Business Examiner Thompson/Okanagan April 2018 by Business Examiner Media Group

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APRIL 2018

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WEST KELOWNA 20 Year Anniversary for Carrington Dental Centre

Thompson/Okanagan WWW.BUSINESSEXAMINER.CA

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SALES

Vernon Sustainable Energy Business Wins Award

Why Motivation Is So Hard

Roost Solar Makes Okanagan Residents Power Full

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INDEX News Update

Kamloops 5 Lake Country

Kelowna 6 Salmon Arm

TOTA 10 Movers & Shakers

Opinion 22 Contact us: 1-866-758-2684

OUR 9TH YEAR

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Steve Russell of Roost Solar is the only NABCEP certified PV installation professional in the Okanagan

ERNON - Want Power? R e a l P o w e r? P o w e r t hat you ca n generate - endlessly? Then the person you need to

know is Steve Russell of Roost Solar, the only NABCEP certified PV Installation Professional in the Okanagan. He installs solar systems which transform homes

and businesses into clean power generators. Although his business is only two years old, Russell is already collecting kudos:

Chosen by the Vernon Chamber as one of the region’s Top 20 under 40 business owners; SEE ROOST SOLAR | PAGE 16

Nominations Flowing in for Grant Thornton BE Awards

Nomination Deadline for First Annual Thompson Okanagan Event is May 1

E L OW N A – N o m i n ations have started flowing in for the First Annual Grant Thornton LLP Thompson Okanagan Business Excellence Awards. The nomination deadline for

1.800.663.3923

the celebration of the finest and most successful businesses in the Thompson Okanagan region over the past year is May 1. The event itself is set for Thursday, June 14 at the Coast Capri Hotel in Kelowna.

“A lthoug h th is is the f i rst regional event of its kind, we’re delighted with the response so far,” notes Mark MacDonald of Business Examiner Thompson Okanagan. “Many communities already have annual awards

for business, but this is the first multi-sector awards event for the Thompson Okanagan region. We’re extremely pleased with the sponsors that have come on board SEE AWARDS | PAGE 18

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IT’S TIME TO TURN YOUR OFFICE RIGHTSIDE UP.

NEWS UPDATE

BRITISH COLUMBIA Export Navigator Pilot Extended The Government of British Columbia has extended the Export Navigator pilot program for another year. The Export Navigator program helps small- and medium-sized business owners and entrepreneurs expand their offerings to new markets. The program helps businesses in six regions in BC to become export ready by providing access to community-based export advisors who connect businesses with programs and services that are unique to their business needs. Specially trained export advisors provide personalized, step-by-step approaches to help businesses prepare to become exporters, navigate the services available to them and tackle the logistics of customs certifications and other export requirements. The program has grown by 50% in the past six months, with 52 businesses taking advantage of the free service for the first time. The pilot will be extended to March 31, 2019, through $607,800 in funding from the Province, and in-kind support from Western Economic Diversification Canada’s Community Futures network partners. Since the launch of the pilot program in October 2016, 157 companies have engaged with Export Navigator. Twenty of them are in the final stage of the program, which focuses on export market strategies. Program participants are focused on exports to Canadian provinces, the United States and China. The Export Navigator pilot was developed by the Province in partnership with Western

Economic Diversification Canada, Small Business BC, Community Futures offices and the Comox Valley Economic Development Society. Export Navigator is available in the following six B.C. regions: Cariboo, Central Vancouver Island, Comox Valley, Kootenay Boundary, North Okanagan and the Pacific Northwest.

OKANAGAN Australian Travel Agents Scout Thompson Okanagan Ski Resorts Silver Star, Sun Peaks, and Big White hosted an event called “BC Mega Famil”, which invited Australian travel agents to experience their facilities. This event was hosted in partnership with Destination BC and the Thompson Okanagan Tourism Association (TOTA) and was the largest familiarization event that Sno’n’Ski Tours are running. It was attended by 30 agents across Australia, visiting 4 resorts in 8 days during March 2018. TOTA assisted with hosting the group and Howard Grieve, Travel Trade and Media Specialist for TOTA joined the group in Sun Peaks for a dine around the village. The purpose of this activity is to increase sales over the vital August-November selling period, through agent support and promotion, buying group consumer promotion and a strong direct marketing campaign. The goal is to increase sales over this period by 100% on the previous year. The main focus was to encouraging agents to book their clients to the BC resorts, resulting in educational opportunities for the top sellers. The agents took advantage of the great Air Canada flights with the intent to promote these flights

APRIL 2018

over other non-Canadian destinations. In addition to skiing and hotel site inspections, the Travel Agents enjoyed non-ski activities including snowmobiling, ice fishing, tubing, skating, and more. Conditions were ideal and all participants left with a great education on the high quality and world class calibre of the winter experience in the Thompson Okanagan. The groups final stop was in Whistler.

VERNON $3.3M Economic Impact for Vernon & Area 2017 55+ BC Games A new economic impact study shows that an estimated $3.3 million was generated by the 2017 55+ BC Games. “This economic impact report adds to the exceptional feedback we received from the BC Seniors Games Society, participants, volunteers, sponsors, local businesses and community members that the Games were a resounding success,” said Wee Yee, Local Host Society President. “We were able to enhance the positive reputation of Vernon & Area through our welcoming and hospitable volunteers, the capability of organizing sports and events, and the support of our local business community.” The BC Seniors Games Society (BCSGS), which oversees the 55+ BC Games, commissioned the Okanagan College School of Business to conduct an economic impact study. The results indicate an economic impact of $3,300,000; nine times greater than the expense of holding the Games. The report measured direct impact (initial expenditure caused by the Games) at $1.95 million, indirect impact (secondary expenditure that occurs for supply of goods and services) of $970,000, induced impact (tertiary impact from employment and wages) of $370,000, and tax revenue (municipal and federal) of $300,000. In addition to the financial impact, the Games have an intangible impact which include positive benefits like promoting tourism and attracting future events to Vernon & Area, engaging the local community through the networking of volunteers and participants and promoting a healthy lifestyle through active living. While these benefits cannot be quantified, they are equally important to the host communities, the Province of British Columbia and the BC Seniors Games Society. The Vernon & Area 2017 55+ BC Games were held September 12 to 16, 2017 with over 3,500 participants from across British Columbia and engaged over 1,300 volunteers. The Games were held throughout Greater Vernon, Armstrong and Spallumcheen with 27 different sports, in 35 venues spread throughout the communities.

VERNON Printech and Hi-Pro Team Up Two Vernon business have teamed up. Rob Morris and business partner Sherman Dahl of Printech announced the purchase Hi-Pro Sportswear. Morris, who’s printing company makes products like business cards, brochures, vinyl graphics, and banners, says “the synergies are great” between Printech and Hi-Pro, which produces a slate of corporate-branded products like jackets, hats, mugs, and pens. Morris said he and Dahl plan to keep both companies as they are, with Hi-Pro keeping

both its name and all of its staff, including company head Bob Slatter. “Bob is extremely well-know in Vernon and has been hitting the ball out of the park with Hi-Pro for many years,” Morris said. “We could not say yes fast enough to this deal and we look forward to working with Bob for many years to come ” “We like the business for how it’s been run, so we don’t want to change all that,” Morris said, adding that the move will allow both businesses to grow and offer “an even larger range of products and services.” Slatter will stay on at Hi-Pro as the general manager, and along with his wife, Dar, and the rest of the team will continue to run the shop. Morris says he will spend the next few years learning Hi-Pro’s inner workings, in anticipation of the Slatters’ planned retirement.

KELOWNA New Details For 24-Storey Downtown Tower The first phase of Mission Group’s master planned downtown community has been announced. The company has filed its development permit application for the project, located on the former site of Bargain Shop. Newly named, Brooklyn at Bernard Block is a concrete condominium tower on 1471 St. Paul Street just off Bernard Avenue and part of a three-phase plan that will eventually include two additional condominium towers on Bernard Avenue. Mission Group is proposing a 24-storey condo tower featuring a rooftop lounge and outdoor terrace amenity for residents as well as brick and iron detailing along St. Paul’s leafy treelined street. “Brooklyn at Bernard Block represents an opportunity for homebuyers to get in early on a high-rise master planned community right in the heart of Kelowna’s Bernard District,” says Randall Shier, president at Mission Group. Its selection of homes includes: 1 bedroom, 1 bedroom and den, 2 bedrooms, and a limited collection of sub-penthouses. Brooklyn is also zoned for short-term rentals. “The ability to offset the cost of your investment by renting it when you please is a game changer,” adds Shier. “First-time homebuyers and working professionals will love the flexibility offered by the option of earning money while they are away from home.” Brooklyn’s design features street level retail and above grade structured parking. As a result, every home will have a view. The building will follow Mission Group’s Inspired GreenÒ approach which aims to lessen the builder’s environmental footprint in five areas: energy, water, air quality, recycling, and climate change. Brooklyn is literally steps away from Kelowna’s main street, Bernard Avenue, and close walking distance to a broad range of goods and services. Having undergone a $14 million revitalization, Bernard Avenue has transformed into a vibrant destination with trend setting local cuisine, creative social houses, boutiques, culture and entertainment destinations.

KELOWNA ProSmart Partners With Top Sports Marketing Firm in China Global online sports network ProSmart SEE NEWS UPDATE | PAGE 3

NEWS UPDATE

APRIL 2018

NEWS UPDATE CONTINUED FROM PAGE 2

Enterprises Inc. has announced a two-year marketing and services parnership with Dragon Group Asia (DGA). This announcement follows the Company’s recent acquisition of DL Hockey, which operates hockey clubs and skills camps in China. DGA, a specialist sports marketing company in China that works with some of the world’s biggest brands – will develop a WeChat app that integrates with ProSmart’s online network. This initiative will accelerate mass-market access in China, to ProSmart’s industryleading, sports education system and team management suite. In effect, the new sports development WeChat app will position ProSmart as a premier gateway for youth development to educational companies around the world to leverage to gain access to the Chinese market. The timing of this deal is considered a strong advantage since China is currently implementing a multi-billion dollar Winter sports program, prior to hosting the 2022 Winter Olympics. The WeChat app is a critical milestone for ProSmart’s expansion into China. WeChat is the most popular multi-purpose social media app in China, with 980 million monthly active users and is the most effective method for engaging the estimated 1.4 billion Chinese sports fans and players. China’s sports industry – already estimated at 1.5 trillion yuan (US$240 billion) in 2016, is forecast by the Bank of Chinato more than triple by 2025, to a total of 5 trillion yuan (US$800 billion). Alan Schuler, co-founder and CEO of ProSmart says, “DGA is operating at the very top of its field in China’s huge and rapidly-growing sports industry. This partnership is going to greatly accelerate our entry into China, enabling us to engage one of the most dynamic sports markets in the world.”

NARAMATA Singletree Expands to Naramata for Second Location Abbotsford’s Singletree Winery, owned by the Etsell family, has announced the purchase of their second location, located in Naramata. The property they purchased was formerly called Ledlin Family Vineyards and had been open at 1435 Naramata Road, for less than a year before being purchased by the Etsell family for an undisclosed amount. With some minor renovations to take care of over the coming months first, the Etsells hope to have Singletree Naramata Bench ready to open in time for the summer touring season. Singletree Winery opened in Abbotsford in 2015 after the Etsells decided to expand upon their family’s farming operations and make the move into the wine industry. The winery is named Singletree after the single harness yoke which was an essential tool for pioneering farmers from all over the province. In under three years the winery has established itself as a leader in the Fraser Valley winery community, where they offer a focused lineup of estate-grown wines, and red wines made from grapes grown in Naramata. By purchasing the property in the Okanagan, it allows them to be closer to the vineyards there and also reach wine loving customers in a

different part of the province. «It’s a thrill to be able to open a tasting room where we acquire some of our fruit already,» remarked winemaker and secondgeneration owner Andrew Etsell. «The reception has been incredible for the fresh, juicy Fraser Valley white wines we produce, and the luscious reds we make from Okanagan fruit,» he continues. «We are excited to offer our whole lineup of Singletree wines to Naramata locals, and visitors too.

KAMLOOPS City of Kamloops Announces New Corporate Structure The City of Kamloops is implementing a new corporate structure as a result of a recent review of services and capacity after the departure of David Duckworth, the City’s Corporate Services and Community Safety Director. The move is an effort to consolidate services, create organizational efficiencies, and reduce operational expenses. The new structure follows best practices in municipal organization and streamlines existing City departments into four main functional areas: Civic Operations (Director: Jen Fretz) Community and Protective Services (Director: Byron McCorkell) Development, Engineering, and Sustainability (Director: Marvin Kwiatkowski) Corporate Services (Director: Kathy Humphrey) The changes took effect on March 3, 2018. The four restructured departments will be supported by the Human Resources and Safety Department, which will remain unchanged and is under the direction of Director Lori Rilkoff. All departments are also supported by Administration under the direction of the Chief Administrative Officer, David Trawin. The Administration Department includes External Relations and the Communications and Community Engagement Division. The restructure will result in some managers and staff being shifted to other departments and will provide annual savings ranging from $150,000 to $325,000. The total fiscal reduction will be determined over the next several weeks and will depend on human resource changes resulting from the restructure.

SUN PEAKS $60 Million in New Investment For Sun Peaks Approximately $60 million in activity will be completed or underway in 2018 at Sun Peaks Resort, including a new chairlift providing improved mountain, village, and ski-in, ski-out access that highlight a massive development year for the destination. A new four passenger, fixed grip lift will be installed in the East Village area of the resort allowing for significantly improved guest access to the main village core along with existing ski terrain. This $4 million project has an anticipated completion date of December 2018. Another major element of the investment is a complete guest room makeover at the Sun Peaks Grand Hotel and Conference Centre. This plan will transform the 221 rooms into quiet luxury with an updated contemporary attitude, balanced with a hint of modern rustic. This $7 million project will have a completion date of December 2018.

Other major projects also taking place in conjunction with the new lift and hotel renovations include: • Enhanced capacity of 30% on Sundance Express through the addition of new carriers • Various mountain capital improvements led by two new snow cats • Planning, design, and construction of the new Sun Peaks Centre multi-purpose facility • Completion of construction on the sold out Village Walk luxury townhome complex • Launch of construction on the pre-sold Echo Landing alpine townhome and condo project • Planning and development work for future real estate initiatives These initiatives are part of the continued evolution of Sun Peaks as a leading mountain resort destination. Already known as Canada’s Second Largest Ski Area, these projects will enhance the guest experience while also harnessing momentum for the destination to move forward.

OKANAGAN FALLS Okanagan Wine Recognized as Best in the World Liquidity Winery’s 2016 Reserve Chardonnay beat out 678 entries and was ranked number one in the world at the Chardonnay du Monde competition in France’s Burgundy region. The winery knew the 2016 vintage was exceptional, that’s why it entered the competition. But to come away with the ultimate prize is an astonishing dream come true. The champion chard was crafted by

Liquidity winemaker Alison Moyes from estate grown grapes off 26-year-old vines. A limited amount of this wine was made and it will be offered first to members of Liquidity’s wine club. Any that’s left over will go on sale in July only at the winery’s shop. The number 2 wine at this year’s Chardonnay de Monde is also from the Okanagan. The 2016 Chardonnay Icewine from Kalala Organic marks the fourth time a sweet dessert wine from the West Kelowna wine has placed in the top 10. Five other Okanagan wines medalled at Chardonnay de Monde this year. The top 10 list, which was actually 13 wines due to some ties, also consisted of seven chards from France and one each from the Czech Republic, Bulgaria, Argentina and Brazil. Nk’Mip Winery in Oliver picked up gold for its 2016 Qwam Qwmt Chardonnay, a butterscotch on the nose and citrus and pear on the tongue interpretation of the varietal. Silver medals went to Oliver’s Tinhorn Creek 2016 Chardonnay, the 2016 Chardonnay from Quails’ Gate in West Kelowna, Oliver’s Inniskillin Dark Horse Vineyard 2016 Chardonnay and the C.C. Jentsch Small Lots Series 2016 Chardonnay in Oliver.

KELOWNA $1.25M Donated to UBCO by Retired Senator Retired Canadian senator Hon. Ross Fitzpatrick and his wife Linda have donated SEE NEWS UPDATE | PAGE 4

April 27th Workshop in Vancouver

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April 27th, 2018 8:00 am - 4:00 pm $260.00 + tax (Includes workbook and lunch) 1035 West Pender Street Vancouver, BC

and support employees returning to work after an absence. Topics include: - Understanding Legal Obligations and WorkSafeBC Requirements

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- Forms and Documentation - Creating Transitional Duties - Handling Stay-at-Work / Return-to-Work Cases

NEWS UPDATE

APRIL 2018

New Workshop To Feature Sales Experts LUCY GLENNON

decade ago, John Glennon did the unthinkable. Just before the recession, he quit a corporate job to open his own business in September of 2008. It was a questionable time to strike out on his own, especially in a business that depended on a healthy business economy. Looking back, he knows he made the right decision. Kelowna’s Sandler Training is thriving. Plus, he is reaping a type of success he could not have achieved in the corporate world, much less travel and have a local impact. The success includes seeing his business clients grow and thrive and strengthen their communities. “We’ve trained thousands of people and have watched their businesses grow, employ more people, and succeed which is the best reward possible – to know that you helped make that happen,” he says. In May, he is continuing to foster business success in the Thompson Okanagan with foc u s e d wo rk s h op s a n d b o o t camps. On May 2 4 he w i l l present a bre a k fa s t work s hop, T he Growth-Driven Organization. Aimed at business owners and general managers, this workshop illuminates skills for business

John Glennon is continuing to foster business success in the Thompson Okanagan with focused workshops and boot camps

growth in all areas: size, revenue, team and personal growth. Participants will take away tips, strategies, structures, and systems to generate qu icker growth and development of a consistent, repeatable sa les system. R e g i s t rat ion i nc lu d e s t h e workshop, a book, workbook, and breakfast. The workshop is also an introduction to Sandler T raining and gives business owners and managers a chance to see if the programs align with their organization. For more information and to register, visit the website at www.glennon.sandler.com. On May 30 a nd 31, Sa nd ler T ra i n i ng i s of fer i ng a twoday Strategic Customer Care Boot Ca mp, wh ich g ives i nside and front-line staff tools to better serve customers and grow sales. Among the skills included are effective e-mail a nd phone com mu n icat ion, identifying customer needs, a nd recog n izi ng busi ness opportunities. “Front line staff are the gateway to a business,” Glennon said, predicting that economic growth will put more demands on current staff, who need to be ready to take advantage of current economic prosperity. To enroll, visit the website at www.glennon.sandler.com.

NEWS UPDATE CONTINUED FROM PAGE 3

$1.25M to UBC Okanagan for the completion of the new Teaching and Learning Centre (TLC). Thanks to this donation, the TLC—still under construction— will feature an expansive twostorey hall on the ground floor with about 6,400 square feet of flexible, multi-use space. Officially named the D. Ross Fitzpatrick Great Hall, Fitzpatrick hopes students, faculty and staff will refer to it simply as Fitz Hall. The TLC is a $35M addition to the north of the current library building, the most highly used library in the UBC system. Its completion will significantly address the critical need for flexible classrooms and laboratories that support dynamic and technologyenhanced programming, alleviate library overcrowding and respond to students’ strong expression of support. Fitzpatrick credits a studentpassed referendum in 2014 to partner with UBC in funding an expansion of the library through their student fees as the inspiration for his own donation. “That UBC Okanagan students banded together to help pay for a better study and work space that wouldn’t be built until after most of them graduated is an incredible testament to the entrepreneurial spirit and generosity of this campus and this region,” Fitzpatrick says. “I felt it only right to reflect

the same in my own contribution to the project.” “This incredibly generous gift is further evidence of Ross and Linda’s devotion to this community. It will transform our ca mpus a nd prov ide muchneeded study and collaboration space,” says UBC Deputy-Vice Cha ncel lor a nd Pri ncipa l of the Oka naga n ca mpus Deborah Buszard. “The Fitzpatrick family’s impact in this region is already immense and this gift will inspire and support future generations of UBC students. Fitz Hall is the perfect embodiment of their legacy in the Okanagan.” Included in Fitzpatrick’s donation is an additional $250,000 to create the Ross and Linda Fitzpatrick Centennial Scholars Endowment fund. Awards from this endowment will support incoming students who demonstrate academic excellence, leadership and financial need. Special emphasis will be placed on students from the South Okanagan and, through the UBC Blue and Gold Campaign for Students, the Fitzpatricks’ gift to the endowment will be matched by the university. “I was able to get my education thanks to bursaries and scholarships like the one we’re creating today,” says Fitzpatrick. “I can’t think of a more fulfilling pursuit than to offer the opportunity of a university education to those who may otherwise not have the financial means.”

Kelowna Breakfast Workshop Introductory Workshop

Being a Growth Driven Organization Date: Time: Investment: Location: Included:

Thursday May 24, 2018 8:00 am - 11:00 am $49.00 Sandler Training Center, Kelowna, BC • Light breakfast • Best-selling book, WINNING FROM FAILING • Workbook and course materials

Workshop will focus on what it takes to help grow you, your team and your organization to greater levels of success.

Details and Registration www.glennon.sandler.com Unfortunately, seating is limited. You must pre-register and pre-qualify to attend.

KAMLOOPS/LAKE COUNTRY

APRIL 2018

LEADERSHIP IS OUR THEME

KAMLOOPS DEB MCLELLAND

f you have been following our latest articles, you will have noticed that leadership is a theme at the Kamloops Chamber of Commerce this year. While meeting with a focus group of millennial business people recently, the question was asked, “What do you think of the Kamloops Chamber and the business community as a whole?” Their answers surprised us. First, we were informed that these dynamic young people want to be a part of the business community and to enjoy chamber membership. What they told us is that they are just not sure how to fit in. While there are some who do not see value in joining groups and clubs, these individuals were definitely of the mind that being a part of the chamber was worthwhile.

When we dove a little deeper, there were some intriguing things that we learned. First, young business people highly esteem mentorship from those who have succeeded in business. To be able to glean knowledge from their values, best practices and general wisdom is something that they desire. Nex t, m i l len n i a l bu si ness people want to gain leadership skills. While leadership is taught academically, these young people understand that translating this knowledge into everyday practice can be difficult. They feel that mentorship in this area would be very useful to them. Over the next two years, the Kamloops Chamber of Commerce will seek to address some of these areas for our future leadership. An eight-month course on the soft skills of leadership is currently being offered and other programs will be evolving from that. We believe that it is our duty to develop the leaders of our future; to nurture and develop them so that they will be able to create an even better business environment than we enjoy right now. Deb McClelland is Executive Director at the Kamloops Chamber of Commerce. She can be reached at deb@kamloopschamber.ca.

SHOWCASING LAKE COUNTRY WINERIES

LAKE COUNTRY KIMBERLEY KRISTIANSEN

pring is in the air! With the warmer weather and blu e sk y d ay s i ncre a si n g more a nd more v i sitors a re enjoy i ng L a ke Cou nt r y. T he K a nga roo Creek fa r m a nd t he O ya m a Z ipl i ne Adventu rer Pa rk a re now open for the season offering fun for the whole family! The wineries are also open for exquisite wine tastings, with some wineries offering brunch, lunch and dinner options. Indulge yourself and visit Lake Country’s eight SCENIC SIP wineries for an unforgettable food & w i n e e x p e r i e n c e. “ Ta s te Lake Country” showcases the d iverse w i nes of t he reg ion paired with culinary bites at each w i ner y. Choose eit her Saturday or Sunday to attend this very popular annual Lake

Country event. Saturday April 21 or Su nday Apri l 22, 2018, 11a m - 5pm ~~ $35+GST per day*.BONUS: Ticket holders have the chance to enter our TLC draw to win a mixed case of wine valued at $350. Available NOW at participating wineries: - The Chase Wines - Arrowleaf Cellars - Intrigue Wines - 50th Parallel Estate - Ex Nihilo Vineyards - Gray Monk Estate Winery - Ancient Hill Estate Winery - Blind Tiger Vineyards Thank you to one of our newest member, Cosmetic Culture Sport and Spa for hosting the March Business A fter Hours event! With a packed house of over 60 guests, owners Brett a nd Holly Barker a long w ith co-owners Colleen and Ryan Nol i n were e xcite d to op en thei r doors to members a nd g uests of t he L a ke Cou nt r y Cha mber of Com merce. Located i n the new T u rtle Bay Crossing Mall just off Hwy 97 a nd Oceola Road, Cosmet ic Culture Sport and Spa is the first of it’s kind in Lake Country! Members and guests were quick to get in line during the evening to experience on site Vitamin B12/B complex shots, and a Frotox Quicky for those

Everything Counts Every business has to pay taxes, but a solid tax strategy should help you pay less. Whether you’re responding to ever-changing regulations, expanding across provincial or international borders or aiming for a greater net profit after a strong year, MNP’s tax specialists identify opportunities to minimize your exposure, putting more revenue toward your bottom line. Don’t just file a tax return. Build an effective tax strategy. Contact Brian Posthumus, Thompson Okanagan Regional Tax Leader, at 250.979.1736 or brian.posthumus@mnp.ca or visit www.mnp.ca/okanagan-tax-team

wa nt i ng a n ice faci a l g low. Other guest toured the infrared saunas and IV lounge set up for vitamin infusion therapies, wh i le overlook i ng beauti f u l Wo o d L a k e . T h a n k y o u t o Aspen Grove Golf, Dragonf ly Studio and Cosmetic Culture Sport and Spa for their generous door prizes! O u r A p r i l B u s i n e s s A f te r Hours event will be held at Ex Nihilo Vineyards at 1525 Camp Road, Lake Country on April 26, 2018 at 5:30 p.m. This event will be co-hosted by Ex Nihilo Vineyards and Telus PureFibre. T he L a ke Cou nt r y Ch a mber of Com merce welcomed nine new members in March! Compass Cannibas, Integrated Talent Solutions, Custom Cleaning Solutions, The Field Room, Cosmetic Culture, Baine R hy mer-A ssociate Member, Lake Country Alliance Church, Squeaky Cheese and 50th Parallel Estate Winery. Kimberly Kristiansen is Executive Director at the Lake Country Chamber of Commerce. She can be reached at manager@ lakecountrychamber.com.

KELOWNA

APRIL 2018

TIME TO PRESS THE PAUSE BUTTON ON BC’S PROPOSED SPECULATION TAX

KELOWNA DAN ROGERS

n its 2018 Budget Presentation, the BC Government introduced a proposed new tax entitled “A Speculation Tax” as one measure among many aimed at addressing the housing crisis in BC. While previous policy efforts in this area have targeted Greater Vancouver, this new Speculation Tax is now proposed to apply to a number of communities and regions outside the lower mainland and it has sent shock waves across many BC communities. Business and community leaders across the Central Okanagan, Nanaimo Regional District and elsewhere have raised concerns over the potential unintended consequences of imposing such a tax on those who do not currently pay income tax in the Province of BC but do contribute to local economies through investment and the purchase of a wide range of goods and services. These leaders are asking the government

to step back from implementing the “Speculation Tax” until the mechanics of how it would be implemented, to whom it will be applied, and how the tax is expected to make housing more attainable in our cities, is better defined and understood. Since the proposed tax was first announced, chambers, development organizations, local government leaders, homebuilders and local economic development officials have been inundated with calls, letters and emails from business leaders in the Okanagan and elsewhere in British Columbia who are extremely concerned about the direct and indirect economic impacts of this proposed tax. There is also plenty of fear that the tax may be expanded to include other communities in BC. At the same time, they are equally concerned about the total lack of consultation on this proposed tax. Developers have customers who are canceling contracts and/or looking to re-evaluate intended or already committed investments. The upshot is lower economic activity, less employment, and ironically, less supply in the housing market. The development community cannot fathom how the proposed speculation tax will increase affordable/ accessible housing in the Okanagan and in fact, they predict it may result in just the opposite. Further, pre-seniors in Alberta and elsewhere who were in the midst of transitioning or planning to transition to the Island and the Okanagan as part of their retirement plans, now fear they will face

unexpected and substantial taxes. This is “taxation without representation” which makes this a truly anti-Canadian tariff. The uncertainty around this proposed tax is already forcing many to rethink their retirement plans. Surely taking money out of the hands of seniors and future fulltime BC residents isn’t the intent of the proposed tax? The mere mention of this proposed tax has already damaged BC’s brand in Alberta and that is of concern to many of our members who rely on our neighbours to the east to drive our tourism economy. Given the modest number of property holders moving from Alberta, Saskatchewan and Ontario compared to a much larger number from the lower mainland, our Chamber suggests it is those moving from elsewhere in BC who are having far more influence on rising house prices in the Central Okanagan than foreign buyers or those who hail from another part of Canada. If the government is truly trying to go after speculators who are negatively influencing the housing market, we suggest an excise tax at the time when the property is sold – if it is “flipped” within a specific time period – as that approach would be more direct and transparent. And, it’s key to remember that accessible housing means there is housing stock: small developers who purchase a run-down property, put sweat equity and cash into it, then “flip it”, i.e., sell it into the market as a completely upgraded house so that they have the cash flow to go on to buy and improve another house – each process taking about a year or more – should not be penalized. They, too, are assisting the pool of safe, modern housing to expand. Very few get rich in the process. A growing number of business organizations and local governments are banding together and calling on the BC Government to at least postpone implementation of the proposed speculation tax until 2019, when there is better data to show that the new tax will actually achieve its desired outcome of making housing more affordable. If the government does push ahead with this tax, our Chamber asks that exemptions are issued for the Regional District of Nanaimo, the City of Kelowna and the City of West Kelowna, removing these targets from tax areas. The government has already exempted Whistler, where in fact

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there is greater influence from “outside” speculators affecting housing availability. The same rationale for not including Whistler applies to West Kelowna and Kelowna and many north and mid Island communities. And speaking of tax concerns, the Kelowna Chamber is also hearing from our small business owners who are equally concerned about the government’s new payroll tax. Our chamber supports the position and work of the BC Chamber which believes the government should have at least waited for the completion of the work of the MSP Task Force that was engaging with business as to how best to manage the transition from MSP payments to some sort of a payroll tax. Most Chambers understand that the MSP was a regressive, outdated and cumbersome tax but do not believe the introduction of this tax in its current form is the best path forward. One of the things our members would like to see adjusted is the threshold of $500,000 for EHT exemption. They believe this is too low and should be bumped up. Manitoba’s threshold for example is $1.25 million. Aside from dealing with tax policy changes provincially and federally the Kelowna Chamber continues to do its work in helping our members grow and prosper. That hard work continues to result in more small businesses joining our organization. Particularly, we wish to welcome new members since my last column: Synergy Gymnastics Centre; CareRX; Linttell Projects Inc; Cork and Tap Home Bar Outfitters; Parke Pacific Projects Ltd; Wildfire SEO and Internet Marketing; Optimiiize Nutrition Fitness Health; Karis Support Society; Helix Integrative Health; Technical Safety BC; Valley Garage Doors; Organize My Space; Everlasting Home Renos Ltd., KidSport Kelowna; Rena Saini Active Care Health; Dhillon Notary Public; Accent Homes; GSG Enterprises Ltd.; Drs J & R Vorster Medical Prof. Corp; Institute of Corporate Directors; Intact Insurance; Dennison Contracting; Should I Stay or Should I Go?; Odonit Branding; Dutch Media; Experience Wine Tours; Xcel Advisory Group; Ascentus Consulting; Okanagan Smiles; Duford and Company. Dan Rogers is Executive Director at the Kelowna Chamber of Commerce.

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SALMON ARM

APRIL 2018

NEW BOARD FOR SALMON ARM CHAMBER

SALMON ARM CORRYN GRAYSTON

arch 28th was the Chamber’s Annual General Meeting and with board elections playing a big part in our business meeting we are extremely pleased to announce the composition of our 2018/2019 Board: • President: Fiona Harris, Executive Director – Shuswap Hospital Foundation • Vice-President: Susan Robinson, Owner - Sunrise Business Development • Secretary/Treasurer:

Colin Nobbs – Owner, Colin Nobbs, CPA • Director: Brad DeMille – Ow ner, DeMille’s Farm Market • Director: Mark Thio – Senior Manager Branch Operations, Salmon Arm Savings & Credit Union • Director: Marg McMaster – Owner, ADAM Integrated Industries Inc. • Director: Joan Ragsdale – Dean, Okanagan College Salmon Arm Campus • Director: Tanya Langlois – Realtor, Remax Shuswap • Director: Jordan Ross – Jordan Ross • Director: Adam Meikle – Meikle Studios Social Art House • Director: Kelly Smeltzer – TechPoint Computing Resources Inc. The Chamber presented their Annual Report to the City of Salmon

HOW TO KEEP YOUR BUSINESS GOING IN AN EMERGENCY

FINANCIAL SERVICES STEPHEN J. STRUTHERS

ou were hit and killed last night. How does your business look today? Will it keep running now that you’re no longer around to oversee it? Are your business, business associates and family facing a chaotic mess? That all depends on whether or not a business owner or partner has planned for an eventuality like this. Here’s what could happen if you’re not prepared: ▪ Without a will your provincial government could determine what happens to your assets, including your business. ▪ Without the proper insurance, your business can go under due to lack of funds. ▪ Without a shareholder agreement in place, your spouse could now become a partner to the business. For these reasons and a lot more, you should have a carefully crafted, and legally binding, shareholder agreement that documents exactly what you and your business partner wants to happen should you or your business partner die. And yet, fewer than 30 per cent of small-business owners have a written succession plan, and many don’t have insurance either. Why? Because owners don’t want to

think about what might happen if they suddenly pass away. But they should. While a plan should be tailored to the business owner’s specific circumstances and objectives, there are common elements that require consideration, especially around insurance needs. Key Person Insurance: It’s an insurance policy typically taken out on the owner. If the key person passes away, the company gets the proceeds from the policy to keep the business running. Buy-Sell Insurance: With BuySell Insurance, when a shareholder passes away, money gets distributed to the other partner to purchase their portion. Business Loan Protection: This kind of insurance provides funds to settle any outstanding loans or mortgages. Also, if you’re injured and unable to work for a long time, consider taking out a disability and critical illness insurance. Clearly, succession planning and insurance coverage is absolutely necessary to maintain the value of your business, provide financial security for your family and other stakeholders, and provide for the unexpected. Talk to a professional advisor, accountant, lawyer or insurance broker to find out how best to protect your company. This column, written and published by Investors Group Financial Services Inc. and Investors Group Securities Inc. presents general information. Stephen J. Struthers, is a Senior Financial Consultant with Struthers Wealth Management at Investors Group Financial Services Inc. Email: stephen. struthers@Investorsgroup.com

The Chamber Presented Their Annual Report to the City of Salmon Arm on March 26th and shared the success of our mobile visitor centre program

Arm on March 26th and shared the success of our mobile visitor centre program which launched last July. This newly created outreach program provided staff with the occasion to directly seek out tourists and locals to chat about the many attractions, events and recreation available within our City and region. Plans are in the works

to expand the existing program for 2018 and to build further on our social media presence by way of live video interviews and footage. Shuswap Theatre is proud to offer their final show of the season, Perfect Pie, a story about two close childhood friends that meet for an afternoon of reminiscing. Reflecting on their childhood and turbulent teen years, they revisit the traumatic event that marked them both, and set them each on a different track. Running in Salmon Arm from April 27-May 12 and then at Okanagan Zone Festival in Vernon during the week of May 20-26. Tickets are on sale at shuswaptheatre.com The annual Salty Street Festival takes place Saturday, May 12th from 10:00 am – 3:00 pm on Hudson Street in downtown Salmon Arm. This festival continues to grow each year and is loaded with great family-oriented activities like the famous kid’s bike parade

where youngsters decorate their bikes and ride down Hudson Avenue for a chance to win a prize from The Candy Vault – a favourite stop for everyone with a sweet tooth! The pie-eating contest is another crowd-pleaser and why not when you get to chow down on a delicious pie, hand-made and donated by Shuswap Pie Company! Face-painting, petting zoo, street musicians and more! If you are looking to trade in or trade up – the Shuswap Cycle Club hosts its annual bike swap at the Festival – it’s a great time to check out new bikes and gear with all the bike suppliers who are on-site. Go to saltystreetfest.com for times and event details. Corryn Grayston is the General Manager at the Salmon Arm Chamber of Commerce. She can be reached at (250) 832-6247 or admin@sachamber.bc.ca.

YOUR NAME DOES NOT MATTER; WHAT CUSTOMERS WANT TO HEAR IS THEIR OWN NAME

CUSTOMER SERVICE LUCY GLENNON

omeone once said that the most beautiful word in the world that a person can hear is their own name. Getting creative about finding out your customer’s

name will pay dividends. Addressing your customer directly by name will create a sense of familiarity and intimacy that no sales strategies, service tactics or marketing campaigns can produce. For example, customer care providers at Old Navy will write customers’ names in chalk on the changing room door to address them directly and find out if they need help. Starbucks will mark the customer’s name on a coffee cup to ensure the correct person receives the correct beverage. Customers will suspect that you state your own name not for their sake, but rather in order to ensure you receive commission credit for the sale. Is it more important to find

out your customer’s name than to provide him with your name? That depends on what kind of impression you want to leave on your customer and whether you’re searching for immediate sale or building long term loyalty with many future sales. If you want to connect on a meaningful level with your customers, using their name is the best and most lasting connection possible. Lucy Glennon specializes in customer service training and recruitment and hiring. She can be reached at 866.645.2047 or lucyg@ hireguru.com or at the HireGuru.

Concerned British Columbians Launch Campaign To Scrap The Speculation Tax

RITISH COLUMBIA – A coalition of concerned British Columbians launched a campaign called Scrap the Speculation Tax to demand that Premier John Horgan and the government reverse their decision to implement a Speculation Tax on B.C. and Canadian taxpayers. While the government wants to address housing affordability, this patchwork tax will do the exact opposite. It will kill jobs, hurt the B.C. tourism industry and make the housing affordability issue worse. This tax is not going after the real speculators, it only targets hardworking British Columbian and Canadian tax payers. “It is ou r responsibi l ity to speak up and educate consumers about how the new speculation tax will negatively affect jobs in our community”, said Justin

O’Connor, president, Canadian Home Builders’ Association Central Okanagan. The coalition recommends the B.C. government immediately scrap the Speculation Tax and do the following to address housing affordability: Target real speculators, not long-term homeowners, including many out-of-province residents; Protect our local tourism dependant economies, like Kelowna and the South Island; Reduce the cost of delivering housing units by exempting vacant development land from this tax; Exempt Canadian and British Columbian taxpayers from this unfair tax measures. The campaign wants to spread the word about the unfair and ineffective Speculation Tax. Their website, scrapthespeculationtax.

ca allows concerned citizens to learn more and write to their local Member of the Legislative Assembly (MLA) to express their frustration and concerns. Brought to you by a coalition of British Columbians: • Kelowna Chamber of Commerce • Tourism Victoria • Canadian Home Builders Association – Central Okanagan • UDI Capital Region • UDI Okanagan • I ndependent Contractors of British Columbia • Stop the Speculation Tax Petition (#StoptheSpecTax) • Nanaimo Chamber of Commerce • P e a c h l a n d C h a m b e r o f Commerce For more information, please go to scrapthespeculationtax.ca or contact: contact@scrapthespeculationtax.ca

APRIL 2018

BOATING & MARINE Industry Leaders Buoyant Over 2018 Boating Season Boating BC Association Is Anticipating Increased South Of The Border Traffic BY DAVID HOLMES

hile all of the statistics haven’t yet been tabulated, the early indicators show the 2017 boating season was one of the most successful on record. Now into a New Year, and based on the number of bookings and other indicators, 2018 promises to be even better! “We did an economic impact study in 2016, with the one prior to that taking place in 2012, and there were some great increases during that period of time. So all I can say right now is that 2017 was probably stronger than 2016 based on the reports I’ve received from operators all along the coast,” explained Don Prittie, the President of the Boating BC Association. The voice of recreational boating in the province since 1957, the Boating BC Association routinely works with industry, communities, all levels of government and other stakeholders to promote the appeal and to grow and enhance the boating experience in British Columbia. The Association’s work includes being actively involved in the promotion of recreational boating and in the delivery of member services and benefits. The group is also a major advocate for boating industry issues while being a supporter of environmental stewardship. “As president of Boating BC where I normally get most of my information is from the boat brokers and dealers as well as the province’s repair yards. Those businesses are my barometer for finding out how things are going on. The general feeling from talking with those groups is that 2017 was a good year,” he said. Last summer the National Marine Manufacturers Association (NMMA) Canada, the recreational boating industry’s national umbrella organization, completed work on a nationwide economic impact study. The research showed that in Canada recreational boating generated more than $10 billion in revenues, and was directly responsible for more than 75,000 jobs coast to coast. The study indicated that the industry included nearly 4,800 marine companies, generated nearly $3 billion in salaries and that the boating sector contributed $5.6 billion toward Canada’s Gross Domestic Product (GDP). “T his new economic impact

Recreational boating is certainly not limited to salt water, as the province’s lakes also attract a myriad of boaters

Marine tourism is an increasingly important part of the BC economy, last year generating more than $2.2 billion data reinforces the importance of recreational boating in Canada and the significant contribution our industry makes to the Canadian economy,” explained Sara Anghel, executive director of NMMA Canada at the time of the report’s release. “Boating is a favourite pastime of millions of Canadians and the 8.6 million boats on the water in Canada stimulate jobs, revenue and taxes. Findings from this study provide vital boating data we can deliver directly to Parliamentarians to illustrate the important role recreational

boating plays in the Canadian economy, and lends further support to our industry efforts to protect and grow recreational boating in Canada.” NMMA is the leading association representing the recreational boating industry in North America. NMMA member companies produce more than 80 per cent of the boats, engines, trailers, accessories and gear used by boaters and anglers throughout the US and Canada. The association is dedicated to industry growth through programs involving public policy advocacy, market

statistics and research, product quality assurance and promotion of the boating lifestyle. In British Columbia recreational boating generated more than $2.2 billion in revenues last year, and was directly responsible for more than 17,000 jobs, according to Boating BC’s Prittie, who when not working with the Association is the General Manager of the Canoe Cove Marina near Victoria. In that capacity he reported a marked increase in vessels coming into the area SEE BOATING & MARINE | PAGE 9

BOATING & MARINE

APRIL 2018

The quality and variety of the boating resources available in the province, such as marinas, are central to its success

BOATING & MARINE CONTINUED FROM PAGE 8

from the United States last year, a trend he expects to continue this year. “US business coming into Canada remains strong. It certainly took a bit of a hit a while back when the passport rules changed and things like that but it has continued to grow back again, increasing each year,” he said. “Over time people adapt to the new system and requirements. When you add to it where the dollar is right now coming to Canada offers great value for American visitors which certainly works in our favor. The other thing that works in our favor quite frankly is the fact that we have some very capable people here and many of my customers say they feel they are getting better advice for a better price.” Another of Boating BC’s industry bell weathers is the level of interest generated by the Vancouver Boat Show, which is owned and operated by the group. The largest boat show in Western Canada, the annual extravaganza is held at BC Place and on Granville Island each January. During the 2017 event more

Don Prittie is the President of the Boating BC Association, the voice of the province’s recreational boating industry than 30,000 visitors were in attendance. This year, which is the event’s 56 th anniversary, will feature more than 250 exhibitors, with the organizers anticipating an even greater public turnout. “T he Va ncouver Boat Show is to me a great indicator of the health of the sector. All of the exhibition spaces at this year’s event have been sold out which tells you that dealers are optimistic and are expecting good results,” he said. For Prittie one of the real strengths of the recreational boating industry is its variety. He points out that there is literally something for everybody

i n the sector. W hether on fresh water or salt, or using power, sail or paddle, there is a boating niche to satisfy every taste, talent or budget – with vendors available to service every aspect of the activity. “It’s not all about big yachts. You can go boating on a paddleboard, or an aluminum ‘tin boat’ it’s all about the tastes, needs and budget of the users. T h at’s t he g reat t h i ng about boat i ng, t here’s something for everyone,” Prittie explained. Coming off of a potentially record setting year, industry leaders are buoyant about the prospects of the coming recreation boating season in British Columbia. “All of the indicators are that this is going to be a strong year. Despite anything going on south of the border the American economy remains strong and people from the US like to travel to Canada so boating traffic is very likely to be coming north,” Prittie said. “Their dollar is going to be getting them further, the weather in the past few years has been good, so in all likelihood 2018 is going to be a great year.” www.boatingbc.ca and www.nmma.ca

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APRIL 2018

WORKSAFEBC CLAIMS IMPACT YOUR BOTTOM LINE 3. The pension cost relief decision is determined based on the current loss of functioning and the potential earnings that will be lost in the future due to disability. Requesting a review of the pension decision can relieve a significant component of claims costs. For example, it may be found that there is evidence of a pre-existing underlying condition that serves to en ha nce t he sever ity of t he disability. It has been our experience that employers have been missing opportunities to significantly reduce claims costs by simply not taking opportunities to request a review of WorkSafeBC decisions and not understanding the complexities of the Workers’ Compensation System. Either way, we can help to lessen the impact WorkSafeBC claims have on your bottom line. Typically, an appeal against an employee’s claim causes dissension in the workplace when done incorrectly. Therefore, we recommend a strategic stepwise process when situations arise where there is an opportunity to appeal. When addressing the above matters it is important to use a n approach that ma i nta i ns your company culture and entrenches a positive communication platform. This will foster improvement in communication and collaboration within your team. For support for appealing your WorkSafeBC claims or to register for our Return-to-Work Skills Workshop (April 27th, 2018, 8:00 am – 4:00 pm, $260), contact us at info@diversifiedrehab.ca.

HEALTH IN THE WORKPLACE DEREK SIENKO

re you aware of the impact that WorkSafeBC claims have on your bottom line? It has been our direct experience that missing the opportunity to make conscious decisions surrounding WorkSafeBC claims is impacting employers’ bottom line. There are three significant decisions that commonly occur during the claims process that employers shou ld be keen ly aware of: 1. The claims acceptance decision determines whether a claim for compensation is allowed. Once a claim is accepted costs start to accumulate, although this decision can be disputed. Some of the issues employers may dispute are: whether or not the injury was at work; the resulting length of the disability; or if the injury is permanent or not. 2. At 10-weeks there is a wage rate review and cost relief decision that determines the longterm wage rate that will apply to all future wage-replacement benefits on the claim. If you believe the amount determined by the long-term wage rate assessment is incorrect, you have the right to request a review. Ensuring the long-term wage rate is accurately assessed can significantly reduce the high costs associated with long recovery injuries.

Derek Sienko, CEO of Diversified Rehabilitation Group Inc. can be reached at info@diversifiedrehab.ca or 250-860-2868

MOBILITY IS A HUMAN RIGHT

THOMPSON OKANAGAN TOURISM GLENN MANDZIUK

t is hard to believe the 2018 Winter Olympics and Para Olympics have already come to an end for another four years. Canadian athletes in both events certainly did our country proud bringing home 29 and 28 medals respectively and while we had some unexpected losses we certainly had a tremendous number of wins. However, this is not going to be a review of the Winter Olympics, but a commentary on what I believe was an outstanding advertising campaign that ran extensively by Toyota during this year’s Games. What you may or may not know is that Toyota is now in its 8th year as a sponsor of the Olympics a nd Pa ra ly mpic Ga mes and they have taken their role very seriously. Fundamentally, Toyota made the decision that they are no longer a car company, but rather a mobility company. Their messages are clear, concise, and made you pay attention; they make you want to stay in the room when the commercials come on; and they made you want to see them again and again even sharing them with others. Their resounding commentary of “Mobility is a Human Right” and “Start Your Impossible”, underscores the importance of our need to participate and enjoy the freedom of movement by all

PHOTOGRAPHER CREDIT: SIMON SEE/SPINAL CORD INJURY BC

persons. They ask that we change our mindset of what is possible by anyone at any age and reinforce that physical challenges touch many lives, be they from birth, as a result of injury, or as part of the aging process. Giving human kind the ability to participate fully in life, through whatever supports can be made available, changes the quality of life for everyone. Toyota has done a masterful job of creating stories that are engaging, inspirational, evoke emotion and are definitely memorable. They have successfully used their brand to make an important social commentary; they have used their brand for good. Accessibility needs to be an important conversation for the Tourism Industry. As an industry we can make a difference to the lives of our residents and visitors by embracing the ideal of “Access for All”. To this end, TOTA is pleased to have recently

a n nou nced ou r pa r tnersh ip with Spinal Cord Injury BC and together have launched Access BC. Through this relationship we will be endeavouring to identify and promote tourism products and services that are accessible to all and encouraging tourism stakeholders to identify the changes they can make that will make their services welcoming to a wide array of abilities. We may be “Starting our Impossible” as a tourism industry, but if an Automotive Company can recognize its role in advancing accessibility, there is no question in my mind that Tourism can take on this important commitment and be a part of inspiring moments for all. Glenn Mandziuk is President and Chief Executive Officer of the Thompson Okanagan Tourism Region. He can be reached at ceo@ totabc.com

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APRIL 2018

March Residential Market a Mixed Story K ELOW NA - Residential sales across the region of Revelstoke to Peachland rose to 628 in March, 25% over the previous month, yet down 24% from this time last year, reports the Okanagan Mainline Real Estate Board (OMREB). â&#x20AC;&#x153;While the market was busier than February, as is the norm this time of year, sales were substantially down from last March. At this point, itâ&#x20AC;&#x2122;s difficult to know whether or not this is significant or if it is simply an anomaly.â&#x20AC;? says OMREB President Tanis Read. Average price was $521,192, up just 2 per cent over February and 10 per cent higher than this time last year. Days on market, or the time it takes to sell a home, averaged 78 fewer in March than Februaryâ&#x20AC;&#x2122;s 89, but consistent with last yearâ&#x20AC;&#x2122;s 79 days. New listings, at 1393, were 53 per cent higher than last month, but just 3 per cent more than last Marchâ&#x20AC;&#x2122;s tally of 1353. â&#x20AC;&#x153;If we were to focus solely on sales volume, we might anticipate movement towards a balanced market, although current housing inventory is nowhere near what it would need to be to meet the definition of such a market. However, average price, days on market and new listings are all generally consistent

Tanis Read, OMREB President with this time last year, so itâ&#x20AC;&#x2122;s anybodyâ&#x20AC;&#x2122;s guess as to whether or not Marchâ&#x20AC;&#x2122;s stats are the beginning of a trend,â&#x20AC;? says Read. Read notes a number of external factors that could impact the market, not the least of which is the recently announced BC governmentâ&#x20AC;&#x2122;s housing-related

taxes, includi n g t h e c o ntroversial speculation tax, which isnâ&#x20AC;&#x2122;t really a tax on speculators, but rather a tax on assets. â&#x20AC;&#x153;If implemented, the B C gover nmentâ&#x20AC;&#x2122;s hou sing-related taxes, coupled with recent federa l mortgage tightening rules and interest rate hikes, could be the t ippi ng poi nt that takes the market from a gradual downturn to a potentially steep decline,â&#x20AC;? Read cautions. â&#x20AC;&#x153;W hen you ti n ker w ith the ma rket, you canâ&#x20AC;&#x2122;t predict or control what will happen, nor can you put a halt to it. At the end of the day, these proposed housing-related taxes are bad for BC and, while recently announced housingrelated taxes are aimed at enhancing affordability, they may

Statement From Cfib On Trans Mountain Pipeline Expansion Project

C - In response to yesterdayâ&#x20AC;&#x2122;s statement by Kinder Morgan that its approved project is facing â&#x20AC;&#x153;unquantifiable riskâ&#x20AC;? as a result of the uncertainty created by the B.C. government, CFIB is calling on the federal government to take immediate action to create the certainty that will allow the project to go forward. â&#x20AC;&#x153;The provincial government in B.C. is disregarding the rule of law and putting politics above the

national interest. It canâ&#x20AC;&#x2122;t be allowed to continue,â&#x20AC;? said Dan Kelly, President and CEO. â&#x20AC;&#x153;There is a lot at stake here beyond this one project, including Canadaâ&#x20AC;&#x2122;s reputation as a reasonable place to do business.â&#x20AC;? CFIB joined four other associations last month in a letter calling on the government of British Columbia to create the certainty for the project to proceed. â&#x20AC;&#x153;Our letter seemed to fall on deaf ears and Premier Horganâ&#x20AC;&#x2122;s reaction to yesterdayâ&#x20AC;&#x2122;s

announcement suggests that hasnâ&#x20AC;&#x2122;t changed.â&#x20AC;? CFIB is calling on the federal government to use all its power to ensure the Trans Mountain Expansion project has the certainty it needs to proceed. â&#x20AC;&#x153;The federal government is saying the right things but tougher action with respect to British Columbia is clearly needed. The federal government must use all the tools in its toolkit to make sure this project goes forward,â&#x20AC;? said Dan Kelly.

have the opposite effect, harming the very people the government is trying to protect and support.â&#x20AC;? A recent Br it ish Colu mbia Real Estate Association Market Intelligence Report notes that â&#x20AC;&#x2DC;even a relatively minor 10% negative shock to home prices would extinguish $90 billion of (BC homeownersâ&#x20AC;&#x2122;) wealth, or $70,000 of the average homeownerâ&#x20AC;&#x2122;s equity.â&#x20AC;&#x2122; Falling home prices could severely impact the BC economy, with declining household wealth leading to reduced consumer spending and job loss. A drop in housing demand would curtail home construction, slowing expansion of housing supply and leading to more critical shortages in future. â&#x20AC;&#x153;Ultimately, more housingrelated taxes translates into reduced housing affordability on two fronts. First, a slower economy reaps fewer jobs which means that, even if houses are available at lower prices, fewer folks will have the means to buy them,â&#x20AC;? says Read. â&#x20AC;&#x153;Second, a lack of housi ng supply means competition for available units for the folks who can still afford to buy, which drives up prices.â&#x20AC;? Read contends that increased housing affordability, a concept

that OMREB and its members strongly support, is more likely to be achieved through other means such as addressing factors that have chronically prevented supply from keeping up with demand. Read notes that the focus over the past several years, both federally and provincially, has solely been on the demand side, with little to no attention paid to the supply side of the equation. Wit h so m a ny factors i mpacting the market, conditions are tricky and buyers and sellers are advised to engage a local real estate professional whose job it is to stay abreast of conditions and who has the knowledge to analyze and accurately interpret market implications. OMREB serves three diverse m a rkets w it h i n t he reg ion: the Centra l Oka naga n Zone (Peachland to Lake Country), the North Zone (Predator Ridge to Enderby) and the ShuswapRevelstoke Zone (Salmon Arm to Revelstoke). For detailed statistics specific to each of the three regions served by OMREB, visit www. omreb.com. Tanis Read is president of the Okanagan Mainline Real Estate Board (OMREB).

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APRIL 2018

DENTIST HAS BEEN SERVING THE REGION FOR 20 YEARS

A custom designed and built dental practice, the Carrington Dental Centre is housed in an expansive 6,000 square foot building

Carrington Dental Centre Has A Client Base In Excess of 6,000 Patients

EST KELOWNA – The Carrington Dental Centre has been improving the smiles of Kelowna area residents for 20 years, and with the addition of new staff and the latest equipment, this familyfriendly dental practise anticipates continuing to service the Kelowna region for years to come. But had it not been for the clinic’s principals falling in love with the

region, the Carrington Dental Centre is a local success story that might not ever have happened. In fact, love played a huge role in the establishment of this leading dental centre in general, starting with the practices’ founders Dr. Gary Powell and his wife and business partner Sharmaine Powell. A Winnipeg native and a graduate of the University of Manitoba (where he earned both Science and Dental degrees), Dr. Powell began practicing dentistry in 1996. While attending university he was fortunate enough to meet his wife to be, who was also in SEE CARRINGTON DENTAL CENTRE | PAGE 13

“The population on the west side keeps increasing so we are taking the steps to allow us to better serve the anticipated growth.” DR. GARY POWELL OWNER / CO-FOUNDER, CARRINGTON DENTAL CENTRE

Sharmaine Powell is a trained dental hygienist and is Dr. Gary Powell’s wife and business partner

Dr. Gary Powell has been practising dentistry since 1996, having moved to the Kelowna region in 1998

Building Your Dental, Commercial, and Residential Dreams since 1992

Chriscan Construction would like to congratulate Carrington Dental on a successful 20 years! 4201 Spiers Rd, Kelowna, BC | T: 250-712-1234 | chriscan.com

APRIL 2018

The Carrington Dental Centre’s waiting room has been designed to be comfortable and to help put patients at ease

Immaculate and contemporary, the Carrington Dental Centre serves clients from all across the Okanagan region

CARRINGTON DENTAL CENTRE CONTINUED FROM PAGE 12

A full service family dental practice, the Carrington Dental Centre is located at 360-2300 Carrington Road in the Acorn Plaza

attendance, taking a course in dental hygiene at the University’s Faculty of Dentistry. They both graduated in 1996 when the pair began both their careers and their collective lives together – initially at a family dental practice in Calgary, Alberta.

“After graduation in 1996 we worked in a practice in Calgary where we spent our first two years. But after about 18 months we decided that we really didn’t like Calgary all that much, especially when we were just getting to the point of wanting to open our own office,” Dr. Powell SEE CARRINGTON DENTAL CENTRE | PAGE 14

Congratulations on your 20th Anniversary Carrington Dental Centre

Sustaining a healthy body through a healthy mouth

Toll free: 1-800-265-8353

CONGRATULATIONS Gary, Sharmaine and Team for serving our community for 20 years

APRIL 2018

West Kelowna‘s Carrington Dental Centre’s large and highly trained staff are among its greatest assets

CARRINGTON DENTAL CENTRE CONTINUED FROM PAGE 13

explained. That’s when serendipity stepped in, and the inexorable process began that led to the opening of the Carrington Dental Centre. It all began with a family vacation to the Okanagan, when the young married couple fell in love with the region and recognized that this was the place where they wanted to sink their roots, by opening a practice and starting a family. The pair moved to the region in 1998, opening their first dental practice in September of that year. Later, as their experience and comfort with the area grew, they were able to open their present “dream” dental office in 2007. Housed in a custom-designed and built facility located at 360-2300 Carrington Road (in the Acorn Plaza), the Carrington Dental Centre is one of the largest and most up to date dental offices in the Kelowna area. “We happened to come to Kelowna on vacation, on Valentine’s Day no less, and to our delight there was no snow on the ground. On top of that there was this beautiful lake right there, and so we decided right then and there

that this is where we wanted to move,” Sharmaine remembers. “We wanted to open our own office and to start a family, so we basically short listed ourselves to either returning to Winnipeg, or to settle in West Kelowna, so you know which one we chose.” For Dr. Powell, the fast-paced urban life of Calgary came in sharp contrast to the more comfortable, community-based life the couple had both grown up with. He was raised in Winnipeg, and she in Regina, so both much preferred the quieter more personal-focused lifestyle offered by the Okanagan community. “We also really enjoyed the local weather, as that was a big thing for us. We wanted to be able to go swimming in the warm lakes like we were used to. People may not realize it but summers in Winnipeg tend to be warmer than those in Calgary, that’s why we really love the Okanagan as it’s the best of both worlds,” she explained. While a dentist can practice their profession just about anywhere, having a ready client base to draw from is a key to operating a successful business. Serendipity helped out a second time for the Powell family as they were able to acquire the practice of a local retiring dentist, which allowed

them to kick-start the success of their practice from the moment it opened its doors. “While it was relatively small it gave us the chance to learn about running a business and of course to learn about the community and its people. The office we purchased had three chairs, so it was quite a compact practice, but it was a tremendous learning experience for both of us,” he said. Located in West Kelowna’s downtown core, the couple’s original office provided invaluable training for them to expand to its present West Kelowna location, making the transition to the larger and more contemporary facility easier. “West Kelowna is a great family community, offering a range in terms of clientele. The area has both high end homes and modest family residences so we see everyone from children to working people to retirees,” Sharmaine said. In addition to Dr. Powell, the Carrington Dental Centre is currently home base for three other dentists, making the office the first group practice in West Kelowna. The clinic’s professional team includes Dr. Darren Dahlman, Dr. Chelsea Mansfield and Dr. Karl Oppenheim. Accepting new patients, Carrington Dental

The comfortable and friendly design of the Carrington Dental Centre was made with even its youngest patients in mind offers a full range of general services including cosmetic and restorative emergency work, all delivered in an environment that has been carefully designed to be comfortable, caring and professional. “We knew right from the beginning that growth was going to be part of our future. As technology continued to change, and as being a single dentist it’s pretty difficult to afford all of the upgrades you need to make, we knew that we’d have to expand the practice

to include other dentists,” she explained. “Besides it’s always nicer to work in a group environment, to have others to bounce ideas off, to have someone there to cover when people are sick or on vacation and just as general support throughout the working day.” Today the Carrington Dental Centre has a patient list that tops the 6,000 mark, with patients coming from all across the SEE CARRINGTON DENTAL CENTRE | PAGE 15

Warm Congratulations from the Schell Dental team

250-861-3333 www.schelldental.ca

With warm woods and soft lighting the Carrington Dental Centre has been designed to put its patients at ease

APRIL 2018

Proud to be an active part of West Kelowna for more than 20 years, the Carrington Dental Centre is a real part of the community

Dentists (l to r) Dr. Karl Oppenheim, Dr. Chelsea Mansfield and Dr. Darren Dahlman work at the Carrington Dental Centre

CARRINGTON DENTAL CENTRE CONTINUED FROM PAGE 14

Okanagan region, with the bulk of course based in the greater Kelowna area. “You have to have someone there to look after the patients, even when we’re away, so it’s great that we have the terrific team that we do,” Dr. Powell said. Having worked as a dentist for more than two decades, Dr. Powell has seen a tremendous amount of change occur in his profession, a technological revolution that

has changed the entire process of dentistry for the better. Riding that wave of change the Carrington Dental Centre has embraced the profession’s technological evolution, becoming fully paperless, and introducing a range of digital systems that make the process easier, faster and simpler to quantify. From its original three-chair downtown office, today’s Carrington Dental Centre features eight chairs (and is planning on adding three more in the near future) and has a staff count of

about 25. “The demand is there for us to expand. The population on the west side keeps increasing so we are taking the steps to allow us to better serve the anticipated growth,” he said. In addition to the clinic’s full time dental team, Carrington Dental has recently introduced the services of an oral surgeon to its roster, a professional who is in-house approximately four days per month – to add another level of service to those already offered by the office. “By adding an oral surgeon, Dr.

Darren Dahlman, four days per month to our practice the idea is to keep all of our patients in our office, not to have to send them anywhere else. That makes it much more comfortable for them as they are already familiar with us and our office. Dentistry can be stressful, by making the environment as familiar and as comfortable as possible, we hope to help reduce some of that stress,” Dr. Powell said. Another key factor in the successful operation of the Carrington Dental Centre is the skill and experience of its staff, many having been with the office for years. “Our office manager Tami for example has been with us for all 20 years, first as a dental assistant, a dental receptionist and now as our office manager. You simply can’t put a price on the value of a person like that to our office,” she explained. For Sharmaine another of the benefits of a thriving family dental practice is the variety of patients and tasks they get to perform each day. “We really do see them all, from children to dentures. We’ve even been here long enough to start to see our first generational patients, as the children we used to see when we first

started are now bringing us their children, which is really neat. But I guess that’s part of what happens when you’re in business for 20 years,” she said. For the future the Carrington Dental Centre anticipates continuing to grow and expand, adding new professionals, updating the equipment as technology evolves and expanding on its already impressive client list. The one thing that isn’t going to change at any point, will be the practice’s focus on one-on-one customer service and in striving every day to make the experience as comfortable and worry-free as possible. That mission has been at the core of the centre’s success from day one, but then why wouldn’t it? After all one of the founding forces behind the Carrington Dental Centre has always been love. That includes an unfailing love for the region and an ongoing love for the profession of dentistry. “We see them all, from the kids to the grandparents and we want to continue to give them all the options that are available and there are a lot of options out there today,” Dr. Powell said. www.carringtondental.ca

Congratulations Dr. Powell and the Carrington Dental Centre team on your 20 year milestone! Best wishes from Ryan Bruce. www.Invisalign.ca

OFF THE COVER

APRIL 2018

ROOST SOLAR CONTINUED FROM PAGE 1

Nominated as Innovator of the Year for the Vernon Chamber Business Excellence Awards; and also Winner of the Vernon Chamber’s Green Business of the Year Award. “We are thrilled about winning the Green Business of the Year award,” Russell said after the winners were announced March 9. “A big thanks has to go out to all our current customers, employees and solar enthusiasts for increasing the visibility and adoption of solar in the Okanagan.” Prior to moving into solar, Russell had almost two decades of experience in utility services. After earning a Bachelor of Commerce with technology degree, he became a technology consultant for utility companies. He worked on system design and was in demand, hired by companies in B.C., Alberta, across the U.S. and in Ireland. While working for traditional utility providers, he also watched the development of solar energy. For the end consumer, he noticed the cost of conventional energy was increasing while the cost of solar was dropping. The market direction was clear. “I see solar as a big part of the future of energy, not only locally but globally as well,” he said. Overall, the cost of solar is dropping by 50 per cent every decade. By contrast, BC Hydro is steadily increasing its rates: between 2013 and 2018, the utility increased its rates by 28 per cent. Assuming that trend will continue, the cost of Hydro for users could jump by 56 per cent over 10 years while the cost of solar panels drops by 50 per cent. Russell points out that many of his customers are not going off-the-grid but

Under sunny skies, the Roost Solar crew installs a multi-panel solar system. The company serves residents in the north Okanagan adding solar panels to their existing energy system to handle some of their energy use and escape BC Hydro’s expensive second tier billing. In keeping with his experience as a designer of energy systems, Russell believes the most effective use of solar panels is tied to the existing electrical grid. “It’s the most economical way to

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No roof required. This solar power installation is constructed on a south facing hillside go solar,” he said. The owner has the security of staying on the grid combined with the savings of lower power use. Popular imagination may still see solar as a solution for remote, off-the-grid living but Russell says on-grid systems are increasingly common. Unused excess power can be exported to the grid, giving the property an energy credit to off-set the use of power from the grid. BC Hydro is on board with a program to pay homeowners who inject more power into the grid than they use. However, Russell said the goal for most homeowners is to install enough solar to reduce their own hydro bills, not to go into the power-generating business. The requirements for a solar system are simple: sun and a space to mount the solar panels. Panels can be mounted on the ground or on a roof. Homes in the Okanagan are in an ideal location for solar. Solar panels installed in the Okanagan generate 40 per cent more power than similar panels installed in Germany, a country which is currently regarded as a world leader in solar power use.

“We get much better sun than they do in Germany.” Costs vary but a small, 8 panel system can be installed for $7,000 to $8,000. A much larger 20 panel system would cost approximately $14,000 to $15,000. “When you’re up on the roof already, putting up some extra panels doesn’t cost much more.” Systems come with controls and monitoring applications, letting owners see how much power is being generated under the sunny Okanagan skies. “Once the owners have the system in, they love the idea of harnessing the power of the sun.” Russel l has sola r on h is home a nd considers it one of the best and safest long-term investments for any property. There are no moving parts so systems are stable and long-lasting. Most solar panels have a 25-year warranty. A solar installation gives the home or business owner an extra reason to celebrate every sunny Okanagan day. “If you live here to enjoy the sun, you may as well enjoy having it work for you.”

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18 AWARDS CONTINUED FROM PAGE 1

already.” Grant Thornton LLP has signed on as the Title Platinum Sponsor for the event, and Innov8 is in as a Gold Sponsor. Category sponsors so far include RBC Royal Bank and Sandler Training. Grant Thornton LLP and Business Examiner Thompson Okanagan will co-host a “Breakfast of Champions” the following morning for winners of all 17 categories. The Kelowna event will be similar to the Vancouver Island Business Excellence Awards, which completed its 18th annual event in January. “These events are all about celebrating the brightest and the best in business for an evening to honour their accomplishments and ideas,” MacDonald adds. “Successful people are often too busy in their endeavours to get out and celebrate what they’ve

been doing. “Busi nesses ca n nom i nate themselves, and many do in these types of awards, and there is no charge to nominate. It’s an excellent way to put a company forward in front of the public and the possibility of becoming an award winning company only adds to the marketing arsenal of businesses that make it through as a Finalist, and perhaps even a winner.” A team of independent judges located throughout the Thompson Okanagan region will adjudicate nominations. There will be 17 Categories in the inaugural Grant Thornton BE Awards: • Automotive (car and truck dealerships & fleet sales) • Construction/ Development/Real Estate • Entrepreneur • Food & Food Production (agriculture and food products) • Green • Health Care

APRIL 2018

• Hospitality • Industrial Manufacturer • M a nu f ac t u r e d Wo o d Products • Professional (legal, accounting, insurance, coaching) • Retail • Technology • Tourism • Trades (automotive repair, plumbing, electrical, roofing, etc.) • Wine Industry • Small Business (under 20 employees & under $1 million in sales) • Business of the Year (over 50 employees & over $1 million in sales). The nomination deadline is May 1, and there is no charge to participate. Nomination forms can be downloaded at www.businessexaminer.ca/events. For more information on the event contact MacDonald at 1-866-758-2684 ext. 120 or email: mark@businessexaminer.ca

We’ll be celebrating the very best in business in the Thompson Okanagan on June 14 And we’re looking for nominations for award worthy businesses!

t s 1 ual n n A

NOW ACCEPTING NOMINATIONS Tickets ($125 each) available at: www.businessexaminer.ca/events or call: 1-866-758-2684 Ext. 120

MOVERS AND SHAKERS

APRIL 2018

KELOWNA Aboriginal Tourism BC has released a new name for their organization, Indigenous Tourism BC, as they move to comply with changes in the federal government and similar national agencies. R au DZ Creat ive Concepts Ltd. has named Bernard Casavant as their new Director of Operations. The Canadian Construction Association (CCA) was pleased to present Terry Brown with the 2017 CCA Person of the Year Award for serving as a mentor to his colleagues, as well as for contributing countless hours to association business regionally, provincially and nationally. Brown’s contributions include the revision of BC Hydro’s contract documents and drafting and promoting the Capital Asset Management Framework used to inform public owners on procurement policy. He also worked with a group of industry professionals to write the British Columbia Construction Association (BCCA) white paper called “Fair and Transparent”. He is a recipient of the BCCA Outstanding Service Award and the Queen’s Diamond Jubilee medal. The Cove Lakeside Resort has recently undergone a few staff changes, including promoting Kimberly Jackson to Reservations Supervisor, as well as hiring Sandy Craig as a Front Desk / Guest Services member, and Patricia (Trish) Brooks as Reservations Specialist. The staff at Delta Hotels Grand Okanagan Resort welcome Daniel Craig as their new Executive Chef. On March 15 th, the Thompson Okanagan Regional Tourism Job Fair was held in Kelowna. T he event was orga n ized by go2HR and TOTA, and featured thirty tourism employers from the Okanagan region. Over 250 people who were seeking jobs attended the event this year. Jeremy Luypen has been named as the new Executive Winery Chef at Summerhill Winery. Julia Garner of Tourism Kelowna recently received her Certified Meeting Professional (CMP) Designation from the Events Industry Council (EIC). Sara Correa has also been named as their new Marketing Programs and Research Coordinator. A 2.84-acre parcel of land has sold in the middle of downtown Kelowna for $9.2 million. The high-density, mixed-use development property is prepared for a 20-storey residential and commercial tower, and is located beside the Delta Grand Hotel, L a ke Ok a n a ga n, a nd

near the Prospera Place Arena. The deal was brokered by HM Commercial. A list of finalists have been released for the City of Kelowna’s 43rd annual Civic and Community Awards. The list features the following local enterprises for their Corporate Community of the Year Award: The Home Depot Kelowna, Crowe MacKay LLP, and Costco Wholesale Kelowna for the category of Medium to Large Business; and Start Fresh – A Collaborate Kitchen Inc., Scotia Wealth Management – Scotia McLeod Kelowna, and Coast Capital Savings Kelowna for Small Business. Value Village Kelowna, One Big Table, and Nido Design are in the running for the Champion for the Environment – Business award. Winners will be announced at a gala ceremony at the Kelowna Community Theatre, held on April 26th. The Kalala Organic Estate Winery is one of two Okanagan region wineries to be recognized at the 2018 Chardonnay du Monde international wine competition in France. Kalala’s 2016 Kalala Chardonnay Icewine received the second highest gold medal in the competition. Okanagan Falls’ Liquidity Estate Winery also took home a top gold medal for their 2016 Liquidity Chardonnay Okanagan Falls Reserve. The Kelowna Chamber of Commerce has elected thei r new Board of Directors for 2018/19, which includes: Carmen Sparg of Silver Lining Management Consulting Inc. – President; Tom Dyas of TD Benefits – Past President; and Directors – Una Gabie

of Touchstone Law Group, Andrew Brunton of Pushor Mitchell LLP, Marek Buryska of Valley First Credit Union, Ron Cannan of Interior Savings Credit Union, Nikki Csek of Csek Creative, John Devitt of the Kelowna International Airport, Stuart Grant of Norelco Cabinets Ltd., Al Hildebrandt of the Kelowna Foundation for Hope and Social Innovation, Jenelle Hynes of Pacific Coastal Airlines, Andrew Ingenhorst of Grant Thornton LLP, Angela Nagy of GreenStep Solutions Inc., Dan Price of Dilworth Quality Homes, Domenic Rampone of West Manufacturing Ltd., Shelagh Turner of Canadian Mental Health Association, Tracy Gray of the City of Kelowna, Dr. Barry McGillivray of the Okanagan School of Business, Gene Bernier of Kelowna Jaycees, and Jeff Robinson of Rush Ihas Hardwick LLP. Splashes Bath & Kitchen’s Kelowna branch, located at 440 Banks Road, is now open for business on Sundays from 8am4pm, beginning April 8th. A 2018 National Workplace Excellence Award was recently given to Diversified Rehabilitation Group by the Canadian Mental Health Association (CMHA) for their exceptional leadership.

- $899,999; Vista Eterna by Pars Custom Homes – Custom Home valued $900,000 - $1,299,999; and Bellamy Homes Inc. – Grand Georgie Awards: Customer Satisfaction – Custom Home Builder. Durell Wiley, Sergei Krasnov, and Bill Redmond, owners of Dockside Marine Centre, have acquired Tow & Stow Dry Marina on Highway 97. The purchase from Trilion Developments Ltd. took effect on April 1st. Mission Hill Family Estate Winery’s Bram Bolwijn was the recipient of the Customer Service Award from the 2018 BC Tourism Industry Awards. Second Cup Coffee, ow ned by Shelley Zuccato, has been renamed to Mom’s Grind Coffee House. The coffee shop is located in Spall Plaza, and has undergone extensive renovations before its reopening with its new name. New business, Appetite Catering, has been opened by Chef Beth Ross, the former Executive Sous Chef at the Delta Grand. Chef Ross uses locally-sourced ingredients and creates custom menus for catering events. Meagan Beattle, BA Sc.

Business Examiner Gold Event Sponsors - Agribusiness, formerly with TD Bank, has become the new Senior Client Relationship Manager for Scotiabank Agriculture.

SALMON ARM The team at Shuswap Tourism welcomes new employee, Terri Hadwin. T he District of Sicamous is considering the development of a 350-site campground and RV park near Shuswap Lake and by the Eagle River. The $100,000 grant comes from the BC Rural Dividend Program for producing a business case and study of feasibility for the campground. The Canadian Cancer Society’s Salmon Arm branch celebrates 80 years serving the community this year. PJ’s Restaurant has changed locations from 530 Trans-Canada Highway to Centenoka Park Mall, as of March 24th. The restaurant, owned by Ken Sui, has changed their hours along with the move. T hey will be open SEE MOVER’S AND SHAKERS | PAGE 20

The 2018 Georgie Awards recognized a number of Kelowna builders at this year’s ceremony in Vancouver. This year’s winners i ncluded: Paradise Estates by Paradise Estates – Best Single Family Detached Home over 2,300 Sq. Ft. over $750,000 – Production; Okanagan Viewpoint by Bellamy Homes Inc. Custom Home valued $500,000

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MOVERS AND SHAKERS Leader of the Year.

MOVERS AND SHAKERS CONTINUED FROM PAGE 19

A new position has been created at Tourism Kamloops, and Roxanne Kennedy will be stepping into that new role as Business Development Strategist.

from 6am to 3pm from Monday – Friday, and from 7am – 3pm on Saturdays and Sundays. Proair celebrates their 10th year in business this year, and they have relocated to 1481 10th Avenue SW. T he Health-Quest Natu ra l Health and Gift Gallery, located at 191 Shuswap St. NE, has opened a treatment room where Angela Den Otter now offers Holistic Body Work services – which are a combination of massage, Shiatsu, reflexology, and Reiki.

KAMLOOPS Sh elbie L a ro ch e h a s b e e n named as the new Sales Manager at the Four Points by Sheraton Kamloops, while Camryn Fa st h a s b e e n p ro m o te d to Housekeeping Supervisor. On Ma rch 9 t h the Canadian Home Builders’ Association (CHBA) Central Interior Executive Officer and former President both received significant recog n ition. Rose Choy, the Executive Officer for CH BA Central Interior, was presented with the Executive Officer of the Year Award for BC for her e x c e p t i o n a l w o r k . Fo r m e r board President, Matt McCurrach, of Homex Development Corporation, was named as the new President for the Canadian Home Builders’ Association of BC. Sun Peaks Mountain Resort has been allotted $6 million from Federal Gas Tax Funding to expand and improve their sports center. The renovation plans feature a large, multipurpose indoor facility that can host many different types of events in the mountain’s off season. The total project cost is estimated at $7,180,000, with the Sun Peaks community already having contributed $1.85 million in purchasing the land, and for the ice making plant and

Rose Choy, Executive Officer for the CHBA Central Interior rink. A new chairlift has also been announced for Sun Peaks, and the estimated completion date is in December 2018. Wingate by Wyndham Kamloops has a new General Manager, as Kathy Wishnevski steps into the role. A mobile home park in Kamloops, located at 2805 Westsyde Road, was sold for $1.96 million. The deal, involving the 19-pad park in addition to two legal rental houses on a lot spanning 2.27 acres, was brokered by RE/ MAX Penticton Realty. This year marked the second a n n u a l To u r i s m K a m lo o p s B O L D H o s p it a l it y Awa r d s , presented by t he K am loops Blazers. The event was held in the Valley First Lounge at the Sandman Centre, and honored local hospitality businesses for their exceptional service. This year’s winners included: Debra Patriquin, South Thompson Inn & Conference Centre – Accommodation “foh” of the Year (Front of House); Pamela Stella, Sandman Signature Hotel – Accommodation “boh” of the Year (Back of House); Debbie Morgan, Denny’s Restaurant – Food & Beverage “foh” of the Year (Front of House); Mitchell Shafer, Blue Dining + Lounge – Food & Beverage “boh” of the Year (Back of the House); Rick Wanless, Kamloops Mounted Patrol – Tourism Attractions Leader of the Year; and Russ Grycan, Rocky Mountaineer – Tourism Services

T he Kamloops Chamber of Commerce a n nou nced thei r 2018/19 Board of Directors at their recent AGM, held at Hotel 540. This year’s board features: Joshua Knaak of FIT Financial – President; Vivek Sharma of Sun Peaks Grand Hotel & Conference Centre – First Vice President; Bryce Herman of Advance Hospitality Consulting Services – Second Vice President; Tyson Andrykew of Sandman Signature – Treasurer; Paul Ross of Emsland & Associates Insurance Services Ltd – Immediate Past President; and Directors: Kate Stebbings of Trans Mountain Expansion Project, Gavin Rasmussen of K&C’s Construction & Renovations Ltd., Mike Henry of Thompson Rivers University, Alicia Glaicar of Mair Jensen Blair, Donna Gibson of BDO Canada LLP, Dennis Clare of Domtar Inc, and Daniel Carroll of Fulton & Company LLP. Aleece Laird of Amplify Consulting Inc. w i l l be thei r BC Chamber of Commerce Representative this year. The CFJC newsroom has been n a med a s a f i n a l i st for two regional awards by the Radio Television Digital News Association. B-100 is among the finalists for the Byron MacGregor Award, while CFJC Today is a finalist for Digital Media for Small and Medium Markets in the province. Winners of the RTDNA regional awards will be announced on April 21st at a gala in Vancouver.

PENTICTON T h e P e n t i c to n A i r p o r t i s moving towards a six-phase, multi-million dollar renovation project. A notice of proposed procurement was issued through Public Works and Government Services Canada, that is estimated between $5-5.4

APRIL 2018

million and involves expanding ticketing, security and the terminal. The project involves a long term plan from the Government of Canada in recognizing Penticton as a hub in the South Okanagan region, rather than only Kelowna. Singletree Winery, originally established in Abbotsford, BC, and owned by the Etsell Family, will open a new location at 1435 Naramata Road in Naramata. T he location was previously home to Ledlin Family Vineyards before it was purchased by the Etsells. Singletree is expected to be open by this summer for the touring season. T h e City of Pent icton h a s received word that their application for a $6 million federal grant was conditionally approved. The grant was under the federal Gas Tax Fund, and was approved w ith the condition that all other funding sources required for completion must be secured by March 31st, 2019. The project, headed by the Arena Task Force, entails a new twin-surface, multi-use facility at the South Okanagan Events Centre. The Penticton and Wine Country Chamber of Commerce recently announced the confirmation of their new Board of Directors at their AGM, at the Shatford Centre. T his year’s Board features: Neil Wyper of Wyper Law – Past President, Ca r y Sch neiderat of Pea rce Schneiderat – President, Don Brown of Brown Benefits – Vice President, Jonathan McGraw of BDO Canada LLP – Treasurer, and Directors: Diana Stirling of LocoLanding Adventure Park, Natalie Preston of Okanagan Hockey Group, Paul McPhail of McPhail Kilts, Lyndie Hill of Hoodoo Adventures, Natalie Grant of Grant Media PR, Derek George of Boston Pizza, Harley Elasoff of Sandman Hotel Penticton, Jason Cox of The People’s Soda, Daryl Clarke, Nicole Clark of KISStrategies for Business Inc., and Lucas Achtem of Affordable Storage Centre.

K el l i M elo, C F P, E P C h a s joined the tea m at Raymond James as an Associate Financial Advisor at their 100-498 Ellis Street location. Cascades Casino celebrates their first anniversary in business in Penticton this year.

SUMMERLAND T he Summerland Chamber of Commerce held their 80th A n n u a l S u m m e rl a n d B u s ine ss and Communit y Excellence Awards on March 3rd, at the Centre Stage Theater. This year’s recipients included: Rudy Skoreyko of A rtisans of the Okanagan – The Arts Award; Swiss Solar Tech Ltd. – Technology and Innovation Excellence, sponsored by Accelerate Okanagan, and Sustainability L e ad e r, sp on sored by Su mmerGate Winery; Noah’s Ark Metal Work – Manufacturing/ Industrial Excellence, sponsored by Community Futures Okanagan Similkameen; Summerland Sweets – Excellence in Agriculture, sponsored by the Bottleneck Drive Winery Association; True Grain Bread – Tourism & Hospitality Excellence, sponsored by Sumac Ridge Estate Winery; Deputy Diesel Performance – T rade Services Excellence, sponsored by Alder Street Auto Body; Roch Fortin and Mirjana Komljenovic of Maple Roch Pure Canadian Maple Syrup – Excellence in Customer Service, sponsored by RE/MAX Orchard Country; BeadTrails Experience – Retail Excellence, sponsored by the Summerland Review; the Summerland & District Credit Union – Professional Services Excellence, sponsored by Brown B enef its; M i ke Hug he s a n d Lauren Forsyth of Grasslands Nursery – Young Entrepreneur of the Year, sponsored by IGA Summerland; Union Kitchen Inc. – Rising Star / New Business, sponsored by RBC Royal Bank Summerland; the Summerland Branch No. 22 Royal Canadian Legion – The Mayor’s SEE MOVER’S AND SHAKERS | PAGE 21

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2017-06-05 3:55 PM

MOVERS AND SHAKERS

APR L 2018

MOVERS AND SHAKERS CONTINUED FROM PAGE 20

Award of Excellence, sponsored by the District of Summerland; Mirjana Komlejnovic – Citizen / Volunteer of the Year, sponsored by Nesters Market; and Maple Ro ch P u re Ca n a d i a n M aple Syrup – Business of the Year, sponsored by the Summerland Credit Union. T he Summerland Chamber of Commerce welcomed seven new members last month, featuring: Ryga Festival Society, Whitetail Construction, Scribe Creative Services Ltd., Full Bore Contracting Ltd., Fuse Designs, Hartwick Heating & Air Conditioning, and the Community Foundation of the South Okanagan Similkameen. A new Board of Directors for 2018-19 was voted i n at t he Summerland Chamber’s AGM. Three new members joined the directors’ team this year: Lauren Forsyth of Grasslands Nursery, Laurie Weir of Barn Owl Gifts, and Jason Goy of Phalanx Construction, adding to the existing team of Erick Thompson of ET2media – Past President, Spencer Brown of Brown Benefits – Treasurer, and Directors Kari Harding of Rock Star Distribution Ltd., and Nick Ibuki of Summerland Varieties Corp.

$6 m i l l io n i n c o n d it io n a l funding has been awarded to t he District of Sum merland from the federal government’s Gas Tax Fund. The grant will help with the development of a 1MW solar array that contains 2MW of battery storage. Funding conditions stipulated by the federal government must be met by March 2019 for the funding to be implemented.

The BC Government has announced its intention to construct new affordable rental housing for low to moderate income people, including people with disabilities and seniors in the Vernon area. The government has acquired three properties, located on 27th Avenue, with the plan of preserving 71 units of current rental stock and developing 41 new affordable rental homes. Construction is expected to commence within the next few months.

Wes a Wong w th S verStar Mounta n Resort

On-air Global Television meteorologist, Wesla Wong, has joined the team at SilverStar Mountain Resort. Wong will be forecasting the weather, as well as forming sales relationships in Kelowna and representing SilverStar at events in the Okanagan region and planning FAM tours.

Okanagan Specialty Fruits has been recognized with an Industry Role Model Award from the Fruit and Veggies More Matters program. The program is based out of the United States and is recog n izi ng Oka naga n Specialty Fruits for their dedication to promoting healthy eating. The company is well known for developing Arctic apples, which do not turn brown when bitten, 13 20 bruised or sliced. B

Tax Strategic Priorities Fund, and will be used for both the 29th/30th Street corridor and 39th Avenue intersection project, as well as the Drainage Infrastructure Prioritization project.

VERNON

A deal has been reached between the District of Summerland and Alder Heights Holdings Ltd. for the sale of the Wharton Street properties. The deal is valued at $1.9 million and included the development of a four-storey, 88-unit apartment building, as well as 4,200 square feet of commercial space on the ground floor. The lot was formerly occupied by an Interior Health seniors’ care facility, but has been unoccupied for years.

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the Year, Caufields Engraving – Employer of the Year, SilverStar Mountain Resort – Tourism Excellence, ROOST Solar – Green Business of the Year, The Crate Escape Dog Adventures – Customer Service of the Year, Bollywood Bang-GNSS – Non-Profit Excellence, North Okanagan Valley Gleaners – People’s Choice, and Heather Bottoms of She Devil Delights – Solopreneur of the Year.

The Greater Vernon Chamber of Com merce held t hei r 34th Annual Business Excel1 eB lence Awards on March 9th. ag –p featured: S This year’s winners d 1 R eB Wa – Business BX Press Cidery of ag t Ba –p Buckleing Re S I l d i the Year aand Manufacturer ofic F R tV a aW clin the Year, Depot –aInWd PickleBall et eB ck Ro c l stry Bu lling IR i C i V d F u novator t the Year, One ic Rd aof me Step ind lin Co Wd – Small Business Re t istruction cal cof c » Footcare Ro y e i r C ns ed ust roj e coRack Rd d the and d Cobbler’s Co Year, The an st pn in th t is mction in e Re Isl e r c w » Shoe Repairs ru – New Business of e m t e e s j o uv n w o n Se

Local construction company, B ercu m Bu i lders I nc ., to ok home three prestigious awards from the 2018 Georgie Awards, held in Vancouver. T hey received an award for Best Master Suite – New or Renovation, Best Outdoor Living Space – New or Renovation for their Bella Vita d e v e l o p m e n t , a n d a G ra n d Georgie Awards: Custom Home Builder of the Year. Ver non’s Ba ron Insu ra nce Broker Group has been acquired by Westland Insurance Group. Ian Laidlaw, Nicole Amies and Barry Amies will continue on to work with Westland Insurance, along with their staff members. Baron Insurance has two locations with 37 employees in Vernon. Nature’s Fare Markets, based in Vernon, was recognized with an Award for Retail Excellence in Western Canada, from the Canadian Health Food Association. This mark the sixth time they have received the award.

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OPINION

APRIL 2018 A division of Invest Northwest Publishing Ltd. Thompson Okanagan Office #210-347 Leon Avenue, Kelowna, BC V1Y 8C7 Toll free: 1.866.758.2684 Fax: 1.778.441.3373 Email: info@businessexaminer.ca Website: www.businessexaminer.ca

PUBLISHER | Mark MacDonald PUBLISHER/EDITOR | Lise MacDonald, lise@businessexaminer.ca SALES | Joanne EDITOR | RobertIormetti MacDonald – joanne@businessexaminer.ca, Josh Higgins – josh@businessexaminer.ca SALES | Cheryl Lee - cheryl@businessexaminer.ca, John MacDonald - john@ WRITERS | businessexaminer.ca, John MacDonald, Josh Higgins Beth Hendry-Yim, – josh@businessexaminer.ca David Holmes, Kristin van Vloten WEBSITE | John WRITERS | JohnMacDonald MacDonald, Beth Hendry-Yim, David Holmes, Kristin van Vloten, Val Lennox WEBSITE | John MacDonald

NDP IDEOLOGICAL WAR ON BUSINESS IS UNNECESSARY

MARK MACDONLD

hen the NDP unveiled its f i rst bud get recently, it took awhile to realize the devastating impact it would project upon the provincial economy. It set calculators abuzz, as accountants and industry experts began to calculate what damage NDP inventions like the “speculator’s tax”, the expansion of the foreign buyers’ tax and the most devastating of them all, as far as small business was concerned, introducing a payroll tax for business owners to cover the complete cost of Medical Service Plan fees. T he beh i nd the scenes response? Plans are being made to sell secondary properties, which could flood the market. Some business owners are consulting lawyers to check the legalities of recouping the MSP downloading

by eliminating existing benefits. T hen there’s the minimum wage hike. Watch what happens in the restaurant business. Either there will be a boost in business to operations like Skip The Dishes, which delivers meals from local eateries right to the customers’ doorstep, or there will be a rapid expansion of buffets, which would lessen the need for table service in establishments. It’s not the owners’ moral obligation to provide employment while they lose money. T hat won’t happen; restaurants will close first. But I digress. . . All of these moves were really unnecessary. The NDP could have done what the BC Liberals did to spur the economy under Premier Christy Clark. Nothing. Look back over the last term of the BC Liberals. What did they do to stimulate the provincial economy? Major projects? Resource development? They stalled out on Liquefied Natural Gas, and moved at a glacial pace to start Site C Dam in northern BC, eventually leaving it up to the NDP to decide its fate. Are we missing anything else? It was the real estate and construction industries that propelled BC’s economy over the past number of years, filling

government coffers. British Columbia had been re-discovered, and people wanted to invest and live here. If one were to take those revenues out of the budget, the province would be in deep financial hardship. The economy basically ran on autopilot during the last term of BC Liberal government. Surely the NDP can do the same, and reposition the revenues to the projects they deemed most worthy, right? The NDP’s ideologically based taxes are unnecessary. They could have changed absolutely nothing tax-wise, and still managed to pay for what they say they want, namely affordable housing. There is one way the NDP government can make housing more affordable: More supply. Get their municipal farm teams to take their feet off the brakes and make it easier for new housing to be built. Simple, right? Not so fast. Just weeks ago, a developer shared the NDP’s Request For Proposal (RFP) process for building affordable housing, noting there’s been an indication they are asking builders to target around $350 per square foot for completed projects. If that’s the case, it’s a true indicator of government waste and excess. Several years ago, a successful

builder told me he built a “very nice home” - what some might dub a Canadian mansion - for about $160 per square foot. It had everything they could think of in what was their dream home. His company won a government bid to build a low-income housing project, for over $300 per square foot – roughly double what he built his own dream home for. We l c o m e to t h e w o rl d o f government. The NDP arrived in government greeted by a healthy surplus, which they’ve obviously already spent. Then they start scrambling for more revenue with ill-advised, made-on-the-fly policies that have sent tremors throughout the business and investment community. The reality is, there really is “more” where that revenue came from, and here’s how they could get it: Leave the economy alone. Don’t tinker with it. Maybe NDPers just can’t allow themselves to do that. Either their anti-free enterprise ideology won’t allow them to do it, or their never-been-in-successful-business-for-themselves “ex p er ts” ca n’t ad m it t hey don’t understand the basics of economics. Remember the federal Liberals under Prime Minister Jean

Chretien? Paul Martin, a very successful businessperson in his own right, was beloved as Finance Minister, and performed admirably in the portfolio. Liberals typically lean to the left side of the political spectrum, but Martin understood what a strong economy was all about, and for the most part, succeeded. To Chretien’s credit, he didn’t allow party ideologues to tamper with something they really didn’t understand. Martin did “get it”, and Canada benefited. I sha red th is thought w ith NDPers in the past, including directly in a lengthy interview with former NDP leader Adrian Dix – and presumptive Premier - just prior to the 2013 election. I challenged him, asking why they wouldn’t get experts from outside the party to look after the economy? If you don’t have them within, then find them without, and glean the success. If their advice led to failure, then the NDP could blame them, as if it wasn’t their fault. Dix didn’t win the election, so I didn’t get to see whether he’d take the advice or not. Yet here they are, one cycle later, with the NDP doing exactly what they’ve always done. Those who refuse to learn from history are bound to repeat it.

A FLICKER OF HOPE IN CANADA’S GLOOMY ENERGY CLIMATE BC’s proposed tax incentive plan for an LNG facility in Kitimat is a step forward. But more must happen to revitalize

THE FRASER INSTITUTE BY NIELS VELDHUIS AND KENNETH GREEN

he British Columbia gove r n m e nt re c e nt ly a nnounced it will provide a large tax incentive to promote the building of a natural gas liquefaction and export facility in Kitimat. The announcement is a bright spark in an otherwise gloomy environment for energy transport and export infrastructure. The Kitimat facility will export liquefied natural gas - a cleaner,

Canada’s economy lower-greenhouse gas fuel option - to Asia and other foreign markets. We know that markets abroad are eager to import natural gas from Canada, a reliable democracy with some of the highest environmental standards in the world. According to LNG Canada, the consortium that will build the facility, between 4,500 and 7,500 jobs will be created at the peak of construction. They estimate another 450 to 800 operational jobs will be created if the full project is completed. The facility will produce 26 million tons per year of liquefied natural gas (LNG). Getting the Kitimat project built would mark a huge step forward on the LNG front, and

momentarily disrupt the narrative that Canada can no longer build conventional energy projects. As we reported in 2015, delays in LNG exports come with a large price tag. Under a conservative assumption that actual sales of BC LNG to Asia-Pacific importers would comprise only 11 to 20 per cent of the potential Asian LNG market in 2020, the annual export revenues lost due to delay would be some C$22.5 billion in 2020, rising to C$24.8 billion in 2025. While BC Premier John Horgan should be commended for encouraging this important energy infrastructure project, it’s critical that his conditions - such as ensuring the project fits with BC’s GHG emission goals - not derail the project. According to the Canadian Association of Petroleum Producers (CAPP), crude oil production, primarily heavy crude, is expected to rise in coming years, increasing by 1.3 million barrel per day from 2016 to 2030. That translates into more than 1.5 million barrels per day of additional crude oil supplies that will require transport to

markets. Given the steady growth in oil production and lack of adequate transport capacity, Canada urgently needs new pipeline infrastructure to transport heavy crude production from Western Canada to Gulf Coast refining hubs and access to overseas markets, breaking our captive market to the United States. As reported by Bloomberg in 2017, the three proposed pipeline projects (Trans Mountain expansion, Mainline Line 3 Replacement project and Keystone XL) in various stages of development could transport Canada’s additional oil production by increasing the export capacity of Western Canadian oil producers by 1.5 million barrels per a day. However, even if these projects overcome their regulatory hurdles (a big if), no new capacity will come online until at least late 2019. Again, there’s a lot on the line for Canada. As we calculated in 2016, if Canada could export an additional million barrels of oil to world markets, and get $60 a barrel for its oil (the world price as of this writing is about US$65

a barrel), Canada could net an additional $4.2 billion in export revenues. Energy exports could help propel Canada’s somewhat lacklustre economic performance to greater heights, creating private-sector earnings and employment, and generating royalties and revenues that help pay for the social spending (health care, education, etc.) that Canadians demand. But to deliver on that promise, our energy resources must secure access to tidewater and get to lucrative markets abroad. Oil and LNG are vital to the future of Canada’s energy sector. Horgan’s flicker of light on the Kitimat LNG project must be matched provincially and federally to get pipelines built and free Canada’s energy markets from excessive (and increasingly perilous) reliance on our sole customer to the south. Let there be light! Kenneth Green is senior director of Natural Resource Studies at the Institute. Niels Veldhuis is president of the Fraser Institute.

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SALES/GREENSHEET

APRIL 2018

WHY MOTIVATION IS SO HARD. The True key to understanding motivation starts with understanding people, and that must

SALES

start with understanding yourself and your

JOHN GLENNON

et’s face it motivation, or motivating others is hard, especially if they are employees of yours. One of the most common things I hear from business leaders is “our people just need to be motivated.” Now, in all honesty, this may be a true statement. However, even if it is, this is only a tiny portion of the issue or challenge. Every year businesses and their leaders spend several billion dollars and countless hours trying to motivate their people. This statement is true in the business community and also in the non-profit world. Most of the

motivators.

GREEN SHEET BUILDING BRIEFS

time, the leaders who make the decision to make the investment for this are at least partially disappointed. Doing the same thing over and over, and expecting different results, also known as the definition of insanity, is a phrase you likely have heard. It is what happens in most organizations when it comes to motivating their employees. Recently, I was contacted by a large company to see if I would deliver a keynote speech at their annual meeting. W hen I asked them what they wanted to accomplish, they said, “We just need you to motivate our people.” Of course, I asked some follow-up questions to learn more, and in doing so, I learned that over the last several years they had had both an annual company-wide meeting and several smaller regional team meetings. At each one, they brought in an outside speaker to motivate everyone. When I asked how it was working, the person on the phone laughed out loud and shared how

she thought it was a crazy waste of time, energ y, and money. However, it was what the CEO wanted. Later, I visited with the leader, and he shared that this was the norm from before he became the CEO. As we talked further, he also admitted it seemed to be foolish. However, he believed that this is just that way it is done, and went on to share that he had no idea what else to try. He was very frustrated that it seemed to be such a waste of time, energy, and money every year. If you feel the same way, I need you share with you that you are not alone. Business leaders often share with me that they have no clue how to motivate their people to long-term success. Instead, they embrace the longstanding notion that a pep-rally is the answer. Pep-rallies were great to help the football team get pumped up for the game on Friday night. But, if you recall, they did it before every game, not just once a year. However, in the corporate world, we think

Mixed-use development PROJECT New mixed use development - 1 structure - 20 storeys - 116 residential units - studio to 3 bedrooms - 339 sf to 1,200 sf unitsground level retail and parking - 4 levels u/g parking - concrete frame construction SIMONE SUNDERLAND PROJECT STATUS SIMONE SUNDERLAND Construction Start - piling underway development - 6 units - SFDs - 2 PROJECT ARCHITECT storeys - single car garages - 4 IBI Group Architects Head New water treatment facility the disLOCATION surface parking stalls - paver Office - 700 1285 W Pender St, trict is- currently testing several meth1205 to 1241 Richter St stone patios concrete foundaVancouver V6E 4B1 604-683LOCATION Condominiums – Townhouses ods including membrane technology LOCATION tions - wood construction - stuc8797 1428 Lorne St E - Multi Tenant PROJECT TYPE wood siding exterior STATUS 175 Kokanee Way - Ramada Hotel co andPROJECT DESIGNER Trade Companies Multi-family new PROJECT STATUS Design underway - Tender call for I3 Design Group - 2410 Charles PROJECT TYPE PROJECT TYPE PROJECT Construction start anticipated General Contractor anticipated Commercial new New multi family development - 1 St, Vancouver V5K 2Z9 604-662commercial new spring/18 PROJECT July/14 construction completion structure - 6 storeys - 59 units - 2 8008 APPLICANT PROJECT DEVELOPER New service commercial developanticipated late 2015 storey townhouses with condoMcDiarmid Construction - 726 LOCATION Mission Group (Kelowna) - 10th mentRamada - 1 structure storeys -6 New Hotel -in2 the Campbell - 1 and 2 bedCONSULTANT Abbington Lane, Tappen V0E 2X3 miniums above 2241 Springfield Rd - Mission units industrial - approx 1,650 - stucco,floor 1631 Dickson Ave, Kelowna Creek park sm - 4 storeys rooms 641 sf to 1,231 sf units 250-832-5980 Opus Dayton Knight - 255 1715 Crossing concrete wood siding, metal - pool V1Y 0B5 250-448-8810 3,780 sm -faux 80 rooms - restaurant - approx 60,106 sf totalWestside - levels ARCHITECT Dickson Ave, V1Y 9G6 250-868-4925 exteriors - surface parking -- concrete GENERAL CONTRACTOR 1 and 2 parking fiber cement with waterslide - elevators PROJECT TYPE Bernd Hermanski Arch - 102-20 demolition of- roof existing structures ITC (Intertech Construction) OWNER panel, concrete, wood trim and construction articulation with Hudson Ave NE, Salmon Arm V1E commercial new PROJECT STATUS 800 564 Beatty St, Vancouver exterior porte cochere - asphalt shingles - 98 4P6 250-832-7400 District of Sicamous - 1214 metal flashingPROJECT Foundations anticipated to start V6B 2L3 604-685-0111 PROJECT STATUS surface parking stalls Riverside Ave, Sicamous V0E 2V0 April/18 New commercial urban lifestyle Rezoning Application, OCP 250-836-2477 PROJECT STATUS ARCHITECT amendment and development centre - 6 buildings - 2 to 7 storeys BlueGreen Architecture Inc PROJECT MANAGER Construction start anticipated late permit application - retailsubmitted commercial at ground level (Kamloops) 2 436 Lorne St, 2014 MHPM - 550 555 W 12th Ave,APPLICANT with office units above - underground Kamloops V2C 1W3 250-374-1112 Kerkhoff Construction Vancouver V5Z 3X7 604-714-0988 parkade Ltd - 80- above ground short LOCATION ARCHITECT DEVELOPER LOCATION 202 45389 Luckakuck Way, term parking stalls 4364 Beach Ave – Townhouses Wrabel Brothers Construction 3682 Redecopp Rd Townhouses DF Architecture Inc - 1205 4871 Shell Chilliwack V2R 3V1 604-824LtdRichmond - 8 1445 McGill Rd, Kamloops - Woodsdale Road Townhouses PROJECT STATUS PROJECT TYPE Rd, V6X 3Z6 604-284-5194 4122 Multi-family new V2C 6K7 250-374-5572 PROJECT TYPE ARCHITECT Development permit application PROJECT DEVELOPER Multi-family new Focus Architecture Inc - 109 submitted New townhouse development - 1 LOCATION Prism Ventures Inc - 3571 Barmond PROJECT 1528 McCallum Rd, Abbotsford structure - 3 storeys - 7 units ARCHITECT New Phased townhouse developAve, Richmond V7E 1A4 604-338-4656 To Be Determined - Ice Facility V2S 8A3 604-853-5222 ment - 8 structures, 6 fiveplexes, Ekistics Town Planningapprox - 192519,037 Main sf - double car OWNER garages PROJECT TYPE 2 sixplexes - 2 and 3 storeys - 42 St, Vancouver V5T 3C1 604-739-7526 LOCATION PROJECT STATUS units -institutional approx 1,873add/alter sf to 2,104 Prism Hotels and Resorts - 800 1151 8 Ave NE - Strata SFDs DEVELOPER Development permit application sf units - 3 bedrooms - roof decks 14800 Landmark Blvd, Dallas Texas Lakeshore Terrace PROJECT submitted R366 Enterprises Ltd 4870B Chute, private space at grade double 75254 214-987-9300 PROJECT TYPE DEVELOPER New ice facilityinspired, for the Greater LOCATION Kelowna V1W 4M3 250-764-8963 car garages - Agarian Multi-family new New Town Planning Services Inc 1580 1588 Ellis St fiber cement sid-the aging Vernonwood area texture to replace GENERAL CONTRACTOR PROJECT - 1464 St Paul St, Kelowna V1Y Condominiums - Retail - The Ella ing, standing seam-metal cladCivic Arena 4,000 seats may be New multi family strata Lambert and Paul Construction Ltd ding and paneling PROJECT 2E6 250-860-8185 an smooth additiongrid to Kal Tire Place or the TYPE exteriors - asphalt shingles PROJECT STATUS Rezoning application at 2nd reading - public hearing anticipated spring/18 ARCHITECT Faction Projects - 201 3935 Lakeshore Rd, Kelowna V1W 1V3 250-980-4510

KELOWNA

KAMLOOPS KAMLOOPS

CENTRAL OKANAGAN REGIONAL DISTRICT

LAKE COUNTRY

SALMON ARM

KELOWNA

LOCATION 451 Shuswap St - SD 83 North Okana-

Priest Valley Arena or construction of a new ice facility

PROJECT STATUS

John Glennon is the owner of Insight Sales Consulting Inc, an authorized Sandler Training Licensee. He can be reached at jglennon@sandler. com, toll free at 1-866-645-2047 or visit www.glennon.sandler.com. Copyright 2013 Sandler Training and Insight Sales Consulting Inc. All rights reserved.

PENTICTON LOCATION 103 to 123 Front St - Rental Condominiums - Commercial – Offices PROJECT TYPE Mixed-use development PROJECT New mixed use development - 1 structure - 4 to 5 storeys - 16 residential units on levels 3 to 5 - approx 1,000 sf units - 2 bedrooms, 2 bathrooms, exterior patios - ground level and 2nd level commercial and office space, approx 26,000 - wood frame construction - stone tile cladding - glass walls PROJECT STATUS Development permit application submitted ARCHITECT HDR/CEI Architecture & Associates Inc - 500 1500 West Georgia St Vancouver, V6G 2Z6 604-687-1898

PEACHLAND

VERNON

SALMON ARM

once a year works. The true key to understanding motivation starts with understanding people, and that must start with understanding yourself and your motivators. Then, you must realize that each person has different motivators and that the vast majority of them come from within, not from the outside. The football team and your sales team are and always will be more motivated to succeed for themselves and their goals than they will be for anything other reason. Take the time to understand each of your people individually, then plan your motivational strategy.

300 2000 Spall Rd, Kelowna V1Y 9P6 250-860-2331

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