relais & Châteaux designation. Brandes is no stranger to significant renovations. He specializes in restoring older Vancouver homes to their former glory. Years ago, Brandes’ work took him to the Comox Valley on a regular basis. On one such business trip, he was told about the Kingfisher Oceanside Resort and Spa. Nestled in an old growth forest on the eastern shore of Vancouver Island, Brandes was sold the moment he set foot on the property. “I fell in love with its location on the waterfront,” Brandes explains. In 2005, the former owner,

This three-year re-build is part of a larger project to bring the resort to a Relais & Châteaux designation

Lucas Stiefvater, put the resort up for sale. Brandes immediately showed interest in purchasing it. “When I bought it, I had grandiose ideas and plans for it.” Then, 2008 hit and plans were put on hold until 2016. Recently, the focus has been on one wing of the standard ocean view rooms, which are currently undergoing a re-build, expected to be completed by early fall.

The new Ocean Courtyard wing will be taking on an authentic Craftsman-style design, infused with the finest of details, like white oak build-ins crafted locally by Cascadian Woodtech in Union Bay, as well as custom designed craftsman lighting - from the same company that creates lighting for Disneyland, Disneyworld and the iconic Fairmont properties. The Zen-inspired bathrooms will feature white Carrara, heated floors and rainfall showers that are curb less. To ensure guests’ complete comfort, the rooms will be equipped with all the hightech conveniences and individual temperature controls. The redesign’s simple elegance ensures that ocean side sensibility and feelings of relaxation pervades every aspect of a guest’s stay, from the moment of arrival through to departure. The world-class Pacific Mist Spa also received an extensive refurbishment throughout the entire building. As guests enter this tranquil oasis, they are greeted by a new spa arch highlighted by a driftwood eagle designed by local artist Alex Witcombe. The revamped spa lounge, with candle lit meditation wall and beautiful

art, is a rejuvenating and relaxing space for guests as they await spa and hydropath services. In addition, guests can enjoy modern and spacious change rooms highlighted by beautiful Italian tile, rainfall showers and new keyless lockers. The outdoor heated pool has been renovated as well as the signature steam cave. With intricate pebbled tile, new infra-red sauna, new stone work, lighting, and a new modern chandelier, guests just might linger a little longer. In a tribute to Stiefvater’s late wife, Brandes reproduced a “mini version of the Butchart Gardens.” “Gardening was her passion and I wanted to honour her legacy,” explains Brandes. This past winter, the first phase of the new “Serenity Gardens” was completed. Ideally situated in the centre courtyard, this outdoor oasis features a pond, streams, striking landscaping and winding pathways. Adirondack chairs and gas fire bowls beckon guests to sit and relax with a good book. With the sound of the waves crashing, eagles soaring high above and serene background music, this outdoor space is a true sanctuary. Blending French provincial

f lair and modern West Coast accents, the Ocean7 Restaurant and AQUA Bistro & Wine Bar, the resort’s new dining venues, are complimented by a patio and terrace with spectacular waterside front row seats to the Serenity Gardens. Both restaurants showcase the best of West Coast cuisine, with seafood, grain-fed meats and fresh organic produce from sustainable growers and suppliers prominently featured on the carte du jour. The Kingfisher Resort and Spa’s amenities, uniquely located with beachfront access and within a short distance from many of Courtenay’s restaurants, shops, attractions, and the Comox Valley Airport, has turned the resort into a must-visit destination. With the growing popularity of the Comox Valley, the resort will combine local influences with a refreshingly modern design to create the perfect beachfront getaway where every guest will feel instantly at home; a retreat to return to again and again. Discover why the Kingfisher Resort is an ideal venue for incentive travel, corporate retreats, friends or romantic getaways. For more information, visit Kingfisherspa.com.

OCTOBER 2018

Merridale Cidery: Spirits and the City

OWICHAN VALLEY - Cowichan’s iconic Merridale Cidery & Distillery is bringing the spirits of its Cobble Hill farm to Victoria with a new eco-friendly distillery, Merridale at Dockside. Designed as part restau ra nt, pa r t v isitor attraction, part craft distillery and brewery, and part eco-friendly business model, the 12,000 square foot, $5 million-plus project is expected to open in fall 2019. Features will include: A cra ft d isti l lery a nd brewery using BC grains to produce unique, organic spirits; An open-to-the-public experience with an secondfloor mezzanine that gives visitors a 360 degree view of the distillery and brewery operation; A n e n v i r o n m e n t a lly-f riend ly, L eed G old compliant structure with a minimal eco-footprint; A convenient in-city outlet for Merridale’s farm-based fresh cider on-tap, and delicious fruit spirits; A roof-top patio with breathtaking views over Point Hope Maritime shipyard and the upper harbour; and A tasting bar, pizzeria, sidewalk patio, and extra bike parking, to encourage patrons to walk or bike to the site. The new outlet is an urban adaptation of Merridale’s successful, multi-faceted, farm-based business in Cobble Hill. Over the past 20 years, Merridale owners Janet Docherty and Rick Pipes have been instrumental in establishing and promoting the craft distillery industry in BC. Their cidery was one of the first to develop a new industry utilizing fruit mash. Pipes was also instrumental in championing legislative changes that launched the province’s fledging craft distilleries. In addition to the cidery, Merridale has a successful fruitbased distillery. Products from both are distributed through retail outlets. The Dockside distillery will add grain-based products. Merridale’s Cobble Hill farm-based operation is already one of the top attractions in the region. The farm holds frequent family-friendly events such as the annual Cider Harvest Festival; Sunday pizza

Eat, drink and be Merri-dale: the iconic Cowichan Valley destination is now bringing its blend of craft spirits, good food, and fun to Victoria.

We’re proud to present the organic, farm to table ethos of Merridale, both on our farm

1 eB ag p S– Rd B1 Wa ge a B paucket g e – IR dS B Fillin ge tV a aR ep Se da aW W B et o e ck g u R R n B i C ll VI Fi e ag Rd at ep m Se s Co i Wd Re t o » CR jec nstr Rd pro the co s m d t Co an l e 5s age in 0 s R 2 p 15 e ti 12 w rI » e20130 oormy en jec str ve

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nights with entertainment; and Christmas on the Farm celebrations Fridays and Saturdays from November 23 to December 22 with a full Christmas display available for viewing 7 nights a week. The first Island Craft Distillery Festival will be held November 3. “With our team, we work to create a destination where everyone can have a good time while enjoying the natural setting of our farm and orchard,” Janet Docherty said. “The orchard was planted in the early 1980s and we bought the property in 1999. Since then we’ve continued to enhance the Merridale experience while supporting our commitment to sustainability.” In addition to craft cider and spirits, there is a farm store, a tasting bar and lounge, a brick oven used for fresh-baked, cider-leavened bread, pastries, and handmade pizza. The Eatery presents a full menu, from appetizers to child portions. Group tours and overnight yurt rentals are available for those who want a closer look or longer stay. Merridale is a popular choice for private parties, with a complete menu of local food choices. Guests can rent the orchard, the quarry pond with waterfall, and/or the entire farmhouse. From April to October, the farm is a favourite for outdoor weddings. The wedding party enjoys a

beautiful rural setting while the Merridale team offers a full-service venue from food to planning. The couple can book a private luxury yurt for the pre-wedding preparation, followed by their first night in a ‘honeymoon’ yurt. In winter Merridale continues to host weddings and other celebrations on the farmhouse’s heated, covered deck or inside the farmhouse. Janet notes the success of the multi-faceted Merridale farm operation in Cowichan will be replicated by a multi-faceted Merridale at Dockside. The development will be environmentally friendly and will encourage walk-in and bike-in visitors. Built to Leed Gold standards, the building will exceed the already stringent Dockside Green development standards. One unique feature will be recycling the heat generated by the distilling process back into Dockside Green’s energy grid. Plus the distillery will use a special method of aging via temperature and humidity control which accelerates the benefits. “This showcase working distillery will draw visitors. It will be an addition to Victoria’s tourist industry that showcases the best of BC,” Janet says. “We’re proud to present the organic, farm to table ethos of Merridale, both on our farm and in the city.”

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OFF THE COVER

You take care of business. We’ll take care of your cleaning.

OCTOBER 2018

John Sercombe Recognized for Building Green, Affordable Homes

mollymaid.ca

Personalized service to meet your individual needs

Sercombe is committed to building homes that are both high-quality and affordable

LIMONA GROUP CONTINUED FROM PAGE 1

250.744.3427 paula-whitehorn@mollymaid.ca

often lack a public consultation process. Over the past decade, he has joined Casey Edge, E xecut ive Director for the Victoria Residential Builders Association (VRBA) as a voice for homebuilders in the creation of these codes, including 2017’s BC Energy Step Code. “Ca sey sor t of sho ehorned me into the Step Code meetings in Vancouver,” he says. “I was shocked to find out that I was the only active home builder at the table. “Because of our presence, the council backed off on a couple of policies that would result in the needless hiking of housing affordability. A lot of the people in that meeting were used to the market in Vancouver, where $3 Million houses are the norm. They didn’t see how big of a difference 10 to 80 thousand dollars would make for people living in other areas of the province.” Sercombe believes that a proper public consultation process in the development of building codes is crucial for affordability in BC’s housing market. “We’ve proven over time that we can build a really good house for a lot less money,” he says. “When I talk about affordable housing, I’m not talking about government-funded homes for the homeless. “I me a n a hou se t h at a guy with a great job, a w i fe, a nd two k ids ca n a f fo rd o n o n e i n c o m e s t r e a m , w i t h a m o r tgage that doesn’t create

“We do as much work on-site as possible, and have developed techniques to reuse everything we have. We found that if you build enough houses, you can reuse a lot of the material, so we end up using as much as possible, including the dirt we dig and the rocks we blast.” JOHN SERCOMBE CO-FOUNDER OF THE LIMONA GROUP

financial hardship. Fina ncia l ha rdsh ip ca n lead to unhappy homes, divorce, and deep-rooted societal issues. I think that if we can build houses people can afford, people have a good chance at living a happy, healthy life.” In addition to building quality homes at a lower cost, the Limona Group was one of the first companies to join Built Green in the early 2000s. Since then, the compa ny has endeavored to build environmentally sensitive communities that remain affordable for many young families. “When it comes to building products, we always try to go as green as we can,” says Sercombe. “We take into account the location of the materials and how they’ll be transported. “We do as much work onsite as possible, and have developed techniques to reuse everything we have. We found that if you build enough houses, you can reuse a lot of the material, so we end up using as much

as possible, including the dirt we dig and the rocks we blast.” Sercombe has been in the industry for over 40 years now, working with his father in the excavating business immediately after graduating from high school. Over the years, he spent time watching major developers in the area, including Ridley Brothers Development. “I’ve been blessed with two amazing partners,” he says. “My wife of over 40 years has supported me in my career while we raised four children, and my business partner, through trust and respect for each other, has developed one of the best partnerships I’ve ever seen. “The two of us have been solid from the day we met. We s t a r te d b u i ld i n g a couple of houses together, pooling our money to finance the projects, and we grew from there. We’ve never stepped on each other’s toes, and we both love what we do.” www.limonagroup.com

OCTOBER 2018

ONBOARD STRATEGICALLY!

CHEMISTRY CONSULTING CHRISTINE WILLOW

a ny employers provide their new employees with an orientation to their new job and workspace. Unfortunately, an orientation often lacks the depth and strategic planning that an onboarding process offers. Onboarding is much more than just orientation – it includes the initial welcome, human resources paperwork, job understanding and expectations, and the tools the new employee needs to understand and assimilate themselves into the workplace culture. If this process is not done well, it can certainly contribute to negative productivity from the employee and increased

turnover for the company. Here are some suggestions to consider when someone new joins their team: • Be thorough and honest in the recruitment process and address questions before you make the job offer. • Take the time to make sure the work space is ready – a clean desk, a working phone and a computer ready to go! • Spend time with the staff who will be training new employees, being clear on what is expected of them. • Send a welcome email a few days before the new employee is to start that provides some basic information such as what time they are expected, where to park, who to ask for and a schedule for their first few days. • Spend time with your new employee and show them around the company - where the washrooms are, where they eat lunch, where to find supplies and areas they will be expected to know. • Strategically introduce them to colleagues and schedule time with each to learn about the jobs that they do and how they fit

18-016.20_Com_Buisness_Examiner_9.8x6.2.indd 1

in. Give them an org chart and maybe start with the departments they will be working with most closely. • Be sure not to overload the new employee with information on Day One, or even Week One. Create an onboarding timeline and spread the activities out. • Schedule regular checkins with the new employee. These meetings will help develop an open relationship and assist the employee in understanding the specifics of their role and responsibilities, such as how to properly complete key tasks, who to go to with questions, how to get approval for their work a nd how to m a ke suggestions. If the fear of going through the search and recruitment process doesn’t motivate a company to properly onboard a new employee then the long-term cost savings should. It is an ROI that both the employer and employee will appreciate! Christine Willow is a Partner with Chemistry Consulting Group and GT Hiring Solutions.

Business banking is about a shared perspective We understand your unique business needs. Count on us to make timely, locally-made decisions that help you grow your business. Talk to your local branch today to find solutions perfectly suited to your business banking needs.

Mark Marcil Sr. Manager, Commercial Banking Nanaimo branch 6475 Metral Drive T. 250.390.0088 A CWB Financial Group Company

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8/23/2018 2:35:05 PM

OCTOBER 2018

MEETING PLACES Meeting Places Boost Economy, Keep Communities Connected BC Conference Centres, Venues, Hotels, Continue to Provide Substantial Economic Impact

The Victoria Conference Centre hosts hundreds of meetings per year, as the second largest convention centre in BC

eeting places have a dynamic impact on local economies all around the province. Serving as gathering points for businesses, families, friends, and special interest groups, BC’s conference centres, hotels, and other meeting facilities are a central part of community cohesiveness and growth. Not only do these locations facilitate important gatherings for community members and nonresidents alike, but they have a profound effect on each local economy. According to Meetings Mean Business Canada (MMB), the industry generates $30 billion annually in direct spending and employs over 341,000 people in well-paying, full-time jobs (figures from 2012), and as much as $330 Billion annually in the United States. The Victoria Conference Centre

(VCC) is BC’s second largest convention centre, and its sales and marketing division was recently taken over by Destination Greater Victoria. The new agreement has already seen tremendous success with a dramatic increase in traffic for the convention centre. “Confirmed hotel room nights generated by meetings, events or conferences at the VCC have already surpassed the total for all of 2017 (26,399 in 2017 to 26,872 as of September 2018),” says Matthew Holme, Manager of Corporate Communications and Destination Management. “The number of delegate days in 2018 is 41 per cent higher than at the same time last year (73,667 to 52,144).” “These numbers mean stable and predictable revenue for our SEE MEETING PLACES | PAGE 23

“Our roles are really evolving. This business used to be all about quotes, spaces, and catering, but now people want exemplary programs with successful business leaders and speakers from universities.” PAUL NURSEY CEO OF DESTINATION GREATER VICTORIA

Chuck Loewen is General Manager at the Vancouver Island Conference Centre

MEETING PLACES

OCTOBER 2018

The Douglas Rispin Room at the Vancouver Island Conference Centre PHOTO FROM VICONFERENCE.COM

MEETING PLACES CONTINUED FROM PAGE 22

accommodation sector and smalland medium-sized businesses that benefit economically from hosting meetings and conferences in our region.” “Meeting places are important, but it’s also important from a business perspective to be able to craft high-quality customized

programs. Now, we can according to Holme, the success is the result of a strong partnership with community stakeholders, including our hotel partners and the City of Victoria. “Our roles are really evolving,” says Destination Greater Victoria CEO Paul Nursey. “This business used to be all about quotes, spaces, and catering, but now people want exemplary programs with

successful business leaders and speakers from universities. We connect clients with speakers, book bus companies, restaurants, off-site venues and high-quality programs. We are more than just a meeting place.” Destination Greater Victoria recently began to put on its own conferences to fill the space during off-peak season demand times. Last year, VCC was voted among

the top 10 rising stars for meetings and conferences by Smart Meetings magazine. A little to the north, the Vancouver Island Conference Centre (VICC) is experiencing its own season of dramatic growth and impressive numbers. “When Spectra Venue Management took over management last year, the strategy was to go more after provincial, national, and

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international events as opposed to just regional conventions,” says Chuck Loewen, VICC’s General Manager. “These events provide the biggest return, with visitors staying overnight, filling up hotels and seeing the city, sometimes for the first time. “T h i s pa st Ju ne, we hosted the Science and Spirituality SEE MEETING PLACES | PAGE 24

MEETING PLACES

OCTOBER 2018

MEETING PLACES CONTINUED FROM PAGE 23

Conference, which was hosted in Tel Aviv the previous year. We had over 1,300 delegates over eight days at the convention, with an economic impact of $3.7 Million. There were visitors from over 50 different countries, and it was a great way to showcase our city and the businesses in the surrounding area.” According to Loewen, nearly every hotel from Duncan to Parksville was booked, thanks to the event. Currently, the team at Spectra is working on bringing more high-profile, largescale conferences to the VICC, with several hopeful 900-1000 person conferences anticipated for 2020 and 2022. Currently, the VICC hosts between 24 and 30 conferences in a given year, with between 430 and 450 events (including single-day or multi-day business meetings, special events, weddings, training sessions, or even celebrations of life). The centre also hosts City Council meetings in the Shaw Auditorium. While these large-scale conference centres host some of the region’s largest

The Galiano Inn provides an opportunity for secluded, unplugged corporate getaways events, many hotels are deeply involved in hosting meetings of all sizes, boasting spaces that can facilitate more intimate gatherings or corporate getaways. Located only a couple of hours away from Swartz Bay, the Galiano Inn on Galiano Island offers an array of luxury accommodations, services and amenities that facilitate many corporate retreats. “The Galiano Inn provides your business the ability to leave all distractions of the city behind so you and your executive tea m c a n focu s on t he strengths of building your business,” says Ian Phyper, the Inn’s General Manager. “With 20 oceanfront suites and villas, the award winning Atrevida Restaurant and Madrona Del Mar Spa

and our relaxed meeting rooms set in our natural garden or oceanview settings, we ensure our clients’ corporate retreat is peaceful, quiet, distraction free, relaxing and mind rejuvenating.” Accommodating groups from four to 20, Galiano Inn features up-to-date audio/video equipment for presentations. Additionally, they have begun to offer “Technology Free. Stick-It Note” retreats, where visitors hands in their cell phones, tablets or laptops in exchange for pads of Stick-It Notes. With so many venues, settings and formats available, BC businesses and organizations have a multitude of options for hosting their unique meetings, events, and conferences.

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WHO IS SUING WHOM

OCTOBER 2018

WHO IS SUING WHOM The contents of Whoâ&#x20AC;&#x2122;s Suing Whom is provided by a thirdparty resource and is accurate according to public court documents. Some of these cases may have been resolved by publication date. DEFENDANT 1086336 BC Ltd 135 1st St, Duncan, BC PLAINTIFF McPherson Cabinetry Ltd CLAIM $11,918 DEFENDANT B556900 BC Limited 200-1260 Shoppers Row, Campbell River, BC PLAINTIFF Chan Nowosad Boates Inc CLAIM $8,216 DEFENDANT Armac Trucking Ltd 2-6990 Market St, Port Hardy, BC Austin Powder Ltd CLAIM $107,772 DEFENDANT BCIMC Realty Corporation 1600-925 West Georgia St,

Vancouver, BC PLAINTIFF Step By Step Professional Services Inc CLAIM $36,682 DEFENDANT Boulder Mountain Transport Ltd 300-180 Seymour St, Kamloops, BC PLAINTIFF Admiral Merchants Motor Freight Inc CLAIM $ 95,240 DEFENDANT BC Ferry Services Inc 500-1321 Blanshard St, Victoria, BC Gray, Susanna CLAIM $10,901 DEFENDANT CMF Construction Ltd 78 Esplanade, Nanaimo, BC PLAINTIFF Crow Excavating And Trucking Ltd CLAIM $ 7,776 DEFENDANT Cocktails & Dreams Restaurant & Bar Ltd 10074 121A St, Surrey, BC PLAINTIFF Provincial Sales Tax Act CLAIM

$ 17,441 DEFENDANT Easy Living Holdings Ltd 201 Selby St, Nanaimo, BC PLAINTIFF Quest Resorts International Inc CLAIM $ 35,156 DEFENDANT Ford Motor Company Of Canada Limited 950-1090 West Georgia St, Vancouver, BC PLAINTIFF Fitzsimmons, Daryl CLAIM $ 35,176 DEFENDANT H Volk Transport Limited 104-6739 West Coast Rd, Sooke, BC PLAINTIFF Chandler, Rob CLAIM $ 35,176 DEFENDANT Habanero Homes Ltd 861 Hayden Pl, Mill Bay, BC PLAINTIFF McPherson Cabinetry Ltd CLAIM $ 18,179 DEFENDANT Hilarys Cheese Co Ltd 321 St Julian St, Duncan, BC PLAINTIFF

Van Der Haegen, Lauren CLAIM $ 35,196 DEFENDANT Hillside Printing Co Ltd 3050 Nanaimo St, Victoria, BC PLAINTIFF Shop Victoria Online Services Ltd CLAIM $ 29,627 DEFENDANT Intermine Supply Inc 1042 Coachwood Pl, Victoria, BC PLAINTIFF AJ Mechanical CLAIM $ 9,584 DEFENDANT Lovin Oven ll 200-1260 Shoppers Row, Campbell River, BC PLAINTIFF Chan Nowosad Boates Inc CLAIM $ 8,216 DEFENDANT Old School Metal Works 293 Atkins Ave, Victoria, BC PLAINTIFF Westshore Towing Ltd CLAIM $ 35,156 DEFENDANT Perma Construction Ltd

200-911 Yates St, Victoria, BC Powerhouse Sheet Rock Ltd CLAIM $ 54,369 DEFENDANT Pro Grade Landscaping 4016 McLellan St, Victoria, BC PLAINTIFF Tabrizi, Parviz Taghipour CLAIM $8,076 DEFENDANT Prodigy Window Solutions 2514 Toth Pl, Victoria, BC PLAINTIFF Victoria Signs Corporation CLAIM $ 12,828 DEFENDANT Stellar Homes Ltd 1202 Fort St, Victoria, BC PLAINTIFF Barre, Brenda CLAIM $ 26,572 DEFENDANT Stellar Homes Ltd 1202 Fort St, Victoria, BC PLAINTIFF Daoust, Julie Marie Delima Carole CLAIM $ 7,687 DEFENDANT Vinyl X Sundeck Solutions 1163 Natures Gate, Victoria,

25 BC PLAINTIFF Peninsula Glass & Aluminum Products (2016) Ltd CLAIM $ 6,640 DEFENDANT Westsea Construction Ltd 300-1122 Mainland St, Vancouver, BC PLAINTIFF Wright, Richelle LeeCLAIM $ 35,000 DEFENDANT Westsea Construction Ltd 300-1122 Mainland St, Vancouver, BC PLAINTIFF Hiscocks, Susan CLAIM $ 31,234

OCTOBER 2018

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The Peter B. Gustavson School of Business at the University of Victoria has made it into the Financial Times Top 100 list of master’s in management programs once again. The Gustavson School’s Masters of Global Business program moved up to an overall ranking of 69, up from 71 in 2017. The school is now ranked 12 th in international mobility and 21st in terms of international course experience. Victoria-based Smart Dolphins, an IT services firm, has been named to a list of the best technology workplaces in Canada. The company has 20 employees and was cited for its commitment to continued education and professional development, health and wellness plan and a bonus system that compensates employees based on the company’s performance. The list was compiled and published by Great Place to Work Canada, a regular publisher of national lists of top workplaces. Broadmead Care has appointed George Nassar and Cameron Turner to their board of directors. Turner has 30 years of experience as an investor, executive director and business advisor while Nassar has 20 years of experience in business strategy and financial planning. Nassar and Turner join

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chair Paul Morgan and existing board members: Heather Parry, Carol Pendray, Wendy Clay, Robert Cronin, Robert George, Rebecca Johnson, Raman Kapil, Kathy Logozar, Robert Pearce, Michael Morres and Judy Vestrup.

Love, Claude Delmaire, April Spackman and Kristopher Emberley. While Re/Max Camosun honou rs Tom Krumpic, Dale Sheppard, Tania Delmonico, Eric Smith, Kris Gower, Dan Silburn and Shirley Zallo. Re/Max Camosun Peninsula’s top producers were Karen Dinnie-Smyth, Michelle Martin, Shelley Mann, Craig Walters and Daniel Juricic.

T he Collective Wine Bar & Kitchen celebrated their grand opening on September 1 in Cook Street Village at 107 – 230 Cook Street. The new space offers a wide selection of wines to pair with shareable food. Congratulations to the top producers for Re/Max Camosun from across the Greater Victoria region. The top producers from Victoria are Blair Veenstra, Darren Day, Roxanne Brass, Mike Thompson, Ed Sing, Geoff McLean, Stan Burns, Jane Johnston and Gerry Etcheverry. From Oak Bay they are Tony Joe, Vivian Tan and Thania Estrada, while Westshore has Tom Krumpic and Tania Delmonico. Karen Dinnie-Smyth was the top producer for Sidney and Marlene Arden for Sooke. A new 49,000-square-foot Canadian Tire outlet opens this month at the Sandown Park Shopping Centre as the first and anchor tenant for the new site. Canadian Tire is planning a grand opening celebration for early November.

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Flair Airline’s seasonal service between Victoria and Edmonton wraps up for the season on October 27 th and is expected to return in the spring of 2019. The low-cost airline began offering the Victoria-Ed monton service on June 15 th with fares for one-way flights as low as $39. Flair announced the new service in April along with five other destinations. Re/Max Alliance Victoria congratulates their top performers of the month. They are Ron Neel, Jason Leslie, Laura McCollom, Manpreet Kandola, Courtney Thalrose, Mark Salter, Karen

MacDonald Realty welcomes Patrick Hossack to their team in Victoria. Hossack has a Bachelor of Commerce from Dalhousie University and previously worked in commercial real estate in Montreal and Toronto. The City of Victoria’s All Ages and Abilities bike network received the Community Energy Association Climate and Energy Action Award at the Union of BC Municipalities convention recently held in Whistler. Once completed the 32-k i lometre bike network is expected to reduce greenhouse gas emissions by over 10,000 tones per year. Meanwhile, the Capital Regional District won a 2018 Climate and Energy Action Award in the public sector collaboration category for their Zero Emissions Fleet Initiative pilot project, which is expected to decrease emissions for the CRD vehicle fleet by 132 tones over three years. Three University of Victoria facu lty members h ave been named 2018 fellows of the Royal Society of Canada, Canada’s highest academic honor. Philosopher Eike-Henner Kluge, ethicist Tenor Benjamin Butterfield and public-health researcher Tim Stockwell were chosen by their peers to be the new members of the society. Butterfield is the head of voice in UVic’s school of music, Kluge is a professor in the university’s department of philosophy and is the author of 13 books and has published 90 journal articles, while Stockwell is the director SEE MOVERS & SHAKERS| PAGE 27

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OCTOBER 2018

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of UVic’s Canadian Institute for Substance Use Research. Visions Electronics recently celebrated the grand opening of their new store in Langford at Unit D – 2401 Millstream Road. Congratulations to the top performers of the month for auto dealerships from across Victoria. They are Wes Harrison of Harris Auto; Abdul Yilla of Jim Pattison Toyota; Raymond Martin of Jim Pattison Lexus; Robin Lowenberger of Pacific Mazda; Ted Sakousky of Wheaton; David Vollet of Audi Autohaus; Allan Collins of Volkswagen Victoria; Thomas Cantley of Victoria Hyundai; Matt Kennard of Porsche Centre Victoria; Ken Dinnadge of Three Point Motors; Ryan Wu of BMW Victoria; Jason Ogilvie of Jim Pattison Volvo; Chris Hoeg of Wille Dodge; Justin Stacey of Jenner; Rafael Ng of Campus Honda; Richard Vaughn-Thomas of Campus Infiniti; Tamer Feitah of Graham Kia; Emir Blanco of Campus Nissan; and Jeff Hamill of Campus Acura. Saanich Pioneer Museum recent ly celebrated t hei r 85 t h anniversary at 7910 Polo Park Crescent. VIATEC elected and re-elected their new board at the recent

AGM. The Board of Directors are: Jim Balcom of Redlen Technologies Inc; Robert Bowness (Chair of Finance Committee) of BC Pension Corp; Robert Cooper of PlusROI Online Marketing Inc; Scott Dewis of RaceRocks 3D Inc; Christina Gerow of Workday; Bobbi Leach (Board Chair) of RevenueWire Inc; Justin Love of Limbic Media; Owen Matthews (Chair of the Governance Committee) of Wesley Clover; Masoud Nassaji of DoubleJump; Ashton Scordo of BCI Private Equity; Erin Skillen of FamilySparks; Brad Williams (Vice-Chair) of Flytographer, Mike Williams; and Justin Young of Osler, Hoskin & Harcourt LLP. Sm a l l- a nd med iu m-si zed enterprises from Port Hardy to Victoria will benefit from new jobs and business opportunities, thanks to Vancouver Island’s official designation as a Foreign Trade Zone (FTZ), championed by the Vancouver Island Economic Alliance (VIEA). With the new Foreign Trade Zone designation, VIEA will highlight the region’s network of trading centers and leverage its u n ique location with multiple deep-water ports and airports. These ports have the capacity to handle 10 times current volumes, serving North America, Latin America and Asia. This designation is an important element in strengthening traditional Island industries on the

world stage while attracting new manufacturing opportunities. VIATEC Members Flytographer and FreshWorks Studio were named in the top 50 of Canada’s Top New Growth Companies for 2018. The have been successful in providing innovative new ideas, products and services. Victoria’s SendtoNews has been ranked 4th out of 500 of Canada’s fastest growing sports companies by Macleans and Canada Business. This leading video and advertising platform showed increased revenues of 8,388 per cent over the past 5 years. SendtoNews cu rrently generates over 150 million monthly video views through the distribution of exclusive and semi-exclusive content from 75+ sports leagues, including top tier organizations such as the MLB, NBA, NHL, NFL, PGA TOUR, NCA A and Premier League Soccer. Other contenders were First Light Technologies, MD Charlton Company , StarFish Medical and Real Estate Webmasters of Nanaimo, Crombie REIT has applied to the City of Langford for a permit to build a 6,100 sq.ft daycare facility for up to 100 children on behalf of CEFA Early Learning for the Belmont Market Shopping Centre. Core Education & Fine Arts (CEFA), based in Vancouver, is an early learning program with

19 locations across BC. The full day junior kindergarten focuses on the whole child emphasizing academic, social, emotional and physical education. Belmont Market is anchored by a 52,000 square foot Thrifty Foods store. If approved, the school could open in 2019. NexGen Hearing in Oak Bay celebrated their grand opening on October 11th at 2215 Oak Bay Avenue. Sidney now allows short-term rentals such as VRBO and Air B&B after a public hearing on September 24th. There are several requirements that must be adhered to but the motion carried unanimously. Nigel Valley Development was recently approved unanimously by Saanich Council. The development will provide 796 units of social housing in 5 to 6 years of construction. BC Housing is leading the project on half of Broadmead Care Society, Island Community Health, Garth Homer Society and Greater Victoria Housing Society. Boxing BC hopes to get a new facility and ring on Bear Mountain which is currently home to Golf Canada’s centralized development program and the Canadian Mountain Biking team. According to Boxing BC team

27 head coach, Bob Pegues, it will cost about $12,000 to build the ring. The Farmlands Trust Society has been recognized as the Pollinator Advocate for Canada by the North American Pollinator Protection Campaign, based in San Francisco.

Mark Breslauer Mark Breslauer, formerly of Monk Office, is the new executive director of the United Way of Greater Victoria. He had also served as senior vice-president of marketing and operations for Princess Auto based in Winnipeg. Breslauer succeeds Patricia Jelinski, who is the new GM of BC Place Stadium. Oak Bay Fitness opened its doors to the public September 17th at 2040 Oak Bay Avenue. Their 10,000 square foot training SEE MOVERS & SHAKERS| PAGE 28

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OCTOBER 2018

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CONTINUED FROM PAGE 27

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L eona rd Cole, Urba n Core Ventures President, announced that their Cook Street Village development will switch from condo units to rental units thanks to a $21.1 million investment from the Rental Construction Financing initiative, a federal program. Of the 47 rental housing units, 21 will be affordable housing area and five accessible units. The 2018 CARE Awards winners were announced September 29th at the Fairmont Empress Hotel. The Lifetime Achievement Award was presented to John Sercombe of the Limona Group for his leadership in Build Green Construction and market affordability. Best Single Family Detached Custom Home under 2,500 sq. ft.- Scala Developments Ltd. – Lot 133; Best Single Family Detached Custom Home 2,500 – 3,500 sq. ft.- Christopher Developments Inc. – Beachside; Best Single Family Detached

Custom Home over 3,500 sq. ft. - Philco Construction & Ryan Hoyt Designs – Seashell; Best Single Family Detached Spec Home under 2,400 sq. ft. - Città Group – Monteith; Best Single Family Detached Spec Home 2,400 – 3,000 sq. ft. (tie) - Bowcey Construction Ltd. – Natures Park and Patriot Homes – San Juan; Best Single Family Detached Spec Home 3,001 – 3,500 sq. ft. - Pacific Concept Developments – Copperwood; Best Single Family Detached Spec Home over 3,500 sq. ft. - Draycor Construction Ltd. & Spaciz Design Studio – Tapered Distinction; Best Single Family Detached Home $1,000,000 – $1,250,000 GT Mann Contracting Ltd. and Spaciz Design Studio – Beach Drive; Best Single Family Detached Home $1,250,000 – $2,000,000 - GT Mann Contracting – Norfolk; Best Single Family Detached Home $2,000,000 – $3,000,000 - Abstract Developments and Zebra Group – Oakhaven; Best Single Family Detached Home over $3,000,000 Clarkston Construction – My Time; Best Subdivision - Scala Developments Ltd. – Hilltop Neighbourhood; Best Multi-Family / Townhouse Project (tie) - Everise

Developments – The One and Westhills Land Corp., Victoria Design Group Ltd. and Verity Construction – Westhills Small Footprint Homes; Best Accessory Building / Garden Suite / Micro-house - Christopher Developments Inc. – Beachside; Best Condominium Unit - Terry Johal Developments and South Shore Cabinetry – Harbourside; Best Outdoor Living Space under 1,000 sq. ft. - Draycor Construction Ltd. and Spaciz Design Studio – Talon’s Grip; Best Outdoor Living Space over 1,000 sq. ft. (tie) - Clarkston Construction – My Time and GT Mann Contracting Ltd. and Zebra Group – Waring; Best Landscape - Pacific Concept Developments – Copperwood; Best New Home Desig n under $1,000,000 - Christopher Developments Inc. – Beachside; Best New Home Design over $1,000,000 - KB Design – Crestview; Best Innovative Feature - Pacific Coast Land Inc. and Java Designs – HighPoint; Best Residential Renovation or Restoration under $600,000 - Goodison Construction Ltd. – Mid-Century Modern; Best Residential Renovation or Restoration over SEE MOVERS & SHAKERS| PAGE 29

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MOVERS AND SHAKERS

OCTOBER 2018

South Island Prosperity Project receives award from the International Economic Development Council

out h I sl a nd P rosp er ity P roject received a bronze Excellence in Economic Development Award at the I nternationa l Economic Development Cou nci l (IEDC) a n nua l conference on October 2 in Atlanta, Georgia. The IEDC is the largest a n d m o s t p re e m i n e n t economic development association in the world. South Island Prosperity Project (SIPP) won the award for their project Sma rt South Isla nd: Citizen-Inspired Transfor m at ion, i n t he c ategory of Regionalism and Cross-border Collaboration for its Smart City proposa l that has been announced as a finalist in Canada’s first Smart

City Challenge — along with a chance to win $10 million for its smart transportation and mobility project. SIPP created the Smart South Isla nd i n itiative as a way to rally the entire region, including 15 municipal and First Nations governments, three post-secondary institutions, along with dozens of businesses and hundreds of citizens, toward a unified regional vision that will bring to fruition its Vision 2040. “It’s a n honou r to be recognized by the IEDC for our efforts to bring together everyone in our region around common goa ls, especi a l ly for an organization that is just over two years old.

MOVERS AND SHAKERS CONTINUED FROM PAGE 28

$600,000 - Roads’End Contracting and Zebra Design & Interiors – Pacific Homestead; Best Traditional Kitchen under 200 sq. ft. - Seba Construction, Jenny Martin Design and Thomas Philips Woodworking – Grey Haven. Registered charity SALTS (Sail and Life Training Society) has achieved 30 years of teaching 1,700 young people how to sail during 5 to 10-day voyages with their two tall ships. The organization provides leadership development and life skills through sailing trips. They recently held a first ever reu n ion a nd welcomed 100 alumni and their families. Two Victoria companies have won opportunities to work with government for a 16-week residency to develop cutting-edge solutions. BC’s Startup in Resident’s Victoria (STIR) w in ners are Kinsol Research Inc. and Orpheus Key. Kinsol will join the Environmental Assessment Office and Orpheus will join Minisry of Jobs, Trade and Technology. Architect Devon Skinner, has joined Wensley Architecture Ltd.’s Victoria office. Devon will be responsible for coordinating projects and project teams through design development, construction documents and preparation, and construction period

Devin Skinner services. After 20 years, Sidney’s Star Cinema will close and reopen in 2020 as an anchor to Casman Properties’ 45-suite residential complex at Third Street and Sidney Avenue. Steve Nash has been inducted i nto Basketba l l Hall of Fame after 18 years in the NBA, 8 NBA all star titles and 2 consecutive NBA Most Valuable Player awards. Nash attended Mount Douglas Secondary School and St. Michael’s University School. Shell Canada has donated 50,000 square kilometers of maritime area off of Vancouver Island and coastal BC to create Scott Island marine National Wildlife Area. The federal government has allocated $3.2 million over 5 years to manage the area and support research. T’Souke First Nations will be opening a drivethrough Tim Hortons lined

Receiving international recognition not only te l l s u s we’re o n t h e right path to making our region smarter, it means other cities and regions will look to Greater Victo r i a a s a n e x a m p l e ,” says SI PP CEO, Emilie de Rosenroll. “T his year our judges rev iewe d som e e x t raord i n a r y projects t h at a d v a n c e d b o t h c o mmunities and businesses. We congratulate all the award winners. What we learn from each other helps us to grow and advance as a profession,” says Craig Richard, P resident a nd CEO, Ta mpa H i l l sb orou g h Economic Development Cor p orat ion a n d 2018 IEDC Board Chair. up to open late 2018 or early 2019 next to Edward Milne Secondary School. Also included in the in the project will be a Petro Canada gas station and convenience store with possible medical and dental offices in the future. Ontario based Partner REIT will also construct a Tim Hortons at Sooke’s Evergreen Shopping Centre. It will be part of a 3-unit, 6,400 square foot build. The additional space will occupy two units currently available for lease.

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Shoppers Drug Mart has received Health Canada’s approval to be a licensed medical marijuana producer, opening the door for the pharmacy to dispense medical cannabis to patients. Shoppers has signed supply deals with Aurora Cannabis, Aphria Inc, MedReleaf Corp and Tilray Inc; all licensed medical marijuana producers. Also recently announced was their partnership with Manulife Financial Corp to offer enhanced medical marijuana insurance coverage. Reliance Properties has currently withdrawn the Wharf Street development proposal but will resubmit the project after the municipal election. Construction for the new Sooke library will begin in 2019 and expected to complete in 2020. The 15,000 square foot circular, west coast themed structure is to be build across from the Sooke Family Resource Centre.

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OPINION

OCTOBER 2018 A division of Invest Northwest Publishing Ltd. 200-3060 Cedar Hill Road, Victoria V8T 3J5 Fax: 1.250.642.2870 Toll free: 1.866.758.2684 Website: www.businessexaminer.ca

PUBLISHER/EDITOR | Lise MacDonald SALES | Josh Higgins – josh@businessexaminer.ca, Alex@businessexaminer.ca John MacDonald - john@businessexaminer.ca WRITERS | Beth Hendry-Yim, Kristin Van Vloten, Val Lennox, Robert MacDonald

DEMOCRACY IS BEING THREATENED BY KRITOCRACY: THE RULE OF JUDGES

MARK MACDONLD

ot Withstanding. Ontario Premier Doug Ford’s threatened use of the rarely used Clause upset the proverbial apple cart for some, but to others, it was about time. One court ruled Ford’s decision to cut the number of city councilors from 47 to 25 for the upcoming civic election wouldn’t be allowed. Ford waived the Not Withstanding Clause, but before he had to actually use it, another court ruled the Premier was indeed within his power to make such a decision. So he never had to use it. But he could have. And he would have. It is just one word, but it is a very important one, which, if needed, ensures that democracy – the rule of the people – remains intact. In every day terms, Not Withstanding basically means “nevertheless”, as in: After considering

all relevant facts and information - including judges and the courts – the government is going to do this. Elected governments are designed to carry out the will of the people, as people vote in which individuals and parties they want to best represent their interests. Democracy, therefore, is the rule of the people. Kritocracy is the rule of the judges and courts, which can overrule the will of the people. The Not Withstanding Clause is there to provide balance between the two. To quote columnist Rex Murphy: “The NWC (Not Withstanding Clause) is an instrument of the Charter of Rights to protect against judicial overreach. There are times judges should say no to legislatures. There are other times legislatures should say no to judges. Seems fair. Very Canadian in fact.” While Canadians expect fairness from the courts, we must also acknowledge that judges are people, too, and therefore, well, people. Their opinions and rulings are expected to be well thought out, and measured, but do they always make the right decision? Is that possible? Add to this the uncomfortable knowledge of how judges becomes judges that must be allowed into our conversations.

The appointment of judges is part of the political process, plain and simple. The federal government of the day makes decisions on which judges will fill which federal court, including the Supreme Court. Provincial governments make the same choices for provincial court. We must ask ourselves: Would liberal-minded governments appoint conservative-minded judges, or vice-versa? How dare we ask? Isn’t it time we did, considering what appears to be an increase in “activist” judges whose decisions can seem to be their own interpretation of the law? In Canada, the Charter of Rights and Freedoms is a rather fluid vehicle left wide open for personal interpretation by judges at all levels, and since Canadian law is based on precedence “what did the last guy get?”, shifting sand can be the norm. Unless the appropriate elected government head invokes the Not Withstanding Clause to overrule the judges. That is the balance that ensures that, ultimately, the interests of people in general are kept at the highest value. Whether or not the Ontario court made the ruling after Ford waived the Not Withstanding flag to self-preserve its power and avoid further, widespread use of the

clause to overrule court decisions cannot be proven. But it did show the potential power our political leaders can wield to overturn decisions that undermine the wishes of the majority of the electorate, or what is in the best interests of the country. Prime Minister Justin Trudeau could have used the Not Withstanding Clause to overrule court rulings and drive the twinning of the Kinder Morgan Pipeline forward to completion. He chose not to. B .C .’s N DP P re m i e r J o h n Horgan’s stonewalling of the much-needed pipeline through the courts is a cost borne entirely by taxpayers, but one which, with the use of just one clause - Not Withstanding - could be stopped in its tracks. Polls show most people supported the pipeline expansion, which has not (and many believe will not) proceed as the federal and provincial governments use court decisions as a political shield. They can appease their supporter base by using taxpayer-funded legal bills to stop projects, and at the same time put their hands up and say “we want to, but can’t because of the courts”. How convenient. So, having said all that, and peering past the Not Withstanding Clause, what was Premier

Ford’s real action all about? Smaller government. Less politicians. Savings for beleaguered taxpayers. Governments are paid for by taxes, and Canada has quickly become uncompetitive tax-wise, particularly compared to our U.S. neighbours, which makes us vulnerable for a “brain drain” of higher skilled workers that have been targeted by the Canadian taxman. Governments at all levels should get out of business. Get out of the gas business (Petro Canada), get out of the insurance business (ICBC), and get out of the liquor distribution business (provincial liquor stores). And anything else that the private sector, has proven, time and time again, that it can do much better, and do so competitively. Governments would argue they need to be involved in these sectors, not just from a regulatory standpoint, but also for revenue that helps provide other social services. Nevertheless. Or should we say, Not Withstanding? Premier Ford’s use of the NWC to cut Toronto council almost in half, not only helped balance out the power of the courts, but drive this point home that our governments need to be smaller. And therefore, less expensive for taxpayers.

THERE’S NOTHING ‘AFFORDABLE’ ABOUT BC TAX INCREASES

THE FRASER INSTITUTE NIELS VELDHUIS AND MILAGROS PALACIOS

“M

aking your life more affordable” has been a dominant rhetorical theme of British Columbia’s government - so much so that its 2018 budget uses the word “affordable” 76 times. Finance Minister Carole James mentioned “affordable” 26 times in her latest budget speech. W h i le ma k i ng l i fe more

affordable is a terrific goal, the government of Premier John Horgan has substantially increased taxes on middle-class families. It’s hard to see what’s affordable about that. Before this government’s tax increases, the average BC family’s total tax bill (federal, provincial and local taxes) was $47,868 nearly 42 per cent of its income. This includes income, payroll, sales, property, carbon, health, fuel and alcohol taxes, to name but a few. Given the tremendous tax burden that BC families face, it’s no wonder James said her government’s elimination of Medical Services Plan (MSP) premiums will take “some pressure off people’s pocket books.” That would, of course, be nice. Unfortunately, it’s not the case. Since assuming power in July 2017, this government has enacted or announced several significant tax increases that more than offset its elimination of MSP premiums. The government raised taxes on

British Columbians earning more than $150,000 to a rate of 16.8 per cent from 14.7 per cent under the previous government. It also increased the general business income tax rate from 11 per cent to 12 per cent (while maintaining the previous government’s pledge to reduce the small business tax rate from 2.5 per cent to 2.0 per cent). And substantially increased the carbon tax from $30 per tonne when it took office to $50 per tonne by 2022. What’s more, it has completely abandoned a commitment to making the carbon tax revenue neutral. Then there’s the MSP premiums switch. The previous Liberal government said it would cut MSP premiums in half, a plan the new NDP government adopted and implemented on Jan. 1, 2018, while also planning to eliminate the remaining half on Jan. 1, 2020. To replace the forgone revenue, the government will levy a new Employer Health Tax (EHT) starting in January 2019. While the EHT will be levied

on employers, don’t be fooled - it will very quickly be paid by workers. A recent empirical study of Canada by economists based at HEC Montréal, the graduate business school of the Université de Montréal, found that “payroll taxes are passed almost entirely to workers in the form of lower wages.” All told, these tax increases will add an expected $1.9 billion to the tax burden of British Columbians once fully implemented. But what do these tax hikes mean for average families? As noted in a recent Fraser Institute study, the average BC family will pay $959 more in taxes, led mainly by a $498 increase in fuel and carbon taxes. And while the government has tried to protect lower-income families by increasing the Low Income Climate Action Tax Credit, families with household incomes ranging from $20,000 to $50,000 will, on average, still pay nearly $200 more in taxes. This calculation does not include several tax increases on residential

property (increased property transfer taxes, speculation tax and increased school tax), which total more than $500 million. There’s no question that these tax hikes will hit some middle-income families, including families who experience substantial appreciation in home values, or where property tax hikes result in higher rental prices for renters in an already-tight rental market. Higher carbon, personal income, payroll, business and residential property taxes will not only hit the wallets of BC families, it will also make the province less attractive for business investment and entrepreneurs. And it will make it more difficult to attract and retain top talent, with ripple effects throughout the economy. BC - less affordable for families and less attractive for business,’ is not exactly a slogan for success. Niels Veldhuis and Milagros Palacios are economists with the Fraser Institute.

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