Business Examiner Thompson/Okanagan January 2018

» PRINTING & SIGNAGE

JANUARY 2018

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WEST KELOWNA Rose Valley Veterinary Hospital recently received the Greater Westside Board of Trade Platinum Service Provider Award

Thompson/Okanagan WWW.BUSINESSEXAMINER.CA

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OKANAGAN Promoting the Okanagan is SICA’s top priority

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INDEX News Update

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Kamloops 4 Kelowna 5 Salmon Arm

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Lake Country

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Summerland 6 Construction 10 Green Sheet

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Movers and Shakers 16 Opinion 18 Contact us: 1-866-758-2684

OUR 9 YEAR TH

Campion Marine Wins Top International Environmental Award Company The First Canadian Firm To Win The METSTRADE Boat Builder Award

BY DAVID HOLMES

K

E L OW N A – C a m p i o n Marine Inc., one of Cana d a ’s l a s t f i b e r g l a s s boat manufacturers, has been awarded one of the highest accolades the international boating industry can bestow. The Kelowna company was the recipient of the 2017 Award for Best Environmental Initiative at the yearly METSTRADE Show held in Amsterdam, Holland during November.

By winning the honour Campion Marine officially became the first Canadian company ever be so recognized at the annual METSTRADE Boat Builder Awards for Business Achievement – a gala celebration attended by more than 300 of the world’s top boat builders and marine industry suppliers.

“About 10 years ago we were approached by Ashland Chemicals who provides us with our gel coats and resins, the material

we use to build our boats, when they told us that they had developed a new product, a

soy-based bio-resin and that they wanted us to build them a boat out of this material,”

SEE CAMPION MARINE | PAGE 15

Penticton’s Britco Construction Rebrands Itself Metric Modular Pioneer Modular Construction Company Has Been Serving Clients Since 1977

BY DAVID HOLMES

P Canadian Publications Mail Acct.: 40069240

Sara Anghel the President of the National Marine Manufacturers Association accepted the award on behalf of Campion

explained Campion’s President Brock Elliott.

“T hey wanted to be able to test the product in a real world environment. They had tested it in the lab but they wanted to see how the material stood up to actual usage. Of course I was very flattered to be asked to do it, and told that them that we’d be happy to. Not only that, I told them that we’d build two boats, one that they could supervise another we’d look after on our own to help them move this project along.”

The first bio-resin boat was a n 18 foot Ch a se 550 model equipped with a 320 horsepower engine, with the second being a 21 foot Chase 600 with the same engine system – a pair of vessels the company could test quite literally in its own back yard.

“We call Lake Okanagan our 100 mile test tank, so we could take

ENTICTON – Energy efficient, quality constructed and available in a range of styles as diverse and individual as its end users – modular construction has the potential to revolutionize both the residential and the commercial construction industries – just ask Penticton’s

newly rebranded Metric Modular.

Already a part of the Lethbridge-based Triple M Group of Companies, the firm formerly known as Britco Construction was rebranded Metric Modular in November (in part to distance itself from its industrial roots) while gearing it up to service an ever increasing range of customers and potential applications for

its innovative, quality structures.

“Britco itself was founded more than 40 years ago and became the leader in building pre-fabricated structures, in many cases used for industrial purposes such as workcamps and other remote settings. They also built what we ca l l perma nent modu la r construction, buildings built to code that had been constructed

off-site and later put together,” explained Stephen Branch, Metric Modular’s President.

The evolution of Britco as a corporate entity into today’s Metric Modular is the end result of a series of business transactions that span years and the continent. The path to Metric Modular began SEE METRIC MODULAR | PAGE 12

NEWS UPDATE

2 KELOWNA

Cooling Sales Temper Okanagan Residential Prices Residential sales posted to the Multiple Listing Service for the Okanagan region of Peachland to Revelstoke totaled 605 in November, falling 18 per cent from last month’s 736 but up 6 per cent from this time last year, reports the Okanagan Mainline Real Estate Board (OMREB).

OM R EB President Tanis Read says buying and selling have slowed in the region, despite a strengthening economy, lower unemployment, and near record immigration. Listings are also remaining on the market longer. Read speculates tightening regulation around mortgages, tenancy, and representation may also have an impact.

In November, 769 new properties were listed, down 14 per cent from October’s 898 new listings, and approximately on par with the 705 new listings that came to market in November 2016. Typical for the fall months, average number of days to sell has increased to 132 from October’s 83 but is significantly higher than the 97 days on average for the same period last year.

Read notes that the average price of $501,335 for November has moderated sl ightly w ith tighten i ng supply a nd less-buoyant sales. Average price in November was down 5 per cent from October, but up 7 per cent over this time last year.

More housing supply is under construction but is not yet impacting the market. The region is still in a seller’s

market, where there are fewer homes for sale to a larger pool of buyers. This is attractive for those selling but poses challenges for those same sellers when they seek a new home in the same market at an affordable price.

OMREB’s monthly survey of homebuyers reflects both a tightening market and increased regulation of mortgages.

There were fewer first time home buyers at 15 per cent of the market, compared to a historical average of 20 per cent.

The number of move-up buyers has decreased. Over the past seven years, move-up buyers made up 22 per cent of purchases but now only comprise 14 per cent of the purchasing market.

KELOWNA Inaugural Flight for Flair Airlines Flair Airlines f l ight from Kelowna International Airport (YLW) to Vancouver International Airport (YVR) is now being offered. Flair is officially offering low-cost service from YLW to Edmonton and Vancouver.

Fl ights to Va ncouver a re ava i lable Monday, Wednesday, Friday and Sunday, wh ile f lights to Ed monton w ill occur Tuesday, Thursday and Saturday.

“Flair A irlines is headquartered in Kelowna, so this means a great deal to us; to begin offering flights to and from Kelow na I nternationa l A i rport. We consider today a bit of a homecoming,” said Chris Lapointe, Vice President of Commercial Operations. “We want to connect Canadians, and we believe the routes that we are offering from here will amplify our reach across Canada.”

THINK DIFFERENT RETURN-TO-WORK SOLUTIONS THINK DIFFERENT RETURN-TO-WORK SOLUTIONS RETURN-TO-WORK SOLUTIONS

THINK DIFFERENT THINK DIFFERENT

RETURN-TO-WORK SOLUTIONS ties

s asbaiblisilitiem s i i D t D n e t s e v i i e eeism Pr en bilitnn ee teteem a s PrevdD s b s i A sD c/ osts b e c A ile u i t s t e i e i R n c T e e/W u iseeaanb LCB ts te sB Red D Prev r s c C e D b tA W TeDe icssoms n e e e t s c s v t o a u C L e TD e/ n PerDdecre WACbLBs sts R o c e D e T 1-888-402-8222 / LPh: redausc e c B R e C D e WEmail: s Ph:info@diversifiedrehab.ca 1-888-402-8222 a e r c Ph: 1-888-402-8222 e D Email: www.diversifiedrehab.ca info@diversifiedrehab.ca

Ph: 1-888-402-8222 Email: info@diversifi edrehab.ca www.diversifiedrehab.ca Email: info@diversifiedrehab.ca www.diversifiedrehab.ca www.diversifiedrehab.ca

JANUARY 2018

“We’re pleased to welcome and support Kelow na’s very ow n Fla i r A i rl i nes,” sa id Sa m Sa madda r, Y LW ’s A i rport Di rector. “Fla i r bri ngs new opportunity for leisure travellers to sha re i n a nd ex perience a l l that the Okanagan has to offer.”

VERNON Splatsin and Tolko Industries Sign Letter of Intent Tolko and Splatsin, the southern-most community of the 17 that make up the Secwepemc Nation, have a long and cooperative history of working together to pursue mutually beneficial opportunities. In November, this relationship took another step forward with the signing of a Letter of Intent (LOI) that further strengthens the partnership.

“Working with Splatsin has been a very positive experience,” said Brad Thorlakson, President and CEO. “Over the past eight years, through open dialogue, we have worked together on land management issues, forest administration areas, and procurement opportunities. This LOI further strengthens our relationship. As a company, we believe partnerships such as this are the way of the future and we look forward to working with Splatsin and with other Indigenous communities in the areas where we operate.”

“T he LOI w ith Tol ko a nd Splatsi n moves us towards a model of joint planning and management of a portion of our territory,” said Chief Kukpi7 Wayne Christian. “Our ancestral leaders in 1910 said ‘These people wish to be partners with us in our country. We must, therefore, be the same as brothers to them, and live as one family. We will share equally in everything—half and half—in land, water, and timber, etc.

What is ours will be theirs, and what is theirs will be ours. We will help each other to be great and good.’”

Splatsin sees this partnership with Tolko as bringing to life these words of its ancestral leaders. The LOI will lay the foundation for a cooperative working relationship that will benefit Splatsin and Tolko as well as the regional economy.

The LOI outlines the establishment of a joint administration area; the development of strategies and plans to manage Splatsin’s and Tolko’s relationship; the establishment of business, employment and joint venture opportunities; and building capacity for long-term sustainable employment.

Barry Gladders, Tolko’s General Manager of BC Woodlands, says building partnerships with Indigenous communities that are based on collaboration and trust is an important element of Tolko’s business model. “We are committed to identifying opportunities that benefit Tolko and indigenous communities.

This LOI is an example of how we are putting that commitment to work and seeing positive results.”

VERNON Construction To Begin On Cannabis Production Facility True Leaf Medicine International Ltd. has exercised its option to purchase 40 acres of land that encompasses its

facility in Lumby, through its wholly owned subsidiary True Leaf Medicine Inc. The option was exercised on December 22, 2017 at a total cost of $3.3 million CAD. An up-front fee of $100,000 was paid to the vendor for the purpose of securing the option. True Leaf now has 30 days from that date to complete the purchase.

O n November 30, 2017, T r ue L ea f launched its Regulation A+ offering to raise $10 MM that was qualified by the Securities Exchange Commission (SEC).

This offering enables underwriters to solicit orders from the general public in addition to traditional accredited investors and institutional investors. T he company will use a portion of the funds raised from the offering to build phase one of the True Leaf facility.

True Leaf’s application to produce and distribute cannabis under Health Canada’s Access to Cannabis for Medical Purposes Reg ulations (ACMPR) has completed the security clearance stage, and the company has permission to build a production facility.

True Leaf anticipates that the first phase of the build will include annual production of 2,500 kilograms of dried cannabis once the facility passes Health Canada’s inspection and the company becomes a licensed producer.

Now that the option has been exercised, True Leaf’s ownership of the land will allow it to go ahead with plans to demolish an existing building to make way for phase one: the construction of a 16,000-square foot hydroponic grow building and a 9,000-sq. ft. building housing offices, extraction facility, laboratory and packaging areas.

The Company expects site and foundation work to beg i n i n the com i ng weeks to be completed by summer 2018.

The Government of Canada is committed to legalizing marijuana for recreational purposes by July 2018.

Commenting on this latest milestone, CEO Darcy Bomford sa id, “I n add ition to purchasing the 40 acres of land to build our facility, the proceeds of the Regulation A+ offering will also be used to acquire the best talent and technology available to help us fulfill our commitment to producing premium products”.

True Leaf benefits from the support expressed for the company’s license subm ission by the Mayor of Lu mby Kevin Acton, and the community. The company expects to become a significant employer in Lumby.

Founded in 2013, True Leaf has two main operating divisions: True Leaf Medicine Inc. and True Leaf Pet Inc.

BC BC’s Interior Universities Join Forces To Take Research To A New Level Students at British Columbia’s three Interior universities will benefit from enhanced research opportunities and increased mobility, thanks to a newlysigned agreement that will be a game cha nger for h igher education i n the region.

T he I nter ior Un iversity Resea rch Coalition (IURC), a memorandum of understanding between the University of Northern BC (UNBC), Thompson Rivers University (TRU), and the University

NEWS UPDATE

JANUARY 2018

of British Columbia’s Okanagan campus (UBC Okanagan), is the product of more than two years of collaboration.

As partners, the three universities form a core of research and innovation talent in the BC Interior that will further develop the innovation ecosystem of the entire region, build and strengthen new and traditional industries, and enhance overall quality of life. The agreement will facilitate mobility and academic opportunities for students and faculty, enhance research partnerships and enable greater overall co-ordination among the institutions.

“This agreement recognizes the mutual interests our institutions have in supporting research in the province.

Gradu ate students a nd resea rchers bring ideas, questions and solutions and can bring real benefits to communities through their collaborations,” says T RU President and Vice-Chancellor Alan Shaver.

T he IURC com m its to the creation of a tri-university partnership office, whose mandate will be to explore new possibilities for talent development, facilitate research collaboration and co-ordinate joint funding proposals.

T he office w i l l be headed by Janice Larson, an expert in strategic planning with more than 22 years of experience in public policy development and implementation.

While each university contributes its own areas of expertise, co-ordination of efforts will enhance student access to equipment and mentorship across the partner institutions, help form clusters of expertise, and meet provincial and federal priorities, including fostering talent, training highly qualified personnel and driving innovation in the technology sector and all areas of the economy.

“Universities have a special role to play in partnership with the communities they serve. By collaborating more closely with our colleagues across the region, we can be drivers of discovery, understanding, and innovation for positive social and economic development,” said UBC Okanagan Deputy Vice-Chancellor and Principal Deborah Buszard.

VERNON The Room Collection named CGA Retailer of the Year T he Canadian Gift Association has a single-unit boutique furniture and décor accessory retailer as its 2017 Retailer of the Year. T he award will be presented, along with seven others, during the Toronto Gift Fair at the end of January.

In a press release, the association applauded The Room Collection of Vernon and its owners Karen Ludditt and Alison Miller.

“Owners Karen and Alison met on the first day of K indergarten and, years later, did what no BFFs should do – they went into business together,” the association said. “Their team now includes Mary-Ann (the talented former owner of the store), Heather and Kate. They are united by their passion for all things interior, and strive to create a retail environment that’s a pleasure to be in.”

The Canadian Gift Association – now known as CanGift – bases its retailer, supplier and sales representative of the

Karen Ludditt and Alison Miller of The Room Collection were named the 2017 Retailers of the Year by the Canadian Gift Association year awards on criteria that it believes are vital to retail success including visual merchandising and store design, business achievements, advertising and public relations and community involvement. The winners are officially awa rded at the Sa lute to Excellence Awards Reception, which will be held on Sunday, January 28, 2018 in Toronto.

PENTICTON Partnership with Province brings 52 modular housing units to Penticton People experiencing homelessness in Penticton will soon have access to new supportive housing with the Province and the City of Penticton entering into a partnership to provide up to 52 units of modular housing.

The modular units will provide urgent housing and support services for those who need it most. The units will have 24/7 staffing, administered through a non-profit housing partner, and will include services to help residents stabilize and rebuild their lives.

Penticton is the eighth BC municipality to use the Province’s new modular housing program to begin to address homelessness. More than 1,000 units a re now con fi rmed i n com mu n ities th roug hout British Colu mbia. T h is drives the program past the halfway mark of the Province’s goal to build 2,000 modular homes over two years across BC by working in partnership with interested communities.

“Along with the Province, we’ve been working hard to help facilitate solutions with non-profits to address homelessness and housing affordability,” said Andrew Jakubeit, mayor of Penticton.

The BC government is working closely with the city to identify a site for the development and is providing approximately $8 m illion for this modularhousing project.

the company in whole, and recommitted to Penticton as their home and to innovation as their focus, based at a new location at 106-1960 Barnes Street starting Dec.1.

New owners Dallas Fish and Angela Fish, longtime employees of Jafa Signs, together bring over 40 years’ experience in some of the most innovative signage a nd pri nti ng compa n ies i n Western Canada. The new location provides a more creative workspace for the staff and houses new equipment and a new, larger showroom.

“As a home-town girl, I’m excited to own a business here, creating familysupporti ng jobs for ou r tea m,” sa id

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A ngela Fish. “We a re proud that a l l our sign employees are staying with us, including those with 35 years’ experience as well as the new apprentices we are passionate about mentoring and training.”

To recognize their commitment to the South Okanagan and say thanks, today Jafa Signs also launched the Jafa Community Window Graphic’s program.

This program provides free marketing window signage to one local area notfor-profit each month. Any organization registered under the Societies Act from Penticton and the South Okanagan is eligible. Each month Jafa Signs will randomly draw from applications and provide a custom windowwrap valued up to $2,000 to help that organization deliver any message they want – from fundraising, to celebrating volunteers or promoting a key event or program.

“A s t h e n e w s o l e o w n e r s o f Ja f a Signs, we can now start to give back to ou r com mu n ity, w ith the lau nch of our new Jafa Community Window Graphic’s program,” said Dallas Fish, a professional graphic designer. “Our work is all about promoting great organizations, business and their stories – we a re so excited to help not-forprofits tell their stories of their comm itment to ou r com mu n ity, a va lue 1 we share!” eB “We’ve set up four sign shops for other S–pag d B1 owners to date, including Jafa Signs,aWaR ge B paucket g e – and are now ready to jump in and be IR dS B Fillin tV aR the entrepreneurs we always dreamed da aW W B et ck Ro invest Re Bu lling of being,” said Angela Fish. “We VI Fi dC t R a o d best in the newest equipmentReCand the t is oW » CR the best jecconstr staff training so our clients get o d r R e nd Co 3 signage, st p n th is value and results 2in printing sla Re 01 rI we omen i ject str » e ve u n and design – and all in one shop!” ’ for w pro he con co an ndis B

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Employees of Jafa Signs, a trusted partner to Okanagan businesses and organizations since 1995, have bought

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KAMLOOPS

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TRANSACTIONAL OR ASPIRATIONAL

KAMLOOPS DEB MCLELLAND

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ow you define yourself can indicate how successful you will be.

I n re c ent we ek s I’ve b e en having many discussions with business owners about who they are and what they aspire to be.

I n t hese conversat ion s two ty pes of business leaders emerge: T ra n sa c t ion a l a nd Aspirational.

Transactional business leaders focus on the here and now.

T h e y lo ok a t t h e i r s p re a dsheets and see cashflow, bills, and the fundamental realities of running a business in todays’ costly, fast paced, slimm a rg i ne d m a rket pl ace. We often see transactional leaders making decisions based on the spreadsheet rather than on the culture, brand, or potential of the business. Typically,

The balanced leader understands the importance of the numbers to guide and help influence decision making, while pursuing the best possible outcome from a brand achievement perspective

Transactional leaders play it safe. They are conservative and only proceed once the numbers support the shift.

Aspirational leaders, however, focus on the long-term vision of their company. They see what they are becoming and act accord i ng ly. T hey pu l l on t he mantle of their future-self and create the brand that supports who they will be, and what their company brand will become.

Both types of business leader have roles, however, outside of accounting or legal realms, Transactional leaders seldom experience the type of growth that matches thei r busi ness potential. T his is due to one simple attitudinal difference: Belief.

Just like when you decide you are going to buy a certain brand, type or colour of car – you start seeing them everywhere; Aspirational leaders see the future potential and then see the doors opening around them. The possibilities appear because they believe in what they and their business can become.

Please don’t misunderstand, a sound understanding of your numbers is critical to your longterm success, yet an Aspirational outlook will get you to the success point faster.

W hat a re the sig ns of each

type of leader?

T ra nsactiona l leaders look for; facts and figures, compliance data, cost analysis, or hard data. They tend to be attracted less to cultural or brand elements due to the difficulty to define them. For transactional leaders, its numbers, numbers, numbers.

A s p i ra t io n a l l e a d e rs lo ok for: a personal energetic connection with others, a strong culture of empowerment for their teams, staff relationships that are positive and coaching based, and a sense of “when”.

For transactional leaders it’s all about creating the conditions that lead to the positive future state.

Obviously, these are the “absolute” versions of each type.

Reality blends in many more sh ades of g rey to t he sp ectrum. The best manifestation is somewhere between the two extremes. The balanced leader understands the importance of the numbers to g uide and help influence decision making, while pursuing the best possible outcome from a brand achievement perspective.

As you move into 2018, watch for many opportunities to explore you r leadersh ip, bu i ld you r v i sion, a nd cre ate t he business future you want to see.

Join us with other like-minded business leaders at ou r first Social of the year: Atlas Steak and Fish at the Cascades Casino January 3rd from 5-7 pm. Also, please log on to your business profile to update your information and finalize your 2018 membership. Emails and letters have gone out over the last few weeks.

We look forward to welcoming you back, January 2nd.

Deb McClelland is the executive director of the Kamloops Chamber of Commerce. She can be reached email at deb@ kamloopschamber.ca.

MILLENNIALS AND BOOMERS – UNIQUE AND YET SIMILAR

THOMPSON OKANAGAN TOURISM GLENN MANDZIUK

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ourism throughout the country and certainly in our Thompson Okanagan Region continues to ex perience challenges due to growing labour shortages. Attracting, retraining and retaining individuals to our industry is of primary concern and certainly affects our I ndustries long term ability to deliver remarkable experiences and in some cases prevents operators from providing any experiences at all, particularly in the high season.

T hrough a partnership between the Thompson Okanagan Tourism Association a nd go2HR established in 2016 we were able to initiate a jointly f u nded Reg iona l Tou rism

Specialist based in Kelowna which go2HR has subsequently continued to maintain. Over t h i s pa st ye a r t h rou g h t h i s partnership, we have embarked on several innovative projects including a recent Alberta recruitment trip where several industry stakeholders joined us, as well as the development of on l i ne re cr u it ment brochures and videos focused on attracting both Millennials and Baby Boomers to tourism employment opportunities.

O u r a p p r o a c h t o c r e a ti ng t hese on l i ne pieces was slightly different than traditiona l methods. O u r tea ms collaborated with Millennials a nd Boomers th rough a series of in person meetings and interviews. T hese unscripted conversat ion s focu sed on exploring their interests, priorities, current plans, considerations for the future and potential motivators for employ ment. Su r pr i si n g ly, ​o r perhaps not so surprisingly, we discovered that these two groups while polarized by age were not polarized by interests which often overlapped. Many of their goals and aspirations relating to potential job opportunities were very similar whether considering a “first” or “next” career.

Frequently both groups expressed their desire to ensure work/life balance, to take on posit ions t h at i nvolved being outside or in nature, to do something that made a difference in their life, community, region or even the world. They cited that achieving some form of persona l g row th, helpi ng others and having a variety of experiences were often factors in their consideration of potential positions. These ideals ma rried n icely w ith ma ny

to u r i s m op p or t u n it ie s a nd aligning the two became our focus for the video development. View these new tourism recruitment pieces by going to go2HR’s​YouTube site​@ https:// youtu.be/z-Hon9_uTB0. We hope you will take the time to watch and share these videos and to consider the comments of the participants as you recruit for the coming season and into future years.

M i l len n i a l s a nd B o omers;​ they have been raised in vastly

different eras, exposed to dramatically different forms of technology and both are navigating their way through life in unique and yet often very similar ways.

Glenn Mandziuk is President and Chief Executive Officer of Thompson Okanagan Tourism Region. He can be reached at ceo@totabc.com

KELOWNA/SALMON ARM

JANUARY 2018

5

WISH LIST FOR OUR NEW GOVERNMENT - 2018

KELOWNA DAN ROGERS

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he holiday season brings many joys and pleasures, not the least of which is a short break from the issues of the office, in exchange for friends, family and hearth. It’s for that (happy) reason that I am crystal-ball-gazing, trying to guess what Finance Minister Morneau and the government will do between now and the first of the new year.

T h e K e lo w n a C h a m b e r of Com merce was one of ma ny ch a mb ers across t he cou ntry ca lling for a hold on a ny cha nges to “i ncome spri n kling” until January 1, 2019 but of course the Finance Minister announced the changes in mid-December.

The direction outlined sounds reasonable at th is stage but we need to see what the true

impact will be. It is also importa nt to note, that at th is s t a ge m a ny s m a l l b u s i ne ss owners are still reeling from the way these proposed changes were communicated, leaving many of them feeling like their government was accusing them all of doing something w rong. It is u ndersta ndable why we, along with many of ou r col leag ues, wa nt to see the details of all the proposed changes before giving them a passing grade or not.

The federal government received over 21,000 subm issions reacting to its proposed changes to the tax treatment of small business. The decision by the federal government to tone dow n some of the proposa ls or shelve them altogether has reduced the gale force winds but small business owners continue to be concerned about the future. We all will be watching the Federal Budget in March very closely for sig na ls that the Feds aren’t planning any further tax changes without engag i ng t hose who w i l l be impacted.

We – along with our fellow Ch a mb ers across Ca n ad a – have four key messages for our MPs: Chambers are still very conc er ne d a b out t he p otent i a l

GOOD QUESTION, WHY DO YOU ASK?

n e g a t i v e i m p a c t s t h e go vernment’s small business tax changes are likely to have on small business investment and growth.

Tax changes should be postponed until their full economic impacts can be taken into account.

The government must urgently address the broader issue of the competitiveness of Canada’s tax system.

The government should establ ish a Roya l Com m ission to undertake a comprehensive review of the tax system.

Beyond that, there are some “good” and “less good” change s o n t h e h o r i z o n . H e re’s a brief su m ma ry. T he Sma l l Business Corporate Tax Rate will be reduced which is good news as is the news that access to the Li feti me Capita l Gains Exemption will not be cha nged. T he Cha mber a lso welcomes the news that rules governing the conversion of Capital Gains into Dividends will not be altered. On the other side of the coin, the jury is still out on whether higher taxes on ordinary dividends are going to have a major impact. We will also need to see the result of the government’s announcement that it will work to make it easier and less costly to transfer

LUCY GLENNON

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client told me recently that a customer called her and said, ‘Did you know that you guys charge twice what your competitors charge?’ She admitted that every fiber of her being wanted to jump into defense mode: Are you comparing apples to apples? Do you understand the value that same day delivery gives you? Can you not see that replacement parts are free for 3 years with us? But that’s not what she did. Instead she asked: Good question, why do you ask?

The customers reply? ‘You guys are worth three times as much as them! Do you know they don’t even offer the replacement parts guarantee that you do?’

Customers ask a lot of questions for a lot of reasons. Too often we

SALMON ARM answer their questions without knowing why they’re asking. In the example above, my client may have needlessly set up an adversarial conversation. Their client was actually agreeing with their high value, rather than questioning it. How often do we jump to conclusions and address what we perceive to be the point, rather than getting to the bottom and uncovering the real reason behind the question?

The next time a customer asks you a question that you either don’t why they ask it, or what they’re getting at, simply say: Good question, why do you ask?

Lucy Glennon specializes in customer service training and recruitment and hiring. She can be reached at 866-645-2047 or lucyg@ hireguru.com. www.hireguru.ca.

Kent Employment Law (Connect Family Law); Tom Harris Banks Centre T ELUS Koodo Store; Pamela Lynch Coaching; Great Okanagan Beer Festival; Central Okanagan Heritage Society; Westwear Industries; NA I Com mercia l Ok a n aga n Ltd. (upg raded to Pl at i nu m Membership).

••• Finally, the Kelowna Chamber is excited about 2018 and now it will be another busy year with a provincial by-election in Kelowna in February and of course local government elections next fall. Throw that in with the legalization of marijuana and potential provincial electoral reform and it is going to be a fun ride! A ll the best in 2018!

Dan Rogers is the Executive Director of the Kelowna Chamber of Commerce. To find out more information about the organization please visit www. kelownachamber.org.

FOCUS ABILITY WORKABLE SOLUTIONS FINALISTS FOR SMALL BUSINESS BC AWARDS

Too often we answer their questions without knowing why they’re asking

CUSTOMER SERVICE

business to the next generation.

The government’s release in December on their proposals for the tax treatment of Passive Income will be revised. [The Chamber’s position with respect to the government’s new proposals to tax passive income is that the $50,000 threshold is inadequate for small businesses that are saving in order to make larger investments in innovations or business growth; and the threshold is too small to provide business owners with long-term earnings security.]

••• In other news and on a much more positive note, the Kelowna Chamber continues to grow, even as the days a re getti ng shorter around the winter solstice. Our board and our staff are delighted to welcome the following new members who have committed to becoming pa rt of ou r Cha mber, one of Canada’s most vibrant and active: PC Urban; Big White Ski Club; Shawn Stead Performance; Creekside Accounting Ltd .; BCPaw n.ca; Keystone Property Management; Mool i x I c e C r e a m ; D D C Te c hnical Services Ltd.; Healthy Transitions Consulting; Care Dental; City Furniture & Appliances Canada; Dewey Cuttem & Howe Hair Company;

CORRYN GRAYSTON

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almon Arm may soon see the construction of a new 95-room hotel located at 790 – 16th Street NE. Hollypark Hotels Corporation has applied to City Council to rezone the location to support the build of a Fairfield Inn & Suites Marriott International hotel.

Both the re-zon ing application and development permit were approved by Council in December.

••• Congratulations to Chamber member Focus Ability WorkAble Solutions as one of the finalists for the Best Concept Awa rd a s pa r t of t he Sm a l l Busi ness BC Awa rds. Focus Ability facilitates opportunities for adults with autism and other developmental challenges to be paired with employers

who c a n b enef it f rom t hei r distinctive skills. All the best to Pearl and her team and we encourage our members to consider Focus Ability candidates as a n opt ion i n t hei r f utu re employ ment oppor tu n ities.

Wi n ners w i l l be a n nou nced February 23, 2018.

••• Salmon Arm’s famous Reino Keski-Salmi Loppet takes place on January 20th hosted by the Larch Hills Nordic Society. The loppet is a 34 km competitive course consisting of two 17 km loops of ideal rolling terrain designed for the novice as well as the racer. Pa rticipa nts of all ages can ski the full course or choose shor ter d ista nces ba sed on t hei r com for t a nd skill level. For more info visit www.skilarchhills.ca.

••• T he Cha mber is pleased to once aga in a n nou nce Mayor Na ncy Co op er a s t h e g u e s t spea ker for ou r Ja nu a r y 2 4, 2018 Ch a mb er memb ersh ip lu ncheon. T h is i ncred ibly popu la r lu ncheon is the 3rd annual “Address to the City” for Mayor Cooper and we expect another full house for this event. Contact the Chamber www.sachamber.bc.ca for more

details and to reserve a seat.

••• T h e Sh u swa p Com m u n it y Foundation is excited to announce Roger Parenteau as the new Manager of their organization. Roger brings a wealth of orga n izationa l a nd pla nning skills to the position as well as a strong background in ma rketi ng a nd ma nagement which perfectly complements the Fou ndation’s m ission of uniting those who care with the needs of our community to continue building a vibrant caring Shuswap.

••• Welcome Jennifer Strachan to Salmon Arm as our new Event Relations Specialist. Jennifer is working with Salmon Arm E c o n o m i c D e v e l o p m e n t to build upon our exciting tourism platforms and events as well as assisting in the growth and development of new initiatives.

Corryn Grayston is the General Manager at the Salmon Arm Chamber of Commerce. She can be reached at (250) 832-6247 or admin@sachamber.bc.ca.

SUMMERLAND/LAKE COUNTRY

6

JANUARY 2018

2017 IN REVIEW AT THE SUMMERLAND CHAMBER

SUMMERLAND

We welcome more than 14,000 visitors each year to our Visitor Centre and Downtown Kiosk

CHRISTINE PETKAU

2017

w a s a n e xciting year of new projects and opportunities for the Summerland Chamber. Here’s a short list of some of those accomplishments: Tourism Management: T he Chamber provides comprehensive Destination Management Services to the District of Summerland. We welcome more than 14,000 visitors each year to our Visitor Centre and Downtown

Kiosk, create the Summerland Visitor Guide, manage the image bank and handle all tourism marketing for our town. Late in 2017, a Tourism Task Force was created representing local stakeholders.

In early 2018 the task force will begin work on a five year strategic plan for tourism.

Regional Economic Development: Together with the District of Summerland, the Chamber completed a significant study into the feasibility of having a Regional Agricultural Innovation Centre located in Summerland. This feasibility study was completed in June. At the end of December, working with a regional stakeholder group including the District of Summerland, the Ministry of Agriculture, the City of Penticton, Community Futures Okanagan Similkameen and others, the AG Innovation Centre moved to the business plan phase.

Member Engagement: In addition to the Tourism Task Force mentioned above, two additional task forces are engaging Summerland Chamber members and looking at ways to address key community issues. These additional two task forces are Housing and Downtown Revitalization.

Sum merland Business and Community Awards Gala: Held in early March, the 79th awards Gala celebrated the best of our Summerland businesses and community supporters. Nomination forms for the 80th annual awards will be available as of January 4th.

Festival of Lights: The 30th annual Festival of Lights, held on November 24th, broke all previous records for publicity, sponsors, attendance, activities, vendors, and local merchant success. More than 7000 people had an incredible evening. We’re looking forward to celebrating

the 31th anniversary in 2018.

Growing Web and Social Media Presence: The Chamber reaches thousands of unique visitors each year through our three websites at summerlandchamber.com; tourismsummerland.com and summerlandlightup.com. We also have thousands of daily followers across our 3 Facebook pages, 2 twitter accounts, Instagram and Blog.

Please connect with us online at summerlandchamber.com to learn more about our work in Summerland and the South Okanagan. The Summerland Chamber of Commerce wishes you a Happy and Prosperous New Year.

Christine Petkau is Executive Director of the Summerland Chamber of Commerce and Tourism Summerland. She can be reached at cpetkau@summerlandchamber. com.

LAKE COUNTRY IS BOOMING, AS MEMBERSHIP CONTINUES TO GROW!

LAKE COUNTRY KIMBERLEY KRISTIANSEN

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usiness in Lake Country continues to keep pace with the increase in growth in our community. The Lake Country Chamber of Commerce is very pleased to announce the addition of 115 new members since the summer of 2016! This brings our total membership to 265 which is an increase of 77 per cent over the last 18 months.

We are very pleased to welcome the following new memb e r s i n D e c e m b e r: Cu stom Cleaning Solutions, Adventure After School, Power Industrial

Training Services, Annette Denk Realtor and Lake Country Plumbing and Heating.

••• Congratulations to all thirtysix top three finalists who were selected for this year’s 2017 Lake Country Chamber of Commerce Business Excellence Awards.

Hundreds of nominations and testimonials poured into our Chamber over the past six weeks from customers, residents, and business associates alike. The winner in each of our twelve categories will be announced at our Awards Gala which will be held on February 23, 2018 at the Sheraton Four Points in Kelowna.

••• The Lake Country Chamber of Commerce held their annual Christmas Party on December 14, 2017 at Turtle Bay Pub in Lake Country. The evening kicked off with the exciting announcement of our 2017 finalists followed by a few words from our Chamber President Camae Thompson!

Looking for a successful business in the Kootenays?

Glendale Tirecraft has been in operation for 50 years.

This successful enterprise is a turnkey tire and mechanical business with increasing sales over $600,000 per year. This is a unique opportunity to live and work in the beautiful town Nelson B.C. Contact Pat Siller-owner {250-352-3591} for complete information package.

Lake Country Chamber’s annual Christmas party at Turtle Bay Pub This event was a huge success with a whopping sellout crowd of 176 guests! Amazing appetizers were catered by Turtle Bay Pub and award-winning wine was served from Gray Monk Estate Winery. Thank you to our Title Sponsor, Sage Executive Group Real Estate and to Gold Sponsors Gray Monk Estate Winery, and Alternatives Funeral and Cremation Services, Sip Happens Wine Tours, Garth Donhauser ReMax Realty and My Chocolate Crush.

Business Finalists: Ace Hardwa re, A lter nat ives F u nera l and Cremation Services, Dairy Queen, CIBC, D.Oscar Barnes Lawyer, Gray Monk Estate Winery, Interior Savings, Lakeside Diagnostic Hearing and Tinnitus Center, Lake Country Art Walk, Lake Country Health Planning, Lake Country Home and Yard, Mountain Nalu Massage Therapy

and Wellness Home Services, , Neon Counselling, Nor-Val Rentals, Okanagan Rail Trail Initiative, Olive Us Oil and Vinegar Tasting Room, Oyama Zipline Adventure Park, Rooster’s Barber Shop, Sip Happens Wine Tours, Sun City Physiotherapy, Turtle Bay Medical Clinic, Turtle Bay Crossing Liquor Merchants and UBR Services Copy and Print Center.

Individual Finalists: Alison Beaumont (Oyama Community Club), Anne Leistner (CIBC), Bernard Dewonck (Lake Country Rotary), Bonnie Flint (Interior Savings), Chantana Pitiwan (Chantana’s Thai Restaurant), Domini Smith Bankert (Turtle Bay IDA), Garth McKay (Lake Country Medical Clinic), Jesse Hammer (Compass Energies), Rayleigh Belsham (Sip Happens Wi ne Tou rs), K im Chapman

(Mou nta i n Home Ser v ices), Shannon Paul-Jost (Lake Countr y Hea lth Pla n n i ng), T yler Kristiansen (Fairway Appliance Service) ••• We wou ld l i ke to welcome Ditto’s Office Services to the community of Lake Country.

They recently opened for business in November of 2017 and will be hosting their first Business After Hours event on January 24, 2017 from 5:30 p.m. – 7:00 p.m.

Owner, Holger Nierfled is excited to open his second Ditto’s Office Systems location in the Okanagan and we welcome him to our Chamber and to Lake Country!

Kimberley Kristiansen is Executive Director of Lake Country Chamber of Commerce. She can be reached at 250-766-5670.

7

JANUARY 2018

College’s Child Care Centre Sets A First In Sustainability Penticton is now home to one of the most energy efficient daycares in the country.

Okanagan College E N T ICT ON - T he new Little Learners Academy, located on Okanagan College’s Penticton campus, is Canada’s first Passive House cer t i f ied ch i ld c a re cent re, earning the sought-after designation last month at the NetPositive Sy mposiu m hosted

by Passive House Canada i n Vancouver.

T he project is being recognized locally with news that it h a s b e e n n a m e d a S i lve r Finalist for the 2018 Tommie Awards in the category of Best Env i ron menta l I n itiative i n Construction (Residential or Commercial).

The project was announced by the BC Ministry of Children and Family Development at a groundbreaking event in November 2016. Less than a year later, the centre is operating in full swing, complete with 37 children using the facility.

News that the child care centre received official certification from the Passive House Institute (Passivhaus Institut) in Darmstadt, Germany is welcome for the College, which has built a strong reputation as a leader in sustainable construction.

“Sustainability is one of Okanagan College’s core values, and

P

building the first Passive House child care centre in Canada is a milestone to celebrate,” says Jim Hamilton, President of Okanagan College. “We are pleased to be part of creating an innovative space for the next generation of learners and take pride in continuing to be a leader in green building practices.”

Passive House is a performance-based, voluntary, international construction standard for energy-efficient buildings that developed in Germany in the 1990s. It is widely recognized in Europe and the building standard is quickly gaining popularity in North America

due to its long-term cost savings and reduced carbon emissions.

I n re a l ter m s, t he Pa ssive House construction and design means the Little Learners Academy is predicted to use approximately 90 per cent less energy than a building of its size and scope conforming to standard building practices.

“Every detail, from the orientation of the building in relation to the sun, to the angles of the roof, was meticulously c on s id e re d a nd d e s i g n e d ,” says Chris Allen, Principal at Landform Architecture, who was part of the project team along with the design builder

Ritchie Contracting & Design, BC Building Science and Archineers Consulting Ltd. The project also involved consultation from students in the College’s Sustainable Construction Management Technology program.

In the construction of the centre, Ritchie Contracting used innovative techniques and specialized materials to minimize heat loss and maximize heat retention in order to meet the rigorous Passive House energy model. This included the use of highly insulated walls with widths up to 18” thick, highly efficient windows and doors, external shading, and advanced mechanical systems.

A by-product of using these sustainable construction methods and materials is a quiet, draft-free environment with improved air quality for the centre’s young learners.

Though Passive House buildings are estimated to cost 5 to 10 per cent more in construction than a traditional build, A llen notes the savings that come from increased energy efficiency outweigh the up-front costs and protect the building owner from future price shocks in the market.

T he project’s com m itment to susta i nable constr uction

doesn’t stop at Passive House design.

T he cent re i s a l so bu i lt to Leadership in Energy and Env i ron menta l Desig n (L EED) Platinum standards, a popular green building certification program. The goal of the centre is to meet net zero energy (to produce as much energy as it consumes) by including solar tech nolog y a nd mon itor i ng systems.

The Little Learners Academy isn’t the first green building on the Penticton campus to achieve national recognition. The Jim Pattison Centre of Excellence was named the most sustainable post-secondary building in the country in 2016 by Corporate Knights magazine, and was one of only three buildings in North America to be featured by the New York Times as an example of a carbon-neutral post-secondary facility.

The new child care centre is expected to eclipse the Centre of Excellence’s impressive energy-efficiency record. The Centre of Excellence uses 72 kwh/m2 of energy annually and Little Learners is modeled to use only 43.8 kwh/m2. In comparison, an average Canadian child care centre uses 250 kwh/m2 annually.

Think about it. People remember…

20% 30% 70% of what they hear

of what they see

of what they see & hear!

Let the Business Examiner’s digital video team tell your company’s story today!

For information, please contact Cheryl Lee

Phone 1-866-758-2684 Ext. 122 | cheryl@businessexaminer.ca

8

JANUARY 2018

COMMUNITY’S HEART AND ACCOLADES FOR ROSE VALLEY VETERINARY CLINIC Care From The Heart Earns Clinic Platinum Award

K

ELOWNA - If we could talk to the animals, their paws down choice for best services in Kelowna would be Rose Valley Veterinary Clinic.

Votes would pour in from the hundreds of family pets treated annually at this clinic, in addition to votes from the baby raccoons treated at the clinic, the fawn with a broken leg and adoptable shelter dogs given free or discounted care.

Fortunately, Kelowna’s human residents also recognize the excellence of this veterinary clinic, which is why Rose Valley Veterinary Hospital recently received the Greater Westside Board of Trade Platinum Service Provider Award. Open to all industries and sponsored by Fifth Avenue Auto, the award was presented at the 16th annual Key Business Awards Gala held recently in Kelowna The award is the latest in a string of honours earned by this clinic, which was purchased by Doctors Moshe and Noa Oz in 2010. In 2013, they were chosen as Veterinarian of the Year by the BC SPCA: a significant province-wide honour. Locally, in readers’ choice voting, the clinic topped the Best in the Okanagan poll from 2013 to 2017. Plus, in 2015, 2016, and 2017, they were chosen as Best Kelowna Veterinary Hospital.

Further accolades are seen in the testimonials on their website, with a galaxy of five-star ratings and descriptions of exemplary care with pets treated as family.

Both veterinarians clearly love animals: their clinic is as much a labour of love as a business.

When three baby raccoons were found in a Kelowna resident’s yard, the clinic responded. Despite being given food and water, the babies were clearly fading. It was the Thursday before a long weekend – if the clinic did nothing, the babies would die.

A bright and welcoming reception area greets people and pets when they arrive for their appointments. In 2013, the clinic was selected by the SPCA as the best in the province

“Our secret is just to give all your heart. We come in the morning to work and put our hearts on the table…”

The clinic includes a complete pharmacy, ultra-sound and x-ray machines, an in-house lab, and the ability to perform major orthopedic surgery

Congratulations to Dr. Moshe Oz and Dr. Noa Oz and their team on their Platinum Service Provider award!

Congratulations to Rose Valley Veterinary Hospital on your success!

Phone: 250.763.6441 #202 – 1433 St. Paul Street, Kelowna info@kimmitt.ca www.kimmitt.ca

Dr. Moshe couldn’t walk away.

“I personally cannot just leave them dying. I knew I wouldn’t enjoy my weekend, knowing I could have done something.” So he took action. Staff from the clinic picked up the baby raccoons and everyone, including the vets, cancelled their long weekend plans to care for the litter. With food, water, fluids, medication, and a lot of love, the cubs were coaxed back to life.

“We were all here,” Oz said, describing how everyone pitched in to help with feedings every two hours. “At first, they weren’t moving, they were in the process of dying. We bottle fed them, lots SEE ROSE VALLEY | PAGE 9

9

JANUARY 2018

PSYCHOLOGICALLY HEALTHY WORKPLACES AND RETURN-TO-WORK

HEALTH IN THE WORKPLACE The clinic is fully equipped, including an ultrasound machine, which is being operated by Dr. Moshe Oz

ROSE VALLEY CONTINUED FROM PAGE 8

of care, lots of love, and lots of attention.” It worked. By the end of the weekend, the cubs were lively, active, and thriving. The raccoons are now at a wildlife rehabilitation farm in the Fraser Valley.

In addition to their shared love of animals, both doctors followed the same path to Canada and their practice in Kelowna. They came from Israel and earned their veterinary degrees from the University of Veterinary Medicine in Slovakia. Moshe first saw Noa from the back in the school library: “I saw her beautiful hair and I fell in love.” Noa graduated in 2004 and Moshe in 2006. They moved to Canada in 2006, starting their practice in Penticton and then acquiring the Rose Valley Veterinary Hospital in 2010.

They also have two sons.

Services offered at the clinic include veterinary care for dogs, cats, a nd occa sion a l exot ic animals. The hospital is fully equipped with a complete pharmacy, an in-house lab, ultrasound scans, and digital x-ray.

Procedures performed range from wellness care, vaccinations,

Dr. Noa Oz dental cleanings and extractions to complex orthopedic surgeries. There is also a cat boarding facility.

One unique feature of the clinic is that it is an independent family operation. This allows both doctors the flexibility to operate as they wish, which is to put the needs of their animal patients first.

Their business philosophy is simple. “Our secret is just to give all your heart. We come in the morning to work and put our hearts on the table and 12 hours later, we gather up the remnants - and then start again the next day.” http://kelownavet.ca/

DEREK SIENKO

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ne of the key factors affecting psychological health and safety in the workplace is organizational culture.

The Standards Council of Canada describes organizational culture as a mix of norms, values, beliefs, meanings, and expectations that group members hold in common and that they use as behavioural and problem-solving cues. Organizational culture could enhance the psychological safety and health of the workplace and the workforce when it is characterized by trust, honesty, respect, civility, and fairness.

A company with a strong organizational culture supports their employees in the following ways: 1. All people in the workplace are held accountable for their actions.

Accountability can be ensured

through senior management, supervisors, employees and the use of a designated and qualified, Return-to-Work Coordinator.

Whether this role is held at the company or by an independent provider, a Return-to-Work Coordinator holds each member of the team accountable with written agreements and ongoing contact.

However, in order to be effective, each employee needs to have a clear understanding of their roles and responsibilities to themselves, coworkers and the company.

2. People at work show sincere respect for others’ ideas, values and beliefs.

Everyone in a workplace should have respect for each others’ ideas and beliefs about illness and wellness. The workplace accommodations for one person’s needs may be significantly different from the next, even when they have the same illness. Managers and coworkers need to respect an individuals’ ability to assess and recover from illness in their own way. It is imperative to ensure employees engagement.

3. Difficult situations at work are addressed effectively.

Many employers see an absence from work as a difficult situation. With standardized policies and procedures, absences do not have to be difficult. Developing

a Return-to-Work Program with standardized policies and procedures can ensure that everyone is aware of their role and those absences, injuries and disabilities are handled efficiently and effectively.

4. Workers feel that they are part of a community at work.

By equipping workers with a strategy to handle absences and returning to work, you are demonstrating that you care about them and often results in increased loyalty.

5. Workers and management trust one another.

When both parties trust each others’ motives and intentions, they can move forward in a productive way towards getting the employee back to work. Successful organizations have strong and authentic values, with clear evidence of trust and fairness based on mutual respect, where two-way promises and commitments – between employers and employees – are understood and fulfilled.

In these ways, employers can work towards developing a strong organizational culture, leading to a psychologically healthy workplace.

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JANUARY 2018

CONSTRUCTION

SICA Makes Promoting The Sector Its Top Priority Southern Interior Construction Association Currently Has More Than 460 Members

The recently announced continuance of the Site C hydro dam could draw workers away from the Interior region

K

ELOW NA – With roots going back more than half a century the Southern Interior Construction Association (SICA) has essentially served as the collective voice of the region’s construction industry – it’s a role that is increasingly important to a sector that is in the midst of dramatic change. “Right now all of the feedback that I’m getting is that the next few years are going to be among the best the industry has ever seen,” explained Jason Henderson, SICA’s newly appointed Chief Executive Officer (CEO), who took over the leadership of the Association November 1.

“T here is a g reat dea l of construction ta ki ng place

throughout the Okanagan, as a result there is also a great deal of optimism in the industry right now. Many of our members have enough work on tap to keep them busy for at least the next two years.”

SICA is the successful amalgamation of two former construction umbrella entities, the Kamloops & District Building Exchange and the South Okanagan Contractors Association. By the early 1960s the rate of development throughout the Okanagan was so dramatic and the construction sector had grown to such an extent that it no longer made sense to operate localized SEE CONSTRUCTION | PAGE 11

The origins of the Southern Interior Construction Association can be traced back to 1962, when two older groups merged

CONSTRUCTION

JANUARY 2018

11 “Many of our members have enough work on tap to keep them busy for at least the next two years.”

JASON HENDERSON CEO, SOUTHERN INTERIOR CONSTRUCTION ASSOCIATION

Jason Henderson is the new Chief Executive Officer of the Southern Interior Construction Association

The promotion of construction and the trades as a career choice for young people is one of SICA’s key missions

CONSTRUCTION CONTINUED FROM PAGE 10

industry support groups.

As a result the two organizations merged in 1962, with SICA being formerly registered under the provincial Societies Act in 1969. Today the Southern Interior Construction Association has a membership of more than 467 and operates offices in both Kelowna and in Kamloops, to better represent the industry throughout the province’s southern Interior. SICA’s membership is not

involved in residential home construction, but in the development of larger commercial, industrial and institutional projects found throughout the region.

“Included within our membership are a number of public owners, municipal governments, I nterior Hea lth a nd si m i la r groups. Our focus right from the start has been on the advocacy role on behalf of our industry, to ensure the public owners are carrying out procurement properly,” Henderson said.

“We strive to maintain an open

and transparent procurement policy with our public owners a nd have received excel lent cooperation with them over the years. This is especially important right now as things are so busy.”

While much of the current and proposed work SICA’s membership are involved with is taking place between Kamloops and the Okanagan Valley, Henderson said there is heightened activity taking place throughout his organization’s coverage area. One of the challenges this sector and

virtually every industry in the province is presently facing, is finding enough skilled workers to handle the current and pending workload.

“Cer ta i n ly the conti nu i ng labour shortage is one of our biggest concerns right now. With the announced continuance of the Site C hydro project one of the concerns that we have is that a mega project like that might siphon off skilled trades that are desperately needed here. Site C is close enough to the Southern Interior that we might lose some of our skilled labour to it, which is certainly something that we don’t want to see happen,” he said.

To help keep its membership active and profitable skilled labour is required, and as a result SICA is a champion at promoting the construction industry as a career option for the next generation

of industry workers. The Association operates a number of in-house training programs, specifically geared toward jobsite safety, including participating in the Gold Seal certification program through the Canadian Construction Association (CAA).

“We are also working with local trade colleges and secondary schools by promoting the construction industry with scholarships for people entering trades or building sciences. We also provide feedback from the industry participating in program advisory committees to help them shape their programs,” he explained.

“One advantage of a trade’s career, aside from the variety and potential pay, is that you can get into it as a career without a substantial student loan, which can make it an appealing choice for many young people.” www.sicabc.ca

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OFF THE COVER

12

Pioneer Modular Construction Company Has Been Serving Clients Since 1977 METRIC MODULAR CONTINUED FROM PAGE 1

when its predecessor Britco was acquired by US-based WesternOne. The company was eventually expanded into three distinct divisions: an American division, a rental division and a construction division that physically built the products that it leased and sold to clients.

Western-One later sold its USbased division to an American consortium, and the leasing division to the Calgary-based Black Diamond Group of Companies.

Earlier this year the permanent modular construction division of Britco became part of the Triple M Group of Companies under the name Britco Construction, which in turn was changed to Metric Modular in November.

With an extensive experience building everything from hotels, townhouses, apartment buildings, permanent offices, classrooms, passive buildings and workforce accommodations the renamed and re-energized Metric Modular looks forward to continued growth in the future – producing structures at its two production facilities. The Penticton facility concentrates on home construction for Metric Modular’s sister company, Triple M Housing, while its commercial and industrial division is based in Agassiz.

Between its two manufacturing facilities Metric Modular has a staff count of more than 140 employees

Stephen Branch is the President of the newly rebranded modular construction company Metric Modular “We chose the name Metric Modular because the word metric is synonymous with a system of precision and a focus on attention to detail, which aligns perfectly with our measured approach to

GREEN SHEET BUILDING BRIEFS KELOWNA

DEVELOPER Edgecombe Builders - 101 1290 St Paul St, Kelowna V1Y 2C9 778-484-7077

SIMONE SUNDERLAND

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modular construction,” Branch said when the name change was first announced.

“This meticulous methodology allows us to de-risk projects, carefully control project timelines and enables our customers to see a faster ROI on their building investment.”

With a corporate lineage going back more than 40 years, and a staff of more than 140 Metric Modular has the resources, technical expertise and marketing muscle to service a vast range of markets for its modular buildings. For Branch the sky really is the limit as his company can be involved in designing and building virtually any size or style of building – from a single family home to a hotel or multi-family residential complex.

“At Metric Modular our focus i s on wh at we c a l l of f-s ite 250-542-1199

ment

ment

JANUARY 2018

LOCATION DEVELOPER PROJECT

1155 Pacific Ave - Rental

Metric Modular’s Penticton plant concentrates on home construction, with commercial work carried out in Agassiz construction, where we build our structures in components, indoors, and then assemble them on-site. This ensures consistent quality, a faster turn-around time, and the potential for extensive individual customization,” he said.

“For us modular really is the way. It’s easier on the crew and

there’s less wear and tear in the neighbourhoods. I came to the company at the end of 2015 to transform the company out of the industrial space and into more of the commercial / residential space and that’s what we’ve done.” www.metricmodular.com

CITY OF WEST KELOWNA

PROJECT STATUS Development permit application submission anticipated early/18

15

LOCATION

2295 Shannon Way - Commercial Storage Facility - Contractor Offices PROJECT TYPE Commercial new

PROJECT Eagle Eye Investments Ltd - PO NORTH New water treatment facility Condominiums - the dis- CENTRAL New commercial storage facility KAMLOOPS Box 338, Armstrong V0E 1B0 - RV washing station - contractrict is currently testing several methPROJECT TYPE OKANAGAN 250-549-9411 tor services, on-site storage of ods including membrane technology Multi-family OKANAGAN new LOCATION REG DIST, equipment, warehouse space and PROJECT STATUS 175 Kokanee Way - Ramada Hotel PROJECT accessory sales and office space REGIONAL ARMSTRONG KELOWNA Design underway - Tender call for rental condominium New PROJECT TYPE PROJECT STATUS

commercial new

DISTRICT

General Contractor anticipated development - 1 structure - 3

Rezoning application at final July/14 - construction completion LOCATION storeys - 14 units - bachelor, 1 reading 1083 1089 KLO Rdlate - 2015 anticipated and 2 bedrooms413 sf to 997 LOCATION Condominiums - Royal - Sole KLO New Ramada Hotel in theYork Campbell Condominiums ARCHITECT CONSULTANT sf units- approx 16,682 sf totalRd - Mission 2241 Springfield

LOCATION PROJECT 3255 Okanagan St -

Parkview Placepark - 4 storeys Jordan Architects Inc - 100 131 Creek industrial PROJECT TYPE - access building - u/g Westside parking Opus Dayton Knight - 255 1715 Crossing Calle Iglesia, San Clemente 3,780 sm 80 rooms restaurant pool Multi-family new PROJECT TYPE - wood and concrete construcDickson Ave, V1Y 9G6 250-868-4925 92672 949-388-8090 with waterslidenew - elevators - concrete PROJECT TYPE Multi-family tion - stucco and metal siding OWNER construction - roof articulation with PROJECT OWNER commercial new use development - 1 - asphalt shingles PROJECT porte cochere - asphalt shingles - 98 New mixed Mill Creek Group of Companies District of Sicamous 1214 PROJECT New multi-family development structure - 5 storeys - 43 units surface parking stalls - 105 190 Carleton Dr, St Albert Riverside Ave, Sicamous V0E 2V0 PROJECT STATUS - condominiums - 1 structure - 3 - bachelor, 2 and 3 bedrooms New commercial urbanT8N lifestyle 6W2 780-459-9080 250-836-2477 Rezoning application at 2nd PROJECT storeys - STATUS 18 units - 2 bedrooms 40 sm to 43 sm units - 4,710 sm centre - 6 buildings - 2 to 7 storeys reading development permit approx 1,250 sf to 1,350 sf total commercial at grade, 81 PROJECT MANAGER Construction start anticipated late - retail commercial at ground level units - wood frame construction sm - fiber cement 2014 MHPM - 550plank, 555 Wstucco, 12th Ave,application submitted with office units above - underground - 1 level u/g parking corrugated metal and wood Vancouver V5Z 3X7 604-714-0988 parkade - 80 above ground short ARCHITECT ARCHITECT accent exterior - SBS roofing PROJECT STATUS term parking Brett Sichello Design - 203stalls 251 u/g parking LOCATION DF Architecture Inc - 1205 4871 Shell approval anticipated early/18 Lawrence Ave, Kelowna V1Y 6L2 5418 Nixon Rd - Infill – SFDs PROJECT STATUS Rd, Richmond V6X 3Z6 604-284-5194 PROJECT STATUS 250-448-4307 ARCHITECT Development permit application Development permit applicaPROJECT TYPE DEVELOPER Lunde Architect Ltd - 3904 31st submitted tion submitted Subdivisions OWNER St, Vernon V1TInc 5J6- 250-503LOCATION Prism Ventures 3571 Barmond Necessary Home Ltd 2548 ARCHITECT 3000 ARCHITECT PROJECT Ave, Richmond V7E 1A4 604-338-4656 To Be Determined - Ice Facility Lakeshore Rd, Kelowna V1W3L5 MQN Architects - 100 3313 residential Ekistics Town PlanningNew - 1925 Main subdivision OWNER PROJECT TYPE 32 Ave, Vernon V1T 2M7 250-859-2947 22 SFD lots St, Vancouver V5T 3C1approx 604-739-7526 Prism Hotels and Resorts - 800 institutional add/alter DEVELOPER 14800 Landmark Blvd, Dallas Texas PROJECT R366 Enterprises Ltd - 4870B Chute, 75254 214-987-9300

SUMMERLAND

DEVELOPER Rikhi Development Corp - PO Box 122, Penticton V2A 6J9 250-4942981

PENTICTON LOCATION

259 Backstreet Blvd - Affordable Housing - Condominiums Commercial PROJECT TYPE Mixed-use dev SEE BUILDING BRIEFS | PAGE 19

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JANUARY 2018

PRINTING & SIGNAGE Printing & Signage: Classic Industries Evolving For A New Age Despite The Online World, Printing & Signage Remain Important Business Sectors

BY DAVID HOLMES

M

arketing is defined as: “The action or business of promoting and selling products or services, including market research and advertising.”

Despite the advent and increasing importance of the digital world such classic marketing techniques as printing and signage remain crucial elements in a typical business’ overall marketing mix.

But both of these traditional means of reaching new and existing clients are under pressure, a pressure that is reshaping them to address the rapidly evolving needs, tastes and expectations of clients in the 21st Century.

“When it comes to business everyone needs a sign, whether it is a large illuminated sign or a simple ‘Open’ sign in the window.

The sign is the first impression a potential customer will have of your business. Making that first impression a good one is the job of the sign maker,” explained Kerry Van Aswegen the Past President of the BC Sign Association, the provincial chapter of the Sign Association of Canada.

With roots going back more than 60 years, the Sign Association of Canada is the national umbrella organization for the sign industry and includes in its membership both the suppliers of materials and technology used to create signs, and the actual sign shops where the ideas and visions of the owners and customers take form. The Sign Association has outlets across the country, with the British Columbia chapter having a membership that includes just over 30 sign shops and suppliers.

“One of the problems facing our industry, the sign industry, is that today there are not that many printers who only do printing. Basically all of the old time printers who used to do the offset printing and things like that have now moved into making signs, even if they don’t really understand the industry,” Van Aswegen explained.

“T hey could use the wrong materials for the application for example, making an outdoor sign that can’t stand up to the weather – which ultimately reflects back on the industry as a whole. As a rule sign shops aren’t getting into printing, but the same can’t be said in reverse. This is just one of the challenges facing the

New technologies and digital signage are slowly replacing the traditional small scale sign shop

Creating an effective digital sign requires the same graphic talents and creative eye of a classic sign maker industry.”

International business research firm IBISWorld, which has been collecting business information and carrying out market research on thousands of industries and indirect procurement categories worldwide since 1971, states in its latest report that the signage industry in Canada (including the creation of bill boards) is currently a $2 billion industry, one that employs more than 8,800 individuals, working in nearly 1,900 businesses across the country.

According to IBISWorld the Canadian billboard and sign manufacturing industry has grown markedly during the past five years as billboards have maintained their appeal in the country as one of the few remaining ways to reach a broad consumer base in an increasingly fragmented media landscape.

The firm states: “Despite falling advertising expenditure over the five years to 2017, downstream consumers have rapidly increased their spending on billboard space, spurred by their efficiency at targeting specific locales as well as increasingly technologically

advanced billboard options.”

Over the next five years, the industry is expected to continue expanding with digital products anticipated to remain the fastestgrowing segment in the industry.

Digital signage is also expected to become the sector’s greatest source of revenue over the next few years. IBISWorld states this segment of the industry has recorded an annual growth of 6.1 per cent between 2012 and 2017 – in sharp contrast to its solely print-based companion industry.

“There is definitely a need for professional sign makers in the industry, and like with every other field, the general aging of the workforce means we’ll need new entrants to the industry to replace those who will soon be retiring,” she said.

Much larger in terms of revenues and workforce the Canadian printing industry is a $9 billion industry employing more than 50,000 people nationwide in nearly 6,000 individual businesses. But unlike with signage, the annual growth in this sector during the past five years has actually been in decline, down a

fractional -0.8 per cent according to the IBISWorld research.

The far reaching impact of digital media is being credited for this slowing trend.

The research firm states that publishers and advertisers (responsible for roughly one third of all industry sales) have increasingly shifted their focus toward the online world. Although advertising expenditure in Canada has actually increased over the past five years, this growth is expected to have been entirely in digital platforms.

Advertisers can now use social media and other digital tools to more effectively target specific demographics that previously had been accessed using traditional print-based tools. Consequently, demand for direct mail, periodical inserts and other industry advertising products has noticeably fallen, although these products maintain a place in many locally-focused marketing strategies.

But that doesn’t mean the print and signage sectors are going to be disappearing any time soon.

Savvy business owners have embraced the new technologies to reduce costs and to add new products lines for their customers. In addition, post-secondary institutions such as the British Columbia Institute of Technology’s (BCIT) industry leading Graphic Communications Technology Management program is preparing the next generation of printers and sign makers by providing real world training on some of the industry’s most contemporary technology.

For Van Aswegen that ongoing effort on preparing for tomorrow is what will keep both aspects of the industry viable and active for the foreseeable future. As part of her contribution she regularly makes presentations to schools, to introduce students to the sign making industry.

“Once the kids come in and see how it’s done they get excited and that’s how you get them interested in pursuing this as a career option. That’s how we can help fill the ranks that are going to be vacant in the future,” she said. “ P r i n t i n g a n d s i g n m a king aren’t going anywhere; it’s changing to be sure, but is still a valid and important industry and one that can be an excellent career for someone just getting into the business.”

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15

Company The First Canadian Firm To Win The METSTRADE Boat Builder Award CAMPION MARINE CONTINUED FROM PAGE 1

the boats out and put them to the test, really beat the hell out of them if we want. The waves get pretty big out on the Lake, but it never freezes so we can test them year round,” Elliott explained.

P utti ng the pa i r of vessels th rough a gruel i ng series of tests, the company, despite its best efforts could find no flaw or failing in the environmentallyfriendly material used in their construction. “We tried to break them, jumping waves and being out where we really shouldn’t have been. We managed to break the wakeboard towers on the boats, but the hulls and decks continually performed beyond our expectations,” he said.

A proof of concept that Elliott says was done strictly because it was the right thing to do, the corn and soy based oils used in crafting these two proto-type vessels produced boats that not only performed as well as those using petroleum-based materials, but had the added advantage of being even more resilient and resistant to cracking than their traditional counterparts. The bio-boats are just one component of Campion’s over all focus on bei ng env i ron menta l ly sensitive.

The company was singled out

Campion’s ‘Green Team’ on the project included (l to r) Don Tamaki, Chris Forrest and President Based in Kelowna, Campion Marine has been manufacturing sport and utility boats for more than 40 years Brock Elliott

“These boats were never intended to be production vessels, but are a successful proof of concept.”

BROCK ELLIOTT PRESIDENT, CAMPION MARINE INC.

for its prestigious international honour in part due to its ongoing efforts to incorporate sustainable manufacturing practices and eco-friendly materials into its everyday operations, including the use of bio-resins, its streamlined and waste reducing manufacturing procedures, its ex peri ments w ith electrica l propulsion systems and other innovative business concepts.

“T hese boats were never

intended to be production vessels, but are a successful proof of concept, they have shown us what’s possible, and inspire us for what we could potentially undertake in the future,” Elliott said.

T he M ETST R A DE Show is considered the world’s biggest and most visited B2B leisure marine equipment show. First organized 30 years ago, the 2017 edition of the global tradeshow

and industry networking event attracted nearly 1,500 exhibitors and tens of thousands of visitors during the three day session.

The prestigious undertaking is organized each year to celebrate the recreational boating industry and to present the latest in innovation, market developments, and on-site networking for those industry leaders in attendance. www.campionboats.com

moved from light conversation to a full-on sales pitch, including every last detail you can think of to share. And it’s all for the benefit of your listener, who DID ask about it in the first place, right?

Now, there is a time for all of your knowledge. It is during a formal presentation, demonstration, or proposal review. But even then, you still want to stick to the topics that specifically pertain to the issues and questions you and your prospective client have previously discussed together.

Giving away all of your knowledge, or “spilling your candy in the lobby,” can overwhelm your prospective customers. More importantly, it likely doesn’t address their specific needs, because you haven’t taken the time to find out what in particular they might wish to explore with you.

And lastly, it can encourage them

to not build a relationship with you, because you gave them all the information they could possibly need in the first conversation, which they can now use to compare with competitors or go around you as a sales person in the future.

When you first begin discussions with a prospect, your task is one thing and one thing only: to ask questions and fully understand their situation. You must identify their goals and their challenges, and explore the products or services that are the best for them.

Your job is not to dump all of your candy out. It neither supports the customer nor leads to your end goal of making a sale.

Once you understand the intricacies of your prospective client - their wants, needs, strategy, and the best ways you can help them

— then it’s time to put together a formal presentation or proposal in which you divulge much more information, but still tailored precisely to their situation. That is the time to spill your candy, in measured and customized ways.

If you routinely drop off information, proposals, and marketing materials without really getting to know your prospects and their motives, you are making a bad habit of spilling your candy out.

Copyright 2013 Sandler Training and Insight Sales Consulting Inc. All rights reserved.

KEEP YOUR CANDY SAFE

SALES JOHN GLENNON

H

ave you ever met a n over-sharer?

You ask a simple question, and get an answer worthy of a morning talk show - the intimate ins and outs of their lives. It’s more than you bargained for, and likely makes you want to extract yourself quickly.

While that occurrence most likely happens in awkward social situations, a similar thing can

happen in your business. Though hopefully it is less awkward, it could cost you business in the long run.

When you go on a sales call, you bring with you a treasure trove of information about your company, filled with your knowledge and your sales expertise. It is understandable to be eager to share that knowledge, and possibly even logical to demonstrate your distinct products or services and your skill at sales.

It can happen in random conversations outside of professional sales calls - the moment an individual expresses a concern that can be addressed by your product or service, you launch into minipresentation mode, highlighting key features and benefits, even throwing in a quote from a satisfied customer.

The conversation has quickly

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MOVERS AND SHAKERS

16

Business Examiner Gold Event Sponsors

KELOWNA John Pearson, owner of True Blue Picture Framing, is celebrating 7 years in business. True Blue is located at Unit 14, 1515 Westgate Road in West Kelowna.

GetintheLoop, a leading offers platform in Western Canada, has named Chris Pinkerton as their new President and COO. Prior to GetintheLoop, Pinkerton served as the Vice President and Head of Mediative Consulting Group, a digital media and marketing company. Pinkerton also worked with Enquiro, a consumer behavior research and search marketing tool which was taken over by Canada’s Yellow Pages Group.

Chris Pinkerton, President and COO of GetintheLoop

Deloitte has named this year’s 2017 Technology Fast 500™ winners list, which features Refresh Financial of Kelowna as number 40 on the list. The list ranks leading technology firms that indicate the fastest growth in North America, and features companies representing a variety of industries from software to biotech.

Two credit unions, Interior Savings and Prospera, have announced that they have bought shares in local company, Volinspire. The company combines social media elements such as Facebook, Fitbit, and LinkedIn, to enable users to find, track, and share volunteer opportunities that match their interests in their local communities.

The Regional District of the Central Okanagan (RDCO) Economic Development Commission has named their 2018 Advisory Board, which features more than 40 members, including important industry leaders across various sectors. This year’s board features four new names: Michael Zuk of SVG Capital Corp, Aura Rose of House of Rose Winery, Terry Edwards of Decisive Divident Corp, and Jeremy Burgess of Pushor Mitchell LLP. Construction has commenced

for the new Kelowna Visitor Centre, located at the Queensway Jetty. ANR Construction, a local general and commercial contractor, has been awarded the project contract, which is scheduled to open sometime in the middle of this year.

The Kelowna Chamber of Commerce has bid farewell to Brittney Sissons, their Marketing & Communications Coordinator, as she left to pursue another opportunity in the lower mainland.

The Chamber will be seeking to fill the position in the near future.

D e c e m b e r 6th m a rk e d t h e grand opening celebration for Care Dental, located at 300-1575 Banks Road.

B i g W h i te S k i R e s o r t h a s launched their new, daily Express Bus service, which provides transportation to and from Kelowna’s Willow Park Shopping Centre to the ski resort, from Monday to Thursday.

Local eatery, Chopped Leaf, was awarded Silver in Kelowna Now’s category of Best Vegetarian-Friendly Restaurants in the area.

Vitalis Extraction Technology Inc. has been nominated for three different categories in this year’s BC Small Business Awards. The company has also donated $1000 to the Food Bank over the holidays, in addition to paying their staff to volunteer at the Food Bank on December 21st.

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The Women’s Executive Network has na med Renee Merr i f i e l d Wa s y l y k o f T r o i k a Management Corp. on their list of Canada’s 100 Most Powerful Women.

This year’s fundraiser for the Central Okanagan Hospice Association, Swinging with the Stars, marks its 10th anniversary. The event will take place on March 10th at the Delta Grand

JANUARY 2018

Hotel, with the theme: “Dancing Through the Decades”, and will feature a number of talented dancers. A new competition category has been added this year where three teams of six to eight dancers will compete. Tickets may be purchased through Kathy Krasnov, the ticket coordinator, by email: kathykrasnov@gmail. com, or by phone: 250-864-0533.

January 6th marked the date of the Molson Canadian Olympic Team Send-Off at Big White Ski Resort. The public event was the only send-off in the country before this year’s Olympic Games.

Roast Magazine’s title of 2018 Roaster of the Year has been awarded to Oughtred Coffee & Tea Ltd. The title is one of the most prestigious in coffee industry of North America. Oughtred has recently released a barrelaged coffee, using Sandhill Winery’s wine barrels.

Kelowna Orthoquest & Kinesiology celebrates their tenth year in business, as well as their new global lifestyle program this year.

The Kelowna Chamber of Commerce welcomed a number of new members in November, including: Total Restoration Services Inc., Shawn Stead Performance, Seca Surf and Marine, Robert A. Wood – Coldwell Banker Horizon Realty, Commercial, Porelli Law, The Munkey’s Fist Grill and Bar, Moore Greenery Landscaping Ltd., Moolix Ice Cream, MONAT Global, Keystone Property Management Ltd., Kewlchic Leggings, Healthy Transitions Consulting, Galleria Fashions, DDC Technical Services, Cupcasions, Creekside Accounting Ltd., Care Dental, BCPawn.ca, and Arcadia Virtual Reality Lounge.

This year, in partnership with the World Trade Centre Vancouver, the Kelowna Chamber offers their members the opportunity to participate in Canada’s Trade Accelerator Program (TAP), a new program that invites companies to expand to the international market in their respective industry sectors. There are currently two dates scheduled for TAP workshops, on April 18th and April 19th.

The Tourism Kelowna Society has confirmed the names of their new 2017-18 Board: Thom Killingsworth of Inn-Trust Hospitality – Chair; Tanya Stroinig of Prestige Hotels – Vice-Chair; Stan Martindale of Ramada Hotel

& Conference Centre – PastChair; Heather Schroeter of Manteo Resort Waterfront Hotel & Villas – Treasurer; Debbie Dupasquier of Distinctly Kelowna Tours – Secretary; and Directors: Sean Coward of Kelowna Hotel Motel Association, Sam Samaddar of Kelowna International Airport, Penny Gambell of District of Lake Country, Patricia Leslie of Sandhill Wines / Andrew Peller Ltd., Nataley Nagy of the Kelowna Art Gallery, Katie Balkwill of Big White Ski Resort, Gail Given with City of Kelowna, Debra Harding of UBC Conferences and Accommodation, David McFadden of Okanagan Lavender & Herb Farm, Dan Matheson with the Okanagan Golf Club, and Brent Lavery of the Holiday Inn Express Kelowna Conference Centre.

The Associated Canadian Travellers (ACT/UCT) Kelowna West Council #1003 was able to donate $22,000 to various community organizations in 2017, partnering with the Lottery Corporation of BC. This year’s organizations included: the Okanagan Humane Society, South Okanagan Similkameen Medical Foundation, Salvation Army, Kelowna and District Safety Council Tiny Tots Travellers Village, Stroke Recovery Association of BC (Kelowna Branch), Vernon Family Resource Centre, KGH Foundation, Jubilee Hospital Medical Foundation, Harmony House, Kelowna Gospel Mission, Central Okanagan Emergency Shelter, Central Okanagan Bursary Society, BrainTrust Canada, BC Family Hearing, Cancer Foundation, and the ALS Society.

William (Bill) Gillett has taken over from Heather Banham as the new Dean of the Okanagan School of Business at Okanagan College. After 25 years with Okanagan College, Banham has retired from her position, but still serves with the Chartered Professional Accounts of BC (CPABC) Board.

The podiatry clinic of Dr. Randy Gerber, DPM, has been relocated to the Stewart Centre South building, on 230 – 1855 Kirschner Road.

The City of Kelowna’s Financial Services Department has been honoured with The Canadian Award for Financial Reporting from the Government Finance Officers Association of the US and Canada (CFOA) for its excellence in financial reporting.

Eric Miller has been appointed as Pushor Mitchell Lawyers LLP’s new Chief Operating Officer.

Miller assumes the position from former COO, Terry Edwards, who served for 12 years and is now retiring.

The team at Excel Salon and Spa, owned by Tim and Judy Foster, welcomes new members Jess Roberts, and Traci Savel to SEE MOVERS AND SHAKERS | PAGE 17

MOVERS AND SHAKERS

JANUARY 2018

MOVERS AND SHAKERS CONTINUED FROM PAGE 16

their team. The salon is located at 2695 Pandosy Street.

Michael Bate of RE/MAX Kelowna has been honoured with a 2017 Realtor Care Award for excellence in community service.

The Dog Groomery is a brand new business venture, owned and operated by dog groomer Jessica Veitch. The business is located inside Doggytopia, at 1054 Ellis Street.

SALMON ARM T he Salmon Arm Economic Development Society (SAEDS) and the Salmon Arm Chamber of Commerce have partnered with many community organizations to launch a Brand Development Project and Marketing Strategy for the Salmon Arm area. The project aims to develop a cohesive brand and marketing strategy that will attract investment, tourism, and talent to the area.

The process has commenced with a survey conducted by Resonance Consulting, to gather information about living and working in Salmon Arm. Plans for a new Innovation Centre, located at 220 Shuswap Street, have been launched by the Salmon Arm Economic Development Society (SAEDS).

SAEDS received funding from BC Rural Dividend, which has enabled them to move forward with plans for the new centre. Plans are comprised of three phased and interrelated service components which will enable the centre to function as: a community makerspace, a business accelerator program, and a co-working space, promoting growth in the rural technology sector. This year the SAEDS plans to move to a new location on the second floor of the Innovation Centre.

The SAEDS has also hired on a new Event Relations Specialist, Jennifer Strachan.

Focus Ability WorkAble Solutions recently celebrated a move to their new location at Suite 102371 Hudson Avenue NE, with a Business After Business Open House event through the Salmon Arm & District Chamber of Commerce.

T h is yea r the Sa l mon A rm business community celebrated a number of significant business anniversary milestones, featuring: the Salmon Arm Observer – 110 years, the Salmon Arm Chamber of Commerce – 109 years, Tappen Co-Op – 103 years, Buckerfield’s Country Stores – 98 years, Askew’s Foods – 88 years, Mattey Bros. Ltd. – 85 years, Bowers Funeral Service & Crematorium – 71 years, SASCU – 71 years, Ian Gray’s Salmon Arm GM – 70 years, Braby Motors Salmon Arm – 52 years, Crowns Furniture & Electronics – 50 years, Jacobson Ford – 50

years, NBR Distributors Ltd. – 45 years, Lewis & Short Hardware – 45 years, Flowers by Fimmy – 42 years, Action Safety Service Ltd. – 41 years, Ben’s Towing & Auto Wrecking Ltd. – 41 years, G&G Midtown Auto Service Ltd. – 41 years, Bart’s Minute Muffler & Maintenance – 40 years, Centenoka Park Mall – 38 years, Nufloors – 38 years, Shuswap Clothing & Shoe Company – 38 years, Nature’s Bounty Natural Foods – 37 years, Fabricland Salmon Arm – 32 years, Shuswap Hospital Foundation – 32 years, Mall Arkey Financial Ltd. – 30 years, Brushstrokes Signs – 28 years, Panago – 26 years, AAA Mini Storage – 25 years, Fountain Tire – 24 years, Takezushi Sushi Restaurant – 24 years, Willows Natural Foods – 23 years, Black Todd’s Diesel & Off-Road Ltd. – 20 years, HCC SA Home Comfort Centre – 20 years, Fischer’s Funeral Services & Crematorium Ltd. – 18 years, Eric’s Shuswap Automotive – 17 years, Drivers Car and Truck – 16 years, Hardie Home Decorating – 16 years, Sa l mon A r m Dr yclea ners & Laundry – 16 years, Trademark Glassworks – 16 years, Home Restaurant – 15 years, Center Point Automotive – 14 years, Piccadilly Terrace – 14 years, Pinz Tattoo – 13 years, Lakeside Medical Supplies – 12 years, Apple Auto Glass – 11 years, InView 1 Hour Optical – 11 years, Stratis Mediterranean Grill – 11 years, Hidden Gems Bookstore – 9 years, Quality Homemade Pies & Pastries – 8 years, and Jeanne’s Printing & Graphics – 4 years.

Com munity Living BC h a s recognized the Sicamous Tim Hortons owners, Nicholas and Jonathan Dow, with an Inclusive Employer Award. The owners have provided support to employee Brandon Scott, an adult with developmental disabilities, with a welcoming and inclusive workplace environment.

Mountain Park Motorsports is now open for business as of December 15th, at their location of 534 Main Street, Sicamous, BC. Five local businesses from the su rrou nd ing a rea have been named as semi-finalists for the Small Business BC Awards. Okanagan Rawsome Natural Foods in Grindrod was nominated for Premier People’s Choice, Focus Ability WorkAble Solutions in Salmon Arm was nominated for Best Concept, The Courtyard Gallery in Enderby was nominated for Best Community Impact, Dynamic Avalanche Consulting Ltd. was nominated for Best Company, and Wyssen Canada Inc. was nominated for Best International Trade.

Winners will be announced at an awards gala on February 23rd in Vancouver.

The Chase Chamber of Commerce hosted its second annual Christmas Gala and Business Excellence Awards last month. This year’s winners featured: Shirley Phillips and Alison Lauzon – Chase Citizen of the Year, Quaaout

Lodge & Spa – Business of the Year – 7+ Employees, Village U-Brew – Business of the Year – under 6 Employees, Liquid Hair Salon – Employer of the Year, Chase & District Skate Park Society – Organization of the Year, Pete Murray’s Corn Farm – Environmentally Conscientious Award, Village Lanes Fun Centre – Customer Service Award, and Chahal Priddle LLP – New Business of the Year.

KAMLOOPS Sun Peaks celebrates the reopening of The Annex and The Sunburst Bar + Eatery dining facilities, after recently completed renovations. Both establishments feature new menus in addition to their revamped interiors.

Thompson Rivers University has officially opened the BC Interior’s first genomics laboratory, TRUGen. The lab, which was made possible in part by $750,000 of government funding, specializes in genetic research – particularly in the areas of agriculture and environmental remediation.

Six new businesses have joined as members of the Kamloops Chamber of Commerce: Fred Legace, Isenor Law, Me & Be Design Co, Nicolas Bourquin, Sagewood Winery, and Sun Glass Cove Retail.

People In Motion (PIM), with nearly 180 active members, is a local organization that provides support to a wide range of people with diverse-abilities such as Autism, Down Syndrome and learning delays. PIM provides its clients with a lifeline to learning, life skills, self-esteem, independence, confidence, exercise, community involvement and so much more. The organization has been “creating a better tomorrow” for their clients through a number of programs since its beginning in 1989. There are five education programs, and seven “Active Living Programs” which are recreational, fitness and social activities. For additional information on PIM, please visit their website: www.peopleinmotion. org.

Jeremy Heighton, Memb er Relations Coordinator for the Kamloops Chamber of Commerce, has been named as the new Executive Director for the North Shore Business Improvement Association. January 8th marks the start date for Heighton in his new role, which takes over from former executive director, Steven Puhallo.

Two local businesses have advanced to the semi-final stage of the Small Business BC Awards.

The Sign Cellar has been nominated for the Premier’s People’s Choice category, while District Bicycle Co. was nominated for Best Company. Awards winners will be announced at an awards gala on February 23rd, in Vancouver.

17 Avenue East. Together with the office in West Kelowna, there are now two locations to welcome clients. Appointments for either office can be made by calling the central booking number at 778-460-4507.

Rose Choy Rose Choy has been promoted to Executive Officer of the Kamloops-based Canadian Home Builders’ Association – Central Interior (CHBA-CI). Choy has served with the CHBA-CI for eleven years as their office manager.

PENTICTON The Log Cabin Motel, located at 3287 Skaha Road in Penticton, was recently sold for $2.9 million. Originally listed for $3.2 million, the site features 36 units on a 1.9-acre lot, as well as twostorey lofts with fireplaces and ensuite jacuzzies. The deal was brokered by Green Kinash Real Estate Group.

The City of Penticton is preparing to host the 2018 Scotties Tournament of Hearts from January 27th to February 4th, at the South Okanagan Events Centre.

This Canadian Women’s Curling Championship occurs for the 37th consecutive year, and this is the first opportunity for Penticton to host the event. Already, over 300 members of the community have volunteered to help with the event, which is anticipated to bring in a record crowd this year.

The tournament will include provincial and territorial champions in addition to Team Canada.

Jodie Taylor

Jodie Taylor and Don Miller the principals of Taylor Miller Law Group are excited to announce the opening of their second location in Penticton at 345 Wade

Don Miller

Budget Blinds has opened up a new showroom, located at 535 Main Street. The business offers blinds, shades, shutters, and drapery in a wide variety of looks and colours.

The City of Penticton has approved a pilot project at the Advanced Waste Water Treatment Plant that is projected to save millions of dollars in future capital costs. The project is in partnership with AECOM, the District of Columbia Water and Sewer Authority, and World Water Works, and is purposed to test and implement an advanced granular sludge system.

As a result of provincial funding, community support and donations, Penticton has announced that it will be joining the Foundry network – a resource that enables youth aged 12-24 to access integrated social and health services. A new facility, Foundry Penticton, will soon be in operation offering primary care, mental health and substance abuse services, social and living support services, sexual health, employment and income assistance, and educational support.

SUMMERLAND The Summerland & District Credit Union (SDCU) has pledged $5,000 to the Penticton campus of Okanagan College, to contribute to their Little Learners Academy. The Little Learners Academy facility was opened in September offering child care on campus, and is operated by Okanagan College and the Penticton and District Community Resources Society (PDCRS).

The Summerland Chamber of Commerce welcomed 10 new members last month, including: Balanced Whole Body Health, which specializes in whole body scans that attach numbers and graphs to your organs/systems to help you heal yourself. Their retail store features essential oils, diffusers, jewelry, natural products and more. DearAbi is a local venture offering computer and electronics repair services.

Koncept Kalifornia specializes in sports clothing, equipment, board and other sports association gear in the heart of downtown Summerland. The Service Station is a space for community enrichment that provides a venue for all to enjoy, hosting art, music, mind body wellness, and community events for the mind, body and soul. Kettle Valley Guest House is a great place for the whole family on vacation. Summerland Equipment SEE MOVERS AND SHAKERS | PAGE 19

OPINION

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JANUARY 2018 A division of Invest Northwest Publishing Ltd. Thompson Okanagan Office #210-347 Leon Avenue, Kelowna, BC V1Y 8C7 Toll free: 1.866.758.2684 Fax: 1.778.441.3373 Email: info@businessexaminer.ca Website: www.businessexaminer.ca

PUBLISHER/EDITOR | Lise MacDonald, lise@businessexaminer.ca SALES | Joanne Iormetti – joanne@businessexaminer.ca, Josh Higgins – josh@businessexaminer.ca WRITERS | John MacDonald, Beth Hendry-Yim, David Holmes, Kristin van Vloten WEBSITE | John MacDonald

NEW BRUNSWICK PROVING – AGAIN - THAT “TAX THE RICH” SCHEMES DO NOT WORK

MARK MACDONLD

D

espite its populist appeal, the “tax the rich” classwarfare tactic is once again proving to not work.

The most recent statistical proof that it simply does not work comes from New Brunswick. Patrick Webber, a research associate for the Atlantic Institute for Market Studies, notes in a recent article that the province introduced two new tax brackets in 2015 they believed would raise $30 million in additional revenue annually.

“A new report released by Statistics Canada suggests that the combined federal and provincial tax bill for the richest 600 New Brunswickers in 2015 was $5.8 million less than in 2014, despite the spike in tax rates,” Webber writes.

Webber adds that the measures have impeded and hurt the

province’s economy, and notes this: “As the evidence from 2015 shows, the top one per cent will simply reduce their activity, find a cooler tax climate and pay less. . .And as revenues decline from highest income earners, the tax burden will shift to mid-and lowincome earners.”

The “rich”, or “so-called rich”, are those who, in most cases, invest their money into businesses and investments in hopes of earning a return. And by so doing, they create jobs, which helps people raise families and buy homes, vehicles and vacations.

A very strong argument could be made that they already pay far more than their “fair share” of taxes, from their own paycheques, and through what they do. Any business owner can look at their payroll – and the federal and provincial taxes that are deducted from employees – in addition to the GST, PST, Employment Insurance and WorkSafe BC levies that are covered by gross income, and ask: Isn’t that enough?

It’s never enough for greedy governments, who view it as their right to tax and tax some more, instead of the obvious other alternative – cutting back. As more and more people become government dependent, there becomes more public outcry for more services, paid for by someone else.

Incredulously, one citizen recently cried aloud for more from their government, stating “this doesn’t come from taxpayers”.

Somehow, there’s a total disconnect when someone can passionately make such an ignorant statement. Have people forgotten that governments don’t have money – they take it from citizens? That in Canada, we didn’t even have income tax until the dire circumstances of the First World War? Those taxes have never disappeared. . .they’ve only increased.

••• There seems to be a prevailing attitude these days that if one repeats something often enough that it becomes true.

Consider this one statement that politicians bleat passionately with a straight face: “economic growth comes from strong environmental policy,” or something that sounds similar.

Really? T hen how does one explain the economy of China?

Their environmental standards pale in comparison with ours, yet that country, along with India, continues to lead the world in economic growth.

An argument could be made that, due to its sheer size, population and non-environmental standards, anything that Canada might do towards reducing

carbon emissions in a year is counterbalanced by China’s exhale in a day.

We rightly realize that protecting the environment is good for our health and well-being, and that is not to be understated.

We need and enjoy clean air and water, without question.

But the claim that it is good for the economy directly? That doesn’t make any logical sense.

How? Where? In what instance?

That claim is made ad infinitum for one purpose: To justify punitive taxes in the eyes of voters on one of wealthiest resource sector – oil and gas.

Despite what people might believe, very little of any carbon tax actually does anything to help the environment. Those taxes are pumped into general revenue.

Don’t believe it? Don’t look any further than British Columbia.

The federal government’s recent “measures” are expected to result in a 17 cent per liter increase in the price of gas. How does that help the economy?

Forget the federal and provincial government’s claims of support for small business. The gigantic increases in fuel and the yet-tocome minimum wage are far more than a measly one per cent shaving of the small business tax rate for most companies.

A healthy environment? Yes, we

all want that. But tell the truth.

Or produce the truth, that protecting the environment boosts the economy.

••• There is some concern that now that the Green portion of GreeNDP failed in its bid to stop Premier John Horgan’s approval to continue Site C dam construction to completion, and that the National Energy Board has overturned a Burnaby city appeal of the decision to allow the twinning of the Kinder Morgan Pipeline, that they will turn their sights to another resource sector: Aquaculture.

One-sided, fact-void, anti-fish farm rhetoric is on the rise, which has to make the 5,000 people employed in this valuable industry nervous.

There is no way to pacify ecofanatics. Their goal seems to be the shutdown of any and all resource-based industries. Last week’s announcement that the provincial government won’t issue an environmental certificate for the Ajax mine near Kamloops is yet another example of its war on resources, and the hundreds of jobs – many of them wellpaying union jobs – that won’t be created.

It ma kes one wonder what exactly the GreeNDP envisions for the BC economy.

FEDS IGNORE CRITICS AND IMPLEMENT TAX CHANGES – WITH EVEN MORE CHANGES

DOUG JOHNSTON

O

n December 13th, the Senate Finance Committee, after spending the four months holding public hearings to study the proposed changes, urged the Federal Liberal Government to “A xe the Tax Act Changes” or at a minimum, delay the Implementation of these rules until 2019 so that the potential impact of these changes could be studied in more detail.

Consistent with the way that P r i me M i n i ster Justin T rudeau and Finance Minister Bill Morneau have handled this fiasco so far, they promptly ignored

the Senate’s recommendations and two hours later introduced more new rules including some that came into effect on December 31st, 2017.

Given the nature of the Christmas hol idays, th is prov ided CPA’s a nd ta x law yers eight work i n g d ay s to d i ge s t t he changes and advise their clients on whether or not they were affected.

I will summarize in very general terms what has transpired since these ill-advised proposals were introduced on July 18th, 2017.

1. Introducing rules that prevent the conversion of ordinary dividends to Capital gains . . .they have cancelled these proposals.

2. Increasing the tax on passive or inactive income earned within a private corporation.

In October, Morneau advised t h at t hese new r u les wou ld not impact on investment income below an annual $50,000 threshold. More importantly, they advised that these new

rules would not come into effect immediately and there will be more changes introduced in the 2018 Federal Budget. I am betting that they will delay the implementation of these rules until 2019 as they are realizing how complex these proposed changes were.

3. Dividend Sprinkling/Dividend Splitting. It is beyond the scope of this article to list all of the changes to the “income spl itt i ng r u les”. I a m mentioning four fundamental changes that may make some owners of small private corporations sleep easier.

A) - Will not apply where the business owner is 65 or older a nd s pl it s i nc om e w it h h i s spouse.

B) - Adults aged 25 or over who owned 10% or more of a corporation based upon voting shares and value. The biggest impact would be on the adult children of the business owner. While this may sound as a “positive”, I believe that it is “fair comment” to suggest that most business

owners who depend on their corporations as a source of income for themselves would not normally have issued their adult children voting shares. Provisions were introduced which would allow private corporations to convert non-voti ng shares to voting shares by the end of 2018 to qualify. I would strongly advise any business owners to fully consider all of the implications of this. This will also likely require a Business Valuation that is both expensive and subjective when dealing with a CRA auditor.

C) - Although mentioned in the October changes, it is significant that these rules would not effect the lifetime capital gains exemption. Many business owners that were thinking about selling their shares, accelerated their sales and sold prior to December 31st, 2017 only find that these rules did not apply.

D) They have introduced some complicated rules for children of the business owner who are over 18. Although some guidelines

have been introduced, Small business will still be faced with maintaining documentation to “prove” how much that their children have contributed to the business to a CRA auditor.

I would emphasize that small business owners should be talking to their accountants to obtain more details on the latest proposals.

My final observation is that the way that “Justin and Bill” introduced these rules and made changes “on the fly”, based upon popularity polls, can only be described as the most reckless introduction of tax legislation that I have seen in my 45 years of practice as a CPA. Canadian small business is entitled to a transparent and relatively easy to understand tax system that is truly based on fairness and not politics.

Doug Johnston is a Chartered Professional Accountant and founder of Johnston Johnston & Associates Ltd. in Nanaimo.

SUBCRIPTIONS | $45 PER YEAR (12 ISSUES), $80 FOR 2 YEARS (24 ISSUES), SUBSCRIBE ONLINE: WWW.BUSINESSEXAMINER.CA. DISTRIBUTION: FOURTH WEEK OF EACH MONTH VIA CANADA POST AD MAIL. The publisher accepts no responsibility for unsolicited submissions. The views and opinions expressed in this publication are not necessarily those of the publisher. Produced and published in British Columbia. All contents copyright Business Examiner Thompson Okanagan, 2017. Canadian Publications Mail Acct.: 40069240

MOVERS AND SHAKERS

JANUARY 2018

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MOVERS AND SHAKERS CONTINUED FROM PAGE 17

& Radiator Repair offers farm equipment repairs and radiator rebuilds. John Rousseau Design designs spaces for modern life to be enjoyed, creating unique custom furniture, artistic tile work, concrete counter tops and much more. Adam’s Utilities Ltd. offers electrical installation and general utility services. RM Kolbus offers woodwork and millwork services, and Stu’s Welding & Fabricating specializes in structural metal fabricating and welding services.

A Stitch in Thyme has moved locations to #2 - 8710 Prairie Valley Road. Their phone number has also changed to: 250-494-8096.

CherryTree Quilts is scheduled to host a Business After Business event on January 16th, at 5:00pm. Business After Business is a monthly event associated with the Summerland Chamber of Commerce, that is an opportunity for networking, prizes, appetizers and wine.

Maple Roch is congratulated on being selected as a Top 10 semifinalist in the Small Business BC Awards in the Best Community Impact category.

T h rou g hout t he mont h of December, Dairy Queen Summerland pa rtnered w ith the Summerland Food Bank to raise don at ion s. Unt i l Decemb er 24th, customers could bring in a non-perishable food item(s) to the store and receive a free small cone or a free cup of coffee. All donations were given to the Summerland Food Bank just before Christmas.

BUILDING BRIEFS CONTINUED FROM PAGE 12

PROJECT New affordable housing mixed use development - 1 structure - 4 storeys - approx 40 residential units - 49 sm to 81 sm units - 12, 1 bedroom units and 28, 2 bedroom units- approx 2,051 sm - 2 ground level commercial units, approx 694 sm - fiber cement and glazing exterior with balconies - ground level, outdoor family play area - indoor amenity room - 4th flr outdoor patio and BBQ area - at grade parking PROJECT STATUS Excavation underway as of mid December/17

The Summerland & District Credit Union employees pledge funding to Okanagan College’s Little Learners Academy

VERNON December 9t h m a rked t he opening of SilverStar Mountain Resort’s Putnam Creek, a mountain face that features mainly expert terrain for skiers and riders.

The 1,900-acre terrain is usually the final of SilverStar’s mountain faces to be opened. In addition to Putnam Creek, SilverStar has opened up Paradise Camp, a restaurant found at the pinnacle of Powder Gulch, as well as SilverGrill restaurant.

World Health & Fitness recently held a grand opening for their ARCHITECT DYS Architecture - 260 1770 Burrard St, Vancouver V6J 3G7 604-669-7710 GENERAL CONTRACTOR Ellis Don Construction Services - 150 13775 Commerce Parkway, Richmond V6V 2V4 604-247-1072

PENTICTON LOCATION

3388 Skaha Lake Rd & Yorkton Ave - Condominiums - Lake Towers - Phase 2 PROJECT TYPE Multi-family new

new co-ed location, at 4801 27th Street, inside the Village Green Hotel.

Connect Hearing celebrates their 40th anniversary in business this year, providing leading hearing care service in BC. Local entrepreneur, Nick Moffat, has started up a new enterprise: Nicholas Alexander Home & Garden, at 6325 Highway 97.

The business has been nominated for New Business of the Year for this year’s Greater Vernon Chamber of Commerce business excellence awards. Moffat has won Chamber awards in years

previous for his other ventures, in the categories of New Business of the Year, and Young Entrepreneur of the Year. Winners of this year’s awards will be announced at an evening banquet event on March 9th, at the Vernon Lodge.

Soul Ryde spin studio, located at 2709B – 43rd Avenue, celebrated the grand re-opening of their studio. Soul Ryde is Vernon’s first indoor cycling studio.

A new local artist, Linda Edwards, is featured this month at Nadine’s Fine Art and Frames studio, owned by Nadine Wilson.

Edwards creates watercolors and

PROJECT New condominiums - 1 building 12 storeys - garden apartments on ground floor - parkade

S W E

Okanagan Spring Brewery has been recognized with an Inclusive Employer Award from Community Living BC, a Crown agency that supports adu lts with developmental disabilities throughout BC. Robin Makortoff, an adult with developmental disabilities, has been employed with the brewery for the past 27 years, and submitted the establishment for nomination in appreciation for the support she has received from them.

Visit

PROJECT STATUS Construction start anticipated spring/18

N

ARCHITECT Points West Architecture - 203 2190 West Railway St, Abbotsford V2S 2E2 604-864-8555

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GENERAL CONTRACTOR Vant Construction - 4479 Gaspardone Rd, Kelowna V1W 5A7 250-764-7544 OWNER Starline Enterprises - 804 2285 Atkinson St, Penticton V2A 8R7 250-492-4644

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