Business Examiner Thompson/Okanagan - July 2016

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JULY 2016

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WEST KELOWNA Company Has Proven It’s More Than Just A Sign Shop

Thompson/Okanagan WWW.BUSINESSEXAMINER.CA

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SAVONA

Structurlam Innovative Wood Specialists Was Launched In 1962

Local Business Enjoys Global Success

Penticton Based Company Celebrates Two World Firsts

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INDEX News Update

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TOTA 3 Vernon 4 Hiring Guru

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Kelowna 5 Kamloops 7 Sales 9 Movers and Shakers 13 Salmon Arm

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Summerland 17 Opinion 18 Greensheet 19 Contact us: 1-866-758-2684

OUR 8TH YEAR

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EN T ICTON – Celebration was the order of the day last month at Structurlam Innovative Wood Specialists as the manufacturer of heavy timber laminated wood products commemorated not one, but two world records! The Okanagan-based fabricator was simultaneously responsible for the development of the world’s tallest wood framed building (an 18 story residence at the University of British Columbia) and for the world’s largest wooden roof – an 18,000 square meter surface topping Calgary’s Rocky Ridge Recreation Centre.

“Here we were finishing up the world’s largest wooden roof and the tallest wooden building at the same time so we had to shut the company down for a day to celebrate,” explained Structurlam’s President Bill Downing.

“While we do service a global market with our products what we did do was link these two buildings that were just fantastic

Laminated beams are being prepared for use at the Brock Commons residence being built at UBC while taking the time to recognize the four additional buildings that will be coming behind them. We’re doing an eight story in Portland, a big apartment building in Vernon, we’re doing the new hotel expansion in Penticton and we’re also doing a massive condominium building all made out of these massive timber components.”

With origins going back to 1962, Structurlam pioneered work on creating laminated wooden structures, used initially as beams and other support structures in garages and auxiliary buildings. Founded by brothers Al and Gordon Kenyon the pair developed techniques for gluing boards together to create support beams, with the company

initially selling products for use in schools and commercial buildings.

“What really got the company going was when they started taking their laminated beams and pre-fabricating complete structures. Now you’re bringing beams and columns together to create an entire building. Essentially we went from stock beams to much more custom-built prefabricated structures,” Downing said.

Much of the company’s prefabricated housing structures found their way to Japan, where quality requirements for homes was very high. T he high end pro du c t b ei n g pro du c e d i n Penticton proved ideal for the Japanese market.

While originally used primarily as structural supports, typically hidden behind siding or drywall today as much as 95 per cent of the Structurlam product is used SEE STRUCTURLAM INNOVATIVE | PAGE 9

Central Okanagan Economic Development Commission Awarded for “Make Digital Media Here” Campaign The COEDC took home the BCEDA Community Project Award for a campaign designed to strengthen the Central Okanagan tech sector

K

ELOWNA – The Central Okanagan Economic Development Commission’s (COEDC) Make Digital Media Here campaign took the Community Project Award at the 2016 B.C. Economic Development Awards on June 14th. The British Columbia Economic Development Association (BCEDA) event honoured the

workforce and investment attraction campaign for its success in promoting and strengthening the Central Okanagan tech sector.

The strength of the Make Digital Media Here campaign, asserts COEDC Manager Corie Griffiths, lay in its “multilayered, yet focused, programming.”

“O u r orig i na l i ntention i n

Toronto was to connect Central Okanagan employers with the talent they need,” explains Griffiths, “but as we went along we noticed there were several, related layers and we wanted to bring these together in our campaign to create a bigger splash.”

Creating that bigger splash naturally meant attracting qualified

For information or a free quote contact admin@tdbenets.ca or www.tdbenets.ca

Tel: (250) 861-8834

talent to the Central Okanagan’s hungry tech sector employers.

But it also meant targeting UBC Okanagan and Okanagan College alumni; former Okanagan residents; and gaming, animation, and digital media companies looking to relocate or expand.

SEE DIGITAL MEDIA | PAGE 19

NEWS UPDATE

2 PENTICTON

KELOWNA

Penticton to House 6th Annual Young Stars Classic

CedarCreek Named Canada’s Best in London

The Vancouver Canucks have a n nou nced t h at t he City of Penticton w i l l host the 2016 You ng Sta rs Classic for t he sixth year at the South Okanagan Events Centre in Penticton, BC, from Friday, September 16t h to Mond ay, September 19th. The four-team, roundrobin tournament will feature prosp ects f rom t he Calgary F l a m e s , E d m o n to n O i l e r s , Winnipeg Jets, and Vancouver Canucks.

The four participating teams also hold four of the top six selections at the 2016 NHL Entry D ra f t : W i n n i p e g – s e c o n d overa l l, E d monton - fou r t h overall, Vancouver - fifth overall, and Calgary - sixth overall.

Tournament tickets and V IP packages will go on sale on Friday, July 8th at 10:00 AM. Six Canucks prospects that p a r t i c i p a t e d i n t h e Yo u n g Sta rs Cl a ssic i n Septemb er 2015 played in at least one NHL regular season game in 2015-16 including current roster players Ben Hutton and Jake Virtanen.

Tournament ticket packages include all six games for $60*.

V IP and Premium V IP ticket packages are also available for $90* and $275* respectively.

For i n formation a nd deta i ls on what VIP packages include ple a s e v i s it w w w.c a nu c k s. com /you n g s t a rs a nd w w w.

SOEC.ca. Tickets are available online at www.ValleyFirstTix. com, by phone at 1-877-7632849, in person at the South Okanagan Events Centre Valley First Box Office. (Additional service fees apply).

Once again this year the festivities will include a Canucks Town Hall Breakfast as well as Minor Hockey Day, which will include a Pa rty on the Plaza event with games, food, music and entertainment as well as skills and development camps for BC minor hockey players.

CedarCreek Estate Winery has announced that their 2014 Platinum Block 3 Riesling was named Best Canadian White Wine over 15£ at the prestigious Decanter World Wine Awards in London. Rated 95 Points, the win follows last year’s Decanter World Wine Award for their 2012 Platinum Block 2 Pinot Noir as Best Canadian Red Wine over 15£.

Both Block 2 and Block 3 are located in the steep-sloped, CedarCreek Home Block Vineyard, where the aspect of the land creates even higher light intensity than is usual in the Okanagan Valley an intensity only found in Central Otago, New Zealand.

The Block 3 Riesling is the oldest block planted at CedarCreek and dates to 1991. The soil beneath the vines is composed of sandy loam with a clay base. Because of the age of the vines, the roots have now reached the clay layer from which they are able to extract moisture. As such, the vines receive little to no additional water during the growing season which is unusual in the dry, arid Okanagan Valley and only intensifies the site-specific nature of the wine.

With Canada the theme at 2017 Vancouver International Wine Festival, and Pinot Noir and Riesling the featured varietals, CedarCreek is leading the way toward the high-profile spotlight on Canadian wine. Approximately 450 cases of the Platinum Block 3 Riesling were produced in 2014. Very limited quantities of the Platinum Block 3 Riesling are available for sale, call 778738-1027 and the 2012 Platinum Block 2 Pinot Noir is available in the collector’s box set at www. cedarcreek.bc.ca.

KELOWNA Okanagan College Receives National Recognition

JULY 2016

Okanagan College business students chalked up multiple podium finishes at a recent national competition in Toronto. Making the showing all the more impressive was the fact that a number of the students and their mentors were honoured at the highest level for their teamwork.

T h e E n act u s Nat ion a l E xposition brings together approximately 800 students, 500 industry leaders who serve as judges and 100 faculty advisors from across the country to celebrate the achievements of Canada’s future leaders and entrepreneurs. A team of 24 students from the Okanagan School of Business participated in this year’s event, held from May 4-6 at the Toronto Metro Convention Centre.

T he Financial Literacy team that presented on the CanSave program came 2nd in the country (behind only SFU), beating out powerhouse comp e t ito rs f ro m Sa i nt M a r y’s University, Windsor, Ryerson, and Memorial, and receiving a $2000 cash prize. The CanSave program is focused on teaching financial skills to elementary students.

The Youth Empowerment Team (a new category this year) came third in the country (behind Ryerson and Windsor), and received a $1000 cash prize. The prizes will help fund the team’s pa r ticipation i n nex t yea r’s competition.

Despite stiff competition, the Nationals team from the College advanced to the semi-final round of competition (top 20), before being bested by eventual finalist and last year’s national champion, the University of Ottawa.

In addition, Abbey Jones and fellow BBA student and Enactus Okanagan College President Cassandra Lum, were awarded the national Founder’s bursary. Valued at $2,500 each, the bursaries recognize students for demonstrating exceptional leadership with Enactus. Only ten bursaries were handed out to students from all across Canada and two went home with Okanagan College students this year.

Outstanding advisors and faculty were also recognized at the

event for the critical roles they play in mentoring the student teams.

Elvia Picco was named Team Advisor of the Year in recognition of her outstanding support of the Enactus Okanagan College team. Okanagan School of Business professor Andrew Klingel was inducted as a John Dobson Fellow for his Enactus involvement as a faculty member. A well-known entrepreneur, investor, and business advisor, Klingel teaches courses in marketing and management at the College’s Vernon campus.

Enactus is an international nonprofit organization dedicated to inspiring students to improve the world through entrepreneurial action. The Canadian chapter sees annual participation by more than 2,600 students spanning 67 post-secondary institutions.

More information about Enactus Okanagan College is available at www.enactusoc.ca.

PENTICTON Skaha Hills Launches $48 Million Phase As Play Winery Opens Following the success of Phase I and II, Skaha Hills, the resortstyle, residential community, announced the launch of its newest Phase today. Phase III, The Vistas, will showcase 24 terraced villa homes of a design never seen in the Okanagan before.

The Vistas combine the best traits of a condo, a townhome, and a rancher into one unique concept. At full build-out the new phase totals $48 million.

Homes will be released for sale on July 15. The Vistas at Skaha Hills was named for its spectacular views and offer the feel of an open, rancher-style floor plan with the convenience and cost effectiveness of a condominium.

The Vistas will feature 8 buildings terraced up the hillside to maximize the panoramic views of Skaha Lake, Okanagan Lake, Penticton and the vineyards.

PLAY Winery, a $5.2 million hillside winery and vineyard,

from Stage West Hospitality and the centerpiece of the community opened June 3rd. The Okanagan’s newest winery features a tasting lounge, wine shop and an indoor/ outdoor bistro offering great food and amazing views.

Skaha Hills is Penticton’s first resort-style, residential community and is located on a 550acre site overlooking some of the most beautiful views in the South Okanagan. Further details released today revealed that interested buyers will have 3 spacious open floor plans to choose from that vary in size from 1,950 sq. ft. to 2,160 sq. ft. of total living space. All homes will be onelevel and feature a large private outdoor living space, and highquality soundproofing.

KAMLOOPS Clearwater Company Set To Build Highway 5 Passing Lane Construction will soon be getting underway on the Vinsulla passing lane and commercial truck pullout project that will improve safety and the flow of traffic on the Yellowhead Highway north of Kamloops.

A contract for $2.63 million has been awarded to Borrow Enterprises of Clearwater. Work includes constructing a 2.2-kilometre northbound passing lane and a commercial vehicle pullout, including toilet facilities.

Weather permitting, construction will begin in late June or early July, and is expected to be finished in October 2016. During construction, travellers are asked to allow extra time, use caution, follow all signs and watch for crews and traffic control personnel.

PENTICTON Green Financing For New Penticton Patient Care Tower SEE NEWS UPDATE | PAGE 3

COMMERCIAL LENDING SERVICES • Access to a full range of Lenders including Banks, Credit Unions and Private Lenders • Put our 30yrs+ of lending experience to work for you Andrew Macrae Mortgage Broker

D: 250.878.8609

E: amacrae@dominionlending.ca

Marcey Dion Mortgage Broker

D: 250.864.6536

E: mbarber@dominionlending.ca

Kris Gibbs

Mortgage Broker

D: 250.864.6536

E: kris.gibbs@dominionlending.ca

Kelowna Office: 101-591 Bernard Avenue (downtown)

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JULY 2016

NEWS UPDATE

CANADA

CONTINUED FROM PAGE 2

The green bond issued to finance Penticton Regional Hospital’s new patient care tower and parkade is one of only two issuances to date for BC. publicprivate partnership projects.

This issuance builds on the success of t he North Island Hospitals Project in 2014, which was the first time a green bond funded a public-private partnership in North America and the first time a green bond financed public infrastructure in Canada.

Green bonds are similar to traditional bonds, but the proceeds are used exclusively for projects with environmental benefits.

This 32.2-year bond was issued

by EllisDon Infrastructure and raised approximately $130 million toward construction of the new tower. Based on the EllisDon bid, the capital budget for the project is now $312.5 million.

T he Okanagan-Similkameen Regional Hospital District is providing $117 million, the South Okanagan Similkameen Medical Foundation is contributing $20 million, Interior Health is providing $14.4 million and the provincial portion is $161.1 million.

EllisDon Infrastructure began site work in May, with major construction on the tower expected to begin in August 2016.

The tower is scheduled to open for patients in spring 2019.

THOMPSON OKANAGAN RAIL TRAIL UPDATE

Canada Heavily Incentivizes Energy Efficient Homes

In order for the Rail

E f f e c t i v e i m m e d i a t e l y, t he Canada Mortgage and Housing Corporation (CMHC) is increasing its CMHC Green Home premium refund from 10 per cent to as much as 25 per cent depending on the level of energ y-efficiency achieved.

I ntroduced i n 2004, CM HC Green Home offers a pa rtia l premium refund to borrowers who buy, build or renovate for energy efficiency using CMHCinsured financing.

“CMHC is committed to fostering energy-efficient housing in Canada,” says Steven Mennill, the CMHC’s Senior Vice President Insurance. “Improving energy efficiency not only reduces greenhouse gas emissions but also lowers the cost of owning and maintaining a home.”

CMHC is also updating the eligibility requirements to reflect changes to the EnerGuide Rating System. CMHC is Canada’s only mortgage insurer prepared to accept applications for homes assessed using either the current 0-100 scale or the new gigajoule scale. The enhancements demonstrate CMHC’s leadership in the mortgage insurance industry.

successful as a National

Trail product to be and International offering bringing the

THOMPSON OKANAGAN TOURISM GLENN MANDZIUK

T

he Thompson Okanagan To u r i s m A s s o c i a t i o n (TOTA) together with Destination BC and Lionsgate Consulting have recently completed a comprehensive Rails Trails Tourism Strategy.

This strategy, which will be fully released in early summer 2016, makes 59 overall recommendations which are key to ensuring the success of the Rail Trail system as a tourism product both within the Thompson Okanagan as well as the entire province of British Columbia.

In order for the Rail Trail product to be successful as a National and International offering bringing the economic impact of multi day visitation several strategic

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Bronze Level Plan

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economic impact of multi day visitation several strategic goals must be addressed

goals must be addressed. These goals as outlined in the strategy include; 1) government commitment and clarity on usage/ user groups; 2) support and participation of the First Nations communities along the trails; 3) increased community partnerships 4) a minimum of 150 km of contiguous trail segments in any given area.

The potential to realize a highly marketable tourism product through the Rail Trail system in our region is a significant opportunity and one that has the ability to offer our large and small communities alike with

tremendous economic benefit.

Additionally these benefits come in non-peak period further expanding the overall positive impact of tourism to the Thompson Okanagan.

In the next several weeks TOTA will be traveling out to meet with communities and review the strategy looking to confirm support for the 59 recommendations outlined. Further to those meetings TOTA will begin implementation of the priorities for year one which will include: creating a Rails Trails Trust to assist in the long term funding of the Rail Trails product; working with our First Nations partners to develop an MOU around the Rail Trails; meeting with the Off Road Vehicle Groups to create partnerships and agreements around Rail Trail usage; working to implement a consistent regional signage plan; creating a data base/inventory of market ready product along or near Rail Trail routes and identifying and working with communities and regional groups to align with their 150 celebration activities and plans.

Glenn Mandziuk is President and Chief Executive Officer of Thompson Okanagan Tourism Region. He can be reached at ceo@totabc.com.

VERNON

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ULY 2016

LOCAL LIQUOR PRODUCERS RECEIVE SUPPORT FROM BUSINESS COMMUNITY

VERNON DAN ROGERS

T

h e G r e ate r Ve r n o n Chamber of Commerce’s (GVCC) call for the Province to take a more active role in supporting cideries and wineries got the green light from delegates attending the recently held BC Chamber AGM in Kelowna. The issue was brought forward by a number of Chambers from around the province including Kamloops, Duncan and Penticton.

“While most production that occurs on agricultural property isn’t viewed as light industry, when a lcohol is i nvolved i n that product, the building is viewed by BC Assessment as being light industrial and in most cases subject to significantly higher property taxes,”

says Tracy Cobb-Reeves, president, GVCC. “T h is is a rea l barrier to development and job creation at land-based wineries and cideries and we believe the province should review the issue.”

The BC Chamber AGM brings together approx i mately 200 delegates from Chambers across BC to vote on new business/ economic policies. This year delegates voted on a near record 55 proposed policies. Notable policies that were supported included keeping daylight savings time throughout the year, protection of industrial lands for future prosperity, and supporting Canada’s responsible resource development.

Chambers provide a voice for small businesses on matters that could impact their operat ion s a nd u lt i m ately t hei r bottom line. Chambers don’t talk a lot about their advocacy efforts but their members and t he broa d er b u s i ne ss c ommunity are well served by the chamber’s continual efforts to advocate for policies that will build a stronger economy and sustainable communities.

Cobb-Reeves was joined at the BC Chamber AGM by Greater Vernon Chamber vice-president Dauna Kennedy Grant, and 13 20 past president Jaron Chasca.

B

ks in g l have in ld ams d to ui te cte

Next year’s BC Chamber AGM is in Victoria.

••• In other news from the North Oka naga n, pol iticia ns from the Greater Vernon area were upbeat about business opportunities while providing their annual update to members of the Greater Vernon Chamber of Commerce last month.

T he A nnual Local Government Leaders Breakfast brought together the Mayors from the City of Ver non a nd District of Coldstream along with the Chair of Board for the Regional District of North Okanagan. Chair Rick Fairbairn said regional planning was underway on an employment lands action plan which will support light industrial and business expansion in the region.

“No one community has all of the assets required to attract a large employer,” says Fairbairn who added that neighbouring communities are cooperating to get things done. 1 eB A memora ndu m ag of u nder–p S standing has abeen signed by Rd B1 ge aW the regionaleB district, paucket g the Oka– IR dS B Fillin the Dis-c nagan Indian tV i aRBand, da aW clin W B et l the trict Rof Spallumcheen and o e ck g a u R c n y B lli VI di dustr ic Fi dC electoral atarea to furthermepursue n n oR eC is uction i al cli Wd Ropportunities t o for businesses c str ic try R e C j ed dus ro he conarea Rd d development inst pthe Co an s m on in just nt e Re Isl n i ct i ructi e r w e the City north oof st uv ne womofojeVernon. on

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Fairbairn also reminded the business audience that agriculture is still big business in the region, bringing in $126 million annual and accounting for five per cent of the labour force in the North Okanagan.

Me a nwh i le Ver non M ayor Akbal Mund was singing the pra ises of new development that is occurring. “Our priority is to welcome new business and development,” says Mayor Mund who noted a number of large projects underway in the City that has resulted in large cranes dotting the Vernon skyline for the first time in recent memory.

I n ter m s of g row t h, Mu nd said, “There is building going on everywhere (in the city).” He said the next big structure to go up would be the new ice sheet at Kal Tire Place and then Council will sit down and start work on a facilities master plan to meet the needs of our residents that would include looking at possible new cultural facility and a new RCMP building.

Coldstream’s Mayor was unable to attend the annual event but his director of development came in his place and was also upbeat about t he g row t h i n the municipality. “We’re going strong,” says Mike Reilly referring to building statistics

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Dan Rogers is the General Manager at the Greater Vernon Chamber of Commerce and can be reached at manager@vernonchamber.ca

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showing growth in Coldstream.

“We’re well over the slow times of 2008 and back to pre-slump numbers.”

Attainable housing was also an issue that got the attention of the local politicians though none said it would be easy to address.

“It has been an issue for the last ten years in just about every community,” says Mund. “Any solution has to be collaboration between federal, provincial and local governments as well as developers who have to buy into the concept of increased density.”

••• Finally welcome to the newest members of the Greater Vernon Chamber; Outboard Waterfront Pub, Club Appetite Inc. a nd Coldstream Technical Ltd.

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do y sr, zinc an oU s n S a e V p pp M r ore Ve ad SUBSCR IN omto find co signand othe fires, eventually that client I c ity Nt N s e r I o g y nc ng t ve will burn out. Customer Care TODAY &BFoECUS NVeStM en the uni miniatnion hopi mpancopper, zi d i professionals communicate restmB1ent totn anindvuesrFsiirtsyt N ng coing to find STAY » US oN I p i n hop gei etino emuani w m n C with them and take a proi a e 3 m o p h o I 1 i h d o NFOR20 ME » F n gSc– sNi a tnod tC m Nat Vancouver Island | Thompson-Okanagan Skeena Vancouver V Island| Victoria | V Victoria | thompson-okanagan m o | Peace| Cariboo Fraser V Valley D! ctoria active interest in what they cesas aWsatrRodn FpirrestiMtminienngta n anindus First n oupIRreesBse new co5mRCmR atioChema Vi are doing. By keeping in touch 13 n 0 2 an alsteVx es troangge st Ning and c Vancouver Island | V V Victoria | thompson-okanagan m o | Fraser V Valley ia c ini with clients more you will in l or Vi Wasdse unc s La –s p Fir Ma c t YOUR SOURCE OF LOCAL BUSINESS NEWS c R al Vi U CmRieoC no ressoeL RC have stronger relationships a dic dustry ia n ls Nexpa R e5 r e a RdJ g o n o m a C ic CRasSseo ictain is uction i a –p What’s happening in your region? Make sure you find out that last longer and result in Re V t L V c L » U mtiNe W e r g o je nstr by subscribing to: eshsip foto build a toria ad R more sales.

IJaN pro the co n n N V i t a y 4 3 s l os e en in 011 S, us ilneersssing read r Vic ain w b Ie RveSr I So what does taking an in220 m e e R o g t r a W s e Nou o eu et s o d a ’ n rw Ntnc eW aisound fo n fchlowendeatwbosrkiins gesship dfy to buil terest in a client look like? It VIVa H e BR , r a a » eS oep1oe2srtsKeporrt Nbuasilneersstting re nn arneaks g : RI means you touch base with o g k e m p e d naaisgb ne–eplawize Wautno I foenda eburk isTg eW bVaICLUCY kaH U esthem. Call just to see how 13 n e GLENNON t ita rmap h BR ow etwo N l o 20 v -o s c h e r e t n » N e d r e o sK t M er o o wi nW a to kG: poesrt mpor ps re use gn oth things are going and if you gaI Nt ks W I om sto ca nseeid and T na nMen loo an elw ze to th lls good aesns iyn er, zinc ttio b a i aneau20 koaw 13 i t f t S i t 0 N o ' 2 pold - e a s v m ou’ve hear the n can help them with anything.

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saying, “Luck is when preparation meets opportunity…” but how often are you preparing for or I thinking about adding value to a client relationship?

Sales are often focused on prospects. Where to T find them and how R to sell to them?

However, it is much T R easier to maintain a relationship than form a new one. With that in mind we should have a customer care strategy to service our current clients, strengthen our relationship, and be aware of what they are doing. The fact is that your best client is W best prosa your a competition’s l d p pm n yo w en an velo al e Acomumtio gy k S g de spit n vol teWe pect. need o a strategy to yo i o h e t d b l li il raW en Vaar Bu re n stTrer in those clients. Many erC o m al os protect asc R PFer rci intr greeuismolorrtissi points e l people put out fires with q mmgley field essales se doadnonex 144” o 2 a n C a tB era 707.8” x Ifs you wait to put out L own dit prtisclients.

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Clients will notice and appreciate that. Don’t be obsessive and call every week but communication on a regular basis is good. Another good idea is to review what products or services of yours they are using, how those are working and plans in the future. This lets you deal with any small fires before they become a blaze. It also lets you know what they plan to do in the future and gives you a leg up on offering products or services that might help. Use these conversations to be introduced to other people in the organization. There is nothing worse than having your only point of contact leave and have your relationship with the company dissolve because of it.

The final thing to do is the

w e Bung th ERre d c th ed el aurdt e d f Ro me er in BC ne oc th oati on MsMto M ll oo ne s o na inn ern ds Ju ry t in y ra aBbt t im rkdey fl ntlySEErCO ow tie eld ce firs d b Pa tate e s’ d, er xc ry ll w orth a r , s te rs mae n s? ie ge ard in reg ro c re. ’s Groears cup 49thalreE c e fi 0o0f thsenvoewslo oa rop e E go e era N Aw l. e ts e y e e h e 5ss sot k ’s c e o ov the ing ote r t R R P on th cate d th al Jud aw lty th th a oh f re sto ruc 70 w o ew”rn ilRy lly t th of ild da H ir po f BG o w ffice rate stri rn for ith ea B ut no n e m a edrogrealm oe in ain r ct w y R “ rtehfa tu pe p in, “Wc;eth rdb.” o Bu ma 4 A id o , als e O eleb du he le e isg it ite Johne Cit ab at is the th o a c tothp tha id priis ciloa deyy’s in h e h Ra 53 Re hn th h c nd in nort N e s t r t k ue s rc t. tr a th o s. T th te Ca wa. voeu ocen s agteit re 6 ce Jo in hic l a ut titl l ,a S n o h ewav oofb neitta saecma st u t. rd nck s to era la g Bth Itagos haab leBrmu avw as Rea il es Fort X Ce ES nw noa tedm Br rt S Awa nt, w ercia ugh “ le g t,g e is aance hnadlfn49eu’r thyeb e rbye.” a re L w m rs in c i A l o r u a a in sein hy t p F nce eve mm thro SA niGllel s lesysse s ia hern un t, . Wd eofcit lshthu 0s7. q L Ja d in /M a n . Tm oiaslesfiersy ta dch2,2 ye aslk m e le the co on erc ort l Co ven in T in a e0200 es K P Ro a f Re p eaorsno als ark ll taleu hheathmre e rc rk f Jochh ustsdeo cscim ti m N e t a in ia lo e is c c u a st ruc s r th V to m t ait y n,0 m C rc e ce c il , o ort er o sur ve heye amlem sB e n s o enwr aannd arrsi4 Co e B e th en ern be nst dUist iedvoelo tem in leftAirp nag e us T cso Ohv a edsaoletoetir cme eain X d th omm r of cell orth ile re t pB e o fo m v R i, h u e A li c y ic a lu f .

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toughest. Ask them how you and your company are doing.

Make it clear that you want some honest feedback. Look for criticism. Get some honest feedback. Ask your clients why they keep doing business with you instead of switching to competitors. We know competitors will come knocking and have a pretty good idea of what they will say. We might as well know how our clients will respond.

This also provides a good opportunity to subtly coach them on what to say. Prepare them for all those features and benefits that the competition will throw at them. We are strengthening our relationship as well as constructing another barrier between our client and all those competitors. Knowledge is power and if you don’t ask you won’t know. Having this conversation makes sense for a simple reason. We review what our client likes about us, find out what they don’t like, and can take action to improve.

Lucy specializes in customer service training and recruitment and hiring. She can be reached at 866-6452047 or lucyg@hireguru.com. www.hireguru.ca

KELOWNA

JULY 2016

5

LOOKING BACK AT THE BC CHAMBER AGM

KELOWNA TOM DYAS

T

he BC Chamber AGM is always an information-packed event. Three hard days of reviewing policies, debating changes, listening to lots of new information, all while renewing friendships and making new ones.

The Kelowna Chamber of Commerce had the honor of hosting this annual event, which moves around the province from city to city, chamber to chamber, every year.

Our Chamber was absolutely delighted at the attendance: several hundred attending delegates, representing 455 voting Chamber members, the most ever recorded at a BC Chamber AGM. Truly a testament to our beautiful Okanagan region, and the enticement of our golf courses, our outdoor attractions, our restaurants, and our city’s friendly welcome.

Kelowna is the fastest growing CMA (Census Metropolitan Area) in Canada for the third year in a row. We’re now at 200,000 with no signs of slowing down. Good news for all our businesses.

The big news coming out of the BC Chambers AGM is that delegates passed 49 of the 55 proposed policies that went to the floor.

Adopting 49 policies after review, debate and more review takes time and dedication.

There has been a flurry of media coverage on many of the policies in the subsequent weeks. Having so many voting delegates really sealed the process as fully transparent, well informed and democratic.

The Kelowna Chamber of Commerce Provincial & Federal Policy Committee, chaired by Board Vice-President Jeff Robinson of Rush Ihas Hardwick LLP, submitted a policy recommending that the Provincial Government consider the role of “physician extenders” as a solution to the primary care shortage in British Columbia. This would provide British Columbia’s family physicians with the ability and incentives to financially integrate physician extenders

into their practices.

Part of our submitted policy requires support for the necessary training of physician extenders to ensure that British Columbians receive the best quality, most cost-efficient care. This policy was adopted in the unique grassroots policy-building forum, recording as I said earlier, 455 votes from Chamber delegates from across BC. Delegates consider and vote on new business/economic policies; policies that are adopted become part of the BC Chamber’s advocacy agenda.

Outside the hard AGM work of the policy discussions, we enjoyed re-connecting with our colleagues and counterparts from around the province. All expressed pleasure at being back in the beautiful Okanagan at a glorious, sunny time of year; I did see more than one set of golf clubs at the hotel registration desk!

On the closing evening of the AGM, the Kelowna Chamber was delighted to invite all our delegates and their guests to join us at one of Kelowna’s many beautiful wineries.

We were thrilled by the stunning outlook over our lake, and the weather was perfect.

A terrific opportunity to wrap up three days of hard indoor work with a few hours outside in the sunshine overlooking the vines.

On other May-June notes, our Chamber hosted a sold out – oversold, in fact – golf tournament at The Harvest Golf Club. It was our 31st annual tourney, and our most popular, ever. Over 160 golfers, and 200 at dinner. All enjoyed the spectacular Harvest golf course layout, the immaculate greens, the high level of service, and of course, the business networking.

And our sponsors really upped their games, too, offering tee to green entertainment from watergun ping pong golf, marshmallow golf, Velcro™ golf, and the occasional libation and BBQ. Our charity of choice for the tournament this year was KidSport™, a national charity started right here in BC. Funds raised by KidSport™ help defray families’ costs of signing up their children for organized sports: fees, equipment, travel.

We were fortunate to have several former KidSport™ recipients on hand to help us out: Kelsey Serwa, a two-time Olympian member of Canada’s Ski Cross Team; and Brittney Page, a member of Canada’s national volleyball team, plus keen KidSport™ volunteers. We raised just under $2,000 with a 50/50 and our WestJet ticket raffle, which went 100% to KidSport™.

We also offered our golfers a chance to win our President’s Circle “Dream Vacation” sponsored by Pacific Coastal Airlines – a

golf getaway to Vancouver Island. It was a great day. Did I mention that the Mayor joined our group of golfers?

We’re now in planning mode for our 110th anniversary party at the Vibrant Vine Winery in Kelowna on July 6th. We’ll host all our members, our volunteers and staff, and shine a spotlight on all our Business Excellence nominees for our October Awards.

Our Charter date is June 1, 1906, so we’re actually already 110 years into serving our constituents, and will celebrate just as soon as a break in our busy June events schedule allows.

We are thrilled at the growth of our Chamber – we’re closely tied to the growth of our business community, and the benefits

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JULY 2016

COMPANY HAS PROVEN IT’S MORE THAN JUST A SIGN SHOP Manchester SPG Has Been Serving Its Clients Since 2009

W

EST KELOWNA – For any business a n attractive and informative sign is a salesperson who works 24 hours per day promoting that enterprise. For the past seven years West Kelowna’s Manchester SPG (Sign, Print, Graphics) has been ensuring that tireless salesperson is the very best it can be. But the traditional lettered sign is only the beginning when it comes to the marketing options and available technologies the company routinely provides its expanding customer base.

Manchester SPG was launched in 2009 by Neil Corless and today provides a full range of signage, print, graphic design and promotional services for clients located throughout the Okanagan Valley. “We basically do everything, from the printing of traditional paper products (including business cards and company letterhead) to logo design and other graphic services to the illuminated sign faces you’ll see on the sides of building,” explained Tina Bisson, a Graphic Designer and

Custom vehicle wraps are an innovative marketing service the company has provided since opening Manchester’s General Manager.

“Personally one of my favorite things is the vehicle wraps and graphics that we do. The company has been doing vehicle wraps right from its beginning and for myself I was a Level One Trained Installer with 3M when I started with Manchester in 2010, but Neil put me through the Level Two training so this is a very important and exciting part of what we do.”

Located at 5-1718 Byland Road in West Kelowna (the company moved to its new and much larger facility last December), Manchester SPG is housed in a 3,000 square foot shop where all of its design work and production takes place. With a staff of six, the firm can do everything from wrapping a van to providing a full range of

CELEBRATING 100 YEARS

promotional products ranging from T-Shirts to logo emblazoned pens and coffee mugs.

“Traditional printing services certainly aren’t dead as we do them all the time. They probably represent 30 to 40 per cent of our overall business. Letterhead, business cards, brochures, rack cards, even the cool thing of organizing direct mailers through Canada Post, we can provide the solution for just about any marketing or self-promotion need,” Bisson said.

For Corless, Bisson and all of the Manchester SPG team there is no typical client for the company’s services. Over the years it has worked for everyone from single individuals to major companies. “We’ve worked for everyone from private homeowners to E IGNAG IES &T:S604.821.0081 L P P U S STORE www.futechinc.com

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More than vehicles can be wrapped; here a service box does double duty as a small and billboard corporations. Some homeowners may want privacy film on their windows or a sidelight on their house, all the way up to a business that needs a logo created or their branding updated,” she explained.

“We can develop a full logo package, create the signage, carry out the printing, do the fabrication and installation of the signage and do just about everything else. The limit is the imagination, and we’ve got plenty of that.”

Primarily using products produced by 3M, Manchester SPG’s vehicle wrapping services are a key part of the company’s output.

“We use a special material that is made specifically for wrapping vehicles. When heat is applied it will conform to round shapes, contours, over rivets and everything else to create a beautiful seamless effect,” Bisson said.

“At M a nchester Sig n s, we only use the proper products for the proper application, Vehicle Wraps/Graphics must be produced using a laminated 2mil Cast Vinyl. If not, then after a year or two, if not sooner, the graphics will start to curl. With proper care, a vehicle wrap can last six to eight years, making it the most efficient form of advertising a company can do!”

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vehicle as easily as it can be applied, without leaving residue or doing damage to the vehicle’s finish. “Some products when removed leave a lot of glue behind which can be quite messy to clean up.”

For some cl ient s t he p u rpose of the wrap isn’t merely to serve as promotion but to change or enhance the color of the vehicle. “There are vehicle colour change wraps where a solid colour is used. W here I used to work in Edmonton we wrapped a Porsche for a lady who wanted it bright pink, so there’s that option as well.”

For the future Manchester SPG expects continued growth and to service an ever increasing client list. “Our products are top notch, our customer service is outstanding and thanks to increasing the size of our wide format machine (for printing decals and wrapping material) and having purchased a new HP latex machine we can basically carry out any job in-house.”

A multi-tiered marketing and promotional material provider Manchester SPG looks forward to the future. “Our slogan is: More Than Just A Sign Shop, it’s a concept that we all really value. That is exactly what we are.”

To learn more please visit the company’s website at: www. manchesterspg.com

7

JULY 2016

LOCAL COMPANY ENJOYS GLOBAL SUCCESS

KAMLOOPS CHAMBER BRINGS BUSINESS-FRIENDLY CHANGE TO GOVERNMENT

KAMLOOPS DEB MCLELLAND Jerry Downey with Marty, family, staff and volunteers for Operation Christmas Child packing party

Integrity bolstered by online marketing produces continued success

S

AVONA – Savona Equipment can rightfully boast it not only supplies heavy equipment to customers around the globe but that its inventory includes specialized equipment ranging from A to Z: agriculture, blasting, mining pumps, trucks and zoom booms.

And those are just a few of the categorical offerings.

Owner and founder, Jerry Downey, attributes the company’s growth to basic principles of integrity and honesty.

“We try to do what we say and deliver when we say we will, Downey told Business Thompson Okanagan.

Doing what they say they will do means that when used equipment is refurbished, it has been thoroughly examined and repaired. The company is so dedicated to those principles that in place of written warranties, buyers are told that there are no time limits on when they can request help or answers.

“We tell customers that the equipment has been through our shop and refurbished and they are welcome to call us if they have an issue. If it turns out that they are our issues, like we should have replaced a part, then we’ll look after it. Or they can buy it as-is and we tell them of potential problems.”

Many of the employees have been with the company since it first opened. Their core team plays a key role in keeping things running smoothly and training new staff as the company continues to expand.

“Savona Equipment always has a competitive edge because of its ability to retain employees. It is difficult to find a more experienced team to find, sell, and service such a wide range of equipment” says Jerrod Downey, son of Jerry and the CEO of Crownsmen Partners, the marketing firm behind Savona Equipment’s strong online presence.

Jerry has always made an effort to hire young people over the summer and he adds that their ears

are always open for experienced people who know the business or are capable of learning. Although there is no formal succession plan in place at this time, a number of very capable employees and family members work for the company, leaving Jerry without worries that the business will not only continue but continue flourishing.

“I have a son, sons-in-law and three grandchildren involved in the business. I have built the company over years and the business is now at a point where there is unlimited potential. There are a few things I’d like to see in place before I hand the key to someone, though. These growth and operational changes are presently in progress,” he added.

Jerry also attributes a great deal of both the current and anticipated success to the work done by Jerrod and his company, noting that a large percentage of the company’s sales come through their website. Jerry noted that mining equipment is shipped to national, continental and global clients making online a key element to their success.

Because of fluctuations in metal prices and in the markets their challenge is to supply good used and refurbished equipment as a less expensive option to new.

“The challenge it is to check and double check used material for clients to make sure it of good quality because quality is really the best tool for continuing to build Savona Equipment brand,” Jerrod said.

According to Jerrod, another unpaid but highly productive “member” of the company’s team is a stuffed animal named Marty.

“Marty the Miner is patterned after a marmot, the highly social, loud-whistling member of the squirrel family who became part of ‘our family’ in May 2015 after visiting the Savona Equipment storage yard for over 30 years. Just like any marmot, Marty loves rocks, mountains and dirt, which explains his obsession with finding equipment that digs, loads, climbs, processes, transports or refines anything that is rock or earth related. So, if you buy from Savona Equipment don’t be surprised if strapped to your new equipment is smiling Marty”, Jerrod said.

For Jerry, Jerrod and the entire Savona Equipment team, growing and prospering isn’t enough; they also find great satisfaction in giving back.

“They have helped raise nearly $40,000 to fill shoeboxes for Samaritan’s Purse in the past few years.

They fundraise, accept donations and then go shopping for toys and clothes for a big packing party,” Jerrod said.

Local rodeos and a hockey team, the Logan Lake Swamp Donkeys, benefit as well.

“Some of our guys play on that team, it’s a fun community thing.”

For further information see www. savonaequipment.com or call 1-250-373-2424

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I

n the last edition we discussed ou r attenda nce at the annual BC Chamber of Commerce AGM and Policy Session, at which, we would be presenting eight recommendations to government. These recommendations were brought to us by business people in our community, and each one addresses a gap or roadblock to business success. After a strong business case was developed, they were presented to our members at our Kamloops Chamber Policy Session, where they were approved to bring forward at the BC Chamber level.

And we are happy to share that all eight of our recommendations were accepted at the BC Chamber level! This is a tremendous step forward in bringing these business-friendly changes to government.

You may wonder thoug h – what’s the next step?

Our approved recommendations, along with those from ot her prov i nci a l ch a mbers, have now been adopted by BC Ch a m b er a nd ‘p ut on t hei r books’. A l l adopted recommendations are put into the BC Chamber of Commerce Policy Manual, which BC Chamber representatives share directly with the Premier and each M L A , to deter m i ne i f a nd how these recommendations c a n b e m ad e i nto new l aw s and policies for the province.

Additionally, as several of our approved recommendations are

S W E

N

federal in scope, rather than provincial, these recommendations w ill be brought forward at the Canadian Chamber of Commerce Pol icy Session in September of this year, and will go through the same process as what occurred at the BC Chamber level. All approved recommendations will then be presented to the federal government by Canadian Chamber representatives for possible adoption.

As you can see, the process behind this work is far more involved than many realize, and the Kamloops Chamber is one of the few chambers, both provincially and nationally, that has such a developed program.

We believe that working on behalf of our members to bring business friendly change to the provincial and federal governments is some of the most important work we can do, which is why we continue to develop our program and are committed to bringing new recommendations forward every year.

Our process begins again on Ju ne 28 t h w it h ou r Red Tape Roundtable. We invite our members to bring their business concerns forward at this session, in order to determine whether a plausible business case can be built to move the recommendation forward to the next step.

If you are facing a barrier to your business, contact our office – we need to hear from you in order to continue doing this important work.

To learn more about the recommendations that we have recently brought forward, visit kamloopschamber.ca/recommendations-to-government.

To learn more about our process, visit kamloopschamber.ca/ our-process.

Deb McClelland is the executive director of the Kamloops Chamber of Commerce. She can be reached email at deb@kamloopschamber.ca.

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8

JULY 2016

ONGOING TRAINING: A BENEFIT OF CHAMBER MEMBERSHIP KAMLOOPS CHAMBER OF COMMERCE WAS FOUNDED 120 YEARS AGO

BY DAVID HOLMES

K

AMLOOPS – A voice for and an advocate of local business, the Kamloops Chamber of Commerce has been serving its membership for the past 120 years.

Representing more than 800 different local enterprises, from new start ups to established titans of commerce, the Chamber’s impact is felt across the region. One of the organization’s missions is to connect its membership to business, education and all levels of government.

An unparalleled opportunity for networking, the Kamloops Chamber is also a champion in terms of providing its members with educational opportunities tuned to the unique needs of business owners.

The Chamber’s Executive Director Deb McClelland has helped organize (and in many cases teaches) a number of innovative programs geared toward making the lives of business persons more effective.

“Through the Kamloops Chamber of Commerce we offer our members a number of different development opportunities,” she explained. “The number one reason members join the Chamber is for the networking opportunity. But sometimes there can be apprehension about networking, especially with our new members.”

To alleviate that concern the Chamber organizes a twice yearly interactive workshop called: Networking for Success. Led by McClelland, the hour and a half session offers real world guidance and practical instruction for maximizing the benefits of meeting other business persons.

For a business person, serving on the Board of Directors of a local organization can be a creatively and emotionally satisfying way to give back to the community. But to the uninitiated, serving on a Board can also be mystifying or downright YOUR BUSINESS CONNECTION TO:

Deb McCelland is the Executive Director of the Kamloops Chamber of Commerce

Deb McClelland regularly conducts training sessions for the Chamber’s membership

Special Corporate Rates Meeting Rooms Members of the Chamber of Commerce staff share a moment with its current President Ryan Scorgie scary. To help banish those concerns the Chamber offers a course (twice yearly) aimed squarely at preparing those individuals about to embrace (or who have already accepted) the challenges and rewards of serving as a Board Director.

“We offer a five hour workshop where Directors from various Boards across the city come to receive this training. The course helps them learn what their roles are as both Directors and in Executive positions,” she said.

“We explore the process of governing their organization and what that effort actually involves. Our training model focuses specifically on the participant’s role versus that of a CEO for example. It helps persons

understand their unique roles.”

The Chamber also operates a Membership Council on an ongoing basis where existing Chamber members introduce other members to the workings and benefits of being a part of the Chamber of Commerce.

Serving almost as a corporate matchmaker, Council members aid with inter-business introductions and other functions, typically at social events.

These are only a few ways the Kamloops Chamber of Commerce benefits its members. The organization’s motto: Your Business Connection really does say it all. To learn more please visit the chamber’s website at www.kamloopschamber.ca Discover how we can connect you to more business in Kamloops & beyond! kamloopschamber.ca

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STRUCTURLAM INNOVATIVE CONTINUED FROM PAGE 1

in an exposed manner, to show off the elegance and colour of the material.

“You end up with a very strong product. You’re using the high quality pieces of a tree and you’re laminating it back together to make a very strong beam or column which allows you to make larger and larger spans and more and more complicated structures,” he said.

Brock Commons, the 18-story UBC student residence is currently under construction and could be complete by year’s end.

The Calgary recreational facility (which will include a swimming pool, two ice rinks, three gymnasiums, a theatre and fitness centre) is expected to be ready for use sometime in 2017.

A company with expansion plans, Structurlam began its operations at its original plant in Penticton adding a second manufacturing facility in Okanagan Fall (which opened in 2008) and a third operation in Oliver that opened for business in 2012. In addition to beams and columns the firm has also specialized in the development and marketing of Cross Timber Laminated (CTL) panels, a system used as the base for flooring and other applications.

“In Cross Laminated it starts out almost like plywood but with dimensional lumber. It’s created

Scheduled for completion by the end of the year, Brock Commons uses innovative wooden components

An artist’s rendering of what Brock Commons will look like, it is an 18 story residence currently under construction almost like a thatch as you build up layers of wood one on top of the other. This is a method first developed in Europe. We were the first to introduce CTLs in North America. They are so strong they can almost be used like a concrete slab, especially when used as a floor,” Downing said.

“All of a sudden we had a product that essentially could replace concrete. Its high load bearing and is just as strong as concrete yet five times lighter. It’s also an excellent way to use a sustainable and renewable resource which is a massive win all around.”

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f you’re like most business ow ners, you’ve set dow n yearly goals and targets. It’s an important exercise for giving direction at financial and performance reviews and for determining what worked and what didn’t.

Now that the year is half over, taking a closer look at those expectations can set the stage for continued and ongoing success for the next six months, whether you’ve met the goals or not.

The real pros in any profession are always looking for ways to improve. It’s like pushing harder for the extra goal that puts you into the playoffs - you won’t get there by standing still.

Unfortunately, it isn’t always easy to step back and objectively look at how you’re going to make that winning shot. Learning how

The Brock Commons building is a true showcase for Struct u rl a m a s i t s e m p l o y s C LT floors and laminated columns.

The building itself is 18 stories high, with two floors of concrete and 16 floors of wood.

I n the f utu re the compa ny expects that as building codes become increasingly focused on energy efficiency the natural properties of its products could place it in an enviable position to provide environmentally benign building materia ls for the str uctu res of tomorrow. “A s the bu i ld i ng

Material for use in the UBC residence are fabricated at Structurlam’s Okanagan Falls manufacturing plant codes move more and more toward energy efficient buildings we think that we’re in an excellent position to provide materials for passive houses

and other energy efficient concepts,” he said.

To learn more please visit the compa ny’s website at w w w. structurlam.com

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‘Crash a Class’ is a free service open to anyone curious about how Sandler Training provides solutions and results for businesses wanting to take it to a higher level in customer service, sales and even management.

What classes you crash depend on where you’re looking to improve. We can help you choose the class that is appropriate when you call in to register.

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10

JULY 2016

AUTOMOTIVE Automotive Sector One Of Canada’s Economic Bright Spots Canada Has Enjoyed A Long Love Affair With The Automobile

BY DAVID HOLMES

T

he automobile and the story of Canada’s development are virtually inseparable.

According to the Canada Science and Technology Museum the nation, no doubt due to its expansive size, was an early recognizer of the value of self propelled transportation. In fact in 1867, the year of Canada’s Confederation, the first steps toward automotive dominance in the country took place in a humble way at the Stanstead Fair in Stanstead, Quebec.

A mong the livestock, farm equipment and prized jars of jams and jellies Henry Seth Taylor, a local jeweler and clockmaker demonstrated a self-propelled steam powered contrivance, appropriately named the Steam Buggy, for its obvious similarity to a horse drawn buggy. This pioneering machine had taken Taylor seven years to design and build. Shortly after, following a system failure and an unfortunate crash, Taylor abandoned his dreams of selfpropelled travel and Canada’s chance to make motoring history slipped into oblivion.

But the wheels of time turned and nearly 20 years later Karl Benz in Germany demonstrated the first practical gas powered engine, mounted in a crude motorcycle which ultimately sparked a revolution in transportation. Canada’s first truly practical automobile, an electric powered machine, first hit the streets of Toronto in 1893. Codesigned by William Still and Frederick Featherstonehaugh, the elegant two seat machine was assembled by the Dixon Carriage Works and could hit a then jaw dropping 25 kilometers per hour.

Three years later in 1896 Sherbooke, Quebec’s George Foote Foss (a mechanic and tradesman) built the first successful and marketable gasoline powered automobile in Canada. The nation would never be the same again.

The Canadian Vehicle Manufacturers Association (CVMA) reports that currently one in seven Canadians is involved in the automotive sector in some capacity.

SEE AUTOMOTIVE | PAGE 11

Across Canada more than 550,000 people are directly employed in some part of the automotive sector

The New Car Dealers Association represents more than 370 vehicle dealerships around British Columbia

There are more than 36,000 people employed at car dealerships in BC, located in 55 different communities

AUTOMOTIVE

JULY 2016

11

Building automobiles accounts for 12 per cent of Canada’s manufacturing Gross Domestic Product

Tradesman George Foote Foss demonstrated a functional gasoline powered automobile in 1896

Using the latest manufacturing techniques automobiles built in Canada equal the best of those built anywhere

AUTOMOTIVE

plus new car dealerships in nearly 55 communities across BC. Blair Qualey is the President and Chief Executive Officer (CEO) of the New Car Dealers Association of BC (NCDA), a trade association with approximately 372 new car dealership members around the province. For him his association’s members are key economic drivers in the communities they service. “The last economic impact study that we did, which was carried out by MNP, showed that our membership generated more than $11 billion in economic activity every year, while being significant local employers and corporate taxpayers,” he said.

CONTINUED FROM PAGE 10

From a new car dealership marketing the latest products, to the oil change depots helping to keep cars old and new on the road, the overall automotive sector is responsible for more than 550,000 jobs across the country.

The manufacturing of cars and trucks, in 11 light duty and three heavy duty manufacturing plants is responsible for 12 per cent of Canada’s manufacturing Gross Domestic Product (GDP) and for more than 20 per cent of Ontario’s total GDP. In British Columbia the sale of new cars generates more

“The automotive sector in many ways drives the local economies, especially in the smaller centers.”

BLAIR QUALEY PRESIDENT, NEW CAR DEALERS ASSOCIATION

than $11 billion in economic activity each year and directly employs more than 36,000 people who work in the province’s 370

“Latest figures show that new car dealerships alone contribute something like two per cent of the provincial GDP and that’s only the new car dealers. What sets our members apart from other members of the sector is that our folk are all franchised new car dealers.”

For Qualey new car dealers in BC have continued to be major economic success stories, despite any uncertainties in the general provincial economy. “The economic story of the dealers in our industry over the last number of years has been a very rosy one and a strong one.”

Coming to the industry eight

years ago following a successful career in business administration, Qualey said he has seen positive growth in the industry, buoyancy that bodes well for the future.

“We have come off a couple of record years in terms of vehicle sales across the country and particularly across this province. In April alone there were 200,000 vehicles sold in one month across this country which is an all time record,” he said.

In terms of an economic impact the automotive sector often serves as a weather gauge for SEE AUTOMOTIVE | PAGE 12

AUTOMOTIVE

12

JULY 2016

Canadians love their cars - nationally there are more than 23.5 million registered cars, three million in BC

AUTOMOTIVE CONTINUED FROM PAGE 11

the overall fiscal health of any region. “Our folks tend to be a bit of a canary in the coal mine.

People in the real estate sector often come running up to me when they see me at an event to

find out how vehicle sales are, because basically if we’re seeing issues those problems quickly translate through to the rest of the economy.”

So how does the future look today? If new car sales are an accurate indicator of the confidence of the buying public then the future

looks bright indeed. “Based on what we’ve seen in the first quarter of this year we’re likely to have yet another record year, beating last year’s record which beat the year before,” he said.

“Taken as a whole the automotive industry is massive, nationally and provincially, and

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PENTICTON, BC

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Salmonarmgm.com

VERNON Bannisters.com

BANNISTER

EDSON, AB

Bannistergm.com

SALMON ARM, BC

DAWSON CREEK, BC

Brownschev.com

TRAIL, BC

GRANDE PRAIRIE, AB

Grandeprairiehonda.com

Championgm.com

Bannistercollisionandglass.com

“They are big employers, huge tax payers and are invariably good corporate citizens. I doubt if you’ll find a hockey rink or arena anywhere that doesn’t have a new car dealer’s logo in it somewhere.”

To learn more please visit the association’s website at: www. newcardealers.ca

FAMILY VALUES STEER SUCCESS AT BANNISTER AUTOMOTIVE GROUP Economy of scale drives large selection and great prices

bannisterautomotivegroup.com

KELOWNA, BC

frankly one that sometimes can be underappreciated. In BC we focus on tourism, mining, forestry, technology and other things that may be a little more high profile. But in reality the automotive sector in many ways drives the local economies, especially in the smaller centers,” Qualey said.

V

ERNON – A strong corporate culture that puts family values in the driver’s seat, steers every aspect of business at the Bannister Automotive Group. Since 1979, when Lyn and Joanne Bannister purchased their first dealership in Barrhead, Alberta, to the current nine General Motors and Honda dealerships owned and operated by their children and business partners, the focus has always been on treating customers and employees like family.

“Our dad built the foundation of this company by creating strong relationships at every level from every department to each customer,” said son, Mark Bannister.

Although Lyn retired five years ago, the legacy of integrity and family values carries on in his children with sons, Mark and Chad managing growth strategy and day to day operations and daughter, Mary Jo and husband managing the Bannister GM Vernon dealerships and taking care

of various administrative duties.

Recent winner of DealerRater’s highest customer satisfaction award at Bannister Honda, Bannister’s size and reputation gives it leverage for a unique customer experience.

“Our buying power allows Bannister to provide a wide selection of vehicles and services at great prices and our locations throughout the interior and northern BC and into Alberta ensure we can look after the customers no matter where they are in the region,” Mark explained. “It’s all about economies of scale and our customers get the benefits.”

Over 400 employees currently work under the Bannister banner selling new and used vehicles, providing service and parts, working in the autobody shops and working in its financial services department.

“We are always looking to recruit the right people in all of our departments,” said Bannister, adding that the size of the autogroup allows more opportunities for advancement within the company.

Dealerships can be found in Kelowna, Vernon, Penticton, Salmon Arm, Trail, and Dawson Creek in BC and in Grande Prairie and Edson in Alberta and on the web at www.bannisterautomotivegroup.com.

MOVERS & SHAKERS

JULY 2016

13

KAMLOOPS

1570 Water Street. The building was formerly occupied by the Keg.

Venture Kamloops is pleased to congratulate Colin O’Leary, Manager, Business Retention and Expansion on achieving his Certified Economic Developer Designation, an important designation held by only 257 EDAC professionals in Canada.

Eric Ledding is now an associate counsel with Pushor Mitchell LLP.

This year marks the 20th anniversary of the Y Dream Home Lottery.

Caldwell Heritage Farm has opened at 4275 Goodison Road. Owned by James and Kristi Caldwell, the business will offer u-pick eggs and vegetables. Find out more about this new business at www. caldwellheritagefarm.com.

Zimmer Wheaton GMC Buick’s collision center now has a certified service express lane for quick oil changes, tire rotations, and vehicle inspections. They have also recognized Jeff Mowat as their salesman of the month for May. Zimmer Autosport on Laval Crescent recognizes Norm Langlois as their salesman of the month.

Janette Fessenden has opened her new sensory deprivation business, Bliss Float Centre at 205 115 Hillside Drive.

Kamloops Dodge is recognizing John Misera as their salesperson of the month for both April and May of 2016.

Jan Piesert is the new CEO at KGHM Ajax, and Chris Wild will be the new project manager. Wild is replacing former project manager Clyde Gillespie in an effort to seek environmental certification from the federal and provincial governments.

ExpressLane Oil Change at Rivershore Chrysler Dodge Jeep Ram celebrated their 1st anniversary this June.

CML Properties, partly owned by Craig McIntyre, has moved their operation to the corner of Lansdowne Street and Third Avenue. The property, which is owned

by CML, was partly occupied by Scoopz Ice Cream Parlour, which is now in the Sandman Signature Hotel.

Stuart Wood elementary school has closed, after functioning for nearly 110 years in downtown Kamloops.

Daryl Cloran is leaving his position as artistic director for the Western Canada Theatre. The board has not yet found a replacement for the position.

Kamloops’ Investors Group Financial Services branch, directed by Teri Young and Cam Rauschenberger, welcome Kelsey Boudreau and Vahab Nazeri to their team.

Dr. Della Summers of Dr. Summers Dental Solutions welcomes Jaime and Joey as dental hygienists. The practice is located at 435 546 St. Paul Street.

The 419 Squadron is celebrating their 75 year anniversary this July.

Robin McLachlan has joined the sales team at Sunset Ridge Homes. McLachlan has 24 years of experience in the modular homes industry.

Father Joseph Phuong Nguyen will be replacing Bishop David Monroe as Bishop of Kamloops. Pope Francis has moved Nguyen from his position of Vicar General at the Archdiocese of Vancouver.

Butler Auto & RV Supercentre at 142 Tranquille Road welcomes Len, Ray, and John to their sales team.

Tanner Caouette has been replaced by Sam Ghessesow as general manager of Kelowna Hyundai. Caouete has moved to a position at Vernon Hyandai.

Thompson Rivers University has made a few moves recently. They are adding two masters degrees, in science in environmental economics management and environment economics. They have also purchased some student residences facing McGill Road from the Sanesh family.

Shani Bouwer has been recognized as BIG of the Month by Big Brothers and Sisters of Kamloops and Region.

Knit 2 Yarns celebrated their Grand Opening on June 4. They are located at 40 1967 Trans Canada Highway E. River City Nissan congratulates Jim Wilson on achieving top salesperson of the month for May. Smith Chevrolet has recognized Stan Boone as their top achiever for the month of April and both Stan Boone and Mark Weiler as their top achievers for May. They also welcome Mike Wood as their new sales manager.

KELOWNA

Flashbacks was the oldest nightclub in Kelowna.

Orchard Plaza Cineplex has completed their renovations, and now own 550 leather reclining chairs.

Trent and Ria Kitsch, owners of Kitsch Wines, recently participated in the Okanagan Spring Wine Festival Awards, where Pinot Gris was awarded a silver.

The Kelowna Capital News announced their reader-selected Best of Kelowna Businesses. Dunnenzies Pizza Co., Bliss Bakery, Stone Sisters Group, and the Kelowna BCSPCA received their 4th consecutive Best of Kelowna gold awards. Regency Retirement Resorts facilities took first, second and third place with Northwood, Missionwood, and Sandalwood (respectively).

KelownaNow welcomes Dave Trifunov to their team. Trifunov was formerly the editor at the Daily Courier, and has began work with the news source on May 30.

Wesley Stinson and his father, Steve, have opened the restaurant Burgrr Bar at

Predator Ridge is celebrating their 25th anniversary. Find out more about their celebration at www.predatorridge.com.

The Central Okanagan Retired Teachers’ Association has named their board for 2016/17. Rolli Cacchioni has been named president, and Alf McLean will be vice president. The directors are John Pendray, Hugh Parson, Jeannette Mergens, Teresa MacKenzie, Lois Clarke, Linda Keil, Linda Ben-Hamida, Sandy Dore, and Willie Findlater. Charlene Hodgson will be secretary and Val Larson will be treasurer.

Joules Rejuvenation Medical Spa has opened up at 4948 Windsong Crescent.

The business is owned by Teresa MeyerFox, who is a certified clinical technician.

Kelowna’s first blood donor clinic has opened at 1304 Ellis Street as of June 10.

SEE MOVERS & SHAKERS | PAGE 14

Raghwa Gopal is the new CEO for the Accelerate Okanagan Technology Association.

Gopal’s appointment comes after two month of serving as acting CEO for the organization.

The Downtown Kelowna Association has named their 2016/17 board of directors.

Doc Willoughby’s’ Dan Allen was chosen as president, and will be supported by Yarden Gershony as vice president. Rob Collins of Grant Thornton LLP is the treasurer, with Angie Bricker as secretary.

Dustin Sargent is past president, and the directors are Renee Wasylyk, Trevor Neill, Renata Mills, Jim Meiklejohn, Brent Lobson, Jan Johnson, Jason Guyitt, and Nikki Csek.

MNP LLP has promoted business advisor Brian Laveck and tax specialist Marty Clement to the position of associate partners.

Dunnenzies is opening their second location at 1886 Dayton Drive on July 1. Their original location is found at 1559 Ellis Street.

Kelowna’s BNA Brewing Co. was awarded a food service award by FortisBC at the Efficiency in Action Awards. Companies with Kelowna connections were also awarded: Andrew Peller received the Industrial award, Interior Health Authority won the the public sectorprovincial award, and Baptist Housing Ministries Society in Kelowna, Victoria and Vancouver won the large commercial project award.

Flashbacks Nightclub is closing their doors after 27 years in business.

• Rooftop Units • Furnaces • Heat Pumps • Built Up Systems • Air Conditioning • Make Up Air Units • Gas Fitting • Sheet Metal • New Equipment Installs • Maintenance Contracts • Hot Water Tanks • Boilers • Fireplaces

14 MOVERS & SHAKERS CONTINUED FROM PAGE 13

The West Kelowna office of AcuTruss Industries Ltd. has moved to a new location at 2470 Westlake Road.

Wine & Art on 315 Lawrence Avenue is now under the ownership of Wilbur Turner. Turner has hired former Predator Ridge Golf Resort chef Patti Boer, who has constructed a new menu for the establishments.

Kelowna Grandmothers for Africa celebrated their 10th anniversary on June 4. Find out more about their efforts at www. kelownagrandmothersforafrica. com.

Dr. Sana Jeremy Ono is the 15th Vice-Chancellor and President of the University of British Columbia. Ono was previously the president of the University of Cincinnati, and was born in Vancouver.

ScanDesigns Quality Home Furnishings is celebrating the company’s 40th anniversary.

Their Kelowna location is located at 1850 Springfield Road.

Sun Cabs has been approved by city council for operation in the Kelowna area. The new taxi service has a fleet of only one cab so far.

Three Kelowna Christian School teachers have been awarded Loran Teachers Building Leaders Awards from the Loran Scholars Foundation. Rick Rauser, Dwayne Schultz, and Virginia Hallonquist are recipients of the award, which recognizes primary and secondary school teachers for extraordinary service.

Cindy Staines has relocated her business, Luscious Lashes, to Towne Centre Mall.

Bhavan Panghali, a local UBCO microbiology student, has received this years Pushor Mitchell LLP Gold Medal Leadership Prize. This is due to Panghali’s involvement with the UBC Okanagan Cancer Fighter’s Club and the UBC Okanagan Relay for Life.

Dr. Klara Barlacu of Access Dental Centre welcome Dr. Paul Coulter to their team. Coulter has been practicing in Kelowna for several years already, and will start at Access in July.

Matt Gomez, founder of Soil Mate, welcomes two new members to their team. Myroslav Pomazan is the new software developer, and Romina Rooney is the new marketing coordinator.

UBCO student Heather Hackett won a David S. Bruce Undergraduate Abstract Award.

MOVERS & SHAKERS The award promotes undergraduate student involvement in scientific research.

Shylender Selvaraj and Dinesh Viswanathan have opened Dosa Crepe Cafe on 110 Gray Road.

The South Indian restaurant is open from 11 a.m to 9 pm every day but Tuesday.

Susan Ewanick is replacing Paulette Rennie as president of Valley First Credit Union upon Rennie’s retirement. Ewanick was a vice president of banking at insurance at Valley First in 2013-2014.

Dr. Mandy Wong has opened Restore Vein and Skin Centre at 288 1835 Gordon Drive. The centre works to detect and treat skin cancer. Dr. Henry Docherty, Dr. Harbeet Lotay, and Dr. John Mah are also working at the centre.

Owned and operated by Gerri Woznesensky, Calladora Swim on the Boardwalk is now open in its new location at the Delta Grand Hotel.

Katie Balkwill of Big White has been recognized with a 2016 Bill Mackey Award at the Far West Skiers Convention. The last employee of a Canadian resort to win this award was Jim Loyd in 2002.

Helen Hut has been recognized for 30 years of volunteering with the Kelowna Hostesses.

Rosebuds Designer Consignment, owned by Kathy Weibe, welcomes Melanie Eccles to their staff. They are located at 150 1855 Kirschner Road.

Lynn Deschner has sold her business, DanceForce, and will be retiring. Deschner has been dancing for 34 years.

Community Western Trust Corporation will now be known as Truvera Trust Corporation after a rebrand. The trust company has been around since 2005, and has offices in both Vancouver and Kelowna.

Located on Dayton Avenue, Super Dave’s Craftsman has closed their doors after about 20 years of business.

Kelowna restaurants 19 Okanagan Grill & Bar, Lakeside Dining Room, The Terrace (at Mission Hill Winery), Grapevine (at Gray Monk Estate Winery), and Old Vines Restaurant (at Quails’ Gate Estate Winery) have been recognized on OpenTable’s 100 Best Outdoor Dining Restaurants in Canada.

The Interior Savings Board of Directors has named Rick Weger as their new vice-chairman.

PEACHLAND Councillor Mike Kent has been appointed as the liaison to the Peachland Chamber of Commerce for the Visitor Information Services.

The Peachland Wellness Centre Society welcomed Louise McIntosh and Kathy Sawchuk to their board of directors. Judy Wyper will also be returning to the board after her absence.

Cecile Guilbault Group, of Coldwell Banker Horizon Realty, is now located at the Gateway on Beach Avenue. Find out more at www.peachlandrealestate.com.

Lakeside Auto Care is celebrating their 5th anniversary. They are located at the Old Garage in Peachland.

OKANAGAN FALLS Liquidity Bistro made OpenTable’s 100 Best Outdoor Dining Restaurants in Canada.

The list recognized 100 restaurants out of over 1,700.

PENTICTON Hooded Merganser, at Penticton Lakeside Resort, has been recognized on OpenTable’s 100 Best Outdoor Dining Restaurants in Canada.

Two local organizations were honoured by FortisBC at the Efficiency in Action Awards.

The City of Penticton won the public sector-municipal award, and Skaha Hills won the singlefamily project award.

Kerri Milton will be leaving her position as director of the Downtown Penticton Association, and taking a similar job in Victoria. The DPA is hoping to have a replacement for the position by the end of June.

Body and Sol Spa and Hair Salon welcomes Shelly back to their team. They are located at 105 2601 Skaha Lake Road.

Play Estate Winery is now officially open to the public.

The 10,000 sq. ft. facility and 14-acre vineyard is managed by Mohame Awad, and located in Skaha Hills.

Wells Gray Tours is celebrating their 45th Anniversary with a cruise in May of next year.

Royal LePage Penticton, located at 484 Main Street, celebrated their record month, hitting a staggering 240 sales for May. The 200 block of Main Street celebrated its official re-opening on June 18. The ceremony marked the end of a three month

JULY 2016

reconstruction project.

Dr. Jeanette Armstrong, PhD has been recognized with a George Woodcock Lifetime Achievement Award by the Province of British Columbia. She received the award on June 29, and is the first First Nation author to be awarded the prize in its 23-year history.

Classic Leisure Lifestyles, located at 64 Industrial Avenue West, has announced that Corey Ferguson is a new partner and general manager for the company.

Chris Wood is the top producer for the month of May at Penticton Toyota Scion.

Penticton native Bob Nicholson has been inducted into the Order of Hockey in Canada. This recognition was created in part by Nicholson in 2012.

SALMON ARM Located in Blind Bay, the Columbia Shuswap Regional District Mt. Tuam Community Bike Park is now open. The amenity was built by CSRD Parks in collaboration with the Shuswap Trail Alliance.

The Salmon Arm campus for Okanagan College welcomes Joan Ragsdale as their new dean.

She has over 20 years of experience in the field of post-secondary education.

Son Seeker’s Ridge Golf Course held a grand opening celebration for their club house on June 22.

On May 31, Namaste Authentic Indian Cuisine opened in the former Wicked Spoon location. The business is owned by Ajit Sran.

A TRU Medal in Social Work was given to Salmon Arm’s Jenny Nielsen, who is currently working with Interior Health.

Angie Albe and her husband have recently purchased Pink Cherry coffee shop. Located on Hudson Avenue, the shop will not undergo any major menu changes as a result of the transfer.

Nutters Bulk & Natural Foods celebrated their grand opening in their new location at Centenoka Park Mall.

Owned by Kathy and Stu Bradford, Salmon Arm’s Barley Station brewery was recognized at the Canadian Brewing Awards.

Bushwhacker Brown Ale, made by brewmaster Damon Robson, won a gold award for the brown ale category.

Terry Butler is Hilltop Toyota’s product advisor of the month for May! The second annual Salmon Arm

Observer Community Leader Awards took place on June 16. Kay Braby was recognized as leader of the year, Pamela Chudiak won the Above and Beyond award, David Torrie took the coach category, Karen Brown won community builder, Kameron Kriese won the Courage category, John Schut took the Emergency Services award, Dave Ramsay and Barray Wilson won Environmental Leader, Brian Pratt-Johnson won the mentorship award, Eugene Casavant won the service organization volunteer award, Ellen Underhill won the top volunteer award, Karen Bubola won for volunteer working with youth, and Lyndsey Chesham won the youth volunteer award.

The Shuswap Co-op locations celebrated their grand re-opening.

Colin Nobbs and Chelsea Van de Cappelle are now certified chartered accountants through the Chartered Professional Accountants of British Columbia (CPABC).

Enderby’s John Pavelich was awarded a BC Community Achievement Award. Pavelich is a retired teacher, and is very involved with the Enderby Lions Club.

SUMMERLAND Thornhaven Winery is celebrating their 15th anniversary this year.

Parkdale Place Housing Society celebrated their 40th anniversary on June 22 with an open house.

Local Grade 12 student Caitlin Shaw recieved a Terry Fox Humanitarian Award. She was recognized with a $28,000 scholarship for forming the Epilepsy Awareness Squad.

8th Generation Vineyard, owned by the Schales family, has recently opened their new wine shop and tasting room.

The Friends of Summerland Ornamental Gardens have recently celebrated their 25th anniversary. They are also putting on a celebration for the 100th anniversary of the Summerland Ornamental Gardens this July.

Cherry Tree Quilts is now open in its new location on Main Street.

Summerland saw great success at the BC Best of Varietal Wine Awards at the Okanagan Wine Festival. Elolve Cellars, Sumac Ridge, Thornhaven Estates, Dirty Laundry Vineyard, and Haywire Winery were all recognized for SEE MOVERS & SHAKERS | PAGE 15

MOVERS & SHAKERS

JULY 2016

MOVERS & SHAKERS CONTINUED FROM PAGE 14

their wines.

The Summerland Jehovah’s Witness congregation recently opened a new Kingdom Hall on Biagioni Avenue.

VERNON Vernon locals were celebrated at the 2016 Community Leader Awards. Top honours in the various categories went to Darren Derochie, Cullie Dueck, Justin Sigal, Phil Lambert, Cst. Gary McLaughlin, Lyle Bie, Joe Dorval, Hannah Mehain, Terry Dyck, and Gloria Morgan. The Leader of the Year honour went to Annette Sharkey, who is the executive director for the Social Planning Council for the North Okanagan.

Bryan Burns is leaving his position as general manager for the Interior Provincial Exhibition after eight years with the organization. They are currently looking for a replacement.

There was a fire at Libra Love Boutique on Coldstream Avenue.

It is believed that the fire may have been caused by arson.

Udai Sangha has been recognized as salesperson for the month of May at Bannister Honda.

Deb White of White House Mortgages is 63rd in Canadian Mortgage Professional’s Top 75 Brokers for 2016.

After over 40 years of serving the community, Armstrong Preschool has been awarded a Child Care Legacy Award from the Provincial Child Care Council.

Jim Hamilton has accepted an offer to extend his Okanagan College presidency until Autumn of 2019. Hamilton has been in the position since 2004, making him BC’s longest serving president in the post-secondary sector. Hamilton has also been recognized by Colleges and Institutes Canada with a distinguished service award and Outstanding Partnership Award.

Caravan Farm Theatre has earned another TripAdvisor Certificate of Excellence. This marks the theatre’s fourth consecutive year of receiving this recognition.

On June 1st, Central Animal Hospital celebrated their first anniversary in their new location at 1901 Kalamalka Lake Road.

Vernon Toyota has recognized Steve Russell as the top salesperson for the month of May. They are also welcoming Tyler O’Dwyer to their sales team.

The Vernon Winter Carnival Society has elected its board of directors for 2016-17. The president is Deb White, with Kim Heizmann as vice president.

Karla Ziegler is secretary, Ruth Hoyte is treasurer, and directors are Martin Von Holst, Annette Timm, Karl Schoenberger, Jerry Manley, Mike Smallenberg, Brian Langner, June Rigby, Pat Loehndorf, Dave DeShane, Laurell Cornell, and Colleen Heater.

Bannister GM welcomes Ward Tod and Dustin Visser to their sales team.

Dr. Francois Deetlefs, Dr. Richard Harper, and Dr. Stephen Wright of BX Medical have relocated their offices. They are now open in their new location at 204 5100 Anderson Way. The Regional District of North Okanagan held the 2016 Environmental Leadership Awards. Ed Columbus and Harold Sellars won in the individual category, Kala Star Academics and Outdoor School and Okanagan Landing Elementary School won in the youth category, and Back to Earth Enviro Products and the Cherryville Artisans Association won in the business/group category.

La Crystal Nails, located at 2411 Highway 6, is now under new

ownership.

Dr. Mathias Fellenz retired as of June 13 after 22 years in the field of ophthalmology.

Vernon-based VantageOne Credit Union has announced that it will be opening a branch in Peachland this winter.

Peachland has been without a financial institution since 2014.

CIBC Wood Gundy welcomes Les Slimmon to their team of investment advisors. Slimmon has over 18 years of experience in the industry.

Watkin Motors Ford congratulates Audias Valverde on his achievement of salesperson of the month for May. Teeter Totter Toys celebrated their 19th anniversary of business on June 18th.

Vernon Active Health held a grand opening celebration in their new location at 3123 31st Avenue. They have expanded their space and now offer services such as massage therapy kinesiology, and acupuncture.

Dianne Ballance is replacing Morag Asquith as the director of instruction for the North Okanagan-Shuswap School District.

Mike McKay, former

15 superintendent for the Surrey School District, has replaced the entire North Okanagan-Shuswap school board. The sudden change comes after a report following a financial scandal.

Beachcomber Home & Leisure is celebrating their 38th anniversary this year. Their Vernon location is at 5309 26th Street.

Vernon Kia is pleased to welcome David Light as the newest member of their team.

New Golden Crown Restaurant opened their doors on June 27th.

The restaurant is located at 3006 28th Avenue, and specializes in Szechuan and Cantonese food.

The First Nations Friendship Center opened up at a new location on June 20. They are now found at 2904 29th Avenue.

Mike Bissell of Langley Freight Line has been elected to the BC Trucking Association 2016/17 board.

3% Realty announced that Justin Vanderham is the top sales producer for the month of May. Jason Satterthwaite is the new fire chief for the North Westside Department. He was appointed by the Regional District of Central Okanagan after serving as interim chief since February.

16

JULY 2016

NEW VP FOR SALMON ARM CHAMBER Working with Salmon Arm Citizen’s Patrol and Downtown Salmon Arm, the Chamber

SALMON ARM CORRYN GRAYSTON

T

he Chamber is pleased to announce the election of our new Vice-President, Fiona Harris. Fiona has served many years on the Salmon Arm Chamber Board and we are delighted to have her move into this new role on the Executive.

By way of background, Fiona is currently employed as the Director of Development with Shuswap Hospital Foundation, a position she has held since 2013. Fiona also has a wealth of previous Chamber and other Board experience. In particular she was on the Executive, serv i ng i n ma ny capacities, i nclud i ng P resident, of t he Abbotsford Chamber of Commerce. T he Ch a m b er lo ok s forward to working on many positive projects on behalf of our membership and the business community.

••• Work i ng w ith Salmon Arm Citizen’s Patrol and Downtown Salmon Arm, the Chamber recently completed a 6 day study (June 2 – 8) of both commercial and passenger vehicle traffic on the TCH within the downtown boundaries. The data collected was specific to speed, traffic description and count (commercial & passenger vehicle) and

recently completed a 6 day study (June 2 – 8) of both commercial and passenger vehicle traffic on the TCH within the downtown boundaries

running of either yellow or red lights. The data is currently being tabulated for presentations to the City, RCMP, Chamber members and the community as a whole. We anticipate having the report completed before the end of June with presentations taking place shortly thereafter.

••• S a l m on A r m i s e x c ite d to announce the opening of our newest B&B, Rose Garden B&B. Easily located and just blocks from the TransCanada Highway, this newly built accommodation is w ith i n wa l k i ng distance of restaurants and a local pub. Along with spacious, comfortable rooms with all new furnishings, guests will enjoy a private entrance, continental breakfast, relaxing lounge w ith compl i menta ry Wi fi, Optik TV, patios, free parking, and other extras. Owner Helen Wall invites you to contact her at hwall5@hotmail.com or call (778) 489-3441 to find out more and book a room.

••• Wednesday on the Wharf, affectionately known as “WOW” is running again this year from m id-Ju ne to end of Aug ust.

WOW is a series of su m mer Wednesday evening musical concerts at Salmon Arm’s Marine Park in downtown Salmon Arm. Set against the beautiful backdrop of Shuswap Lake and our famous wooden wharf, WOW of fers mu sica l styles ranging from jazz to rock and funk to folk. Held in the Park’s gazebo, listeners are invited to bring a deck chair or blanket and enjoy the music. Admission is by donation. For a full list of dates and performers go to www.sachamber.bc.ca and check out our events calendar.

Corryn Grayston is the General Manager at the Salmon Arm Chamber of Commerce. She can be reached at (250) 832-6247 or admin@sachamber.bc.ca

OLD DOGS

SALES JOHN GLENNON

A

t 48 I g uess I cou ld be placed in the category of an “old dog” so I’m somewhat reluctant about the term but it seems to come up in conversation from time to time as I speak with business owners and sales managers. The typical comment goes something like, “I’ve got a sales staff of old dogs who won’t make any changes.

As I explore the comment further, what I tend to find is two things. First is the desire to transform people to a new way of doing things in record time.

If only magic dust worked. The second is the lack of blending the experience of the old dogs with new concepts. Is there a middle ground that allows for contribution from both?

Whether it’s the trucking business, software, manufacturing or selling of architecture services or anything else, we have an abundance of baby boomers who continue to contribute to business. They have an abundance of product knowledge and a history of establishing relationships. The problem is not that they don’t have these as strengths, but that the company and market are changing and there is a gap

that causes conflict. How do we bridge that gap?

Every business upgrades their products and services based on the new technology available along with customer demands.

We do it to stay competitive.

As the market changes and new generations take their seat in the company and with our customers, we also need to be aware that changes are needed in order to connect not only with the product but in our business practices. This can’t be achieved over night or in a wham-bam way.

Change is difficult especially when we have been doing things a certain way for an extended period of time. I get frustrated with a new version of Microsoft and need time to understand and adapt to the new software. On the other hand my sons have it down in hours. Given the way we learn, it’s imperative that we train in a manner that allows people time to adapt and blend the old with the new. Old dogs may not move as fast but with their experience they can adapt the new to fit their world.

I work with young and senior professionals and the top businesses have an amazing blend of skills and experience that develop a successful team. As businesses move forward their success will come from the strengths of every person who want to redefine their role and upgrade themselves beyond where they are now.

John Glennon is the owner of Insight Sales Consulting Inc, an authorized Sandler Training Licensee. He can be reached at jglennon@sandler.com, toll free at 1-866-645-2047 or visit www.glennon.sandler.com

HOW TO HIRE FOR MOTIVATION & COMPETENCE BARBARA ASHTON

So, how do you get behind

et’s be honest, every manager/owner/supervisor has made the mistake of hiring someone purely because of thei r motivation at some poi nt or a not her. A lt hou g h this seems like a great idea at the time, it isn’t long before their motivation starts to fade and there is no real substance behind it. For this reason, it is important to not only hire for motivation but to also look for competence too.

There is no denying the fact that motivation is important as it can have positive effects for the whole workforce but there still has to be a level of competence behind the motivation in order for them to be successful.

So, how do you get behind the motivation and really find out what a candidate can offer you before making the mistake of hiring too early?

Define The Role - Firstly, you have to summarize the role that

the motivation and really

L

find out what a candidate can offer you before making the mistake of hiring too early?

the candidate will be stepping into and analyze the key skills that will be necessary if they are to succeed. For example, will they need to be able to work in a team? Will they need to work in a fast-paced industry? Will they need self-motivation and self-esteem? Whatever the role needs, write it down and keep it as a list for the interviews.

Can The Candidate Help You? - The second step is to find out whether each ca nd idate ca n help with these skills; a good way to do this is to assess their previous employment because what you want to see demonstrated is how they have used and developed these skills in a different job. For example, if you are looking for someone who can work in a fast-paced e nv i ron m e nt wh e re m u lt itasking was a daily way of life, and your candidate excels in a similar role in an environment similar to yours, you will know that they are competent.

Examples - Many employers make the mistake of using the first interview to solely go over a candidate’s application but what use is this? You already have their credentials and employment history on their resume. When you interview you want to be delving and exploring into their why’s and digging deeper to find out more about the person’s actua l motives

around their experience and ability.

A good way to do t h i s i s to simply ask the candidate, “W hen have you gone above a nd beyond the ca l l of duty w it hout bei ng asked?”. A sk them what happened, who was i nvolved, a nd what the outcome was. Their answers will show that they have the common sense and the competence (the key word) to move beyond their job description, and that they operate while also considering others on the team.

Again, this is something that cannot be seen through an application alone. The more examples they think of, the more likely they are to do the same for your company and these – motivation, competence and team-orientation - are always great qualities to have in your business. If an employee goes above and beyond what they are supposed to do, it shows motivation and competence. And if they do this while putting the

team first, you have the magic formula.

H i ri ng m ista kes cost you r business thousands and thousands of hard cash dollars, not to mention the stress and headaches you and your staff have to put up with. Thoroughness during your screening and hiring procedures is essential to save you time, money and grief.

If you use this principal of assessing competence, motivation and team, you will be able to lose the unsuitable candidates very quickly, leaving you with the best hiring options. If you have more than one candidate left, you can use 2 nd and 3 rd interviews to then delve even deeper into whether they will fit with your culture and team.

Barbara Ashton is the CEO of Ashton & Associates Recruiting, BC’s leading executive search firm serving the Okanagan and Interior. www.ashtonassociates.com 1-800-432-6893

17

JULY 2016

LOCAL ECONOMIC DEVELOPMENT ALIVE AND WELL IN BC

SUMMERLAND CHRISTINE PETKAU

I

n June I had the opportunity to attend the BC Economic Development Association’s (BCEDA) 2016 Summit held in Richmond. One of the sessions introduced the results of the 2016 survey of economic development in BC. This survey included 414 responses from communities throughout BC and was sponsored by the BCEDA, the Union of BC Municipalities and the Ministry of Jobs, Tourism and Skills Training Economic Development Division.

Some of the responses were particularly interesting from our Chamber’s perspective as we partner with the District of Summerland to deliver economic development initiatives in our community. While we’ve done that for more than 15 years, the survey showed that this is becoming more common in BC. In 2009 the survey showed that 4% of communities used the services of their local Chambers to undertake EcDev work. In 2016 that number has climbed substantially to 32% overall with midsize communities of 5,000 – 50,000 being even

higher at 38%.

Those in favour of having economic development delivered by an organization separate from the City, whether Chambers or other organizations, suggested that the arms-length relationship was nonpartisan and provided the ability to build greater trust with the business community.

The report indicated that local business retention and expansion activities (BRE) continue to be the top priority for economic development efforts (65%), followed by tourism and cultural activities (48%), and attracting external industry, businesses and resources.

“Specific to BRE efforts, the three most commonly identified activities are community profiles, a developed website and personal contact with existing businesses.

Other common BRE activities are business walks programs, promotional brochures and “Buy Local” events, the last of which saw a substantial increase” from the 2009 survey.

To read Summerland’s Investment and Relocation Guide, view our promotional videos, check the reports from our 2015 and 2016 business walks or check out our #discoverhome local shopping campaign, please visit summerlandchamber.com To read t he prov i nce’s repor t i n its entirety please visit gov.bc.ca / economicdevelopment.

Christine Petkau is Executive Director at the Summerland Chamber of Commerce.

She can be reached at cpetkau@ summerlandchamber.com.

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OPINION

18

JULY 2016 A division of Invest Northwest Publishing Ltd. Thompson Okanagan Office #210-347 Leon Avenue, Kelowna, BC V1Y 8C7 Toll free: 1.866.758.2684 Fax: 1.778.441.3373 Email: info@businessexaminer.ca Website: www.businessexaminer.ca

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EVERYONE BENEFITS WITH FREE TRADE – ESPECIALLY CANADIANS What free trade agreements are all about is enhancing trade opportunities between countries, primarily through the elimination MARK MACDONALD

W

hen people trade freely, every one ends up happy.

Here’s an example that demonstrates this perfectly.

Recently I attended an economics workshop featuring journalists from across the country.

In one segment, each person was randomly given a $15 gift certificate.

The gift certificates were from a variety of outlets: Coffee shops, restaurants, clothing and department stores. Attendees were then asked to grade their level of satisfaction with what they had received from 1-10: 1 being least satisfied and 10 being most.

Most of the two dozen participants were dissatisfied with their cards, and very few were totally pleased, so we were invited to trade with whomever we wanted in the room.

After that round, another survey was taken. This time, three quarters of the people were very

of tariffs satisfied a nd a ha nd fu l still unhappy.

We were then given one more chance to trade before the final vote was tabulated.

Only one person was still unhappy, with the caveat she didn’t like the restaurant card she had, although her family certainly would. Everyone else rated the cards they held in their hand as a 10.

One of the moderators then declared: With free trade, everybody wins. Those participating couldn’t deny what they just witnessed firsthand themselves.

Obviously, that’s a test-tube sized sample, but as a country, Canada has certainly seen the benefits of free trade. Our economy has grown substantially since the North American Free Trade Agreement (NAFTA) was implemented in 1993.

There will always be naysayers against free trade agreements,

mainly from protectionists that believe if we put walls up around our country, then we’ll be a prosperous, self-sustaining economy.

Nothing could be further from the truth. Perhaps the most vivid example of protectionism on a national scale is North Korea – and this was pointed out numerous times during the seminar.

Poverty and scarcity across the board, in all sectors, are the norm under heavy-handed totalitarian governments.

What free trade agreements are all about is enhancing trade opportunities between countries, primarily through the elimination of tariffs. To the layman, tariffs are really protectionist taxes designed to give home country businesses a competitive advantage, which also benefits government coffers.

Canada’s participation in the Trans Pacific Partnership (TPP) was negotiated by the previous federal government under Prime Minister Stephen Harper, one of 43 free trade agreements signed by the Conservatives. TPP negotiations have been underway for years, and Canada agreed to terms before last fall’s election.

The 12 countries involved in the TPP are: Brunei, Chile, New Zealand, Singapore, Australia, Canada, Japan, Malaysia, Mexico, Peru, the United States and Vietnam.

The agreement needs to be officially ratified by the federal

Liberal government, and it is expected that they will. To not do so would invite certain economic peril, if only for the reason that those countries participating in the agreement would be advantaged, while those outside would be severely crippled by prohibitive tariffs which will affect the pricing of goods and services.

During a recent presentation at the BC Shellfish & Seafood Festival in the Comox Valley, Trevor Paul, Manager of International Trade and Economic Relations for the province of BC, spelled out exactly how Canada will benefit from participation in the TPP. Paul was speaking of the aquaculture industry in particular, but this is a microcosm of economic benefits that would undoubtedly be enjoyed in other Canadian export sectors.

For example, Japan has the world’s third largest economy, and is the second largest seafood importer in the world. Last year, they imported $87 million worth.

With the TPP, 66 per cent of Japanese tariffs on Canadian se a fo o d w i l l b e el i m i n ate d immediately.

That includes Atlantic salmon at 3.5 per cent, crab at 4 per cent, geoduck at 10 per cent, Pacific salmon 3.5 per cent and hake 6 per cent.

Vietnam’s aquaculture imports have grown by an astonishing 2,000 per cent since 2011 to $77 million. Under TPP, 83 per cent

of tariffs will be eliminated for seafood.

Ben Stewart, BC’s Special Representative in Asia (he was the MLA who stood down to allow Premier Christy Clark to run in a by-election in Westside-Kelowna, which she subsequently won), drove the point home regarding free trade agreements. Since implementation of Canada’s free trade agreement with South Korea, signed in 2014, Canadian seafood exports to South Korea have jumped an astonishing 74 per cent.

Can we expect those types of increases across the board under the TPP? Not likely. However, when these tariffs/protectionist taxes are eliminated, it suddenly puts Canadian companies on an even level price-playing field with other nations. That, combined with the quality of our seafood and environmental practices, arguably gives our companies an edge in a competitive market.

Free trade goes both ways, and Canadian companies will have to be their best to compete in these other markets. The opportunities for a less-populous country like Canada in larger markets far exceeds trade going the other way, as Canadian consumer opportunities are less in terms of numbers and therefore as a market.

Nevertheless, with free trade, everyone ends up happy. Canadians should be happier than most.

FEDERAL CARBON TAX A CASH GRAB THAT COULD DAMAGE THE ECONOMY

Kenneth P. Green FRASER INSTITUTE

C

ANADA - According to a report in the Globe and Mail, Finance Canada is quietly promoting the idea of a federal carbon tax, or at least, a m i n i mu m ca rbon price, i n order to reduce g reen house gas emissions as Canada has pledged to do in last December’s Paris Agreement.

T h e problem i s, Ca n a d a’s t ra c k re c ord at i mpl a nt i n g e c o n o m i c a l l y b e n i g n c a rbon pricing is not very good: t h re e of t he fou r Ca n ad i a n

Ju r isd ict ions w it h ca rbon taxes or pricing are in complete violation of economic theory about benign carbon pricing.

Carbon taxes in Quebec and Alberta (or recently proposed carbon trading in Ontario) are not revenue-neutral (defined as neither increasing nor decreasing tax revenues), they are not imposed uniformly across t h e e c o n o m y, t h e y e x e m p t (or worse) reward the largest emitting industries, and they are layered on top of regulations, all of which damages the economy.

British Columbia’s carbon tax comes close to a “tex tbook” implementation of a revenue carbon tax, but given that it’s piled on top, instead of in lieu, of a raft of climate-related and economically distorting regulations it’s probably fa r less benign than it seems, and in recent years, has morphed into a n i nstr u ment of i ndustria l policy, with virtually all the growth in revenues from the

tax, post 2013, being directed to govern menta l ly favou red industries such as agriculture and the entertainment sector.

A fe d e ra l t a x o r m a n d a t e would almost certainly promote more of the same. Media reporting on the idea already suggests that federal tax requirements would allow spending on green policies as long as the revenue doesn’t leave the province. (Tell that to Ontario, which is expected to buy carbon credits from California as part of their cap-and-trade plan.)

Environmentalists (and many economists) posit carbon taxes as the best approach to controlling carbon. But the way carbon taxes have been implemented in Quebec, Alberta and proposed in Ontario clearly show that governments are not inclined toward fully revenue neutral carbon taxes. Instead, they implant indirect energy taxes to generate new revenue streams that let governments dictate

how energy is produced, how it is consumed, and to reward their friends and punish their opponents.

These new “carbon” taxes or trading schemes will further distort energy markets, raise energy prices, raise food prices, increase energy poverty, and reduce economic competitiveness in the province.

And again, it has to be said, there is virtually no environmenta l b enef it – Ca n ad a i s such a small emitter of GHGs that shutting the entire country down would not produce measureable impacts on clim ate ch a nge. I n fact, Ca nada’s global share of emissions is sh r i n k i ng as Ch i n a’s a nd India’s grow. And, China and India will not likely be swayed

by Canadian leadership.

But perhaps carbon pricing will buy the social license Canada needs to develop its energy resources? Just ask Alberta how well that has worked out. Alberta has rolled out massive

new carbon taxes and a climate action plan that hamstrings f utu re oi lsa nd development w ith its 100 megaton ne a nnual em ission lim it – and sti l l no pipel i ne ag reement.

And waiting for ENGOs to say “Okay, you’ve paid your social l icense, we’l l stop opposi ng your infrastructure now” is a mug’s game.

Ca rbon ta xes a nd ca rbon pr ici ng a re a l l t he rage at present, but don’t be fooled.

They are overwhelmingly likely to violate the benign economic models that economists like to talk about on television and, i nstead, la rgely f u nction as energy taxes to generate a new source of revenues for cashhungry governments.

T h e F ra s e r In st i t u t e i s a n i n d e p e n d e n t , n o n-p a r t i sa n research and educational organi zation based in Canada, with offices in Calgary, Montreal, Toronto, and Vancouver. © 2016 Distributed

by Troy Media

SUBCRIPTIONS | $45 PER YEAR (12 ISSUES), $80 FOR 2 YEARS (24 ISSUES), SUBSCRIBE ONLINE: WWW.BUSINESSEXAMINER.CA. DISTRIBUTION: FOURTH WEEK OF EACH MONTH VIA CANADA POST AD MAIL. The publisher accepts no responsibility for unsolicited submissions. The views and opinions expressed in this publication are not necessarily those of the publisher. Produced and published in British Columbia. All contents copyright Business Examiner Thompson Okanagan, 2016. Canadian Publications Mail Acct.: 40069240

GREENSHEET / OFF THE COVER

JULY 2016

SIMONE SUNDERLAND

GREEN SHEET BUILDING BRIEFS

KAMLOOPS LOCATION

1759 Trans Canada Hwy E Riders Motor Inn Addition PROJECT TYPE Commercial addition/alteration PROJECT Addition to the Riders Motor Inn - 2 storeys - 5 units - enclosure of an unused pool area for a sauna and hot tub area PROJECT STATUS Building permit application submitted DEVELOPER Triggs Engineering Ltd - 102 147 Victoria St, Kamloops V2C 1Z4 250-372-3687 OWNER Riders Motor Inn Ltd - 1759 Trans Canada Hwy, Kamloops V2C 3Z6 250-374-2144

SALMON ARM

PROJECT New bareland strata subdivision - 30 SFDs - 1 storey - 1,250 sf to 1,400 sf - 2 to 3 bedrooms - single and double garages PROJECT STATUS Site servicing underway - construction start of show home anticipated mid July/16 - construction completion anticipated summer/18 - project will be market driven GENERAL CONTRACTOR Right at Home Construction Ltd - 2079 Hugh Allan Dr, Kamloops V1S 2B6 250-3773456 OWNER Cancea Developments Ltd 2079 Hugh Allan Dr, Kamloops V1S 2B6 250-682-0609

VERNON LOCATION

LOCATION

3902, 3904, 3908 30th Ave & 3901 29 Ave - Marigold Manor PROJECT TYPE Multi-family new

PROJECT TYPE Subdivision

PROJECT New rental condominium building - 4 storeys - 37 units wood frame construction

DIGITAL MEDIA

“This building is now a

1611 10 St SW - Bareland Strata Subdivision

CONTINUED FROM PAGE 1

“For example, we held a ‘Boomerang’ event targeted at UBC Okanagan and Okanagan College alumni,” says Griffiths. “It was our way of saying, ‘This is how you can come home.’”

Yeti Farm Creative is just one Central Okanagan business that is reaping the benefits of Make Digital Media Here. Thanks to the campaign, the digital animation studio has closed a multi-milliondollar production deal and hired 50 new employees—all of whom are relocating to Kelowna. Three of the senior management hires have already purchased homes.

Unsurprisingly, Yeti Farm Creative CEO Ashley Ramsay is quick to praise the COEDC’s work, saying, “This award is so well deserved. The work that went into this campaign was tireless.”

Griffiths is grateful for the BCEDA award, but even more so for the campaign’s tech sector stimulating outcomes. “We got exponentially stronger results than we expected.”

So how did Make Digital Media Here manage to be both “multilayered, yet focused”? How did those “several, connected layers”

PROJECT STATUS Building permit application submission anticipated August/16 - development permit application approval anticipated shortly -construction start anticipated fall/16 ARCHITECT RW Scheidt Design - 1683 Blondeaux Cr, Kelowna V1Y 4J8 250-860-5061

KELOWNA LOCATION

1102 Cameron Ave & 1091 Guisachan Rd – Townhouses PROJECT TYPE Multi-family new PROJECT New townhouse development 25 structures - 3 storeys - 100 units - 17 fourplexes, 5 fiveplexes, 1 triplex and 2 duplexes - double garages - fiber cement siding and stone cladding exterior PROJECT STATUS Building permit application approved GENERAL CONTRACTOR Sandpiper Developments Ltd 102 266 Lawrence Ave, Kelowna V1Y 6L3 250-861-8884 OWNER Victor Projects Ltd - 102 266 Lawrence Ave, Kelowna V1Y 6L3 250-861-8884

KELOWNA LOCATION

3657 Hwy 97N - Commercial Building

PROJECT TYPE Commercial new PROJECT New commercial building - 1 storey & mezzanine - 4 tenant units, each with a loading bay - approx.

6,700 sf total - acrylic stucco, tinted windows, phenolic panel siding, black aluminum storefront, system.

PROJECT STATUS Building permit application submission anticipated shortly - working drawings underway construction start anticipated mid summer/16 - construction completion anticipated late 2016 APPLICANT Novation Design Studio - 101 1865 Dilworth Dr, Kelowna V1Y 9T1 250-718-1302 OWNER Raul Holdings Ltd - 250-7630505

KELOWNA LOCATION

800 Academy Way - Student Housing - Micro Units University South Village PROJECT TYPE Multi-family new PROJECT New student housing development - 2 structures - 4 storeys - approx. 316 units total, approx.

29 small micro units - approx.

96,580 sf total - club lounge - games room - fitness center rooftop decks PROJECT STATUS Construction start anticipated fall/16 - construction completion anticipated 2018

19 ARCHITECT EIDOS Architecture - 201 3935 Lakeshore Rd, Kelowna V1W 1V3 250-980-4510 GENERAL CONTRACTOR Banff Construction Ltd - 201 3935 Lakeshore Rd, Kelowna V1W 1V3 250-980-4510 OWNER Beaumont Timber Company - 208 4 St, Salmo V0G 1Z0 250-3572361

SUMMERLAND LOCATION 18654 Garnet Valley Rd and 19013 Bentley Rd - Hunters Hill Rural Subdivision PROJECT TYPE Subdivisions PROJECT New rural subdivision - up to 68 low density rural SFD lots - 84 acres - reservoir with booster station - onsite septic systems - municipal park - conservation area - to be developed in 2 Phases PROJECT STATUS Subdivision application submitted - tender for Contractor anticipated upon approval of application - developer will be building 67 SFDs, 1 lot to be sold for individual build out DEVELOPER Armar Developments - PO Box 878, Summerland V0H 1Z0 250486-2529

point of pride, a delight to show.”

DIANA SKOGLUND THOMPSON RIVERS UNIVERSITY MEDIA RELATIONS AND COMMUNICATIONS MANAGER

come together to create that bigger splash the COEDC wanted— and definitely got?

Griffiths explains that although the campaign had multiple targets—from tech companies to tech workers to Okanagan alumni— these targets all fit together to create one vibrant tech ecosystem. Plus, the appeal of life in the Okanagan is something that most people can understand.

At the 2016 Toronto Animation Arts Festival International (TA AFI) Exhibition this past year, the COEDC was present, singing the praises of the Okanagan’s “unparalleled lifestyle.”

At Exhibition and pitch sessions around Toronto, the message hit home; COEDC industry partners received over 240 qualified applicants over the course of the weekend.

In April, the COEDC also launched a website

The Community Project Award the COEDC received for their “Make Digital Media Here” campaign.

— MakeItHereKelowna.com — that acts as a one-stop landing page for connecting newcomers to information about the region.

It’s a portal to lifestyle and career and business development sites, helping those intrigued by the possibility of life in the Okanagan to do their research.

What would have kept these tech companies, investors, and employees away from the Central Okanagan in the first place?

Namely: the perception that the opportunities and prestige of the

COEDC industry partners addressing UBC Okanagan and Okanagan College alumni at a special “Boomerang” tech sector must necessarily be found elsewhere.

“Part is perception and part is reality,” elaborates Griffiths. “But the fact is, there are over 3,000 job postings in the Okanagan right now, and 99% of businesses are telling us that their number one challenge is recruitment and retention. Tech companies in particular are communicating with a high sense of urgency that they need coders, developers, salespeople, and managers.”

Aside from the big wins companies like Yeti Farm Creative

are seeing, what most gratifies Griffiths and her COEDC team about the Make Digital Media Here experience?

“We’re most proud of the way the Ca mpa ig n tea m worked together,” she says. “We had 10 organizations in Toronto representing the Okanagan—a blend of industry, government, and post secondary organizations.

These types of partnerships are not always easy to pull off, but our collective team did—and beautifully.” www.investkelowna.com

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