Business Examiner Victoria - May 2017

» TOP 20 UNDER 40 WINNERS

MAY 2017

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VICTORIA Cornerstone Properties offers peace of mind to their clients

Slegg celebrates 70 with exciting news Page 5

Victoria

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SIDNEY Each cabinet project undertaken by Cabinet Works is unique and distinctive

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INDEX News Update

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West Shore

4

Greater Victoria

6

Saanich Peninsula

15

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Honours And Awards Run In The Family

Accent Inns Father-Daughter Team Recognized Nationally And Regionally For Commitment To Industry And Community BETH HENDRY-YIM

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ICTORIA - Terry Farmer has a lot to be proud of. Not only was he honoured as Hotelier of the Century at the recent BC Hotel Association and the Alliance of Beverage Licensees inaugural hospitality industry awards, but he followed on the heels of his daughter who earned Hotelier of the Year through Hotelier Magazine.

“When Mandy won her award, I thought this is not my stage anymore, she’s front and center,” he said. But he wasn’t quite done. This recent award marks a life dedicated to the industry and his community.

It was a pinnacle of a life checkered with regional and national accolades, including the 2017 Governor General’s Caring Award, the Queen Elizabeth Diamond Jubilee Award SEE FARMER | PAGE 16

CREDIT:ACCENT INNS

Nanaimo Realtor Elected President Of The BCREA Jim Stewart Has Been Actively Involved In Real Estate Sales Since 1993

BY DAVID HOLMES

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A N A I M O – Fo r N anaimo realtor Jim Stewart becoming President of the British Columbia Real Estate Association (BCR E A) is only the latest achievement in a career that began nearly 25 years ago. “You’d have to say I’m a lucky guy, I’ve had a n oppor tu n ity to ser ve my rea l estate com mu n ity for a

= 250.384.7243 www.innov8ds.ca

Mandy Farmer was recently honoured with a Businessperson of the Year award from the Victoria Chamber of Commerce

long time, being involved in a number of different positions and with a number of different organizations,” he explained.

Fi rst b ecom i ng a l icen sed real estate sales professional in 1993 Stewart has embraced many leaderships roles within his profession. He previously served as a Director with the BCREA for four years and as a Director of the Vancouver Island Real Estate Board (VIREB)

for more than six years. In 2011 Stewart was VIREB’s President.

Na med rea ltor of t he yea r in 2006, Stewart has volunteered to serve on any number of committees over the years for both V IR EB and BCR EA. Before settling on a career in real estate sales he worked as both a homebuilder and as a finance manager. He is cu rrently a Sales Associate with 460 Realty in Nanaimo.

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“T he pol itica l process has actually helped me to develop and grow my real estate career.

When I first got into real estate I was fairly new to the community and when you’re new you have to create your own sphere of influence. My challenge was my best buddy Brian McCullough, a very well established realtor, so anyone I would meet with him SEE JIM STEWART | PAGE 14

NEWS UPDATE

2 SOOKE

VICTORIA

Royal Roads and Sooke Chamber Ink Agreement

Victoria Real Estate Market Continues Trend of Low Inventory, High Demand

A new agreement between Royal Roads University’s School of Tourism and Hospitality Management and the Sooke Region Chamber of Commerce will create educational experiences for students and tourism opportunities for the region.

In a memorandum of understanding signed recently, Royal Roads and the Sooke Chamber committed to work together to enhance the business opportunities through tourism research. Initiatives may include internships with Sooke Chamber members, analysis of official community plans zoning regulations and development of a Sooke business development district.

“I’m delighted our students will have opportunities to apply their learning while businesses in the Sooke Region will benefit from the research,” says Royal Roads Vice-President Academic and Provost Dr. Stephen Grundy. “We value our community partnerships as we work together toward common goals.”

Sooke Region Chamber of Commerce President Kerry Cavers looks forward to the benefits the partnership will bring to Sooke.

“The Chamber is always impressed with the quality of work produced by Royal Roads students,” says Cavers. “We are very excited at the opportunity to partner with the university on initiatives that could greatly benefit our members and businesses within the Sooke region.”

A total of 929 properties sold in the Victoria Real Estate Board region this Ma rch, 17.1 per cent fewer tha n the 1,121 properties sold in March last year.

“We predicted early in the year that we wouldn’t see a continuation of the record sales numbers that we saw in 2016,” says 2017 Board President Ara Balabanian. “However, we are still in a very active market, as evidenced by the fact that this is second highest March on record if you remove that record breaking 2016 data. We saw nearly 200 more transactions last month than March 2015, when 734 properties sold.”

The Multiple Listing Service® Home Price Index benchmark value for a single family home in the Victoria Core in March 2016 was $663,300. The benchmark value for the same home in March 2017 has increased by 19.1 per cent to $790,100.

Inventory levels edged lower, with 1,556 active listings for sale on the Victoria Real Estate Board Multiple Listing Service® at the end of March 2017, 40.6 per cent fewer than the 2,618 active listings for sale at the end of March 2016.

“The public and REALTORS® are getting used to the new tempo of the market - with the ongoing historically low inventory levels and high consumer demand - both parties need to be tenacious and have quick reflexes. Sellers need to ensure they have assistance from an experienced local Realtor to help understand current demand and pricing. Even in this market, properties

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MAY 2017

can sit unsold for months without selling because of an inappropriate price,” adds President Balabanian. “We do think we will see a more balanced market in the future as more inventory becomes available.

Traditionally, people prefer to list their home when gardens and outdoor areas can be shown to their best advantage.

Hopefully, as our warmer weather arrives we will see more listings added into the market to offer more choice for buyers.”

Founded in 1921, the Victoria Real Estate Board is a key player in the development of standards and innovative programs to enhance the professionalism of REALTORS®.

The Victoria Real Estate Board represents 1,350 local Realtors.

BC Fitch Affirms BC’s AAA Credit Rating Fitch has confirmed British Columbia’s AAA credit rating with a stable outlook, due to the Province’s steady economic growth, commitment to fiscal balance and manageable debt burden.

The report states that, “British Columbia’s ‘AAA’ rating primarily reflects conservative financial management practices resulting in stable fiscal performance and a well-managed liability profile. Provincial economic performance has been generally positive since the recession, and is likely to exceed national performance in the near to medium term.”

It adds, “British Columbia’s diverse economy continues its pace of steady economic growth, ahead of the Canadian average.

Employment growth accelerated in 2016 and the provincial government is forecasting modest GDP growth, albeit below prerecession growth rates.”

“Prudently, the government’s budget includes expense contingencies and forecast allowances around cautious economic forecasts to ensure the provincial budget remains balanced.”

The rating agency continues: “The province’s debt burden remains manageable with continued pay-down of operating debt. The province anticipates slightly accelerating its pace of debt issued for capital projects, but retains sufficient capacity at the current rating level. The government projects the taxpayer-supported debt-to-GDP ratio declined in fiscal 2017, but will essentially stabilize through the three-year fiscal plan.”

British Columbia has been rated AAA with Fitch since December 2007.

Since November 2004, the Province has received seven credit rating upgrades and is now the only province rated triple-A by each of the international rating agencies: Moody’s, Standard & Poor’s, and Fitch.

Moody’s recently affirmed BC’s AAA credit rating and stable outlook in January 2017. The Dominion Bond Rating Service affirmed BC’s AA (high) credit rating in March 2017, and Standard and Poor’s affirmed the Province’s AAA rating in March as well.

WEST SHORE Community Collaboration and Developments Underway in West Shore An agreement confirming the boundary changes to Langford and Metchosin was recently confirmed after months of

consultation.

The boundary change is designed to ensure the preservation of parks and greenspace as well as ensure economic enhancements for the region. The Honourable Peter Fassbender, Minister of Community, Sport and Cultural Development, presented the Letters Patent, which confirm the boundary changes to Langford and Metchosin to Beecher Bay Chief Russ Chipps, Langford Mayor Stewart Young, and Metchosin Mayor John Ranns.

The boundary change is designed to support economic independence for Beecher Bay, rural preservation for Metchosin and create household-sustaining jobs for Langford. It is expected that up to 4,000 jobs will be created in a new Langford business park as a result of this partnership.

The agreement also speaks very much to supporting the “Spirit of Place” of each partner, a consideration you will also find down the road as the City of Colwood works with Omni Group on the plan for Colwood Corners. The City received updated development plans from Omni Group in December 2016 and expects to issue a development permit in the near future.

Phase 1 development includes 276 residential units as well as 14,200 square metres of commercial floor area. Feedback from those living and working in Colwood is that they want to see increased pedestrian and bike access and Omni Group is planning a cycle lane on Sooke Road as well as a children’s play area with connections to the Galloping Goose Trail.

In View Royal, a really interesting project is taking place. At the newly opened Eagle Creek Village, construction is well underway to redevelop two floors for hospital use, specifically for day surgeries. This will no doubt be very welcome given Eagle Creek’s proximity to the Victoria General Hospital.

CANADA Residential Construction Down while Non-Residential Up in 2017 Following a relatively weak 2016, residential construction activity in Canada is poised to see a modest decrease in 2017 as the number of housing starts is expected to decline this year, according to The Conference Board of Canada’s latest outlook for the industry. On the other hand, non-residential construction is expected to return to growth in 2017, thanks to government infrastructure spending.

A slowdown in multi-unit residential construction, particularly in the apartment and row house segment, is expected to drag down industry output by 0.2 per cent in 2017. Signs of this downturn have already shown up in recent housing starts data, with multi-unit housing starts down 2.3 per cent in 2016. Multi-unit housing starts will take another step back in 2017, and will struggle through 2021.

Following a decline of 2.0 per cent in 2016, non-residential construction output is expected to rebound this year, expanding by 3.7 per cent. The institutional segment was the only area of growth for the industry in 2016, and government stimulus spending will help the institutional segment grow by 6.8 per cent this year. Beyond 2017, however, the institutional segment will provide a smaller boost to the industry, as government stimulus spending is projected to unwind.

Providing support to the industry’s SEE NEWS UPDATE | PAGE 3

NEWS UPDATE

MAY 2017

The governments of Canada and British Columbia are investing a total of approximately $459 million in wastewater infrastructure investments in the Capital Regional District (CRD).

Construction gets underway in April on the redesigned McLoughlin Point Wastewater Treatment Plant in The Township of Esquimalt. The $385 million project is being funded by the Government of Canada, the Government of British Columbia and the CRD. This is the first of three integrated projects totalling an estimated $765 million to put in place a modern, efficient wastewater treatment system for the CRD’s core area.

The Wastewater Treatment Project includes the development of the McLoughlin Point Wastewater Treatment Plant, a Residuals Treatment Facility and a conveyance system.

The McLoughlin Point Wastewater Treatment Plant will provide tertiary treatment to the core area’s wastewater and includes a pipeline from Ogden Point to McLoughlin Point and a new marine outfall for treated water into the Juan de Fuca Strait. The Residuals Treatment Facility will be constructed at the Hartland Landfill, and will turn residual solids into “Class A” biosolids.

Finally, a conveyance system will be built to carry wastewater from across the core area to the treatment plant, and residual solids to the Residuals Treatment Facility.

Once all project components are completed

Bc Arts Council And Creative BC Announce Funding Partnerships

SEE NEWS UPDATE | PAGE 4

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The BC Arts Council and Creative BC are pleased to announce the recipients of the latest round of funding through their Interactive Fund partnership. This grant delivers

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With a favourable forecast for cruise business in Alaska and the Pacific Northwest, Victoria is attracting more and more interest from cruise lines as both a port-of-call and a potential homeport.

A delegation hosted by the Greater Victoria Harbour Authority (GVHA), Tourism Victoria, and Victoria- based cruise partners have just returned from Seatrade Cruise Global in Fort Lauderdale, Florida, the largest trade show for cruise in North America. They found a growing interest in Victoria as a destination with all the infrastructure and amenities important to international cruise lines.

Victoria Mayor Lisa Helps, who travelled to Seatrade in support of the delegation, was impressed by the economic possibilities in a growing cruise business. “The Harbour Authority, tourism and marine industry partners have done excellent work in building Victoria as a cruise destination,” she says. “The next step – and what I was really there to support – is for Victoria to become a home port; this presents an enormous economic opportunity.”

Mayor Helps’ presence at Seatrade gave a boost to Victoria’s profile at the conference. “It’s important for the cruise lines we do business with to see that the city is aligned, and welcoming to cruise,” says GVHA CEO Ian Robertson. “And for a city looking to grow and diversify in the near future, this is a great opportunity. Having the Mayor join our team made a big difference”.

For Seatrade, GVHA partnered with key business affiliates in tourism, transportation, and marine industry for a strong presence in Florida. Partners included Western Stevedoring, Tourism Victoria, Butchart Gardens, Seaspan, CVS Transportation, Envirosystems, King Brothers, Orca Spirit Adventures, LA Limousines, Clipper Vactions, Victoria Pedicabs, West Coast Agency, Phillips Brewing, Sea Cider, and Experience Victoria.

The Victoria delegation returned from Florida with almost twice the interest they expected from cruise lines looking for potential home porting opportunities. As

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Construction Set to Begin on McLoughlin Point Wastewater Project

International Cruise Lines Look to Victoria as Long-Term Port

$572,000 to 12 successful BC companies which includes the $137,000 awarded to Victoria companies. The organizations will leverage the funds for development of their original, creative, interactive digital media and software applications.

Hololabs Studio Inc was awarded $50,000 to develop Wollstonecraft Detective Agency Online. Wollstonecraft is the portal to a girl-powered adventure series featuring Ada Lovelace and Mary Shelley in books, games, puzzles and more.

Monkey C Interactive received $37,000 to work on Sonic LED Tiles. The tiles are a multi-user, modular interactive system of illuminated playable tiles which allow users to create music and play games. Stephanie Khoury was awarded $50,000 to create a touch-based interactive listening system

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ESQUIMALT

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Canada’s busiest cruise port-of-call (attracting an average 550,000 passengers per year), Victoria is well-positioned to become a home port as well.

As a home port to one or two smaller or boutique cruise lines, Victoria will attract pre- and post-cruise tourism business as well as provisioning capacity estimated at $2 million per ship per excursion.

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commercial segment is the rise of online shopping, which is beginning to see a faster rate of adoption in Canada. This will help support a U.S.-style buildup in warehouses across the country, although Southwestern Ontario will be a key beneficiary.

Ontario has seen an average annual rise in investment in transportation and warehousing of around 11 per cent in 2015 and 2016, and investment intentions point to another strong year in 2017, with growth of 20 per cent expected.

Industry profitability is expected to improve slightly over the next five years. Pretax profits are expected to reach $2.2 billion this year and grow by an average of more than 4 per cent between 2018 and 2021.

by the end of 2020, CRD residents and businesses will have a modern wastewater treatment solution that is environmentally sensitive to the surrounding marine ecosystem, and will serve their needs well into the future.

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NEWS UPDATE

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that uses real-time feedback and gamification to learn music. The system is called Mubric.

This marks the seventh round of funding through this increasingly competitive program, which contributes to BC’s culture of growth in technical creative innovation. The Interactive Fund serves the Ministry of Community, Sport and Cultural Development’s Creative Economy Strategy, the BC Arts Council’s Strategic Plan, and Creative BC’s strategic objectives as the economic development agency for BC’s creative industries. Through strategic collaboration, culture and commerce are uniting to grow the creative economy, attract new investment, and stimulate the creation of new jobs and career opportunities in BC

BC Ferry Terminals Get Federal Funding The federal government announced infrastructure grants for BC Ferries which will see them contribute up to $60-million in upgrades on routes serving Port Hardy, Port McNeill and the Gulf Islands. The upgrades will be worth $201-million and

will include the purchase of new ferries and upgrades to existing terminals.

The feds will contribute to the purchase of two vessels to serve the Powell River-Texada Island and Port McNeill-Alert Bay Sointula. The funding will also go towards the procurement and refurbishing of a used vessel for the seasonal route between Bella Coola and Port Hardy, which is expected to take over in summer, 2018. These routes are currently sailed by aging vessels that are in need of replacement.

Improvements for terminals are also being supported by the grants, including a renovation of Ocean Falls and replacement of the Langdale Terminal on the Sunshine Coast.

BC Ferries hasn ’t released the precise cost breakdowns as they have not begun the bidding process on all projects. While each project will not be worth a third of the $60-million equally, they will be eligible for a significant portion.

BC Ferries’ 10-year plan calls for roughly $3-billion to be invested into terminals, ships, information technology and other projects.

The $60-million investment is part of $180-billion in infrastructure funding over 12-years that the federal government has said it will provide for public transit, green infrastructure, transportation that supports trade and rural and northern communities.

MAY 2017

CREATING A WELCOME

WEST SHORE

PHOTO CREDIT: SARAH HENDERSON, WESTSHORE CHAMBER OF COMMERCE

JULIE LAWLOR

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View Royal Mayor David Screech, owner Mary Scheer cut the red ribbon at the grand opening of Island Afrikan Supermarket in the West Shore

ave you heard about the Greater Victoria Local Immigration Partnership?

Co-championed by the Inter-Cultural Association of Greater Victoria, Vancity Savings and the Victoria Immigrant and Refugee Society, this Partnership is funded

by Immigration, Refugees and Citizenship Canada. Its initial direction “is to engage a diverse group of stakeholders in imagining, exploring, and embracing a shared goal and direction for building a more welcoming community for newcomer immigrants and refugees.”

This matters for a whole host of reasons, but from an economic standpoint we know that newcomers to Canada already have, and will continue to have, a profound impact on driving the Canadian economy.

With this in mind I’d like to introduce you to the West Shore’s

Island Afrikan Supermarket, which first opened its doors in November 2016. After its December Grand Opening was snowed off, the event was postponed until the weather improved, taking place instead on April 4th. In the company of View Royal Mayor David Screech, owner Mary Scheer cut the red ribbon and invited fellow WestShore Chamber members, supporters and the public in for African food and a special shopping day.

Originally from Ghana, Mary’s move to the Island is from Vancouver, where she lived for fifteen years. Mary and her family moved to Vancouver Island because they love the feel of the community and the environment here. One drawback Mary found after the move was that many of the products she used and could easily access in Vancouver are not readily available on southern Vancouver Island. Mary decided to transform a

drawback into an opportunity, and Island Afrikan Supermarket was born. The store is a treasure trove of art, men and women’s clothing, food, footwear, skin care, hair extensions and wigs, and jewellery.

Island Afrikan Supermarket is located at 1610 Island Highway between View Royal Casino and the 6 Mile Pub and is easily accessed when travelling from either direction. I hope you will join me in welcoming Mary to our community by stopping by to say hello and check out what the Supermarket can offer to you.

Julie Lawlor is the Executive Director at the WestShore Chamber of Commerce.

You can reach her at 250-478-1130 or jlawlor@westshore.bc.ca For information about the GVLIP contact Steven Lorenzo Baileys of ICA at: sbaileys@icavictoria.org

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THE CUSTOMER IS ALWAYS RIGHT – WRONG!

CUSTOMER SERVICE LUCY GLENNON

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ver servicing customers can be as damaging to sales and profits as under servicing them. There is a huge difference between striving for a flawless level of customer care and the right level of customer care. And not just because striving for perfection can be infinitely expensive.

One B2B company I know spent years fine-tuning and improving its level of customer support. They were extremely proud of the resulting 24/7 emergency response team, providing sales and technical support around the clock. However, when the largest customers were surveyed, they all said that even though they themselves worked on week-ends, they did not expect their suppliers to do so. The company had

indulged in “mind reading” of customer expectations.

When suppliers offer us that level of unsolicited support, we start to think there must be a catch. Are we being over charged? Are they desperate for business?

The popular “Customer Lifetime Value” equation is often used as an excuse to write a blank check to improve the customer experience. Because, after all, isn’t it cheaper to keep an existing customer than it is to find a new one?

Only if the customer relationship is a profitable one.

T he key to avoid i ng disappointed customers and unnecessary customer care expense, is to ask tough questions of customers to get good at uncovering and setting mutual expectations for the customer experience. Some good baseline questions are: What do we have to DO to make sure we never lose your business?

What do we have to make sure we DON’T do?

If we mess up once, is it over?

These questions are often not asked because we fear the answer. But good customers typically have reasonable responses like “No. No one is perfect. This is what I expect

to happen when you do mess up, so we can maintain our relationship. . .”

It’s those disarmingly honest, tough questions that help us uncover the real level of customer support, and whether they are achievable.

Pick your customers carefully. If someone tells us they expect perfection, and will not forgive anything less?

Well, that’s a near impossible service level to maintain. It’s up to us to decide whether we put our systems and customer service under that amount of pressure. Or instead, put the time and resources into finding another customer that fits our expectation profile.

Of course this should not be used as an excuse not to offer quality customer support.

However, it illustrates that sometimes it is more profitable to “fire” an unreasonable customer and replace them with one that won’t give our customer service, systems and people a hard time.

Lucy Glennon specializes in customer service training and recruitment and hiring. She can be reached at 866-6452047 or lucyg@hireguru.com. www.hireguru.ca.

Slegg Building Materials Acquires Longstanding Duncan Building Supply Company WSB Titan Adds Finishing Touches to Operations at Slegg Locations Creating a Stronger Experience For Contractors

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ICTORIA - Marki n g i t s 70 t h y e a r of operat ion s on Vancouver Island and its third year as a member of the WSB Titan family, Slegg Building Materials recently announced its acquisition of Dodd’s Lumber and Building Supplies in Duncan.

Accord i ng to Doug Shrepnek, CEO, WSB Titan, the addition of Dodd’s provides opportunities for Slegg to continue improving its reach and service.

WSB Titan, is the largest independent gypsum supply dealer, with a growing number of locations across the country. It’s also a national distributor of construction-related products such as insulation, steel framing, tools, lumber and plywood.

Currently, Slegg has 12 locations on the Island. To fine-tune its operations, the WSB and Slegg team members looked at what the compa ny had been doing well and where it

“The addition of Dodd’s provides opportunities for Slegg to continue improving its reach and service.”

DOUG SHREPNEK CEO, WSB TITAN

n e e d e d i mprove m e nt.

The result, said Shrepnek, has been the creation of a stronger experience for its contractors and a better retail experience for the do-it-yourselfers.

“We have added to the fleet which was already the largest building materials delivery fleet on the Island, and have put measures in place to ensure that we maintain a comprehensive inventory selection with a greater than 98 per cent in-stock percentage at all times.”

The stores and outlets

h ave been completely re-merchandised, are easier to navigate and are brighter and cleaner. And Slegg has become more active in the community, partially through donations like the massive $100,000 it contributed last year to the Canadian C a n c e r S o c i e t y, a n d through its Second Annual Pro-Show Trade Show.

Held in late April, the exclusive-to-trades-only show will bring together leading industry vendors, will showcase new product innovations, and will provide contractors with the opportu n ity to ask questions and learn about the latest tools. Located at the Eagle Ridge Community Centre in Langford on April 27 th, lunch and beer will be provided along with prizes and free giveaways.

With the changes already made, and the ones in the works Slegg is positioned to serve the construction industry on Vancouver Island for the next 70 years.

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GREATER VICTORIA

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MAY 2017

BUSINESS KNOWS NO BOUNDARIES Since its launch on April 14, 2014, The Chamber has worked closely with WD and stakeholders throughout the region, supported by $640,000

GREATER VICTORIA

in WD funding and $640,000 in local matching funds

CATHERINE HOLT

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o do business in Greater Victoria, we all know that we cannot be constrained by boundaries, municipal or otherwise. We need a positive, can-do attitude to navigate the complex maze to get our products and services “out there”. We need a regional focus to attract the investment, workers, and visitors to enjoy the business success we want. As the largest business advocate in Greater Victoria, we are also acutely aware that we need to practice what we preach – to lead from the front.

A good example of our work is the T rade and Investment Program, which formally ended March 31, 2017, which was a three-year contract with Western

Economic Diversification Canada (WD) to build international business activity and foreign investment in our region. Since its launch on April 14, 2014, The Chamber has worked closely with WD and stakeholders throughout the region, supported by $640,000 in WD funding and $640,000 in local match ing funds. The Trade and Investment Program encompassed six core areas.

• We led a research project involving more than 120 local businesses already in various stages of global expansion, which led to a series of workshops to help local businesses

in export their products and services to the world.

• T he Victoria Airport Authority and The Chamber partnered to increase our reach to global markets, examining the feasibility of a direct flight between LAX in Los Angeles and YYJ in North Saanich.

• We partnered with Greater Victoria’s private and public education institutions and Tourism Victoria to develop Education Victoria - a region-wide marketing program that aligns common messaging into a common brand and positions Greater Victoria internationally as a destination for world-class education within a safe and vibrant setting.

• We met with more than 300 investors seeking to buy, invest in or start a business in Greater Victoria, helping them with their decision to invest here.

We also sent Greater Victoria representatives on trade missions to the U.S. (Austin, Texas and San Francisco, California) and South Korea to showcase Greater Victoria’s technology, tourism, education and manufacturing sectors.

• We coord i nated reg iona l marketing efforts with VIATEC and Tourism Victoria to send a strong message that

MAY CHAMBER EVENTS • Thursday, May 11 Prodigy Group Mingle 5 to 7 pm @ Strathcona Hotel Rooftop • Wednesday, May 17 AGM & Annual Mayoral Address 11:30 am to 1:30 pm @ Victoria Marriott Inner Harbour Greater Victoria is the place to be – this earned Greater Victoria international exposure and recognition, including in the Washington Post, Vogue and other high-profile publications.

• We led a project that mapped Greater Victoria’s key assets and competitive advantages to support investors’ decision-making by providing them with geographic data that is perti nent to thei r specific investment decision, such as where to locate a distribution facility or a retail storefront.

Thank you to Western Economic Diversification Canada for the funding, and to all of the businesses, associations,

• Thursday, May 18 Business Mixer 5 to 7 pm @ Huntingdon Manor • Saturday, May 27 Bayview Roundhouse West Coast BBQ 5:30 to 7:30 pm @ T he Roundhouse organizations, governments and individuals who participated in the Trade and Investment Program. We are immensely proud of these success stories and of bringing diverse stakeholders to the table to identify shared goals and work together. The influx of funding has enabled us to cultivate an unprecedented level of collaboration among regional organizations, which has, in turn, led to a new regional economic development organization: the South Island Prosperity Project.

Catherine Holt is the CEO of the Greater Victoria Chamber of Commerce. 250-383-7191, CEO@victoriachamber.ca, www. victoriachamber.ca

Greater Victoria Business Awards Recognized Local Achievements

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he Greater Victoria Chamber of Commerce celebrated local business excellence during the Greater Victoria Business Awards at The Fairmont Empress on April 20th.

“The businesses being honoured demonstrate not only excellence in their given sector but also show a commitment to the community,” said Al Hasham, Chair of the Greater Victoria Chamber of Commerce. “Whether they are a winner or finalist - each one of these businesses is deserving of the award in their given category.”

From start-ups to legends, Greater Victoria Chamber of Commerce’s annual Business Awards and its 14 categories shine a light on hard working businesses, business people and community leaders with achievements worth celebrating. In 2017, The Chamber has added two new categories: Chamber Member of the Year and Non-Profit of the Year.

The 2017 award winners are: Business Leadership - Western Interior Design Group Ltd. and runner-up - Fort Properties Ltd. New Business - Freshworks Studio and runner-up- Loomo Marketing.

Business of the Year (1-10 Employees) - Balance Home Cleaning and runner-up - BC Hazmat Management Ltd. Business of the Year (11-39 Employees) - Orca Spirit Adventures and runner-up - Proline Management Ltd. Business of the Year (40+ Employees)

– Beanstream and runner-up - Peninsula Co-op.

Outstanding Workplace of the Year Smart Dolphins IT Solutions Inc. and runner-up - Checkfront Inc. Innovation – Flytographer and runner-up - Coastal Community Credit Union & Insurance.

Non-Profit/Association of the Year Lifetime Networks and runner-up - Our Place Society.

Outstanding Customer Service - STS Pain Pharmacy and runner-up - Outlooks for Men. Sustainable Business Practices - Bernhardt Contracting Ltd. and runner-up - City Green Solutions Society.

Business Person of the Year - Mandy Farmer of Accents Inns and Hotel Zed and runner-up - Scott Burley of 2 Burley Men Moving Ltd. Young Entrepreneur of the Year - Rachel Paish of Passion & Performance a nd runner-up - Glen Smethurst of Van Isle Paint and Island Digital Marketing Chamber Member of the Year - Dan Dagg of Hot House Marketing

7

MAY 2017

MAXXAM EMPLOYEE SERVICES: DESIGNING USER FRIENDLY EMPLOYEE BENEFITS Maxxam Systems Allow For Creation Of Customized Employee Benefits Packages

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ICTOR I A – Maxxam Employee Services has become the one stop provider of a full range of employee benefit services tailored to meet the needs of companies of any size or in any industry sector.

Recently I had a chance to speak w it h Pamela Sabourin f rom Maxxam Employee Services, a division of Maxxam Insurance.

When I sat down to speak with Pam about the Maxx Safety Systems that her and her team created I was interested in the process these women took to create such a user friendly program in the innovative construction industry.

What these women bring to the table is a way for employers to save time, documents, administration and money. Can it really be that good? Yes it can. She explained to me the three key elements of Maxxam Employee Services and what they offer to their clients. It’s very simple.

Group Benefit Packages Full Third Party Work Safe Management Web based Maxx Safety Systems “As an Insurance brokerage we can audit a current plan or help create a new benefits package to fit your company’s needs. Our main focus when implementing a plan is building a sustainable plan, cost containment and making sure the plan reflects the company’s culture,” Sabourin explained.

She went on to explain that her team has the skills and the tools to manage all the administration on the client’s behalf. They even run employee meetings to ensure the employees have an open communication line with their team.

Intrigued that Maxxam Employee Services can fully manage its clients Work Safe accounts, I had to know more.

“When relieving the employer of managing Work Safe claims, injuries and ongoing maintenance, it is a huge cost and time saver for the employer,” explained Sabourin.

Encompassed w ith i n thei r Third Party Work Safe Management is submitting Form 7’s,

Maxxam Employee Services can develop a benefits package to accommodate any type of business

The Maxxam Employee Services team is trained to ask the right questions and to give the right answers

“As business women ourselves we understand the importance of having A real strength of the Maxxam approach is the ability to access resources online or by Smartphone implementing Stay At Work and Return to Work Programs and ensuring constant communication with injured workers. Being experts in injury management, these women can help lower claim loss time, while ensuring employees get all the help and resources they need.

To tie all their services together, these women have created a webbased online program to host Occupational Health and Safety Manuals, forms, safe practices, procedures and all other required documentation. The program serves as a fail safe way for employers to track the submission of daily, weekly, monthly, annual, and pre-project forms, right

VICTORIA Office (250) 391-8809 Call Centre (778) 432-2244 867 Goldstream Ave Victoria, BC V9B 2X8 Mon-Sat 9am-7pm Sun 9am-6pm

a job completed on time and on budget.”

PAMELA SABOURIN SERVICES

Being able to access information on a Smartphone makes the Maxxam program user friendly and convenient

from their personal computer or Smartphone.

As safety becomes more and more prevalent on work sites, their system allows safety to be at the forefront and top of mind for employees without taking hours to complete paperwork.

“As business women ourselves we understand the importance of having a job completed on time and budget, yet in high risk industries our clients are juggling so many aspects, we wanted to create a safety system that does the job while saving them time.

At the end of the day we want to see all employees return home to

their families safe and sound,” she passionately described.

After sitting with Sabourin and chatting for an hour or so it was difficult to put in a few paragraphs what these women do for their clients. To encapsulate the innovative program they have created and the multiple services they run. It’s obvious why so many companies have placed their business with them.

When I asked Sabourin to explain to me a little bit about her team her response was: “To speak frankly, the team we have here at Maxxam Employee Services is nothing short than amazing. We

EMPLOYEE BENEFIT EXPERT, MAXXAM EMPLOYEE

www.maxxaminsurance.com

all work and communicate to ensure our client’s needs are being met. We pride ourselves on our attention to detail, innovative thinking and always being one step ahead. At Maxxam we truly care about what we do, who we work for and I feel it shows.”

That’s just part of the Maxxam Employee Services story. This innovative division, with its unique set of skills and products, can package the right mix of tools to make any business function better, safer and more successfully.

To lea r n more please v isit the Maxxam website at: www. maxxaminsurance.com.

BURNABY Office (604) 524-9277 Call Centre (888) 962-9926 1-8699 10th Avenue Burnaby, BC V3N 2S9 Mon-Sat 9am-9pm Sun 9am-6pm

8

MAY 2017

CORNERSTONE PROPERTIES: SERVING THE VICTORIA AREA SINCE 1987 “The key part of Property Management Firm Maintains Portfolio Of Commercial & Residential Properties

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operating a successful property management business is earning the trust of the owners.”

IC T OR I A – T he most important function of a property management company is to remove worries and stress from the minds of its clients – property owners. For more than 30 years Cornerstone Properties Ltd. has been doing just that, to the point that today the firm looks after more than 4,500 units, from strata corporations to residential rentals and commercial buildings, for clients located locally and across the country and beyond. “ I n 19 8 7 m y f a t h e r ( B i l l Middleton) started the business. He was already working as a property manager for another firm, West Coast Savings Credit Union (now Coast Capital Savings),” explained Cornerstone’s President Jason Middleton.

“The Credit Union had decided to close some of its divisions including the property management division. They told my Dad they were going to have to let him go. He said to them ‘well, there’s a book of business here, some desks and chairs, don’t give me any severance just assign me the contracts and we’ll ca l l it good’ a nd that’s how Cornerstone was founded.”

T he compa ny fou nder h ad been instrumental in setting up the Credit Union’s property management division so he was already intimately involved in all aspects of its operations.

Taking over the entity as a separate business has ultimately proven to be a sound decision for Bill Middleton, and eventually for his son Jason who joined the firm in 1992.

“I was just fresh out of High School, so really I grew up in this business. I was coming out of High School and didn’t really know what I wanted to do,

JASON MIDDLETON PRESIDENT, CORNERSTONE PROPERTIES LTD.

Cornerstone Maintenance responds to the day to day problems that can arise when looking after properties

SEE CORNERSTONE PROPERTIES | PAGE 9

What it’s all about: Cornerstone Properties looks after more than 4,500 units across the Greater Victoria area

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9

MAY 2017

The team at Cornerstone Properties has been working with Victoria area property owners since 1987

CORNERSTONE PROPERTIES CONTINUED FROM PAGE 8

so my Dad offered me a job and I thought why not go and find out what it’s all about? As the junior guy I did all of the running around and entry level jobs which has helped me to learn the business from the ground up,” he said.

In addition to the extensive on the job training that working in a family owned business can provide, Middleton also eagerly embraced the formal training and certification that is required to operate a modern property management firm.

Today the company President is a graduate of the Property Management Certificate Program, is the Managing Broker for Cornerstone Properties Ltd., is the Chair on the Board of LandlordBC and sits on the Commercial Council for the Victoria Real Estate Board.

Cornerstone Properties Ltd. is also a member of the Professional Association of Managing Agents (PAMA) and the Strata Property Agents Association (SPA) – two key professional

Always proud to support Cornerstone Properties and we wish you all the best Rod Andrews Sales Representative Cloverdale Paint Inc. #15A-555 Ardersier Road, Victoria, BC (P) 250-383-8000 (C) 250-888-5366 randrews@cloverdalepaint.com

associations affiliated with the profession. They are also an associate member of Condominium Home Owners Association (CHOA). “ T h ro u g h t h e Rea l E state Council of BC (R ECBC) there are three levels of licensing.

There is a Rental, dealing with rental properties either residential or commercial, Strata category, including apartment style, townhouses, bare land and sectioned strata corporations and the third category is Trading or the Sales category that permits you to act as a brokerage in Real Estate transactions. I have all three levels of licensing so we can offer a full range of services to our clients, but our focus is on Strata and Rental management,” Middleton explained.

A f ter obta i n i ng h i s renta l license, Middleton gradually acquired his subsequent certifications as he grew and became more actively involved in the administrative activities of Cornerstone Properties, purchasing the company from his father in 2003. “The key part of operating a successful property management business is earning

the trust of the owners.” he said.

“One of the critical duties of a Property Manager is to handle the financial affairs of the cl ients. We m a i nta i n T r u st Accounts set up for all of our clients. We collect all of the payments, strata fees and rent, pay all of the bills, and continuously try to take care of the property as if it were our own. Our Trust Accounts are spot audited every year by a professional accounting firm.”

Cornerstone Properties has grown over the decades to become one of the larger property management firms in the Capital Region with a current portfolio numbering in excess of 4,500 units. This impressive list of properties includes stratas, apartments, detached houses and numerous commercial complexes.

While the majority of the assignments handled by Cornerstone P roperties i nvolve re s id e nt i a l prop e r t i e s, t h e company does have a number of commercial buildings as part of its portfolio. Handled much the same as a residential unit, Cornerstone will look after the

collection of rents, the search for and vetting of prospective tenants, pay the bills and look after maintenance issues for the commercial property as they arise.

Located at #301- 1001 Cloverdale Avenue in Victoria, Cornerstone Properties currently has a staff of 24 working out of the one location. In 1994 Bill Middleton expanded Cornerstone Properties by opening Cornerstone Maintenance, which currently employs 11 additional people.

This unit responds to the day to day problems that can arise when administering a property portfolio this sizable.

“In addition to the maintenance division we also have an excellent relationship with a nu mber of prefer red t rades that we work with on a regular basis. The maintenance division involves my actual employees. We have carpenters, flood restoration experts, irrigation certified workers and other personnel who can respond to ongoing maintenance issues,” Middleton said.

“The clients are not required to use them. This is simply another service that we offer. They

are paid by the hour and the clients can use them if they want, and if they don’t want to they don’t have to. Once the Property Manager has approval from the client, they then work quite closely with the Property Managers in dealing with the wide variety of problems that typically occur.”

He went on to explain that larger projects, those that fall beyond the scope of his in-house maintenance division, require bringing in other professionals and providers.

“Specialized projects, such as replacing a roof, would not be handled by my maintenance team. With the clients’ approval, the Property Manager would hire a roofing consultant who would draw up the specifications, put the job out to tender and manage the job from that perspective. My maintenance team would be more involved in issues such as a failed hot water tank, repairing damaged drywall, repairing a broken door or painting – essentially the full range of typical maintenance items.”

SEE CORNERSTONE PROPERTIES | PAGE 10

Commercial Banking

Congratulations to Cornerstone Properties on 30 successful years in business! www.cibc.com

10

MAY 2017

Being good corporate citizens, such as helping the Cancer Foundation, is an integral part of Cornerstone’s business philosophy

CORNERSTONE PROPERTIES CONTINUED FROM PAGE 9

O t her dut ie s Cor ners tone might undertake when working with a Strata Corporation is helping to set up its annual operating budget, creating an a n nua l ma i ntena nce schedule (carpet cleaning, window wash i ng, snow remova l a nd others) including making recommendations to the Council to assist them in selecting contractors to carry out the actual work as needed. “W herever possible, we like to utilize the volume that we purchase goods and services for, by negotiating with the service providers and suppliers so that we can obtain great savings for all our clients,” he said.

“Ma ny components to a bu i ld i ng ca n be mu lti faceted, so when it comes to managing these, we work closely with consultants that produce comprehensive depreciation reports, which set out the funding

models for the various capital expenditures that will occur during the life of the building.

It can be very complex and involved, but that’s all part of operating a property management firm. The basic job we do, regardless of the property is to make the owner’s experience more worry-free,” Middleton said.

A skilled property manager also has to occasionally serve as technical support person, to assist strata councils with the day to day operation of their com mu n ity. “We i n essence step into the shoes of the Owner or Strata Councils and try to take the mundane and routine items off of them. We provide g u id a nce a nd a ssi sta nce to the Strata Council to help take care of the property, and to help make the best decisions possible for the Strata Corporation. It’s very much a cooperative process,” he explained.

Serving clients across much of the Capital Region (Sidney to

Sooke) for more than 30 years, Cornerstone Properties anticipates continuing to serve its existing client base, while expanding on its present property portfolio in the years to come.

Very much a family owned and operated business, company fou nder Bi l l M idd leton sti l l comes to work on a part time basis while Jason’s son, who recently turned 16, has expressed a desire to begin working in the family business. There is a very good possibility the business will continue operating into a third generation.

“My daughter has turned 13 and isn’t part of the business yet, but you never know. My wife Kim doesn’t come into the office all the time but she’s here quite a bit interacting with the staff so it really is a multi-generational family business. If you want to take the family concept even further the staff, many of whom have been with us for many years, really are part of the extended family,” he said.

“I always try to treat my employees well which is something my father always instilled in me. I have employees who have worked for Cornerstone for 20+ years. You simply can’t replace people with that level of skill and knowledge. They are a huge part of the success and growth of the company. If my employees are happy that translates into them wanting to do a good job for the client.”

Cornerstone Properties is also recognized as an enthusiastic s up p or ter of t he c om mu nity that has helped it to grow a nd f lou rish over the yea rs.

“An important event that we put on every year is our annual golf tournament. It is very well supported and a lot of fun for all those that attend. Part of the event is focused on fund raising for various charities. We have raised thousands of dollars in support of charities such as BC Children’s Hospital, Heart & Stroke Foundation, BC Cancer Foundation to name a few. This

year we are supporting The Alzheimer’s Society of BC.” For the future, Cornerstone Properties anticipates expanding its portfolio to an even wider audience. “I expect to continue to grow. There is still a lot of growth potential in the greater Victoria area. We are heading full steam ahead with a new software program that will allow for each client to have their ow n log i n I D a nd w i l l a l low them to interact, review real time data that pertains to their account and the complex they belong to, submit maintenance requests, book an elevator etc. all from their mobile device or computer,” he explained.

“When I took over the company in 2003 we had about 2,000 units – today we have more than 4,500 so I’m looking forward to continued growth in the company. I’m very excited about what the future has to offer.”

To learn more please visit the company’s website at: www. cornerstoneproperties.bc.ca

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11

MAY 2017

FOLLOW THE MONEY TO PRIORITIZE TECHNOLOGY DECISIONS

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ith the rapid pace of technological change, businesses and organizations of all sizes find themselves struggling to stay ahead of the curve. With so many options available for everything from cloud accounting to talent management and e-commerce, how do you know which technology investments are worth making, and which aren’t?

Elizabeth Vannan leads the B.C. Technology Consulting practice for MNP LLP. She says a good rule is to invest in technology for areas of the business that directly impact your bottom line. This will vary based on your business.

“Follow the money,” she advises. “If you are a sales-driven organization, invest in sales management software; if you operate a manufacturing business, look for systems that will help manage your inventory.”

Vannan has more than 20 years of experience advising clients how to make better use of technology to achieve their business goals. Based in Victoria, she leads a team of four IT consultants who work with clients across the province including organizations of all sizes – from startups and family-run businesses right through to large public sector organizations.

Interestingly, Vannan says the size of the organization makes little difference when it comes to technology.

“At the root, the problems small and large organizations face are exactly the same. It’s just a matter of scale,” she explains. “We tend to think of large as the potential impact on the business. For example, if you are in retail and your point-of-sale system goes down, it doesn’t matter if you are large or small, your business will be significantly impacted. You’re out of business.”

T hat said, keeping up with technology is especially challenging for smaller organizations that do not have a dedicated IT specialist. They might have someone from accounting or marketing who are in charge of

Elizabeth Vannan leads the BC Technology Consulting practice for MNP LLP

“If you are in retail and your point-of-sale system goes down, it doesn’t matter if you are large or small, your business will be significantly impacted.”

MNP’s Technology Consulting team works with organizations across the Island to help them develop technology solutions that support their business goals

ELIZABETH VANNAN

keeping the IT systems running, but it’s just part of their job.

“Many smaller businesses try to save money on technology by using free software, buying non-commercial hardware and getting IT support services from friends who happen to know a little bit about technology,” Vannan observes. “This can create a lot of risk and almost always costs you more in the long run as you deal with technology issues and failures.”

Often busi ness ow ners a re not even aware of the risk until something goes wrong. That was the case for a well-known business on Vancouver Island that lost their ability to process credit cards because they had been hacked.

“When our cybersecurity team looked at their situation, it was clear the problem resulted from a series of bad decisions ranging from their infrastructure to the

The software in this case cost less than $20,000, which most small businesses would consider a large-scale investment. However, Vannan notes she’s working with another Island client to select an enterprise level system that’s going to cost more than $5 million.

“It’s all relative,” she reminds.

“We’ve figured out how to scale our services because the problems and the process aren’t any different, the dollar value is just bigger.”

Vannan says it all comes down to helping organizations make more con f ident tech nolog y decisions.

“We always tell our clients, ‘Don’t approve anything that you don’t understand,’” Vannan concludes. “If your technology vendor or advisor won’t explain something to you in language you can understand, get a second opinion from someone who will.”

software they were running to how they were managing passwords,” Vannan recalls. “In the end, they needed to replace all of their technology and it caused a major disruption to the business.”

While such instances are common, Vannan says more and more organizations are starting to see the value in seeking professional assistance before there’s a major problem.

“Often the business owner or financial manager is concerned because the business is spending a lot of money on IT and things don’t seem to be working very well, or they can’t get the information they need,” Vannan elaborates. “They just have an overwhelming sense that there has to be a better way and maybe technology can help.”

This type of conversation might lead to an IT review and a strategic technology plan detailing

the ha rdwa re, sof twa re a nd infrastructure required to support the business going forward.

Other times the client needs a new piece of software or they need to upgrade thei r ha rdware because it’s at the end of its useful life, and they realize they don’t know how to make the decision.

For example, Vannan recalls working with a small familyrun business who needed a new a point-of-sale system. They had looked at a few products but were feeling overwhelmed by the options and wanted assistance selecting the right software. Her team helped them clarify what they needed, identified software that provided the necessary functionality, facilitated conversations with vendors and conducted 10-year financial analysis of the cost to run each system, which ultimately changed the client’s decision.

< PROJECT RESCUE >

MNP Technology Solutions < CYBER SECURITY > < IT POLICIES & DOCUMENTATION >

< CLOUD SOLUTIONS >

< SOFTWARE SELECTION >

< STRATEGY & PLANNING >

< DATA MANAGEMENT >

< COACHING & DECISION SUPPORT >

Just because your business doesn’t have an IT department doesn’t mean you can’t make effective use of technology. Whether you are starting a new business or looking to improve how your organization uses technology, MNP’s Technology team can help you plan your current and future IT needs, select the right software and services, and make the most of your IT investments.

Contact Elizabeth Vannan, B.C. Leader, Technology Consulting at 778.265.8893 or elizabeth.vannan@mnp.ca

12

MAY 2017

HORIZON PACIFIC CONTRACTING: BUILDING A LEGACY OF QUALITY HOMES Custom Builder And Renovation Company Has Served Victoria For 30 Years

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ICTOR I A – Doi ng the job right, every time, is at the heart of every project multi award winning builder Horizon Pacific Contracting (HPC) has completed since it was founded nearly 30 years ago.

“Right now I’d have to say that we’re about 40 per cent commercial and 60 percent residential when it comes to our workload,” explained Tim Agar, Horizon’s co-owner.

Having grown up in the construction business Agar worked for many years as a commercial diver and was actively involved in building projects underwater, doing everything from working on oil platforms to helping to install sewage outfalls. “For lack of a better term I was involved in underwater construction. My move from subsurface construction to land based construction was motivated primarily by safety – the commercial diving industry is one fraught with danger so my survival meant enough for me to come up onto the land,” he said.

Joining the firm in the late

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1990’s Agar went into a partnership arrangement with company founder Sam Hofer. HPC has been an industry leading builder serving the Greater Victoria area for 26 years. The company is involved in all aspects of residential and commercial construction, and is especially known for its distinctive high end custom homes. Horizon Pacific Contracting is also recognized as an exceptional renovation specialist for both commercial and residential clients. Horizon Pacific Contracting was founded in 1991 but the firm’s origins actually go back to 1986 when Hofer launched the company under a different name.

Horizon Pacific Contracting is also the only Mike Holmes approved builder / partner on Vancouver Island, having been endorsed by the construction industry champion and media personality last year. Horizon Pacific Contracting could only become a Holmes Approved Homes Program (HAHP) builder by meeting an extensive and detailed list of exacting requirements.

Before a home ca n become Holmes Approved it must undergo a series of home inspections a nd onsite rev iews by M i ke Holmes’ approved inspectors at critical building phases, serving as a thorough, transparent record of the quality and value that exists behind the walls. An HAHP home is a nationally recognized stamp of building quality that adds value to the property today and at any future resale.

In an interview with the Canadian Broadcasting Corporation (CBC) last year Holmes said Horizon received HAHP approval after having been vetted by his approved inspectors. “I have a team of guys who literally look for the best builders across the country. Once we find them we get an interview with them, we tell them we like what they’re doing and we’d like them to be a partner with us and work in the program,” he said at the time.

“Horizon Pacific Contracting is not only a Holmes approved

MJM A r c h i t e c t I n c .

The West Coast Modern was an exceptional and award winning Horizon Pacific Contracting home builder but they are the only one in the West that is also a Holmes-approved renovator.

We look for the best builders out there. We see the awards they’re winning, how long they’ve been in business, how they build for everyone out there.”

To date some 40 builders across Canada have been included in the program with Horizon Pacific Contracting the first in Western Canada. For Agar his company’s inclusion in the program is further proof that his firm is doing the job right.

“Basically we have the exclusive rights for southern Vancouver Island to the Mike Holmes program, it’s a partnership it’s not just a branding concept.

Mike Holmes and I have worked together on these projects. He is looking to have his name associated with the ‘right people’ as he likes to say. He receives more than 10,000 e-mails each month requesting his services so he said it was important to bring some form of certification program to the public because he’s built a brand on doing it right,” Agar explained.

Located at 104-4226 Commerce Circle in Victoria, Horizon Pacific Contracting is also deeply involved in commercial construction, especially for projects with a definite medical theme as HPC is

Horizon Pacific Contracting always works closely with the client to create a home that perfectly matches their needs an approved building contractor for Island Health. The company has been a key player in many projects involved with the building of medical facilities, such as at the Royal Jubilee Hospital.

“While we have just completed a big medical clinic for a group of Doctors in Brentwood Bay generally most of our medical side

You’ve really outdone yourselves Congratulations to Horizon Pacific Contracting on your VIBE Award and ongoing success.

It is always a pleasure doing business with you.

Congratulations to the team at Horizon Pacific Contracting Commercial • Residential Free Estimates

Proud to have been part of Horizon Pacific Contracting’s award-winning team www.mjmarchitectinc.com | 250.661.5492 Victoria, BC

involves work at Island Health facilities all over,” he said.

The winner of many industry accolades and awards over the years, Horizon Pacific Contracting was a recent winner of the prestigious 2017 Vancouver Island Building Excellence (VIBE) Award for the Best Single Family Home over 4,500 square feet.

Sean Lubick

Saanich 4248 Glanford Ave // 250.727.9976

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13

MAY 2017

The West Coast Modern was the winner of a 2017 Vancouver Island Building Excellence (VIBE) Award

The home was designed by Architect Michael Moody of MJM Architects and finished by D’Introno

For more than 30 years Horizon Pacific Contracting has been building and updating homes throughout the Victoria area

A Horizon Pacific Contracting home is a residence that makes an excellent use of space and natural lighting The VIBE Awards are owned and produced by the Canadian Home Builders’ Association of Vancouver Island (CHBA-VI), and is considered Vancouver Island’s premier housing awards program as it has been organized to highlight and celebrate excellence in home building all across Vancouver Island. The Awards have been created to showcase the commitment and dedication to the high standards that CHBA Vancouver Island’s member companies strive to uphold.

The West Coast Modern custom home that won the VIBE award is an exceptional example of the sort of design and construction that Horizon Pacific Contracting is known for. Spacious, beautiful and extremely energy efficient this one of a kind property is going to be a certified Built Green Platinum level home and is extraordinary both inside and out. “It was a very unique project, while we won in the over 4,500 square foot category the home itself is actually 10,000 square feet, which is on the far extreme of the category,” he explained.

“The owners set out to create a home that was very unique for the site. It is located in one of the most prominent locations in one of Victoria’s most prominent communities, The Uplands, so everything about this home had to be just right.”

A true landmark property, the elegance and seeming simplicity of

the design hide the fact the home is one of the most energy efficient in the city. Designed by Architect Michael Moody of MJM Architects and finished by D’Introno Interior Design the award winning house required a supreme attention to care and detail from all involved in its construction, especially for the team at HPC. “The success of this project was really a collaborative effort.

It began with Michael and the homeowner and then between the three of us. Even though it is a very expensive home, a grand home, the owners were very practical in terms of cost. There was a lot of what I call ‘value engineering’ built into this property.

Everything was scrutinized and alternatives were looked for at each step of the process,” he said.

“Not only is this a beautiful home, and an energy efficient home, it’s also a healthy home for the homeowner. What we are trying to do is build homes that will last beyond us, multi generational homes – a disposable home is not something that I want to be involved in.”

One unique part of the HPC business model is that many of the key services it provides its expanding client base comes from its own inhouse experts such as carpenters, glaziers and others. With a staff count of about 40 Horizon Pacific Contracting has always felt that by handling most of the project in-house there is a greater level of control and a continuity of quality.

Typical building contractors have a fairly small staff, with the bulk of the actual work handled by trusted sub trades, a business model HPC no longer follows.

“The ability of having that many staff on board helps us to better control our destiny in the busy marketplace that’s out there right now,” Agar explained.

“One problem with the industry right now is a shortage of skilled help. Companies that rely on sub contractors exclusively for their labor resources are really struggling, as skilled workers are in short supply with the building boom currently underway in Victoria. By having our own people it allows us to better control our own destiny in terms of quality, timelines and the repeatability of service.”

For the future HPC expects to continue to do what it does best, create exceptional commercial and residential properties that are as individual, energy efficient and livable as they can be. Large scale expansion of the company, or the opening of a second office, is currently not part of the firm’s long term plans. What it does see is an increasing need by regional homeowners to upgrade their properties to better meet their needs in the years ahead.

“The future for many metropolitan areas now is to find a way to upgrade the existing inventory of homes in a cost effective way.

The cost of housing today continues to escalate so there is a need to upgrade those homes that currently exist. That’s why renovation work has always been an important part of our business.

Renovations are an important part of what we do. Looking at the residential side of our business I’d say that we’re about half renovations and half new construction,” Agar explained.

“In Victoria there is a limited amount of available land for new construction so it’s more important than ever to bring high quality renovations to the areas that are fully developed. This will allow people to have the quality of life without the urban sprawl that typically goes along with it.”

To learn more please visit the company’s website at: www.horizoncontracting.ca

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14

MAY 2017

JIM STEWART CONTINUED FROM PAGE 1

were his clients. So the only way you can become established is to create your own network, and so for me that involved becoming actively involved in the local Liberal riding association,” he explained.

Stewart would in time become President of the local Liberal riding association, would become its Regional Director and eventually would take his place at the Party’s Provincial Executive – a position he held for 12 years.

“W hile doing that I started volunteering at the Board level provincially and became part of the Government Relations Committee for BCREA. When t he prov i nci a l gover n ment changed in 2001 there was an opportunity for realtor to go to government and make some changes,” he said.

“Under the leadership of Gordon Campbell we were able to help with the creation of a new Real Estate Services Act, which ultimately led to the ability of realtor to create personal corporations. If you are operating a successful business, incorporation allows you to tax plan a nd it a l lows you to operate your business in a more professional manner.”

Today i n British Colu mbia the establishment of a Personal

Jim Stewart was elected BCREA President in March, but has been active in real estate leadership for decades

“You’d have to say I’m a lucky guy, I’ve had an opportunity to serve my real estate community for An associate of 460 Realty, Jim Stewart is a residential REALTOR® working in the Central Vancouver Island area Real Estate Corporation (PREC) is becoming much more common among real estate sales professionals.

S te w a r t g ave u p h i s wo rk w ith the Liberal Party when he joined the BCREA Board of Directors in 2012. With decades of ser v ice beh i nd h i m,

and having seen his profession change dramatically over the years, Stewart has never lost his enthusiasm for the business and considers it a solid career choice for those just entering the profession.

“I t h i n k we’re luck y. R e a l estate is a g reat profession.

Where else can you have a small business, for a relatively small investment of time and education, a nd have the opport u n it y to cre ate somet h i n g that both helps people and is successful?”

To learn more please visit his website at: www.460realty.com

a long time.”

JIM STEWART PRESIDENT, BRITISH COLUMBIA REAL ESTATE ASSOCIATION

CAPTURING EMOTION: FOOD PHOTOGRAPHER WITH A FOCUS ON BUSINESS “The thinking about it, the visualizing of the final

ITS-Food Has Specialized In Food-Themed Photography For A Decade

N

How and where the image is ultimately to be used will determine how Tim McGrath takes the photo

ANAIMO – For professional photographer Tim McGrath there is a vast difference between an image, and a snapshot. The owner of ITS-Food.ca, McGrath has spent more than a decade in the specialized and finely focused food photography field – working for clients ranging from restaurants to grocery store chains.

“A snapshot is where you quickly place something in the viewfinder, take your photo – letting the camera and its software do all the work – and then move onto the next thing. An image on the other hand takes time. There is a lot of preplanning, setting up the shot, and of course thinking about how the photo will ultimately be used,” he said.

“The thinking about it, the visualizing of the final product long before you click the shutter is the main difference. A snapshot records a moment in time, an image captures an emotion and in terms of advertising and

product long before you click the shutter is the main difference.”

ITS-Food’s work has been used in countless menus, advertisements and cookbooks – just to name a few promotion that makes all of the difference.”

McGrath’s work has been used in everything from cookbooks and newspaper advertising to menus, posters and extensively on line as a part of countless promotional campaigns. “Your goal with a marketing image is always to illicit a response, ideally a positive response in the minds of the viewer,” he said.

“Obviously for a restaurant you’re wanting to make people hungry.

Through the photography you want them to desire the food you’re presenting. But you may also want to tell them something about your restaurant; is it casual, is it fine dining, is it fun? That’s where an effective image comes into play. It has to tell the whole story.”

TIM MCGRATH OWNER, ITS-FOOD.CA

McGrath explains that it can take time to capture an effective image. Each assignment and each subject is different, but the care needed to capture the individual images is always the same.

Often using additional lighting and tripods to ensure a consistent level of quality, he’ll spend whatever time he needs to capture the right photos to satisfy the varying needs of the client.

“A cookbook shot will typically be straight down so the reader can see the finished meal. A steak for a restaurant on the other hand will need an entirely different perspective. Taking the necessary time will result in exactly the right image for the assignment,” he said.

To learn more please visit the company’s website at: www. its-food.ca

15

MAY 2017

Island’s Top Young Professionals Honoured at Gala Event Fifth Annual Top 20 Under 40 Awards Presented at Ceremony In Nanaimo

BY DAVID HOLMES

N

“The awards are all about

A NA I MO – T he best, brightest and most community-focused young entrepreneurs on Vancouver Island were honoured April 8, at the presentation of the 2017 Top 20 Under 40 Business and Community Achievement Awards. Taking place at a special gala event held at the Vancouver Island Conference Centre (VICC) in Nanaimo, this year’s event is the fifth time the award campaign has been organized and the second time the gala has been held in Nanaimo.

The 2017 winners included Allison Kilby, Craig W. Rennison, Kathryn Jones, Dave Forrester, Deanne Orrell, Greg Phillips, Jason Schmidt, Laurie Bienert, Tim Mawdsley, Adrian Pereira, Chris Hunt, Christopher Mavrikos, James Bogusz, Mike Smith, Glen Smethurst, Linley Faulkner, Andrew Wilson, Elizabeth Robinow, Jolleen Dick and Lisa George.

Founded and chaired by developer Roger McKinnon, the Top 20 Under 40 Awards were launched in 2012 and were created to both recognize and celebrate the achievements of Vancouver

the savvy business person who also spends 40 hours a week giving back to the community.”

SCOTT COOPER EVENT MANAGER, TOP 20 UNDER 40

Tom Harris (left) and Nanaimo City Councillor Bill Yochim congratulate one of the Top 20 Under 40 winners Jolleen Dick Island’s leading young professionals. To be considered for the prestigious award a detailed nomination must be submitted, with more than 200 placed for consideration this year.

Recipients of the honour must be more than successful business persons. They must also be recognized community champions, those willing to go that extra mile to make their individual regions better places. The nomination documents must demonstrate the positive role the nominee

plays in their community, as well as showcasing their business acumen.

Regional judges from all across Vancouver Island go over the nominations received from their individual regions, culling the list down to 100 semi-finalists before a team of executive judges make the final 20 selections.

The executive panel includes Michael O’Connor, Keith Dagg, Troy-Anne Constable, Edd Moyes and chairman McKinnon.

“There are five regions, Port

Alberni / West Coast, Duncan, Victoria, Nanaimo and Comox / North Island. Within those regions we have regional judges who go over the nominations to arrive at 100 nominee finalists,” explained Special Event Manager Scott Cooper.

“This is the second year the event has been held In Nanaimo, due to its growing success. It was originally held in Courtenay but now with more than 400 wanting to attend we had to move to a larger venue, the VICC. This year I

John Watson from Comox Valley Economic Development Society presented Michelle Stilwell with an Honorary Alumni award

believe we had 420 people attend the event and based on its growth each year we’re anticipating we’ll top 450 or more next year.”

Created to celebrate the success of local community leaders, the Top 20 Under 40 awards have B1 become a looked for regional –page event. “The awards are all about aRdS e B1 aW ag t the savvy business person who eB –p ucke g IR dS B Fillin V R t a also spends 40 hours a week givda aW et oW eB ck ing back to the community,” Bu lling IR he CR V Fi d t R a explained.

Co d Re t is oW » To le a r n more ple CRa se v i sjecconstr o d r R e d Co it the event’s website at:Iswwst p n th is lan 13 Re 20 we omen i ject str » er e v u n w.20under40.ca o ’ for w pro e con nc ds B

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CHEERS TO OUR VOLUNTEERS

SAANICH PENINSULA DENNY WARNER

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n honour of National Volunteer Week which was celebrated the last week of April, I wish to acknowledge our new Board of Directors: Doug Walker of Cambium Leadership – President; Gordon Benn of Pearlman Lindholm - Vice President; Sheila Henn - Paterson Henn Chartered Professional Accountants – Treasurer; Tara Keeping of Tiger Lily Events – Secretary; John Treleaven of The Treleaven Consulting Group - Past President; Dan Adair of Island Savings – Director; James Bogusz of Victoria Airport Authority – Director; Andrew Bradley of Itty Bitty Sign Shop – Director; Art Finlayson of Finlayson Bonet Architecture – Director; Richard Flader of

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Denny Warner is Executive Director of the Saanich Peninsula Chamber of Commerce. She can be reached at 250-656-3616 or execdir@peninsulachamber. ca

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actual volunteers. Volunteering provides opportunities to make new friends and contacts and increase your social skills. It has been shown that volunteering has significant benefits to people’s overall psychological well-being. It can relieve stress, boost your self-confidence and endorphins and provide a sense of purpose. Volunteering can also have positive effects for those looking to advance their career. You might meet people who offer valuable advice or who introduce you to an exciting employment opportunity. You could learn useful new skills and build upon the skills you already have. You might discover a new passion. It can be a very fulfilling, rewarding, enriching experience.

“Remember that the happiest people are not those getting more, but those giving more.”

– H. Jackson Brown Jr.

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Flader Chartered Accountants – Director; Joe Jansen of Wilson’s Transportation – Director; Reg Mooney of Penta Resources Group/Lifetime Member – Director and Doug Wedman of Chamber of Commerce Group Insurance Plan – Director.

At our AGM, in addition to welcoming new directors, we also said goodbye to three special people: Ginny Alger of Horizon Power who had been a board member for more than 20 years and former Presidents Craig Norris of Victoria International Marina and Ian Brown of Tower Kitchens and Millwork retired from their board positions.

It is estimated that there are more than 12.7 million volunteers in Canada. Our organization has benefited from many generous people who have served as board members and others who have counselled visitors in our Information Centre.

We are fortunate on the Saanich Peninsula to have a large cadre of dedicated volunteers and the economic benefit to our community is considerable.

Perhaps less well recognized are the benefits of volunteering derived by the

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Several Available Including this Commercial/Residential Mixed-Use Land & Building

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Lot is +/- 34,000 sf. Building +/- 22,900 sf.

Ph.1 and Ph.2 Environmental Reports Available

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250-704-8275

FARMER

“When Mandy won

CONTINUED FROM PAGE 1

her award, I thought

and a Lifetime Achievement Award.

Having his daughter begin her own legacy of recognition is the icing on a multi-layered, creatively constructed cake and part of a familymade success story spanning 26 years.

“I started the company with my brother and my cousin,” he explained. “It branched off into different industries with me retaining the hotel line. Although I’m only working half time now, I get to come to the office in the morning and work beside my daughter. Sometimes my wife gets a little jealous of the time I get to spend with her!”

“I’ve been working with dad for 20 years,” Mandy added. “We share the same office and every day we have an opportunity to talk about work and brainstorm new ideas.”

The warmth and respect they feel towards each other is evident, so too their combined passion for the industry and the business.

The formula for this kind of business and family success,

this is not my stage anymore, she’s front and center.”

TERRY FARMER OWNER, ACCENT INNS

according to Mandy, is by keeping things fresh light and by injecting humour into everything.

“If there is a sign to be posted, we ensure it brings a smile to a guest’s face or gives them a bit of a chuckle,” she said. “It allows our brand to come to life, speaking directly to our guests and connecting us with them on a higher level.”

Both emphasize the team effort that brought them their success, generously sharing it with staff, some of whom have been with the company from its inception.

“At each of our hotels we have staff that have been there from the beginning,” Terry said. “It helps that we are always looking for ways to improve, not just our guest

experience, but also our role as employer.”

“Doing it right is part of our core value,” added Mandy.

“Kicking it up a notch means we must always be getting better.”

Perhaps that attitude is why last year, out of the blue, Hotelier Magazine contacted Mandy, letting her know that she had won national recognition with the Hotelier of the Year award.

“The phone rang and it was the editor of the magazine asking if it was okay if I won the award,” she said chuckling. “I guess they were following some of the innovative and shocking things we’ve been doing, like taking old outdated motels and transforming them into funky boutique hotels.”

It seems that that apple doesn’t fall far from the tree.

Mandy is not done with being recognized for her hard work either. Recently, at the Victoria Chamber of Commerce awards, she was honoured as Businessperson of the Year.

Like father, like daughter.

Accent Inns Head Office is at 3233 Maple Street in Victoria www.accentinns.com

17

MAY 2017

CABINET WORKS A MULTI GENERATIONAL BUILDER OF CUSTOM CABINETRY “Basically he was Each Cabinet Project Undertaken By The Company Is Unique And Distinctive

S

IDNEY – For most people the kitchen is the heart of the home. Sidney’s Cabinet Works (CW) can produce the finishing touch that can get that heart beating fast – an extensive line of custom designed cabinetry. “Our focus right from the very beginning has always been residential kitchen and bathroom cabinets. We don’t actually do any commercial work but have always serviced the residential market exclusively,” explained Vivienne Scott, Cabinet Work’s Sales and Marketing Manager.

A multi generational family business, Cabinet Works was founded more than 20 years ago by Neil Scott, father of the current owner Jeff Scott. “Jeff basically has been running the business for the past 20 years.

Neil is technically retired but his

frustrated by the quality of the cabinetry he was buying for the renovations he was carrying out.”

VIVIENNE SCOTT SALES & MARKETING MANAGER, CABINET WORKS

Located at 2075 Henry Avenue in Sidney Cabinet Works has more than 2,200 square feet of shop and showroom space

Cabinet Works won a 2013 Crystal Award, (left to right) Neil Scott, Chris Fudge, Vivienne Scott and Jeff Scott traditional and trusted methods of craftsmanship keep him more involved in the company than he would prefer to be, especially with the installation of our cabinetry. Our clients have great admiration for his dedication to their projects. However we’re trying our best to allow him more time to enjoy life outside of the shop,” Scott said.

While Cabinet Works itself has been operating for more than 20 years, its actual Genesis can be traced back to approximately 1980 when company founder Neil Scott launched a renovation company. A former auto detailer the elder Scott became active in the local home renovation industry.

“Basically he was frustrated by the quality of the cabinetry he was buying for the renovations he was carrying out in people’s homes. That frustration led to him deciding to start making his own, in his garage. Basically that’s when Jeff joined the company, starting his carpentry apprenticeship under Neil’s auspices, growing up in the business in a very hands-on way,” Scott explained.

Cabinet Works as it is known today was officially formed in 1995, making the firm one of Vancouver Island’s oldest cabinetry shops. “We’ve been very lucky. We’ve never closed and had

to pop up under another name.

The constant need for finding new approaches and new techniques to allow us to do our job better is part of why we’ve been business for more than 20 years,” she said.

Today each project undertaken

by Cabinet Works is a custom job – the one size fits all approach is not part of the company’s business model. Working with Chantelle McLarty, an architectural and interior designer, and Leandra Rae of Pacific Rose Interior & Architectural Design, Cabinet Works can design, build and install everything from full kitchen makeovers, to bathrooms, provide extensive closet and storage options, living room built-ins such as entertainment centers and even one-off unique items as distinctive as the clients who request them.

Over the past two decades CW has produced exceptional products for countless clients across the Greater Victoria area and the Gulf Islands. “While we do work with some builders they tend to be custom builders needing something special for their custom home. Our relationships with builders are important to us, and we make sure that our contribution to their client’s project is just as much a priority to us as it is to them. We want every

job we do, no matter the size, to leave a lasting impression. We always strive to make that impression an outstanding one,” Scott explained.

The lion’s share of the work Cabinet Works carries out is performed in concert with the homeowners themselves, which involves a number of discussions and meetings with the clients to ensure the job is exactly as they need it. “Our group of dedicated craftspeople brings a combined 50 years of woodworking SEE CABINET WORKS | PAGE 18

Sending Congratsbest to Sending best wishes Jeff, Vivienne wishes to our and Thefriends Team toatour friends Cabinet at Cabinet at Works Cabinet Works!

Works (250) 656-4744

www.northsaanichplumbing.com (250) North 656-4744 Saanich, BC www.northsaanichplumbing.com North Saanich, BC

Commercial (Victoria) Inc.

Commercial Real Estate Services, Worldwide.

Congratulations to Cabinet Works On Over 20 Years in Business a Local Success Story!

Congratulations to Cabinet Works and all the best for the future Commercial Sales and Leasing Property Management Business Sales and Financial Consulting New Home Construction and Sales For listings, agents, and more information

www.seasidemagazine.ca

www.naivictoria.ca

Suite 200 - 569 Johnson Street, Victoria BC | 250.381.2265

18

MAY 2017

CABINET WORKS CONTINUED FROM PAGE 17

and finishing experience to their projects. We are members of the National Kitchen and Bath Association (NKBA) and our design team follows the principles established by this body,” she stated.

With as corporate motto of: Customization without Compromise Cabinet Works provides a full range of design, fabrication, installation and after-sales customer service. The firm prides itself in going beyond the standards its customers might typically expect to ensure complete satisfaction every time.

L ocated i n a 2,200 squ a re foot combination office, showroom and shop space at 11-2075 Henry Avenue in Sidney, Cabinet Works added a mezzanine floor and spray booth to the shop nine years ago to better showcase some of its exceptional products in a comfortable showroom setting. Working with the blessing of its landlord, John Bruce, the managing broker at DFH Real Estate in Sidney, CW’s facilities are continually being upgraded to better serve its clients.

“We also completed a substantial electrical upgrade in our shop to accommodate our new Weinig Holz-Her automated CNC Router and Edgebander, an important addition to our workshop. We’ve also built a dedicated room for the spray booth facility upstairs. Our

Congratulations Viv, Jeff and team on your first 20+ years

John Bruce

DFH Real Estate Ltd C: 250-727-1383 O: 250-656-0131 john@johnbruce.ca

location here in Sidney is very accessible just off Beacon Avenue West off Highway 17, with parking right outside our door for the client’s convenience,” Scott outlined.

Despite the amount of quality material produced by Cabinet Works the company operates with a staff count of only six, a small but dedicated team focused on producing the very best products possible. “A small team but with an approach focused on quality and an attention to detail in every job we do. Everything we do is made to order, every job is unique,” Scott said.

Cabinet Works is no stranger to receiving accolades and awards.

In past years it has won several Crystal Awards from the Saanich Peninsula Chamber of Commerce. These include awards for providing Outstanding Customer Service (2012) and the Business of the Year Award in 2013. CW also regularly receives unsolicited testimonials from its many clients – including one that perfectly illustrates how effectively the Cabinet Works business model operates.

“It is at a Home Show that we first met Vivienne from Cabinet Works. She was with her brother at the time. We were so impressed by them. Something about them felt genuine, and their presentation was full of passion for their work. For two more years we returned to Home Shows without seeing them. We were to later learn that they simply had their hands full with contracts to fulfill. I must admit that I had forgotten the name of their outfit. I did however remember that they were from Sidney, and so, when we were finally ready to make the jump, I searched the Cabinet Makers in Sidney, and was so happy to find them. What a journey it was,” explained satisfied customers Marie-Andree Cossette and Martin Lingnau.

“We needed so much help. We had a feeling of what we wanted, but we were unable to express it into form. Vivienne was incredibly patient in guiding us all the way through everything. And Jeff, Vivienne’s partner, oh my goodness, what an artist! Jeff

Thank you Jeff and Vivienne for your personal and professional integrity.

You are a lighthouse to the business community, and the jewel in the crown for those fortunate enough to be your clients.

250 889 7030 CanadianCasket.ca Sidney, BC

The design and crafting of custom cabinetry has been the focus of Cabinet Works for more than 20 years GILLEANPROCTOR.COM PHOTO

loves perfection, and can only be satisfied when every inch of everything is a perfect fit. The service we received from Cabinet Works was out of this world. They gave us computer simulations.

They called us when adjustments were needed, or to bring details to our attention,” they stated.

“Through them we got a fantastic designer, and a contractor we simply loved. My husband and I often marveled at the amazing service Vivienne and Jeff were giving us, and to this day we are convinced we would never have received such service anywhere else. Our new home is beautiful, and we are so grateful to Vivienne and Jeff for their guidance, and for the love they put into creating our kitchen, as well as our bathrooms.”

Another of Cabinet Works more than satisfied client’s is Georgia Taylor the owner of Salt Spring Island based Georgia Taylor Interior Design. For her CW very much came to her rescue, correcting a problem the company itself had not actually created – but one they were prepared to remedy.

“I am writing to thank you and Jeff and everyone else connected with Cabinet Works, for

The showroom at Cabinet Works is often the first stop for prospective customers, as they get to see the products first hand your incredible response for an immediate rescue for one of my clients projects which went afoul when our local mill worker found himself suffering from burnout during my absence in Europe; and all but destroyed the fireplace surround designed – but not executed – as it was meant to be,” she explained.

“With critical timelines to meet, the very fact that you interrupted your chock a bloc full work

Orian Construction is proud of our strong friendship with Cabinet Works.

Congratulations.

Orian Construction Inc. 5042 Wesley Rd, Victoria, BC V8Y1Z4 250.812.1496 orianconstruction@hotmail.com

schedule to come to Salt Spring in the middle of your Christmas chaos, was in and of itself an amazing show of considerable integrity and loyalty to me as an Interior Designer; as well as to my husband and myself as one of your ongoing Clients – especially when it wasn’t even your project.

The execution of the redoing of the fireplace surround in situ was SEE CABINET WORKS | PAGE 19

We are pleased to congratulate Cabinet Works on their continued success. www.tidmangroup.com

250-652-1101

19

MAY 2017

Custom designed and built kitchen and bathroom cabinets is the specialty of the company GILLEANPROCTOR.COM PHOTO

Cabinet Works produces products for more than the kitchen, such as dining room cabinets GILLEANPROCTOR.COM PHOTO

CABINET WORKS CONTINUED FROM PAGE 18

The company’s showroom provides an opportunity to view cabinetry and hardware in a real world setting

nothing short of amazing and your professional attitude was beyond how far fabulous service can stretch.”

For Taylor the skill and professionalism of the CW team was a key part of the success of the unexpected project. “The cabinet work that has been done in our home to date is exemplary, and again your crew and service has never been short of the best that there can be in this specialized industry of design and custom mill work. With thanks for your legendary generosity and all that you do. You really are amongst the very best in your chosen field of work.”

For Scott the long term success of Cabinet Works is directly linked to the ‘full package’ approach the company provides its clients – offering everything from the initial design to the final installation.

“We have contractors that we bring in to do the client’s renovations so they don’t need to go outside to find a contractor. We have builders that come in to our projects and undertake all of the

renovation aspect of the job for them, prior to us coming in and putting the cabinets in for them.

We bring that into the picture for them – we have the renovations sorted, we have the cabinets sorted and all orchestrated through Cabinet Works,” Scott said.

“We’ve found that organizing these things is a key element of our success in the past few years because we can take the pain out of the client’s renovation as we can bring everything on one plate. It reduces worry, and makes the process much more enjoyable.”

Part of that full package approach includes taking clients to projects their contractors have previously completed to see the finished product in a real world setting. “They go in and see the work first hand in someone else’s home, with the clients in there gushing over their cabinets, which is a fantastic personal testimony. It’s okay for me to say we can do this or that, but when they hear an unsolicited response like that it’s the most valuable thing I can do for a client,” she said.

For the future Cabinet Works plans to continue doing what it does best, working directly with the clients, designing and installing the best cabinetry possible while offering an unparalleled level of customer service.

“For the future we certainly don’t anticipate downsizing.

Our biggest aim is to maintain and improve on what we have now. That could mean a bigger showroom. It could mean a larger staff or an expanded workshop,” Scott said.

“Our business has every key element in place to continue to be successful. By continuing to do the best job possible every time, and thanks to the support of our staff and clients, I’m very optimistic about what the future will bring.”

To learn more please visit the company’s website at: www. cabinetworksvictoria.com

Congratulations to our friends at Cabinet Works

Congratulations Cabinet Works on more than 20 years of business success!

345 John Street, Victoria, BC www.stoneagemarble.com

250-386-5954

250-217-8011 contact@terrazzabuilders.ca

WHO IS SUING WHOM

20 WHO IS SUING WHOM The contents of Who’s Suing Whom is provided by a third-party resource and is accurate according to public court documents. Some of these cases may have been resolved by publication date.

DEFENDANT Dryworld Industries Inc 26 Bastion Square, Victoria, BC PLAINTIFF Mikhail Freeman CLAIM $27,431

DEFENDANT Temple Insurance Company 2400-745 Thurlow Street, Vancouver, BC PLAINTIFF Yates Street Project Ltd CLAIM $169,826 DEFENDANT Aviva Insurance Company of Canada 1100-1125 Howe Street, Vancouver, BC PLAINTIFF Yates Street Project Ltd CLAIM $68,992

DEFENDANT Palco Marine Inc 10-6739 West Coast Road, Sooke, BC PLAINTIFF Rose Sale CLAIM $372,996

DEFENDANT Everest Insurance Company of Canada 2300-550 Burrard Street, Vancouver, BC PLAINTIFF Yates Street Project Ltd CLAIM $39,803

DEFENDANT Quest for Color Ltd 2-707 Primrose Street, Qualicum Beach, BC PLAINTIFF Sara Dacosta CLAIM $60,000

DEFENDANT International INS CO of Hannover SE 1900-1040 West Georgia Street, Vancouver, BC PLAINTIFF Yates Street Project Ltd CLAIM $26,535

DEFENDANT Owners Strata Plan 697 PLAINTIFF Irwin Industries 1988 Ltd CLAIM $18,044

DEFENDANT African Metals Corporation 1600-925 West Georgia Street, Vancouver, BC PLAINTIFF Michael John Velletta

CLAIM $107,588 DEFENDANT Canadian Northern Shield 1900-555 West Hastings Street, Vancouver, BC PLAINTIFF Jessica Penfold CLAIM $88,885 DEFENDANT Canadian Amateur Rowing Association 321-4371 Interurban Road, Victoria, BC PLAINTIFF Jacquelyn Novak CLAIM $25,216 DEFENDANT 7-Eleven Canada Inc 1600-925 West Georgia Street, Vancouver, BC PLAINTIFF 487473 BC Ltd CLAIM $25,216 DEFENDANT 0922005 BC Ltd TH2-834 Johnson Street, Victoria, BC PLAINTIFF Erick Ronald Vesterback CLAIM $10,236 DEFENDANT Chevron Canada Ltd 1200-1050 West Pender Street, Vancouver, BC

PLAINTIFF 0871087 BC Ltd CLAIM $22,300 DEFENDANT Riocan Holdings Inc 500 – 2300 Yonge Street, Toronto, ON PLAINTIFF Leslie Patricia Kistner CLAIM $24,941 DEFENDANT Living Forest One Limited Partnership PLAINTIFF HB Electric Ltd CLAIM $46,368 DEFENDANT Living Forest GP Ltd 21-21 Dallas Road, Victoria, BC PLAINTIFF HB Electric Ltd CLAIM $46,368 DEFENDANT Victoria Cool Aid Society 103-749 Pandora Avenue, Victoria, BC PLAINTIFF Ramona Pearl Lauzon CLAIM $19,665 DEFENDANT Jasta Enterprises Ltd 1212-1175 Douglas Street, Victoria, BC PLAINTIFF General Ventures Ltd CLAIM

MAY 2017

$17,426 DEFENDANT Wilson and Proctor Limited 1626 Garnet Road, Victoria, BC PLAINTIFF Steven Clarke CLAIM $10,247 DEFENDANT Sooke Moving & Storage 104-6739 West Coast Road, Sooke, BC PLAINTIFF Adam Darcy Breton CLAIM $15,255 DEFENDANT Dryworld Industries Inc 26 Bastion Square, Victoria, BC PLAINTIFF Fluminense Football Club CLAIM $4,897,149 DEFENDANT D Forbes Contracting Ltd 941 Avrill Road, Victoria, BC PLAINTIFF Jordans Contract Sales BC Ltd CLAIM $13,521 DEFENDANT Bartlett Tree Experts 4370 Interurban Road, Victoria, BC PLAINTIFF Gregory Kaplan CLAIM $9,546

MOVERS & SHAKERS

MAY 2017

Victoria-based Starfish Medical has acquired Toronto medical-device designer Kangaroo Group. Terms of the sale have not been released, but the acquisition will see the Toronto-based firm fall under the Starfish name. Kangaroo Group has about 25 employees which will be adding to Starfish’s 100. The acquisition comes after both companies have experienced 50 per cent growth within each of the past two years.

Paul Hawes has joined Tourism Victoria as their new Chief Marketing Officer. Hawes joins the team after leading Australia’s Destination New South Wales – an initiative to grow its presence in the European market.

Royal Roads University (RRU) announces the appointment of Dr. Brigitte Harris to the role of Dean of the Faculty of Social and Applied Sciences. Harris began teaching at RRU in 2001, was appointed associate professor in the school of leadership studies in 2011, and school director in 2012.

Victoria-based Truffles Catering will be providing food and drinks on the V2V ferry service that begins in May between Victoria and Vancouver. Truffles Catering is at 1461 Benvenuto Avenue.

The Victoria Airport Authority is hosting their annual general meeting May 11 at the Mary Winspear Centre. Speakers at the AGM include board chairman James Crowley and president and CEO Geoff Dickson. The Winspear Centre is at 2243 Beacon Avenue in Sidney.

Nomad Footwear opened for business on April 25 at 1205 Government Street. The store is a leisure shoe that features Nike, People, Brooks, Adidas and other brands.

The Victoria Innovation, Advanced Technology and Entrepreneurship Council (VIATEC) is hosting their 16th Annual Technology Awards June 2 at the Victoria Conference Centre. The awards celebrate the achievements of technology companies responsible for the growth of Victoria’s successful technology sector.

The City of Victoria voted in unanimous favour of having marijuana dispensary, Trees Dispensary, rezoned. The rezoning comes as the City enacted licensing and zoning bylaws to regulate cannabis dispensaries within the city. The dispensary is the first to be rezoned under the new rules that come with the Prime Minister’s announcement of legislation to legalize recreational marijuana. Tree Dispensary is at 546 Yates Street and has four stores in the Greater Victoria area and one in Nanaimo.

DFH Real Estate Ltd. congratulates Sandy McManus of Victoria, Stephanie Peat of Sidney and Leah Werner of West Shore on being their office sales leaders for March.

View Royal Casino is undergoing a major upgrade and expansion. The renos include the addition of a 600-seat entertainment venue along with 350 slot machines and electronic games. Table games will be added to the current 15, and there will be more dining options added, including a buffet and a casual lounge and bar. The project will add 42,000-square-feet and is due to be completed within the first half of 2018.

Camosun College has taken over the Industry Marine and Applied Research Centre at the Esquimalt Graving Dock and renamed it the Camosun Coastal Centre. Camosun took over the site to provide marine-related training

of 100.3theQfm, Craig Smith of Help Fill a Dream, Steve Pearce of SeaFirst Insurance and Sharon Davies of YAM Magazine. Think Local’s membership has grown since January 2017 to include Dodd’s Furniture, Fire Up! Ceramics, Gala Fabrics, IsleShare Cycle, OM Wellness Victoria, VictoriaHomes.com and Wes-Tech Irrigation Systems. This year marks Think Local’s fifth anniversary. and expand program offerings for First Nations. Camosun took over control of the training centre previously run by Skill Source on April 1. The training facility will also be open to other organizations like Seaspan, Babcock Canada and the Department of National Defence who are interested in using the facilities to train their staff.

Millos Greek Restaurant has named Roberto Barze as their new Executive Chef at the 716 Burdett Avenue eatery.

In celebration of Canada’s 150th anniversary and Harbour Air Seaplanes’ 35th anniversary – two of Harbour Air’s aircraft have been painted in Canada’s official colours and will be adorned with the official Canada 150 logo.

One of Harbour Air’s de Havilland Otter and de Havilland Beaver planes have been chosen as the planes to feature the logo. Both planes are iconic in Canadian history and are credited with opening up the country.

Mt. Boucherie Winery has signed on to be the Official Wine Partner of the 2017 Pacific Links Bear Mountain Championship. The Okanagan winery will serve wines to golf fans and attendees, event sponsors and players on-site throughout tournament week in concession areas around the course, in the clubhouse and hospitality tents and during the pro-ams and related functions. Mt Boucherie Winery is located above Okanagan Lake in West Kelowna and is celebrating their 15th anniversary. The Pacific Links Bear Mountain Championship is an official event on PGA TOUR Champions featuring the world’s premier golfers aged 50 and older competing for a US $2.5-million purse. The tournament will be played on the Jack and Steve Nicklaus Co-Design Mountain Course at Bear Mountain Golf Resort in Victoria from September 11-17.

Trillium Communities recently broke ground on Trillium West Shore Village, their new sixstorey, 50-unit seniors’ home at 333 Wales Road. The new facility is scheduled to open in fall 2018.

Canadian Tire is celebrating the grand opening of their new store at 1610 Hillside Avenue starting May 4.

The Flying Squirrel Trampoline Park in Esquimalt is scheduled to open in May at 808 Viewfield Road. The facility will include over 13,000-square-feet of trampolines, dodgeball courts, rope swings, foam pits and will feature a rock wall and laser maze.

Valhalla Pure Outfitters in Langford’s Millstream Village is closing. The location is currently undergoing a closing out sale that will run through May. Think Local announced their board members for the upcoming year at their Annual General Meeting April 18. The continuing board members are Paul Hadfield of Spinnakers who will serve as President, Gayle Robinson of Robinson’s who is the board’s PastPresident, Keith Smith of Green Horwood who will be Treasurer, Tammy Averill of Country Grocer, Mark Breslauer of Monk Office and Michele Byrne of Dutch Bakery. The Incoming board members include Reinert Peterson

The Running Room celebrates the grand opening of their new location at 1234 Government Street on April 26.

The Victoria International Marina will host the Melges24 Canadian Championship in June 2018. The annual Melges24 is one of the most prestigious regattas in the world. The regatta reaches an international audience and brings the best sailing talent from around the world.

Melges24 is coming to Victoria in partnership with the Royal Victoria Yacht Club. The Royal Victoria Yacht Club is home to the largest fleet of Melges24 racing sailboats in Canada and has an active membership of over 1,000 sailors and yachtsman.

It’s Only Natural Clothing recently celebrated their grand opening at 1312 Government Street.

Work on a $34-million project to improve the highway through the Malahat Village is about to begin. The project will see five kilometres of Highway 1 between Shawnigan Lake and Aspen roads expanded to include wider shoulders and four lanes. A new turnaround, median barriers, frontage roads and improved overhead lighting at intersections will also be installed. The province is contributing $20-million to the expansion while the federal government is providing up to $14-million.

21

The project is expected to be competed in 2018.

Dr. C. Ross Crapo and Associates welcomes Dr. Jordan Sulz to their dental practice at Suite 206 – 4400 Chatterton Way. A fourth generation founding family member is taking over Robinson’s Outdoor Store at 1307 Broad Street. Erin Boggs, greatgranddaughter of founder George Robinson, is now a part-owner of the retailer with Matt King, who has been with the store for two decades. Under the recently signed agreement, Matt will stay on with Robinson’s for at least five years in order to pass on knowledge and mentor Boggs. Boggs, 27, has been involved with the company since she was 16 and has worked full-time there for over three years.

Northstar Air Tours is opening at Shell AeroCentre at Victoria International Airport to offer a new way to get around the Island’s coast. The company will offer charter and scheduled service beginning in May between Sidney and Friday Harbour and other parts of the San Juan Islands on the coast of Vancouver Island. The company is still waiting on Federal Aviation Authority approval in the US in order to begin offering flights. Meanwhile the company has been approved by Transport Canada and the Canadian Transportation Agency. Flights will range from $130 to $150 and the company is planning on running one and two day tours from the San Juan Islands and Seattle.

Janet Docherty and Rick Pipes, owners of Cobble Hill’s Merridale Cidery and Distillery SEE MOVERS & SHAKERS| PAGE 23

OPINION

22

MAY 2017 A division of Invest Northwest Publishing Ltd. Head Office 200-3060 Cedar Hill Road, Victoria V8T 3J5 Ph: 1.250.204.7678 Fax: 1.250.642.2870 Toll free: 1.866.758.2684 Website: www.businessexaminer.ca

PUBLISHER/EDITOR | Lise MacDonald SALES | Josh Higgins – josh@businessexaminer.ca,

Joanne Iormetti – joanne@businessexaminer.ca WRITERS | Julia MacDonald, Beth Hendry-Yim, John MacDonald, David Holmes, Kristin Van Vloten WEBSITE | John MacDonald

WHERE IS ALL THAT FEDERAL INFRASTRUCTURE MONEY?

MARK MACDONALD

W

here’s the investment?

During the 2015 federal election campaign, Justin Trudeau promised to invest billions of dollars into “infrastructure”, much to the delight of the electorate.

Nearing the midway mark of 2017, and a year and a half since the Liberals formed government, we are well aware of an increase in spending. A “promised” $10 billion deficit ballooned to $30 billion in their first budget. The announced federal budget deficit this year is $28.5 billion – three times the promised campaign number.

Where has the money gone? And more importantly, where is the promised “infrastructure”?

Generally speaking, when we see

the word infrastructure, don’t we expect an investment in structure?

Bridges? Roads? Facilities that only government can and should be commissioned to build – sewer, water, etc.? These are the necessary components of any economy that enable the private sector to do what they do best – create wealth and jobs.

If by using the word “infrastructure”, Trudeau meant to say “people”, well, that has merit. Investing in people is good. Except that wasn’t what was insinuated.

We are watching the Liberals send millions of Canadian dollars overseas to various countries for numerous causes. As in when the United States recently bombed the airport in Syria following their government’s use of sarin gas on its own people. And Trudeau promptly announced $840 million in foreign aid to Syria.

In the run-up to the last election, voters expressed frustration concerning the amount of money the federal government was distributing in foreign aid - even though the Conservatives had steadily pared that back. The very strong question was: “Shouldn’t we be looking after our own backyard, first?”

A very good question indeed.

Most certainly, we should be

looking after Canadians first, with Canadian dollars. That’s what taxes are supposed to be utilized for. Canada’s social safety net is already one of the most generous in the entire world. But the best way to boost revenues and therefore contribute more in that matter is to have a growing economy.

This country needs that significant investment in infrastructure that Trudeau promised, and one would suspect that’s one reason why voters overlooked the Trudeau family favourite – deficit spending.

If Canadians thought they could get bridges and roads and dams and other structures so necessary for a healthy economy built, then they believed they could live with it.

Look at the dividends that result from funding injected into upgrading the John Hart Dam near Campbell River. The Site C Dam, the third dam on the Skeena River in northern BC. The McKenzie Interchange in Victoria, intended to reduce traffic congestion in the region.

All of these significant expenditures result in well paying jobs from highly skilled trades and has a massive trickle-down effect and significant socio-economic benefits.

Working people are busier people,

who are more productive, active and healthy. Bringing home a sizeable paycheque from a meaningful job is very good for one’s self-esteem as well.

It’s much, much more beneficial to everyone when people are working.

As a country, we help those who cannot help themselves. That’s what generous Canada does. Yet the excesses of a welfare/government dependent system that is taken advantage of by those who can work, but choose not to, makes people dependent on “big brother”, and keeps them idle and non-productive.

When government pays people more to stay home and do nothing, making it only marginally beneficial to go out and get a job to provide for themselves and their families, it’s a clear sign that the social safety net has become excessive and failed to reach its ultimate, intended goal: Helping people.

Giving people something for doing nothing doesn’t help them get up on their feet and become productive, financially contributing members of society. It weakens them – and the country – in the long-term. That’s generally not positive long-term investment in “infrastructure”.

Highway investment is much

more than fixing a few potholes – it’s improving traffic flow and adding lanes for cars and trucks where traffic volumes call for it. It’s bad for business when trucks filled with goods and supplies spend hours on the highways, putt-putting along at 15 kilometres per hour, due to traffic congestion. In business, time is money, and that collective slowness increases the cost of doing business. What could be a 15 minute drive becomes an hour. . .a twohour trip now takes six hours at the wrong time of the day.

When governments distribute money in such a way that causes people to become more dependent on government hand-outs, even though it provides short-term relief, it also has long-term negative repercussions. People aren’t encouraged to get out and fend for themselves, working and creating jobs and an independent financial future for their families.

Canada expects the federal government to fulfill its promise of investment in infrastructure. Yesterday. If it’s in projects, it will not only give us what we need to move the country forward, those projects will help everyone move forward, including the people building them with well paying jobs.

LIBERAL FINANCE MINISTER MORNEAU DETACHED FROM ECONOMIC REALITY

THE FRASER INSTITUTE JASON CLEMENS & NEILS VELDHUIS

C

anada’s anemic economic growth should be of the upmost concern to Canadian policymakers - but it’s not.

In 2016, the economy had one of its most difficult years, with growth at a mere 1.3 per cent.

Looking forward, it doesn’t get much better. The federal Department of Finance predicts economic growth will average just 1.6 per cent out to 2030.

Why then is Finance Minister Bill Morneau so detached from the state of the economy?

Consider a recent interview on CBC’s Power and Politics. With respect to economic growth, the m i n ister cla i med: “O u r plan is working. We’ve seen real improvements.”

In reality, however, growth expectations from private-sector economists have consistently declined since this government came to power. The Liberal’s 2015 economic update forecast average economic growth of 2.1 per cent over the next five years (20162020). Budget 2016, the first full budget for the new government, lowered expectations for future growth to 1.9 per cent. Expectations were further downgraded to 1.7 per cent in the 2016 economic update and 1.6 per cent in Budget 2017.

The minister is also mistaken about Canada’s competitiveness and policies that are critical to ensuring a positive economic environment for investment and entrepreneurship.

For instance, he claimed: “we have a very competitive tax situation right now from a corporate standpoint.”

Morneau seemed to be talking about statutory or listed corporate income tax rates. Among the 35

industrialized countries that make up the Organization for Economic Co-operation and Development (OECD), Canada’s federal corporate income tax rate (15 per cent) is tied for the third lowest.

However, this ignores sub-national corporate income tax rates that must be combined with the federal rate to properly measure national competitiveness. Canada’s 26.8 per cent combined (average) federal and provincial corporate income tax rate ranks 23rd in the OECD. It’s hard to see how 23rd out of 35 countries positions Canada as “very” competitive.

The minister also boasted about raising taxes on higher income earners, which seems to indicate he’s unaware how such increases affect potential investment from Canadian and international investors, businesses and entrepreneurs. The tax hike on upper-income earners has worsened Canada’s competitive disadvantage on personal income taxes.

The minister would also not state clearly that the government won’t raise capital gains taxes or taxes on stock options, both critical to entrepreneurs and business startups.

On tax fairness, the minister stated: “I want to know that two people living side by side, one earning the same as the next, actually have the same rate of tax.”

Here, the minister seems oblivious to the fact that his own actions in Budget 2016 worsened tax fairness for households by ending the limited income-splitting for couples with young children.

For example, in 2016, two households both with two parents and two children and the same income, say $120,000, would have had markedly different tax bills depending on the split of the income between the spouses. The household with two working parents each making $60,000 would have paid $21,187 in personal income and payroll taxes (both provincial and federal). The other house, where only one parent worked outside of the home, would have paid $30,409 in taxes.

Lastly, the minister’s comments about the importance of dealing with “middle-class anxiety” seem detached from his government’s policies. He clearly doesn’t think large budget deficits, with no plan to return to a balanced budget, causes anxiety for Canadians. This stands in direct conflict with recent

polling data that shows Canadians are increasingly concerned about deficits. Indeed, in one poll released just after the budget, Canadians ranked deficits as the third most important economic issue facing the government.

It also ignores the uncertainty such deficits and mounting debt introduce into Canada’s economic environment. Such deficits mean a higher likelihood of increasing taxes in the future since deficits are simply taxes deferred.

In response to uncertainty, people take a wait-and-see approach to investment and entrepreneurship or, worse, decide to take their business outside of Canada.

Anemic economic growth and lack of private investment in Canada make it all the more important to improve Canada’s investment climate. Not only has the federal government done the opposite, the minister of finance seems worryingly detached from the policies of his ministry, their effect and the state of the economy.

Jason Clemens and Niels Veldhuis are economists with the Fraser Institute.

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MOVERS & SHAKERS

MAY 2017

MOVERS & SHAKERS CONTINUED FROM PAGE 21

are launching a new venture in Victoria called Dockside Brewery and Distillery. The pair plan on opening a craft distillery and brewery, a pizzeria and tasting bar and a rooftop patio on a Harbour Road lot they are buying at Dockside Green. The new venture is expected to open in early 2018.

Hothouse Marketing and Tourism Victoria won gold in the Integrated Marketing Campaign category at the Hermes Creative Awards for their marketing campaign called “Love is Welcome Here”. The award winners were chosen from over 6,000 entrants from around the world.

Victoria-based Pizzeria Prima Strada has released a new house wine in partnership with Cowichan Valley’s Averill Creek Vineyard. Prima Strada’s new wine selection menu will consist of one red wine, Prima Prevost, and one white, Prima Grigio.

Tim Devlin joins Complia Health – formerly Procura Healthcare Software – as senior vicepresident of sales for North America. Complia Health is a global provider of expertise and technology for the post-acute and long-term care markets.

Devlin previously worked at Microsystems.

The co-owner and chef of Zambri’s, Peter Zambri, has been inducted into the BC Restaurant Hall of Fame. Peter owns the restaurant with his sister Jo and is one of only two active restauranteurs to be

inducted this year. Zambri’s is at 820 Yates Street.

The Victoria Symphony Orchestra has named Christian Kluxen as their new Music Director Designate. Kluxen is a critically acclaimed conductor who lives in Copenhagen, Denmark and will be in Victoria for 10 weeks this season, conducting and overseeing administrative tasks in the new role. He will take over from music director Tania Miller.

Topsoil, an urban food production company transformed 15,000 square-feet of Dockside Green’s waterfront alongside the Galloping Goose Trail into a small-scale commercial grow space. The site is anticipated to grow over 4,500 kilograms of produce this year to support local restaurant partners.

As a result of a change in the City of Victoria’s bylaws, plans are underway to offer residents a chance to purchase fresh produce on Saturdays throughout the summer at a storefront set up at the Dockside location.

Rock the Shores music festival which has occurred for five years in a row in Colwood has been postponed until 2018. The event has been postponed due to challenges in the business climate and in finding the right talent to play at the festival.

Rose Davies has moved her cosmetic clinic Victoria Rose Cosmetic into a new location at 1417 Stadacona Avenue.

appointed Ray Bernoties as their new deputy chief. Bernoties is an Oak Bay local and 25-year veteran with the RCMP who currently serves as the Chief Superintendent and Island District Commander. He moves into the new role this month.

The 10th annual Colour Your Palate fundraiser was recently held at the Victoria Conference Centre to raise funds for the artsREACH Society.

During the event, attendees awarded the People’s Choice and Best Tasting Savoury Creation trophies to Chef Rob Cassels of Saveur Restaurant for his smoked Sun Wing Farm tomato risotto cake, tomato tartar and Dungeness crab salad. The Best Tasting Sweet Creation went to Chef Nick Waters while Chef Thomas Yesdresyski of Sooke Harbour House earned the Best Use of Colour award.

Congratulations to the Re/Max Camosun Peninsula top performers for the month: Craig Walters, Eric Smith, Jeff Meyer and Don Bellamy while the top lister was Jeff Meyer.

Re/Max Camosun Peninsula is at #14 – 2510 Bevan Avenue in Sidney.

Sera Pisterzi has joined Coast Capital Savings at their Central Saanich branch as a personal financial planner. Diane Frizell join’s Coast Capital’s Sidney branch as a certified financial planner.

The 2017 Cordova Bay Community Leadership Awards is seeking

nominations until May 7. Those interested in nominating can make submissions in each of the following categories: Youth Volunteer, Adult Volunteer, Mentor/Coach of the Year, Local Employee of the Year and Community Group. The annual awards recognize selfless people dedicated to the service of the Cordova Bay community.

The Oak Bay’s Binab Group real estate team at Engel and Volkers was recognized by the firm at their annual conference in Miami.

Jason Binab’s team won Engel and Volkers awards for being the Number One Team in North America based on statistics and #2 Team in North America for gross commissionable income. Binab Group, which operates out of the Engel and Volkers office at 2249 Oak Bay Avenue, finished in the Top 10 in the world for Engel and Volkers, out of 8,500 agents.

Ray Dahl Optical and Optometrists has opened a new location at 1012376 Bevan Avenue.

The book “Mortgage Smarts, a definitive guide to mortgage procurement in Canada”, has won the 2017 Independent Publisher Book Awards Silver Medal in the Finance, Investment and Economics category. The book was authored by Peter Dale, a registered mortgage broker with Sidney-based Yardale Mortgage Company and Helen Jones, a real

23 estate agent in Victoria since 1974.

The number of new homes started in the Victoria area is down slightly from the first quarter of 2016. A total of 545 homes were started in January through March, compared to 593 for those months in 2016 according to the Canadian Mortgage and Housing Corporation. In March, a total of 160 homes were started, with 81 single-family and 79 multi-family in Greater Victoria.

The Greater Victoria Housing Society announced a new board of directors at their 60th annual general meeting. The executives and roles are Scott Garman as chairman, Alley Guevin as vicechairman, Melody Hermann as secretary and Fraser StampVincent as treasurer. Greer Jacks and Lindsay Shojania have been added to the 11 member board.

Threshold Housing Society, a nonprofit organization which prevents homelessness by helping at-risk youth attain independence through transitional housing has added five new members to their board of directors. The new members are Guy Dagenais, Gillian Hoyer, Andrew Reeve, Helen Smith and Donald Storch. They join continuing members Sean Dhillon, Davona Harlow, Carol Martin, John Reese, Michael Shepherd, Q.C., Karen Blakely and Chairman Dr. Dennis Anholt.

The Oak Bay Police Department has

CHAMBER BUSY IN THE COMMUNITY

ESQUIMALT KELLY DARWIN

T

he Township of Esquimalt kicked off April with Vancouver Islands most scenic 5k run. The annual Esquimalt 5k hosts over 350 runners and brings a welcome economic boost to the area.

••• On April 24th, the Esquimalt Chamber co-hosted an all candidates meeting with the Westshore Chamber of Commerce covering the Esquimalt – Metchosin and Langford – Juan de Fuca ridings. Each candidate had a chance to introduce themselves followed by a meet and greet.

•••

On May 10th, we are proud to present a town hall meeting with the Victoria Police Department at the Esquimalt Curling Rink.

This is an informative session that you won’t want to miss! The meeting will provide information to business owners about Crime Prevention, Financial Crimes, and Access Control. Register on the Chamber website at www. esquimaltchamber.ca ••• For well over 60 years Esquimalt Buccaneer Days has been the go to event to Celebrate the community. Buccaneer Days is now less than a month away, so start practicing your best pirate talk and get your eye patches ready! The Saturday morning parade, Market Place and Midway bring lots of families into the Esquimalt core for a four-day celebration.

Kelly Darwin sits on the Board of Directors of the Esquimalt Chamber of Commerce and is owner of Seriously Creative, a Marketing & Digital Development company. He can be reached at 250-474-4723.

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