Business Examiner Thompson/Okanagan - May 2016

» WOMEN IN CONSTRUCTION

MAY 2016

–PAGE 10

KELOWNA Construction Begins on Sold Out Townhouse

Thompson/Okanagan WWW.BUSINESSEXAMINER.CA

KAMLOOPS

Culture key for Capri

Hegyi Refrigeration & Mechanical: Family Owned & Operated

JOHN MACDONALD

PAGE 6

Insurance broker receives national recognition for workplace culture

K

PAGE 18

INDEX News Update

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Vernon 4 HireGuru 4 Kelowna 5 Summerland 5 Kamloops 17 Movers and Shakers 20 Salmon Arm

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ELOWNA – Risk mitigation specialist Capri Insurance has recently been recognized as one of 2016’s Best Workplaces in Canada by the Great Place to Work® Institute Canada.

Capri has been operating in the Okanagan for more than 40 years, providing its customers with a complete range of insurance, employment benefit, wealth management and mortgage products.

The announcement was made following an intensive internal review by the Great Place to Work Institute; which consisted of feedback from all employees, and in depth analysis of the organization’s culture and human resource practices.

“Recognition like this would not be possible without the ‘dedication and engagement of our teams,’” says Jason Baughen Capri’s Operations Manager. “It’s SEE CAPRI INSURANCE | PAGE 9

(from left to right) Capri Insurance employees: Deb Bowman, Jason Baughen, Gena Amulung, Erika Jarvis, and Chris Lloyd

Acro Media Acquires Commerce Guys’ Service Division, Becoming North America’s Top Drupal Commerce Provider The Kelowna-based development company will be serving all of the Drupal eCommerce creator’s North American customers

K

ELOWNA— With its recent acquisition of the Commerce Guys’ North American service division, Arco Media

has confirmed its status as an ecommerce leader. Through what Acro Media CEO Shae Inglis describes as “more of a merger than an

For information or a free quote contact admin@tdbenefits.ca or visit www.tdbenefits.ca

Tel: 250-861-8834

acquisition”, the two web development companies will become North America’s top Drupal commerce provider.

“When we learned that [Drupal SEE ACRO MEDIA | PAGE 17

NEWS UPDATE

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Canadian businesses do not feel they have the necessary IT expertise within their organizations to develop IoT solutions and require external partners

BC Internet of Things Creates Digital Divide Among Businesses Half of Canadian businesses could soon have a competitive advantage over the rest: according to a new study commissioned

by TELUS, there’s an even split between Canadian businesses when it comes to their plans for Internet of Things (IoT) technology.

The study found that 52 per cent of Canadian businesses are considering, planning, piloting or deploying an Internet of Things (IoT) solution, while 48 per cent indicated that they have no plans at all to adopt the technology. For those who are not considering IoT, 64 per cent feel that there is no business need.

Organizations that have embraced IoT are seeing the results that the technology can deliver – and they want more. The study revealed that the vast majority (86 per cent) of Canadian businesses who have piloted or deployed an IoT solution are seeing its value and 83 per cent are planning or already implementing additional solutions.

There’s a sense of urgency amongst these adopters as well, as more than 50 per cent wish they were further along in their deployments.

According to the study, Canadian businesses are sharply polarized when it comes to the impact they think IoT will have on their industry. Nearly two-thirds of businesses who are in the piloting and deployment stages predict that they will see a transformational impact on their business over the next five years, while only seven per cent of non-adopters feel the same way.

Other key findings in the study include: - The most common solutions currently being piloted or deployed are security (53 per cent) and remote monitoring (47 per cent) - The biggest barriers to adoption for IT leaders, regardless of development stage, are budget (51 per cent), security (41 per cent), privacy (36 per cent) and demonstrating ROI/building a business case (33 per cent) - More than half (55 per cent) of

CANADA 10-month High For Small Business Confidence Canada’s small business confidence rebounded nearly seven points in April, climbing to 59.2, its highest mark since last June.

On a scale between 0 and 100, an index above 50 means owners expecting their business’ performance to be stronger in the next year outnumber those expecting weaker performance. One normally sees an index level of between 65 and 70 when the economy is growing at its potential.

British Columbia climbed three points in April, reaching 65.4, good for second highest in the country. Alberta finally stopped its four-month slide, increasing two points to 28.6, though still has the lowest confidence in the country by far. Saskatchewan saw a small improvement to 48.8. Manitoba held steady at 54.0. Ontario jumped five points to 62.6, while Quebec slipped three to 62.2, still above the national average. Newfoundland and Labrador fell to a new provincial record low at 46.4. Nova Scotia fell a point to 64.6. New Brunswick’s confidence increased four points to 57.5. Prince Edward Island rose to 70.8, good for best in the country.

The natural resources sector remains the weakest in the country, followed by agriculture and transportation. Hospitality is the most optimistic sector, followed by information, arts and recreation, and professional services.

April, 2016 findings are based on 672 responses, collected from a stratified random sample of CFIB members, to a controlled-access web survey. Data reflect responses received through April 18. Findings are considered accurate to +\- 3.8 per cent 19 times in 20.

BC Businesses Have Access to

MAY 2016

$7M Fund for Skills Training

2015 Toyota Sien na m i n iva n through to the end of October.

This partnership will help Tourism Kelowna to bring its message to the streets as they invite and welcome visitors to experience Kelowna and the Central Okanagan.

The brightly coloured vehicle will be seen at local events and festivals and will be used to distribute Tourism Kelowna’s marketing materials including the Visitors’ Guide, Farm to Table Guide, and Wine Trails Guides to local businesses.

The vehicle will also be used to shuttle volunteers, visiting travel writers and meeting planners when out exploring Kelowna.

“Budget Car and Truck Rentals has been an important and long-time partner with Tourism Kelowna,” said Nancy Cameron, CEO of Tourism Kelowna. “We are so appreciative of their ongoing support not just for us, but for our local tourism businesses and the visitors that come here. We thank the Budget Car and Truck Rentals team for increasing their partnership this year and giving us a true vehicle to help market Kelowna.”

The governments of Canada and British Columbia have announced that a total of $7 million will be available under the Canada-BC Job Grant to help businesses provide their current or new employees with skills training.

Employers will be able to apply for funding as of April 22 for skills training with start dates from April 22 to Sept. 30, 2016. Existing streams have been expanded to benefit more employers and British Columbians.

The $7-million funding will be distributed as follows: - Priority sectors: $5 million will be provided to employers operating in 10 of the BC Jobs Plan priority sectors, including technology and green economy, and the construction sector. In addition, the government will add two priority areas: in-demand organizations which include non-profit health and social-services sectors where jobs are in demand, and Emerging Priorities.

- Under-represented: $1 million will be allocated for employers to train and hire individuals who are under-represented in B.C.’s workforce. This is a continuation of the existing New Canadians stream introduced earlier this year, and will now include BC’s Skills for Jobs Blueprint priority groups – Aboriginal peoples, persons with disabilities, and youth.

- Refugee Fund: $1 million will be allocated to organizations working with employers interested in training and hiring refugees.

- The Canada-B.C. Job Grant is an employer-driven, cost-sharing partnership between the federal and provincial governments as well as employers. Government provides two-thirds of the total training cost for an employee up to $10,000 per person to offset the cost of training, with the employer contributing one-third of the cost of training.

PENTICTON Okanagan College Facilities Receive National Recognition After becoming the first building of its size in the region to receive LEED Platinum certification, the Jim Pattison Centre of Excellence in Sustainable Building Technologies and Renewable Energy Conservation has been named the most sustainable post-secondary building in the country.

The Centre of Excellence earned the top honour – Gold – in the university and college buildings category of the 2016 Green Buildings Review, a recent ranking of Canada’s greenest buildings.

The review was released in March

by Corporate Knights magazine, a nationally distributed publication focused on corporate ethics. It identified Canada’s dozen greenest buildings, as selected by a panel of building industry experts.

In order to earn a spot in the top 12, the Centre of Excellence at the College’s Penticton campus first had to land on a shortlist of 22 leading facilities whittled down from an

KELOWNA Budget and Tourism Kelowna Partner to ‘Drive’ Tourism Budget Car and Truck Rentals has given Tourism Kelowna a lift through the use of a

original pool of 200. Judges awarded distinctions of Gold, Silver, and Bronze to the greenest buildings in each of four categories: universities and college buildings, hospitals, office buildings, and other public buildings.

Oka naga n Col lege faced strong competition in its category. UBC’s Centre for Interactive Research on Sustainability in Vancouver was awarded Silver, and Dalhousie’s Mona Campbell Building received the Bronze award.

This most recent accolade adds to a growing list of provincial, national, and international recognition garnered by the building for its achievements in sustainability. It was one of only three buildings in North America to be featured by theNew York Times as examples of carbon-neutral post-secondary facilities.

The College received LEED Platinum certification in June 2015. A ceremony was held this past February to unveil the official Platinum plaque bestowed upon the College by the Canada Green Building Council.

LEED stands for Leadership in Energy and Environmental Design.

It is globally recognized as a means of assessing green building practices and outcomes. Platinum is the highest LEED certification that can be achieved.

The Jim Pattison Centre of Excellence opened in 2011, and was jointly funded by the federal and provincial governments along with more than $9 million in community contributions. Since the opening of the building, continued community support has also helped to launch new programs and create additional support for students at the Penticton campus.

KELOWNA City Council Approves Tax Increase Kelowna City Council recently approved the final 2016 Financial Plan, which includes a municipal tax increase of 4.11 per cent.

A tax rate of 4.11 per cent means SEE NEWS UPDATE | PAGE 3

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D: 250.878.8609

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Marcey Dion Mortgage Broker

D: 250.864.6536

E: mbarber@dominionlending.ca

Kris Gibbs

Mortgage Broker

D: 250.864.6536

E: kris.gibbs@dominionlending.ca

Kelowna Office: 101-591 Bernard Avenue (downtown)

KELOWNA

MAY 2016

NEWS UPDATE CONTINUED FROM PAGE 2

the owner of a single-family home with an average assessed value of $501,410 will pay $1,861 for the municipal portion of their property taxes. A City property tax bill will also include other user fees such as curbside collection and levies for other taxing authorities (e.g. School District, Regional District of Central Okanagan, Library, Hospital and B.C. Assessment Authority).

The increase is slightly lower than the 4.12 per cent increase approved by Council at the provisional budget deliberations in December 2015.

Taxation accounts for approximately one-quarter of City of Kelowna funding sources in 2016, with the other three-quarters coming from sources such as grants, reserve funds, and fees and charges.

Previous years’ budgets include commitments that impact the 2016 Financial Plan, such as borrowing cost for the new Police Services building and the annualization of six new members hired in 2015.

Council sets the tax rate requirement after reviewing the Financial Plan to determine which projects to fund and which projects to defer or cancel, balancing the community’s interest in maintaining existing levels of services while planning for significant infrastructure needs.

For thirteen years, the City has received the annual Distinguished Budget Presentation Award, and most recently for the 2015 Budget.

Presented by the Government Finance Officers Association, the award recognizes the City’s achievement in meeting the highest principles of governmental budgeting.

S

elling to homeowners is profoundly different than selling business to business. It requires a different approach and unique strategies for closing deals in the buyer’s personal, private domestic space.

Whether the product or service is a new roof, landscaping service, insurance or home remodeling, your client wants to buy, not be sold.

Knowing your product, providing the benefits and writing up a quote are all part of the sales process, but closing the sale is the final piece that determines success, and most of the time spent is unpaid until you convert the homeowner into a satisfied client.

Selling in a prospect’s home revolves around building a relationship, asking questions and finding out what they really want to buy. It’s about setting the stage for success by creating a magical first impression on the phone or in-person and then staying out of the way so the client can sell themselves.

“It’s about creating a bond,” said John Glennon, president of Sandler

It is projected that by 2020 there will be over 12,000 new full-time

Province Invests In Growing Agri-Foods Industry

Of the funding provided, a substantial amount focused on the future of farming and creating solutions to adapt to the changing climate. The Climate Change Adaptation Program received almost $1.3 million to develop and administer the development of collaborative adaptation strategies and new adaptation technologies, or providing tools to anticipate and manage change.

Other programs that were recipients of GF2 funding included the On-Farm Food Safety Program which received over $650,000, and the Post-Farm Food Safety Program which received $762,000 in

UNIQUE STRATEGIES NEEDED FOR SELLING TO HOMEOWNERS Sandler Training launches new bootcamp on setting the stage for success

THOMPSON OKANAGAN TOURISM GOES ON THE ROAD IN MAY!

BC 2015 was a record year for British Columbia’s agricultural and agri-food sector, with revenues topping $12.3 billion for the first time. The federal and provincial governments continued to support ongoing innovation, climate change adaptation and market development through $11.3 million in Growing Forward 2 (GF2) agricultural programs and services.

Training in Kelowna. “And understanding that if you are telling a client, you are selling; if you are asking questions, they’re buying.”

He added that lack of connection with a prospect can mean awkwardness when presenting the follow up quote, and only a hope that the client calls back.

“Hoping the prospect buys, leads to ‘Hopium’ and it’s addictive,” he said. “But it doesn’t close the sale.”

Sa nd ler T ra i n i ng recent ly launched a brand new book and sales program specifically for business-to-consumer in-home sales.

“Sandler saw a real need for improved education around this challenging and different form of selling.”

The result is an all-day workshop on specific strategies and techniques to increase close rates and decrease time spent on chasing down dead end leads.

‘Selling to Homeowners Bootcamp’ looks at how to ask better questions, determine if the prospect is ready and willing to spend the money, and how to avoid going broke by being too busy.

Held at the Sandler Training Center on June 22 from 8:30-4:30, it includes Sandler Training’s latest accompanying book, a light lunch and beverages.

Details and registration can be found at www.glennon.sandler. com

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equivalent job openings and a shortage of over

THOMPSON OKANAGAN TOURISM

1600 full-time equivalent staff in the Thompson Okanagan

GLENN MANDZIUK

T

hompson Okanagan Tourism will be on the road during the month of May visiting local communities during the 2016 Driving Tourism Together Road Show.

TOTA CEO and Team members will join local tourism associations to provide stakeholders a progress report and next steps for the implementation of the

ten-year Thompson Okanagan Tourism Strategy, Embracing Our Potential, now it its fourth year.

The Strategy is a first of its kind in BC and TOTA has invested resources to realize the vision of the strategy on behalf of the

funding. These programs ensure the highest level of food safety management and encourage adoption of food safety practices that are recognized internationally to help BC food processors reach markets all over the world.

Growing Forward 2 is a five-year

policy framework for Canada’s agricultural and agri-food sector. GF2 is a $3-billion investment in innovation, competitiveness and market development, which includes $2 billion cost-shared on a 60:40 (federal-provincial/ territorial) basis for programs

5,000 + tourism stakeholders in the region through innovative programs and partnerships in the areas of destination development and marketing.

As the regional representative for Destination BC, TOTA will be providing information on new programs and partnerships that support the uniqueness of our region, while aligning with the provincial strategy.

Each event will also showcase local tourism activities and provide a networking session.

Locations include: Grand Forks, Keremeos, Penticton, Kelowna, Clearwater, Kamloops, Merritt, Vernon and Salmon Arm. For more information on TOTA programs and services visit www. totabc.org Glenn Mandziuk is President and Chief Executive Officer of Thompson Okanagan Tourism Region. He can be reached at ceo@totabc.com del ivered by prov i nces a nd territories, and $1 billion for federally-delivered strategic initiatives. GF2 delivers what the sector needs to continue to position Canadian farmers, producers and processors for growth and prosperity in the years ahead.

Selling to Homeowners Sales Bootcamp Sa This kind ki of selling applies to dozens of industries, from remodeling to insurance. It is profoundly different from businessremode to-business selling and requires a different approach. This to-busi bootcamp offers principles that improve performance especially bootca for the business-to-consumer in-home setting, with any product or s service. erv If you sell in living rooms this is for you.

When:

Wednesday, June 22, 2016 8:30 pm - 4:30 pm

Where:

Sandler Training Center Kelowna, BC

Details:

www.glennon.sandler.com

1-866-645-2047 www.glennon.sandler.com

®

*Unfortunately seating is limited, you must pre-register and pre qualify to attend.

VERNON

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MAY 2016

GETTING EXCITED OVER AN INCREASE IN TAX REVENUE For five years in a row, Vernon has had the fastest growing room revenue compared to other major cities in the interior and only behind

VERNON

Vancouver provincially (17.2 per cent growth)

DAN ROGERS

G

etti ng a med ia release from a government proclaiming an increase in tax revenue isn’t something you see very often but that was the case recently for the City of Vernon as it celebrated a boost in tourism. The news release noted a jump in the tax revenue in 2015 through the region’s accommodation sector (hotel room tax).

The total room tax collected in 2015 was close to $617,000. This is an increase of 15.1 per cent over 2014 and up 77.1 per cent since the first full year of collection back in 2011.

For five years in a row, Vernon has had the fastest growing room revenue compared to other major cities in the interior and only behind Vancouver provincially (17.2 per cent growth).

“2015 was another exceptional year for the accommodation sector in Vernon,” says Kevin Poole, Vernon’s manager of economic development and tourism.

“We’re extremely pleased with the results and hope to see continued growth in the sector.”

The increase in tourism wasn’t the only thing the City of Vernon was celebrating recently. They were also recognized for their new tourism website and for their financial planning.

The City of Vernon’s new Tourism Vernon site (vernontourism. com) received the Hermes Creative Gold Award. The Hermes 13 Creative Awards is an inter20 national competition for creative B

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Dan Rogers is the General Manager at the Greater Vernon Chamber of Commerce and can be reached at manager@vernonchamber.ca

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sentences and qu te rude y push her out the door W H Y does that coo ti e worker seem determ ned n a n n s c tN ini ic a unce to dr ve you nsane? irs a l c F V U al no It s your fau t dic dust ia dJa an expa e5 r e R g o s n N m i l a Co ic sseo ict a –p Every Tuesday morn ng aS Re t is ction CeR LL » UVmtiNe W s for uVild again ia jecconstru Ro s o r JIaN e the boss has a “mandaa r b p e p d i n o h o t n N V i t t t h a y 4 , s 1 es in Isl So eS tory” meet ng to rev ew bu eersss g read Vic in 20 ew men euRver RI or nda ebuarskilnis geettsins p forbuild aga ’ n for wo tnNcoW f We s i N e a I d a n your pr or week You hate V e n w twosin shi dy to V H u e h BR o , l o e a r » eS oep1oe2srtsKceporrt Nbuasilneersstting rea nn arneaks g : the meet ng and your boss RI o g k e m W I o e d naaisgb a p bu ge eW bVaICenevN–itepalwrizmeapn aeutno fcehlowendeatwork isT kaH U es s an d ot and you know t BR o -o s h r t n » e d r e o sK t N M er o o wi nW a to kG: poesrt mpor ps re use gn oth the fee ng s mutua gaI Nt ks W I om sto ca nseeid and T na nMen loo an elw ze to th lls good aesns iyn er, zinc ttio b a i aneau20 koaw i t f t S i t N o v rmg - e a es reLUCY GLENNON WHY does the boss seem b' a uspin it|chopp onnNVbor o Gpe a b wd sw mo or m dpooNcIolla n W oks t SS– 2p0oints nt 'Cnaisvheorpsiptyersitinfonglhsecslpmpotisnomgruteondfitincyauisneneed om determ ned to dr ve you nth CUSNew ow ion lo INe o o l c e the u sh omcail nab'atifliidons hca go siness e.6 t t S Fo u sane? YES! It s your fau t | » wn bora BU EaSrl1u–.g6pxax1g12.89” ressihdenetstoednesday nadshls Fmainrsodet bNrs forhelps buunitymordoew cIollaIeS & S20 .8” w p ominnittcm on n a'mCangs n m inu pp ioare e i pu t com tough o 2 e 6am N C c e t 4 N h I I a h d 1 US oL sugn 1en2g9.lco Na atsnhdaCn t aisd locnadl builds w thout 20 Peop e dea we w th t p ria & B ncEaerlr1a.i6estxxbro1.8”niyrst binhyinfeagi enough a nc fe Firs for eN VictIo IeS eM u 2se0s.8” paF CivRn p M o r sa y te s 2 m most ng c ent peop e they ke are ke C N n rse our i ra5dRukidsValle annoy ad I l p u R r l r n L n e x e e a lshe co eppbraeeng keep ofpaiethnainesasid own ropose Ve po r t land th p athe er to ng y by ebnuFsirsw usua them and ke them back go Vicie CassCe newnpca Nt eLrnLit– ent arny en a l fornner t ne e » g U a f c M u o tm npa driv s salley lo te pla men a yosR mi m Jam p a n laand eloem That means that un ess RN oreneuryeepekidVprob orihe s sv alner sethat hNrai colmsuctoimp e Ve p ogk op sinedse onsdpoitw propo r Vict n SCo ew t t y tre te go a r We o i R h r t u n a e e a l over-react ng to s gh you work at t 75 per cent e e l n e y b v ae anren » t n fo ld ag al annss NW rn al e ng tirT c n m t t e o l i u V l d p epm p sm iorenr i r bu s yocomand IN nelo hl i aphone to se ansithe -a of peop e don t ke YOU! , V tro een dy y Fra uotlo ssigmanswer re eS buudasehilvneoesrpsesstittaiR ng islm loartti e nt o RIlley y in gr v r u e e q o g d o wh e mak ng the fac a Are you “read ng” them b is f W Va le el srsee o sdtrT in e d a e k n r g n fi ase t d lorer impe sKcehloweNetwo R BR er n » Fras La wn titrpor s eeraengestures of a person eat ng and sten ng? Probab y o t o s r r t s nd i r m ortki : pWoes Impo brolaegynimi imlaidunsatgganse quisoysters ol n wze uto T not The four persona t es 4 k es dotdba Niteali an a for the f rst t me n e s 1 g i s M o e fs o rev Germ ith 20 Lan ompwprsanon dit pratis eWrate kthe e w se st r fe DISC are a ways at work tor d cau need s bthro agnimimtoiuws ntion loo 0 8 s n fill oo ss i GeE2 Wp–H and you gnore them at your M aessn ora b' a g cine ent aPgA Y does that rw b mo for bus | sh ers helps unity S– tsbe determ a dpoew colla P S p C in seem to ned to per m n ' eU p ctio om po o N P c N h I 6 a A . s cal ilds g 129 URS snsane? lo d bu It s your ” The Demanders don t ke x 8you rluve SBW dr an Ea 01.6 x 1. che I CWIeASRD& 2 .8” n u 2 A fau t e la ch t-chat and they can on y LGI nd st a N o d th pI b fai be ai ItLD by e irst r ng the manEvery w n f someone oses rie panyrivmorn en atfh e y F fo BeUN p M s N e e r l d s t s r u la s id al RERN ri comrefrom neu pok V enthe ner se operat ons The Integrators need afVTeH Chager w repesnt htookeyne opbusinelsland onwer pronpeoar gOoR neoung eanirttmdW r »» N n ent castops a f rmat on that you rea y department n to te a o l a l d p pm m on y w en n o m l a o e e tal y Sk g Aoc lutihow dev team spi ke them and they requ re messed 14 tegent your ho eoyo dinyou 20 arlilb uils rev strTaW in CVa r B r e e a “w n-w n” to get a ong up h s op erat on s t h s l n olor sim ts sc o a a r e i R r e t e PF m is in ercy in d grweekend uis oloerrt 4 po The Steady re ators reShe s so abram q e l e n d 4 m l s Co ang nfiet praeserat dBoa7n07 x 1x 2” L ow di tis s ve ect you f you are not on the 8” You s answer n abruptr . t 9 n s i r m a

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in efforts to promote Canada’s brand.

The budget also included $120 billion over 10 years for infrastructure with the primary focus being transit, sewer and water along with affordable housing.

The infrastructure funding is welcome news but with that said there was a desire to see a quicker time frame for that investment so it could help stimulate the economy now.

••• The North Okanagan is still buzzing following the announcement that Lumby was selected 2016 Kraft Hockeyville. Lumby will be receiving significant funds ($100,000) to upgrade their hockey arena. The only question remaining is where the NHL preseason game will be held. It will either be in Lumby, Vernon, or perhaps in Kelowna. An announcement from the NHL is eagerly awaited.

••• Finally, we want to welcome the newest members of the Greater Vernon Chamber: Printech Printing Corp, CJV Carpet One, and Wholesale Grafix Distribution & Signage Ltd.

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responsibility and transparency, which are essential to delivering efficient, effective and proactive services to our taxpayers,” stated Mayor Akbal Mund in a media release at the time of the award.

••• In other news, the Greater Vernon Chamber and KPMG hosted a breakfast briefing on the federal budget and more than 60 business leaders attended.

“While there were a number of changes for business, it wasn’t significant in terms of the income tax rules,” says Rob Hulstein, tax senior manager at KPMG. One item he noted was the decision to keep the small business tax rate at 10.5 per cent though the former Conservative government had called for to be reduced to 9 per cent. That decision is of concern to the Chamber because in order to grow our economy, business tax rates need to support business growth. Deferring this tax deduction indefinitely without a clear rationale or a new type of tax support for companies sends the wrong message to businesses.

From a local economic perspective, the Chamber was pleased to see additional investment in skills and training. There was also good news for the tourism sector with a $50 million investment for Destination Canada which will give a timely boost

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professionals (hermesawards. com). The Tourism Vernon site launched in February and was developed with a focus on improved story-telling, platform capabilities, ease of navigation, functionality, and City branding (Activate Life).

“We’re proud to see this recognition of the City’s efforts to showcase Vernon as an attractive and vibrant tourism destination,” says Angeline Chew, tourism manager for the City.

“This award is an indication that Tourism Vernon is moving in the right direction to grow.”

The City also received accolades for the preparation of its financial plan. For the sixth year in a row the Government Finance Officers Association of the United States and Canada (GFOA) announced that the Canadian Award for Financial Reporting has been awarded to City of Vernon for its annual financial report. The Canadian Award for Financial Reporting program was established to encourage municipal 1 Canada governments throughout eB ag to publish high quality financial –p S d B1 peer recaR reports and toaWprovide e ag t B –p ucke g guidance ognition and Re technical dS B Fillin VI R c t a for officials preparing these creini da aW et l ly oW eB ck g a u R R c n B lrepresents ports. a i C Its attainment li VI Fi ed ndustr inic Rd at Co significant accomplishment cl a is muction i alby Wd Re t o R jec nstr dic stry government and itsrmanagement. dC p o the co s me n indu d oR t C“One an s l e n i io of the key responsibilities i s R rI we omen ject struct ve ne ois w ensuring o ouCouncil on of our fiscal ’ r r c c s p he f di an

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team and they are nked to the deta s and they w throw themse ves under the bus for you and you don t apprec ate them!

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KELOWNA/SUMMERLAND

MAY 2016

5

GOOD EMPLOYMENT NEWS AS SPRING TURNS TO SUMMER The indicators are moving in the right direction.

The Okanagan continues to see growth in most of our key sectors, and

KELOWNA CAROLINE GROVER

T

he employment news was positive when the First quarter figures were released for BC ten days ago. Kelowna is benefiting, as well, from these positive indicators.

The best news is that not only did employment grow, but it grew in the best area – full-time work.

Hours worked also increased.

While the gains are modest, they are in fact, gains.

our business owners and managers are reporting cautious optimism for the late spring and summer months The numbers make the First quarter 2016 the fourth consecutive quarter with employment growth – 0.2 per cent each quarter.

Employment grew by 41,000 in March, and the unemployment rate decreased by 0.2 per cent, down to 7.1 per cent.

This means that year to date (March 2015 to March 2016) employment increased by 130,000 overall, a percentage growth of 0.7 per cent.

In terms of specific areas, employment grew in the 25-54 age group, both among men and women. Very little change was recorded in other demographic groups.

In terms of where the growth occurred, there was growth in Health Care, Social Assistance, Accommodation, and Food Services, as well as in Professional, Scientific and Technical Services, and other services. These jobs in most cases carry with them more job stability, benefits, and wage security.

How do we measure up to the USA? Job statistics are adjusted

to “US Concepts” and Canada’s overall unemployment rate in March was 6.1 per cent as against 5.0 per cent in the US. More men and women aged 25 to 54 employed For people aged 25 to 54, employ ment rose by 40,000 i n March 2016. Women saw more jobs gained than men: 22,000 for women, against 18,000 for men.

On the year over year basis, however, the 25-5 4 yea r old group was little changed.

Youths aged 15-24 saw steady employment numbers in March; the unemployment rate for that younger demographic was 13.4 per cent. However, that represents a drop in youth employment of 60,000 over twelve months. At the same time, it is important to note the demographic itself shrank by 44,000 as they “aged out” into the higher age group.

The demographic of 55 years

and older saw little change in March of 2016, and they had an unemployment rate of 6.0 per cent. For the twelve months March 2015 to March 2016, employment in this group grew by 149,000, a growth rate of 4.2 per cent. T he key reason for growth has been the “aging up” of the population, with gains in the demographic total from the 25054 age group.

A lot of numbers: but encouraging, and the indicators are moving in the right direction.

The Okanagan continues to see growth in most of our key sectors, and our business owners and managers are reporting cautious optimism for the late spring and summer months.

Caroline Grover is the CEO of the Kelowna Chamber of Commerce.

She can be reached by email at caroline@kelownachamber.org

INCREASING CYCLING INFRASTRUCTURE CONTRIBUTES TO REGIONAL ECONOMY A key consideration is that the expansion of cycling and trail routes provides all these economic benefits in

SUMMERLAND CHRISTINE PETKAU

F

or the past few years, the Summerland Chamber has participated as a stakeholder in the development of cycling infrastructure. This is continuing to grow.

2 years ago a comprehensive economic impact study was done on the proposed North Okanagan Rail Trail that indicated significant benefits in terms of full time jobs and incremental spending. Many different types

our shoulder seasons, bringing people to the region as early as March/ April and giving them the opportunity to enjoy the area right through Oct/ November of businesses will benefit, such as accommodation facilities, food and beverage establishments,

transportation companies, wineries, museums, recreation facilities and retail trade outlets.

A key consideration is that the expansion of cycling and trail routes provides all these economic benefits in our shoulder seasons, bringing people to the region as early as March/April and giving them the opportunity to enjoy the area right through Oct/November.

Similar economic benefits are expected to come to the South Okanagan and we have already seen many changes in the past 15 months. By working in their own arenas and together, the provincial government, the RDOS, our municipal governments, the South Okanagan Indian bands a n d n u m e ro u s c o m m u n i t y groups have made great strides.

Recent developments in Summerland include the opening, last summer, of Phase I of the Lakeside Pathway connecting cyclists between Lower Town and Trout

Creek.

A few months ago stakeholders met to discuss options for Phase II of the Lakeside Pathway between SunOka Beach and Penticton and the Province, MOTI and Summerland and Penticton municipal councils have now committed funds for the design study.

Phase III, connecting Summerland to Peachland via the Fur Brigade Trail is also being planned and has support from groups to the north of Summerland. A new local bike path, as part of a municipal road project, will link people to the trail.

In order to more effectively m a rket t h i s g row i ng i n f rastructure to tourists, Penticton, Summerland and Naramata have joined together and have received funding support from our municipalities and from Destination BC for a spring bike festival called Chain of Events. This is a May and early June regional

festival highlighting all the various events that are available for bike enthusiasts to join and is being promoted in the lower mainland and Alberta.

Two Summerland events that are featured are Tea at the Top on May 8, sponsored by Trail of the Okanagans and the new bike race event as part of the Giants Head Grind on the May long weekend.

In 2017 the communities hope to lau nch a sig natu re event that takes riders on a horseshoe shaped tour between the 3 communities and will involve a water element.

P l e a s e v i s i t w w w. o kchainofevents.com to see the full regional list and learn about all the events.

Christine Petkau is Executive Director at the Summerland Chamber of Commerce. She can be reached at cpetkau@ summerlandchamber.com.

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6

MAY 2016

CONSTRUCTION BEGINS ON SOLD OUT TOWNHOMES Value and quality are high points for a diverse pool of buyers looking to make the Grove in North Glenmore home

K

E L OW NA - T he Grove Townhomes in Kelowna’s desirable North Glenmore area sold out in just under six months before ground was even broken, said marketing agent Don Warkentin.

Offering seven design plans and three light-to-dark colour palettes, the units are thoughtfully designed and carefully planned to appeal to any age.

Developer Geven Opal, owner of Ocorp Development Ltd., said that she wanted to create a project with high end details at affordable prices.

“We build communities and neig hbou rhoods,” she sa id.

“There is no compromise in our developments; we build solid, strong homes that are ahead of the trends because first of all I have to feel like I want to live there.”

Opal, who comes from an iconic BC lumber and construction family which over the past ten years has branched into developing quality homes, added that with two daughters, a son and three grandchildren, she understands the need to create homes that people can be proud to own.

“The esthetics have to be right,” she said. “I designed each plan myself, choosing the colours and appliances.”

Her desire for happy homeowners led her to use contemporary and quality finishings in each design plan with quartz counter tops, wood flooring and stainless appliances.

Terry Volden, manager, Trail Appliances Kelowna, said that Opal went above entry level quality by choosing Whirlpool’s larger capacity French door fridge, café style electric range, and hidden controls dishwasher in matching stainless steel finish and the same

Insulated Concrete Forms were used in the foundation and walls CREDIT:FORTUNE MARKETING

“There is no compromise in our developments; we build solid, strong homes that are ahead of the trends because first of all, I have to feel like I want to live there.”

GEVEN OPAL OWNER, OCORP DEVELOPMENTS LTD.

brand for a high capacity front loading washer and dryer.

“We’ve been working with the company for five years,” he added.

“They really look after the interests of the people they are buying for, not looking at bare bones value, but upgrading and choosing a higher level of appliance.”

Opal has been developing quality homes for the last ten years.

Today, her children also participate in the growth and expansion of her properties and projects, helping out with marketing from Los Angeles and the day to day running and management in Kelowna by Sammy Sandhu.

Choosing Kelowna wasn’t a hard decision, especially after buying a vacation home in the city and experiencing the weather,

hospitality and amenities of the Okanagan Valley. When 10 acres of bare land came available behind the Glenmore mall, Opal saw it as an opportunity. Later, she sold the front portion of the property, but kept two and a half acres with the idea to build much needed affordable townhomes.

“This is the perfect location for a starter home or vacation or retirement home,” she said. “It’s close to all shopping and schools and only seven minutes from downtown.”

Glen Park Village Shopping Centre and other retail and restaurant outlets are within easy walking distance, including IGA marketplace, a new Save On Foods, Shoppers Drug Mart, Tim Hortons, and Starbucks with health and

professional services close by as well.

Warkentin, partner in Fortune Marketing Inc. the company responsible for the sales and marketing of the Grove Townhome project, said that the rapid sale of the 52 units was fueled not only by market demand but also because of the quality of the project, the quiet location and the incredible value.

“For ju st u nder $ 400,000 homebuyers can purchase a property with high end finishings that include central vacuum and air conditioning. Compared to the average market price in Kelowna that’s a fraction of the cost,” he said.

SEE OCORP DEVELOPMENT | PAGE 7

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MAY 2016

OCORP DEVELOPMENT CONTINUED FROM PAGE 6

A diverse group of investors has scooped up the units. Warkentin said that the upside of the oil and gas industry downturn in Alberta is the return of young families and workers to the region.

He also added that retirees from the oil patch and those giving up the city for a quieter, smaller community were also part of the buyer pool.

“We’ve got young people moving here for work after leaving Alberta, the 50 plus age bracket retiring to Kelowna to enjoy the weather, food and culture and the 20-30 year-olds moving up from Vancouver looking either to work remotely from home or to establish their own businesses.”

Kelowna, with its international airport, long summers, and free leisure at its door step, is attracting a savvy buyer and OCorp wanted to create the home that was done right for the emerging demographic migrating to the city.

“T he streets are wide with well maintained boulevards and mountain views,” said Warkentin, adding that the developer could have added more units, up to 6 more, but chose instead to create more green space for the residents; each home includes either a private yard or courtyard and access to a communal green space.

Floor space ranges from just over 2000 sq. ft. to just under 1400 sq. ft. with most plans boasting a two car garage. Three levels include an unfinished basement plumbed for a bathroom if the homeowner chooses, a walk up living area and upstairs bedrooms with cushioned underlay carpet and cable access points in both the living area and master bedroom.

All four of the floor plans have a full ensuite, full main bathroom and a powder room, as well as, an open concept with a distinctive flow to the design, large bedrooms and walk in closets.

Plan G with 2018 sq. ft. provides a kitchen nook, large courtyard, foyer and flex room, while the twobedroom plan B with 1363 sq. ft.

Geven Opal designed and decorated each floor plan CREDIT:LNG STUDIOS

Each unit has a private yard and access to community park and green space

SEE OCORP DEVELOPMENT | PAGE 8

CREDIT:LNG STUDIOS

Congratulations to Ocorp Development on another successful project.

Insurance provider of liability and course of construction for the Grove Mike Petreny, CAIB Commercial Insurance Broker

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MAY 2016

Clean simple lines highlight the Grove’s design CREDIT:LNG STUDIOS

OCORP DEVELOPMENT CONTINUED FROM PAGE 7

provides two decks for outdoor enjoyment. Exteriors are comprised

RESIDENTIAL • COMMERCIAL

Congratulations on another great project!

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of stone pillars and HardiPlank siding for a natural, organic feel.

T he fou nd at ion a nd wa l l s of the complex is made of high performance insulated concrete forms (ICF), a new technology that is more energy efficient and environmentally friendly than traditional foundation and wall systems. A new advancement for foundation work, OCorp is one of the first developers in the area to use it.

Warkentin, whose company was hired to conduct the sales and marketing for the project, said that Fortune Marketing took care of advertising, conveyance, and development reporting.

“Basically we allowed the developer and builders to focus on the building itself and we did everything else, making sure to follow up with interested buyers, answering questions and providing any needed information about the community and

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project.”

He wasn’t surprised that the Grove homes sold out so quickly; as he said there are only a few idyllic lifestyle communities in Canada and Kelowna has been consistently ranked at the top of the list. He said that the Grove townhomes provide undeniable value in a much desired region of the province and country.

“We have a large general hospital and trauma center, international airport, summer and winter recreation and a thriving art and food culture. But we also have an existing and similar complex beside the Grove to use as a demonstration of the quality and appeal of the new build.”

Mosaic, another completed and sold out condominuim project built by Ocorp 10 years ago, sits beside the new Grove project. It also blends fine materials and style with quality throughout its homes, including high ceilings,

granite counter tops and ceramic tile. It has distinctive wood framing, timber and HardiPlank siding and Ocorp’s signature cedar shake accent siding.

Opal said residents so loved the quality of construction, layouts and refined finishings of Mosaic that they referred family and friends when sales for the Grove were initially announced. Warkentin agreed, pointing out that many of the sales for the units came directly from referrals.

Ground breaking for the project began in the spring, with footings laid in February and March.

The first 18 homes are scheduled for completion in August of this year with other units slated for occupancy in fall and winter.

With more land available to develop, however, and seeing the success of the Grove, Opal plans to ramp up building-out another parcel of the remaining property. Her desire is to create

Congratulation on another great project!

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the same quality of homes that fit the current design and flow of both Mosaic and the Grove and to fulfill Ocorp’s vision of building family-based communities while ensuring it constructs not just a house, but a home its clients will enjoy for many years.

Past projects of Ocorp Development in Kelowna include Mosaic Kelowna in Glenmore and The Ridge at McKenzie in East Kelowna.

Fortune Marketing specializes in consulting, branding, marketing and sales for new construction of residential developments in the Okanagan. The team at Fortune designs implements and manages the entire marketing and sales program necessary for the success of a real estate project.

The Grove Townhomes is at 300 D r y sd a le B ou leva rd i n Kelowna www.thegrovekelowna.ca

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OFF THE COVER

MAY 2016

CAPRI INSURANCE CONTINUED FROM PAGE 1

such an honor to be included in this year’s rankings, but we really owe it to our employees and the enthusiasm they’ve shown for our organization’s vision. Our staff come in each and every day committed to providing the high level of problem solving customer service that we’re known for.

“The fact that two thirds of the judging criteria is based on employee feedback speaks volumes about the corporate culture we’ve worked so hard to develop. To have your staff say emphatically to a third party that they truly enjoy their work environment, and that they believe they work in a great place means so much to our leadership team. We look at this as validation that our company is headed in the right direction.”

Capr i employs ne a rly 300 people across 12 locations in BC, serving over 100,000 customers every year. In recent history it has grown significantly, which Baughen largely attributes to the organization’s commitment to continuous improvement.

“Last year’s review identified areas of improvement and we took the necessary steps to address them,” he says. “Our company is focused on looking for ways to be better in every area of our operations. This is especially evident in our employee’s approach to providing solutions to the people walking through

our doors. We pride ourselves on having staff members who thrive on working through challenges, and improving the lives of their clients.

“Our employees are exceptional problem solvers with a high level of industry expertise, they are always looking for ways to improve their customer’s lives by providing unique solutions to their issues. “Too hard” isn’t a phrase that we use here. Insurance can be a challenging industry sometimes, the circumstances where it comes into play aren’t always the most positive. But our strategy is to go the extra mile, customers understand that we’re there to help, and the success we’ve seen over the years is a testament of our ability to do so.”

In addition to employee feedback, an in depth corporate culture review played a large part in determining the workplace ra n kings. Capri’s Oka naga n roots have played an important role in shaping how management treats both its staff and customers.

“We’re f iercely i ndependent, and intend to remain that way,” says Baughen. “We pride ourselves on being an employee owned company, with around 80 of our staff having an equity position in the company. This has been a great retention strategy for us. It’s an indication to our team we’re not interested in a management ‘verses’ employee operation. We have an inclusive

style that allows our staff to directly benefit from the contributions they make every day.”

After two years employees have the option to purchase equity within the company.

Capri’s management team has been intentional to include and empower employees at every available opportunity. This focus on obtaining input has been so well received that it has manifested into an official initiative called ‘Bright Ideas’. The program allows for employees to submit an idea to management, along with a description the resources that will be needed to

accomplish it, and how it will be executed.

Employees who make submissions that are implemented are rewarded with a choice of incentives including a paid day off. Capri has also launched the ‘Brightest Idea of the Year’ award which is shared and celebrated company wide.

“Programs like Bright Ideas give us the opportunity to practice inclusivity. We value our employees, their ideas, their time, and we have taken steps to recognize their contributions as much as possible. One of the keys to our success has been focusing

S W E

N

9 on hiring the right people, and creating an environment that’s conducive to success.

“When people know they’re valued, they go the extra mile whenever they have the chance.

O u r fo c u s o n d e ve lo p i n g a positive and rewarding work environment has resulted in employees that treat our customers like we treat them. We have found over the years that if we take care of the little things, if we show our team that we care about them, then the results and positive financial performance come naturally.” www.capri.ca

Visit

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Today!

10

MAY 2016

WOMEN IN CONSTRUCTION Unique Perspective A Plus For Construction Industry Labour shortages over the next ten years spur government and industry to encourage women to seek career in construction

BY BETH HENDRY-YIM

A

t the recent BC Building Trades 2016 convention, Shirley Bond, Minister of Jobs, Tourism and Skills Training and Minister Responsible for Labour, announced the investment of $750,000 in two partnerships that will enhance mentorship for women and apprentices in the skilled trades.

Aimed at helping women succeed in the trades, the government w i l l i nvest $ 400,000 th roug h a pa r tnersh ip w ith SkillPlan, the Canadian Buildi ng T rades Un ion, Bu i ld i ng Together-Women in the Building Trades, and the International Brotherhood of Electrical Workers. The remaining $350,000, in an agreement with the Electrical Joint Training Committee, will help improve mentorship and skills development for all apprentices in BC’s construction sector.

Ongoing concerns over skilled labour shortages and a need to address the challenges women face in the construction industry are behind these latest programs

“Ongoing concerns over skilled labour shortages and a need to address the challenges women face in the construction industry are behind these latest programs.”

“SkillPlan is pleased the BC government is funding such an important initiative as there is an under-representation of women in skilled trades in this country. It is our hope through this partnership that we will be able to identify barriers and provide mentorship solutions that will support retention and advancement of women in trade SEE UNIQUE PERSPECTIVE | PAGE 11

Changing the public mindset about women in construction starts with education said Sherri Paiement

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MAY 2016

“There is a misconception that physical strength is a barrier, but if you are passionate about your job, do it well and go for it, then you can become successful in this industry.”

SHERRI PAIEMENT EXECUTIVE OFFICER

Sherri Paiement is an executive officer with the Canadian Home Builders Association of the Central Okanagan

UNIQUE PERSPECTIVE CONTINUED FROM PAGE 10

occupations for the construction industry.”

Marlene Anderson, Tri-Amm Developments Corporation and director for the Canadian Home Builders Association in Kamloops, said that she is a big believer in mentorships.

“Circumstantial mentorships offer a format for exchange of ideas, sharing of advice and even as a sounding board.”

Anderson, who calls herself a late entry into the industry with 11 years under her belt, said that what’s important is a person’s ability on the job. No matter what the position, your welcome on the job site is based on work ethic and competence, not on gender.

“I was green as grass when I first started in 2004, but hard work and a supportive workplace and community allowed me to succeed. Its important in any job for people to demonstrate their ability to do a job. That’s how they become successful.”

Although Anderson pointed out that she feels there will always be a demand for skilled trades workers, careers in the industry are

not limited to them. She said that her engineering degree opened doors towards a successful career as project manager and business owner in construction. Hunter added that in her position as project manager, she works with women in a variety of construction positions from electrical consultants to architects.

Sherri Paiement, executive officer for the Canadian Home Builders Association, said that she works with women involved in the construction of a building from the design phase and up, with a strong ‘can do’ attitude without limitations as to what they should or shouldn’t be doing.

“There is a misconception that physical strength is a barrier, but

if you are passionate about your job, do it well and go for it, then you can become successful in this industry.”

She added that changing the public’s mindset about construction and skilled trades jobs, though daunting, is possible, especially if that change starts at the grassroots level with education about potential skilled positions and wages and the future of the industry.

“Whatever the gender, the job of building a home and creating communities for families should be revered. With the increased technical aspects of building energy efficient homes, lean building practices and new innovative projects; skilled trades and the home building industry

is becoming complicated. It’s important that we recognize this and put our efforts into promoting this industry through education. The careers can provide good living with many benefits and opportunities to shape communities.”

For Bonnie Hunter, sen ior project manager, Island West D evelop m ent s ( I WC D) a n d executive member of Women In Construction, Vancouver Island, mentorships have been valuable throughout her 10 year career with the company.

“Women bring a unique perspective to the construction site,” she said. “We look at problem solving differently. My mentor SEE UNIQUE PERSPECTIVE | PAGE 14

Vernon Based Company Dedicated To Equality And Family Values Women enjoy a professional career in a family-oriented environment “Back then things were very different but they are changing.

The demographic has shifted in the past 20 years.”

VERNON For Vicki Topping, her choice of career as a Registered Architect has taken her on a journey that’s seen tremendous changes and garnered great satisfaction. For example, when she enrolled in architectural training in 1998, only about 40% of the students were women and the appearance of a woman on a construction site was almost unheard of.

“Back then things were very different but they are changing. The demographic has shifted in the past twenty years. ’Why is she here?’ isn’t even whispered now. I chair meetings and manage projects and there’s no undercurrent. We’ve built respect over time by building relationships and doing reputable work.” she told Business Thompson Okanagan. ‘The good things we build, be it respectful relationships, innovative spaces, sustainable buildings, etc all end up building us, our team and our community’ explains Dora Anderson, Registered Interior Designer and Partner at MQN. MQN Architecture & Interior Design, a Vernon based company in operation since 1987, employs a team of 20 staff. These include building technicians, technologists, contract administrators, Registered Architects, Registered Interior Designers and administrative staff.

The make-up of the company’s employees is reected in the fact that 50% of staff members are women. The culture of the company is just as impressive, Dora said.

“One of our key cultural values is that we’re a family-oriented team, a team that holds strong values in supporting family and career life balance. 80% of our team are working parents so we appreciate that the luxury of taking time off to go to school isn’t always nancially feasible so we assist our employees in furthering their careers through in-house training and local or distance courses. We also take pride in motivating the next generation of girls and women through internships.”

For more information, visit the company website at: www.mqn.ca or call 250-542-1199

Shortfall in skilled labour will reach 39,500 by 2025 from retiring workers CREDIT:OK COLLEGE FACEBOOK/SHERRI PAIEMENT

12

WOMEN IN CONSTRUCTION

THE WOMEN OF CHBA OKANAGAN DEB RAINCOCK

Deb’s interest in construction began over two decades ago while working in the building supply industry. After developing a sound construction product knowledge base, she made the move into General Contracting where she started as an Office Manager and soon transitioned into a Project Coordinator role. Along with taking several industry-related courses over the years, she credits her capabilities back to the privilege of working with strong mentors. Deb has experience with many types of projects ranging from large multi-family complexes and custom single family homes, to health clinics and schools for private, government, and First Nations clients. Deb’s coordinating role on the construction of a 17-story residential tower and surrounding low rise complex also lead her into a Homeowner Service Liaison position for a period of time, post construction.

With a good portion of her career spent working directly on site, Deb has a strong understanding and appreciation for the differences in the requirements of each team member: Superintendent, Subtrade, Owner, and Architect. Deb enjoys the rapport of these long-term working relationships, as well as the challenges each project can bring.

T: 250-868-8326 W: www.teamconstruction.ca

CARLA BOND-FISHER

T: 250-215-9282 W: www.sticksandstones.ca In 1995, Sticks and Stones founder Carla Bond-Fisher entered the market to leave North America a little more beautiful than she’d found it. Twenty years, multiple expansions, and countless clients later Carla’s at the top of her game and is honoured to be considered one of many strong women at the CHBA. When asked what success takes, Carla says it comes down to hard work, maintaining a work/life balance, and not sweating the small stuff. At the end of the day, she credits her success with her dedication to being a strong woman and surrounding herself with like-minded individuals.

Sticks and Stones was founded on the simple principle of doing something and doing it well. Whether it’s through interior design, structurally sound exterior builds, or architectural renderings for custom home building, the entire team has worked hard to create a beautiful Western Canada and shows no signs of slowing down. gration of family and business has helped us add “lifestyle” to our culture at Sticks and Stones. Just as I want this meaningful and rewarding mix in my world… so too do our team members – and, most of our clients. Our shared commitment to a wholesome, empowering environment in our studios also helps us deliver perceptive and highly-creative design and build projects for our clients.”

Carla works from the company’s two studios in Kelowna BC and Canmore, Alberta and she consults with clients throughout Canada and internationally.

Education: SAIT, Calgary Alberta, 1986, Diploma in Architectural Technology.

JANELLE FAWDRY

Since an early age I have had an appreciation for functional design built to high quality standards.

I love the opportunity to work closely with customers and ensuring that the construction of their custom home is a positive experience. This is achieved by first working intimately with each client to ensure their functional needs, aesthetic wants, and sustainable wishes are illustrated on their architectural design.

I have adopted my father’s vision of team work and building valuable relationships with clients and vendors.

Come Home to Excellence with Fawdry Homes!

T: 250-862-8630 W: www.fawdryhomes.ca

MAY 2016

HELPING SHAPE OKANAGAN COMMUNITIES KIM LARSON

Fueled by a passion for construction, Kim Larson started All Elements Design.

Manage.Build in 2009. With 16 years experience in luxury residential and thanks to her ambition to tackle challenging projects, All Elements’ projects have become a statement in the Okanagan Valley.

All Elements has many successes in the industry with coveted awards such as Home of the Year at the Tommie Awards and Excellence in Custom Home over $3,000,000 at the Provincial Georgie Awards and 8 Silver Awards.

Kim Larson with Sheldon, A perfectionist by default, Kim is currently nominated site manager for Habitat for for RBC Canadian Women Entrepreneur Awards as Humanity in Trinidad. a Woman of Influence and All Elements has been nominated for Best of Kelowna 2016 in the Best Home Builder category.

While taking her company to new heights, Kim has also dedicated her time to giving back to the community by offering scholarships to students aiming for careers in construction and architecture as well as building homes T: 250-486-7679 with Habitat for Humanity for low-income families in W: www.allelements.ca Trinidad.

JANESSA BROWN

Janessa Brown, is a project manager for Winmar Property Restoration Specialists on the Kelowna Team. Like many woman business leaders Janessa balances many roles.

Outside of the office Janessa is a loving mother of two beautiful energetic young children, wife, and avid gardener.

After receiving her Masters in Linguistics from the University of North Dakota, Janessa moved to Kelowna and changed gears, launching her career in the Restoration and Construction Industry in 2004. Janessa’s passion for learning drove her to complete designation after designation of industry specific training certificates.

T: 250-862-3500 The twelve years in this industry make her the sharpest in W: www.winmar.ca the field and a true Restoration Specialist.

“Every day it’s a new challenge that I have the opportunity to solve, no job is the same as the last.” Her success in part is built on the team around her. She is endlessly networking in the construction and trades community hunting for the best of their trade to bring to the team.

The secret of her success is her communication skills, honored to be trusted with each homeowner’s unique restoration taking the time to guide them through the process; from emergency call out, initial assessment, determining the scope of work, scheduling trades, to job completion and all the details in between. Janessa knows that though disaster sites may be second nature to her, they are a potentially frightening and overwhelming for her customers. Jay Rhode, General Manager – WINMAR Kelowna “We are proud to call this exceptional woman and industry leader one of our very own!”

RENÉE WASYLYK

Renée Wasylyk, CEO of Troika Group, leads a Western Canadian organization of development projects and construction companies including Troika Developments and CorWest Builders in Kelowna and TroiWest Builders in Edmonton.

Troika has projects in three provinces including commercial, residential and master-planned community developments on 1000+ acres.

Renée was recognized with the Influential Woman in Business award in 2015, was a finalist in the EY Entrepreneur of the Year 2015, the BDO Top 40 under 40 in the Okanagan, Top 20 Most Influential People in Real Estate by the CHBA in 2013, was 2008s Business Excellence Award recipient for the Young Entrepreneur of the Year, and was awarded Business in Vancouver’s Top 40 Under 40 award.

Wasylyk is the Vice Chair of the Premier’s T: 250-869-4945 Women’s Economic Council of BC, a Board W: www.troikagroup.ca Member for Interior Health Authority, on the Executive Board of the Breakfast Club of Canada and is a member of the Girls and Young Women’s Advisory Council of Canada.

WOMEN IN CONSTRUCTION

MAY 2016

THE WOMEN OF CHBA OKANAGAN SANDY MORRIS

Construction Manager at Solstice at Tower Ranch, a new adult lifestyle community located next to Tower Ranch Golf Club.

Sandy has been with Parkbridge since June 2014 just a couple of months before the first shovel went into the ground for the project.

She has seen this project grow from a grass covered hill to a Parkbridge neighbourhood with five current residence and a total of 17 homes built to date. Her duties range from Construction Manager and Site Supervisor to garbage clean up (not her favorite!) Sandy comes to Parkbridge with a background in construction from Residential Electrical Project Manager/Estimator for Horizon Electric as well as a Site Manager for multi-family townhouses for a local developer. She has called Kelowna home for almost 25 years, moving from the lower mainland to raise her kids in the active Okanagan lifestyle. In her spare time she enjoys snowboarding at Big White in the beautiful Okanagan champagne powder, mountain biking and camping in the summer months with friends and family.

T: 250-863-4755 E: smorris@parkbridge.com

DORI LARSON

I started A1 Choice Plumbing & Drain Inc. along with my Husband with the goal of giving our Customers the best service for a competitive price with Customer Service and trust being the forefront of the business.

It has been a great experience being a Woman working in Construction as no two days are alike and there is always a challenge to complete and a goal to set.

I first started in the home office taking care of the day to day operations and accounting then growing to have an office on Banks Rd. with office staff as part of the team and of course our great team of Plumbers.

We always keep in mind that trust between us and our Customers is the most important job we have as they give us their trust in letting us into their homes. We have gotten many thank you notes, letters and referrals and are grateful for each one and always try our best to do our best.

T: 250-768-0202 W: www.a1choiceplumbing.com

PAULETTE FACCA Creative Touch Interiors Inc. is an interior design firm based in Kelowna. We specialize in combining interior design with renovation project management to deliver superior results on time and within budget. As the owner, I have always had a passion for designing functional and beautiful living spaces.

After designing and building my first home and renovating another, I came to the realization that this was my calling.

I love the challenges of recreating old spaces to suit the homeowner’s needs while providing them with a stressfree service. Having full control of our projects ensures not only that our vision becomes the end product, but also that the client’s experience is an exceptional one. Project Planning and Management has now become my main focus so my project communication happens efficiently and I am with the client to the end.

T: 250-300-5041 W: www.creativetouchinteriors.ca

HELPING SHAPE OKANAGAN COMMUNITIES JILL KRONEBUSCH

T: 250-868-8326 W: www.teamconstruction.ca Jill started in the construction industry in 2010 after graduating from the Engineering Design & Drafting Technology program at Thompson Rivers University. For the past 6 years she has been working as a Project Coordinator for both residential and commercial construction; her project history ranges from tens of thousands to tens of millions in value. In 2014 Jill started with Team Construction Management Ltd., in Kelowna, BC, where she continues to play a crucial role in the day to day operations of the company. Since starting with Team, Jill has managed the LEED (Leadership in Energy and Environmental Design) component of a certified multi-family build, and is currently gearing up for a residential LEED project to start in the near future.

With growing skill sets, eagerness to learn, and adaptability, Jill’s career has only just begun!

SABA KHAJAVI T: 778-477-5599 W: www.inartifex.com Born and raised in Kelowna, BC, Saba Khajavi was immersed in the building and housing industry from a young age. That solid base paired with her creative personality made residential design a clear path.

After completing her undergraduate degree at UBCO, Saba completed a diploma in Architectural Drafting & Design and accepted a position with an architectural firm in downtown Vancouver. She then quickly realized that her passion for design could be better utilized through a company of her own and inArtifex Design Ltd. was born.

The business began in a small office in Kettle Valley and within four years acquired and transformed a new downtown office into a chic, industrial-modern boutique where clients come to translate their dream home ideas onto paper.

“What I love most about this industry is seeing our finished designs built. Knowing we’ve left a lasting impression on this beautiful city and that a family will be creating new memories in the home is priceless” says Khajavi. inArtifex means “The Artist” in Latin and it was true art the way Saba Khajavi grew the small design start-up into a renowned, medium volume residential design firm. In a modest four years and countless hours of hardwork, inArtifex leaped past the infancy stage and has become a decorated and established design office with multiple award winning projects throughout the city. You can visit their office at #301-1630 Pandosy St.

CASSIDY DEVEER T: 250-878-3727 W: www.3rdgenhomes.com

I was found hanging out around jobs sites at a very young age. Being the daughter and granddaughter of builders it was unavoidable and I loved it.

My favorite part of the job is seeing the final product after months of hard work. I love the feeling of providing a family with the home that they have been dreaming about. Not everyone has a job where they make dreams come true, so for that I am very fortunate. As an owner operator I am in charge of a multitude of tasks such as; marketing, financials, designs, site visits, electrical walkthroughs, budgeting and the list goes on. You will even occasionally see me with some tools in my hand. All of which I have had to cover in pink tape so none of the boys steal them!

13

WOMEN IN CONSTRUCTION

14

MAY 2016

UNIQUE PERSPECTIVE CONTINUED FROM PAGE 11

as well as the owner of the company recognize, that and see it as a benefit.”

Hunter also noted that for more women to seek a career in construction, she feels that societal and cultural opinions need to shift.

“Jobs in construction can be very satisfying,” she noted. “A career in the industry needs to be considered by students entering the workforce as a viable option and choice.

BuildForce Canada’s, latest labour market forecast, shows a strong demand for specialized trades in BC, in oil and gas, from 2016 to 2019. This demonstrates an ongoing need for workers, especially when combined with statistics on the number of construction workers retiring over the next ten years which, according to BuildForce, will be more than 39,500.

“More than 22 per cent of the province’s construction workforce is retiring this decade,” said Rosemary Sparks, executive director, BuildForce Canada. “As many as 17,000 new workers will be needed by 2018 to meet rising labour demands.”

K aty Fa i rley, past cha i r of Women in Construction Victoria, said that women make up 50 per cent of the population, SEE UNIQUE PERSPECTIVE | PAGE 15

OKANAGAN COLLEGE

UNIVERSITY LOOKING TO INCREASE NUMBER OF WOMEN IN TRADES

Women in Trades There are seats still available in Foundation and Apprenticeship classes. Sign up today!

Monthly lunch meetings offer opportunities for trades students to learn more about their chosen career

“While academic success is important, support is provided beyond the classroom.”

JENNIFER NARCISSE

MC121141

K

For more information: tru.ca/trades

AMLOOPS - With industry and business partnerships, Thompson Rivers University (TRU) offers women more than training in specific trades. It offers unique programming and funding options to help increase the number of skilled women working in the trades sector.

“While academic success is important, support is provided beyond the classroom, ensuring student success is a priority, both during and after program completion,” said Jennifer Narcisse, Women in Trades RBC Coordinator.

She added that the university has seen a jump in the number of female students in the trades programs from five per cent to 18 per cent.

Heather Ha m ilton,

WOMEN IN TRADES RBC COORDINATOR THOMPSON RIVER UNIVERSITY

manager, Industry and Contract Training at TRU, said the university’s success is, in part, due to bursaries and grants like the RBC Learning Success Bursary that supports women pursuing a career in the trades.

She added that removing financial concerns eliminates substantial barriers.

H a m i lton added t h at connecting students with potential employers and mentors is another role TRU is actively involved with.

“Industry leaders, potential employers and women a l ready worki ng i n the trades, share their experiences and advice on how to be successful in their chosen

career. It’s an opportunity for students to learn, first hand, the challenges and highpoints of the industry.”

TRU offers a wide range of trades training programs within its Foundation, Apprenticeship and Continuing Studies, each one geared to developing the necessary skills for a successful trades career.

With the many trades options to choose from, and delivery of mentor and leadership initiatives, academic upgrading programs, exploratory trades programs for women and monthly ‘Lunch and Learn workshops, which cover a variety of career related topics, Narcisse said that TRU serves to play a large role in increasing the number of women in trades.

She also pointed out that many of these initiatives would not be possible without the generous support of RBC, Industrial Training Authority, Ministry of Jobs, Tourism and Skills Training and industry.

Thompson Rivers University is at 900 McGill Rd in Kamloops www.tru.ca

WOMEN IN CONSTRUCTION

MAY 2016

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UNIQUE PERSPECTIVE CONTINUED FROM PAGE 14

providing a large pool of potential candidates for filling those job gaps.

With BC’s residential and non-residential housing starts showing modest but positive gains in the first quarter of 2016, especially in Kelowna and on Vancouver Island, Paiement said that there are plenty of opportunities for jobs within the industry.

She added that creativity and innovative thinking is key, siting Little House Designs, created and managed by Tara Tschritter.

The company designs and constructs unique and luxurious micro-homes for living, renting or using as a vacation home.

“Ta ra wa nted to create affordable houses and thought outside of the box to create this company,” she said, adding that the pocket community idea is timely and came from Tschritter’s own experience working at a shelter and seeing first hand the need for homes that fit a family’s financial needs.

“Builders make a long term contribution to their community,” Anderson SEE UNIQUE PERSPECTIVE | PAGE 16

OKANAGAN COLLEGE

THIRD WIN IN A ROW FOR ROOFING COMPANY Staying local is key to long term success

P

E N T I C T O N - Fo r t h e third year in a row, Inte r ior R o of i n g (201 1) Ltd, has won Okanagan Life’s, Best of the Okanagan readers’ choice award for Best Roofing Company.

Jo-A n n Notte, office ma nager and owner said that she credits the company’s talented employees, its suppliers, contractors and architects for the successive wins. “ We ’ v e b e e n s e r v i n g t h e S o ut h e r n O k a n a g a n fo r 4 0 years,” she said. “We hire local people, work with local business partners and we all work well as a team.”

She also credits the relationships the company has created with its clientele.

“Our customers appreciate our accessibility, friendliness, and quality work.”

Establ ished i n 1976, by Cy Gladish, the company was sold in 2001 to two of its employees, Doug Cole a nd M ichael Haigh when Gladish retired.

Ten years later, Cole and Haigh

were ready to retire so passed the torch to long-time fellow employee, Mark Notte.

“A fter 35 years working for the company, it just made good sense to buy it and keep it in t he ‘compa ny fa m i ly’,” she said.

Permanence is a hallmark of Interior Roofing, not just in its employees and the location they’ve been in for forty years, but also for the workmanship found in its projects.

“Since the fire in Kelowna a few years ago, we have seen an increase in demand for metal roofs,” said Notte. “With our full metal shop and proprietary Standing Seam Machine we can build from any design whether f lat or cu rved a nd from a multitude of colors available today.”

O ut m a Sqi l z’w School, a n a rc h ite c t u ra l s t a n d o u t, i s one of Interior’s most notable builds written up in articles w o rl d w i d e , a s w e l l a s t h e Hooded Merganser Restaurant at Lakeside Resort.

For both Mark and Jo-A nn, the key to business success, has been focusing on staying local.

“We aren’t going anywhere,” said Notte. “This is our community and we will always be there for our customers.”

• 3rd Party Incident/Accident Investigation • Environmental Locating Services (Phase I, II, III) • Pre-Excavation Risk Assessment/ Auditing • One Call Ticket Management and Locate Response • Ground Disturbance Management/ Coordination

• AER/BCOGC Mandate Compliance Auditing • Hydro Vac Excavations • Major Project Locating/Mainline Pipeline Sweeping • Lease Site, Battery and Satellite Locating Specialists • Pipeline Integrity and Maintenance Program Locating

Kamloops: 250.318.7064 Fort St. John : 250.262.1224 Terrace: 250.641.4065

Serving Southern British Columbia Since 1976

Celebrating 40 Years in Business!

ROOFING CONTRACTORS ASSOCIATION OF BRITISH COLUMBIA

COR safety certified

Ph: 250-492-7985 • Fax: 250-492-7781 Email: interiorroofing@s haw.ca • www.interiorroofing.com

WOMEN IN CONSTRUCTION

16

As the Executive Ofcer of the Canadian Home Builders Association, I’ve had the privilege to meet so many talented women in the construction industry. From Red Seal Carpenters, Project Managers, Designers, Planners, Builders and Developers. Some of those women have been highlighted in this issue but there is not enough room for them all. As our industry moves forward and the need for trades is more apparent than ever; we are seeing more and more women choosing trades as their career.

Building has become incredibly complicated and technical as our industry moves forward to energy efcient homes and ever changing design and building codes. The Provincial Government last year implemented the Enhanced Builder Licensing ensuring that our industry meets a building standard and educational platform. Development Planning to create vibrant communities has become a delicate balance and home design is always changing and there are so many women embracing these challenges and shaping the communities and homes we live in today.

CHBA has donated $10,000.00 to the Okanagan College Trades Building based on the importance of this initiative and what that will bring to our industry. We have also initiated the “Jumpstart” program through Okanagan College that will sponsor two “nancially dependent” students to their rst year in a construction related trade. We feel that it is incredibly important to support our industry and we nd that many women are enrolled into the trade programs across the Province. For more than 40 years, CHBA has given a COBBS Bursary and this year, reviewing the applications, we were excited to see how many young women in high school are choosing trades as a career.

We value the homes we live in and should take special note of the people who build them and allow us the opportunity to make memories in those homes.

About The Canadian Home Builders’ Association The Canadian Home Builders’ Association (CHBA) is the voice of Canada’s residential construction industry. Our industry is a vital part of Canada’s economy in every community across the country. We directly and indirectly support more than 900,000 jobs, paying more than $50 billion in wages. We generate $125 billion in annual economic activity, and provide over $30 billion in federal and provincial revenues each year.

Since our founding in 1943, CHBA has held to its core principles of affordability and choice in housing: Representing more than 8,500 small- and medium-sized businesses across Canada, CHBA members include home builders, renovators, land developers, trade contractors, product and material manufacturers, building product suppliers, lending institutions, insurance providers, service professionals, municipalities and more.

Canadian Home Builders Association Okanagan 216-1884 Spall Rd.,Kelowna BC, V1Y 7A4 T: 250.861.3988

Central Okanagan

MAY 2016

PHOTO CREDIT: OKANAGAN COLLEGE

UNIQUE PERSPECTIVE CONTINUED FROM PAGE 16

said. “They produce a tangible product, one they can point out to their children with pride and say, ‘I built that!’”

Every aspect of the construction business is relevant, said Paiement, adding that everyone lives in a home or works in some kind of building.

“The industry is growing,” she said. “It has also become more diverse in its regulations and complexity

“The industry is growing,” she said.

“It has also become more diverse in its regulations and complexity so workers and ideas also need to reflect that diversity with perspectives from all genders.” so workers and ideas also need to reflect that diversity with perspectives from all genders.”

“Women in construction is a good fit,” said Hunter.

“We have a biological skill

set that fits a dy na m ic industry whether its org a n i z a t i o n a l o r n o nconfrontational problem solving. Every day presents a new challenge and opportunity to excel.”

WILSON M. BECK

Insurance Services (Kelowna) Inc.

Western Canada’s Leader in Construction Bonds & Commercial Insurance.

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1-250-763-3840 • 1-888-292-6202 • infokel@wmbeck.com • www.wmbinsurance.ca

KAMLOOPS/OFF THE COVER

MAY 2016

17

CELEBRATING 30 YEARS OF BUSINESS EXCELLENCE

KAMLOOPS DEB MCLELLAND

N

ot only are we celebrating 120 years as the Kamloops Chamber this year, but we are also celebrating the 30th year of our Business Excellence Awards (BEA) program. As the premier business recognition event in Kamloops, we are thrilled to be announcing some changes to our program at our Business Excellence Awards K ick-Off event on May 11th.

These changes will enhance the program’s process and allow the BEA’s to continue as the most prestigious business event in Kamloops.

Our May 11th event will also signify the opening of the award nominations for a seven-week period. If you know of a business in the Kamloops area that deserves to be recognized for their services, we encourage you to visit kamloopschamber.ca to nominate them today.

Nominations are open to any business or business person in the Kamloops area. Nominees do not have to be a member of the Kamloops Chamber. The Business Excellence Awards is a community event through which we strive to recognize any business in our city that is helping our city be the best place to live, work and play in the interior.

As a business owner or employee, we encourage you to ask your clients to nominate you! Our awards are a tremendous opportunity to not only be recognized for what you do, but also to market your business in a new way!

Once someone has nominated your business, we encourage you to: Celebrate your nomination!

Post on your website and social media that you have been nominated. Thank your clients for the nomination and send out a press release that you have been nominated!

Submit your nominee package by the June 30th deadline. This is where businesses often drop the ball. Remember this is a FREE marketing tool! It only takes a few minutes of your time and can have HUGE impact!

Subm ission T ip: Ca ref u l ly read the criteria for the award and make sure you address each of those points in your submission. That is what the judges are looking for.

Your business, and those you enjoy doing business with, deserve to be recognized for business excellence. Do not miss out on this opportunity.

Nominations will be open until June 30th and can be submitted online at kamloopschamber.ca.

••• Venture Kamloops, the economic development arm of the City of Kamloops, recently released thei r A n nua l Report.

Last year was a positive one for economic growth in Kamloops and the work to assist businesses. A number of tremendously successful projects were implemented, many as a result of working in collaboration with business and industry partners and include: LABOUR MARKET STUDY: Together with community partners, Venture Kamloops commissioned a study to provide quantifiable labour market data of the region, forecasting as far as 2025.

REPORT BUILDER: T he improvement of the functionality and offering of the free Report Builder was completed to provide more detailed reports, specific data points, and program summaries.

VENTURE ADVISORS: This award winning program leverages the k nowledge of loca l business leaders to mentor and support entrepreneurs. Eight entrepreneurs were selected to make presentations last year. The organization acknowledges that 2016 is on pace to see continued growth and the building of productive partnerships.

••• You probably wouldn’t have guessed that one of Canada’s fastest growing companies is headquartered on Kamloops’ North Shore. They are a national provider of business voice and internet services.

Over its 9 years of operation, iTel Networks has sustained explosive growth and they’ve outgrown their building. “We’re on the hunt for a new headquarters in Kamloops,” says Danny Rink, iTel’s Founder and Chief Operating Officer. The company is forecasting hiring over 200 employees over the next two years, most of them in Kamloops.

“Kamloops is a great place to grow a company,” says Rink. “We have access to great people and we’re surrounded by beautiful landscapes. It makes for an incredible lifestyle that’s more affordable than major cities.”

To look at all of iTel’s current job openings, please visit: itel.com/ careers Deb McClelland is the executive director of the Kamloops Chamber of Commerce. She can be reached email at deb@ kamloopschamber.ca

The Acro Media team traveled 585 KM by bike for Bike to Work Week in 2015

ACRO MEDIA CONTINUED FROM PAGE 1

eCommerce software creators] Commerce Guys were planning to divide their business up and sell their services division, we felt like we were the right company to take it on,” explains Inglis. “We believe in Drupal. We want to keep the momentum of Drupal projects going and progress the platform.”

Their shared love of Drupal, an open-source development and content management platform, has always united Commerce Guys and Acro Media. Now, every lead the Commerce Guys secure in North America will be routed through Acro Media. For a Kelowna-based company, this is a major coup.

“Kelowna is well-known as a tourist destination,” says Inglis, “but it’s never been seen as a major tech centre. In many ways, the fact that we’ve built what we’ve built in Kelowna makes this all the more amazing to us.”

Still, assuming the mantle of Drupal’s chief North American evangelists is a natural step for Acro Media. Since 2002, they have specialized in Drupal development solutions. Hundreds of Drupalpowered websites later—for clients as prestigious as Koodo and Telus—their intention to push the capabilities of e-commerce forward is evident.

“We simply want to be worldclass in our core offering: opensource e-commerce solutions for enterprise,” says Inglis. “A lot of enterprises don’t even realize Drupal is what they need to solve many of their problems.”

The power of the Drupal platform lies in its cost-effective versatility. Arco Media uses the analogy of

Francis Bailey, Acro Media Software Developer, perfects a software solution “Lego blocks built from modeling clay“ to describe how website clients can combine Drupal’s modules into uniquely customized sites.

In other words, clients spend less money on having their website functions built from scratch. Why reinvent the wheel—even when your particular “wheel” may need to facilitate millions of dollars in online sales.

The websites for many large enterprises currently run on propriety or “closed-loop” systems like Oracle. The creators of these proprietary systems closely guard knowledge related to their solutions and software.

Inglis’ enthusiasm for open-source solutions runs deep. When he discusses the advantages of Drupal, he explains that the closed-source options tend to cause problems enterprise clients can’t always foresee.

These problems run the gamut from “forced licensing to unnecessarily expensive customizations to the massive liability of not really owning the software you use to run your business.”

Ted Wong, Acro Media Account Manager, reviewing the needs of current clients

Inglis describes open-source solutions as being “contributions from many minds.” He claims that the open-source community “flows in a more natural, organic way. Creativity and problem solving aren’t forced. Solutions evolve at the pace of the web.”

In this way, Inglis sees Acro Media as being “part of something bigger.”

And it’s fair to say that “something bigger” may be an understatement.

In a marketplace being reshaped by disruptors like Alibaba and Uber, “convenience wins,” says Inglis.

As e-commerce grows exponentially, he envisions brick and mortar establishments operating as inventory warehouses, rather than traditional storefronts.

“When you, for example, purchase clothing on the Internet now, you can input so much information about yourself in order to figure out just how that dress or shirt if going to look when you wear it. And it’s only going to get easier and more convenient to get what you need online.”

As more companies leverage the power of rapid shipping to meet consumer demands for convenience, they will need sophisticated e-commerce solutions.

Consequently, the momentum for e-commerce specialists like Acro Media is picking up speed dramatically.

Inglis and his team are starting to feel this momentum in a major way.

In the past year alone, Acro Media’s workforce has grown by 50%. 26 of its 49 team members are highly skilled Drupal developers.

Now that Acro Media is leveraging the capabilities of Commerce Guys, who knows how much of an impact they will make on the marketplace of tomorrow? acromediainc.com

18

MAY 2016

HEGYI REFRIGERATION & MECHANICAL: FAMILY OWNED & OPERATED Kamloops HVAC Company Celebrating Its 35th Anniversary

K

AMLOOPS – What began as a two man HVAC (Heating, Ventilation and Air Conditioning) company in 1981, has grown over the past 35 years into one of the Kamloops regions top commercial and industrial providers of refrigeration and HVAC services. Today with a staff of 14, including seven service technicians and three apprentices, Hegyi Refrigeration and Mechanical Ltd. is a familyowned multi generational business that has evolved and grown over the decades, without losing sight of the core values established by its founders.

“The company was started by my Father (Larry Hegyi) and my Uncle (Darrell Hegyi) in 1981,” explained the company’s current co-owner Steve Hegyi.

“The Mission Statement they established then is as valid and important to us as it was to them.

Everything we and our staff do comes back to that core belief, which is that: Hegyi Refrigeration is focused on excellence and is committed to providing our customers with honest, genuine, quality service they can depend on. It was true then and it’s still true today.”

O perati ng out of its 7,800 square foot combination shop, parts warehouse and administrative center at 1335 Dalhousie Drive in Kamloops, Hegyi Refrigeration has focused on the installation and servicing of commercial and industrial refrigeration and air conditioning systems. The company does not work in the residential sector.

Neither does it have a showroom or storefront operation (but does sell parts through its warehouse facility). “Air conditioning is only a minor part of what we do,” explained Trent Hegyi, Steve’s brother and business partner.

“We focus mainly the industrial

Steve Hegyi has been with the company 23 years and is one of the firm’s co-owners

Enjoying one of those rare quiet moments the Hegyi Refrigeration staff have an impromptu office luncheon

“Even after 35 years we’re still a successful 100 per cent family owned and operated business.”

STEVE HEGYI CO-OWNER HEGYI REFRIGERATION

Trent Hegyi is the company’s other co-owner and has been with the company 18 years and commercial refrigeration side so we do much of our work at food stores and with walk-in coolers like the large ones at Costco and places like that, as well as restaurant work and with rooftop heating and cooling systems.”

The Genesis of Hegyi Refrigeration can be traced all the way back to 1973 when company cofounder Larry Hegyi began his career as an appliance apprentice. That decision ultimately led him to begin a refrigeration apprenticeship in 1975, finishing

his apprenticeship in 1978. Striking out on his own he launched his own business, in partnership with his brother Darrell Hegyi in 1981with a dream, a lone journeyman, one apprentice and a secretary.

“The business started with great success and that continues to this day. We have tried to give superior service from the very beginning with the belief that customer service is #1,” he explained in the company’s official history.

“We are still a small company today and have tried to pick our employees that have the same core values as our company. Our

The front office staff typically consists of (left to right) Colleen McLeod, Debbie Lawrence and Tanya Harrison

A separate division of the company is Sheridan Appliance with a focus on commercial kitchen equipment

Congratulations to Hegyi Refrigeration.

35 yrs and counting

Congratulations

Hegyi Refrigeration & Mechanical on 35 years in Business!

SINCLAIR SUPPLY LTD. IS A PROUD SUPPLIER TO THE HVACR SERVICE INDUSTRY IN WESTERN CANADA Celebrating our 70th Anniversary 250-372-8898 808 Laval Crescent, Kamloops

Proud supplier!

Family owned since 1936

www.sinclairsupply.ca

830 Laval Cresent Kamloops B.C. T 866-799-7738 www.barobinson.com

19

MAY 2016

Hegyi Refrigeration, thanks to its fleet can service clients located throughout the Kamloops region

Back on the job: crews from Sheridan Appliance service kitchen equipment in a local restaurant employees are a very important part of our business because they represent our company and core values. Steve and Trent look forward to Hegyi Refrigeration continuing to provide superior

Wishing you 35 more!

983A Camosun Crescent Kamloops BC

250-374-2454

www.guillevin.com Leading the way since 1906 Service is our business Quality is our priority People make it happen

customer service for years to come.”

Darrell Hegyi sold his interests in the company in 2008, with Steve taking over the day to day operations that same year. Larry

handed over the operation of the company to his sons Steve and Trent in 2014, with the brothers purchasing his shares the next year. Steve became a partner in the company in 2005, while Trent became a partner in 2006. Having essentially grown up in the business (Steve has been with the firm 23 years while Trent joined the company 18 years ago) the two brothers have learned from the ground up the skills needed to be successful technicians and businessmen.

Today’s Hegyi Refrigeration has expanded beyond the scope of its founder’s vision into the sale, installation and maintenance of commercial cooking equipment such as ovens, bakery equipment, commercial ranges and deep fryers. “About 10 years ago the company purchased Sheridan Appliance which is now a division of Hegyi Refrigeration.

This covers the hot side, cooking equipment for commercial kitchens, deep fryers, big ovens and equipment of that type,” Steve explained.

Hou se d w it h i n Heg y i R efrigeration’s building Sheridan Appliance allows the expanding company to provide additional services and products for its

35 years in business...

Proud Supplier!

The company’s offices, parts warehouse and shop area is located at 1335 Dalhousie Drive extensive commercial client base.

“Now we can do both the hot and the cold sides,” Trent said.

Using its fleet of service vehicles the Hegyi Refrigeration service area spans a large portion of the Interior. The company regularly services clients from Merritt in the south to Lillooet and Cache Creek in the west, north to Clearwater and east to Salmon Arm and the North Shuswap area.

“One thing that we’re very proud of is that even after 35 years we’re still a successful 100 per cent family owned and operated business,” Trent said. “To go from what was basically a two man show and secretary, who was my mother, to a thriving small business is something that we’re all very proud of.”

Another key part of the company’s success is the emphasis it has always placed on staff training. Over the course of the years Hegyi has put through eight apprentices, many of whom have remained with the company right through to Red Seal certification.

A s a home g row n busi ness Hegyi has always been a good corporate citizen and has contributed over the yea rs to a wide range of community based

projects and ventures. A partial list of the company’s contributions includes its recent involvement with the Royal Inland Hospital Foundation, the Canadian Cancer Society and many others.

For the future Hegyi Refrigeration hopes to continue its commitment to staff training and to providing the very best in products and customer service.

“Keeping our customers completely satisfied with our work is at the heart of everything we do,” Steve explained.

The pair also sees a future that includes growth for the company, but only a reasoned growth as the market and opportunity presents itself. “We’re not looking at astronomical growth, we’re looking at a manageable growth where we can manage expansion as it happens,” Trent added.

“Improving technician skills levels while maintaining customer satisfaction levels are all part of what we want. We’ve been fortunate to have been part of this company all of these years and are now looking forward to the next 35 years.”

To learn more please visit the compa ny website at: w w w. hegyirefrigeration.ca

HAPPY

Congratulations to Hegyi Refrigeration & Mechanical on 35 successful years in business!

KPMG would like to congratulate Hegyi Refrigeration & Mechanical on 35 years in Business. kpmg.ca

The KPMG name and logo are registered trademarks or trademarks of KPMG International Cooperative (“KPMG International”).

kelowna branch

20

MOVERS & SHAKERS

KELOWNA

Local store Blind Bay Village Grocer, owned by Colby and Annette Woodhead, has been selected by Shell to represent Canada in an international competition in Tokyo, Japan, to compete for best grocer in the world this May.

April 16th marked the grand opening of gneiss climbing in their 430 Banks Road location. The gym spans over 5,000 square feet and focuses on bouldering, while also offering coaching and personal training for climbing and bouldering beginners.

Kelowna CMA was named as the most competitive region to conduct business in North America’s Pacific Region, and was listed as 11th in the country

by KPMG’s Competitive Alternatives Report.

The Canadian Construction Association has awarded Patrick Waunch of Rambow Mechanical with the CCA Community Leader Award, as part of the 2015 CCA Awards.

Kelowna’s Okanagan Lavender & Herb Farm, a member of Canadian Association of Family Enterprise (CAFE) Okanagan, was named as a finalist in the CAFE Family Enterprise of the Year Award (FEYA) for 2016.

Waterfront Wines, a restaurant run by executive chef, sommelier and partner, Mark Filatrow, was named Best Okanagan Restaurant for the eight year in a row at the Vancouver Magazine Restaurant Awards.

Clearance has been granted the Canadian Transportation Agency for NewLeaf Travel, a discount airline offering one-way travel fares as low as $89, to begin selling tickets. NewLeaf will be

MAY 2016

KAMLOOPS flying between seven Canadian cities including: Kelowna, Abbotsford, Regina, Saskatoon, Winnipeg, Hamilton and Halifax.

Orchard Plaza welcomed two new stores to its location, including Lee Valley Tools, which is the 17th Lee Valley store opened in Canada, and Mountain Equipment Co-op.

May long weekend marks the first crowdsourced flight from Calgary to Kelowna for Jump on Flyaway’s Jumpstart program, a business idea that contracts unused aircrafts from charter airlines at reduced rates. The contracts schedule both one-way return flight options, which are promoted through social media, and flights depart once a minimum number of seats are sold.

This spring season marked the beginning of patio season and a brand new menu at Bacaro Kitchen and Drink Restaurant, owned and operated by Ben Kilgour. The menu was developed by chef Mike Wilkins and features a variety of appetizers and tapas, entrees and desserts.

Stage Right etc., a wedding design and décor business, has changed hands from former owner, Ria Hayden, to Kelowna designer Lindsay Favell.

Tourism Kelowna publicly thanked their more than 50 volunteers during National Volunteer Week for their dedicated work welcoming tourists at the visitor centre and Kelowna International Airport kiosk. Among the volunteers recognized were Penny Venables, one of Tourism Kelowna’s longest serving volunteers of 12 years, Walter Dionne who has served ten years, and his wife, Eileen Dionne, who has served eight years.

Several Okanagan College students are on their way to the Skills Canada National competition in Moncton, NB, after being awarded gold medals at a provincial competition. The college’s gold medal winners include: Zachary Andrews in electronics, Aaron Schmidt in automotive service, and Spencer Humphries in aerospace technology. Silver medalists for Okanagan College featured students: Rudi Verlinden in IT-network systems, Lukas Pfob in carpentry, Rav Matharoo in heavy equipment service, Dale Blumhagen in automotive service, Hugo Beaumier-Martin in automotive service, Curtis Koepke in refrigeration, Andrew Kennedy in aerospace technology, and Sarah Maw in culinary arts.

The Laurel Shop is a brand new boutique opened by Kelowna Museums in the Laurel Packinghouse on Ellis Street.

The shop seeks to support Okanaganbased businesses by selling local gifts, artisan foods, artwork and more.

Purchases help to fund the Kelowna Museums Society and other local heritage projects.

• Rooftop Units • Furnaces • Heat Pumps • Built Up Systems • Air Conditioning • Make Up Air Units • Gas Fitting • Sheet Metal • New Equipment Installs • Maintenance Contracts • Hot Water Tanks • Boilers • Fireplaces

SALMON ARM Courtyard Gallery in Enderby celebrated its third year in business with a special exhibition this month entitled “Celebrate the Artists”, which runs from April 19 – May 28th.

A brand new Dollarama store and a new Winners location are now open for business in the Smart Centre.

The Salmon Arm Savings and Credit Union (SASCU) Financial Group celebrated their 70th anniversary in business. SASCU began with only 14 members and $41.50, and today spans four branches with more than $600 million in assets.

JC Bradley Jewellers are going out of business with their Salmon Arm location closing by the end of May. JC’s Vernon location closed down as of April 30th.

Sun Peaks Resort has announced a partnership with Dylan Sherrard, a local professional mountain bike athlete, in advance of the new Shred Hard Summer Camps mountain biking program series.

Former Kamloops Chief Administrative Officer (CAO), Randy Diehl, has written a book about his experiences entitled “Serving with Pride in the Public Eye.” The Edge Hair Salon has been certified as a Green Circle Salon in an effort to work towards becoming more environmentally sustainable in their business practices, and they recently exhibited at Kamloops’ first Green Living Expo.

Joey Bedard, founder of Hops Canada, is in the process of building Canada’s most expansive hop farm on a property beside the North Thompson River. The 220-acre farming project is in partnership with the Tk’emlups Indian Band (TIB), who owns two-thirds of the brokerage and farm.

PENTICTON The Thompson Okanagan Tourism Association (TOTA) has partnered with local Okanagan tourism associations to present the 2016 Driving Tourism Together Road Show. The road show launches Year 4 of TOTA’s Regional Strategy, Embracing our Potential, and addresses topics such as destination marketing programs, strategy implementation updates, new initiatives, local tourism updates and more. Cities participating in the road show include: Grand Forks (May 2nd), Keremeos (May 3rd), Penticton (May 4th), Kelowna (May 11th), Clearwater and Kamloops (May 12th), Merritt (May 13th), Vernon and Salmon Arm (May 16th).

ENCORE Vineyards Ltd., home to TIME Winery, McWatters Collection, and Evolve Cellars, announced that it has purchased the former PenMar Theatre at 361 Martin Street in Penticton and will be transforming it into an urban winery. The restored building will be home to a brand-new winery production facility, including a crush pad, barrel cellar, custom fermentation hall, lab, warehouse, and administrative offices.

Once open there will be a tasting bar, a small plates lounge, an outdoor patio, retail wine shop and onsite commercial kitchen for hosting public and private events. Additionally, it will feature a 75-seat movie, performance and event space for concerts, private functions and non-profit uses.

SUMMERLAND If you’re looking for extra motivation, ION Fitness Inc. is a new business providing personal fitness training options operating out of the Jubilee Fitness Club.

MOVERS & SHAKERS

MAY 2016

G Nail & Spa is a new business offering expert nail and esthetics services in Summerland.

Souviwear Apparel has joined the Summerland area to provide Canadian made cotton and cotton/bamboo blend apparel with locally designed graphics representing the Okanagan or other Canadian regions.

Pro Media Concepts is a new company working in media management, services, administration, sales and publishing on the web internationally.

Taking advantage of the Okanagan sunshine, Agrihof agricultural organizations are now growing farm produce in the Summerland area to sell locally as well as providing agricultural consulting services.

Okanagan Forest Products now offers its services in Summerland, producing bagged wood shavings for use in barns, stables, stalls, pens, and horse trailers.

Summerland’s Quick Stop safety Services Inc. is a new business offering traffic control services for construction and highway contractors, utilities companies and special events.

Expanding her services in Summerland, Ingrid Tourigny has launched Celebrant with Heart to create and perform wedding, funeral and baby naming services in addition to her health and wellness practice, Ingrid’s Acupuncture and Wellness Clinic Inc. Harvest Moon Guest House is the newest addition to Summerland’s accommodation hosts with their beautiful 3 bedroom bed and breakfast.

They will be holding an open house on May 28th from 1-3 pm.

Blue Heron Home & Business Maintenance is a new, locally owned company that provides high quality restorative cleaning services for businesses and home owners.

The Wag Spa recently moved to their new store at 13244 on Victoria Road North. The new facility offers great services for furry friends, featuring dog and cat grooming options and many other services.

The Summerland Arts Council, moved to their new permanent home in the Blagborne Building at 9525 Wharton Street as of April 30th. An Open House was held by the District of Summerland and the Arts Council at the end of March to get the community’s input into what they would like to see in the new space before renovations began.

On Saturday, May 14th, Cherry Tree Quilts will re-open at their new store in the former Willowbrook Lane building across the road on Main Street.

The move will provide more space for their quilting and sewing machine centre, as well as better classroom facilities and expanded retail space.

This month in Monte Christo magazine, Rhys Pender applauded Okanagan Crush Pad for pushing boundaries by making wines that reflect the place they are grown by using hands-off techniques.

Co-owner Christine Coletta said, “We want our wines to be 100 per cent reflective of what the Okanagan gives us.”

The Saxon Estate Winery recently offered investors in B.C., Alberta, Ontario and Quebec, an opportunity to invest in the winery through Seed Ups Canada. One of the first wineries in Canada to take advantage of the new start-up crowd funding rules, the initiative allows ordinary investors the opportunity to invest in growing B.C. companies. The capital raised will help fund the expansion of the winery facility to add a traditional English-themed Tea Room as well as expanded wine-making capability.

What The Fungus (WTF) is expanding to increase production to 1000 lbs of mushrooms per month through building additional lab and greenhouse space. This level of production will create 2 full-time jobs in 2016 and enable them to offer their fresh produce to more restaurants and the public. To help fund this expansion the company has launched a gofundme promotion, including a video, with donations from $25 for a mushroom kit to $1000 for a guided porcini mushroom hunt.

SummerGate Winery launched their own Grape Seed Oil made from SummerGate’s organic grapes and cold-pressed in Summerland. The new product is perfect for those summer salads and stir-fry’s.

Local art studio, Stacy Studios, is offering a very unique product through their “Okanagan Doodads” division. The souvenir wine glass lampshades by owners, Ron and Marcia Stacy, come in custom designs, “colour your own” or beautiful images relating to wine, native art and home decor.

Making the eyewear shopping experience fun, Eyes 4 You, Eyewear, a mobile eye lens and frames business, has developed the Eyewear Party. Book an evening or daytime party for great deals on frames and door

21

ECO FAIR COMING TO DOWNTOWN SALMON ARM This event is intended to bring together eco-conscious organ-

SALMON ARM CORRYN GRAYSTON

A

dam a nd Jenna Meikle are excited to unveil their “Inspiration Uncorked – Sip & Paint” program at Meikle Studios in downtown Salmon Arm. They are inviting everyone, regardless of your artistic talents, to join them on Mondays or Fridays each week to enjoy local wine, artisan beer and locally sourced appetizers to inspire you to unleash your inner artist and create a piece of art that you can display at home or wherever you choose. Costs range from $39.95 (art materials only) or $59.95 (wine, beer, appies and art materials). To register or learn more about these fun and casual painting sessions go to www.meikle. studio ••• Nutter’s Bulk & Natural Foods has a new location within Centenoka Mall. Nutters is a noticeably different health food store boasting an impressive inventory of health and wellness products featuring the largest freshly stocked bulk section of nuts, rices, beans, chocolates, spices and more. They have a frozen

prizes by visiting eyes4you.ca.

In the last few months Pharmasave has been working hard on renovations to their store. The now updated display and service areas are bright and modern and provide customers with a great shopping experience by making products easy to find.

The Lakeshore Racquet Club has updated their website to reflect the energy of the facility and clearly showcases their facility and events. Visitors and members will find it easy to navigate the site whether they are looking for squash, tennis, or venue rental.

ElectroMotion Energy Corporation was selected by technology consulting firm Rocket Builders to be on the 2016 Cleantech Emerging Rockets list, beating out more than 100 other candidates.

Ready to Rocket is a unique business recognition list that profiles B.C. technology companies with the greatest potential for revenue growth. Since 2003, the Ready to Rocket list has consistently predicted the revenue growth leaders and

izations and businesses with consumers to increase aware- ness of sustainable initiatives, green living opportunities and global eco-challenges

section which showcases natural and gluten-free foods, cheeses, dairy, fruit and other specialty items. For personal health they have an expansive assortment of vitamins, supplements, minerals, proteins, health shakes and so much more. Nutter’s is open 7 days a week and they invite you to check out their new space. Visit www.nutters35.com to check out special offers and events as well as the latest news on health foods and products.

••• Dow ntow n Sa l mon A rm is hosting an Eco-Fair on June 4, 2016 at Fletcher Park (beside the companies most likely to attract investment, which is great news for ElectroMotion’s projects.

Morpheus Graphix & Publications has moved locations to 2598 Taber Road in Penticton. Morpheus has recently expanded their products to include the South Okanagan and Kelowna & Area Explore & Save tourist guides and coupon books, and will continue to offer graphic design, signage, printing, and more.

VERNON Sparkling Hill Resort celebrates its 6th year in business during the month of May. The City of Vernon’s new website for Tourism Vernon has been honoured with a Hermes Creative Gold Award. The site was developed by eSolutions Group and was launched early this year.

A new range of services have been added to the Lone Pine Ranch, located near Predator Ridge, as Dee Cristante joins

City Hall) from 10 am – 4 pm.

This event is intended to bring together eco-conscious organizations and businesses with consumers to increase awareness of sustainable initiatives, green living opportunities and global eco-challenges. Feature booths will include alternative energy sources, waste management practices, organic farming, composting, food security, local gleaning programs and much more. Go to www.salmonarmdowntown.com for more details.

••• Starting mid-May and going into early June, the Shuswap Bike Club, along with partner organizations including the Salmon Arm Chamber, Downtown Salmon Arm, Shuswap Trail Alliance, Shuswap Tourism, Salmon Arm Economic Development and Skookum Cycle are excited to host multiple activities to celebrate cycling as a transportation of choice for Salmon Arm. Starting with the Salty Dog Street Festival on May 14 which leads to the incredibly popular Salty Dog Enduro on May 15 we have a calendar of events for the next few weeks that features various cycling activities for all ages and experience levels. For more information, contact the Chamber at www.sachamber.bc.ca Corryn Grayston is the General Manager at the Salmon Arm Chamber of Commerce. She can be reached at (250) 832-6247 or admin@sachamber.bc.ca the establishment to provide wedding and event planning expertise. The ranch’s show barn has been renovated by Cristante, her partner Kevin Krammer, and her professional team, Gina Broere and Elaina Stepanchuck, to be used as an event space for weddings, receptions, barn dances and other occasions.

Local photographer, Christiane Molendyk, received honourable mention for her photo of two pheasants fighting at Swan Lake, entitled Dominance, at a national exhibition hosted by the Professional Photographers of Canada.

Happy Days Goat Dairy, owned

by Donat Koller, placed third in the mixed cheese category of the 2016 World Championship Cheese Contest, for their cow and goat’s milk double decker cheese.

OSOYOOS The Watermark Beach Resort in Osoyoos has been recognized in the Best in Class category of Hotels.com Gold Awards ratings.

OPINION

22

APRIL 2016 A division of Invest Northwest Publishing Ltd. Thompson Okanagan Office #210-347 Leon Avenue, Kelowna, BC V1Y 8C7 Toll free: 1.866.758.2684 Fax: 1.778.441.3373 Email: info@businessexaminer.ca Website: www.businessexaminer.ca

PUBLISHER/EDITOR | Lise MacDonald, lise@businessexaminer.ca SALES | Joanne Iormetti – joanne@businessexaminer.ca, Thom Klos –

thom@businessexaminer.ca, Josh Higgins – josh@businessexaminer.ca WRITERS | Julia MacDonald, John MacDonald, Beth Hendry-Yim, David Holmes, Linda Wenger, Kristin van Vloten WEBSITE | John MacDonald

BUYING LOCAL IS REINVESTING IN THE COMMUNITY

MARK MACDONALD

F

or those interested in building and strengthening their own community, there’s nothing better than using this simple philosophy: Buy local.

There are many great reasons why buying good and services from locally owned companies provides manifold benefits.

Not only does it provide local jobs, and with those jobs money from which employees can purchase goods and services as they choose, but it also helps other businesses grow deeper roots in the community.

Depending on the survey, buying goods and services locally results in a multiplier of two to three times. Translation: Every $100 spent locally generates between $200 and $300 of local economic activity.

According to the A merican

Independent Business Alliance, there are three ways locally spent money multiplies: Directly, what a business invests in terms of inventory, premises and staff wages; Indirectly, as that company spends for goods and services at other local companies; and Induced, when owners and employees spend their own income locally.

Hats off to movements like “Think Local First”, a Victoriabased grassroots organization aimed at educating the masses about the many benefits of buying from locally owned companies. Close to 200 businesses have linked under the umbrella with the purpose to practice what they preach: Buy locally whenever possible as they communicate the message to the community about doing the same.

We should also note that buying local doesn’t automatically mea n “mom a nd pop” businesses. It can definitely include some chains and franchises. Just because a store has a national brand name on its door doesn’t mean the profits are automatically siphoned off to head offices abroad. T he people ow n i ng successful franchises are often some of the more generous in terms of community contributors through sponsorship and

gift certificates.

It doesn’t take long, once you enter a store, to determine if a business is locally owned and operated - or not. Typically, h a nd s-on ow ners a nd t hei r staff are friendlier and quicker to respond to customers milling around the store, reaching out, and asking helpful questions to assist purchasers.

Product knowledge is often a decided advantage at local businesses, particularly where there are long-term employees.

In order to have that longevity with staff, the business has to be profitable over the longterm, and be capable of paying family-sustainable wages that allow workers to stay where they are and not need to search for greener pastures.

Staff members who have tenure are most likely to know that of which they speak, which is attractive to buyers. The saying “In the absence of value, price becomes an issue”, means that the more a prospective purchaser is convinced of a product or service’s value, the more likely they are to feel comfortable about making a purchase, even if it costs more.

The personal touch and expert insight is always appreciated, but ma ke no m ista ke: L oca l

businesses must remain cost competitive.

It’s not enough to simply tell people they should buy from t hei r nei g h b ou rs dow n t he street. Those customers also have household budgets they must stay within.

And that becomes a problem when smaller, local businesses offer the same retail products as multinational, big-box and/or chain stores.

Multinationals have a distinct buying advantage just because of sheer volume. They are successful because they sell a lot of product at lower margins, which make it difficult for smaller operations to match. Often, the “price” to pay for that is low wages, training and expertise.

They can’t really have it both ways, really, as the marketplace ultimately decides.

A business can go high volume at low margins of profitability, but with that, it’s hard if not impossible to have a highly paid and trained staff. Therein lies the challenge for small businesses: Be in the ballpark with pricing, and still beat the big boxers with stellar service and insight.

Yes, an advantage the knowledge that it is local businesses who are usually the first to be asked for donations for sports

team sponsorship and contributions for innumerable causes, and come through. What that should generate is goodwill in the community, as those benefiting from the generosity of the business owners respond by frequenting that business and buying something.

Buy local should extend to local government. I’ve advocated for “buy local” policies for cities and towns, whose revenue is derived almost solely from local taxpayers. The entire community benefits when a city buys from their taxpaying companies, which keeps the money in town.

Having a “buy local” policy shouldn’t prohibit out-of-town businesses from bidding on provision of goods and services, and it cannot mean that the city is forced to pay a premium and taxpayers foot the bill, when better deals can be found elsewhere.

Nevertheless, there should be some acknowledgement of what local companies contribute overall through their payrolls and purchases, as well as the multiplier effect that comes into play when money is spent locally.

It’s in everyone’s best interest to buy local, whenever possible, for a number of good reasons.

And, of course, this: What goes around comes around.

IT’S TIME TO REFORM MUNICIPAL SICK DAY POLICIES

LAURA JONES

M

unicipal governments have a problem, albeit one they don’t want to talk about. Over the past decade they have routinely increased operat i ng spend i ng beyond population and inflation growth.

To fuel the overspending councils have overtaxed. Property taxes, in particular, have put a heavy burden on small business owners who already pay far more in taxes than the services they consume.

With this context in mind, responsible municipal councils should be looking at reasonable measures to control spending. As many municipal agreements in

the province are being renegotiated right now, here’s one that should be looked at: reform municipal sick day policies.

In a new report, The Cost of Banking Sick Days in the Public Sector, Queenie Wong, an Economist with the Canadian Federation of Independent Business, looks at government sick day policies at the federal, provincial and municipal levels and finds some costly practices that are wildly out of step with common sense.

For example, if one assumes that a “sick day” should be used for actual sickness, then why should sick days be bankable?

Many private sector companies don’t allow banking of vacation days let alone sick days.

Only three per cent of private sector plans allow employees to bank sick days compared to 28 per cent of government plans.

Even more puzzling than banking is the policy of allowing for cash payouts of unused sick days when someone leaves the public service.

In some cases, governments may be using sick day policies to

The City of Victoria allows for the banking of up to 130 sick days

work as insurance for employees against a short term disability.

A far better approach would be to implement a short-term disability plan. Employees should be able to take time off when they are sick, but current government policies are creating the incentive to confuse sick days with a vacation entitlement.

Of the 16 municipalities across

Canada the report looked at, six do not allow for banking of sick days including, Calgary, Edmonton, and Toronto, which changed its policy in 2008. Both Vancouver and Victoria, the two BC cities reviewed, still allow banking.

The BC government, along with the governments of Alberta, Ontario, and Nova Scotia do not allow banking sick days while other provincial governments and the federal government do.

The City of Victoria allows for the banking of up to 130 sick days.

Only employees in grandfathered plans can take a cash payout for unused sick days when they leave government. Many other municipalities have reformed these policies and no longer allow for cash payouts except for grandfathered plans.

From a taxpayer perspective, Vancouver is one of the worst municipalities reviewed in the report. It allows for 261 days of banked sick days (employees of the City are entitled to 20 sick days a year). In addition, the City gives employees something it calls “gratuity days.” Each year employees are credited with

three gratuity days, which can be banked to a maximum of 120.

These days can be taken as time or as a cash payout.

A Treasury Board report and a Macdonald Laurier Institute report show that public sector employees take more sick days than private sector employees. Is it any wonder this happens when incentives such as banking them and cash payouts encourage employees to see sick time as extra vacation?

Vancouver, Victoria and other BC municipalities with these policies should follow Toronto’s lead and eliminate banked sick day policies and replace them with short-term disability plans for all new employees. It’s a direction that other governments have been moving towards, albeit not nearly fast enough for those that foot the bill.

Laura Jones is Executive Vice President of the Canadian Federation of Independent Business. She can be reached at laura.jones@cfib.ca. Follow her on Twitter @CFIBideas.

SUBCRIPTIONS | $45 PER YEAR (12 ISSUES), $80 FOR 2 YEARS (24 ISSUES), SUBSCRIBE ONLINE: WWW.BUSINESSEXAMINER.CA. DISTRIBUTION: FOURTH WEEK OF EACH MONTH VIA CANADA POST AD MAIL. The publisher accepts no responsibility for unsolicited submissions. The views and opinions expressed in this publication are not necessarily those of the publisher. Produced and published in British Columbia. All contents copyright Business Examiner Thompson Okanagan, 2016. Canadian Publications Mail Acct.: 40069240

SALES/GREENSHEET

MAY 2016

SIMONE SUNDERLAND

GREEN SHEET BUILDING BRIEFS

KAMLOOPS LOCATION

2648 Tranquille Rd - Townhouses PROJECT TYPE Multi-family new PROJECT AdNew townhouses - 2 storeys - 20 units - 3 bedroom units - garages cultured stone, vinyl siding, board and batten and wall shingles with smart trim accents - peaked roofs and dormers PROJECT STATUS Building permit application submission anticipated late/16 - construction start anticipated early/17 DESIGNER Pinske Design - 209 1339 McGill Rd, Kamloops 250-314-7595 DEVELOPER Arjan Khun Khun - 811 Grant Rd, Kamloops 250-377-5830

LAKE COUNTRY LOCATION

10660 Hwy 97 - Single Family

Dwellings and Rowhouses PROJECT TYPE Multi-family new PROJECT New residential SFDs and row housing - 28 residential lots - 13 rowhouse buildings - 50 units - park area PROJECT STATUS Site servicing anticipated summer/16 - residential lots will marketed to individual owners - multi-family lot will be sold for development

KELOWNA LOCATION

1449 Velocity St - Acoustic Sound Control Panel Production Facility PROJECT TYPE Industrial New PROJECT New industrial building - 1 storey with 2nd storey mezzanine - warehouse, 2,463 sm - office, 307 sm - 56 parking stalls

23

PROJECT STATUS Construction start anticipated summer/16 - construction completion anticipated summer/17

ARCHITECT Garry Tomporowski Arch - 243 1889 Springfield Rd, Kelowna 250979-1668

PROJECT The Conservatory Phase 2 - 1 building - approx 80 to 85 rental units

ARCHITECT Distefano Jaud Architecture - 3 1331 Ellis St, Kelowna 250-8689278

GENERAL CONTRACTOR Sawchuk Development Co Ltd - 486 Adam Rd, Kelowna 250-765-3838

OWNER Geometrik Wood Acoustical Ceiling and Wall Panels - 1285 Stevens Road, West Kelowna 250-7691500

KELOWNA

PROJECT STATUS Development permit application submission anticipated June/16 - construction start anticipated July/16

KELOWNA LOCATION

2149, 2159, 2169, 2179, 2189 Pandosy St - Commercial Condominiums - Collette Manor Wellness Facility PROJECT TYPE Mixed-use dev PROJECT New mixed use development - 4 storeys - 35 residential units 1,312 sm commercial space at ground level - partial underground parking podium - flexible wall systems, radiant heating, antibacterial flooring, edible nontoxic landscaping, antimicrobial countertops - seeking WELL Certification of the Medical Centre portion, and for WELL Core and Shell Compliance for the core, shell, and base systems of the residences within the development PROJECT STATUS Construction start anticipated summer/16

LOCATION

ARCHITECT Norr Architects Planners - 710 1201 W Pender St, Vancouver 604-685-3237

PROJECT TYPE Multi-family new

SUMMERLAND

PROJECT New condominiums - 4 storeys 32 units, 1 and 2 bedroom units - approx 28,600 sf total - u/g parking - stucco, stone and metal paneling exterior

LOCATION

PROJECT STATUS Construction start anticipated late summer or early fall/16

PROJECT New modular townhouse development - 4 buildings - 20 units total - detached 2 level garages - common room - highway sound and visual barrier

710 Stockwell Ave Condominiums - The Azure

ARCHITECT Garry Tomporowski Arch - 243 1889 Springfield Rd, Kelowna 250-979-1668

KELOWNA LOCATION

780 Glenmore Dr and Summit Dr - Rental Apartments Condominiums - Commercial The Conservatory Phase 2 PROJECT TYPE Mixed-use dev

5011 Towgood Place – Townhouses PROJECT TYPE Multi-family new

PROJECT STATUS Development permit submission anticipated May/16 - site servicing anticipated fall/16 ARCHITECT HDR / CEI Architecture Planning Interiors - 500 1500 W Georgia, Vancouver 604-687-1898 OWNER Dubois Hospitality Group - 5011 Towgood Place, Summerland 778-328-7434

STOP BEGGING Begging is a habit that is reinforced by prospects because prospects have been trained by

SALES

salespeople who beg for a living

JOHN GLENNON

T

he TACTIC: When setting appointments, always get invited in. NO BEGGING! The RESULT: Begging someone for an appointment, setting yourself up in a situation in which you have to convince someone that you have something to offer, will eventually get you sales. But this is a hard, hard, hard way to make a living. All of the pressure is on you to perform. The prospect gets to sit back and decide if your performance is worth any more time. Would it not be better for you to determine if the prospect is worth your time and effort?

When the prospect invites you in, the responsibility is on him to tell you why. You are in control of the situation.

W h i c h w o u l d y o u p re fe r,

begging or being invited?

DISCUSSION: Why do salespeople beg? Because in many instances, the prospects will put up with it.

From the salesperson’s point of view, the prospect is showing interest. Any attempt by the prospect to leave or terminate the situation is viewed as an objection. And, as we all know, objections have to be overcome.

So here we have a situation in which the prospect is trying to be polite to a beggar, and the beggar is getting, from the prospect’s point of view, more and more insistent with the begging. What’s a prospect to say? How about, “Send me some literature; I’ll look it over.” Or, “I don’t have any money in the (choose one: budget, wallet, checkbook).” The

list of brush-offs is extensive and well known.

APPROACH: Begging is a habit that is reinforced by prospects because prospects have been trained by salespeople who beg for a living.

Instead of saying “... if I could have a five-minute appointment, only five minutes, I know you would be interested,” an alternative would be to stop playing the role of a beggar and say, “Mr. Smith, after I meet with most CEOs, we jointly decide that my product is not appropriate for their needs. However, 15 percent of CEOs see the value of my product. When would you like to determine if you qualify as one of the 15 percent?”

Salespeople using this tactic would get fewer appointments with this approach, but on the other hand, they would waste less time on non-productive appointments and make more sales.

If you really want to stop begging, get a small tape recorder and tape your side of the conversation. Then play it back to someone you trust and tell them to note down all of your begging phrases. Once you have that list, ban those phrases from your vocabulary.

THOUGHT: Beggars do make some money. Non-beggars make

more money. Which would you rather be?

John Glennon is the owner of Insight

Sales Consulting Inc, an authorized Sandler Training Licensee. He can be reached at jglennon@sandler.com, toll free at 1-866-645-2047 or visit www.glennon.sandler.com

Residential · Commercial Industrial · Institutional · Hospitality Call Us Today to See How We Can Help With Your Next Project! #101, 2903 – 35 Avenue Vernon, BC V1T 2S7

250.545.0784 Office

www.trta.ca

RAINBOW COUNTRY ESTATES WESTERN CANADIAN DEVELOPMENT OPPORTUNITY BRIDGE LAKE, BRITISH COLUMBIA CANADA

• Future Potential to sell 38 RV sites at an average of $58,000 - Rezoning and approvals in place, Infra-structure required to complete RV sites.

(Please note that this would be a share sale).

• Located on 11 Acres on Thuya Creek (Next to Yellowhead Highway)

Located in the renowned Interlakes region of the South Cariboo, British Columbia with hundreds of lakes within a half hour radius offering spectacular trophy trout shing, atv’ing, snowmobiling, horseback riding and hiking, an area offering great recreational experiences.

875,000

$

THE PROPERTY: • 300 acres with all plans, permits and approvals completed. Thirty ten acre Country Estate lots over four phases in a totally private gated community, each lot with access to surrounding Crown Lands on three sides and beautiful Lac Des Roches.

• A history of sales in the rst phase of the development achieved prices from $165,000 to just under $300,000 per lot.

• All lots are freehold with access to Lac Des Roches, every lot owner shares ownership of 200 meters of Lac Des Roches shoreline.

• A private internal road system, gated at both ends provides the ultimate privacy, safety and security.

Projected sales revenues for the 30 lots +/- $6,000,000

Price; $1,995,000