Business Examiner Thompson/Okanagan - March 2017 by Business Examiner Media Group

» BOATING & MARINE

MARCH 2017

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KELOWNA Pacific Coastal Airlines Now Serving Okanagan Region

Thompson/Okanagan WWW.BUSINESSEXAMINER.CA

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KAMLOOPS

CMW Insurance Services & Capri Insurance Services Completed Merger January 9

Crown Agency

Introducing Business to Technology Solutions

Stronger Together: Insurance Companies Announce Merger

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INDEX News Update

TOTA 3 Vernon 4 Customer Service

Kelowna 5 Kamloops 6 Salmon Arm

Movers and Shakers 16 Opinion 18

ELOW NA – After more than a year of planning and negotiating, two of Br it i sh Colu mbi a’s prem ier independent a nd employeeowned insurance brokerages have joined forces. The move has resulted in the creation of one of the largest firms of its kind in Western Canada. CMW Insurance Services and Capri Insurance Services formally announced its merger January 9. The amalgamated entity, with a total staff count of more than 400 and operating out of 14 offices across the province (and one in Ontario), will continue to function under their original names and brands, at least for the time being. “As both firms were independent (not linked to any one insurance provider) and employee owned it made for a seamless merger, it was a very good move on the part of both companies,” explained Andrew Kemp, the President of CMW Insurance Services.

Sales 25 Green Sheet

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OUR 8TH YEAR

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SEE STRONGER TOGETHER | PAGE 15

Andrew Kemp is the President of Capri Insurance Services, an independent insurance brokerage

Proposed Soundstage A Boon To Local Film Industry Two Phase Project Being Organized By Burnaby’s Eagle Creek Studios

ELOWNA – It’s become an almost over used phrase, describing British Columbia as ‘Holly wood North’ – but for Jon Summerland, the Commissioner of the Okanagan Film Commission t h e r e ’s m o r e t r u t h to t h a t statement than many people may realize. Now, thanks to

t he a n nou nc e d d e ci sion b y Bu rnaby-based Eag le Creek Stud ios to construct 35,000 s q u a re fe e t o f s o u n d s t a ge space at the Kelow na I nternationa l A i rport, the I nterior w i l l h ave t he c apabi l ity of serv i ng the fi l m i ndustry even better. “The Film Commission

wa s for me d i n 1996, a nd i s a n entity housed w ith i n the offices of the Reg iona l District of Central Okanagan in Kelow na. My job seem i ng ly cha nges every day, wh ich is one of its appeals, but is ess e n t i a l l y a b o u t p ro m o t i n g our region to the film indust r y a nd work i n g w it h lo c a l

s upp or t compa n ies,” Su mmerland explained. Eagle Creek Studios currently operates more than 73,000 square feet of film production space in Burnaby, spread out across t h ree bu i ld i ngs on a five acre parcel. This leading SEE EAGLE CREEK | PAGE 7

2 VERNON City Experiencing Strong Economic Growth City Council has recently received a report from staff on 2016 development activity that indicated Vernon experienced strong growth over the course of the year. During 2016, 1,007 permits were issued, which is a 14.3 per cent increase in construction activity over 2015 and 150 per cent increase since 2013. Some notable Vernon projects include the Hamlets ($20 million), Parkwood Retirement Residence ($18 million) and BX Crossing Apartments ($12 Million). “The level of development activity in the City speaks to the attractiveness of the area as well as the commitment the City has to working in partnership with developers and builders in the community,” said Kim Flick, Director of Community Infrastructure and Development Services. Infrastructure investment in 2016 was $11.9 million and over $13 million will be spent in 2017 on key projects. Some major projects planned for 2017 include 30 Street reconstruction in the downtown core, Kalamalka Lake Road upgrade (including a multi-use trail) and sanitary sewer upgrades in Okanagan Landing. Strong activity in the development industry benefits the community at large. Development creates direct construction jobs and generates substantial spin-off benefits for local businesses. Revenue generated by development also supports Council’s commitment to infrastructure upgrades for the community. “Looking forward, Administration anticipates that 2017 will be another busy year for the development and construction industries,” said Flick. “Currently there are several large projects in for review and approval.”

KAMLOOPS Construction Begins on New Thompson Rivers Trades Centre Ground was officially broken today to mark the start of construction for the new $30-million Industrial Training and Technology Centre at Thompson Rivers University (TRU). The new 5,344-square-metre centre will allow the university to expand its trades and technology programs by an additional 550 full-time equivalent student spaces (FTEs), for a total of approximately 2,142 FTEs. The renovated space in the School of Trades and Technology Building will be used by the architectural and engineering technology program. The Government of Canada contributed $13.25 million and the BC Ministry of Advanced Education provided $7.03 million toward the

NEWS UPDATE $30-million cost of the project. TRU and donors, including Western Economic Diversification Canada, contributed an additional $9.72 million. Completion of the Industrial Training and Technology Centre is expected in the spring of 2018 with occupancy in the fall of 2018. Construction of the new centre is expected to generate 108 direct and 82 indirect jobs for the region. The total investment in the Province of British Columbia through the Post-Secondary Institutions Strategic Investment Fund is $671 million including: $256 million from the Government of Canada; $269 million from the Province of British Columbia; and $146 million from post-secondary institutions and donors. Nearly one million job openings are expected in BC over the next decade, and eight out of 10 of these openings will require post-secondary education. Indemand occupations requiring post-secondary education or training range from professional to management to trades.

PENTICTON City Gains National Recognition for Investment Potential Canadian Real Estate Wealth magazine selected Penticton as one of their blue chip picks for real estate investment. “Penticton is one of those places where people want to live, with so many great amenities,” said Anthony Haddad, director of development services. “With land that has become available for development and significant infill redevelopment, we’ve seen a lot of growth in residential housing over this past year and we’re very pleased to be spotlighted as a prime spot in Canada for home ownership and investment.” According to the magazine, Penticton’s many amenities and a sixmonth home price index growth of 4.7 per cent should be making new homeowners and real estate investors take a look at buying now. The editors also noted the $312 million expansion to the Penticton Regional Hospital should lead to job opportunities that will attract highly skilled residents. The availability of work is always a consideration for potential new home buyers. However, just last fall, economic development staff headed to a Vancouver job fair with a list of nearly 100 vacant positions in skilled trades, engineering, healthcare, administration, finance, transportation, manufacturing and hospitality. Developers are reporting sellouts of units prior to final construction and Skaha Hills, a $250 million master planned community on land owned by the Penticton Indian Band on the south slopes of the city, reported a $12-million sellout of their phase 3 in one day last summer.

In 2016, the number of new residential units in the city jumped to 387 up from 144 in 2015. Those new units were valued at $66.7 million, an increase of 150 per cent from the 2015 building permit value of $26.4 million. “Our efforts in recent years to reduce barriers for development and plan for sustainable growth has enabled the City to support new development at record levels in our community,“ says Haddad. “We’re very busy at the building department, and with the vacancy rate under one per cent, we’re expecting to see a similar pace in new building permits this year.” The medium house price in Penticton is $469,900. The City is considered by many to be the hub of the South Okanagan, with over 2,500 businesses serving a trade area of 80,000 and 1.2 million visitors annually.

KELOWNA Okanagan Technology Sector Grows 30% Accelerate Okanagan, the leading technology accelerator in British Columbia’s Okanagan Valley, recently released the results of a report on the technology sector’s economic impact in 2015. Commissioned by Accelerate Okanagan, the study was conducted by a third party researcher with Small Business BC, and was focused on assessing two-year growth of the Okanagan technology sector, further to a similar 2013 report. In 2015, the Okanagan technology industry contributed $1.3 billion to the overall Okanagan economy, including direct revenues of $1.02 billion generated by technology companies, and an indirect impact of $284 million from businesses supplying inputs to the technology sector. These figures are significant as they represent an increase of over $300 million of revenue contribution to the Okanagan economy since 2013 - an unprecedented 30% growth rate in two years. For reference, in 2013 the overall BC technology industry contributed $23 billion to the economy, with a 5.2% annual growth. A c c e l e rate O k a n a g a n’s CEO, Raghwa Gopal, explained that the study clearly illustrates that the region’s technology sector is on a major growth path, and is building value and diversity throughout the Okanagan. The economic study further revealed that the Okanagan technology sector is growing faster than any other British Columbia sector. According to the 2015 economic impact survey, the Okanagan Valley is home to 633 technology businesses with a collective workforce of 7,600 employees, with the average business employing eight people. For reference, the 2013 Okanagan study showed 558 technology businesses with a workforce of 6,551 employees. Over a two-year period, the

MARCH 2017

Okanagan’s technology workforce has increased by 16% to now employ an additional 1,049 people. This is equivalent to five companies the size of Okanaganbased QHR Technology, which recently sold for an estimated $170 million. Okanagan technology industry growth is creating thousands of jobs for highly skilled people who are increasingly migrating to the area to enjoy the Okanagan lifestyle. More than half (52%) the Okanagan technology workforce is under age 35 - a significant increase of 14% since the 2013 survey (38%). This 2015 survey brings particularly welcome news for the City of Kelowna and other local organizations which enthusiastically support the technology industry, and see it as strategic to the Okanagan’s future. The study was commissioned by Small Business BC, and has a margin of error of +/-8.9% and is accurate 19 times out of 20. The 24-page report is available online.

KELOWNA WestJet Announces New Kelowna-Winnipeg Flights WestJet has recently announced that they’ll be offering non-stop seasonal service between Kelowna (YLW) and Winnipeg (YWG). The four-times-weekly service will begin May 29th and run until September 2017. “We’re very happy to announce this much anticipated route,” said Sam Samaddar, YLW Airport Director. “Our partnership with Winnipeg’s Richardson International Airport is a wonderful opportunity for Okanagan residents to explore Winnipeg and Central Canada.” The YLW-YWG non-stop service will fly Mondays, Wednesdays, Fridays and Saturdays, departing at 12:15 p.m., offering 114 seats on a Boeing 737-600. “As one of WestJet’s original destinations we know there is a strong draw for travel for both business and pleasure to Kelowna and area. This, coupled with an exceptional level of enthusiasm for WestJet is a telling sign of future success,” said Brian Znotins, WestJet Vice-President Network Planning, Alliances and Corporate Development. “And given the critical importance of air service to further encourage growth in the area, we are pleased to provide greater opportunities for the citizens of Kelowna to connect to Winnipeg and vice versa this summer.”

BC Small Business Welcomes Tax Relief in Budget 2017 The recent BC budget brought some good news for small businesses. The government balanced the budget, began phasing out the

PST on electricity costs, reduced Medical Services Plan (MSP) premiums, and lowered the small business tax rate from 2.5 to 2 per cent. In all, the budget brings over $100 million annual tax savings for small businesses across British Columbia. “In recent CFIB surveys, the top priority of BC small business owners’ is for the provincial government to balance its budget,” said Richard Truscott, VicePresident of BC and Alberta. “It’s encouraging to see a fifth consecutive balanced budget, one of the only provinces in the country that can make that claim.” Since returning in 2011, the PST has consistently topped the list of irritants faced by small business owners. This budget brings some relief from the negative impacts of the tax. Starting October 1, 2017, the PST paid on electricity bills will be halved from 7 per cent to 3.5 per cent, saving small businesses an estimated $25 million. By April 2019, the tax will be entirely removed. “This is an important first step towards fixing the PST,” adds Truscott. “While there is much more to be done, the budget starts the government down the road toward curing this massive headache for BC business owners.” After increasing the minimum wage in 2016 more than expected, the budget also provides a reduction in the small business income tax rate from 2.5 per cent to 2 per cent in April 2017 as an off-set. The BC rate is now the second lowest in the country, tied with Alberta and Saskatchewan, but is still behind Manitoba which sits at zero. In addition, the budget halved MSP premiums paid for approximately two million BC citizens. While a reduction to MSP premiums ranks lower on the list of priorities than a cut in the small business rate or removing the PST from business inputs, it will definitely benefit many entrepreneurs. “Overall, this is a solid budget for BC businesses,” concluded Truscott. “With the election quickly approaching, we hope to see further commitments from all parties towards a plan to support small business, especially how to finish fixing the PST.”

BC Home Sales Return to Historic Average The British Columbia Real Estate Association (BCREA) reports that a total of 4,487 residential unit sales were recorded by the Multiple Listing Service (MLS) in January, down 23 per cent from the same period last year. Total sales dollar volume was $2.79 billion, down 36.5 per cent from January 2016. The average MLS residential price in the province was $621,093, a 17.5 per cent decrease from the same period SEE NEWS UPDATE | PAGE 3

TOTA

MARCH 2017

NEWS UPDATE

THE RIGHT PARTNERSHIPS ARE POWERFUL

CONTINUED FROM PAGE 2

THOMPSON OKANAGAN TOURISM GLENN MANDZIUK

ver decades we have seen countless examples of how partnerships between individual organizations, that share a like minded vision, can make significant impacts that might otherwise not have taken place. The Thompson Okanagan Tourism Association (TOTA) together with go2HR has seen first hand how beneficial partnerships can be. In 2016, Arlene Keis CEO of go2HR shared our vision to join forces to assist our regional tourism operators in dealing with the ongoing challenges in Human Resource specifically as it relates to recruitment, retention and training. Vancouver based go2HR has always provided services to the entire province but there was an opportunity for us to join forces to amp up the services for our region. The

Shelley Torres, Prestige Hotels & Resorts and Ginger Brunner at the NexusBC Vernon Job Fair last year (2016) PHOTO CREDIT: TOTA

vision included jointly funding an HR position in the Thompson Okanagan that would develop deeper connections with our regional tourism industry and educators. Ultimately, the goal is to assist in uncovering key regional employment issues and challenges as well

as identifying and implementing strategies to mitigate or greater reduce the identified concerns. Leading the regional initiative for both organizations is Ginger Brunner. Ginger is based in the TOTA office in Kelowna and has been instrumental in taking on

this daunting role realizing some tremendous success in this first year. From the launch of a Regional HR Advisory Committee, hosting and co-hosting events throughout the region, promoting, coordinating and delivering Tourism Career Awareness Presentations, encouraging the utilization of the go2HR job board and conducting one on one meetings with regional employers, Ginger’s first 12 months have accomplished all that was envisioned and more. In the coming year, you will see this role develop further taking on some very specific action items while continuing to broaden the reach of services provided to our stakeholders. Partnerships work... partnerships are the key to advancement and partnerships highlight the necessity for collaboration in order to solve some of the most fundamental yet difficult challenges faced by the tourism industry. If you are struggling to recruit, retain or train employees, please contact Ginger Brunner directly at gbrunner@go2hr.ca, or 250.860.5999 ext. 210. Glenn Mandziuk is President and Chief Executive Officer of Thompson Okanagan Tourism Region. He can be reached at ceo@totabc.com.

last year. “Housing demand across the province returned to long-term average levels last mont h,” said Cameron Muir, BCREA Chief Economist. “However, regional variations persist, with Victoria posting above average performance and Vancouver falling below the average.” “A marked decrease in the average MLS residential price is largely the result of relatively more home sales occurring outside of the Lower Mainland,” added Muir. Home sales from Vancouver fell from 43 per cent of provincial transactions in January 2016 to 35 per cent last month. In addition, fewer detached home sales in Vancouver relative to multi-family units has skewed the average price statistic down in the province’s largest urban area. In contrast, the MLS Residential Benchmark Price in the Real Estate Board of Greater Vancouver area has declined 3.7 per cent over the past six months, but is up 15.6 per cent from January 2016.

KAMLOOPS MMBC Partnership to Generate $1.1M Per Year I n A p r i l 2 017, t h e City of SEE NEWS UPDATE | PAGE 5

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VERNON/CUSTOMER SERVICE

MARCH 2017

VERNON LAUNCHES ‘CHAMBER CERTIFIED’ PROGRAM

VERNON DAN ROGERS

he Province proclaimed February 20-24, 2017 as Chamber of Commerce Week to recognize the steadfast commitment of chamber’s across the province including the Greater Vernon Chamber in supporting local businesses, boosting economic development opportunities and providing critical resources for businesses and organizations. The Greater Vernon Chamber celebrated with a couple of events during Chamber Week and also launched its Chamber Certified program that provides members with material to promote themselves. That community spirit resonates well with consumers and it’s why the chamber launched the program to help local retailers show off their chamber pride. “For over a century, chambers have been working hard to identify the issues impacting businesses at the community level and then acting to make things better,” said Dauna Kennedy Grant, Greater Vernon

Chamber president. “Whether acting as advocates on important issues impacting our many members or by providing programs such as our “Chamber Certified”, the chamber is a champion for creating greater prosperity across the North Okanagan.” Right now for example, the Greater Vernon Chamber is leading the effort to advocate for attainable housing in the Greater Vernon area. This initiative is ensuring local government’s focus on keeping development costs low and regulatory processes efficient. By doing so the cost of development is kept in check making housing more affordable. This in turn makes the community more attractive to those looking to re-locate to the Okanagan and that stimulates the local economy by providing well paid jobs. Population growth then brings more people into the region to help pay for the public services that everyone enjoys. Aside from its advocacy efforts, the chamber also provides members access to benefits ranging from the chamber’s extended health care plan to point of sale machines for those in the retail sector, all of which helps its members become more competitive and tap into programs that help with the bottom line. The chamber also provides the platform for connections to be made that helps drive business and ultimately prosperity for the region. The upcoming Business Excellence Awards is an excellent example of not just the networking opportunities the chamber provides but also the major role the chamber plays in celebrating the entrepreneurial spirit in the Greater Vernon area. •••

It was overflow seating only as more than 200 people attended the Greater Vernon Chamber’s Nominees Luncheon that recognized all the nominees for the 2017 Business Excellence Awards. PHOTO CREDIT: VERNON CHAMBER OF COMMERCE

The finalists are now set for the 2017 Business Excellence Awards following the Chamber’s Nominee’s Luncheon. Predator Ridge, ThermoTech Insulation and Bannister Honda lead the way as all three were named a finalist in two different categories. Predator is up for Tourism Excellence and Employer of the Year while Pat Loehndorf of Bannister Honda was named a finalist for Business Person of the Year and Community Leader of the Year. ThermoTech Insulation is a finalist for Small Business of the Year while Roy Wood of ThermoTech is among the top three for Business Person of the Year. There were 127 accepted nominations in 12 different award categories ranging from Non-Profit Organization of the Year to the Manufacturer of the Year. The winners in each category along with the Business of the Year and will be announced at the Business Excellence Awards Gala in mid March. “This is an exciting time of year as we get to celebrate the many businesses, organizations and individuals that are driving prosperity in our region,” says Markus Schrott, Chamber vice-president. “We sold out the

Nominee’s Luncheon and expect another big crowd for the Awards Gala.” The Awards Gala is the North Okanagan’s largest business event of the year. This year’s theme is “Birthdays, Balloons and Black Ties” in recognition of Canada’s 150th anniversary of Confederation and the City of Vernon’s 125th birthday. The Annual event is presented by Valley First - A division of First West Credit Union. ••• Finally, the Greater Vernon Chamber is pleased to welcome a number of new members including Avalon Event Rentals, Altair Capital, Econolodge, Neutron Factory Works, Elevated Construction, Go with Gusto Coaching, and Vernon’s Water Store. Welcome to the Chamber network, the most influential business association in the country! Dan Rogers is the General Manager at the Greater Vernon Chamber of Commerce and can be reached at manager@ vernonchamber.ca.

DID YOU HEAR THE ONE ABOUT THE DONUTS?

CUSTOMER SERVICE LUCY GLENNON

n recently saw an article online, Jia Jiang took a hidden camera to inoculate himself against rejection by embarking on what he calls ‘100 Days of Rejection Therapy’ – making odd requests of strangers and hoping to hear ‘no’ so he’d get used to it. ‘It’s not the rejection, it’s the fear of rejection that

holds us back,” he said. He asked for a burger refill at a restaurant, he got a ‘no’. He asked a stranger to borrow $100, again, ‘no’. He secretly video recorded his experiences and posted them on YouTube. Until he ran into Jackie Braun of Krispy Kreme donuts. He asked her to create a donut for him in the shape of the Olympic Rings. He said he needed them i n 15 m i nutes. Braun asked questions, and drew out a design for him. Jia waited for the inevitable ‘no’, but 15 minutes later, Braun returned with her creation – the Olympic logo in donuts. Stunned - Jia asked where to pay, a nd Brau n a nswered, ‘Don’t even worry about it, t h at one i s on me.’

With i n two days, the video had gone viral with more t h a n 2.6 m i l l ion v iews. Customers have streamed in to meet Jackie. The stores website and email address was mobbed w it h con g rat u l at ion s. Jackie’s response? “I guess people have been m issing this kind of customer service.” W h at wa s t he le sson learned? Unexpected good service is newsworthy today, and word will spread like wildfire! I Love this story! Lucy Glennon specializes in customer service training and recruitment and hiring. She can be reached at 866-6452047 or lucyg@hireguru.com. www.hireguru.ca.

KELOWNA

MARCH 2017

NEW YEAR, NEW TECH, NEW TOOLS

KELOWNA TOM DYAS

017 is rolling out with only a few surprises, so far: the best one is how ebullient the business market is. We came right out of the gate in January with pumped-up business predictions, and a busy-ness we weren’t completely expecting. A few notable points: you can’t pick up a newspaper or open an online news page without seeing the word “Trump” on every page – literally. The Trump Effect on the stock market currently, remains a positive one, alongside the headline-grabbing back-stories. Hendrik Brakel, Senior Director of Economic, Financial & Tax Policy for the Canadian Chamber of Commerce laid out some numbers at the end of January: US unemployment is at just 4.6%, a couple points below Kelowna’s 6.8% (last official monthly rate, November 2016) and US wages are rising 3% year-over-year. Strong US numbers are good news for Canadian exports: it means the US market is hungry and cashed-up, waiting for Canadian imports. In the midFebruary Washington meetings between the US and Canada, we read that NA FTA w ill be “tweaked” not tossed out; and that the punishing 20% border tariffs weren’t even on the table in the discussions between Mr. Trudeau and Mr. Trump.

Another good signal. Hendrik Brakel’s overall prediction for 2017: a year of Shock and Opportunity. Elections are the byword for 2017. The Kelowna Chamber’s annual election closed March 2 in advance of the March 15 AGM. The US election results are still loudly resonating in the headlines. In BC, the provincial election goes forward May 9; there will be announcements and budget presentations in advance, and doubtless some MLA changes and new policies after. The Kelowna Chamber hosted a provincial budget presentation with Premier Clark on February 24. Many of our chamber colleagues are hosting presentations in their respective BC locales in the run-up to the election. Internationally, the effects of the general election in the Netherla nds (Ma rch) a nd Fra nce (April-May) will have less effect on businesses locally, but will still set a global tone as predictions of more populist, right wing representatives have their effect on protectionism, the EU, tariffs, and immigration. All eventually have their effect here at home. Kelowna continues to be touted as a great site for tech employees – Accelerate Okanagan’s CEO Raghwa Gopal forecasted in January that tech will become Kelowna’s biggest economic sector in the next decade. Jeff Cates, president of Intuit Canada, pointed out in the February 15, 2017 Globe & Mail that smart business leaders not only focus on their business plans at this early point in the year, but also look ahead to identify trends that can better position their businesses for success. One of Cates’s hot buttons for 2017 is ‘machine learning.” Simply defined, Machine Learning is a type of AI (Artificial Intelligence) which has been around for

NEWS UPDATE CONTINUED FROM PAGE 3

Kamloops will join the growing list of BC communities participating in the MultiMaterial BC (MMBC) packaging and printed paper recycling program – a partnership that will generate approximately $1.1 million in revenue per year for the City. The MMBC program will change what is accepted in the curbside recycling bins. Under MMBC, residents will now be able to recycle items not currently accepted curbside, such as empty aerosol cans, pizza boxes, and pet food bags. The most significant change will be that residents will no longer be able to put glass or soft plastic film (plastic shopping bags, plastic wrap, etc.) into their curbside bins. These products will be accepted at the existing MMBC depots: Lorne Street Bottle Depot and both locations of General Grants Recycling Centre. Residents can expect to see an education campaign launch in the coming weeks to outline the new recycling do’s and don’ts. These changes are expected to come into effect in April 2017.

years now. But Machine Learning centers around computer programs that teach themselves evolution – they get smarter as they are exposed to new data. That’s a good career choice for all of us, and it’s good to hear that the machines that help us create success are involved in helping us get there. Current AI initiatives are visible at Mercedes Benz (an autonomous car to be introduced next year); Amazon, Alexa and Hey Google. These all represent self-learning platforms that Cates – who is clearly deeply invested through his Quick Books Online – sees as creating an AI strategic adviser for everyone’s business. Heady stuff! Another big tech tool that was much in evidence at the annual CES (Consu mer Electron ics Show) in Las Vegas in January – the global pinnacle of all things tech – was Virtual Reality. “VR” is a term that is being attached to a ton of products that are already in people’s living rooms, offices, and autos. One of the most fascinating business applications will be VR as it applies to remote workers. Colleagues will be able to stay connected, both in a social environment, and in learning new applications and techniques in a remotely connected, 24/7 online

environment. Last but not least, I continue to be fascinated by alternate payment/cash strategies. We’ve moved from cash to plastic, from bricks and mortar banking to online technologies. Now, there is “Blockchain Technology”. Best known as the technology that underpins the Bitcoin digital currency, Blockchain goes far beyond and is starting to have real impact in the financial services industry. One of our members, John Phillips at our local BMO, steered me toward some published information on the technology. The Bank of Canada is developing a digital currency called CAD-Coin, in collaboration with Canadian banks and NY-based blockchain start-up R3. Canada’s “Big Five” chartered banks are participating, and are members of the R3CEV consortium. The consortium is testing and developing CAD-Coin. “The Bank has an ambitious research agenda to conduct research into a DLT (distributed ledger tech nolog y) pay ment system,” said the senior deputy governor of the Bank of Canada, Carolyn Wilkins. The outcome would be to build an interbank payment system using blockchain technology. Just one “out there” Blockchain

example is Mycelia – they have developed songs with smart contracts already built in – artists can thus sell direct to consumers without the need to involve either a streaming company or a record label. Change, change. I look forward to what else 2017 will bring! Tom Dyas is the President of the Kelowna Chamber of Commerce. To find out more information about the organization please visit www. kelownachamber.org.

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VERNON Vernon Tourism to Provide $25K For 2017 55+ BC Games Council recently approved a $25,000 Cooperative Marketing Funds Grant for the upcoming Vernon & Area 2017 55+ BC Games. The grant comes from the Hotel Tax Reserve and will be used for the promotion of the games being held in Vernon September 12 to 16. T he 55+ BC Ga mes a re a nticipated to draw 3,500 to 4,000 to Vernon and with an expected $2.1 million economic impact. Vernon Tourism is responsible for promoting the City and area. It generates the majority of its funds through the collection of a two-per-cent Municipal Regional District Hotel Tax.

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KAMLOOPS

MARCH 2017

PUBLIC POLICY DEBATE PROVIDES INPUT OPPORTUNITY

KAMLOOPS DEB MCLELLAND

t the Kamloops Chamb er of Com m erc e , w e have a passion for

business-friendly public policy. T h roughout the yea r we a re continuously at work, learning about the challenges that our local businesses are facing in order to bring those concerns forward at both the Provincial and Federal levels. Our goal is to help eliminate red tape and to bring forward recommendations to all levels of government, whose adoption will improve the business climate of cities across our nation. As is to be expected, much of this work goes on behind the scenes. However, once a year, at ou r P ublic Policy Debate,

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we bring these recommendations forward to our membership for - just that – debate. It is critical that we hear from as many voices as possible when we look to finalize and adopt these recommendations that will be brought forward to the applicable level of government. At the Public Policy Debate, individuals have the opportunity to hear the proposed recommendations, ask questions, make suggestions and ultimately vote on whether they believe we are suggesting a truly beneficial change to government law. O u r debate is ta k i ng place on Wednesday March 15 th ; the same day as our Annual General Meeting. The Public Policy Debate ru ns from 3:00PM – 5:00PM and is free for anyone to attend and participate. However, only Kamloops Chamber members in good standing are eligible to vote. This year, we will bring forward several recommendations; two of which are anticipated to elicit great discussion. The first discussion will focus on the creation of a tax credit for energy-saving renovations made to homes that were built in 1990 or earlier. On this topic, it is especially important that we hear from homeowners and

Everything Counts PRIVATE ENTERPRISE You structure your business to produce the best results. Your tax strategy should be no different. That’s where MNP’s Brian Posthumus can help. Taking every detail into account, Brian and his team will work with you to customize a strategy that effectively minimizes your tax obligations – putting more revenue into your bottom line.

EVEN THE SMALLEST CHANGES

Can Make a Big Difference

At MNP, everything counts. To see how even the smallest details in your tax strategy can really add up, contact Brian Posthumus, CPA, CA, Regional Tax Leader, Thompson-Okanagan Region at 250.979.1736 or brian.posthumus@mnp.ca

Our goal is to help eliminate red tape and to bring forward recommendations to all levels of government, whose adoption will improve the business climate of cities across our nation those working in real estate, construction and trades. The second issue, and likely the “hot topic” for the afternoon, will be around the regulations of Short Term Rentals such as Airbnb. This is an extremely important matter to the chamber as any recommended changes will affect anyone directly involved with Short Term Rentals, particularly homeow ners, those i n a ny aspect of the travel, tourism and accommodation industries, and even those in real estate. As we prepare our recommendation to government on the issues facing Short Term Rentals, we look for your input.

If either of these two topics are of interest to you, if you would like to share your thoughts and ensure that your voice and the voice of the business community is heard before we formali z e ou r recom mend at ion to government, we invite you to register and attend our Public Policy Debate. Your input is critical to ensuring that we are acting on the best behalf of our city and ou r b u si ne ss env i ron ment. To register, visit kamloopschamber.ca or call our office at 250.372.7722. We look forward to engaging with you in this active display of democracy at work. ••• Have you heard about our Mob series? Join us for our March Mob – Coffee Mob – on March 21st at T he Art We Are from 10:00A M – 11:00A M. You’re goi ng to ta ke a coffee brea k anyway, so why not drop by The Art We Are, support a fantastic local business, and make some new business connections all within an hour! We will see you there! Deb McClelland is the executive director of the Kamloops Chamber of Commerce. She can be reached email at deb@kamloopschamber.ca.

OFF THE COVER

MARCH 2017

7 “This project will see a professional, true to life Hollywood level soundstage built from the ground up.” JON SUMMERLAND COMMISSIONER, OKANAGAN FILM COMMISSION

The proposed Eagle Creek Studios Kelowna soundstage would help to energize the Okanagan film industry

EAGLE CREEK CONTINUED FROM PAGE 1

i ndustr y production f i rm is developing the Kelowna sound stage as a satellite facility for its Burnaby operation. Joining the Commission in 2007, Summerland has been spearheading the drive to develop add it ion a l product ion capacity locally, to keep the work i n the reg ion a nd to prov ide the resou rces for more work to be completed outside of the Lower Mainland. “T here a re a nu mber of

things that we do to provide i nducement for the fi l m i ndu st r y, such a s ta x cred its. But in addition to having some pretty spectacu la r physica l ge o g r a p h y t h a t a p p e a l s to filmmakers we also have some exceptional resources in the form of hav i ng ex perienced film crews available. There’s p ro b a bly t h e e q u iv a l e n t of two and a half full film crews work i n g i n t he a re a , wh ich i s a t remendou s re sou rc e,” he said. “So to keep these people in the area I need to have a full time T V series in production

a nd to do t hat you need a soundstage – which is where E a g le Creek comes i n. T h i s project will see a professional, tr ue to l i fe Hol ly wood level s o u n d s t a ge b u i l t f ro m t h e g rou nd up wh ich w i l l op en up some tremendous opportunities for the region.” A long term commitment to t he reg ion, t he E ag le Creek project w i l l be con st r ucted i n phases, w ith the i n itia l c o m p o n e n t b e i n g a 15 ,0 0 0 square foot soundstage (plus 6,000 sq u a re fe et of of f ic e space), to be followed later by a 20,000 squ a re foot sou nd

Jon Summerland is the Commissioner of the Okanagan Film Commission who has worked with group since 2007 stage to be housed i n a sepa rate bu i ld i ng. “Essentia l ly Eagle Creek has been motivate d to c a r r y out t h i s work b ec au se t hey love t he a rea, t he ta x cred it is a plu s, a nd even more i mp or t a nt ly t he infrastructure is here – such as hav i ng i m med iate access to the International Airport,” Summerland said. The film industry is expanding rapidly in the region, with 32 productions ta k i ng place i n t h e O k a n a g a n l a s t ye a r, ever y t h i ng f rom produci ng telev ision com merci a ls to featu re f i l m s. “W h at we’ve

always been missing is a full time show to keep our crews b u s y lo c a l ly, a nd w it h t h i s sou nd s t a ge we’l l h ave t h at capability,” he said. To lea r n more plea se v i sit the commission’s website at: www.okanaganfilm.com

ESTABLISHED WESTERN CANADIAN LAW FIRM EXPANDS TECHNOLOGY FOOTPRINT IN REGION As BC’s fastest growing employer, the technology industry is seeing dramatic growth with unique legal needs

ELOWNA – Lawson Lundell LLP recently expanded, opening a new office in the City of Kelowna to support existing technology clients in the region. It’s a move that Paul Matthews, Counsel, said is in response to the dramatic growth of the tech industry. “The tech industry in Kelowna and surrounding areas is growing rapidly, attracting attention and generating a lot of innovative initiatives,” said Matthews. A recent report by Accelerate Okanagan, called Economic Impact of the Okanagan Tech Sector, noted that the estimated economic impact of the sector within the Okanagan region totals $1.3 billion. Matthews, who has extensive experience in technology development and commercialization, said that this burgeoning industry is gaining recognition as BC’s fastest growing employer (as reflected in the BC Stats report Profile of the British Columbia Technology Sector: 2016 Edition). “There is a great deal of creative energy around software and services, new media, social innovation,

virtual games, and business and commercial technology, and a strong sense of community,” he said, adding that such a relatively new and growing field has unique legal needs. “Developers see opportunities and then generate great ideas with amazing potential. It’s what they are good at. But it’s hard to be good at everything,” Matthews emphasized, “whether that’s accounting, business development or identifying the legal considerations that come with launching a new idea. My goal is to help these emerging and established companies continue to develop and grow amazing ideas.” Matthews brings a broad and deep perspective to the industry, its emerging companies and start-ups. He also has the support of a team of lawyers at Lawson Lundell who work extensively in the tech sector, including with clients based in Kelowna and surrounding areas. Lawson Lundell LLP is a Western and Northern-based business law firm with offices in Vancouver, Calgary, Yellowknife and Kelowna. It has been recognized by Canadian Lawyer magazine as the top firm in British Columbia, Alberta, and the North three times in a row, and in 2015 was named the top regional law firm in Canada by Chambers Canada, an independent organization that ranks lawyers and law firms. Lawson Lundell LLP is at www. lawsonlundell.com

Lawson Lundell LLP Welcomes Technology Lawyer Paul Matthews in Kelowna Paul joins Lawson Lundell with over 25 years of engineering and legal experience in the areas of technology development and licensing, strategic partnering, outsourcing and procurement, as well as oversight of capital and technology investments. This experience makes him an effective business partner and collaborative advisor to emerging and established companies in the development and commercialization of their technologies. Lawson Lundell’s new Kelowna office, and Paul’s experience in technology commercialization and licensing, complements the firm’s Technology Group and provides local support to serve the Okanagan’s growing technology and business community.

Paul Matthews, P.Eng. (AB)

250.300.8574 (E) pmatthews@lawsonlundell.com Vancouver | Calgary | Yellowknife | Kelowna

#1 Law Firm in BC, AB and the North - Canadian Lawyer magazine #1 Regional Law Firm in Canada - Chambers Canada (2015)

MARCH 2017

BOATING & MARINE BC Marine Tourism Sailing Toward Record Year In 2017 Operators, Organizations & Government Optimistic About The Coming Season BY DAVID HOLMES

ased on pre-bookings and on the weight of inquiries, both online and by telephone, the 2017 British Columbia tourist season is going to be a great one. One sector of this multi-billion dollar industry that is expecting record levels of activity is the marine tourism industry, both the coastal and inland varieties where the Okanagan, Schuswap and other lakes beckon visitors and inhabitant alike by the millions. Destination British Columbia, a wholly owned government corporation created to promote and support the provincial tourism sector, recently reported that the value to jobs, business and the BC economy in general that tourism provides is wide spread. In 2016 the corporation reported that one in every 15 jobs, employing about 127,500 citizens came from the tourism industry. That represents an increase of 18.4 percent from 2004 to 2014. In addition more than 18,000 tourism businesses currently operate in British Columbia. In 2014 alone the tourism industry generated $14.6 billion in revenue, a 37.7 percent increase over levels set a decade earlier. “I think it’s going to be a really strong year. Of course in January we had the Vancouver International Boat Show which was a great show, which was sold out as far as exhibitors go. We had an increase in attendance over last year and the floating boat show was much improved and it all goes to show that people are getting serious about boating,” explained Don Prittie, the President of Boating BC, the organizers of the boat show and a supporter of the boating industry as a whole. One unexpected factor that is positively impacting the province’s boating industry, according to Prittie, is the astronomic rise in property values in the L ower M a i n l a nd . “I n some cases the high cost of real estate hurts recreational spending and in other situations it helps. As people move from a more expensive area to a less expensive one they usually have some extra cash that they might want to do something recreationally with,”

The BC coastline was seemingly blessed by Nature, with communities like Telegraph Cove sought after destinations he said. From paddle boats to luxury yachts and everything in between boating is a huge business across Canada and in British Columbia in particular. In its Canadian Recreational Boating Statistical Analysis for 2015 (the most recent statistics available) the National Marine Manufacturers Association (NMMA) reported that more than $2 billion worth of new boats and outboard motors were sold in Canada, an increase of nearly four percent from the year previous. The NMMA is about to release its 2016 stats, which are expected to show a continuation of this upward trend. Almost 38,000 recreational boats were sold in Canada in 2015. But that figure only reflects actual new boat sales. The economic impact of boating goes far beyond that as boaters need to purchase equipment, insurance, fuel, pay for moorage and other necessities to fully enjoy their vessel. The NMMA says that as far back as 2012 boaters generated nearly $9 billion in revenue in Canada, with BC responsible for about $3 billion of the total. For the Tourism Industry Association of BC (TIABC) marine tourism is an increasingly important part of the overall economic mix for the province. Walt Judas, the Chief Executive Office (CEO) of the TIABC is especially enthusiastic about the prospects offered by the 2017 tourist season. “All indications point to this being another good year for

British Columbia is more than scenery it also has the skills and the technology to handle any boating issue tourism. Whether it sets a new record is difficult to say at this point. We’ve had three straight years of record setting results in many parts of the province whether that’s overnight visitors, international visitors, wheeled or by water,” he said. “It’s unprecedented to see three straight years of record setting results so to anticipate a fourth I think the industry is currently cautiously optimistic. However there are lots of good signs of advanced bookings, with the patterns and trends that we’re seeing pointing toward a very positive year.” Judas pointed out that many leaders in the marine industry, such as the Oak Bay Marine

Group, are investing heavily in upgrading existing facilities and developing new ones in anticipation of an increased demand. “It’s a really good sign when you see companies investing in infrastructure. We’re hearing about and seeing that occurring in different places in the province for sure.” In an earlier interview Michael McLaughlin, the Project Manager for AHOY BC said seagoing tou rists have become a significant part of the industry’s overall economic mix. “We did a 100 percent survey of marinas on the coast in 2014 and determined that boater spending, the money spent by marine tourists during that season reached $275

MARCH 2017

With hundreds of marinas up and down the BC coast, from private docks to mega marinas, there’s something for every boater

“Viewing the prospects of marine tourism this year we’re anticipating that 2017 will be a great year.” DAVID MAILLOUX DIRECTOR, AHOY BC

There are few thrills more memorable than a Vancouver Island cruise that leads to a meeting with the local residents

Boats can come in all sizes and shapes from ocean traversing yachts to rigid hull inflatable vessels million, and that’s just the people out and about on their boats, the people that were physically touring around,” he said A HOY BC a lso operates a n interactive website created by the BC Ocean Boating Tourism Association (BCOBTA) a non-profit society created to help promote and support sea going tourism on British Columbia’s coast. The website provides a wealth of information specifically keyed to the needs of ocean going visitors. “W h i le the d i rect tou rism

revenue generated by marine tourism is about $275 million that doesn’t count the indirect revenue, the money that goes into the communities as a result of these tourists,” McLaughlin said. While there are no hard and fast numbers it’s estimated that there are literally hundreds of marinas dotting the BC coast, from established mega marinas with acres of moorage to private resorts with exclusive facilities for its elite guests. Just some of the reasons for the expansion of

the province’s marine tourism sector that have been suggested include attractive exchange rates, especially for American visitors, world class facilities, unmatched natural beauty and access to unparalleled support services such as boatyards, marine mechanics and naval engineering services. An area that’s not often recognized is the province’s boat building and maintenance industries which are considered among the best in the world. Patrick Bray, a Naval Architect

and the owner of Bray Yacht Design and Research, a leading BC yacht builder, says luxury vessels constructed by provincial boat builders are by and large not sold locally, but primarily to offshore customers. Yacht building in BC by a wide margin is an export industry, and an industry with tremendous growth potential. “The attraction of the Canadian dollar is one reason Canadian yachts are sought after, but we also have labor skills in the province that are not found anywhere else. There are a lot of reasons for BC being such a centre for building vessels of this type,” Bray said. “Because of the forest industry we have a recognized expertise in hydraulics and other mechanical components. Because of the commercial fishing industry there is an established commercial vessel design capability that is ideal for this sort of craft. Yachts designed and built in BC tend to be those designed for deep water use - we build excellent sea boats that are sought after by buyers worldwide.” In addition to building yachts himself, Bray is also President of the British Columbia Yacht Building Association (BCYBA), an industry umbrella group that aids with the support and marketing of this specialized industry. “Just consider what’s involved with building a 110 foot yacht,” Bray said. “That’s a job that could create

as many as 100 well paying jobs for as long as two years to see a vessel of that class completed. That’s the sort of long term jobs we want to see in the province.” For BCOBTA’s Chairman and Di rector of A HOY BC David Mailloux the waters of BC are a unique and inviting attraction for visitors, and one he anticipates will be very active this summer. “Viewing the prospects of marine tourism this year we’re anticipating that 2017 will be a great year. We attended the boat show in Vancouver this year and while we were there many people told us they were anticipating using our Ahoy BC website after recognizing its value and ease of use. The amount of use of the website is increasing and people are more comfortable with it,” he said. “For a marine tourist BC is one of the best destinations in the world and that was the whole point of us setting up the website. Boating BC’s new slogan is: “BC Looks Better On A Boat” – and it really does. The boaters who come in just love how our communities’ look, which is just one of the many appeals for them.” He also said marinas and other facilities in the province are key parts of the sector’s success. “The skill required to run a marina effectively - what with the services they have and the amenities that they have - are directly transferred into many different economic avenues. It definitely takes a specific kind of skills set to operate a marina, but those are skills sets that people on Vancouver Island understand as they live and breathe it all the time.” For Prittie the combination of energized interest, low Canadian dollar, enthusiasm of the sector’s operators and an unchallenged wealth of resources and natural wonders will, he believes, combine to make 2017 a record setting year for tourism. “It looks very promising, we’re looking for a strong year and if the weather cooperates just a little bit they’ll be out there in droves!” To lea rn more v isit: w w w. ahoybc.com and w w w.boatingbc.ca

MARCH 2017

HONEYMOON LEADS COUPLE TO SALMON ARM A roof is the first line of defence against the elements and motivated roofing company to donate a brand new roof to a deserving homeowner

ALMON ARM – With a car full of tools, his bride and a strong yearning for small town living, Josh Bickle left his home town of Windsor and headed West to the Shuswap. “I’d spent my su m mers i n Salmon Arm, visiting with my uncle. I liked the climate, people and rural lifestyle,” he said. Almost ten years later, Josh and Joanna and their two children, Mya and Max, are happy they made the trek. But getting there didn’t take the straightline path, it took a few zigs and zags to eventually settle into a life that they love. At sixteen years of age, Bickle got his first job as a roofer, working for a friend looking for someone who could get on the roof of a house without fear and give a good day’s work. “The job kind of fell in my lap,” he explained. “I ended up roofing through high school and then into university.” Not sure whether mechanical engineering was right for him or not, after three years of program courses he left and, while managing five rental homes and working as a bartender, he tried to figure out what he would do with his life. “It’s a bone of contention with my mom that I never finished university,” he said. “But I was doing well and supporting myself. I just needed some time to decide what I wanted.” During that time of introspection, an opportunity arose to help the older brother of the friend who had introduced him to roofing. He wanted to develop his own roofing business but didn’t have the resources SEE INTEGRITY ROOFING | PAGE 11

“For our honeymoon we flew to Calgary and then drove to BC and the Shuswap, planning on traveling throughout the region to see if there was a community we would like to move to.” JOSH BICKLE OWNER, INTEGRITY ROOFING, SALMON ARM

With the right equipment, materials get to the new Fountain Tire roof, safely CREDIT:INTEGRITY ROOFING

MARCH 2017

A perk of roofing in the Shuswap is the abundance of lake or mountain views CREDIT:INTEGRITY ROOFING

Safety is a major issue for Josh Bickle, his dedicated safety officer, Lisa Jacques, who conducts regular site inspections CREDIT:INTEGRITY ROOFING

INTEGRITY ROOFING CONTINUED FROM PAGE 10

Integrity repairs and installs all types of roofing from flat commercial buildings to lakeside cabins CREDIT:INTEGRITY ROOFING

Congratulations to Integrity Roofing on your 10th Anniversary! From your friends at...

(877) 387-7667 www.euroshieldroofing.com

he needed to get started. Bickle stepped in and bought him the tools and a pick-up truck. “I became his silent partner. I also realized that I didn’t need

a degree, so I kept working with my friends and building the business I co-owned.” Then he met Joanna and the pair began planning their life SEE INTEGRITY ROOFING | PAGE 12

It’s your moment to shine Josh, and we’re proud to be part of it. Congratulations from all of us.

250-250-545-6224

www.Roofcentre.com 4409 - 31st Street Vernon, BC V1T 5J0

MARCH 2017

Integrity converted its shop roof from metal roofing to IKO Armourshake CREDIT:INTEGRITY ROOFING

INTEGRITY ROOFING CONTINUED FROM PAGE 11

together. But they weren’t sure if Windsor was the place to raise a family so they considered where they would like to spend the rest of their lives. “For our honeymoon we flew to Calgary and then drove to BC and the Shuswap, planning on traveling throughout the region to see if there was a community we would like to move to.” Salmon Arm seemed a natural fit and the couple settled into their new home. It was 2007, a year before the market would take a sharp downward swing. Bickle stuck to work he knew and began work framing houses for a local contractor. As one thing tends to lead to another, a neighbor found out he did roofs

and asked him if he could fix his. That led to Bickle’s first referral leading to another and another. “People saw that I did a good job for a fair price. I started taking contracts with Hindbo Construction and still work with Don, the owner. Respecting my worked he introduced me to Ken Christensen at Tybro Construction and from there it just kept growing. Today I have 35-40 employees and work with more than 60 affiliated builders.” Even when faced with starting a business in construction in 2008, Bickle was never short of work. “Everyone needs a good roof over their head,” he said, adding that though people may not need a new house or renovation, they will always need a roof.” When asked why his company

has been successful, Bickle is humble and gives praise to the people who work for him. “It’s like we’re a big family. W hen we find a guy that fits in the group we put effort into keeping him. Putting the right people in the right place is vital to a smooth-running operation. Everyone has their role,” he explained. “We have Jodi Towell who is a fantastic Office Manager and has been with us for over two years. We also have a full-time Safety Officer, Lisa Jacques, who goes onsite regularly to make sure everyone is follow ing the correct safety protocols and Jason Pen ner, who moved from Ontario seven years ago to become our General Manager.” T here a re a l so t he project supervisors making sure the

job gets done and gets done as the client was told it would be. In fact, Bickle emphasizes that success is all about doing what you say you are going to do. With 21 years of experience in the business, Bickle knows what’s important. Keeping the right people is part of that, but so is keeping those people safe. He added that his company’s safety record is ‘phenomenal’, especially in an industry with many built in hazards, like extreme temperatures, sloped work environment and, of course, the heights. “We can get up to 50 degrees in the summer on a heat reflecting roof,” he said. “In the winter the temperature can drop to -20 with the wind-chill and snow sticking to the surface. It makes carrying 80 pound bundles of

shingles challenging. And, of course, there is ripping the old shingles off with a shovel on a variety of sloped work surfaces! Lisa makes sure the guys are working safe and staying safe.” Seven years ago, Bickle set a precedence for his company one that would have a ripple effect throughout the community. He explained that every day he would drive by a home that looked like it had a large hole in the roof. “I finally stopped by and gave the older gentleman living there a price on a new roof. I didn’t hear back and didn’t hear back a nd every ti me we d rove by I would complain to my wife about that roof. She finally said that I should just go and fix it. SEE INTEGRITY ROOFING | PAGE 13

Tina Cosman (250) 804-6765

Call Us for all your insurance needs!

Large lots, Green Emerald Estates.

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Congratulations to Josh and his team! Salmon Arm� 250-833-5855 2100 45th A�e. �.�. � ofﬁce@greenemeraldinc.com www.greenemeraldinc.com

We love what we do Wishing you continued success Office (250) 833-9921 • tina@tinacosman.com #105 – 650 TransCanada Hwy NE • Salmon Arm, BC, V1E 2S6 www.tinacosman.com

Proudly insuring the operations of Integrity Roofing 140 Alexander Street NE Salmon Arm 250-832-8103 www.jmins.com

MARCH 2017

Eurotile replaces shake roofing for a durable, attractive and environmentally friendly roof CREDIT:INTEGRITY ROOFING

INTEGRITY ROOFING CONTINUED FROM PAGE 12

So I did. The newspaper got a hold of the story, that a roofing company replaced a roof for free, and did a write up about it. We got a lot of feedback so decided to make it a regular thing.”

This year will mark Integrity Roofing’s seventh consecutive year of providing a brand-new roof to someone in need. For two years in a row, Salmon Arm Home Building Centre has been involved, joining GAF Building Supplies who have supplied a portion of the roofing material from its inception. People in need are nominated by others in the community with nominations sent to Integrity Roofing for consideration by both Bickle and his wife, Joanna. The job includes material, labour, removal of the old roof, clean-up and disposal. Bickle said that part of his motivation behind the program is to see people with a safe roof over their heads, but it is also to change the stigma attached to the roofing industry. “We are a professional roofing company, but we are also a part of the community. We aren’t going anywhere.” As he is in the community for the long haul, he said he likes staying current with the trends and being ahead of the curve. He’s seen a lot of changes over the years in the industry and in roofing materials. The new products not only last longer but they are also environmentally responsible. “Most products are made of laminated fiberglass. It’s a great material but now there is a new product made from recycled SEE INTEGRITY ROOFING | PAGE 14

We wish Josh and his team continued success!

Josh and Joanna Bickle decided to move to Salmon Arm from Windsor, Ontario on their honeymoon. CREDIT:INEGRITY ROOFING

Always a pleasure to work with Josh and his team! #5 450 Lakeshore Drive, Salmon Arm 250.832.2567 | www.whitstone.ca

JIM GRIEVE SALES TEAM Jim Grieve PREC 250-833-6312 • jdgrieve@shaw.ca Jordan Grieve PREC 250-833-7812 • jordangrieve@shaw.ca

MARCH 2017

Eurotile is made from recycled rubber tires CREDIT:INTEGRITY ROOFING

INTEGRITY ROOFING CONTINUED FROM PAGE 13

r u b b e r. It lo o k s l i k e c e d a r shakes, gives a beautiful profile and is durable.”

CONGRATULATIONS TO INTEGRITY ROOFING CORP. ON CELEBRATING

YOUR 10TH YEAR IN BUSINESS!

Fountain Tire 1371A - 10th Avenue SW Salmon Arm, British Columbia D (250) 832-1123

FountainTire.com

Integrity is also always on the lookout for ways to improve service to its clients. Four years ago, it partnered with Shane Lewis to add gutter replacement. “We invested in a new gutter installation machine and asked Lewis to run the gutter division of Integrity.” The growing company is now celebrating its tenth anniversary and wants its community to know it stand behind its work and is continuing to offer a tenyear workmanship warranty on all new roofing. “This is a tight knit and giving community. Every charitable endeavor it has launched is successful because of the level of care and giving of community members. We are proud to be part of it and very happy our honeymoon led us to Salmon Arm.” Integrity Roofing Corporation is at 4770 46th Avenue SE in Salmon Arm www.integrityroofing.ca

Congratulations to Integrity Roofing from Hartty Clothing and Woodsman Equipment!

Shane Lewis operates the gutter installation division of Integrity Roofing CREDIT:INTEGRITY ROOFING

SALMON ARM

CONGRATULATIONS TO INTEGRITY ROOFING ON YOUR 10TH ANNIVERSARY, FROM ALL OF US.

#205-1151 10 Ave SW Salmon Arm, B.C.

1050 30 St SW Salmon Arm, B.C.

250-833-5645

250-832-4045

harttyclothing@hotmail.ca

woodsmanequipment@telus.net

Wishing You Continued Success

250.515.1559

tylermunkittrick@gmail.com

Gates • Railing • Fencing 151 - 5th Street SW 250.832.7722

OFF THE COVER/SALMON ARM

MARCH 2017

STRONGER TOGETHER

“Both companies essentially have the same interests, have similar business philosophies.”

CONTINUED FROM PAGE 1

“Both companies essentially have the same interests, have si m i l a r bu si ness ph i losophies. Both sides recognize the value of employee ownership, understand the importance of independence. We’re not required to march lock step with what Bay Street says or what the major insurance companies want.” The announced merger was also applauded by Tim Miller the President of Capri Insurance Services. “We’re thrilled to be making this announcement. T he merger a l lows us to leverage the streng ths of our two companies while reta i n i ng the adva ntages of being independent and employee-owned.” For Kemp centralization on the pa rt of the major i nsu rance companies is a concern a s he say s t here h a s b e en a trend in recent years for the n at ion a l a nd i nte r n at ion a l

ANDREW KEMP PRESIDENT, CAPRI INSURANCE SERVICES

The President of CMW Insurance Services Tim Miller was a key player in the merger of the two firms

SALMON ARM COMMUNITY WELCOMES NEW BUSINESSES

SALMON ARM CORRYN GRAYSTON

arch 3 rd will be the Chamber’s Annual General Meeting with g u e s t s p e a k e r M el A r nold , MP Shuswap – North Okanagan. The Board elections will also take place at the AGM and we look forward to announcing our 2017/2019 Board in next month’s publication. ••• Cheryl Bateman, owner of On Alex, is very excited to have recently opened shop in downtown Salmon Arm. Located at 250 Alexander St NE, On Alex provides a wonderfully eclectic collection of imports as well as showcasing local artisan creations that will most definitely bring a warm and colourful vibe to liven up any home. In addition to local art, Cheryl also sel ls a va riety of a ntiques, Ca nad iana items and fabulous imports from all over the world. On A lex is a shop worth visiting so drop by and browse the beautiful selection of products. You can get a sampling of items by going to www.onalex.ca ••• Welcome Jonathan Sobottka and his compa ny Quality Appraisals Inc. to Salmon Arm. Quality Appraisals Inc. is a f u l l serv ice appra isa l compa ny, specializing in both commercial and re s id e nt i a l ap pra i s a l s. P re v io u s ly known as Corrie Appraisals Commercial Ltd., they have been servicing the greater Shuswap and Okanagan area

since 1990. Quality Appraisals Inc. is dedicated to prov id i ng professiona l appra isa l services that are tailored to suit your specific needs. Jonathan invites you to allow his experts to help determine the value of your investment. Visit www. qualityappraisals.ca for more details. ••• Cong ratu lations to Joe Deziel who just opened up h is consu lti ng business, Performance Marketing, here in Salmon Arm. With a focus to drive new customers into your business and improve customer retention, Joe is excited to help you improve and expand your business profile, services and success. Joe will work with you to build strategies which leverage social media and internet marketing, both of which are revolution i zi ng the way compa n ies gain new customers and grow connections with existing patrons. Go to www. performancesmma.com to learn more. ••• Salmon Arm is pleased to have Shuswap Vinyl Sundecks and Railings expanding their business operations into our area. Jeff and Joe Beliveau have been providing the Shuswap region with over 30 yea rs of outside renovations a nd are proud to be the exclusive dealer for “Duradek” vinyl decking. They also offer “Railcraft” powdercoasted welded picket railing as well as g utters, siding, patio covers, sun rooms, awnings, windows and so much more. The list of offerings is long so visit www.norrenovations.com for all the details. Staff are certified installers and journeymen carpenters. Call (250) 558-3933 or visit their website for a free estimate. Corryn Grayston is the General Manager at the Salmon Arm Chamber of Commerce. She can be reached at (250) 832-6247 or admin@ sachamber.bc.ca.

insu rance compan ies to buy up the smaller independents. “We refer to ou rselves as an independent as we don’t have i n su ra nce compa ny ow nersh ip. W hen p eople come to me looking for insurance for their business I’m not tied to any one insurance company, I can shop around for the product that best suits my client’s needs,” Kemp explained. “That’s what the client’s expectations are but in reality that’s not necessarily what’s happen i ng out there. T hat’s why employee-ow nersh ip is so important – it allows us to shop around and not have to sell off to a non-independent company.” T he merger a l lows the two c o m p a n i e s to l e v e ra ge t h e strength and stability of both – which represents a combined 63 years of insurance and risk ma nagement ex pertise. T he two firms joining forces also a d d s n e w e x p e r t i s e , p ro du c t s a nd ser v ic e s to b et ter support ex isti ng a nd f utu re

15 cl ient s’ i n s u ra nc e a nd r i sk management needs. The two i ndependent a nd employeeo w n e d B C c o m p a n i e s h a ve had a long and collaborative relationship previously so the decision to merge consolidates a w ide ra nge of professiona l ex per tise i n the i ndustr y and creates even greater oppor tu n ities for the ex isti ng employees. “We both have strong brand recognition in the communities we serve so for the time bei ng we w i l l cont i nue to op erate u nder ou r sepa rate banners,” Kemp said. “We’re goi ng to fi nd a way to keep our brands but maybe br i n g t hem closer toget her somehow. Its early days right now so there’s plenty of time to work out those details. Right now it’s all about continuing to serve our clients as we always have in the past.” To lea r n more plea se v i sit t he t wo f i r m’s website s at: www.capri.ca and www.cmw insurance.com

Bathroom reno takes home gold Cost efficiency and high end finishes make this a stand-out winner

ELOWNA – With its latest Canadian Home Builders Association Central Okanagan G old Tommie win for bathroom renovation under $20,000, Ian Paine Construction and Design is showing its talents for high end design and construction efficiency. The spa-like expansion and renovation includes a two-person shower, marble countertop and high end finishes. It demonstrates the company’s ability to create beautiful spaces using innovative methods. “When people see this bathroom, they can’t believe it cost under $20,000,” sa id Krista Paine, interior designer and manager of Ian Paine Construction and Design. Founded by her father, Ian Paine, the company’s completed and in-progress projects cover a range of builds, from multi-million dollar estates to renovation work. For the past four years, Ia n has been g u id i ng h is daug hter, Krista, to take on the management of the company while Ian transitions into a consulting role. With being a Registered Interior Designer and having experience in project ma nagement K rista has g u ided the company to several Tommies, including two Golds. “We’ve developed a system that produces a high quality and long lasting product,” she emphasized. “We have a reputation for fine work and sourcing cost effective options.” She added that part of its success with both its new builds and renovations is the design and build aspect. “We do both,” Paine said. “That creates a better understanding of what our clients want and a more efficient use of time and resources.” Paine is now passing that knowledge

“We’ve developed a system that produces a high quality, long lasting product that is cost effective.” KRISTA PAINE MANAGER, IAN PAINE CONSTRUCTION AND DESIGN

on to others interested in learning her methods th rough classes at Digital Arts School in both interior design and building classes. “It’s three hours a week of classes in interior design and design / build construction,” she explained, with an award-winning formula, she’s eager to share. Ian Paine Construction and Design is at www.ianpaineconstruction.ca

MOVERS AND SHAKERS

MARCH 2017

which recognizes exceptional young talent in the field of economic development. O’Leary was selected from candidates all over the world for the award, and is one of only a few Canadians who have been recognized with the honor.

KELOWNA The Memphis Blues Barbeque House, owned by Andre Thomas, celebrates 10 years in business in Kelowna. Kelowna’s Central Kitchen – Bar was awarded top honors at the 14th Annual Small Business BC Awards, taking home the Best Employer Award. A 3.2-hectare property on the corner of Dilworth Drive and Enterprise, formerly the Enterprise Steel site, will soon be redeveloped into IntraUrban commercial condos. PC Urban, a company based in Vancouver, purchased the property and plans for the two-storey commercial buildings to be used for office, retail, light industrial or combinations of those options. Winners have been announced for the 25th annual Tommie Awards, hosted by the Canadian Home Builders Association Okanagan (CHBACO). At the ceremony on January 28th, winners included: Turner Custom Homes and their Waterfront Estate, receiving Grand Tommie: Home of the Year; Vineyard Developments, VanMar Constructors, Turner Custom Homes, Pentar Homes, Edgecombe Builders, Alderbaran Homes, Big Valley Homes and Renovations, Weninger Construction and Design, Keith Dahlen Construction, and Wilson and Company. Conviction Wines is the new name chosen for Calona, a wine label that was established in 1936. The name change showcases the label’s commitment and conviction to producing top-quality, ‘fruit-forward’ wines and to representing the original brand. Local company, Two Hat Security Ltd., is in the process of developing software that will aid in stopping the spread of child pornography on the internet. Two Hat is partnering with researchers at the University of Manitoba, with funding from Mitacs, to develop the product that scans for illegal pictures as they are being uploaded, with the aim of intercepting them before ever being posted. AutoKelowna.com is a brand new online store for new and used cars, trucks, and auto services in the Central Okanagan region. The website is a result of a partnership between The Daily Courier and 27 of Kelowna’s auto dealerships. Five Kelowna businesses are celebrating significant anniversaries this year: Cedar Creek Winery celebrates 30 years in business, the Kelowna Art Gallery is in its 40th year, Kelly O’Bryan’s has been in business for 30 years, Sandman Hotel &

Suites celebrates 50 years, and Diamond Delivery celebrates 40 years serving the community.

presented at an awards gala in Vancouver on February 23rd. Kamloops business, Wholesale Furniture Brokers, was named among the top five contenders for Best Company.

McLean & Company and Kelowna Human Resources have joined forces and now has the service capacity of an international HR Research & Advisory organization, serving more than 4,500 HR Professionals around the globe.

The Kamloops Chamber of Commerce welcomed seven new members last month: SSOL Gardens, Whole Health Care, Rtown Digital Marketing, Graham Hawley, Sugar and Spice Beauty Bar, Purr-fect Paws, and Okanagan Canabinoid Therapy.

A grand opening event was held on February 24th, at the Best Western Plus Kelowna Hotel & Suites, for Current Taxi Ltd., the Central Okanagan’s newest transportation service. Current Taxi, founded by Dale Conway, is the province’s first all-electric taxi service that is owned and operated locally. The CBC’s Dragon’s Den will be holding open auditions at Okanagan College, 1000 KLO Road, on March 9 th, from 11am to 6pm. Participants of all ages and businesses in any stage of development are welcomed to audition. Hopefuls must prepare a pitch of five minutes or less. The Okanagan Centre for Innovation (OCI), a modern facility that aims to foster innovation and creativity within the technology sector, and contribute to economic growth, creating jobs, and connecting businesses, investors and the community, is scheduled for completion early this year. This spring, award-winning marketing and design company, Martketer Inc., plans to move its lead location to the OCI in downtown Kelowna. Okanagan Life Magazine’s 2016 Best of the Okanagan saw Boyds Tire and Auto Service take home gold in the Best Auto Maintenance category.

LAKE COUNTRY The Lake Country Chamber of Commerce 2016 Business Excellence Awards celebrated leading community businesses and individuals by announcing this year’s winners: John Beales Accountant – Professional Service of the Year; Alex Ambrozy IGA – Employee of the Year; Tuff Industries – Innovative Business of the Year; Oyama Zipline Adventure Park

Colin O’Leary, O’Leary and Associates Ltd. – Customer Service of the Year; SWEETLEGS – New Business of the Year; Chantana’s Thai Food – Small Business of the Year; Duane Thomson Okanagan Rail Trail – Gerry Morton Award; Kangaroo Creek Farm – Tourism Enhancement Award; Connect Communities – Community Booster Award; and Rose Family Orchard – Agricultural Innovator.

April 29 th marks the date for the second annual Green Living Expo in Kamloops, an event that features companies and organizations who promote healthy and sustainable lifestyles with their products and services. The expo will take place at the Sandman Centre, and any business who wishes to participate by setting up an interactive booth may apply online at www. kamloops.ca/expo. Colin O’Leary, Principal of O’Leary and Associates Ltd., was presented with a Top 40 Under 40 award in economic development from the International Economic Development Council,

Managing partner at Daley & Company Chartered Professional Accountants LLP, Norman Daley, FCPA, FCA, was one of eight fellows recognized by the Chartered Professional Accountants of British Columbia (CPABC). The FCPA designation acknowledges CPAs who have made exceptional contributions to the accounting profession or whose achievements have brought them distinction and recognition to the profession.

PENTICTON Wine Crush Market took home the Best Concept Award at this year’s Small Business BC Awards gala, held on February 23rd. Canadian Real Estate Wealth magazine has named the City of Penticton as one of their real estate investment blue chip picks. The city prepares for a season of record real estate sales, as the new homes value reaches $66.7 million; and with a home price index growth of 4.7 per cent within six months, amenities, job opportunities, Penticton is an attractive destination for homeowners. Harry McWatters, CEO and President of ENCORE Vineyards Ltd., was honored with the Spirited Industry Professional Award at the Vancouver International Wine Festival. The

SALMON ARM Salmon Arm’s newest furniture store, Sit and Sleep Gallery, owned by Gordie, Sunny, and Sandip, held their grand opening gala on Thursday, February 16th. The store is located on 1710 10 Street SW, and features a full Lay Z Boy Comfort Studio, Décor Rest, LH Imports, CDI Home Furnishings, and a complete bedding gallery. Faster Than Light Computing celebrated their fifth anniversary in business in the community.

KAMLOOPS Rainbow’s Roost has taken home the honor of Best Community Impact Award from this year’s 14th Annual Small Business BC Awards. The award was

Harry McWatters, ENCORE Vineyards Ltd.

MOVERS AND SHAKERS

MARCH 2017

award recognizes his 50 years in the wine industry and significant contributions to the industry in British Columbia. A new location for Classic Leisure Lifestyles has opened up on 2603 Skaha Lake Road, selling hot tubs, barbecues, chemicals and accessories, billiard accessories and more.

SUMMERLAND Nominees have been announced for the Summerland Chamber of Commerce’ Business and Community Excellence Awards. This year, 67 local businesses and individuals have been nominated for the 14 categories: Business of the Year, sponsored by Summerland Credit Union; Rising Star/New Business, sponsored by RBC Royal Bank; Sustainability Leader, sponsored by SummerGate Winery; Technology and Innovation, sponsored by Accelerate Okanagan; Award for Excellence in Agriculture, sponsored by the Summerland Bottleneck Drive Winery Association; Professional Services Excellence, sponsored by Brown Benefits; Trade Services Excellence, sponsored by Alder Street Auto Body; Manufacturing/ Industrial Excellence, sponsored by Community Futures Okanagan Similkameen; Young

Entrepreneur, sponsored by IGA Summerland; Tourism/ Hospitality Excellence, sponsored by Sumac Ridge Estate Winery; Retail Excellence, sponsored by the Summerland Review; The Arts Award, sponsored by Summerland Waterfront Resort & Spa; Citizen/Volunteer of the Year, sponsored by Nesters Market; and Award for Excellence in Customer Service, sponsored by RE/MAX Orchard Country. Voting is now open and you can learn how to vote as a business member or part of the community on the Chamber website. Celebrate with the nominees at the 79th awards at Centre Stage on March 11, 2017 at a fun “Oscar style” gala evening. Tickets are $30. $5 from each ticket purchased will go to the SSS bursary program. The Summerland Chamber of Commerce welcomed new members this month including: Akribis Leather, affiliated with Akribis Construction, fabricates tool belts and accessories. Simply Floral creates beautifully unique floral designs for every occasion. Waldeck Leather Company will be manufacturing leather products from their home-based business. Nummers! Gourmet, a favorite at local markets, creates delicious, handmade artisan treats for lovers of anything sweet. The Chamber also extends a warm

welcome to Salubrious Seeds, cold-pressing seed oils from the local seeds of the fruit and wine industry, who joined us as a new Corporate Member in January. Tristan W. MacLaggan recently moved to the Okanagan to take on the role of Hospitality Director for ENCORE Vineyards. Tristan says that he is “...very excited to be a part of the team and to continue to grow our brands: Evolve Cellars, TIME Winery & McWatter’s Collection.” Tristan comes onboard to plan a wide range of events at Evolve Cellars this summer and will also be involved in the opening of the new TIME Winery located at the old PenMar theatre in downtown Penticton. Before moving to the area, he managed the GolfBC Group based out of Whistler and spent 4 years managing international events for the Jumeirah Group in Dubai.

Larry Mercier comes from The Penticton Western News, with over 25 years of newspaper experience, all in the South Okanagan. Rob Murphy, who joined the Review as Sales Manager at the end of 2014, left to take a position at The Kelowna Capital News.

17 months. They are now Local on Lakeshore on Facebook and Twitter and their website is taking on a new look as well. They still serve the same great food and are in the same location, but with a more intimate feel. Rock Star District was closed for most of January to do renovations to their Main Street store. The updated look is more ‘beachy’ and laid-back to go with their tagline of “Everyday People, Everyday Wear.”

Cherry Tree Quilts this month announced their redesigned, easier to use website. The site showcases all their latest items, classes, and kits for purchase on-line. In addition to their recent expansion and new downtown location, Maple Roch now has a new website. The website not only profiles their products but details recipes and upcoming events. Both websites are great examples of engaging content to showcase their products and stories.

VERNON

Denise DeLeeuw of Summerland Wellness celebrates her 14th anniversary as a Registered Canadian Reflexology Therapist this month. Recently retired from Interior Health after working there for 27 years, Denise is now able to focus on her own practice at the Wellness Centre on Henry Avenue.

The Summerland Health Care Auxiliary recently presented a $100,000 donation to the South Okanagan Medical Foundation. The Summerland Auxiliary, which runs a popular thrift store on Victoria Road, has now contributed $400,000 towards its $1 million pledge to the foundation’s campaign to provide medical equipment for the Penticton Regional Hospital expansion.

As of February 20th, the Summerland Review has a new Publisher/Sales Manager.

Local Lounge*Grille is making the change to a new name and look over the next few

The Greater Vernon Chamber of Commerce will soon host their Celebrating Excellence: Birthdays, Balloons and Black Ties Awards Gala for the 2017 Business Excellence Awards. The gala, presented by Valley First Credit Union, will take place on March 10 th. The Vernon Snowmobile Association, the oldest snowmobile club in the province, celebrates their 50th anniversary on Silver Star Mountain this year. Vernon Optometry has relocated to 2710 – 39 th Avenue and is now accepting new patients. Murphy Battista LLP has opened a new office in Vernon at #201, 2928 - 29 th Street.

Congratulations

Alanna Grant, Scott Cameron, and Eric Penner

Alanna Grant

Scott Cameron

Eric Penner

The partners at Daley & Company CPA LLP are pleased to congratulate Alanna Grant, Scott Cameron, and Eric Penner on successfully completing one of the rigorous requirements, passing their Common Final Exams, on their journey to qualify as a Chartered Professional Accountant.

250-374-5577 900-235 1st Avenue Kamloops, BC Norman Daley, FCPA, FCA

Paul Mumford, CPA, CA

Michael Parker, CPA, CA

Maureen McCurdy, CPA, CA

Sandra Blair, CPA, CA

Shawn Birkenhead, CPA, CA

Kevin Cooper, CPA, CA

daleyllp.ca

OPINION

MARCH 2017 A division of Invest Northwest Publishing Ltd. Thompson Okanagan Office #210-347 Leon Avenue, Kelowna, BC V1Y 8C7 Toll free: 1.866.758.2684 Fax: 1.778.441.3373 Email: info@businessexaminer.ca Website: www.businessexaminer.ca

PUBLISHER/EDITOR | Lise MacDonald, lise@businessexaminer.ca SALES | Joanne Iormetti – joanne@businessexaminer.ca, Thom Klos – thom@businessexaminer.ca, Josh Higgins – josh@businessexaminer.ca WRITERS | Julia MacDonald, John MacDonald, Beth Hendry-Yim, David Holmes, Linda Wenger, Kristin van Vloten WEBSITE | John MacDonald

EUROPEAN FREE TRADE AGREEMENT RATIFICATION IS GREAT NEWS

MARK MACDONALD

h e E u r o p e a n U n i o n’s rati fication of thei r f re e t ra d e a g re e m e n t with Canada is great news for Canadians. What is called the EU-Canada Comprehensive Economic T rade Ag reement (CETA) is a landmark for this country, which will result in much easier access for ou r compa n ies to the massive European market, and vice versa. With EU firms enjoying the same removal of prohibitive tariffs, that opens doors for them in Canada, although our market of 35 million people is relatively small, considering the EU’s population of 508 million. CE TA wa s t he crow n i ng a c h i e ve m e nt of t h e for m e r Conservative government, with the finishing touches applied just prior to the 2015 federal

election. Conservative governments are those that have introduced almost all free trade agreements for this country, i n c l u d i n g t h e C a n a d a-U S Free Trade Agreement, North American Free Trade Agreement (NAFTA, featuring Canada, the U.S. and Mexico), and the Trans Pacific Partnership with 12 mostly Asian countries. Federa l Libera ls have been known to express their dislike for such agreements, much to the del ight of a sl iver of the electorate, but have never undone one of the deals thus far. P r i me M i n ister Ju st i n T r ude au even h a i led t he CE TA ratification. Taking potshots at free trade may be effective campaign fodder, but the realities of governance dictates that these deals are good for Canadian business, which means jobs, and, of course, increased government revenue. Once in power, that simply cannot be ignored. O ne ca n not st ress enou g h how i mpor ta nt free trade agreements are with nations other than our current number one trading partner, our closest neighbour, the United States. W hen a ny busi ness has one major customer, it is subject to the whims and wants of that cl ient – a nd i f the compa ny

changes its buying plans, then it’s certain economic disaster. Canada has traditionally inhaled the exhale of the American economy, and overall, has certainly benefited. The last economic downturn was a rare exception as Ca nada skated through very well compared to most nations, and some of that success was due to our country’s diversification in trade. BC’s forest industry, in particular, would have been completely ravaged if it was solely tied into the U.S. economy as it traditionally has been. However, strong demand from Japan and China produced a spike in exports in that sector, which benefited us immensely. With A mer ica n hou si ng sta r ts at record lows a nd t he bu l k of building material comprised of Canadian softwood lumber, that industry would have been decimated. Oil and gas is another issue. Americans have enjoyed a sizea ble d i sc ou nt on Ca n a d i a n petroleum exports. When the price of a barrel of oil was over $100, it ran as much as $35 U.S. per barrel, so it would be safe to say t h at st i l l r u n s i n t he neighbourhood of 30 per cent. If there is any way Canada can get that most valuable resource out to other markets, it would

provide a tremendous boost to employment, as well as government revenues. L ook i ng at a map show i ng U.S. pipelines, it looks like a spider web covers their port ion of t he cont i nent. T h at American monies are used to bolster Canadian anti-pipeline protesters is hypocritical at best, although some people recog n i z e t hese f u nd s help protect U.S. interests and the discounts they currently enjoy. It also protects the railway traffic that carries Canadian oil to southern U.S. refineries. S o, i f Ca n a d a c a n ge t t h e Energy East pipeline underway, then completed, that wou ld give us access to the vast European market. The twinning of the K i nder Morga n pipel i ne gives us more potential export potential for Asia, although it would have been more lucrative if the Enbridge proposal was allowed to proceed. Anything we can do to lessen ou r rel ia nce on one ma rket – the U.S. – is good for our long-term econom ic hea lth, and hedges us against the inevitable dips that occur. To the horror of T rudeau’s green supporters, he approved the twinning of Kinder Morgan, which to some, was another broken campaign promise

and betrayal of trust. B ut l i ke f re e t ra d e a g re ements, the realities of being “t he m a n” overseei ng t he national budget clearly demonstrates that vag ue, populist campaign promises can’t be kept once reaching office. T here are too many jobs and too much government revenue tied to the oil and gas sector to simply turn it off, as extremists would like. It is sha mefu l to pa nder to such interests disingenuously, but that’s what it’s come down to – say whatever you have to in order to gain power, and do what you have to do and what t he e c onomy d ic t ate s onc e you’re in. The numbers show that only p rov i n c e s w it h oi l a n d g a s economies are showing black on their ledgers. Take that out, and the country’s economy is in tatters. It’s not just the direct jobs and revenues from the oil patch – it’s the ancillary businesses that emerge to service that sector, and everything else that results. Free trade is good a nd necessa ry for Ca nada, a nd the federal government is right to applaud Europe’s approval of a document that could go a long ways towards lessening our reliance on the U.S. market.

FEDS MUST REVERSE COURSE ON MORE CAMPAIGN PROMISES

THE FRASER INSTITUTE CHARLES LAMMAM & JASON CLEMENS

he federal government’s economic advisory council led by the managing director of global consulting giant McKinsey and Company has called on the federal government to reverse several of its most high-profile policies. Many of the policy recommendations submitted by the council would likely lead to improved economic

growth. It is, therefore, political barriers rather than economic concerns that would impede such policies. One of the highest profile recommendations is the raising of the age of eligibility for retirement benefits from public programs to 67 from 65. While in opposition as well as during the 2015 federal election campaign, the Liberals heavily and consistently chastised the governing Tories for raising the age of eligibility for Old Age Security (OAS). The proposal from the council calls for a much broader reform, which is raising the age of eligibility for all public programs including OAS as well as the Canada Pension Plan and other senior benefits. Such a reversal would be politically costly, particularly given the government’s recent high profile reversal on its electoral reform promise. But raising the age of eligibility makes eminent sense when one considers the aging of our population. As the council noted, Canada needs stronger incentives for people to remain active in the

Abandoning Their Promise on Electoral Reform Was Only a Start

labour force as they age. Increasing the age at which they can access public benefits make sense in this context. Strangely, though, given the council’s focus on labour market participation, it did not mention or recommend one of the most obvious policy reversals needed to improve the incentives for workers to remain in the labour force: taxes. One of the principal reasons to remain in the labour force, work extra hours, and/ or invest in one’s skills through job training and education is the monetary gain. The monetary gains from such activities are limited by the applicable income and payroll taxes borne by workers. For almost all Canadian workers, the marginal tax rate - that is, the tax rate that applies to an extra dollar of income - has risen under the Liberal government. The combination of a higher persona l income ta x rate on upper-income earners and the expansion of the Canada Pension Plan means that almost all workers will experience a reduction in

the share of extra income they keep compared to what the government gets. Lowering these tax rates would improve the incentives for workers to work. Again, though, such a policy would require the governing Liberals to reverse course on major election commitments that led to higher taxes. T h e T r u d e au gove r n m e nt seems to be in a place where they’re increasingly being forced to recognize the difference between governing and campaigning (and being in opposition). Governing requires difficult decisions that are in the best interests of the population at large. As evidenced by the reversal on electoral reform, the governing Liberals have shown their ability to lead. The question now is whether they will accept the analysis of their own advisory council and reverse course on yet more policies. Jason Clemens and Charles Lammam are economists with the Fraser Institute.

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MARCH 2017

Pacific Coastal Airlines Now Serving The Okanagan Region PCA’s Flight Operations Are Based At The Kelowna International Airport

ELOWNA – A leader in the airline business on the BC coast for more than four decades Pacific Coastal Airlines (PCA) is now setting the standard for air travel in the province’s Interior. Opening its first operation at the Kelowna International Airport last year PCA is now providing a mix of chartered and scheduled air service to communities throughout the region. “As a third generation British Columbian I love anything that’s a true blue BC success story and that’s exactly what the Pacific Coastal Airline story is to me. You really can’t get any more BC than this,” explained Jenelle Hynes, PCA’s Business Development and Customer Service Manager for the Okanagan Kootenay Region. Founded more than 40 years ago by one time truck logger (and second generation forestry worker) Daryl Smith, the PCA story is one of an airline that might never have been. An avid aviator in his own right the company founder and Chief Executive Officer (CEO) had acquired his first aircraft as a support for his forestry business in the Bella Coola region. Flying into the remote sites where his crews worked he would often find himself providing rides for those heading in the same direction, or carrying the odd piece of cargo as a favor for friends. In time it became clear that an airline was needed to service this market and as a result Pacific Coastal Airlines was born. Now into its second generation, PCA’s President is Quentin Smith, son of the company’s founder – operating at the head of a regional air carrier currently operating a fleet of nearly 30 aircraft and having a staff count in excess of 300 (including more than 70 pilots). Pacific Coastal Airlines serves communities up and down the BC coast with regularly scheduled flights as well as the Kelow na, Prince George and Cranbrook markets. While floatplanes where the spr i n gb oa rd t h at help ed to

PCA’s new Okanagan operations are being headquartered out of the Kelowna International Airport

“What we promote is ‘Fly Local’ and by flying with us you’re using a local airline.” JENELLE HYNES BUSINESS DEVELOPMENT MANAGER, PACIFIC COASTAL AIRLINES

launch the airline, it’s with its collection of state of the art commuter aircraft that the company is currently servicing its Interior client base. Operating a number of Saab 340 series turboprop airliners capable of carrying more

than 30 passengers, to smaller Beechcraft 1900 executive style machines (with a passenger capacity of 19) PCA is providing a service with a focus on comfort and speed. “There’s no better way to appreciate the scenery of this region than by air, and with the types of aircraft we operate passengers can see the province at its very best,” Hynes said.

Always the airline of choice for business travelers f lying throughout the province, PCA is increasingly seeing a sharp spike in the numbers of leisure and holiday travelers who have made the Pacific Coastal switch – especially in the Interior. “What we promote is ‘Fly Local’ and by flying with us you’re using a local airline, a company created in BC to serve the needs of the

province’s smaller communities,” she explained. “We are always going to be a BC airline. We may eventually venture outside of the province but I don’t think that’s really a priority. For us the priority is to be ‘The BC Airline’ – that’s the way has been since the beginning.” To lea r n more please v isit the airline’s website at: www. pacificcoastal.com

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a guest. Call us today at 250-765-2047 or visit us online www.glennon.sandler.com at www.glennon.sandler.com

MARCH 2017

CARVING A NICHE BUILDS SUCCESS

Marlin and Pauline Weninger have also explored their other passion, golf. Developing the Black Mountain Golf Community and designing and building the Shannon Lake Golf Course Clubhouse.

A passion for skiing and golf leads Okanagan developer to a unique market and specialized skill set

ELOWNA – Weninger Construction & Design Ltd. is at the top of its game with three Gold Tommie wins: Best Renovation over $400,000, Best Kitchen renovation over $100,000 and Best Master Bedroom over $20,000. Bearfoot Chalet located at Big White Ski Resort was outdated but had stunning views and great bones. The custom renovation with high end finishes showcases the Weninger’s design build concept and created a unique, outstanding home for the owners. According to Pauline Weninger, owner and interior designer for Weninger, every aspect of the renovation had an exciting feature, from the six-foot elk antler chandelier to the massive Log structures at the entry way. “One of our standout project design elements is to capitalize on the views we get in the Okanagan,” she said. “For this project we took out 15 panels of window separated by framing and replaced them with four large

open pieces of solid glass. Now the view is the main feature.” With a large budget and the homeowner’s clear vision and input for the final product, the design parameters allowed for the unique and the standout. A wine cellar was added under the stairs to complete the wine bar, an unused garage became a games room, Weninger’s custom built and signature bunk beds were added to the youngest child’s room complete with a real fireman’s pole, the master ensuite was redesigned to include a steam shower with flagstone and a mosaic river of pebbles running through it. “A huge 1000-pou nd sol id piece of rock was put on top of the fireplace downstairs to hold a copper hood,” said Weninger. “It was a challenging job getting the rock into place. There was also an ocean pearl rock slab cut in a curve to fit the games room bar that K2 Stoneworks specially made for the project.” “Robinson Lighting, who supplied the lighting fixtures and lighting package tracked the pieces down that were found online, they did a great job in making the vision of lighting come together, from the stone onyx lamp shades to the garnet SEE WENINGER CONSTRUCTION | PAGE 21

Three massive logs from Pioneer Log Homes in Williams Lake fit into the base of the roofline adding support and a framework for the impressive home CREDIT:MATT SZYMKOW

Bearfoot Chalet has stunning views and great bones, so home owners focused on renovating. CREDIT:MATT SZYMKOW

U YO

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MARCH 2017

The Weninger team and family provide design, build and project management services CREDIT:WENINGER CONSTRUCTION & DESIGN LTD

WENINGER CONSTRUCTION CONTINUED FROM PAGE 20

In the City of Kelowna, Weninger has done many special features including design and consulting for developers and property owners, assisting them to maximize the use of their land CREDIT:WENINGER CONSTRUCTION & DESIGN LTD

gemstone fixtures.” “ It’s a wa r m a nd i nv it i n g centerpiece and gives a real chalet feel.” The award-winning kitchen is a study in modern convenience, but with the warm wood accents and stunning lines framing a view of neighbouring chalets, it retains its rustic appeal. T he backsplash is made of natural grey tone rock tile and, behind the stove, copper medallion tile was used, fired and made specifically for this home, blending well with the copper rangehood and large copper sink. The room was part of the vision to tie the natural concepts and features together and create a flow throughout the home. But by far the largest design feature are the three large logs

carefully placed at the front of the home. Supplied by Pioneer Log Homes in Williams Lake, (the company seen on HGTV as the Timber Kings), they were built into the structure of the entryway providing support and an eye-arresting first impression. Marlin Weninger, Pauline’s husband, business partner, designer and founder of the company, had a specific look in mind for the structure. “I knew what I wanted,” he said. “I had a vision of a curved log that would fit into the base of the roofline encompassing the three doors at the front. We waited six months before Pioneer found the perfect log. Now there is a real flow right from the entry to the rest of the home. A longstanding Kelowna construction company, the Weninger name has deep roots in the SEE WENINGER CONSTRUCTION | PAGE 22

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MARCH 2017

A carved out solid piece of rock was used as a bathroom sink to continue the chalet’s natural design flow CREDIT:MATT SZYMKOW

The winning kitchen at Bearfoot Chalet included copper tile, sink and range hood and rustic wood cabinets and flooring CREDIT:MATT SZYMKOW

WENINGER CONSTRUCTION CONTINUED FROM PAGE 21

community. Originally owned and operated by Marlin and his father Ron, it was founded in 1989. “I started early in the 70’s learning how to build, doing some framing and helping dad

on jobs,” said Weninger. “By 1989 I had had a lot of construction experience. But the drafting I learned in high school was where my strongest interest was.” He explained that his drafting education got a real boost when a local draftsman that his dad knew took him on and taught him more in-depth drafting.

Pauline and Marlin met while attending college, at the ski club. Both have a passion for the sport, which would go on to play a significant role in their work lives. The first house they built together was their own, but it was in 1991 when they, a friend SEE WENINGER CONSTRUCTION | PAGE 23

Always a pleasure to work with Marlin, Pauline and their team! Thanks for your trust in us 2 0 1 7 TO M M I E G O L D W I N N E R VISIT THE SHOWROOM

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MARCH 2017

Weninger Construction accepts three Gold Tommies for the impressive Bearfoot Chalet CREDIT:WENINGER CONSTRUCTION & DESIGN LTD

The large copper range hood is an eye-catching centerpiece in the kitchen CREDIT:MATT SZYMKOW

Weninger custom builds timber frame bunk beds to perfectly fit client’s space CREDIT: MATT SZYMKOW

WENINGER CONSTRUCTION CONTINUED FROM PAGE 22

and their parents were one of the first to build on a lot in Snowpine Estates at Big White, that they began carving out a niche for themselves in building chalets and unique and challenging buildings. “We built a duplex, learning a lot about the terrain and weather conditions. We had to be aware of ice wicking from roofs, of steep slopes, and of the specific needs of homeowners living from ski slope to home.” The next few years at Big White saw the company designing and building eight more two, three and four plex homes in Snowpine Estates, a 22 live-in unit condo called Grizzly Lodge, four more three to four plex homes in Snowpine and a large majority of the homes in Feathertop Estates.

“With our design and build service we are competitively priced,” he said. “We create a

budget that makes sense to the client, focusing on what their priorities are and where they want to spend their money. It’s a way of maximizing our client’s dollar.” The business is still a strongly fa m i ly ow ned compa ny. A lthough Ron Weninger retired 10 years ago, Marlin and Pauline’s two daughters, Shauna Wizinsky, project manager and designer and Robyn MacDonald, administration and HR, as well as Pauline’s sister, Josette Genest, business administrator, are very much involved. “T here is a lot of dreaming and discussions over our supper table,” said Pauline. “We love our projects and are constantly exchanging ideas. Jenny Giesbrecht, our project coordinator and purchaser keeps us grounded and Ethan Whittla, on site project manager, helps keep the projects moving on time and budget!” The couple emphasized that they see their business as a relationship, not so much about money as about doing what they like to do. “We don’t need to make a killing on our projects. We want to do a good job, make a decent living and at the end of the day be proud of our relationship with clients and the projects we built for them.” Over the years, Weninger has amassed an impressive resume of projects, not just on the ski slope but in town and have done many special features such as commercial kitchens, cigar humidors, built-in fish tanks, unique

Serving the Kelowna area since 1948 “We are proud of our allegiances with companies like Weninger Construction & Design, servicing all their excavations, site servicing and landscaping needs at Big White Ski Resort and in the Kelowna area” Brad Serwa 250-860-2388 4215 Spiers Road, Kelowna, BC V1W 4E3

in-home bars, accessible pools, home theatres, wine storage, and larger multifamily commercial mix buildings. Recently Weninger Construction grew, not only with their third grandbaby, but working farther afield, designing and project managing an apartment complex, Kenneth Park, on Vancouver Island, and also growing into a new and larger place of business. “We wanted a shop for our guys to store tools and to do finishing work. Having the business and shop together makes it easier to keep track of inventory and get our prep work done more efficiently,” Weninger said. “We also needed a good space to prep and build our custom bunk beds or some of the 26 foot long logs we

finish.” Since building their first set of custom beds in 1997, demand has continued to grow, especially for ski chalets wanting to capitalize on space. “We custom design any style with timber frame that are perfectly sized to the client’s space. They can also have added features like steps with drawers or a fireman’s pole.” A total of four Gold Tommies now proudly sit in Weninger’s new offices, maybe even with a grandbaby or two playing with them and dreaming of their turn to take up the hammer or drafting pencil. Weninger Construction is at #102B-Dougall Rd., North in Kelowna www.weningerconstruction.com

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CONGRATULATIONS on another great project! Kevin Santos, BComm, CPA, CA 200-1633 Ellis Street | Kelowna | BC | V1Y 2A8 T +1 250 712 6876 F +1 250 712 6850 E Kevin.Santos@ca.gt.com W www.grantthornton.ca

MARCH 2017

Crown Agency Introducing Business To Technology Solutions Innovation Council Organized Regional Innovation Opportunities Provincial Tour

The President of the BCIC, Carl Anderson, was on hand at the Kamloops stop over held February 10

AMLOOPS – Any industry, from traditional to the latest concept, can directly benefit from the incorporation of new technologies. To bring that message home the BC Innovation Council (BCIC), a government owned Crown agency, recently organized a seven community road trip that brought together industry leaders and local business persons to help find solutions to the business challenges they routinely face. K ic k i n g of f Febr u a r y 7 i n Pri nce G eorge the i n formation and networking tour made stops in Victoria, Kamloops, Castlegar, Nanaimo, Terrace and Kelowna – wrapping up on Vancouver Island March 6. The Kamloops stop over occurred February 10 and saw representatives from such industry heavy weights as FortisBC, IBM and Munden Ventures Ltd., a local family owned trucking company that has recognized and embraced the advantages the emerging technologies can bring to the everyday operation of its business. “The BC Innovation Council has been created to help present innovative commercial applications of technology. In essence helping to move technologies into traditional industries in British Columbia,” explained Carl Anderson, BCIC’s President and Chief Executive Officer (CEO). “We’ve been created to help industry take advantages of the new tech and move them into existing industries.” I n add ition to serv i ng as a conduit between business and technology the BC Innovation Council also funds 14 different

Carl Anderson is the President and the CEO of the BC Innovation Council, which organized the tour

“Our focus is finding ways of moving technology out into the workplace, anywhere in the province.”

BCIC’s Regional Innovation Opportunities provincial tour made stops in seven BC communities including Kamloops

CARL ANDERSON PRESIDENT / CEO, BC INNOVATION COUNCIL

business accelerators created to help jump start new and expanding businesses, including seven located outside of the Lower

Mainland. BCIC also assists business by providing access to funding, expertise, information about new markets and other key business fundamentals. The goal of offering local businesses expertise and insights was the central motivator for organizing the Regional Innovation Opportunities provincial tour. “Our focus is finding ways of moving technology out into the workplace, anywhere in the province. The big part about it that I think is really cool is that we’re supporting communities a nd bu si nesses t h rou g hout British Columbia,” Anderson explained. “This kind of tech can actually

help businesses right in the regions where the people are – allowing them to continue to live and operate in those regions by making use of the technologies that are available to everyone, not just in the major centres.” When the Council’s Innovation Tour made its stopover in Kamloops Todd Stone, the MLA for Kamloops – South Thompson, said the event could serve as a catalyst for future business development in the region. “The Regional Innovation Opportunities tour is bringing Kamloops innovators together with government and industry to find solutions to business challenges. These solutions will rely on B.C.

technology, potentially growing our tech sector and local jobs.” For A nderson, a one-t i me nuclear physicist and now BC Innovation Council President, the Innovation Tour offered both insights on the potential of new technology for industry and an opportunity to assess the needs of regional business leaders though the feedback received. “To get the feedback we received was invaluable. This tour provided an opportunity for business people to learn and network while we learned from the participants so everybody wins.” To learn more please visit the company’s website at: www.bcic.ca

MARCH 2017

ROCK THE TRADE SHOW FLOOR

SALES JOHN GLENNON

s Sales Professionals, we can’t think of many prospecting options that we enjoy more than a busy Trade Show floor. Why? Where else can you get so much practice? Where else can you interact with multiple prospective clients each hour? Where else do you have people approaching YOU about your products or services? On the other hand, you must be really effective at engaging people in conversation, and in the RIGHT conversation, to assure your Trade Show success. In the fast paced environment of the Trade Show floor, where people need to move along to walk all the aisles, you’d better know what you’re going to say when someone walks into, or even nearby, your booth. And you’d better not waste

your time talking with people who could NEVER buy from you nor refer you to someone who can. So how do we get this effective conversation started? Do we need a “30-second commercial”? How do I respond when they say, “So, what do you folks do here?” Many sales professionals think the first step to qualifying a prospect at a Trade Show is to have their “elevator pitch” polished up and ready to go. They believe that by doing this they are ready for any prospect who asks the question - “So, what do you folks do here?” They hear the question and automatically break into their “pitch”, which may sound something like this - “We are a leading provider of health insurance to manufacturing companies on Long Island, with 35% market share, and the largest portfolio of insurance options available.” We strongly recommend a different approach. Try starting with a “framing statement”, a nonpitchy, factual statement about your company. When we say, “We are a leading provider of health insurance to manufacturing companies on Long Island, with 35% market share, and the largest portfolio of insurance options

URSE VERNON PROJECT TYPE

PROJECT building goalsNew as rental wellcondominium as company - 4 storeys - 37 units - wood frame construction

visions and goals, a

PROJECT STATUS Development permitis application powerful synergy approval anticipated spring/17 ARCHITECT created

RW Scheidt Design - 1683 Blondeaux Cr, Kelowna V1Y 4J8 250-860-5061 DESIGNER Cornerstone Contract Services 3422 Camelback Dr, Kelowna V1X 8A8 250-491-4090 GENERAL CONTRACTOR MSC Metal Structures - 200 1460 Pandosy St, Kelowna V1Y 1P3 778-760-2882

KELOWNA LOCATION

2486 Hwy 97 N - Holiday Inn Express

of the vision and the attainment PROJECT TYPE of the goals. Commercial New Establish a plan of action to PROJECT achieve the vision. It is posNew Holiday Inn Express and sible toSuites move “what is” closer to - Hotel, 6 storeys, 120 “what rooms, couldindoor be” –pool, but wood not alone frame and notconstruction without a- commercial plan. The last step in visioning is to establish a plan of action. Develop the goals that give life and action to the

GREEN SHEET BUILDING BRIEFS CITY OF WEST

ARCHITECT Garry Tomporowski Arch - 243 1889 Springfield Rd, Kelowna V1Y 5V5 250-979-1668

3902 3908 30 Ave & 3901 29 Ave - Marigold goals areManor in alignment

Multi-Family New and with team visions

you are having that you were hoping we might be able to help you with?” Notice that these are open-ended questions, intended to keep the ball in Bob’s court. He may then launch into the details of his issues, in essence telling us how to sell him. On the other hand, he may say, “Oh, I don’t know. Tell me more about your company and what you can do for us.” Now we have to be prepared with the third phase of our interaction strategy (which is only necessary if phase two didn’t get Bob talking about his issues). Provide Bob with several “Pain Statements” that Bob may be able to relate to, and that indirectly tell Bob what you do: “We work with business owners like yourself who are frustrated by the rising costs of health insurance eating into their profits, who feel they could be getting a higher level of attention and creativity from their health insurance broker, or who are concerned that their insurance has not kept up with the changes in their company. I don’t suppose you can relate to any of these, can you?” If these Pain Statements are well thought-out, you will almost always get a positive response, allowing you to say, “How so? Tell 250-762-2906

WhenLOCATION personal visions and

available,” who do we sound like? We sound just like every other salesperson at the show, that’s who. How about this? - “Hi, Bob. We do health insurance. What do you folks do over at ABC Company?” Notice what happened: Rather than getting a sales pitch, Bob got a conversation. He has a Trade Show Badge clipped to his lapel; it has his name and his company’s name. We certainly answered his question, but let’s find out who the heck this guy is! When Bob tells us a little about his company and himself, which he loves to do, we can then - if appropriate - go on to the next phase of the conversation - to determine if Bob has any issues, challenges, or opportunities that we can help him with. We have two favorite ways to accomplish this. First is the tonguein-cheek question, “Why would you POSSIBLY stop by a health insurance company’s trade show booth?” That often gets a laugh, followed by a valid response, like, “Well, sometimes we have a problem with ________.” Alternatively, you might ask the question, “As it relates to your health insurance, was there any particular issue or challenge

SIMONE SUNDERLAND

SIMONE SUNDERLAND KELOWNA

me more about that...”, which gets them talking once again. After a few moments, you can suggest that there seems to be enough going on there that, perhaps, Bob would be willing to keep your conversation going after the Trade Show. If he is, then you’ve accomplished a key Trade Show objective - you’ve developed a solid pre-qualified lead. Remember your goals at a Trade Show: (1) Build rapport to make people comfortable enough to engage in conversation with you (2) Qualify them to a level that determines if you can justify spending much time with them (3) Get them ta l ki ng about themselves (4) Determine a next step - typically a commitment to reconnect and talk further after the Trade Show. John Glennon is the owner of Insight Sales Consulting Inc, an authorized Sandler Training Licensee. He can be reached at jglennon@sandler. com, toll free at 1-866-645-2047 or visit www.glennon.sandler.com. Copyright 2013 Sandler Training and Insight Sales Consulting Inc. All rights reserved.

PROJECT New rental condominium development - 2 structures - 6 storeys - 119 units - 1, 2 & 3 bedrooms - u/g parking PROJECT STATUS Construction start anticipated spring/17 ARCHITECT Abele Architecture - 2001 1755 Haro St, Vancouver V6G 1H2 604 682 6818

LOCATION PROJECT STATUS PROJECT 2417 Dobbin Rd - Commercial - West Development permit application New water treatment facility Kelowna - the disMedical Office Building approval anticipated summer/17 DEVELOPER trict is currently testing several PROJECT STATUS andmethPharmacy Seymour Pacific Developments Building permit approval anticiARCHITECT ods including membrane technology LOCATION 100 St Anns Rd, Campbell River PROJECT TYPE pated shortly Architecturally Distinct Solutions PROJECT STATUS 175 Kokanee Way - Ramada Hotel 501 1630 V9W 4C4 250-286-8045 Commercial New Pandosy St, Kelowna V1Y ARCHITECT Design underway - Tender call for PROJECT TYPE 1P7 250-448-7801 PROJECT Calnitsky Architect Inc - 124 General Contractor anticipated New medical office building and commercial Nassau St N,new Winnipeg R3L 2H1 DEVELOPER July/14 - construction completion pharmacy - 3 storeys - approx 204-453-6441 RA Quality Homes Ltd - PO Box PROJECT anticipated late 2015 site - metal flashLOCATION 22024 Capri, Kelowna V1Y 9N9 250- 16,000 sf project New Ramada Hotel in the Campbell DEVELOPER LOCATION ings - aluminum windows CONSULTANT 317-3253 2241 Springfield Rd - Mission PR Hotels Ltd - 315 Idylwyld Dr Creek industrial park - 4 storeys 6012 Kootenay St - Kiwanis Manor PROJECT STATUS Crossing Westside Expansion N, Saskatoon 0Z1- 306-3843,780 sm - 80 S7L rooms restaurant - pool Opus Dayton Knight - 255 1715 Development Permit Application Dickson Ave, V1Y 9G6 250-868-4925 8844 with waterslide - elevators - concrete PROJECT TYPE resubmitted - construction complePROJECT TYPE OWNER construction - roof articulation with commercial tion anticipated December/17new Seniors Housing building, 1 storey, approx 17,000 sf total, 8 units, restaurant

KAMLOOPS

CENTRAL OKANAGAN REGIONAL DISTRICTOLIVER

KELOWNA

porte cochere - asphalt shingles - 98 District of Sicamous - 1214 PROJECT LOCATION ARCHITECT PROJECT surface parking stalls Riverside Sicamous V0E 2V0 E of Upper CanyonAve, Dr - Townhouses - Meiklejohn New commercial urbanExpansion lifestyleand renovation of the Architects Inc 250-836-2477 PROJECT STATUS SFD - Wilden Lost Creek centre - 6 St, buildings - 2Kiwanis to 7 storeys (Penticton) - 201 75 Front Seniors Manor - 2 storeys LOCATION PROJECT MANAGER Construction anticipated Penticton V2A -1H2 250-492-3143 retail commercial at ground level - shared dining room 600 Boynton start Pl -Townhouses - late PROJECT TYPE shared kitchen 2014 MHPMNew - 550 555 W 12th Ave, with office units above underground Knox Mountain Village Multi-Family managers office - lounge - 2 new GENERAL CONTRACTOR Vancouver V5Z 3X7 604-714-0988 parkade 80 above ground short suites 444 sf and 406 sf - stucco ARCHITECT Scuka Enterprises Ltd 881 Hwy 33 PROJECT TYPE PROJECT term parking stalls and fiber cement siding - new patio East, Kelowna V1X 6V1 250-765Multi-Family New New townhouse development - 20 DF Architecture Inc - 1205 4871 Shell doors, windows, additional insula0136 PROJECT STATUS structures - 19 duplexes, 1 SFD - 2 Rd, Richmond V6X 3Z6 604-284-5194 PROJECT tion throughout storeys - 39 units - enclosed garages Development permit application New townhouse development - 1 DEVELOPER PROJECT STATUS submitted structure - 7 units - 2 storeys - 2 PROJECT STATUS LOCATION Prism - 35711,659 Barmond Rezoning Rezoning application approval and 3Ventures bedroomsInc - approx and development permit ARCHITECT Ave, V7E 1A4fiber 604-338-4656 anticipated March/17 To Beand Determined - Ice Facility sf toRichmond 1,695 sf - vertical application OCP amendment Ekistics Town Planning - 1925 Main LOCATION cement planking exterior with application submitted OWNER PROJECT TYPE Vancouver V5T 3C1ARCHITECT 604-739-7526 175 Kinney AveSt, - Condominiums smart board trim and cultured New Town Planning Services Inc Prism Hotels and Resorts - 800 APPLICANT institutional add/alter stone accents - asphalt shingles DEVELOPER 1464 St Paul St, Kelowna V1Y 2E6 PROJECT TYPE 14800 Landmark Blvd, Dallas TexasWilden Construction - 286 Clear enclosed garages PROJECT R366 Enterprises Ltd -250-860-8185 4870B Chute, Point Place, Kelowna V1V 2X6 Multi-Family New 75254 214-987-9300 New ice facility for the Greater Kelowna V1W 4M3 250-764-8963 Vernon area to replace the aging GENERAL CONTRACTOR Civic Arena - 4,000 seats - may be Lambert and Paul Construction Ltd -

VERNON

PENTICTON

SUMMERLAND

MARCH 2017

SUMMERLAND CHAMBER CELEBRATES BUSINESS AWARDS NOMINEES

SUMMERLAND CHRISTINE PETKAU

he Summerland Chamber of Commerce held its annual Nominees’ Reception on Feb. 10 th , to celebrate all the nominees for the 79th Annual Business and Community Awards. The reception was sponsored by Nesters Market in Summerland with wines provided by the Bottleneck Drive Winery Association. 67 businesses and individuals have been nominated in 14 categories, which is a 38% increase in nominations over last year. These awards celebrate entrepreneurial spirit, leadership, best business practices, and contribution to the economy and to the community. The nominees are as follows: Tourism/ Hospitality Excellence sponsored by Sumac Ridge Estate Winery: 8th Generation

This annual event’s Nominee’s Reception was sponsored by Nesters Market Summerland on February 10th, 2017 PHOTO CREDIT: SUMMERLAND CHAMBER OF COMMERCE

Vineyards, Bead Trails Experience, L a P u nta Nor te Guest House, Local on Lakeshore, Saxon Estate Winery, Summerland Waterfront Resort & Spa, Zias Stonehouse Restaurant. Retail Excellence sponsored by the Summerland Review: Cherry Tree Quilts, IGA Summerland, Pharmasave Summerland, Rock Star District, The Peach Pitt of Summerland, SASS Boutique. Award for Excellence in Customer Service sponsored by RE/ MAX Orchard Country: Laura

Avd ich a n d N o r m a B ra d ley – Summerland Credit Union, Hedy Chen – Hagen’s Travel & Cruises, Sam Cheveldave – Summerland Waterfront Resort & Spa, Tara Hollas – Summerla nd Foo d Ba nd & Resou rce Centre, Retha Marsden – Edward Jones (beside Nesters), Johanne Roy – Nesters Market Summerland. T ra d e S e r v i c e s E x c el l e n c e sponsored by Alder Street Auto Body: Deputy Diesel Performance, Integra Tire Auto Centre,

Protecting Personal Assets from a Business Disaster

f you are a business owner t here a re steps you ca n take for protecting your personal assets from a business disaster. It is best if these steps are taken when the business is started. Most people th i n k it w i l l never happen to them. However, business disasters do happen! In my practice, I have seen many disastrous results of business owners who did not exercise even the simplest of some of these tips, only to lose their home or retirement funds or their life savings. One of the first considerations in protecting your personal assets from a business disaster is whether the business is incorporated or not. Incorporating the business offers various protections for a business owner. G et p rofe s sion a l a dv ic e. An accountant and a lawyer can give you advice to get the business off to a good start

and for protecting your personal assets from a business disaster. Only one spouse should be a director. Limit family exposure to risk. Directors are responsible for any outstanding source deductions, GST and provincial tax. Be loyal to the business’s statutory creditors. Always pay statutory debt on time. Statutory debt owing is a personal liability of directors. Don’t have significant assets in your personal name. You c a n h ave a l l you r si g n i f icant personal assets in your spouse’s name for protecting your personal assets from a business disaster. This works b e s t i f y o u h a v e a s t ro n g marriage. Avoid giving personal guarantees to suppliers or a landlord. In some cases such as dealing with a bank you must give a personal guarantee or you will not get the loan. In

many cases simply stating that a personal guarantee in not available will suffice. Have only the corporation borrow funds from the bank. Don’t allow the bank to lend t he money to you p ersona l ly. St r uct u r i ng t he debt this way will mean that if the business fails the bank will be paid funds from the sale of the business assets first and will only look to your personal assets if there is a shortfall after liquidating the business assets. If a fa m ily member lends money to the business that person should take back security for the loans. The secu r ity docu ments a nd t he re g i s t ra t i o n o f t h e d o c uments must be done by a lawyer. This way, if the business fails the family member will get paid ahead of unsecured creditors thus protecting personal assets from a business disaster.

Earl Sands, MBA, CGA, CPA, CIRP, LIT - is a Licensed Insolvency Trustee. He wrote the Personal Insolvency Guide, which was published by Self Counsel Press and has been sold in stores across Canada. He currently operates one of the best bankruptcy resources on the Internet; https:// bankruptcycanada.com/.

Selles Roofing Co., SIS Roofing and Exteriors, Verity Electrical Contracting. P rofe ss i o n a l S e r v i c e s E xcellence sponsored by Brown Benefits: ABK Restoration Services Ltd., Avery Law Office, Beauty & the Brit, Beauty Box Studio Inc., Lakeshore Fitness + Health, Morpheus Graphix, Patrick Mu rphy of R E/ M A X Orchard Country, Providence Funeral Homes Summerland, Terry Sedawie of R BC Royal Bank, Spokes Clinical Naturopathy, Mike Stohler of RE/MAX Orchard Country, Summerland Family Chiropractic, Summerland Credit Union. Sustainability Leader sponsored by SummerGate: 8th Generation Vineyards, Grasslands Nursery and Garden Supplies, Hunter’s Hill Holdings Ltd., and Okanagan Crush Pad Winery. Award for Excellence in Agriculture sponsored by Summerland’s Bottleneck Drive Winery Association: Brarstar Orchards, LocalMotive Organic Delivery, LocalMotive Organic Delivery & Okanagan Crush Pad Winery, What The Fungus. Manufacturing/Industrial Excellence sponsored by Community Futures Okanagan Similkameen: Backyard Beans Coffee Roasting, Maple Roch Pure Canadian Maple Syrup. Technolog y and Innovation Excellence sponsored by Accelerate Okanagan: ElectroMotion Energy, ET2media, FarmSolutions.net, Salubrious Seeds. Young Entrepreneur of the Year spon sored by IGA Summerland: Corinne Inman – Morpheus Graphix, Kari Harding – Rock Star District, Huan Pham – Lakeshore Fitness + Health, Mark Sherriff – Deputy Diesel Performance. Rising Star/New Business sponsored by RBC Royal Bank: Back Door Winery, Canines & Co. Okanagan Dog Obedience School, Carl’s Flower Company, Dominion Cider Co., Eyes 4 You, Golden Wrench Contracting, Main Street

Yoga, Nailed It! Projects, Ogopogo Valley Tours, Synergy Home Inspections. The Arts Award sponsored by Summerland Waterfront Resort & Spa: Maureen King, Susan Scott, Sophia Zang, Marginal Arts Festival. Citizen /Volunteer of the Year sponsored by Nesters Market: Doug Holmes, Nic and Shei Seaton, Grant Stone, Mary Trainer. Business of the Year sponsored by Summerland Credit Union: 8th Generation Vineyards, ABK Restoration Services Ltd., Bead Trails Experience, Deputy Diesel Performance, Grasslands Nursery and Garden Supplies, IGA Summerland, Maple Roch Pure Canadian Maple Syrup, SIS Roofing and Exteriors, Tones Hair Design, and True Grain Bread Summerland. Electronic voting for the winners occurred between Feb. 14th – 27th. All awards will be presented at the Gala. The Mayor’s Award of Excellence, given at the Mayor’s discretion to a local organization that has made an outstanding contribution to the community, will also be presented at that time. T he ex pa nded Osca r-style Gala will be held on Saturday, March 11th at Centre Stage in Summerland and is catered by Union Kitchen Inc. Entertainment prov ided by K i nsh i ra. Event sponsors include: Grasslands Nursery and Garden Supply, Kettle Valley Steam Railway, LocalMotive Organic Delivery, Maple Roch, and Okanagan Crush Pad Winery. Christine Petkau is Executive Director of the Summerland Chamber of Commerce and Tourism Summerland. The Chamber is also responsible for business retention, expansion and attraction (economic development services) on behalf of the District of Summerland. She can be reached at cpetkau@ summerlandchamber.com.

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PENTICTON

MARCH 2017

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PENTICTON BRANDY MASLOWSKI

h e c i t y h a s p roclaimed February 20-24, 2017 Chamber of Commerce Week to recognize the unwavering commitment of the Penticton & Wine Country Chamber of Commerce (PWCCC) in supporting local businesses, boosting economic development opportunities and providing vital resources for businesses in our community. “For well over a century, chambers have diligently kept their ears tight on the ground to identify the issues impacting businesses the most, and have worked with government

value-added tax, a policy passed by the BC Chamb e r ’ s p r o v i n c e -w i d e membership. Nationa l ly: T he Pent i c to n C h a m b e r l e d a local effort with Brown Benefits to advocate for no ta xes on ex tended health benefits by getting the information out to local businesses and encou rag i ng t hem to send letters to their MP. With the government’s re c ent a n nou nc em ent that they will not pursue this taxation, this advocacy initiative was a huge success. So as BC celebrates Chamber Week, be sure to visit you local Chamber of Commerce to learn about the many ways that B.C.’s Chambers strengthen our communities by getting business done!

E L OW NA – For Ginny Becker, the Program Manager of the Business Advisory Service (BAS) it’s all about helping business get to the next level. A division of the Southern Interior Development Initiative Trust (SIDIT) the Business Advisory Service, with its team of experienced business professionals, offers peer to peer mentoring solutions for the owner / operators of established businesses across the region. “Our target audience would be small to medium sized business owners and upper level management. Essentially the question we want to ask them is ‘are you confident your business is growing at the capacity it could be?’ Our goal is to help them accelerate their growth and to achieve sustainable growth for the future,” Becker explained. The Southern Interior Development Initiative Trust in a not for profit entity that was created in 2006 as a provincial government effort to help grow and diversify the economy of the Southern Interior of British Columbia. With initial seed money, in the form of

s id Isla en e b id orth ject ov o N pr Pr jor ls ma pita s Ho

“They in essence peel back the onion and identify the gaps or shortfalls that need to be addressed.” GINNY BECKER PROGRAM MANAGER, BUSINESS ADVISORY SERVICE

a one-time allocation of $50 million placed in a Regional Account, SIDIT has used this funding to power economic development initiatives in 10 key industry sectors. Governed by a 13 member Board of Directors the Trust is not an agent of the provincial government, but a regional resource providing funding options and expertise for business owners across a wide swath of the province. The companion Business Advisory Service division has a team of eight experienced and specialized advisors who are paired to clients who have grown their enterprises beyond the launching stage, but need support and guidance to expand and evolve their business for the long haul. The Business Advisory Service came into being after it was recognized that there was a gap in the business support market in the region, especially for the owners of firms already established. An

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initial pilot project was launched in 2016 that saw approximately 20 business owners participate. The successful results and positive feedback the participants provided encouraged SIDIT to spin the in-house program into a separate division, with Becker joining the group last August. “T he feedback we received showed that the hand’s on nature of the program was one its real strengths. We wanted our program to be something different. We have no templates of service for what we do, we are what the client needs us to be in the moment,” she said. “Our advisors go in to actually work with the business owners. They in essence peel back the onion and identify the gaps or shortfalls that need to be addressed to allow the business to achieve growth in a very hand’s on manner.” A firm working with BAS does not have to be a lending partner with SIDIT, but has to be willing to pay to participate in the program. “We feel it’s essential that the participants have some skin in the game for the program to work effectively,” she said. For the future BAS anticipates continuing to serve the region’s business sector as new needs are identified. To learn more please visit the organization’s website at: www. siditbas.ca

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Brandy Maslowski is the Executive Director of the Penticton & Wine Country Chamber of Commerce. To connect with her and her team go to www.penticton. org.

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BUSINESS ADVISORY SERVICE CREATED TO ENERGIZE BUSINESS BAS A Division Of The Southern Interior Development Initiative Trust

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CHAMBERWEEKCELEBRATESORGANIZATION’S SIGNIFICANT CONTRIBUTIONS to d rive these i nsights i nto t a n g i ble a c t ion ,” said Chamber President Michael Magnusson. “W hether acting as loyal advocates on hotbutton topics, or providing tailored resources to help our members reach that nex t level, cha mbers are experts in getting business done.” Locally: The Penticton Chamber is working hard with the ITU multisport e v e n t ( A u g u s t 1 8 -2 7, 2017) to make sure local businesses have the information they need to be prepared for the massive i n f lu x of at h letes and visitors leading up to, during and after the event. Provincially: As a member of the BC Chamber network, the Penticton Chamber helped to create recom mendations that were included in a new report by the Independent Commission on Tax Competitiveness which was presented to t he Minister of Finance. Recommendations included a call for a made-in-B.C.

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ARE YOU READY TO GROW YOUR

BUSINESS?

Put experience by your side with BAS Ginny Becker, Program Manager Let’s Chat: 250.212.1604

Email: gbecker@sidit-bc.ca Website: www.siditbas.ca

201 - 384 Bernard Ave. Kelowna, British Columbia

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