Business Examiner Vancouver Island November 2017 by Business Examiner Media Group

NOVEMBER 2017

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NANAIMO Hartmann & Company spans two continents and three generations

Vancouver Island WWW.BUSINESSEXAMINER.CA

Mt Arrowsmith Brewery Drafts A Winner LADYSMITH

Local Parksville Brewery Wins Big at BC Beer Awards

Family run Old Town Bakery is a Ladysmith Landmark

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ward what an contributed on” IMO

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INDEX News Update

Cowichan Valley

West Coast

Nanaimo

Comox Valley

Campbell River

ARKSVILLE — At 2017’s BC Beer Awards, a Parksville-based brewery that opened its doors a mere si x months ago walked away with the top honou r. On October 21st, a sold out crowd in the Croatian Cultural Centre watched as Mount Arrowsmith Brewing Company collected multiple honours, including Brewery of the Year. In fact, by the end of the night, Mount Arrowsmith had won best American Blonde Ale, second place in saisons for their Sea Run Saison, and the Tap & Barrell presented Brewery of the Year award. For any brewery, it would have been a good night; for a

brewery as young as Mount Arrowsmith, it was a coup. When Mount Arrowsmith cofounder and Brewery Manager Matt Hill reflects on the honours his new company has already collected, he’s quick to give credit where it’s due. “Our head brewer David Woodward has been working in this industry for 15 years, and he’s been a part of a couple major success stories,” says Hill. “Ours is one of them.” Those success stories include being in on the ground floor of Tofino Brewing, and helping to make Victoria’s The Axe and SEE BEER AWARDS | PAGE 29

Mount Arrowsmith Brewing Company Brewery Manager Matt Hill handles the hops destined to become Arrowsmith beer

Construction Started On Vancouver Island Film Studios Permanent Facility To Be Set For Popular Chesapeake Shores TV Series

Who is Suing Whom 31 Movers and Shakers 32

BY MARK MACDONALD BUSINESS EXAMINER

OUR 14TH YEAR

Canadian Publications Mail Acct.: 40069240

ARKSVILLE – Lights, camera, action! Vancouver Island Film Studios officially announced on October 19 that construction is underway on six buildings at 925 Fairdowne Road that will give the island its first dedicated film production facility when it opens in 2018. It couldn’t be introduced at a more opportune time, as Chesapeake Shores, one of Hallmark’s

top-rated television series, has been filming on the Island for the past two seasons and is committed to working at the new studio for the upcoming season. Ron Chiovetti is the owner of Vancouver Island Film Studios, which will feature six separate buildings next to other businesses he’s involved with: Isle Golf Cars and Guy Garages. “For the past two years I have been providing services to the television series Chesapeake Shores,” says Vancouver Island Fi l m Stud ios developer Ron

Chiovetti. “The film studio is an exciting new project for my company. It’s not an area I imagined myself expanding into at this time, but you never know what fate has in store for you,” he notes. “The studio complements the two other businesses on my property, Guy Garages and Isle Golf Cars. Productions have been using both so I decided to marry them all and take advantage of the growth in the film and television sector.” The announcement thrilled Joa n M i l ler, R e g io n a l F i l m

Commissioner for INfilm (Vancouver Island North Film Comm ission), whose h a rd work promoting film production has resulted in a number of productions siting on the Island that have been spending significantly with local companies in terms of wages paid and products. “A l l the pieces a re com i ng together: A television series, a pilot crew training initiative, unique locations, film friendly communities, regional and SEE FILM STUDIOS | PAGE 11

NEWS UPDATE

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BBB Announces the 2017 Torch Award Winners Better Business Bureau (BBB) serving Vancouver Island announced the 2017 Torch Award Winners at the annual awards gala celebration hosted on Friday, November 3, 2017 at the Union Club of BC. “BBB would like to congratulate the following 13 businesses for their exemplary commitment to honest and ethical business practices and customer service excellence,” said Rosalind Scott, President & CEO of BBB serving Vancouver Island. “This year local businesses were nominated for a Torch Award by both their customers and other local businesses. The following companies and their employees should be proud of their accomplishments.” And the Winners are: Contractors – General - Excalibur Custom Homes Ltd. (Nanaimo); Customer Service - M&N Mattress Shop Ltd. (Parksville); Health & Wellness Comfort Keepers (Victoria); Renovations - X 2 Lewis Modern Home Renovations (Qualicum Beach); Technical Services - Mid Island Computer Enterprises (MICE) Ltd. (Nanoose Bay); Heating & Electrical - EM Electrical Contracting (Victoria); Home Improvement CBS Stoneworks (Victoria); Roofing Contractors - Soare Contracting Inc.

NOVEMBER 2017

(Victoria); Environment & Safety - Brighton Drain Services Ltd. (Sidney); Cleaning Services - Moore’s Cleaning & Maintenance Service (Comox); Movers - Provincial Moving & Storage Ltd. (Victoria); Professional Services - Pain Free Tax & Bookkeeping Service (Victoria) and Windows and Doors - Van Isle Windows Ltd. (Victoria)

VANCOUVER ISLAND Lack Of Inventory Driving Market The Vancouver Island Real Estate Board (VIREB) reports that single-family home sales in October 2017 rose by 16 per cent from one year ago but dipped 10 per cent from September. Last month, 460 properties sold on the Multiple Listing Service (MLS) System compared to 398 one year ago and 511 in September. When looking at these sales figures, however, it is important to note that 2016 was a banner year for real estate. Some market correction was expected in 2017, but sales activity in the VIREB area is still robust. Further, VIREB attributes most of the decline in sales numbers to ongoing inventory challenges. In fact, although the supply of single-family homes for sale has been steadily rising each month since VIREB hit a historic low of 859 in December 2016, inventory in October was

just 1,138, down two per cent from last year and eight per cent from September. The British Columbia Real Estate Association (BCREA) reports that the housing market in British Columbia (BC), particularly in the southern half of the province, continues to thrive due to strong economic fundamentals. BC’s GDP is currently tracking at four per cent and is expected to average 3.7 per cent for the year. Government policy decisions, including slightly higher interest rates and the new mortgage stress test, could affect the housing market in 2018, but it is too early to say in what way. These attempts to temper rising home prices – aimed mainly at overheated markets in Vancouver and Toronto – will likely be counterbalanced by demographic factors, such as baby boomers entering their retirement years, millennials purchasing their first homes, and interprovincial migration. Janice Stromar, 2017 VIREB President, states that sales are still brisk throughout the VIREB area. “Looking purely at statistics, it appears that the market is cooling, but the opposite is true,” says Stromar. “Lack of inventory is certainly tempering sales, but what is available sells faster and for more money.” Stromar adds that multiple offers are still occurring regularly, even on condominiums, townhouses, and mobile homes, which is unusual for the VIREB area. However, SEE NEWS UPDATE | PAGE 3

NEWS UPDATE

NOVEMBER 2017

NEWS UPDATE CONTINUED FROM PAGE 2

sellers still need to price their homes realistically. In October 2017, the benchmark price of a single-family home in the VIREB area rose to $463,800, up 17 per cent from one year ago. (Benchmark pricing tracks the value of a typical home in the reported area.) The benchmark price of an apartment last month rose to $272,300, up 28 per cent board-wide from the previous year, while the benchmark price of a townhouse hit $360,100, a 22 per cent increase from 2016. The October 2017 benchmark price of a single-family home in the Campbell River area was $366,800, an increase of 19 per cent over October 2016. In the Comox Valley, the benchmark price hit $466,200, up 20 per cent from last year. Duncan reported a benchmark price of $409,500, an increase of 14 per cent compared to October 2016. Nanaimo’s benchmark price broke the $500,000 mark, rising 14 per cent to hit $501,400. The Parksville-Qualicum area saw its benchmark price increase by 17 per cent to $524,900, while the price of a benchmark home in Port Alberni was $253,600, up 18 per cent from one year ago.

including 75 per cent increase year over year clicks to the Festival microsite, 78 per cent increase in online contest entries, 12 per cent + increase in calls to the Visitor Centre, $1M in earned media coverage and a 19 per centincrease in Municipal and Regional District Tax (MRDT, formerly known as the Additional Room Hotel Tax). Visitor numbers at the Vancouver Island Visitor Centre, located on the Comox Valley Parkway, continue to grow with true visitor numbers increasing by 14 per centand over $46k in tour and event online bookings occurring via its booking engine since the start of the year. In August alone the Centre saw over 5000 visitors, having welcomed over 170k visitors through its doors since opening in early 2012. Supporting regional businesses who are exporting continues to be a focus for CVEDS which has recently been renewed for an additional 6 month term as an Export Navigator Community. This is a partnership with the Ministry of International Trade, Small Business BC, and 5 other BC communities to support connecting participating businesses to key market information, export programs, financial services, and business development experts.

and Edmonton. By adding YVR to the mix, travellers now have more options for easy connections within the Province and to Hawaii.”

NANAIMO VIU Students Win Major National Award for Work on MBA Games The desire to win combined with the desire to change lives turned out to be a magic combination for four Vancouver Island University (VIU) MBA students, who recently won the Canadian Bureau for International Education(CBIE) Elizabeth Paterson Award for positive contributions to global

citizenship and internationalization. VIU MBA students Dominik Beckers of Germany, Lukas Zimmermann of Switzerland, Ufuoma Lira Muoboghare of Nigeria and Nneka Otogbolu, also of Nigeria, received the award for their work on and participation in the first-ever National MBA Games hosted on the West Coast. While Beckers, Zimmerman and Muoboghare were on the organizing committee for the national event, which brought 600 MBA candidates, professors and dignitaries from 19 Canadian universities to Nanaimo last January, Otogbolu led the winning team. The VIU-hosted Games set a fundraising record, collecting a $300,000 in donations to support the anti-violence Moose Hide campaign,

COMOX VALLEY COMOX VALLEY Comox Valley Sees Strong Economic Growth

WestJet Announces Comox Vancouver Service

After a busy tourist season, Comox Valley Economic Development & Tourism (CVEDS) has seen exciting trends and outputs that have resulted from efforts and projects focused on supporting small business, destination marketing and visitor services. The 2017 BC Shellfish and Seafood Festival, held in June, demonstrated unprecedented growth across all facets, establishing itself as western Canada’s largest seafood Festival. The Festival expanded from 45 events in 2016 to over 70 events & tours in 2017, boasting 45 BC and international chefs that participated. CVEDS secured more than $200k in leveraged dollars to support marketing and event development and saw notable increases across all key performance marketing indicators

WestJet has recently announced additional daily service from YQQ to Vancouver, effective December 14, 2017. “WestJet is looking forward to providing Nanaimo and Comox with improved connectivity into the broader WestJet network,” says Brian Znotins, WestJet Vice-President, Network Planning, Alliances and Corporate Development. The daily flight will be in addition to the existing multiple daily flights WestJet operates via Calgary and Edmonton. “It’s great to see WestJet recognize the opportunity to expand in our marketplace,” says Fred Bigelow, CEO at the Comox Valley Airport. “We’re well served with WestJet service through Calgary

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3 which is a grassroots movement of Aboriginal and non-Aboriginal men who stand against violence towards women and children. While the games are becoming a fond memory now, the award recognizing those monumental efforts remind the winners of what they accomplished and learned. VIU’s international MBA program is robust, drawing students from more than 40 countries around the world, annually.

LADYSMITH Organizations Collaborate on Development Strategy SEE NEWS UPDATE | PAGE 4

NEWS UPDATE

NOVEMBER 2017

NEWS UPDATE

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Five leading organizations with a vested interest in economic development in the Ladysmith area have received f u nd i ng f rom theÂ Island Coastal Economic TrustÂ (ICET) to create a single, comprehensive economic development strategy. The groups -Â Economic Development Cowichan, Town of Ladysmith, Ladysmith Downtown BIA, Ladysmith Chamber of CommerceÂ and theÂ Stzâ&#x20AC;&#x2122;uminus First NationsÂ have come together in a working partnership to create a Ladysmith Economic Development Strategy. â&#x20AC;&#x153;Our organizations have established working relationships and we have many common areas of interest,â&#x20AC;? says Ladysmith Chamber of Commerce PresidentÂ Tammy Leslie. â&#x20AC;&#x153;This project will bring us all together under one banner, creating a common economic development vision and action plan, which we will then all help to implement with effective resource allocation.â&#x20AC;? The project is receiving 50 per centof its funding from ICET, through the Strategic Planning stream of the Economic Development Readiness program. â&#x20AC;&#x153;The challenge that this

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project overcomes is not uncommon in communities around our region,â&#x20AC;? says ICET ChairÂ Phil Kent. â&#x20AC;&#x153;The Ladysmith region stakeholders have been collaborating for years, but this project will enable them to take those partnerships to the operational level, sharing resources and joint responsibility for implementation of the various pieces of the roadmap.â&#x20AC;?

NANAIMO VMAC Named Finalist In The BC Export Awardsâ&#x20AC;&#x2122; VMAC has been named a finalist in the BC Export Awardsâ&#x20AC;&#x2122; Manufactured Products category. The prestigious BC Export Awards are presented annually by the Government of British Columbia and the BC Division of Canadian Manufacturers and Exporters. The Manufactured Products category recognizes companies that have built innovative systems or value-added components, machinery, or equipment for industrial and commercial use. ÂŤWeâ&#x20AC;&#x2122;re proud to be nominated as a finalist for this award as it recognizes the efforts VMAC has made to expand our business globally,Âť says

Gord Duval, VMACâ&#x20AC;&#x2122;s VP of Marketing and Sales. The BC Export Awards strive to celebrate BCâ&#x20AC;&#x2122;s most successful and innovative exporters, and recognize the importance of exportation to the economic future of the province. VMAC manufactures air compressors and multi-power systems in a 33,000 square foot facility in Nanaimo BC, which recently grew to include an in-house foundry in 2016. The addition of the foundry is significant, as it allows VMAC to custom cast aluminum parts and brackets in small batches. Controlling each step in the manufacturing process ensures high quality products and a reduced time to market. ÂŤVMACâ&#x20AC;&#x2122;s reputation for quality and performance across its diverse product lines has captured the attention of global customers who require compact and powerful mobile air solutions,Âť says Duval. ÂŤInternational sales now make up 65 per cent of our business and we continue to see increased demand from the over 33 countries we currently export to.Âť VMAC is a finalist in the Manufactured Products Category. The 2017 winners will be announced November 24th at the BC Export Awards Luncheon in Vancouver.

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COWICHAN VALLEY

NOVEMBER 2017

5TH ANNUAL BUSINESS SHOWCASE

COWICHAN VALLEY SONJA NAGEL

ike many Chambers across the island, the Du nca n Cow icha n Chamber of Commerce celebrated Small Business Month with several events and programs to support small businesses in Cowichan. We wrapped up October with our 5th Annual Business Showcase and Conference on October 27. We kicked off the day with a Breakfast for Retailers. Guest speaker Bob Ianson, Heirloom Linens of Canada and inductee into Canada’s Retail Hall of Fame, delivered an insightful session – Retail in the Time of Amazon – discussing current and impending trends in the retail sector and the synergies between retail bricks and mortar locations and their

digital presence. The morning session Moments of Power: Designing World-Class Customer Experience was certainly a highlight during the conference. We were excited to have Dr. Mark Colgate, Associate Dean at the Peter B. Gustavson School of Business facilitate this session as he consults internationally on the topic of customer service. Val Litwin, CEO of the BC Chamber of Commerce, presented to a sold-out luncheon crowd. Val highlighted exciting changes at the BC Chamber including a new brand for the organization and an announcement of the 2017 Collective Perspective Survey. ■■■ Chamber President Julie Scurr pa rticipated i n a five-person panel at the VIEA Summit along with Economic Development Cowichan, Community Futures Cowichan, MNP and two Cowichan businesses: Taiji Brand Group and Libre Naturals. During the Spotlight on Cowichan session, panelists discussed changes in the Cowichan region and shared stories of Changing

Times, Changing Priorities and Changing Perceptions in the Cowichan region. By all accounts it was very well received! The Chamber welcomes Port Alberni Port Authority to present at our November 16 Luncheon. The Authority is working to develop a new container terminal to serve more international shipping traffic. If undertaken, the terminal will have tremendous economic benefits locally and nationally. ■■■ The Chamber welcomed a diverse group of members last month: Optimus Electric, McPherson Cabinetry, Duncan RC, OSI Outsource it Consulting Inc, PD Stover Inc, Coastal Offices, 2 Wheel Inn, Dominion Lending Centres Bayside Mortgage Solutions, Magna Transload Ltd, Dice Contracting Ltd and Victory Barber and Brand North.

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TOFINO JEN DART

e are hosting a number of Chamber events th is month, as we normally do at this time of year, both to bring our members together and to provide training and other important business related information â&#x20AC;&#x201C; in the off-season of course! T h a n k s to B C M i n i st r y of Labour staff for hosting an Occupational Health and Safety sem i na r i n both Tof i no a nd Uclu elet on Novem b er 15 t h . Bringing this training on new reg u l at ion s d i re c t ly to ou r members is invaluable. In October the newly opened To f i n o R e s o r t a n d M a r i n a co-spon sored ou r Members Lunch with the Coastal Community Credit Union. We were fortunate to enjoy Chef Paul Moranâ&#x20AC;&#x2122;s delicious fall fare in t h e 190 9 R e s t a u ra nt o v e rlooking Tofino harbour. Our

spea kers i ncluded va rious members of the CCCU team, as well as Ian Scott, the new executive director of the Tofino Housing Corporation. Thanks again to our sponsors. Tofino Mayor Josie Osborne joins the Chamber each month for a M ayorâ&#x20AC;&#x2122;s Brea k fa st. At these events, loca l busi ness owners (and the general public) have the opportunity to discuss issues of concern directly with the mayor. Last weekâ&#x20AC;&#x2122;s well-attended breakfast, held at Jamieâ&#x20AC;&#x2122;s Rainforest Inn, focused on the topic of housing. T he District of Tofino is currently engaged in a process to determine what type of attainable housing can and should be built on district owned land (with an aim to start construction in 2019) through the newly reformed Tofino Housing Corporation. Tofino is typical of a tourism destination that is heavily lacking in both stock o f r e n t a l a n d o t h e r h o u si ng, as wel l as i n a ffordable units. An upcoming Housing Forum (Nov. 17 th and 18 th) will also focus on this topic. T he Cha mber has been advocating for government-led action on the housing front for many years, and the board is grateful to see the activity now taking place at the municipal level.

The Chamber board is hopeful the new NDP government will also be focused on this issue that is so fundamental to both businesses and communities. Jingle into Christmas is Tofinoâ&#x20AC;&#x2122;s largest local shopping event and this year it is taking place Friday, December 1st. This is an evening â&#x20AC;&#x201C; and an entire weekend usually â&#x20AC;&#x201C; to make the most of buying local. In Tofino that means every thing from h a n d m a d e je we l r y to lo c a l chocolate. Most local stores will be open late on Friday running fantastic specials, some of wh ich conti nue th roughout the weekend. Visit Tourism Tofi noâ&#x20AC;&#x2122;s website (w w w. tourismtofino.com) for a list of participating businesses. A big welcome to the following new members of the Tofino-Long Beach Chamber of Commerce: Rip Curl Canada, The Factory Tofino, Browning Pass Place and Shoreline Body Co. Jen Dart is Executive Director of the Tofino-Long Beach Chamber of Commerce. She can be reached at 250.725.3153. www.tofinochamber. org

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STAY BALANCED IN A SOARING STOCK MARKET

Nominations sought for Vancouver Island Business Excellence Awards

Gala Event Organizers Searching For Nominations For Successful Companies To Nominate Ahead Of December 1 Deadline

ince the start of the year, the Dow Jones I n d u s t r i a l Av e rage has broken through 20,000, the S&P 500 has soared higher than ever and the S&P/TSX Composite I ndex has a lso reached an all-time high. That has many investors wondering where things might go from here and how to invest in a soaring market. There are many reasons why the market has continued to rise over the last several years including low interest rates making stocks more attractive than low-yielding bonds a nd compa n ies buy i ng back their own stock. More recently, the gains have been driven by improved company earnings growth, which is usually the best reason for market gains. Despite the strong gains this year, the market doesn’t show signs of slowing and is likely to continue to grow for an extended period, says Steve Rogers, Investment Strategist with Investors Group Investment Management. “Barring political risks, I

Stephen J. Struthers, DBA, CFP®, RRC®, CLU® Senior Financial Consultant, Struthers Wealth Management Investors Group Financial Services Inc. believe this uptrend will be around for two or more years at least,” he says. W h i l e e v e r y i n v e s tor likes rising markets, those who haven’t paid much attention to their portfolios could suddenly find themselves in far more stocks than they had originally wanted. Say you have 50 per cent of your money in stocks and 50 per cent in bonds. As equities rise, that asset mix will start to shift – you could end up having 70 per cent of your dollars in stock and

30 per cent in bonds. It’s a much better strategy to continually rebalance your asset mix than to jump into stocks just because the market is going up. If the market falls a nd you’re too heav i ly weighted to equities, you cou ld lose more money than you’d like. Many people are uneasy about making investment decisions on their own. That’s why it’s always a good idea to work with a professional advisor who can help you identify investment goals, develop and maintain a suitable asset mix, and select the right investments for your personal situation. Stephen J. Struthers, is a Senior Financial Consultant with Struthers Wealth Management at Investors Group Financial Services Inc. Struthers Wealth Management, helps professionals, businesses and families build wealth, save tax, and receive retirement income for life. Email: stephen.struthers@ Investorsgroup.com

ICTORIA – Organizers of the 18th Annual Vancouver Island Business Excellence Awards are looking forward to a large number of entries from award-worthy businesses this year as the December 1 nomination deadline is now around the corner on the calendar. “It’s been a good year for business on Vancouver Island, and we expect that to be reflected in the number and quality of the entries this year for the Gala, which will be held in Nanaimo on January 25,” notes Mark MacDonald of Business Examiner, which coordinates the event. “We write about businesses all the time and many of the success stories are well documented. But these awards seem to bring out new, exciting ventures that make our judges’ job a little tougher as they decide who wins each award. Black Press is a Platinum Sponsor of the BE Awards this year, and RBC Royal Bank and Grant Thornton have been the event’s Gold Sponsors. Cate go r i e s t h i s ye a r

include: Agriculture, Automotive, Construction/ Development, Entrepreneur, Forestry/Wood Products, Green, Health, Hospitality/ Tourism, Manufacturer, Ocean Products, Professional (legal, accounting, insurance), Real Estate, Retail, Small Business (under 50 employees), Technology, Trades and Business of the Year (over 50 employees). “Each year, it seems that the nominations are nearly evenly split between companies south of the Malahat, and those from north of the Malahat, and this year is no

different,” says MacDonald. “That’s not surprising, as the population of both areas are very close, but it also shows the strength of the economy on Vancouver Island is spread out. The nomination deadline is December 1 this year, and companies can self-nominate. There is no charge to participate. Nomination forms can be downloaded at www. businessexaminer.ca/events. For more information on the event contact MacDonald at 1-866-758-2684 ext. 120 or email: mark@businessexaminer.ca

LADYSMITH

NOVEMBER 2017

Family-Run Bakery Continues A Ladysmith Legacy Bakeries Have Existed At Old Town Bakeryâ&#x20AC;&#x2122;s Site For More Than Seven Decades

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A DYSM I T H â&#x20AC;&#x201C; A L a d y s m i t h l a n dmark that is as much a social gathering spot as it is the purveyor of quality hand-made baked goods the Old Town Bakery has become the place to be when you want the very best in tasty treats. Located at 510 1st Avenue on the townâ&#x20AC;&#x2122;s main street, this popular destination often sees line-ups of customers from across the region patrons who find that it is worth the wait for them to pick up their samplings of todayâ&#x20AC;&#x2122;s fresh baked best. â&#x20AC;&#x153;Thereâ&#x20AC;&#x2122;s been a bakery at this location for more than 70 years, so when we purchased it in 2002 it was a way of continuing that legacy,â&#x20AC;? ex pla i ned Rob Hutchins, one of the four owners of the Old Town Bakery. T h is one ti me Mayor,

Baker Geoff Cram is one of the four owners of the wholly family owned and operated Old Town Bakery current Town Councillor and full time High School Counselor is also one of the owners of the gluten-free bakery and restaurant the Wild Poppy Bistro, located just down the street at 541 1st Avenue which opened in 2013. The owners of these two distinctive eateries include Hutchins, his wife Susan McDonald and their

daughter and son-in-law Kate and Geoff Cram. Described as a â&#x20AC;&#x2DC;scratch bakeryâ&#x20AC;&#x2122; as nearly everything sold is made from scratch on-site, the Old To w n B a k e r y w a s e xpanded from its original footprint last year when an adjoining sales and coffee shop component were added. â&#x20AC;&#x153;For 70 years the

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Small Business Mat maker Gayle Robinson Patrons from across the Central Vancouver Island region make regular trips to the bakery for their treats variety of the product are probably two of the main reasons for the bakery’s success. People really do come f rom a fa r to buy everything from their cinnamon buns to their birthday or wedding cakes,” he said. “Kate and Geoff and our staff strive to produce a first class product on a consistent basis, so people are getting good value for their dollar I believe. We carried out the expansion because we were getting chronic line-ups out the door. As a result, our business has gone up 40 per cent in sales year-overyear since we expanded.” Despite their success, the family has no plans for

bakery just ran out of one side of the building, but we were fortunate in February 2016 to acquire a lease on the other side where we did our expansion,” Hutchins explained. “Following the acquisition we began our renovation of the coffee shop side, opening it in July, essentially doubling the historic size of the bakery, taking us from about 1,500 to 3,000 square feet.” A not insignificant local employer, the familyow ned a nd operated Bakery and Bistro have more than 30 employees between them, with the bulk centered at the Old Town Bakery. “The quality of the product and the

further expansion, or the opening of an additional operation elsewhere, as they find the running of the two bakeries keeps them busy enough. “We’re very grateful for the response from the public, f rom t he l a rger reg ion rea l ly to ou r busi ness. We’re also so fortunate to have such excellent employees, some have been with us a decade or more,” Hutchins said. As an example for just how busy the Old Town Bakery is, in a typical year the operation goes through more than 6,000 pounds of butter and more than 9,000 dozen eggs. “That’s cracking a lot of eggs,” he joked.

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NOVEMBER 2017

SKYTEC CONTRACTING CANADA: MORE THAN A ROOFING COMPANY Local Construction Firm Specializes In All Aspects Of A Buildingâ&#x20AC;&#x2122;s Envelope

ORT ALBERNI â&#x20AC;&#x201C; Roofing is only part of the story when youâ&#x20AC;&#x2122;re talking about Skytec Contracting Canada Ltd. â&#x20AC;&#x201C; just ask its owner Gord McIntyre. â&#x20AC;&#x153;Weâ&#x20AC;&#x2122;re more than the roof, our focus is on the entire building envelope,â&#x20AC;? he explained. â&#x20AC;&#x153;We certainly do roofing, but we also do siding, Cladding, soffiting, we have a gutter machine, a metal shop, we do custom flashing, if it has to do with the outside of a building, residential or commercial, then we can handle it. We do torch-on, we do metal, we do shingles, and we basically look after all of the aspects of roofing. When it comes to siding we do metal cladding, hardi panel, we do build-out systems, cement board â&#x20AC;&#x201C; weâ&#x20AC;&#x2122;re basically the complete exteriors guys.â&#x20AC;? While the family-owned and operated Skytec Contracting was formed in 2011, McIntyre has been in the commercial, residential construction industry for more than 15 years. Like many in the trades he comes by his interest in construction quite naturally â&#x20AC;&#x201C; as his father Cliff McIntyre has enjoyed a long and successful career applying architectural paneling in the Commercial industry coast to coast. With a staff count that can vary from 15 to the mid-twenties depending on the scale of the assignment, Skytec Contracting Canada has become the exterior specialist of choice for custom builders across Vancouver Island and beyond. In the past the company has worked on residential and commercial projects from one end of the Island to the other, including having handled jobs on the Lower Mainland and even as far afield at the Prairies. But the bulk of the companyâ&#x20AC;&#x2122;s workload takes place on the mid Island. â&#x20AC;&#x153;Iâ&#x20AC;&#x2122;ve been in the construction trade for a long time, working for

Dawn and Gord McIntyre are the owners of Skytec, a company recently nominated for a Business Excellence Award

This is an example of a metal roof project Skytec completed on the North end of Vancouver Island

â&#x20AC;&#x153;If it has to do with the outside of a building, residential or commercial, then we can handle it.â&#x20AC;? GORD MCINTYRE OWNER, SKYTEC CONTRACTING CANADA LTD.

other people for many years. But I always had a desire to work for myself, to open my own business. While often you hear of people getting their business passed onto them from their parents, we did it the hard way, starting from the ground up, no hand-me-downs here,â&#x20AC;? he joked. In addition to McIntyre this family business includes his wife Dawn McIntyre who looks after the office and he even has his father Cliff McIntyre currently on the payroll working on a project. With a portfolio of finished projects that include everything from renovations to high end new build residential homes, to multi-family residential developments to larger commercial centres Skytec Contracting has the

Working on renovation jobs, including the replacement of traditional shingle roofs, is part of the Skytec service experience and the skilled staff to tackle jobs of any scope or scale. â&#x20AC;&#x153;I was working away on commercial builds, universities and hockey rinks and projects like that for another company but I wanted to work a little closer to home so I started Skytec. Like with any business we started out small, one or two jobs here and there with a handful of guys to a point where last winter we had 22 working for us. So weâ&#x20AC;&#x2122;ve had some good growth in the past few years,â&#x20AC;? McIntyre said. As a construction specialty service, roofing and exteriors requires a definite focus on safety, something that McIntyre has

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emphasized from the very first. All of his crews pass approved safety courses at Skytecâ&#x20AC;&#x2122;s expense and adhere to strict safety protocols when on a worksite. He knows that some less scrupulous or transient roofing firms can taint the image of his craft in the marketplace, something he never wants his firm or his team to do. â&#x20AC;&#x153;Itâ&#x20AC;&#x2122;s one of those things where you can spend a lifetime building a reputation and 10 minutes to screw it up. There are some people who play fast and loose, and that impacts the entire industry. My customers know that my people will work safely, the job will be done right and weâ&#x20AC;&#x2122;ll stand behind

everything we do. Thatâ&#x20AC;&#x2122;s why we have so much repeat and referral business,â&#x20AC;? he said. â&#x20AC;&#x153;Iâ&#x20AC;&#x2122;ve even had clients who need some work done, but say theyâ&#x20AC;&#x2122;re willing to wait until weâ&#x20AC;&#x2122;re available to do it just so we can work on their project. That sort of confidence is very satisfying.â&#x20AC;? W h i le Sk y tec Contracti ng Canadaâ&#x20AC;&#x2122;s workload is currently divided about 50/50 between commercial and residential assignments, McIntyre envisions a time when his expanding firm could add an additional regional office, or even break off into separate divisions to accommodate the different needs of these two distinctly different construction markets. But those are decisions for another time as the firmâ&#x20AC;&#x2122;s present focus is on serving its current and growing client list. â&#x20AC;&#x153;Weâ&#x20AC;&#x2122;re never going to stop doing residential projects but increasing our commercial output is definitely a goal for us. Itâ&#x20AC;&#x2122;s important for us to have a good commercial business running and thatâ&#x20AC;&#x2122;s probably a direction the company will be taking in the future,â&#x20AC;? he said. www.skyteccontracting.ca

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OFF THE COVER

NOVEMBER 2017

Permanent Facility To Be Set For Popular Chesapeake Shores TV Series FILM STUDIOS CONTINUED FROM PAGE 1

distant tax incentives and now a purpose built film studio,” Miller states. Mid/north Vancouver Island has been attracting commercials, documentaries and small and large films for years, including movies like Godzilla, War For T he Planet Of T he Apes and Superman. “They come for a specific look that they can’t find in the lower mainland but usually scurry back to Vancouver as fast as they can due to the high cost of accommodation and per diem for the crew,” says Miller. “The first question they ask relates to locations’, but the very next is always ‘Do you have a local crew base and infrastructure?’ Soon there will be.” Miller notes that Chesapeake Shores was the first television series to bring its entire production schedule to the Island. “We are very grateful to Matt Drake and Dan Paulson, the Producers,” says Miller. “We are two seasons in, and if ratings tell us anything, this show has more seasons to come.” Drake told the crowd gathered for the announcement that Chesapeake Shores spent $2.6 Million in payroll on the Island this year, over 50 per cent of which was on local employees. Vendors booked 10,000 room nights in accommodation, spending $642,000 in building rentals and fees, and $500,000 in staff per diems. Last year’s total spend was $2.3 Million, and this year it will be $5.5 Million. “We are really, really excited about Vancouver Island Film Studios and the potential it has for us,” Drake says. The future also looks bright for other film-related companies based on the island. Campbell River-based Earworm Sound recently took home a coveted Best Sound Leo award for their work on Coyote Science. Carrow Kaese Casting of Nanaimo is providing

Joan Miller is Regional Film Commissioner for INfilm

“They come for a specific look that they can’t find in the lower mainland but usually scurry back to Vancouver as fast as they can due to the high cost of accommodation and per diem for the crew.” JOAN MILLER REGIONAL FILM COMMISSIONER FOR INFILM

hundreds of jobs for local background extras, Spotlight Studio is training talent and Extreme Eatz in Qualicum Beach invested in a catering truck to work on productions. “Vancouver Island Film Studios is the icing on the cake”, says Miller, “it is not a case of build it and they will come. The industry must have taken root to support a facility of this type and we have strong roots.” www.filmstudios.ca

Mike Harris, left, and Ron Chiovetti with layout of Vancouver Island Film Studios in Parksville

NANAIMO

NOVEMBER 2017

NEW OWNER TAKES HELM FOR NANAIMO CLIPPERS 49th Parallel, Auto Check Automotive Celebrate Company Anniversaries

NANAIMO MARK MACDONALD

es Mussio is the new owner of the B.C. Hockey Leagueâ&#x20AC;&#x2122;s Nanaimo Clippers, having purchased the club from Ken Wagner. Mussioâ&#x20AC;&#x2122;s law firm, Mussio Goodman, has offices in Vancouver, Surrey, Kelowna, Vernon, and has plans to open a new office in Nanaimo. Mussio announces that Darren Naylor will head hockey operations for the shipmen. Naylor, the 2016-17 Pacific Junior Hockey League Coach of the Year while with the Delta Ice Hawks, won the RBC Royal Bank Cup, the national Junior A Championship, as a player with the Vernon Lakers, and he also played for the Western Hockey Leagueâ&#x20AC;&#x2122;s Victoria Cougars and for several seniors in minor professional leagues. *** Congratulations to Peter Richmond and his team at 49th Parallel Grocery on celebrating their 40th anniversary in business

this year. Peter took the helm of the family firm from parents Wayne and Harmina Richmond, who purchased 49th in 1977. They now have four grocery stores: in Cedar, Ladysmith, Chemainus and Duncan, as well as several other businesses, including Blooms Flower Shop, 49th Garden Shop, 49th Parallel Printers and the 49th CafĂŠ in Ladysmith, and the 49th Bargain Bin & Dollar Store in Cedar. *** Drs. Glen and Jessica Reed of Reed Family Wellness at 3150 North Island Highway have added the patients from chiropractor Dr. Bob Gagnon. *** Lilyâ&#x20AC;&#x2122;s CafĂŠ has opened in Nanaimo North Town Centre. *** Congratulations to Karen and Ron Hovestad upon celebrating their 20th year in business at Auto Check Automotive Ltd. at 605 Bowen Road. They did an award winning, amazing transformation of their location several years ago, and earned a Vancouver Island Real Estate Board Commercial Building Award for their efforts. *** Studio AE Interior Design has opened an office next to the RW (Bob) Wall Ltd. construction business headquarters on Hammond Bay Road.

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Speaking of the Wall company, Robert and Donna Hais recently took over ownership of the Beaufort Centre on Boundary Road, adjacent to Nanaimo Regional General Hospital. At the back of Beaufort, the firm has cleared property to prepare for a multi-floor medical office building, along with a parkade. RW (Bob) Wall Ltd. is also putting up the new building at Nanaimo Christian School, and will be project manager for the expansion and renovation of Samaritan House for Island Crisis Care Society. *** Michelle Culhane is pleased to note that LogoWest, a locally owned and operated promotional products company, recently moved to their new office at 2-300 Terminal Avenue. *** Naturally Healthy Clinic is holding a Grand Opening of its natural health clinic at 210 Milton Street on November 26. *** Tony Harris was one of four new board members announced for the Nanaimo District Hospital Foundation. Tonyâ&#x20AC;&#x2122;s appointment carries on a family legacy, as his father, Tom Harris, who passed away last summer, was a big NDHF supporter and booster. Other new members are Michael Smith, Greg Phillips and Ryan Wenner. *** A new Chief Executive Officer has been announced at Tourism Vancouver Island to replace David Petryk, who leaves the position December 1. Taking his place will be Anthony Everett, most recently from Prince George, and he starts January 3. *** Steve Arnett has retired from Nanaimo Youth Services Association, and taking his place leading the organization is Karne Velthuys. Steve is a long-time councilor for the Town of Ladysmith. *** MHR Cabinetry has opened its doors at 101-1608 Northfield Road. A 19-bed personal health care facility is being planned for a corner lot at 285 Rosehill Street next to the Island Highway. The location is in the midst of an area that includes White Spot restaurant, Pioneer Fireplaces and the Ramada Hotel. *** Congratulations to VMAC, the southend Nanaimo manufacturer, for being named a finalist in the BC Export Awards Manufactured Products category. The awards are presented annually by the provincial government and B.C. Division of Canadian

Manfacturers and Exporters. VMAC mobile air compressors and multipower systems are sold throughout North America, New Zealand, Australia, the Middle East, United Kingdom and Europe. *** The MacIsaac & Company law firm is moving their office to 102-5070 Uplands Drive. *** Black Bird Academy, which offers preschool learning, is opening at Unit G, 1713 Bowen Road. Black Bird also has a location in Vancouver. *** Island West Coast Developments is making improvements to the National Car & Truck Sales building at 1602 Northfield Road. *** The final demolition work of the former Acme Restaurant building at the corner of the Island Highway and Victoria Crescent downtown is being completed. That building and the adjoining structure were destroyed in a massive fire. *** Changes are being made in the Terminal Park shopping centre. Nesvog Meats & Sausage Co. Ltd. is expanding into the former Seadrift Fish location, with Seadrift moving down a few doors to the former location of the Granary restaurant. *** There will be a new restaurant at the Palms Marina on Stewart Avenue. Mitch Forrest is the owner of what will be called Beach Fires Pacific Grill, which will also include open-grill cooking on an outdoor, roof top kitchen and bar. *** Vancouver Island Appraisals has moved to 110-99 Chapel Street from Skinner Street. *** Stuart Wood of Wood & Company has moved to join Michael L. Warsh Law Corporation at #201-335 Wesley Street. *** A new look is coming to the strip mall next to Rutherford Road and the Island Highway, as Haz Beans Coffee will be expanding, with Pattieâ&#x20AC;&#x2122;s Party Palace downsizing, and a Papa Johnâ&#x20AC;&#x2122;s Pizza moving in next to Pattieâ&#x20AC;&#x2122;s. Also joining the areas is Performance Driven Fitness. Mark MacDonald writes about business in Nanaimo. Tell him your news by emailing him at mark@businessexaminer.ca

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NOVEMBER 2017

ESC OFFERS DEDICATED SERVICE

ANAIMO – “What I think makes ESC great? The commitment to customer service, I have been dealing with some clients for well over 10 years,” said Alan Ross, an ESC Red Seal DDC Technician. Despite having access to some of the most sophisticated and innovative building automation systems on the market, the success experienced by industry leading building automation and energy management company ESC Automation comes down to one thing – it’s dedicated and certified professional team. Another ESC Red Seal DDC Technician, James Black, is in full agreement. “I enjoy working with this company as the job site variety and the customer base is always growing. ESC Automation provides ongoing training as the Delta products are technically advancing and the process controls are always changing.” “Having access to the very best automation technology is one thing, but the real focus for our Vancouver Island clients is all about service and professionalism. Our people and their dedication to doing the job right every time has been the core of the company’s success from the very beginning,” explained Gord Brown, ESC’s Operations Manager for northern Vancouver Island. “Our key business is the install and maintenance of countless HVAC (Heating, Ventilation and Air Conditioning) and DCC (Direct Digital Control) systems, both new builds and upgrading work. Many buildings are approaching that 30 year mark, their systems are aging and in need of upgrading, that’s where our technicians

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John Slater, Red Seal Refrigeration & HVAC Technician really come into their own, using ESC systems or servicing existing systems from other markets, to make older buildings more efficient and economical,” Brown explained. For Brown the future for his field and his firm in particular is bright. “Our clients may know us as the ‘DDC Company’ but, with HVAC installations on many institutional, office buildings, medical facilities, schools, and municipal and transportation companies, they know that we supply, install and service HVAC systems. “25 years and over 600 projects from Mill Bay to Port Hardy, We’re more than the little DDC Company,” We’re an HVAC Company, he said. www.escautomation.com

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NOVEMBER 2017

HARTMANN & COMPANY: BUSINESS BUILT ON QUALITY & INTEGRITY Family-Owned Custom Furniture & Design Store Spans Three Generations

ANAIMO – An iconic Nanaimo business, a wholly family-owned enterprise spanning three generations and two continents, Hartmann & Company was built on a foundation that prizes value, quality, integrity, relationships and extraordinary service. In a world where ‘good enough’ is the accepted norm, this multi-generational furniture retailer, antique restoration firm and interior design centre has built its reputation on the simple premise that good enough never is. “This is our 50th year in business, not in Nanaimo, but since we first opened for business. But throughout those 50 years I think the bulk of what we do has always been being involved with people’s interiors, from furnishings to design,” explained company coowner Michael Hartmann. Founded in Calgary, Alberta in 1967 by Terry and Lina (Willie) Hartmann, Dutch émigrés who moved to Canada in 1957, Hartmann & Company has developed a solid reputation for delivering the very best in home furnishings, antiques and antique restorations and for providing custom design services for both home and office. “My parents started what was then known as Hartmann House, after my Dad gave up what was a very lucrative construction and engineering job to be more philanthropic. Giving back was very important to him,” Hartmann explained. Having a desire to move to Canada, and being a natural entrepreneur, the elder Hartmann soon recognized that there was a ready market for European antiques in his new homeland. “Historically antiques and the trading, the buying and selling of goods, ultimately appealed to him more than being in corporate life,” he explained. When Terry Hartmann moved to Calgary he had initially been

Michael Hartmann is one of the firm’s co-owners and son of the company’s founders Terry and Lina Hartmann involved working as a developer establishing a number of housing subdivisions in the area. This vocation occupied him throughout the 1950s and into the 1960s, but the appeal of antiques eventually became too much and what began as a home-based interest in time evolved into the Hartmann & Company that exists today. “They always had a love of antiques so the company began in a small way through the trading of auction antiques out of their home in Calgary. This was a personal interest for them that helped to generate some side income while he was still working as a developer. It began as a sideline but soon it became obvious to them that they wanted to do this full time,” Hartmann recalled. The present store in Nanaimo is the end result of a number of different evolutions spanning decades – starting with the company’s founders purchasing a Calgary antique store called The Trapper’s Cabin, a successful venture located in the city’s downtown core. This initial business was known throughout the city for its eclectic mix of items, from Canadiana to collectables including second hand goods. “It was certainly an interesting mix, the sort of things you’d expect to see today in a thrift store, second hand store or quasi-antique store,” Hartmann said. “My parents took that initial thrift store outlet and soon added

a much deeper antique component to the product line through the importation of antiques from Europe. That decision was really the start of today’s company. Even then it was about quality, about service. The company’s goal from the start was to meet and exceed expectations for quality, service, products, and expertise.” The family’s Calgary business, now rebranded Hartmann House, grew quickly both in product lines and in reputation by dramatically adding to its antiques inventory. “Within 10 years of being a Landed Emigrant they had their own business, with that particular business getting pretty aggressive through the importation of antiques – initially from Scotland but later from all across England,” he said. Hartmann House’s initial focus was on mechanical and collectable antiques such as grandfather clocks, gramophones and other rare technologies from another era. At one point the store had more than 350 antique clocks on display, all working and all at once, making for a very distinctive experience for the firm’s clients. The dramatic growth of the company saw the opening of a second Calgary location, a warehouse needed to process the sheer amount of material the enterprise was routinely importing. “That’s where every 21 days we’d receive a jumbo container from England, typically filled with late Victorian and Edwardian antiques. The volume was so high we’d actually not only receive a new container each month we’d also stage a monthly auction just to handle the overflow. This was done with another family, the Haynes family out of Red Deer, who operated an auction house in that city,” Hartmann said. Serving the entire Alberta market, the Hartmann House sold products all across the province. The 1960s, 1970s and into the 1980s were especially good years for the firm as there was a voracious appetite for antique furniture and goods – thanks no doubt to the oil boom that was energizing the provincial economy of the day. In its earlier incarnations, while

A family owned business - its principals include Michael Hartmann (seated), Lillie Hartmann-Grant and Nick Hartmann the clean-up and touch-up of antique items were regularly carried out, the company didn’t really perform antique restorations, which is a service it is widely known for today. That element was gradually added as the firm grew and evolved. “The restoration focus didn’t really come into its own until I graduated from high school. I always loved woodworking, I was a woodworking protégé among my teachers and in 1977 I completed an apprenticeship with some colleagues of my Dad’s who were in the antique business. The whole craft interested me. There’s an instant gratification in seeing a shabby piece come in and seeing it transformed into a beautiful, marketable item,” Hartmann said. Despite the growth and successes of the company’s early years in Alberta, the firm’s founders had grown up near the ocean and in their hearts they had a yearning for a coastal lifestyle. That desire for ocean vistas was the catalyst that eventually saw the firm move not once but twice, before settling at its present Nanaimo location. “The water was certainly something that was dear to my parent’s heart. We were extremely successful in Alberta and I think that we left at the highest peak of our market, which was early in 1981. Calgary was the place to be, things couldn’t be better,” he recalled.

Regardless of their Alberta success, the elder Hartmann’s began to look around for property near the ocean, purchasing a small vacation home in Nanaimo. This move would turn out to be the first step in a process that would eventually see the company relocate to the west coast. By 1975 the family had purchased a farm in Okotoks just south of Calgary and had moved their business to a vintage building (a former general store) in the hamlet. “At the time my Dad was purchasing a lot of Canadiana items from Randy and Ernie Streit of Streit Brothers Trading Ltd. in Whippletree Junction near Duncan, so we were already starting to develop some definite Vancouver Island connections. Dad simply got hooked on the Island, he could write off the trips as it was for business and there was profit in it. There was adventure, there was fun, so the Island was becoming increasingly appealing,” he said. Another element that was becoming increasingly important for the company at the time was its restoration and woodworking services, with Michael Hartmann going to Vancouver to help hone his craft with RHV Tee & Son, the company who were Hartmann’s main supplier out of England, and major player in the Canadian antiques restoration business. Hartmann House added its own

Solving Vancouver Island’s

Comfort Needs Since 1981 We would like to thank all of our customers for 50 years of business and we look forward to working with you in the future.

Congratulations on 50 years to the team at Hartmann & Company

Huge congratulations on your 50th year Milestone! That really is a wonderful achievement.

Its been a pleasure working along side you. Here's to another 50!

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NOVEMBER 2017

The upstairs showroom at the 14,000 square foot store is the ideal way to appreciate the products the company offers workshop once Michael’s apprenticeship was complete. “I was out of high school, I had finished my apprenticeship and I was off. That’s how it all really got started for me,” he said. The family business continued to grow with Michael’s sisters Ceci Phillips and Lillie, (now Lillie Hartmann-Grant) joining the business as a co-partner. Ceci worked with the family in Nanaimo until 1993. “Today’s Hartmann & Company is very much a family business. It’s presently coowned by me and my sister Lillie with my wife Jewels Hartmann. Our son Nickolas Hartmann has come to work with us now, so he’s the third generation of the family to be in this business, and the fourth generation to be in the craft. I actually had a grandfather who was an upholsterer in Holland in the 1930s, so there really is something genetic about the work we do,” Hartmann said. The final move to Nanaimo occurred in 1981, after local civic restrictions prevented the firm from further expansion at its Okotoks, Alberta location. “The local municipal government was basically against growth and actively stifling the entrepreneurial spirit. So as we already had a vacation home in Nanaimo my mother posed the question by asking – ‘Could we actually live in Nanaimo? Could we move out there?’ My Dad thought about it, the wheels turning in his head and he said simply: sure,” Hartmann stated.

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CongratulaƟons on 50 years!

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What that ‘sure’ set into motion was a family with three children, two with significant others, all making an exodus out of Okotoks, coming to the Island with all of its inventory, to five properties that had been hastily purchased in the same week. Two of the properties were store and residential combinations, one in Ladysmith with the rest scattered around Nanaimo. Within four months five North American Van Lines moving vans filled to the brim arrived. The Hartmann family had relocated again – this time to Vancouver Island. It was a true family exodus! “We were basically at the highest point in our career, but what we didn’t realize was that the worst economic crash since the Great Depression was only two months away! The economic downturn of 2008 was child’s play, a horse hockey joke compared to the crash of 1981,” he said. “It was a huge gamble for my Dad. He had purchased all these properties but we had no sales. The selling of our home in Okotoks allowed us to get established, if not for that we would have been hooped and there would be no Hartmann & Company like it is today. We moved out completely in June 1981, and by July we had to deal with the worst economic disaster Canada had known in decades.” Despite the unanticipated challenges, the company’s west coast move ultimately proved a wise business decision. From a literal

zero starting point, the firm’s sales began to grow, increasing month by month as it established itself in its new home. But it’s a story that could have been one of failure as easily as it became one of triumph. The Dutch are a people noted for their determination and stick-toitiveness, traits that allowed the pooled resources and dedicated work ethic of the Hartmann family to weather a very rocky introduction to Vancouver Island business. “What got us through was belief and family - here were all these young adults basically working for room and board and an allowance as there was virtually no income when we first got started. So once again we grew from a zero starting point. My parents grew from zero when they first arrived in Canada with $100 to their name in 1957, and then we had to do it all over again in 1981,” he said. “But unlike the first time around we had inventory, we had skills, experience and connections. All that remained was to develop a reputation in our new home, and that’s what has evolved over the years to bring the company to the point it is today.” Now rebranded Hartmann & Company, from its inception the firm has prided itself on creating value for its clients. Both in the intrinsic value of the items its sells and a value in the spaces it helps to energize – from corporate offices and commercial ventures, to private homes. The company refers to the process of adding value to

Congratulations to Hartmann & Company on celebrating 50 years of business. We’re proud to support you! P 250-758-5217 F 250-758-1444 2230 McCullough Road Nanaimo, BC V9S 4M8

a space as being transformative – using innate creativity to develop a space that enhances the lifestyle experience of its customers. “Certainly creativity is in my genes, my Dad’s genes were all about trading and buying – he was the horse trader. He could put his eye on something that was a bargain, something that had room for profit. He could see the value added potential, see where some improvement could be made and then market it to the highest bidder. That business model really hasn’t changed much today,” Hartmann said. “We’ll market raw wood into live-edge dining room tables. We’ll market newly procured Fjords brand high end Norwegian recliners, present them and turn that into a reputable retail product, while carrying out countless space improvement projects over the years, including kitchens and bathrooms.” Today Hartmann & Company is located in a distinctive 14,000 square foot building located at 241 Selby Street in the city’s Old City Quarter, a building it moved into in 1990. In keeping with the firm’s links to antiques and history the commercial structure dates to 1909 where the company’s dozen or so workers, from woodworkers and upholsterers to sales personnel, work with new and countless returning clients while offering and producing products of unmatched quality and value. Hartmann & Company today

offers its clients a vast range of products and services that include custom sofas and living room furniture, custom kitchens, bathrooms and cabinetry, dining rooms, bedrooms and offices, window treatments, Antique furniture pieces and a huge custom refinishing and upholstery division. While the antique restoration market represents only a small portion of the company’s workload, it continues to be a vital part of its production, a link in its corporate lineage dating back more than five decades. “Now I’d have to say that we’ve gone through all this and have become a true Nanaimo business, we’ve become a destination again just as we had been in Alberta. We have a reputation, we have trade, we have a large shop area so we’re now into manufacturing,” he said. “The machinery that I bought in 1977 was used to make parts and pieces. Those parts and pieces grew to us making complete items such as a hutch for a buffet, or an extra leaf for a table. So then from making a hutch for a buffet, now we can make the entire buffet from scratch, then a whole dining room suite and on and on. Our capabilities have grown and evolved as the company has, which is probably how we’ll continue to grow in the future.” Founded on a determined effort, a dedication to quality and a devotion to delivering value in every transaction, Hartmann & Company is more than a furniture, antique and interior design seller – it’s an evolving part of the regional business community. “If I were to visualize what our company is I’d have to say that it looks like a wagon wheel, with each spoke representing one element of our business model, such as integrity, the family, longevity, quality, durability. But the hub of everything has to be relationship, that’s the core of everything we do and the heart of everything that we’ve built,” he explained. “Regardless of where the relationship begins, whether online, by phone or by walking in the store, that relationship is solidified face to face. The relationship for us is key, it always has been.” www.hartmannandcompany. com

NOVEMBER 2017

KINETIC CONSTRUCTION IS GETTING LEAN Focusing on a Culture of Continuous Improvement

ICTORIA - Even with its current success, Kinetic Construction, which has offices in Victoria, Vancouver, and Courtenay, is aiming higher by implementing Lean methodology in order to streamline the company to become more efficient, productive and cohesive. Lean for Construction, developed in 1997, was a response to address inefficiency and waste in an industry where over 30 per cent of all projects end up over budget, past scheduled completion and often in litigation. Some experts say the number is higher, whereas in manufacturing, where Lean got its start, efficiency has more than doubled since 1960, while construction is less efficient today than it was in the early 60’s. “That’s not what I would call a fabulous endorsement of our industry,” suggests Tom Plumb, President and CEO. Kinetic Construction, a fully employee owned organization, started in 1984, and the award-winning company has built hundreds of institutional, commercial, civil, and multi-unit residential projects on Vancouver Island and the lower mainland. Kinetic currently has 135 employees that are involved in 38 projects through its 3 branches. Plumb, also the company’s majority shareholder, views the Lean path as the market differentiator for the future. “It’s a system of targeting and delivering value through constant improvement while eliminating waste in our processes,” he states. “Waste, in all its forms, is the largest component of any process and it applies to every aspect or a business from office to site. “Lean is primarily a culture of continuous improvement, collaborative problem solving, and the application of management tools designed to deliver better experiences and outcomes” Plumb adds. “The great thing about the construction industry is we are so very inefficient. which means there are many opportunities to improve.” Plumb discovered the concept a couple of years ago at the Lean Construction Institute of Canada’s

Tom Plumb, CEO

BC building firm

Since 1984 Kinetic has successfully completed hundreds of construction projects, employing a variety of project delivery methods

implementing Lean methodology to streamline operations inaugural convention held in Calgary and has been a believer ever since. Kinetic has begun its Lean journey through education and will soon have their first employee Black Belt through the Lean Sensei program. “Once rolled out, we are targeting a ‘tip-over point’ in 12-18 months where the majority of your people get the concept and practice it every day,” Plumb adds. ”The focus is a culture of continuous improvement. I believe if you achieve that culture, your other successes required to sustain your business will follow and the industry overall will benefit greatly.” Due to his enthusiasm about the program, Plumb has been dubbed ‘The Lean Evangelist’. “It will take more than just us doing this to hit the highest level of success,” Plumb states. “We need other stakeholders, owners, consultants, sub-trades, suppliers to get on board.” “I’ve found there is one thing that truly binds us all together in a common cause and it’s misery. People are truly tired of the un-collaborative, siloed, wasteful ways the industry has been for so long and are eager to discover a better way. We are being thought of as ‘early adopters’ of this idea in our industry in Canada. I consider ourselves more ‘first responders’.”

Mark Liudzius (left) is Kinetic’s Victoria Branch Manager, while Chris Chalecki (right) serves as Kinetic’s Operations Manager PHOTO CREDIT DIRK HEYDEMANN

Plu mb a lso sees that more owners, especially public sector, are looking at better ways to deliver their projects including IPD (Integrated Project Delivery) and TVD (Target Value Design). These are models where the entire construction team is created early in the process to collaboratively design, plan, cost, and deliver the project with the trifecta of Cost/Quality/ and Time. “The long standing saying, or

‘joke’, if you will, in our industry has been: There is Cost, Quality, and Schedule, which two do you want?”, Plumb states, adding that Lean strives to deliver all three. “The traditional D/B/B (Design/ Bid/Build) project delivery model is responsible for much of the chronic pain our industry suffers from where it’s often thought, and sometimes mandated, that low price delivers best value,” Plumb says. “This has proven not the case

in many circumstances. Cost is a much better target than price.” “In a short period of time, codes will demand innovation so the focus will need to change not just from what we build but how we build,” he adds. “I believe we are in a period of disruptive change and those that figure out how to work as a team, be efficient, and deliver value, will be the ones who survive the best.” www.kineticconstruction.com

We use our leadership position, passion for innovation and collaboration to help build a strong industry. $POTUSVDUJPO .BOBHFS Ŕ (FOFSBM $POUSBDUPS Ŕ %FTJHO #VJMEFS Victoria | Richmond | Courtenay Toll Free: (877) 205-8473 | www.kineticconstruction.com

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NOVEMBER 2017

CONSTRUCTION Sponsored By

Provincial Construction Industry Working In High Gear Industry Leaders Concerned About Ongoing Shortages Of Skilled Workers BY DAVID HOLMES

f you’re working in the construction industry in British Columbia then no one has to tell you how busy things are. According to statistics released by BuildForce Canada (formerly known as the Construction Sector Council) British Columbia is among the provincial leaders in terms of construction industry employment, a trend that is envisioned as continuing until 2021 and beyond. The industry-led organization states in its ‘2017 National Summary’ that at present construction activity in Canada is expected to edge slightly higher throughout the year and into 2018. This is following a number of small declines recorded during the past two years. The industry organization also forecast that growth in the sector Canada wide will be uneven as many construction markets across the country continue to move in different directions, with British Columbia

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The British Columbia construction sector employs more than 225,000 workers in communities around the province being one of the nation’s bright spots. One of the catalysts for this heightened level of activity in the industry is the catalog of infrastructure projects announced by the recently elected provincial government, which according to the Honorable Bruce Ralston, the provincial Minister of Jobs,

Trade and Technology (and MLA for Surrey-Whalley), is only the beginning. “The provincial construction sector is doing well, in the election campaign we committed to a vigorous program of public infrastructure, many of those programs are underway and there will be more announced in the

months and years to come. So what that means is there will be a need for more workers,” he stated. While not restricted solely to the construction industry, the general trend of an aging workforce with fewer new people SEE CONSTRUCTION | PAGE 18

CONSTRUCTION

NOVEMBER 2017

One ongoing goal of industry is to encourage more young people to consider construction as a career choice

CONSTRUCTION CONTINUED FROM PAGE 17

entering the trades is having a noticeable effect on the industry. In essence there is more work today (and envisioned for the future) than there are people to carry it out. In the BuildForce Canada report it was stressed that sustaining the nation’s workforce capacity might present an escalating SEE CONSTRUCTION | PAGE 19

While the construction industry in general has slowed in some parts of Canada, the BC industry remains very active

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CONSTRUCTION

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19 “There is a challenge in a very hot construction market, like in Victoria, to simply find enough people.” BRUCE RALSTON PROVINCIAL MINISTER, MINISTRY OF JOBS, TRADE AND TECHNOLOGY

Bruce Ralston is the provincial Minister of Jobs, Trade and Technology and a strong advocate for jobs training There are presently more than $71 billion worth of construction projects underway across British Columbia

An industry with a future, one problem construction is facing is locating a sufficient number of skilled workers

CONSTRUCTION CONTINUED FROM PAGE 18

problem in light of Canada’s

aging workforce. The report went on to project that more than 20 percent of Canada’s workers are expected to retire over the next

decade which will only make the problem worse. The issue impacts all sectors of the economy as Canada’s population growth

slows and fewer youth are available to enter the workforce, construction must compete against other industries that are facing similar demographic challenges. The British Columbia Construction Association (BCCA) is the construction industry’s umbrella organization, advocate and champion. It is composed of four different regional construction organizations: the Vancouver Regional Construction Association (VRCA), the Southern Interior Construction Association (SICA), the Vancouver Island Construction Association (VICA) SEE CONSTRUCTION | PAGE 20

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CONSTRUCTION

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The construction industry in BC directly employs more than 225,500 people, working for 23,000 companies

CONSTRUCTION CONTINUED FROM PAGE 19

and the Northern Regional Construction Association (NRCA). The group is also the industry’s link to the national advocacy body the Canadian Construction Association (CCA). The BCCA’s President Chris Atchison says helping its more than 1,500 member companies find their next job is a primary role for the organization. “A big issue for us of course on any construction project is that

we want to make sure that procurement is fair, open and transparent,” he said. “We want to make sure that there is education around best practices in procurement. So that our members not only have a shot at getting the job, but in the case of large public infrastructure projects that the money that is being invested on behalf of the taxpayers is well spent, with competitive and innovative ways to put forward good projects so that there are enough bids going

in on these opportunities to make things competitive, productive and resilient.” Productivity in the BC construction industry is certainly the order of the day. In the BCCA’s ‘Fall 2017 Stat Pack’ report the organization stated that at present there were more t h a n $71 bi l l ion wor t h of construction projects u nder way i n the province, with the present industry consisting of more than 23,000 companies SEE CONSTRUCTION | PAGE 21

COMMERCIAL PAINTER SERVES COMMERCIAL & RESIDENTIAL MARKETS Lantzville Painting and Maintenance: A True Multi-Generational Family Business

ANAIMO – While commercial painter Kevan Dick imagines that retirement is in the cards for him someday, he says right now he’s just too busy to give it much thought. The owner of Lantzville Painting & Maintenance, Dick and his team of nearly a dozen routinely work on both commercial and residential projects from Duncan to Courtenay, with occasional assignments to the West Coast if the job is big enough – as he has been doing for more than a quarter century. With so many new commercial and multi- residential units being built in the Mid-Island the company is certainly kept busy. Learning new techniques and keeping up with the constantly evolving paint and coatings industry means the job is always changing. Every job is different and requires specific products and tools that are up to the task. Originally opened in 1990, Lantzville Painting and Maintenance came into being when Dick returned to his native Nanaimo

Kevan Dick has been the owner / operator of Lantzville Painting & Maintenance for more than 25 years

“For a while there we were doing mostly commercial, now it’s swinging back to the residential side, so it’s never boring.” KEVAN DICK OWNER, LANTZVILLE PAINTING & MAINTENANCE

after having spent a few years working in sawmills in the BC Interior. His brother Trevor Dick was operating a small painting business in the Harbour City called University House Painting, so when he offered to sell the

A true family business, sons Chris Dick (left) and Michael Dick regularly working alongside their father business to Kevan he made the move and has never looked back. Re-branded Lantzville Painting and Maintenance the new firm initially specialized in residential exterior work, but today provides full interior and exterior painting services on both commercial and residential projects. “The ratio between residential and commercial work is always changing. For a while there we were doing mostly commercial, now it’s swinging back to the residential side, so it’s never boring,” he said. “We’re currently working on a big house in Cowichan Lake right now, as well as working with our builders on a number of different things. Quite often I’m in Duncan these days, we really work anywhere in the Mid-Island area.”

Nicholas Dick, like his older brothers, has had the unique experience of growing up with the business

Thanks to quality work and it’s more than 25 years of experience, Lantzville Painting & Maintenance has been fortunate to work with a number of the region’s top custom builders including R.W. (Bob) Wall Ltd. Contracting, the Parhar Group in Duncan and Nanaimo’s Pheasant Hill Homes Ltd. Recently they had a chance to work with the industrial giant the Ledcor Group of Companies, on a project at Vancouver Island University. It’s these kinds of corporate connections that Dick would like to build on to continue the company’s growth. “We did a job with Ledcor and we’re hoping to continue on with them, but it all depends on their needs and the price. We’ve had to add to our staff recently when we did some work at Vancouver Island

Much of the company’s workload involves working with its list of residential clients, both new builds and renovations University. But we’re still keeping busy enough to keep everyone working, there are some more jobs coming up so hopefully we can keep on as we are,” Dick said. A multi-generational family business, Dick’s three sons Chris, Michael and Nicholas Dick are all part of the firm and have become talented painters in their own right. The ongoing enthusiasm shown by his sons for their craft has created a ready-made succession plan for Dick if and when he decides to hang up his brushes for good. But that time isn’t on the horizon yet. “For the future I always want to see the company grow, but the biggest challenge right now is finding enough people, and the right people. But we’re going to be here for a long time yet.”

CONSTRUCTION

NOVEMBER 2017

2017 Vancouver Island Building Excellence Winners

Home Builder of the Year! Renovator of the Year! Best Environmental Initiative! The construction industry is involved in projects of all sizes, from small local initiatives to the biggest mega projects

CONSTRUCTION CONTINUED FROM PAGE 20

employing more than 225,500 workers. “The health of the industry in BC is exceptionally strong right now in all regions of the province. We can gauge it on the pressures that are placed on the skilled workforce and the demand for skilled workers and even general labourers in some cases to do the work,” Atchison said. “So the health of the industry is very strong and we’re gauging that from the information we’re getting from our members who are saying it’s hard for them to find the skilled workforce that they need – and this is in a time when British Columbia has been the benefactor of a slowdown in the Alberta economy, where a number of skilled trades people, those who can serve the construction industry, have moved west to help fill some of the job shortages.” BCCA’s report suggests that in the British Columbia construction industry there could be more than 14,000 construction job vacancies by 2026, despite the average wage of a construction worker in the province being in excess of $58,000 per year. For Ralston the energized nature of the current provincial construction marketplace is part of the reason for the present labour shortage. “There is a challenge in a very hot construction market, like in Victoria, to simply find enough people. Employment in the sector can be up and down, peaks and valleys, so some of the programs the government has in place are designed to help when they are in the valleys. But at the moment the industry is doing well,” he said. “As many of the construction businesses are small businesses the reduction of the small business tax announced in the budget

Chris Atchison is President of the British Columbia Construction Association, a group with more than 1,500 members

has been well received as well, which could stimulate hiring.” For Atchison a key to a vibrant and expanding provincial construction industry in the future is ongoing skills training and continuing efforts to present the career potentials of the industry to those just entering the workforce. “We want the construction industry and the trades, as well as the advanced education system and the Industry Training Authority (ITA BC) to be all pulling in the same direction. Working together to achieve the best results for the workers that we’re going to require to continue to build BC going forward,” he said. www.bccassn.com

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NOVEMBER 2017

MAZZEI ELECTRIC SERVING VANCOUVER ISLAND AND THE NORTH “I like to think of us as Youthful Management Team Guiding The Company Toward An Expanding Future

an energetic, progressive company with a strong customer service focus.”

A NA I MO – Since it was founded more than 20 years ago, familyowned Mazzei Electric Ltd. has grown from a local start-up into a major electrical contracting business with an impact felt province-wide. Headquartered in Nanaimo, the company now has a staff count of more than 130 a nd op erate s of f ic e s i n Victoria and in Fort St. John, working with everyone from homeowners to the premiere builders and developers in the province. Third generation electrician and current company President Ben Mazzei credits much of his company’s growth and success on both its willingness to work on projects of any size, and on the expertise and vision of his staff and management team. “ My f a t h e r F ra n k M a z z e i started the business in 1994, doing primarily commercial service contracts. We still work for many of his original customers,” he said. Mazzei Electric is the electrical contractor of choice for many of BC’s top builders and has extensive experience working on residential projects such as housing developments and multi-family residential projects as well as on commercial a nd l ight i ndustria l assig nments. The current company President (whose grandfather was also an electrician) began working for the firm in 2002, h av i ng completed h i s electrical apprenticeship first in S a s k a tc h e w a n a n d l a te r i n Victoria. “We expanded into both the Victoria and the Fort St. John markets about five years ago, which has kept us very busy, a n d h a s l e d to s o m e m a j o r grow th for us. Finding good

BEN MAZZEI PRESIDENT, MAZZEI ELECTRIC LTD.

people can be a challenge and we want to keep those we do find, so we put a lot of effort i nto m a k i n g M a zz ei a go o d place to work,” Mazzei said. One key to the vibrancy of the firm is the youthful nature of its management team, a grouping of young professionals with a vision that includes long careers and a willingness to embrace new business approaches while recognizing the value of the emerging technologies. “Most of our key employees have g row n as the compa ny has, so we have a number of long term employees. When I took it over from my Dad five or six years ago there were approximately 25 employees. So most of my key employees have grown and evolved as the business has,” he said. Serving clients all across Vancouver Island and throughout Nor t her n Br it i sh Colu mbi a from its Fort St. John office, Mazzei Electric has grown by providing a full spectrum of services. “We have fully functioning service departments, we work for homebuilders, we’ll do condominiums for developers, we’l l do i n f rast r uctu re projects, institutional projects and we even work for a number of property management firms. Being willing to work with a variety of clients, on projects of any size – large or small – that’s what has helped us grow and will allow us to continue to grow,” Mazzei explained. Fo r i t s P r e s i d e n t a n d h i s management team, the company’s past and ongoing success is d i rectly l i n ked to its stated corporate M ission Statement: Mazzei Electric is

Mazzei Electric was founded in Nanaimo in 1994 and currently serves Vancouver Island and Northern BC

Ben Mazzei is the President of Mazzei Electric, taking over the reins from his father and company founder Frank Mazzei

committed to building longte r m relat ionships based on i n t e g r it y, p e rfo r m a n c e a n d value. We strive to provide exceptional service and quality electrical work that surpasses your expectations. That adherence to delivering excellence regardless of the size of the project, and a dedication to innovation and ongoing skills training for its team will ensure continued success for the company as it approaches its first quarter century in business and beyond. “I l i ke to th i n k of us as a n energetic, progressive company w ith a strong customer service focus. We always put the customer first. If something should go wrong we’ll be right there to fix it,” he said. “Another very important part of the company, from our employee’s perspective is our safety program. Safety is a huge thing for us so our goal is to always maintain an accident-free workplace. We’re committed to the health, safety and well being of both our staff and our customers. That’s a big part of our success.” www.mazzeielectric.com

Now Hiring resumes@mazzeielectric.com www.mazzeielectric.com RESIDENTIAL • COMMERCIAL • INDUSTRIAL

NOVEMBER 2017

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Infrastructure Masterclass

Letâ&#x20AC;&#x2122;s work together. Procuring construction services in the public sector is a highly specialized practice requiring unique experience, knowledge, and skill. With contractors in demand, resources at a premium, and timelines tight, now more than ever procurement professionals hold the master key to successful project delivery. This one-day, highly focused workshop for public sector employees reviews foundational best practises in procurement and highlights issues relevant to todayâ&#x20AC;&#x2122;s unique construction market challenges.

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ABOUT THE INSTRUCTOR 1DWLRQDO (GXFDWLRQ &RQVXOWLQJ Î&#x2013;QF 1(&Î&#x2013; is widely recognized as an industry leader in providing high quality, directly relevant and practical procurement and contract management training since 1991. With a long-established specialization in construction procurement and contract management HGXFDWLRQ 1(&Î&#x2013; KDV ZRUNHG ZLWK KXQGUHGV of public owners at all levels of government WR VSHFLČ´ FDOO\ DGGUHVV ULVN DUHDV SURFHVV considerations and mitigation strategies relevant to infrastructure projects. LOCATION 9HQXHV DFURVV %ULWLVK &ROXPELD WHO SHOULD ATTEND? Public sector employees at the local, regional, and provincial level who manage the construction procurement process, regardless of experience level. Separate sessions will be scheduled for contractors, based on demand.

REGISTRATION 7R UHJLVWHU IRU WKH Î&#x2013;QIUDVWUXFWXUH 0DVWHUFODVV JR WR

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COMOX VALLEY

NOVEMBER 2017

CHAMBER AWARDS NOMINATIONS ARE OPEN

COMOX VALLEY DIANNE HAWKINS

ovember is the month when the Comox Valley Chamber opens nominations in fourteen categories for the 43rd Annual Awards. The Chamber awards celebrate business and community achievements. Each year the chamber receives up to 100 entries for a wide-variety of nominees. Finalists for the awards are announced beginning of December and the Gala is January 27, 2018. ■■■ In October the Comox Valley Chamber celebrated small

business month with eight events including a speaker’s panel event and a business expo. The Chamber brought together an esteemed Talk Shop panel with local business leaders and Chamber members; Donna Cloutier of Cloutier Matthews, Lourdes Gant of Manatee Holdings, Adam Lewis of Ecofish, and Amy Englemark a Life & Success Coach. MP Gord Johns moderated the panel bringing his past experience as a small business owner, member of Tofino Council, Tofino-Long Beach Chamber CEO and his current role as Member of Parliament for Courtenay – Alberni. ■■■ The Comox Valley Business Expo had 28 dynamic vendors and valuable workshops. The workshops focused on future proofing business with Graham Truax of Innovation Island; steps to Exporting with Small Business BC, BDC, HSBC and Pierre Delorme Trade Commissioner; and a fascinating cyber security workshop with MNP. Lunchtime information sessions

on Chamber benefits were a part of October’s events. Chamber members learned more about the new Travel Program that was launched Canada-wide in September as well as the point of sale provider First Data. An informed and engaged member can save time and money when confronted by a wall of choices for P.O.S. Many businesses suffer under high percentage credit card surcharges so learning about how to save money on the point of sales was very useful. ■■■ The Chamber welcomed new members this month: Chorebusters, Kirk Lohnes – DLC Mortgage Broker, The Potters Club, Golden Life Management and Sun Life Financial – Tyler Iwanson. Dianne Hawkins is president and CEO of the Comox Valley Chamber of Commerce. Reach her at dhawkins@ comoxvalleychamber.com or 250-334-3234. www.comoxvalleychamber.com

NEW GOLF COURSE SET TO OPEN IN SPRING OF 2018

BUILDING LINKS CLARICE COTY

nder the Mailman family’s ownership, the new direct ion for t he for mer “Sequoia Springs” facility is to “enhance the total club experience”. The Campbell River Golf & Country Club re-design and update is a comprehensive project that includes redevelopment of the existing clubhouse area and work on the golf course. City council has approved a major development permit for 700 Petersen Road, to grant a Form, Character and Performance Development Permit for a proposed operations building, driving range, academy building and renovation of the clubhouse. The owners have added 12 acres to the golf course, which was redesigned by Graham Cooke and Associates. Once complete, the site redevelopment will be home to a new driving range, golf operations building (with pro shop, storage, and golf simulators), golf academy building, and hotel. The newly renovated restaurant and lounge, The Sandtrap is now open 7 days a week. The new course is expected to open in the spring of 2018. ■■■

KMBR Architects Planners Inc. (KMBR) were retained in November 2016 to develop the design of the new Comox Valley Regional District (CVRD) office building project to be located on Harmston Ave. in Courtenay. The CVRD’s project team continues to work with the architect on the exterior design features and interior floor plans. Following the schematic design process, the architects, KMBR will proceed into the detailed design development stage which will be brought back to the board for final approval prior to preparing construction documents. The tendering process for construction is expected to take place in the spring of 2018. The budget for this project is $11.7 million. Information on the proposed project is available on the project webpage on the CVRD website. A tender for off-site service work has recently been awarded as part of the Coastal Winds senior’s housing project in Powell River. Powell River city council approved a development permit for a senior’s housing project known as Coastal Winds, and a Zoning Bylaw Amendment in April. Project partners Inclusion Powell River and Golden Life Management expect to construct a 75-unit seniors housing project next to Powell River General Hospital. The project is being built on a 3.5-acre parcel located on Joyce Avenue between Evangel Church and the pole line. The rezoning application requested a change from R-1 to Comprehensive Development Zone, allowing for mixed-use facility including businesses on the main level and living units on the upper levels.

Clarice Coty is the editor of Building Links. Contact: clarice@ buildinglinks.ca or find Building Links on Facebook at www. facebook.com/BuildingLinks

NORTHERN ROPES & Industrial Supply Ltd.

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NOVEMBER 2017

DISCOVERY HARBOUR FUEL SALES KNOWN FOR ITS SERVICE & ENVIRONMENTAL SENSITIVITY “We carry everything a Floating Marine Service Station Vancouver Island’s Busiest

boater might need - they come in, pick up an item and then head back out.”

AMPBELL RIVER – From pleasure craft taking the family on a short outing, to heavy commercial vessels plying the waters for commerce, the British Columbia coast is home to literally thousands of vessels of all shapes, sizes and ages. With the exception of very few, they will all need fuel and servicing at some point – which is exactly why Discovery Harbour Fuel Sales has become the business success story it has. In essence a barge-mounted service station for boats, Discovery Harbour Fuel is both an indispensable part of the City of Campbell River’s waterfront, but also an industry leader in terms of its environmental sensitivity and awareness in a community so dependent and identified by its coastal presence. “Initially our operation was an ex-ESSO fuel barge, a self-contained unit that was originally put in place in 1991 at the end of Discovery Harbour Marina in Campbell River,” explained the operation’s current Manager Trevor Fritz. The large floating station has the

TREVOR FRITZ MANAGER, DISCOVERY HARBOUR FUEL SALES

capacity to service as many as 13 boats at any one time, while also operating an onboard store where a variety of boating and recreational fishing supplies can be purchased. In its original format the barge pumped fuel from within its own holds, but in 2015 shorebase fuel tanks were installed for environmental purposes and today these fuel bunkers are used to service Discovery Harbour Fuel’s floating clientele. “Changing regulations from Environment Canada and Transport Canada called for double hulled fuel barges. Rather than having a new barge built we opted to put our fuel tanks ashore – so now we’re just basically a floating gas station operating year round,” Fritz said. Operati ng ever y day but Christmas and New Years Day, Discovery Harbour Fuel Sales currently has a staff of four full time employees (with additional

Transient vessels during the tourist season, and countless local pleasure craft are frequent visitors to the station

Discovery Harbour Fuel Sales is the busiest floating marine service station on Vancouver Island temporary workers during the summer season), who assist the boat owners in mooring their vessels a nd i n other duties. Transport Canada regulations stipulate that the boat owners themselves must do the actual fueling, in a self-serve style, but Discovery Harbour Fuel’s staff assist in a variety other ways. “We obviously hand them the hose, tie them up, are available for safety reasons and provide other services as needed. On both sides of the fuel barge, on the front and on the back, we have a full oil change service so the customers can come in to do their own oil change,” he explained. “We have a suction system that draws the oil out of the engine, permitting the owner to purchase our oil to replace what has been removed, allowing them to carry out a full oil change service right on the water. The collected oil is then stored and is later recycled.” The operation’s storefront is also kept amazingly busy, selling fishing gear and assorted snacks and boating supplies. “We sell an incredible amount of fishing gear, as well as marine parts such as wiper blades, small electrical parts and other things. We’re sort of the one

Originally opened in 1991 this fixture on the Campbell River waterfront works with thousands of boaters annually stop shop for boating. We carry everything a boater might need they come in, pick up an item and then head back out,” Fritz said. “In the offseason probably 60 percent of our business is with commercial vessels, with tourists, sports fishers and transient vessels our main client base in the summer.” Always environmentally sensitive, the latest addition to the operation is its full service waste recycling center, and soon a state

of the art pumping service for drawing waste from a vessel’s sewage storage tanks will be added. “We’re going to be the second company on the Island to have a mobile pump out unit capable of removing a vessel’s black water (sewage waste),” Fritz said. “This special vessel is still being constructed but it should be here in the next couple of months. It’s all part of our focus on maintaining a clean environment.” www.discoveryharbourfuel.com

Congratulations on your growth and success!

Proud Supporter of Discovery Harbour Marine Fuel Sales Congratulations on Your Success! 590 11th Ave, Campbell River Phone: 250.286.0631

Email: admin@moellermatthews.ca www.moellermatthews.ca

Andrea Prentice Relationship Manager Canadian Business Banking BMO Bank of Montreal 996 Shoppers Row, Campbell River, B.C., V9W 2C5 andrea.prentice@bmo.com (T) 250-286-4475 (F) 250-287-8830 (M)250-898-7489

Discovery Harbour Fuel Sales can service as many as 13 boats at the same time, including commercial vessels

WHO IS SUING WHOM

NOVEMBER 2017

WHO IS SUING WHOM The contents of Whoâ&#x20AC;&#x2122;s Suing Whom is provided by a third-party resource and is accurate according to public court documents. Some of these cases may have been resolved by publication date. DEFENDANT Atria Management Canada ULC 1212-1175 Douglas St, Victoria, BC PLAINTIFF Watson, Aaron CLAIM $9,098 DEFENDANT Atria Retirement Canada 1212-1175 Douglas St, Victoria, BC PLAINTIFF Watson, Aaron CLAIM $9,098 DEFENDANT BCIS BC Integrated Solutions Inc 800-855 West Georgia St, Vancouver, BC PLAINTIFF Coast Environmental Ltd CLAIM $ 9,566 DEFENDANT Buffalo Inn Ltd 330-522 Seventh St, New Westminster, BC PLAINTIFF Coca Cola Refreshments Canada Ltd

CLAIM $ 7,567

CLAIM $ 715,787

DEFENDANT Eagleye Residential Services Ltd 4599 Chatterton Way, Victoria, BC PLAINTIFF Great West Scaffold Rentals Ltd CLAIM $ 27,510

DEFENDANT Home Depot Of Canada Inc 900-1 Concorde Gate, Toronto, ON PLAINTIFF Scorer, Thomas CLAIM $ 34,943

DEFENDANT Echelon General Insurance Company 300-2680 Matheson Blvd, Mississauga, ON PLAINTIFF Deering, Gary CLAIM $ 35,000

DEFENDANT HSBC Bank Canada 4th Flr 2910 Virtual Way, Vancouver, BC PLAINTIFF Coastline Holdings Ltd CLAIM $ 35,176

DEFENDANT Exact Detailing Ltd 201-1821 Cook St, Victoria, BC PLAINTIFF Surespan Structures Ltd CLAIM $ 143,111

DEFENDANT Integrated Tracking Technologies Inc 11-551 Bezanton Way, Victoria, BC PLAINTIFF Connected Independant Solutions Ltd CLAIM $ 16,839

DEFENDANT Full Swing Excavating Ltd PO Box 28017 RPO Westshore, Victoria, BC PLAINTIFF Finning International Inc CLAIM $ 22,054 DEFENDANT Graham Design Builders LP 1200-200 Burrard St, Vancouver, BC PLAINTIFF Prism Medical Ltd

DEFENDANT Jace Holdings Ltd 26 Bastion Square, Victoria, BC PLAINTIFF Brown, Laurie CLAIM $ 52,360 DEFENDANT Kilgour Construction 1753 Prosser Rd, Saanichton, BC PLAINTIFF McKay, Karmen Lynn CLAIM

$ 35,171

$ 35,000

DEFENDANT LG Electronics Canada Inc 20 Norelco Dr, North York, ON PLAINTIFF Scorer, Thomas CLAIM $ 34,943

DEFENDANT Strata Corp Vis 2088 6th Flr 395 Waterfront Cres, Victoria, BC PLAINTIFF J E Anderson And Associates CLAIM $ 35,186

DEFENDANT Limona Construction Ltd 1626 Garnet Rd, Victoria, BC PLAINTIFF McIsaac, Kimberley CLAIM $ 19424

DEFENDANT Triangle RV Centre Ltd 10299 McDonald Park Rd, Sidney, BC PLAINTIFF TCC & Woodfire Cookery Corp CLAIM $ 29,072

DEFENDANT Milestone Equipment Contracting Inc 101-1930 Island Diesel Way, Nanaimo, BC PLAINTIFF Comer, John CLAIM $ 33,331

DEFENDANT Ventas Canada Retirement II LP 1000-840 Howe St, Vancouver, BC PLAINTIFF Watson, Aaron CLAIM $ 9,098

DEFENDANT Scott Engineering Inc 3148 Antrobus Cres, Colwood, BC PLAINTIFF Deering, Gary CLAIM $ 35,000

DEFENDANT Villamar Construction Ltd 200-7169 West Saanich Rd, Brentwood Bay, BC PLAINTIFF Deering, Gary CLAIM $ 35,000

DEFENDANT Seabrook Developments Ltd 200-7169 West Saanich Rd, Brentwood Bay, BC PLAINTIFF Deering, Gary CLAIM

DEFENDANT Welcome Back Clinic Ltd 1000-595 Burrard St, Vancouver, BC PLAINTIFF Baer, Marshall Scott CLAIM $ 25,256

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NOVEMBER 2017

ST. JEAN’S CANNERY AND SMOKEHOUSE: MORE THAN A HALF CENTURY OF SUCCESS Seafood Processor Adapts To Changing Markets & Tastes

ANAIMO – A legacy of British Columbia’s commercial history, an iconic Nanaimo business, a triumph of First Nation business acumen, St. Jean’s Cannery and Smokehouse continues to be a true West Coast success story. The company, founded as a homebased enterprise 56 years ago, was acquired from its founding family by NCN Cannery LP, a corporate entity owned by a group of five Nuu-Chah-Nulth First Nations at the end of 2015. Since that time the expansive fish packing and distribution operation has flourished, adding new products, exploring new markets and all while continuing to produce high quality seafood products sought-after by everyone from gourmet chefs to homemakers. “The big thing is that there hasn’t been any poor changes since the acquisition, there has been no down side, only an upside as far as the company’s operations are concerned,” explained St. Jean’s President Steve Hughes. “That was why the Nuu-ChahNulth offer kept coming to the fore when the St. Jean family was thinking of selling. It was a chance to build on success. They liked what they saw for St. Jean’s and knew it was the right choice for the future of the company.” The origins of St. Jean’s Cannery and Smokehouse can be traced back to 1961 when company founder Armand St. Jean began to sell the smoked oysters he was literally producing in his backyard. Soon other products were introduced as St. Jean slowly turned a hobby into a venture and finally into a full blown business. In time the present expansive fish processing facility was constructed, adding retail stores and introducing other distribution channels to the company under the direction of Gerard St. Jean, the son of the company’s founder. Being adaptable and visionary,

The President of St. Jean’s Cannery and Smokehouse Steve Hughes oversees the company’s operations having the knack of recognizing opportunities and potential markets and then having the skills and resources to go after them has been a key part of the company’s success. While fish canneries once dotted the British Columbia coastline in the hundreds, St. Jean’s Cannery and Smokehouse is the province’s last. But the company would not have prospered or even survived had it followed the path taken by those ventures that came before. It has flourished by charting a distinctively 21st Century course, embracing product lines and technologies simply not available to the province’s pioneer fish packing operations. Viewing itself as a form of artisan cannery, St. Jean’s not only produces lines of hand packed seafood products in cans, such as salmon and tuna, but also fresh frozen, smoked and other vacuum-packed delicacies that find their way to tables across North America. St. Jean’s is also well known for serving the sport fishing community, doing custom canning, packaging and processing of wild salmon caught by sport fishers, working with numerous coastal fishing lodges and countless individuals over the years. The company also has a very active Internet presence, selling much of its product online with the late fall and early winter especially busy times, as

The factory floor at St. Jean’s Cannery and Smokehouse can be a very busy place as the orders are being filled its customers gear up for the busy holiday season. But all of that is just part of the diversified St. Jean’s business story. “There are really four parts to our business. There’s the sport fish processing which is what most people know us for. We also have a commercial co-packing element so we do smoking, canning and other products such as jams, jellies, sauces for other clients. We also have our retail aspect, our storefronts in the malls and our online sales are growing quickly,” Hughes explained. St. Jean’s currently operates a number of retail outlets where it sells products directly to the public, including a store right at the Nanaimo cannery. The company operates stores in Port Alberni, Campbell River, Nanaimo, at the Tsawassen Mills shopping mall in Delta as well as at the seasonal kiosks it has up and running in Nanaimo’s Woodgrove Centre mall and at the Mayfair Shopping Centre in Victoria. In addition to products sold under the St. Jean’s brand, the company also sells canned and processed fish products under the Rain Coast Trading brand, a company the firm acquired about five years ago. A former co-pack customer, Rain Coast serves as St. Jean’s access to the grocery store market, with its goods available in such retail giants as Thrifty’s, Wal Mart, Loblaws,

Smoked salmon is another of St. Jean’s most sought-after delicacies as here a batch gets ready for packaging

What it’s all about: wild Pacific salmon being canned in Nanaimo for shipment literally around the world

Martell

Congratulations to St. Jeans Cannery on your success and growth! Toll Free: +1 (800) 661-3377 – info@glbc.com / www.glbc.com

Locations in – Victoria, Kelowna, Richmond and Everett Wa

Proud supporter of St. Jean’s Cannery 4396 Boban Dr, Nanaimo Phone: 250.758.1731 www.coralcanadawide.com

OFF THE COVER

NOVEMBER 2017

The â&#x20AC;&#x2DC;Big Canâ&#x20AC;&#x2122; at the St. Jeanâ&#x20AC;&#x2122;s cannery has become as much a Nanaimo iconic structure as its famous Bastion

A famous St. Jeanâ&#x20AC;&#x2122;s gift basket is a uniquely West Coast holiday season present, one in demand at this time of year

A significant local employer, St. Jeanâ&#x20AC;&#x2122;s Cannery and Smokehouse currently has a staff count of about 130

Whole Foods and others. For Hughes, who had been with St. Jeanâ&#x20AC;&#x2122;s before the NCN Cannery LP acquisition, the current corporate arrangement means the firm now has more direct access to the fish caught by the Nuu-ChahNulth people. â&#x20AC;&#x153;Certainly weâ&#x20AC;&#x2122;re doing more food fish processing than we did before, but we were always relatively connected to that. As well as with some of the commercial products, making sure we can source those directly from the fishermen, adding value by selling them through our chains, or even adding processing to those catches which allows those Nations to sell goods with more value embedded in them,â&#x20AC;? he explained. After two years of operation under its present ownership St. Jeanâ&#x20AC;&#x2122;s Cannery and Smokehouse is confident that as long as adequate fish stocks are available, the market is there for its high quality, hand processed and packaged seafood products. For Hughes the acquisition by NCN Cannery LP has meant that St. Jeanâ&#x20AC;&#x2122;s could keep true to the homegrown vision that launched the company more than half a century ago. â&#x20AC;&#x153;Some of the other groups that were vying to buy the company wanted to take the brand solely to benefit from its name recognition. But the Nuu-Chah-Nulth wanted the company to remain a true Vancouver Island company, as it will continue to be for the foreseeable future,â&#x20AC;? Hughes said. â&#x20AC;&#x153;Acquiring the cannery was a way for the Nuu-Chah-Nulth to have somewhere to process their catch and we continue to add the products they have access to. Weâ&#x20AC;&#x2122;re always finding ways to add value to their business, which of course adds value to our business.â&#x20AC;? St. Jeanâ&#x20AC;&#x2122;s Cannery and Smokehouse is a local business with a near legendary status. As a major regional employer, with a reach that spans the continent, it has helped to bring Vancouver Island into the homes and onto the plates of consumers across North America and its story is far from done. â&#x20AC;&#x153;For the future, weâ&#x20AC;&#x2122;re always trying new things. You have to be nimble in the seafood business, but thatâ&#x20AC;&#x2122;s what has kept us going all these years,â&#x20AC;? Hughes said. www.stjeans.com

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Despite Only Having Been Open For 6 Months, The Parksville-Based Brewery Was A Multiple BC Beer Award-Winner BEER AWARDS CONTINUED FROM PAGE 1

Barrel a true craft beer destination. These and other experiences have made Woodward into a bit of a brewing legend in BC, particularly on Vancouver Island. They have also enabled himâ&#x20AC;&#x201D; along with Hill and Co-Founder/ Sales and Operations Manager Dan Farringtonâ&#x20AC;&#x201D;to make Mount Arrowsmith a hit right out the gate. â&#x20AC;&#x153;The product speaks for itself,â&#x20AC;? says Hill. â&#x20AC;&#x153;The reason we won Brewery of the Year is this: if you have a total of five products and two of those five win awards, you know your chances of producing a quality product are high.â&#x20AC;? But Hill is also quick to ack nowledge t he suppor t of Pa rksv i l le, wh ich is h is a nd Farringtonâ&#x20AC;&#x2122;s hometown. â&#x20AC;&#x153;Weâ&#x20AC;&#x2122;re homegrown Parksville boys, and the fact that weâ&#x20AC;&#x2122;ve created a successful business in our hometown means everything to us.â&#x20AC;? I n f a c t , P a rk s v i l l e l o o m s large in the company, from the stylized mountain peaks in its branding, to the local references in its product line. Hill describes Mount Arrowsmith as a landmark that holds a â&#x20AC;&#x153;special placeâ&#x20AC;? in Parksvilleâ&#x20AC;&#x2122;s skiing and hiking populace. â&#x20AC;&#x153;T he b e er we brew comes straight from Mount Arrowsmithâ&#x20AC;&#x2122;s snow-capped peaks, which run into Parksvilleâ&#x20AC;&#x2122;s Englishman River,â&#x20AC;? explains Hill. â&#x20AC;&#x153;When we name a beer like our Sea Run Saison, thatâ&#x20AC;&#x2122;s a reference to the salmon run. Our

â&#x20AC;&#x153;We launched in April 2017 with five products and thanks to the brewing genius of David Woodward, two of those five won awards this year.â&#x20AC;? MATT HILL MOUNT ARROWSMITH BREWING COMPANY BREWERY MANAGER

location definitely inspires us.â&#x20AC;? While Mount Arrowsmithâ&#x20AC;&#x2122;s team looks forward to expanding its distribution and expressing its potential as a production brewery, community will continue to come first. W hen it experiments with its product lineâ&#x20AC;&#x201D;perhaps by producing the barrel-aged brews and sours the team is interested in creatingâ&#x20AC;&#x201D; Parksville will benefit first. But craft lovers all over the province wonâ&#x20AC;&#x2122;t be far behind. arrowsmithbrewing.com

Arrowsmith has award-winning brews on tap

CYBERSECURITY Protect your business. Cybersecurity for your business is not only about adding layers of security technology. It starts with understanding and managing your cybersecurity risks. The following tips are designed to help you understand how best to protect your business’s vital data and technology assets to help you reduce your chances of a cybersecurity incident.

Implement Protective Measures: Obtain support contracts. All software and hardware should be covered for system failures. If possible, put Rosalind Scott, BBBVI President & CEO contracts in place for security incident response as well. At a minimum, identify security vendors in advance.

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Community Partners

Install security updates and patches. Patch all software and devices at least monthly. Start with operating systems, browsers, Java, and document readers. Watch for breaking threats that require immediate action. Backup systems and data. Store at least one backup offline and off-site – physically or in the cloud. Replace all storage devices proactively (At least every 3-5 years). Segment your network. Not all devices need to be interconnected. Keep servers with direct access from the Internet, such as email and web servers, separated from the rest of your network. Restrict user access to servers. All Internet connections must have a firewall, even at home. Mobile devices. Use strong passwords and two-factor authentication (2FA) when available, and encrypt sensitive data. Wifi. Should be encrypted. Protect the router with a strong password. Email. Encrypt sensitive content. Use spam and malware filters to help block phishing and other attacks. Use 2FA when available. Payment card systems. Isolate payment systems from other, less secure programs on a separate computer. Work with banks or processors to ensure trusted tools and anti-fraud services are being used.

Implement Protective Policies: Limit employee access to data and systems. Limit user access only to systems and data they need to perform their duties. Train employees in data sensitivity and appropriate access. Limit software installation permissions. Passwords and authentication. Require strong passwords. Prohibit reusing passwords across systems and sharing of passwords or accounts. Implement two-factor authentication (2FA) when available. Remote Access. Remote access to business assets should be encrypted and use 2FA. Remote computers must have appropriate security measures in place, including those provided by employees or contractors. Antivirus and ﬁrewall protections should be in place at a minimum. Data Privacy. Have a privacy policy and train employees about its meaning. Collect only the data you need and securely dispose of data as soon as the business need is met.

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Campbell River Hot Tubs Ltd. (Campbell River) Excalibur Auto Spa & Mobile Auto Detailing (Victoria) Heritage Hardwood Floors (Victoria) Island Mobile Detailing (Nanaimo) Looten Health Care Ltd. (Ladysmith) Richmond Construction (Port Alberni) SDV Rooﬁng (Comox)

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MOVERS AND SHAKERS

NOVEMBER 2017

Resolving Conflicts for Over 20 Years

NORTH ISLAND

in each of the communities where Gateway operates.

IGA was named Business of the Year at the annual Port McNeill Chamber of Commerce Business Excellence Awards October 20. Other winners and categories are: The Green Baron Landscaping in New Business of the Year, East of Java in Small Business of the Year, Sassy Shears in Home Based Business of the Year, Doug and Tammy Dyment for Customer Service Excellence, Debbie and Grant Anderson for Community Spirit, Mary Addison in Senior of the Year, Dr. Brian Bostrum in Professional Merit, Junior Canadian Rangers took home the Youth of the Year Award, Kids in Motion was named Non-profit of the Year, while Stubbs Island Whale Watching received the Tourism Award and Damaris Sadler took home the Chamber Spirit Award.

Pharmasave Willow Point recently celebrated their grand opening at 2276 South Island Highway. The pharmacy welcomes Trevor Choo to the team as the new operator of the location.

Port Hardy was recently named the 16th Most Caring Town in Canada out of 40 cities and towns from across Canada. Port Hardy came in behind Kelowna and in front of Kitchener, Ontario. The list was compiled and published by Expedia, the American travel company that owns and operates numerous international online travel brands. The newest BC Ferries vessel set to operate on the route between Port Hardy and Bella Coola has departed from Greece and is expected to arrive in early December. The vessel called the Northern Sea Wolf, was acquired from Greece and can carry at least 35 vehicles and 150 passengers and crew. The ship is expected to be in service by next summer. The North Island Concert Society is celebrating their 20th season. To celebrate the landmark the organization asked their audience to indicate who were some of their favourite past performers. The board has hired as many of the acts as possible for the upcoming season.

CAMPBELL RIVER Grieg Seafood BCâ&#x20AC;&#x2122;s Skuna Bay brand received the 2017 Market of the Year Award from the BC Chapter of the American Marketing Association. Griegâ&#x20AC;&#x2122;s Seafood ASA is celebrating their 25th anniversary. RE/MAX Check Realty welcomes Bridget Snyder to their real estate sales team at 950 Island Highway. MNP congratulates Stuart Wise on his promotion to the Senior Management team for their Private Enterprise Services group in Campbell River. The Grassroots Kind Hearts Society received a $5,000 cheque from Chances Campbell River as part of GatewayGIVESâ&#x20AC;&#x2122; 25 Days of Giving, a campaign celebrating Gatewayâ&#x20AC;&#x2122;s 25th anniversary. The campaign will see Gateway Casinos contribute $5,000 to a worthy local charity selected by employees

Bill Howich RV & Marine welcomes Ryan Howich, Naji Awad and Gaelan Franklin to their sales team at 2777 North Island Highway. John Owens was recently named top salesperson of the month at the dealership. Your Intersport has changed their name to Sports Experts at Tyee Plaza. The Tidemark Theatre is celebrating their 30th anniversary. Dylan Attrill is the newest Journeyman Technician to join the Campbell River Toyota team at 2785 North Island Highway. Nicole Taylor has also joined the companyâ&#x20AC;&#x2122;s Customer Care team.

COMOX VALLEY Forbidden Brewing Company took home first place in the British Bitter category at the 2017 BC Beer Awards held in Vancouver on October 21. The annual awards celebrate the best craft beer and cider brewed in BC. Forbidden Brewing Co. is at 1590 Cliffe Avenue in the Best Western Westerly Hotel. Leah Reichelt is celebrating her 25th year of selling real estate in the Comox Valley. Leah is with RE/MAX Ocean Pacific Realty at 282 Anderton Road. Parkerâ&#x20AC;&#x2122;s Appliances & More is now open for business at 700 29th Street in Courtenay. Two Eagles Lodge B&B is the recipient of the 2017 TripAdvisor Certificate of Excellence Award. The award honours hospitality excellence and is only given to establishments that consistently achieve outstanding traveler reviews on TripAdvisor. Two Eagles Lodge has earned this distinction annually since the award program began in 2011, and also earned status in TripAdvisorâ&#x20AC;&#x2122;s Hall of Fame for achieving consecutive years of excellence.

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North Island College announced that Derek Lamb has been re-elected as Chair of the NIC Board of Governors for another term. Lamb is a partner with Chan Nowosad Boates who has been with the board since 2013. The board also re-elected St. Josephâ&#x20AC;&#x2122;s General Hospital President and CEO, Jane Murphy, to the position of Vice-Chair. Comox Curves is celebrating their 25th anniversary at their location in the Comox Mall. Paul Mugford will replace Joey Ewing as the SEE MOVERâ&#x20AC;&#x2122;S AND SHAKERS | PAGE 32

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MOVERS AND SHAKERS

32 MOVERS AND SHAKERS CONTINUED FROM PAGE 31

head coach for the Comox Valley Glacier Kings. The Comox Valley Hospice Society is moving to a new location at 102 – 1509 Cliffe Avenue in Courtenay.

Cumberland Brewing Company is building a new covered canopy and will add three more outdoor heaters to their brewery at 2732 Dunsmuir Avenue. The $45,000 installation will allow the breweries customers to sit outside year round. Sunwest RV Centre recently named Gary Hollinger top

are you FUTURE READY?

salesperson of the month at 2800 Cliffe Avenue in Courtenay. Sunwest welcomes Rik Sharples to their team. Today ‘N ‘Tomorrow Learning Society (TNTLS) has appointed Natalie Robinson as the society’s new Executive Director and Young Parent Program (YPP) co-ordinator. Robinson previously served as Chair of the TNTLS board of directors. Congratulations to Ryan Sykes for being named top salesperson of the month at Brian McLean Chevrolet Buick GMC. The dealership is at 2145 Cliffe Avenue.

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Cyber Security

The Qualicum Beach Chamber of Commerce announces that Anne Dodson has been hired as their new President and CEO. Dodson recently held the position of Membership and Event Co-ordinator.

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Jenny Hughes opened Oceanside Art Studio at 702 Memorial Avenue in Qualicum on November 1. Hughes is known for hosting Oceanside Paint Party events at venues in the area is opening the studio to offer more in depth painting classes.

NOVEMBER 2017

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Arbutus Dental Clinic welcomes Dr. Simon Gooch to the practice at Suite 101 – 183 Fern Road West in Qualicum. M&N Mattress Shop celebrates their 30th year in business at 291 East Island Highway in Parksville. Anthony MacAuley Notary Corp. has moved around the corner from their previous location to 1-141 Memorial Avenue in Parksville. Cathy Kazenbroot recently celebrated the 35th anniversary of her store the Wool Shop at 9-281 East Island Highway. Congratulations to Errington Pet Lodge on 30 years of doing business in the area at 1227 Bowlby Road. Oceanside Dental welcomes Dr. Blerina Muzina, DMD, to their practice as a generally practicing dentist at 175 Corfield Street in Parksville. Qualicum Beach Dental Medical announces that Dr. Verne McShane is retiring from general practice on

December 7 of this year. Intuitive Touch Massage Therapy welcomes Lisa Fletcher, RMT to their location at Unit-D 921 Fairdowne Road in Parksville.

PORT ALBERNI Dr. Judith Sayers is the new president for the Nuu-chahnulth Tribal Council (N TC) a fter winning Dr. Judith Sayers a recently held society member vote. Sayers received 59 votes while former president Debra Foxcroft received 24. Sayers past includes serving 14 years as the chief of the Hupacasath First Nation and as Chief Negotiator for 15 years. She has worked as a strategic adviser for corporations and First Nations and is an adjunct professor at the Peter Gustavson SEE MOVER’S AND SHAKERS | PAGE 33

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MOVERS AND SHAKERS

NOVEMBER 2017

MOVERS AND SHAKERS CONTINUED FROM PAGE 32

School of Business and Environmental Studies at the University of Victoria. Alberni Valley Chamber of Commerce executive director, Bill Collette received the Gerry Frederick Memorial Executive of the Year Award at the British Columbia Executives (BCCE) AGM and Conference. The award is presented annually to a chamber executive who has made a difference in their community, fostered membership growth in the chamber and has taken risks to invoke change. Bosley’s Pet Food Plus celebrated their 5th anniversary recently at Unit 203 - 3555 Johnston Road. Jolleen Dick joins MLA Scott Fraser, Minister of Indigenous Relations and Reconciliation as the Executive Assistant. Dick has served as a councillor and staff member with the Hupacasath First Nation and will work out of Fraser’s Port Alberni constituency office on Johnston Road. Several Port Alberni businesses have undergone renovations and upgrades recently. These businesses include Alberni Industrial Marine, Alberni Glass and Mirror, The Comfort Zone, Pizza Factory, the Coombs Junction Furniture building, Archie’s/New Leaf Compassion, Manzini Animal Clinic

and the businesses of Victoria Quay.

Business Awards held on October 26.

Alberni Valley Dental welcomes Dr. Kenneth McCracken and Dr. Janet Carson to their practice at 101-4115 6th Avenue.

T h e Tof i no Consu mers Co-operative Association has achieved the best relative financial performance in the Federated Coop Limited network of 200 Co-ops spread across Western Canada. This is the second year in a row that the Tofino Co-op has posted these results, which are measured as a percentage.

Secluded Wellness Centre is moving to a new location at 6890 Pacific Rim Highway on December 1. The City of Port Alberni held a celebration for the 50th anniversary of the amalgamation of the twin cities of Alberni and Port Alberni. The amalgamation of the two cities was largely due to the Good Friday earthquake and tsunami in 1964, which resulted in $5-million in damages. The Port Alberni Association for Community Living is celebrating their 60th year of serving the community. Dr. Farid Nikfar is now working with Dr. R. Nystrom at the dental practice at Suite 100 - 4115 6th Avenue.

TOFINOUCLUELET The Huu-ay-aht Group of Businesses and the Best Western Tin Wis Resort have been recognized for Outstanding Business Achievement at the Aboriginal

Tourism Tofino has been awarded the Explore Canada Best Media Itinerary award from Destination Canada. Tourism Tofino received the award in recognition of an ‘Endless Summer’ media invitational event it ran in 2016 to help and inspire travel writers to promote Tofino’s offerings around the world. The awards were handed out at a reception in Halifax, Nova Scotia on October 18.

NANAIMO Pemberton Holmes has opened a new office in Nanaimo at 503 Comox Road. Nadya Blanchette has been added to the team at Nanaimo’s Conservatory of Music at 375 Shelby Street. Nadya is an opera singer who has performed with Cirque du Soleil, Vancouver Symphony and Calgary Philharmonic Orchestra. Arbutus RV & Marine Sales Ltd.

announces the promotion of Jennifer Kennedy from sales representative to branch manager. The dealership is at 3350 Spitfire Way in Cassidy.

33 Multicultural Relations. The RBC Commercial Financial Services team welcomes Elise Morgan as a Commercial Account Manager for Nanaimo and surrounding communities.

Kelly McBride Community Futures Central Island welcomes Kelly McBride to their office as Business Development and Credit Officer. McBride recently completed her contract with the Central Vancouver Island Multicultural Society (CVIMS) and brings comprehensive experience in public service and non-profit environments to Community Futures. Jennifer Fowler joined Central Vancouver Island Multicultural Society on October 10 as their new Executive Director. Jennifer comes from the City of Edmonton, where she has been Director of Community Relations and, since February 2014, Director of

Thom Klos Thom Klos has joined the Mitchell Press team as their Vancouver Island Account Manager. Thom will assist island-wide clients with their digital specialty and offset print communications needs. Nygard Slims is now open for business in Woodgrove Centre at 6631 Island Highway North. The shop held a grand opening celebration on November 2. Rachel Robertson, formerly with Fine Balance Pilates Studio has ventured on her own to do private SEE MOVER’S AND SHAKERS | PAGE 35

OPINION

NOVEMBER 2017 A division of Invest Northwest Publishing Ltd. Vancouver Island Office 25 Cavan Street,Nanaimo, BC V9R 2T9 Toll free: 1.866.758.2684 Fax: 1.778.441.3373 Email: info@businessexaminer.ca Website: www.businessexaminer.ca

PUBLISHER/EDITOR | Lise MacDonald SALES | Shawn Bishop – shawn@businessexaminer.ca, Josh Higgins – josh@businessexaminer.ca, Joanne Iormetti – joanne@businessexaminer.ca WRITERS | Julia MacDonald, John MacDonald, Beth Hendry-Yim, David Holmes, Kristin Van Vloten WEBSITE | John MacDonald – john@businessexaminer.ca

GREEDY GOVERNMENTS DEMONIZE BUSINESS TO JUSTIFY EVER-INCREASING TAXES

MARK MACDONALD

u r i n g t h e l a s t fe d e ral election, now Prime Minister Justin Trudeau sloughed off several comments suggesting that corporations existed only to assist business owners in avoiding paying tax. T hat was d ropped i n t he midst of endless promises of “sunny ways”, accompanied by Trudeau’s other, inflammatory class-warfare adjectives like “income sprinkling”, “tax loopholes” and not-so-subtle suggestions that the “rich”, aka business owners, need to “pay their fair share”. Such populist, provocative ph rases appea led to L ibera l supporters. But few believed Trudeau’s corporation statement would become the platfor m f rom wh ich a n a l l-out attack on small and mediumsized busi nesses wou ld be l a u n c h e d . It h a s , a n d t h e n some. The Liberals have apparently

scaled back their plans somewhat, if one is to believe the almost daily re-announcements. It remains to be seen how much change will actually take place to the ill-conceived plans, or if this is yet another smokescreen to confuse the masses while the federal government attempts to slip through the most draconian corporate tax increases this country has witnessed in a century. So, what are corporations all about? Ta x dodge veh icles? Hardly. They were set up as retirement funds for small business owners, as an incentive to encourage people to take risks as they provide a better future for themselves and their families. Imagine how government employees would react if their pensions were hacked to pieces. T hey’d be horri fied. T h is is what the Liberals tax scheme is doing while tackling corporations – attacking the financial future of business people. Demonizing something before taxing it is an effective political ma neuver. People sh rug but don’t complain when they have to pay so-ca l led “si n ta xes” on cigarettes and tobacco, for exa mple. Wa nt more money out of the oil and gas indust r y? D emon i z e it a nd m a ke it s e em ev i l to voters, who will almost demand punitive taxes be implemented to stop resource-extracting, “earth

ending” companies. And there we have it: The justification of a carbon tax. W h e n t h e c l o u d s o f go vernment begin to hover over one particular industry, they should be afraid, and get prepared for the impending deluge of taxes that is about to drench them. Governments play a long end ga me i n th is rega rd, p i g g y-b a c k i n g o f f a s o c i a l narrative rehearsed steadily through educators, Hollywood and traditional media. Movie after movie depicts big business in the worst possible ways, as profit-hungry corporations who don’t care for any employee or environmental concern, a s t hey ch a se t he a l m i g ht y buck. B u t t h i s n e e d s to b e s a i d a s pl a i n ly a s p ossi ble: It i s not business owners who are greedy. Governments are greedy. Governments are the ones who ref use to rest ra i n their insatiable thirst for more tax revenues to pay for a public service that now makes, on average, 20 per cent more in wages and benefits than those in the private sector. And by the private sector, we mean the jobs that pay for those services in the first place. As Trudeau trumpets his so-called defense of the middle class – which, by the way, never did better than under the

previous government – does he not realize that many small business owners are indeed the middle class? A thoug htf u l, even-keeled friend tossed th is l i ne out a while ago, and it stuck with me: “Socialism is theft”. Stark, but true, isn’t it? Although some of the principles of socialism may be virtuous - i.e. helping those that cannot help themselves - the very essence of socialism is taking from those who ‘have’ - those that work – and distributing it to those who ‘have not’ because they either don’t or won’t work. As one friend said: If the government keeps taxing the ‘haves’ and giving to the ‘havenots’, what will they do when the ‘haves’ leave? And by the way, if socialism is so great, why isn’t every person in a communist country wealthy, instead of only those at the top? Just asking. . . So when it comes t i me for millionaires Trudeau and beleaguered Finance Minister Bill Morneau to wrestle businesses to the ground with “well-deser ved” pu n it ive ta xes, t he chorus of Canadians who don’t understand the challenges of business cheer and chime in with “it’s about time”. Except it’s nothing but a big smoke screen. As the Trudeau govern ment’s never-end i ng s p e n d i n g s p re e c o n t i n u e s ,

f a r, f a r a b o v e p ro j e c t i o n s , unabated, the realization has come that there isn’t enough money com i ng i n to pay for what they’ve ordered. Thus the attack on “bad, bad business”. The never-in-business-forh i m sel f T r udeau suggests that business owners are “tax cheats” who find “loopholes” to “sprinkling” money around to avoid Revenue Canada. His devious choice of words is deliberate, without question. W h i le doi ng so, he ref uses to acknowledge that business owners must - and do - abide by the legal rules laid out by all levels of government. The taxation rules by which Canad ia n busi nesses have been governed since 1972 took six years to plan and consider before implementation. T r u d e a u’s d ra m a t i c t a x “plans” were concocted behind t he scenes by “ bu reaucrats gone wild”, in mere months. At last report the federal government received 21,000 responses/objections to the plans – and left itself less than a week to “consider” them all. Which of course they have not. Greedy business? Hardly. It’s time the federal government looked in the mirror and rea l ized that as they va i n ly point the accusatory finger of “g reed” at busi ness, there’s three fingers pointed directly back at themselves.

PROFESSOR CONFLATES TAXES WITH TRANSFERS—JUST LIKE THE TRUDEAU GOVERNMENT

CHARLES LAMMAM FRASER INSTITUE

n a recent commentary i n the Financial Post titled “Misleading the Middle Class,” Simon Fraser University professor Rhys Kesselman criticized our analysis of how federal tax policy cha nges have i ncreased t he amount of income tax paid by middle-class families. Prof. Kesselman doesn’t contest, refute or disprove our tax analysis but rather—in parroting the Trudeau

government’s talking points— conflates taxes and transfers, and completely misses the point of what our analysis set out to do. If you have not followed this d e b a t e , h e r e ’s s o m e q u i c k b a c k g r o u n d . O n t h e c a mpaign trail and since coming to power, Prime Minister Justin Trudeau, his finance minister, a n d o t h e r fe d e ra l o f f i c i a l s have repeated ly claimed that the govern ment cut income taxes on middle-class families. As just one example, t h e f e d e r a l g o v e r n m e n t ’s f i r s t b u d ge t d e c l a r e d “ t h e government cut taxes for middle class Canadians everywhere.” As part of an organization focused on measuring the effects of government policy, my Fraser Institute colleagues and I set out to test this specific claim to see if, in fact, the government lowered income taxes on

middle-class families. We found this wasn’t the case for the vast majority. W h i le the govern ment d id reduce the second-lowest personal income tax rate (from 22 per cent to 20.5 per cent), it also eliminated a number of tax credits (provisions in the tax code that reduce a person’s income taxes, if they qualify), thereby increasing income taxes for Canadians who previously claimed such credits. Specifically, the government eliminated the income-splitting tax credit for couples with young children, the children’s fitness tax credit, the public transit tax credit, the education tax credit and the textbook tax credit. When all the income tax changes are considered, 81 per cent of middle-class families pay more in personal income taxes now because of the Trudeau government’s tax changes.

W hen confronted w ith our findings, the government did not dispute them. Instead, it shifted the goal posts and tried to dismiss them by saying the analysis didn’t account for the enhancement made to the Canada Child Benefit, a government transfer program. And now, Prof. Kesselman is parroting the government’s response. As Canada’s Research Chair in Public Finance, Prof. Kesselman should know better. Taxes and transfers are not the same thing. Cutting taxes leaves Canadians with more of their own money. Increasing transfers gives Canadians more of other peoples’ money. There is a significant difference. A nd more i mporta ntly, we focused on taxes because the government’s claim, which it repeats over and over again, was that it cut income taxes on the middle class. By now invoking

increased transfers, both the government and Kesselman implicitly acknowledge the validity of our results. All of this emphasizes the importance of our analysis, which brought key evidence to bear on what was a cornerstone commitment of this government to cut income taxes on the middle class. And this evidence has helped Canadians understand the reality of Ottawa’s tax changes, which run contrary to the government’s rhetoric. T h e go v e r n m e n t h a s n o w changed its messaging on this issue. Yet Prof. Kesselman tried to dismiss our study with the same erroneous criticism. That’s disappointing, and does a disservice to readers and Canadians more generally. Charles Lamman is Director of Fiscal Studies at the Fraser Institute.

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MOVERS AND SHAKERS

NOVEMBER 2017

MOVERS AND SHAKERS

Business Awards.

CONTINUED FROM PAGE 33

Pilates training, personal training as well as Kinesiology appointments. As a Kinesiologist, Rachel can also help you recover from an injury. She can be reached at 250-6187853 or by email info@returntoform.ca. Her website is returntoform.ca Joe Stanhope, a director for the Regional District of Nanaimo, was recently presented with a life membership and special advisor award by the Vancouver Island and Coastal Communities. RBC donated $50,000 to the Nanaimo Ladysmith Schools Foundation through their Inspire program, to go toward the Nanaimo school district’s Career Cruising program through the Nanaimo Career and Technical Centre. Woodgrove Chrysler congratulates Donald Huebschwerlen on celebrating his 15th work anniversary with the dealership at 6800 Island Highway North. Lilly’s Café has opened for business at Nanaimo North Town Centre. The new coffee shop offers coffee, tea, pastries, breakfast and lunch. Royal LePage Nanaimo Realty has added Brenda Gilroy as their new Manager of their Property Management Rental Division and Brandy Hemingway to their Royal Service Group.

isition Audiam, tly lity to be tifying the ect

Bastion Physiotherapy announces the addition of Carmela De Gracia, Registered Kinesiologist, to their team of integrated health service professionals. Bastion Physiotherapy is at 85 Wallace Street. Kiwanis Village Nanaimo is celebrating their 60th anniversary at 1233 Kiwanis Crescent. The Regional District of Nanaimo is celebrating their 50th anniversary. Jim McKinley, a member of the Loyal Order of the Moose’s Nanaimo Lodge No. 1052 for 57 years, will receive the Pilgrim Degree of Merit award on June 3 at its headquarters at Mooseheart in Illinois. Steve Marshall Ford named Rob Willoughby their top salesman of the month recently at 3851 Shenton Road. Nanaimo Toyota congratulates Brennan Kipp on being their top salesperson of the month at their dealership at 2555 Bowen Road. Harbourview Volkswagen has named David Price as their top salesperson of the month for their dealership at 4921 Wellington Road. John Blain announced his retirement from his role as the superintendent of the Nanaimo school district. Blain will be stepping down effective next August 1 and the board has hired a human resources firm to search for his replacement.

LADYSMITHCHEMAINUS Thuy’she’num Property Management was named Community-Owned Business of the Year at the recently held BC Aboriginal

The Town of Ladysmith celebrates 30 years of the Festival of Lights. The annual celebration takes place on November 30th. Chemainus Family Dental announces the addition of Dr. Reeti Soni to their team of professionals at 2849 Oak Street. Vancouver Island Soap Factory celebrates their 10th anniversary at 2865 Oak Street in Chemainus.

COWICHAN VALLEY Dominion Lending Centres has moved to 135 First Street in Duncan. Discovery Honda has named Trevor Sheck, Lloyd Jones and Guy Jones as their top three star employees of the month at their dealership at 6466 Bell McKinnon Road. JYSK has opened for business in Duncan at Unit 15 - 250 Trunk Road in 33,000 squarefeet of newly renovated space. Valley Yoga Centre celebrated the grand opening of their new location at 6114 Somenos Road in Duncan on November 4. Michael Giles and Anita Willis have opened Two Hoots Gift Gallery for business at 1490 Fisher Road in Cobble Hill village. Bonnie Campbell and Frank Wright, who own and operate Keating Storage in Victoria have acquired Mill Bay Storage at 1185 Mill Bay Road. The facility will continue with business as usual while the partners look for opportunities to modernize the facility. After five years of business, Whiskey Point Grill on Mill Bay Road has amalgamated with the nearby Mill Bay Pizza. Both pizzerias are owned by Stephanie Baker and her family and will form a new restaurant called The Mill: Pizza & Grill. Victor and Kevin Gamble have opened ENSO Accounting & Tax at 151 Jubilee Street. DngSTUDIO recently opened for business at 165 Station Street. The new shop offers a variety of services including brand development, illustration and post campaign and design.

Serving all of Vancouver Island

Cowichan Auto Repair has moved to 5275 TCH/Chaster Road in Duncan. Island Dental Health Centre is celebrating their 25th anniversary at 2700 Beverly Street. The Cowichan Valley Regional District (CVRD) has been awarded the Union of BC Municipalities’ Community Excellence Award – Best Practices in Organizational Development & Improvements. The CVRD was recognized for their region-wide approach to citizen engagement. McKay’s Electronics is open in a new location at 5273 Trans-Canada Highway.

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PC Auto & RV has moved to 2821 Roberts Road in Duncan. Bowmel Chrysler congratulates Derek Kennedy and Danny Johnson on being their top salespeople of the month at 461 Trans-Canada Highway.

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