Business Examiner Thompson/Okanagan - January 2017

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JANUARY 2017

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VERNON Diversity: Proven Key to Vernon’s Healthy Economy

Thompson/Okanagan WWW.BUSINESSEXAMINER.CA

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KELOWNA Volinspire Connects Volunteers, Businesses & NPOs

Kelowna International Airport Announces Master Plan 2045 Strategic plan details how the Airport will serve the 3.5 million passengers forecasted for 2045

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INDEX News Update

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TOTA 3 Vernon 4 Customer Service

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Kelowna 5 Green Sheet

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Summerland 12 Salmon Arm

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Kamloops 14 Sales 15

ELOWNA—Kelowna City Council adopted Kelowna International Airport’s Master Plan 2045 in November 2016, kicking off the Airport’s strategy to become “the best midsized airport in North America.”

The planning document will guide the Airport in developing its facilities to meet the dramatically increased demand it projects for the medium and long term.

How dramatic? “This year alone we’ve experienced an increase from 1.6 million to 1.7 million passengers—that’s 100,000 passengers in one year,” says Airport Director Sam Samaddar. “Our figure of 3.5 million passengers by 2045 is based on medium range forecasting.”

But the goal of the strategy is not to simply meet air traffic increases, Samaddar explains, but to continue developing a worldclass international airport. To that end, the plan outlines a

Movers and Shakers 16 Opinion 18

SEE AIRPORT | PAGE 11

Kelowna International Airport Director Sam Samaddar (second from left) speaks with guests at a public engagement event

OUR 8TH YEAR

City of Kamloops Partners With Business Organizations on Strategy to Attract Business, Investment, and Workers

Canadian Publications Mail Acct.: 40069240

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Contact us: 1-866-758-2684

City commits $100,000 to initiative designed to attract investment, skilled workers, and new business, particularly in the tech sector AMLOOPS—The City of Kamloops recently announced the kickoff of a strategic partnership with local business organizations Venture Kamloops, Kamloops I n novat ion , a n d K a m lo o p s Chamber of Commerce. T he

goa l of the pa rtnersh ip is to att ract sk i l led workers, i nvestment, and new business, particularly in the tech sector, from the Lower Mainland.

Ventu re K a m lo op s E xe cut ive D i re ctor Ji m A n derson describes this economic

development st rateg y as a n “aggressive campaign on the advantages of the region.” The City has committed $100,000 towards supporting its local business partners in launchi n g t h e v a r io u s c a m p a i g n s that comprise the strategy.

Interested in more information? Inquire today about your free quote!

Contact us at admin@tdbenefits.ca or visit www.tdbenefits.ca Tel: 250-861-8834

These campaigns will echo a common message: living and working in Kamloops is conveniently close to the Lower Mainland, yet markedly more a f ford able. A s t he cost of SEE INVESTMENT | PAGE 15

2 KELOWNA City Announces 3.86% Tax Increase City Council recently reviewed the 2017 Financial Plan submitted by staff, setting a tax increase of 3.86 per cent after a full day of deliberations.

A 3.86 per cent increase translates, on average, to an $72 annual increase on a City of Kelowna property tax bill (based on an Average Single Family Home, which is assessed at $558,370).

City staff submitted a provisional tax increase of 4.40 per cent to Council at Monday’s Council meeting. Council sets the tax rate requirement after reviewing the 2017 Financial Plan to determine which projects to fund and which projects to defer or cancel, balancing the community’s interest in maintaining existing levels of services while planning for significant infrastructure needs.

Council increased the number of bylaw officers from two to four in 2017, but managed to reduce the overall proposed tax increase by postponing the conversion of the Glenmore Fire Hall to a career station until next year.

This year’s budget increase is necessary to meet previous years’ commitments and provide the resources or funding needed to keep up with our growing population, including our homeless population. Just under one-half of the 2017 tax demand is from the Police Services building project and employee contract costs.

Total capital project taxation funding was included at $12.2 million. 2017 capital investments seek to balance renewing existing infrastructure and creating new, with 54 per cent asset renewal (i.e. maintenance and replacement of existing City buildings and infrastructure), 31 per cent to keep up with growth and 15 per cent new.

The final budget and tax rate will be presented to City Council in April 2017.

VERNON Funding Announced for ‘Fast Track Office Training Program’ Up to 60 British Columbians in Vernon and surrounding areas are receiving the training they need for jobs in their communities, thanks to the federal-provincial partnership under the Canada-BC Job Fund Agreement.

Approximately $416,000 has been allocated to Okanagan College to deliver the Fast Track to Office Training Program.

The training program will prepare participants for jobs in office administration or entry-level bookkeeping, with certifications in introduction to office administration and basic accounting upon successful completion. To deliver the training, Okanagan

NEWS UPDATE College has partnered with local employers and the Neskonlith Indian Band in Chase and Salmon Arm, who have provided space and support for participants.

There are five intakes for this program. Four intakes started in fall 2016 and are underway, while the last intake will start in January. All training will be completed

by June 2017.

VERNON City + Residents Get First Look at $13M Multiplex Expansion At a recent regular open meeting (December 12, 2016), Vernon City Council received an update on the progress of the Multi-Use Facility Expansion project at Kal Tire Place and had a first look at the proposed facility from Doug Ross, Director of Recreation Services, and members of the design team from MQN Architects.

A list of features that were contractually required in the Design Build Operate and Maintain Agreement with the Regional District of North Okanagan (RDNO) have all been included in the design. In addition, the design includes enhanced features that the public and user groups brought forward during the referendum process including additional dressing rooms, an additional storage area, a secondary lease space and an expanded transitional space between the existing Kal Tire Place and the new facility.

T he project is currently on schedule and final drawings are being done. It is anticipated that the project will be tendered on January 9. There will be a mandatory site meeting for prospective contractors on January 24 and the tender process will close on February 15.

Following the closing of tenders, bids will be reviewed and negotiations will begin with a preferred contractor with the goal of construction starting sometime in March 2017. The project is planned to be a 15-18 month build with a targeted opening date of September 1, 2018.

The project has a fixed budget p r i c e o f $ 1 3 , 0 0 0, 0 0 0 a n d throughout the design process a Quantity Surveyor has been utilized to ensure the designed building can be completed on budget.

OKANAGAN Home Sales Continue to Normalize Residential sales across the region of Revelstoke to Peachland continued to decline in November, with 571 sales posted to the MLS in November, as compared to 779 in October, a 26.7% decrease over the previous month while still 4.19% over this time last year, reports the Okanagan Mainline Real Estate Board (OMREB).

Days on market, which is an average of how long it takes to sell a home, rose slightly from October, from 92 days to 97 and new listings were 701 compared to 884 in October, also indications of a market that is becoming more balanced. Average price in November was $467,815.36, a 2.85% increase over October and a 16.71% increase over this time last year.

According to an October OMREB survey, the majority of recent buyers of residential property in the region was individuals from within the Okanagan, at 60.7% up from 52.3% in September.

13.4% of buyers were from the Lower Mainland/Vancouver Island areas, down from 21.5% in September, and 11.6% were from Alberta, down from 12.8%. Foreign buyers made up 2.1%, up from 1.6% previously. Other buyer demographical data remains relatively constant, with most buyers comprising couples with or without children and empty nesters or retired individuals.

Likewise, motivations to buy have remained relatively consistent, with those moving up, relocating and moving to a similar-type property making up the largest proportion of buyers, followed by first time buyers who edged up slightly to 17.9% from the previous month’s survey.

KELOWNA Feds + Province Make $40M Investment in UBCO UBC Okanagan has received a a $40.65-million investment for a new Teaching and Learning Centre and a number of sustainability and infrastructure upgrades.

A product of the expansion and renewal of the campus library, the Teaching and Learning Centre will enhance the student learning and research experience as well as enable innovative research and partnerships with industry.

The updated facility will include a digital technology centre and a visualization lab to facilitate high resolution data modelling in research fields such as advanced manufacturing, materials science and sustainability.

The cost of the Teaching and Learning Centre expansion and renewal is $35 million with $14.56 million from the Government of Canada, $10.62 million from the Province of British Columbia and $9.82 million from the university, thanks to an investment by the UBC Okanagan student body.

Funding will also support Environmental Sustainability Projects for Research Infrastructure, which will focus on sustainability upgrades to 11 Okanagan campus buildings. Included in this project is the provision of services and utilities at the UBC Innovation Precinct, which will facilitate university/industry co-location at the Okanagan campus and new economic activity in the region.

The total cost of the upgrades is

JANUARY 2017

$5.65 million with $1.41 million from the Government of Canada, $719,000 from the Province of British Columbia and $3.52 million from the university.

Both projects are projected to be complete in April 2018 and will create an estimated 137 direct and 103 indirect jobs.

BC Province Launches 2017 Budget Consultations Finance Minister Michael de Jong is inviting British Columbians to participate in a conversation to share their values and priorities for Balanced Budget 2017.

British Columbians can share their ideas for the budget and three-year fiscal plan, and ask the minister questions through the Budget Consultation website and during telephone town halls that will run until the end of January.

The budget consultation website is available at: engage.gov. bc.ca/budget2017 Here, British Columbians can: Participate in open dialogue forums on housing affordability, government priorities and economic growth including the BC Jobs Plan; Submit questions or comments to the minister; and Sign up for telephone town halls scheduled throughout January.

The telephone town halls give British Colu mbia ns a d i rect channel to de Jong, who will take questions directly from callers.

Citizens without a landline need to sign up on the website to participate in the telephone town halls if they want to participate.

The technology is able to access only publicly listed phone numbers or numbers provided through the website.

KELOWNA OK College Business Students to Battle Peers at Queen’s University Eight students from Okanagan College’s School of Business will be spending their winter break preparing to compete in the final round of Canada’s oldest and most prestigious case competition, Queen’s University’s InterCollegiate Business Competition (I.C.B.C.).

After a challenging preliminary round, Okanagan College teams made the finals in four categories. Adrianna Knuth and Madison Blancher will compete in Human Resources and will be coached by professor Roger Wheeler. The College will send an Accounting team made up of Kyla Wiseman and Kirstin Pitzoff, coached by Adrian Fontenla, as well as a team in the category of Management Information Systems made up of Anthony Peterson and Jared Hubner, coached by professor Glen

Coulthard.

The fourth team to compete will be named shortly and will present in the debate category. I.C.B.C. does not offer a preliminary competition in debate but ranks the top performing schools in the other seven categories and selects finalists based on the cumulative placing of all the competing teams.

In order to advance to the final round, Okanagan College teams competed against 32 post-secondary institutions from around the world.

The finals will take place in Kingston from Jan. 19-21 and will include competitors from the University of Toronto, University of Vermont, Queen’s, McGill, and the Hong Kong Polytechnic University, among others.

At the finals, students will be given five hours to review a complex business case within their designated field and prepare a 15-minute presentation for the judging panel, which is comprised of Queen’s professors and senior management professionals from Canada’s largest corporations. No electronic resources are allowed, however, teams can use all the textbooks they had the foresight to bring with them.

VERNON Development Activity Shows Positive Growth Vernon City Council recently received an update on development activity during 2016, which included a positive outlook for upcoming development in the city in 2017.

As of the end of November, total building permit values for the City of Vernon reached $119.8 million, surpassing the 2015 total of $110.3 million. During that time, a total of 478 new residential units were created, up from 201 units in 2015.

In terms of revenues received from the collection of the Municipal Regional District Tax (MRDT or “hotel tax”), the City has received $570,593 as of the end of September 2016. This is up 15.3 per cent over the same period in 2015.

The summer months were extremely strong with July, August and September all being record months since the collection of the hotel tax began in 2010. Poole also reported that there is support from the accommodators to pursue the new three per cent hotel tax available to municipalities.

Other notable projects and activities over the past few months include: The announcement of $6.21 million for a new trades training centre at Okanagan College; T he continued renovations of the first major film studio in the Okanagan, located at 1701 Kosmina Road; and The Thompson Okanagan Tourism Summit was hosted at Predator Ridge Resort on November 23 and 24.

TOTA

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WONDER OF WINTER PROGRAM NOW ACTIVE

THOMPSON OKANAGAN TOURISM GLENN MANDZIUK

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he Thompson Okanagan To u r i s m A s s o c i a t i o n ( T O TA ) h a s l a u n c h e d the Wonder of Winter regional program.

Wonder of Winter is designed to present the Thompson Okanagan to the consumer as a premier winter destination. Working with our stakeholders and communities TOTA will be assisting in creating a new sense of vibrancy to the region’s winter story that elevates experiences, animates the valley destinations and increases the length of stay of our winter visitors.

Key to this initiative is the development of a comprehensive inventory of winter product, itinerary development and the creation of partnerships that will assist in motivating and moving

Wonder of Winter is designed to present the Thompson Okanagan to the consumer as a premier winter destination

Wonder of Winter Priorities include: • Comprehensive on a nd off mountain inventory of winter products and activities; • Content development for travel media, social media and travel trade; • Research/Training - utilizing EQ and Prizm in our key markets to identify potential consumer base; • Remarkable Experiences workshop with Destination BC to focus on winter product development and promotion; • Signature winter experience development over a 2-3 year period; and • Accessibility - working with industry to improve air and road winter access.

In addition to the winter development program, winter experiences will be featured on the new Wonder of Winter section on Route97.net. This web site content highlights key experiences that link directly to operators and is available to any stakeholder with winter products.

PHOTO CREDIT: TOTA

guests on and off our ski resorts to enjoy cities and surrounding area experiences.

Through a greater

understanding of non-ski winter products and encouragement of partnerships we will work to promote new non-traditional winter

products such as weddings, spa, culinary, special festivals and events that will complement traditional ski products in our region.

Glenn Mandziuk is President and Chief Executive Officer of Thompson Okanagan Tourism Region. He can be reached at ceo@totabc.com.

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VERNON

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JANUARY 2017

VERNON TO SEE ECONOMIC GROWTH IN 2017 2017 will be extra special because it will be Canada’s 150th anniversary since

VERNON

confederation, the City

DAN ROGERS

125 and the Greater

I

t is that time of year again when we reflect on the past a n d t r y to p re d i c t w h a t 2017 will bring. In the Greater Vernon area there is reason to celebrate 2016 and to be optimistic about what lies ahead given the positive economic development and substantial growth in tourism.

2016 was a ba n ner yea r for economic development with recording setting permit values issued through the City of Vernon both on the residential and commercial side. Meanwhile tou r i sm act iv it y cont i nu e s to esca l ate reach i ng record monthly revenue numbers several times in 2016.

T he f i rst h a l f of 2017 w i l l likely see strong permit values driven in large part to the start of the new arena addition at Kal Tire Place. The $13.5 million dollar public investment

of Vernon is turning Vernon Chamber is set to celebrate its 120th birthday

was approved by local taxpayers in 2015 and now that design worked has been substantially completed, the tender for construction closes in January with work scheduled to begin in 2017.

Tourism could also increase in 2017 thanks in part to improved venues and increased awareness of what the area has to offer no matter what the season.

The area will also get an extra boost in September as it plays host to the 2017 BC 55+ Games.

Close to 3,000 athletes from a rou nd the prov i nce a re expected to converge on the area for the 30 th anniversary of the games which incidentally got their start in Vernon. It’s going to be a year of celebrations!

Unfortunately, lingering in the back of everyone`s mind are a few major issues; the value of the Canadian dollar, the low price of oil, and the uncertainty of what trade policies may arise when the new administration takes over in the United States.

With Tolko industries headquartered in Vernon, many in the region are astutely aware of a brewing trade war over the now expired softwood lumber agreement.

••• In other news, the countdown is underway for the 2017 Business Excellence Awards. Work

is now underway in soliciting nom i nations for the a n nua l a w a r d s a n d t h e n e v a l u a ting the nominees will begin.

Businesses and organizations are nominated by the public but judged by a select panel of business leaders who complete their evaluation independent of chamber staff or directors. The finalists will be announced in 12 different categories at the nominee’s luncheon in early February with the black tie gala scheduled for March 10 th.

2017 will be extra special because it will be Canada’s 150th anniversary since confederation, the City of Vernon is turning 125 and the Greater Vernon Chamber is set to celebrate its 120th birthday. If there was ever a reason to celebrate 2017 this is it!

••• Congrats to local lawyer Michael Yawney who h as been named Queen’s Counsel. Yawney, who is managing partner at Nixon Wenger LLP and a trial lawyer at the firm, told the local paper that the appointment is a “real honour”. In his more than 20 years at the firm, he has appea red before a l l levels of courts in BC, as well as administrative tribunals and regulatory agencies. The QC designation is conferred each

year on members of the legal profession to recognize exceptional merit and contribution.

••• Finally, the Greater Vernon Ch a mber is pleased to welcome a number of new members includ ing: I See the Geeks, Welstand Group, Lake City Law Corporation, Paisley Investments, Un lim ited Learning International Ltd., Camelot Haven, Restoration Lands Inc., OK College School of Business, 1609 Restaurant & Lounge, Italian Kitchen, Tell Me Mortgage, David P Williams (Accounting), and the Southern Interior Trust. Welcome to the Cha mber network, the most influential business association in the country!

Dan Rogers is the General Manager at the Greater Vernon Chamber of Commerce and can be reached at manager@vernonchamber.ca.

ARE WE TRYING TOO HARD? Sometimes in striving to stand out from the

CUSTOMER SERVICE LUCY GLENNON

A The average employee TURNOVER RATE is

49%

For employees with an intellectual disability or Autism Spectrum Disorder, it’s only

7%

Inclusive Hiring Works www.readywillingable.ca

study publ ished i n the Harvard Business Review asked the question: Why are we trying to delivery s p e c t a c u l a r c u s to m e r service? They surveyed 10,000 busi nesses a nd a s k e d a b o u t t h e i r e xpectations around deliverables in customer care.

The results were rather surprising.

W hat business people responded with was not the over the top, amazing service experiences.

I n s te a d t h e y s p o k e of having their problems resolved quickly, efficiently, by people who knew what they were doing and had the power to resolve.

It was as simple as that.

competition, we forget the basics. We can start by hiring the right people for the job

In other words … “just fix my problem!”

Sometimes in striving to stand out from the competition, we forget the basics. We can start by h i ri ng the right people for the job; people who are well suited to deali ng w ith customers, who are patient, method ica l a nd g reat quest i o n e rs a n d l i s te n e rs .

Next we can give them a methodolog y a nd tra in them in how to quickly and efficiently take the c u s tom er t h ro u g h t h e

resolution process. We can give them the product knowledge they need to craft the right questions to get them to the right issue. We can train them i n t he sk i l l s t hey need to ensure clear, concise communications.

Many of the problems frontline people encounter are based in miscommunication. Finally we can empower them with the ability to make a decision for the customer – right or wrong; they have the authority to resolve.

Perhaps what the survey shows is that if you have go o d , g a r d e n-v a r i e t y common sense customer service, we’ll be differentiating ourselves from our competition. This may be a statement of just how poor customer service is perceived to be right now.

Have you got your basics covered?

Lucy Glennon specializes in customer service training and recruitment and hiring. She can be reached at 866-645-2047 or lucyg@hireguru.com. www.hireguru.ca.

KELOWNA

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REGIONAL BUSINESS LEADERS HIGHLIGHT THEIR HIGHS AND LOWS provides a terrific push to the economy as the ancillary industries such as new construction and renovation are in demand. All the services that go with a busy market have also been in demand, providing more jobs for people living in our area.

2017 looks to be strong year in real estate.

As we continue to see the amount of baby boomers retiring, we will see more of them finding our beautiful city. In addition we continue to see lots of young people moving to our area as the cost of living continues to rise in the lower mainland. Many of these are young professionals, who can live anywhere to work in their field of choice.” - Francis Braam, Managing Broker/Owner, Royal LePage Kelowna

KELOWNA TOM DYAS

H

ere are more observations from some of our Kelowna Chamber members and industry leaders on their business year: 2016 and a look forward to 2017. I hope everyone enjoyed a great holiday break!

SPORT/TOURISM “We had an excellent 2016 season, an alltime record year that was boosted by international tourism, predominantly. Australia in January; the US dollar upswing brought us a lot more skiers from Washington State – plus all the new non-stop flights from Toronto.

Flights went from 3 a week to 10 non-stop – bodes well for tourism, for UBC, for all the Central Okanagan commerce.

“We also spent one million dollars designing, building and constructing our new mountain bike course, and will launch next year, giving Big White two official seasons.

Bookings are way up for 2017; now we are just waiting for the snow!” - Michael Ballingall, Senior Vice President, Sales & Marketing, Big White Ski Resort.

ENERGY “For some businesses in the energy industry in Canada 2016 was a challenging year, but McDougall Energy Inc. saw a year of steady growth, results and opportunity.

The company achieved continued growth by engaging with local communities, First Nations, customers and business owners to bring world-class retail fueling facilities to the marketplace. The coming year provides excellent opportunities for even further growth for McDougall Energy, which won the Canada’s Best Managed Companies award in 2011 through 2014 and became a Gold Requalified member in 2015.

“The experienced team will leverage McDougall Energy’s 70 year history to provide a complete service package and top food partner brands that together deliver Peace of Mind to their dealers and the communities they serve. 2017 will see the opening of our muchanticipated facility at the Kelowna International Airport.” - Brian Winter, Territory Manager, BC Interior, McDougall Energy, Inc. HEALTH/HUMAN RESOURCES/EMPLOYMENT SERVICES “The year 2016 has been very productive for Diversified Rehabilitation Group, our customers and our clients. Internally, we enhanced our employees’ quality of life by introducing a four (4) day workweek to promote a healthy work-life balance, without extending work hours, jeopardizing productivity and with no changes to how we serve our clients.

“Externally, innovative services and programs, such as Disability Management and Employee and Family Wellness were successful in helping employers to reduce absenteeism and disability costs while increasing employees’ job satisfaction, health and productivity. Diversified Rehabilitation Group was awarded the Kelowna Chamber’s Business Excellence Award for Mid-Sized Business in 2016.

“Helping our community at large is equal to serving businesses. We support and give back to our local community. This year in September, Diversified Rehabilitation group hosted the First Annual Kidney Walk BBQ Fundraising event, which was a huge success in not only raising awareness and money, but also bringing our business neighbors and community partners together.

“We understand that in today’s fastchanging world economy, the economic sustainability for British Columbia relies not only on business opportunities, but also on a mentally and physically healthy labour force , in the upcoming 2017 year, among our many goals, we will continue to serve British Columbians by offering our Disability Management and Employee and Family Wellness services.

Furthermore, we will be hosting our Annual Organizational Health and Wellness Summit on June 8-9, 2017 as well as the Annual Kidney Walk BBQ Fundraising event in September.” - Derek Sienko, CEO, Diversified Rehabilitation Group TRADES EDUCATION “During the first quarter of 2016, IHE Interior Heavy Equipment Operator School Ltd. was prepared for a substantial downturn in the economy. The plunging oil and gas sector was a huge concern for our potential growth for the balance of the year. We were astonished that the B.C economy held up surprisingly well.

“Our Alberta Site Campus actually outperformed our BC campus for much of the past year, perhaps indicative of students’ desire to use the slow down as an optimum time to re-skill and re-train for what many assume can only be a future upturn of the economy. Although we did not see peak growth as we experienced in 2014, business levels remained consistent and the trades educational sector in the province continued to remain healthy.

“For 2017, Interior Equipment Operator School remains poised for healthy growth in both British Columbia and Alberta. British Columbia is looking at strong job growth and a rising population in 2017 according to local economists. Employers are also looking to off-set and strategize the retiring baby boomer demographic which makes up a large percentage of the skilled labour pool.

All the key indicators are there, and IHE is looking for continuous growth in 2017.” Scott Dorrett, General Manager, Interior Heavy Equipment Operator School REAL ESTATE “2016 will wrap up as the most successful year in the history of Real Estate in the Central Okanagan. There will be more sales reported at the Okanagan Mainline Real Estate Board than any previous year. This

EDUCATION “It is a privilege to serve as the Superintendent of Schools/CEO of the Central Okanagan Public Schools. As I reflect on my first year, I have witnessed excellence in teaching and innovative best practice that serve the learners in the Central Okanagan Public Schools well and make it one of the highest performing districts in the Province.

“The District’s Overarching Goal is that students develop the identified attributes of: a learner, thinker, collaborator, contributor and innovator. Possessing these attributes will assist students at being successful in a rapidly changing world where some of the jobs they will be applying for haven’t even been imagined yet.

“Helping students find their passions and develop the attributes and competencies that will assist them in becoming educated citizens who contribute positively to our civil society, is our critical work. This work

is not done alone but with the support of our broader community.

“The Kelowna Chamber of Commerce provides an opportunity to develop networks and learn about commerce and employment trends in the community. I’m honoured to be a part of the Kelowna Chamber of Commerce.” - Kevin Kaardal, Superintendent of Schools/CEO, Central Okanagan School District.

ACCOUNTING/BUSINESS ADVISORY/ RISK MANAGEMENT “This past year has seen continued strong results for our firm across all service lines.

In particular, our advisory, transactions and tax teams have had very busy years as our clients have looked to invest in growing their business through strategic and financial partnerships, expand into new markets and succession plan for the next generation of family owned enterprises.

“Looking forward to the year ahead, we see continued growth across key sectors of Okanagan business led by real estate, construction, manufacturing and technology.

Further, we see the continued disruptive impact of technology across all industry sectors, and the massive opportunity it presents to our clients who are able to align technology with strategy to take advantage of a shrinking global marketplace.” - Andrew Ingenhorst, CPA, CA, Senior Manager, Grant Thornton LLP Tom Dyas is the President of the Kelowna Chamber of Commerce. To find out more information about the organization please visit www.kelownachamber.org.

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JANUARY 2017

Diversity: Proven Key To Vernon’s Healthy Economy 2016 Building Permit Issuances Expected To Hit $120 Million

BY DAVID HOLMES

V

E R NO N – W h e n d i scussi ng t he econom ic successes of his community, and the positive nature of its future growth, it’s hard for Kevin Poole, Vernon’s Manager of Economic Development and Tourism not to smile. “ Ver non i s d ef i n itely i n a growth mode and I would be very curious to see what our population numbers show when BC Stats releases the latest information. We had been growing at an estimated 3.4 percent last year and I don’t expect that to have changed much this year,” he explained.

The largest city in the North Okanagan Regional District with a population in excess of 40,000, the City of Vernon is also the district’s primary service center so its local economy draws from a catchment area that effectively doubles the city’s size. Situated as it is on the northern tip of Okanagan Lake the community’s economy directly benefits from the Okanagan Valley’s robust agriculture industry and its world class tourism resources.

T h e c it y ’s b u s i n e s s c o mmu n ity a lso benefits by being ideally situated in terms of

Being located only 25 minutes from the Kelowna International Airport is an appeal for many local businesses

The nearby Silver Star Mountain Resort is one of Vernon’s many world class tourist destinations transportation corridors, with no less than three provincial highways connecting the city to the rest of the province. In addition Vernon has rail access and is located only 25 minutes from the Kelowna Airport, the tenth largest in Canada.

“Using building permit issuances as a guide, the city has issued more than $120 million in building permits so far this year which is definitely up over last year. We’re seeing a real mix in terms of the people who move

here, retirees from Vancouver and elsewhere who want to benefit from the area’s lower housing costs and young families who have moved here for work,” Poole explained.

The key to the economic success Vernon is experiencing is in the diversity of its economic mix.

In addition to tourism and hospitality, the community is home to everything from vineyards and breweries to high tech firms, corporate offices such as Kal Tire and an emerging film industry.

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“Agriculture is becoming increasingly important with the emergence now of apple orchards, cherries and others.

We’re also seeing the valueadded side on the tourism front come into their own, such as a cidery that started up. We even have a meadery, where they brew mead from honey so there is a huge variety in the area,” he said.

Vernon is also home to Okanagan Spring, a major brewer (and significant local employer) owned by Sleeman Breweries one of only three facilities in Canada.

For the future Poole expects his City will continue to benefit from its sought-after location,

its affordable land and housing prices, its transportation infrastructure and by the diverse nature of its economy.

“We’ve experienced a lot of growth this year and it’s not just on the construction side, it’s across all areas of the economy. We have companies that are growing and who are looking for labor which is always a good thing,” Poole stated.

“So it’s a very positive and upbeat environment right now the only question to ask I guess is when are you going to be moving to Vernon?”

To learn more please visit the City of Vernon’s website at: www.vernon.ca

7

JANUARY 2017

DON’T AGREE WITH A PROPERTY ASSESSMENT? IT CAN BE APPEALED.

K

ELOWNA - Annual property assessment notice envelope’s will soon be appearing in mailboxes or via e-mail displaying 2017 property assessment values and classification.

This year’s notices are especially important and deserve close inspection, given the largest increases in assessment values in the past 35 years in most areas of the B.C. It is from this estimation of commercial or industrial property assessment values that local governments and the Province will determine how much overall property tax is due this year.

The BC Assessment Authority is responsible in the annual valuation of over 2,000,000 properties in BC with less than 700 employees but it remains the property owner’s responsibility to review and appeal their assessment values.

And what if someone doesn’t agree with an assessment value or classification? Perhaps they believe it’s too high, or in some cases, too low. Can anything be done about it?

Yes, but an appeal must be filed on or before January 31, 2017. There is no fee to file an appeal at this first level of review.

Tim Down, President of PacWest Commercial Real Estate Advisors, specializing in annual property assessment and tax appeal consulting throughout British Columbia.

“If an assessment is incorrect, the owner will be paying more property tax now and into the future, so they need to ensure that they have been assessed fairly and consistently,” he notes.

“Property taxpayers have a right to either the lower of the actual market value, or the

equitable assessment value for their property,” he adds. “It should be no higher than a similar, competing property in their taxing jurisdiction. For example, a commercial property in a downtown location should not be assessed at a higher rate than a similar neighboring property.

Down believes the significant property assessment increases this year will result in even larger inequitable increases for many property taxpayers if not carefully reviewed and challenged. Also, local governments are increasing property taxes to shore up funding for emerging social initiatives and strategies.

These increases tend to place a higher burden of taxation on the non-residential taxpayer.

Classification will continue to be an issue for property taxpayers with the BC Assessment Authority taking aggressive valuation and taxation policy positions in the application of higher tax classifications for mixed use developments and agricultural lands.

BC Assessment Authority continues their trend to aggressively pursue assessment valuation policies and property tax classification initiatives through legal challenges that will have long lasting impacts on all non-residential taxpayers.

Best to stay informed and remain vigilant these days. Especially since Down points out that property taxes, after mortgage and lease costs, are the largest annual operating expenses for property owners and once the appeal deadline has passed, property taxes cannot be appealed.

Property taxes go straight to the bottom line performance of all real estate assets. www.pacwestrealestate.ca

Property taxes too high? ✦ Is your 2017 Property Assessment value fair? ✦ Is your assessment value equitable? ✦ Is your property tax classification correct? ✦ Have you received all available property tax exemptions? ✦ Should you file an appeal?

Deadline for appeal is January 31, 2017 With over 28 years of property assessment appeal experience, PacWest Commercial Real Estate Advisors specializes in the annual Review and Appeal of property assessments, property tax minimization strategies as well as Property Transfer Tax appeals throughout British Columbia.

Proactive Service, Proven Results

Tim Down, AACI, P. App, CAE, RI Property Tax Services PacWest Commercial Real Estate Advisors E-mail: tim@pacwestrealestate.ca Web: www.pacwestrealestate.ca

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8

JANUARY 2017

PRINTING Technology Has Revolutionized The Printing Industry Modern Print Shops Offer More Products/Services Than Ever Before

Thanks to new printing technologies full color printing can be produced faster and more economically

BY DAVID HOLMES

F

ew i ndustries have felt the i mpact (a nd potential threat) of technology more than the print and signage industries. Once the mighty web press (staffed by gangs of skilled technicians) ground out miles of newsprint to satisfy t he needs of a news hu ng r y public. Today the curious scour the Internet for the latest information, while digital printing technologies can turn any office into the producer of full color brochures and f lyers at the push of a button.

B ut wh i l e te c h nolog y h a s dramatically altered what and how printed communication is made, for the tech savvy and the entrepreneurially minded print shop owners, the digital revolution has also opened up product and audience potentials that were undreamed of even a few decades ago. “Print is certainly not dead, in fact in many ways the new technologies have opened up

In earlier years the printing business was a labor intensive, noisy and sometimes dangerous business

PRINTING

JANUARY 2017

Working at the speed of business, the modern printing industry is geared up to service 21st Century business

Kris Bovay is the interim Executive Director of the British Columbia Printing & Imaging Association

“Today’s print shop owner has to be more A cornerstone of the traditional commercial printing industry has always been the production of newspapers many new opportunities for the industry,” explained Kris Bovay, the interim Executive Director of the British Columbia Printing & Imaging Association (BCPIA), a professional organization created to support and lobby on behalf of the province’s print industry.

“The industry has certainly evolved from being pure ink on paper to so many different things. Printers today are doing wide format printing, signage, digital marketing, creating direct mail campaigns as well as producing the materials used in the campaigns. Printing has become a much more integrated approach to communications.

Print is certainly different but it’s far from dead.”

The print industry has dramatica l ly cha nged i n recent years, with a general shrinking

of the sector all across Canada.

Federa l G overn ment statistics show that in 2004 there were more than 66,000 people directly employed in the industry. By 2012 that total had shrunk to about 48,000, with only about 35,000 workers directly involved in the printing process itself. The remaining workers were occupied w ith sa les a nd other ad m i n istrative duties.

The Canadian Printing Industries Association (CPIA) is the Toronto-based national umbrella group that has been promoting the industry since 1939.

Recent information released by the CPIA indicates the printing industry involves nearly 5,900 businesses across Canada, with the printing industry responsible for creating just over five percent of all manufacturing in

the country. The Association’s outgoing Chair Sandy Stephens acknowledges the industry has found itself in a state of flux in recent years. “There certainly have been some membership declines in our association and i n other reg iona l g roups. I n some cases entire groups have ceased to function as membership goes down and the member companies become less interested,” he said.

But as with Bovay, he believes the emergence of new digital tech nolog ies, wh i le h av i ng dramatically changed the industry have also helped to push it into new directions. “Definitely technology has had a huge impact on the industry wherever you are in the country. But there’s always going to be a need for printing. If you’re located in a small community

entrepreneurial and have a wider knowledge than ever before.”

KRIS BOVAY EXECUTIVE DIRECTOR, BC PRINTING & IMAGING ASSOCIATION

9 there’s a lways goi ng to be a pr i nter lo c ate d somewhere who is there to service that local market. Print is far from dead but it has to embrace the changes and find new products to remain viable,” he said.

So is a career in the printing industry a realistic employment path for a young person?

For Bovay, who is also Chair of the Graphics and Communications Technology Program Adv i sor y Com m ittee at t he British Columbia Institute of Technology (BCIT), the answer is a resounding yes!

“T he BCI T prog ra m has broadened, introducing new systems and technology as the industry itself has broadened, providing the sort of training that will seen its graduates find good, well paying jobs all across the province. I think the current stats show that something like 85 percent of the program’s grads finds employment upon graduation,” she said.

One industry trend points to the importance of a print shop identifying additional services or products it can offer its existing and future clients. In essence, while there may be fewer physical print shops in Canada today than a decade ago, the operations that do exist offer a more expansive range of items for sale. “I think that’s a fair assessment. Today’s print shop owner has to be more entrepreneu ria l a nd have a w ider knowledge than ever before to survive,” Bovay said.

“T hey h ave to u ndersta nd more t h a n papers a nd i n ks.

They have to understand new technologies, new marketing methods a nd genera l ly have a much better grasp of what the cl ient rea l ly wa nts. Being able to match those things keeps the print shop viable and prosperous.”

Stephens also believes the future for the industry remains positive, even if it is different.

“As a business owner I like to think I can still employ people and keep them busy. It’s certainly an ever changing market, but from an industry level we still view print and signage as viable, effective and valuable communications media,” he said. “ It’s c er t a i n ly somet h i n g that’s not goi ng to go away, especia l ly i n terms of packaging for retail and that sort of thing. From a business stand point printers have to be willing to reinvent themselves as technological change happens, perhaps a lot more frequently than they have in the past. It’s clear the entire industry is becoming more and more digital but it’s not all about how fast the printer can go but how best can we partner with our clients to provide them with what they need in the most cost effective way.”

To learn more about the industry check out www.cpia-aci. ca/en/ and ww.bcpia.org.

10

JANUARY 2017

INTERGENERATIONAL HOUSING GOOD EXAMPLE OF MULTI-LEVEL GOVERNMENT COLLABORATION Combining affordable seniors’ housing with low income family townhomes improves housing options

K

ELOWNA – Pleasantvale Homes of Kelowna was re c e n t ly a w a rd e d t h e Southern Interior Construction Association’s Commercial Building Excellence Award in the category of Seniors’ Housing at the Four Points Sheraton Hotel on October 27. In a field of 28 finalists from Kamloops, Monte Creek, Salmon Arm, Sicamous, Enderby, Vernon, Lake Country, Kelowna, West Kelowna, Summerland, Penticton and Cranbrook, general contractor Van Mar Constructors and architect/ designer NORR Architects Planners received the award.

“We work with not-for-profit institutions and this project was a good example of multiple levels of government working together effectively,” said Mike Denbok, project manager for VanMar. Pleasantvale is a unique complex that combines both senior housing and low income family townhomes. Operated by the Society of Hope, the la rgest non-profit housing provider in the interior of BC, its goal is to provide affordable housing for single and dual parent families

“This project is an intergenerational approach not often seen in housing, but is one that shows a lot of promise.”

MIKE DENBOK PROJECT MANAGER, VANMAR CONSTRUCTORS KELOWNA

and seniors.

“This project is an intergenerational approach not often seen in housing, but is one that shows a lot of promise.”

Orig i na l ly a 50-u n it ag i ng building for seniors built in the 1950’s, located on the 600-block of Richter Street, the site was slated for redevelopment in 2013.

The total cost was approximately $12.4 million with $5.6 million in funding coming from Ottawa and Victoria. The land was donated by the Pleasantvale Homes Society and the City of Kelowna and was valued at $2 million.

The 70 new rental suites provide one-bedroom units for seniors at $667 per month, while the family townhomes rent for $990 for a two-bedroom and $1,100 for a three-bedroom unit.

In addition to the private living space, Denbok said that the seniors have access to a shared

Suites include full kitchens, and are affordable at $667 per month CREDIT: DEREK LEPPER PHOTOGRAPHY

Pleasantvale complex added an additional 20 townhome units to the 50 unit’ new apartment complex CREDIT:DEREK LEPPER PHOTOGRAPHY

garden area with planter beds, as well as a common amenity area with kitchen, dining room and quiet reading space.

“The redevelopment of Pleasantvale is a strong addition to our community and improves the housing options for both seniors and families,” said Kelowna Mayor Colin Basran.

Denbok explained that VanMar has successfully partnered with BC Housing and other nonprofits on other projects and has received great feedback for the team effort in coordinating construction plans and budget consultations.

“T he project took about 14 months to complete. There were on going consultations with both the Society and BC Housing to ensure the project fulfilled all the requirements needed. We’ve worked with both groups before and they are great to work with, giving clear feedback at every step.”

Before the project was given the green light, the Kelowna city council held extensive public consultation led by BC Housing.

It was looking for approval on the upgrade and the addition of 20 more units of affordable rental homes.

“T he City of Kelow na was

Christy Clark was on hand for the ribbon cutting at Pleasantvale Homes CREDIT:CHRISTY CLARK TWITTER FEED (?)

The seniors complex includes a garden area with raised beds and a bus stop by the main entrance CREDIT: DEREK LEPPER PHOTOGRAPHY

Proud to to have have worked worked on on this Proud this amazing amazing project! project!

Winner Award Winner of of the the SICA SICA Commercial Building Award for Senior’s Housing or Senior's Housing

Unit 101B – 30701 Simpson Road Abbotsford, BC, V2T 6Y7

604-882-0700

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Serving the Okanagan

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great to work with,” said Denbok. “They were approachable and responsive.”

The Pleasantvale Homes Society Board, when first presented with the project, was looking for the additional units. But it also wanted to maximize the potential of the site itself. According to Catherine Comben, chairwoman of the Pleasantvale Homes Society, the project successfully fulfilled the board’s expectations, creating bright, spacious and safe new homes in the same north end location and surroundings.

Pleasantvale Homes is at 622 Central Avenue in Kelowna

OFF THE COVER/GREEN SHEET

JANUARY 2017

A rendering of the plan for the Airport’s development

AIRPORT CONTINUED FROM PAGE 1

number of Key Performance Indicators, including a specific airport services quality survey score.

“The survey measures the customer experience across a range of factors, from speed, security, concession and so on,” says Samaddar. “Currently, we are receiving between a 4.0 and a 4.3 out of 5 on average. Our goal is to receive a 4.5 or better out of 5 on average.”

To create Master Plan 2045, the Airport undertook extensive

public engagement, speaking to individuals and groups from Sa l mon A rm to Osoyoos. I n addition to a robust digital and print campaign, they conducted 45 workshops and presentations, and received 300 survey responses.

The themes that cropped up during this public engagement exercise run the gamut from a desire for more direct flights, to interest in European-style intermodal transportation.

“We took care to speak to a wide audience and include younger

GREEN VERNON SHEET BUILDING BRIEFS

DEVELOPER Nicola Valley Community Arts Council – 1952 Eastwood Ave, Merritt V1K 1H3 250-378-6515

ment SIMONE SUNDERLAND

LOCATION SIMONE SUNDERLAND 4600 Okanagan Ave – Townhouses – Okanagan Ridge

ny

ment

n to poser to lone last

people’s voices,” says Samaddar. “We understand that we will need to accommodate for changes in the transportation industry, which will include better transit connectivity and a decreased reliance on personal vehicles.”

Master Plan 2045 breaks down the task ahead by focusing on eight areas of development: air traffic forecasts, the airside system, the air terminal building, access and parking, operations and support, commercial development, utilities and land use planning. Samaddar adds

KAMLOOPS KAMLOOPS LOCATION LOCATION

1663 Trans Canada Hwy – Retail

175 Kokanee Way - Ramada Hotel – Rental Condominiums – Ashley

PROJECT Furniture TYPE Store

commercial new PROJECT TYPE

PROJECT TYPE PROJECT New water treatment facility Multi-Family - the dis- New

that “mixed in with these areas where we need to expand and improve facilities and systems are commercial development opportunities and aerospace synergies we must explore.”

Indeed, the Airport’s capability to capitalize on commercial development opportunities is important for the provincial economy as a whole. SNC-Lavalin Inc.’s Airport and Aviation Group’s economic impact study found that ongoing operations at the Airport contribute a total of 2,670 Full Time Employment

15

PROJECT New residential subdivision on approximately 4 acres – 16 SFDs PROJECT STATUS Rezoning application at 1st reading – public hearing anticipated early/17 DEVELOPER Comfort Crafted Homes Inc – Box 30001 RPO Glenpark, Kelowna V1V 2M4 250-861-3101

THOMPSON CENTRALKELOWNA trict is currently testing several methPROJECT NICOLA New townhouse development – 6 ods including membrane technology OKANAGAN REGIONAL structures – 24 units – 2 and 3 LOCATION PROJECT STATUS storeys – 2 and 3 bedrooms – 1835 Gordon Dr – Capri Centre REGIONAL DISTRICT Design underway - Tender call for sf to 1,234 sf – wood frame Mall Redevelopment 1,184

DISTRICT

General Contractor anticipated construction – drive in and under

PROJECT TYPE July/14 - construction completion LOCATION unit garages – 6 Phases Mixed-Used Development PROJECT Mixed-Use Development anticipated late Coutlee Ave & Garcia St,2015 Merritt PROJECT STATUS LOCATION New Ramada Hotel in the Campbell – Merritt Movie Theatre Site prep for Phase 1 underway PROJECT PROJECT CONSULTANT 2241 Springfield Rd - Mission

New mixed use development – 1Creek industrial park - 4 storeys Redevelopment of the Capri PROJECT TYPE ARCHITECT Crossing Westside Opus Dayton Knight - 255 1715 structure 3 storeys Ashley - pool 3,780 sm -–80 rooms -–restaurant Centre Mall – large scale mixed Commercial New Tarjan Group Architects & Dickson Ave, V1Y 9G6 250-868-4925 Furniture Store,- on ground -level, with waterslide elevators concrete PROJECT TYPE use development – 15 buildings Interior Designers – 1417 approx 3,222- roof sm –articulation leasable retail OWNER construction with PROJECT ranging from 6 to 26 storeys – Kensington Rdcommercial NW, Calgarynew T2N space, on ground level shingles and 2nd - 98 New movie theatre in downtown residential neighbourhood with porte cochere - asphalt District of Sicamous - 1214 3R1 403-265-3100 PROJECT level, approx sm – 21 rental Merritt – 14,000 sf – three 100 street oriented townhouses, surface parking600 stalls Riverside Ave, Sicamous V0E 2V0 condominium units, on 3rd stoseat movie theatres – one 250 GENERAL CONTRACTOR New commercial urbanSFDs lifestyle and condominiums – mixed 250-836-2477 PROJECT STATUS rey, 1 and 2 bedroom units – 83 seat multi purpose community Okanagan Ridge LP –- 230 2891 - 2use centre 6 buildings to 7neighbourhood storeys village with PROJECT MANAGER u/g parking stalls, 13 surface late arts facility – lobby – meeting NE Sunridge Way, Calgary AB T1Y at ground Construction start anticipated - retail commercial level food store and public accessible parking stalls – stucco, stone room –MHPM office -space – green 2014 550 555 W 12th Ave,7K7 403-571-8400 spaces including an urban with office units aboveopen - underground and glazing exterior room –Vancouver communityV5Z storage.

3X7 604-714-0988 squareshort with ice rink – below parkade - 80 above ground ARCHITECT PROJECT STATUS PROJECT STATUS term parking stalls grade parking – pedestrian and DF Architecture Inc - 1205 4871 Shell cyclist pathways Rezoning Application and develWorking drawings underway PROJECT STATUS Rd, Richmond V6X 3Z6 604-284-5194 opment permit application subPROJECT STATUS ARCHITECT mitted – at 3rd reading LOCATION Development permit application DEVELOPER Construction start anticipated Landform Architecture – 301 submitted 11087 Okanagan Centre Rd E – summer/17 – rezoning and Penticton V2A 5B7 250ARCHITECT LOCATION Prism Ventures Inc - 3571 Barmond Main St, SFDs ARCHITECT development permit approved – BlueGreen Architecture Inc 276-4106 Ave, Richmond V7E 1A4 604-338-4656 To Be Determined - Ice Facility development (Kamloops) – 2 436 Lorne St, - 1925 Mainto be carried out in PROJECT TYPEEkistics Town Planning OWNER PROJECT TYPE Kamloops V2C 1W3 250-374-1112 Subdivision St, Vancouver V5T 3C1multiple Phases 604-739-7526 Prism Hotels and Resorts - 800 institutional add/alter DEVELOPER 14800 Landmark Blvd, Dallas Texas PROJECT R366 Enterprises Ltd - 4870B Chute, 75254 214-987-9300

VERNON

LAKE COUNTRY

11

“This plan describes how to meet the longterm needs of the airport to continue supporting the region and acting as a significant economic generator.”

SAM SAMADDAR DIRECTOR, KELOWNA INTERNATIONAL AIRPORT

jobs and $600 million to the economy of the province. ylw.kelowna.ca ARCHITECT Dialog Architects – 406 611 Alexander St, Vancouver V6A 1E1 604-255-1169 OWNER RG Properties – 2088 1177 W Hastings St, Vancouver V6E 2K3 604-688-8999

KELOWNA LOCATION

247 261 Bernard Ave – Paramount Court – Craft Beer Market Restaurant & Bar – Retail PROJECT TYPE Commercial Addition/Alteration PROJECT Redevelopment of the former Paramount Theatre for a craft beer restaurant and retail space – 1 structure – 1 and 2 storeys with mezzanine – 2 units – approx 16,381 sf – Craft Beer Market restaurant, rooftop patio, seating for 482 – retail space – brick exterior with natural cedar cladding – old Paramount sign and marquee will remain PROJECT STATUS Development permit application approval anticipated early/17 ARCHITECT McKinley Burkart Architects – B550 110 9 Ave SW, Calgary T2P 0T1 403-229-2037

SEE GREEN SHEET | PAGE 19

12

SUMMERLAND/SALMON ARM

JANUARY 2017

YEAR IN REVIEW MARKS MAJOR MILESTONES

SUMMERLAND CHRISTINE PETKAU

2

016 wa s a n e xcit i n g ye a r of new projects a nd opportu n ities for t h e Su m merla nd Ch a mb er.

Here’s a shor t l ist of some of those accomplishments: • T o u r i s m M a n a g e m e n t : T h e Chamber provides comprehensive Destination Management Services to the District of Summerland.

We welcome more than 12,000 visitors each year to our Visitor Centre, create the Summerland Visitor Gu ide, ma nage the image bank and handle all tourism marketing for our town.

• Downtown Tourism Kiosk: T his yea r we were able to g reet a nd provide services to an additional 2500 visitors at our downtown visitor tent 5 days/week in July and August. This was a new initiative made possible with the support of Summerland Secondary School volunteers who were prov ided w ith v isitor ser v ices

training.

• Business Resources: A region wide workshop on labour market issues was coordinated between regional economic development groups and South Okanagan chambers and held in March with more than 80 businesses from Summerland to Osoyoos participating. T he same communities are currently partnering to create workshops a rou nd busi ness succession pla n n i ng that w i l l benef it ou r business members that are considering selling their businesses.

The goal is to retain employment in our community even though a business has changed hands or an owner retired.

• Business Walks: T he Cha mber Board, joined by District of Summerland Mayor and Council, continued to increase connections w it h ou r busi ness com mu n ity through our 2nd Business Walk.

Five teams were able to meet 38 bu si nesses on t he mor n i n g of Apr i l 14. 92% of respondents said that business was steady or improving.

• Regional Economic Development: T he South Okanagan Economic D eve lo p m e nt g ro u p h a s b e e n w o r k i n g o n i n v e s t o r a t t r a ction in 2016 and is focusing on sector development rel ated to agriculture.

• Summerland Business and Communit y Awards G ala: Held t he

last Satu rday of Febr ua r y, the 78th awards Gala celebrated of the best of ou r Su m merla nd businesses and community supporters. Nom i nation forms for the 79th Gala are available as of January 5th.

• Festival of Lights: The 29th annual Festival of Lights, held on November 25th, broke all previous records for publicity, sponsors, attenda nce, activ ities, v e n d o r s , a n d l o c a l m e rc h a n t success. More than 7000 people had an incredible evening. We’re looking forward to celebrating t he 30t h a n n iversa r y i n 2017.

Make sure you’re there!

• Growing Web and Social Media Presence: The Chamber reaches thousands of unique visitors each year through our three websites at s u m m erl a nd c h a m b er.c om ;

Christine Petkau is Executive Director of the Summerland Chamber of Commerce and Tourism Summerland. The Chamber is also responsible for business retention, expansion and attraction (economic development services) on behalf of the District of Summerland. She can be reached at cpetkau@summerlandchamber.com.

“Visitors can enjoy all types of outdoor recreation from

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Please connect with us online at summerlandchamber.com to learn more about ou r work i n Su m merla nd a nd the South Okanagan. The Summerland Chamber of Commerce wishes you a Happy and Prosperous New Year.

TIN POPPY RETREAT OPENS IN LARCH HILLS

CORRYN GRAYSTON

®

tou r i sm s u m merl a nd .com a nd su m merl a nd l ig htup.com. We also have more than 9,000 daily followers across our 3 Facebook pages, 2 T witter accou nts, Instagram, Pinterest and Blog.

hikes, mountain biking, cross-country skiing, snowshoeing, horse-back riding, birding or just simply relaxing in the beauty of the area.”

Accountant. Located at 241 Alexander Street NE i n dow ntow n Sa l mon Arm, Colin is excited to be able to assist you i n m a k i n g you r b u si ne ss successf u l. O f fer i ng a full range of accounting, tax and business advisory services. Colin prides h i m sel f on p erson a l ly taking your file from beginning to end and will help explain complicated information in a way that is easy to understand. Go to www.nobbscpa.com or call 250.833.8866.

••• Food vendor trucks are a topic of interest and discussion at both the City and Chamber tables.

The City of Salmon Arm i s cu r rent ly rev iew i ng its mobile vendor policy and regulations and has asked the Cha mber for input from the business community. A Chamber

survey is currently being circulated to help us provide feedback to the City on this important issue.

A final report will be presented to City staff by the end of January.

••• Ja n u a r y i s a p o p u l a r m ont h h e re for L op pett enthusiasts. Satu rday, January 14, 2017 is the date for the 33 rd Reino Keski-Salmi Loppett held in beautiful Larch H i l ls a nd orga n ized by the La rch H i l ls Nord ic Society. The ever-popular Elementary Schools Pirate Loppett which is also organized by the Larch Hills Nordic Society is being held on Friday, January 27, 2017. For all the details on both of these amazing and fun-filled events visit www.skilarchhills.ca ••• Ma rk you r ca lenda rs!

The Shuswap Internationa l F i l m Fe s t iva l t a k e s place from February 17 – 25, 2017. Films and details are still being finalized but tickets sell out fast so go to www.shuswapfilm. net to keep up on feature films and showing dates.

This event draws people from all over the region and further afield so check in regularly to make sure you don’t miss films that should be on your “popcorn” bucket list.

Corryn Grayston is the General Manager at the Salmon Arm Chamber of Commerce. She can be reached at (250) 832-6247 or admin@sachamber.bc.ca.

13

JANUARY 2017

LIBRARY EARNS MERIT AWARD Summerland’s Public Literacy Destination Takes Home Award of Merit

D

ISTRICT OF SUMMERLAND – The new Summerland Library, recent winner of the Southern Interior Construction Association Commercial Building Award of Merit in the Community Institutional Category, has exceeded expectations, not just through this win, but also by the feedback its getting from its users.

“Our strategic plan for the library included a desire to reflect the needs of the community and to be a relevant facility for learning and for meeting people,” said Stephanie Hall, chief executive officer.

“The high school is across from the new facility so we have quiet study areas as well as meeting rooms that can accommodate 30 to 100 people.”

She added that a key feature at the main entrance are large mobile glass panels that can be moved to create a larger meeting space.

“The community requested a space for larger group meetings, this design was a brilliant way

Award of Merit presented by Mr. Robin Smith of the Royal Bank to Catherine Lord, ORL Board Chair, Sue Kline, Summerland Community Librarian, Don Nettleton ORL CFO, and Summerland Mayor Peter Waterman CREDIT:ETHAN DELICHTE

of fulfilling those needs,” she added. “Throughout the building the features ref lect what the community said it wanted.

Urban Arts Architecture was awarded the contract to design the new building and incorporated ideas from community meetings.”

Located at the corner of Main and Henry, the library sits on a site which formerly held the municipal building and a garage.

Tango Project and Construction Management, the construction management company in charge of both the project management

and construction of the building, said that Urban Arts made good use of the structural design and utilized wood in the right places.

“It was an elegant use of local wood for the structure and design that really contributed to the building’s overall aesthetics,” said Lewis Reilly, director of Tango. The Vancouver-based company was retained by OLR for the project based on their ability to deliver under a fasttrack schedule.

“The project took a little over a year to complete, starting in April of 2014 and completing

September of 2015.”

“T he l ibra r i a n s were ver y hands-on and very clear about what they wanted. They did their research well and then kept in touch with us during the building process.”

H a l l sa id t h at OR L looked at what they liked in libraries across BC, including others in the Okanagan, the lower mainland and on Vancouver Island, and the new building at Nanaimo’s North End. “We were consistent in how we wanted the library to look and feel, with bright natural lighting,

wood features and a great use of space. One of our community members who is a retired librarian said it is the finest small library she has ever seen.”

For Hall, the best indication of a job well done is seeing people filling the seats, utilizing the collections and using the meeting rooms.

“All the key players put a lot of care and attention into the building so winning the award and seeing the facility being used and enjoyed is very gratifying.”

Reilly sa id that pa rt of the success of the project also came from it being on time and on budget.

“The librarians had a vision that they communicated well to all key players,” he said adding that Don Nettleton, CFO of the ORL, championed the project and was one of the individuals who helped make the project happen.

Hall added that, as an example of how the facility has brought the community together, on moving day, to facilitate the movement of the paperback collection of books, volunteers formed a human chain passing boxes from one person to the next until all the books had been put safely into the new building.

The Summerland Library is at 9533 Main Street in Summerland www.orl.bc.ca

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Seating is mobile and there is a children’s area, computer tables and quiet study rooms

The best indication of a job well done is seeing people filling the seats, utilizing the collections and using the meeting rooms

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14

JANUARY 2017

5 ALTERNATIVES TO NEW YEARS RESOLUTIONS

J KAMLOOPS DEB MCLELLAND

anuary - the month for rev iew i ng you r New Yea r’s resolutions and trying to stick with them longer than February 1st. If you are like the majority of the population, keeping true to the resolutions you’ve set out for yourself while in a sugar-induced lull of overindulging through the holidays, is always harder than you hope it will be.

As a small or medium sized business owner (SM E), your work resolutions can be even more challenging to see through, as you head back to your office and get caught up in the regular

day-to-day activities of running your business.

Our suggestion? Forget the resolutions. Instead, focus on setting attainable goals that will help you further your business in 2017.

To help, here are five suggestions as you think about what you want to achieve for your business in the New Year.

1. Get back to the basics. Whether in business or your personal life, it can be all too easy to set goals that are too lofty in their scope. We decide we want to add staff or new programs, build our email list, make x amount more revenue etc., but we cannot answer our basic business questions: • What is our business and our message?

• Why do we care about it?

• W hy should other people care about it?

• Who are our clients?

• W hat problems does our business solve or what gap does our product or service fill?

• How do we know when our clients or customers are satisfied and how do we ensure they return for our product or service?

These are the foundations to running your business, and if you cannot answer these clearly and concisely, building your business and achieving those bigger goals is going to be virtually impossible. It will be as though you are trying to furnish a house you haven’t yet built. So get back to the basics and watch your business grow.

2. Plan ahead. Once your business basics a re as clea r as freshly cleaned glass, plan a head. Set out you r goa ls within the context of a detailed business plan. Huge amounts of research has proven the fact YOUR BUSINESS CONNECTION TO:

that writing down your goals or plans, leads to a higher rate of achieving those objectives than those that remain unwritten. So sit down, reflect on your past year, determine what it is you want to accomplish, and set out your short term, medium term and long term goals, including the action items that will need to occur in order for those goals to become realities.

3. Jump start the competition.

Taking time to understand who your competition is and where you fit into that landscape is important to do in ta ndem w ith ou r prev ious point. Comparing your business to competitors is a crucial step in your business planning process. Doing this will not only help you better comprehend your market and key competitors, but it will also help you identify potential customers or partners you may not have thought about before.

These new connections may be the key to helping you accomplish one or more of your freshly penned goals. Among the free resources available is Venture Kamloops Custom Report Builder, which has been developed to provide you with the most current information on Kamloops and your industry sector.

4. Delegate more. As a SM E owner, it can be extremely d i fficu lt, someti mes even f r ig hten i ng, to ha nd over areas of control in your business to your staff. And while we all know the old adage, “Rome wasn’t built in a day”, it is just as true that it wasn’t built by one set of hands. Hiring, training and trusting your staff to help you run your business is a key factor in building

your business. Now that you are clear about the foundation of your business, and you have outlined your business plan for the year, pick objectives that play to the strengths of your team members and let them help you grow your business.

5. Take a vacation. With a deta i led map (you r busi ness plan) and staff who have been given the opportunity to lead, it’s time to spend a few more days away from the office.

Actually taking those vacation days, leaving the office for regular breaks and focusing on things that are important to you outside of work, whether it be family, friends or a hobby you are passionate about, will allow you to come back to the office with a renewed energy and likely a fresh perspective on aspects of your business you could not see from within.

As Albert Einstein famously said, “we cannot solve our problems with the same level of thinking that created them.”

In other words, we need a different viewpoint, and often that means removing ourselves from the surroundings or situation in which we see the difficulty. So look at your calendar, and book some time off. It will help; trust us.

As you look ahead to 2017 and all that you want to accomplish, we wish you the very best of success. And as your chamber, we are here to help you see your business succeed. So give us a call or send us a line, and find out how we can help you and your business this year.

Deb McClelland is the executive director of the Kamloops Chamber of Commerce. She can be reached email at deb@kamloopschamber.ca Discover how we can connect you to more business in Kamloops & beyond! kamloopschamber.ca

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15

INVESTMENT CONTINUED FROM PAGE 1

living continues to rise in the Lower Mainland, partners in this initiative are predicting that their pitch will hold increasing appeal. “ No q u e s t ion , ou r c o s t of living is very appealing. When you combine the affordability factor with our transportation network a nd ex tensive outdoor recreation opportunities, Kamloops offers many relocation advantages,” says Mayor Peter Milobar.

T he pa rtnersh ip is a l ready h a r d a t w o r k . I n O c t o b e r, Ka m loops In novation headed a delegation of Kamloops b u s i n e s s p e o pl e a n d M a yo r Peter Milobar at the Startup Canada Awards. Capitalizing on growth in the burgeoning K a m lo ops te ch se c tor, t h i s delegation sponsored the post-event celebration, a nd helped make Kamloops a topic of conversation.

In the near future, the partners will provide support for K a m l o o p s b u s i n e s s e s a ttend i n g t he 2017 #BCT ECH Summit. A nd they w i l l continue to manage a particularly innovative program called the Fellowship.

“The Fellowship is a program t h at h a s a l ready conv i nced one company to relocate,” explains Anderson. “Kamloops I n novat ion, i n pa r t nersh ip

Venture Kamloops Executive Director Jim Anderson looks forward to the future

“We are highlighting the advantages of living and working in this region, which are numerous.”

Kamloops offers affordability and lifestyle advantages to relocating businesses and workers

JIM ANDERSON

with Venture Kamloops, hosts startup founders for about a we e k at no c o s t wh i l e t h e y are fully immersed in the experience of living and working i n K a m lo ops. It g ives t hem a feel for whether Kamloops i s t h e r i g h t p l a c e fo r t h e i r company.”

A nderson ack nowledges t h at t he g re atest ch a l len ge the partners face is combating

EXECUTIVE DIRECTOR, VENTURE KAMLOOPS

the notion that “you need to be in the Lower Mainland to be successful.

“T he fact i s, we’re a 45 minute plane ride to Vancouver a nd we’re a n at t ract ive s m a l l tow n w it h a m en it ie s t h at r iva l a ny big city. A nd y o u c a n’t b e a t t h e a f fo rdability when it comes to both business and lifestyle.”

W h atever ch a l lenges a re

ahead, the partnership is posit ioned to be ef fect ive. A nderson describes Kam loops’ ecosystem of local economic partners as being particularly well integrated.

“Everyone is working together on a com mon goa l, f rom t h e C it y, to t h e b u s in e s s c o m m u n i t y, t o t h e universities.” kamloops.ca

HAVING TROUBLE WITH YOUR CLOSING NUMBERS? TRY “STRIPPING LINE”

SALES JOHN GLENNON

M

elody was feeling unmotivated.

Carlos, her sales manager, was pressuring her once again to improve her closing ratio … but as usual, he wasn’t giving her much guidance on how she should go about accomplishing this goal. Yes–her numbers were bad. Melody knew that.

But after three months on the job, she was tired of being lectured about the numbers and didn’t feel supported in her efforts to turn things around. In fact, she wasn’t even sure she wanted to continue in sales.

Over lunch, Melody shared her frustration with her colleague Nancy–who asked some questions about how Melody’s conversations with prospects were going. After Melody debriefed on her last few meetings, Nancy told Melody about a technique called “stripping line.”

“Stripping line” is a trick familiar to experienced anglers. Novice fishermen, when they feel a fish

nibbling on their bait, try to set the hook by yanking the line. They usually end up with an empty hook— no fish—because the fish was only nibbling; it hadn’t swallowed the bait. That strategy is analogous to attempting to close a prospect at the first sign of interest or enthusiasm.

Experienced fishermen know that they will have a better chance of hooking the fish if they do the opposite of what their first instinct tells them to do. What do they do?

They strip some line from the reel and create some slack. The fish then pulls the bait deeper in the water and, feeling more secure, swallows it—and the hook. Then, setting the hook is easy. It only takes a slight tug on the line.

There is an important lesson for salespeople here. Pushing against prospects just makes them push back harder, so that no one makes any progress. So instead of pushing them in the direction you want them to go, try pulling them away from it and then letting go.

Like a pendulum, they will swing back the other way. Since you always want your prospects to move toward the positive end of the arc, you should get into the habit of pulling them toward the negative end– regardless of how uncomfortable that may feel at first. Believe it or not, even positive prospects need to be “discouraged” a bit so that they swing back in the positive direction.

Thanks to Nancy’s advice, the

dynamic of Melody’s conversations with prospects began to change. For instance, here’s how she handled the beginning of a meeting with a positive prospect: Prospect: I’m glad that we could get together. Joe told me a number of good things about you and your company. I’m sure you can help us get this project off the ground. I’m eager to hear what you can do for us.

Melody (gently pulling the prospect toward the negative): I appreciate your enthusiasm. What we did for Joe’s company, however, may be very different from what you need.

(And then letting go.) What, exactly, did Joe tell you that leads you to believe we would be such a good fit?

Prospect (swinging back in the positive direction): Joe told me how you immediately engaged his engineering team in the assessment process. That’s exactly what we are looking for.

Example with a negative prospect: Prospect: I appreciate you taking the time to contact me. Joe told me some interesting things about your company, but to tell the truth, I’m completely happy with our in-house engineering team. They’re quite capable.

Melody (pulling the prospect more negative): I understand. It probably doesn’t make any sense, then, to find out if we can cut your project implementation time by 22 percent as we did for Joe’s company.

Prospect (beginning to move in the

positive direction): Do you think you can do that?

Melody (maintaining the negative position): I’m not sure. I can’t determine that until we have a conversation…assuming that you’re willing to do that.

Prospect (moving in the positive direction): Well then, I suppose we should schedule a time to do that.

Conversation with a neutral prospect: Prospect: I’m glad you could come in today. As you know, we’ve been thinking about upgrading our equipment for some time now. Your information looks quite interesting.

I’ve looked at a lot of literature, and your equipment stacks up very well against your competition. I think we may be able to do business.

Melody (pulling the prospect toward the negative): I appreciate you telling me that. Frankly, I had come to the conclusion that we’d never have an opportunity to work together. I found that companies that are continually reading literature and comparing specs rarely get around to actually making a decision. I figured that’s what was happening here.

Prospect (moving off the neutral position): Well, I suppose we have been dragging this out for a bit. But, that doesn’t mean we’re not serious about moving ahead with the project. It just means that we wanted to have all of our ducks in a row before we proceeded.

Did you notice how the neutral prospect began moving in the positive direction as a result of Melody’s comments?

He acknowledged “dragging out” the process.

He pushed back on Melody’s (negative) conclusion.

He explained the reason for the actions.

The objective with neutral prospects is to just get them moving.

Once they are moving, you can apply the appropriate strategy to keep them moving. For instance, Melody could gently tug in the negative direction with the following question: I understand. But, that’s not going to happen this quarter…or is it?

Or, she could ask a neutral question like: By when do you suppose you’ll have your ducks lined up?

As a result of “strip line” conversations like these, Melody’s closing numbers improved quickly. And so can yours!

John Glennon is the owner of Insight Sales Consulting Inc, an authorized Sandler Training Licensee. He can be reached at jglennon@sandler.com, toll free at 1-866-645-2047 or visit www. glennon.sandler.com. Copyright 2013 Sandler Training and Insight Sales Consulting Inc. All rights reserved.

16

MOVERS AND SHAKERS

KELOWNA Several Kelowna businesses have been nominated for the upcoming Small Business BC Awards this year. Business nominees include: Accelerate Okanagan, Cryo Care, Central, Fermented Dining, Infuse I.T., Greenstep Solutions Inc., Mint Magazine, Okanagan co+Lab – Kelowna Coworking Space, MOGA Moms, Rambow Mechanical Ltd., Volinspire, and Okanagan Mobile Hearing Services Inc. The Stone Sisters Group have been featured on the Top Teams list by Real Estate Professional Magazine, which recognizes the top 100 real estate teams in the industry.

Biz 1 on 1 with Randy Lennon, a new show on Bloomberg TV, recently filmed a show featuring A.J. Hassi of Vantage West Realty, Gene Bernier of Cheeky Monkey Media, and Steve Harvey of Business Finders Canada. The local guests were able to share their business experience and expertise on the show, which will air in January 2017.

The CMHA Kelowna Annual Mental Health Voices Awards recognized both Meyers Norris Penny and Paradigm Mortgage Corporation for promoting mental health in their workplaces, at their breakfast on November 28 th.

The Central Okanagan Economic Development Commission (COEDC) has named their new advisory board for 2017, which includes new additions: Janice Larson, BC Ministry of

Technology, Innovation & Citizen Services Executive Director, Regional Innovation Initiatives; Chris Lapointe, Flair Airlines Ltd, VP Commercial Operations, Sector: Aerospace; Matt Gomez, Soil Mate Founder and CEO, Sector: Agriculture; and Chris Mazurkewich, Interior Health Authority President and CEO, Sector: Healthcare.

The COEDC is a service of the Regional District of Central Okanagan, and features more than 40 members in their advisory board who represent key industries such as: Aerospace, Agriculture, Development, Healthcare, Manufacturing, Professional Services, Technology and Tourism. COEDC’s Executive consists of: Domenic Vinci, Chair, Financial Services; Victor Narynskyyi, Past Chair, Professional Services; David McDougall, Vice Chair, Small Business & Manufacturing; Murray Ramsden, Healthcare; Raghwa Gopal, Technology & Entrepreneurship; Jim Grant, Professional Services; and Martin Cronin, Manufacturing/Technology.

International, continuing operation of his property assessment appeal consulting services independently, and moving his sales license to Macdonald Realty Kelowna.

Linda Edgecombe, a local motivational speaker, trainer and author known as The Scarf Lady, has been honored with the Philanthropist of the Year Award from the Canadian Association of Professional Speakers. She became known as The Scarf Lady because she sells scarves made by Nepalese women as a fundraiser at her events, with proceeds going towards helping women and girls in Nepal. The project is related to her work with Intercultural Women’s Education Network, a Kelowna-based charity that helps with girls’ education and finding work for women in rural Nepal.

JANUARY 2017

announced their 2017 Board of Directors, which feature: Daniel Bibby of Delta Hotels by Marriott Grand Okanagan Resort, Chair; Thom Killingsworth of Four Points by Sheraton Kelowna Airport, Vice-Chair; Stan Martindale of Ramada Hotel & Conference Centre, Past-Chair; Tanya Stroinig of Prestige Hotel Kelowna, Treasurer; David McFadden of Okanagan Lavender & Herb Farm, Secretary; Heather Schroeter of Manteo Resort Waterfront Hotel & Villas; Sam Samaddar, Kelowna International Airport; Rosemary Paterson, Best Western Plus Kelowna Hotel & Suites; Dan Matheson, Okanagan Golf Club; Debra Harding, UBC Conferences and Accommodation; Donna Faigaux, Gray Monk Estate Winery; Gail Given, City of Kelowna; Penny Gambell, District of Lake Country; Nathan Flavel, Kelowna Actors Studio Dinner Theatre; Debbie Dupasquier, Distinctly Kelowna Tours; Sean Coward, Kelowna Hotel Motel Association; and Katie Balkwill, Big White Ski Resort.

GOODSIR Creative, a local company specializing in digital and web development services, was recently acquired by CREW. The acquisition will provide customers with a broader range of services, including brand strategy and foundational marketing.

Tim Down has parted ways with Colliers

LAKE COUNTRY

HEATING - AIR CONDITIONING - VENTILATION - FIREPLACES - PLUMBING

• Rooftop Units Units • Rooftop • Furnaces • Furnaces • Heat Pumps • Heat Pumps • Built Up Systems • Built Up Systems • Air Conditioning • Air Conditioning • Make Up Air Units • Make Up Air Units • Gas Fitting • Gas Fitting • Sheet Metal • Sheet Metal • New Equipment Installs • New Equipment Installs • Maintenance Contracts • Maintenance Contracts • Hot Water Tanks • Hot Water Tanks • Boilers Boilers • Fireplaces • Plumbing FireplacesServices

Above: Linda Edgecombe, also known as: The Scarf Lady Daniel Bibby, general manager of the Delta Grand in Kelowna, and co-owner at Nighthawk Vineyards in Okanagan Falls, was named as Tourism Kelowna’s Chairman for the second year. Bibby is also a member of the Okanagan Wine Festivals Society board for 2017, which this year features: Bruce Hibbard, Hester Creek Winery – Chairman; Geoff Barlow, Container World; Angela Brown, Valley First Credit Union; Annika Betts, Monte Creek Winery; Luke Whittall, Clos du Soleil Winery; Andy Gebert, St. Hubertus Winery; Jamie Moore, Hooded Merganser Restaurant at Penticton Lakeside Resort; Carolyn Nixon, BNA Eatery & Brewery; Jonathan Rouse, Okanagan College; Terry Meyer Stone, Tinhorn Creek Winery; Raquel Meriam, Travel Penticton; Melody Schneider, Sandhill Wines; Lindsay Kelm, Quails’ Gate Winery.

Kelowna’s leading provider of home renovations and construction management services, Rafter 4K Contracting Ltd., celebrates their 25th year in business this year. Rafter 4K was founded by Norm and Sandi Kneller in 1991.

The Tourism Kelowna Society has

2016 has been a year of record-setting construction in Lake Country, with over $91.7 million in construction projects as of the end of November. Since incorporation of Lake Country’s support for secondary suites twenty years ago, about 76 single-family homes have been built yearly. In 2016, however, the municipality says 142 new residences were constructed with 47 new secondary suites.

Tickets are now on sale for the 2016 Business Excellence Awards Gala, hosted by the Lake Country Chamber of Commerce, which will take place on February 3rd at Four Points by Sheraton Kelowna.

SALMON ARM Shuswap Millwork & Finishing has changed locations to 5500 48 th Avenue SE, Unit #3, near Natural Choice Instore Garden Centre.

Trademark Glassworks window and door showroom has opened in their new location on 471 5th Avenue SW in the former ICBC location.

Local student, Brandon Northcott, has graduated from the certified general accountant (CGA) program at the Chartered Professional Accountants of British Columbia’s (CPABC) CPA convocation ceremony on November 26th.

Ryan McCulloch, formerly of Proformance Auto, has partnered with

MOVERS AND SHAKERS

JANUARY 2017

Midtown Auto Service Ltd. to offer mechanical repair and maintenance in their location on 5th Avenue.

KAMLOOPS Acacia Schmietenknop has joined the Kamloops Chamber of Commerce team permanently, after completing a oneyear contract with them. She will continue to serve in her position as Events Coordinator.

Three local businesses, CanDig Mini Excavators, Rainbow’s Roost – Finalist for Best Community Impact, and Wholesale Furniture Brokers – Best Company, have advanced to the Top 10 Semi-Finalist spots for the 14th Annual Small Business BC Awards.

PetSmart has opened in the former Petcetera location in the Aberdeen Village shopping center, at Hillside Drive and Pacific Way. The Turner family farm in Pritchard, run

by Harold, Shirley, Cody and Tamara Turner, received a Century Farm Award from the BC Government in honor of its 100 th anniversary of farming operations.

PENTICTON Thom Tischik has been named as the Executive Director of Travel Penticton.

Tischik comes with many years of experience in tourism marketing, and has held key positions with the Revelstoke Chamber of Commerce and the Revelstoke Accommodation Association.

He officially begins his position on January 3rd, and Travel Penticton will host a reception in the new year to formally welcome him.

SUMMERLAND This month, the Summerland Chamber of Commerce welcomed new member Detonate Brewing Co., a microbrewery and small tasting area scheduled to open soon in the Summerland area. Other new members included: Savard Vines, a new addition to Bottleneck Drive, which offers Pinot Noir, Pinot Gris and some Cabernet Franc; Okanagan Beverage, which provides the maintenance and repair of coffee, bar and restaurant equipment to our hospitality industry members; and the Chamber’s newest Corporate Member, Dunamis Projects, based in Peachland, provides full service for renovation or new home builds.

Main St. Fitness and Yoga has been a staple in its downtown location for the last few years. Under new ownership by Sarah Nilson this year, the fitness studio has been running new classes like Belly Fit and Glow in the Dark yoga in recent months, and has just launched their new logo and website. In addition to these changes, the yoga center held several free “karma classes” in December where people were encouraged to bring a donation for the center’s sponsored family or a donation for the Food Bank. All cash donations were matched by her other business, owned with her husband Brad Nilson, Golden Wrench Plumbing, which resulted in the sponsored family receiving every item on their wish list.

Many local businesses and their staff raised money and collected donations for the Summerland Food Bank this year.

Nesters Market - Summerland raised $1,800 during Summerland Festival of Lights from their Fajita Cookout, and a pallet of groceries. On the same night, IGA Summerland raised over $2,200 in funds and over $1,100 in pre-made Food Bank Bags, in addition to over 1000 lbs. of food dropped off by the community. Bottleneck Drive also raised $1,220 in cash donations for the Food Bank during Light Up at their tastings in the Summerland Gold and Silver Exchange store and the new Bead Trails store. Plus, Sumac Ridge Estate Winery donated $3,000 from their own tasting room fees.

Best Naturopathic - Jese Wiens Naturopathic Doctor; Best Realtor – Kevin Kole; Best Real Estate Company - Royal Lepage Parkside Realty; Best Credit Union or Bank – Summerland Credit Union; Best Insurance Company - Johnston Meier Insurance; Best Law Firm - Bell, Jacoe & Company; Best Mortgage Company – Summerland Credit Union; Best Private School - Summerland Montessori School; Best Boat Dealer - Summerland RV Center; and Best Auto Body Repair – Alder Street Autobody.

Electro Motion Energy, founded by CEO Jai Zachary, a business venturist, inventor and economics professor, is a start-up business manufacturing an appliance called The Revolution. It uses various fuels including natural gas, propane or diesel to provide residential home heating, air conditioning and electrical power by reclaiming waste heat. The Revolution compliments a manufactured panel home that can be built in 7 days by unskilled labor, and boasts an R64 insulating value. For Northern climate, the building incorporates tankage for sewage and bio-mass energy/heat storage.

VERNON VantageOne Credit Union CEO, Glenn Benischek, recently announced the VantageOne Great Community Giveaway, which will donate $100,000 to local community organizations on behalf of credit union members. This coming year, $50,000 will be donated to one organization, with the remaining $50,000 donated to other organizations in smaller amounts.

Non-profit organizations can apply for the giveaway through VantageOne’s website:

Above: Thom Tischik, Executive Director, Travel Penticton MacPherson Woodcrafts, owned and operated by Dan MacPherson, has relocated from the UK to Penticton to offer high quality woodwork, cabinetry, wood finishing and veneering. MacPherson specializes in luxury and classic car interior restoration services, and even crafts a range of electric guitars through his business, MacPherson Guitars.

A&K Grimm Sausage shop, at 667 West Eckhardt, celebrates their 32nd anniversary in business this year.

This year marks the 42 anniversary in business at the same location for Nufloors Longs Floorall Ltd., at 1397 Fairview Road. nd

Many Summerland businesses were recognized this year in Okanagan Life Magazine’s Best of the Okanagan 2016. The Summerland Chamber member winners for the South Okanagan were: Best Renovation Company - Canyonview Construction; Best Plumbing Contractor – Mavco Plumbing and Heating; Best Roofing Company – Interior Roofing Ltd; Best Women’s Fashion Store – The Suburban Princess Boutique; Best Fashion Accessories Store – The Suburban Princess Boutique; Best Dental Clinic - Summerland Dental Centre;

www.vantageone.net.

The team at Nixon Wenger Lawyers LLP congratulates senior litigation partner, Michael Yawney, Q.C., on being appointed to the Queen’s Counsel by BC’s Attorney General.

A new live music venue, Record City, has opened on the corner of 30th Avenue and 32nd Street in the former location of KT’s restaurant and later Billy D’s restaurant.

Record City also buys, sells and trades a variety of music, musical instruments and audio equipment.

Kindale Development Association has announced their 150 Random Acts of Canadian Kindness campaign, in honor of Canada’s 150th Anniversary of Confederation in 2017. The campaign invites residents in the surrounding areas to engage in random acts of kindness, submitting and sharing stories on social media and awarding small gifts through a random draw.

The Color Room’s new master stylist, Sam, is offering a free cut and style with a color service booking for new clients at the 104 4708 34th Street salon.

A Booster Juice location has just opened at Fruit Union Plaza, at 3101 Highway 6, Vernon.

1 eB ag p S– Rd B1 Wa ge a Vernon Teach and Learn was nominatedVIReB dS–paBuciklleint g F e t ag aR ep for Best Company for the Small Business Se da aW et oW eB ck g u R R n B lli BC Awards, and has reached thedTop 10VI C Fi e ag R at ep m Se s Co semi-finalist list for the category.

Winners i Wd Re t o » CR on jec nstr for the category will be announced Rd pro the co s m d t Co an 3 l e 5s age in 1 February 23rd at the awards ceremony in 0 s R 2 p 15 e ti 20 12 w rI » s e20130 oormy en jec str ve nk

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As part of their expansion Maple Roch has added Mirjana (Maryana) Komljenovic to their team. Maryana will help to celebrate their new retail location at the rear of 1327 Victoria Road North by planning events, including evening events held in early December with maple snow and other treats.

Last month, Back Door Winery added a new wine to their portfolio. At First Blush is the wineries first sparkling wine, and is made from Muscat and Pinot Noir varietals to add a hint of pink to the bubbly. The winery, which opened its doors to the public in 2015, now offers over a dozen wines.

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Peace Cariboo Skeena

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OPINION

18

JANUARY 2017 A division of Invest Northwest Publishing Ltd. Thompson Okanagan Office #210-347 Leon Avenue, Kelowna, BC V1Y 8C7 Toll free: 1.866.758.2684 Fax: 1.778.441.3373 Email: info@businessexaminer.ca Website: www.businessexaminer.ca

PUBLISHER/EDITOR | Lise MacDonald, lise@businessexaminer.ca SALES | Joanne Iormetti – joanne@businessexaminer.ca, Thom Klos –

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DECISIONS ARE PRACTICAL, COMMON SENSE IF YOU DON’T MAKE THEM POLITICAL

MARK MACDONALD

T

wo of the easiest decisions for the provincial government – nonpolitically speaking – in recent memory have been the approval of the construction of Site C Clean Energy Project in northern B.C., and the twinning of the Kinder Morgan pipeline to the West Coast.

Even though Justin Trudeau cuddled up to environmentalist causes during last year’s election – when many things are promised and unfortunately, seldom delivered – he was forced through economic realities to approve Kinder Morgan.

While the Prime Minister put the stop sign out to Northern Gateway, we won’t be finished with that topic any time soon, for Enbridge will undoubtedly seek to be reimbursed for its time and investment in the pipeline over many years. If a multi-billion dollar settlement

isn’t reached, look for this to end up in court, with taxpayers covering the costs, obviously.

Allowing Kinder Morgan to add another pipe to its existing route is the most economical, and least environmentally obtrusive option. It was a political compromise many saw coming, but it is already raising the hackles of extreme greenists who believed they had an ally in the PM to support their cause.

Alberta needs to get more of their oil out to non-Canadian markets, and doubling the size of a current, safe route, is the simplest and easiest route to take.

If you’re not a politician.

But if one seeks to appease the vocal minority actively practicing uninformed recreational outrage against such natural resource extraction (and ultimately, the well paying jobs they produce), that makes it a tough decision.

Surely neither the NDP or the BC Liberals forget that the entirety of our last provincial election turned on then NDP-leader Adrian Dix’ campaign trail dictum that he wouldn’t approve Kinder Morgan. That statement alone cost him “middle” British Columbia, represented by trades and resource workers who earned their incomes through projects like this.

Christy Clark and her team did an admirable job of winning an

election most figured would end up with an NDP government, without a doubt. But the fundamental shift in opinion took place with the off-the-cuff promise by Dix, which caught even his own party off guard.

And such is the reality of economics that even Alberta’s NDP Premier Rachel Notley has been lobbying B.C. to support the pipeline to get Alberta oil out to the coast. Think about that: An avowed anti-oil field critic, now in power, has realized what Alberta’s books would look like without that revenue. And is supporting a bigger pipeline.

The Peace River has already been dammed twice, and it is inexpensive hydroelectric power that has generated riches for generations for British Columbians. As we race forward in a world driven by technology, the demand for power only continues to increase.

Governments have given people more of what they want – “green” power from alternative, non-hydro sources. It’s not enough to meet demand, and perhaps never will be. But what is clearly evident is that as its arrival is accompanied by higher and higher power rates.

Just look at Ontario.

Yet, there continues to be lobbying efforts against Site C. In one particularly disturbing account, a Grade 6 class in the Lower

Mainland was given a recent assignment: Students were told they needed to write the Premier and Prime Minister and tell them they don’t want Site C built.

It wasn’t framed with: “What do you think about the Site C dam?

Do you think it’s a good idea?” The teacher told them what to write.

It was blatant manipulation by the teacher, and a prime example of how some public school teachers have slipped from educating and informing their impressionable students to indoctrinating and directing. This is educational abuse, plain and simple, and a misuse of public trust.

This type of “training” is a large cloud over our collective horizon, as indoctrinated students will become non-thinking voters, programmed to think as the teacher dictates.

Shouldn’t we be asking some serious questions of our educators in this regard? What are they teaching our children?

When we hear explosive rhetoric about the “corrupt” political system we now employ, I hea r m isu ndersta nd i ng a nd misinformation.

Are there corrupt politicians?

Obviously. But the system we have was set up many generations ago by intelligent people with the best of intentions, with a primary goal of fairness to all.

Is it perfect? No. But if in the classroom, students were to receive proper instruction about the function of government – how it was formed, why it was set up in such a fashion, and how it functions – we’d have less angry, confused people, and, I suggest, more informed, enthusiastic individuals who recognize the opportunities to make constructive change that are well within their grasp, if they can learn to play by the rules that have helped make Canada great.

What we see now is an increasingly hostile public, protesting louder and louder to make their point, which is their right. They seem to somehow believe that if they shout louder and longer, that is the only way they will achieve their goals. Or, if they do, a vocal minority can get what they want at the expense of the majority.

Isn’t it time government leaders realize that there are some segments of society that don’t include compromise in their vocabulary, and that they will never be satisfied until they get 100 per cent of what they want?

Yes, politicians need to listen to the people. But surely they must be committed to doing the right thing for the wellbeing of most, and not cave into the unrealistic, and increasingly hostile, demands of a vocal minority.

DEBT-LADEN GOVERNMENTS NEED TO TACKLE GILDED PUBLIC SECTOR WAGES Canadian governments can begin to control their debt and deficits by aligning public-sector pay with the private sector

THE FRASER INSTITUTE CHARLES LAMMAM

S

even years after the 200809 recession, the federal and many provincial governments continue to struggle with deficits, spending more than the revenues they collect and digging deeper into debt. All told, governments in Canada are projecting they will rack up $43.8 billion in deficits this year alone.

Wit h t he pay a nd benef its for gove r n m e nt e mploye e s

consuming a significant share of government spending - often about half of a provincial budget - controlling these costs is key to any government’s effort to repair public finances.

There’s ample reason to better control compensation costs.

While governments must provide competitive compensation to attract qualified employees, decades of research has shown that the wages and benefits of government employees tend to eclipse those for comparable privatesector positions. This is not just about economics. It’s unfair to have government workers receive a premium paid for by privatesector workers who receive less for similar positions.

A new Fraser Institute study spotlights the wage premium enjoyed by government employees in Canada at all levels (federal, provincial and local). Using Statistics Canada data from 2015, the study finds that government employees receive, on average, 10.6 per cent higher wages than comparable workers in the private sector. (This wage premium accounts for differences between individual workers in the two sectors such as age, gender, education, tenure, experience and type of work.)

But wages are just one component of total compensation, which includes pensions, early retirement and job security. As any business-owner or manager will tell you, it’s the total cost of compensation that matters rather than the individual components.

Yet even on various non-wage benefits, the available Statistics Canada data suggest government employees in Canada come out ahead.

First consider pensions, one of the costliest benefits provided to workers in both sectors. In 2015,

89.3 per cent of governmentsector workers were covered by a registered pension compared to just 23.8 per cent of private sector workers. Tellingly, virtually all government pensions (eight of 10) provide defined benefits, guaranteeing a certain income level in retirement, rather than being dependent on how investments perform.

Government-sector workers in Canada also retire 2.3 years earlier, on average, than private-sector workers and are away from their jobs for personal reasons (12.7 days) more often than privatesector workers (7.8 days).

When it comes to job security, another non-wage benefit, government workers have a distinct advantage. In 2015, 3.8 per cent of private-sector employment in Canada experienced job loss - approximately seven times higher than the 0.5 per cent of government-sector employment.

So what drives this disparity in wages and benefits?

The reason is twofold. In the government sector, political factors largely determine the

wage-setting process, while the private sector is largely guided by market forces and profit constraints. These differences are amplified by the monopoly environment in which the government sector operates versus the competitive environment of the private sector.

The first step to solving the government compensation premium is better data collected on a more regular basis. Better information, available more regularly, will hold governments to account for managing compensation costs.

The longer-term solution, however, is to enact measures that link the wages and benefits of government employees to similar positions in the private sector. Doing so would allow governments to better control spending, rein in debt, and maintain fairness for taxpayers who ultimately foot the bill.

Charles Lammam and Milagros Palacios are co-authors of the Fraser Institute study Comparing Government and Private Sector Compensation in Canada.

SUBCRIPTIONS | $45 PER YEAR (12 ISSUES), $80 FOR 2 YEARS (24 ISSUES), SUBSCRIBE ONLINE: WWW.BUSINESSEXAMINER.CA. DISTRIBUTION: FOURTH WEEK OF EACH MONTH VIA CANADA POST AD MAIL. The publisher accepts no responsibility for unsolicited submissions. The views and opinions expressed in this publication are not necessarily those of the publisher. Produced and published in British Columbia. All contents copyright Business Examiner Thompson Okanagan, 2016. Canadian Publications Mail Acct.: 40069240

19

JANUARY 2017

Volinspire Connects Volunteers, Businesses, and Non-Profits The “community engagement platform” leverages technology to support a movement of increased volunteerism in Canada

K

ELOW NA — W hen Volinspire founder Sheldon Gardiner first moved to Kelowna, he had a hard time finding volunteer opportunities for his children to get involved with. Then, after working in the tech industry for a few years, he hit on a solution: the Volinspire community engagement platform.

T he platform, explains Volinspire Community Ambassador Amy Webster, serves the needs of three groups who are i nvested i n loca l volu nteering. “There is already a huge movement towards social responsibility among businesses and Millennials alike, but they ne e d help c on ne c t i n g w it h the charitable organizations that can allow them to make a difference.”

Individuals can use the platform to get matched up with ideal volunteering opportunities, and non-profits with their ideal volunteers. Businesses can connect their employees with opportunities and use the platform as a showcase for their community work.

“When I speak to businesses about their community service,

GREEN SHEET CONTINUED FROM PAGE 11

DEVELOPER Ronmor Development – 250 5920 1A St SW, Calgary T2H 0G3 403-2538180

KELOWNA LOCATION

3441, 3471 Lakeshore Rd – Retail – Offices – Market Rental Condominiums – The Shore

Volinspire CEO Sheldon Gardiner looks to create caring communities across Canada

A Volinspire team member demonstrates their “community engagement platform”

“The movement towards social responsibility and volunteering has already begun, and we’re helping people to get on board.”

AMY WEBSTER COMMUNITY AMBASSADOR, VOLINSPIRE

PROJECT TYPE Mixed-Use Development PROJECT New mixed use development – 6 storeys – 2 towers over 2 storey podium – ground level retail – 2nd storey offices – market rental condominiums, levels 3 to 6, 1 and 2 bedroom units – 4th level residential amenity and deck – parkade located on 2nd and 3rd storeys – EIFS stucco, cladding, wood panel and aluminum curtain wall exterior

S W E

N

ty pica l ly on ly about 10% of what they do is ever mentioned in their marketing or public relations materials,” says Webster. “We wa nt to prov ide a platform for businesses to talk about what they’re doing and i nspi re thei r customers a nd other businesses.”

Since launching in 2015, Vol i nspi re has tracked 179,101 volunteer hours across 1,678

PROJECT STATUS Rezoning Application at 3rd reading – development permit application and OCP amendment application submitted ARCHITECT Zeidler BKDI Architects – 300 640 8 Ave, SW Calgary, AB T2P 1G7 403233-2525 DEVELOPER Rise Commercial Development – 201 3975 Lakeshore Rd, Kelowna V1W 1V3 250-980-3577

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non-profit organizations. Early partners include the First West Credit Union, Prospera, Interior Savings, and the City of Kelowna Currently, Volinspire is gearing up to act as the official platform of the Canada 150 for 150 Volunteer Challenge. The Volunteer Ottawa/Volunteer Canada led initiative will encourage Canadians to contribute 150

hours of volunteer time in 2017.

Participants will use the Volinspire platform to track and share their community service hours.

Webster describes this opportunity as a “huge step forward”. And it’s exactly what’s in order if the Volinspire team is going to realize its ambitious goal: 100 communities with 100 “caring companies” each by 2018.

“The business thinker Peter Druker has said that in the future businesses will need a ‘social license’ to operate,” says Webster. “And we’re helping businesses to develop theirs.” volinspire.com

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20

JANUARY 2017

TRANSITIONAL OFFICE BUILDING TAKES HOME SICA WIN Eastgate incorporates commercial with residential design to blend in with heritage homes and buildings in neighbourhood

V

E R N O N – Fo r Noa h Massa, winning a Southern Interior Construction Association’s Award of Excellence for his first development project was an honour and a pleasant surprise.

“We were one of the smallest buildings nominated,” he sa id. “I thought it wou ld be hard to compete against the larger projects, but when one of the judges ex plained that they try to avoid bias for scale and budget, I thought we might have a chance.”

Massa explained that the new building, located on 27 th Avenue is on the border of the Easthill d istrict i n Vernon, a n older residential area with heritage homes and buildings.

“T he nuts a nd bolts of the bu i ld i ng a re si mple. It’s the prairie style details, that incorporate heritage and modern

“We wanted to pay respect to the surrounding area and its history, but at the same time create viable commercial space.”

DR. NOAH MASSA OWNER, OCCUPANT, EASTGATE BUILDING VERNON

Rob Dubland of Heartwood Homes said the exterior has features seen in a higher end residential home CREDIT:NOAH MASSA

design, that elevates it and puts it over the top. Because it’s in a tra nsitiona l zone between residential and commercial we wanted it to fit in w ith both areas.”

Before the project began an ex i st i ng bu i ld i ng h ad to b e demol i shed . O r ig i n a l ly t he

Seventh Day Adventist Church c on s t r u c te d i n 191 2 , it h a d served as a Boys and Girls Club, Mennonite Church and location for several businesses and had seen many modifications to both its exterior and interior. Massa said during demolition about four or five layers

of plaster, lathe, and drywall were discovered.

“The City of Vernon wants to develop its inner core, modernizing the downtown. With this project and the new build we wanted to pay respect to the surrounding area and its history, but at the same time create viable commercial space.”

Rod Dubland of Heartwood Homes said that the final product achieves that purpose with an exterior boasting features

normally seen in h igher end residential homes.

“Rather than using the stucco and metal of many modern commercial office buildings, t he sof t look of t he sta i ned wood and rock inlay columns as accent features make it really stand out,” said Dubland. “This is what the city was looking for in a transitional building and t hey were ple a sed w it h t he result.”

As owner and occupant,

Massa felt that the prairie style details like rock columns and wood siding elevated the building and helped with the win

Noah Massa said that it was a pleasure working with Rob Dubland of Heartwood Homes and Darren Collie of Dwell Designs

CREDIT:NOAH MASSA

CREDIT:NOAH MASSA

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JANUARY 2017

The interior of Massa’s offices retain the homey atmosphere with warm wood and soft lighting CREDIT:NOAH MASSA

The city of Vernon adopted zoning to develop a transitional style of building to fit in with the existing homes CREDIT:NOAH MASSA

Due to city zoning 70 per cent of the property is dedicated to parking with five stalls per 1000 square feet of office space

the summer of 2014, to its completion in November of 2016.

T he only hitch was w ith the City of Vernon’s zoning bylaws around parking for healthcare professionals.

“The city requires five parking stalls per 1000 square feet of office space,” he explained.

“Other properties or cities usually require three stalls per 1000 squa re feet or less. It added restrictions to what we could build on a 10,000 square foot lot. We ended up with 70 per cent of the land being a parking lot with a total of 17 parking stalls,” said Massa.

A lthough he did look at attempting the rezoning process, Massa opted to leave it as the

cost and time would have been prohibitive to the completion of his office. Dubland added that although there were challenges with zoning, they were nothing that couldn’t be overcome.

Massa, who has been in practice for 12 years, said that from the original idea to the final product, his design and build team showed exceptional dedication to their jobs. Because of that great experience he said, he not only developed a great friendship with Dubland, but the project’s success might even motivate him to look for other development opportunities as well.

T he Eastgate Building is at 3705 27th Avenue in Vernon.

CREDIT:NOAH MASSA

Massa, an ear, nose and throat surgeon, is very happy with the feedback the building has been getting from Vernon and his clients. The 4200 square foot building is in a high traffic area with lots of exposure. Massa’s offices occupy the top floor and Affinity Optometry is on the main floor.

“Its high visibility was an added bonus. It’s on a main north/ south thoroughfare and it’s hard not to drive through downtown Vernon without seeing it.”

Massa credits Heartwood and Darren Collie of Dwell Designs for the success of the project explaining that from start to finish there was an attention to detail and a dedication to creating an exceptional product.

“There were lots of conversations on both design and build.

Heartwood exceeded my expectations right down to the professionalism of the cleanup crew and Collie took the idea of transitional design and created an end product we’re proud of.”

The interior of Massa’s office follows the same theme, blending a homey atmosphere in an office setting. Warm, soft tones of wood accent the ceiling, floor a nd front desk a nd combi ne with soft lighting, grey-green walls and colourful artwork.

Overall, Massa said the project went fairly smoothly right from the purchase of the property in

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The Eastgate building sits on the old location of the Seventh Day Adventist Church CREDIT:NOAH MASSA

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JANUARY 2017

HOSPITAL ADDITION A WORLD CLASS HEALTH FACILITY Project Results Of A Long & Successful Corporate Partnership

K

AMLOOPS – When two leaders in the construction and architectural design industries come together the results can be exceptional. A perfect example of that creative synergy is the new, award-winning Clinical Services Building at Kamloops’ Royal Inland Hospital. Designed

by Kasian Architecture Interior Design and Planning Ltd., and constructed by Bird Design-Build Construction Inc., this exceptional health care facility is the first phase of a planned redevelopment of the regional hospital.

“This is the latest addition to the Royal Inland Hospital, it’s a stand-alone building that is connected to the existing hospital with a bridge,” explained George Miu who served as Kasian Architecture’s Project Manager on the development.

The new facility includes approximately 2,580 square meters of space for medical services, a 350 stall parking structure and 600 square meters of space that can be used for retail and commercial applications or for future outpatient services if required.

Medical facilities currently available at the new centre include an Outpatient Lab and Electrocardiogram services, Pre-surgical Screening, Cardiopulmonary, Neurodiagnostics, Community Respiratory Therapy, IV Therapy and the building will also house the hospital’s the Vascular Improvement Program. The Clinical Services Building also contains a new lecture theatre as well as providing teaching space for the UBC Medical School program.

Constructed for the Interior Health Authority the Clinical Services Building is only the latest in a long line of hospitals and health care centres collaboratively designed and constructed by the two firms. “We continue working

The Clinical Services Building at the Royal Inland Hospital in Kamloops was completed last spring

An elevated walkway connecting the new building to the hospital had always been part of the project for virtually every Health Authority in the province, not just with Interior Health,” explained Wojciech Brus, a Principal at Kasian Architecture.

T he new Cl i n ica l Ser v ices Building was recently the recipient of the Southern Interior Construction Association’s (SICA) 2016 Commercial Building Award in the Green Construction Category. “With this project we are tracking LEED (Leadership in Energy and Environmental Design) Gold but it hasn’t been formally certified yet, as it is a fairly lengthy accreditation process,” Miu explained.

For both Bird Construction and Kasian Architecture the quest to

produce ever more energy efficient designs has become an increasingly important part of the two firm’s collaborative output.

“The main feature of what we’ve built in Kamloops is with our efforts to minimize the structure’s energy consumption by careful placement of windows to allow natural light to flow in. We also have triple glazed windows to help reduce heat loss, coupled with extensive insulation and other features to improve the building’s overall energy model,” he said.

“We service various market sectors and have completed many hospitals over the years, but I wouldn’t say that health care facilities are our main focus. Probably our main

workload is with the commercial and institutional market. We’ve built airports, office buildings, schools, university buildings, designed transportation infrastructure and completed many other projects. In the case of this project we put in our bid to do the work with Bird Construction, something we’ve done before.”

Founded by company President Don Kasian more than 30 years ago, the firm has become one of Canada’s largest architectural design companies with more than 350 employees and with offices in Vancouver, Calgary, Edmonton, Toronto and in Doha, Qatar.

Bird Construction can trace its roots back to 1920 and has been responsible for completing projects in a broad spectrum of sectors, from multi-tenant residential complexes to institutional, commercial, retail and industrial facilities. The company is headquartered in Mississauga, Ontario and has 11 regional offices all across the country, including Vancouver and Calgary.

Working in concert with the resources and skills of Kasian Architecture the two companies have completed a multitude of outstanding projects all across Canada A small selection of the two firm’s joint efforts include the $230 million E Division headquarters building for the Royal

Canadian Mounted Police in Surrey, the $44 million Doug Mitchell Thunderbird Sports Centre on the University of British Columbia campus in Vancouver, the $33 million Northern Rockies Regional Recreation and Aquatic Centre in Fort Nelson and the $180 million Jim Pattison Outpatient Care and Surgery Centre in Surrey.

The list of successfully completed projects also includes the new British Columbia Institute of Technology (BCIT) Aerospace Technology Campus which is located and the Vancouver International Airport, while one of the firm’s newest undertakings is the Stanton Territorial Hospital which is currently under construction in Yellowknife, NWT. “In the past 20 years we’ve delivered between $3.5 and $4 billion worth of construction projects with Bird, so they are one of our main design / build partners.

I think ours is one of the most successful design / build partnerships working in the country right now,” Brus stated.

As an industry leading architectural design firm Kasian is currently involved in approximately 400 active projects for its extensive list of clients – customers located literally all around the globe. “You’d have to say that for the future we intend to continue to grow. Among Canadian architectural and interior design firms I’d have to say that we’re probably among the top three or four, so we’re getting there,” Brus said.

With a focus purely on architectural and interior design Kasian Architecture anticipates continued growth, and continued cooperative projects with Bird Construction.

“Our experience with Interior health dates back more than 25 years so we hope to continue that long term relationship. It’s something we’re very keen to maintain. Working with Bird is a very positive experience as we’ve had a long and very successful track record together.”

To learn more please visit the websites of these companies at www.kasian.com and www. bird.ca

Proud to work with BIRD Design Build to create this award winning project!

Congratulations to our Royal Inland Hospital team!

Kasian alongside Interior Health and Bird Design Build are the recent receipients of a SICA Commerical Building award (Green category).

Wojciech Brus, Executive Vice President Kasian Architecture Interior Design and Planning Ltd Suite 1685 – 1500 West Georgia Street Vancouver, BC V6G 2Z6 T: 604.631.8270 | E: Wojiech.Brus@Kasian.com

Shawn Fadear (250) 319-2166 gabionwallsystems@hotmail.com www.gabionwallsystems.com

23

JANUARY 2017

LAKE COUNTRY BUILDING WINS SICA RETAIL AWARD OF EXCELLENCE “What impressed us was that the owners put quality and getting the project done right as a priority.”

Bosley’s building blends brick, stucco and aluminum windows to make a smooth looking exterior that is weather resistant and long lasting

BRANDON PANOPOULOS

L

AKE COUNTRY – A strip mall is usually a strip mall, b u t w h e n e n o u g h c a re is invested during the design and construction of its exterior so that it looks good and fits nicely into its surrounding environment, you get commercial space that is both inviting and functional.

That’s part of the reason Brandon Panopoulos, partner, TKI Construction, the company that managed and built the project, thinks the recently constructed Bosley’s building in Lake Country located on the corner of Main Street and Pollard Street beside the recently constructed Lake Country Town Centre, won a Southern Interior Construction Association Award of Excellence for Retail Building.

“The building is a stand-alone with multiple design elements that make it interesting,” he said adding that the Hardi plank siding blends smoothly with the brick, stucco and aluminum windows, which included both opaque spandrel glass and transparent vision glass.

Panopoulos explained that spandrel glass is intended to help hide features that are between floors of a building, including vents, wires, slab ends and mechanical equipment. In the Bosley’s building using this type of glass gave a smooth consistent look to the exterior front of the store.

“There were quite a few windows so using the specialty glass gave the illusion of full windows.

Overall, the way the design had the different materials meet on the exterior made for a level, weather resistant and long lasting surface.”

TKI, who were brought into the

TKI CONSTRUCTION, LAKE COUNTRY

The Design of the Bosley’s building blends well beside existing buildings and the strip mall CREDIT:TKI CONSTRUCTION

Spandrel glass are opaque windows that hide features between floors of a building CREDIT:CALLAHAN GROUP WEBSITE

Bosley’s Building at the corner of Main Street and Pollard street beside the recently constructed Lake Country Town Centre CREDIT:CALLAHAN GROUP WEBSITE

BUILDERS IN BRICK , BLOCK AND STONE Trade Cer tified Masons

Congratulations on your award winning building!

TKI Construction enjoyed working with both the developers and the design team CREDIT:TKI CONTRUCTION

Ben Sholdice, RSE, President/General manager

ben@valleymasonry.ca

project by the property owners, were pleased with the care that went into its design and build.

“What impressed us was that the owners put quality and getting the project done right as a priority,” he added. “And they treated us like gold.”

Although TKI, in Panopoulos modest words, is a small company of 20 employees, its combined experience spans multiple decades. It was founded by Tim K rog h i n 2009. Pa nopou los joined the company as partner in 2010.

“We first met working for one of Canada’s largest construction companies. But as we took on larger projects, Tim left the national firm and struck out on his own. I

followed a few years later.”

TKI also worked on the Capri Insurance office a nd Sweetlegs in the same Lake Country Town Centre shopping complex. When the property owners saw the quality of work that was done, it asked TKI to bid on the completion of the Bosley’s building, getting it ready for interior finishing.

“We won the bid and were really pleased to be working with such a great company.”

Panopoulos stressed that TKI share the award with the design firm of MQN Architecture & Interior Design, the Callahan Lake Country Commericial as well as ANR. The project competed against the Lakestone Pool Amenity Building with Forma Construction Ltd. as general contractors and the design team of Rostitch Hemphill Architects.

The 8 th Annual SICA awards were held in Kelowna, October 27 2016. It drew nominations from the Thompson, Okanagan and Kootenay regions (Kamloops to Salmon Arm to Osoyoos and from Revelstoke to Fernie) in 13 categories, including a new one for Civil (Roads, bridges and infrastructure). Buildings had to have been completed between July 31, 2015 and July 31, 2016 to qualify.

The Bosley’s Building is at the corner of Main and Pollard Street in Lake Country www.bosleys.com

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