Business Examiner Thompson Okanagan - December 2018

DECEMBER 2018

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Amanda Hobson Among Most Powerful Women in Canada

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KAMLOOPS New CorWest President Leads Company Into Future

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INDEX News Update

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Kelowna 5 Sales 6 Armstrong 14 Kamloops 15 Movers and Shakers 16 Maxine DeHart

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Opinion 19 Contact us: 1-866-758-2684

OUR 12TH YEAR

BCLC CFO Added to Prestigious Women’s Executive Network List

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AMLOOPS - This November, t he BC Lottery Corporation (BCLC) CFO and Vice President, Finance and Corporate Services Amanda Hobson was recognized as one of the Top 100 Most Powerful Women in Canada by the Women’s Executive Network.

With over 20 years of experience in major private, public, and public sector organizations, Hobson was selected for this elite list of Canadian women, which has historically included icons such as author Margaret Atwood, astronaut Roberta Bondar, and CEO of Venture Communications and TV personality Arlene Dickinson.

“I feel so incredibly honoured to have received this award,” says Hobson. “Looking around at the other winners, the only things these people have in common are gender and incredible accomplishments. Many of us have reached this point in spite of significant challenges, and it’s an honour to be recognized alongside so many inspiring women.”

Since taking on the CFO position at BCLC, Hobson has been instrumental in the restructuring of

operational services agreements with casino service providers.

“BCLC’s responsibility is to conduct and manage gaming, and on the ground, we do that through service providers who actually own casinos, manage staff, and deliver service,” she says. “We have had these operational services agreements in place since we started managing and conducting casino gaming in 1997.

“Over the last number of years, it became clear that we needed to modernize those agreements.

It’s a multi-billion dollar business, and it’s all managed through these agreements. It was a huge initiative, and involved hundreds of hours of work from our casino division, legal division, and finance group. It was hugely successful, and we’re currently implementing the agreements and rolling them out.”

This Women’s Executive Network recognition isn’t the first time she has been singled out for excellence in her field. Recently, Hobson was recognized as the 2017 BC CFO of the Year SEE AMANDA HOBSON | PAGE 6

Hobson was named one of Top 100 Most Powerful Women in Canada by the Women’s Executive Network

Innov8: There They Grow Again

Office Equipment Company Expands Head Office, Product Offerings Canadian Publications Mail Acct.: 40069240

BY MARK MACDONALD BUSINESS EXAMINER

K

ELOWNA – Innov8 Digital Solutions Inc. is growing.

Again.

President Andre Brosseau hasn’t slowed down since purchasing Lakeside Office Systems in Kelowna back in 2013. Innov8 is

All the best this Holiday Season.

now BC’s largest independently owned and operated office equipment sales and service organization with over 60 employees and offices in Kelowna, Kamloops, Victoria, Nanaimo, Courtenay and Campbell River.

They’ve just expanded their head office at 809 Finns Road in Kelowna from 5,000 to over

From our Innov8 family to yours, we wish you Happy Holidays and all the best in the year to come!

Visit Victoria’s Festival of Trees and donate to help BC Kids or text TREE024 to 45678.

Printers . Copiers . Software

myinnov8.ca . 250.491.9545

8,500 square feet, adding additional showroom space in part to highlight their new line of wide-format printers from OCÉ (a division of Canon), in addition to product lines from Canon, Lexmark, Hewlett Packard and Sharp.

The new Océ ColourWave series is designed specifically for

architects, engineers and construction companies and retail for printing out full-colour building plans, diagrams and posters.

“We’re going to focus hard on t h at,” he says. “T hey’re not t he cheapest u n its, but t hey a re ex t remely rel i able SEE INNOV8 | PAGE 14

NEWS UPDATE

2 BC Province’s Tech Sector Leads Nation Accord i ng to KPMG’s British Columbia Technology Report Card (Tech Report Card), BC’s tech economy is once again sitting at the top.

The report rates the tech sector’s performance in the provincial and global economies, as well as its potential to grow. While the BC tech sector has enjoyed its overall ‘A’ status since 2014 when compared to other BC industries, this year’s report marks the first time it has earned an ‘A’ grade when compared to other provinces’ tech economies.

BC’s tech sector is responsible for 7 per cent of the province’s economy and is ranked first amongst t he prov i nce’s va rious i ndu s t r ie s i n ter m s of growth. The last two years have seen the BC tech sector’s revenue increase by 11.9 per cent. The number of medium- to large-sized companies based in BC has also grown over the last two years.

“I’m proud to see BC’s tech sector get a t h i rd straight A on economic outputs,” says Jill Tipping,

President and CEO of BC Tech. “What an outstanding achievement for our i ndustry a nd ou r community! To realize our full potential, let’s now turn that energy to growing our talent pool and supporting more BC tech companies to achieve scale-up success.

Strong anchor tech companies at the heart of our ecosystem are extremely important to enrich the talent pool, create spinoffs, and provide proven pathways to scale.”

With top performance indicators and consistent growth, the industry’s momentu m is picki ng up, and not just in Vancouver. There is exciting regional growth across the Province.

“The Okanagan tech sector has grown 15 per cent each year since 2013, and we’re now home to almost 700 technology companies,” said Raghwa Gopal, CEO of Accelerate Okanagan. “This report card has lots of good news for BC.” Making BC the best place to grow and scale a tech company has been the mission of the BC Tech Association since 1993. While its members focus on growing their businesses, BC Tech has been providing opportunities for industry

members to collaborate, learn, and grow together.

VERNON Recognition for Predator Ridge The FireSmart program recognized the Predator Ridge community for its efforts to reduce wildfire risks for the 3rd straight year.

The community has been actively involved in the FireSmart program since adopting it in 2016, the same year as the Fort McMurray wildfires. The program encourages communities to work together in reducing fire hazards. As part of their activities, the Predator Ridge FireSmart organizing committee held two fuel cleanup days where residents gathered fine fuel from their property and laddered trees (cutting off the lower tree branches to reduce the possibility that a fire will climb to the treetops).

“We held six FireSmart events in 2018,” said Kathy Pedersen, Cha i r of the Predator Ridge FireSmart Committee. “This included two education events, where we introduced—or reintroduced—homeowners to the FireSmart principles; a property clean up event;

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two Vegetation Management Clean-up events; and public outreach and education at the Era of Megafires movie presentation, so 2018 was a busy FireSmart year at Predator Ridge.”

The FireSmart program provides homeowners with the knowledge they need to take action to protect their property. Participants learn about fires and also get the satisfaction of taking direct action to protect themselves.

It is a very empowering feeling, and people leave with a better understanding of wildfires.

SILVERSTAR SilverStar Opens Doppelmayr Gondola SilverStar Mountain Resort announced that the new Doppelmayr gondola will be open for Winter 18/19, taking visitors from the SilverStar Village to the Summit.

This project has seen the replacement of the existing Summit fixed grip double chair, which has been loading guests since 1970, with a new high-speed detachable gondola. Gondola cabins each provide seating for eight and the provision of ski and board racks are provided outside, on door-mounted racks to maximize the comfort of the guests’ ride.

“These new cabins will whisk guests from the bottom to the top of the Summit in a third of the time of the existing double chair. The ride will now take four and a half minutes from Village to summit traveling at five metres per second over a distance of 1,063 metres with a vertical rise of 293 metres,” says Brad Baker, Director of Operations and Maintenance for SilverStar.

The Gondola features floor to ceiling glass to provide the most spectacular views SilverStar has to offer. Initially, the lift will have 21 cabins with an uphill capacity of 1,200 people per hour with the capacity increasing to 43 cabins as per design in the future. The Gondola services more than 16 per cent of the existing terrain, plus provides the fastest access to the Comet and Alpine Meadows terrain pods from the Village. This lift also opens up a world of new possibilities for events, weddings, night skiing, SnowSports programs, and sightseeing.

“The gondola installation facilitates additional future capital improvement projects, such as the addition of an Alpine Restaurant between the Comet and the Gondola lift, installation of

a lift in the Terrain Park, and options for a summer coaster or pipe,” says Ken Derpak, Managing Director.

CENTRAL OKANAGAN Okanagan College Partners with SD23, Chinese School District This November, Okanagan College signed a new partnership connecting School District 23 and Okanagan College with one of the largest educational districts in one of the busiest cities in the most populous country on earth.

School District 23 Superintendent Kevin Kaardal, Okanagan College President Jim Hamilton, and Dongbiao Zeng, Director of the Education Bureau of Tianhe District, signed a Memorandum of Co-operation that will facilitate student and instructor exchanges and cultural development between the three partners.

The agreement follows on earlier agreements signed by the Province of British Columbia and Guangdong Province. The first sister provinces agreement was signed in 1995 and was followed by more detailed agreements in 2011 and 2016.

The last inter-provincial agreement focused on twoway educational exchange and promotion.

“T his commitment to co-operate opens the doors between ourselves and the Educational Bureau of Tianhe District,” notes Hamilton.

“With this in place we can work to facilitate Chinese students from this region finding a receptive school district and college in the Okanagan, and our students finding educational opportunities in one of the world’s global economic nodes.”

“Our goal is to create cultural connections and paths that will strengthen our students’ sense of global citizenship,” says Kaardal.

The Tianhe District is one of 11 districts in Guangzhou city. Tianhe District’s population is estimated at 1.5 million people living in an area of 96.33 square kilometres.

In contrast, the Central Okanagan School District’s total population of approximately 180,000 resides in an area of approximately 2,861 square kilometres. The Okanagan College region serves approximately 400,000 people and covers 36,115 square kilometres.

The Guangzhou metropolitan area has an estimated population of approximately 25 million and is one of

China’s three busiest cities.

At the post-secondary level, the Tianhe district boasts 53 national, provincial and municipal research and education institutions under its jurisdiction. At the K-12 level, it has 312 institutes and 200,000 students.

The agreement between the three institutions was facilitated by AQG Education Science and Technology Consulting Co., Ltd. of Guangdong.

KELOWNA UBC, BCIT Join Cannabis Firm to Develop New Beverage UBC Okanagan and the British Columbia Institute of Technology is partnering with Pacific Rim Brands to develop a new cannabisinfused beverage.

Professor Susan Murch, who teaches chemistry at UBC Okanagan, and Paula Brown, director of BCIT’s Natural Health and Food Products Research Group and Canada Research Chair in Phy toanaly tics have partnered with Pacific Rim Brands, a Kelowna-based integrated cannabis company to develop beverage formulas containing cannabis extracts.

“We are at the early stages of this research and are very excited about the potential for both interesting science and new products for consumers,” says Murch.

Murch’s research investigates the chemistry of plants and how plant chemistry affects human health. She’s interested in cannabis ingredients and how they can be used in beverages.

“We are seeing industry recalls in cannabis products because we really don’t know how to use the ingredients on a large scale,” she says.

“Making stable products that can sit on store shelves for months or years requires innovation.”

BCIT’s Paula Brown also investigates plant chemistry and works with the natural products industry to develop new products, establish standards of quality and ensure regulatory compliance.

“Like any new sector, the science and formulation will be the most important element to ensure consistency, scalability and trust,” says Brown. “There is a lot of work to be done to develop stable, high-quality, consistent cannabis formulations that consumers can use with confidence.”

T he pa rtnersh ip w ith SEE NEWS UPDATE | PAGE 3

NEWS UPDATE

DECEMBER 2018

NEWS UPDATE

announced on November 26, recognizes Kamloops among private and public sector organizations from around the world.

Putnam credits City staff for thei r ex pertise a nd commitment in managing and maintaining Norbrock Stadium as well as support from City Council and user groups, such as Thompson Rivers University, Kamloops Minor Baseball Association and private baseball clubs, in sharing ideas for ongoing improvements to the field.

T h e C it y wa s ju d ge d among other applicants in areas such as quality of field grooming by using specialty mowers and edging equipment, unique fertilization processes, and user group partnerships for keeping the turf in optimal condition.

CONT NUED FROM PAGE 2

Pacific Rim allows Murch and Brown to develop highquality cannabis beverages for health, wellness and leisure, explains Kevin Letun, founder and chief strategy officer of Pacific Rim Brands.

KAMLOOPS City Wins Award The City of Kamloops is officially the first Canadian municipality ever to win the prestigious Field of the Year award from the Sports Turf Managers Association (STMA) for its management of Norbrock Stadium. “If you compared this recognition to the Academy Awards, it would be the equivalent of winning Best Picture,� said Jeff Putnam, the City’s Parks and Civic Facilities Manager. “Our application stood out, whether it was shown through our partnerships with organizations such as the High Country Flyers drone club, which provides Canada geese control around the field, to leading edge technologies we use for grooming and aerating,� said Putnam.

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4

DECEMBER 2018

Consultants Team Up To Add Value For Clients Build 4 Value Offers Sales, Human Resources And Strategic Guidance

K

ELOWNA – Three is better than one.

So says John Glennon of Sandler Training, who has teamed up with two other independent business owners, James Grieve of Catalyst Strategies Consulting and Shawnee Love of LoveHR in a new venture called Build 4 Value Consulting.

It’s not a merger, Glen non points out. It’s a meshing.

“This is a meshing together,” adds Grieve, adding they’ve been ‘incubating’ the idea for the past 18 months. “We were hearing it all the time, in slightly different ways, that people spend lots of money on consultants, but they wondered if there was a way for the consultants to be more collaborative and work closely together.

Glennon points out that Build 4 Value will work with companies on a case by case basis, utilizing either or all of the services offered, and results are performance based.

As an example, Glennon shares that if a company needs HR help, but they don’t want to have a full time HR person. Love can be their ‘surrogate’ HR person.

“People were saying that sales training was only taking them so far, but if I had an HR (Human Resources) person available,

From left: James Grieve, John Glennon, and Shawnee Love that would also help. We were all providing value to our clients in our own ‘silos’, so we decided to roll up our sleeves and pull together.”

Glennon is well known throughout the Thompson Okanagan region for sales training, and in Build 4 Value, his portion

is Sales and Process.

“Business owners rely on their sales force, but we understand that improving sales performance is not a sales department issue,” he says. “We bring sales management, sales and customer service systems and processes to help business leaders achieve

Two-Day Sales Bootcamp

peace of mind.”

Love, whose responsibility is Culture and Talent, has led and managed human resources in a broad range of industries and company types. She is often charged with attracting, retaining and motivating employees, building leaders and

high performing cultures, and creating the infrastructure and systems.

“Many owners find themselves frustrated each day, firefighting the employee complaints, unmet expectations, individual requests, and repetitive questions,” she says. “We deliver solutions, tools, information and advice which address problems and align people, culture and HR practices with the strategy of the business.”

Grieve is a Certified Management Consultant and Certified Customer Experience Professional, and handles Strategy and Operations.

“We collaborate with business owners and their teams using a variety of consulting tools, independent research and analyses to facilitate the role of high-level orchestrators of a complex process that involves large numbers of discrete initiatives,” he notes.

Love summarizes by stating: “We are a unique consulting practice offering fresh perspectives, a variety of value added services, and a unique implementation model. We not only advise, we take a vested interest in the business so that we ca n help ow ners reach thei r objectives.” www.build4value.com

SALES AND CUSTOMER SERVICE

CUSTOMER SERVICE LUCY GLENNON

S

a les a nd customer service have an opportunity for symbiosis that is often not ut i l i zed. T h is fa i lu re arises from a lack of communication or infighting.

Setting up communication cha n nels between sales and customer service helps prevent intercompany resentment and sets positive customer experience as the shared team goal.

Our company recently experienced the poor customer ex perience t hat comes when sa les and customer service are not trying to work in each other’s best interest.

We had been bounced back and forth between

technical support, sales a nd cu stomer ser v ice.

E a ch a re a a ss u re d t he other was at fault.

Not wanting to be bounced back and forth further with conflicting i n formation we sought another solution.

Keepi ng customers happy is a team effort for sales and customer service professionals. If the sales team and customer service teams establish open lines of communication, they can share valuable information that will help them keep customer satisfaction high.

Sales people should alert the customer care team about new clients or changes to client delivery including suggestions on how to serve that client most effectively.

This should happen proactively, independent of a problem, but is essential if a client raises a problem and the issue is actively under the process of being resolved.

In return, customer service professionals should keep the sales team aware of wh at a sp ects of t he product or ser v ice a re

most helpful to customers and used most often.

If problems arise in the accou nt, t he customer service team should have a p ro c e s s to a l e r t t h e sales reps on complaints, i n te n d e d re s ol u t i o n s , broken customer commitments, or termination of contracts or services.

Most importantly sales a n d c u s to m e r s e r v i c e should work behind the scenes so that customers are not subjected to internal problem solving, or worse infighting. That just exacerbates the problem that the client experienced in the first place.

Sales and customer service need to have one another’s back and present a c ohe s ive e x p er ienc e to clients. Any internal friction or communication needs should be dealt with directly, efficiently, and behind the scenes.

Lucy Glennon specializes in customer service training and recruitment and hiring.

She can be reached at 866.645.2047 or lucyg@ hireguru.com or at the HireGuru.

KELOWNA

DECEMBER 2018

5

IT’S ALL ABOUT POLICY

KELOWNA DAN ROGERS

O

ne of the highlights of November 2018 was connecting at the Legislature with our three local MLAs – Ben Stewart, Steve Thomson and Norm Letnick. Our Chamber President Carmen Sparg and I met with the MLAs to discuss various provincial issues and then met with Minister of Municipal Affairs and Housing Hon. Selina Robinson. We joined representatives from the BC Chamber and had a constructive discussion around affordable housing across the province and in Kelowna in particular. We suggested that some effort by the government next year to bring community leaders and industry to the table to discuss ways to bring the cost of housing down would be a valuable exercise.

We are standing by to assist in bringing those local stakeholders together so we can find areas of collaboration rather than continuing to focus on those policy areas where we differ. The meeting with the Minister also allowed us to touch briefly on some of the taxation issues that have been top of mind here for many of our members and residents.

November was truly all about policy here at the Chamber. On November 7 t h , we hosted a n early morning policy development session for 60 members and non-members to find out what issues are percolating in their businesses that our Chamber might help address through policy development in 2019. We tried a different format this year: ‘speed dating’ ten issue-oriented tables from transportation to ta x, housi ng to blockcha i n.

Attendees self-selected three topic tables and moved around every half hour. Now the hard work begins: sifting through the initiatives and recommendations suggested and determining which will evolve into 2019 policy resolutions. We will be ready to go with that list January 1st. We were joined by Chamber colleagues and members from Penticton, West Kelowna and Vernon. We appreciated their setting their alarms extra early for us!

We also attended a BC Chamber area meeting on November 14th in Vernon. Officials from the BC Chamber pulled together

chambers from Kelowna to the Shuswap to hear about issues of note for 2019: cannabis and t ra n s p or t at ion were at t he fore. We’ll be working with our Chamber colleagues to ensure the voices of business in the Okanagan Shuswap are heard at the 2019 BC Chamber Policy convention in May on these and other issues.

Speaking of hearing voices, the BC Chamber closed its annual “Collective Perspective” survey of province-wide member issues at the end of November, with its November 27 annual Vancouver dinner – featuring one of Canada’s most respected pollsters, Bruce Anderson. We were privileged to host the BC Chamber dinner with Bruce last year in Kelowna. The BC Chamber explored trends in the BC economy, unpacking where both start-ups and established businesses are feeling bullish – and where they see cause for concern. A longside a group of BC’s Deputy Ministers, the Chamber dinner also took a look toward the future, gathering insight from businesses on their longer-term vision for the economy.

November was also the time of year for Kelowna’s annual Chamber “Member Satisfaction Survey”. Sounds a bit dry, but it’s really important to all of us here at the Chamber to find out what our members think about their year just past with us; what worked, what didn’t. What information was really helpful?

What events made them want more? What speakers inspired them? And what ideas do they have for us that will help us deliver a more meaningful membership. We have that survey out there now and will be examini ng resu lts ea rly i n the new year, which will help us tweak our membership packages, and the way we communicate. Stay tuned!

As our calendar year winds down, lots of new taxes, most of which the Chamber has pushed back on, are set to take effect in the new year. The BC health care payroll tax (EHT) has employers calculating their new costs and continuing to fight against the double dipping of paying both MSP for employees while the employee also pays partial MSP into general revenue. Municipalities are hard hit, not receiving any exemption: means municipal property taxes will rise everywhere in the province. Property taxes are slated to jump 2.5 to 3 per cent on the EHT alone. Business leases: some are predicting that 90 per cent of these will go up.

Non-profits are slightly better off, being exempt on annual payrolls up to $1.5 million. In addition to having to swallow the ‘double taxation’ pill, business owners also are choking on the extension of the payroll tax to

seasonal farm workers and others whose employers don’t currently pay MSP premiums. In Langley, one farmer is facing a $100,000 increase in payroll costs for 2019.

In Saanich North, an electrical contractor with a $20 million payroll and 280 employees is looking at a 10-fold increase in costs. This information came to us via the Green Party.

Here I am talking about taxes again. We haven’t fully planned out wh at we’re pl a n n i ng i n 2019 regarding the Speculation Tax. We’re looking at writing a new policy that will mitigate

its effects in some way, perhaps through taking a fresh look at property transfer taxes. Stay tuned: the battle to scrap the tax isn’t over.

T imely, no doubt, that ou r Chamber is hosting our three local MLAs for our December Signature Series luncheon December 5. They’ll have all the up-to-date information from the Ledge, and after our joint “Merry Mixer” with the Greater Westside Board of Trade December 6th, we put our Events calendar to bed, wait for Santa, and reboot in 2019.

A good segue to welcoming our newest Chamber members: Amend Developments; Assante Capital Management; Event Max Merchandising & Promotions Ltd.; Loewenhardt Investments Inc.; Stuart Broughton; AltaVie Health; Ebus; Erhard’s Orthopedics Ltd.; KLO Veterinary Hospital; Manshield Alta Construction; Total E-Clips Inc.; Trak Capital Ltd.; Fox Architecture; CIBC upgrade to Platinum. Welcome all!

Dan Rogers is Executive Director, Kelowna Chamber of Commerce

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6

DECEMBER 2018

BCLC CFO Added to Prestigious Women’s Executive Network List “I feel so incredibly

AMANDA HOBSON CONTINUED FROM PAGE 1

(Emerging Leader) by CPABC and Business in Vancouver.

She currently serves as treasurer for the Royal Inland Hospital Foundation, where she also sits as chair of the finance committee of the board of directors. She is also active in supporting the Kamloops Food Bank in any way she can.

Within the BCLC, she is the executive sponsor of a grassroots movement called AIM (which stands for Acts of Kindness, Inspire, and Mentor).

“AIM was started by some remarkable women in the employee base, and I have been a member of it from the beginning,” says Hobson. “It’s a platform for women and men to share some of their struggles and success stories and learn from each other. I’m very proud to be a part of it.”

Hobson began her career as as an auditor with Deloitte in Calgary.

After acquiring her CPA designation, she worked for Enbridge for a few years, moving on after she met her now-husband.

“He was working on the waterfront in Vancouver when we met, so I was a lot more mobile than he was,” she says. “He was responsible for first bringing me out to BC. It was easy to convince me to move to the ocean.”

After settling into Vancouver,

honoured to have received this award. Looking around at the other winners, the only things these people have in common are gender and incredible accomplishments.

Many of us have reached this point in spite of significant challenges, and it’s an honour to be recognized alongside so many inspiring women.”

AMANDA HOBSON

Hobson receiving the 2017 BC CFO of the Year (Emerging Leader) award from CPABC and Business in Vancouver Hobson began working with CHC Helicopter, where she held several positions for the next seven years.

“I got to a point where I had two young children and was wanting more work-life balance,” she continues. “In 2013, I joined BCLC in Vancouver as Finance Director, which I did for about six months before taking on responsibilities

for another department. Six months after that, I took on the CFO role, and have been in this position for just over four years.”

Shortly after taking on the CFO position, Hobson’s position was relocated to Kamloops, and she moved in the summer of 2015.

“We fell in love with the city, and we do anything we can to give

CFO AND VICE PRESIDENT, FINANCE AND CORPORATE SERVICES FOR THE BC LOTTERY CORPORATION

back to our community,” she says.

“I live here with my husband and two children, Fiona and Oscar, and my husband is a stay-at-home dad.

“Now I understand how there are so many successful men with stay-at-home wives. I want to

give a huge shout-out to stay-athome moms and dads. They make family life so much easier. My husband is able to volunteer a lot more in the community, coaching basketball and soccer, and volunteering at the school. It’s been a way better family balance and dynamic for us.”

This high level of support has freed Hobson up to go above and beyond for her community, allowing her to make substantial contributions to the Hospital Foundation, food bank, and more.

After being named on this prestigious list of women, Hobson hopes to use her recent publicity to promote some key causes, including the recently-launched Reinventing Royal Inland Hospital campaign. This campaign aims to raise $25 million toward a new tower and expansion for the Royal Inland Hospital, bringing better quality health care to Kamloops and the surrounding region.

“Recognition like this has given me a great opportunity to pay it forward, as I have a platform to speak up,” she says. “There are so many incredible women and men that I know who also deserve this kind of recognition. I want to encourage others to consider recognizing important people in their lives and communities by nominating them for meaningful and inspirational awards like this one.”

WHAT’S STANDING IN YOUR WAY?

Success is sweet…

Helping others succeed is sweeter

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Calling experienced business owners: we need mentors—women and men!

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You bring your experience, and we’ll provide the training, materials and support. You will: » Empower a woman business owner » Make new connections as part of our province-wide mentor network » Have fun!

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What do you need to overcome, start doing better or what do you have to stop doing to accomplish these goals?

hen you look at the things you wa nt a nd how you’d like your life to be, if you had to guess, what is standing in your way?

Let me go back a couple of steps. What do you want to be doing in sales monthly a year from now? You have a goal, don’t you? It’s written down, isn’t it? And you have a date when you want to accomplish it, right?

Well if you don’t, you’ll now take some time and write those goals down, as specifically as you can.

And you’ll put a date by when you want to make it happen.

What is it you want? A family vacation to Disney World, an earlier retirement, financing your k ids’ education, house

renovations? If you can dream is it possible you can work to make it happen?

Okay now . . . Take a look at where you want to be in twelve months. Take a look at where you are now.

What’s standing in your way from making it happen? What do you need to overcome, start doing better or what do you have to stop doing to accomplish these goals? Let’s not get confused about lots of hard work or the market, the competition or the economy. Let’s focus on what we can control—mostly the

behaviours you do every day, every week and the attitudes and beliefs that guide your actions.

When you take control o f y o u r b eh av iou r you take control of your destiny. When you own the responsibi l ity for you r production, your goal accomplishment, and your a c h i e ve m e nt s, yo u n o longer have anyone else to blame for your lack of achievement.

Tape your goals to your mirror where you’ll see them every morning and every evening. At the same time you can say hello to the person who is responsi ble for m a k i n g t hem happen.

Copyright 2018 Sandler Training and Insight Sales Consulting Inc. All rights reserved.

John Glennon is the owner of Insight Sales Consulting Inc, the authorized Sandler Training Licensee for the Interior of British Columbia.

He can be reached at jglennon@sandler.com, toll free at 1-866-645-2047 or visit www.glennon.sandler. com

7

DECEMBER 2018

NEW HOME FOR TURNER VOLKSWAGEN WINS AWARD New Facility a Much-Needed Upgrade for Established Dealership

K

E L OW N A - T h e te a m at T u rner Volkswagen is thriving in their new award-winning space.

The new 32,000 square foot facility turned heads at this year’s Thompson Okanagan Kootenay Commercial Building Awards, taking home an Award of Excellence in the Automotive category.

The dealership purchased the property in 2016 in order to facilitate a much-needed upgrade.

“There were a number of things putting pressure on the business,” says General Manager Aaron Fanslau. “We had been operating out of the same location on Highway 97 for 44 years, and it was certainly time for a change.

“We needed more real estate for our growing inventory, but the biggest factor was our shop capacity. Our previous location was about 8,000 square feet, and our service department was running a seven-bay shop with a single entry point. It added a lot of pressure to the team and hindered efficiency.”

The new location is nearly four times larger. The dealership now features a 12-bay shop with three different lanes that increase efficiency and speed of service.

The tight four-car showroom has grown to a spacious eight-car showroom.

“We now have a dual-lane drive through, where we have service coordinators meet customers at their car,” says Fanslau. “This means that service clients don’t disrupt showroom traffic, and are getting attention faster than ever. The overall change in efficiency has been exponential.”

The structure was the former location of NAP Windows, and was extensively renovated to accommodate the dealership.

“We needed more real estate for our growing inventory, but the biggest factor was our shop capacity.

Our previous location was about 8,000 square feet, and our service department was running a sevenbay shop with a single entry point. It added a lot of pressure to the team and hindered efficiency.”

AARON FANSLAU GENERAL MANAGER AT TURNER VOLKSWAGEN

Bronag Contracting Limited and GTA Architecture Ltd., along with the project’s engineers, worked to keep as much of the original building as possible to reduce waste.

The roof was kept in tact, but needed to be braced throughout construction, due to extensive renovation to the front of the building. The project features a surgical building envelope treatment, improving the energy of the building by adding passive techniques like extra insulation and the installation of high performance low-e glass.

Contractors installed a sophisticated HVAC system fed by a reused vehicle oil furnace to provide the heating needed for the entire service and workshop areas.

Gravel pad treatment on one third of the parking lot allows for water infiltration, limiting polluted water runoff to the sewer, and reducing the heat island effect.

This building also has all of the interior and exterior lighting working with LED technology, allowing the building to qualify for FortisBC energy efficiency rebates. www.turnervw.ca

Congratula�ons to Turner Volkswagen & Bronag Contrac�ng on your Commercial Building Award!

910 McCurdy RD, Kelowna, B.C. 250-491-1991 • winnrentals.com "Locally Owned & Operated Since 1975"

BORDER PLUMBING RANKS ON LIST OF NATION’S FASTEST GROWING COMPANIES Commitment to Customer Service, Unique Business Model Result in Strong Growth for Kelowna Company

K

ELOWNA - Border Plumbing, Heating & Electrical is one of 20 consumer services companies to rank on the 2018 Growth 500 list of Canada’s Fastest Growing Companies, coming in at #371.

The 160 per cent growth between 2012 and 2017 was the primary factor behind the company’s recognition. This growth was the result of owners Joe and Lynda Gerolami’s commitment to becoming one of the region’s top service providers.

“We are a Customer Service company that just happens to provide services in the Plumbing, Heating, Air Conditioning and Electrical residential marketplace,” says Joe. Both born and raised in Thunder Bay for over 40 years, Joe and Lynda were looking to make a change and Kelowna seemed to be the right place.

“We were just growing tired of the long cold winters and with it’s moderate climate, Kelowna fit the bill,” he says. “We knew that if we executed our game plan, brought a good level of service, and took care of the customer, we would be successful.”

After starting, the company grew each year, eventually purchasing and moving into its current location.

“Once we got into our building in 2007, we have averaged about 20 per cent growth each year,” says Gerolami. “We even grew in 2008 during the height of the recession.”

In 2014, the company was recognized by the Kelowna Chamber of Commerce as the Medium Sized Business of the Year.

All of the company’s growth, accol ades, a nd attent ion i s

Joe and Lynda Gerolami founded Border Plumbing, Heating & Electrical in 2000 well-deserved. The company has been innovating from the beginning, as Kelowna’s first trades business to offer flat-rate or upfront pricing.

“T h is busi ness model was introduced to me around 1993, but in Western Canada - especially the West Coast – not many firms knew much about it,” says Gerolami. “When a customer requires our services we explain that there is a basic evaluation fee for the technician’s diagnosis and once completed, present our customers with a series of options, from repairs up to replacement if necessary.

“This system is very transparent as the customer knows exactly what they’re buying and what the options are for their problem. We don’t tell them what to choose, and we respect their final decision. If a client has signed on to one of our service plans, they get discounts on their repairs.”

Though Gerolami began his career as a plumber, he started his business as an HVAC company in order to offer this type of service model. Because HVAC systems require regular attention, he was able to implement his business plan and find success from day one. “ W h e n w e w e re l i v i n g i n

“This system is very transparent as the customer knows exactly what they’re buying and what the options are for their problem. We don’t tell them what to choose, and we respect their final decision. If a client has signed on to one of our service plans, they get discounts on their repairs.”

JOE GEROLAMI OWNER OF BORDER PLUMBING, HEATING & ELECTRICAL

Thunder Bay, we were part of a best practices group out of the United States,” he says. “We learned some of the best ways to run a company, and how to excel as a service provider.

“Running a business is always tough, but nothing is worse than not having a proven process or system. Shooting from the hip is a recipe for frustration. Here’s the bottom line: If you present yourself properly, have proper people, systems, and tracking methods, it’s only going to give you success in the future.”

According to Gerolami, if business-owners want to learn more about building a healthy company, they can do so by educating themselves, joining a best practices group, and finding a mentor.

“So many people look at community leaders and think, ‘that guy won’t talk to me. He’s too successful,’” he says. “Usually those people are itching to give back. They came from the same place you did, and want to pass things along. Don’t be afraid to approach them.” www.borderplumbing.com

We are proud to congratulate Border Plumbing, , & Electrical on more than 15 years of success!

Hea It's an honour to work with Joe, and his team of professional , and skilled workers that make Border Plumbing, Hea & Electrical the reputable and successful business it is.

McFadden Buttar & Associates CPAs Inc. 206-1353 Ellis Street, Kelowna, BC V1Y 1Z9 250-763-4660

8

DECEMBER 2018

CONSTRUCTION Economic Optimism Drives Interior’s Construction Industry

Local Builders Remain Resilient in Spite of Substantial Challenges

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rowth in the Okanagan tech sector a nd a n i ncrease in public and private investment is keeping the Southern Interior construction industry firing on all cylinders.

“Recently, we’ve seen major projects like the Penticton Hospital, the upcoming Royal Inland Hospital in Kamloops, a new school in Kelowna, and several other large projects,” says Jason Henderson, CEO of the Southern Interior Construction Association (SICA).

“There are substantial projects throughout the region, including multiple residential towers in Downtown Kelowna. The area is seeing the most activity it has had in a long time.”

According to Henderson, most of these major public projects were initiated by the previous provincial government. There

Nationwide labour shortages mean a decrease in worker migration industry: “British Columbia’s near-term growth outlook is strong relative to other Western provinces, but much of the available surplus workforce released from Alberta when the

oil price fell in 2015 and major project activity declined, has already been absorbed in British Columbia or by other provinces.

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is also a substantial number of major privately-funded projects, especially in Kelowna’s downtown core.

“There’s a lot of confidence in the Southern Interior’s economy right now,” he says. “That’s what has been driving a lot of this growth. Kelowna is seeing a lot of the activity, especially with the growing tech sector bringing people into the region.”

Though the region is experiencing continued growth and optimism, industry professionals are facing several major challenges as they try to keep up with the demand.

Perhaps the most significant challenge for builders across Ca nada has been the labou r shortage crisis.

BuildForce Canada’s annual report included the following summary of BC’s construction

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CONSTRUCTION

DECEMBER 2018

CONSTRUCTION

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AGRICULTURE • COMMERCIAL • INDUSTRIAL

CONTINUED FROM PAGE 8

Relying on the supply of out-of-province workers may become increasingly difficult going forward.

Meeting ongoing labour demands will be contingent on t he i ndu st r y’s ability to continue attracting and training workers from outside construction or from outside the province as many of the prov i nc e’s m ajor projects reach peak demand requirements.”

This report showed that the next decade will likely see the exit of nearly 41,000 skilled workers to due retirement or mortality (about 22 per cent of the current labour force). This is contrasted with an estimated 33,000 first-time new entrants expected to be drawn from the local 30 and younger population.

In its recently released National Summary covering the years 2018 to 2027, BuildForce projected that the present skilled labour shortage that is impacting c o m p a n i e s a c ro s s t h e nation will continue to worsen.

In the summary of the BuildForce Canada report, Bill Ferreira, the group’s Executive Director said the industry has to take steps to head off a potential labour crisis.

“This decade, Canada needs as many as 277,000 c o n s t r u c t i o n w o r kers to meet labou r demands and counter rising

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ret i rements,” he sa id .

“There’s a lot “With these challenges of confidence in mind, the industry will need to step up recruitin the Southern ment efforts and do all it Interior’s can to encourage far more new Canadians, women, economy right and Indigenous Everything Water Everything Waterpeople to now. That’s what join Canada’s construction AGRICULTURE • COMMERCIAL AGRICULTURE • INDUSTRIAL • COMMERCIAL • INDUSTRIAL workforce.” has been driving For Fairley, while proga lot of this ress has been made, the present small percentage growth. Kelowna of fem a le i nvolvement is seeing a lot of is a n obv ious sig n that still plenty of room the activity, with there’s for improvement. the growing tech “There’s no escaping the fact that the older segment sector bringing of our industry is leaving people into the which creates a real potential for women,” she region.” c onc lu d e s. We’re now acutely feel i ng wh at a JASON HENDERSON labour shortage does to CEO OF THE SOUTHERN INTERIOR construction and it’s not CONSTRUCTION ASSOCIATION a problem you’re going to fix by looking at only 50 per cent of the population, you simply have to put it on the table for the other 50 per cent as well, make it an option and women will recognize it and take it.”

L oca l orga n izations t h ro u g h o u t t h e p ro vince, including SICA, are working to respond to this crisis.

“We’re trying to work w ith labou r partners like WorkBC and STEP, a skilled trades employment program through the British Columbia Construction Association (BCCA),” says Henderson. “We are continuing to educate the community at large, helping them realize that construction is a great career option that doesn’t require four years in university.”

According to Henderson, statistics for high school graduates are beginning to improve, with new studies showing up to one in 45 students are entering the trades within a year of graduation. Some studies

2019 will mark SICA’s 50th Anniversary. A major celebration is planned for May of next year

SEE CONSTRUCTION | PAGE 10

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CONSTRUCTION

10

DECEMBER 2018

CONSTRUCTION CONTINUED FROM PAGE 9

project that these stats will need to improve to one in 10 in order to meet the growing labour demands.

I n add ition to the ongoi ng l a b ou r cr i si s, SIC A a nd it s provincial counterpart BCCA are working to give BC builders a voice, advocating against harmful policies and taxes like the Speculation Tax, mandatory unionization policy on the Community Benefits Agreement, and the Employer Health Tax. “We are listening to our members and working to make their voices heard,” he says. “In the case of the Employer Health Tax, we’ve heard quite a few stories from members who are unable to hire new employees due to the tax. With the introduction of a $60-70,000 hit on the company’s bottom line, it’s not just the employers who are paying for this. Everyone is paying for it, either through price increases or fewer job opportunities.”

After the introduction of the Speculation Tax, Henderson has seen several major residential projects in the Kelowna area either put on hold or cancelled.

This means reduced investment and a higher cost of living in the region.

“Since I came on board with SICA, we’ve started to re-establish member value,” says

The Okanagan Valley continues to benefit from the growing tech sector Henderson. “We are working on building our brand in the community and continue to advocate on behalf of the construction industry.”

SICA has been addressing some of these challenges through advocacy, in partnership with the BCCA. Additionally, the organization created a fund through the Construction Foundation of BC. Already, they have funded a project at Peter Greer Elementary School in Lake Country where children in grades four to six can be exposed to construction-related activities.

With efforts like these, the organization is continuing to build into the future of the region’s construction industry.

“Next year will be a huge year for us, as we are celebrating our 50th anniversary,” says Henderson. “We are preparing for a major gala in May, and looking forward to celebrating construction month again in April. This coming year, we want to celebrate and promote our industry’s workforce. Not just the companies, but the actual workers on the ground.” www.sicabc.ca

The Speculation Tax, Employer Health Tax, and other recent policies are providing challenges for builders across the province

Don’t like the property assessment? They can be appealed

K

ELOWNA - It’s that time of year when annual property assessment notice displaying 2019 property assessment values and classification

arrive.

This year’s notices are especially important and deserve close inspection given the ongoing record increases in

Property taxes too high? ✦ Is your 2019 Property Assessment value fair? ✦ Is your assessment value equitable? ✦ Is your property tax classification correct? ✦ Have you received all available property tax exemptions? ✦ Should you file an appeal?

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commercial, industrial and investment property assessment values over the past year in most areas of the province.

It is from this estimation of commercial or industrial property assessment values that local governments and the P rov i nce w i l l determ i ne how much overall property tax is paid this year.

The BC Assessment Authority is responsible for the annual valuation of almost 2,300,000 properties in BC with its 700 employees, but it remains the property owners’ responsibility to review and appeal the notices to ensure they are fair and equitable.

And what if someone doesn’t agree with the assessment value or classification? Perhaps they believe it’s too high, or in some cases, too low. Can anything be done about it?

Yes, but appeals must be filed on or before January 31, 2019. T here is no fee to file an appeal at this first level of review.

Tim Down, President of PacWest Commercial Real Estate Advisors, wh ich specializes in annual property assessment appeal services throughout BC, notes, “If an assessment is incorrect, the owner will be paying more property tax now and into the future, so they need to ensure that they have been assessed fairly and consistently.

“Property taxpayers have a right to either the lower of the actual market va lue, or t he equ itable a ssessment value for their property,” Down adds.

“It should be no higher than a similar, competing property in their taxing jurisdiction. For example, a commercial

property in a downtown location should not be assessed at a higher rate than a similar neighbouring property.”

Down believes the significant property assessment value increases this year will result in even larger inequitable increases for many property taxpayers if not carefully reviewed and challenged.

Also, local governments are increasing property taxes to shore up funding for emerging social initiatives and strategies. These increases tend to place a higher burden of taxation on the nonresidential taxpayer.

Development land values and classification will continue to be an issue for property taxpayers with the BC Assessment Authority taking aggressive valuation and taxation policy positions in the application of higher tax classifications for mixed use developments and agricultural lands.

BC Assessment Authority continues its trend to aggressively pursue assessment valuation policies and property tax classification initiatives through lega l cha l lenges that w i l l have long lasting impacts on all non-residential property taxpayers.

It’s better to stay informed and vigilant these days, Down says, pointing out that property taxes, after mortgage and lease costs, are the largest annual operating expenses for property owners.

Once the appeal deadline has passed, property taxes cannot be appealed. He adds that property taxes go straight to the bottom line performance of all real estate assets. www.pacwestrealestate.ca

11

DECEMBER 2018

NEW LEADERSHIP PROPELS CORWEST BUILDERS INTO THE FUTURE Construction Management Firm Builds Top-Tier Team of Professionals

K

E L O W N A - C o r We s t Builders is entering a new era.

Under the leadership of President and General Manager Ray Wynsouw, CorWest Builders, a Kelowna-based construction management firm, has built a team of outstanding professionals who are able to meet a diverse range of needs in the Okanagan.

CorWest began about 12 years ago as a subsidiary of Troika Developments, a Kelowna-based land and real estate development company. Though CorWest continues to function as general contractor for all of Troika’s Okanagan projects, they are open for business and 2018 saw the company taking on new residential, commercial and institutional projects across the Okanagan Valley.

W hen Wy nsouw was approached by Troika CEO Renee Wasylyk to take the helm at CorWest, the decision was easy. “I’ve always had a passion for building homes,” he says. “What we provide for families and communities is so important, and it’s a very fulfilling line of work.”

With a diverse set of experience and expertise, as well as his relationships with trades, suppliers, building officials, and government officials, Wynsouw was a perfect fit for the growing company. He was the sole proprietor of his own project management company for 25 years, worked as a building inspector, and has served as president of the Canadian Home Builders’ Association for Central Okanagan.

“We’ve brought a new focus, a new direction, and a different philosophy,” he says.

“Today, I share an office with Mike Woodroff, our senior construction manager. We drive that philosophy together, and have built a team that can take us where we need to go.”

T he Troika connection has also been a key driver in CorWest’s successes.“O u r CEO Renee Wasylyk has been working to elevate CorWest’s profile since its inception. As a result, we have been hiring nothing but

Current CorWest project West Harbour is a resort-style community of over 200 homes that includes a 500 ft sandy beach and private 225 slip marina the best to grow our team. We’ve been investing in education and training, and this year, we became COR Certified through WorkSafeBC.” This certification was the result of a year-long process involving the complete revamping of the company’s safety manual, with new safety procedure implementation for trades, suppliers, and management.

“We want to make sure everybody goes home safe each day and nobody gets hurt,” says Wynsouw. “It has taken a lot of effort on the part of our safety coordinator Lisa Detmers, and we are very happy with the result.”

CorWest has several major construction projects underway, including West Harbour, a resort-style community of over 200 homes that has recently entered its third phase. This project was planned and developed by Troika, while CorWest manages all aspects of construction.

The community includes a 500 ft sandy beach, private 225 slip marina, pool amenities, and a central amenity building that includes tennis courts and a fitness room.

Additionally, they have been busy constructing another Troika

“We’ve brought a new focus, a new direction, and a different philosophy. Today, I share an office with Mike Woodroff, our senior construction manager. We drive that philosophy together, and have built a team that can take us where we need to go.”

RAY WYNSOUW BUILDERS

Ray Wynsouw is the President and General Manager of CorWest Builders

venture called Green Square Vert, Kelowna’s first six-storey wood frame building. The development features 134 contemporary condominiums and townhomes in the heart of Kelowna’s Lower Mission.

These two large-scale projects have provided CorWest with a foundation to focus on sustainable building practices.

“The new BC Energy Step Code is coming and will require a new

standard of energy efficiency in homes through a five-step process by the year 2032,” says Wynsouw. “We recently received a report from the energy advisor indicating that our current building practices already meet step three of the code. That was a very proud moment for us.”

T he team at CorWest takes great pride in building communities, but they also work to contribute to their communities

PRESIDENT AND GENERAL MANAGER OF CORWEST

IF IT’S BUILT BY CORWEST, IT FEELS LIKE HOME. CORWESTBUILDERS.COM

in any way they can.

“Our staff are engaged in many different associations, and are involved in the community,” says Wynsouw. “We help where we can, whether it be working with the John Howard Society, the Journey Home Society, or local schools and sports teams. Giving back is very important to us.”

For more information on CorWest please visit www.corwestbuilders.com

12

DECEMBER 2018

AWARDS ROLL IN FOR ARPA INVESTMENTS Developers Win Big at Building Awards, Named Finalists for BC Small Business Awards

K

A M L O OPS - “ It’s not ju st ab out a bu i ld i ng.

It’s about building into a community.”

According to Arpa Investments Partner Joshua Knaak, this is the foundational philosophy that’s driving his company’s recent success.

Already, the developers have been lauded for their recent ‘The Vistas on Battle’ project, taking home a 2018 Thompson Okanagan Kootenay Commercial Building Award for MultiFa m i ly a nd a 2018 Keystone Award (Best Multi-Family Housing Development).

Most recently, Arpa has been named a Top 10 Finalist for the BC Small Business Awards in the Best Company Category.

“We are a pretty new company, and the Vistas on Battle was our first project,” says Knaak. “For us, it’s exciting to see we’re making an impact in the community as well as creating an outstanding product.”

The Vistas on Battle was the company’s inaugural multifa m i ly development. It was

completed with a hands-on approach that ensured a high-quality finished product.

“Our goal was to create something exceptional,” says Knaak.

“There were many things that went into that building that were a level above.”

Knaak came to the company after nearly a decade working as a banker with Canadian Western Bank (CWB). In 2015, he left to start Fit Financial, a commercial mortgage broker (which he continues to this day). Around the same time, he began a partnership with brothers Jasbir a nd Parmjit Mahal, ex p er ienced Kamloops builders and developers.

The Mahal brothers have been building since the late 1990s, and moved to Kamloops in 2006.

When Knaak first met them, he was working at CWB, helping them finance their Beachmount Estates project.

“They are hard-working guys,” says Knaak. “On the Beachmount project, they were often on-site until 10:00 at night, doing work themselves. On work-sites, there are a lot of things that trades don’t necessarily do, and somebody’s gotta do it. They have a hard work ethic, and do whatever it takes to get the job done.”

The three partners purchased Arpa from its founders in 2015, transforming it into the general contracting company it is today.

The Vistas on Battle won both a 2018 Thompson Okanagan Kootenay Commercial Building Award for Multi-Family and a 2018 Keystone Award (Best Multi-Family Housing Development) “We each have a distinct skillset, which means we don’t overlap very often,” says K naak.

“Jasbir is the project manager, Parmjit is on-site, making sure everything gets done, and I’m in the office. Our ability to work as a team means we can ensure a high level of quality from planning to

execution.”

So far, Knaak and the Mahals have maintained a hands-on approach, doing whatever it takes to ensure their projects are completed with a high level of quality.

Currently, the team has two major projects underway, which includes Spirit Square, a mixeduse building in the North Shore Area. Arpa initially purchased

a piece of the property, with the City owning the rest (which included a public park).

“We ended up acquiring part of the park from the city, which is relatively unheard of” says Knaak. “The property has been zoned to include an affordable housing component, which received no pushback from the community. For us, this project

8-1445 MCGILL ROAD, KAMLOOPS, BC P: 250-374-5572 WRABELBROTHERS.COM

to Jas, Parm, Joshua and the Arpa Investments Team!

A kitchen in a unit at the Vistas on Battle

13

DECEMBER 2018

An artist’s rendering of Spirit Square, an Arpa mixed-use project

Joshua Knaak is a Partner at Apra Investments, alongside brothers Jasbir and Parmjit Mahal

Hallways at the Vistas on Battle was about connecting the dots, and coming up with a solution that would benefit all parties involved.Arpa is also in the process of completing the Station on Tranquille, a mixed residential/ commercial building located at 280 Tranquille. It will feature 47 condo units including micro suites, as well as street access commercial space for a future brewpub and office space. Project completion date is slated for spring 2019.

“All 10,000 square feet of commercial space has been rented out already,” says Knaak. “We have United Way and Thompson Rivers University setting up in this space. It’s also going to be the first location for a new brewery in

town, and 41 of the 47 residential units are sold to a broad variety of purchasers including a city councillor who intends to reside there. It’s great to create a space that makes a statement with who is moving into it.”

This month, Arpa held a staff Christmas party with 12 in attendance, up from three employees just two years ago. With projects on the books to keep the company busy for the next seven years, the partners’ communityfirst philosophy is paying off.

“We’ve been successful in doing extensive preliminary engagements to figure out what people are looking for,” says Knaak. “Over the years, I have financed a lot of projects. Some

went smoothly, and some felt like a battle from start to finish.

For us, we’ve built structures that people have wanted in the locations they want it. We tailor our product to the community, the city, and ultimately, the tenants and residents of the unit.

I’ve never seen a problem I didn’t want to solve, and when people start to see you as a problemsolver, opportunities come with it.”

As the company continues to grow, Knaak and the team are working to create a structure that can keep business running smoothly at every stage.

“We spent Father’s Day last year hauling tile on a project to get things ready for sub-trades

“We each have a distinct skill-set, which means we don’t overlap very often.

Jasbir is the project manager, Parmjit is on-site, making sure everything gets done, and I’m in the office.

Our ability to work as a team means we can ensure a high level of quality from planning to execution.”

JOSHUA KNAAK PARTNER AT ARPA INVESTMENTS

the following morning,” he says.

“Now that we’re bigger, we realize we can’t be everywhere at one time, so we’re training up guys to become project managers, and I’m training an office manager to take on some of the roles I’ve had before. At CWB, we had the greatest success building from within, and that’s been true here as well.”

Arpa recently moved into a new location at the Kamloops Innovation Centre, a non-profit tech incubator.

“People don’t often associate construction with the tech industry, but it has been quite a good fit,” says Knaak. “We’re building relationships with many companies that create products we can use. For example, we’re working with an augmented reality company that has created software to help us visualize areas of the city that we’re looking to develop. Moving forward, we are hoping to continue utilizing tech and innovation to take this company to the next level.”

Knaak believes that Arpa’s level of success would not be possible without the sub-trades, engineers, architects and suppliers used for each job.

“Jas and Parm have a high level of loyalty to the people they work with - employees as well as subtrades,” he says. “We couldn’t do what they do without them, and we’ve built strong relationships with them all.” www.arpainvestments.info

Congratulations to Josh, and the team at Arpa Investments!

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Congratulations to Josh and the team at Arpa Investments!

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101-1428 Lorne Street Kamloops, BC

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OFF THE COVER

14

DECEMBER 2018

INNOV8 CONTINUED FROM PAGE 1

and cost-effective for the right clients.”

Reliability and hard work are Brosseau’s trademarks, something he earned a reputation for when he partnered in an office equipment business in Red Deer, Alberta, at age 29. He sold his interest in the company in 2013, the same year he bought Lakeside.

Brosseau has a deep appreciation for the relationships that have helped him grow as a person and as a company, and the trust people have put in him. He is committed to passing that on to his staff and clients.

“People who believed in me took a chance, too,” he says, recalling his first days in business. “Everybody said we’d fail. . .that we’d never start a business like this from scratch and be successful.

But we did, because we never gave up.”

In those early days, Brosseau was the last guy to get paid.

“I was bailing hay for $8 an hour after work just so I could pay my bills,” he says. “I drove the oldest piece of junk truck, and I remember looking in my couch for money because everybody needed to get paid. I used my Visa to pay off my MasterCard. “But I never missed a payment – ever.”

After all that hard work and sacrifice, his big break came.

He had an opportunity to bid

Andre Brosseau is President of Innov8 Digital Solutions Inc. on supplying 30 machines for a large and growing oilfield services company.

“We gave them a well-thoughtout proposal and presentation which was innovative and creative,” he says. “One week later, I heard back from our procurement contact at who told me: ‘I want to

tell you we’ve decided to go ahead with you. Three of us on the procurement team met and the other two members wanted to go with IKON, but I felt strongly that we should go with you because you had the best proposal; and this is what I told them:’ ”I came from a company called

Canada’s largest multi-brand pickleball supplier

Titan Electric that started with just four of us. We submitted a bid with Imperial Oil, they took a chance on us, they give us an opportunity. That one contract gave us the foundation to grow and become a $70 million company which you just bought. I’ve dealt with Andre in the past, and I know his reputation for how well he treated customers and that I believe we should give them the same opportunity’.”

Then he told Brosseau with a bit of a laugh: “You have the opportunity.

Now just don’t screw it up.”

He didn’t and that contract became the catalyst for growth.

After Brosseau sold in 2013, he and his wife Katia moved their family to Kelowna for a slower pace of life, purchasing, Lakeside Office Systems. But he grew restless, and says “I asked Katia for permission to build again, and she gave me her blessing.”

At the time, Lakeside had 10 employees and 500 pieces of equipment on service contracts.

Within two years, they’d doubled their client base throughout the Thompson Okanagan and were recognized as the fastest growing Canon dealer in Canada.

In May, 2015, Brosseau teamed up with longtime colleague Brent Cartier to purchase Unity Business Machines Ltd. in Victoria which had been operating since 1978. In 2016 they merged Unity under the Innov8 Digital Solutions Inc. banner and quickly

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acquired Unity Business Systems Ltd with offices in Nanaimo, Courtenay and Campbell River.

Not one to sit still for a second, on February 1, 2017, Innov8 purchased Canon Canada’s Vancouver Island operations. Today, they are servicing well over 5,000 units in the markets.

While the company’s growth is satisfying, Brosseau notes “I’m most proud of how we support the community. The most important thing is to support the communities that support us.

We do it because it’s the right thing to do, and we also get a lot of gratification for doing so.”

Brosseau notes Innov8 contributes approximately 10 per cent of pre‐tax profit back to various philanthropic causes.

Brosseau loves coaching and mentoring staff.

“Leadership is earned, not g iven,” he says. “Respect is earned, not given. You have to earn everything. The difference between a leader and a boss is it’s not I and me, it’s we and our. It’s about us as a group. There is no ‘I’ in team.”

He truly views employees as members of the Brosseau family.

“It’s about being a Dad, really, and being able to have a connection with younger people. They need to have someone mentor them, feel that they’re part of the family, and that everything doesn’t come easy.

We teach kids it’s okay to fail, but learn from those failures.” www.myinnov8.ca

s the year draws to a close, we are celebrati ng the businesses and people who have contributed to our success this year! A new board, new projects and continuing successful programs is all part of what we have to look forward to in the new year!

T he A rmstrong Spa llu mcheen Ch a mb er of Commerce has announced its 2018-2019 Boa rd of Directors.

Executive, elected: President, Peter Rotzetter of Chocoliro Finest Chocolate; 1 st Vice-President, Sean Newton of Stardust Gardens and 2nd Vice-President, Cheryl Hood of DIY Chixs.

Directors, elected: Fran Stecyk; Rex Landis of Hollandis Contracting; Madison Reynolds of Asparagus Community Theatre; Graham

Turnbull of 107.5 Beach Radio; Heather Danglemaier of Fortune Creek Kennels; Caitlyn Mundell of Wild Oak Café and Patti Wood of Spall Storage. Returning Directors with 1 year remaining in their term: Deborah Fox of Kohler and Lori Shepherd of Rossworn Henderson Inc. T he b oa rd-ele c t wa s sworn in by City of Armstrong Mayor Chris Pieper and Township of Spallumcheen Councillor Joe Van TienHoven at the AGM in November. Following the business portion of the evening, there were short presentations by Spa Hills Compost, North Okanagan Community Futures and Chamber Group Insurance.

The Board Governance Workshop on 1 March 2019 is designed to inform, educate and assist both volunteer board members and staff about governance, best practices and effective operation of a board. Those attending this dynamic and engaging workshop will learn from the best as Deb McLelland, formerly of the Kamloops Chamber, presents this session. Recognized as a leader among chambers for forward thinking and innovation, Deb is also a recipient

of the BC Chamber Gerry Fredrick Award, recognizing the Executive of the Year and a Council of Excellence Member - Chamber of Commerce Executives of Canada.

Spaces available – contact us for more information.

Mark your calendars for annual Community Excellence Awards Saturday April 27! Nomination forms will be out January 15th.

Pleased to welcome Ryan Gosselin to the business community. Ryan recently purchased Classic Auto Repair and has rebranded the company to be OK Tire Classic Auto.

Congratulations to Caravan Farm Theatre, Asparagus Community Theatre, NexGen Hearing, Sea Stars Kids Boutique, Bosley’s, Bannister Honda, Spallumcheen Golf & Country Club, CIBC – all named in the recent ‘Best of the Okanagan 2018’ Readers Choice list! Well done!

Merry Christmas! All the best in 2019!

Patti Noonan is the Executive Director at the Armstrong Spallumcheen Chamber of Commerce. She can be reached at (250)546 8155 or manager@aschamber.com

KAMLOOPS

DECEMBER 2018

AWARDS‌. WHY BOTHER?

TOTA GLENN MANDZIUK

I

t has been a tremendous year for our region and Association, not only being nominated for but shortlisted and even winning several prestigious awards around the world, against some very strong and, quite frankly, much larger in terms of budgets competition.

Our region “Thompson Okanagan� is being recognized as a leader in strategic vision in Sustainable / Responsible Tourism operation and development and this recognition is coming from organizations who are themselves Leaders in Tourism.

It began last February, not long after the Biosphere Certification where the region received the World Travel and Tourism Council’s “Tourism for Tomorrow Destination Award�. This was quickly followed by the 2018 World Tourism Award as North America’s Responsible Tourism

Destination and recently we were proud to be named as the World Tourism Award’s Responsible Tourism Destination World Wide for 2018. Further, we have been Silver medalists or top finalists in a variety of award programs including SKAL, International T ravel a nd Tou rism Awa rds Planning Institute of BC, Land Awards finalist and the list goes on.

A long the way I have been asked what all this means for the region, does it really matter, why bother, how can tourism stakeholders benefit and my answer is always the same: “This is putting the Thompson Okanagan in the minds of industry partners and travellers worldwide and shows we are collectively heading in the right direction. These awards belong to our region, Province, and Country, and in turn to each one of you as tourism stakeholders. We are showing the next generation of guests that we are different, that we stand for something, and that we understand the value of the area we so proudly represent and do business in. These are difference makers for you and every resident who calls the Thompson Okanagan home.

Responsible / Susta i nable tourism is what consumers both young and old are asking for at an

increasing rate. Today’s research indicates that ž of all travelers say sustainability is important in their travel decisions and in a 2015 report, 66 per cent of the US market indicated they would pay more for certified sustainable products (a number that was from 55 per cent the year prior).

O u r g u e s t s a re c h a n g i n g, but we are poised to meet that change and to let them know that these are issues we have been actively looking at for many years and more recently focused on everything we do and say.

In the coming weeks, we will be launching a new and exciting initiative with organizations like the Responsible Tourism Institute and bookdifferent.com, which again we see as helping our stakeholders lead the way and communicate their commitment to long-term responsible thinking.

Awards‌well you can say “well why botherâ€? or you can get involved and get behind this movement to elevate the Thompson Okanagan on the world stage and invite them to visit.

Glenn Mandziuk is President and Chief Executive Officer of the Thompson Okanagan Tourism Region. He can be reached at ceo@ totabc.com

15

KAMLOOPS CHAMBER EXECUTIVE DIRECTOR MOVING ON TO NEW CAREER

KAMLOOPS DEB MCCLELLAND

A

fter nineteen years with the Kamloops Chamber of Commerce, Executive Director Deb McClelland will be flexing her entrepreneurial muscles across the country.

For the past five years, Deb has been developing a “side hustle� called, OnBOARD Training. Her plans always were to develop her business to the point where she would need to leave the chamber in order to accommodate all the requests for her expertise.

Deb travels all over the country, delivering various workshops that assist not-for-profit boards in their volunteer roles. Strategic planning, board governance and chamber management are her specialty. “The goal is to have every board

work more effectively and efficiently. The idea is to build winning teams that others dream to be a part of.�

The Chamber Board will be announcing their new Executive Director in the new year. We wish Deb all the best in her new role! ••• We are so happy to welcome the fol low i ng new members to the Kamloops Chamber of Commerce; HealthFare Restaurants, Edward Jones - Tracy McCall, Ellie Stevens PREC, Flatsix Enterprises Ltd, Guillevin International, Highland Power Lines Ltd, Let’s Move Studio, Master Care Janitorial and Facility Services, OPA! of Greece, ProCad Designs Ltd., Remax - Rusty Franke, Sia Immigration Solutions Inc, Top Down Enterprises Inc. and Vivid Orthodontics.

Deb McClelland is Executive Director at the Kamloops Chamber of Commerce. She can be reached at deb@kamloopschamber.ca.

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16

MOVERS & SHAKERS Leckie Road, formerly home to Greyhound Canada, has sold for $5.25 million. The sale was brokered by HM Commercial of Macdonald Realty Kelowna, and the property has a central location with opportunity for densification and redevelopment.

KELOWNA U-Eight, the last phase and seventh condominium in a project built by Mission Group, is scheduled to begin early in 2019.

These condominiums are located near the University of British Columbia’s (UBCO) campus in the University District. U-Eight will have 90 units and is expected to sell quickly, as previous buildings in the project – U-Six and U-Seven sold out over a weekend. Sales for these new units will begin in 2019, with construction expected for the spring of this coming year.

Unit prices are estimated to begin in the $200,000.

A local multi-family development has been sold for $2.75 million. The sale, brokered by Macdonald Realty Kelowna, involves a one-acre land parcel zoned for a medium-density housing development project.

The property is located at 280 McIntosh Road.

IMBY Real Estate Corporation is an innovative new company

co-founded by Stephen Jagger, which enables micro-investing opportunities for BC real estate.

The company features investment opportunities for Kelowna, Kamloops, Victoria, Nanaimo and Vancouver – where clients can invest for as little as $1. IMBY functions with a 51 per cent share in rental property, and a 49 per cent share made available to those interested in investing.

This runs in a similar manner to investing stock in an enterprise, and the 49 per cent share can increase a portfolio as it is used as financial leverage, buying more properties to increase the possible value of the share investment.

A second record sales quarter was just reported by True Leaf Medicine International Ltd. The company generated revenues from global sales of their hemp products for pets, True Leaf Pet. This quarter’s sales totaled $572,071, which, with last quarter’s numbers adds up to $1,000,000 for the six months.

A two-acre property at 2366

Gather Restaurant, owned and operated by Sung Park and Luigi Coccaro, is now open for business at 105-460 Doyle Avenue.

The restaurant serves a blend of Italian and Korean food.

The staff at Coldwell Vanker / Horizon Realty congratulate Jane Hoffman on receiving the Realtor Care Award for 2018.

BDO’s Kelowna office has a set of new managers via new hire and promotion. New senior managers include: Mike Smith, CPA, CA, Vickie Naumann, CPA, CA, Jennifer Jackson, CPA, CA, Jason Granger, CPA, CA, and Brennen Giroux, CPA, CA. Other new managers include: Jeffrey Smith, CPA, CA, Shantay Woytas, Kristin Jeckel, Khristian Koulev, CPA, Sandra Gagnon-Bourgoin, CPA, CA, and Karter Basran, CPA. The marketing manager is Scott Simpson.

Three winners were named by Valley First, a division of First West Credit Union, for their 2018 Fan Choice Awards. Globally Fair, a free trade shop, NEU Movement, a fitness centre, and Crumbs and

DECEMBER 2018

Business Examiner Gold Event Sponsors

Roses, a gluten free dessert and bakery venue, all received an award.

Bouchons Restaurant, located on Sunset Drive and owned by Beatrice Laforge and Stephane Facon, now offers a side business of Bouchons Bistro Catering. The catering and pastry shop provides take-out, meals-to-go, and catering services to their clients.

Cynthia Waldek-Peters has retired from her position with the BC Cancer Centre, and from almost 25 years of fundraising in BC’s interior. Cynthia worked in fundraising for 13 years with the cancer centre, and before that with United Way. The Browns Socialhouse location at #100-1544 Harvey Avenue is now solely owned by Derek Archer. Amongst other changes, Tyson Ralph has been named as general manager, Jamie Macintosh is the second general manager, Tia Sadler will be service manager, and Chris Casado will

be the Regional Kitchen Manager.

Jessica Lenz is congratulated on achieving a place on the National Honour Roll for the National Common F inal Examinat ion (CFE), hosted by the CPA Western School of Business. She is one of 14 BC students to be named to the Honour Roll.

Both Marvin Geekie and David Yerema, lawyers practicing with Salloum Watts, located at 200 – 1455 Ellis Street, now offer a full range of services for immigration law both locally and internationally.

Kelowna company, Core Health Technologies, has been honoured with the 2019 Canadian Business Excellence Award, in addition to ranking in the 2018 Growth 500 for the country’s most rapidlygrowing companies. Core Health is a corporate wellness technology venture.

SEE MOVERS AND SHAKERS | PAGE 17

MARK BURLEY TAKES HELM AT DOWNTOWN KELOWNA ASSOCIATION

KELOWNA NEWS MAXINE DEHART

G

uest Columnist Maxine DeHart is a Kelowna has been writing the popular “Straight from DeHart” business column for over 20 years.

Maxine is currently a Kelowna City Councillor, as well as the Director of Sales and Marketing at the Ramada Hotel and Conference Centre, where she has been employed for 30 years.

Well-known media guy, Mark Burley is the new Executive Director of the Downtown Kelowna Association (DKA). Mark spent over a decade as Group Program Director for Bell Media, overseeing programming for all 22 Bell Media stations in the BC Interior and managed large employee and stakeholder teams. His responsibilities included the operations and programming of three stations (99.9 SUN FM, 101.5 EZ Rock and AM 1150).

Oh So Potato is a new restaurant concept started right here in Kelowna by founder Kory Rousseau. Located at the corner of Gordon Drive and KLO Road beside Caesar’s Pizza at 1155 KLO Road, Kory originally saw the concept in the US and Australia. Oh So Potato is fast casual dining with grab-and-go and rail bar seating for about 12 inside. The menu is, of course, all about potatoes. First, you choose from a mashed potato, baked potato or potato wedge base. Then the fun begins with over 15 toppings to choose from, including Aloha, Greek, Mediterranean, Fiesta Tacos Chilli cheese, Meatballalicious, Butter Chicken, BBQ Pulled Pork Steak and Cheese, and good old

Broccoli and Cheese. Large russet potatoes are used and there is something for everyone’s taste.

We tried the Mediterranean and the Chilli Cheese and both were delicious. Open 11:00 a.m. to 7:00 p.m. A second location will be opened shortly at the corner of Gordon Drive and Harvey Avenue. Call 250-938-5677 www. ohsopotato.com Well-known Kelowna businessman and long-time friend, Terry Moldenhauer is retiring after 25 years with Waste Connections of Canada. Terry started with BFI Canada, and then the company changed to Progressive Waste and now to Waste Connections of Canada. All three companies are well-known in the area. When asked what he is going to do in retirement I knew he would say golf, as we know he is a huge golfer. For the entire 20 years, Terry and all three companies were major sponsors of the Maxine DeHart – United Way, Ramada Hotel Drive-Thru Breakfast being one of the first companies to come on board.

Chris Sobon of Global Okanagan (CHBC TV) is the new managing editor of the TV station.

Chris will be overseeing all news operations and has worked at the station for 34 years, starting as a master control operator in 1985. Chris has worked his way up ladder, so to speak, becoming

an ENG cameraman, assignment editor in 2003 and now the managing editor.

Congratulations to the winners of the Canadian Mental Health Association (CM H A) Mentally Healthy Workplace Awards. They are William & Associates Counselling Services (Small Business), TWP Fitness (Medium Business), and Interior Savings Credit Union (Large Business). Jessica Samuels is the Communications and Events Manager for CMHA www.cmhakelowna.org Long-time well-known radio guy, Bruce Irving will be retiring at the end of December, ending his 30 year career in radio sales.

After co-owning and operating the Courtplex Racquetball and Squash Club for 10 years. Bruce was hired by Nick Frost, owner and founder of SILK-FM in June of 1988. Nick sold the company to Standard Radio and Standard then sold to Astral Media who finally sold to Bell Media in 2010.

Bruce remained in sales with all of those companies. Incidentally, Bruce will be turning 70 on January 20/2019.

Congratulations to realtor Jane Hoffman of Coldwell Banker/ Horizon Realty who was the recipient of the prestigious Realtor Care Award for 2018.

Derek Currie is t he new branch manager of BMO Bank

of Montreal at 101- 3640 Gosset Road in West Kelowna. Derek has been with BMO for over 11 years starting in Langley as a financial services manager and from there worked in Abbotsford and Chilliwack before taking on a mortgage specialist position. Derek then moved to Osoyoos as assistant branch manager and then into the branch manager position and now is the new manager of the Westbank branch.

Derek.currie@bmo.com The 44th Annual Civic & Community Awards are Wednesday, April 24th at the Kelowna Community Theatre. The nomination period is December 3 to February 8. Citizens are encouraged to recognize and celebrate individuals, businesses and organizations for their volunteerism and outstanding achievements that have made a significant contribution to our community in the year 2018. You can nominate by online submission, e-mail or drop off at the Parkinson Rec Centre or City Hall. Nomination forms and info are available online at www.kelowna.ca/ our-community.

Maxine DeHart is a Kelowna City Councillor and local hotelier.

Contact her at 250-979-4546 or 250-862-7662; Email maxdehart@ telus.net.

MOVERS & SHAKERS

DECEMBER 2018

MOVERS AND SHAKERS CONTINUED FROM PAGE 16

Accent Inns Inc., with President and CEO Mandy Farmer, has received the Business of the Year Award for 2018 from the Tourism Industry of Canada (TIAC) for their excellence in innovation, business practice, and employee satisfaction.

SALMON ARM Armstrong business, Chocoliro’s Finest Chocolates, owned

by Jolanda and Peter Rotzetter, will be relocating to 2543 Pleasant Valley Boulevard, near the Wild Oak Café and Twisted Purl Yarn Studio. The chocolate shop had been located at the Towne Centre Mall at the corner of Okanagan Street and Pleasant Valley Boulevard for eight years before this move.

December marks the first anniversary of the Salmon Arm location of Olive Us Oil & Vinegar Tasting Room. This independent family owned business, started 5 years ago in Vernon and has since expanded to Lake Country and Westgate Public Market in Salmon Arm. The SASCU Downtown Activity Centre in downtown Salmon Arm has been sold, with a sale closing date of January 31st, 2019.

The school district cannot release information on the buyer and price until the sale has been finalized. Before the sale, community groups leased parts of the space for various purposes.

BC’s Ministry of Transportation and Infrastructure has announced its plan to replace the RW Bruhn Bridge in Sicamous.

The replacement will be a single bridge with a five-lane structure, with plans for improvements to the intersection at Silver Sands Road and Old Sicamous Road.

The project is estimated at $224.5 m i l l ion a nd constr uction is scheduled to begin in 2020 with a two-year time frame.

Talks are underway to shift the Ripped Snow Fest, historically held in Sicamous, to Salmon Arm. The weekend event features snow sports such as snowmobiling, snowbike races and more. It will be held in February at the proposed location of the Salmon Arm Fairgrounds, which would be large enough to accommodate the 6,000-10,000 people who attend the event each year. Talks with city council will continue into January on the proposal and request for funding.

A grand opening was held on December 5th for the Shuswap Makerspace, located in the bottom level of the Salmon Arm Innovation Centre. The community-driven venture offers a place for people to explore technology, learn and teach new ideas. The space allows access

to shared equipment, as well as knowledge and expertise.

Karen Dow and Wolf Wesle of Green Croft Gardens have started a new business, Living Leaf Growers, located at Westgate Public Market, which provides year-round locally-produced micro-greens and greens. For the past two years, Dow and Wesle have worked on developing a commercial hydroponic system with which to grow their products. Their first batch of lettuce is scheduled for harvest on December 17th, with more anticipated in the following months.

ThinkMoney, a n operation owned by Ross and Jean Neufeld, has changed locations from Blind Bay to the Westgate Public Market. The business offers technology repair services to devices such as computers, smart-phones and tablets.

A storefront for woodworking craft has been opened by artisan Kyle Merriman in the Westgate Public Market. The shop offers tables, bookshelves, trays, coasters, couches, artwork and more.

Talking Rock Golf Resort and Quaaout have been honoured with the 2018 ITAC Indigenous Cultural Tourism Award, presented by the Indigenous Tourism Association of Canada. This honour was bestowed as part of the annual Canadian Tourism Awards, which recognize excellence in tourism endeavours.

Local businessman, Gord Erickson, owner of a building at Village West Pizza, has confirmed that a Mr. Mikes location will soon be opening up in Salmon Arm. A deal was signed with Stonewater Group on November 30th to seal the deal.

Robert MacDermott has been named Product Advisor for the month of November at Hilltop Toyota, at 2354 Trans Canada Highway NE.

KAMLOOPS Husband and wife partners in The Noble Pig Brewhouse, Maeghan and Jared Summers, have opened up a second restaurant, Forno on Fifth. This new restaurant is located at Fifth Avenue and Lansdowne Street in the previously-occupied Sanbiki Restaurant, and serves Mediterranean-inspired food along with a whiskey bar.

Alchemy Brewing Company, with general manager Ken Morley, has recently opened on Victoria Street’s 600-block, next door to The Noble Pig Brewhouse.

The microbrewery pairs Portland-inspired craft brews with a food truck style menu.

Kamloops lawyer, Michelle Stanford, was na med to the Queen’s Counsel class for 2018.

With her new royal title, she adds ‘QC’ after her name, of which title two dozen other BC attorneys also received this year.

Stanford formerly served as the president of the Kamloops Bar Association, sitting on the bench of the Law Society of BC, has been a guest lecturer at Thompson Rivers University law school, as well as serving in many other roles in the community.

Two local businesses have been named as semi-finalists for the 2019 Small Business BC Awards.

Arpa Investments was named as one of 10 semi-finalists for the Best Company category, and Raven Reads Books Ltd., was named as one of 10 semifinalists for the Best Concept category. Award winners will be announced on February 21st at the Small Business BC Awards Gala, held at the Vancouver Convention Centre.

According to a November report by the City of Kamloops, 2018 has set another record for annual construction values. This year the City has approved over $262.6 million in building permits, which compares with last year’s $224 million.

T he City of K a m loops h a s awarded a contract worth $4.4 million to Arrow Transportation Systems Inc. in order to compost biosolids. The two-year agreement will fill a short-term need while the City constructs a longterm plan for management of the biosolids. The first year of the agreement will entail removal, composting and soil production at a facility managed by NutriGrow. The soil will be used for various projects, including the Talking Rock Golf Course 9-hole expansion project.

T h e T hompson-Oka naga n Tourism Association (TOTA) received a prestigious international award at the 25th annual World Travel Awards, held in Lisbon, Portugal. TOTA was honoured with the World’s Responsible Tourism Award, which was accepted by President and CEO Glenn Mandziuk, Frank Antoine, the board chair, and Ellen Walker-Matthews, vice-president of destination and industry development.

Brett Fairbairn has been named as the new President and ViceChancellor of Thompson Rivers University. Fairbairn has taken over from former President, Alan Shaver, and interim President, Christine Bovis-Cnossen, and assumed his new responsibilities as of December 1st.

PENTICTON HM Commercial of Macdonald Realty Kelowna has brokered the sale of a 2-acre land parcel and industrial building in Penticton, at 2324 Government Street. The sale amounted to $3.2 million for

17 of the week as they head into the weekend. Each pack has a little extra to share with the family.

A Liquor and Cannabis Regulation Branch application, submitted by Green Gaia, has cleared another hurdle in its quest to open a cannabis retail store in the Summerfair Shopping Centre. City council has approved the application as it received no red flags from the community, RCMP or school district.

Brett Fairbairn, President and Vice-Chancellor of Thompson Rivers University the property, which is zoned for general manufacturing use.

Peters Bros. Const r uct ion was named as the recipient of The Deputy Minister’s Award of Excellence for Contractor of the Year for their Dawson Creek highway project. The $6.1 million project, spanning 68-kilometres, was completed on time and on budget.

Varga Law has relocated to a new office at 125-535 Main Street in Penticton.

The local Royal Canadian Legion branch has voted to move locations from thei r former space on Martin Street to 257 Brunswick Street. Talks are already underway, with the possibility of a move as early as spring of 2019.

The Park Rill Creek property, located in the South Okanagan, has been acquired by the Nature Trust of BC. The 32.2-hectare land parcel will be added to the Trust’s White Lake Basin Biodiversity Ranch complex.

David Mullner and Celine Nativel have opened up Maison Mulnati French Vegan Chocolates, which is located at 756 Eckhardt Avenue West. Here, chocolatiers craft exquisite vegan chocolates, inspired by their time living in France.

Grand Chief Stewart Phillip, president of the Union of BC Indian Chiefs, chairman of the Okanagan Nation Alliance, and former chief of the Penticton Indian Band, was awarded an honorary degree from the University of British Columbia’s Chan Centre.

SUMMERLAND Summerland IGA will be participating in the Penny Lane Pack P rogram, sponsored by the Penny Lane Legacy Fund.

This community program aims to provide food for children and families in need in the Summerla nd a rea. T he prog ra m entails that students receive a pack, packed by volunteers, containing two days-worth of food and snacks delivered at the end

Summerland City Council plans to apply for funding for two initiatives. An application will go out to the Rural and Northern Infrastructure Fund for a grant for an electrical utility voltage conversion, and another application will be submitted under the Community, Culture and Recreation Fund for improvements to the arts and cultural centre building.

This year’s Light Up the Vines event marked its eighth year r u n n i ng. T he event was organized by Bottleneck Drive, an association comprised of 20 wineries, a brewery, distillery, and three cideries in Summerland. Tasting events were held in conjunction with the Festival of Lights, running on November 24th and December 1st and 2nd.

VERNON Four new full-time firefighters have joined the team at Vernon Fire Rescue Services (VFRS).

Dave Robinson, Shawn Calder, Bryan Carter and Ashton Sykes were welcomed by Fire Chief David Lind to the force. These new hires mark significant progress in the City of Vernon’s Eight (8) Year Strategic Plan, which aims to improve Fire Services for the area between 2018 and 2025.

Katie Dahl, general manager of Vernon’s The Italian Kitchen Company and vice president of Pretium Restaurant Group, has announced Italian Kitchen’s acquisition of The District Eatery in Lake Country. The restaurant SEE MOVERS AND SHAKERS | PAGE 18

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15

SIMONE SUNDERLAND APPLICANT Bearland Development Services - 4117 Hughes Rd, Kelowna 250-863-9253

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Utility work underway - construc- 175 ARCHITECT Kokanee Way - Ramada Hotel Architecturally Distinct tion start anticipated spring/19 created PROJECT TYPE Solutions - 205 1626 Richter APPLICANT St, Kelowna 250-448-7801 commercial new Urban Systems (Kamloops) - 200 PROJECT 286 St Paul St, Kamloops 250374-8311 New Ramada Hotel in the Campbell

PROJECT New condominium development PROJECT - 1 structure - 5 storeys - 68 units APPLICANT Innocept & Real studio, NewDevelopment water treatment facility -- the dis-1 and 2 bedroom units Estatetrict Outsourcing - 200 3505 several - approx is currently testing meth-6.686 sm - u/g parking 14 St ods SW, including Calgary 403-716-3153 - metal siding - textured concrete membrane technology - coloured glass panels OWNER PROJECT STATUS August Luxury Motorcars - 884 PROJECT STATUS Design underway - Tender callRezoning for McCurdy Pl, Kelowna 250-860Application - anticipate 0444General Contractor anticipated 2nd reading mid January/19 July/14 - construction completion development permit application anticipated late 2015 submitted LOCATION

DECEMBER 2018

anticipated February/19 GENERAL CONTRACTOR Wildstone Construction & Engineering Ltd - 1 1101 Main St, Penticton 250-493-3947 OWNER Ajmer Singh - 2885 Valleyview Rd, Penticton 250-492-6750

PENTICTON LOCATION

CENTRAL OKANAGAN REGIONAL DISTRICT

2872 Skaha Lake Rd - Supportive Housing Development PROJECT TYPE Multi-family new

PROJECT New supportive housing development - 1 structure - 3 storeys - 52 units - studios, private bathrooms - approx 2,381 sm - shared CONSULTANT laundry - amenity space - dinARCHITECT 2241 Springfield Rd - Mission Creek industrial park - 4 storeys Distefano Jaud Architecture -3 ing facility - common kitchen Opus Dayton Knight 255 1715 Crossing Westside 3,780 sm - 80 rooms - restaurant - pool LOCATION LOCATION 1331 Ellis St, Kelowna 250-868- lounge - BC housing services, Dickson Ave, V1Y 9G6 250-868-4925 with waterslide - concrete 4609 Lakeshore Rd PROJECT TYPE 2800 Hwy 97 -Nelevators - New Auto 9278 offices - surface parking - fiber OWNER- Creekside Terrace construction articulation commercial new Dealership --roof August Luxury with Townhouses cement, stucco, board and batten porte cochere - asphalt shingles - 98 LOCATION District of Sicamous - 1214 OWNER Motorcars exteriors - modular building PROJECT Pathways Abilities Society 123 PROJECT TYPE 2565 2579 Pandosy St surface parking stalls Riverside Ave, Sicamous V0E 2V0 Multi-family new Franklyn Rd, New Kelowna 250-763-urbanPROJECT PROJECT TYPE commercial lifestyleSTATUS Townhouses - Patterson Road 250-836-2477 PROJECT STATUS Commercial-new 4837 Manufacturing centre 6 buildings 2 to 7 storeys of modular comPROJECT PROJECT MANAGER PROJECT TYPE ponentslevel underway Construction start anticipated late retail commercial at ground New townhouse development PROJECT Multi-family new 2014 MHPM 550 555 W 12th Ave, with office units aboveAPPLICANT - underground New auto dealership - 1 struc- 4 structures - 15 units - 2 stoV5Z 3X7 604-714-0988 parkade - 80 above ground short Society - 433 ture - 1 storey - approx 27,177 reys - Vancouver 2 and 3 bedrooms - stucco ASK Wellness ARCHITECT PROJECT sf - showroom - sales and corexterior with aluminum cedar New townhouse development - 1 term parking stalls Tranquille Rd, Kamloops 250Architecture - 1205and 4871 Shellsiding - rooftop patio - enclosed LOCATION offices Inc - service 376-7558 structure - 3 storeys - 9 units - 3 DFporate Dartmouth RdPROJECT and GreenSTATUS Ave E Rd, Richmond V6X 3Z6 604-284-5194 auto storage areas glazing and garage demolition of existing bedrooms - 1,243 sf to 1,495 sf - Residential Development - Dartmouth Green ARCHITECT permit application commercial exterior - demolistructures units - and approx 16,292 sf in total DEVELOPER of the vision the attainment Area Subdivision Mobius Architecture - 6430 N submitted tion of existing structure - ground level parkade - roof top of the goals.

Gale Ave, Sechelt 604-885-4390 STATUS LOCATION Prism Ventures Inc - 3571 Barmond PROJECT PROJECT TYPEARCHITECT patiosa- brick acrylicto Site servicing anticipated to GENERAL CONTRACTOR PROJECT STATUS Establish planveneer, of action Ave, Richmond V7E 1A4 604-338-4656 To Be Determined - Ice Facility Subdivision stucco and faux wood canopy Rezoning Application submitcommence late December/18 Metric Ekistics Town Planning - 1925Modular Main - 100 20091 91 achieveexteriors the vision. It is pos- OWNER PROJECT PROJECT ted - council review antici- building permitTYPE application Ave, Langley 604-455-8000 St, Vancouver V5T 3C1 604-739-7526 New subdivision - 23 low density sible to move “what is” closer to Prism Hotels and Resorts- devel- 800 pated mid January/19 approval anticipated early/19 institutional add/alter PROJECT STATUS SFD lots - townhouses, 12 units OWNER DEVELOPER “what could be” – but not alone 14800 opment permit application Landmark Blvd, Dallas Texas APPLICANT Development permit applicaPROJECT STATUS Housing Management PROJECT R366 Enterprises Ltd -BC 4870B Chute, and not without a plan. The last 75254 submission anticipated mid 214-987-9300 tion approval anticipated Novation Design Studio 101 Site servicing to commence mid Commission New ice facility for the Greater Kelowna V1W 4M3 250-764-8963 - 290 Nanaimo Ave January/19 step in visioning February/19is to establish a 1865 Dilworth Dr, Kelowna December/18 - construction start W, Penticton

KELOWNA

KELOWNA

KELOWNA

PENTICTON

VERNON

plan of action. Develop the goals that give life and to the MOVERS ANDaction SHAKERS vision. CONTINUED Here is where leader and FROM PAGE 17 follower are joined in their comwas previously named Ricardo’s mitment to the vision.

Mediterranean Kitchen and will Thinksoon about your behow known aspersonal The Italian Kitchen – Lake Country.

T he vision and goals fit with the viemploy Rob Dew sion andvenue goalswofi l lyour company. as the head chef, and Tanzice Is it a good fit or a forced fit? The Jonasson as general manager, best fit who is when your vision are also now equitycomanalescesaging withpartners the company’s viof the location. sion. When you achieving your This year’s Tommie Awards, goals helps the company achieve a program run by the Canadian its goals, synergy is created. ImHomebuilders of the Central agine what would happen ifhas theanOkanagan (CHBA-CO), vision of each team conounced its listmember of finalists.

Four companies have alescednorth withOkanagan your vision for the been named on goals the list,led includteam? What if their to ing: MQN Architecture & Interior attainment of your goals?

If you were to set out to make some or all of your S visions beW come a reality, what goals would E you set to N get there, in the real world? ■

SALMON ARM

Vernon area to replace the aging GENERAL CONTRACTOR Civic Arena - 4,000 seats - may be Lambert and Paul Construction over EnderbyLtd florist, Crocus Floral an addition to Kal Tire Place or the29 years of experience in 300 2000 Spall Rd, Kelowna V1Y 9P6 by Janice Rothe market.

Design, owned Priest Valley Arena or construction of 250-860-2331 billard, won the award for Best a new ice facility

Design received nominations for Excellence in Creating and LOCATION Interior Feature / Innovation in a home; Parsons Family Homes Local business, Triumph Cof- Wedding Florist – Overall for 451 Shuswap St - SD 83 North OkanaPROJECT STATUS was nominated for Excellence fee, joined forces with an Oka- their second year running at gan Shuswap Administration Building in Outdoor Living Space, Excelnagan-based subscription box the BC Professional Wedding Feasibility study and cost analysis PROJECT lence in TYPE Certified Home, Excelstudy anticipated shortly - thecalled Locality, for a shop local Awards. lence in Single event. The businesses hosted institutional newFamily Detached Greater Vernon Advisory Committee home $750k - $1M, and Excelevent, ‘The Market,’ on DeKingfisher Boats chose to exwill decide in June whether ortheir not to PROJECT lence in Urban Infill – Residencember 1st where they promoted pand both their manufacturhold a referendum in November/14 New building on the tialadministration (Property Re-Use); Sunterra and sold Okanagan-made prod- ing facility and workforce size to fund a new ice facility location, old JL Jackson school - 2,640 sm Custom Homes wassite nominated ucts. This was the first event through the renovation of the preliminary design and estimated 2 storeys - 75 parking stallsDesign for Excellence in Kitchen hosted by Locality, whose vision Centre of Excellence. They have cost to be determined (New Home) $70k & under, Excelis to support the community and added a 31-foot GFX Offshore PROJECT STATUS LOCATION lence in Single Family Detached local businesses. boat to their fleet for 2019, and OWNER Site work$350k-$500k, underway Excellence Katie Dahl, general manager of Home are seeking Vintage Boulevard, Okanagan Fallsto- add 15 more team City of Vernon - 1900 48th Ave, in Single Family Detached Home The Italian Kitchen Company A 3-D sign design project for members to work at their Centre ARCHITECT Vintage Views Vernon V1T 5E6 250-545-1361 $500k-$750k, in the entrance of the Foord Club- of Excellence, located at 8160 MQN Architects and - 100Excellence 3313 32 Ave, received nominations for ExTYPEDe- Highland Road.

SingleV1T Family Detached Home house at thePROJECT NONA Child Vernon 2E1 250-542-1199 cellence in any Room – New or subdivisions $750k-$1M; and Bercum Builders velopment Centre has won local Reno, Excellence in Marketing, OWNER company, Wayside, a prestigious David Brodie, CPA, has joined PROJECT Excellence in Kitchen Renovation School District 83 - North Okanagan $80k & under, Excellence in Bath- national award. The sign was the tea m at Clark, Robinson New subdivision - 30 SFD lots Professional Accountbuilt and designed

by Nancy Chartered Shuswap - 220 Shuswap St NE, room Renovations, Excellence in the company re- ants as a Manager. Clark, RobinSTATUS Salmon Arm V1E 4N2 250-832-2157 Single Family Detached Home Wilde, and PROJECT ceived top honours for the buildson is located at 3109-32 Avenue Construction start anticipated $500k-$750k, and Excellence in PROJECT MANAGER ing sign category in the Best of in Vernon.

June/14 Single Family Detached over $5M. Canada’s Sign Industry Awards.

Stantec - 400 1620 Dickson Ave, Winners LOCATION will be announced at OWNER is run by The awards ceremony The team at South End Spine Kelowna V1Y 9Y2 250-860-3225 the 27th Annual Awards 2425 OrlinTommie Rd - Addition to the Sign Media Canada and theDevelopments Sign & Sports, Vintage View c/o located at 3607 31st Gala on January 19th, at the DelVillage at Smith Creek Association of Canada.

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OKANAGAN SIMILKAMEEN REGIONAL DISTRICT

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DECEMBER 2018

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PUBLISHER | Mark MacDonald EDITOR | Robert MacDonald SALES | Alex Muir – alex@businessexaminer.ca, John MacDonald - john@ businessexaminer.ca, Josh Higgins – josh@businessexaminer.ca WRITERS | John MacDonald, Beth Hendry-Yim, Kristin van Vloten, Val Lennox WEBSITE | John MacDonald

POLITICIANS NEGLECTING WORKERS TO LOOK AFTER THOSE WHO DON’T WORK

MARK MACDONLD

“T

he New Democrats and federal Liberals used to look after working people. Now they look after those who don’t work.”

A good friend of mine shared that with me recently. True statement?

Sounds a little harsh, no? But let’s look at some of the evidence staring us in the face.

“Professional” protesters, most of which, one suspects, are not working, rotate from job site to job site throughout the province to stop one form of employment or economic development or another.

The U.S. dollars that fuel antipipeline and petroleum protesters - exposed by researchers like Vivian Krause - are gobbled up by environmental extremists who must view the money as manna from heaven to support their “righteous” cause.

Meanwhile, American oil production reaches all-time highs, and they’ve neutered their North American

competition through Canadian government legislation and regulations that keep Alberta oil landlocked and away from thirsty markets, and drive production costs through the roof.

Uncle Sam gets it both ways – they employ more of their own people in a much-in-demand industry, and still get the massive $35 per barrel discount for taking our oil. Plus, the cost of buying our own products, mainly gasoline, goes through the roof.

It’s an ingenious, cost-effective investment, really. Americans contributing to the cause of choking off Alberta’s oil sands can pat themselves on the back for helping the environment, while they continue to expand their consumption and create more jobs at home.

So now we have people that either can’t, or won’t, work, spending their days – which could be spent working for companies that desperately need more workers – choking off industries that employs taxpayers, and is really paying for the welfare and social services of the willfully unemployed. It is utter madness.

Left leaning parties are capitalizing politically on what the public education system, by and large, has created – a wave of new, younger voters programmed to believe that the single biggest economic driver is the environment – a so-called “reality” that exists nowhere in the real world.

All these parties have to do, then, is create policies and platforms that support what the new wave of voters believes, and they’re guaranteed their votes.

Combine that with an ever increasing sense of entitlement, where the socialist-minded look to government for everything they need, and that as Canadians, it is well within “our rights” to demand free health care (which is NOT free) and other government services, including a “living wage” – political speak for higher welfare payments.

These parties – as all do - cater to their supporters in order to gain and maintain power. They give those that want more from government, more. But who is paying for it all?

Private sector companies and their employees.

We are, by and large, living in a false economy of taxpayer-funded citizens and employees. Somebody, somewhere, needs to pay for the services we’ve come to expect.

Really, the only real contributors to our Gross Domestic Product are those that get people to purchase goods or services in the private sector. Products and services that we export as a community, province and country are the real, true economic drivers.

We’re getting conditioned otherwise. Communities gloat that their local government workers make X amount of dollars and that money

is redistributed in the region. Okay.

But where do those jobs come from?

Tax dollars.

We received a press release recently that boasted about how much the nonprofit sector contributes to the economy, noting the amount of wages it pays out and products/ services it buys. But where does all that come from? Benevolent contributions from others, most notably companies and employees. Oh yes, and tax dollars.

Government and nonprofit organization services are important, and contribute to our overall standard of living. But it is also important to remember that these jobs aren’t “created” per se. They are the result of other people working and contributing, either through taxes or their own commitment to philanthropy.

I don’t laugh when I hear about job growth in Alberta, as the NDP government there boasts about how many more jobs are created. That’s because what the NDP does everywhere they manage to grasp power is bloat the public sector, increasing the number of taxpayer funded jobs that join the NDP supporting unions with all their ancillary benefits, and call that job creation.

Meanwhile, the private sector either gets pummeled, or strangled, through excessive government payrolls and onerous legislation that cynics might view as the workers’ opportunity to “pay back” the

greedy bosses they once served.

Jobs lost in the private sector are replaced by positions created in the public sector, and the NDP calls that growth. That’s really shrinkage, because the taxes that taxpayer funded jobs produce is recycling the same tax dollar.

The hard truth is, we’re in an economy in transition. There are plenty of jobs available, and most businesses can’t find enough people to work.

On the surface, that is a good thing.

The problem is, it’s artificial job growth. What is really happening is the reliable Baby Boomers are now officially moving out of the workforce and on to collecting the pension and health care benefits they’ve contributed to all their working lives.

These are not “new” jobs. These are replacement jobs, which will be saddled with paying for more retired people who will be rightfully collecting what they’ve contributed to for so many years.

What is the next generation of Canadians going to do when the combination of taxes has them paying close to three quarters of their total income? It’s already over 50 per cent. Who in their right mind would think that is a fair deal? Right now, politicians don’t need to curry the favour of this group to get elected.

Only when they do will they be forced to change their policies and try to look after those who actually do work.

AS CAPITAL FLEES, OTTAWA CONTINUES TO PUSH UNATTRACTIVE POLICIES

THE FRASER INSTITUTE

BY ELMIRA ALIAKBARI AND ASHLEY STEDMAN

T

he federal government’s fall fiscal update, one of the most anticipated in years, didn’t include the wide-ranging regulatory and tax reforms many hoped would increase Canada’s waning competitiveness relative to the United States.

The government of Prime Minister Justin Trudeau seems willfully ignorant that investment dollars in the energy industry – and the related jobs and economic opportunities – are moving south of the border. In reality, capital will flow

to jurisdictions with attractive policies and, frankly, Canada’s investment climate is dismal.

Recently, Enerplus CEO Ian Dundas announced his company’s dramatic pivot to the U.S. “This year and next, we will spend 90 per cent of our capital in the United States,” he said.

He added that the company’s capital budget was originally more weighted toward Canada, but started shifting to the U.S. in 2015 due to more predictable and streamlined regulations.

Enerplus is not the only Canadian oil and gas company shifting focus and capital to the U.S. Encana CEO Doug Suttles recently said his company would move aggressively to U.S. shale basins by acquiring Houston-based Newfield Exploration Co. for about $5.5 billion. In response, Encana founder Gwyn Morgan blamed the move on “disastrous Trudeau policies,” which he said have made the country irrelevant in the global energy industry.

Clearly, Canada’s energy sector is struggling to remain competitive, primarily because of poor government policies. In recent years, the federal government and several

provinces have made it very expensive and, in some cases, simply inhospitable to do business in Canada.

Most provinces and the federal government have increased personal income tax rates on professionals, entrepreneurs and business owners. The top personal income tax rate now exceeds 50 per cent in seven provinces, with the remaining three provinces within a hair of 50 per cent. Meanwhile, the U.S. administration of President Donald Trump has moved in the opposite direction, enacting sweeping business tax reforms and reducing personal income tax rates.

In addition, the Canadian government imposed a national tax on carbon despite many countries (including the U.S.) moving away from carbon pricing.

On the regulatory front, governments in the U.S. have rescinded or scaled back many regulations that impede resource development. For example, Washington eased federal vehicle emissions standards, rolled back controls on power-plant emissions and repealed a regulation on hydraulic fracturing (or fracking)

on federal lands.

Meanwhile, our federal government is making the approval process for major energy projects more complex and uncertain, which will further discourage investment in Canada. In particular, Bill C-69, under review in the Senate, includes many subjective criteria – namely the social impact of energy investment and its “gender” implications – which will likely increase uncertainty, further politicize the process and increase approval wait times.

And Ottawa is also largely to blame for insufficient pipeline capacity in Canada. The government cancelled Enbridge’s previously-approved Northern Gateway pipeline that would have delivered oil to the West Coast. In addition, TransCanada Corp. abandoned its cross-country Energy East pipeline weeks after a new regulatory review process was announced.

The government was also forced to nationalize Kinder Morgan’s Trans Mountain pipeline in a last-ditch effort to add pipeline capacity. But even that plan is in limbo due to a recent federal court ruling, which

said the federal government did not adequately consult First Nations and address marine tanker traffic concerns.

The lack of adequate pipeline capacity has resulted in staggering price discounts for Canadian crude oil in recent months, underscoring Canada’s problem in attracting energy investors.

To make matters worse, a recent World Competitiveness Forum report, which ranks countries based on a Global Competitiveness Index, also reflects Canada’s competitive disadvantage relative to the U.S. Canada ranks 12th out of 140 countries while the U.S. ranks first.

Canada’s energy sector has a serious competitiveness problem.

Policy-makers must enact comprehensive tax and regulatory reforms to restore investor confidence and get the country’s energy industry rolling again.

Elmira Aliakbari is associate director of natural resource studies and Ashley Stedman is a senior policy analyst at the Fraser Institute.

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