Business Examiner Victoria - May - 2018 by Business Examiner Media Group

» LANDSCAPING

MAY 2018

– PAGE 8

SOOKE Sooke Brewing Company was launched in 2017 by five partners who wanted to give back to the region they grew up in

Victoria

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Houle Electric Partner Lights Up National Stage Ross McLean Recognized With Prestigious Canadian Construction Association Award BY ROBERT MACDONALD

PAGE 12

VICTORIA Big Wheel Burger specializes in producing fast food – not junk food

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INDEX News Update 2 West Shore 5 Greater Victoria 6 Saanich Peninsula 16 Esquimalt 19 Who is Suing Whom 33 Movers and Shakers 34 Editorial 38

ICTORIA - Nobody was shocked when Houle Electric’s Ross McLean won the 2017 CCA Trade Contractor Award. On Ma rch 14, McL ea n was standing on a stage in front of industry leaders from across Canada, being honoured as one of the most distinguished trade contractors in the country. It was the 100th annual conference for the Canadian Construction Association (CCA), which recognizes companies, associations, and individuals across Canada that promote and enhance the nation’s construction industry. McLean, partner and Southern Vancouver Island Regional Manager for Houle Electric, was recognized due to his many years of volunteering in various capacities. The event, held at the Fairmont Banff Springs Hotel, hosted over SEE HOULE ELECTRIC | PAGE 18

Ross McLean, partner and Southern Vancouver Island Regional Manager for Houle Electric

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hen the NDP government announced its onerous Medical Services Plan tax in the provincial budget, it caught many businesses by surprise. W h i le t he N DP fol lowed t h rou g h on for mer P rem ier Christy Clark’s plan to eliminate

MSP payments, Finance Minister Carole James unveiled her plan to make business pay for the loss in revenue. Companies with payrolls over $500,000 are expected to pay a 1 per cent tax on payroll, with the rate rising to 1.95 per cent annually for companies over $1,5 million. In real dollars, that means businesses at the lowest threshold would pay $5,000 per year, while a company with a $3

million in wages would face a $60,000 increase. On January 1, 2019, BC will implement the employee payroll tax — but residents’ MSP premiums won’t be eliminated until January 1, 2020. This means that the province will collect MSP premiums from both employers and individuals next year a move that will dramatically impact small business owners,

particularly considering the federal government intends to hike CPP premiums during the same timeframe. It’s double tax-hit for companies in the first year. Employers who currently cover the cost of MSP premiums for employees will continue to pay that, plus the new tax. SEE MEDICAL SERVICES PLAN| PAGE 30

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NEWS UPDATE

MAY 2018

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The Government of British Columbia is investing $7.8 million to promote BC wood overseas, advance wood building products and systems and expand global markets. Bruce Ralston, Minister of Jobs, Trade and Techn o l o g y, m a d e t h e a nnouncement at the Council of Forest Industries’ annual convention in Prince George. Doug Donaldson, Minister of Forests, Lands, Natural Resource Operations and Rural Development, was also on hand to support the annual forest industry event. “Expanding our international markets, especially in Asia, is crucial to the long-term success of BC’s forest sector,” said Ralston. “T his funding support opens the door to more trade opportunities for BC companies, and will lead to greater innovation in the industry.” T h roug h a n a n nu a l, competitive call for proposals process, 13 industry trade associations and research institutes were selected to receive fundi ng a nd del iver ma rket development, or wood innovation programs, on behalf of government and i ndu st r y. BC’s cont r ibution is being managed through Forestry Innovation Investment, the Province’s market development agency for forest products. The Province will costshare these activities, with additional funding provided by BC industry and the federal government, through Natural Resources Canada. O f t h e $ 7. 8 m i l l i o n , $5.985 m i l l ion w i l l b e made available for activities targeted at expanding markets for BC’s wood products, with investment p r ior it i e s t h at re f l e c t evolving market opportunities in Asia and North America. The remaining $1.852 million will be made available for activities delivered through the Wood First program, which fosters the innovative use of wood and wood building systems i n BC th rough resea rch, education, marketing and capacity building. T he B C fore s t se c tor d i rect ly employs more than 57,000 British Colu mbia n’s a nd supports over 7,000 busi nesses.

Provincial revenue generated through forestry is key to providing essential public services such as education, health care and infrastructure.

VICTORIA Victoria Housing Market Cools in March A total of 688 properties were sold in the Victoria Real Estate Board region this March. This was 25.9 per cent fewer than the 929 properties sold in March last year, but a 26.2 per cent i ncrease from the month previous. The sales of condominiums were down 28.2 per c ent f rom l a s t ye a r i n March with 211 units sold. Single family homes were 30.8 per cent down from the year previous, with 337 sold in March. “As we expected, March sales are tracking lower than in 2017,” says Victoria Real Estate Board President Kyle Kerr. Kerr noted that the decline in March’s performance relative to 2017 is likely due to rising interest rates, new mortgage qualification rules and stricter home buying regulations. There was a total of 1,766 active listings for sale on the Victoria Real Estate Boa rd Mu ltiple Listi ng Service at the end of March 2018, an increase of 14.3 per cent compared to the month of February and 13.5 per cent more than the 1,556 active listings for sale at the end of March 2017. “Despite all of the above, we continue to see benchmark price increases across our market and demand persists - partly due to low inventory - but also because of our highly desirable location,” adds President Kerr. “Specific areas and price points a re ex perienci ng va rying pressure on price and demand - which creates micro-markets. We are still seeing multiple o f fe rs a n d a b o v e a s ki ng price sa les i n some segments.” T he Mu lt iple L i st i n g Service Home Price Index benchmark value for a single-family home in the Victoria Core in March 2017 was $785,600. Meanwh i le t he bench ma rk value for the same home in March 2018 increased by 9.4 per cent to $859,400, higher than February’s value of $840,300. T he M LS H PI bench ma rk value for a condominium

in the Victoria Core area in March 2017 was $409,700. In March 2018 the benchmark value for the same condominium increased by 19.6 per cent to $490,000, which is higher than February’s value of $472,600.

VICTORIA Tourism Victoria Partners with WestJet T o u r i s m V i c toria and WestJet recently announced they are entering into a partnership marketing agreement. The agreement is designed to drive passenger growth and overnight visitation – specifically within the conference and business sector - throughout Greater Victoria. Through this partnership, Tourism Victoria and WestJet will align marketing strategies aimed at encouraging travel to Victoria for both tourism and business. T he pa rtnersh ip supports WestJet’s hub strategy where flights between Victoria and Vancouver, Calgary and Toronto allow for convenient connections into WestJet’s g row i ng i nter n at ion a l flight network. WestJet currently offers direct flights to Victoria from Vancouver, Kelowna, Calgary and Edmonton. As part of its summer flight schedule, WestJet will also offer four weekly non-stop f lights from Victoria to Toronto. In 2016, Tourism Victoria assumed leadership of the sales and marketing function of the Victoria Conference Centre from the City of Victoria, with the goal of driving conference business and hotel ro om o c c upa ncy in the traditional Greater Victoria shoulder and off-seasons. The agreement builds on this strategy of creating business in the fall and winter months.

VICTORIA New Location Planned for Fire Hall and Emergency Centre A new Victoria public sa fety bu i ld i ng w i l l be built downtown under an agreement reached with local developer Dalmatian Developments Li m ited Partnership. SEE NEWS UPDATE | PAGE 3

NEWS UPDATE

MAY 2018

NEWS UPDATE CONTINUED FROM PAGE 2

The facility will be located on Johnson Street as part of a new mixed-use development adjacent to Pacific Mazda. The 41,700 square-foot facility will replace the existing 26,700 square-foot fire headquarters building that was built in 1959. T he new faci l ity w i l l house fire and rescue services and Victoria’s first purpose-built Emergency Operations Centre. BC Emergency Health Services (BCEHS) has ag reed to lease 3,200-square-feet of space from the City to operate a stand-alone facility for paramedics and four ambulances under a planned 20year co-service agreement. The building will be built to a seismic design load that is 50 per cent higher than ty pical commercial buildings. This will ensure the building is able to be safely re-entered and used to deliver emergency services after an earthquake. Subject to Council approval, the City will pay $33.7-million to purchase and own the turnkey facility as part of the broader development. Additional costs to the City will include off-site servicing, sidewalk improvements, equipment and project management, bringing the total cost for the project to $35.9-million. This will be paid for through available funds in the City’s Debt Reduction Reserve. There will be no property tax impact and no grants required from senior levels of government. Under the agreement, the City will make an initial refundable deposit, with the remaining payment made upon completion and acceptance of the facility. Dalmatian is a joint venture made by Jawl Residential and Nad a r H o l d i n g s L t d . D a l m atian Developments is working with HCMA Architecture + Design, who has designed several recently constructed fire halls in British Columbia.

CANADA Banking Industry Faces Challenges Canada’s banking industry is facing increased competition from financial technology firms and weakening demand for mortgages and other consumer debt as interest rates continue to rise. Despite these challenges, pretax profits in Canada’s banking sector continue to trend upward and are expected to climb to over $95 billion this year, according to The Conference Board of Canada. Financial technology (fintech) firms both support and compete with traditional financial institutions. The banking industry has responded by expanding

their own digital and online capabilities by partnering with or acquiring fintech companies and hiring in-house IT workers to upgrade their own technological infrastructure. T he result has been robust gains in demand for IT workers in the past few years, while some other types of skills have waned in importance. The resulting productivity gains have been enough to outweigh the negative impact of the shift to higher paid workers. With Canadian interest rates ex pected to conti nue risi ng through to 2020 and more stringent mortgage regulations on the horizon, mortgage demand is expected to drop considerably over the next several years, which will weigh on the banking sector’s profitability. In addition to mortgages, growth in consumer loans and lines of credit are also anticipated to slow. W h i le rea l household consumption rose 3.5 per cent last year, its strongest increase since 2010, record levels of consumer debt and weaker employment gains will tighten household budgets this year and lead to more moderate growth. On the property and casualty side, rising interest rates and more stringent mortgage regulations will cool housing markets and limit demand for home insurance.

VANCOUVER ISLAND

VICTORIA Shipyards Work Surges The operations payroll at Victoria Shipyards w i l l exceed $210-million in total for this and the next two years, thanks to multiple high-value public and private sector contracts. The yard is at its busiest since 2012, with roughly 800 workers operating at the shipyards. The number of workers will exceed 1,000 several times this year. The Shipyards’ own payroll will top $70-million this year and once again in 2019 and 2020.

This doesn’t include private sector contractors brought on to perform a range of tasks on the yard. T he Norwegian Sun, a n 848-foot-long cruise ship was docked up in April for 16 days and employed 400 workers seven days a week. The refit included upgrading areas of the ship like the cabins and other “hotel” features of the vessel. Two frigates from New Zealand are having combat systems replaced under a contract with Lockheed Martin Canada. Shipyard workers are already on board of the first frigate, the Te Kaha, doing planning and preparation work. Meanwhile, Canada’s submarine maintenance program is

3 providing jobs for another 300 workers. Work is underway on HMCS Corner brook and HMCS Victoria, while HMCS Chicoutimi will be in the graving dock this year as well, with work led by federal fleet maintenance facility employees, with support from Victoria Shipyards.

VICTORIA Gustavson School Offsets Travel Emissions T he Gustavson School of SEE NEWS UPDATE | PAGE 4

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Province Commits $3.5M to Indigenous Games The provincial government announced a commitment of $3.5 million to support a local bid to host the North American Indigenous Games in 2020, which represents 35 per cent of the Games budget. The bid, led by the Songhees Nation, would see the Games come to Vancouver Island for the third-time, following stops in Victoria in 1997 and Cowichan in 2008. Game council members have been visiting different areas of the Island recently looking for facilities and venues. The host city will be chosen in May. Winnipeg, Halifax and Ottawa have also submitted bids for the Games. The province is offering support in addition to the financial contribution by requesting a proposal from the host committee to support a cultural program as a legacy to the Games. The Games will be held in 2020 and are expected to attract 5,000 athletes from ages 13-19 as well as cultural delegates. The event w i l l requ i re a tea m of 1,500 volunteers. The event is expected to have fa r-reach i ng i mpacts i n the province for athletes, coaches and communities.

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NEWS UPDATE

MAY 2018

NEWS UPDATE CONTINUED FROM PAGE 3

Business at the University of Victoria is investing in projects to offset their travel emissions. The school is investing in three carbon offset projects that will improve living conditions in communities in Uganda, Honduras and Thailand, and two environmental projects in BC. The carbon offsetting strategy is based on research and data collected to assess the school’s greenhouse gas emissions. The schools 2016 carbon report found employee and student-related international travel and employee commuting accounted for 82 per cent of its overall greenhouse gas emissions. In late 2017, the school approved a goal to offset these greenhouse gas emissions. To achieve carbon neutrality, Gustavson is investing in five carbon offset projects. In purchasing carbon offsets, the school enables projects that either effectively reduce the greenhouse gas emissions of current activities or remove from the atmosphere an equivalent amount of greenhouse gas produced by the school’s travel. Selected by a collaborative committee of faculty, student and staff representatives, the projects are located both locally and internationally—further reflecting Gustavson’s global approach. A mong the selected projects a re a ch lor i ne d ispenser project i n eastern Uganda, a wastewater treatment project in Thailand and an affordable energy-efficient cooking stove distribution project in Honduras. The school also selected the Great Break Forest Carbon Project and the Quadra Island Forestland Conservation Project. Each of the international offset projects are Gold Standard Certified—meeting at least two of the United Nation’s Sustainable Development Goals.

SAANICH Centre for Plant Health gets $80M Facility Canada’s Centre for Plant Health in North Saanich will get a new $80-million research and quarantine facility thanks to investment from the Ministry of Agriculture. The project announced in the federal 2017 budget is currently in the planning stages with construction expected to begin in 2020 and concluded in 2022. T he faci l ity w i l l be bu i lt from the ground up, marking a significant reversal for the 106-year-old centre which was once in danger of closing. The site Is the only facility in Canada where tree fruit and grapevines are quarantined and tested for viruses after being brought into the country. The new facility will include laboratories, greenhouses and the latest technology to identify diseases more quickly and reduce the amount of time plants spend in quarantine. Additionally, new technology that will be introduced into the new centre will allow scientists to reduce testing time from three years to a few months in some cases. The new quarantine facility will give scientists the tools they need to safeguard the hea lth of Ca nada’s crops a nd other plants from invasive diseases or pests from overseas.

LANGFORD Belmont Market on Track to Open in Fall T he fi rst phase of the $93-m i l l ion Belmont Market is on its way to open this fall in Langford. Thrifty Foods’ new parking lot has been completely paved, showing that o n-s i t e w o rk i s w e l l u n d e r w a y. A planned 52,700-square-foot grocery store is the anchor tenant for Langford’s new retail hub. A new T hrifty Foods 12,500-square-foot office is being built as well. Eventually 160,000- square-feet of retail space with 683 parking spaces w i l l be develop ed, wh i le a 1.5-acre chunk of land will remain for potent i a l d evelopm ent. 19 ten a nt s h ave been con firmed and w ill fill roughly 10 0,0 0 0-s q u a re-fe e t wh i l e n egotiations a re u nderway w ith other occupants. Tenants include Scotiabank, Westland Insurance, Great Clips, KFC, A&W Canada, Fatburger, Anytime Fitness, Freshii, Cali Nails and a dental center. The market portion of the project is around 96 per cent leased for the initial phase and 62 per cent of the entire project is leased. The $93-million project cost includes construction costs and costs such as hiring of architects and eng i neers. T he enti re project is expected to be finished in 2020.

COLWOOD Oceana Estates Now On the Market Alta Developments are now selling for the Oceana Estates development in Colwood. The development, which was built following Alta’s successful Wishart Estates, offers unobstructed views overlooking Royal Bay. May 5 sees the release of the first of this multi-phase development, featuring a mix of single family homes and duplexes that range from approximately 1900 to 2400 square feet, and are designed to feel like a private community. President and CEO Parmindar Saroya says his vision for the area came while along Wishart Road and dreaming about building an energy efficient community of homes that could enjoy beautiful views. The solar panel smart three bedroom homes feature clean, modern and open concept design, with a gourmet kitchen boasting luxury brand Monogram appl ia nces (as featu red i n Top Chef Canada), quartz countertops and custom-built wood cabinetry. Platinum Key Properties, the listing agents, see buyers as being a m i x of fa m i l ies a nd couples of a l l ages a nd stages of life. “T his is a community meant for people that love nature and outdoor living and want easy access to the West Shore and downtown Victoria,” says spokesperson Zoi Hahn. After May 5, second phase sales release June 1st, with a similar mi x of homes. Additional lots are still in the design phase. To l e a r n m o r e v i s i t w w w. OceanaEstates.com.

WEST SHORE

MAY 2018

CELEBRATING ELEMENTS CASINO

WEST SHORE JULIE LAWLOR

n May 5th, View Royal Casino officially becomes Elements Casino as part of its Grand Opening celebration. The celebration features a soldout performance by Tom Cochrane and Red Rider in the brand new Platinum Room, an introduction to their new dining experiences, thousands of dollars in prizing, and premium gaming in their newly expanded space. It’s going to be quite a party! Following on from its expansion, Elements Casino will offer a 70,000 square foot gaming facility with 770 slot machines and up to 25 table games. For those looking for a night out without gaming, you can check out The Well Public

House at the Casino which offers a restaurant/pub/bar experience with live entertainment on Friday and Saturday nights. Other dining options on site are The Diamond Buffet, Chi Express and 1708 Quick Bites, offering lots to choose from. View Royal Casino is a huge supporter of the WestShore community. Twothirds of the gross gaming revenues generated at the Casino goes directly to the provincial government to support programs in areas such as social services, health care and policing. Some of this two-thirds is distributed by the province to municipalities. Since View Royal Casino opened in 2001 (up to its 2014-15 financial year), $57.9 million has been distributed to Esquimalt, Sooke and WestShore municipalities. The Casino’s employees also contribute to the Great Canadian Casinos’ PROUD program, which encourages staff to lend their time to meaningful volunteer projects, plus providing cash donations to charities and non-profits. In our area this has recently included Jeneece Place, the Goldstream

Food Bank, and the Pacific Centre Family Services Association. The WestShore Chamber of Commerce is another non-profit regularly supported by the Casino. In addition to being a regular Gold Sponsor for our yearly Awards program, the Casino also sponsored 2016’s VISION WestShore, and 2015’s Dinner with David Black. I’d like to thank the Casino team for coming on board as a Gold Sponsor once again for 2018’s Best of the WestShore Awards – but that’s not all! I’m pleased to announce that Elements Casino will also be the host of 2018’s 5 Chambers Mixer. If you are a member of the Saanich Peninsula, Sooke Region, Esquimalt, Greater Victoria or WestShore Chambers mark your calendars for Thursday September 20th to take part in the premier annual opportunity to make business contacts across the South Island region! Julie Lawlor is the Executive Director at the WestShore Chamber of Commerce. You can reach her at jlawlor@ westshore.bc.ca

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GREATER VICTORIA

MAY 2018

PARKING: BC FERRIES, SO MUCH MORE THAN SUITS FROM THE SOUTH ISLAND BC Ferries is coming off a record year, having moved 21 million passengers in 2017 – the most ever

GREATER VICTORIA

• Tuesday, May 1 AGM & A n nu a l M ayora l Address 11:30 am to 1:30 pm @ Delta Ocean Pointe Resort & Spa

• Tuesday, May 15 5 Chamber Luncheon with Premier John Horgan 11:30 am to 1:15 pm @ Crystal Gardens

• Thursday, May 3 Prodigy Group Mingle 5 to 7 pm @ Strathcona Hotel Rooftop

• Thursday, May 17 Business Mixer 5 to 7 pm @ Marina Restaurant

• Thursday, May 10 2018 Greater Victoria Business Awards Gala 5 to 7 pm l Fairmont Empress

CATHERINE HOLT edia and much of the public were qu ick to l a u g h a t B C Fer r ie s “name that ship” contest when it was announced in 2015. But, after all the sarcastic suggestions (i.e. Spirit of Bad Wi-Fi) and headshaking over why the corporation would even consider a PR stunt that left them so vulnerable, something interesting happened. The contest worked. In fact, it exceeded expectations. Not only did BC Ferries end up with great names for their vessels, the social media and marketing department was able to engage with consumers on a level that far surpassed its goals. That story was one of many entertaining insights from BC

CHAMBER EVENTS FOR MAY

Ferries CEO Mark Collins, who spoke to more than 80 people at The Chamber’s Business Leaders Luncheon on April 18. Mark’s inspirational commentary on BC Ferries served as a reminder of why British Columbians, despite our grumbling, are generally proud of our worldclass service. There is still much work to do though. Challenges include convincing folks on small islands that their input is valued. Mark spoke about the perception in some places that the “suits from the South Island” were only interested in making decisions in the interest of the corporation,

not communities. “This is the feedback I’m getting from customers, and it’s clear they don’t trust us — that’s a problem,” he said, describing how the corporation has had to first prove it’s being honest before it can even begin to work with some communities. To be clear, people feel safe taking the ferry. But can you imagine trying to sell your product to customers who, for generations, have grown up thinking it’s their birthright to mistrust your organization’s leaders? To change that perception, Mark says BC Ferries has adopted an aspirational vision “to act

in a way that earns the trust and becomes valued by the communities they serve.” The corporation’s new mission is to connect “customers and communities with people and places that are important in their lives.” No mention of being a transportation service, because that’s not how people think about BC Ferries. It is simply our connection to people, to services and to the goods we need for a healthy regional and provincial economy. BC Ferries is coming off a record year, having moved 21 million passengers in 2017 – the most ever. The corporation is moving to a new reservation system

• Wednesday, May 23 Member Networking Breakfast Cedar Hill Golf Course

that will offer more convenience for customers. It makes sense to operate like an airline or train, rather than the current method of charging an extra fee just to guarantee a specific boarding. Mark also confirmed that he is looking at the feasibility of a route connecting the West Shore with downtown Victoria. It’s very early, he cautioned, but doesn’t that sound exciting? Catherine Holt is the CEO of the Greater Victoria Chamber of Commerce. She can be reached at CEO@victoriachamber.ca, www. victoriachamber.ca

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MAY 2018

SPECIALIZED PRINTER HAS SERVED REGION FOR NEARLY 50 YEARS Rolex Plastics and Printing: Experts In Logo-Branded Printing Assignments

ICTORIA – The task of making a good first impression can be the difference between success and failure, especially for business. Ensuring that an enterprises’ best face is put on all of its external marketing and presentation materials has been the stock and trade of Victoria’s Rolex Plastics and Printing Ltd. for nearly half a century – and it has no intention of changing that any time soon. “Our specialty is the creation of logo branded printing, items such as marketing and stationary supplies, three-ring binders, vinyl wallets, restaurant menu covers, lawn signs and just about any office supplies a company’s logo can be printed on,” explained Sam Soliman Rolex Plastic’s President and Chief Executive Officer (CEO). “What’s unique about us is not only do we print on paper, but also on plastic and vinyl, all with exclusive design and branding of our clients. Take three-ring binders, ideal for training organizations and departments, for example. We manufacture them from start to finish. We start with the boards and then we cut them up, seal them and then print whatever message, logo, and design the customer wants. These are ideal for seminars or any type of corporate record keeping, and are perfect for health, safety, and training manuals.” Operating with long-term, experienced, production staff, Rolex is located in a sprawling 15,000 square foot shop at 2745 Bridge Street in Victoria. Launched in 1972, the company routinely serves clients located across Canada. Thanks to its competitive pricing, superior product line and extraordinary customer service Rolex Plastics has become the provider of choice for firms large and small when it comes to marketing and brand visibility. Rolex operates complete offset

and digital and screen printing departments and bindery operation, providing increased colour and production capabilities. Specialists in the manufacture of products that enhance a company’s outward presentation, Rolex Plastics & Printi ng pro duces logo-bra nded marketing products including business cards, door hangers, marketing signs, decals, drink coasters, postcards, note pads, fridge magnets, and brochures. Logo-branded office stationary supplies include binders, clipboards, letterheads, envelopes, carbonless forms and more. “Auto dealership wallets are extremely popular, the sort of item used to hold automotive warranties are a good example of the types of things we produce for our clients. Another frequent assignment is the printing of menu covers for hotels and restaurants. Our primary clients are businesses so you’d have to say that we were founded to help businesses succeed,” Soliman said. “We routinely serve all types of business, from manufacturers to hotels to restaurants to grocery stores and general commercial businesses. Basically we work with any business that requires its logo imprinted on marketing or office supplies or even realtor lawn signs. We frequently work with realtors and election candidates that need a lot of lawn signs. The range of products is basically as diverse as the clients we make them for.” Keepi ng up w ith the latest trends in full colour printing tech nolog y Rolex Plastics & Printing is staffed and equipped to handle virtually any presentation-themed printing assignment. “We have a long and rich history in the print industry and anticipate continuing to build on that history in the years to come,” he explained. “We may be a local business, but we serve a client base that spans the continent. We offer businesses a number of solutions to make their brand shine, which really is what it’s all about.” www.rolexplastics.com, www. bclawnsigns.com & www.menucovers.ca

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MAY 2018

LANDSCAPING Sponsored By

Victoria Gardeners Find Work To Do All Year Round Climate & Demographics Changing The Face Of Canada’s Garden City BY DAVID HOLMES

ICTORIA – The City of Victoria isn’t referred to a s t he Ga rden City by accident. From the professiona l ly desig ned, g roomed and maintained splendour of such world-famous locations as Butchart Gardens, the Abkhazi Garden and Horticulture Centre of the Pacific, to hectares of civic parkland and countless individual homeowners – Victoria (especially at this time of year) is awash with colour and landscaping designs created to appeal to every conceivable eye and taste. But there is a change in the wind for the city and its rich history of floral delight. Global wa r m i ng h as a f fected t he regional growing season and even the types of vegetation choices selected. The aging of the population is also impacting the city’s visual presentation as many of the Greater Victoria area’s classic gardeners are less inclined to spend days on their SEE VICTORIA GARDENERS | PAGE 9

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Flower displays don’t have to expansive to be beautiful, for many residents the back deck is the perfect floral venue

VICTORIA GARDENERS CONTINUED FROM PAGE 8

knees with gardening tools, while the younger generation are finding that the challenges of careers and family life have reduced the time they can devote to their yard work. The result is an emerging civic landscape that remains beautiful, but one that is more Victoria-specific than ever. “Gardening and Victoria are pretty inseparable things – gardening is inherently what Victoria is all about. In its past history it was always considered a city of gardens and there’s even something of an expectation that Victoria and gardening go hand in hand,” explained Michael Creighton, the City of Victoria’s Supervisor of Parks Operations, specifically related to horticulture and the operation of the city’s nursery. “When you’re working with a public entity that has that sort of expectation, backed up by all of this history, you’re going to be expected to carry that level of excellence on, even to grow it and foster it for the next generation. There are a lot of factors as to why Victoria devotes so much time to gardening, certainly

tourism is one of them, but really it’s all about civic pride and Victoria has a lot to be proud of.” Creighton and his team are involved in a wide variety of projects across the city, not least of which is looking after the approximate 1,350 hanging flower baskets that help to give the city its distinctive floral flavour. The annual ritual of decorating downtown lampposts with hanging baskets dates back to 1937 and takes place each June. For many it is the official sign that summer has finally come to the Capital City. In addition to the municipal nursery the City’s gardening crew are also responsible for keeping the more than 100 civic parks blooming and well-groomed throughout the year. One of the Victoria area’s most spectacular city parks is Beacon Hill Park, a 200 acre oasis of arboreal and floral splendour that also serves as the headquarters for the city parks crews. Aside from city crews and the professionals who work at the city’s top destination gardens, the real task of keeping Victoria lush and beautiful falls SEE VICTORIA GARDENERS | PAGE 10

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Some gardeners enjoy the more natural look to the trimmed and cultivated approach when planning their yard

VICTORIA GARDENERS

“The thing gardeners have to

CONTINUED FROM PAGE 9

remember is that yard work is a

on the shoulders of the army of individual citizen gardeners – those amateur enthusiasts who tirelessly work to beautify their yards and to keep their local neighbourhoods in bloom. One of the most popular ways for local residents to learn how to best utilize their personal urban real estate, for either flowers or to grow produce, is to ask for advice from the city’s numerous gardening centers, or to take a formal course at one of the region’s educational institutions. Both Camosun College and the University of Victoria (UVic) offer detailed programs offering a wealth of gardening information. “Many of the courses that I’m involved with as an instructor are geared toward those individuals interested in pursuing a career in horticulture, exploring all aspects from pruning and maintenance to garden design. I used to teach in Olds, Alberta and what makes teaching horticulture here so nice is the climate. While at the same time they might still be buried in snow, we in Victoria can be working out in the yard. In many ways, unlike elsewhere in the country, Victoria can really be a year-round gardening city,” explained Jeff de Jong, a horticulture continuing education instructor with the University of Victoria.

year round undertaking, with its own challenges.” JEFF DE JONG HORTICULTURIST, UNIVERSITY OF VICTORIA

When not working at UVic, de Jong is also a horticulture instructor at the Horticulture Centre of the Pacific, a beautiful complex of different gardens located a few kilometers north of the city’s downtown core. “The thing gardeners have to remember is that yard work is a year round undertaking, with its own challenges. It’s sopping wet in the wintertime, which is not a great thing for the plants, and then it’s dry as a bone all summer. Victoria is the driest of all major Canadian cities in summer, typically getting less than half an inch of rain. So you have to be very selective about the type of plants you choose because not everything will survive those extremes,” he said. “With Global Warming having a very real impact, the polar difference between our winter and summer climates will likely become even more acute, making the job that much more challenging. Ultimately SEE VICTORIA GARDENERS | PAGE 11

LANDSCAPING

MAY 2018

City apartment dwellers can still be gardeners, with small space patio gardens adding colour and fresh produce A summer ritual since 1937, each June the City of Victoria puts out approximately 1,350 hanging flower baskets

VICTORIA GARDENERS CONTINUED FROM PAGE 10

the changing face of the types of plants we can grow will impact the look of the city. It’s still going to be as garden city, but one that is slowly taking on a new face.” For the city’s Creighton, an aspect of gardening that is really taking off, especially among the community’s younger residents are the possibilities offered by container gardens. “If you’re into gardening or you just want to have a nice pot on your deck with a few tomatoes in it, it’s all about

planning. Do your homework and have all of your materials in place,” he said. “Making your plans, whether it be for flowering beds around your home or containers on your patio deck, really pay off later when you can enjoy the fruits of your labours. Our climate allows us to grow crops of some sort or other all year round, but it definitely takes a little pre-planning. Gardeners just have to be adaptable to enjoy their yards all year. Gardening isn’t only for the spring and summer, it can be enjoyed at any time.”

Getting ready for summer, here are just some of the hanging baskets slowly getting ready in a city-owned greenhouse

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MAY 2018

SOOKE BREWING COMPANY IS A CELEBRATION OF BOTH COMMUNITY & CRAFT BEER “What we produce is Love Is Part Of The Recipe For Success For Craft Brewer

OOK E – A not so secret factor in the evolving success story that is the Sooke Brewing Company (SBC) is love – an unabashed love for community and for high quality craft beer. Launched in 2017 by five partners who wanted to give back to the region they grew up in, while expanding on their passion for business and beer, the SBC is quickly becoming the place to be on the South Island. The Sooke Brewing Company is owned collectively by Carl Scott, Yari Nielsen, Anton Rabien and Trevor Wilson with their Head Brewer John Adair joining the enterprise as a partner as the project’s final plans were taking shape. “It all sort of started for me about two and a half years ago when I met Yari Nielsen when I was working as a brewer at Courtenay’s Gladstone Brewing Company,” Adair explained. “Ya ri ca me to where I was working and mentioned that he was working on a plan to open a brewery in Sooke. He came in for a chat, to ask for a little advice and things like that. But about the time I left Gladstone I took a little time off and was looking around for my next project so I contacted Yari to see how things were progressing. He told me that their original brewer couldn’t commit so he asked if I was interested. So we had a meeting and that led to my becoming part of the company.” When the pair had their meeting in January 2016 the Sooke Brewing Company was little more than an empty lot and a set of building plans, but progress on the enterprise moved quickly after that point. From Adair’s point of view, being involved in the design of a brewery from the ground up presented him with a unique opportunity. “Absolutely, it was an incredible

worlds apart from what is produced in bulk by the large commercial breweries.” JOHN ADAIR HEAD BREWER, SOOKE BREWING COMPANY

opportunity. I was able to offer feedback even on things like the layout of the building. Carl is one of the owners of the brewery but he also owns the building, he owns the land and he built the structure, so he’s both the landlord and an owner. So I was able to work with him on the layout, but from day one I was able to provide input on all of the brewing equipment that we presently use. It’s very rare for a brewer to have that sort of influence on the ultimate design,” he said. A Victoria native, Adair began his brewing career as a competitive home brewer (being ranked 11th best in Canada at one point) before turning his amateur passion into a professional vocation. Working in various breweries he learned his craft over many years, from packaging to becoming a brewer, a skills set that has helped to jump start the successful launch of the SBC. The brewing community in British Columbia is relatively small, with the result that many in the industry were aware of Adair’s involvement in the Sooke Brewing Company project. However, during the design and construction phase of the endeavour there was little work for him to do, and due to his commitment

The owners and staff at the Sooke Brewing Company are excited to be part of the local Sooke business community to the SBC he couldn’t find work elsewhere in his field, so he took the opportunity to expand on his knowledge base overseas. “I actually went to Scotland where I worked in a Belgian-style brewery in the north of the country for nearly a year as Sooke Brewing took shape. It was a phenomenal experience. I had the opportunity to not only run the brewery and to see how things were done over there, I even got to take a couple of trips to the continent, to Belgium, to see how the great European breweries

operate,” Adair explained. “That kind of exposure allows you to pick up ideas, to see other ways of doing things. I’ve been able to incorporate some of those experiences into the work we do here today.” After literally years of dreams a n d pl a n n i n g, fol lo we d b y months of construction and fine tuning, the Sooke Brewing Company officially opened for business in November 2017. Located at 2057 Otter Poi nt Road in Sooke, the SBC consists of a spectacular custom built

approximately 2,500 square foot structure featuring a state of the art brewery and one of the finest tap rooms on the South Island. Thanks to an incredible amount of pre-planning the firm went from ground breaking on the property to opening the doors for business in about a year – a very intense and busy year! “I returned to Canada in May 2017 so I was there during the final construction phase, helping to set everything up and to get ready for our grand opening. We first opened to the public on November 20 th , so we’ve been up and running a little over four months now,” Adair said. From its inception the Sooke Brewing Company, and the look and feel of its operation, were meant to celebrate the unique rustic charms of the community that it serves. Distinct from the bustle and pressures the nea rby metropol ita n a rea is noted for, the District of Sooke is in contrast an idyllic centre of calm and pristine beauty. As many of the SBC’s owners come from the community honouring that distinctiveness was a key part of both the brewery’s design and the firm’s corporate philosophy. “The attention to detail that went into the design and construction of this building is incredible. We’ve had the tables and bar made with live-edge lumber, the walls are decorated with photos of the local logging industry, we wanted to do something that was different, we wanted to do something that was truly Sooke,” he explained. “Everything we’ve done is to create a place that is by and about Sooke. Our goal was to create a true community destination.” Looking timeless despite being newly opened, the Sooke Brewing Company has been deliberately created to not look and feel like a modern urban brewery, a philosophy that extends to its equally distinctive product line. As with many craft breweries, the SBC features a few primary product lines, with a number of small batch speciality brews that

Proud to have been a part of building the Sooke Brewing Company.

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MAY 2018

The spectacular Sooke Brewing Company building has been designed as a tribute to the region’s rustic history

As part of the operation’s tribute to the local forest industry the SBC’s tables and bar make use of live-edge lumber change with the season and the whim of the owners. Presently the brewery features a number of European-inspired beers (it currently has seven different beers on tap), from its

own take on a classic India Pale Ale, to a Vienna Lager, to a distinctive Oatmeal Stout among others. Each made with the same dedication to quality and handmade excellence that inspired

the founding of the company in the first place. Currently the Sooke Brewing Company has a staff count of less than a dozen, and is capable of producing approximately 90 hectoliters of beer at a time, in addition to holding vessels that can store up to 120 additional hectoliters of product. “This has been a good time for a company like ours to start. Craft brewing has become very popular and the laws have changed to allow operations like ours to exist. What we produce is worlds apart from what is produced in bulk by the large commercial breweries,” Adair said. “But beyond that this place is also about providing a good quality product in an atmosphere

that is of equal quality. It’s about the experience as much as it’s about the beer. Everything we do is about quality, in the beers we produce, in the service we provide and in the experience the customer has when they visit us.” As a f ledgl i ng brewery the Sooke Brewing Company has only a handful of distribution methods, currently offering its line of products in one litre cans and growlers (glass jugs) that you can see being filled right before your eyes. The SBC also sells many of its products through a growing number of local pubs and other regional venues. But the ideal way to experience the SBC’s best is in its comfortable tap room, where all of its current products are available.

T he operation a lso recently opened a patio area for those who enjoy their beverages ‘Al Fresco’ – a portion of the operation that’s anticipated to get much busier once the warmer weather arrives. “We’re still rotating through our beers finding out what the customers like. We’ve only been open a few months so these are early days. We’re just preparing to go into our first summer, so that experience will help us when it comes to fine tuning our product line,” he explained. Since first opening its doors to the public the SBC’s initial response from the community has been very positive. After a very buoyant Christmas season the new brewery began its first New Year on a building note, learning with each passing week how to serve the Sooke community even better. Now well into its first year of operations the staff and owners of the SBC are confident that the future is bright, and are appreciative of the response their endeavours have earned from the local community. “I can’t say enough about our locals. They’ve really seemed to embrace us as one of their own. They see what we’re doing and they like what we’re doing – they like the products and the atmosphere so I’m very happy about the way the community has responded,” he said. www.sookebrewing.com

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SBC’s Head Brewer John Adair played an active role in the design and layout of the operation’s brewing equipment

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SALES

MAY 2018

WHY MOTIVATION IS SO HARD The true key to understanding motivation starts with understanding

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JOHN GLENNON

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et’s face it motivation, or motivating others is hard, especially if they are employees of yours. One of the most com mon t h i n gs I he a r from business leaders is “our people just need to be motivated.” Now, in all honesty, this may be a true statement. However, even if it is, this is only a tiny portion of the issue or challenge. Every year businesses and their leaders spend several billion dollars and countless hours trying to motivate their people. This statement is true in the business community and also in the non-profit world. Most of the time, the leaders who make the decision to make the investment for this are at least partially disappointed. Doi ng the sa me th i ng over a nd over, a nd expecting different results, also known as the definition of insanity, is a phrase you likely have heard. It is what happens in most orga n i z at ion s when it comes to motivating their employees. Recently, I was contacted by a large company to see if I would deliver a keynote speech at their annual meeting.

When I asked them what they wanted to accomplish, they said, “We just need you to motivate our people.” Of course, I asked some follow-up questions to learn more, and in doing so, I learned that over the last several years they had had both an annual company-wide meeting and several smaller regional team meetings. At each one, they brought in an outside speaker to motiva te e v e r y o n e . W h e n I asked how it was working, the person on the phone laughed out loud a nd shared how she thought it was a crazy waste of time, energy, and money. However, it was what the CEO wanted. Later, I visited with the leader, and he shared that this was the norm from before he became the CEO. As we talked further, he also admitted it seemed to be foolish. However, he believed that this is just that way it is done, and went on to share that he had no idea what else to try. He was very frustrated that it seemed to be such a waste of time, energy, and money every year. If you feel the same way, I need to share with you that

you are not alone. Business leaders often share with me that they have no clue how to motivate their people to long-term success. Instead, they embrace the long-standing notion that a pep-rally is the answer. Pep-rallies were great to help the football team get pumped up for the game on Friday night. But, if you recall, they did it before every game, not just once a year. However, in the corporate world, we think once a year works. The true key to understanding motivation starts with understanding people, and that must start with understanding you rsel f a nd you r motivators. Then, you must realize that each person has different motivators and that the vast majority of them come from within, not from the outside. The football team and your sales team are and always will be more motivated to succeed for themselves and their goals than they will be for anything other reason. Take the time to understand each of your people individually, then plan your motivational strategy. ohn Glennon is the owner of Insight Sales Consulting Inc, an authorized Sandler Training Licensee. He can be reached at jglennon@sandler. com, toll free at 1-866-6452047 or visit www.glennon. sandler.com. Copyright 2013 Sandler Training and Insight Sales Consulting Inc. All rights reserved.

February 2018 — Transportation Numbers Up And Occupancy Down! Reports from Chemistry Consulting show that all transportation and conference statistics are up from 2017, but hotel occupancy is down 4.18 per cent from February 2017, and 9.33 per cent YTD. Weather conditions have been poor, affecting closein visitation on weekends. Regardless of the poor weather, Victoria’s flower count took place this year, March 7-14th, resulting in a grand total of 3,467,394,781 blossoms! ••• According to a study by Resonance Consultancy, Millennials (20-36 year olds) are now the largest demographic segment, having surpassed Baby Boomers in 2016, and the fastest growing segment of travellers. Of the Millennials surveyed, 61 per cent are married and 58 per cent have children – it is important to realize that this generation is now in a position to have

kids of their own!

••• The Craft Brewery movement continues to evolve throughout British Columbia and in Victoria in particular. Victoria now boasts 13 breweries along with many great restaurants and pubs where you can sample the local product. Growth is further evidenced in the recent plans for expansion that we are seeing all over Victoria, from Phillips Brewery’s plans to open a tasting and retail outlet this Spring, to Moon Under Water’s expansion and Hoyne Brewing’s search for larger space. As this sector develops, so does the tourism opportunity and the BC Ale Trail has done an amazing job in showcasing craft breweries around the province through Destination BC’s Cooperative Marketing Program. Chemistry Consulting.ca

CONSTRUCTION

MAY 2018

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SAANICH PENINSULA

MAY 2018

IT ISN’T GROWTH OR HIGH QUALITY OF LIFE

I SAANICH PENINSULA DENNY WARNER

n O c to b e r 2 017, Ca n a d a Mortgage Housing Corporation (CMHC) surveyed 2,507 Canadians who intended to buy a new home in the next two years. “In regard to the type of home buyers are planning to buy, single detached homes are preferred by the majority, especially by Current Owners (74 per cent). Apartments and condominiums come in second, followed by semi-detached houses including duplex, and townhouses.” Evidence shows that most of us would prefer to live in a detached home with a yard. Despite there being nowhere affordable

for most of us to live in this area, when higher density projects are proposed, residents express concern about the community losing its charm, about parking, increased traffic, the shadows created by new buildings and debate the esthetics and style. The reality is that most of the locals who resist are not the people who are desperate to get into the market. A condo or apartment is a welcome first opportunity for home ownership. In the middle are the planners, who include the municipal staff and council, who make the decisions about density. They

Congratulations The Chartered Professionals in Human Resources of British Columbia and Yukon proudly announce the 2018 professional award recipients:

Award of Excellence: HR Professional of the Year Award Michelle Sing, cphr

Interim CEO, YWCA Metro Vancouver

This award is given to a CPHR BC & Yukon member who contributes to an organization by achieving significant business results, and by demonstrating exceptional leadership both as a personal and professional role model.

Rising Star Award

Tierra Madani, cphr candidate

This award recognizes a CPHR BC & Yukon member, within the first 5 years of their HR career, who has made a positive impact to their organization and shows the potential to go far within the profession.

Human Resources Manager, Vancouver Island Brewing

To learn more about these exceptional winners please visit www.cphrbc.ca/awards

What is most curious is the way developers are described and the expectations asked of them that would be asked of no other entrepreneurs

are entrusted with the vision of the community, its livability quotient, and must weigh the views of residents who may be concerned about how density decisions will affect their home values, views and enjoyment of the streets against those of the developers who are justifiably protective of their project’s financial viability. What is most curious is the way developers are described and

the expectations asked of them that would be asked of no other entrepreneurs. Their risks are huge. The returns are not a given. Not many of us would be willing to wade into an entrepreneurial venture of similar scale, the merits of which will be debated in very public settings and scrutinized to an extent that few of us would allow or enjoy in our own businesses. The Official Community Plan is a document that incorporates the values, priorities and vision for a community. Much has changed since 2007-2008 when the three municipalities on the Saanich Peninsula adopted their current OCPs. It is time for a review. Developers have a right to build under law. Land is not zoned ‘vacant’. Giving stakeholders an opportunity to provide input to these important strategic, visionary land-use planning documents will provide greater comfort and certainty to residents, decision-makers, developers and investors. In practice, we are all investors in our communities. Denny Warner is the Executive Director at the Saanich Peninsula Chamber of Commerce. She can be reached at execdir@ peninsulachamber.ca

BC Ferries Future Vision For Swartz Bay Terminal Victoria

C Ferries is embarking on an engagement process from now until the end of summer 2018 to gather community input that will shape future plans for Swartz Bay terminal. The company values local community and customers’ input, as it recognizes the important role of Swartz Bay terminal to ferry users. BC Ferries would like to hear from customers, nearby residents, local communities, and other key stakeholders as we start to develop a new long-term vision for the terminal. Engaging with key stakeholder groups will be the first step in the process, followed by pop-up sessions at the terminal that all customers can participate in. Also, BC Ferries will have an online engagement option beginning in late-May. Following these sessions, the company will prepare a report summarizing everything it heard and BC Ferries will post the summary report online for customers and community members to view. “We want to hear what our customers, nearby neighbours, and communities have to say about the future of the Swartz Bay terminal,” says Mark Wilson, BC

Ferries’ VicePresident Strategy & Community Engagement. “More than seven million passengers travel through the Swartz Bay terminal each year. The goal of creating this long-term plan will be to enhance the travel experience for our customers and help support growth in the region.” Engagement with the community builds on the previous master plan developed in 2004. Since that plan, there have been a number of terminal upgrades to the ticket booths, traffic flows and berth modifications. The new Terminal Development Plan, when completed, will guide the long-term planning and investment into future improvements for Swartz Bay. The next step in the Swartz Bay Terminal Development Plan will be the development of concept options and draft a plan that meets BC Ferries’ and the community’s collective needs. BC Ferries expects the final plan to be ready later this year. The long-term plan for Swartz Bay terminal is intended to create a vision for a more efficient and pleasurable experience for customers, while supporting growth in the region by moving people and goods with greater ease.

MAY 2018

VANCOUVER ISLAND ACCOUNTANTS INNOVATE WITH NEW WEB BASED SERVICES “With the tools and Connect Live CPAs represents a shift in the rapidly evolving accounting technology landscape

A NA I MO – I n a n i ndustry where historically the service delivery model has been slow to evolve, the days of having to cart your slips and documents to your accountant is rapidly coming to an end due to Connect Live CPAs. The innovative services offered by Connect Live CPAs have been created for today’s technologically savvy client. Accou nting for the contemporary marketplace, Connect Live CPAs serves individuals and businesses looking for the convenience that leading technology offers and are seeking an edge in the marketplace. “In a connected world Conn e c t L i v e C PA s p r o v i d e s quality accounting, tax and advisory services for individuals and businesses using the latest web-based technology to minimize cost and maximize value and convenience for clients,” explains Colin Haime, one of the partners in Connect Live. Prov id ing professional acc o u n t i n g s e r v i c e s to t h e i r Nanaimo area clients for decades, Chartered Professional Accountants (CPA) Denise Barber and Colin Haime opened their original practice Barber & Haime Chartered Accountants in 1991. The pair built their business by focu ssi ng on developi ng relationsh ips a nd prov id i ng good service to their clients. In time they were serving a client base of hundreds of corporate and thousands of individual clients. “While our practice was very successful, it relied on clients expecting the traditional CPA model while the industry was dramatically evolving,” says Barber.

systems available through Connect Live CPAs, clients will have quick and easy access to everything they’ll need to make better business and personal decisions, even on the go through their smartphone.”

“Recognizing that the profession was changing Colin and I decided to change our focus and business model to embrace this new reality. In July 2017 we sold our ‘bricks and mortar’ accounting practice and established our new web based practice - Connect Live CPAs Inc. – an approach that we consider to be the accounting services model of the future.” Combining the latest technology with the time-honoured human touch, Barber, Haime and staff have introduced this leading-edge approach of accou nt i ng, ta x a nd bu si ness advisory services to a new and expanding client base. Described as a ‘Real Time, Real Life Advantage’, by employing the latest techniques in cloud accounting and tax services, document scanning and analysis, web-based bookkeeping and client communication, clients will have access to Connect Live’s services in real time, whenever they need it. “Com mu n ication w ith clients is key and delivered mainly through client portals, web access, smartphones, email and via online conferencing,” says Haime. “Connect Live CPAs continues

(l-r) Denise Barber and Colin Haime are the founding partners of Connect Live CPAs

Accounting and tax services should be as painless as possible, while providing value for you or your business. The ease of the Connect Live business model allows them to reduce your stress in these areas so that you can concentrate on growing and maintaining your business the tradition of providing advice and services built on relationships without the inconvenience of the clients taking time out of their busy day to travel to a formal office - this is truly accounting for the 21st Century.” With the tools and systems available through Connect Live CPAs, clients will have quick

Leveraging cloud technology and automation to simplify your Tax, Accounting and Business experience.

and easy access to everything t hey’l l need to m a ke better business and personal decisions, even on the go through their smartphone. Another plus is that Connect Live’s web-based focus eliminates distance barriers. Clients can be mobile and still maintain access to their data and Connect

Live’s services regardless of location. Equally beneficial for both personal and business clients, Con nect L ive CPA s prov ide client training and assistance as part of the service package. “Personal tax clients have web access and can securely download retu r n s a nd repor ts or upload documents, to or from, their electronic devices seamlessly at any time,” explains Haime. “T h is a l lows Con nect Live to concentrate on being your trusted advisor as well as reducing clerical requirements and providing timely access to information.” Business clients are serviced through their secure dedicated business client portal using simple software applications and document uploads. Connect Live CPAs provides thorough, accurate reporting and analysis that allows you to maintain your financial health and realize your business goals. T his innovative client service delivery model fulfills a client’s tax and accounting requirements. This includes tax fi l i ngs, fi na ncia l statement compi l at ion, b o ok ke epi n g, payroll and business advisory services; with the added convenience and reduced cost due to evolving technology. “Connect Live can even customize a client services program for the convenience of utilizing online services such as Quickbooks, Sage One, Xero, Hubdoc and Receipt-Bank to make the administration of your accounting and year-end financial statement / tax reporting needs as efficient and informative as possible,” says Barber. “Accounting and tax services should be as painless as possible, while providing value for you or your business. The ease of the Connect Live business model allows us to reduce your stress in these areas so that you can concentrate on things that are more important to your happiness and success.” www.ConnectLiveCPAs.ca

Learn how Connect Live CPAs can help you: www.ConnectLiveCPAs.com Denise@ConnectLiveCPAs.com Colin@ConnectLiveCPAs.com

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MAY 2018

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HOULE ELECTRIC CONTINUED FROM PAGE 1

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1000 individuals from all across Canada, including general contractors, government representatives, suppliers, trade service providers, and association representatives. All of these were representing an industry valued at $73.8 Billion nationally for 2017 and 10 per cent of BC’s GDP. “I was very honoured to be recognized at this particular event, as it marks the 100th year of the Canadian Construction Association,” says McLean. “I was honoured that there were so many who came before me, and that made me to focus on the upcoming group of people who need to be mentored and encouraged in the trades.” This isn’t the first time McLean has been recognized by his peers. Prior to this recognition, he was the recipient of the BC Construction Association’s (BCCA) D i s t i n g u i s he d Service Award in 2016 in recognition of his contributions to the growth a nd s t at u re of B r it i s h Columbia’s construction industry. A l l th is recog n ition comes after years of volunteer efforts in the regional and provincial construction community. In addition to his tenured career at Houle, McLean was the founding director of the Construction Foundation of BC, and helped launch the Project Shop Class, a good-will effort to enhance high school shop classes. He has served as Board Chair for both the Vancouver Island and British Columbia Construction Associations, and was the first Industry Co-chair on the Deputy Minister’s

Industry Infrastructure Forum. McLean has also been involved in many of Houle’s community building contributions. Houle Electric is involved in supporting the Broadmead Care Society, HeroWork, and the Cerebral Palsy Association of BC, building a school in Haiti to train locals in various trades, and supporting various local sports teams through sponsorship and volunteer coaching. McLean also participates in the Steptember program, where Houle challenges employees to walk 10,000 steps a day for the month of September, raising money for the Cerebral Palsy Association of BC. “Cerebral Palsy directly affects our employees as well as a son of one of our servicemen, so it hits close to home,” he says. McLean’s extensive volunteer work supplements a long-tenured career, a majority of which has been spent at the same company - Houle Electric. “I’ve been employed by Houle Electric for a total 35 years, and have been an owner for over 30 years now,” he says. “I grew up on the tools as a journeyman, worked toward my red seal, and I’ve been off the tools for a while - longer than I’d care to admit.” “One way I got to where I am today is by being sincerely interested in people and focusing on their needs - either as a customer or as a team member,” says McLean. McLean recalls two major mentor fig ures who helped shape th is attitude: Robert Lashin (current Houle Electric CEO) and Frank Pighin (company fou nder Lionel Houle’s brother-in-law). “Robert Lashin was a true

mentor and leader to me. He inspired me with his enthusiasm, as well as his ethics. He made the company a great organization to work for,” McLean says. “Frank Pighin is now retired, and he apprenticed at Houle in the 1940s. He showed me how to have a strong work ethic and integrity.” One of the reasons McLean loves working with Houle is their people-first approach. “The customers keep coming back to us, and they refer other people,” he says. “We are now service oriented and technology driven.” McLean describes himself as a “downside up, o u t s i d e i n m a n a g e r.” “Dow n side up” mea n s that team members on the bottom of the company inform decisions to the top of the company. “Outside in” denotes the principle that those on the outside (customers) inform the direction to the inside (the company). This principle is helping to propel the company into the future. With annual revenue of over $200 Million per year, Houle Electric is operating out o f s e v e n d i f fe re n t B C locations. They have expanded their operations to include security systems, Audio Visual systems, integrations programming, and have been key planners on both the North Island Hospitals and Penticton Hospital projects. “Even though we take on these massive projects, we still respond to the smallest calls,” says McLean. Both the success of Houle Electric and the success of Ross McLean are the result of an attitude that puts people first. www.houle.ca

ESQUIMALT

MAY 2018

ENVIRONMENTALLY STRONG DEVELOPMENT IN ESQUIMALT

ESQUIMALT CHRIS EDLEY

he Esquimalt Chamber of Commerce is excited to be supporting a new development called Corvette Landing, and I’m proud to say that the Chamber played a role in helping get the project through its third reading at t he Tow n sh ip. T h is development will bring a number of important economic benefits to Esquimalt, but most noteworthy is how closely linked these economic benefits are to long-term environmental sustainability. The immediately obvious environmental factor for this building will be its Passive House Certification which means that it will be extremely energy efficient. This means the building will draw significantly less energy than typical equivalent buildings and of course will reduce the energy/living cost

for residents. T he nex t th i ng is the u s e o f p re-f a b r i c a te d Cross-Laminate Timber (CLT) construction. This is a fairly new construction technique that uses a much higher per centage of renewable resources than traditional steel and concrete buildings. It is typically unheard of to create a 12-storey structure using wood construction, but th is h igh-streng th prefabricated technique will result in less waste, significantly lower greenhouse gas emissions, and a much faster build than traditional techniques. It will be the first of its kind in the region and the eyes of the building community from across Canada will be on Esquimalt as this comes together! Another key feature of this development is related to its location and target demographic. It is not insignificant that Corvette Landing will place 83 units within an easy walk of CFB Esquimalt, and the Esquimalt Graving Yard. Not only is the location ideal, but the developers a re targeting a demographic that works there, and are even including such features as assistive financing to allow these folks to purchase these units. This directly addresses the

critical workforce housing issue that the region faces, and is a model that should be examined and replicated around the region and near the larger employers. We need way more of this kind of thing. This one development won’t cure the region’s commuter traffic congestion, but it w i l l play its role in mitigating exactly that. Based on its location and target demographic, it can potentially pull up to 83 families out of the morning crawl resulting in improved quality of life and a reduced environmental impact. Not to mention the benefit of having more people living near Esquimalt’s core and adding to the vibrant growth and prosperity that is happening here. In conclusion, we a re really excited to see this d e v e l o p m e n t c o m e to town, we look forward to seeing it come together, and commend the Township and the people of Esquimalt for supporting this type of growth! Keep your eyes on Esquimalt… there is a lot of exciting growth happening here!

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YOUR NAME DOES NOT MATTER; WHAT CUSTOMERS WANT TO HEAR IS THEIR OWN NAME

CUSTOMER SERVICE LUCY GLENNON

omeone once sa id that the most b e aut i f u l word i n the world that a person can hear is their ow n name. Getting creative about find ing out you r customer’s name will pay dividends. Addressing you r cu stomer d i rectly by name will create a sense of familiarity and

i nt i macy t hat no sa les strategies, service tactics or marketing campaigns can produce. For example, customer care prov iders at Old Nav y w i l l w r ite c u s to m e rs’ n a mes i n ch a l k on t he changing room door to add ress t hem d i re ct ly and find out if they need help. Starbucks will mark the customer’s name on a coffee cup to ensure the correct person receives the correct beverage. Customers will suspect that you state your own name not for their sake, but rather in order to ensure you receive commission credit for the sale. Is it more important to find out your customer’s name than to provide him

w ith you r na me? T hat depends on what kind of impression you want to leave on you r customer a nd whet her you’re searching for immediate sale or building long term loyalty with many future sales. If you want to connect on a me a n i n g f u l level w i t h yo u r c u s to m e rs , using their name is the b e s t a nd mo s t l a s t i n g connection possible. Lucy Glennon specializes in customer service training and recruitment and hiring. She can be reached at 866.645.2047 or lucyg@ hireguru.com or at the HireGuru.

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MAY 2018

SAYWELL CONTRACTING – FROM LEAKY CONDOS TO PASSIVE HOUSING “Our success and our future have been built on

Regional Construction Firm Has Grown By Recognizing Needs In The Marketplace

developing a relationship over financial gain.”

ANAIMO – The growth and success experienced by Saywell Contracting Ltd. over the past two decades is directly linked to a talent for recognizing a need in the marketplace, and then for satisfying that need. A general contractor specializing in multi-family, commercial and industrial construction, Saywell Contracting was initially created through the opportunity that appeared during the province’s ‘leaky condo’ crisis of the 1990’s. However today the company has evolved to become a leading provider of energy efficient construction and exceptional project management services for clients located across Vancouver Island. Being at the right place at the right time, Saywell Contracting had fortuitously discovered a market for its services that allowed it to grow quickly, adding to its staff count and skills levels with each succeeding contract. “The growth happened almost organically, without any real planning – it just sort of took off. In the early days we really built the company around the leaky condo epidemic, working on buildings from Courtenay to Victoria. For years 80 per cent of our revenues came out of Victoria as they simply had more condos to work on,” he said. With his traveller’s eye always peering toward the horizon, Saywell began to look around for creative opportunities and business fulfillment elsewhere in the construction sector, with the development of his own multifamily projects and other new construction challenges offering the appeal he needed. That creative and corporate satisfaction took the form of new construction, both residential and commercial.

SHELDON SAYWELL PRESIDENT & FOUNDER, SAYWELL CONTRACTING LTD.

Sheldon Saywell is the President and Founder of Saywell Contracting Ltd., a firm he first launched 20 years ago “We are still the ‘go to guys’ when it comes to remediating condominiums, but since Karl Binder has joined the company, first as the Special Project Manager and now as the new Operations Manager we have really focused on new builds and that sort of thing,” Saywell explained. Joining Saywell Contracting about three years ago Binder has taken the firm into new directions, including its first multifamily residential developments. With an emphasis on larger scale construction projects Binder points out the company does occasionally build custom homes, but only for select clients. A current example of Saywell’s leading edge creativity is its new Nanaimo Aboriginal Centre Passive House, a 25-unit affordable housing development currently under construction on Bowen Road in the city. Designed by DYS

Architects, the unique project takes the innovative, energy-efficient passive house model, and expands it into a multi-family development of affordable suites intended for youth, elders and families of the local community in Nanaimo. The project is funded in part by BC Housing. I n m a ny ways a model for similar future passive multifamily developments, the project consists of three blocks of ground-oriented suites arranged around an open courtyard. This design allows all of the suites to have cross-ventilation and solar access, while creating protected outdoor space shared by all of the future residents. “The passive house concept really looks at the buildings as a whole. The flavour of the month right now is the BC Energy Step Code for energy efficiency, with every government building being

at Step 4 energy efficiency levels by 2032. A passive house is essentially Step 4 right now, maybe even a little bit better,” Binder explained. “A passive house has very strict rules and guidelines for the design from a quality standpoint. When this building is done a tenant in one of the units will expect to pay about $30 per year for heat, that’s it. The project has 25 residential units complete with a 1,200 square foot amenity space bringing the whole project up to about 26,000 square feet.” One of the keys to a successful passive house of any size is the care and attention to detail that goes into its construction. As an oyster is safe and comfortable within its hard shell, the occupants of a passive home are warm and energy efficient thanks in part to being surrounded by layers of dense foam insulation.

“The ultimate goal of course is the construction of a true Net-Zero structure - that is a property that in essence produces all of the energy it needs to operate. That’s basically the Holy Grail for passive home builders,” Renney said. “We’re not quite there yet, but with this project we’re coming much closer. The beauty of this is that even older structures such as schools and hospitals can be incrementally retrofitted to make them more energy efficient. That alone is a tremendous market for this type of construction and is something, as a passive house builder, I’d love to see us undertake.” The success of this exceptional project, along with the skills being developed by Saywell’s construction team to bring this unique development to fruition, will provide invaluable experience for its next energy efficient construction project. The Nanaimo project has shown that a passive house can be of any size, so the sky really is the limit for Saywell’s building team. www.saywellcontracting.com

Congratulations to Saywell Contracting on your 20th Anniversary! 250.268.4700

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MAY 2018

CUBE GLOBAL STORAGE: THE ULTIMATE BUSINESS PROTECTION Secure Facility Can Protect Corporate Assets Against Every Possible Disaster

ICTOR I A – Nestled in obscurity in the Greater Victoria area is a rather unique facility. It’s a structure designed to withstand pretty much anything – including the coming Big One! CUBE Global Storage’s vast and virtually impenetrable structure has been constructed to withstand the worst that man or Nature could throw at it. From an ability to endure a 9.5 magnitude earthquake, hurricane force winds and even the crashing surge of a tsunami. “When people see the name CUBE Global Storage they automatically think we’re another U-Lock type of operation, but really, we’re something far different. Certainly one part of our business is storage, but it’s a very particular type of storage dealing with business information,” explained CUBE’s Sales Manager David Miller. CUBE was created to provide off-site document storage. The facility provides an exceptional

degree of security and the perfect environment for storing critical business records. “We help our customer organize their documents, then pick them up and bring them to our facility to keep until the customer no longer needs them. It frees up valuable office space at our client’s location and provides a level of security that would be virtually impossible to achieve at a typical office,” he explained. Even though their documents may be securely stored, the clients still have access to their documents whenever required. “We can deliver documents back to the client in as little as a couple of hours should they need them.” CUBE’s expertise isn’t limited to just physical documents but it also extends to the realm of protecting digital information. “As part of the building’s infra structure we have a high-availability data centre which is the perfect place to keep business critical information systems and data whether it is on our servers or their own,” Miller said. The other key service CUBE Storage provides is also based on the building’s resiliency. “A rapidly growing part of our business is providing disaster recovery and business continuity

services. These services help business stay in business even after a disaster has struck. That disaster could be large, such as a major earthquake or isolated like a fire or flooded building,” he said. “Our facility allows them access to a safe and reliable place to maintain their critical business functions, and to keep in contact with their own customers. Businesses without a business continuity plan in place are not likely to survive a disaster. The CUBE facility is outfitted with back-up power and a wide range of failover systems and is designed to be self-sufficient for a full week. This is definitely the place to be when the Zombie apocalypse strikes.” A safeguard of valuables, tangible, electronic and other – and an emergency business centre in the event of a system wide failure, CUBE Global Storage is the organization you hope you never have to rely on but are very glad of its existence if you ever need to. “We’re here, we offer a diverse range of services and we’ve adapted to the changing needs of our clients. We’re ready today to deal with whatever tomorrow has to offer,” Miller said. www.cubeglobalstorage.com

HOW TO KEEP YOUR BUSINESS GOING IN AN EMERGENCY STEPHEN J. STRUTHERS

ou were hit and killed last night. How does your business look today? Will it keep running now that you’re no longer around to oversee it? Are your business, business associates and family facing a chaotic mess? T hat all depends on whether or not a business owner or partner has planned for an eventuality like this. Here’s what could happen if you’re not prepared: ▪ Without a will your provincial government could determine what happens to your assets, including your business. ▪ Without the proper insurance, your business can go under due to lack of funds. ▪ Without a shareholder agreement in place, your spouse could now become a partner to the business. For these reasons and a lot more, you should have a carefully crafted, and legally binding, shareholder agreement that documents exactly what you and your

business partner wants to happen should you or your business partner die. And yet, fewer than 30 per cent of small-business ow ners have a w ritten succession plan, and many don’t have insurance either. Why? Because owners don’t want to think about what might happen if they suddenly pass away. But they should. While a plan should be tailored to the business owner’s specific circumstances and objectives, there are common elements that require consideration, especially around insurance needs. Key Person Insurance: It’s an insurance policy typically taken out on the owner. If the key person passes away, the company gets the proceeds from the policy to keep the business running. Buy-Sell Insurance: With Buy-Sell Insurance, when a shareholder passes away, money gets distributed to the other partner to purchase their portion. Business Loan Protection: This kind of insurance

provides funds to settle any outstanding loans or mortgages. Also, if you’re injured and unable to work for a long time, consider taking out a disability and critical illness insurance. C l e a r l y, s u c c e s s i o n planning and insurance coverage is absolutely necessary to maintain the value of your business, provide financial security for your family and other stakeholders, and provide for the unexpected. Talk to a professional advisor, accountant, lawyer or insurance broker to find out how best to protect your company. T hi s column , w r itte n and published by Investors Group Financial Services Inc. and Investors Group Securities Inc. presents general information Stephen J. Struthers, is a Senior Financial Consultant with Struthers Wealth Management at Investors Group Financial Services Inc. Email: stephen.struthers@ Investorsgroup.com

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MAY 2018

KB DESIGN CAN TURN DREAMS INTO TANGIBLE REALITIES Custom Home Designer & His Team Work With Island’s Top Residential Builders

ICTORIA – There’s something akin to magic in the things Keith Baker, the owner of KB Design, and his team do for their design clients. They take intangible hopes, wishes and even dreams and transform them into the tangible reality of a custom built home. Not builders themselves, KB Design have none the less become the design team of choice for discerning clients, and are directly responsible for some of the most spectacular single family residences found anywhere – a creative process that Baker has been involved in for more than three and a half decades. “These days, much of the work we do revolves around the West Coast Modern style of home design, something that incorporates a grounded sensibility, both for our climate and the lifestyle of our clients,” Baker explained. Launched in 1988, multiple award-winning KB Design (Keith Baker Design) specializes in the creation of quality custom homes, additions and renovations. Serving the Greater Victoria area, Vancouver Island and further afield across Canada and into the USA, KB Design’s focus on sustainability is showcased in every project it undertakes. The design firm strives to produce home designs that are energy efficient, visually appealing and ideally suited to their immediate surroundings. Employing the latest in 3D modelling technology, Baker and his team bring the highest level of design quality to each project, creating unique homes that reflect the taste and integrity of their owners. Over the years KB Design has been involved in the design of a multitude of extraordinary homes, working with an outstanding list of quality custom builders including TS Williams

Construction Ltd., Coastal Construction Ltd., East Bay Developments and many others. “To me it’s very important for a home to perfectly suit its location, so building for the idiosyncrasies and orientation of a site is an important part of the overall custom design process,” he said. A relatively small boutique design firm, KB Design’s staff includes Baker himself, Associate Designer Keith Dewey, Senior Building Tech Rich Poulin and Junior Building Tech Andrew Jones. A full service custom home design studio, KB Design’s forte is designing homes that are energy efficient, light-filled and are often constructed with an extensive use of natural materials such as wood, glass and stone.

Congratulations Keith on your many years of success!

25 Years of Designing & Building Fine Custom Homes

Residential Building Designer Keith Baker founded KB Design in 1988, marking his 30th anniversary in business

“You have to be able to keep the business itself simple, which allows for creativity to flourish.” KEITH BAKER OWNER, KB DESIGN

Congratulations to KB Design on your ongoing success. Christopher Developments Inc

250.821.4767 | tswilliams.ca Nanoose Bay, BC

Custom homes envisioned by KB Design typically embrace the West Coast style, a look Keith Baker especially favors

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Every KB Design home is crafted with input from the owner, to make the project as individual as the client “As a Residential Building Designer, in the past we have been involved in a handful of commercial projects, however our main focus has always been on designing quality custom homes,” Baker said. “Initially I trained as a cabinetmaker and joiner, beginning my apprentice in 1978, which is how it all started for me. I had a real passion for woodwork and building things, it made sense to me and I just sort of clicked into it easily. I served my apprenticeship in California and when I came home I had a bit of a ‘California attitude’ which meant having a focus on natural materials. It was somewhat reflective of the “backto-the-land” movement that was prevalent at the time. That freer approach and positive attitude has influenced me throughout my career.” Upon his return to his native

Victoria, Baker began his design career envisioning and building decks, hot tub enclosures, doing fine finishing carpentry and other renovation work before taking on the design and construction of complex additions. However, after eight years of running his small design-build firm Baker realized that his skills were best suited to creating the design, leaving the actual construction phase to the region’s custom builders. “Once I realized that creating the design was what I was really passionate about, it was the start of everything for KB Design, and I never looked back,” Baker said. With decades of experience and an unrivalled portfolio of exceptional projects behind them, Baker and his team at KB Design still demonstrate the same level of creative curiosity and passion to do the job right that has made them

one of the region’s preeminent residential designers. “It all comes down to my personal philosophy on how I approach business. I didn’t go into business because I was impassioned with being a business person per se. For me it was really about needing creative freedom. You have to be able to keep the business itself simple, which allows for creativity to flourish. Creative freedom is the real reason I went into business,” Baker explained. “Every home we work on is completely unique. Each one is thoughtful, individual and reflective of the tastes of the owner. The clients we attract want us to use our creativity to design something truly unique that expresses who they are. I’m grateful, in fact beyond grateful, for the opportunities I’ve been given to do just that!” www.keithbakerdesign.com

MAY 2018

QUALITY IMAGERY ESSENTIAL PART OF EFFECTIVE ADVERTISING Food Photographer Tim McGrath Says A Good First Impression Is Crucial For Success

You take care of business. We’ll take care of your cleaning.

A NA I MO – T he old ex pression goes: “You never get a second chance to make a good first impression” – that sage wisdom couldn’t be more correct than when d i scu ssi n g t he photos business owners often use to promote their ventures. To professional food photographer and corporate marketing consultant Tim McGrath, ensuring that the imagery used to promote a business is of the highest quality can make all the difference when it comes to making that positive first impression. “A question busi ness owners often have is why should they hire a professional photographer when they can take the picture themselves? For me the real advantage of hiring a professional, with professional grade equipment, is ensuring that the first impression is a good one,” McGrath explained. “Sure, they can whip out their smartphone and take a picture, and the technology in today’s smartphones is pretty impressive, but if they end up with a good shot it’s going to be more a case of luck than anything else. By hiring a professional they’re going to be assured of getting the photo they want, and their business needs.” The owner of ITS-Food.ca and a working professional photographer for more than a decade, McGrath’s work

One of the factors that a professional like Tim McGrath brings to the assignment is the ability to effectively stage a photo

“A question business owners often have is why should they hire a professional photographer?” TIM MCGRATH OWNER, ITS-FOOD.CA

has been used in everything from newspaper advertising, to restaurant menus, to cookbooks. Specializing in the unique niche of food photography, he knows that an unappealing or unimaginative food image can directly impact a restaurant’s bottom line. “Successful restauranteurs recognize the importance of today’s online lifestyle – meaning the images found on their website have to be appealing when viewed on a smartphone. But if they put up a bad or unattractive picture the first thing people think of, even if they’re not consciously aware they’re doing it, is that the restaurant is also unappealing. That’s not the way to attract new business,” he said. McGrath stated that a

professional photographer can bring tools to the photo shoot a business owner isn’t likely to have – such as supplemental lighting, tripods for long exposure images, as well as a trained eye for effective photo composition. “You might have a beautiful meal on a plate, and after you’ve taken the shot realize the tablecloth had a stain, or there was something in the background that was distracting – being able to effectively set the stage is the kind of real world experience a professional can bring to the job,” he explained. Visual appeal is essential in any effective marketing effort, especially in a field as customer-driven as the food services industry. For McGrath, ensuring a prospective client’s first impression is a good one is vital for any restaurant owner. “You have to know your audience, you have to know how the image is to be used, and you have to ensure that it’s the best that it can be. Those are the attributes a professional will bring to the assignment,” he said. www.its-food.ca

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MAY 2018

BIG WHEEL BURGER WINNER OF BEST RESTAURANT AWARD Three-Outlet Chain Specializes In Producing Fast Food – Not Junk Food

ICTOR I A – W h i le it’s okay to call Big Wheel Burger’s menu items fast food, don’t ever let them hear you call it junk food! Inspired by the classic American style hamburger, this uniquely Victoria-based chain of three outlets was founded on the premise that handmade meals can be produced quickly without sacrificing quality or taste. “Today there a re th ree Big Wheel locations, with the first one having opened for business in 2011 within the Cook Street Village. We’re very excited about the response we’ve received so far, especially as we just recently won the Best Restaurant 2018 award at the Business Examiner’s Awa rds of Excel lence competition,” Big Wheel’s coowner Calen McNeil explained. Not merely an award-winning restaurant chain, Big W heel Burger has strived to be environmentally-friendly right from the outset, and in fact is recognized as Canada’s first carbon neutral fast food restaurant. Founded on the philosophy that sustainable food comes from more than just providing compostable containers and routinely carrying out recycling, Big Wheel Burger’s management and staff pride themselves on helping to preserve the environment all while serving quality meals. Examples of some of Big Wheel’s focus on being a good corporate citizen includes the fact that 100 per cent of the packaging used by the chain is fully compostable, making for customer areas that are virtually trash free. In addition the restaurants are able to divert at least 90 per cent of its generated waste thanks to its ongoing efforts to recycle everything from soft plastics and cartons to

Calen McNeil is the co-owner of Big Wheel Burger as well as Zambri’s Italian restaurant, both known for quality food

“It’s not junk food, our specialty is quality fast food and it is certainly catching on.” CALEN MCNEIL CO-OWNER, BIG WHEEL BURGER

CONGRATULATIONS to Big Wheel Burger for winning the 2018 Restaurant of the Year Award!

What it’s all about – Big Wheel Burger was created to produce its own quality take on the classic American cheeseburger Styrofoam – essentially everything that other restaurants typically throw out. Big Wheel is a believer that local landfills can be kept from f i l l i ng up u n necessa r i ly by actively composting. This in turn aids the regional environment by helping to reduce the off-gassing of methane which is a potentially damaging (and foul smelling) greenhouse gas, a direct by-product of improperly disposed of organic waste. Big Wheel Burger wants to help the community by working to preserve the local environment. I n add it ion to its ongoi ng commitment to environmental sensitivity, Big Wheel Burger is also a multi-faceted community supporter. In addition to providing aid to various local events and activities the three restaurants are excellent sources of local employment, including paying its staff better than average wages and offering benefits not typically found in fast food

restaurants. “The response from the public to the opening of our first restaurant was so positive that we opened our second location (Gateway Village) about two years ago, with our most recent outlet opening at the Westside Village last year,” McNeil said. Co-owned by Calen McNeil who also owns Zambri’s, the idea behind Big Wheel Burger is that there’s always room in the marketplace for a good quality hamburger. Zambri’s opened for business in 1999 to tempt Victoria diners with a range of excellent quality Italian fare. That same philosophy of providing simple yet quality meals is an important part of the Big Wheel Burger business model. The inspiration was to go back to simple culinary roots. Just as Zambri’s offers simple Italian foods, Big Wheel Burger was envisioned to recreate the simple, classic American cheeseburger using quality fresh ingredients.

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In addition to basic burgers, cheese burgers, hot dogs, chicken burgers and fries Big Wheel features items designed to appeal to any palate, such as vegan burgers and even a selection of sa lads. Un l i ke w ith more traditional fast food outlets Big Wheel Burger locations are licensed, but are still the perfect place for comfortable family dining. “We recognized the need for a good fast food restaurant that wasn’t sel l i ng ju n k food, so certainly based on the response we’ve had so far it’s definitely not impossible that further Big Wheel Burger restaurants might be opened in the future,” he explained. “It’s not junk food, our specialty is quality fast food and it is certainly catching on. Good, simple, fast and always fresh, that’s the best way to describe the food we provide at Big Wheel Burger.” www.bigwheelburger.com

Congratulations to Big Wheel Burger on being voted Restaurant of the Year 2018!

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MAY 2018

LUV-A-RUG SERVICES: EXPERTS IN RUG & CARPET CLEANING “You’d have to say that I More Than A Carpet Cleaner – Firm Can Also Carry-Out Repairs & Restorations

ICTORIA – From heirloom to contemporary area rugs add colour, comfort and a distinctive feel to any room. But over time everyday traffic, pets and life’s countless mishaps can transform any treasured possession into a worn and soiled eyesore. But thanks to the skills, equipment and specialized processes provided by Luv-A-Rug Services Inc. what might seem at first sight a lost cause can be safely and relatively quickly returned to its former glory. “I starting cleaning carpets with my Dad (Gordon Roberts) back in 1971 when I was just a kid, so you’d really have to say that I’ve quite literally grown up in this business,” explained Luv-A-Rug’s owner and operator Stephen “Dusty” Roberts. Unlike with mobile rug cleaning services, Luv-A-Rug specializes in the cleaning and restoration of area rugs, rather than the wall to wall carpeting typically found in homes and apartments. With a team of 10 and operating from a 2,250 square foot facility at 445 Beta Street in Victoria, Luv-ARug is equipped with commercial systems that can thoroughly and gently wash any style of area rug or carpet – from modern office rugs, to the most delicate and valued Persian carpets. “You’d have to say that I fell in love with rugs at an early age and wanted to learn everything about them, so I opened my first rug cleaning specialty business in 1996. While we certainly have worked for businesses, much of the work we do is for individual homeowners, on treasured Oriental rugs and even the heirloom that someone’s grandmother cherished but is now tattered and stained. For me restoring those family treasures is especially satisfying and is one of my favourite assignments,” Dusty explained. More than a cleaning service Luv-A-Rug is unique in the Victoria marketplace in that it can also restore damaged, worn and generally hard used rugs, in some

fell in love with rugs at an early age and wanted to learn everything about them.” STEPHEN “DUSTY” ROBERTS OWNER / FOUNDER, LUV-A-RUG SERVICES INC.

cases returning them to near new condition. Thanks to the time-honoured skills of its Persian-trained carpet technicians Luv-A-Rug has the expertise to carry out authentic hand repairs to even the most valuable antique carpeting. A partial list of the repair and restoration services being offered include carpet binding, fringe removal, cotton, silk and wool fringe repair, carpet fringe replacement, serging or binding the edges of tattered rugs and even the reweaving of holes and other damage. Over the years Luv-ARug has successfully worked on carpets that were literally hundreds of years old, and valued in the thousands. “We have weavers who work on-site, we do restorative rug washing – meaning we literally wash the rug all of the way through. Basically if a rug can be rolled up and transported we can clean, repair and restore it. We can also arrange pick-up and delivery, which is something we’ve done all over Vancouver Island for bigger orders, but typically customers bring their rugs to us to be cleaned. We unload the rugs once they get here so the owner never has to worry about that,” he stated. Luv-A-Rug was recently recognized in the media and the local community when it took it upon itself to clean the more than 400 rugs found within School District 61’s elementary schools, an approximately $90,000 project,

Dusty Roberts with a freshly washed classroom area rug from School District 61

Pictured are the 400+ school classroom area rugs Luv-A-Rug cleaned for free to support teachers in SD61 at no cost. The reason for the unparalleled generosity was that while the District had spent millions building schools, it had stopped cleaning rugs as a cost saving measure – a health and safety issue that Dusty found unacceptable. “We stepped in when we heard that had happened, that simply wasn’t good enough and as it was getting close to Christmas anyway we said we’d wash the rugs for free. We thought there’d be a few dozen rugs - we certainly didn’t expect it to be more than 400. My staff all stepped up to the plate, worked right through

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their Christmas break and got the job done,” Dusty recalled. “The cool thing is the School District then changed its mind, went back to vacuuming the carpets every day and now the kids can work and play on clean carpets. Sure it might have embarrassed the District a little but the results were worth the effort.” Part of the community for decades, Luv-A-Rug Services has a passion for carpet cleaning, and a love for breathing new life into vintage stained and worn rugs – enhancing the quality of a home’s indoor environment and preserving important pieces of a

family’s history. “The message we want to get out is fairly straight forward – we’re the people who restore, wash and repair specialty rugs. We also offer a pet odor removal guarantee. Once we’re done the rug will have zero smell left in it, and it will never smell like it’s been covered up with some sort of deodorant. We guarantee it,” Dusty said. To get an instant estimate by Luv-A-Rug on the cleaning or repair of your rug, just text a picture of your rug with your cell phone to (778) 533-7847. www.luvarug.com

Luv-A-Rug Services Inc. Luv-A-Rug provides authentic hand repairs for all types of area rugs

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Luv-A-Rug is Victoria’s only Wool Safe Certiﬁed specialist that individually hand washes, appraises & hand repairs all modern, antique or family heirloom area rugs. We also have specialized equipment to clean & sanitize all sporting gear, boat sails & covers, horse blankets, decorative cushions, handbags, tapestries, luggage, children’s stuﬀed toys and many other hard to clean items.

MAY 2018

BARKLEY PROJECT GROUP: RENEWABLE POWER GENERATION EXPERTS “If I were to describe Energy Consultant’s Group Has Been Involved In More Than 60 Projects Since 2003

A NA I MO – W hen it comes to the potential for generating electricity Mother Nature was very kind to British Columbia. With an abundance of flowing water to power hydro-electric projects, sunshine to energize solar panels and even rolling surf to generate wave power, the province has access to an unparalleled wealth of opportunities. Identifying those opportunities and then matching them to the needs of their clients is at the heart of everything the Barkley Project Group (BPG) does. Founded in 2003, BPG has been the driving force behind more than 60 individual renewable power generation projects around the province, often in remote and challenging locations with many of the efforts for the benefit of isolated First Nation communities in need of clean and renewable energy to reduce reliance on diesel generated electricity. Since its inception the firm has been responsible for the installation of facilities now generating more than 16 megawatts of electricity

what it is we do, it’s that we’re clean energy project management consultants.” IAIN CUTHBERT PRESIDENT & FOUNDER, BARKLEY PROJECT GROUP

– and for company president and founder Iain Cuthbert that’s only the beginning. “If I were describe what it is we do, it’s that we’re clean energy project management consultants. We provide both the technical and management capacity to get these projects built,” he explained. As a professional biologist, Cuthbert began his business life as the owner of an environmental consulting firm. The catalyst for the founding of the Barkley Project Group occurred when his firm was hired to conduct an environmental assessment of proposed small hydropower projects in the Kennedy River watershed. The BC government of the day was a keen proponent of the numerous hydropower projects that were in the development stage at that point – projects being designed with the goal of selling

BPG’s Iain Cuthbert and Tla-o-qui-aht First Nation hydro power plant operator Brendan Tom share a happy moment their power to BC Hydro. While the business concept had generated a great deal of interest in the province it soon became evident that there was a shortage of experienced technical personnel to assist in the actual design, regulatory permitting and construction of these projects. As there was clearly more demand for this service than there were experienced people available Cuthbert and founding partner John Ebell, recognizing the opportunity, set about to create a team with both the necessary skills and the common shared desire of creating clean and renewable energy and the Barkley

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Project Group was born. “We’ve been involved in a number of projects in the past 15 years, and while not all of them have been built and many are still a work in progress, each has been a learning experience. Projects like these can be very challenging. We’ve been involved in two types of small scale energy generating projects; those that have been created to sell power to BC Hydro and those that are generating electricity for their own use in isolated communities and business that are not connected to the grid, replacing energy currently being supplied by diesel generators,” he said. “As these undertakings typically take place in remote locations they can really be a test of engineering and construction capabilities. Imagine trying to carry out civil construction on the side of a mountain in the pouring rain and you’ll get an idea how challenging they can be.” One of BPG’s first successes was the Canoe Creek Hydro facility, an energy project undertaken on behalf of the Tla-o-qui-aht First Nation (TFN) from Tofino. A six megawatt power project, Canoe Creek Hydro takes advantage of the region’s abundant rainfall to produce electricity that is sold to BC Hydro. “TFN hired us to undertake an inventory of clean energy project opportunities throughout their

traditional territory. We focused on streams that were non-fish bearing, steep and located close to existing roads and transmission lines and oversaw the construction and operation of their first project, which commenced operation in 2010,” Cuthbert said. Following on with the success of this first endeavour the TFN went on to construct two additional hydropower projects and is in the advanced planning stage to build as many as four more. “Combined, these projects will bring more than $150 million in investment to the west coast of Vancouver Island, employing local professionals, trades and construction materials and services suppliers. These projects generate electricity to power homes and businesses throughout the region,” Cuthbert explained. “They also serve as tremendous sources of pride for the Tla-oqui-aht First Nation itself, as the benign nature of the projects are in keeping with the TFN’s commitment to the well-being of their traditional lands while building a sustainable economy.” The success the Barkley Project Group had with the Canoe Creek Hydro project ultimately sparked the interest of other Coastal First Nations with an interest in clean energy generation. Since its inception BPG has worked on more than 60 clean energy development projects throughout coastal BC, often in remote First Nation communities. But Mother Nature’s blessing on British Columbia in terms of energy generating potential isn’t limited to its abundant wealth of running water. For many small scale energy producers the appeal of tapping into the nearly limitless supply beaming constantly from the sun, or the heat being generated by the earth itself are opportunities too great to miss – and are avenues BPG is just beginning to explore. “While our work up until now has mostly focused on small hydropower projects, this year we SEE BARKLEY PROJECT | PAGE 27

Congratulations to Barkley Project Group on your 15th anniversary and your outstanding achievements in bringing renewable energy projects to life!

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MAY 2018

Cuthbert (center right) and Ebell (2nd from right) with TFN members commissioning the Haa-ak-suuk Creek Hydro facility

FTN Chief Elmer Frank and James Lunney, MP cut the ribbon at Canoe Creek Hydro with BPG founders Cuthbert (r) and Ebell

BARKLEY PROJECT CONTINUED FROM PAGE 26

are excited to have completed our first solar project (in Chemainus) and we are in the planning stages of a five megawatt geothermal energy project in Fort Nelson,” he said. “At present we are very close to the completion of construction of three new hydropower projects and have three more that are at the beginning stages, including the Huu-ay-aht First Nation’s five megawatt project located at Sarita River near Bamfield.” BPG is far more than a construction management firm. The company is also a provider of a wide range of services involved with clean energy planning, in addition to working with both businesses and communities in helping to make them more energy efficient and in many cases energy self-sufficient. Cuthbert explained that the Barkley Project Group’s clients fall into three primary categories: Clean energy project developers

seeking to generate power for BC Hydro; remote communities, lodges and industrial site that are located off the BC Hydro power grid and are wanting to reduce their dependence on costly (and polluting) diesel-generated electricity; as well as individual businesses and communities looking for ways to become more energy efficient. “As project management consultants we help our clients by managing the development, construction and operations stages of clean energy projects. We procure the engineering and other technical experts, equipment and construction services for projects and lead these multidisciplinary teams. We also help our clients obtain funding and financing for their projects. Our mission is to add value to the organizations we work with,” he explained. “To be successful with relatively small projects with thin margins requires experience and being very cost effective. Our business model differs in that the project owner acts as the

general contractor, dealing directly with the many suppliers to avoid the large mark-ups typical of engineer-procure-construct (EPC) contracts. We lead the project teams, but we do not hire the other companies as sub-consultants or apply any mark-up to the supply or work of others. This allows the client to save costs, adding value and helping to make their project a success.” Currently operating with a team of 16 engineering, planning, project management and administrative professionals, including the four company owners BPG looks forward to seeing its business grow as the demand for its specialized services continues to be sought out. One thing that keeps Barkley Group interested in their work is the fact that each project is unique and offers a distinctive set of challenges and opportunities. “There’s no one size fits all approach when it comes to renewable power generation. Each site is different and each client’s expectations and needs are different. We especially enjoy working

Here is the intake at Canoe Creek Hydro, a six megawatt facility located in Clayoquot Sound near Tofino with communities as they will have a very long range view of pay back. Being able to reduce the costs, noise and pollution of diesel generators helps to improve the quality of life in these communities. They are able and willing to invest in the change to renewable energy, and they have access to government programs that provide support and encourage them to invest in systems like this,” he said. “We have a lot of respect for the First Nation communities we work for. We strive to bring value and to help them achieve what they want but it always has to be the right fit for the community. It’s not all about us coming in and telling them what they should do by any means – that’s not the way we work.” For the future the Barkley Project Group will continue to embrace new technology and systems

as they become available to assist with all levels of planning and design, while striving to create projects that will successfully serve the needs of their clients for the long term. Producing clean and renewable electricity isn’t necessarily cheap, but the long term benefits for the end users in terms of reliability, convenience and sustainability have made it the right choice for BPG’s clients across the province. “We take a lot of pride in our projects and we are grateful for the opportunity to be a part of the clean energy economy! From the beginning our mission has been to bring clean energy projects to life by providing the sustained capacity and support needed for every stage of development, from idea to operation. For us the future looks both bright and sustainable,” Cuthbert said. www.barkley.ca

Congratulations to the Barkley Project Group on your 15th anniversary! We’re proud to be a part of the Winchie Creek Hydroelectric Project!

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MAY 2018

Seven of Victoria’s Finest Recognized at Top 20 Under 40

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even of Victoria’s best and brightest young professionals were recognized in Nanaimo at the esteemed Top 20 Under 40 event. This sixth consecutive awards gala took place on April 21st at the Vancouver Island Conference Centre in Nanaimo. The evening was put on by prominent Vancouver Island businessman Roger McKinnon and a group of municipal and business leaders. McKinnon and his team of judges poured over nomination submissions from 110 of the best and brightest of Vancouver Island’s professional community. The event recognizes 20 of the most prominent professionals under the age of 40, and judges their submissions based on their contributions to both their professional world and their community. The evening was attended by over 400, with a program that went late into the evening. Shortly after the dinner, the audience watched a moving tribute to the late Tom Harris, a prominent community builder and Top 20 Under 40 Judge, which was followed by a standing ovation. A fter a keynote speech from Jason Kapalka (co-founder of Comox Valley’s PopCap), the Top 20 were named. This prominent list, with 11 women and nine men, included seven young professionals from Victoria and the surrounding area: Alyssa Andres is a Harvard Business School alumni and is currently pursuing her PhD in integrative medicine and quantum physics. She is the founder of the Mind Body Lab, a Victoria alternative medical practice, and has spend years volunteering with the BC Cancer Agency, the BC Cancer Foundation, and the BC Children’s Hospital. Christian Arbez started at Thrifty Foods in 1998, eventually enrolling in the business administration program at Camosun College. Over the years, he ascended the ranks at Thrifty Foods, and in 2014, Arbez was promoted to his current position as director of marketing, where he leads a team of 25-plus employees. Kyara Kahakauwila won a seat on the District of Metchosin Council in 1999, becoming the youngest elected woman in Canadian politics, serving three consecutive terms. She was also elected chair of the WestShore Chamber in 2009. She has served on numerous community boards and has been involved in the success of L.A. Limousines Inc. and Luxury Wine Tours Inc. After a return to the political sphere, she is once again a councillor for the District of Metchosin. Mike De Palma founded Fintstones Construction and Masonry. He been working in the industry since age 16, and built a construction company with a focus on quality, attention to detail, honesty, and creating positive relationships at work and in the community. Scott Gurney moved to Victoria in 2000, and has lived here ever since. He is the founder of 17Black, an organization that produces events that include Culinaire, SEE TOP 20 UNDER 40 | PAGE 29

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Assistance Team (CAAT). In addition to these roles, Legge is a dedicated volunteer for the Vets For Pets Victoria program. Will Duggan has been working at Creative Woodcraft since he was 13 years old. After a number of years in the industry, he purchased the business in 2011. Since Duggan has taken over, Creative Woodcraft has grown to be one of Vancouver Islandâ&#x20AC;&#x2122;s leading cabinetry providers. Duggan is also involved in contributing to his community through various Rotary projects.

CONTINUED FROM PAGE 28

Gold Medal Plates, Brewery and the Beast, and others. Trina Legge is a registered veterinary technician who is certified in canine physical rehabilitation. Paws Around Town Victoria is Leggeâ&#x20AC;&#x2122;s mobile canine fitness company, which also offers inhome pet sitting for medical needs. She is the Vancouver Island project co-ordinator and board member of the Canadian Animal

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MAY 2018

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What is a company to do? Pass the unexpected overhead increase on to customers through higher rates for goods and services? What if the market won’t bear it? Should owners just shrug their shoulders, cut a cheque to the government and chalk it up to an increased cost of doing business in B.C.? There may be options to consider, and there is the fact that the government has yet to introduce an ironclad structure to the tax, so alterations could be made. Some companies may decide to cover the increase by reducing current benefits to employees. Before doing that, however, Tara Benham of Grant Thornton LLP in Duncan states: “You need to weigh the savings of the business owner against the impact on staff morale. If businesses end up cutting down on employee benefits, that would mean this tax is indirectly having a negative impact on the people the government is trying to help.” Carla Boehm, a partner in Johnston, Johnston & Associates i n Na na i mo, concurs. “While a company could consider reducing benefits paid or future wage increases to employees to recover some of these costs, there is always the risk that both staff morale and public opinion could be impacted negatively as a result.” One way an employer can avoid the new payroll tax is by making employees shareholders. “In this case, while all non-cash benefits would be subject to the new tax, the employer still has the option of using dividends,” Benham notes. “There may be a few options for deferral, e.g. payment through the use of stock options, but that would still result in the tax down the road once the employee is able to cash out. “One way employers could consider lowering their costs is by reviewing their benefits packages to make them as tax efficient as possible for both parties. For example, the employer may provide certain benefits that are tax deductible to the company but not a taxable benefit to the employee and, therefore, not subject to payroll tax. For smaller companies sitting just above the $500,000 payroll tax threshold, it may make sense for a small business owner to pay themselves dividends and opt out of Canada Pension to avoid the new tax. “Because CPP can be a significant portion of a small business owners’ retirement income, I would encourage them to first review their salary/dividend mix and consider reducing their wages and topping up the difference with dividends,” says Benham. Boehm notes there is no quick and easy general answer. “Eliminating wages and moving to dividends as the only form of compensation would help reduce the payroll tax, however, there are other factors to consider. Dividend income does not create RRSP contribution room; dividends are not ‘earned’ income, so it can affect the ability to deduct some items such as child care expenses on their personal tax returns, and dividends are not considered

Tara Benham

Carla Boehm CPP pensionable earnings, which would reduce CPP pension income earned in retirement. ”Before making any changes to their remuneration structure they should speak to their accountant to ensure that works with their long term plans.” In regards to CPP, Benham states “To determine their wage amount, I would review the actual outlay, if any, for the employer payroll tax, and then consider how much CPP they wish to contribute to maximize their CPP on retirement. Additionally, if contributing to an RRSP is important to the business owner, they should also evaluate how much room they should create. “By reducing wages and paying out more dividends, however, the company will have a higher tax bill as dividends are not deductible. Therefore, the cash flow of both the business owner and the company need to be considered.” Discussions of this nature between business owners and their accountants are strongly recommended before considering any option.

MAY 2018

Seaspan Shipyards Celebrates Handover of HMNZS Te Kaha

e a s p a n’s Victor i a Shipyards celebrated the handover of Her Majesty’s New Zealand Ship (HMNZS) Te Kaha at a recent ceremony in Victoria. The handover ceremony marks the transfer of care of HMNZS Te Kaha from the Royal New Zealand Navy to Lockheed Martin Canada and VSL. The event follows last month’s formal announcement that VSL had been awarded work on the Frigate Systems Upgrade for the RNZN’s ANZAC class frigates as a subcontractor for Lockheed Martin Canada. “Being awarded this project demonstrates Seaspan’s Victoria Shipyards’ capabilities as a leader in ship repair in North America,” said Brian Carter, President & CEO of Seaspan Shipyards. “With this project, our company is building on its record as a trusted partner for both government and commercial clients in successfully managing complex projects.” Seaspan representatives were pleased to join New

Zealand’s representatives from the Ministry of Defence and the Royal New Zealand Navy, the Royal Canadian Navy, and Lockheed Martin Canada for the handover ceremony. With the handover complete, work will soon begin at Victoria Shipyards. “I n pa r t nersh ip w it h Lockheed Martin Canada, Victoria Shipyards is pleased to take care of HMNZS Te Kaha,” said Joe O’Rourke, Vice President & General Manager for VSL. “Winning this work speaks to the capabilities of the women a nd men of Seaspan and leaves us well-positioned for realizing similar opportunities in the future.” H M NZS Te K a ha w i l l undergo extensive upgrades to its surveillance, combat and self-defence capabilities. This will allow it to match current and future threats and address obsolescence of some of the frigates’ current systems. The project builds on VSL’s highly successful subcontract work with Lockheed

Martin Canada and the Halifax class modernization project which is nearing completion both on time and on budget. The opportunity to work on a foreign warship is rare in Canada’s shipbuilding and ship repair industry. The project represents the first time that a foreign warship is to undergo a modernization in Canada since the Second World War. HMNZS Te Mana, the RNZN’s second ANZAC class frigate, is scheduled to arrive in 2019. Seaspan Shipyards will refit and install the new systems with an expected completion date of 2020 for the entire contract. In addition to its work on the Halifax class modernization project, VSL provides in service support for Canada’s fleet of submarines as a subcontractor to Babcock Canada. Beyond its work for government clients, VSL also manages a number of complex refit and repair projects, from cruise ships to specialized vessel conversions.

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MAY 2018

FIRM HELPS ENTERPRISE CLIENTS MAXIMIZE ONLINE ROI Metamend Online Marketing Works To Enhance Their Client’s Online Presence

Metamend is a leading Enterprise Online Marketing ﬁrm, providing advanced organic search and Internet marketing services to clients globally. Metamend works to bring pre-qualiﬁed visitors to your website through Paid and Organic Search services, and convert those visitors into long-term commercial relationships with Conversion Optimization services.

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ICTOR I A – W h i le the number is quite literally increasing by the minute, it is estimated that there are more than 1.8 billion websites currently on the Internet – with that total climbing by about 140,000 new websites each and every day! So how in all of that tumult and explosive growth does a company’s online presence cut through the clutter and reach its intended audience? For savvy business owners the answer is to hire one of Canada’s leading Enterprise Search Marketing firms, Metamend Online Marketing. “Metamend’s original origin goes back to 1998, before Google was really a thing, when the company’s founders, including me, came up with the notion of offering software-based automated Search Engine Optimization (SEO) for business. But ultimately, despite the quality of the product, that business model just wasn’t going to work,” explained company President Todd Hooge. “Our original business model

wasn’t working because we had a workable product but hadn’t anticipated that the customers would be calling in to ask questions. Essentially we’d never factored in the need to set up customer support. That’s when we began to use a combination of technology and individual expertise to optimize each page of the client’s website for premium search engine placements, rather than just sell a software package.” Jump forward to today and Metamend Online Marketing has become an industry leader in Internet-based marketing by crafting services and campaigns that are customized to meet the individual needs of its Enterprise level clients. Metamend’s search and Internet marketing methods follow the best practices outlined by the major search engines while its staff develops and maintains strong personal relationships with key players at all levels of the Search Marketing industry. “What we’ve done now is essentially flip our original business model on its head. Where once we were selling a product and not really providing customer support, today we only provide support, working directly with our Enterprise customers and their own digital marketing teams to help them to reach

the highest level of ROI (Return On Investment) for their online marketing efforts,” Hooge said. Metamend has deliberately targeted Fortune 1000 type companies in its efforts, rather than smaller firms as these are the sorts of enterprises that have the necessary budgets to devote to enhancing their online presence, while being technologically sophisticated enough to recognize the benefits of the work the company is doing. Partnering with perhaps 100 companies around North America, Metamend anticipates continuing to add to its growing client list as more industry leaders recognize the value of the company’s customized marketing efforts. “I really see us growing in the Paid Search division, probably at twice the rate of our organic division. I can also see our Conversion - Optimization division also growing at about the same rate as the Paid Search division,” Hooge explained. “The real strength of our company is on the quality of the relationships we’ve developed with our clients. In a way you’d almost have to class us as a boutique online marketing company, but one that delivers high impact for our clients.” www.metamend.com

Think about it. People remember…

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Let the Business Examiner’s digital video team tell your company’s story today! For information, please contact John MacDonald

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WHO IS SUING WHOM

MAY 2018

WHO IS SUING WHOM

DEFENDANT

Acer Heritage Limousine 111-1834C Oak Bay Ave, Victoria, BC PLAINTIFF Romanoff & Company Antiques LTD CLAIM $ 22,456

Electrolux Canada Corp 2300-550 Burrard St, Vancouver, BC PLAINTIFF Briant, Joelle CLAIM $ 20,622

Hudson Retail Inc 6-1701 Douglas St, Victoria, BC PLAINTIFF Consolidated Civil Enforcement BC Inc CLAIM $ 35,149

Omega Pacific Seafarms Inc 5169 Argyle St, Port Alberni, BC PLAINTIFF Warren Burd Holdings LTD CLAIM 335,782

DEFENDANT Alberni Valley Community Forest Corporation 4850 Argyle St, Port Alberni, BC PLAINTIFF Telus Communications INC CLAIM $35,156

DEFENDANT Freeze Right Marine LTD 6691 Mirah Rd, Victoria, BC PLAINTIFF Vic City Excavating LTD CLAIM $ 17.124

DEFENDANT Island View Place Care Inc 2091-2377 Bevan Ave, Sidney, BC PLAINTIFF Terrapin Mortgage Investment Corp CLAIM $ 3.308,995

DEFENDANT Original Joes Franchise Group Inc 2800-666 Burrard St, Vancouver, BC PLAINTIFF Tuscan Joes Restaurant LTD CLAIM $ 14,029

DEFENDANT Comet Consultants LTD 201-2377 Bevan Ave, Sidney, BC PLAINTIFF Terrapin Mortgage Investment Corp CLAIM $ 3.308,995

DEFENDANT Frigidaire Canada 2300-550 Burrard St, Vancouver, BC PLAINTIFF Briant, Joelle CLAIM $ 20,622

DEFENDANT Leons Furniture Limited 2400-745 Thurlow St, Vancouver, BC PLAINTIFF Briant, Joelle CLAIM $ 20,622

DEFENDANT Pure Engineering LTD 723 Cordova Bay Rd, Victoria, BC PLAINTIFF Urban Bee Supplies LTD CLAIM $ 8,269

DEFENDANT 481619 BC LTD 201-1006 Fort St, Victoria, BC PLAINTIFF Briant, Joelle CLAIM $20,622

DEFENDANT Consolidated Civil Enforcement BC INC 202-15388 24TH Ave, Surrey, BC PLAINTIFF Cisneros, Olimpia CLAIM $ 35,169

DEFENDANT G Elliott & Associates Consultants LTD 111-1834C Oak Bay Ave, Victoria, BC PLAINTIFF Romanoff & Company Antiques LTD CLAIM $ 22,456

DEFENDANT Life Style Ventures Inc 3RD FLR 26 Bastion Square, Victoria, BC PLAINTIFF Mair, Sundee CLAIM $ 25,156

DEFENDANT 641163 BC LTD 201-1006 Fort St, Victoria, BC PLAINTIFF Accredit Mortgage LTD CLAIM $3.472,933

DEFENDANT Creating Homefulness Society 204-655 Tyee Rd, Victoria, BC PLAINTIFF 0852382 BC LTD CLAIM $ 5.330,379

DEFENDANT Harbourview Autohaus LTD 4921 Wellington Rd, Nanaimo, BC PLAINTIFF McDonald, William R CLAIM $ 10,899

DEFENDANT Omega Pacific Hatchery Inc 5169 Argyle St, Port Alberni, BC PLAINTIFF Warren Burd Holdings LTD CLAIM 335,782

The contents of Whoâ&#x20AC;&#x2122;s Suing Whom is provided by a third-party resource and is accurate according to public court documents. Some of these cases may have been resolved by publication date. DEFENDANT 0691948 BC LTD 201-1006 Fort St, Victoria, BC PLAINTIFF Accredit Mortgage LTD CLAIM $3.472,933 DEFENDANT 0754135 BC LTD 201-1006 Fort St, Victoria, BC PLAINTIFF Accredit Mortgage LTD CLAIM $3.472,933

DEFENDANT Servicemaster Of Victoria 201-1006 Fort St, Victoria, BC PLAINTIFF Briant, Joelle CLAIM $ 20,622 DEFENDANT Transglobal Services 2400-745 Thurlow St, Vancouver, BC PLAINTIFF Briant, Joelle CLAIM $ 20,622

MAY 2018

Business Examiner Gold Event Sponsors

Keith Wells Tourism Victoria and the Greater Victoria Sports Tourism Commission have appointed Keith Wells as the new executive director of sport tourism. Wells brings 25 years of experience in sports, media and tourism to the role. He also has experience volunteering with the Pacific Institute for Sport Excellence (PISE), as well as national, provincial and multi-sport organizations. The Downtown Victoria Business Association (DVBA) has named Jeff Bray as executive director. Bray has been acting as interim executive director since December, 2017. The DVBA offered Bray the position after conducting a nation-wide search to fill the position. Bray has served as an MLA for Victoria-Beacon Hill and was recently the manager of government and regulatory affairs for Shaw in BC.

Notice something Different? At MNP you will. Contact Steve Wellburn, CPA, CA, Partner, MNP Victoria at 250.388.6554 or steve.wellburn@mnp.ca

MNP.ca

The CIBC Tower in downtown Victoria will host the 2018 Easter Seals Drop Zone to raise funds for individuals with disabilities on

September 11. Registration is open for $49 along with a fundraising commitment of $850. Eastern Seals BC & Yukon offers programs and services to individuals with disabilities to help build their self-esteem, self-confidence and sense of independence. Flair Airlines, a Kelowna-based low-fare airline, announced an expanded route network that will more than double their flight service. The expansion includes network and direct flights from Victoria to Edmonton, with connections to Winnipeg, Saskatoon, Toronto and Hamilton. The airline will begin service on the expanded routes on June 15th. The Victoria Chamber of Commerce is celebrating their 155 th anniversary. Tofino Bus is taking over Greyhound’s Victoria parcel express business at 430 Burnside Road East. Tofino Bus has also been taking over some of Greyhound’s p a s s e n ge r ro u te s a f te r t h e

company announced they were stopping their service. Tofino Bus’s passenger service remains downtown at Capital City Station. The Saanich Peninsula Chamber of Commerce recently held their 106th AGM and appointed their board of directors for 2018. The directors are: Dan Adair of Island Savings Credit Union; Ron Basi from Jencam Transport; Gordon Benn from Pearlman Lindholm; Andrew Bradley of Itty Bitty Sign Shop; Art Finlayson of Finlayson Bonet Architecture; Richard Flader of Flader CPA; Don Gulevich of Coastal Heat Pumps; Sheila Henn of Paterson Henn D’Arcy Hipwell of The Bottle Depot; Andi Hook of Hook & Hook Renovations; Joe Jansen of Wilson’s Transportation; Tara Keeping of Tiger Lily Events; Reg Mooney of Penta Resources Corp; Fraser Sim of BMT Group Services; John Treleaven from John Treleaven Consulting Group; Doug Walker from Cambium Leadership; and SEE MOVERS & SHAKERS| PAGE 35

Commercial Sales & Leasing Property Management Business Sales & Financial Consulting New Home Construction & Sales For lis�ngs, agents, and more informa�on

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MOVERS AND SHAKERS

MAY 2018

MOVERS AND SHAKERS CONTINUED FROM PAGE 34

Doug Wedman of Portfolio Strategies. LlamaZOO Interactive Inc., a Victoria technology firm, was a finalist at the recently held #DisruptMining Innovation Expo. The event had companies competing for a $1-million prize offered by Goldcorp Inc., one of Canada’s largest mining enterprises. Newfoundland-based Acoustic Zoom Inc. took home the top prize, though the event gave LlamaZOO considerable exposure. LlamZOO is a small tech firm with offices i n Victoria a nd Vancouver which creates a wide range of interactive 3D software applications. The University of Victoria was included in this year’s list of Canada’s 100 Greenest Employers, one of three organizations from Victoria. The sustainable initiatives that supported the universities selection was their Campus Sustainability Fund which gives the opportunity for students, employees and faculty to implement sustainability projects and their work towards becoming a zero-waste campus. Canada’s Greenest Employers competition is now in its eleventh year and is organized by the Canada’s Top 100 Employers project. On July 6th, Genesa CPA Cor p f ro m Va n c o u v e r is partnering with Your E nt re p ren e u r i a l S o ciety of Victoria to bring an entrepreneurial expo and conference to the Da Vinci Centre at 195 Bay Street. The event will include exhibitors, workshop facilitators, and guest speakers. Topics w i l l ra nge from personal empowerment to education attendants can use for their own business. All exhibitors, workshop facilitators, and guest speakers will be entrepreneurs from Vancouver Island and Vancouver.

Kevin Albers Kevin Albers, the CEO of M’akola Group, wa s

presented w ith a BC Community Achievement Award, honouring his contributions to the affordable housing sector over the past 20 years. He was presented the award by BC’s 30th Lieutenant-Governor Janet Austin on April 25. Construction is underw a y o n a n e w 8 2-u n i t rental housing facility at 2006 Sooke Road in the Colwood L a kes neig hbourhood. Housing BC, Pacifica Housing and the City of Colwood have all partnered up to build the project which is replacing 1 2 old co-op hou si ng units. The development called Helios, is designed for families, seniors and people with disabilities. The new building is expected to be complete by summer 2019. The University of Victoria recently presented their President’s Extraordinary Service Awards which celebrate the outstanding contributions of their staff and faculty. This year Joyce Gutensohn of the Academic Advising Centre received the Cultivator Award, Brittany Halverson-Duncan from the Department of Mathematics and Statistics was awarded the Connector Award, Neil Honkanen of the Department of Physics and Astronomy was presented with the Collaborator Award, Carolyn Swayze of the Faculty of Graduate Studies the Innovator Awa rd a nd the Legacy Art Galleries team was the recipient of the Navigator Award. Fish on Fifth is celebrating 20 years in business at 9812 Fifth Street in Sidney. Elements Casino Victoria is launching a new com mu n ity prog ra m – Elements of Community – to support charities and c om m u n it y org a n i z ations on the West Shore as well as Sooke and Esquimalt. As part of the initiative, the Casino will offer its multi-use Platinum room, free of charge, to non-profits and community organizations to host events and other activities for 50 days out the year. Elements is celebrating their grand opening celebration on May 5 to showcase the multi-million-dollar renovation that is nearly completed. Victor i a-ba sed sheet metal worked Amy Carr

was recently honou red for her work as a tradesperson at the BC Construction Leadership Awards. Carr works for Lewis Sheet Metal, is a member of the Vancouver Island Construction Association and the joint apprentice committee of Build Together, a national program that m entors a nd s up p or t s women in skilled trades.

Mia Maki Mia Maki is receiv i ng the Colin Lennox Award for Technology Champion at the 17 th annual VIATEC Technology Awards gala on Ju ne 15 at the Roya l Theatre. Maki operates Quimper Consulting and is a professor of entrepreneurship with the University of Victoria. This year the awards received 181 nominations and have named 54 finalists from 44 companies. The awards have 11 categories while an additional five recipients have been selected as recipients for awards. The VIATEC awards ceremony will be held at the Royal Theatre for the first time, allowing for 1,400 to attend, instead of the prior limit of 800.

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Dr. Draga Jovic has decided to retire from practice after 26 years of serving as a family physician on August 1st. Camosun College h a s launched the course Growing Cannabis for Professionals, which is available online through continuing education. The first course runs from May 7 to June 15 with no pre-requisites and will educate people who want to enter the industry. The course is taught by instructor Travis Lane, a respected local organic, living-soil-based cultivator who is a founding director of the BC Independent Cannabis Association and partner in a government relations firm. C r u m s b y ’s C a f é h a s closed for business at 2509 Estevan Avenue. SEE MOVERS & SHAKERS| PAGE 36

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MOVERS AND SHAKERS

MOVERS AND SHAKERS CONTINUED FROM PAGE 35

Creating Beautiful Smiles.

Salish Seaside RV Haven has opened for business at 445 Head Street.

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Congratulations to the top producers and listers of the month at RE/MAX Camosun Peninsula. The top producers are Jeff Meyer, Daniel Juricic, Debbie Gray and Graden Sol. Daniel and Jeff are also the top listers of the month for the company at 14 – 2510 Bevan Avenue in Sidney. Royal Oak Optometry celebrated their 40th anniversary on April 21 at 4452A West Saanich Road.

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Caleb Marshall Caleb Marshall has taken over as managing director at the Canadian College of Performing Arts effective April 20. Marshall was unanimously selected after a nation-wide search was led by Canadian Heritage Arts Society board of directors and co-founders, Jacques Lemay and Janis Dunning. Marshall has had a 25-yearlong theatrical career in roles including producing, directing, teaching, acting, writing, administration and advocacy. Most recently he spent three seasons as the artistic executive director of The Sudbury Theatre Centre.

Pemberton Holmes has opened an office in Oak Bay at 2000 Oak Bay Avenue. They are holding a grand opening celebration at the office on May 12th from 12-3 pm. The Ministry of Environment and Climate Change Strategy and Ministry for Employment and Social Development Canada have created a new program that allows youth to work as park rangers for the summer. The program is funded by the provincial and federal governments and will provide training and employment opportunities for 48 young adults in BC’s parks and protected areas. Students will learn about ecosystem restoration and invasive species control, trail building and maintenance, conservation monitoring projects and public outreach. The program is accepting applications for positions that will begin at the end of this month and early June and will continue through summer.

™

Lynne’s Little Elf Garden Centre has closed for business on April 28th after 41 years of business at 1062 Goldstream Avenue. Owners Lynn and Tony have decided to retire.

NorthStar Air is offering flights between Victoria International Airport and San Juan and the Orca islands in Washington State as of May 6. The route is the shortest international scheduled air service in North America – with a 12-minutelong flight time. The company is using a nine-seat aircraft, typically seen on similar-length flights between Caribbean islands. Fares for the flights are as low as $49.

Nominations are now being accepted for the third annual Cordova Bay Leadership Awards. The awards will recognize three individuals and one organization for their contributions to the community. Nominations can be submitted to the Cordova Bay Association for Community Affairs before May 14.

mayfairdental.ca

MAY 2018

BMO Financial Group has donated $1-million to the Aboriginal Canadian Entrepreneurship (ACE) program offered through the University of Victoria. The program has already delivered entrepreneurial training to 26 First Nations communities in northwest and Okanagan regions of the province. The additional funding allowed for ACE training is to be offered on Vancouver Island beginning in April. The 20-week ACE program was developed in 2013 in partnership with the Tribal Resources Investment Corp. and UVic’s Gustavson School of Business. So far, 72 businesses have been started and more than 30 graduates have moved on to more education. Another 128 are completing business plans. The West Shore Arts Council recently celebrated their 30 th anniversary. The organization is at 2805 Carlow Road.

David Curtis Viking Air President and CEO David Curtis has been presented with the Chair’s Award of Distinction by United Way Greater Victoria. Curtis was recognized for his commitment to United Way’s community campaign through the workplace and individual giving. Splashes Bath & Kitchen recently celebrated the grand reopen ing of their Westshore branch at 315 – 895 Langford Parkway. The renewed location includes a modern showroom design and new display products. The newest branch of the Greater Victoria Public Library opened in James Bay at 620 Superior Street. The library is a 7,150-square-foot space that includes high ceilings, a community living-room space, laptop stations with bistro-style seating, and a mobile charging station. Darren Lauer has been made a member of the Order of Merit of the Police Forces by Governor General Julie Payette at a recent ceremony in Victoria. Lauer, a retired Staff Sergeant was recognized for his contributions to law enforcement and non-law enforcement. SEE MOVERS & SHAKERS| PAGE 37

MOVERS AND SHAKERS

MAY 2018

MOVERS AND SHAKERS

opened a call for entries u nt i l Ju ne 11 t h . A l l entrants must be members of the Victoria Residential Builders Association (VRCA) and entries can be submitted to the VRCA at 3690 Carey Road.

Horizon Pacific Contracting is at 104 – 4226 Commerce Circle.

CONTINUED FROM PAGE 36

T he Bear Mountain Parkway roadway project opened this past month for traffic. The new road is a major connector on the north side of Langford that is expected to improve the pedestrian and vehicle network. The project extends roughly 3.5-kilometres from the Leigh Road Interchange to the Bear Mountain Resort village area at Country Club Way.

Visions Electronics is celebrating their grand opening at 2401D Millstream Road in Langford.

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Horizon Pacif ic Contracting has been earning nationwide recognition for some of their recent projects. T he company earned second place in the Fine Homebuilding Readers’ Choice Awards, which saw readers vote for their favourite home from 10 finalists selected by Fine Homebuilding. The company was named Best Custom Home over $3-million at the 26th annual Georgie Awards for Modern Waterfront in Uplands. Horizon was also a finalist in the Canadian Home Building Association awards program in the Detached Custom Home over 5,000 S q u a re Fe e t c ate gor y.

Ann Archibald Ann Archibald has been named as the Executive Director of the Integrated Cadastral Information Society. Contact Ann at aarchibald@icisociety.ca Academy Dental at 13031 Hel mcken Road h a s cha nged thei r na me to Eagle Creek Village Dental Centre. The location at 1195 Fort Street will remain an Academy Dental location.

The 2018 CARE Awards of Vancouver Island has

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OPINION

MAY 2018 A division of Invest Northwest Publishing Ltd. 200-3060 Cedar Hill Road, Victoria V8T 3J5 Fax: 1.250.642.2870 Toll free: 1.866.758.2684 Website: www.businessexaminer.ca

PUBLISHER/EDITOR | Lise MacDonald SALES | Josh Higgins – josh@businessexaminer.ca, Cheryl Lee – cheryl@businessexaminer.ca John MacDonald - john@businessexaminer.ca WRITERS | Julia MacDonald, Beth Hendry-Yim, David Holmes, Kristin Van Vloten, Val Lennox

A QUICK, INEXPENSIVE SOLUTION TO THE ISSUE OF HOMELESSNESS

MARK MACDONLD

ant a quick, easy solution to the increasingly concerning issue of homelessness in BC? Let’s start with the politicians and other vocal advocates in what is becoming known as the “homeless industry”. Get ready, here it comes: Open up your own homes and yards. Invite homeless people to stay in your spare bedrooms. Or set up tents so they can live in your backyards. Perhaps Premier John Horgan, Finance Minister Carole James and Green Party Andrew Weaver could go first, to show that charity really does start at home. A generation ago there were facilities for those who needed clinical help, but those were closed as advocates complained they were dehumanizing and degrading. So today, people who really do need special help roam the streets, harming themselves and in some

cases, others. Downtown areas are frequent gathering places throughout the day and night. There are solutions elsewhere – why not in BC? For all the NDP’s stated concern for this dire state of affairs, they have no apparent workable plan, other than offering up tax dollars as a fix-all. Listening to the NDP, you’d think the government’s sole purpose is to collect funds from workers and businesses that have scrimped and saved to buy homes and buildings, and funnel that cash towards free housing for those who don’t, can’t, or won’t work. Isn’t that the message they are sending? The NDP’s vision is for residences for all from the government, but as with every NDP promise, it begs the question: “How shall we pay for it?” And the NDP’s answer, predictably, is: The business community. Just once, wouldn’t it be nice to see NDPers lift their own fingers to help out and find a solution to a complex problem, other than rhetoric, empty platitudes and tax hikes? The NDP’s attack on homeowners through the foreign buyer’s tax and its extension outside of the lower mainland (which also punishes average homeowners as their pool of prospective buyers of their

home “retirement nest eggs” is diminished), as well as the looming speculation tax, are extremely short-sighted and ill-advised. Surely the NDP doesn’t believe its full frontal assault on the top-end of the real estate market to force lower house prices that will enable higher minimum wage to buy their own abode. Owning a home is not a divine right. It is an opportunity. Here’s the time-worn recipe for buying a home: Save money for a down payment. Resourceful people have come up with many creative ways to get into their own home. Borrow money – or family gifts - to put into an RRSP, add the tax refund to an RRSP and use that money on a down payment. The government requires repayment of that money back into said person’s RRSP over a manageable time period, but it’s still a good investment. And it’s still your money. Take boarders in, and rent rooms in the house. International university students need places to stay, and typically can pay rent that could help cover mortgage payments. Buy a “fixer-upper”, and turn sweat equity into a starter home. Start small, and buy a condominium. Purchase a place with friends, or help from parents. If Canadians want to buy a

house, go to work. If a job doesn’t pay enough, take two jobs. Or get better training for a vocation that pays more. We now face a conundrum in Canada, where there are large numbers of jobs and not enough willing Canadians to fill them. Many companies simply can’t find good, trained workers to fill current positions, or more workers that will enable them to expand their business. Canadian companies need workers at all wage levels, particularly at the bottom end of the pay scale. There are people who can work, but have decided not to, with some arguing – rightfully so - that they get more money from social assistance and staying home than putting in a nine-to-five shift. Societal pendulums typically swing back and forth. We know that. Extremes aren’t what the majority of people desire, but from time to time, excesses emerge that must be reconciled or brought back to the centre, and balanced. Aren’t we in need of some balance now, as aggressive “advocates” push the agenda of the “rights” of the homeless. Their vernacular includes words like “dignity”, suggesting that those on the receiving end of social assistance - or others’ benevolence - should be somehow proud to do so. Like it’s an accomplishment. A right.

How about “workfare”, where people can pay back the rest of society and contribute to the public purse by working for the benefits they’re now receiving from taxpayers. Not only does it allow individuals to attempt to help pay their own way, it would also instill in them a sense of value and increased self-esteem. Could workfare happen? It should, but likely won’t, as “homeless advocates” will undoubtedly label this as “poor bashing”. Previously, those in vulnerable positions who needed a helping hand, were genuinely touched and humbled by the gestures of generosity coming their way. They’d vow to somehow repay that kindness, and did so. We Canadians know that charity is important and businesses are at the forefront of sharing with those who are less fortunate, as demonstrated by generous donations to various groups and organizations. It is a Canadian thing to look after those who cannot look after themselves. But have we reached the point in democracy where parties reward people for doing nothing – as long as they supportively vote? Politicians need to stop buying votes from voters by promising them a free lunch – and housing – fully paid for by their hardworking neighbours.

It’s hard (if not impossible) to see the damage that a failure on the Trans Mountain expansion would have on investor confidence in Western Canada (and the rest of Canada, for that matter). In its annual global survey of oil and gas executives, the Fraser Institute has seen steep drops in investment attractiveness in both provinces in recent years. In 2017, BC dropped to 76th out of 97 jurisdictions (from 39th of 96 last year) on our index, which measures how public policies can deter oil and gas investment. Meanwhile, Alberta - ranked 33rd overa l l i n 2017 - is the second-lowest ranked Canadian jurisdiction after BC Alberta’s ranking remains far behind 2014 levels when it placed 14th globally out of 156 jurisdictions. What investor, looking at the trainwreck failure of recent pipeline regulatory processes in Canada, would put their dollars down on Canada when only a few hundred kilometres to the south there are vastly more profitable (and vastly more predictable) investment opportunities.

In the 2017 oil and gas survey, six of the world’s top 10 jurisdictions are in the United States compared to only two in Canada (Newfoundland and Saskatchewan). While Alberta and BC are falling in the rankings, U.S. states (Texas, Oklahoma, North Dakota) are consistently among the top performers. Make no mistake, the Kinder Morgan announcement reflects a watershed moment in Canadian history. What happens in its wake will definitively show the world’s investment community whether Canada’s governments and regulatory processes can inspire the confidence they need to come to Canada (or stay in Canada) to help develop our natural resources and get them to world markets that command higher prices. Both the province of Alberta and the federal government have made the right pronouncements. Now it’s imperative that Ottawa back up those words with deeds.

DROPPING THE GLOVES OVER PIPELINES

FRASER INSTITUTE KEN GREEN

arlier this month, pipeline company Kinder Morgan announced it will suspend all “non-essential” activities and “related spending” on the federally-approved Trans Mountain pipeline expansion. In unusually clear language, Kinder Morgan explained that it can’t invest more money into a project that it can’t ensure will see completion. Kinder Morgan chief executive officer Steven Kean said that “a company cannot litigate its way to an in-service pipeline amidst jurisdictional differences between governments” and that Kinder

Morgan can’t expose shareholders to “extraordinary political risks that are completely outside of our control and that could prevent completion of the project.” The company said that to proceed, it must reach agreement by May 31 with the various stakeholders: the BC government, First Nations, municipalities, etc. Without such an agreement, Kean said it’s difficult to conceive of moving ahead with the project. The sound of gloves hitting the ice came swiftly after the Kinder Morgan announcement. Alberta Premier Rachel Notley released a sharply-worded statement about BC’s continuing obstruction of the pipeline, with overt threats of economic retaliation if such tactics continues. Federa l Natu ra l Resou rces Minister James Carr also issued a statement in support of the T ra n s Mou nta i n ex pa n sion project, naming and shaming BC Premier John Horgan, “The government of Canada calls on Premier Horgan and the BC government to end all threats of delay to the Trans Mountain expansion.

Kinder Morgan’s Acknowledgement That Doing Business In Canada May Not Be Worth The Trouble Represents A Watershed Moment In Canadian Economic History His government’s actions stand to harm the entire Canadian economy.” Given that both Notley and Prime Minister Justin Trudeau have in part justified their climate policies on the basis that this pipeline will be built, the harder language is not surprising. But Horgan is not backing down, insisting that “the federal process failed to consider BC’s interests and the risk to our province. We joined the federal challenge, started by others, to make that point.” The three met for a summit of sorts recently. It resulted in no meaningful progress.

Kenneth Green is senior director of natural resource studies at the Fraser Institute.

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MAY 2018

CONTRIBUTIONS TO GREATER VICTORIA TOURISM SECTOR AWARDD

TOURISM VICTORIA PAUL NURSEY

wo outstanding individuals have received awards from Tourism Victoria. These individuals have made significant contributions to the Greater Victoria tourism sector. Mike Murphy, owner of the 10 Acres Commons, Kitchen and Bistro restaurants, as well as the 10 Acres Farm. Murphy is the recipient of the Miracle Award. Mike Murphy was born and raised in Greater Victoria. Prior to 10 Acres restaurants and farm Murphy owned, managed or opened

severa l restau ra nts i n Greater Victoria. His passion is promoting local, sustainably-sourced food and drink with as small of an environmental footprint as possible. The Miracle Award recognizes an outstanding individual or group that has shown leadership in the development of the tourism industry in Greater Victoria. Hugh MacDonald, former Executive Director of SportHost Victoria is the recipient of the Life Member Award. MacDonald recently retired as Executive Director of SportHost Victoria. Prior to SportHost Victoria, MacDonald had a 30-year career in the Canadian airline industry in several sales and marketing positions, including sports marketing. Under MacDonald’s leadership Greater Victoria now hosts more than 100 sporting events annually, driving an annual tourist spend of $117 million. The Life Member Award recognizes an individual’s

except ion a l cont r ibutions to Tourism Victoria, t he tou r ism i ndu st r y and the Greater Victoria community. “This year’s award winners are deserving recipients,” said Paul Nursey, President and CEO of Tourism Victoria. “The success that both Mike and Hugh have enjoyed is the result of a passion and commitment to their work and having a vision to further the tourism sector in Greater Victoria.” The awards were presented on April 27 at Touri sm Victor i a’s A n nu a l General Meeting at the Delta Hotels by Marriott Victoria Ocean Pointe Resort. Tourism Victoria (Greater Victoria Visitors and Convention Bureau) is our region’s official, not-forprofit destination marketing organization working in partnership with nearly 1,000 businesses and municipalities in Greater Victoria. Paul Nursey is the President and CEO of Tourism Victoria.

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