Business Examiner Thompson/Okanagan - MAY 2018 by Business Examiner Media Group

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MAY 2018

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WEST KELOWNA GEM Quality Homes Wins First Tommie Award

Thompson/Okanagan WWW.BUSINESSEXAMINER.CA

From Mom’s Kitchen to Canada’s Shelves Kelowna’s Caramoomel Begins New Partnership With Tree of Life Canada

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Okanagan Specialty Fruits Wins Another Award for Arctic Apples

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INDEX News Update

TOTA 5 Kamloops 6 Lake Country

Salmon Arm

Kelowna 10 Movers & Shakers

Opinion 18 Sales 19 Green Sheet

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ELOWNA - Antonia Dudka’s food is making its way into homes across Canada. She is the culinary brains behind Kelowna’s Caramoomel Natural Fine Food Creations, a growing artisan food company. According to Antonia’s daughter, Caramoomel CEO Catalina Dudka, Veggie Caviar is one of the tastiest foods her mother makes. Starting this year, this product, along with 21 other Caramoomel products, will be distributed across the nation through Tree of Life Canada. Caramoomel has been massproducing culinary creations on their farm since 1990. In 1993, Catalina left her graphic design career in Vancouver to help with this new business endeavor. “From the beginning, we never hid that we are a small, three-person operation,” says CEO Catalina Dudka. Catalina and her parents, Antonia and Alex Dudka, own and operate the company. They produce their jellies, preserves, and sauces from a commercial kitchen SEE CARAMOOMEL NATURAL | PAGE 13

Antonia and Alex at work in their industrial kitchen

Huge Number Of Nominations For Grant Thornton BE Awards Nomination Deadline Busy For First Annual Thompson Okanagan Event On June 14

ELOW NA – Organizers of the First Annual Grant Thornton LLP Thompson Okanagan Business Excellence Awards received a flood of entries prior to the nomination deadline. The nomination deadline for the celebration of the finest and most successful businesses in the Thompson Okanagan region

over the past year was May 1. The event itself is set for Thursday, June 14 at the Coast Capri Hotel in Kelowna. “The number of nominations for this first ever event has far exceeded our expectations,” notes Mark MacDonald of Business Examiner Thompson Okanagan. “We had well over 100 businesses

from Kamloops, all the way down the Okanagan Valley. It’s a tremendous response to this first multi-sector awards event for the Thompson Okanagan region. We’re extremely pleased.” Grant Thornton LLP is the Title Platinum Sponsor for the event, and Innov8 is a Gold Sponsor. Category sponsors include RBC

Royal Bank and Sandler Training, Diversified Rehabilitation Group and the Business Development Bank of Canada. Black Press is the Media Sponsor. Grant Thornton LLP and Business Examiner Thompson Okanagan will co-host a “Breakfast SEE BE AWARDS | PAGE 15

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NEWS UPDATE

OKANAGAN 2017 Marks Excellent Year for BC Wines A c cord i n g to BC Wi ne Institute’s annual vintage report, slightly lower yields and phenominal fruit quality resulted in an excellent 2017 vintage. Last week, media, sommeliers, wine buyers and educators gathered to taste t he f i rst BC w i nes of t he 2017 v i ntage at the Wines of British Columbia’s Vintage Media Preview events. A panel of six BC winemakers joined moderators Barbara Philip (Master of Wi ne), a nd Treve Ring (w i ne w riter and sommelier), to share the successes and challenges of the 2017 vintage, and future predictions for BC wine. A cold winter followed by an unusually wet and cool spring saw budbreak delayed in many parts of BC generally two to three weeks later than in 2016. But as so often is the case, the warm dry weather settled in and the grapes experienced above average temperatures throughout the summer months, contributing to a well-balanced growing season. “The result was smaller berries, which means less juice, but excellent concentration and flavour complexity,” noted David Paterson, general manager and winemaker at Tantalus Vineyards in Kelowna. Winemakers in the Similkameen Valley agreed, reiterating small clusters and excellent quality juice. British Columbia’s 2017 vintage started cool and wet but finished with the trademark dry, hot, sunny weather. Although there may be a little less supply this year to go around, the quality of the entire

2017 vintage is exceptional, characterized by intensely flavoured, balanced, fresh wines. “ W h a t I ’m m o s t i m p re s s e d w i t h is the fresh ness a nd pu rity of a l l of these wines. T hey are crystal clear, bright, shining and are showing rem a rk a b l y w e l l ,” s a i d T re v e R i n g . With the whites currently hitting the shelves to rave reviews, we can look forward to more vibrant BC wines to enjoy this season.

MAY 2018

Of the polled BC residents, 55 per cent indicated support for the Trans Mountain expansion, with only 24 per cent opposing, demonstrating that Horgan’s policies concerning the pipeline are at odds with the majority of voters. Albertans showed an overwhelming 84 per cent in favor, with only 7 per cent opposing the project. The poll is considered accurate to within plus or minus 2.6 per cent, 19 times out of 20. Other news sources, such as the Globe and Mail, have conducted similar polls to similar results.

Polls Indicate NDP Lack Support of Majority of British Columbians

PENTICTON

Several recent provincial and national polls indicate that many BC residents are at odds with recent NDP decisions. Now one year into John Horgan’s NDP/ Green coalition, a recent Angus Reid Institute poll showed a mere 29 per cent believe that BC is on the right track, with 28 per cent unsure and 42 per cent believing BC is on the wrong track. 50 per cent of respondents placed housing prices as their most important issue, followed by pipeline issues and healthcare issues. A recent national poll asked Canadians whether or not they supported the Trans Mountain pipeline expansion. The Ipsos poll, commissioned by Global News, was an online survey of 1,907 Canadians, and was conducted from April 24 to 30, 2018. The poll indicated that 58 per cent of Canadians believed the expansion would help Canada’s economic future, and 40 per cent believed the economic benefits outweigh the environmental costs.

Misconduct Wine Launches New Brand Misconduct Wine Co. owners Richard and Twylla da Silva announced the introduction of da Silva Vineyards and Winery to mark the company’s 10th anniversary. Da Silva Vineyards and Winery is located at the site of their Misconduct wine brand on the Naramata Bench. The da Silva label will focus on ultra-premium, small lot wines centered around the 11 unique and diverse vineyards they manage. They are steadfast in their belief that the geography of a grape’s growth is one of the most important factors in its resulting quality. With over 60 years of farming in the Southern Okanagan Valley, the da Silva family has developed a deep knowledge of local agriculture. “Today, we continue the tradition with a deep-rooted connection and respect for the land,” says Richard da Silva, Proprietor and Vigneron of da Silva Vineyards and Winery. “Twylla and I drew extensively from this heritage when creating our winery in 2008 and the evolution of our journey and wines are a testament to our long family lineage. Our journey has been a true discovery of place.” Da Silva Vineyards and Winery is proud to be showcasing its wines at the Canadian High Commission in London, England, on May 17th, 2018. The wines are available at select fine restaurants and premium wine stores around the world. Plans are actively underway to launch a second tasting room location for Misconduct Wine Co. with an attached eatery. In the meantime, Misconduct wines will be available for purchase in the da Silva tasting room and at The Kitchen restaurant.

VERNON Kal-Tire Expansion Already Has New Tenants VERNON - Pursuit of Excellence Hockey Academy and the Training House (formerly Excel Fitness) have reached an agreement with the City of Vernon to occupy lease spaces in the new Kal Tire Place expansion. The two businesses will open their doors in their new spaces this fall. “The inclusion of the two value added spaces in the facility was identified during the feasibility study”, said Doug Ross, Director Recreation Services. The concept to mix commercial space within a public building is a trend in Recreation. T he goa l bei ng that the commercial spaces will generate some

add it ion a l u ser v i sits a nd revenue through the lease and potential use of the ice. We couldn’t be happier. Both tenants are extremely well respected in their fields and will generate additional rentals for non-prime time ice.” “T he past few months have been a flurry of activity as we worked towards this transition from Excel Fitness. The Training House will be a high quality training centre located in the new Kal Tire expansion», said Carla Rayner, coowner of the Training House. “Having an agreement to lease space within the new arena allows us a place to store the player’s hockey gear during the week and provides an additional area where we can do skills before or after the team’s ice sessions”, said David Roy, CEO at Pursuit of Excellence Hockey Academy. The lower lease space that will be occupied by Pursuit of Excellence is 1820 sq ft and the upper lease space that will be occupied by the Training House is approximately 3,350 sq ft. Both spaces are located on the north end of the facility. The facility is currently under construction and is scheduled to open on September 1, 2018. The facility is also home to the Greater Vernon Minor Hockey Association who will have free use of a 600 sq ft office space and 400 sq ft storage area within the facility.

KELOWNA 40 Years for Regional District of Central Okanagan Economic Development Commission May 1 of this year marked the 40th anniversary the Regional District of Central Okanagan’s Economic Development Commission (COEDC). The COEDC has supported the economic directives of the Regional District with a broad range of programming since May 1978. “ T he COE D C’s goa l i s to fos ter a healthy, sustainable local economy by supporting local businesses and encouraging new investment to the region,” said Corie Griffiths, Director of Economic Development. This goal is accomplished by providing access to pertinent data and communicating resources available to the busi ness com mu n ity i n the Centra l Okanagan. The COEDC connects with individuals and businesses throughout the year, handling more than 10,000 inquiries annually. “The COEDC is a conduit and connector for communities and enterprises throughout the Central Okanagan. As CEO of Yeti Farm Creative, I am proud of the work the COEDC does through programming support and partnerships with local business to foster economic success in all the communities of the Central Okanagan,“ said Ashley Ramsay, CEO of Yeti Farm Creative. Recent COEDC accolades include the Economic Developers Association of Canada (EDAC) Marketing Canada Award and the Union of British Columbia Municipalities (UBCM) Leadership & Innovation in Agriculture Award in 2017, the International Economic Development Commission (IEDC) International Excellence in Economic Development and British Columbia Economic Development SEE NEWS UPDATE | PAGE 3

NEWS UPDATE

MAY 2018

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Association (BCEDA) Community Project Award in 2016.

BC Survey Indicates Falling Optimism For BC Small Businesses The Canadian Federation of Independent Business (CFIB) recently conducted their monthly Business Barometer Survey, which revealed that British Columbia’s small business optimism fell 4.5 points in April, reaching a level of 61.4, well below the 65 point threshold that indicates a healthy, growing economy. Small business optimism across Canada declined in April, and BC was no exception. Despite this, BC confidence still ranks 4th highest in the country, and holds a 4.8 point lead over the national index (56.6). Measured on a scale between 0 and 100, an index level above 50 means owners expecting their business’ performance to be stronger in the next year outnumber those expecting weaker performance. An index level of between 65 and 75 means the economy is growing at its potential. “There are a series of issues weighing on business owners’ minds, like the proposed Employer Health Tax, the pipeline disputes, and looming minimum wage increases,” said Richard Truscott, VicePresident, BC and Alberta. “It is critical the BC government ensures their policies do not hinder small business confidence.” Twenty-three per cent of small business owners in April said they plan to increase full-time staff in the next three months, showing a four point decrease from the previous month. In contrast, ten per cent are looking to cut back, representing a one point increase from March. Forty-six per cent of entrepreneurs believe the general state of health of their business is good, representing a three point decrease from March. This compares to twelve per cent of BC business owners who describe their business’ health as poor, which has increased two points. The national Business Barometer index in April was 56.6, down 4.1 points from March. The other provincial numbers were: Quebec (68.7); Nova Scotia (67.9); Prince Edward Island (65.3); British Columbia (61.4); New Brunswick (60.9); Manitoba (59.9); Ontario (56.9); Alberta (54.7); Saskatchewan (54.6); and Newfoundland and Labrador (50.8). To view the full barometer report, visit http://www.cfib.ca/barometer

KAMLOOPS City Adopts New Official Community Plan KAMPLAN is the name of the City of Kamloops’ Official Com munity Plan (OCP) Bylaw No. 46-1. This plan was officially adopted by Council at a public hearing on April 17th. The new OCP provides a framework of goals and policies to guide decisions on planning and land use management within the jurisdiction of the city, and includes a plan for growth to a population of 120,000 residents. The adopted OCP is a thorough update to KAMPLAN 2004 and is the result of

a comprehensive, four-year community engagement process that included input from residents, stakeholders, First Nations, City staff, Council, and a KAMPLAN Advisory Committee. Implementation of the OCP will be coordinated across all City departments. Given the community-wide scope of the OCP, implementation will also involve working with the community, government agencies, First Nations, and the private sector to achieve the goals in the OCP. An OCP implementation strategy featuring action items, timelines, indicators, and targets will be brought to Council in the coming months. City staff will monitor and evaluate to assess how well the City is doing in achieving the OCP’s goals on an annual basis. One of the key immediate action items within the OCP implementation strategy is to review and update the 2005 City Centre Plan. T he rebranded Downtown Plan will provide neighbourhood-level direction to guide planning and land use management for the plan’s study area, which includes the Downtown, West End, and Sagebrush neighbourhoods. City staff have already completed background research to prepare for upcoming community engagement activities in May and June.

KELOWNA Marv Beer Leads New OMBREB Board

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Marv Beer replaces Tanis Read as President of OMREB The Okanagan Mainline Real Estate Board (OMREB) chose their new Board of Directors at its 59th Annual General Meeting on April 5th. Marv Beer, a licensed REALTOR® and Real Estate Broker and brokerage owner in Salmon Arm, leads a Board of 11 REALTORS®, succeeding President Tanis Read, who will continue as Past President. “It’s an exciting time to be a part of an organization that is fast evolving into one that is leading edge and forward looking,” commented Beer. “I’m excited to play a role alongside my fellow Directors in OMREB’s delivery of strong advocacy, professional development and exciting new technology and tools, helping our members in their quest to deliver exceptional service to local real estate consumers.” Beer, a Realtor and real estate broker/ owner who has worked in both Alberta

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and BC, has been licensed as a Realtor since 2004, an OMREB member for 6 years, a Director on the Board since 2015 and served as Vice President this past year. Beer is joined by Vice President Michael Loewen, a Kelowna Realtor. In addition to Beer, L oewen, a nd Past President Read, the full 2018/2019 OMREB Board of Director complement includes Tina Cosman of Salmon A rm, Kim Heizmann and Joe Pearson of the Vernon area and Dean Desrosiers, Don Gagnon, Kent Jorgenson, Sheryl Lobsinger and Cliff Shillington of the Kelowna region. The new Board of Directors, which takes office effective immediately, supports the work of more than 1200 local Realtors, which, in turn, offers protection and peace of mind for local real estate consumers.

WEST KELOWNA City of West Kelowna Recognized For Response to Last Year’s Flooding W EST K ELOW NA - T he 2018 American Public Works Association Exceptiona l Per for m a nce i n Adversity

Awa rd w i l l b e presented to t h e C i t y o f We s t K e l o w n a for its 2017 f lood respon se. The City’s multi-departmental response to the f lash f looding experienced in the spring and the inundation f looding experienced in the summer of 2017 earned this recognition from the association. T he City’s f lood resp on se team included 27 City Parks staff, including 15 summer students, 23 Public Works staff, including three students, and 32 West Kelowna Fire Rescue personnel. Working continuously for 100 days, the team faced unprecedented challenges as f lash f looding caused bridge a nd road closu res a nd th reatened other public i n f ra s t r u c t u re a n d p r iv ate property, followed by historically high Okanagan Lake levels that damaged property all along the City’s waterfront. T he City was nominated fo r t h e a w a rd b y t h e P u blic Works Association of BC, which highlighted the strong partnership exhibited by the mu lt i-j u r i s d ic t ion a l te a m . “It is no exaggeration to describe these efforts, dedication and hard work as unlike a ny th i ng else that has been s e e n i n B C i n r e c e n t h i story. Without doubt, the act ion s of you r te a m aver te d significant destruction, loss a nd d a m age a nd ea rned t he he a r t felt g rat it u d e of you r

com mu n it y,” sa id Matthew Brown, P resident, P ublic Works Association of BC. T h e C i t y ’s r e s p o n s e t e a m wa s supp or ted by a n act ive E mergency O p erat ion s Centre, BC Wildfire Service p e r s o n n e l a n d m a n y c o nt ractors a nd consu lta nts. “It was all hands on deck for approximately 16 weeks and none of us had ever ex perienced anything like it before,” says Chris Anderson, P ublic Works Manager, City of West K elow n a . “ L o ok i n g ba ck it was the biggest natural emergency we have ever dealt with in our community; but what wa s b or ne out of t h at t i me of i ncre d i ble adversit y i s a heightened sense of cooperation and comradery amongst our team that I know will serve West Kelowna well as we face new challenges in the future.” The City will receive the award at the American Public Works Association Expo on Aug ust 27, 2018.

KELOWNA Thompson Okanagan Tourism Association Nets International Award At the World Travel and Tourism Council Summit in Argentina, the Thompson Okanagan Tourism Association (TOTA)

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MAY 2018

was recognized as this years winner of the Tourism for Tomorrow Destination Award. The Tourism for Tomorrow Awa rds recog n ize a nd celebrate inspirational and world changing initiatives in tourism taking place all over the globe. “ O u r A s s o c i a t i o n i s h o noured to be recognized for our ha rd work a nd com m itment to Desti nation Ma nagement Practices that strive to ensure the sustainable and responsible development of tourism throughout our Region” indicated TOTA’s CEO Glenn Mandziuk who was in attendance to accept the award. “A huge thank you to all of the community and industry leaders in this region that rise to the challenge each and every day to deliver a quality visitor experience in a sustainable manner. A special thank you to Destination British Columbia and the BC Ministry of Tourism Arts and Culture for their strong suppor t of ou r i n it iat ives.” T he Tou r i sm for Tomor row Awards are judged by a panel of i ndependent ex perts, led by Graham Miller, Executive Dean, Faculty of Arts and Social Sciences at the University of Surrey. Academics, business leaders, NGO and governmental representatives all join forces to whittle down the finalists to just five winners in five distinct categories.

SUN PEAKS Sun Sets on RecordBreaking Ski Season On April 15th marked the final day of Sun Peaks Resort’s 201718 ski season. The season was a record breaker from the start, with strong early season snowfall resulting in the resort’s best opening day ever. November also saw the opening of their newly renovated fo o d a nd b evera ge out let s, The Annex and The Sunburst Bar + Eatery, which have kept thousands of guests well fed with new menus this winter. The year was full of significant events, including the 20th anniversary of the Sun Peaks Winter Okanagan Wine Festival, celebrations for the 50th anniversary of Nancy Greene’s Olympic gold medal victory, hosting the BC Winter Games, and Coors Light Snowbombing Canada returning for a second year to light up the mountains with musical talent. On Apr i l 8t h, t hey sca n ned their 400,000th skier of the season, breaking this threshold for the very first time in the history of Sun Peaks Resort. “There are even more changes anticipated for next year”, where they will be opening a brand new chairlift to go along with significant investments in a host of other improvements and new projects throughout the resort.

FOLLOW A SYSTEM FOR INCREASED SALES RESULTS Sandler Method reflects over 45 years of sales expertise

he ever popular Sandler Sales Boot Camp is scheduled for June 21 and 22 in Kelowna. Over the two days, John Glennon of Sandler Training will lead a two-day Sales Boot Camp. The camp is a two-day intensive introduction to the Sandler selling system. “Businesses often have systems for accounting, production, or shipping but overlook developing systems for sales. Yet sales are key to business success,” Glennon said. “This two-day Boot Camp is a great opportunity for someone to establish a sales methodology or, if they have a sales system, to sharpen the saw by enhancing their skills.” The Sales Boot Camp sold out the last time Glennon offered it in January. He said it is one of his training company’s most popular sessions, since it addresses a core requirement for business success. Signs that a business needs an enhanced sales system are usually showing up by June, the

half-way mark for the year. For example, businesses that are losing deals on price or completing multiple presentations without closing are especially in need of a sales technique tune-up. “In Sandler, we call unsuccessful sales pitches free consulting and there is a lot of that out there,” Glennon said. Given the current healthy economy, putting effort into polishing sales will reap rewards. Businesses should be primed to take advantage of the most robust markets the province has had in years. Glennon suggests business owners, managers, and sales people reserve their Boot Camp spaces as soon as possible, since this workshop sells out quickly. Details and registration information can be found on the website at glennon.sandler.com For those looking further into the su m mer, Glen non notes that “summer camp isn’t just for kids.” Sandler Training is planning a series of Professional Development Camps on communication skills, business development, and networking. For dates, times and details of the Summer Camp Series, keep an eye on the Sandler Training website: www.glennon.sandler. com

MAY 2018

BIG DATA – BIG TROUBLE OR BIG OPPORTUNITY?

THOMPSON OKANAGAN TOURISM ASSOCIATION GLENN MANDZIUK

OURISM - As we watch the world unfold around the Big Data and the use of technology to track our every move, the debate will continue to swirl with companies like Facebook, Twitter, Snapchat as well as businesses we don’t think of as collecting our information such as Uber or even SkipTheDishes. There is no question in today’s world that all that we do, and even don’t do, is being tracked, a n a ly z e d a nd u se d to m a rket to us in ways we had never imagined. We have long been romanced by our cell phones and iPads which through the magic of apps have helped to provide us with

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everything from our favourite songs, to maps, even recipes, all the while storing data that was painting a picture of us in the background. The resulting marketing intelligence and predictive indexing has enabled organizations to serve us up advertising and messaging tailored to our needs, wants and interests. The question becomes when this kind of intelligence is used

for “good” instead of “evil”, how much of an issue does this tracking really create. For myself, I would far prefer to be provided with a selection of information based on my personal preferences. Imagine the idea of watching television or listening to radio that only offered up commercials based on what your interest are. You might actually read, listen to or

watch the commercial and the advertiser could much more effectively spend their resources. Obviously, the line between market intelligence and market manipulation such as the discussion currently taking place around election tampering is something we should all be concerned about. However, in this time when we truly have a new Information

Age upon us, let’s not be too quick to condemn Big Data, but rather find appropriate ways to regulate and control its use to the mutual benefit of all. Glenn Mandziuk is President and Chief Executive Officer of the Thompson Okanagan Tourism Region. He can be reached at ceo@ totabc.com

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KAMLOOPS DEB MCLELLAND

he Kamloops Chamber of Commerce has been excitedly adding one member per day over the past few weeks! Our members are the reason we exist, and we a re happy to a nnounce the following new members for the month of April (at time of print): • Adroit Technologies • Signet Studio • C u t t i n g E d g e Crane & Rigging • Volunteer Kamloops • T R B u s i n e s s Solutions • CanShield Data

Center • Cowboy Gaming • Lightning Rubbish Removal • Dawson Group • Wingate Kamloops • Spryberry • Collins Bros & Sons Construction • NTRT • Conc ord K a mloops Restoration & Cleaning • Kellermeier Contracting Ltd • Kitzel Farms • Richmond Steel • N e w M e m b e r Highlight: • CanShield Data Center - A Solution for Data Hosting and Privacy in Canada O n e o f K a m l o o p s’ newest compa n ies, CanShield Data Center, aims to solve a growing problem with Canadian firms - namely the need to keep data in Canada. Strict data residency rules are being ignored, where the liability of data loss and privacy rests with each

MAY 2018

LAKE COUNTRY CHAMBER PREPARES FOR NEW BOARD OF DIRECTORS firm. The collection of personal information can include names, addresses, DOB, credit card information, all of which should be held on Canadian soil. CanShield Data Center aims to resolve this issue, by providing a hosted solution in a secure 10,000 sq ft facility in Kamloops, BC. For more information see www. canshield.ca. I f yo u a re c u r i o u s about being a part of our vibrant Chamber of Commerce, give us a call at 250.372.7722. Deb McClelland is Executive Director at the Kamloops Chamber of Commerce. She can be reached at deb@ kamloopschamber.ca.

LAKE COUNTRY KIMBERLEY KRISTIANSEN The Lake Country Chamber of Commerce will be holding their Annual General Meeting on May 16, 2018 at 5:30 p.m. at the Winfield Curli ng Club (lou nge) i n La ke Country, BC. All members are encouraged to attend the meeting, and to participate in the election to nominate the 18/19 Lake Country Board of Directors! For more information on the 2018 Lake Country Chamber of Commerce AGM, please visit our website at www.lakecountrychamber.com The 10th Annual Lake Country Customs and Classics Car Show will be held on August 19, 2018 at Swalwell Park, 10070

Bottom Wood Lake Road in Lake Country from 10 am – 4 pm. Get your business out “front and center!” Now is the time to book your vendor space in our popular Vendor Alley or join the many sponsors who support the show year after year! The Lake Country Chamber of Commerce is proud to be presenting this FREE community event that offers a day of fun for the whole family. Each year over 3,000 people stroll through the show to view over 250 cars on display from around the Okanagan and afar! This event boasts live music, beer garden, raffle prizes, vendor alley shopping and so much more! For information on the 2018 Lake Country Customs and Classics Car Show, please visit www.lakecountrycarshow.com Thank you to our wonderful hosts Ex Nihilo Winery and TELUS for hosting our April Business After Hour Event! We had another fantastic tu rn out from both members and non-members who enjoyed a spectacular evening of networking, while sipping exquisite wines and taking in breathtaking views. TELUS joined this event as

co-host of the evening, sharing information on the many benef its of a l ig n i ng you r business and/or residence with TELUS PureFibre. Join us on May 30, 2018 at Lakeside Hearing for a nother popular Business After Hours Event located at 3121 Hill Road in Lake Country (Winfield Professional Building just off Hwy 97). The Lake Country Chamber of Commerce 2018 Visitor Guide will be distributed throughout the Okanagan the second week of May. There’s a lot going on in Lake Country this summer so be sure to pick up your copy at your local Visitor Center! To view the digital copy of the 2018 Lake Country Visitor Guide, please visit the website at www.lakecountrychamber. com. The Lake Country Chamber of Commerce is happy to welcome our newest members Dr. Frank Healey Inc. and All Are Family Outreach. Kimberly Kristiansen is Executive Director at the Lake Country Chamber of Commerce. She can be reached at manager@ lakecountrychamber.com.

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ELOW NA - Residential sales for the region of Peachland to Revelstoke tallied 746, 19 p er c ent more t h a n M a rch , b ut 9 p er c ent down from this time last year, reports the Okanagan Mainline Real Estate Board (OMREB). “ D e s p i te t h e t y p i c a l spring upswing, this is t he second mont h i n a row where sales are fewer than last year’s tally, suggesting the market is conti nu i ng to norma lize,” comments OMREB President Marv Beer, caution i ng that more data points are needed to constitute an actual trend. “Ma rkets a re cycl ica l and what we hope for are smaller peaks and valleys, but it’s difficult to know if that’s what we will get, given the volume of tinkering occurring in the for m of Fe d era l mor tgage tightening rules and higher interest rates and now a proposed Provincial speculation tax,” he says. New listings were 1519 compared to March’s 1393

and last year’s 1378. “This is more new listings than we’ve seen for some time, likely resulting from two possible sou rces: more housing supply coming on-strea m as developers complete construct i o n a n d a f a c to r m a y a lso be fea rs related to the govern ment’s proposed specu lation ta x, wh ich, for some, cou ld add a substa ntia l a nd unexpected tax burden,” Beer comments. L a te s t B u y e r S u r v e y results show three types of buyers v y ing for the largest group: first timers; those upgrading; and those relocating/moving to a similar-type property, all at 19 per cent of total buyers respectively. T wo-pa rent fa m i l ie s with children topped the buyer list at 28 per cent, w it h ch i ld less couples close on the heels at 27 per cent. Buyers from within the OMREB board region rem a i ned t he m ajor ity at 55 per cent, followed by those from the Lower Mainland/Vancouver Island at 19 per cent and

other areas of BC at 11 per cent. Foreign buyers were 3 per cent. A pr i l’s avera ge pr ic e w a s $5 17,1 4 9 c o n s i s tent with March, but up 8 per cent from this time last year. Days on market averaged 65, fewer than both March’s 78 and last year’s 75. A shifting market, complicated by so many external influences, can make for tricky conditions. Buyers and sellers alike can benefit from engaging a local real estate professional who has the knowledge and skill to analyze and accurately interpret ma rket cond itions a nd resulting implications. OMREB serves three diverse markets within the region: the Central Okanagan Zone (Peachland to Lake Country), the North Zone (Predator Ridge to Enderby) and the Shuswap- R evel stoke Z one (Sa l mon A rm to Revelstoke). For detailed statistics specific to each of the three regions served by OM R EB, visit w w w. omreb.com.

SALMON ARM

MAY 2018

NEW HOME FOR DOWNTOWN SALMON ARM

SALMON ARM CORRYN GRAYSTON Downtown Salmon Arm, our downtown business improvement association is on the move to their new location of 250 Shuswap Street NE and are settling in nicely as this article is being written. The new location is street-side and offers more space and ease in which to facilitate all the wonderful events they organize in the downtown core. Go to www.salmonarmdowntown. com for event details and retailer listings. ••• Also celebrating a new location is Shuswap Farm and Craft Market – one of our most established farm markets in Salmon Arm. The numerous vendors at this popular market offer farm fresh

products, home baking, fresh cut flowers, bedding plants, woodworking, pottery, and so much more. You can check out all the fabulous offerings on Tuesdays and Fridays of each week between 8:00 am - 12:30 pm. Their new location is Salmon Arm Fair Grounds on Memory Lane (481 – 5 Ave SW). ••• Smudge Whole Food Noshery is Salmon Arm’s most recent restaurant in downtown Salmon Arm. Owner Shauna Lewis, who also owns GrAttitude Hot Yoga, opened her restaurant in midApril and is getting enthusiastic reviews from everyone who has enjoyed the delicious and incredibly healthy meals being created at this wonderful location. Open Monday – Friday from 9:00am – 3:00pm and Saturdays from 11:00am – 2:00pm, this is a place you need to make a point of having a meal at! You can find Shauna and her team at 140 Hudson Avenue NE. ••• Sh u s wa p To u r i sm i s v e r y pleased to announce the newest team member to the organization – Terri Hadwin. Terri joined

Shuswap Tourism in April and will be the new Marketing Coordinator for regional tourism. Teri was previously the Executive Director for Explore Gold Country and she brings a wealth of knowledge, experience and enthusiasm to her new role with Shuswap Tourism. On behalf of all the Chambers and Visitor Centres in the Shuswap region we look forward to working with Terri on many new projects. ••• A warm welcome to Derick Miller and family who recently relocated to Salmon Arm to take

over the operations for Fix Auto Salmon Arm. Fix Auto Salmon Arm is an expert in car body repair and collision repair for all types of vehicles. Their body shop guarantees your car’s body repair for life. Being part of Fix Auto’s international network of body shops has further established their reputation as a respected service provider by many insurers. They have built a solid reputation by consistently keeping pace within an ever-changing industry. With a focus on quality you are guaranteed to have peace of mind during a stressful

situation. Committed to maintaining their family atmosphere, Derick and his team are proud of their simplified claims process with both client and insurer. You can find Fix Auto Salmon Arm at 391 – 5 Street SW (250) 832-4097 or www.fixauto.com/ salmon-arm Corryn Grayston is the General Manager at the Salmon Arm Chamber of Commerce. She can be reached at (250) 832-6247 or admin@sachamber.bc.ca.

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n a recent training session with one of my clients, I was working with their entire team on what the various roles and tasks each of them are responsible for as part of their various job descriptions. Each of them came up with dozens of tasks from answering the phone, taking orders, building relationships, marketing their services, resolving problems, to doing the paperwork, etc. These are certainly critical aspects of any customer care position. If we boil the job down to its bare essentials, one definition of the job I’ve always preferred is to be a ‘Professional Communicator’. Customer care providers spend almost their entire day having conversations with external and internal customers. They’re communicators, pure and simple. They need to get information and they need to disperse information. They need to ensure they

understand, and are understood. Effective communication involves a complex mix of active listening, understanding needs, connecting those needs to the company’s products and services, and relaying information in a way that the customer can understand and appreciate. Communication is a way to convey emotion – empathy and appreciation. Here are 5 simple telephone communication tips for customer care professionals that may seem like common sense but are not always common practice: • Pay attention; speak slowly and clearly; identify yourself. • Take responsibility for the customer’s ‘OK-ness.’ • Keep it simple; be mindful of your tonality. • Keep the customer ‘in the loop.’ • O f f e r a n e x t s t e p o r solution. Despite not having the title of ‘sales professional’, all customer facing employees must have a sales antenna to recognize opportunities for increasing revenue. Communication is a critical selling tool regardless of an employee’s job title. Lucy Glennon specializes in customer service training and recruitment and hiring. She can be reached at 866.645.2047 or lucyg@ hireguru.com or at the HireGuru.

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MAY 2018

FINANCE Options available for small businesses facing new tax hikes

Accounting firms weigh in on possible solutions to MSP and CPP increases implement the employee payroll tax - but residents’ MSP preBUSINESS EXAMINER miums won’t be eliminated until hen the NDP govern- January 1, 2020. This means that ment announced its the province will collect MSP onerous Medical Ser- premiums from both employvices Plan tax in the provincial ers and individuals next year budget, it caught many busi- - a move that will dramatically nesses by surprise. impact small business owners, W h i l e t h e N D P f o l l o w e d particularly considering the t h rou g h on for mer P rem ier federal government intends to Christy Clark’s plan to eliminate hike CPP premiums during the MSP payments, Finance Min- same timeframe. ister Carole James unveiled her It’s double tax-hit for companplan to make business pay for ies in the first year. Employers the loss in revenue. Companies who currently cover the cost of with payrolls over $500,000 are MSP premiums for employees expected to pay a 1 per cent tax will continue to pay that, plus on payroll, with the rate rising to the new tax. What is a company to do? Pass 1.95 per cent annually for companies over $1,5 million. In real the unexpected overhead indollars, that means businesses crease on to customers through at the lowest threshold would h i g h e r rate s fo r go o d s a n d pay $5,000 per year, while a services? What if the market company with a $3 million in won’t bear it? Should owners wages would face a $60,000 just shrug their shoulders, cut a cheque to the government and increase. On January 1, 2019, BC will chalk it up to an increased cost of doing business in BC? T h e re m a y be options to c on sid er, a nd t here i s the fact that t h e go ve r nment has yet to i ntroduce a n i ronclad st r uctu re to (n) the attainment of the tax, so wealth, fame, etc. alterations could be made. Some companies may decide to cover the i ncrease by reducing current benefits IO RAT H HIG & NAL TIO VEN CON INVESTORS REQUIRED to employees. S AGE RTG MO RESIDENTIAL 6 to 12% rates of return, fully and 2nd mortgages Before doing • purchase, renew, refinance • 1st secured by 1st mortgage, monthly posted bank rates that, however, • DISCOUNTS greater than 1% off income. You give your money to so al lending criteria, • lenders pay us if you meet norm to shop 40 different your lawyer in trust, they handle Tara Benn catio appli 1 • you to there is no cost the transaction on your behalf. you ham of Grant lenders for the Best Mortgage for Thornton LLP GES in Duncan UNCONVENTIONAL MORTGA l renta for cing • finan • have poor credit • self-employed states: “You e hom nd property • mortgage for seco need to weigh • non income verification programs the savings of the business COMMERCIAL LENDING Canadian • access to • purchase, renew, or refinance owner against Companies Pension Funds and Life Insurance national the impact on Inter with ips ionsh relat d lishe • we have estab Ventures staff morale. Lenders for LARGE Commercial If businesses e n d u p c u tAPPLY ONLINE! ting down www.kal-mor.com on employee KAL-MOR MORTGAGES & INVESTMENTS LTD. KAL-MOR MORTGAGES & INVESTMENTS LTD. benefits, that Peter Broker/Owner AMP AMP PeterPogue Pogue Broker/Owner Ph250-549-3250 250-549-3250Cell Cell 250-549-8109 E: peter@kal-mor.com wou ld me a n Ph 250-549-8109 E: peter@kal-mor.com #100Floor, - 4007 27th Street, Vernon 2nd 4007 - 27th Street, Vernon this tax is Access our entrance and complimentary parking from 40th Avenue, second entrance on the left. lender/broker fees may apply to unconventional borrowers indirectly

BY MARK MACDONALD

What Can We Do For You?

Anne Postlewaite

Carla Boehm

having a negative impact on the people the government is trying to help.” Carla Boehm, a pa r t ner i n Johnston, Johnston & Associates in Nanaimo, concurs. “While a company could consider reducing benefits paid or future wage increases to employees to recover some of these costs, there is always the risk that both staff morale and public opinion could be impacted negatively as a result.” One way an employer can avoid the new payroll tax is by making employees shareholders. “In this case, while all noncash benefits would be subject to the new tax, the employer still has the option of using dividends,” Benham notes. “There may be a few options for deferral, e.g. payment through the use of stock options, but that would still result in the tax down the road once the employee is able to cash out. “One way employers cou ld consider lowering their costs is by reviewing their benefits packages to make them as tax efficient as possible for both parties. For example, the employer may provide certain benefits that are tax deductible to the company but not a taxable benefit to the employee and, therefore, not subject to payroll tax. For smaller companies sitting just above the $500,000 payroll tax threshold, it may make sense for a small business owner to pay themselves dividends and opt out of Canada Pension to avoid the new tax. “Because CPP can be a significant portion of a small business owners’ retirement income, I would encourage them to first review their salary/dividend mix and consider reducing their

wages and topping up the difference with dividends,” says Benham. Boehm notes there is no quick and easy general answer. “Eliminating wages and moving to dividends as the only form of compensation would help reduce the payroll tax, however, there are other factors to consider. Dividend income does not create RRSP contribution room; dividends are not ‘earned’ income, so it can affect the ability to deduct some items such as child care expenses on their personal tax returns, and dividends are not considered CPP pensionable earnings, which would reduce CPP pension income earned in retirement. ”Before making any changes to their remuneration structure they should speak to their accountant to ensure that works with their long term plans.” In regards to CPP, Benham s t ate s “ To d eter m i ne t hei r wage amount, I would review the actual outlay, if any, for the employer payroll tax, and then consider how much CPP they wish to contribute to maximize their CPP on retirement. Additionally, if contributing to an RRSP is important to the business owner, they should also evaluate how much room they should create. “By reducing wages and paying out more dividends, however, the company will have a higher tax bill as dividends are not deductible. Therefore, the cash flow of both the business owner and the company need to be considered.” Discussions of this nature between business owners and their accountants are strongly recommended before considering any option.

MAY 2018

GEM QUALITY HOMES SHINE AT TOMMIE AWARDS Armstrong Home Builder Wins Silver For Timber Frame Project

R M S T R O N G - A r mst ron g’s GEM Qua lity Homes are rocking the construction community. Owners Graham and Amanda Watson took home their first Tommie Award this February, for a stunning timber frame home. Graham has been working in the construction industry since 2000, when he started a carpentry internship. He got his trades ticket in 2007, and works as a timber framer for a number of years. About seven years ago, Graham and his wife, Amanda, decided to step out and start their own company. “Ever since I started, I knew I wanted to have my own company,” says Graham. The move to jump into the construction world brought some initial challenges for the Watsons. “It was probably the worst time to start a company,” says A ma nda. “We had just gone through a recession, and things were tight, but we figured that if we could make it then, we would be able to handle anything.”

For tu n ately, GE M Q u a l ity Homes was hired on a major project in Chase, where they built a number for structures on a ranch, including hay barns, horse shelters, and a large farm house. For the past seven years, GEM has come to specialize in many forms of timber frame construction, as well as Insulated Concrete Form (ICF) construction. “ICF is kind of like lego, where you piece it together,” he says. “Sometimes we’ll just do the foundation, and sometimes we do the entire structure.” GEM does a lot of work in the agricultural world, including equestrian structures, hay shelters, and even chicken barns. This year, they were recognized as a Silver Finalist for a 2018 Tommie Award for Excellence in Single Family Detached Homes valued at $1.5M-$2M. Gra ha m had a close f riend from Canadian Timberframes who had specifically recommended GEM Quality Homes for the job on 9947 Mara West Road. “The fact that I could build this project alongside such a close friend made the project special for us,” he says. The timber frame was constructed in Sicamous for a client who wanted to build a home that would accommodate his dream garage. “The garage was amazing,”

A large natural fireplace in the main living area

GEM Quality Homes owners Amanda and Graham Watson

The main living space at the award winning 9947 Mara West Rd.

The master ensuite bathroom has a curved glass shower, floating vanities with underlighting, and custom concrete countertops

says Graham. It’s the only garage where I felt I had to take my shoes off when I went in.” GEM were the general cont ra c to rs fo r t h e b u i ld , a n d worked closely with Canadian Timberframes to complete the project. “The bathrooms were especially amazing,” says Amanda. “All four of the house’s bathrooms were impressive, especially the master bath room. It has a custom shower with custom curved glass, a floating bench, floating cabinetry, and everything lights up when you walk in.” The finished project resulted not only in recognition at the Tommie Awards, but in a happy client. “We’ve been very fortunate with our clients and employees,” says Amanda. “We’ve had a lot of happy clients who enjoy the process, and a majority of our clients end up becoming friends.” Fo r G E M Q u a l i t y H o m e s , the happy client is key to success. They see a lot of value in word of mouth and a positive

reputation. For the Watsons, positive personal interactions between the construction crew and the client are key in offering the best possible experience. “I think both us and our employees are easy to get along with,” says Graham. “I think negative advertisement goes

a lot further than good advertisement, so we try to ensure that our customers are always satisfied and happy.” The Watsons have several good friends who have played key roles in their success. “There have been some influential people who’ve helped me along the way,” says Graham. “Brad Marsh from Re/Max Vernon is my best friend, and he’s helped us a lot with the business side of things.” He also received a lot of help f ro m R ick K lei n o f Q u a l ity First Homes a nd Doug Clark (Graham’s old boss), who have helped with some of the day to day construction questions. “We’re just average people w ith a young fam ily, but we have been extremely fortunate,” says Amanda. “We had to work really hard, but we’re fortunate to have met the people we’ve met, and to have the employees we have.” www.gemqualityhomes.ca

Proud to support Gem Quality Homes

Enderby: 701 Bass Ave. 250-838-6474 Vernon: 4211 25 Ave. 250-545-2333

KELOWNA

MAY 2018

THE WORD OF THE MONTH IS COALITION

KELOWNA DAN ROGERS

n the first week of launching the “Scrap the Specul at ion Ta x” Coa l it ion 17 different signees jumped on board including the Kelowna Chamber of Commerce. T he initiative also generated hundreds of letters from business people, residents, and out of province property owners to the Premier and Finance Minister. Just ten days later, those

numbers had grown: 19 in the coa l ition, 1,400 suppor ters had sent 7,729 letters to their respective MLAs, the Premier and various Ministers. There has been strong support from the Okanagan and midisland regions of the province but support is also coming from areas not targeted for the tax as many realize the negative impact the tax will have on the entire province, particularly in those areas that are dependent on investment or tourists from Alberta and elsewhere in Canada. One of our members captures the essence of what we’ve been hearing for weeks. “The Speculation Tax has had an immediate effect on the real estate market in the Central Okanagan. We had clients from other parts of Canada who have walked away from accepted offers on properties,” stated Francis Braam, Broker/Owner of Royal LePage Kelowna who added, “We have had numerous clients tell us

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they are no longer interested in buying in BC. Not only are our customers telling us they are not going to purchase here, the unfriendly tax treatment that BC has introduced to fellow Canadians makes them reluctant to holiday in our community as well.” T he coa l it ion f ig ht i ng t he speculation tax has also made it clear that everyone understands the need to address housing affordability in BC and to their credit, many members of the coalition have proposed alternatives that, instead of being punitive would instead incentivize industry and the private sector to play a much greater role in creating more affordable housing. The answer is for the government to bring all parties to the table to explore options that would help create more affordable housing without harming the economy, particularly in those regions of the province that depend on investment from Albertans to help drive the local economy. More info is available at www.scrapthespeculationtax.ca In the meantime, the Kelowna Chamber and others continue to ask the government to explain what metric they are using in determining what cities are targeted for this area-specific tax. Is it rental vacancy rates? Surely there is some rationale the government is using to determine why certain cities have been targeted for this tax while others, some right next door, are not. On the subject of coalitions, a nother pop-up last week is being led by the BC Chamber,

called “Confidence in Canada”. Started with 30 business associations, by the end of its first week last week it boasted 85 signatories, with more joining every day. Again, the Kelowna Chamber signed on early. Confidence in Canada was formed to stand shoulder to shoulder to ensure the federally approved Kinder Morgan Expansion Project (KMEP) goes forward. After an emergency meeting April 14 in Ottawa, the Government of Canada announced it will assert federal jurisdiction through pending legislation and work with Kinder Morgan on the financial framework for a potential taxpayer-funded investment in the Trans Mountain Expansion Project to mitigate the risk created by the BC Government’s continued opposition to the project. “While we commend the Prime Minister for his commitment to assert leadership and convene this meeting, which was called for by business and community associations across the country, the situation has worsened,” said Val Litwin, President and CEO, BC Chamber of Commerce. Meanwhile Greg D’Avignon, President and CEO, Business Council of British Columbia, said “This is no longer about a pipeline, it’s about stability, our faith in democracy, the rule of law and confidence in our country.” Is Canada one country or thirteen? Turning to other advocacy efforts, our Chamber submitted final revisions to six policies that will be tabled at the BC Chamber AGM in Kamloops this May. And yes, we did write a policy on

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scrapping the speculation tax. We have also drafted a revised resolution that is aimed at encouraging the federal government to take a leadership role in working with the provinces to remove interprovincial trade barriers that are limiting our economic potential. The need for this policy direction was reinforced following the recent Supreme Court decision of R v Comeau. “We appreciate the importance of the case and understand the decision but see it as a missed opportunity to take a historic step toward freer interprovincial trade,” said Carmen Sparg, Kelowna Chamber President. “We look forward to further discussion of the issue at the BC Chamber AGM.” Two bits of good news: the World Mixed Curling Championship is debuting in Canada – right here in Kelowna. This fourth edition of the Championship is being hosted by the Kelowna Curling Club October 13-October 20, 2018. Twelve sheets of ice give Kelowna’s club ranking as one of the biggest in Canada. Jock Tyre, GM of the local club says the club “is truly excited to be hosting the World Mixed. This unique event allows an unlimited number of countries to enter straight into a world championship.” We will be ambassadors to the world. Can’t wait. A nd in other sport tourism news, the Chamber’s Immediate Past President Tom Dyas, has just signed on to lead the bid team in going after the 102 nd Memoria l Cup i n 2020. T he Kelowna Rockets are leading the charge in partnership with the City of Kelowna, Tourism Kelowna and Prospera Place. Rockets President/GM Bruce Hamilton noted at the media conference launching the bid, “It has been a long time (16 years) since the Memorial Cup was in Kelowna and we’re thrilled to have Tom as our Bid Chair.” The Chamber knows Tom, and the Rockets organization and the City of Kelowna will do a fabulous job in putting together a first class bid. Finally, as always, I welcome t he newest memb ers to t he Chamber since my last column. They are: Comfort Keepers; McCurdy Mechanical; Nyrose & Associates; Copperhead Ranch and Land Company; Building Books Solutions; OutGROW OutPLAY; Brandes Leadership Consulting; West Key Graphics; Isa Habash-Freedom 55 Financial; CIBC-Harvey Avenue; NOW Bookkeeping Services; MotherLove Kombucha. Welcome all. Dan Rogers is Executive Director at the Kelowna Chamber of Commerce.

MAY 2018

Award Winning Non-browning Apples Good to the Core BY ROBERT MACDONALD

itch the lemon juice and enjoy apples au natural. Cut apple slices no longer need to be immersed in citrus to stay pretty. Thanks to Okanagan Specialty Fruits (OSF), there is a new type of apple which doesn’t oxidize when exposed to the air. Their unique Arctic apples have flesh that stays crisp and white even when the fruit is sliced or bitten or bruised. Arctic Golden apples were released to the market in the fall of 2017. Coming soon are two additional varieties, Arctic Fuji and Arctic Granny. All share the ability to stay crisp and white when exposed to air. Last month the Sum merland company which developed the apples was honoured with the Industry Role Model award by the American Fruits & Veggies – More Matters program. This international award recognizes how Arctic apples improve the visual appeal of apples, encouraging consumers to eat more of the fruit. Apples which don’t turn brown are more likely to be eaten and less likely to be dropped into the compost bin. They can also be marketed as healthy convenience foods similar to baby carrots, since Arctic apples can be sliced and sold in bitesized portions. Last month the company released preservative-free ApBitz, which are bagged slices of non-browning Arctic apples, which are healthier than chips or candy and just as munch able. They can be ordered via Amazon.com. “The two main goals behind Arctic apples are to reduce unnecessary food waste and increase apple consumption,” says Neal Carter, President of OSF. He is especially gratified by the award since the Fruits & Veggies – More Matters program shares the same goals as Okanagan Specialty Fruits: to encourage more people to make healthier food choices. He and his wife Louisa established the company 22 years ago. The company is a leader in bio-tech, developing tree fruits that offer unique characteristics. Arctic apples are their flagship product but the company is also researching other beneficial adaptations to tree fruits such as fire blight resistance in apples and pears, scab resistance in apples, and plum pox virus resistance in peaches. Resistant fruits can reduce reliance on pesticides, creating a healthier product and less waste for growers. As a commonly consumed fruit with a single flaw, apples were a prime candidate for genetic modification. The single flaw was the fruit’s enzymatic browning, which is superficial and does not denote

Forever fresh, Arctic apples will be available in three varieties: Golden, Fuji, and Granny. Shown is a Granny Arctic apple, sliced and non-browning. PHOTO COURTESY OF OKANAGAN SPECIALTY FRUITS INC.

Healthy and preservative-free, ApBitz snacks were released in April 2018 to consumers seeking low-calorie snacks. Just like baby carrots, the ApBitz reduce waste by utilizing Arctic apples which are too small for the produce aisle.

Company co-founder Neal Carter picks an Arctic apple from the company’s orchard in Washington State. Tree growth is exactly the same as with conventional apples. PHOTO COURTESY OF OKANAGAN SPECIALTY FRUITS INC.

PHOTO COURTESY OF OKANAGAN SPECIALTY FRUITS INC.

spoilage. Apples brown quickly because the cut or bruised flesh releases an enzyme called polyphenol oxidase, which stains the fruit brown and reduces the fruit’s vitamin C and antioxidant content. However, to consumers, the browning resembles rot, to which most people have a natural aversion. Thus, still edible apples are discarded. An estimated 40 per cent of apples do not even make it to market, which is a huge waste of a healthy nutrient-rich food. To solve the problem, Okanagan Specialty Fruits inserted apple genes to activate the RNAi pathway, which “silences” the production the polyphenol oxidase (PPO). Without the enzyme that kickstarts the browning, the apples do not have enzymatic browning. (Arctic apples will still brown from rot but that is a different process that takes much longer to occur.) To achieve non-browning apples, the company is using the apple’s own genes. Nothing foreign is introduced so the fruit and the trees perform exactly the same as conventional apple trees. Extensive testing proves the modification does not affect the health benefits or taste of the fruit. Before being released to the public, the apples underwent more than a decade of research and testing including gaining approvals from the US Department of Agriculture, the US Food and Drug Administration, the Canadian Food Inspection Agency, and Health Canada. In its review, Health Canada reported the apples to be “as safe and nutritious as traditional apple varieties.” The company is also aware of concerns around genetically modified food so has developed an information-rich website at www.articapples.com to clearly explain the process used and the benefits for both apple growers and consumers. At present, the company’s orchard of Arctic apple trees is still young, so the product availability will be limited for the first few years. The company is also working on applications to distribute the apples world-wide. But soon consumers across Canada and the US will be able to enjoy apples that stay white and crisp from skin to core.

Side by side, the difference between Arctic apples and conventional apples is seen in this four-hour browning test. The conventional apples have browned but the Arctic apples are still white PHOTO COURTESY OF OKANAGAN SPECIALTY FRUITS INC.

MAY 2018

26-YEAR-OLD BUSINESSMAN MAKES EVERGREEN GROW Building Maintenance Company Sees Nation-Wide Possibilities

ELOW NA - UBCO grad Ranjit Takhar has a green thumb when it comes to growing businesses. Evergreen Building Maintenance is rooted in Kelowna, but has recently grown into a company that services communities all across BC. Fo r t h e p a s t s e v e n y e a rs , Evergreen has been managed full time by 26-year-old Ranjit, who is largely responsible for the company’s recent province-wide expansion. Evergreen is a maintenance company that offers a wide variety of services. This includes: office cleaning, floor stripping and waxing, entrance mat supply and maintenance, sanitary product supply, landscaping, snow removal, public washroom cleaning, garbage and recycling removal, and post construction cleanup. The company was founded just over 30 years ago in Calgary by Ranjit’s father, Gurmit Takhar. “He started as a door to door steam extraction carpet cleaning salesman, and slowly moved into the commercial market as the business grew,” says Ranjit. “He eventually realized that clients and business owners were asking for additional services, including various types of maintenance, landscaping, floor cleaning, and washroom stocking.” Gurmit kept expanding his services until he was running a full-scale building maintenance company, operating in both the Calgary and Washington areas. After a few years, Gurmit saw Kelowna as an ideal location for starting a family, and uprooted his established business in Calgary to break into the Okanagan market. “He had a crew of about 10 in Calgary and five in Washington

Wishing Evergreen Building Maintenance Continued Success

Solve Insurance Services Inc, The Co-operators #120-1640 Leckie Rd. Kelowna BC Tel: (250)861-3777

The New City Park Washroom is one of many public spaces maintained by Evergreen State, but when he moved to Kelowna, he had to start at zero,” says Ranjit. Now, a few decades later, Gurmit is semi-retired, and Ranjit is running the company, which maintains over 7,500,000 square feet of com mercia l bu i ld i ng space across BC. Ranjit has been involved in the family business from as early as grade three. “I would go to work with my parents, doing odd jobs like vacuuming, sweeping, or washing floors,” he says. “However, I’ve been professionally involved for about 10 years.” When his father became ill, 16-year-old Ranjit found himself skipping high school classes to attend meetings and work with complex business proposals. W hile attending UBCO, he continued to work three-quarters time for the family business. Upon graduating, Ranjit dove in to the family business, regularly putting in 80+ hour weeks to ensure the company’s success. At the helm of his father’s company, Ranjit has made many significant changes. “First, I wanted to make sure our brand was forward-focussed and green, so we changed the logos and branding, and updated our website,” he says. He also ensured that he was adequately trained in all levels of the maintenance business by attending a six-month school for building service workers. “I wanted to be hands-on in order to know what I was doing, and I learned all the necessary health and safety procedures as well,” says Ranjit. His accomplishments have not gone unnoticed. In 2016, Ranjit was named one of Kelowna’s Top Forty Under 40. Most notably, Ranjit brought fresh vision to Evergreen. He developed a new service formula

Evergreen Building Maintenance Owner/Operator Ranjit Takhar is the face of this fast-growing Kelowna business that would be easier to teach and repeat, and implemented a more professional, forward-focussed vision. “I lea r ned ea rly on t h at i f you’re always on the front lines, you’re always going to remain a small business,” he says. “I decided to lift myself up from the day-to-day, and hired a new manager, Michael Amouei, and business sales executive, Louis Stephen.” Ranjit holds these core team members in high regard. “I try to hire people who are better than me,” he says. “Both of them bring a lot of relevant ex perience to the table and, and they have a lot of skills that have been key in the company’s success.” The company now has regional supervisors in Abbotsford, Vancouver, Kamloops, Kootenays,

P r i nce G eorge a nd Victor i a Island. Evergreen’s future is looking bright, thanks to Ranjit’s goal of constantly improving and expanding his business. “Initially, I wanted to expand, expand, expand,” he says. “I had to learn through experience that I need to pace myself. Now I’m working on developing and sustaining more infrastructure in the company. I’ve found that quality is more important than expansion, and we will only be successful if customers are coming back to us.” Ranjit has decided on a threeyear plan that involves hiring new staff developing company infrastructure, and working toward offering nation-wide services. The company already services provincial brands such as BC

Hydro, BC Liquor Distribution, Canadian Tire, Shoppers Drug Mart, and offers their product to businesses ranging from small tire shops to prominent shopping centres. While his father focused on building a strong reputation in Kelowna, Ranjit’s fresh vision has seen the company grow to operate province-wide. Now, over 30 years after its beginning, Evergreen Building Maintenance employs over 230 staff. Even though Ranjit has demonstrated exceptional business acumen, he still believes he has a lot to learn. “Con s ta nt ly le a r n i n g a nd e x p a n d i n g yo u r o u t lo o k i s key for success in business,” he says. “I do this by reading books and investing my time in self-improvement.” www.evergreenmaintenance.ca

OFF THE COVER

MAY 2018

Kelowna’s Caramoomel Begins New Partnership With Tree of Life Canada CARAMOOMEL NATURAL CONTINUED FROM PAGE 1

they built on their old farm on Morrison Road. Antonia and Alex owned and operated a Kelowna farm, and decided to begin selling value-added products - specifically, apple butters and caramels. Immigrants from Argentina, the Dudkas enjoyed a milk-based, caramel-like spread called Dulce de Leche, but couldn’t find the product in Canada. Antonia started making her own, and it became one of the main products in their new business venture. The Dudkas initially intended to market the product to children, so came up with the name “Caramoomel” as a kid-friendly name for Dulce de Leche. After developing relationships with several Okanagan wineries, the family realized they would find success in the specialty foods market. Though they changed the direction and emphasis of the company, they kept the name. Caramoomel operated alongside the Dudka family farm until 2015, when the property was sold. Though they no longer own the property, the Catalina and her parents still run their business out of a commercial kitchen on their old farm. “The Veggie Caviar is one of my favorite products,” says Catalina. “I get to keep the left-overs when we make batches, and I’ll eat it with a spoon. I also enjoy it on tortilla chips, on chicken salad, or as something to spice up mayo.” Veggie Caviar is one of Catalina’s grandmother’s recipes. It’s based on a Slavic recipe from before the her ancestors moved to Argentina. The Slavic nations from which Antonia’s family came were famous for their caviar, but lower-income families weren’t able to afford the product. Different families would create their own versions of something that came to be called “poor man’s caviar,” and Catalina’s

The Dudka family works together to produce every Caramoomel product grandmother had her own recipe. When Antonia began making the product for Caramoomel, they decided to market it as “Veggie Caviar,” a more marketable name. “There’s zero added fat, and it’s extremely delicious,” says Catalina. While Antonia is the brains behind many of the company recipes, Catalina sometimes contributes to the company’s product line. “The Garlic & Eggplant spread was my brain child,” she said. “I came up with the general concept, and my mother made the recipe. You can give her the flavours you want, and she’ll turn it into a recipe that perfectly balances the ingredients.” Up until the past year, Cara moomel has d istributed throughout BC through Intertrade Gourmet and Canadian Artisan Foods. Last year, Catalina was approached by Tree of Life, a Canada-wide food distributor. “They emailed us to tell us they were interested, then we got in touch with the person who is now

our brand manager,” she says. “We sent samples to them, and their product committee signed with us and placed a $50,000 order.” This is what brought Catalina to the four-day conference in Vancouver. She spent her time meeting with dozens of prospective clients, convincing them to carry Caramoomel products. “Tree of Life has been very helpful so far, especially with lead time. They are making sure that we are able to handle any orders they place, and we are always up front about our capabilities,” she says. With this new relationship, Caramoomel hopes to work toward spreading their product east. “When it comes to the future, our goal is to get into as many clients doors as possible. We already have a great line of products, so we don’t need to come up with anything new for a while,” says Catalina. As the company grows, it may need to hire more full-time employees, but for now, the Dudka family is happy to work together. “I think we make a very good

Catalina and Antonia Dudka canning a new batch team. We don’t always agree, but we generally get along,” she says. “We don’t only work together, but

live together, and we’ve made it quite a while.” www.caramoomel.ca

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MAY 2018

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KELOWNA BlueStar Coachlines, has moved by the Kelowna Airport at 1482 Velocity Street to make room for their growing business. The brand new facility will accommodate their fleet of 25 full size, Prevost coaches, a 27 seat Turtle-top with full washroom and an 11 seat Mercedes Sprinter. Owners and founders are Jason Neale and Mark Krehel. Silver Star Mountain Resort celebrates their 60th year in operation this year. Vantage West Realty, founded by A. J. Jazzi, posted annual sales figures of $250 million this year and marked their 10th anniversary in business with a $25,275 donation to the Karis Support Society. The money was raised through client donations and a live auction. Karis Support provides counselling and safe housing for women struggling with mental health difficulties and addictions. The Kelowna Chamber of Commerce welcomed a number of new members in March, including: Coldwell Banker Horizon Realty, Nyrose & Associates, Strong Voice Media Ltd., Okanagan Smiles, Odonit Branding, McCurdy

Mechanical, Mamas for Mamas, Should I Stay or Should I Go West Productions 5 Inc., K2 Auto Loans Inc., Intact Insurance, i2a Coaching & Consulting, Experience Wine Tours Inc., Xcel Advisory Group, Dutch Media, Copperhead Ranch & Land Company, Duford & Company CPA, Dennison Contracting, Comfort Keepers, Building Books Solutions, Belfor Property Restoration, and Ascentus Consulting. Intact Insurance has donated $20,000 to the Better Together campaign, which goes towa rd bu i ld i ng a nd op en i ng JoeAnna’s House, a home for families of out-of-town hospital patients at the Kelowna General Hospital. Olympia Greek Taverna celebrates 50 years in business this year. The Kelowna Chamber of Commerce successfully held their Presidents Dinner and Silent Auction on April 12th. The event served as a welcoming for the incoming Chamber president and board and an appreciation of the past year’s president and board, and raised $1,700 for the Humboldt Broncos team. CTQ Consultants, an engineering firm founded by Gord Savage and Matt Cameron, celebrates its 15th anniversary in the community this year. The firm also provides planning and urban design, and this year two new partners were added: Andrew Zelke and Steve Tobler.

of Champions” the following morning for winners of all 17 categories. T he Kelow na event w i l l be similar to the Vancouver Island Business Excellence Awards, which completed its 18th annual event in January. “T he va riety of compa n ies that have submitted nominations is aston ish i ng,” MacDonald adds. “There are some phenomena l busi nesses a nd entrepreneurs throughout the region, and it’s going to be exciting who comes out on top on June 14.” A team of independent judges located throughout the Thompson Okanagan region will adjudicate nominations. There will be 17 Categories in the inaugural Grant Thornton BE Awards: • Automotive (car and truck dealerships & fleet sales) • Construction/ Development/Real Estate • Entrepreneur • Food & Food Production (agriculture and food products) • Green • Health Care • Hospitality • Industrial Manufacturer • Manufactured Wood Products

• Professional (legal, accounting, insurance, coaching) • Retail • Technology • Tourism • Trades (automotive repair, plumbing, electrical, roofing, etc.) • Wine Industry • Small Business (under 20 employees & under $1 million in sales) • Business of the Year (over 50 employees & over $1 million in sales). Tickets for the event are $125 plus GST, and are available through www.businessexaminer.ca/events. For more information on the event contact MacDonald at 1-866-758-2684 ext. 120 or email: mark@businessexaminer.ca

KELOWNA

DunnEnzies Pizza Co., a busi ness owned by Karyn MacKenzie and Deb Dunnigan, has added to their location at 1559 Ellis Street by acquiring the space nearby in the former Milk Crate location. The venue now offers a full service bar and restaurant, new washrooms, a community table, and a family friendly SEE MOVERS AND SHAKERS | PAGE 16

CONFERENCE SPACE l GUESTROOMS l RESTAURANT

A. J. Jazzi of Vantage West, Philippa Douglas of the Karis Support Society, and Nick Hazzi of Vantage West

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Quil Sneena Bono for advocating for the Aboriginal community – all three will receive Honourary Fellows of Okanagan College status next month.

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May 1st marked the 25th anniversary celebration for Towne Centre Post Office, owned and operated by Terry Rychjohn. The T post office and gift shop, located at 571 Bernard Avenue, features Canadian R and T locally made products, as well as First Nations’Rart work. John Chandler, previously a family lawyer and litigator with Rush Ihas Hardwick LLP, is now a member of the Kwasnicki Law firm, located at 206-437 Glenmore Road.

Peter Rotheisler, M.Sc., P.Ag., formerly W the Manager Environmental Servil d p pof m an velo al t spi ces with thedeRegional District of Central ho W T Okanagan, has joined SNC Lavalin as R e g qui oloerr new po Territory Manager, for the BC mm ley ld their se d n 44 Co ang nfiet praeserat dBoan07 x 1x 2” 7 .8” L ow di tisInterior. s t 9 r im us ar oin

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W The team at Refresh Financial welcomes David Knapp as their new Director of StrategicintPartnerships and Development. s o er 4 p Knapp nn 14was previously with CIBC before Ba 07 x x 2” 7 .8” 9 accepting his new position. rna2dianct.: 40 ouCaMail Ac

TerraWest Environmental has opened up a new location in Kelowna at #5 – 1414 Hunter Court. The consultancy firm already has three other locations in BC: in Nanaimo, Langford and Prince George. They offer environmental consultancy services, specializing in riparian area regulations, spills, contaminated sites, hazmat surveys, and erosion/sediment control. TerraWest’s Okanagan operations are managed by Matthew Barnett. Luxury Travel Guide has recognized Distinctly Kelowna Tours, owned by Debbie Dupasquier, with a Wine Tour Operator of the Year Award for The American Awards 2018. The Salt & Brick Restaurant at 243 Bernard Avenue has rebranded, been renovated and now re-opened by new owners Casey Greabeiel, Brandi Dea and Chef James Holmes. They offer a lunch and dinner menu.

LAKE COUNTRY The Lake Country Chamber of Commerce is scheduled to hold their annual general meeting where they elect their

new board of directors on May 16th, at the Winfield Curling Club. Fifteen new members have recently joined the Lake Country Chamber of Commerce, including: TLL Marketing, The Field Room, Squeaky Cheese Inc., Royal LePage Kelowna, Lake Country Plumbing & Heating, Lake Country Heating & A/C, Lake Country Alliance Church, Integrated Talent Solutions Inc., Dr. Frank Healy Inc., Custom Cleaning Solutions, Cosmetic Culture Sport and Spa, Compass Cannabis, Blaine Rhymer, All Are Family Outreach, and 50th Parallel Estate Winery. Dr. Alana Hendrickson is a new Naturopathic Doctor serving in the Lake Country area. Dr. Hendrickson specializes in hormonal balancing, allergy testing, gut issues, homeopathy, general practice, acupuncture, medical aesthetics, and BOTOX/fillers, and will be at Odette’s Skin Laser Wellness Clinic every second Tuesday.

SALMON ARM Courtyard Gallery, located at 907 Belvedere Avenue in Enderby, celebrated its fifth anniversary in the community as of April 28th. The Salmon Arm Economic Development Society (SAEDS) welcomes Dawn Dunlop to their board, as their newest director. Dunlop comes with 25 years of experience in government and the non-profit sector, and represents Salmon Arm’s health sector. Earth Art Studios Fine Art Framing, owned by Kevin and Sheila Watson, will be closing the doors of its location at #120 – 20th Street NE location for good as of May 31st. May 5th marked the grand opening of a Don Cherry’s Sports Grill location at the Prestige Harbourfront Resort. Salmon Arm Go Karts and Mini Golf, off the Trans-Canada Highway, 60th Avenue NE, is open for the season as of May 5th. PJ’s Family Restaurant held its grand opening at their location at Centenoka Park Mall. Hyde Mountain Golf Course on Mara Lake has opened as of April 27th, featuring $50 golf sessions on their 18-hole course, a restaurant, driving range, marina access, and a pro shop. The Shuswap Farm & Craft Market has opened their new location in the Memory Lane of the Salmon Arm Fair Grounds, at 490 5th Avenue SW.

KAMLOOPS Katherine McParland, the manager and founder of A Way Home, was recently appointed to the BC Housing Board of Commissioners. McParland joins two other new members: Perry Staniscia, formerly the general manager of strategic initiatives for the City of Coquitlam and Penny Gurstein, a University of British Columbia professor who specializes in housing issues. SEE MOVERS AND SHAKERS PAGE 17

MOVERS AND SHAKERS

MAY 2018

MOVERS AND SHAKERS CONTINUED FROM PAGE 16

N L Broadcasting, home of three Kamloops radio stations – CKRV-FM (K-97.5 The River), CJKC-FM (Country 103), and CHNL-AM (Radio NL AM 610), has been acquired by new owners. Stingray Digital Group Inc., based in Montreal, has purchased all of NL’s radio station licenses for $506 million, which incorporates their net debt of nearly $112 million. After nearly 10 years of inactivity, the Hudson’s Bay Landing residential development – formerly recognized as Mission Hill, is under construction. Kelowna’s Traine Construction has commenced the assessment and cleaning up of the property, which is located on the Summit Connector that overlooks the Thompson River. A $5-million development permit was issued recently for the 40-unit development and the project is anticipated to be completed by August. An election was held for the position of P resident of the Thompson Rivers University Faculty Association, after 18 years since the last election. Tom Friedman was voted i n again, returning to the position he has already held for a number of years. A new building entrance is in the works for the Kamloops Public Library and Kamloops Art Gallery, both located in the TNRD Building at Fifth Avenue and Victoria Street. After extensive renovations, the main entrance improvement is planned for Victoria Street that will feature a large foyer for events and a more recognizable entrance. The contract is held by N & H Contracting Ltd. for $866,000.

PENTICTON This year’s 23 rd a nnual Okanagan Fest of Ale was deemed a g iga ntic success. 66 cra f t brewer vendors were on site at the event, with over 200 craft beers available to taste. More tha n 5,000 people attended the weekend, which was sold out. Okanagan breweries took home prestigious honours at the Judges’ Choice Awards for Best in Class: the Dad Bod brew from Kelowna’s BC Tree Fruits Cider – Best Cider; the Los Muertos Cerveza Negra from Penticton’s Bad Tattoo Brewing – Best Pilsner/Lager/Kolsch; and the Pamela brew from Kelowna’s BNA Brewing Co. – Best Saison. The Peoples’ Choice Awards also recognized some Okanagan breweries as well with: the Best Cider award for Broken Ladder Pears & Peaches Sparkling Cider from BC T ree Fruits Cider; Brodo Kitchen in Penticton – Best Food;

and the Los Muertos Cerveza Negra from Bad Tattoo Brewing – Best Label Design Runner Up. Liquidity Wines, in Okanagan Falls, will be featuring a display from the National Geographic Photo Ark on the walls of their tasting room this summer. The Photo Ark project aims to document every species in the world’s zoos and wildlife sanctuaries, raising awareness and efforts to protect each species for future generations. The display at Liquidity Wines will feature over 50 of the photographs, as well as information on the project, and they will be the first Canadian stop of the National Geographic project tour. T he ReStore at 2 498 Skaha Lake Road, is now open for business in Penticton. The store is run by Habitat for Humanity Okanagan, which is associated with Habitat for Humanity Canada, a non-profit organization that aims to provide safe, livable homes for everyone. The Bow, a new development, recently held its grand opening, at 351 Warren Avenue West, offering single level 2 or 3-bedroom ranchers from as low as $329,900. Mr. Cartridge, located at 102 – 1475 Fairview Road in The Cannery, specializes in recycling print cartridges and celebrates its 17th year in business. The team at Gilchrist & Company Barristers and Solicitors, at 101 – 123 Martin Street, welcome Stephen Flanagan to their firm. Flanagan graduated from Dalhousie University and specializes in real estate transactions, estate planning, and both administration and corporatecommercial concerns. Dr. G ordon Houston, DMD General Practice of Dentistry, announced his retirement as of May 4th after many years in business. Dr. Shammi Saini has stepped in to continue the practice, offering family dentistry, and a variety of oral surgery and teeth care services. T he Burger55 restaurant in Pent ic ton h a s u nd ergon e a change in ownership, as Ronald and Sheela Bee will be taking over responsibility from former owner Chris Boehm. Old Order Distilling Co., based in Penticton, released their first Canadian whisky. The whisky has already received a prestigious silver medal from the Canadian Artisan Spirits Awards this past fall in the under-threeyear-old whisky category. Old Order is owned and operated by Graham Martens.

SUMMERLAND The Summerland Chamber of

Commerce welcomed iKhaya Day Spa as a new member last month. iKhaya strives to create a piece of paradise on earth by ensuring their clients experience a feeling of reflective meditation and positive personal transformation. T he Summerland Drop in Recreation Centre Association, offering a variety of drop-in activities for all ages, also became a Chamber member. Roch Fortin, Maple Roch Pure Canadian Maple has been shortlisted as one of three finalists for the BC Food and Beverage Rising Star Award. This is one of eight awards that will be presented at this year’s Gala Awards Dinner at FoodProWest on June 21, 2018 at the Westin Bayshore Vancouver. The final award winner will be selected by a panel of judges. and the selection will be based on information provided in the nomination as well as the twominute video provided. On May 1st, the Summerland Cha mb er ho s te d a n E x p or t Navigator Workshop and Market Expansion Information Session. This session was aimed at aspiring small or mediumsized business owners looking to expand into the international marketplace. Led by Community Futures North Okanagan, participants received information on various export factors such as market research, international product coding, distribution concerns and any agencies they might need to connect with. UNISUS International School is offering a special one-time bursary program for Junior Kindergarten to Grade 6 students for t he 2018-2019 academ ic year. Bursary applications may be made for one year or more to a maximum of seven years or the child reaches Grade 6. Those interested may contact admission@unisus.ca or call (250) 404-3232 for further information. Funding was made available for April, May and June hires. The program, funded by the Government of Canada th roug h the Canada-British Columbia Job Fund, offers employers a $2,800 wage subsidy to hire and train eligible youth 15 to 29 years of age. The funding helps BC youth improve existing skills and gain new ones through practical experience and on-the-job-training. Christine Petkau, Executive Director of the Summerland Chamber of Commerce, has resigned her position as of May 4th. After serving since 2012, Petkau has chosen to pursue other opportunities, leaving behind an impressive legacy. During her time with the Chamber she headed up several initiatives including: helping to turn the Summerland Festival of Lights into a leading Okanagan holiday festival attraction, regional work on the Okanagan Agriculture Innovation Centre that featured

17 business ventures: Pursuit of Excellence Hockey Academy and the Training House (previously Excel Fitness) to occupy spaces in the new Kal Tire Place expansion. Both businesses are scheduled to open in the new locations this fall. Lacy Donald is congratulated by her team at Vernon Hyundai, at 4608 – 27th Street, on being named Salesperson of the Month for April.

Christine Petkau, former Executive Director of the Summerland Chamber of Commerce an extensive feasibility study, improving tourism services in downtown Summerland, putting together community task forces to address specific community concerns, and creating new formats and transparency for the Summerland Community and Business Awards. The board is now making plans to hire a new executive director in her place.

VERNON Sparkling Hills Resort h a s joined the “Take Back the Well” family by naming Okanagan Spirits as their signature brand for BC spirits. The Take Back the Well initiative supports local vendors and the local community through a farm to flask concept. The RCMP, the City of Vernon and the North Okanagan area have announced the appointment of Inspector Shawna Baher as the new Vernon North Okanagan Regional RCMP Detachment Commander. Insp. Baher was appointed to the regional detachment by a selection committee. The detachment covers Vernon, Coldstream, Spallumcheen, A rmstrong, Enderby, Lumby, Falkland, and the Splatsin and Okanagan First Nations. The City of Vernon has settled an agreement with two local

Valhalla Pure Outfitters, at 2814 – 48 Avenue, celebrated their grand re-opening celebration on May 5th. The store carries popular outdoor brands such as Delta Kayaks, Werner Paddles, Wilderness Systems and a variety of other water and outdoor sport supplies. The Vernon Farmers’ Market is back every Monday – Thursday from 8am – 1pm, in the rear parking lot of Kal Tire Place off 43rd Avenue. Everton Ridge Homes’ Turtle Mountain development project is opening up a show home at 3904 Terrapin Place. T he show home will open later this month, in advance of a new 22lot development phase, with site prices beginning at $169,000 and walkout homes beginning at $575,000. A brand new business owned by Steven and Karen Brown, Bright A ngel Auto & Marine Detailing, is now open at 6896 Herry Road. Soleah Dejay has joined the tea m at Gabriella’s Hair and Tanning Esthetics Studio, at 109 – 3334 30th Avenue. Mike Rosman RV Sales, at 6395 Highway 97 North, celebrates its 32nd year in business. Both Kal Tire and the City of Vernon have released the name of the newly expanded Kal Tire Place unit, called Kal Tire Place North. T he sig n for the new building was installed on May 4th, and the facility is scheduled to open on September 1st.

Looking for a successful business in the Kootenays? Glendale Tirecraft has been in operation for 50 years. This successful enterprise is a turnkey tire and mechanical business with increasing sales over $600,000 per year. This is a unique opportunity to live and work in the beautiful town Nelson B.C. Contact Pat Siller-owner {250-352-3591} for complete information package.

OPINION

MAY 2018 A division of Invest Northwest Publishing Ltd. Thompson Okanagan Office #210-347 Leon Avenue, Kelowna, BC V1Y 8C7 Toll free: 1.866.758.2684 Fax: 1.778.441.3373 Email: info@businessexaminer.ca Website: www.businessexaminer.ca

PUBLISHER | Mark MacDonald EDITOR | Robert MacDonald SALES | Cheryl Lee - cheryl@businessexaminer.ca, John MacDonald - john@ businessexaminer.ca, Josh Higgins – josh@businessexaminer.ca WRITERS | John MacDonald, Beth Hendry-Yim, David Holmes, Kristin van Vloten, Val Lennox WEBSITE | John MacDonald

A QUICK, INEXPENSIVE SOLUTION TO THE ISSUE OF HOMELESSNESS

MARK MACDONLD

ant a quick, easy solution to the increasingly concerning issue of homelessness in BC? Let’s start with the politicians and other vocal advocates in what is becoming known as the “homeless industry”. Get ready, here it comes: Open up your own homes and yards. Invite homeless people to stay in your spare bedrooms. Or set up tents so they can live in your backyards. Perhaps Premier John Horgan, Finance Minister Carole James and Green Party Andrew Weaver could go first, to show that charity really does start at home. A generation ago there were facilities for those who needed clinical help, but those were closed as advocates complained they were dehumanizing and degrading. So today, people who really do need special help roam the streets, harming themselves and

in some cases, others. Downtown areas are frequent gathering places throughout the day and night. There are solutions elsewhere – why not in BC? For all the NDP’s stated concern for this dire state of affairs, they have no apparent workable plan, other than offering up tax dollars as a fix-all. Listening to the NDP, you’d think the government’s sole purpose is to collect funds from workers and businesses that have scrimped and saved to buy homes and buildings, and funnel that cash towards free housing for those who don’t, can’t, or won’t work. Isn’t that the message they are sending? The NDP’s vision is for residences for all from the government, but as with every NDP promise, it begs the question: “How shall we pay for it?” And the NDP’s answer, predictably, is: The business community. Just once, wouldn’t it be nice to see NDPers lift their own fingers to help out and find a solution to a complex problem, other than rhetoric, empty platitudes and tax hikes? The NDP’s attack on homeowners through the foreign buyer’s tax and its extension outside of the lower mainland (which also punishes average homeowners as their pool of prospective buyers of

their home “retirement nest eggs” is diminished), as well as the looming speculation tax, are extremely short-sighted and ill-advised. Surely the NDP doesn’t believe its full frontal assault on the topend of the real estate market to force lower house prices that will enable higher minimum wage to buy their own abode. Owning a home is not a divine right. It is an opportunity. Here’s the time-worn recipe for buying a home: Save money for a down payment. Resourceful people have come up with many creative ways to get into their own home. Borrow money – or family gifts - to put into an RRSP, add the tax refund to an RRSP and use that money on a down payment. The government requires repayment of that money back into said person’s RRSP over a manageable time period, but it’s still a good investment. And it’s still your money. Take boarders in, and rent rooms in the house. International university students need places to stay, and typically can pay rent that could help cover mortgage payments. Buy a “fixer-upper”, and turn sweat equity into a starter home. Start small, and buy a condominium. Purchase a place with friends, or help from parents. If Canadians want to buy a house, go to work. If a job doesn’t

pay enough, take two jobs. Or get better training for a vocation that pays more. We now face a conundrum in Canada, where there are large numbers of jobs and not enough willing Canadians to fill them. Many companies simply can’t find good, trained workers to fill current positions, or more workers that will enable them to expand their business. Canadian companies need workers at all wage levels, particularly at the bottom end of the pay scale. There are people who can work, but have decided not to, with some arguing – rightfully so - that they get more money from social assistance and staying home than putting in a nine-to-five shift. Societal pendulums typically swing back and forth. We know that. Extremes aren’t what the majority of people desire, but from time to time, excesses emerge that must be reconciled or brought back to the centre, and balanced. Aren’t we in need of some balance now, as aggressive “advocates” push the agenda of the “rights” of the homeless. Their vernacular includes words like “dignity”, suggesting that those on the receiving end of social assistance - or others’ benevolence - should be somehow proud to do so. Like it’s an accomplishment. A right.

How about “workfare”, where people can pay back the rest of society and contribute to the public purse by working for the benefits they’re now receiving from taxpayers. Not only does it allow individuals to attempt to help pay their own way, it would also instill in them a sense of value and increased self-esteem. Could workfare happen? It should, but likely won’t, as “homeless advocates” will undoubtedly label this as “poor bashing”. Previously, those in vulnerable positions who needed a helping hand, were genuinely touched and humbled by the gestures of generosity coming their way. They’d vow to somehow repay that kindness, and did so. We Canadians know that charity is important and businesses are at the forefront of sharing with those who are less fortunate, as demonstrated by generous donations to various groups and organizations. It is a Canadian thing to look after those who cannot look after themselves. But have we reached the point in democracy where parties reward people for doing nothing – as long as they supportively vote? Politicians need to stop buying votes from voters by promising them a free lunch – and housing – fully paid for by their hardworking neighbours.

The three met for a summit of sorts recently. It resulted in no meaningful progress. It’s hard (if not impossible) to see the damage that a failure on the Trans Mountain expansion would have on investor confidence in Western Canada (and the rest of Canada, for that matter). In its annual global survey of oil and gas executives, the Fraser Institute has seen steep drops in investment attractiveness in both provinces in recent years. In 2017, BC dropped to 76th out of 97 jurisdictions (from 39th of 96 last year) on our index, which measures how public policies can deter oil and gas investment. Meanwhile, Alberta - ranked 33rd overall in 2017 - is the secondlowest ranked Canadian jurisdiction after BC Alberta’s ranking remains far behind 2014 levels when it placed 14th globally out of 156 jurisdictions. What investor, looking at the train-wreck failure of recent pipeline regulatory processes in Canada, would put their dollars down on Canada when only a few hundred kilometres to the south there are vastly more profitable (and vastly more predictable)

investment opportunities. In the 2017 oil and gas survey, six of the world’s top 10 jurisdictions are in the United States compared to only two in Canada (Newfoundland and Saskatchewan). While Alberta and BC are falling in the rankings, U.S. states (Texas, Oklahoma, North Dakota) are consistently among the top performers. Make no mistake, the Kinder Morgan announcement reflects a watershed moment in Canadian history. What happens in its wake will definitively show the world’s investment community whether Canada’s governments and regulatory processes can inspire the confidence they need to come to Canada (or stay in Canada) to help develop our natural resources and get them to world markets that command higher prices. Both the province of Alberta and the federal government have made the right pronouncements. Now it’s imperative that Ottawa back up those words with deeds.

DROPPING THE GLOVES OVER PIPELINES

FRASER INSTITUTE KEN GREEN

arlier this month, pipeline company Kinder Morgan announced it will suspend all “non-essential” activities and “related spending” on the federally-approved Trans Mountain pipeline expansion. In unusually clear language, Kinder Morgan explained that it can’t invest more money into a project that it can’t ensure will see completion. Kinder Morgan chief executive officer Steven Kean said that “a company cannot litigate its way to an in-service pipeline amidst jurisdictional differences between governments” and that Kinder Morgan can’t expose shareholders

to “extraordinary political risks that are completely outside of our control and that could prevent completion of the project.” The company said that to proceed, it must reach agreement by May 31 with the various stakeholders: the BC government, First Nations, municipalities, etc. Without such an agreement, Kean said it’s difficult to conceive of moving ahead with the project. The sound of gloves hitting the ice came swiftly after the Kinder Morgan announcement. Alberta Premier Rachel Notley released a sharply-worded statement about BC’s continuing obstruction of the pipeline, with overt threats of economic retaliation if such tactics continues. Federa l Natu ra l Resou rces Minister James Carr also issued a statement in support of the Trans Mountain expansion project, naming and shaming BC Premier John Horgan, “The government of Canada calls on Premier Horgan and the BC government to end all threats of delay to the Trans Mountain expansion. His government’s actions stand to harm the entire Canadian economy.”

Kinder Morgan’s Acknowledgement That Doing Business In Canada May Not Be Worth The Trouble Represents A Watershed Moment In Canadian Economic History

Given that both Notley and Prime Minister Justin Trudeau have in part justified their climate policies on the basis that this pipeline will be built, the harder language is not surprising. But Horgan is not backing down, insisting that “the federal process failed to consider BC’s interests and the risk to our province. We joined the federal challenge, started by others, to make that point.”

Kenneth Green is senior director of natural resource studies at the Fraser Institute.

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SALES/GREENSHEET

MAY 2018

REASONS WHY QUESTIONS ARE YOUR MOST POWERFUL SALES TOOL Professional salespeople learn and apply a secret that amateurs never learn or fully understand

SALES JOHN GLENNON

believe that every prospect eventually buys because of the credibility of the salesperson. In the traditional world salespeople believe they develop credibility by ‘telling.’ They

SIMONE SUNDERLAND

KAMLOOPS LOCATION

1405 Springhill Dr – Condominiums – Summit Pointe PROJECT TYPE Multi-family new PROJECT New condominiums – 3 structures – Buildings A and C, 4 storeys – Building B, 5 storeys – 72 units – 1 level u/g parking – Phased project

‘show up and throw up.’ It’s all about their product, their features and benefits. Professional salespeople learn and apply a secret that amateurs never learn or fully understand. The secret to successful selling (and developing credibility) is not remembering what to say, but rather remembering what

GREEN SHEET BUILDING BRIEFS PROJECT STATUS Foundations for Buildings 1 and 3 commenced April/18

ARCHITECT CATION BlueGreen Architecture Inc

– Townhouses PROJECT TYPE Multi-family new

PROJECT PROJECT New townhouse development – 1

CONSULTANT Urban Systems (Kamloops) – 200 286 St Paul St, Kamloops 250374-8311

AMLOOPS PROJECT STATUS Design for Phases 2 and 3 in final stages – Phase 1 complete

to ask. 1. Questions focus on the buyer, not on your product. 2. Questions uncover issues. 3. Questions represent positive psychological strokes. 4. Questions are more conversational, natural, and less manipulative. 5. Questions give you a chance

to think. Ask better questions and you will close more sales. How many times this week were you asked for a demo, a quote, or a sample? Before you gave the prospect what they asked for, did both you and the prospect have a clear understanding of what would happen next? When you want to know the future, bring it back to the present. One way to know the future is to ask this question. “Let’s suppose that you have just seen my demo/ quote/samples and you like it, what happens next?” Here is the Sandler Rule: No Mutual Mystification. Become a “Sales Clairvoyant”

PROJECT STATUS Construction start of Phase 1 anticipated summer/18

wood frame construction – timber and fiber cement exteriors

LOCATION

townhouse buildings, 3 storeys, 1 eightplex and 1 sixplex, 14 units total, garages, 1,871 sf to 1,931 sf, approx 26,314 sf total – condominium building, 3 storeys, 35 units, 1 and 2 bedrooms, 394 sf to 949 sf, approx 29,095 sf total, decks – wood frame, concrete and steel construction – horizontal and vertical board and batten exterior – fiberglass laminate shingles – double glazed windows – metal guard rails

1304 1308 Richter St nstruction start anticipated late 14

New condominium and townhouse development – 3 structures – 2

PROJECT MANAGER

MHPM - 550 555 W 12th Ave,

ARCHITECT New Town Planning Services Inc – 1464 St Paul St, Kelowna 250860-8185

SIMONE SUNDERLAND

– 4 storeys – 12 units – Newstructure water treatment facility - the dis3 bedrooms – 136 sm to 148 sm – approx 1,738 sm – stucco trictunits several methandis luxcurrently fir panel exteriors –testing metal SALMON ARModsandincluding green living roof – demolition membrane technology of existing SFDs

LOCATION

John Glennon is the owner of Insight Sales Consulting Inc, the authorized Sandler Training Licensee for the Interior of British Columbia. He can be reached at jglennon@sandler. com, toll free at 1-866-645-2047 or visit www.glennon.sandler.com PROJECT New townhouse complex – 5 structures – 3 storeys – 3 eightplexes – 2 sixplexes – 36 units total – 3 bedrooms – 1,273 sf to 1,367 sf units – approx 48,059 sf – acrylic stucco, brick veneer and fiber cement exterior – asphalt shingles

PROJECT STATUS 15 Ave NE – TownhousesPROJECT – Kokanee Way - Ramada2810 Hotel Demolition ofSTATUS existing structures PROJECT STATUS Uptown Village Rezoning and development permit commenced April/18 – rezoning application approval application at final reading –- Tender PROJECT TYPE Design underway call foranticipated OJECTGENERAL TYPE CONTRACTOR Multi-family new summer/18 development permit application Homex Development Corp – Box submittedContractor anticipated General 3279, Kamloops 250-374-5769 PROJECT ARCHITECT mmercial new New townhouse development – 7 Patrick McCusker Architecture Inc ARCHITECT - construction David Watkins Architects – 3800 structures – 2 and 3 storeys – July/14 24 –completion 3034 Benvoulin Rd, Kelowna Point McKay NW, Calgary 403units, 3 triplexes, 3 fourplexes, 778-484-0223 OJECTTHOMPSON late 2015 GENERAL CONTRACTOR 283-6433 1 fiveplex – 2,018 sf to 2,412 sfanticipated units – 2 and 3 bedrooms – douNICOLA Van Mar Constructors Inc – 9110 w Ramada HotelREG in the Campbell GENERAL CONTRACTOR ble car garages – fiber cement,CONSULTANT D McLean Construction Ltd – 1102 196A St, Langley 604-882-0700 wood siding and metal flashing DISTRICT 1633 W 10 Ave, Vancouver 604OWNER ek industrial park - 4 storeys exteriors –- metal roofing 841-8604 Ki-Low-Na Friendship Society – Opus Dayton Knight 255 1715 442 Leon Ave, Kelowna 250-76380 smLOCATION 80 rooms restaurant pool PROJECT STATUS 5025 Valley Dr, Sun Peaks – Development permit application 4905 Dickson Ave, V1Y 9G6 250-868-4925 Townhouses – Echo Landing at submitted h waterslide elevators concrete KELOWNA Sun Peaks ARCHITECT struction - roof articulation with Arch – 102-20OWNER Bernd Hermanski LOCATION KELOWNA PROJECT TYPE Multi-family new Hudson Ave NE, Salmon Arm 250- 1580 1588 Ellis St – te cochere - asphalt shingles District of Sicamous 1214 Condominiums – Retail – The Ella - LOCATION 832-7400- 98 PROJECT 500 Fleming Rd – Townhouses – New townhousestalls development – 11 PROJECT TYPEAve, Sicamous face parking Urban V0E Park Riverside 2V0 Multi-family new structures – 32 units – 3 storeys 1,500 sf units – 2, 3 and KELOWNA PROJECT TYPE 250-836-2477 PROJECT OJECT–4 approx STATUS Multi-family new bedrooms – ski out – garages –

(Kamloops) – 2 436 Lorne St, Kamloops 250-374-1112

Know why you are doing something before you do it and both you and your prospect agree on what happens next. Master this technique and your income will increase. You may even save some time with people who are never going to buy. Copyright 2013 Sandler Training and Insight Sales Consulting Inc. All rights reserved.

PENTICTON LOCATION

274 Kinney Ave – Townhouses

CENTRA OKANAG REGIONA DISTRIC

PROJECT TYPE Multi-family new

PROJECT New townhouse development – 1 structure – 3 storeys – 6 units – approx 2,190 sf units – 3 bedrooms – garages PROJECT STATUS Rezoning application approved

OWNER Fox & Fox Penticton Real Estate – 101 3115 Skaha Lake Rd, Penticton 250-490-7662

LOCATION

2241 Springfield Rd Crossing Westside Guards and Security PROJECT TYPE Services

Serving the Okanagan commercial new Valley

PROJECT

New commercial urba Toll Free: 1-844-776-4376 centre - 6 buildings www.herosecurity.com - retail commercial at with office units abo

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