Business Examiner Victoria - May 2016 by Business Examiner Media Group

MAY 2016

» WOMEN IN CONSTRUCTION

–PAGE 11

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INDEX News Update 2 Saanich Peninsula 4 Technology 4 Sooke 5 Greater Victoria 6 Focus on West Shore 17 Focus on Aquaculture 26 Who Is Suing Whom 35 Movers and Shakers 36 Opinion 38 Salt Spring Island 39 Contact us: 1-866-758-2684

OUR 30TH YEAR

Good “Chemistry” with TallSky Consulting firms join to dominate Island market ERIC REYNOLDS

he lead i ng prov ider of Business and HR services on Vancouver Island just took a big step forward. Chemistry Consulting Group recently acquired TallSky Consulting Group to take a decisive leadership position in the HR consulting market on Vancouver Island. “T h i s merger focu ses on building the capacity of Chemi s t r y,” sa id Fra n k Bou r ree, founding partner. “It gives us a dominant position on Vancouver Island.” Chemistry’s other founding p a r t n e r, Ch r i st i ne Wi l low, says, for her, the decision was between growing internally or working w ith a like-m inded company. “Opportunity is being in the right place at the right time. Ei leen Ha r p er [P r i ncipa l at TallSky] was also looking to make a change. We looked at TallSky’s practices, reputation, SEE CHEMISTRY CONSULTING | PAGE 25

An emphasis on having fun and working with great people has paid off for Chemistry in the last 10 years

First, Think Local Buy local program thrives through collaborative economic development tactics

Canadian Publications Mail Acct.: 40069240

BY JOHN MACDONALD

hink Local First, a homegrown, buy local initiative focused on the Greater Victoria area, has just celebrated its fourth anniversary. W hile the organization has

existed in its current form for a relatively short time, its roots in the community go back much farther, to Downtown Victoria’s historic Broad Street. “The very early beginnings of this concept originated as I began my transition into taking

over as the th ird generation owner of Robinson’s Outdoor Store,” says Think Local founding member and president Gayle Robinson. “After all of the hard work that came with helping the business grow, I came to the realization that our success was

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dependent on the success of the other businesses operating in our area. “This realization of co-dependency was one of the driving forces behind the ‘Broad Street SEE LOCAL | PAGE 8

NEWS UPDATE

Another Busy Month in the Victoria Real Estate Market

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MAY 2016

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A tota l of 1,1 2 1 proper t ies sold i n t h e Victor ia Rea l E state B oa rd region this March, an increase of 52.7 per cent compared to the 734 properties sold in the same month last year. Inventory levels remain lower than the previous year, with 2,618 active listings for sale on the Victoria Real Estate Board Multiple Listing Service at the end of March, 30.5 per cent fewer than the 3,769 active listings at the end of March 2015. “I think the strong uptick in the market has surprised many of us! The business cycles of real estate are affected by economic drivers and it’s clear that this cycle has all possible drivers running at top speed. Many different factors may be contributing to this activity,” notes Mike Nugent, 2016 President of the Board. “Pent up demand from the slower years of 2008 to 2013, lower than historic mortgage rates, strong interest from out of town buyers, a buoyant economy that’s attracting job seekers and the lifestyle and beauty that Victoria and area offers all contribute to the activity we’ve seen this year.” The Multiple Listing Service Home Price Index benchmark value for a single family home in the Victoria Core in March 2015 was $569,700. The benchmark value for the same home in March 2016 has increased by 16.4 per cent to $663,300. “Though we represent a relatively small geographic area, there is variation in price and inventory in different neighbourhoods,” adds Nugent. “Areas near the downtown core continue to see high demand for houses and condos, as do most areas in the Peninsula. The West Shore has also strengthened considerably but pricing remains lower than in the core because there has been more inventory to meet demand. Further out of town there has been less demand, but overall all areas have now strengthened in sales.”

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Josée Bélanger, RN (QC), M.Ed, has launched a new company, My Nurse AdvisorTM, to help clients navigate the health care system and have a smoother medical experience. The company’s team of registered nurses will arrange and attend appointments, review and coordinate complex treatment plans, provide clear explanations of medical terminology and prescription drugs, and liaise with the family doctor, specialists, health authority, or palliative care as needed. Owner and CEO Josée Bélanger has been a registered nurse since 2004. She has experience in oncology, orthopedic, medical and surgical nursing, and she possesses a Master’s Degree in Educational Technology. She began working with individual clients in 2010, when she successfully guided a close friend through breast cancer, and immediately recognized the need for this type of service. “Many families across Canada have a relative in Greater Victoria who is facing serious health or mobility issues without enough support – we can be the family’s eyes, ears, and heart right here with their loved one,” says Ms Bélanger. “Physicians are busy, and often don’t have the luxury of time to spend with their patients, so My Nurse AdvisorTM can also fill that gap.” The benefits of My Nurse AdvisorTM extend to doctors too. RNs can expedite appointments by voicing the needs of their

patients more efficiently, having professional-to-professional conversations, and educating the patient after the medical visit is over. My Nurse AdvisorTM offers services to individuals, families, businesses and health organizations.

Record Breaking Quarter Victoria’s own FriesenPress – Canada’s largest supported self-publishing company – has reported record-breaking sales over the last quarter. The company has enjoyed strong book sales across Canada and the US, with particularly impressive growth in the US market. FriesenPress, a wholly owned subsidiary of Friesens Corporation - one of Canada’s best 50 managed companies - has confirmed that revenue growth over the last quarter is well into double digit percentages. Several factors have contributed to the company’s strong performance, including new services, shifts in promotional strategies and a strong US economy. “While a favourable exchange rate has been a factor,” says FriesenPress President Tammara Kennelly, “it does not, by itself, explain the phenomenal growth we’re seeing. Some of our competitors may operate at a lower price point, but no one matches the quality and the range of author support services FriesenPress offers.” T hose senti ments were echoed by FriesenPress’s Marketing Manager, Christian Jensen. “I don’t think you can point to any one factor,” he said. “The strong US dollar is likely to benefit several business sectors - especially tourism and high value goods and services. At FriesenPress the most impressive increases have been in sales of our full-service assisted publishing services. In other words, it’s not simply low price our clients are after, but rather the highest quality books combined with best service in the industry.” Tammara Kennelly echoed those beliefs. “We’ve worked hard to build the best self-publishing model available anywhere. Far from vanity publishing, supported self-publishing offers writers the services of a traditional publishing house, including paperbacks, hardcovers, ebooks, custom design, editorial support and even marketing and promotion.” Supported self-publishing offers royalties that are far higher than those found in traditional publishing.

Redbrick Accelerates Growth with Acquisition of DeskMetrics Agreement sets plans in motion for next generation desktop software analytics Redbrick, a Victoria-based product development company, announced a definitive agreement to acquire DeskMetrics, a pioneer in desktop software analytics technology based in Brazil. The acquisition immediately expands Redbrick’s product offering and global reach while marking a key milestone in the company’s aggressive growth plan. It also means Redbrick will expand Victoria operations. Founded in 2011, Redbrick almost immediately established itself as an industry leader in desktop metrics, tools that give software developers the ability to analyze the effectiveness of their desktop applications by analyzing aspects such as how applications are used, which buttons users are clicking or at what point customers are abandoning a sales processes or sign SEE NEWS UPDATE | PAGE 3

NEWS UPDATE

MAY 2016

NEWS UPDATE CONTINUED FROM PAGE 2

up form. Meeting the growing demand for measurement tools, Redbrick has doubled in size in the last three years. With an expansion in product offerings and an increasingly global reach as a result of the DeskMetrics acquisition, this rate of growth is expected to increase. Redbrick is finalizing plans to consolidate offices and move into a larger operating space by mid summer, bringing all the facets of the company into an open concept space with room to accommodate additional employees. DeskMetrics was launched in Brazil in October 2010 and has since built a global client base. Aimed at providing desktop software analytics to developers, DeskMetrics filled the demand of a growing number of businesses looking for ways to better-understand user engagement. DeskMetrics has support for more programming languages, making it more globally accessible than most analytics companies. Data is reported to clients in real time and includes geo-mapping for regional tracking of trends in application use.

Charter Acquires Boardwalk Communications One of BC’s leading information tech nolog y compa n ies,

Victoria-based Charter, has acquired Boardwalk Communications, also of Victoria, in a move that will create a national network technology leader offering a full spectrum of products and services to customers across Canada. On its own, Charter has grown over the last 19 years into one of Canada’s foremost information technology (IT) network providers to clients operating some of the most critical networks in the country. Cited as one of BC’s fastest growing companies by Business in Vancouver, Charter is an elite value-added reseller of Juniper and Avaya network products; by acquiring Boardwalk, it will add Cisco products to its array. Founded in 2002, Boardwalk has consistently been one of the top Cisco network integrators in Western Canada, in terms of growth, with large healthcare and Fortune 100 customers as clients. With offices in Victoria, Vancouver and Regina, the company has continued to expand its reach and capture market share. I n add it ion to cont i nu i n g to manage the operations of Boardwalk Communications, co-founders Andries Loubser and Philip Stone will also be joining the Charter management team. C h a r te r p re s i d e n t K e lly Michell called it “a coming together of highly-recognized, industry-respected, like-minded

organizations with well-aligned values and operating principles.” Charter will continue to be he ad q u a r tere d i n V ictor i a . Charter also has an office in Vancouver as well as branches in Calgary, Edmonton and Toronto. With the acquisition of Boardwalk, the new company will have a combined workforce of over 80 staff, and will look for continued growth across Canada. While announcing the acquisition of Boardwalk, Charter also announced the appointment of Steven Kinsey as Executive Vice President of Strategy and Planning. Mr. Kinsey is a 16year veteran IT network industry leader, and most recently served as the Vice President of Sales and Operations for Western Canada at Cisco Systems Canada.

Canada-BC Job Grant provides $7 million to help businesses upskill employees The governments of Canada and BC announced recently that a total of $7 million will be available under the Canada-BC Job Grant to help businesses provide their current or new employees with skills training. Prem ier Ch risty Cla rk a nd Shirley Bond, Minister of Jobs, Tourism and Skills Training and Minister Responsible for Labour, made the announcement while

visiting Yellowhead Helicopters Ltd. in Prince George, a previous recipient of the grant for over $244,000 that enabled them to train 40 employees in areas such as engine maintenance, aircraft field maintenance, mountain flying, advanced operational flight training, advanced driving techniques, supervisor training and quality assurance. Employers will be able to apply for funding as of April 22 for skills training with start dates from April 22 to Sept. 30, 2016. Existing streams have been expanded to benefit more employers and British Columbians. “Our economy is expected to lead the country in economic growth over the next two years,” said Premier Clark. “This funding will go a long way to help businesses provide their employees with the skills training they need so that we have the workforce to keep our economy diverse, strong and growing.” “We are expecting nearly one million job openings in British Columbia by 2024 due to retirements and economic growth and it is important that British Columbians have the skills and training they need for these future openings, said Bond. “The Canada-BC Job Grant will help many BC businesses upskill and train their employees so they are successful in their careers.” Government has invested a total of $26M in skills training

3 th rough the Ca nada-BC Job Grant, with employers contributing another $13M. By 2024, BC will have nearly one million job openings due to retirements and economic growth. Thousands of new job openings are expected in every region of British Columbia by 2024: Vancouver Island/Coast: 158,900 job openings Almost 80 per cent of these job openings will require post-second a r y educat ion or t rades training. The BC government invests over $7.5 billion each year in education and training.

Victoria and Saanich Green Their Vehicle Fleets By Adding Electric Cars Thirteen electric vehicles have arrived in Victoria and Saanich that will save the municipalities over $100,000 due to rebates provided by the Province of BC and represent one of the largest fleets of Ford Focus electric vehicles in Western Canada. The City of Victoria has purchased nine vehicles and the District of Saanich has purchased four, with a rebate of $8,250 per vehicle. “This is a great way to collaborate with a neighbouring municipality, save taxpayers money and continue to reduce greenhouse SEE NEWS UPDATE | PAGE 5

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SAANICH PENINSULA/TECHNOLOGY

MAY 2016

CHAMBER ORGANIZATIONS ARE STILL RELEVANT Our board and staff should be representative of the makeup of the business community and our activities should be tailored to meet the needs of businesses on the Saanich Peninsula

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he f i rst Ch a mber of Commerce was founded in 1599 in France. A baby in comparison, the Saanich Peninsula Chamber of Commerce has, in one form or another, been active for 104 years. You may be wondering if an institution that has been around as long as we have can still be relevant. Initially chambers were founded to advocate on behalf of business. The role of chambers expanded to offer members networking, tangible cost-saving benefits, workshops, business assistance, community

information and, in our case, Visitor Services. When you are as closely connected to an organization as are our staff and board members it can be a challenge to look objectively at our activities. Times have changed and so must we. In the past, Chambers were seen as organizations for those that were “male, pale, and stale”. True or not, perception is reality. Our board and staff should be representative of the makeup of the business community and our activities should be tailored to meet the needs of businesses on the Saanich Peninsula. The time following an election is an opportunity for new board members, w it h t h ei r f re s h e ye s,

to assess our activities. Gathering and integrating feedback from community stakeholders is essential to our progress. As a business network, we are also a social network. We a re t h r i l led when we receive ex pressions of gratitude for the support we have provided to members. We want more s uccess stor ies on t he Saanich Peninsula. Stay tuned for some changes at this chamber. Bold new adventures await! Denny Warner is Executive Director of the Saanich Peninsula Chamber of Commerce. She can be reached at 250656-3616 or execdir@ peninsulachamber.ca

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e’ve all been there - sitting through a boring and disorganized meeting. Typically, there is little focus, a lack of prioritization, and the group leaves without follow-up tasks clearly defined. Trackmeet, a start-up software venture coming out of Latitude Geographics, is planning on fixing these types of meetings. Trackmeet is a SaaS (software as a service) product, meaning that users can log into it from anywhere or any device through the web. Trackmeet enables meeting organizers to get everyone on the same page, allowing for collaboration in advance of meeting and even offers agenda templates for different types of meetings. During meetings, notes or minutes are taken directly in Trackmeet and after a meeting each recipient receives a copy via email, along with a summary of all assigned tasks and follow-up items.

Latitude CTO co-founder David Stevenson had the idea for a calendar analytics solution, which morphed into the Trackmeet product. Stevenson and CEO/ co-founder Steven Myhill-Jones saw the potential in the product and tasked Darin Herle, Latitude’s Sales Lead, with the job of leading Trackmeet’s efforts. Says Herle, “There are too many awful meetings. We discovered there was no dominant tool to address the problems with bad meetings so we created a way to fix these problems.” Trackmeet has gotten very positive initial feedback in settings ranging from corporate boardrooms right through to strata meetings. This feedback has lead the company to commit the resources to dramatically grow Trackmeet’s user base. Following the “freemium” business model, Trackmeet is free to use and Trackmeet is currently planning a premium version that will provide enhanced functionality at a modest fee. That said, the free version is surprisingly capable and includes all the features needed to plan, run and follow up on successful meetings. More information on the Trackmeet product can be found at www.gotrackmeet.com Rob is a Director at VIATeC and founder of PlusROI Online Marketing, a web development & marketing firm. He can be reached at Rob@ PlusROI.com.

SOOKE

MAY 2016

AND THE WINNERS ARE

SOOKE KERRY CAVERS

tarting your own business takes a special kind of crazy. Becoming an entrepreneur means being vulnerable all the time. We knowingly and intentionally put ourselves in the position where we are judged on what we produce or don’t produce, what we say and don’t say, how fast or slow we do our thing, and of course our successes and failures. Everything is hanging out there for the world to see and to either embrace us or chew us up and spit us out. I can’t imagine there hasn’t been a business owner who, at some point, didn’t question his or her own mental faculties. W ho d id n’t ask themselves, “Why in the world am I doing this? Why am I struggling so hard to bring something to the world that doesn’t seem appreciated anyway??” As consumers, steeped in our own day-to-day lives and personal struggles, we often forget that business owners are people too. Successful business or not, we forget we are not entitled to their services just because they have had the courage to follow a dream and open a business in an attempt to make their lives better or to make your lives better. That is why recognition nights are so important. In a time when we are

NEWS UPDATE CONTINUED FROM PAGE 3

gas emissions,” said Mayor Lisa Helps. “It’s terrific to see these vehicles replace carbon emitting ones moving Victoria further along the path of becoming a leading-edge 21st century city.” While greening their fleet is an equally important objective of both communities, the purchase of electric vehicles also makes financial sense. The joint purchase by Victoria and Saanich saves the municipalities thousands in tax dollars upfront on their fleet purchases in addition to the ongoing operating savings from the electrification of these vehicles. An estimated savings of nearly $3,000 per vehicle compared to gas vehicles and seven tonnes less of carbon is projected over the lifetime of the vehicles. This translates into cumulative energy savings of $39,000 and 91 tonnes over the lifetime of the 13 vehicles. “Saanich is always striving to offer cost savings for taxpayers,

so quick to rant, it is critical that thanks and encouragement also be given or no one will be crazy enough to give it a go ever again. On Satu rday Apri l 16th we celebrated the businesses and non-profit orga n izations of Sooke and the surrounding region. It was a night of laughter, cheers and tears as our business community was recognized for all their efforts. Congratulations to all our winners, finalists, nominees and all the business owners who made it through another year. Without your dedication, drive and little bit of crazy, we would not have the quality of life we do. Presenting the 16th Annual Sooke Region Chamber of Commerce Business Excellence Award winners: Professional Services Excellence Award - Mason Financial; Retail and Services Excellence Award - Rustic Roots Hair Studio; Manufacturing and Industry Excellence Award - SeaFlora Wild Organic Seaweed Skincare; Dining and Hospitality Excellence Award - Little Vienna Bakery Café and Marketplace; Sustainability Leadership Excellence Award - Sooke Fall Fair; Home-based Business Excellence Award - Star Mobile Aesthetics; Not-for-profit Organization Excellence Award - Sooke Community Association; New Business of the Year Excellence Award - Seaside Yarn & Button; Business of the Year Excellence Award - Sooke Fax and Copy Centre and People’s Choice - Sooke PocketNews. Kerry Cavers is the president of the Sooke Chamber of Commerce and can be reached at the Chamber office at 250-642-6112. while reducing our carbon emissions,” said Saanich Mayor Richard Atwell. “This partnership brings us one step closer to meeting our goals, and we’re pleased to be working with Victoria on this important initiative.” Both Victoria and Saanich have an ambitious community-wide greenhouse gas reduction target of 33 percent by 2020. As signatories to the BC Climate Action Charter, Victoria and Saanich have committed to becoming carbon neutral local governments. Tackling the transportation sector -which drives the majority of community emissions in the Capital Region- is key to achieving this target. The shift to electric vehicles is the fastest way to reduce greenhouse gases from their carbon footprints. In Victoria the new nine electric passenger cars will replace six cars and three vans. In Saanich the four vehicles will replace two cars and provide two new vehicles. The new vehicles are now on the streets and being used by staff.

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GREATER VICTORIA

MAY 2016

UBER – THE RESULT OF TOO MUCH REGULATION? Presently, BC government regulates the commercial passenger transportation industry - including commercial ridesharing

GREATER VICTORIA BRUCE CARTER

companies, operators and drivers - to ensure passenger safety and protection

he cu r rent d i scu ssion about allowing Uber into BC is likely more about too much regulation than it is about ridesharing. In our capitalist system, a free market economy will use supply and demand to set pricing and ensure that consumers receive the best value. It appears to me that the commercial passenger transportation market is being hampered by excessive regulation, which increases costs and paves the road for cost-cutting innovators such as U ber and Lyft. If the appeal for ridesharing is more about reduced prices, what will happen once it is regulated? Ridesharing operators will need licenses, vehicle-safety

inspections, specialized driver training, insurance, etc., which w i l l either i ncrease costs or move the service underground. If ridesharing operators are not required to be licensed, have their vehicles inspected, etc., then any ridesharing regulation will work against a fair and competitive environment within the commercial passenger transportation industry. Do we even need regulation? Presently, BC government regulates the commercial passenger transportation industry - including commercial ridesharing companies, operators and drivers - to ensure passenger safety and protection. Municipalities also have a level of involvement, including offsetting expenses related to the commercial use of vehicles on their roads. I think we do need regulations, because we va lue consu mer protection and road safety in our society. Given that some regulation is needed, what level of regulatory oversight do we want? T he current licensing regime for taxis has developed over time to protect customers and ensure public safety. Is it now excessive? Are we prepared to accept a lower level of safety and protection in exchange for lower costs? Are we okay with

MAY CHAMBER EVENTS • Tuesday, May 3 LinkedIn with Viveka von Rosen 2 pm to 4 pm - Cineplex Odeon Victoria Cinemas (780 Yates St.) • Thursday, May 5 Prodigy Group Mingle 5 pm to 7 pm - Strathcona Hotel Rooftop (919 Douglas St.) • Tuesday, May 10 Annual General Meeting & Mayoral Address 11:30 am to 1:30 pm - Hotel Grand Pacific (463 Belleville St.) • Tuesday, May 17 Business Leader’s Luncheon: Mike Morris, Minister of Public Safety and Solicitor General 11:30 am to 1 pm - Harbour commercial traffic having a free ride on our roads? As we work towards answering these questions, we need to keep top of mind that a well-designed and effectively enforced regulatory system contributes to the overall economy by protecting consumers and enabling fair competition.

Towers Hotel & Suites (345 Quebec St.) • Thursday, May 19 Business Mixer 5 pm to 7 pm - Paladin Security (420 William St.) • Wednesday, May 25 50 Ways to Grow Your List Seminar l 1:30 pm to 4 pm - T he Chamber (100 – 852 Fort St.) • Thursday, May 26 Member Orientation Tasting Event 4:30 pm to 6:30 pm - Vancouver Isla nd Brewery (2330 Government St.) • Tuesday, June 7 Celebrating 12 Years as CEO 4 pm to 7 pm l Inn at Laurel Point (680 Montreal St.) In short, our target is a regulatory regime that treats all service providers equally. Bruce Carter is CEO of Greater Victoria Chamber of Commerce and can be reached at 250-383-7191 or bcarter@victoriachamber.ca www.victoriachamber.ca

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MAY 2016

WINDOW FABRICATOR SERVES BOTH COMMERCIAL & RESIDENTIAL MARKET “There is a real trend North Glass & Aluminum: Custom Window & Door Fabrication Company

ICTORIA — One of the keys to the ongoing success of North Glass and Aluminum Ltd. is its corporate size, bei ng la rge enough to provide quality products at competitive prices, but small enough to be adaptive to the changing needs of its expanding client base. “We’re not a huge compa ny but we’re not ti ny either, we’re a size where we can be flexible and keep costs low, while providing a high quality product,” explained Brandon North, the company’s owner and General Manager. “We’re slowly taking on bigger and bigger commercial projects but still do the small residential ones when asked. The focus has always been on quality, we stay on top of each job we take, that has always been part of our philosophy from day one.” L au nched by Nor t h, a Red Sea l Glazier i n 2009, North Glass and Aluminum is a Victoria based fabricator of aluminum framed windows, custom shower enclosures, skylights, ra i l i ngs a nd a host of ot her products fabricated at its shop a 2,200 square foot facility it has occupied since 2013. With a staff that includes his brother Kyle North (also a Red Seal Glazier), an administrative team and four other installers, North Glass began operations working primarily on residential projects, both for renovations and for new home construction. Today however as much as 70 per cent of the company’s work is focused on the fabrication and installation of glass and aluminum projects intended for com mercia l cl ients. T he company for example is the go to tea m for the replacement a nd repa i r of w i ndow s a nd glass doors at the University of

toward products that offer better thermal performance.” BRANDON NORTH OWNER NORTH GLASS & ALUMINUM

Victoria (UVic). “A typical job for us on the commercial side would be working on a storefront,” he explained. “One we recently completed was the Ashley Furniture store out on Sooke Road, we just fi n ished that one th is year. We also recently finished a job at the Camosun College Landsdowne Campus where we basically replaced all the ground f loor w indows a nd doors on their main building, so we do a lot of storefront work.” A builder of high end products, North Glass and Aluminum finds itself working about 30 per centof the time on residential projects, much of the time in new home construction, including in the production of glass balcony enclosures and custom built bathroom showers. Heavy glass frameless shower enclosures are a specialty item Nor t h Glass is i ncreasi ng ly finding itself producing which is a product North enjoys doing as he has produced many since beginning his glazier’s career about a dozen years ago. Without the need to maintain a showroom or retail space of its own, North Glass and Aluminum’s Bay Street shop offers a mple workroom space, a nd sufficient storage room for the materials it regularly uses. “We carry a small stock, basically to have common items on hand for clients such as the University in case they have an emergency and need a window or door replaced on short notice,” he said. For the future North believes that a slow and steady growth will be the key for his firm’s long term success. Work i ng

North Glass & Aluminum fabricates products, such as this expansive skylight in its 2,200 square foot shop

Modern glass panel production methods have made them stronger while dramatically reducing heat loss

Opening in 2013 North Glass has a great deal of experience doing glass work, both inside and out a lo n g s i d e of s u c h re g io n a l construction heav y weights as Gorter Construction, CanPro Construction and Farmer Construction for its commercial projects has also helped the company solidify its reputation for delivering quality work at reasonable prices. On the residential side North Glass actively participated in a major custom bu i ld work i ng w it h Coastal

Construction, so North expects that residential work will continue to occupy a significant part of his company’s output. For the company the move toward products offering greater energy efficiency has become increasingly important, for both residential and commercial clients. “There is a real trend toward products that offer better thermal performance. Items

that reduce sola r heat ga i n, sunshades that are built into cu rta i n wa l l systems, triple g l a zed w i ndows, t he u se of photovoltaic panels and others. As energy costs go up the use of such technologies is going to become more common, and more in demand.” Not restricted to the Greater Victoria area, North Glass and Aluminum has and will take on assignments all across Vancouver Island. An example of this is the multi-million dollar fire hall located in Qualicum Beach, a project North Glass was a major contributor to. “While we don’t travel too often we have worked on projects as far north a s Ca mp b e l l R ive r,” Nor t h explained. Experienced, respected, responsive and quality focused, North Glass and Aluminum has earned a solid reputation as a provider of custom glass and aluminum fabricated products for both residential and commercial applications. “I would like to thank all of our clients who have supported us over the years and we want to continue to give back to them as best we can,” North said. “You have to genuinely want to help your clients, If you don’t get enjoyment and satisfaction from it you can only go so far.” To lea r n more plea se v i sit the company website at www. northglassvi.com

Proud Partner of North Glass & Aluminum

Alumicor is proud to work with a company that stands out for its professionalism and quality of work. We look forward to future endeavours together !

Wishing North Glass & Aluminum continued success!

250-384-9301

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OFF THE COVER

MAY 2016

LOCAL CONTINUED FROM PAGE 1

Block Party’, which became a regular showcase of the offerings of each of the businesses on the street. I began to realize we needed to think bigger, at the time there was 80 empty storefronts spread across downtown. My mindset then became, “If we’re really going to have longevity, we need this entire area to thrive.” “We had to either lead, or get out of the way. Big box stores had begun to compete head to head with us, some moving into nearby buildings, and we knew that if we didn’t do something, it wouldn’t be long before we were out of business. We took control of the situation, and the results speak for themselves.” That thought process gained the interest of Ken Kelly, former genera l ma nager of the Downtown Victoria Business Association, who supported the initiative financially. Seeing momentum building, Robinson and the organization’s founding board of directors began to engage the region’s ‘active ow ner-operators’ to bu i ld a membership base. “Support came from everywhere, from Sooke to Sidney, and Esquimalt to Oak Bay,” she says. “There was this realization that we as business owners and consumers have the power over

(from left to right) Michele Byrne, owner of Victoria’s Dutch Bakery and Think Local First member, Derek Long, founder and executive director of Sustainable Connections in Bellingham, and Gayle Robinson, owner of Robinson’s Outdoor Store and president of Think Local First the future of the region. If we wanted to see it thrive, we were going to need to be intentional about our spending decisions.” Think Local’s progress can be

attributed to its proactive and pu rposef u l orig i ns, a nd the entrepreneurial, or self-starting mindset of its founders. It has united the region’s independent

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business community, who has q u ic k ly re a l i z e d t h at t h ei r strength and longevity are dependent on unity. “Victorians have an appetite to support their own,” says Robinson. “We are well known for going the extra mile to support local organizations. Our board was very intentional from the onset to lead by example, and make purchases from our members whenever possible. We are each other’s best customers, and I believe this has been a driving factor behind the rapid adoption of our vision. “Our ultimate desire is to see local businesses succeed. The reception we’ve received in such a short time has been incredible. Companies throughout the region understand that we care about their future. We have been able to effectively communicate that if people want to see a thriving local economy, they need to seriously think about spending a portion of their income with the independent businesses in their neighborhoods.” Think Local recently reached the 190-member mark, and that growth is expected to continue towards 300 members by the end of the year. The program’s high level of com munity engagement has made it a model for other regions across Canada and the United States. Robinson and her team have become known as experts in grassroots economic development strategies, and have been contacted to provide guidance for new ‘buy local’ upstarts. “The key to our success has been keeping the message simple,” she says. “We have really

focused on driving home our ‘two-fold mandate’. Our first priority is to communicate the benefits of the ’10 per cent shift.’ This idea suggests that if consumers commit 10 per cent of their spending towards locally owned shops and services, 25 per cent more money stays in the local economy. Then there’s the multiplier effect, as local businesses tend to buy their supplies & services from other local businesses, keeping our money turning two to three times in our economy. Compared to spending it with big box retailers. “Our second focus is to raise the profile of the many unique businesses that Greater Victoria has to offer. We are fortunate to have a diverse range of organizations here, from small, single location operations, to large chains like Monk Office and Capital Iron. Locals and visitors alike have the ability to find nearly any product or service they can think of with our members.” One of the main misconceptions consumers have about independent businesses is that they’re unable to provide competitive pricing compared to national or global outlets. Robinson made it clear that this myth has little grounding, and that quite often the opposite is true. “Speaking from personal experience, the prices on products that my family-owned company offers are the same as those of our big box competitors,” she says. “We compare on a regular basis and adjust accordingly to ensure that our customer’s hard earned money is going as far as it can. “W hen you combi ne ou r member’s pricing with their employee’s high level of knowledge, experience and passion for what they’re selling; it becomes quickly apparent that independent businesses have a very strong value proposition. We are continually evolving, expanding, and we’re here to stay.” Last month the organization held its fourth AGM, headlined by keynote speaker Derek Long, founder and executive director of Sustainable Connections in Bellingham, Washington. The event was a kind of homecoming for Long, who had been the speaker for the inaugural AGM. During his speech he noted the dramatic changes he has observed since his first visit, and commended the organization for its leadership and commitment towards proactive, local economic development. He also mentioned that local businesses have to keep ‘making the case’ for buying local to the entire community. Think Local has also recently launched a rewards program, sponsored by Island Savings, where consumers earn ‘merits’ for spending money with participating members. www.thinklocalvictoria.com

MAY 2016

FERRIS RESTAURANT GROUP: SERVING VICTORIA FOR 25 YEARS “We’ve come a long way Each Of The Ferris Restaurants Created To Fill A Specific Epicurean Niche

ICTORIA – For a quarter century the Ferris Restaurant Group has been tantalizing the taste buds of Victoria’s foodies with its expanding range of epicurean delights. “On the fourth of February 1991 we opened the first restaurant, Ferris’ Grill & Garden Patio, the main level, later we opened the Oyster Bar upstairs just about 12 years ago,” explained company founder Tom Ferris. The restaurant group further expanded in 2013 with the opening of Catalano Restaurant & Cicchetti Bar, created to showcase the finest in Mediterranean cuisine, this addition to the expanding organization is located within the Magnolia Hotel and Spa (619 Courtney Street) moments from the city’s picturesque inner harbour. The Ferris Group expanded yet again about a year and a half ago with the opening of Perro Negro, a restaurant featuring an expansive tapas and wine menu. Ferris Grill and Ferris Upstairs (Oyster Bar) are housed within 536 Yates Street in the city’s downtown core, while Perro Negro is located in a portion of 538 Yates Street. “We have definitely attempted to serve different niche markets with each of our restaurants. Between the four restaurants we probably have nearly 70 employees, making us a fairly major employer,” Ferris said. “Our focus from the beginning was to provide quality food and quality service. Everything is prepared in-house, high levels of preparation needs to take place beforehand to ensure the sort of quality we’ve come to be known for.” Not merely an iconic group of restaurants and a significant local employer, the Ferris Group is also an active participant in the Ocean Wise™ program, an association of restaurants and other

in the last 25 years but we’ve got a long way to go yet.” TOM FERRIS OWNER FERRIS RESTAURANT GROUP

organizations across North America that operate their businesses with the goal of preserving ocean resources by using only sustainable seafood products. “One of our biggest concerns is being Ocean Wise™ and at Ferris’ we are fully compliant, something you don’t have to be to be certified but we’re 100 per centOcean Wise™ which I think is one of the biggest feathers in our cap,” Ferris said. Ocean Wise™ is a Vancouver Aquarium conservation program created to educate and empower consumers about the issues surrounding sustainable seafood. Sustainability and environmental sensitivity in general are a primary hallmark of the Ferris Group. All of the Ferris restaurants are fully compostable and the Group routinely recycles all of its waste metals, glass, plastic, cardboard and cooking oils. “All of our seafood comes from the West Coast. We don’t touch any oyster that is not grown on the West Coast unless we have to if there’s an unanticipated problem with supply. While we prefer to use local produce it’s not always possible, for example last time I looked we didn’t grow lemons,” he said. W hile a lover of innovative foods, Ferris is not a chef himself, but in his business partner and Head Chef David Craggs he has found the perfect associate. “The whole motivation I had for opening the first restaurant was that I wanted to open an oyster bar, that was certainly my biggest desire,” he said. “Now it’s ‘uber cool’ to be going out and eating oysters but I can assure you that 25 years ago it was

250-335-3004

not. In terms of the raw product I wanted to open up an oyster raw bar and that was a niche that simply wasn’t available in Victoria.” In addition to head chef Craggs who has worked with the Group for more than 16 years, Ferris added the skills of Chef Aaron Lawrence to the team once Catalano opened, as the workload was considered too great to have one chef overseeing multiple restaurants. Looking forward Ferris feels that while the restaurant group has expanded far beyond his original desire of offering the city a unique dining experience, he believes there is still much more he and his team can offer Capital Region diners. “I’m exceptionally proud of our operation, we’ve come a long way in the last 25 years but we’ve got a long way to go yet,” he said. “I think in many ways we just keep on getting better, and that doesn’t mean just bigger. I mean the way we carry out business is getting better. Our customer service has constantly improved, our dining atmosphere has constantly improved and the quality of our food is second to none.”

Congratulations on 25 years of Delicious Seafood!

Happy 25th Ferris, Congratulations!

hollie@holliewoodoysters.com

The Ferris Grill and Garden Patio on Yates Street has been a downtown fixture since opening in 1991

We are proud to wish Ferris' Restaurant Group a happy 25 year anniversary

Finest at Sea Ocean Products 27 Erie Street Victoria, BC (250) 383-7764

Known for its burgers and other classic items, the Grill and Garden Patio is perfect for work day lunches He also does not rule out the possibility that yet another epicurean niche might be explored in the future. “There is no urgency to open a fifth location but there’s certainly some talk. One thing that is certain is that Dave will definitely be the guy who will lead us into the next 25 years, along with our daughter Paula Ferris who looks after a great deal of the back end managerial work,” he

said. “It’s certainly rewarding to see customers coming back year after year, having been here so long we’re now multi generational, we’re regularly seeing customers who first came here as children with their parents bringing their children here.” To learn more please visit the company’s website at www.ferrisoysterbar.com

SALES

“ SUCCESS” (GASP)

SALES JOHN GLENNON

young ambitious sales professional wished to be top dog, not just in his company, but in his industry, so he sought counsel from a wise man. “Tell me, oh wise man, what do I need, in order to be the best sales professional in my business?” To which, the wise man commanded the young man to bring him a pail of water. Thirty minutes later the ambitious salesma n retu rns w it h a bucket, overflowing with water. “Now, submerge your head in the water” the wise man commanded. So without questioning, the young contender, placed his head, up to the nape of his neck in water. The wise man then gently placed the palm of his strongest hand and the back of the young man’s head. For the first minute, nothing happened. Then, the young salesman, running out of breath, attempted to take his head out.

At this point the wise man put considerably more pressure on the submerged head, such that it remained fully submersed. With no more air in his lungs, the young man, began to flail about in a desperate attempt to escape certain death. The wise man continued to hold his head under water, until the salesman’s sustained attempts to escape reached fever pitch...at which point the old man released his vice like grip. The young man head shot out of the water desperately gasping for air. “Why did you do that?” he demanded, to which the sage responded, “To show you what you need, to be the best.” “I don’t get it”, the salesman retorted. “It’s simple” the wise man counseled...”when you want success as much as you just wanted oxygen, then you’ll be successful” Copyright 2015 Sandler Training and Insight Sales Consulting Inc. All rights reserved. John Glennon is the owner of Insight Sales Consulting Inc, an authorized Sandler Training Licensee. He can be reached at jglennon@sandler.com, toll free at 1-866-645-2047 or visit www.glennon.sandler.com

MAY 2016

Changes At The Top At Proline Management Property Management Firm Was Originally Founded In 1985

ICTOR I A – Proline Management Ltd., one of Vancouver Island’s premiere property management companies has officially become a multi generational family business. At the start of the year Andy Spurling, the son of company founder Eric Spurling became the company’s new president. “I had not really considered coming back to the coast and going to work for the company,” Spurling said. “I had moved to Toronto in my 20’s, had become a lawyer and worked there. I thought when I went here I’d hate it, but I loved working there.” But in time, following the birth of his first child thoughts of Vancouver Island, proximity to family and other considerations saw him begin to formulate plans to return to British Columbia. Having worked with Bell Canada previously he considered moving to Vancouver to become part of Bell’s legal department, but a meeting with his father set him on an eight year path that ultimately saw him assume his current leadership role. “He never pressured me to join the company which I think was pretty smart on his part. When I suggested I might want to join he made me write a memo on what I thought my involvement

might look like, where I would start and what my position would be. The exercise forced me to look at all aspects of the company,” he remembers. Spurling joined Proline in May 2007 at what he describes as a base position, doing tasks that allowed him to learn all about the company and its operations from the literal ground floor of a major property management company. Over time he rose in ranks first becoming a department supervisor, then Vice President of Operations. He assumed the Presidency in January of this year. O p e n e d i n 19 8 5 , P r o l i n e Management operates three offices; in Victoria, the West Shore and in Nanaimo. With a staff of 43 the company focuses on two main lines of business; strata corporation management and the rental management of apartment buildings, single family dwellings and other structures on behalf of property owners. Currently the company looks over more than 9,500 units on Vancouver Island. “O u r goa l is to conti nua lly evolve, I love change, that ability to make changes is part of the reason I wanted to be in small business in the first place,” Spurling said. “Our whole vision statement is

Andy Spurling, son of company founder Eric Spurling assumed his role as president in January to transform our industry. We’re constantly pushing the envelope trying to do new things, offering clients more value. My ‘Big Picture’ goal is to create a property management company that delivers something truly different than anyone else.” Eric Spurling remains actively involved in his company serving in the founder role, but with the change in leadership now has more time to pursue personal interests such as boating. To learn more please visit the company website at: www.prolinemanagement.com/

MAY 2016

WOMEN IN CONSTRUCTION Unique Perspective A Plus For Construction Industry Labour shortages over the next ten years spur government and industry to encourage women to seek career in construction BY BETH HENDRY-YIM

t the recent BC Building Trades 2016 convention, Shirley Bond, Minister of Jobs, Tou r i sm a nd Sk i l l s Training and Minister Responsible for Labour, announced the investment of $750,000 in two partnerships that will enhance mentorship for women and apprentices in the skilled trades. A i med at helpi ng women s u c c e e d i n t h e t ra d e s , t h e govern ment w ill invest $400,000 through a partnership with SkillPlan, the Canadian Building Trades Union, Building Together-Women in the Building Trades, and the International Brotherhood of Electrica l Workers. T he remaining $350,000, in an agreement with the Electrical Joint Training Committee, will help improve mentorship and skills development for all apprentices in BC’s construction sector. Ongoing concerns over skilled labour shortages and a need to address the challenges women face i n the construction i ndustry are behind these latest programs “SkillPlan is pleased the BC government is funding such an important initiative as there is an under-representation of women in skilled trades in this country. It is our hope through this partnership that we will be able to identify barriers and

Bonnie Hunter, Senior Project Manager for IWCD CREDIT:BONNIE HUNTER

provide mentorship solutions that will support retention and advancement of women in trade occupations for the construction industry.” Marlene Anderson, Tri-Amm D evelop m ents Cor p orat ion and director for the Canadian Home Builders Association in Kamloops, said that she is a big believer in mentorships. “Circumstantial mentorships offer a format for exchange of ideas, sharing of advice and even as a sounding board.”

From Administration to Sales and Design, We celebrate the women of Valley Carpet One! Sherri Paiement is an executive officer with the Canadian Home Builders Association of the Central Okanagan

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Anderson, who calls herself a late entry into the industry with 11 years under her belt, said that what’s important is a person’s ability on the job. No matter what the position, your welcome on the job site is based on work ethic and competence, not on gender. “I was green as grass when I first started in 2004, but hard work and a supportive workplace and community allowed SEE UNIQUE PERSPECTIVE | PAGE 13

“Women look at problem solving differently. My mentor as well as the owner of the company recognizes that and sees it as a benefit.” BONNIE HUNTER SENIOR PROJECT MANAGER

MAY 2016

PBX ENGINEERING — A FOCUS ON ANNIE BEAUVILLIER

ngineering has proven to be the perfect fit for Annie, who has had a passion for building since early childhood. As a young child, and onwards, Annie would spend hours building various structures and creations out of Lego. This, along with a genuine interest in the applied sciences combined with a keen eye for detail led Annie to a career in engineering. A nnie’s formal journey towards her engineering career began through the Electrical Engineering program at the Un iversity of Victor ia . Her five-year degree in electrical engineering was integrated with the co-operative education program, requiring her to complete work placements at various engineering-related positions within the industry, including a work term with PBX Engineering’s Victoria, BC office. A key component of Annie’s success has been her high work ethic. This was clearly demonstrated during her initial coop term with PBX where her dedication and initiative were immediately recognized. Following graduation Ms. Beauvillier accepted a permanent full-time positon as a Design Engineer with the firm. Since g ra d u at i n g, A n n i e h a s b ecome an integral part of PBX

Annie Beauvillier of PBX Engineering Engineering’s Transportation Group, where she has been given significant exposure to electrical design projects for real-world applications. A drive through many parts of British Columbia showcases work completed by this Victoria-based Engineer. Whether it be the beautifully re-done lighting systems in the Federal Avalanche show sheds, or electrical works completed on the extensive Port Mann Bridge / Highway 1 expansion project, Ms. Beauvillier has been involved in projects that clearly will leave a lasting legacy and contribute meaningfully to the Province. A recent favourite showcase proje c t for A n n ie h a s b e en the Vancouver-based Burrard Street Bridge Rehabilitation

assignment. This project involved completing designs that would modernize the existing lighting schemes but also allow for the retention of the old-world charm and historical significance

of the existing bridge structure. Notes Ms. Beauvillier: “This project has presented a very unique opportunity for both myself and the other designers in our team. The Burrard Street Bridge is such

a recognizable feature in Vancouver’s downtown core; protecting the overall historical significance through blending contemporary products and modern electrical design methods with historic architectural features has been a very rewarding challenge.” The project is currently in construction; given Annie’s history on similar projects it is no doubt the work will be a success. What lies ahead for Ms. Beauvillier? “Without a doubt, I foresee a promising career that will continue to challenge me in new and exciting ways. The ongoing support from our internal staff, our clients and on-site contractors has been great. I’ve been able to learn so much in what feels like a short amount of time through varying levels of mentorship”. Indeed the future does look bright for Annie, with the designation of Professional Engineer just around the corner. In her five years with the firm, Ms. Beauvillier has been able to build an impressive resume of transportation-related electrical designs. Her resume and contributions to the Province’s infrastructure will undoubtedly continue to grow. PBX Engineering is a locally-owned, award-winning electrical engineering consulting firm with offices in Victoria and Vancouver (www.pbxeng.com).

WOMEN IN CONSTRUCTION

MAY 2016

from electrical consultants to architects. Sherri Paiement, executive officer for the Canadian Home Builders Association, said that she works with women involved in the construction of a building from the design phase and up, with a strong ‘can do’ attitude without limitations as to

13 what they should or shouldn’t be doing. “T here is a m isconception that physical strength is a barrier, but if you are passionate about your job, do it well and go for it, then you can become successful in this industry.” SEE UNIQUE PERSPECTIVE | PAGE 14

Knight Contracting is a proud supporter of women in construction!

March gathering for Women in Construction Nanaimo CREDIT:SELENA MACKAY

UNIQUE PERSPECTIVE CONTINUED FROM PAGE 11

me to succeed. Its important in any job for people to demonstrate their ability to do a job. That’s how they become successful.” For Bon n ie Hu nter, sen ior project manager, Island West D evelo p m e nt s ( I WC D) a n d executive member of Women In Construction, Vancouver Island, mentorships have been valuable throughout her 10 year career with the company.

“Women bring a unique perspective to the construction site,” she sa id. “ We look at problem solving differently. My mentor as well as the owner of the company recognize that and see it as a benefit.” Hu nter a lso noted that for more women to seek a career in construction, she feels that societal and cultural opinions need to shift. “Jobs in construction can be very satisfy i ng,” she noted. “A career in the industry needs to be considered by students

entering the workforce as a viable option and choice. A lthough A nderson poi nted out that she feels there will always be a demand for skilled trades workers, careers in the i ndu st r y a re not l i m ited to them. She said that her engineeri ng deg ree opened doors towa rds a successf u l ca reer as project manager and business owner in construction. Hunter added that in her position as project manager, she works w ith women i n a va riety of construction positions

COLLEGE PROGRAM ALLOWS WOMEN TO EXPLORE DIFFERENT TRADES Program participants introduced to a range of different trades

ICTOR I A – T he Women in Trades Training Program, wh ich h a s op erated at Camosun College since 2010, was created to prov ide pa rticipa nts w ith a unique opportunity to sample a variety of different trades in a fast-paced and hands on way. T he goal of the program is to introduce students to a host of different potential career options. “It’s a 12 week exploratory program. In that time the women get to sample a little bit of each t rade we of fer on campus,” explained Ja y n a W i e w i o r ow s k i , the Program’s Training Coordinator. “It’s very hands on so in each unit there is a shop segment working with the tools and working with the instructors. Many of the units include take-home projects as well.”

Limited to classes of no more than 16, the program features segments that include carpentry, automotive, electrical, fine furniture, horticulture, plu mbi ng, sheet meta l and welding. Typically students will have about three days in each module providing practical exposure to uniquely different potential careers. Literally hundreds of students have taken the program since its launch, many of whom have gone on to become Red Seal certified in their chosen industries. “It’s a great starting point for women who are looking to enter the trades. It provides excellent first-hand experience in the different trades, while showing them pathways they can take,” Wiewiorowski explained. “ I t ’s q u i t e a m a z i n g what you can get through in three days. We have a group in right now who just started carpentry this week, they’re on their third day and they’re out in the yard making sawhorses. Although it’s short you still get a lot of opportunity to

try different things.” An exceptional feature of this program is that there is no cost for eligible participants, all tuition, materials, lunches, protective equipment, bus passes and more are covered as the program is funded through the Canada – British Columbia Job Fund Agreement (CFJ). One of the few restrictions is that the program is not available for those with an EI claim. “We a lso do i ndustry tickets so that’s covered as well so it’s quite substantial what we put toward each student. The bottom line is this is a great opportunity for women to explore different career choices,” she said. “In many ways the Women in T rades Program is a taste test of the trades. It allows our students to have a taste of the different trades and of the industry in general, with the goal that they will find the career that suits them. It’s exciting when you see the light come on, when a student realizes that this is what they want. It’s what it’s all about.”

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14 UNIQUE PERSPECTIVE CONTINUED FROM PAGE 13

She added that changing the public’s mindset about construction a nd sk i l led trades jobs, though daunting, is possible, especially if that change starts at the grassroots level with education about potential skilled positions and wages and the future of the industry. “Whatever the gender, the job of building a home and creating communities for families shou ld be revered. With the i ncreased tech n ica l aspects of bu i ld i ng energ y efficient homes, lean building practices and new innovative projects;

WOMEN IN CONSTRUCTION sk i l led trades a nd the home building industry is becoming complicated. It’s important that we recognize this and put our efforts into promoting this industry through education. The careers can provide good living with many benefits and opportunities to shape communities.” BuildForce Canada’s latest labour market forecast shows a strong demand for specialized trades i n BC, i n oi l a nd gas, from 2016 to 2019. T his demonstrates an ongoing need for workers, especially when combi ned w ith statistics on the nu mber of constr uction workers retiring over the next

ten years which, according to BuildForce, will be more than 39,500. “More t h a n 2 2 p er cent of the prov i nce’s construction workforce is retiring this decade,” said Rosemary Sparks, executive director, BuildForce Canada. “As many as 17,000 new workers w i l l be needed by 2018 to meet rising labour demands.” K aty Fa i rley, past cha i r of Women in Construction Victoria, said that women make up 50 per cent of the population, providing a large pool of potential candidates for filling those job gaps. Wit h BC’s resident i a l a nd

MAY 2016

non-residential housing starts showing modest but positive ga i ns i n the fi rst qua r ter of 2016, especia l ly i n Kelow na and on Vancouver Island, Paiement said that there are plenty of opportunities for jobs within the industry. She added that creativity and i n novat ive t h i n k i ng i s key, siti ng Little House Designs, created and managed by Tara Tschritter. The company designs and constructs unique a nd lu x u rious m icro-homes for living, renting or using as a vacation home. “Ta ra wa nted to create affordable houses and thought outside of the box to create this

compa ny,” she sa id, add i ng t h at t he pocket com mu n ity idea is timely and came from Tschritter’s own experience working at a shelter and seeing first hand the need for homes t hat f it a fa m i ly’s f i na ncia l needs. “Builders make a long term contribution to their community,” Anderson said. “They produce a tangible product, one they can point out to their children with pride and say, ‘I built that!’” Every aspect of the construction business is relevant, said Paiement, adding that everyone SEE UNIQUE PERSPECTIVE | PAGE 15

IWCD celebrates women in construction and is proudly represented by women at all levels of our team.

IWCD’s successful project delivery model involves creating a cohesive team with our clients, consultants and subtrades. By listening to our clients and delivering on their expectations, we contiue to deliver results - one building at a time. Our designation as one of Canada’s Best Managed Companies for three years running is a testament to our team and the quality we consistently deliver.

Commercial ■ Automotive ■ Retail Institutional ■ Infrastructure ■ Industrial

Anything is Possible. Nanaimo 250.756.9665 ■ Victoria 250.590.7820 www.iwcd.ca

WOMEN IN CONSTRUCTION

MAY 2016

Shortfall in skilled labour will reach 39,500 by 2025 from retiring workers CREDIT:OK COLLEGE FACEBOOK/SHERRI PAIEMENT

UNIQUE PERSPECTIVE CONTINUED FROM PAGE 14

lives in a home or works in some kind of building. “The industry is growing,” she said. “It has also become more diverse in its regulations and complexity so workers

and ideas also need to reflect that diversity with perspectives from all genders.” “Women in construction is a good fit,” said Hunter. “We have a biological skill set that fits a dynamic industry whether it’s organizational or non-confrontational problem solving. Every day presents a new challenge and opportunity to excel.”

Changing the public mindset about women in construction starts with education said Sherri Paiement CREDIT:SHERRI PAIEMENT

STEP PROGRAM: MATCHING EMPLOYERS WITH FUTURE EMPLOYEES BCCA program created to match job seekers with employers

ICTOR I A – T he m at h i s s i m p l e ; t h e m e d ia n age of pa rticipa nts in virtually all of the skilled trades in British Columbia is going up, and to fill the void as active workers retire new t ra d e s p erson s a re goi n g to be needed, in numbers. But, there’s a catch! “We know that classic Catch 22 exists, you have to have the experience to get the job, but you have to have a job to get the experience,” explained Faith Dempster, the Regional Manager of the Skilled Trades Employment Program (STEP) for Southwestern BC. “What we do at STEP is we assess our job seeker candidates, talk to potential employers and try to find really good fits. Employers are looking for skills and experience but for the entry level folks they don’t have a lot of that.” S T E P i s a p r o v i n c e-w i d e government-funded employment program that is managed through the BC Construction

Association (BCCA). The program was created in large part to connect job seekers wanti ng to lau nch ca reers i n the construction trades to jobs in the i ndustr y. W h i le not accessible by persons with any EI attachment the STEP program is geared toward the lesser represented groups in the construction industry such as youth, women, First Nations, new immigrants and others. “ We u rge employers to b e w i l l i ng to h i re apprentices. What our reps with STEP do is talk with employers, find out what they’re looking for and attempt to make the right match,” Dempster said. “It can be very difficult for that first year apprentice who’s taken a foundation program to find that first job. We would love to see more employers getting involved with the apprenticeship process. All they really need to do is to show someone the ropes. Through the program they are under no obligation to pay for training or anything like that. The first step is to check out our website.”

step HAS connectED skilled workers with employers SINCE 2006 What can STEP do for you? Find and source job-ready skilled workers Provide pre and post-placement support at no cost Meet you on-site or at your office

CONTACT STEP TODAY

GO TO WWW.STEPBC.CA

MAY 2016

VICTORIA LAW FIRM THE OLDEST IN BRITISH COLUMBIA Despite Its Long History Crease Harman Is A True 21st Century Law Firm

ICTORIA — Despite having a corporate history that stretches back to the mid Nineteenth Century the Victoria law firm of Crease Harman LLP Barristers and Solicitors is in every sense a 21 st Century entity. Specializing in business and personal law, Crease Harman provides services across a vast range of areas, from all forms of Civil Litigation and Bankruptcy to Landlord and Tenant disputes, Estates and Wills, Property Valuations and Tax Law related issues. “We look after most areas of Civil Law but our focus throughout our history has been as business lawyers. We certainly do Family Law, Personal Injury Law, Wills and Trusts and many other things for our business clients,” explained Bruce Hallsor, Managing Partner with the firm. Located in the commercial center of Victoria on the top floor of the TD Building at the corner of Fort and Douglas Streets, Crease Harman’s corporate roots can be traced to 1858 and to Sir Henry Crease who was the first barrister

Bruce Hallsor is a managing partner with the Victoria law firm of Crease Harman

“I don’t know what BC will be like in 150 years but I’m certain Crease Harman will be there.” BRUCE HALLSOR MANAGING PARTNER

By the early 20th Century Crease Harman had grown to become one of the premiere law firms in BC

Crease Harman boasts an expanding team of lawyers who are second to none in Canada qualified to practice as a Barrister of Her Majesty’s Court of Civil Justice on Vancouver Island. Believed to be the oldest continuously operated law firm in British Columbia the present partnership that led to the creation of the firm dates to 1866, making this year a 150th anniversary for the venerable institution. Responsible for looking after the legal needs of many of British Columbia’s oldest established companies for generations, the present firm of Crease Harman increasingly finds itself focusing on the hospitality industry, hotels, restaurants and tourist attractions, the Victoria area’s burgeoning tech sector and real estate related work. The firm also boasts a large wills and estates practice. Presently Crease Harman is home to 15 lawyers and one articled student and has an administrative team of about a dozen. “Business lawyers don’t tend to get a lot of publicity but it is vitally important to the economy. We deal with significant transactions, the type of things that create jobs keep the economy

A fixture in the province for 150 years, Crease Harman has roots that can be traced back to 1866 moving. The work we do involves a lot of trust, it directly impacts in many people’s livelihoods so things have to be done right.” Willing to stack its skills and expertise against the best lawyers found anywhere, Hallsor said the bulk of the law firm’s clientele tend to be family-owned enterprises. Family owned business does not necessarily mean small business however, as the world famous Butchart Gardens for example has been a Crease Harman client for generations.

Meeting Your Storage, Scanning & Shredding Needs A Proud Supporter of Crease Harman! Island Owned & Operated

www.accessrecords.ca T 250.652.5131 F 250.652.1034 E info@accessrecords.ca

Still growing, Crease Harman is a sought after posting for articling law students wanting to launch their careers

The firm also counts various Crown Corporations such as BC Assessment among its expansive client list. “We have three real estate valuation cases before the Supreme Court of Canada at this moment. Our lawyers are at the top of their game in their areas of expertise, and our experience ranging from large governmental entities to small businesses gives us the capacity to assist clients in a variety of areas,” he said. “I think the future for Vancouver Island is very rosy with more growth to come. As long as people want to move here there’s going to be development work and there’s going to be tourism work and as long as we remain an attractive place to live we’re going to have a tech sector because tech people can live anywhere,” he explained. “It’s hard to predict what will happen in the future but I will tell you this, Crease Harman will be part of it. We’ve been part of British Columbia since its beginning, we’ve survived because we’ve always encouraged excellence and I don’t know what BC will be like in 150 years but I’m certain Crease Harman will be there.” To learn more please visit the company website at www.creaseharman.com

MAY 2016

COMMUNITY IN

WESTSHORE Region Sees Growth In Housing And Commercial Development Development and investment opportunities high in West Shore communities Potential homebuyers head to the West Shore where solid supply continues to meet market demands with diverse offerings and affordable prices.

Mayor Stewart Young of Langford said the YM-YWCA is the municipality’s largest recreational facility CREDIT:PHOTOS CURTESY OF VDA ARCHITECTURE LIMITEDPHOTOGRAPHER: SIMON DESROCHERS

BY BETH HENDRY-YIM

n March of this year, Vict o r i a ’s c o r e r e g i o n s a w housing prices increase by 16.4 per cent over last year at the same time, but the West Shore saw a 4.9 per cent i ncrease, significantly lower and much more appealing to first time homeowners. “ T he We s t Shore h a s a l so streng thened (in sales) considerably, but pricing remains lower tha n i n the (Victoria) core because there has been more i nventor y to meet dem a n d ,” M i ke N uge nt , 2 016 President of the Victoria Real Estate Board said in a recent press release. D evelop ers a re se ei n g t he oppor tu n it ies i n t he reg ion and investing in a variety of projects, from the recent completion of Eagle Creek in View Royal to the ongoing development of the Royal Bay waterfront property in Colwood. “Phase 2 of the Eagle Creek

“Creating partnerships with business and the non-profit organization has provided our community with the funds and experience to create and operate an amazing facility.” STEWART YOUNG MAYOR LANGFORD

The West Shore Live - Work - Play

Join one of the fastest growing communities in BC! With affordable real estate prices and west coast adventure on your doorstep it’s no surprise business is booming. Visit us and discover how you can live, work, and play in the West Shore

C O L W O O D | H I G H L A N D S | L A N G F O R D | M E T C H O S I N | V I E W R O YA L

SEE WESTSHORE | PAGE 19

MAY 2016

AN INVESTMENT IN OUR CHILDREN, OUR COMMUNITY — OUR ISLAND

s cities and regions grow, the organizations that suppor t t hem need to grow with them if they are to meet their increased demands. As part of its commitment to growth, the YMCA-YWCA has officially changed its name to the YMCA-YWCA of Vancouver Island. But while a name change is great, it is the sentiment behind the name change that is so notable. The Y means business. By mid-May, the YMCA-YWCA of Vancouver Island will see the addition of two new facilities to our region — The Westhills YMCA-YWCA/Langford Aquatic Centre and the Eagle Creek YMCA-YWCA. The recent expansion to the communities of Langford and View Royal are just the first stage in the long-term expansion strategy to deliver outcome-based growth through partnership development and innovation. The Westhills YMCA-YWCA/ Langford Aquatic Centre offers a state-of-the-art fitness facility, fitness studios, multi-purpose space, teen centre, licensed child care services and a remarkable Aquatic Centre with a lazy river, pool slide, lap pool, warm water therapy pool and wave pool. This facility is a complete home run for our community — unequalled for the extent of its

“We look forward to joining the communities of Langford and View Royal and fulfilling the same role we enjoy in Downtown Victoria of building healthy communities.” JENNIE EDGECOMBE CEO

programming and offerings and its’ design. The new View Royal Community Y will provide licensed child care with designated infant and toddler spaces as well as a health and fitness centre. Both facilities will offer a range of programs for all ages (children, families, teens and individuals) and abilities as part of the Y’s commitment to building healthy communities. Best of all, the benefit to new AND existing Y members is that they’ll be able to make use of any, or all, of the facilities within the framework of their membership. Translation, if you work

The Westhills YMCA-YWCA/Langford Aquatic Centre offers a lazy river, pool slide, lap pool, warm water therapy pool and wave pool. PHOTO COURTESY OF: VDA ARCHITECTURE LTD.

downtown but live in Langford, you can hit a spin class at lunch hour at the Downtown Y and take

your kids for a swim that night at the Langford Westhills Y. That’s the kind of flexibility that the Y

affords its members. The Y, of course, remains committed to its flagship facilities in Downtown Victoria and it will not see changes to its services or hours of operation. The Downtown Y will continue to offer the same extensive programs and services including Health, Fitness & Aquatics, Child Care, Young Mom’s Program and the Pandora Youth Apartments. The two new facilities will not impede ongoing upgrades and equipment updates to the Downtown Y or the willingness to secure a new facility for the Downtown Y at a future date should an opportunity present itself. To d a t e , f u n d i n g f o r t h e We s t h i l l s a n d E a g l e C re e k YMCA-YWCA facilities and the expansion of Y programming into Langford & View Royal has been funded through partnerships and established relationships in the community. The YMCA-YWCA of Vancouver Island has launched a $2-million fundraising campaign to upgrade the facilities at Camp Thunderbird and to outfit areas for children and youth at the new facilities. As other communities and regions on our Island present additional expansion opportunities, the YMCA-YWCA of Vancouver Island will continue to assess and expand to meet both demand and interest.

Vancouver Island

Your Island. Your Y. The YMCA-YWCA of Greater Victoria is pleased to announce its name change to the YMCA-YWCA of Vancouver Island as part of its ongoing commitment to bringing community-based programs and services to our Island.

Building Healthy Communities Victoria Downtown Y

Langford Westhills Y

View Royal Eagle Creek Y

250-386-7511

OPENING MAY 2016

www.victoriay.com

WESTSHORE

MAY 2016

WESTSHORE CONTINUED FROM PAGE 17

Village development will begin in the fa l l, add i ng 160 residentia l u n its i n a prime location,” said Mayor David Screech. T he v i l l a ge complex, across f rom the Victoria General Hospital, saw the opening of retail space housing Quality Foods, Bosley’s Pets, Cobs Bread, T i m Hor tons, Subway a nd Wester n Financial Insurance, with Starbucks, Great Clips, Forbes Pharmacy and the YM-YWCA soon to follow suit. On April 1 the city also welcomed two new retail outlets: Ashley Furniture HomeStore on the Island Highway and the soon to open Urban Ground Market, a n upsca le natu ra l a nd orga n ic foods market, in the Lakeside Village by Thetis Lake. “View Royal is almost built out, but there are development opportunities for infilling existing properties,” said Screech. “A round the hospital there is prime redevelopment land in a very desirable neighbourhood.” Neighbouring Colwood recently saw ground breaking for the first 100 homes in the Royal Bay development, a 400acre property that will see a waterfront park, beach volleyball courts, mixed residential and commercial area, and a build out plan spanning 10-15 years. The city also saw a recent application, from the Onni Group in Vancouver, on a 12.5-acre property in the heart of the city. It will add a large grocery store anchor to the existing London Drugs a nd Coast Capital Credit Union a nd 120,000 sq. ft. of retail space, student housing and multi-family residences. Revitalization of the downtown centre is a core goal for Mayor Carol Hamilton and her council and she is pleased to see the addition of several new developments in the area including Pacific Centre Family Services Association’s (PCFSA) Centre for Well-Being, which will provide 15,000 sq.ft. of program and rental space for health and wellness professionals. “We’re going to create a wellness hub that’s a really therapeutic community,” said PCFSA executive director Mitzi Dean. The fastest growing municipality on the West Shore, La ng ford, not on ly boasts one of the most favourable base ta x rates a ny where i n BC, it a lso is home to world class Olympic training facilities for the men’s and women’s rugby tea ms, mou nta i n bi k i ng, gol f and tennis. Langford Mayor Stewart Young said the city is continuing to fulfill its tenyea r pla n of creati ng a recreationa l corridor with the Langford YM-YWCA slated for a soft opening on May 1 with its grand opening on May 14. “It will be the municipality’s single biggest recreational facility.” The $30 million, 73,000 sq. ft., fourlevel building, built by developer Westhills Land Corp., showcases an aquatic center, with a 25 metre five-lane pool, lazy river, hydroptherapy pool, wave pool, water slides, hot tub and a 6,500 sq. ft fitness and workout room. It also contains a Greater Victoria Public Library Branch, mu ltipu rpose spaces, child care programs, a new branch of the Victoria Conservatory of Music and a youth centre. Young compared the centre to a mall,

More Time than Ever! Langford Mayor Stewart Young CREDIT:CITY OF LANGFORD

NEW Shopping Hours Effective May 1, 2016

Monday – Wednesday . . . . . .10am – 6pm Thursday & Friday . . . . . . . . .10am – 9pm Saturday . . . . . . . . . . . . . . . . .10am – 6 pm Sunday & Holidays . . . . . . . . .11am – 6pm

2945 JACKLIN ROAD

View Royal Mayor David Screech

LANGFORD

80 STORES & SERVICES

Welcoming new patients

CREDIT:CITY OF VIEW ROYAL

Colwood Mayor Carol Hamilton CREDIT:CITY OF COLWOOD

but instead of shops, the focus is on recreation and helping meet a variety of Langford residents’ needs. “Creati ng pa rtnersh ips w ith business and the non-profit organization has provided our community with the f u nds a nd ex per ience to create a nd operate an amazing facility.” We s t h i l l i s t h e d e v e l o p e r o f t h e neighbouring master-planned housing community of 500 new homes and condom i n iu ms as wel l as a men ities SEE WESTSHORE | PAGE 21

Langford: (250) 474-4567 langfordoptometrists.com

Sooke: (250) 642-4311 sookeoptometrists.com

WESTSHORE

MAY 2016

WISE FINANCIAL SERVICES CREATED TO SUPPORT SMALL BUSINESS Company offers full suite of services

Bookkeeping Accounting Personal and Corporate Tax Returns Business Start-ups Consulting

Gay Wise

Wise Financial Services Inc #134 – 2871 Jacklin Road Langford, BC V9B 0P3 778.406.1333 1757 Shawnigan Mill Bay Road Shawnigan Lake, BC V0R 2W0 250.743.5999 #201 – 111 Station Street Duncan, BC V9L 1M8 250.597.0068

www.wisefinancialservices.ca

HAWNIGAN LAKE — For Gay Wise, the founder and owner of Wise Financial Services, just because a business is small that doesn’t mean it shouldn’t have access to the same tools used by large enterprises, particularly regarding financial services. “With my experience and strong team we offer a full suite of services ranging from payroll and basic bookkeeping right up to personal and corporate taxation as well as business advisory services to all of our business clients,” she explained. Describing herself as a ‘serial entrepreneur’ Wise has operated numerous business ventures over the years from owning a bicycle business to operating an interior decorating franchise. Her cumulative experience allows her to intuitively understand the needs and challenges faced by her clients, which allows her to tailor services that best satisfy the individual requirements of each business. With decades of accountancy

experience behind her, having worked as the chief accountant for a number of businesses prior to launching her entrepreneurial ventures, Wise has the necessary background to truly understand what it takes to be in business. Based i n Sh aw n iga n L a ke, Wise Financial Services first opened in 2001. The company has since opened satellite offices in Langford and Duncan. The Langford office was Wise’s f i rst foray i nto the Victoria market. The firm has 10 employees and in addition to its m a ny b u si ne ss cl ients a l so regularly looks after the personal tax needs of more than 1,400 individual clients. The core of the operation however does remain its business clientele. According to federal government statistics small to medium sized business is the backbone of the Canadian economy, with 99 per centof businesses in the country having fewer than 500 employees. “Opening our office in Langford will allow us to attract more medium sized clients. It’s also the first step in our effort to access the Victoria market,” Wise said. “Our Duncan office is brand new, h av i ng ju st op ened i n

February. Since opening it has been doing quite well, partly because our name is well known throughout the Cowichan Valley. I think opening this office is going to be very good for us.” Another key part of the compa ny’s pl a n ned g row t h i s a pending amalgamation with an existing Victoria financial services firm. “We are continuing to expand. The person I’m planning the amalgamation with has a firm comparably sized to mine, with an office on Hillside in Victoria and another one out on the Saanich Peninsula,” she said. “With this move we will grow to f ive of f ice s a nd we’l l b e spending the next year rationalizing everything in our businesses, but the benefit for me is there will be two of us at the helm so we will be able to share the responsibilities. We’ll all benefit from this synergy of having two pro-active business owners running the business.” The formal amalgamation is expected to take place in early fall. “I’m not interested in retiring any time soon because being in business is so interesting,” she said. To learn more please visit the compa ny’s website at w w w. wisefinancialservicesr.ca

COASTAL OFFICES: OFFERING FULL RANGE OF BUSINESS SERVICES PRIVATE & CO-WORKING OFFICE SPACE AVAILABLE IN THE WEST SHORE There is strength in numbers. Beneﬁt from working beside like-minded professionals and other successful companies that you can network and collaborate with.

OPENED

Facility Created To Provide Office Space & Networking Opportunities

OLWOOD – It’s simple, for business to occur it has to have a place. But what if having a permanent office is neither necessary nor affordable? For business leaders in the Westshore area the answer could very well be Coastal Offices. “Our object is to provide private offices, a co-working space as well as a virtual package and to combine it with boardroom, conference and event spaces,” explained Iwan Williams, Coastal Offices Sales and Marketing Coordinator. “We’re providing private offices but we’re also trying to provide the most flexible private offices possible. We are going to be providing services including furnished or unfurnished space and flexible hours, as clients will have access 24 hours per day if desired.” Located at 132-338 Wale Road in Colwood, the Coastal Offices facility provides a combination of bull pen style co-working venues, dedicated desks as well as full

The new Coastal Offices location in Colwood will host its official grand opening on May 1 private offices, at varying prices and for various time periods depending on the requirements of the individual clients. The most affordable option is the virtual desk, where fledgling businesses can maintain a 24/7 mailbox and a mailing address which is available at minimal cost. “We’re trying to facilitate the entire spectrum of what our clients will need. Our co-working area is 920 square feet and has about 40 desks, perfect for networking and for occasional users. From there you can have a designated desk, right up to a

full blown private office,” Williams said. Coastal Offices also offers such amenities as private telephone rooms for conducting business calls, conference rooms to accommodate groups from four to more than 50, Internet access, reception services and more. “Our official launch is May 1st, but we actually do have clients moving in right now. Our goal is to provide a professional environment where likeminded people can work together, to make professional work space available for every business person.”

WESTSHORE

MAY 2016

21 WESTSHORE CONTINUED FROM PAGE 19

Eagle Creek Village development with anchor Quality Foods CREDIT:EAGLECREEKVLG.COM

a nd ser v ices a nd t he bra nd new state of the art Belmont Secondary School. Other housing on the West Shore i ncludes Metchosi n’s S p i r it B ay, w h i c h re c e n t l y opened pre-reg istration for 12 oceanfront lots on Sunset Point. The development which offers cottages, homes and lots, includes a marina with boat moorage, plenty of parks and walkways, and a short 15-minute commute to neighbouring Langford and Colwood city centers. With affordable housing drawing buyers, communities are encouraging the addition of facilities to service new residents. Each community has a plan that fits with its mission and vision and is encouraged by the positive g row th a nd i nvestment throughout the region as well as the complementary services that enhance its lifestyle and appeal. Julie Lawlor, executive director of the Westshore Chamber of Commerce, said there is a spirit of optimism amongst the business community of the West Shore. “ E a c h m u n i c ip a l it y h a s a different spirit of place,” she said, “But there is an increasing sense of cooperation and coming together with common goals and values.”

LANGFORD OPERATION IDEAL VENUE FOR BUSINESS PROFESSIONALS “It’s brand new, it’s Prosperity Business Centre Boardroom Now Available For Rentals

ANGFORD – Opened at the beginning of the year the Prosperity Business Centre (PBC) in Langford has proven to be right choice for professionals (including Johns, Southward, Glazier, Walton & Margetts Barristers & Solicitors and Janette Roch, Dominion Lending Centres) needing a satellite office in the Westshore region. But the collection of well appointed private offices (which are currently fully booked) is only part of the story of this premiere business hub. “In addition to the offices, receptionist, elegant waiting area and other services which are available for our clients we have this beautiful boardroom which features a gorgeous live–edged boardroom table that comfortably seats eight, perfect for intimate meetings and training sessions,” explained Dale Collins, the owner of the Business Centre. The boardroom is available for rent on an hourly, half day or daily basis and has proven to be a welcome addition to the services the PBC currently offers its clients. “I have a group right now who are

gorgeous, there’s tons of natural light, it’s the perfect place for small meetings.” DALE COLLINS, OWNER, PROSPERITY BUSINESS CENTRE

needing to conduct a sales meeting and they don’t have a boardroom of their own so they’re going to come out to the Business Centre, have their sales team meeting away from distractions such as their front office staff, so they can focus solely on their meeting,” Collins said. Located at 128-2871 Jacklin Road in Langford the Prosperity Business Centre features free on-site parking, high speed Internet access, 46” flat screen television for presentations and even coffee and tea service if required. “It’s brand new, it’s gorgeous, there’s tons of natural light, it’s the perfect place for small meetings in a very professional setting,” she said. “In my own business (Prosperity Planning) I had two boardrooms and was always being asked by people if they could rent them out so I saw a real opportunity here. That was the catalyst for setting up this business centre and the companion boardroom.”

OFFICE SPACE • BOARDROOM RENTAL ADMINISTRATION & RECEPTION SERVICES The following business have offices in Prosperity Business Centre

#128 - 2871 Jacklin Road, Langford, BC V9B 0P3

778-265-8075 • www.prosperity-businesscentre.com

MAY 2016

HORIZON PACIFIC CONTRACTING: A MIKE HOLMES APPROVED BUILDER “Fundamentally we’re Custom Builder Has Served Victoria Region For A Quarter Century

I C T O R I A – T h e a nnouncement is both an ack nowledgement of exceptional quality and service and an unparalleled marketing opportunity. Victoria’s award winning Horizon Pacific Contracting has been selected as Vancouver Island’s only Mike Holmes approved building contractor. “We’ve recently established a partnership with the Mike Holmes group. He went out into the marketplace and examined the different builders and approached the different builders and he selected us at the end of the day because we share a very similar set of values when it comes to construction,” explained Tim Agar, one of the company’s owner/partners. Co-owned by Agar and company founder Sam Hofer, Horizon Pacific Contacting (HPC) has been a premiere builder serving the Greater Victoria area for 25 years. The company, noted for its green building expertise, is involved in all aspects of residential and commercial construction including the building of new custom homes as well as countless renovation projects. T he f i rm’s orig i ns actua lly go back to 1986, when Hofer launched the company under a different name, but he changed the brand to Horizon Pacific Contracting in 1991. “We’re fortunate that we get to work on some very unique projects. We like to think that we have some specific skills sets that are unique to both the green building industry and to the middle to high end residential marketplace,” explained Agar, who joined the company in 2000. In a recent interview with the Canadian Broadcasting Corporation (CBC), Holmes described the approval process involved

here to protect our client’s money and to be good custodians of their budget.” TIM AGAR CO-OWNER, HORIZON PACIFIC CONTRACTING

for a company to be invited to join the Holmes Approved Homes Program (HAHP) as being extensive and detailed. “I have a team of guys who literally look for the best builders across the country. Once we find them we get an interview with them, we tell them we like what they’re doing and we’d like them to be a partner with us and work in the program,” he said. To date some 40 builders across Canada have been included in the program with Horizon Contracting the first in Western Canada. “Horizon Pacific Contracting is not only a Holmes’ approved builder but they are the only one in the west that is a Holmes’ approved renovator.” For Agar his company’s inclusion in the program is further proof that his firm is doing the job right. “Basically we have the exclusive rights for southern Vancouver Island to the Mike Holmes program, it’s a partnership it’s not just a branding concept. Mike Holmes and I have worked together on these projects. He is looking to have his name associated with the ‘right people’ as he likes to say. He receives more than 100,000 e-mails each month requesting his services so he said it was important to bring some form of certification program to the public because he’s built a brand on doing it right,” Agar explained. “He wants to work with people that share that same sense of sensibilities about it. He went out, he did his research in the market, he interviewed different builders and he then selected us

Horizon’s Fir Tree Glen custom home won the 2015 Vancouver Island Building Excellence Award

Tim Agar is one of the owners/ partners with Horizon Pacific Contracting, which has operated since 1991

Contracting expert Mike Holmes has gone into a partnership with Victoria’s Horizon Pacific Contracting

to be his builder for Vancouver Island.” Horizon Pacific Contracting is a general contractor involved in the construction of a host of exceptional properties including the

spectacular Fir Tree Glen custom home a Frank Lloyd Wright inspired residence that was the winner of the 2015 Vancouver Island Building Excellence (VIBE) Award for Project of the Year.

Proud to support Horizon Pacific Contracting. Best wishes for continued success. www.slegg.com

A small sampling of other recent keynote HPC projects include the Prospect Lake custom home which was a LEED (Leadership in Energy and Environmental Design) Platinum design as well as such commercial projects as the Bayside Medical Centre in West Saanich and numerous other projects across the city. “The real secret to the process is that a lot of the things you experience on the green building side of things have very little to no additional cost to the customer, so they can be applied to a project that doesn’t have the big budget that some of the other projects might, to bring a whole other level of quality to a midrange project,” he said. An example of incorporating green building techniques and systems that are both effective and not overly expensive includes the use of specially manufactured drywall that is designed to absorb VOCs (Volatile Organic SEE HORIZON PACIFIC | PAGE 23

Feil & Co. congratulates all at Horizon Pacific Contracting on their 25th anniversary.

MAY 2016

Elegance, custom features and a focus on energy efficiency are hallmarks of every Horizon project

Timeless elegance coupled with the latest technologies help make Horizon Pacific homes unique

While known for its residential projects the company also does extensive commercial work

HORIZON PACIFIC CONTINUED FROM PAGE 22

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basically the same price as traditional drywall. “The vast majority of projects that take place are built using older style drywall, not because the builder doesn’t want to spend the money, but because they may not even be aware

the product exists,” Agar said. For Horizon Pacific Contracting green building breaks down into two distinct but interrelated categories: the environmental air quality of the structure and the energy efficiency of the building.

Striving to achieve maximum efficiency in both key areas is at the heart of any Horizon Contracting building project. “Everybody wants to have great indoor air quality there is no one who wants to expose their family to toxins. It comes down to what are you exposing yourself and your family to in your new home that you in all likelihood are not even aware of? Once a client is aware of the options that are out there in terms of indoor air quality they are foolish to not take advantage of them,” he said. While HPC has worked on projects elsewhere on Vancouver Island the majority of its structures have been constructed in Victoria and on the southern

Gulf Islands. Building green is more than a marketing phrase for Horizon Contracting it’s a philosophy that is at the core of all of its projects. One of the company’s strengths is its ability to listen to the needs and interests of its clients. The process the company follows takes many steps but begins with consultation, followed by developing a realistic budget, long before the actual design and building process begins. On the company’s website it states: The first thing that most people want to know is how much will this cost? Our financial feasibility study is a way of coming up with some practical numbers SEE HORIZON PACIFIC | PAGE 24

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to help you avoid wasting cash venturing down blind alleys. It’s also a chance to understand the hidden costs which may impact your budget. Knowing your financial boundaries before you start the next step, design, is the key to a positive outcome. “Each person who builds a home has different sensibilities and values and for some people having it labeled green is incredibly important to them, it’s the reason they drive a Prius or whatever. It’s because they want to have their green card out there loud and proud for everyone to see, that’s who the branded or labeled home is for,” he said. Regardless of placing any label on it, Agar explained that green building is inherent to everything Horizon Contracting does. After more than two decades of building quality, energy efficient and healthier buildings, the use of green building techniques and using benign health-supporting materials has become standard for any project the company undertakes. For Agar building green is now a corporate way of life. “The person who has no interest in being labeled a greenie or building an environmental home will still take the common sense approach associated with using energy saving techniques. That’s built in to the DNA of our company, that’s what the people are going to get regardless of the branding of it.” HPC has the skills, the expertise and the team to take a project from initial concept right through to site preparation and final construction. With a staff of about 40 Horizon Paci fic Contracting works with both its in-house design and construction teams and with many of the region’s best designers, architects, engineers and sub trade providers. In a typical scenario the company will work exclusively with its in-house resources for smaller projects such as for a residential renovation, but will work alongside of other experts for custom homes or commercial

Planning and careful design go into all of the company’s projects both commercial and residential projects. “Fundamentally we’re here to protect our client’s money and to be good custodians of their budget. W hen we look at the project there are often ‘the right’ trades for that specific project and it’s not the same group of people for every single one. We are protecting our client at every stage of the process against cost overruns and making sure the value is there in terms of the service we’re providing,” Agar explained. After more than a quarter century of service, HPC currently sees about 70 per centof its output devoted to the residential sector, with the bulk of its commercial construction projects taking place in the medical / dental profession. Now as the sole Holmes Approved contractor on Vancouver Island the company expects the future to be even busier. “In the future we expect to see commercial projects become even more important, but we like have a comfortable mix between commercial and residential,” he said.

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a great deal of experience and a great deal of common sense to these processes. So when we build a home for somebody, or do a commercial project, the

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MAY 2016

CHEMISTRY CONSULTING CONTINUED FROM PAGE 1

and values, and that made it an easy decision for us.” The companies had competed on past projects. They had also worked together on joint projects. “We have a lot of respect for their people and they’re a good fit for our culture,” said Bourree. Chemistry’s expansion is a sign of the times on Vancouver Island. With multiple industries performing well—includi ng tou r i sm—t he need for a workforce is as strong as ever. “Vancouver Island is seeing a rea l resu rgence i n va rious industry sectors,” said Bourree. “In addition to the normal chu rn i n prov i ncia l government, tourism is firing on all eight cylinders; the tech sector alone is worth four billion; ship bu i ld i ng, ma nu factu ri ng up and down the island… there’s opportunity at all levels to assist. It’s a lot of fun!” Chem i s t r y’s m i ssion i s to h ave f u n, m a ke money, a nd work with great people. Willow explained how they achieve this kind of culture. “We actua l ly tu rned dow n business when we feel it won’t be enjoyable. We want to enjoy what we do. That’s why we do Friday a fternoon activ ities, team events, and try to have a good time in the office.”

“Vancouver Island is seeing a real resurgence in various industry sectors.” FRANK BOURREE PRINCIPAL OF CHEMISTRY CONSULTING GROUP

“We give our staff a lot of autonomy. People do their best when they feel comfortable. We don’t set hours or times; we hire professionals. They know what needs to get done.” “I just want to surround myself with great people and [the business] takes care of itself,” said Bourree. T he compa ny has instituted “just because” days where

“The combined result of our two companies… will be a rare collection of subject matter expertise.” – Principals Frank Bourree and Christine Willow, Chemistry

“We are very excited about this new partnership.” – Eileen Harper, Principal, TallSky at Chemistry

Willow will surprise the team by closing the offices for an impromptu long weekend. “Randomness is fun,” says Willow. For Chemistry, a focus on fun is working well. With 9 offices a nd 135 s t a f f, t he compa ny leaves l ittle room for doubt about its dom i n a nce on t he Island. T h e m e r ge r w i t h Ta l l S k y makes Chem istry one of the largest HR consulting firm in the province. So why focus on the Island? “We love it here,” said Bourree. “T he Island is growing. T h e re’s l e s s c o m p e t i t i o n here, a nd we l i ke t he b u siness cl i mate. We’ve seen a n

E duc at ion, a nd H i g h Te ch. Most sectors were projected to see continued steady growth th roug h 2016. Chem istr y is poised to capita l ize on “i ncreased employment opportunities in the hospitality sector, retail trade, construction and continued gains in forestry.” Chemistry assists its clients with a variety of service including but not limited to executive recruitment, outsourcing staffing, human resource advisory, immigration for foreign workers, and performance i mprovem ent. T he Ta l l Sk y merger will allow Chemistry to increase capacity and take on more projects w ith more diversity.

opportunity and we’re going to seize it.” Willow sees the opportunity as well. “What we’re finding is more and more requests from up the Island, either directly to us or in the form of requests for proposals from places like Nanaimo and Comox.” “There’s real growth and vibrancy in business community and we want to address that need. Having a robust team to support those businesses outside of Greater Victoria was a real goal for us.” T he Vancouver Island Economic Alliance published a State of the Island 2015 report which highlighted the growth in Tourism, Aquacu ltu re, Forestry,

MAY 2016

AQUACULTURE BC’s Aquaculture Industry Has Room To Grow Market demands the high quality of seafood that comes from BC waters

Fifty per cent of shellfish farms are located in Baynes Sound CREDIT:BC SHELLFISH ASSOCIATION

BY BETH HENDRY-YIM

“The market for BC

shellfish is insatiable.”

ast year saw the introduction of a new Fish and Seafood Act that had BC’s aquaculture industry netting updated licensing, new legislation for traceability, government funds for increasing its profile and inclusion in Growing Forward programs. This year the BC government, with its BC Agrifood and Seafood Strategic Growth Plan, identified its next steps in expanding the industry which includes a multi-year development plan to maximize the economic potential of BC seafood. With more than 100 species of fish, shellfish and marine plants harvested and sold to over 150 markets, the year 2014 saw a 10 per cent increase in exports for a combined wholesale value of $1.44 billion. The province’s top export commodity that year was farmraised Atlantic salmon, valued at $380 million, while other commodities, like wild sockeye and chinook salmon, brought in the greatest growth numbers in the same year at 438 per cent and 66 per cent respectively and oysters, up 22 per cent, reeled in $15 million. Roberta Stevenson, executive director of the BC Shellfish Association, said that the industry has

ROBERTA STEVENSON EXECUTIVE DIRECTOR BC SHELLFISH ASSOCIATION

room to grow with demand for BC shellfish increasing. But she adds that expanding the industry has its challenges. “The market for BC shellfish is insatiable. We can’t grow enough to satisfy the demand,” she said, adding that she would like to see the government expanding and capitalizing on the opportunities the industry is presenting. “We have investors willing to put dollars into building and growing farms,” she pointed out adding that processing an application for a farm tenure can take up to three years. Although the province regularly attends seafood trade shows around the world, she feels the industry is able to market itself and money spent on the shows would be better spent on expertise and onthe-ground operations assistance. Fifty per cent of shellfish farms are located in Baynes Sound, between Bowser and Courtenay, with

Roberta Stevenson, executive director of the BC Shellfish Association

Jeremy Dunn, executive director of the BC Salmon Farmers Association

CREDIT:BC SHELLFISH ASSOCIATION

CREDIT:BC SALMON FARMERS ASSOCIATION

easy transportation to processing. The rest stretch along BC’s pristine coastlines. The association membership is made up of businesses that service the industry, from farming to transportation to marketing. Stevenson said that the potential opportunity and variety of jobs and businesses servicing the industry is impressive. In total exports in seafood hit a record $981 million in 2014 with an estimated 2014 GDP of $249 million. Salmon farming alone generates an estimated 5,000 full time positions with 2,363 direct, 1,926 indirect and 689 induced jobs.

Members of the BC Salmon Farmers Association operate an estimated 106 of the 109 licensed and tenured finfish aquaculture facilities across the coastal regions, with 60-70 operating and all the others resting at any given time. Jeremy Dunn, Executive Director, BC Salmon Farmers Association said that his industry sees the same challenge as shellfish in that the demand for BC raised salmon-especially in the United States and increasingly in Asia-is hard to keep up with. BC exported a record 52, SEE AQUACULTURE INDUSTRY | PAGE 27

AQUACULTURE

MAY 2016

Salmon farming provides 5000 direct and indirect jobs CREDIT:BC SALMON FARMERS ASSOCIATION

934 metric tonnes of farm-raised

AQUACULTURE INDUSTRY CONTINUED FROM PAGE 26

Fifty per cent of shellfish farms are located in Baynes Sound CREDIT:BC SHELLFISH ASSOCIATION

Atlantic salmon to 10 countries in 2013 and that number grows annually. “Demand far exceeds the supply so our challenge, as an industry, is meeting the demand. Prices in export markets have remained solid and companies have increased production, where possible, in attempts to match and feed the demand.” Part of the government’s plan to support industry growth is through programs like Growing Forward, a federal-provincial-territorial policy framework designed to help

the industry become more competitive and innovative. “The Growing Forward program is a very important program nationally to all of agriculture, and we are hopeful to have a greater inclusion for aquaculture,” said Dunn. “Having access to the programs that are funded under the Growing Forward banner would have a huge impact on the industry, especially in terms of driving innovation.” New legislation on traceability also positively impacts the industry. “As a sector, salmon farmers advocate for a greater degree in traceablility than in all seafood,” said Dunn. “Today farm-raised salmon for BC has full traceability both in the fish itself and throughout

27 the full supply chain. Consumers eating BC farm-raised salmon can know the parents of the fish, the hatchery it was reared in, the farm it was raised in, and finally the day of harvest.” For Vancouver Island the economic impact of farm raised salmon is significant. According to a study conducted for BCSFA by MNP, forty per cent of GDP, employment and tax revenues in the industry are attributable to activities on the northern part of the island, 25 per cent on other parts of the island, and 35 per centoccurring on the lower mainland. In BC, finfish species farmed either on land or water and in fresh water or ocean, include Atlantic Salmon, Chinook Salmon, Coho Salmon, Sturgeon, Rainbow Trout, Tilapia, and Sablefish. Shellfish species include Pacific Oysters, Manila Clams, Varnish/Savory Clams, Blue Mussels, Mediterranean Mussels and Japanese Scallops. Aquaculture also includes the harvesting of seaweed, of which BC’s coastline has an abundance. More than 600 species of aquatic plants are found along the coast, including the greatest diversity of kelp in the world. They are used as a food source, for herbal remedies, in cosmetics and food products and are used as a fertilizer for gardens. Individuals and businesses commercially harvesting aquatic plants must have a license. Cultured seaweed requires a crown land tenure and an aquaculture license.

CERMAQ, LEADING THE WAY Committed to sustainable farming

ermaq Canada is committed to farming salmon in the most sustainable way possible, and holds itself to the highest third-party certification standards. Our vision is to be a global leader in the aquaculture industry, creating value by farming salmon in a sustainable manner. Our approach has made us one of the most responsible salmon farming companies in the world, with more third-party certifications than any other company, showing our commitment to exceeding government regulations and doing the best we can to protect the environment, help local communities and our employees, and operate a business that’s sustainable in the long-term. Cermaq Canada farms Atlantic salmon in British Columbia at three different areas around Vancouver Island. Cermaq Canada is part of Cermaq, an international salmon farming business with operations in Canada, Chile and Norway. Cermaq is a fullyowned subsidiary of Mitsubishi

Corporation. We farm salmon in 28 sea sites near Tofino, Port McNeill, and Campbell R iver. We operate four land-based hatcheries near Courtenay, near Sayward, near Port Alberni, and in Duncan. We also operate two processing plants, one in Tofino and one north of Campbell River (under contract). We hold eight third-party certifications in environmental sustainability, food safety, quality control, worker safety, including the internationally-recognized “eco-cer t i f icat ions” Aqu acu ltu re Stewa rdsh ip Cou ncil’s ASC certification and the Global Aquaculture Alliance’s Best Aqu acu ltu re P ract ices certification. We publish an unprecedented amount of information about our farms on our website, to show the public that our operations are transparent, and that we are listening to public concerns and comments about our business. We have also published a series of “Farmed Salmon Facts” on our website, showing how raising farmed salmon is one of the most efficient and responsible methods of livestock farming today. We are proud of our sustainable salmon farming operations, and encourage people to visit us at www.cermaq.ca

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MAY 2016

VICTORIA FIRM A SPECIALIST IN CIVIL CONSTRUCTION PROJECTS Allterra Construction: World Leaders In Soil Remediation Technology

IC T OR I A – A llterra Construction Ltd., has, in only five years, proven that innovative technologies, environmental stewardship, and a philosophy based on ethics and community support can allow for exceptional business success. Founded in 2011 by Gary Isacson, Raymond Lam and Todd Mizuik the company has become one of Vancouver Island’s premiere civil contractors, responsible for numerous road projects, site preparation assignments and soil reclamation efforts on Vancouver Island and on the Lower Mainland. “We focus on the civil side of municipal infrastructure. We construct highways and we build bridges. In the municipal sector we work on water and sewer treatment projects, carry out underground utility work and everything that entails such as concrete sidewalks, street lighting and landscaping,” Mizuik explains. A short sampling of the projects the company has successfully completed includes work on the E&N Trail from Four Mile to Burnside Road. The company has also completed site preparation work on a number of condominium projects including; the Mondrian, the Union and the Duet. In addition, Allterra spearheaded upgrades to Highway 14, Dunsmuir Road and Tillicum Road. Serving as the general contractor Allterra’s staff typically numbers around 60, but can swell dramatically when sub trades and other services are required for its larger projects. One of the company’s first major projects was the Tattersall Drive upgrade, a major road improvement project in Saanich. T his effort saw A llterra

Allterra Construction’s founders include (left to right) Todd Miziuk, Gary Isacson and Raymond Lam CREDIT: ALSMITH.COM

“It doesn’t really feel like a corporation, you have three guys who are really hands on and really engaged in its people.” RAYMOND LAM CO-OWNER, ALLTERRA CONSTRUCTION

complete a variety of different assignments as part of the overall project including road reconstruction, underground utility work and the installation of sidewalks. A n e w e r b u t i n c r e a s i n gly important part of the Allterra Construction workload is its extensive experience and technological leadership in the process of environmental soil remediation. “We have another division of our company that focuses on environmental work, where we go in and remediate sites. We

incorporate a number of different technologies in that process,” says Mizuik. When working a contaminated site Allterra’s crews handle a variety of tasks including demolition, soil excavation and mass stabilization (one of only a few companies in the world specializing in this form of technology). This is where contaminants are encapsulated on-site rather than transporting the materials to landfills or other remote processing facilities. An epic example of Allterra’s industry-leading expertise in soil remediation is its participation in the Fleet Maintenance Facility (FMF) Cape Breton project, a multi-million-dollar endeavor undertaken for the Department of National Defence (DND). The multi-phase effort undertaken at Canadian Forces Base (CFB) Esquimalt saw Allterra carry out site preparation work for what will ultimately become one of the continent’s largest buildings. Prior to the start of work FMF

Allterra Construction has been in operation since 2011, and has spearheaded numerous major civil projects CREDIT: ALSMITH.COM

Cape Breton consisted of more than 30 separate maintenance shops, constructed on land that had been reclaimed from the sea. The land was backfilled with waste and rubble, an ongoing effort that had taken place over much of the last century. When initial testing of the soil for the proposed maintenance

complex was carried out the land was found to be contaminated, specifically involving high levels of metals such as lead and zinc. Working on behalf of the contract owner Defence Construction Canada (DCC) and its consultant Stantec Consulting, SEE ALLTERRA CONSTRUCTION | PAGE 29

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Allterra’s crews regularly work on inner-city projects, such as excavating the parking structure of a condo project CREDIT: ALSMITH.COM

ALLTERRA CONSTRUCTION CONTINUED FROM PAGE 28

Allterra began the job of ground clearing and mass stabilization at the site.

Coast Environmental congratulates Allterra Construction & Environmental on their many years of success.

“Mass stabilization involves using very powerful soil mixing equipment and binders to stabilize that contaminated soil in place, to encapsulate it on site so that it can’t go anywhere,” explains Mizuik “We also geotechnically improve the soil so that people can build on it.” The techniques and systems pioneered and embraced by Allterra allow the company to geotechnically improve the soil for use while at the same time, environmentally encapsulating the contaminants. The FMF Cape Breton project allowed the company to make use of its worldclass remediation technologies. Allterra Construction is now using innovative soil conditioning technology equipment that is virtually unique in the Western Hemisphere. The company is using its equipment for a project at CFB Esquimalt that involves dredging materials that, if older technologies were used, would involve barging all the contaminated soils to a long term disposal site. Allterra’s new approach extracts sand and rock from the conta m i nated feedstock for reuse in construction projects. This means far less of the original contaminated material is transported and deposited in a permitted site, which ultimately results in cost savings. “A t e r m w e l i k e to u s e i s SEE ALLTERRA CONSTRUCTION | PAGE 30

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Soil reclamation (such as at the Plumper Bay project) require the use of specialized equipment CREDIT: ALSMITH.COM

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MAY 2016

ALLTERRA CONSTRUCTION CONTINUED FROM PAGE 29

‘milled’. We extract metals and hydrocarbons from the aggregate and other organic materials that normally make soil contaminated. This allows us to recycle a product that would normally go into a permitted disposal site,” Mizuik explains. Allterra’s earth-friendly approach ex tend s b eyond t he company’s innovative soil reclamation efforts into virtually all aspects of its operations. From its first day, company management stressed the importance leaving as small a footprint as possible on all of its sites. This corporate philosophy extends to the equipment it uses and stringent maintenance schedules to ensure the equipment operates at peak efficiency. That philosophy is even evident in the attitudes of its newest and most junior workers. “We live in an industrial society that unfortunately has not been very good to the planet. So we have these industrial sites. Now we’re in a situation where we are required to clean up these places,” Mizuik says. Changing that mindset, helping to rectify the errors and omissions made in the past is part of the catalyst for Allterra’s efforts. The company continually strives to develop new and more effective ways to repair environmental damage. “We

Excavators are routinely used to move blast mats into place as part of the demolition process CREDIT: ALSMITH.COM

want to contain the contaminants, make them inert. Our new process conditions the contaminated soil for recycling.” Raymond Lam says processing

waste prior to transportation has tremendous long term benefits. “If you reduce the amount of contaminants that are going into encapsulation sites, you are

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friendlier to the environment. You have less trucking, you’re producing fewer greenhouse gases and you are ultimately placing far less contaminated

material into permitted disposal sites.” There is a serendipitous flavour to the creation of Allterra Construction. The three co-founders Mizuik, Isacson and Lam met while working on the same job together and quickly developed an affinity for each other and recognized the kindred viewpoints they all shared. “We all like what each other does and know that each of us brings different skills to the job. I’m in the field, Raymond’s in the office, and for the most part, Todd’s in the field as well,” says Isacson. T he ow ners say the sou rce and strength of its success is the company’s innovative vision. Each owner brings different skills and perspectives to the firm’s operations. Isacson brings the expertise of a SEE ALLTERRA CONSTRUCTION | PAGE 31

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Some of Allterra’s projects require different skills, like the installation of a fountain at the Uptown Shopping Centre CREDIT: ALSMITH.COM

ALLTERRA CONSTRUCTION CONTINUED FROM PAGE 30

Sean Debruyne, Allterra’s estimator goes over his figures as part of the planning process for a major job CREDIT: ALSMITH.COM

seasoned equipment operator and site manager. Mizuik comes from the world of engineering and construction management, while Lam is a skilled estimator and project manager. Collectively they pool their skills, backgrounds and personal perspectives to provide a winning combination to what Allterra has become today. “We all bring something that is unique. I’m always excited about the new technology that we use, it’s very interesting; it’s not just excavators and dump trucks and dozers, it is projects like the recycling plant that really makes

us different,” says Isacson. Allterra’s continued work for various levels of government reflects recognition that its technologies provide cost saving benefits. The company’s innovation is becoming increasingly popular among corporate clients, especially those with eyes on efficiency and fiscal bottom lines. “We’re actually able to demonstrate that our processes are not just green, but save money as well. We are seeing increased interest from the private sector around our soil washing and remediation equipment, including our mass stabilization processes,” says Mizuik. SEE ALLTERRA CONSTRUCTION | PAGE 32

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Another key part of the company’s economic success can be ascribed to its use of modern construction equipment, which has repeatedly proven to save both time and fuel. Another factor that Allterra attributes to its success is the overall youth of its management and staff with the estimated median age under 35. The three owners, the oldest in his 50s, are among the most sen ior i nd iv idua ls on the company payroll. With youthful, tech savvy employees it’s an easy sell for management to demonstrate the benefits and functionality of its state of the art production tools. “It doesn’t really feel like a corporation, you have three guys who are really hands on and really engaged in its people,” Lam says. For Lam the sheer variety of the projects the company takes on is one of the operation’s biggest attractions. “I think it speaks volumes for our group to continually get invited to the table to negotiate for these jobs. A lot of this comes back to our reputation,” he says. The owners also realize for Allterra to be successful, the construction industry as a whole must thrive. “It’s why we are active members of the Vancouver Island Construction Association and the Island Equipment

Working on municipal projects such as the E & N Trail is a core function of the Allterra Construction team CREDIT: ALSMITH.COM

Owners Association,” affirms Lam, “These organizations provide tremendous leadership, advocacy and resources to ensure that our industry remains vibrant.”

Service you Deserve

The company is also looking to expand its membership in other organizations supporting business and community across Vancouver Island. “It’s not only good business, it’s the right thing

to do,” he says. “There is a movement toward social responsibility” explains La m, “A nu mber of mu n icipa l it ies a re lo ok i n g at how companies interact with their

communities. Allterra made this a priority from our first day in business.” Lam points to the company’s SEE ALLTERRA CONSTRUCTION | PAGE 33

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Working on the E & N Rail Trail, which ran from Four Mile to Burnside, was another recent Allterra project CREDIT: ALSMITH.COM

ALLTERRA CONSTRUCTION CONTINUED FROM PAGE 32

outreach including help to ref u rbish t he Sa lvat ion A r my Emergency Ser v ice veh icle, “the Hope Van”, donations to daycare and local youth sports teams. Yet it’s the company’s

belief that environmental stewardship must not only be a part of its work that has driven the owners to ensure the care for the environment is included in its social license. “We want to set an example,” says Lam. “It’s why we donated equipment for the restoration of

a creek and donated significant funds for a grad student to conduct ecological research.” The company also provides opportunities for people who may experience barriers to employment. “It is very rewarding to see these employees thrive. We have employees who have

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Steven Miller (left) Allterra’s new Construction Manager confers with a crew member at a worksite CREDIT: ALSMITH.COM

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experienced challenges in their lives, but are grateful for a meaningful opportunity. Without exception, they are valued members of our team,” says Lam. The companies that work in concert with Allterra also recognize the value such partnerships provide. Gord Esplen, the general manager of Victoria’s Emery Electric Ltd. is just one of many sub trade providers who have worked with the company. “Allterra is a well-run, organized contractor. It’s a pleasure providing electrical support to Todd and his crew on their wide range of projects; whether it be simple street lighting or complex pump stations and treatment plants,” he said. A company with an enviable reputation for quality civil construction work, a recognized leader in site reclamation and remediation technology and one with a keen awareness of its impact on the environment and on the communities that it serves, Allterra Construction eagerly anticipates the future. That future may include passing the torch to their young children. “Driving around the city I feel tremendous pride at the work we’ve completed,” says Isacson “I love taking my young daughter around the city and visiting our sites. And she gets a thrill out of seeing them too and who knows one day she may be driving around the city showing her

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children what we’ve built,” Lam added. “It’s a competitive world, it’s an environmental world and we know that to continue our success, we must explore new technology and be precise in its implementation,” says Mizuik. “We know we have some corporate adva ntages over ou r competitors. It’s fascinating to see how our company has taken on a life of its own. A large part of that success is our staff. It is their innovation, strength and dedication that is taking us to the next level and making us that much more successful.” To learn more please visit the company website at www.allterraconstruction.ca

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MAY 2016

VICTORIA COMPANY HAS THE POWER TO MOVE MOUNTAINS TNT Industries: Drilling & Blasting Firm Operates Powerful Excavator Drills

ICTORIA — With nearly 40 years of d ril l i ng and blasting experience behind him, Craig Ramm, the owner and founder of TNT Industries Inc., knows that large amounts of art and science play essential roles in any effective industrial demolition effort. Finesse and understanding can, in the right hands, turn a barren outcropping of rock into usable road building material. “I had earned my first blasting ticket in 1978, so I had an early start and have been doing it my whole life,” he explained. Headquartered in Victoria, but licensed to blast across British Columbia, Alberta and in the Yukon Territory, TNT Industries specializes in industrial drilling and blasting projects, including the delicate task of urban controlled blasting, such as at construction worksites across the Greater Victoria area. In the past the company has worked on everything from rock clearing for wind farms, to run of river hydro projects, to mining operations and a myriad of forestry-related endeavors such as road building or for producing rock crusher feed to be used on gravel roads. “There’s a big learning curve to becoming an effective driller and blaster. I left the industry a time or two but always came back to it as there was a real attraction there for me,” he explained. “I’ve drilled thousands of pits over the years, huge ones at mines that would involve hundreds of thousands of tonnes of material that would end up piled up perfectly in the center of the hole. There’s a real knack to it for sure.” Experienced in the drilling and blasting of holes ranging from

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Accent Inns and Hotel Zed Bring Funky, Colourful, “Caring Canadian” Style to Okanagan

After a rock quarry is blasted the rubble is fed into a rock crusher (blue machine) before becoming gravel two inches in diameter to behemoths 40 inches in diameter depending on the application (and up to 80 feet deep), TNT Industries has the practica l knowledge and the technological wherewithal to fulfill any industrial assignment, anywhere across Western Canada. With a corporate motto of Safety First, TNT Industries ensures its many clients that it will operate the safest worksites found anywhere, for its crews and those working around it. Despite having worked in the field for more than 37 years, Ramm’s TNT Industries itself has only been in operation since 2013, with the launching of his own business being the culmination of his many years of experience. “At certain times the company has had as many as 14 employees, at others the company has consisted of only me, it all hinges on the projects we’re working on,” Ramm explained. “With this type of business once the project is over if I don’t have something for the crew to carry on with they will move on to other jobs. That’s just the nature of this type of business, like right now I technically have no employees. If it’s a little project I can handle it myself, but when a big one comes along I get on the

phone and I put together a crew and we go.” The backbone of the company’s operation is its fleet of five excavator drills, units mounted on tracked backhoes that are capable of drilling holes ranging from two inches to six inches in diameter, providing the company with flexibility not possible with other styles of drilling equipment. Ideal as a follow on to a site already cleared by an excavator, the units can easily reach worksites without the need for special ramps or other forms of access. “These units are bigger than what would be found in say a typical forestry application, they are more of a mining style drill. This capability provides us with more options than someone using a smaller air track type of drill for example,” Ramm said. “Despite my drills being built to drill bigger holes I can still drill all the way down to a two inch hole, I can change out the striker bar and go down to a smaller steel. Likewise I can go up to as large as a six inch hole so the system offers tremendous flexibility. When you have a hammer that has the power to drill a six inch hole but you use it to drill a two inch hole that hole can be drilled much faster.” For Ramm the use of such heavy gauge equipment, coupled with his decades of experience under a vast range of circumstances sets his firm apart from other drilling and blasting service providers, especially on Vancouver Island. “I have 22 feet of reach with my boom so I can pretty much drill half a day without ever having to physically move my machine. Just by swinging the boom from hole to hole I can drill in a complete circle around myself. With a man on the ground helping to set up we might be able to drill in one day an area that might take another system two or even three days. Speed, power and flexibility is what makes us unique.” To learn more please visit the company website at www.tntblasting.ca

ELOWNA— 2016 has been a banner year for the people of Accent Inns and sister property Hotel Zed. In March, the BC-based hotel chain’s founder Terry Farmer received the prestigious Governor General’s Caring Canadian Award for his community-building work in Victoria. And throughout the spring progress has stepped up on the construction of Hotel Zed’s Kelowna location, adding eye-catching colours to the city’s downtown. His Excellency the Right Honourable David Johnston, Governor General of Canada, awarded Farmer the Governor General’s Caring Canadian Award in Vancouver on March 4, 2016. The honour recognizes Farmer’s work as director of the Pacifica Housing Advisory Association, an organization that houses low-income families, at-risk adults, and individuals with special needs. Farmer has long been known as a powerful behind-the-scenes fundraiser, networker, and community-builder in Victoria. The city bears Farmer’s fingerprints in a number of ways, of which the upgrade of the 75-year-old YMCA Sports Centre is but one. Since 2008, Farmer’s daughter Mandy Farmer has been sitting at the helm of Accent Inns/Hotel Zed as its president and CEO. By all evidence, she is carrying on the family tradition of community building and business with a twist. For example, Accent Inns created the first funky Hotel Zed under her leadership. John Espley, Director of Marketing and Communications for Accent Inns/Hotel Zed, has worked with the Farmers for nearly 28 years. Reflecting on the culture of his tight-knit team, he says, “Mandy is definitely proud of the legacy that her father started. Our long-term employees and customers have a real history of supporting communities.” Espley, whose email signature features a playfully crossed-out “Director of Marketing & Communications” and the orange-coloured title “Mountain Man”, appreciates the “fun, relaxed style” of his company. He cites their advertising, signage around their properties, and most importantly, the laid-back, cheerful manner of their staff as evidence of that style. That style is beginning to make waves in Kelowna, where the new Hotel Zed location is adding its signature funky colours to the downtown area. The first Hotel Zed was built across from a suburban Victoria shopping mall in

“Something that was once an idea has blossomed beyond what we could have ever hoped for.” JOHN ESPLEY ACCENT INNS/HOTEL ZED

2013, and its delightfully retro character has been stopping people in their tracks ever since. Since last year, when Mandy Farmer announced plans to build a second Hotel Zed in the Okanagan, Kelowna has been buzzing. Now, the people of Kelowna have front-row seats to watch the funky update of the 52-room former Abbott Villa. In addition to its eye-popping colour palettes, the hotel will feature rotary dial phones, typewriters, and an interactive lobby decked out with a record player and LP collection. A classic Dodge will act as the hotel’s shuttle bus. “We’re so excited by the idea of sharing the really fun experience we’ve had in Victoria with Hotel Zed with even more people—both staff and customers,” says Espley. Hotel Zed in the Okanagan promises to add an element of funky cool to the laid-back, sunny city. Call it a tourist attraction with a difference. Making good on the Hotel Zed’s tagline, “rebels against the ordinary”, the people of Accent Inns/Hotel Zed even do charitable work a little bit differently. Consider their recent donation of rubber duckies—dubbed “Doctor Ducks”— to the Kelowna General Hospital’s new perinatal unit. Since Accent Inn is known for its collectible rubber duckies, the special edition “Doctor Ducks” were a fun way for the company to support the ongoing fundraising efforts of the KGH Foundation. The proceeds will help the hospital purchase life-saving equipment for expectant mothers. “We thought, what a better way to raise awareness for KGH and the Giving Giggles campaign than a special Doctor Duck,” says Espley. “Accent Inns is a family business that believes in supporting families. The KGH Perinatal Unit is all about giving children and families a great healthy start to life and to us. That means everything.” www.accentinns.com www.hotelzed.com

WHO IS SUING WHOM

MAY 2016

WHO IS SUING WHOM The contents of Whoâ&#x20AC;&#x2122;s Suing Whom is provided by a third-party resource and is accurate according to public court documents. Some of these cases may have been resolved by publication date. DEFENDANT 1639555 Alberta Ltd 7-4180 Island Hwy North, Nanaimo, BC PLAINTIFF Satgur Development Inc CLAIM $ 10,019 DEFENDANT Action Tank Service Po Box 605, Parksville, BC PLAINTIFF Hall, Margaret H CLAIM $ 25,216 DEFENDANT All Span Engineering and Construction Ltd 220-7565 132nd St, Surrey, BC PLAINTIFF Capital Regional District CLAIM $ 1,500,000 DEFENDANT Aqua Irrigation Systems Inc 104-9717 3rd St, Sidney, BC PLAINTIFF Yellow Pages Digital & Media

Solutions Limited CLAIM $ 5,443 DEFENDANT Castle Flooring & Fixtures Ltd 1163 Franklins Gull Rd, Parksville, BC PLAINTIFF Mugford, Jacqueline CLAIM $ 9,880 DEFENDANT CWF Global Services Ltd 12774 Ivey Rd, Nanaimo, BC PLAINTIFF Alpine Insulation Ltd CLAIM $ 19,918 DEFENDANT Four Flower Enterprises Ltd 1847 Fairburn Dr, Victoria, BC PLAINTIFF Slegg Building Materials Ltd CLAIM $ 36,966 DEFENDANT Geopacific Consultants Ltd 1450-13401 108th Ave, Surrey, BC PLAINTIFF Capital Regional District CLAIM $ 1,500,000 DEFENDANT Greyback Logging Ltd 7-4180 Island Hwy, Nanaimo, BC PLAINTIFF 0895097 BC Ltd

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CLAIM $ 25,216

$ 19,694 DEFENDANT Lisa Lynn Holdings Inc 505 5th St, Courtenay, BC PLAINTIFF G Farwell Electrical Contractors Ltd CLAIM $ 39,843

DEFENDANT Kitchen Renew and More 2390 Rix Rd, Nanoose Bay, BC Henneberry, Eileen CLAIM $ 12,416 DEFENDANT Happy Island Diaper Service Ltd 3-4488 Wellington Rd, Nanaimo, BC PLAINTIFF Monette, Richard CLAIM $ 42,000 DEFENDANT Harrison Logging Ltd 7-4180 Island Hwy, Nanaimo, Parksville, BC PLAINTIFF 0895097 BC Ltd CLAIM $ 25,216 DEFENDANT Horsman Trucking Ltd 201-1180 Stewart Rd, Gibsons, BC PLAINTIFF Coastal Mountain Fuels CLAIM $ 38,288 DEFENDANT Kenkar Enterprises Ltd 202-1007 Fort St, Victoria, BC PLAINTIFF Wojtylo, Elzbieta CLAIM

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DEFENDANT Outpost Bike Company 3202a Happy Valley Rd, Victoria, PLAINTIFF Ohm Cycles Ltd CLAIM $ 7,702 DEFENDANT Ramsay Painting Ltd 475 Dupplin Rd, Victoria, BC PLAINTIFF Dunic, Kevin Robert CLAIM $ 9,052 DEFENDANT Raven Excavating Ltd 4th Flr 888 Fort St, Victoria, BC PLAINTIFF Hodgkinson, Michael Richard CLAIM $ 299,821 DEFENDANT Replay Sports 151b Dogwood St, Campbell River, BC PLAINTIFF Butch Carroll Trucking Ltd CLAIM $ 27,302

35 DEFENDANT Shaw Plumbing Services 1530 Jasper Pl, Victoria, BC PLAINTIFF Yellow Pages Digital & Media Solutions Limited CLAIM $ 10,468 DEFENDANT Twenty Ten Developments Ltd 225 Vancouver Ave, Nanaimo, BC PLAINTIFF Inlet Navigation (1985) Ltd CLAIM $ 72,675 DEFENDANT Vanderleek Roofing Inc 1490 Townsite Rd, Nanaimo, BC PLAINTIFF Yellow Pages Digital & Media Solutions Limited CLAIM $ 13,724 DEFENDANT Vanisle Marina Co Ltd 800-1070 Douglas St, Victoria, BC PLAINTIFF Bradbury, Richard CLAIM $ 6,364 DEFENDANT Vintage Roofing Ltd 744 Cordova Bay Rd, Victoria, BC PLAINTIFF Cady, Cindy Marie CLAIM $ 25,216

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MOVERS & SHAKERS

MAY 2016

exceptional levels of service and care, while the Champion RevPAR award is given to the hotel in the region that has done the best in increasing its occupancy rates and revenues while continuing to develop customer service.

The 17-deck Star Princess will be tying up at Ogden Point for an all-day visit May 20 as part of its Alaskan cruise. 227 ship visits are expected for the year, with an estimated 533,000 passengers total.

To get in Movers and Shakers, contact Patti Mertz at 250-204-7678 or email patti@ businessexaminer.ca

Q Academy is proud to announce the appointment of Manny Mandrusiak as Executive Director.

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Happy Homebrewer is now open for business at 101-3145 Jacklin Road. DFH Real Estate Ltd. has announced its February office leaders, which includes Mike Hartshorne, Sandy McManus and Ann Watley.

The Sooke Region Chamber of Commerce has welcomed Westburn Seaside Cottages, located at 1969 Kaltasin Road, to its membership.

Investors Group has welcomed David Scott as an associate consultant at its 4400 Chatterton Way office.

Thom Klos has joined Hemlock Printers as Account Manager, Vancouver Island. Hemlock provides a broad scope of Vancouver Island businesses with litho, digital and display graphics print services that integrate quality, service and sustainability into every project. Thom was previously Senior Marketing Advisor with Business Examiner Victoria.

The Sidney North Saanich Yacht Club is celebrating its 35th anniversary this year.

H&R Exterior Finish Ltd. and Titan Bay Management have moved to a new location at 102-2298 Millstream Road. Guitars Plus! will be moving from 1188 Blanshard Street to 1118 Blanshard Street as of May 1.

ReMax Camosun Peninsula, located at 14-2510 Bevan Avenue, congratulated its top producers for the month of March, which includes: Karen Dinnie-Smyth, Craig Walters and Ron Phillips. Walters was also recognized as the top lister for the month. The Market Square on Johnson Street is undergoing renovations, including the roof being widened, and the exterior brick wall being lowered. The Victoria Community Response Centre has opened at 300B-3060 Cedar Hill Road, offering services to victims of sexual assault, abuse and neglect.

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Sooke has welcomed the following new businesses to its town: Hara Sushi, located at 6661 Sooke Road, Jenny’s Country Pantry and Tea Shoppe at 6596 Sooke Road and Mr. Tank at 2076 Otter Point Road.

The BC Lottery Corporation has shortlisted the campaign for a new South Island casino license to Victoria and Saanich, bringing Saanich one step closer to getting its first casino.

-S

Thunderbird Insurance Brokers Ltd. is celebrating its 42nd anniversary this year, located at 1032 Yates Street.

Estate Jewellery is celebrating its 20th anniversary this year, located at 101A 2423 Beacon Ave.

The ninth annual Vancouver Island Real Estate Board Commercial Building Awards has recognized a number of Cowichan valley buildings as finalists, which includes: Blue Goose Winery, Island Chevrolet GM, Kenneth Park, Parhar Business Park, 2400 Smiley Road, The Mews Over Osborne Bay, Brentwood College Hope House, Peaks Coffee, The Cannery, Coldstar and Poerless Road. GNB Builders Inc. in Ladysmith won a number of categories at the 2016 VIBE Awards, which showcase the best in residential construction, design and renovation on Vancouver Island. GNB took top honours along with partner The Gales Development for The Gales, as well as winning Best Single Family Kitchen and Best Any Room categories, along with partner Katherine Hildebrand Design. The Cowichan Lake and River Stewardship Society will receive $4,000 from the Island Savings Community Endowment Fund as part of $70,000 the ISCEF designated for 17 island charities. Station Street Eyecare, formerly known as Pearle Vision, is celebrating its grand opening, located at 177 Station Street. Urban Sign has invited Greater Victoria small businesses to enter a contest for a chance to win $10,000 in brand new signage. Interested businesses can enter to win via the Urban Sign website by submitting their company name and contact details, as well as a brief statement outlining how they contribute to their community, and how they feel their organization is progressive. The community at large will then vote for the business they feel most deserves the grand prize, and will, likewise, vote for the second and third prize winners respectively.

The Veterans Memorial Lodge at Broadmead has incorporated some unique and local auction items with proceeds to benefit the WWII and Korean War Veterans and seniors. The auction, running off 32auctions.com, is on now through May 6.

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Oak Bay’s Madone Pelan, senior sales manager at Oak Bay Beach Hotel, has earned a place in the Top 20 Under 40 Business and Community Awards. The Paper Street Theatre is celebrating its fifth anniversary this year.

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Liz and Lance Steward, owners of Just Jakes and the Craig Street Brew Pub, won the Business of the Year award at the Duncan Business Improvement Area Society’s President’s Awards ceremony.

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The Peninsula Football Club has started raising money for new, artificial turf fields at Blue Heron Park in North Saanich. The project is estimated to cost close to $2 million. Jonny Harris, star of CBC’s Murdoch Mysteries, brought his own tv show, Still Standing, to Lake Cowichan to film a segment April 23 at Centennial Hall. The Best Western Hotel in Chemainus received the Champion Customer Care and the Champion PevPAR awards at the Best Western Hotels & Resorts meeting of almost 300 Best Western hotels from the west of Canada and the US. The Champion Customer Care award recognizes the hotels in the region that best exemplify

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The Cordova Bay Physiotherapy Clinic in Saanich took top Commercial Wood Design honours at the recent 2016 Wood Design Awards Tourism Victoria announced the award winners at its AGM, recognizing two people who have made significant contributions to Greater Victoria’s tourism economy. The Miracle Award, which recognizes an individual or group that has shown leadership in the development of the tourism industry was given to Svein Haugen, Director of Properties and Land Management with the Ministry of Transportation and Infrastructure. The Life Member Award, which recognizes an individual’s exceptional contributions to the tourism industry, was given to Al Clark, founder and organizer of Northwest Deuce Days. Vice-Admiral (Ret’d) Bruce Donaldson, former Vice

MAY 2016

Chief of the Defence Staff, has joined the Royal Roads University Board of Governors for a three-year term as of April 16. The largest retail site at Tillicum Shopping Centre will receive $3 million in renovations for a Lowe’s home improvement store slated to open this fall. The North Carolina-based Lowe’s first announced 11 months ago that it aimed to buy 13 Target Canada leases plus a distribution centre near Toronto for about $151 million. Jenner Chebrolet Buick GMC is celebrating 35 years in business this year, located at 1730 Island Highway. The Victoria Residential Builders Association has announced the Call of Entry for the 2016 Construction Achievements and Renovations of Excellence (CARE) Awards of Vancouver Island. The premier industry event celebrates Canada’s leaders in sustainable West Coast design and construction. Gold winners will be announced at the CARE awards gala on October 1 at the Fairmont Empress Hotel. Harbour Air’s new floating terminal in Victoria Harbour has been unveiled and is now in full service. The 10 letters that spelled out The Empress on the popular hotel since 1970 have sold for $2,200 in a bid. Petsmart, a U.S.-based pet retailing chain, will be opening a 12,000-square-foot store at Uptown shopping centre in the former location of Best Buy. Craft store Michaels moved into the other half of the Best Buy location last year. Pemberton Holmes has welcomed Nicole Caldwell and Paul Ziakin to its team of real estate professionals. Uber Canada visited Victoria April 12, hosting a driver partner information session at the Hotel Grand Pacific. Although not yet permitted in B.C., Peter Fassbender, the provincial minister overseeing TransLink, began talking with stakeholders in late January about the impact of such services in the context of a larger review of taxi licensing. Construction of a new liquor store in Esquimalt is slated to start this spring if the township approves a building permit for the former Tudor House Pub site. If all goes as planned, construction would begin in a few weeks and be completed by early 2017 at the earliest. Assessed at $2.5 million, the site is owned by Dirty Digger Holdings Ltd. and Rambo Management Ltd. BC’s top court has refused to overturn a ruling against David Michaels, a former mutual funds salesman who defrauded hundreds of seniors by selling them $65 million in exempt securities. Michaels appealed a $17.5-million fine imposed by the BC Securities Commission. Macdonald Realty has welcomed Jane Logan and Sandra Kamper to its team of real estate professionals. Surfrider Vancouver Island, which has been lobbying for a plastic-bag ban in Victoria, is teaming up with Synergy Sustainability Institute, a local non-profit, to launch the Surfrider Approved Business Program in conjunction with the institute’s Vancouver Island Green Business Certification. Retail and restaurant businesses that meet three out of four plastic-reducing criteria will receive Surfrider Approved recognition. Victoria Mayor Lisa Helps is celebrating her first year in office by hosting a AGM and Mayoral

MOVERS & SHAKERS

address on May 10 at the Hotel Grand Pacific. Investors Group has welcomed Justine Stoehr as a new Associate Consultant with its team at the 4400 Chatterton Way office. Acheson Sweeney Foley Sahota Law has welcomed Rajinder Singh Sahota as its newest Partner. DFH Real Estate Ltd. congratulated Wendy Herrick on being presented with the Outstanding Achievement Award by the Victoria Real Estate Board.

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Dave Matthews, CEO and co-owner of Ecoasis Developments, has floated the concept of a gondola extending from a new retail village on Bear Mountain to the peak of Mount Finlayson as part of a master-planning document for the area. The new Westshore Rebels’ training facility has opened, located on the Westshore Parkway in Langford. The 21,000-square-foot space features various fitness equipment and an area that will ultimately have a stretch of artificial turf. Codan Radio Communications is undergoing rapid growth in the region with plans to expand its employees by as many as 30 engineers and double its production over the next five years. Formerly known as Daniels Electronics, the company was acquired in 2012 by Australianbased Codan Ltd. Ron Cheeke will soon be opening the new Axe and Barrel pub, formerly known as the Longhouse Pub. Cheeke bought into the Longhouse pub in 1999, and has owned it outright since 2007, but has closed the location for the past six months to re-imagine the location.

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The Esquimalt city council has signed a memorandum of understanding with Aragon Investments Ltd. to proceed with the acquisition and development of the Esquimalt Village Project. With construction slated to being in 2017, the project includes residential and retail space, a proposal for a relocated library and a new public square. The salespeople of the month have been announced for the Greater Victoria area, and include: Nathan Forbes of Harris Auto, Jay Dick of Jim Pattison Toyota, Patrick Lumsden of Pacific Mazda, Murray Chapman of Wheaton, Graham Clarke of Audi Autohaus, Mike Benford of Volkswagen Victoria, Matt Kennard of Porsche Centre, Adam Mikasko of Three Point Motors, Richard Meng of BMW Victoria, Dustin Hofer of Volvo, Frank Burgeretta of Wille Dodge, Connie Wilde of Jenner, Joe Halasz of Campus Honda, Ian Lang of Campus Infinite, Katrina Kamper of Graham KIA, Emir Blanco of Campus Nissan, Phil Hines of Saunders Subaru and Eddie Lee of Campus Acura. Government Street’s Munro’s Books has been singled out by National Geographic as a mustsee destination for book lovers in its book, Destinations of a Lifetime. Camille’s restaurant, location in Bastion Square, has closed for business after 28 years in the area. Three Island spirits received awards at the BC’s Distilled 2016 festival in Vancouver: Duncan’s Ampersand Distilling’s Gin and Per Se Vodka were voted audience favourites out of 100 products sampled, while Merridale Craft Spirits’ Stairs Pear Brandy received a nor of appreciation from the crowd.

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OPINION

MAY 2016 A division of Invest Northwest Publishing Ltd. Head Office 200-3060 Cedar Hill Road, Victoria V8T 3J5 Ph: 1.250.661.2297 Fax: 1.250.642.2870 Toll free: 1.866.758.2684 Website: www.businessexaminer.ca

PUBLISHER/EDITOR | Lise MacDonald, lise@businessexaminer.ca SALES | Patti Mertz - patti@businessexaminer.ca, Josh Higgins – josh@businessexaminer.ca, Joanne Iormetti – joanne@businessexaminer.ca WRITERS | Julia MacDonald, Beth Hendry-Yim, John MacDonald, David Holmes, Kristin Van Vloten, Eric Reynolds WEBSITE | John MacDonald

BUYING LOCAL IS REINVESTING IN THE COMMUNITY

MARK MACDONALD

or those interested in building and strengthening their own community, there’s nothing better than using this simple philosophy: Buy local. There are many great reasons why buying good and services from locally owned companies provides manifold benefits. Not only does it provide local jobs, and with those jobs money from which employees can purchase goods and services as they choose, but it also helps other businesses grow deeper roots in the community. Depending on the survey, buying goods and services locally results in a multiplier of two to three times. Translation: Every $100 spent locally generates between $200 and $300 of local economic activity. According to the American

Independent Business Alliance, there are three ways locally spent money multiplies: Directly, what a business invests in terms of inventory, premises and staff wages; Indirectly, as that company spends for goods and services at other local companies; and Induced, when owners and employees spend their own income locally. Hats off to movements like “T h i n k L oca l Fi rst”, a Victoria-based grassroots organization aimed at educating the masses about the many benefits of buying from locally owned companies. Close to 200 businesses have linked under the umbrella with the purpose to practice what they preach: Buy locally whenever possible as they communicate the message to the community about doing the same. We should also note that buying local doesn’t automatically mean “mom and pop” businesses. It can definitely include some chains and franchises. Just because a store has a national brand name on its door doesn’t mean the profits are automatically siphoned off to head offices abroad. The people owning successful franchises are often some of the more generous in terms of community contributors through

sponsorship and gift certificates. It doesn’t take long, once you enter a store, to determine if a business is locally owned and operated - or not. T y pica lly, hands-on owners and their staff are friendlier and quicker to respond to customers milling around the store, reaching out, and asking helpful questions to assist purchasers. Product knowledge is often a decided advantage at local businesses, particularly where there are long-term employees. In order to have that longevity with staff, the business has to be profitable over the long-term, and be capable of paying family-sustainable wages that allow workers to stay where they are and not need to search for greener pastures. Staff members who have tenure are most likely to know that of which they speak, which is attractive to buyers. The saying “In the absence of value, price becomes an issue”, means that the more a prospective purchaser is convinced of a product or service’s value, the more likely they are to feel comfortable about making a purchase, even if it costs more. The personal touch and expert insight is always appreciated, but ma ke no m ista ke: L oca l

businesses must remain cost competitive. It’s not enough to simply tell people they should buy from t hei r nei g h b ou rs dow n t he street. Those customers also have household budgets they must stay within. And that becomes a problem when smaller, local businesses offer the same retail products as multinational, big-box and/or chain stores. Multinationals have a distinct buying advantage just because of sheer volume. They are successful because they sell a lot of product at lower margins, which make it difficult for smaller operations to match. Often, the “price” to pay for that is low wages, training and expertise. They can’t really have it both ways, really, as the marketplace ultimately decides. A business can go high volume at low margins of profitability, but with that, it’s hard if not impossible to have a highly paid and trained staff. Therein lies the challenge for small businesses: Be in the ballpark with pricing, and still beat the big boxers with stellar service and insight. Yes, an advantage the knowledge that it is local businesses who are usually the first to be asked for donations for sports

team sponsorship and contributions for innumerable causes, and come through. What that should generate is goodwill in the community, as those benefiting from the generosity of the business owners respond by frequenting that business and buying something. Buy local should extend to local government. I’ve advocated for “buy local” policies for cities and towns, whose revenue is derived almost solely from local taxpayers. The entire community benefits when a city buys from their taxpaying companies, which keeps the money in town. Having a “buy local” policy shouldn’t prohibit out-of-town businesses from bidding on provision of goods and services, and it cannot mean that the city is forced to pay a premium and taxpayers foot the bill, when better deals can be found elsewhere. Nevertheless, there should be some acknowledgement of what local companies contribute overall through their payrolls and purchases, as well as the multiplier effect that comes into play when money is spent locally. It’s in everyone’s best interest to buy local, whenever possible, for a number of good reasons. And, of course, this: What goes around comes around.

Vancouver and Victoria, the two BC cities reviewed, still allow banking. T he BC government, along with the governments of Alberta, Ontario, and Nova Scotia do not allow banking sick days while other provincial governments and the federal government do. The City of Victoria allows for the banking of up to 130 sick days. Only employees in grandfathered plans can take a cash payout for u nused sick days when they leave government. Many other municipalities have reformed these policies and no longer allow for cash payouts except for grandfathered plans. From a taxpayer perspective, Vancouver is one of the worst municipalities reviewed in the report. It allows for 261 days of banked sick days (employees of the City are entitled to 20 sick days a year). In addition, the City gives employees something it calls “gratuity days.” Each year employees are credited with three gratuity days, which can be banked to a maximum of 120. These days can

be taken as time or as a cash payout. A Treasury Board report and a Macdonald Laurier Institute report show that public sector employees take more sick days than private sector employees. Is it any wonder this happens when incentives such as banking them and cash payouts encourage employees to see sick time as extra vacation? Va n c o u v e r, V i c t o r i a a n d other BC municipalities with these pol icies shou ld fol low Toronto’s le ad a nd el i m i nate ba n ked sick day pol icies and replace them with shortterm d isabi l ity pla ns for a l l new employees. It’s a direction that other governments h ave been mov i ng towa rds, albeit not nearly fast enough for those that foot the bill.

IT’S TIME TO REFORM MUNICIPAL SICK DAY POLICIES

LAURA JONES

unicipal governments have a problem, albeit one they don’t wa nt to ta l k about. Over the past decade they have routinely increased operating spending beyond population and inflation growth. To fuel the overspending councils have overtaxed. Property taxes, in particular, have put a heav y bu rden on small business owners who already pay far more in taxes than the services they consume. With this context in mind, responsible municipal councils should be looking at reasonable measures to control spending.

As many municipal agreements in the province are being renegotiated right now, here’s one that should be looked at: reform municipal sick day policies. In a new report, The Cost of Banking Sick Days in the Public Sector, Queenie Wong, an Economist with the Canadian Fe d e rat i o n of I n d e p e n d e nt Business, looks at government sick day policies at the federal, provincial and municipal levels and finds some costly practices that are wildly out of step with common sense. For example, if one assumes that a “sick day” should be used for actual sickness, then why should sick days be bankable? Many private sector companies don’t allow banking of vacation days let alone sick days. Only three per cent of private sector plans allow employees to bank sick days compared to 28 per cent of government plans. Even more puzzling than banking is the policy of allowing for cash payouts of u nused sick days when someone leaves the public service.

The City of Victoria allows for the banking of up to 130 sick days

In some cases, governments may be using sick day policies to work as insurance for employees against a short term disability. A far better approach would be to implement a shortterm disability plan. Employees should be able to take time off when they are sick, but current government policies are creating the incentive to confuse sick days with a vacation entitlement. Of the 16 municipalities across Canada the report looked at, six do not allow for banking of sick days including, Calgary, Edmonton, and Toronto, which changed its policy in 2008. Both

Laura Jones is Executive Vice President of the Canadian Federation of Independent Business. She can be reached at laura.jones@cfib.ca. Follow her on Twitter @CFIBideas.

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LAW/SALTSPRING

MAY 2016

THE COPYRIGHT ACT AND PAYWALLS LAW

ompanies or individuals who wish to bypass paywalls should be aware that a Canadian court recently held an association liable for copyright infringement because it requested and obtained a paywall-protected news article from third party with a subscription to the news site. The articles, images, and audio and video files found on the Internet are all works subject to copyright, meaning that some entity (e.g., an individual or company) owns copyright and thus has “the sole right to produce or reproduce the work or any substantial part thereof in any material form whatever.” It is an illegal infringement of copyright to do what the copyright owner has the sole right to do, without the owner’s permission. These aspects of copyright law are widely understood (though often

Michael Cooper and Doug Thompson of ThompsonCooper LLP ignored, e.g., music file sharing). Less well known is a relatively new aspect of Canada’s copyright law relating to technical protection measures. Under our Copyright Act: a technical protection measure is defined as any effective technology that in the ordinary course of its operation controls access to a work subject to copyright; and it is illegal to circumvent a technical protection measure.

A pay wa l l is a system that prevents Internet users from accessing webpage content without a paid subscription. For example, some general readership newspapers have implemented paywalls on their websites to increase their revenue, which has been diminishing due to a decline in print subscriptions and advertising revenue. T he recent cou rt decision, Blacklock’s Reporter v Canadian

Vintners Association, dealt with a dispute between a subscription-based paywall-protected electronic daily news service providing detailed information about the Government and courts in Ottawa (Blacklock’s), and an industry association (Canadian Vintners) that did not have a subscription but had requested and obtained a copy of an article relating to the association from a person with a subscription. Blacklock’s usually charged $157 for a single-use subscription and $11,470 for an institutional membership. When Blacklock’s became aware that two individuals at Canadian Vintners had accessed the article, Blacklock’s billed Canadian Vintners for two single-use subscriptions ($314) and requested the name of the person who had provided the copy (who was in breach of the terms and conditions of their subscription). Canadian Vintners refused to pay or to provide the person’s name, and the dispute led to a lawsuit. The Ontario Superior Court Small Claims Judge held

that the paywall constituted a technical protection measure, and held that requesting and obtaining a copy of a paywall-protected article from someone with a subscription, constituted the illegal act of circumventing the technical protection measure. As the copy of the article was obtained illegally, the exceptions to copyright infringement (e.g., “fair dealing for the purpose of research, private study, education,... ”) that may apply in some situations, were not available to Canadian Vintners. T hu s, a lt hou g h Ca n a d i a n Vintners had not itself made the infringing copy, it was found liable for copyright infringement based on the circumvention of the technical protection measure. Further, the Judge awarded Blacklock’s damages based on the institutional membership ($11,470) plus $2,000 in punitive damages for Canadian Vintners highhanded behaviour (which included refusing to give the name of the person who provided the copy of the article, until ordered to do so by the Court).

DIVERSIFIY THE EXPERIENCE; MULTIPLY THE REWARDS

SALT SPRING ISLAND JEREMY MILSOM

hether it draws on one’s desire for experiencing the quiet, pure natural beauty, the pristine ocean water, the lush forest trails or the exciting marine and aerial wildlife, the Gulf Islands National Park Reserve and its nearby communities has the diversity and mystique to attract and inspire a large and appreciative audience. In January, the New York Times highlighted the Southern Gulf Islands in its “52 Places to Go” in 2016 to its extensive global readership. Regardless of the source or the reason(s) our visitors find us, we all want to create for them an experience sufficiently memorable, that they will return and inspire their families and friends to do the same.

What we know about the Tourism industry is that it is broadly based and continues to outpace the economic growth of the Province. It generates over $4.3 billion in employee spending power throughout many communities from small and remote to urban and large. We also note that the trend of accelerated travel to BC from the prosperous baby boom generation is adding significant economic “horsepower”. It is already evident that this “next generation” of visitors is looking for more than just a favourable climate and traditional travel destinations or activities. Diversification is a key in bolstering our “travel and stay” attractiveness, as our visitors are seeking a variety of options to see, feel, taste and experience. From land and water adventures, to the arts, to wellness treatments, to Aboriginal history and to dining on fresh, locally grown or produced culinary delights, the diversity is evident. The “Best of the West” is right here! It is big, it is growing, and it is diverse; our opportunity in being the “host” will require us to adapt and flex to attract this generation of interested and adventurous travelers. Leaving a lasting, positive desire to return for more and to inspire similar intentions of their families and friends

must be a goal. It is also very evident that our visitors wish to experience multiple destinations and activities which are available throughout the islands or in well-connected nearby destinations such as those on Vancouver Island. As a first step in responding to this trend, the Southern Gulf Islands Chambers of Commerce approached Destination BC for a marketing grant to showcase Galiano, Mayne, Pender, Salt Spring and Saturna Islands, all falling under the Gulf Islands National Park Reserve umbrella. This will advantage the ongoing ‘Experience the Gulf Islands’ initiative which, using established or new water links, proposes to extend the Trans Canada Trail by adding pedestrian and cycling infrastructure improvements throughout Southern Gulf Island trails and beyond to Vancouver Island. The Gulf Islands Chambers of Commerce collective marketing initiative is expected to have immediate benefits in the respective island communities and to take advantage of the tourism momentum already in place. Taking the diversification opportunity to the next step, our Chamber has already been encouraged through feedback, to continue in the pursuit of mutually positive

economic benefits derived from thinking and acting regionally. We are building on opportunities to develop stronger destination relationships through website linking, cross marketing and the promotion of sequentially dated events. These positive actions will create a more significant “destination attractiveness” with broader community connectivity. It will very likely have a positive, economic impact throughout the region. T he nurturing of well connected “destination models” where practical, w ill requ ire leadersh ip from community Chambers, businesses and their staff, particularly those in the hospitality sector. It will also require a positive approach in becoming enthusiastic about other regional destinations, their attractions; connections and travel routes, with a willingness to cross promote and share information and excitement. The revised, proactive culture will foster opportunities and reward! Add the Southern Gulf Islands to your connections! Jeremy Milsom is the Communications Director of the Salt Spring Island Chamber of Commerce.

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