Business Examiner Vancouver Island - March 2015

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DUNCAN JPL Custom Homes has been known for high quality work for more than four decades

Vancouver Island

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AGS

MARCH 2015

Copiers & Printers

Hilltop Professional Building is all in the family

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NANAIMO Johnston, Johnston and Associates is now one of the largest Certified General Accountant firms north of Victoria

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INDEX

News Update 2 Cowichan Valley 8 Nanaimo 10 Cowichan Valley 16 Parksville Qualicum 20 Comox Valley 22 Campbell River 33 Port McNeill 35 Who is Suing whom 38 Movers and Shakers 39 Opinion 42 Law 43 Contact us: 1-866-758-2684

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Duncan dentist builds commercial/residential building

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UNCAN –Real estate runs in the Meiner family, so it’s not surprising that dentist Dr. Eric Meiner has added development to his resume by constructing Duncan’s newest commercial/residential project, the Hilltop Professional Building at 371 Brae Road.

While Eric is building great smiles and healthy teeth, his mom and brother are involved in the world of real estate. Debbie Meiner, one of the Cowichan Valley’s most successful realtors and head of The Meiner Team at Re/MAX Duncan-Mill Bay that includes her other son, Darren Meiner, is selling the units in Hilltop, and provided input to Dr. Meiner during the construction phase.

When asked why he decided to venture into developing Dr. Meiner replied: “Real estate and development has always been in the family with my mom’s business. I have been interested

in development for some time so when my lease was coming up and it was time for my dental practice to move and expand, it was natural to develop a new space in a great location that would meet our long-term needs.”

Having the right people for the right job is what made all the difference for Dr. Meiner, whose vision for building was to createa functional and enjoyable workspace while making people feel comfortable even during potentially uncomfortable situations.

“We have commercial space on the first floor, our clinic and a denturist office on the second floor, and residential units on the third floor,” he says, adding the building features plenty of big windows and is close to downtown Duncan. The building is modern, but not over the top, he notes.

SEE HILLTOP PROFESSIONAL | PAGE 12

Dr. Eric Meiner in front of Hilltop Professional Building

Tree Island Gourmet Yogurt is a real treat Owners use traditional methods to produce an exceptional product

BY GOODY NIOSI

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OU RT ENAY - Tree Island Gourmet Yogurt in Courtenay isn’t trying to create a brand new type of yogurt; rather, it’s looking back at yogurt’s history in the Mediterranean and in the Far East and taking it back to its roots.

Merissa Myles, who founded the company with her husband, Scott

Diguistini, explained that Tree Island is a small batch producer that makes yogurt from fresh, whole milk. It uses no skim milk powder and no artificial thickeners. It sources its milk locally: milk that contains no antibiotics and no growth hormones.

“We’re proud to support BC dairy farmers,” Myles said.

The couple launched Tree Island in January 2013; since then

the family-run business has f lourished. Family members distribute the product to over 75 independent grocers on Vancouver Island and in Vancouver including to Country Grocer, Whole Foods and Choices Markets. Tree Island yogurt is also available at farmers’ markets on the island, notably the Comox Valley Farmers’ Market and the Moss Street Market in Victoria.

It w a s a t r ip to F ra n c e i n 2010 that inspired Tree Island Gou rmet Yog u rt. Myles a nd her husband, who has a PhD in microbiology, were dazzled by the local yogurt that was simply made with fresh, whole milk and live cultures.

“It was amazing,” Myles said.

“It tasted so fresh, light and SEE TREE ISLAND GOURMET | PAGE 23

2 TOFINO Pacific Sands Resort Changes Hands Vancouver Island local Pettinger family announced the sale of family owned Pacific Sands Beach Resort after 42 years of operations. The beachfront resort in Tofino has been sold to Vancouver-based company Gordon Nelson Inc. Gordon Nelson is also a family run company, lead by Jason Gordon and Chris Nelson along with partners Robert Brown, a social and green building developer and Shane Richards, the general manager of nearby Ocean Village Resort.

The Pettinger family built on the vision of their parents Bill and Joan Pettinger by overseeing the development expansion of the 40-acre property. Originally, the property hosted five modest cottages and a 12-unit motel.

Currently the property hosts a 77-room resort located directly on Cox Bay.

NANAIMO Chartwell plans to Rebuild Seniors Facility

Seniors’ Housing looks to build a new $27-million residential care facility in south Nanaimo.

Chartwell purchased a two-hectare property on 12 th Street where it plans to build a 136-bed facility that will replace Malaspina Gardens. The project has been in discussion since 2012, when the company handed out pink slips to employees and contracted out work that it said was to make it a candidate for redevelopment.

With the age of the current building, the facility couldn’t justifiably be repaired.

Malaspina Gardens is currently Chartwell’s oldest site and supposedly hosts small working and living spaces and a variety of infrastructure issues. Two floors of the building have already been decommissioned.

C u r r e n t l y, t h e r e a r e 1 3 3 residents living at the Gardens.

Island Health suggested that a move would take a lot of advance planning and consultation with families, who must be given a year’s notice. If approved by the City of Nanaimo, construction is anticipated to take 20 months.

PORT ALBERNI Port Alberni Considers Eco-Friendly Heating

AGS

Malaspina Gardens is about to be torn down as Chartwell

NEWS UPDATE

MARCH 2015

PORT ALBERNI – The City of Port Alberni is considering using excess wood as a means of heating some of their major municipal workplaces. The 3,000 tones of unused wood are normally trucked to the regional dump.

Economic development manager Pat Deakin has reportedly advised council to push the District Energy Project by seeking a private company to partner in the project.

Savings from standard heating payments that would otherwise go to BC Hydro or Fortis are estimated to be $1 million each year, while revenue from fa c i l it ie s u s i n g t he s y s tem could bring the city $100,000 annually.

The project is expected to cut 5,000 tones of greenhouse gas emissions from Port A lberni each year. But with no boiler or piping network in place, the District Energy System is estimated to cost $10 million.

The Energy Project’s start up cost has increased since Catalyst Paper lost interest in collaborating on the project.

An alternative option for the municipality is for the city to undertake the project on their own. This would make another $ 430,000 i n f u nd i ng ava i lable f rom t he Federat ion of Canadian Municipalities, but would require the city to take out a $7.8 million loan for the project, bringing annual repayment costs of $470,000.

NANAIMO Developer Continues to Miss Deadlines for Nanaimo Project Chinese developer SSS Manhao will likely miss another deadline on the proposed 21-storey downtown Nanaimo hotel. The project is touted to accommodate up to 70,000 Chinese youth visitors and conference delegates annually.

The company’s contract with the city requires Chinese developer SSS Manhao to have a foundation in the ground by May 30, or risk a reversal on the $565,000 sale of the lot. The developer missed a December 17th deadline to submit final building plans, which cost the company a $25,000 deposit on a $250,000 building permit fee.

The missed deadline triggers more stringent building-code standards, which will mean higher construction costs.

With no plans approved and no building permit issued, the chances are slim that the company will complete footings in the building. Included in the property deal with the city is a 10-year tax exemption, with a requirement to set aside parking and a block of rooms for conferences.

SSS Manhao is a subsidiary of Suzhou Youth Travel Services, a Chinese travel company.

COMOX VALLEY Ravel Coal Mine Environmental Application Withdrawn Compliance Coal Corporation’s (CCC) proposal for the Raven Coal Mine project has been officially withdrawn. The withdrawal of their provincial environmental assessment application is a result of growing criticism regarding the possible negative impacts it could have on shellfish and salmon grounds.

CCC is currently revisiting ways to deal with the mounting controversy and is still adamant about their interest in the mine.

The decision to withdraw their application from the provincial government came just as the 30day process was about to end.

The proposal would have seen the coal trucked from the mining site in Comox Valley to Port Alberni’s deep-sea port. The CCC has dismissed concerns that the mine would leech pollutants into the Baynes Sound.

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NEWS UPDATE

MARCH 2015

Passenger helicopter trips between Nanaimo and Vancouver are now an option for local travelers. Helijet International started their regularly scheduled service between the Vancouver harbor helipad and the Nanaimo cruise ship terminal on March 11.

T ravel t i me i s 18 m i nute s aboard the Sikorsky helicopters.

Because the 12-passenger helicopters are equipped to operate after dark, the company will offer seven return weekday flights between 7 am and 7 pm.

The company provides shuttle, parking, taxi and rental car services at both terminals. Seat reservations for the new Nanaimo service are available at an introductory fare of $109 oneway, including taxes (regular fare will be $129). The new travel alternative will provide more choice for business travelers and tourism.

NANAIMO Nanaimo Housing Construction Numbers Jump in January New housi ng construction doubled in January compared with the same period in the previous year. Building permits were issued for 58 new units of housing in the past month, compared to 27 reported by Canada Mortgage and Housing Corporation (CMHC) for last year.

January is typically one of the slower months for new home construction, so this is seen as a positive sign for the local economy.

By housing type, Nanaimo saw 32 units of single-family housing started, up from 18 last year. 26 multiple units, which includes apartments, townhouses and the like, were also started in January as compared with nine the previous year.

The released figures don’t reveal whether projects are single or several smaller ones, but any increase is considered positive.

Housing resale’s are expected to expand to 1,700 transactions in 2015 after a strong fourth quarter.

PORT ALBERNI New Gas Station Proposed in Port Alberni Co-op Gas is proposing to open their third Port Alberni gas station on 10th Avenue. If the proposal goes forward, in addition to initial construction jobs it will create at least six local jobs.

The gas station would occupy four land parcels if approved.

Three of the parcels are currently vacant, while the fourth has an existing single-family residence that is set to be demolished. The municipality has said that the four existing lots would have to be consolidated to one legal parcel.

Despite a n ex isti ng empty former PetroCanada lot on the southwest corner of the intersection, Alberni Co-op has stated that the space is too small for the design they had in mind.

10th Avenue is designated as an arterial road in the Official Community Plan, which has raised some concerns regarding traffic movements on 10th Avenue. As an accommodation to the concern Co-op has designed the station so that the gas dispensers would be angled to create a natural entrance and exit point on the property.

NANAIMO Nanaimo-Calgary Flight Passengers Continue to Climb Nanaimo-Calgary flight passengers aboard WestJet’s nonstop trips continue to climb. The nonstop flights, which launched two years ago, saw passenger traffic increase 3.7 percent year-overyear in February, according to figures released by WestJet. The airline f lew 1.6 million guests in February, a year-overyear increase of 2.8 percent, and achieved an on-time performance rate of 75.8 percent in the month, a year-over-year improvement of 6.7 percent.

Revenue passenger miles (or

traffic), increased by 3.3 percentage points year over year and capacity measured in available seat miles, grew 3.7 per cent over the same period. These results indicate some definitive traffic growth for WestJet as they gear up to celebrate their 19th year in business this year.

NANAIMO Upgrades to Begin at Nanaimo Library Vancouver Island Regional Library’s Harborfront branch is set to close temporarily for renovations this spring. The library hasn’t officially announced a starting date for work or estimated costs, but construction, once started has expected completion within six months.

The upgrade is slated to be a complete renovation of the entire facility. New flooring, paint, furniture, library equipment and fixtures are to be installed throughout the building, and the library will add Creativity Commons, which will be home to a book-publishing machine available to the public.

While the branch is closed, a holds-pickup area for library items ordered online will be set up beside the brand in the former CTV studio and will be open during regular hours. A new computer lab has been designated in the renovation plans, but while the library is closed for upgrading, people who rely on public internet access will have to look elsewhere.

PORT MCNEILL Vancity to Service Alert Bay Full-service banking will soon be available on Cormorant Island through an innovative model between the ‘Namgis First Nation, the Village of Alert Bay and Vancity credit union.

The memorandum of understanding, signed yesterday at a

ceremony in Alert Bay, is the first in Canada that brings together a financial services provider with a municipality and a First Nation government to provide access to local banking services in a remote market. The initiative will benefit the residents of Cormorant Island who had been travelling by ferry to access faceto-face banking services.

Lack of local banking services has many implications for remote and underserved communities, including the inability to exchange cash, cash cheques or access loans. When individuals travel elsewhere to do their banking, local businesses suffer as consumer and business spending concentrates in larger centers.

3 Through this unique initiative, Vancity will offer residents of Cormorant Island an array of banking services including in-person basic banking services, cash handling for business operations and onsite support for more complex transactions such as investments, mortgages, loans and account signatories.

Providing banking services to remote communities in Canada has been a challenge to the financial industry, due to low populations and high overhead costs.

The MOU intends to overcome these challenges by allowing the local communities to play a role in working towards a successful model that could act as a prototype for the future.

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CP welcomes Sandra Landry back to Public Practice

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250.754.6396 • mail@churchpickard.com • www.churchpickard.com

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NANAIMO

MARCH 2015

Wide variety of nominations for Commercial Building Awards A total of 39 buildings north of the Malahat vie for Excellence Awards in annual VIREB event

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A NA IMO – A total of 39 com mercia l a nd i ndu s t r i a l b u i ld i n g s have been nominated for the 8 th Annual Vancouver Island Real Estate Board Commercial Building Awards.

No m i n a t i o n s fo r t h e g a l a event celebrating the best in commercial building north of the Malahat on Vancouver Island, set for Thursday, April 23 at the Coast Bastion Hotel in Nanaimo, had to have been completed between Jan. 1, and Dec. 31, 2014 “ Ye a r a f ter ye a r t he Va nc o u v e r I s l a n d C o m m e rc i a l Building Awards honour the most innovative, creative and ba r-ra isi ng projects here on ou r beaut i f u l Isla nd, a nd it is my pleasu re to Cha i r th is fantastic event in 2015,” says Der ek Cos t a nt ino of Roy a l Lepage Comox Valley. “With our project partners, lenders, fellow agents and event sponsors, we a re very pleased to continue the tradition of recog n izi ng a nd honou ri ng the best com mercia l rea l estate projects here on Va ncouver Island.”

R e/ M A X C om me r c i a l i s t he Pl at i nu m Spon sor for the event, with Collier s

Inter nat ional and Coast al Communit y Cr ed it Union sig n i ng on a s G old Sp on sors.

Category sponsors include the Business Development Bank of C a nada, C a nad ia n We s t e r n B a n k , D T Z Bar nicke, R BC Roy a l B a n k , M N P L L P, a nd the Nanaimo Economic Development Corporation. Business Examiner Vancouver Island coordinates the event.

Port Hardy: DFO Search & Rescue St at ion, 8540 Shipley Street, Port Hardy.

Campbell River: Broadstreet Proper t ies and Sey mour Pacific Developments, 100 St. Ann’s Rd., Oak Manor, #680 2nd Ave. Ber w ick by t he Sea i n CR, 1353 16th Ave., Campbell River Hyund a i D e a ler sh ip, 1853 Meredith Road, Storey Creek Trading Ltd., 521 Rockland Road.

Comox Valley: Comox Valley Child Development Sensory Room, 237 Third Street, C o u r te n ay, K ’o m o k s F i r s t

Nation Administration Building, 3330 Comox Road, Courtenay, Ridge View Phase 3, 4699 Muir Rd., Courtenay, Crown Isle McDonald’s, 444 Lerwick

Road, Courtenay.

Qualicum Beach: Q u a l ic u m B e ac h I n n, 2690 Island Hwy. Parksville: Parksville Gas Bar Co-op, 222 Island Hwy. E. Port Alberni: Van Isle For d S a le s Lt d., 4 831 Beaver Creek Rd., Port Posh Wash, 4508 Gertr ude Street, A lb er n i At h let ic Ha l l, 37 27 Roger Street.

Na n a i mo: R e a l E s t ate Webmasters, 223 Commercial Street, The Pantr y, 101 – 648 Terminal Ave., TimberWest Offices, 201 – 648 Terminal Ave., McGregor & T hompson Ha r dw a r e L t d ., 192 0 B ox wo o d Road, Pacif ic St at ion, Phase Two, 5220 Dublin Way, Portsmouth Professional Center, 6543 Portsmouth Road, 1825 Bowen Road, Millstone M e d ic a l C e nt r e, 162 1 Dufferin Crescent, Troja n C ol l i s ion C ent r e, 2601 Shenton Road, Harbourf ront Coast al Communit y Credit Union, 59 Wharf Street, U p l a n d s Wa l k S u p p o r t i ve Housing, 6025 Uplands Road,

Va nc ou ver I s l a nd R e g iona l L ibr a r y Na n a i mo Nor t h Branch, 6250 Hammond Bay Road, McDonald’s Shell Building, 1835 Bowen Road, Carlos O’Bryan’s Neighborhood Pub and Liquor Store, 1724 Stewart Ave., Noor t Of f ice, 1461 Estevan Road, Industrial Plastics, 2052 Boxwood Road, Tilray building (industrial Reno), 1100 Maughan Road, The Village at Summerhill (subsequent Phase), 1720 Du fferi n Crescent, C abela’s C anada, 6902 Island Hwy., Island Optimal Health & Performance & Mok sha Yoga, 1881 Dufferin Crescent.

Ladysmith: Oyster Bay Quay, 1030 Oyster Bay Drive.

Duncan: Communit y Farm Store Renovation, 5380 TransCanada Highway, The Rossco Building, 5822 Garden Street, Hilltop Professional Building, 371 Brae Road.

Tickets for the event, which sold out two weeks in advance last year, are $95 and are available at w w w.businessexaminer.ca.

For further information about the awards, contact Mark MacDonald at 1-866-758-2684 Ext. 1 2 0, o r e m a i l m a r k @ b u s inessexaminer.ca

TAX

MARCH 2015

DO YOU NEED A HOLDING COMPANY?

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f you own an operating company, you have likely come across the concept of a holding company. A holding company is used to “hold� investments such as commercial property, residential rental property, marketable securities, bonds, shares of private companies and all other types of assets.

In deciding on whether to utilize a holding company in your existing corporate structure, it comes down to whether the benefits offered outweigh the added costs and complexity associated with incorporating and maintaining another company.

A thorough understanding of the potential benefits is critical when making this decision. There will be many instances where a holding company is beneficial and just as many instances where it offers minimal benefit.

One of the most significant advantages of a holding company is the potential tax savings they may offer in the form of tax deferral and income splitting. Sometimes these opportunities are not available under an operating company (e.g. where there are multiple shareholders).

Tax deferrals are available when active business income, which is taxed at preferential rates, can be retained in a company.

Income splitting is advantageous when dividends can be paid to a family member with lower marginal tax rates.

Other advantages of holding companies include asset protection, preserving your ability to access the $800,000 lifetime capital gains exemption upon the sale of your operating company, and the potential for significant tax savings on the purchase or sale of an operating company.

T here can be significant potential

Mike Hughes, CPA, CA benefits when using a holding company, but the decision requires careful planning to be positioned and used effectively. As in all tax planning matters, be sure to talk to an accountant or taxation specialist to see if it may be useful in your situation.

To read the full version of this article and other useful tax articles and insights from MNP’s Business Examiner tax series, go to www.MNP.ca/islandtax Mike Hughes, CPA, CA is a Taxation Specialist with MNP LLP. Contact Mike at 250.734.4301 or michael.hughes@mnp.ca. Please consult a tax advisor for advice on how the above information should be applied

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MARCH 2015

Doug Parkhurst, partner at KMA Chartered Accountants Ltd. receives highest honour Parkhurst was recently awarded a Fellowship

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ANAIMO – Doug Parkhurst, partner at KMA Chartered Accountants Ltd ., re c ent ly re c eive d t he highest honour in his profession: he was awarded a Fellowship and is now an FCA. Only about two per cent of cha rtered accou nta nts receive a fellowsh ip i n thei r l ifeti me.

It is awarded for outstanding leadership and contribution to the profession.

“I was very humbled,” Parkhurst said. “It’s a very moving experience to go through.

Within the profession, it’s a very prestigious award.” He noted that at the award dinner in mid-February he met other Fellows who were presidents, CEOs, COOs and founders of some of the most noteworthy companies in the country.

“It’s ver y a m a zi ng to look around the room and realize that you’re one of this group of people – that you are being acknowledged with them.”

Parkhurst has indeed made major contributions in his career. For several years he was an instructor in the School of Accountancy; he was also the fou nder a nd d i rector of t he Chartered Accountant School of Business (CASB). He was a municipal councilor for nine years and helped found Aspengrove School in Nanaimo and was its treasurer for a number of years. He pointed out that the award was a complete surprise. Candidates are nominated by people who are familiar with the candidate but those nominations are secret. “ W h e n yo u s t a r t o u t a s a you ng woma n or ma n i n the profession, the people you tend to look up to are FCAs,” Parkhurst said. “Many years later, to be recognized as one of them, is really quite humbling.”

Pa rk hu rst pu rch ased t he Nanaimo accounting firm of Gary Ruffle Ltd. in Sept. 2010 and changing the name in June 2013. In less thatn two years, KMA Chartered Accountants Ltd. has developed an enviable

“When you start out as a young woman or man in the profession, the people you tend to look up to are FCAs. Many years later, to be recognized as one of them, is really quite humbling.”

DOUG PARKHURST PARTNER, KMA CHARTERED ACCOUNTANTS LTD.

reputation as a full service firm that stresses bu i ld i ng longterm relationships and giving clients the right advice that will help them thrive. Full service includes providing accounting, tax and business advice to both businesses and individuals.

At this time of year, the business of filing taxes is uppermost in most people’s minds.

KMA Chartered Accountants Ltd. is one of the few firms on Vancouver Island that handles US tax preparations. As of July, Canada and the United States are sharing banking information. Parkhurst noted that for those who need to file in the US, it’s not a question of if the IRS will contact them, it’s when.

Happily, the US has a process called Streamline that is there to help. It allows people to file the last three years of tax returns and six years of bank reports without fear of penalty.

“Now is the time for people to get caught up with the US,” Parkhurst said. “We’re here to help ou r clients get th rough that process so that they can stay compliant.” He added that the US has always added the requirement that US citizens certify they are exempt from the Affordable Care Act. KMA Chartered Accountants Ltd. also has tremendous expertise for people a nd businesses doing business with the US including completing IRS forms.

Fo r m a n y Ca n a d i a n s , t a x time includes a visit to their

Doug Parkhurst says an accountant can make a Doug Parkhurst was recently recognized difference for people when it comes to tax time as a Fellow by his profession accountant – and rightly so.

Parkhurst said that there are a good number of individuals who fare much better by taking advantage of an accountant’s expertise in ta x matters. He said that seniors, for instance often have investments that must be recorded properly and they should get all the deductions they are entitled to, including the BC Seniors home renovation tax credit. People who are self employed also need an accountant to help them take full advantage of deductions they may not have taken into consideration.

But an accounting firm like KMA Chartered Accountants Ltd. is more tha n a group of people with expert skills, he said, noting that he considers himself an advisor to his clients.

“You want to have a person who is a trusted advisor that you can go to and get all the information you need. What do you need to think about as your parents get older? What about power of attorney? Who do they need to establish contact with?

People think they have a simple set of affairs but then they have a vacation property or a set of

Tracy Hedberg, CA, CPA – Senior Manager investments – what about all that? People don’t always appreciate all the pitfalls that get in the way of what they want to do. These are the kinds of things accountants look at.”

He added that as his practice in Nanaimo has grown, so has his optimism about the future.

“It’s a very encouraging thing to see more and more you ng entrepreneurs going out and making their own way in the world by creating a business

that is going to work for them, create jobs a nd bu i ld up the economy i n the a rea. T hat’s been exciting to see. A nd as an accountant, it’s exciting to work with people who are willing to grow their business and go places. I see that as very good sign for the future of our local economy.”

KMA Chartered Accountants Ltd. is at Unit C – 5107 Somerset Drive in Nanaimo. www.kmacpa.ca

Minimizing Tax That’s our Job 250-758-5557

www.kmacpa.ca

Unit C – 5107 Somerset Drive, Nanaimo, BC

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MARCH 2015

Flav’R for business apparent in Nanaimo-based company

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orn into a family business, Wes Hol mes knew exactly what it took to make his own entrepreneurial venture successful, hard work and a commitment to excellence. Holmes conceptualized the idea for The Flav’R Shop in 2011 with his best friend, and formally created it during the beginning of 2012, coming full circle from working in his parent’s small business back in his home province of Ontario.

Following a challenging and fiscally unsuccessful tryst into the non-profit sector, he decided to take on an opportunity from a friend and film a video project, with no experience, never having even picked up a video camera. For his first project he used the camera built into his MacBook laptop, and the output was deemed a success.

Thanks to assistance from a local church, who helped finance Holmes’ first video camera, he and a colleague have built a strong portfolio working in a number of different industries providing high quality digital video and photography services. The church remains a client of his to this day.

“I was blessed with the opportunity to have a h a rd work i n g fa m i ly that prepared me for the challenges of managing

my ow n busi ness” sa id Holmes. He and his three brothers now each have their own ventures, follow ing in their father’s i ndu s t r iou s fo ot s teps.

Outside of h is im med iate fa m i ly, he cited the p e rs on a l a nd b u s i n e s s mentorship of Mike and Deborah Graves as significant contributors to his accomplishments.

Wes also credited other small businesses within his industry for his success, “when I started I reached out to as many people who would take my calls, and asked them for advice”, he made day drips to the Lower Mainland receiving wisdom and direction during the formative years of the business. He credits persistence in reaching out for help to

the success he now sees, as the calls he made then developed a Canada-wide network from which The Flav’R Shop currently generates business. “My advice to aspiring entrepreneurs is to ask a lot of questions, you’ll be surprised who will be willing to help you out”.

The company’s services range from high definition video filming and production, to aerial, architectural, wedding and family photography. Real Estate has been a productive industry for Holmes and his team, as they produce MLS ready home photography and videos for realtors and their listings. Well-known clients across Vancouver Isla nd i nclude Country Grocer, the Longwood Brew Pub, Origin at Longwood, EZ Log Structures, Island Running Doc, Duncan-Allen Law and Royal LePage Realty. They’ve served organizations across the province, and in Ontario as well.

Despite his success, Holmes isn’t content with the status quo. During the next year and a half, The Flav’R Shop is looking to expand their offerings into digital design and potentially website production, add two full-time employees and establish an office in Nanaimo.

For more information, visit www.theflavrshop.com.

Epicure win’s DUX People’s Choice Award

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ictoria local, Sylvie Rochette founded Epicure Selections in 1991 as a result of dissatisfaction with what the market offered in spices and seasonings. Soon her products were overwhelmingly popular at local fairs and consumer trade shows, which prompted the creation of Epicure. She has since built a base of Independent Sales Consultants across Canada who sells directly to consumers.

As a result, Epicure is now one of Canada’s fastest going direct sales companies. The company, which now features a pretty impressive selection of spice, seasoning and kitchen products, has added to their list of growing accomplishments a prestigious DUX People’s Choice Award.

Epicure was recognized this year for their “Good Food. Real Fast.” movement, a program dedicated to offering quick and easy solutions for healthy eating. “We are thrilled to be recognized alongside the cream of the Quebec food industry for our efforts,” says Amelia Warren, CEO of Epicure. Epicure launched the movement in July 2014 to unite Canadians around cooking real food. “With the ‘Good Food. Real Fast.’ Movement we are inspiring people to take charge of their health by cooking real food” Amelia also noted.

The DUX program aims to promote and

mobilize initiatives that contribute to improving the health of youth people and their families through food.

The awards recognize specific initiatives from companies that promote healthy eating.

“The movement is about trying to show people that it’s not hard to get back into the kitchen, dispelling the myth that cooking is arduous.” Says Victoria Foley of Epicure.

The public had the opportunity to vote for their favorite leader in healthy eating from December 15, 2014 through January 18, 2015. Epicure managed to come ahead of the pack with nearly 600 votes ahead of the runner-up in their category.

Epicure provides timesaving meal and cookware solutions that considerably reduce prep and cooking time, so DUX’s movement was a natural fit.

“We are the only company of or type that has initiated something like this. For our company it was a natural fit because we want to make family lives easier.” says Foley.

“The main thing we introduced for the ‘Good Food. Real Fast.’ movement was the meal kits. There were four of them and now there are five, with each representing a differing meal time solution.”

Epicure Selections can be found online at epicureselections.com.

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MARCH 2015

Aquaponics: a revolutionary new farming system Raincoast Aquaponics, with help from Community Futures, is a huge success

BY GOODY NIOSI

D

U NCA N - Adrian Southern has one overriding ambition: to feed people with locally grown produce.

He tried doing it by using people’s backyards for intensive urban farming plots.

He recalled those years as backbreaking and exhausting.

“There’s got to be a better way,” he thought. And there was. A friend, who was in the fisheries and aquaculture program at Vancouver Island University, introduced him to the concept of aquaponics.”

“It was a moment of epiphany where everything clicked into place,” he said.

“There’s no weeding, no fertilizers; essentially what we’re doing is taking hydroponic systems, which are very efficient when done right and combining them with fish farming.”

In an aquaponic system, water from an aquaculture system is fed to a hydroponic system where the by-products are b rok e n d ow n b y n it r i f i c at io n b a cteria into nitrates and nitrites, which are utilized by the plants as nutrients. The water is then recirculated back to the aquaculture system. The system eliminates the expensive infrastructure of land-based fish farming as well as the perils of sea-based fish farming.

Southern and his long-time friend Whelm King, founded Raincoast Aquaponics in

2012 with help from Community Futures, making it one of the first commercial aquaponic farms in BC. Currently the company raises rainbow trout and produces a variety of leafy greens. Raincoast Aquaponics uses no store bought fertilizers and no herbicides or fungicides at any time in the growing process. All the food for the plants is derived from the waste matter of the fish, which is converted into perfect plant food.

By using, or extracting, the nutrients in the water, the plants effectively clean the water for the fish.

Southern said the company can barely keep up with the demand. The leafy greens are sold instantly at the farm markets and the fish are pre-sold and picked up at the farm gate.

The next step for Raincoast Aquaponics is to encourage others to open these sustainable operations with the two partners acting as consultants and designers.

“This system can be replicated and scaled quite easily,” Southern said. “It can provide all the protein and food that a community needs, and not just in the aquaponic system, but by using the waste that comes out of it to spread on to field crops. It took us three years to get it off the ground and operating. You could have your own in less than a year.”

Raincoast Aquaponics is at 7018 Richards Trail in Duncan. www.raincoastaquaponics.com

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Liquid Stone Studios Delivers Distinction through Custom Concrete Work Ladysmith entrepreneur drew upon an arts and trades background to create his brand

L

A DYSMIT H – Concrete might not bring art immediately to mind, but Founder Ian Wyndlow of L adysm it h based Liquid Stone Studios sees differently.

Opening shop in 2005, Wyndlow sought to integrate arts with trades as the foundation of his unique island business.

“Already holding a BA from Laval University, I saw an opportunity for a career change in 2004 through an interesting article in Fine Homebuilding Magazine. It was about a book titled Concrete Countertops by concrete design expert Fu-Tung Cheng,” Wyndlow recalls.

“I ordered the book, took the Cheng Design advanced concrete countertop design training course in California and started my business. Later I pursued further studies across North America. We are now celebrating our 10th year in business.”

Focusing on creating one of a kind concrete features, Liquid Stone Studios provides services to architects, developers and builders, designers, home owners and artists.

“Highly aesthetic concrete

“We stand out by working closely with customers to make sure we capture their ideas for personalized projects.

We make suggestions that catalyze their imagination.

IAN WYNDLOW OWNER/FOUNDER, LIQUID STONE STUDIOS

fireplaces, countertops, custom walls and one of kind doors are the company specialties,” says Wyndlow.

“We stand out by working closely with customers to make sure we capture their ideas for personalized projects. We make suggestions that catalyze their imagination.”

Wyndlow drew upon some very unique sources of business insight upon opening his studio.

“I was a step aboard naturalist on

the cruise ships, which introduced me to wealthy clients willing to pay for the value in experiencing nature. In the same way, our clients value and are happy to invest in truly artistic interior concrete work,” Wyndlow recalls.

“Many aspects of nature as well as First Nations inspirations find their way into our unique concrete designs. These include landscape elements such as sandstone and fossils.”

Doing the best job possible and standing out in the market are the priorities.

“The lessons of my parents were always ‘give your best effort and take the time to do things right the first time.’ Developing new products is important but expensive, so there is a balance we find,” Wyndlow states.

“Quality with distinction, not quantity is how we say in business.

Going forward, the goal will be to maintain our distinctive approach and diversify into new areas to complement our present offerings.”

Liquid Stone Studios is located at 13110 Doole Road in Ladysmith.

Visit www.liquidstonestudios. com

Liquid Stone Studios founder Ian Wyndlow combines art with trades skills to create one of kind concrete interior furnishings

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KIM SMYTHE

B

y now everyone is very familiar with the phenomenon that started in many cities about a decade ago where food is sold and served curbside from a truck or trailer with a kitchen on board.

What started as hot dog carts in the park has grown to include a wide variety of foods served from mobile locations – sometimes ethnic, often featuring local or organic ingredients, usually served in paper wrap or trays, and somehow best enjoyed while you’re hanging

out on a street corner.

Hours of television programming are devoted to ‘street eats’ and, in most cities, thousands of people daily dine at one of these colorful and creative ‘restaurants on wheels’. Victoria and Vancouver are great examples, but even Courtenay, Duncan and Parksville are now developing a food truck culture.

But not so much in Nanaimo!

A couple of food trucks made appearances in recent years and struggled to survive regulatory approval, appropriate operating terms and spaces, and… customers in the locations the city would permit. Most, unfortunately, failed under the weight of bureaucracy. Now, the Vancouver Island Food Truck Association, a loose knit group of operators, are trying to break through in some smaller communities that have been a challenge, ours included.

A few enthusiastic entrepreneurs are proposing a new approach to the city through the Chamber. It’s well known from experience that food trucks and carts do not pose

an unfair advantage over restaurant operators. Food trucks act as an attraction and a destination unto themselves.

When gathered together, they present a roving ‘food festival’.

When used to provide food at community events, in festivals and in parks, they are a lively addition to the festivities replacing the tired, old approach to concession stands where a city would operate, or license, a permanent structure to churn out the same old, same old dogs and fries or plastic wrapped pre-made sandwiches.

Is Nanaimo ready? Can you see it now – on our city streets downtown, at our beaches, in our parks?

Should we support and encourage our community to seek ‘friendly’ regulation and permitting policies? If you say yes, let Mayor and Council know or tell the Chamber you’re on board with street eats in Nanaimo.

Kim Smythe is CEO of the Greater Nanaimo Chamber of Commerce.

Reach him at 250-756-1191 ext. 1 or ceo@nanaimochamber.bc.ca

February Sales Reflect Strong, Balanced Market Conditions

N

ANAIMO - In the VIREB coverage area, 282 single-family homes sold on the MLS system in February 2015.

This represents a 43 per cent increase from last month but is virtually unchanged from February 2014, which saw 281 sales.

BCREA’s chief economist, Cameron Muir, states that although January’s numbers showed a decline, sales across the province bounced back in February.

“The economy is on an upward trajectory, bolstered by the strong, sustained recovery in the United States,” said Muir. “The economic outlook is positive, despite reduced oil prices and a lower Canadian dollar.” The weaker dollar actually has a net positive impact on our economy because it makes Vancouver Island a more attractive tourist destination, he added.

Although the number of single-family homes sold in February

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2015 was virtually unchanged from last year, condominiums, townhouses, and duplexes posted increases.

Sales of apartment condominiums were up 74 per cent, with 47 units selling last month compared to 27 in February 2014. In February 2015, 18 patio homes sold compared to 11 in February of last year, a 64 per cent increase. Townhouse units posted a 45 per cent increase, with 29 units selling in February 2015 compared to the 20 sold in the same month last year. Sales of half-duplex units were up 400 per cent, with 15 units selling last month compared to three in February 2014.

“Looking at single-family sales alone, the market didn’t change much from this time last year.

But when you factor in condos, townhouses, and duplexes, sales in our area were up around nine per cent,” noted VIREB President

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Jason Finlayson. “Overall, we’re continuing to see strong, balanced market conditions in our area.”

However, since individual markets can vary considerably, it is always best to consult a local realtor for accurate pricing information.

Finlayson also affirmed that a weaker Canadian dollar could have a positive impact on the B.C. economy, as it makes vacationing here more appealing.

“Vancouver Island is a popular tourist destination, and vacations here sometimes result in ‘staycations,’ which is always good news for real estate,” said Finlayson.

In February 2015, the benchmark price for a single-family home in the VIREB coverage area was $321,600, up 2.49 per cent from 2014. Benchmark pricing tracks the value of a typical home in the reported area. The average price of a single-family home was $333,479 compared to $345,343 in February 2014, a decrease of three per cent.

The benchmark price of a single-family home in the Campbell River area was $270,700, up 1.98 per cent from February 2014. In the Comox Valley, the benchmark price was $320,500, up just under one per cent from last year. Duncan reports a benchmark price of $283,900, an increase of 4.12 per cent over the same month in 2014. Nanaimo’s benchmark price was $340,200, up 3.47 per cent over last year. The Parksville-Qualicum area posted a benchmark price of $347,000, up slightly over last year. The price for a benchmark home in Port Alberni was $175,500, down 9.22 per cent from February 2014.

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CLIENT

OFF THE COVER

12 HILLTOP PROFESSIONAL CONTINUED FROM PAGE 1

Dr. Meiner and his knowledgeable staff offer a variety of dental services as well as a friendly and relaxed atmosphere. The new building is an extension of his goal to provide a calming presence and modern more convenient technologies that are incorporated throughout the office.

Hilltop was built by Elmworth Construction of Duncan and the dental office was built by Coastal Dynamics Construction, and Eric described both as having been a pleasure to work with.

“I would highly recommend both and would use these companies again in future projects,”

he says, adding Tina Moizer Designs also helped the project run smoothly.

The vision came after the purchase of the lot. With a limited amount of bare land available in the city of Duncan, Eric jumped at the lot when it came up for sale. It then took the better part of two and a half years for the project to break ground.

A lot of thought went into the building before construction and it has been well received. Extra parking off the street, heat pumps for heating and cooling, extra concrete between the floors for sound proofing, great location for city access a nd over-sized windows for great sun exposure are just some of the features.

MARCH 2015

Hilltop is a great addition to the city and a compliment to the buildings around it.

Debbie Meiner has consistently been a top female realtor, won many local and national awards and is a proud member of the Re/ Max Hall of Fame, and the latter designation distinguishes her as an elite in the entire real estate industry. She and her husband, a retired BC Hydro employee, had moved 17 times before settling in the Cowichan Valley, so she understands the stresses and challenges of buying and selling real estate.

Debbie, who has been in the real estate industry for close to 30 years, was joined by her son Darren 10 years ago, as he decided to exchange his degree

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in Biochemistry for a chance to settle in the valley and specialize in working for buyers.

“You can’t do a job well that you don’t love, and when you enjoying getting up and going to work it makes it easy,”Debbie commented.

Other than selling the property, Debbie helped with general input and suggestions.

“Eric hired the right people, Elmworth Construction and Coastal Dynamics as well as Tina Moizer for design, so with t he r ig ht people (a nd m a ny others) the project went very smoothly,” she says.

A c c o rd i n g to D e b b i e, t h e r e s p o n s e h a s b e e n o v e rwhelming. The three top floor residential suites were taken before the building was completed. T he second floor is occupied and the ground floor commercial area has several parties interested, and they are hopeful it will be leased out shortly.

D r. M ei n er a l so pra c t ic e s dentistry part time in Ladysmith, although Duncan is home.

“I grew up here and graduated high school here. We lived around the province growing up and this place just fits. My wife is from the Comox Valley so anywhere on the Island was an easy sell. I have never been one

for the big city,” says Dr. Meiner.

For Dr. Meiner, dentistry has allowed him to wear multiple hats throughout the day. He is health care provider, engineer, business owner, manager, etc.

He enjoys that fact that it is a job that is always changing, evolving and is never boring.

His greatest inspiration comes from his family, who have been a large influence in his life and continue to be.

“We are all very close. My kids of course are part of that inspiration; my son is always wanting to build things and my daughter is quite the people person,” says Dr. Meiner. “With dentistry you are constantly learning and inspired by different people, but in particular Dr. Guild and Dr. Kirk were important influences early on in my dental career.”

His best business advice?

“Stay focused on your goals, be efficient with you time, and work hard. At times when you have multiple things going on it is hard not to get lost in the chaos,” he notes. “Being calm and focused really helps you get through the tricky situations.”

Hilltop Professional Building is at 371 Brae Road in Duncan. www.cowichanvalleydental. com www.debbiemeiner.com

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MARCH 2015

COMMUNITY IN

COWICHAN VALLEY Cowichan Valley offers a dynamic outdoor lifestyle Valley is home to wineries, farms, farmer’s markets and outdoor adventures

BY GOODY NIOSI

A

t 81 squ a re m i les T he Municipality of North Cowichan encompasses the fourth largest area in the province. Formed in 1873, it is also one of the oldest districts in BC. Included in this vast area are the communities of Crofton, Chemainus, Maple Bay and the urban areas bordering the City of Duncan, which encompasses on ly one squa re m i le with a population of 5,000. In contrast, North Cow icha n’s population numbers 28,000.

Jon Lefebure, the mayor of the Municipality and chair of the Cowichan Valley Regional District said that economically, the past year has been somewhat of a challenge. However, there are sparks of optimism for the future. The district’s largest industry, the Crofton Pulp and Paper Mill, came out of creditor protection in 2013 and has been competing in a very competitive market since then. But despite declining markets for its products, it has been hiring specialized personnel.

“W hen they came out of creditor protection they had slimmed right down and weren’t able to invest very much in capital improvement,” Lefebure said, noting that in the last 18 months the mill has been building up its work force from a low of 400 back up to about 550 people.

“They have some good plans to maintain market share,” he said. “So they’re working very hard.” He noted that two major construction projects are completing in the area: one in Crofton and one in Duncan’s University Village area, both with commercial space on the ground f loor and residential above. Both projects took advantage of the District’s tax revitalization bylaw. The Crofton project is still under construction while the University Village project is now selling units. Lefebure said that the latter project is particularly interesting.

“It’s an area with single family housing stock that is perhaps 40 – 60 years old and with very little change in that time. This is a new four-storey building and it’s what we see as the future. We think that area is prime for redevelopment; it’s wel l served by transit – you’ve got

For locals, the Duncan farmer’s market is the place to be on Saturday

“We’ve recognized in the Cowichan Valley that wine and culinary tourism is going to be huge. We also think recreational tourism is going to be big.

JON LEFEBURE MAYOR, MUNICIPALITY OF NORTH COWICHAN

Jon Lefebure says the key to the Cowichan Valley’s economy is diversification the library, the pool, the community centre, the university – and the list goes on. It’s only one building but we’re hoping it will set the stage for others.”

In other good news, over the last two years, three health food companies have located buildings in the Tansor Industrial Park.

“This is what we’ve been aiming for,” Lefebure said. “They could go anywhere, so we set up our revitalization bylaw in North Cowichan to try to give them an incentive to come to ou r ju risd iction. A nd that’s pretty successful.” He added SEE COWICHAN VALLEY | PAGE 14

Phil Kent says people in Duncan are cautiously optimistic for the future

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COWICHAN VALLEY

MARCH 2015

COWICHAN VALLEY CONTINUED FROM PAGE 13

that the District is also working at a more general economic development approach that includes amenities that will attract people to the area. For instance, the District is working with the Cowichan Valley Trail Stewards to build world class mountain biking trails on Maple Mountain. Sports tourism is also a big focus in the area.

“We’ve recognized in the Cowichan Valley that wine and culinary tourism is going to be huge,” Lefebure said. “We also think recreational tourism is going to be big. At a regional level we have also committed to promoting sport tourism – bringing those tournaments in because we know when those teams come for the weekend, we get benefits.”

The key, he said, was diversity – many small businesses adding up to a vibrant economy. As an example he cited wineries; those attracted cideries. Today craft distilleries are also opening their doors to the public.

“One thing leads to another,” he said. “A nd there’s all the more reason for someone to come and tour the Cowichan Valley.”

In the City of Duncan itself, mayor Phil Kent said the mood is “cautiously optimistic.” The retail stores had a good holiday season and while some have closed, others have moved in to take up the slack. Forestry jobs

The Cowichan Valley offers many outdoor recreational opportunities are coming back and that means employment for local residents.

He also said that the lower Canadian dollar is favourable to exports and that can’t help but be good for the city.

I n t h e c i t y, t w o m i x e d

commercial/residential projects have recently completed and another is about to begin: a five-storey, 36-unit project on what was a grey field in a prominent location. He also noted that some businesses, such as

the Craig Street Brew Pub are expanding their facilities.

“Businesses are looking for opportunities,” he said. “I think it’s steady as she goes. People a re caut iou s but i f you’re a good entrepreneur and smart

a nd you k now wh at p e ople are looking for, there are good opportunities.”

Kathy Lachman, acting economic development manager SEE COWICHAN VALLEY | PAGE 15

COWICHAN VALLEY

MARCH 2015

Agriculture is a strong economic driver in the Cowichan Valley

COWICHAN VALLEY CONTINUED FROM PAGE 14

The Cowichan Valley offers outdoor adventures galore

of Economic Development Cowichan, said that many of those opportunities are in tourism, a sector that continues to be very strong in the region. Many of those tourists don’t travel far to discover the Cowichan Valley.

“People are looking at what is in their own back yard,” she said. “And we have some amazing tourism products that are keeping people on the island.”

She said that the Cowichan Valley caters to two demographics: the young people who want outdoor adventures, from river rafting to mountain biking,

hiking and exploring the wilderness; and the more mature traveller who is attracted to the many wineries in the area a nd the enti re ag ri-tou rism experience.

Agriculture is also a big economic driver in the region.

“T here has been a wave of gastric tourism. People from a l l over wa nt to ex per ience more than just eating – they want to know where their food comes from and they want to meet the farmer, whether it’s at a farmer’s market or at the farm gate.” She pointed out that there are now five farmer’s markets in the valley. In Duncan, visiting the farmer’s market on

15

Saturday has become the thing to do, not just to buy fresh fruits and vegetables, but to purchase value added farm products, to taste local wines and to meet the growers.

Lachman said that the forestry industry is still big business in the valley as well. The Cowichan Valley also has its sights set on attracting technology entrepreneurs.

“Our affordability, not only in housing, but also in office space is attractive,” she said.

“I think people will start looking our way and realizing that we are within easy commuting distance of two major centres – and it’s going to be the lifestyle that is going to attract people to come here.”

BEST WESTERN PLUS CHEMAINUS INN IS NUMBER 1 “I work with the staff Hotel is tops with guests

to make sure they are actually sincere when

C

HEM A I NUS - T here is more t h a n one rea son that The Best Western Plus Chemainus Inn has been named the number one Best Western hotel in British Columbia. There are equally as many reasons that it consistently receives among the highest rankings on Trip Advisor. Very simply, the Best Western Plus Chemainus Inn has an outstanding staff, offers exceptional hospitality, superb amenities and sparkling clean rooms and facilities.

“We are extremely proud of our cleanliness,” said general manager Peter Watts. “And we have also really dressed up our complimentary breakfast buffet.”

When guests arrive they are greeted warmly and personally – and offered cookies fresh baked that day. It’s touches like that that put people at ease and allow them to relax minutes after arriving. Watts called the staff “amazing.”

“I work with the staff to make sure they are actually sincere

they greet people. It’s a friendly atmosphere immediately when you walk in.”

PETER WATTS GENERAL MANAGER, BEST WESTERN PLUS CHEMAINUS INN

when they greet people,” he said.

“It’s a friendly atmosphere immediately when you walk in.”

The majority of the guests come from Vancouver Island; some are business people and others come to visit the excellent wineries in the area, to attend the Chemainus Festival Theatre or to explore the many attractions in the area. Watts said that he believes in co-operative marketing.

For instance, guests who present

a receipt form a local winery receive 10 per cent off the price of the room. The hotel also works with the theatre.

“We have a synergistic arrangement with them,” Watts said.

“They promote us and we promote them.”

Rooms are spacious and extraordinarily comfortable. A standard room is a one-bedroom suite with a queen bed and separate living room area and kitchen w ith a Keu rig coffee ma ker.

Some suites have balconies and two queen beds and king suites are also available. The hotel offers a mineral pool, a hot tub, a well-outfitted fitness room and free Wi-Fi. Watts said that the Best Western Plus Chemainus Inn is the quality hotel of choice in the Cowichan Valley and is big on promoting local attractions and businesses. It continues to build its relationship with local businesses and, in particular, continues to grow its fan base among its guests.

“We could not succeed without our wonderful staff,” Watts said.

T h e B e s t We s t e r n P l u s Chema i nus I n n is at 9573 Chemainus Road in Chemainus. www.chemainushotel.com

Chemainus Inn Visit our local wineries, eat gourmet meals, take in a show at the Chemainus Theatre Festival, play a round of golf, do some diving, kayaking, whale watching, cycling, walking... and so much more!

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COWICHAN VALLEY

16

MARCH 2015

COWICHAN CHAMBER NAMES BLACK TIE NOMINEES

COWICHAN VALLEY KATHY LACHMAN

T

h e D u n c a n C ow i c h a n Chamber of Commerce has released the names

of the 2015 Black T ie Awa rd nom i nees. T he l ist of nominees can be viewed at www. blacktieawards.com. They received 135 nominations across eig ht categories. A s per the Black T ie tradition nom inations were open to the public, and both Chamber members a nd non-members were el igible. Approximately 36 percent of the nominations were in the Customer Service category – the original category upon which the Awards were founded 18 years ago.

T here a re some “fi rsts” among the 2015 nominees. Two youth have been nominated: Jamie Bell was nominated in

Approximately 36 percent of the nominations were in the Customer Service category – the original category upon which the Awards were founded 18 years ago.

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t h e Volu nte e r c a te go r y fo r h e r w o r k a t t h e C ow i c h a n Intercultural Society with the Tuesday Children’s Reading Camp and Zach Borkovic was n om i n ate d i n t h e C u s tome r S e r v ic e c ate gor y for h i s work at the Duncan Farmers Market. They have their first ca n i ne nom i nee - Erienne’s Shelby Jackson Stroud – or as she’s more commonly known, Shelby. Shelby and her human Gail Stroud volunteer for the PAWs for Stories reading program at local libraries. PAWs is a St. John Ambulance program.

Events M a n a ger Elizabeth Croft notes that not all nomi nees w ish to be i ncluded i n the list. “T he most common rea son i s modesty. T hey do wh at t h e y d o b e c a u s e t h e y want to make a contribution, not because they w ish to be recognized. So, a few people will not see their nominees on the list.”

Now t h at a l l t he nom i n ations are confirmed, and the Chamber has collected further information from the nominators, it is time to select the F i n a l i s t s i n e a c h c ate gor y.

Only the Finalists go forward to be eligible to win an Award.

T he Chamber will convene a Rou nd Table Pa nel t he f i rst week of March to review the

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Kathy Lachman is the acting Economic Development Manager for Economic Development Cowichan, a division of the Cowichan Valley Regional District. She can be reached at 250-746-7880 ext 248.

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nominations and select three F i n a l i s t s i n e a c h c ate gor y.

Each Finalist attends an interview with a panel of two judges. The Finalist interview scores and nomination scores are combined – the Finalist in each category with the highest score wins. The results are aud ited and sealed u ntil the Black Tie Awards and Auction on April 11, 2015 at Brentwood College School in Mill Bay, BC. The Black Tie Awards honour excellence and volunteerism a nd is the prem ier busi ness recog n it ion awa rd event i n the Cowichan Region. Tickets a re $89 each, a nd ava i l able now via the Chamber’s webs i te w w w.d u n c a n c c .b c .c a .

Awards night includes a Silent Auction.

UNCAN - Most people think of tax time as “that dreaded time of year.” Not Corinne Pratz. The owner of Pratz Bookkeeping & Tax in Duncan said it was her favourite time of the year.

“I absolutely love it. I don’t know what it is, but I really enjoy doing taxes. I like being able to go to bat for people, trying to get them the best return possible so that maybe they get money back from the government or don’t have to pay too much.” She added that she also enjoys interacting with people. Pratz Bookkeeping & Tax is all about building relationships with its clients.

“I find a real satisfaction in the work that I do,” she said.

The firm has been operating since 2008 and works with businesses and entrepreneurs year round, keeping their books and finances in order.

Pratz Bookkeeping works with a variety of platforms including QuickBooks and Sage 50.

“We keep track of everything and create reports that really help the business owner have a good look at what’s happening in their business,”

Pratz said, adding that she likes to keep a close watch on the reports so that she can make recommendations or suggestions that might help the business owner.

Bookkeepers are less expensive than accounting firms when it comes to day-to-day bookkeeping work. They alsoworkwithaccountants,supplying them with all the financial information they need for audits and reports.

She said that the thing that sets her firm apart is customer service.

“We are very friendly people here.

Anybody can do numbers and bookkeeping if they have the training.

But I think that we have an ability to really connect with the client.”

Pratz started in 2008 by doing books on her kitchen table in Cowichan Lake. From there, she moved into a spare room in her house and then, three years ago, she moved to a shared space in Duncan. Eighteen months ago, she moved into her own office space. The firm has grown and, if Pratz has her way, will continue at an even faster pace.

“I’d like to see it grow much farther,” she said. “I’d like to hire more people and I’d like to open some satellite offices - that’s my dream and my plan.”

Pratz Bookkeeping & Tax is at 166 Station Street in Duncan. www.pratzbookkeeping.com

BBB COMPLAINT PROCESS ...how does it work?

Rosalind Scott, BBBVI President & CEO

At BBB our goal is to help businesses and consumers maintain an ethical, trust based marketplace. We work to do this through a variety of programs and services such as: maintaining a database of BBB Business Reviews; screening & monitoring accredited businesses; providing educational information to consumers & businesses; and by helping consumers and businesses resolve difficult to manage disputes through our complaint process. The following are some questions we are commonly asked by both consumers and businesses about the BBB complaint process.

a special thanks to our

Community Partners

Q: How does a consumer go about filing a complaint with Better Business Bureau?

A: Before we take any complaints at BBB we strongly encourage consumers to work directly with the business and try to resolve the dispute first. If you are at an impasse, the fastest way to file a complaint is by going online to bbb.org/vancouver-island. The process is quick and easy to navigate. Consumers can also walk in or call us and request a form. We require all complaints to be made in writing.

to

Q: What action does BBB take after a complaint has been filed?

A: When BBB receives a complaint we present it to the business and request the business’ assistance in resolving the problem. We present the complaint exactly as it is filed by the customer and ask the business to provide us with a written response to the matter, outlining their perspective on the situation. BBB acts as an independent third party to help the consumer and business reach a reasonable resolution of the problem. In some cases, mediation and/or arbitration is available to assist in the resolution of the dispute. Most businesses are happy to work with us. Many are grateful for the opportunity to redeem a customer relationship, and BBB Accredited Businesses must respond to complaints or risk losing their Accredited Business status.

Q: If a customer files a complaint against my company, what is the best way to respond?

A: Handling negative feedback in a positive way takes plenty of practice. Your BBB is here to help facilitate the discussion between you and your customer. Our service specialists are knowledgeable and can provide established advice on interacting with customers in less-than-ideal circumstances. One of the best pieces of advice that I can give is to be timely and genuine with your response.

Q: As a business what should I NOT do when a customer files a complaint?

A: Not responding to a complaint is something that would not only drastically impact your BBB rating, but it tells your potential customers that you are not a responsive company. In pursuit of building trust in the marketplace, your BBB promotes fair and honest communication between the parties, and that requires both the consumer and the business to communicate with each other. If a business is not willing to participate in an initial discussion, trust cannot be built, and the marketplace as a whole is harmed by reduced consumer confidence. If a customer files a complaint about your company with BBB, take a moment to respond and get the conversation started. And know that BBB is here to help if you have any questions or concerns.

Q: How do I look up the complaint history on local companies?

A: You can call us at 250.386.6348 or email us at info@vi.bbb.org or visit us at: bbb.org/vancouver-island where you can search by company name, phone number or website address. Our online BBB Business Reviews have the complaint details and, more importantly, information on how those complaints were resolved.

*Trade-mark of the Council of Better Business Bureaus used under license.

Nominate a Business for a Torch Award Do you know of a business that stands out from the crowd?

Nominate them for a BBB Torch Award.

Visit bbb.org/

vancouver-island for details. *Note: We also accept business-to-business nominations.

WELCOME OUR NEWEST ACCREDITED BUSINESSES For more information on becoming a BBB Accredited Business call: 250.386.6348 ext. 105 or 115.

Become an Accredited Business

Century 21 Stucco Ltd. (Victoria) City Discount Tires (Victoria) Eco Removal (Victoria) Fix Auto Peninsula (Saanichton)

Luv-A-Rug Services Inc. (Victoria) MG Refrigeration (Victoria) Paradise Patio Covers Ltd. (Lantzville) Superbath Mobile Carwash (Victoria)

18

MARCH 2015

JPL CUSTOM HOMES THRIVES ON THE ISLAND “We like to give our Company has been known for high quality work for more than four decades

D

U NCA N - JPL Custom Homes is a full service general contractor specializing in high quality custom homes, renovations and light commercial work in the Cow ich a n Va l ley. O ver t he past 45 years, JPL has built an enviable reputation for quality workmanship.

JPL Custom Homes has two principal owners, John Neefs and Berry Sintnicolaas, who take pride in building some of Vancouver Island’s finest homes.

Neefs is an original partner of JPL; Sintnicolaas has worked with JPL since graduating from high school decades ago. He obtained his journeyman carpenter designation and became a partner in 2002.

Neefs founded the company in 1970 after emigrating from Holland in 1966. There he had been the manager of a plumbing supply company. When he arrived in Duncan he bought a small house and renovated it to suit his family – and that was the beginning, even though he didn’t know it at

clients what they want.

After all, it is their dream that we are building.”

JOHN NEEFS PRINCIPAL OWNER, JPL CUSTOM HOMES

the time.

“People liked what we did and asked us if we could do the same thing for them,” Neefs recalled.

After completing a few renovations, Neefs worked for some general contractors to get a good grounding in the trade. Gradually, he was asked to do more and more renovations. From there, he began to build small houses and soon, JPL Custom Homes became known for high quality custom home building.

The company focuses on custom homes in the Cow ichan Valley but has built as far away as Victoria and Port Alberni by customer requests. Neefs said that his company has kept a rather low profile, has not entered award competitions, and yet keeps building very high quality homes year after year.

“We like to give our clients what they want. After all, it is their dream that we are building – if

Congratulations To John, Berry and the JPL Team On your “Distinguished Milestone” Looking forward to many more years working with you!

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JPL Custom Homes gives clients what they want in style and finishings they want our help in picking out colours or designs, we will gladly do it. If they have their own ideas, they are welcome to use them. And we have been around so long that I don’t think there is anyone in the Cowichan Valley who doesn’t know our name.”

A simple indication of Neefs’ confidence in his projects is The Properties, the subdivision where he lives. He estimates there are upwards of 300 homes in the neighbourhood; he has built about 130 of them. Neefs’ neighbours on both sides live in houses JPL Custom Homes has built. He added that his company is happy to build any style of home – and the proof is in the evolution of the homes JPL has worked on over the years. In the 1970s houses were simple affairs: square boxes for the most part and no larger than about 1200 sq. ft. Since then styles have become more elaborate, houses have become considerably larger and building codes have made the trade more regulated and stringent. Neefs

JPL Custom Homes is known for fine interior finishing

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MARCH 2015

JPL Custom Homes takes great pride in every detail and every phase of construction

JPL Custom Homes builds to the client’s specifications said that roofs used to be one of two kinds – both very simple; today there are numerous gables and angles of all kinds.

JPL Custom Homes has recently completed a number of eye-catching custom homes on Lake Cowichan, including West Coast style with large timbers, numerous roof angles and extensive rockwork. That’s all par for

the course for the kind of work the company does. And no challenge is too difficult, Neefs said, recalling that back in the 1970s he built one house with a dining room wired and constructed to slide outdoors onto the patio. “We have built every style,�

Neefs said. “Just in The Properties, which is a long term project, the houses have gone through

every style from quite simple to very ornate.�

JPL Custom Homes is certainly known for quality construction, but it is a company that is also synonymous for its people. The company takes on apprentices and boasts long-term employees, like Sintnicolaas who has been there for more than 30 years and a carpenter who has worked there

for at least two decades. “These are people you can rely on to do the job right,� Neefs said. “And they do it right every time.

I like to have people around me that you can rely on. I don’t want to hire the cheapest sub trade – it’s much more important to do the job right and to do what the clients want.�

He added that with Sintnicolaas now taking over the brunt of the work, the company is assured longevity. As more people move to the island and to the Cowichan Valley, more people continue to build custom homes and to demand the quality JPL is known for.

Neefs said that he can recall the days when Duncan had one stoplight; these days he suspects

there is an actual “rush hour� twice a day. And while that may not be as peaceful as it once was, it’s good for business – and business is good at JPL Custom Homes.

The company is a member of the National Home Warranty program, the BC Construction Association, the Better Business Bureau and other trade organizations. Its reputation is second to none. Even through the slow yea rs, J PL has conti nued to thrive. “If you are able to deal with the ups and downs – and we have been able to do that – then there’s no problem,� Neefs said.

JPL Custom Homes is in Duncan www.jplconstruction.ca

Congratulations on your success!

Your reputation for quality and integrity is well-deserved (250) 709-8259 Duncan, BC

The company has built more than 130 homes in The Properties in Duncan

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an Island in the Pacific and spend collectively through our Destination Marketing Organizations and independent tourism businesses to attract visitors to our Island. If we wish to see return visits then it is essential that the experience of their first visit be superb. We have a lot of work to do on that front. Waiting in line for a ferry, trying to organize trips on non-existent public transportation and dealing with highway closures that isolate communities is not contributing to a superb experience.

We have a rail line that has generated more controversy than track, a single highway connecting the north end of the Island with the south end which closes for hours whenever there is an accident and a lack of political will to explore all of the options regarding public transit outside of major centres.

On the positive side we have several well developed entry points to the Island in the Victoria, Comox and Nanaimo airports and the ports in Nanaimo, Victoria and Port Alberni.

Opportunities abound and I am pleased to see the Vancouver Island Economic Alliance placing a heavy focus on transportation over their next cycle. Dare we discuss aligning public services with school district services to take advantage of built in ridership and financing to build stronger intra-community systems with a backbone to connect communities?

Kim Burden is Executive Director of the Parksville & District Chamber of Commerce. He can be reached at 250.248.3613

SPRING IS HERE

JEN DART

• Business ready

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n Valentines Day – February 14 – Parksville got a little love from SaveOn-Foods. The brand new store opened to the public and was well received, judging from the traffic. The much anticipated opening did not disappoint and the new store is not only aesthetically appealing but carries a far greater selection than the previous smaller version. Still to come is the start of construction on the even more anticipated Canadian Tire.

Also of note, traffic at the Parksville Visitor Centre is up significantly over the first two months of 2015. To the end of February visits have increased by 50%; a response to freezing temperatures in the rest of Canada.

If we want to continue this trend we are going to have to get serious about transportation and while this includes BC Ferries, they are not the only transportation issue. We live on

WEST COAST

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MARCH 2015

busy winter here on the west coast is turning right into a spring packed with activity.

In Tofino and Ucluelet we are gearing up for the 29th annual Pacific Rim Whale Festival, which runs from March 14-22. There are many new events as well as returning favourites to enjoy this year as part of the celebratory return of Grey whales to our coastal waters. Family events are plentiful in this year’s schedule; please have a look by visiting www.pacificrimwhalefestival.com.

Our February Chamber Members Lunch was held Tuesday, Feb. 24th at SoBo Restaurant.

Thanks to our co-sponsors, SoBo and Coastal Community Credit Union, this event was free for 50 of our members. We heard from Artie Ahier of SoBo, part of the team celebrating honours for the SoBo Cookbook that include one of the top 20 best cookbooks of 2014 (as named by The Globe and Mail), and best female cookbook of 2014 for Canada by Gourmand Magazine.

Coastal Community Credit Union is celebrating a new space at 368 Main St. (the Shore building).

Members of the CCCU team described their range of services, and gave members a few fun facts about credit unions (including the fact they were the first institutions to lend money to women in their own names!). Our keynote speaker was Natasha Prosser from Alberni Valley Employment regarding the upcoming employment fair organized in conjunction with the Nuu-chah-nulth Employment and Training Program, scheduled for March 24th in Port Alberni. Many west coast businesses are participating in the fair include Pacific Sands Beach Resort, Black Rock Oceanfront Resort, and more.

An exciting new development for our communities was introduced early this month at the Kwisitis Feast House in Pacific Rim National Park Reserve. Research conducted by the Clayoquot Biosphere Trust and Royal Roads University on the opportunity for educational tourism was presented. The research was guided by a regional steering committee interested in answering the question of whether educational tourism is a good fit for the west coast, and how it should be developed.

Stay tuned for more details as this initiative gets traction.

Here at the Chamber, we are looking forward to our Annual General Meeting, scheduled for March 24th. Our thanks go to board members who are not running again for their service over the years: Morgan Callison of Green Soul Organics and PatrickCanning of RaincoastLaw. Happy spring from Tofino!

Jen Dart is Executive Director of Tofino-Long Beach Chamber of Commerce. She can be reached at 250-725-3153 or info@tofinochamber.org

FEATURE PROPERTY Units For Sale or For Lease 1825 Bowen Road Quality Office/Retail Building  High traffic, central location  1,049 sq ft to 8,000 sq ft  Strata

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250 616 2155 gerry.vanvaals@DTZnanaimo.com

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Information contained herein has been obtained from the owners or sources deemed reliable by DTZ Nanaimo Real Estate Ltd. While we have no reason to doubt its accuracy, we regret we cannot guarantee such information. All measurements and other information herein should be independently verified by the reader or prospective user and is subject to the user’s own inspection of the premises and due diligence work and to the user’s satisfaction with the results of such review.

COMOX VALLEY

22

MARCH 2015

MARINA REVITALIZATION GETS APPROVAL The re-development of Marina Park will improve the park and waterfront area, as well as improve connections between the

BUILDING LINKS

park and Comox Avenue leading to increased downtown accessibility.

CLARICE COTY

T

he Town of Comox’s application to Island Coastal Economic Trust for $400,000 to fund the Marina Park Revitalization Plan has received approval. The re-development of Marina Park will improve the park and waterfront area, as well as improve connections between the park and Comox Avenue leading to increased downtown accessibility. The project will also include a Central Plaza with

benches, open spaces and a fountain and will feature panoramic views of the waterfront. The new buildings and other amenities will help to facilitate outdoor markets, festivals and other events. This project, called The Meeting Place Village is to be completed in the fall of 2016. Phase 1 is estimated to cost $1.6 million.

Funding would be split 25 percent by the Town of Comox ($400,000), an application to Island Coastal Economic Trust (for $400,000) and 50

percent by an application to Western Economic Diversification.

Timberwest is working with the City of Campbell River to finalize their subdivision agreement for a new project called Jubilee Heights.

A rezoning application received adoption from the City of Campbell River to allow for a mixed-use residential and commercial development on the 150-acre property.

Now that the rezoning is in place, Timberwest has submitted an application for a subdivision block plan, which will include eight lots ranging in size from 10 to 20 acres.

A preliminary design for Phase I is expected to be submitted once the approval has been given for the subdivision application. The proposed project includes single family and multi-family lots in the area of Dogwood and South Alder Streets. Approximately 30 lots will be included in the first phase. Future plans include: A commercial village concept comprised mostly of residential units including a small village centre, school site

and trails. The commercial component of the village could have up to 50,000 square feet of retail and office space and the zoning also allows for a hotel to be built.

Timberwest is expected to develop residential lots in Phase I though an extension of South Alder Street. An integrated trail system will be built throughout the project and will link with the City of Campbell River’s extensive trail network.

The Alberni-Clayquot Regional District (ACRD) has received a completed business plan and detailed design of capital improvements as part of its plan to improve and integrate its two airport facilities in the Alberni Valley and on the West Coast. Initially the strategy included lighting improvements and navigational aids for both airports. However, for budgeting purposes, the decision has been made to extend and expand the runway at the Alberni Valley Regional Airport (AVRA) resulting in two airports with identical dimensions.

The AVRA will be expanded and

extended to 5,000 by 100 feet from 4,000 by 75 feet, at an estimated cost of $5.9 million. This will improve services to the region by providing a second option for larger planes to land during fog and other inclement weather. The AVRA currently cannot accommodate some larger planes. In addition, the Coulson Group of Companies is considering expanding its operations in the region to support the refit of Hercules helicopters for fire fighting, and the runway improvements will support this.

ACRD staff has directed the board to amend the definition of service in order to apply for provincial and federal funding from Build Canada.

It is expected the cost of the project will be split equally between federal, provincial and ACRD funds.

Clarice Coty is the editor and publisher of Building Links, a North Island Construction Report. Go to www.buildinglinks.ca to receive four FREE issues.

MINISTER OF STATE FOR TOURISM GIVES OVERVIEW OF 2015 BUDGET This year – with oil prices down and the world 200-457 Cliffe Avenue, CourTENAY s !CROSS FROM THE 3ID 7ILLIAMS 4HEATRE

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udget 2015 is remarkable because it’s balanced and it’s t he t h i rd ba l a nced budget in a row. And this year – with oil prices down and the world economy still very much in recovery – BC will likely be one of the few provinces in Canada to table a balanced budget.

How was it accomplished? By following these principles: 1. Discipline – to control the things that we have control over… like spending.

2. Prudence – to recognize that in a global economy there are many variables over which we have virtually no control and we ne e d to pl a n a nd protect ourselves from the unexpected.

3. Vision – to train and educate young British Columbians; to develop public infrastructure; to work with the private sector to build an economy and create the jobs that will see BC lead Canada through this Asia-Pacific century.

These principles are also at the heart of every successful

business in BC. These principles allow us to balance the books and still make strategic investments.

Similarly, businesses across BC use these guiding principles to make wise capital investments.

You support your local community and chamber of commerce, and look after the well-being of your most important asset – your employees.

To continue supporting a strong and diversified economy that supports British Columbians, Budget 2015: 1. Expands the Digital Animation or Visual Effects tax credit to include post-production film activities.

2. Extends the Interactive Digital Media tax credit to 2018.

3. Provides a one-year increase of $3 million to the Small Business Venture Capital tax credit program.

This will allow for up to $10 million in additional equity financing for qualifying new businesses in 2015.

Over the next two years BC w i l l rem a i n a mon g t he top provinces in terms of economic growth. To learn more about Balanced Budget 2015, please visit: bcbudget.gov.bc.ca Board Elections and Are You LinkedIn? Luncheon Mark your calendars! We invite you to complete your online business profile with Are You LinkedIn? sponsored by Excel Career College and also vote for this year’s candidates to serve on the Chamber’s volunteer board.

Our Board of Directors is comprised of business leaders from our community who provide governance for the Chamber on behalf of its members. Open to everyone – voting only open to members. Visit our website for more information.

New Member Introduction A w a r m w e l c o m e go e s to our new members joining the chamber family as of February.

Pantuso Dance, Darren Anonson – Coast Realty, Paul Ardron – Investors Group, Communication Connection and Tyler Iwanson – Sun Life Financial. We look forward to supporting you and the future of your businesses.

Dianne Hawkins is president and CEO of the Comox Valley Chamber of Commerce. Reach her at dhawkins@ comoxvalleychamber.com

OFF THE COVER

MARCH 2015

TREE ISLAND GOURMET CONTINUED FROM PAGE 1

creamy – it had a different texture than what we are used to here in Canada – and a different flavour. We had always known that we wanted to do a natural food business and we had investigated different business ideas, but when we found this yogurt, we thought, this is something that no one is doing on an artisan level.” She noted that Tree Island’s process is different from large batch producers. The company does a long, slow cook of its fresh milk in a Turkish kettle, and the milk is not homogenized, meaning that the cream naturally rises to the top in its cream-top yogurt.

“We take care in all the ingredients that we source,” Myles said, noting that they use local honey to sweeten its cream-top honey and cream-top vanilla yogurt.

The couple put in a lot of hard work and research before opening their plant. They enlisted the help of the local Hilary’s Cheese to do test batches and received a loan from Community Futures to get their plant up and running.

Myles noted that family members lent a hand with everything from framing the building to installing the plumbing.

Since 2013, growth on the island has been exponential and promises to continue. In January, Tree Island launched a Greek yogurt in Vancouver with help from the

23

“I think people nowadays are really looking at the ingredients and they really want to buy food that’s closer to home.”

MERISSA MYLES CO-FOUNDER, TREE ISLAND GOURMET YOGURT

Agricultural Innovation Foundation. As with it’s other products, the Greek yogurt is beyond the ordinary.

“We developed a new ultra filtration process,” Myles said. “We filter the milk to remove some of the watery whey and we concentrate the protein and fat, which makes a thick yogurt. But because we don’t use any powders or thickeners, we can guarantee the traceability to a grass-fed farm. We are also able to produce a really silky texture.”

The company’s new packaging is also innovative, using 50 per cent less plastic than is normally used.

Recently, the company was approached by Thrifty Foods and is now working with the company to introduce its products in that

Merissa Myles and Don McRae, MLA for Comox Valley, sample some greek yogurt at the Island Agriculture Show held in February chain of stores.

“I think people nowadays are really looking at the ingredients and they really want to buy food that’s closer to home,” Myles said. “One of the things that makes our product unique is the quality of the milk as well as our unique flavour profiles. All our recipes are inspired by traditional recipes of the Mediterranean and the Silk Road. We haven’t re-invented the wheel – we have taken and adapted something that we know works.”

Tree Island Gourmet Yogurt is at 3747 Island Highway South in Courtenay. www.treeislandyogurt.com

Merissa Myles and John Watson of CVEDS at Agriculture Show display

There were garden supplies, education sessions and exhibits for the kids at the Agriculture Show held in the Comox Valley

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24

MARCH 2015

BOATING & MARINE Marine Industry is sailing strong Whether on lakes or the ocean, boating is big in British Columbia

BY GOODY NIOSI

F

ew areas in the province a re better k now n for b oat i n g a nd a l l t h i n g s water-related than the Okanagan Valley. With its lakes, b e aches a nd a mu lt it ude of resorts and marinas, the Okan a g a n i s a m e c c a for t h o s e who wa nt to sp end t i me on the water.

However, Vern Nielsen, president and CEO of Dockside Marine Centre in West Kelowna, said that the marine industry has had its challenges in the past few years.

“T he marine business took a huge hit in 2009,” he said.

“We’ve been sta r ti ng to get out of it the last three years.”

Dockside Marine Centre has been serving western Canadian boaters since 1975. It boasts four seasonal operations, three on Okanagan Lake and one in L a ke Cou nt r y a s wel l a s its main operation where it sells and services all kinds of boats from inflatables up to the larger fishing boats suitable for large lake and ocean fishing, from sport boats up to the big open bow and sport cruisers.

Nielsen sa id that a lthough the marine industry thrives in the summer, it’s a year-round economic activity.

“There are cycles but the service business is super busy in the spring and in the fall when people are getting their boats su m m a r i zed or w i nter i zed.

We close down for two weeks around Christmas and we encourage our techs to take their hol id ay s i n t h e D e c e m b e r/ January period, but other than that, we’re busy.” He added that as the business has picked up in the last couple of years, the plunging Canadian dollar has added another challenge to marine sales. In the United States, the early results from the boat shows indicate that bookings or orders for boats are up about 200 per cent over the previous year. And while Dockside Marine also has bookings from several months ago, the lower dol la r mea ns higher prices for boats.

“We don’t know what effect the exchange rate is going to have,” Nielsen sa id, add i ng that, at the same time, predictions are that tourism numbers

Dockside Marine in West Kelowna has been serving the Okanagan for 40 years

“If the economy is good, people love their toys and the ultimate toy is a nice boat.”

VERN NIELSEN PRESIDENT AND CEO, DOCKSIDE MARINE CENTRE

Vern Nielsen says the Marine industry is heavily dependent on the economy will be up and that could have a very beneficial effect on boat rentals this summer.

“T he ea rly i nd ications a re that the tou rism business is going to be excellent this year,” he said, adding that, in addition, because gas prices are so much lower, people are feeling more encouraged than every to get out on the water.

W hen it comes to sales and

renta ls there a re two strong t rend s i n t he i ndu st r y. T he first is pontoon boats. “ We ’ v e h a d t h e b i g g e s t grow th in the last two years with pontoon boats,” Nielsen said. The new pontoon boats can do pretty much everything ot her t h a n wh at re q u i re s a wake.” The other big trend is surf boats.

“Ver y few people watersk i a ny more. People went f rom waterskiing to wakeboarding, which is still big, to the hottest new thing, which is surfing.” Surfing requires a special boat that kicks up a huge wave, often even with a curl that allows a surfer to follow behind the boat without a tow rope, surfing the wave. Nielsen said that Dockside Marine Centre recently brought in the Pavati, which is expected to be the ultimate surf boat.

Nielsen said he is “very optimistic” for the future of the marine industry in British Columbia, with the caveat that it is dependent on the economy. “ I f t h e e c o n o m y i s go o d , people love their toys and the SEE MARINE INDUSTRY | PAGE 26

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ultimate toy is a nice boat. The two hot categories are the surf boats and the pontoon boats and it’s interesting how they keep stepping up those ponto o n b o a t s . F i v e y e a r s a go they were $10,000 – now the most popular ones we sell are $50,000 plus.”

At Ocean Pacific Marine Store and Boatyard in Campbell River, business is stable across all sectors. Ocean Pacific provides ma ri ne suppl ies to pleasu re craft as well as the commercial industry including fishing boats and fish farms. It also repairs boats up to 100 tons.

Compa ny president Bruce Kempl i ng note d t h at lower fuel costs are already making a difference.

“It’s going to help in all areas – people cruising who are coming into BC and also for tow boaters, tugboats, water taxis – it’s a huge impact and it’s going to put more money into the pockets of all the operators.” Along with that, comes a lower Canadian dollar, which, as far as Kempling is concerned, is also good news.

“In the past, whenever we’ve had a lower dollar and low fuel prices, it has usually meant that we get a lot more traffic from the US in terms of cr u isi ng.” He added t hat sh ipbu i ld i ng is on the verge of a n upsw i ng a nd that w i l l

BOATING & MARINE have a spi n-off effect on a l l the related industries. If there is a ny cha l lenge the ma ri ne industry faces, it is a shortage of skilled labour. Happily, that is being addressed. BCIT has just sta rted a new trade program, Marine Mechanical Technician, with its first group currently training.

“That’s been worked on for qu ite some t i me by va r iou s people in the industry,” Kempling said. “It has now come to fruition, so that’s good. We h ave a l l h ad problem s w it h people moving to other parts of Canada for work but it’s nice to see a new trade starting that’s really specific to the industry.”

Fo r t h e O a k B a y M a r i n e Group w ith f ive ma ri nas on Vancouver island and Quadra Island, business is good. Martin Pa ish, v ice president of marinas and attractions, said there is a changing landscape in the business, particularly as it appl ies to moorage. He noted that not too many years ago, few people wou ld consider trailering 26 or 28-foot boats. But now, as more people drive trucks, that is no longer an obstacle. Larger boats still demand year-round moorage, especially 40 plus foot sailboats and yachts that take advantage of the Oak Bay Marine Group’s reputation for world class boathouses. But smaller craft often look for moorage for a month or weeks at a time.

MARCH 2015

Surf boats are one of today’s big trends in water sports Paish also said that the combination of the lower Canadian dollar and cheaper gas prices are having a positive effect on boating that will be felt most strongly this summer. “”I noticed at the Vancouver Boat Show some optimism in people purchasing boats,” he said. “I think the decrease in the price of f uel mea ns that p e ople w i l l u se t hei r b oat s m o r e t h i s y e a r. T h e r e a r e two sides to what the lower

Canadian dollar does: people who want to moor their boats who are coming up from the US but where it has an even greater i mpact is i n sh ipya rd-based a c t i v i t i e s .” H e n o t e d t h a t marinas like Canoe Cove and Westport Marina will reap the benefits. Perhaps most significantly the lower dollar will see more Americans cruising north this summer.

“It’s an incentive for them to visit our Southern Gulf Islands

and our Inside Passage,” Paish said. “If they’ve been waiting for a good year to do that, this is likely going to be an excellent year to do it.” For the longer term future, Paish said that the Oak Bay Marine Group’s strategy is to excel in customer service, make sure that the coast’s marine environment is maintained and to diversify its products a nd serv ices to include things like kayak and rowboat storage and rentals.

27

MARCH 2015

Community Futures made a big difference to the Painted Turtle Guesthouse

Hans Van de Kamp

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A NA I MO - T he Pa i nted T u r tle Guesthouse in dow ntow n Na na i mo is one of the community’s big success stories. The awa rd w i n n i ng g uesthouse has attracted people from all over the wo rld a n d i nt ro d u c e d t h e m to n o t o n l y N anaimo but to all of Vancouver Island.

Bruce and A ngie Barnard, who fou nded the busi ness i n 2004, sold it last fall as a thriving enterprise that did well for them and continues to s u c c e e d u nd e r n e w ownership. Barnard said that all of this could not have been possible without the help of the local Community Futures.

The Barnards had just c o m e to C a n a d a f ro m P e r t h , A u s t ra l i a , h a d no Canadian credit record and were a start-up business in the tourism i n d u s t r y. T h i s w a s a difficult proposition for primary lenders, Angie said.

“The benefit of

Community Futures was that we rallied a group of local champions that helped get our business mov i ng th rough the chains of financing and development permits. The Business Development Bank and the Downtown Business Association were instrumental in helping, and Community Futures became as much a champion for us as they were a financial partner.”

The Barnards operated the Painted Turtle for 10 years. A ngie said there were the usual challenges associated with operating a business 24/7, but t h o s e we re m ore t h a n balanced by the joys of welcoming people from around the world and the financial rewards as well.

“Every day we met people who fel l i n love w i t h N a n a i m o ,” s h e said. “We got constant rei n forcement of what an incredible location we a re i n. We focused ou r customer service not just on highlighting the best of Nanaimo, but also the

best of Vancouver Island.

The business itself had a great return on investment becau se we were passionate about what we were doing.”

After selling the busine ss, Com mu n it y F utures approached Angie to volunteer on its loans committee.

“It was very easy for me to say yes because I was a client for 10 years,” she said. “I understand the b e n e f i t s o f C o m m u nity Futures as a lending orga n i zat ion for sm a l l businesses, and my passion and heart is in accelerating small business g row th. Com mu n ity Futu res of fers f lex ible loans for businesses that will benefit a community overall. Primary lenders are generally only looki n g at a si n g le b ot tom l i n e ; C o m m u n i t y F utures also considers the community impact of the business it is funding.”

T he Pa inted Tu rtle Guesthouse is at 121 Bastion Street in Nanaimo. www.paintedturtle.ca

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MARCH 2015

JOHNSTON, JOHNSTON AND ASSOCIATES LTD: AWARDS, NEW PARTNERS AND EXPANSION

In the firm’s new boardroom, from left, Erin Gjelsvik, Michael Johnston, Doug Johnston and Carla Boehm

Nanaimo firm now one of the largest Certified General Accountant firms north of Victoria

BY MARK MACDONALD

N

A NA IMO – Johnston, Johnston and Associates Ltd. enjoyed arguably their best collective year ever in 2014.

The Nanaimo Certified General Accountant firm was named Professional Company of the Year at the Vancouver Island Business Excellence Awards January 23, a crowning achievement for Senior

Partner Doug Johnston, who has been with the firm for over 40 years.

Yet Johnston, whose son, Michael Johnston joined the firm in 1998 and is a partner, sees last years’ addition of Carla Boehm and Erin Gjelsvik as partners was an exciting development for the firm, which is now one of the largest Chartered Professional

Accountant-Certified General Accountant (CPA, CGA) north of Victoria on Vancouver Island.

“Our firm made a determination that, not only was it necessary to grow; more importantly, it was going to be necessary to grow in experience,” says Johnston. “We were successful in attracting two new managers from other accounting firms in

Nanaimo during the past year, as well as having two new CPA, CGA’s added to our firm.”

John Bratkowski and Susan McInnes recently obtained their CPA, CGA designations, bringing the total designated accountants at Johnston, Johnston & Associates Ltd. to six.

SEE JOHNSTON | PAGE 29

Congratulations Johnston & Johnston

250-758-7653 www.coastrealty.com

29

MARCH 2015

Erin Gjelsvik, CPA, CGA, Partner

JOHNSTON CONTINUED FROM PAGE 28

The company was founded over 52 years ago by Robert A. Barclay, FCGA. Doug Johnston started his professional career in 1974, received his Certified General Accountant designation in 1976, and became partner at Barclay Tarr Walters & Co. in 1977. In 1990, he bought out the partners and continued the practice, which is now known as Johnston, Johnston & Associates Ltd. “We have been fortunate to be able to provide professional services to some of Nanaimo’s most successful businesses, including the Tom Harris Automotive Group, the Lasqueti Island Fishing Group, the Central Island Distributors Trucking Group and Coast Realty Group,” notes Johnston. “With our clients, we believe that our primary achievement has been to act as trusted business advisors, in addition to providing the traditional accounting and advanced tax services.”

“For many of these friends and clients, we have been their advisors from the very beginnings of their businesses to the present time,” he said, adding that although many of their clients are in the central Vancouver Island and Nanaimo area, they also act for clients throughout the island and the lower mainland.

Carla Boehm, CPA, CGA, Partner Johnston, Johnston & Associates Ltd. provides a wide range of corporate and personal tax related services to clients. For business owners, those include start-up to incorporation, reorganization, estate and succession planning to selling and wind-up.

Their areas of expertise include real estate, commercial fishing, automotive, professionals, small business, retail, strata corporations, societies and not-forprofit organizations, corporate reorganizations and forensic reviews.

J JA has ser ved as aud itors for both the Certified General Accountants Association of Canada and the Certified General Accountants Association of British Columbia, and is a long-time member of these organizations.

New partner Boehm first became interested in accounting while providing bookkeeping, accounting, tax planning and gover n ment f i l i n g s for her family’s business. That eventually led to working in public practice and obtaining her CPA, CGA designation.

“After being in public practice for nearly 12 years, and with my own kids now grown, the time was right for me to take on a new challenge,” she says. “It has been a very rewarding experience, taking on new responsibilities and working with all our clients

Michael Johnston, CPA, CGA, Partner

“Our firm made a determination that, not only was it necessary to grow; more importantly, it was going to be necessary to grow in experience.”

MICHAEL JOHNSTON JOHNSTON, JOHNSTON AND ASSOCIATES PARTNER

Doug Johnston, CPA, CGA, Senior Partner

and staff here at Johnston, Johnson & Associates.”

Gjelsvik started at JJA as an accounting student, and quickly learned what it meant to not only be an external accountant, but an advisor.

“I have developed close business relationships with a number of our clients, and take great pride to be able to continue these relationships with the next generation,” she says.

Both new pa r tners a re excited about the firm’s future prospects.

“We are seeing many of our clients passing along their legacies to their children,” notes Gjelsvik.

“I am looking forward to working with our clients to facilitate the transfer of their businesses to the next generation, and working closely with the next generation as they continue to grow their businesses.

“Carla, Michael and I have different experiences, strengths and abilities that we can draw from, and I believe that makes us a very valuable team.”

Adds Boehm: “We are all very optimistic about the future here at JJA. We have a great group of friendly, knowledgeable staff which wants to provide all our clients with valuable service and help them with all their accounting, tax and business planning needs, whether they are brandnew start-up companies or a

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long-term success story.

“We always strive to provide more than just the numbers, to help act as business advisors to help the business grow and succeed in the future.”

Michael Johnston is excited about the future of the accounting firm.

“Last year, we brought in Carla and Erin as partners, which has given us a really good mix of age, experience and personalities,” he notes. “Unlike the sole practitioner, who has to try and know everything about everything, having the three younger partners allows us to spread out the work load and allows each of us to specialize in certain areas.”

Michael attended Malaspina University College (now Vancouver Island University), and joined his father at the firm, where he continued his education through correspondence.

“I started working here when I was 20 years old, and with it being my father’s firm, it has always been more than just a job for me,” he says. “Whether we are in the office, or at a family function or watching my kids play sports, we are always talking about business and what is happening in the firm and what needs to get done for certain clients, so becoming a partner for me was a natural progression.

SEE JOHNSTON | PAGE 30

30

MARCH 2015

JOHNSTON CONTINUED FROM PAGE 29

“I have worked here for 17 years and been a partner for the last 10 years now, so I have been able to learn a lot from working with Doug and have begun transitioning some of his work over to me. As the years go by I have been able to take on more and more responsibility and allowed h i m to concentrate more on some of the work that he is most passionate about. Becoming a partner, to me, means that I can continue to support my family and do what I like to do.”

To complement the growth in the partnership and staff, Johnston, Johnston & Associates Ltd. purchased an adjacent strata unit in its Lakeview Centre location on Wellington Road and have combined the two offices, creating 4,400 square feet of modern office space, with a further 800 square feet available for future expansion.

During 2014, the firm completed its transition to a “paperless” office, meaning that virtually all of its services are now provided in an electronic format.

“I n add ition to adapti ng a paperless office, we have made other environmental advances including switching to LED lighting, implementing a reduce, re-use and recycle policy, and installing an energy efficient heating and cooling system in the office.

“With the additional

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The partners at Johnston, Johnston and Associates Ltd., from left: Erin Gjelsvik, Michael Johnston, Doug Johnston and Carla Boehm professional staff and partners, we have benefited from having additional capacity and resources which has allowed us to expand the consulting part of our practice,” Doug notes. “With the aging demographics, new rules for trusts, as well as a relatively new Wills, Estates and Succession Act, there is a great need to have the time to work with our clients in reviewing and updating existing wills and reorganizing the corporate structure of their businesses to facilitate the transition of wealth to the next generation.”

Johnston, Johnston & Associates Ltd. has also reviewed, updated and streamlined all of its existing procedures and firm

Congratulations tiions Johnston & Johnston from all of us at Central Distributors 250-716-8855 www.centralsiland.ca 2050 Balsam Rd. Nanaimo

administration to take advantage of “best practices” from other companies from whence their new accountants have come.

Michael Johnston is a regular participant in the Big Cheese Charity Classic hockey game featuring Nanaimo-area business owners and managers, while Doug is a long-time oldtimers’ hockey stalwart, whose determination on the ice is legendary.

Well known for his community building contributions, Doug Johnston was a driving force behind the construction of Cliff McNabb Arena in the 1980’s, serving as founding chairman of the Nanaimo A rena Society. A former president of the

United Way of Nanaimo, he has also served as vice-chair of the Nanaimo Centennial Recreation Society that was responsible for bringing the Royal Bank Cup Junior A national junior A hockey championship to Nanaimo.

The successful tournament’s f i n a nci a l legacy cont r ibuted greatly to the upgrading of Frank Crane Arena, including the installation of new seats at the home of the BC Hockey League’s Nanaimo Clippers.

Doug has also served as chair of the Heritage Revitalization Program, a City of Nanaimo committee responsible for the administration of the Fitzwilliam Street revitalization program.

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The firm is also a finalist for the Greater Nanaimo Chamber of Commerce Business Achievement Awards in the Economic Development Stalwart category.

The firm has been a member of the Chamber for over 37 years.

Winning the Business Excellence Award in January was a touching moment for Johnston, who said: “Given the quality of the other nominees, we were both surprised but very pleased to win the Professional Company of the Year Award for Vancouver Island.”

Johnston, Johnston & Associates Ltd. is at #1-4488 Wellington Road in Nanaimo. www.jjacga.com

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32

MARCH 2015

POSITIVE CHANGES FOR K&S PETROLEUM SALES Company continues to grow and thrive on Vancouver Island

N

ANAIMO - Changes have recently taken place at K&S Petroleum Sales in Nanaimo. Until recently K&S was a commissioned agent for Chevron, hauling fuel up and down Vancouver Island. Now, K&S is a re-seller or marketer for Chevron. It’s a change in the business model that has benefits for K&S, said company owner Kerry Coulson.

“We can now buy and sell product direct. Where before we had a contract as a commissioned agent to haul fuel, we now have contracts as hired carriers or re-sellers to haul their fuel for them. We also maintain and manage Chevron’s five Cardlocks from Duncan to Campbell River. I think this gives us a bit more freedom and allows us to do more things. We’re able to be a little more aggressive in the market.” That means K&S can solicit business, such as the home heating fuel market, that perhaps it didn’t in the past.

K&S hauls a tremendous amount of fuel for various businesses on Vancouver Island including for BC

Congratulations to Kerry and his team at K&S Petroleum Sales!

P 250-758-5217 F 250-758-1444 2230 McCullough Road Nanaimo, BC V9S 4M8

Central Island is a Proud Supplier to K&S Petroleum Products 250-716-8855 www.centralsiland.ca 2050 Balsam Rd. Nanaimo

K&S Petroleum Sales hauls Chevron fuel up and down Vancouver Island Ferries, the Coast Guard and the logging industry. It hauls everything from automobile fuel to jet fuel. It also sells Chevron lubricants from its warehouse on Maki Road.

While it has always sold lubricants, that model too has changed, Instead of selling as a commissioned agent to Chevron, it now does so for a separate marketer who bought the lubricants business in Vancouver and on Vancouver Island. It also transports those lubricants up and down the island.

Lubricant customers include many of the same customers that K&S hauls fuel for such as Western Forest Products. It sells lubricants to the marine business, truck companies, pulp mills and the logging industry.

K&S is a large and thriving company employing about 23 people, most of them truck drivers who haul product from Victoria to Port Hardy and west to Ucluelet and Tofino.

Coulson began his career in petroleum as a truck driver with Imperial Oil in the 1980s in Burnaby. He moved from there to administration, working in various departments including safety and the environment. He had begun working in retail when he was transferred to Prince George as a retail representative. When the Chevron Bulk Plant in Prince George became available, Coulson put in an application and was successful in attaining the business as a commissioned agent. Two

K&S is now a re-seller or marketer for Chevron

“As K&S, our commitment has always been to providing excellent service, a quality product and reliability – I think that has really helped us service the market well.”

KERRY COULSON OWNER, K&S PETROLEUM SALES

Kerry Coulson says that K&S Petroleum Sales is committed to the local market

years later, in 1995, the Nanaimo business came available. Again, Coulson applied to take it over and was successful. Coulson said the Nanaimo location allowed him to be close to his family.

He left the Prince George operation and helped make the Nanaimo business one of the most successful in the province. In 1995, K&S employed half a dozen people and operated three trucks. Today it employs 23 people and owns 10 power units and nine trailers. It has easily more than doubled in size.

Coulson also took over the Victoria and Campbell River warehouses, both of which he eventually closed, managing and servicing all of Vancouver Island from the Nanaimo location.

In 2013, Coulson also purchased Highway Tire 1991 Ltd. from his one

time neighbour on Maki Road. He has since moved the business to South Wellington as Highway Tire 2013 Ltd. where it is also growing and thriving. Talking about his success over the years, Coulson said.

“Chevron Canada is a global company but a regional marketer, meaning they have the only refinery in Burnaby and a large distribution terminal in Cobble Hill. BC is their core market so Chevron is committed to this market. As K&S, our commitment has always been to providing excellent service, a quality product and reliability – I think that has really helped us service the market well. And we have been able to retain and grow our market share.” He added that K&S plans to continue doing well on Vancouver Island.

“We’re well situated in our business. Chevron knows us and we know them and I think that’s important to a company like Chevron – they hold us in pretty high regard.” He noted that K&S has a safety record that is enviable across the province. The company’s safety record is second to none on Vancouver Island.

“In all of Chevron’s network, we’ve had one of the best safety records year after year and we’re one of the safest carriers on Vancouver Island. We’re committed to this market and I think the economy on Vancouver Island will stay strong – that should keep us busy for a number of years.”

K&S Petroleum Sales is at 33 Maki Road in Nanaimo.

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CAMPBELL RIVER

MARCH 2015

Feds invest in Search and Rescue Station

O

n beha l f of Gail Shea, Minister of Fisheries and Ocea ns, John Duncan, Minister of State, Chief Government Whip, and Member of Parliament for Vancouver Island North, announced an investment of approximately $1.5 million to support Canadian Coast Guards assets that contribute to maritime safety: the Search and Rescue Station in Campbell River and eight lighthouses on Vancouver Island and BC Central Coast.

The announcement will support the important work of our dedicated members of the Canadian Coast Guard in protecting mariners and ensuring the safety of

Canadian waters. The funding will go towards lighthouses building renovations and exterior repairs such as engine room replacement, walkway and road improvements.

Additional funding will also be provided to improve the shore-side operation space at the Campbell River Search and Rescue station.

Since 2006, the Government of Canada has provided an unprecedented level of funding to support investments in public infrastructure across the country.

Last fall, Prime Minister Harper announced an additional investment of $5.8 billion over the next two years to build and renew infrastructure across the country to

support Canadian heritage, First Nations education, defence, borders, research, small craft harbours, transportation and search and rescue. As part of this funding, Fisheries and Oceans Canada and the Canadian Coast Guard will receive a total of approximately $551 million.

The Canadian Coast Guard has been present in Campbell River for over 30 years and the waters around Campbell River see a high volume of commercial and recreational vessels. This station receives a number of calls for assistance each year. The Campbell River Search and Rescue Station is one of 11 in British Columbia.

33

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Council approves capital projects for 2015 budget

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t its Feb. 25 meeting, City Council finalized Campbell River’s 2015 budget with a 1.7 per cent property tax increase.

The increase equates to approximately $24 per year for the average Campbell River home (valued at $264,200). In comparison, the Canadian Consumer Price Index rates inflation at 2.1 per cent.

Council also increased the Parks Parcel Tax rate from $25 to $37 per parcel and confirmed no change to the percentage of property taxes paid for by the business class (21 per cent).

Properties in the Managed Forest

Lands tax class will continue to see an increase phased in over three years (started in 2014) that will generate $46,000 this year. The Utilities tax class rate will also increase (phased in over four years, started in 2014), that will generate $138,000 this year.

An additional $340,000 in property tax revenue will come from new building and development in the community.

The City of Campbell River’s operating budget for 2015 will be $62 million, with another $15,716,980 for capital projects (not funded through property taxation).

Council approved extensive

capital plans for sewer and water infrastructure and modest service increases.

A major upgrade to Highway 19A from Simms Creek to McCallum Park is proposed, dependent upon Build Canada senior government grant funding.

Highlights of enhanced services approved: • New by law officer • Incentive programs for downtown revitalization • Graffitti clean-up • Bus stop improvements • Community clean-up • Community Health Network funding support

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MARCH 2015

MOUNT BENSON MECHANICAL ENJOYS ENVIABLE REPUTATION “We keep a core group of Company principals deliver on their promises

N

ANAIMO - Mount Benson Mechanical has become a highly respected industry name since it was founded in 1991 by Bruce Heathcote and Greg Thompson. In 2005 Tim Cessford was added as a third partner. Heathcote and Thompson both retired in 2009. Since then, Tim Cessford and partner Chris Konefall have been working hard to maintain and grow the company’s reputation as a reliable contractor that does excellent work over and over again.

Judging by the projects they have completed, they have succeeded beyond expectations.

Mount Benson Mechanical is a mechanical contracting company working on commercial, institutional and multi-family projects.

The company installs and services all facets of infrastructure systems including plumbing, heating, fire protection, gas and H VAC. The original owners, built the company’s clientele and reputation.

“They left us a good foundation,” Cessford said. “We worked with the company for 12 years.

When it was time to retire Heathcote and Thompson had a succession plan – we were lucky to be involved in that.”

The company is awarded projects through a number of different avenues, the public tendering process, design build and negotiated contracts where their impeccable reputation means a great deal.

“Construction is a very competitive environment,” Konefall said. “And that’s where Tim and I come into play as far as creating detailed estimates and proposals.” He added that in recent years design/build projects are becoming more popular. In that case, Mount Benson Mechanical is brought on board at the planning stage.

“With our experience, we know

individuals, so our clients get to know what member of our team is going to be in the field working with them. It takes the guesswork out of how we do things.”

CHRIS KONEFALL PARTNER, MOUNT BENSON MECHANICAL

our product lines; we can help direct the designers to the most cost effective and eco-friendly solutions.”

Mount Benson Mechanical also has “select tender” or “preferred contractor” status with many top contractors in the city.

Mount Benson Mechanical has recently been involved with three different local firehall projects; Nanoose Firehall, Gabriola Firehall. It is also currently building the Qualicum Beach Firehall.

The company has also done a significant amount of work with R.W. (Bob) Wall Ltd. including the new Real Estate Webmasters building in downtown Nanaimo, the Marinaside Condominiums and the Millstone Medical building near the Nanaimo General Hospital. “We have a very successful relationship with Bob Wall’s team,” Konefall said. “We have completed many medical and dental facilities recently, including a two-story medical building in Parksville.”

W hat keeps Mou nt Benson Mechanical on top? Konefall said that their philosophy or tag line could be simply stated thus: “Promise the world and then find a way to deliver it.”

Clearly, the company does deliver: proof is in recent award nominations: 2015- Nanaimo Chamber of

Mount Benson Mechanical offers plumbing, heating and HVAC installation throughout Vancouver Island HA PHOTOGRAPHY

Tim Cessford and Chris Konefall believe in delivering the highest quality work HA PHOTOGRAPHY

Commerce- Business Stalwart 2 015- B u s i n e s s E x c e llence awards finalist- Trade Contractor Cessford said, “I think our long standing reputation helps

provide us with opportunities to bid on these jobs, we are trying to carry on the same tradition as before – doing quality consistent work and servicing the client’s needs. We are super reliable; we

Canada

Flocor is proud to partner with Mount Benson Mechanical 2560 Kenworth Road., Nanaimo, BC, V9T 3Y4 Tel: (250) 758-1551 • Fax: (250) 758-1160

ocor.ca

• PLUMBING • PVF • HYDRONICS • HVAC 2220 Wilgress Road, Nanaimo, B.C. V9S 4N4 Phone: (250) 758-9196 • Fax: (250) 758-9422

do what we say.”

Konefall stressed that the industry is extremely competitive with tight time frames and even tighter budgets. He said that clients rely on them for their creativity and problem solving abilities. The company is known for bringing projects in on schedule and on budget.

“One thing that we really have going for us is that we have a reliable team,” Konefall said. “Most of our team members have been with us for five to six years. We don’t have a lot of employees for a short term basis. We keep a core group of individuals, so our clients get to know what member of our team is going to be in the field working with them. It takes the guesswork out of how we do things.”

Mount Benson Mechanical also has a reputation as a top-notch service provider with a service department that has long standing contracts with clients like Kiwanis, Worksafe BC and Vancouver Island University.

Konefall said that Mount Benson Mechanical takes a personal approach to every project with the partners working in the field alongside their crew. Along with that, the company is known for its ethical approach to business.

Cessford and Konefall also make it a point to stay on the leading edge of technology.

“This is where Tim and I shine,” Konefall said. “It’s the amount of research that we put into our projects. It’s our job to stay on top of the changes. If an engineer specifies a new piece of equipment, we’ll do everything we can to learn about it before we get to the installation.

Mount Benson Mechanical is at #3-2266 McGarrigle Road in Nanaimo.

Website: www.mountbensonmechanical.com

PORT MCNEILL

MARCH 2015

35

AGM HITS THE SPOT The Port McNeill & District Chamber of Commerce is seeking partners to continue support the economic

PORT MCNEILL

growth of our businesses and community.

CHERYL JORGENSON

W

h e n e n c o u ra ge d to think outside the box, the Port McNeill & District Chamber of Commerce took its Annual General Meeting outside “official walls” and went a little more casual.

Many thanks going out to The Rock Pub for hosting this year’s annual meeting. The take on what can normally be a rather dry event was wonderfully refreshing. The appetizers, amazing; thanks to Northern Lights Restaurant and Community Futures Mount Waddington. Following the formal section of the meeting, the evening’s address dealt with the question of Chamber “relevancy” in Port McNeill. Shelley Downey, presenter and outgoing Chamber Treasurer queried on topics such as “what are we doing right” and in fairness, “what are we doing wrong”. To this end, the

Port McNeill & District Chamber of Commerce is seeking partners to continue support the economic growth of our businesses and community. The presentation was interactive and engaging.

We will do this again!

2014 Mt. Waddington Jobs and Career Expo is a hit with North Island employers!

Mount Waddington Event organizers say that registrations for table and booth displays are rapidly filling up. With the event just 5 weeks away, interested employers are encouraged to reserve their space now.

The website, www.mwjobexpo.

com, is a one-stop shop for employer registrations, sponsorships and event information.

David Mitchell, Manager of Community Futures Mt. Waddington and planning committee member said, “Events like the Mount Waddington Jobs and Career Expo are a great opportunity to showcase your business, the jobs you create and to connect with prospective employees from right here on the North Island.”

In a recent Op-Ed by Shirley Bond, Minister of Jobs, Tourism and Skills Training, wrote, “A recent survey showed that 59 per cent of young adults in this province simply don’t know how to get started. They don’t have the right information on what it’s like to work in skilled trades and technical positions.

They know it’s a good pay cheque but they also think there are few long-term prospects.”

The Job Expo makes it clear that there are good jobs and careers right here in our own communities. For more information about your opportunity to get involved call 250-956-2220 or go to www. mwjobexpo.com.

Cheryl Jorgenson is executive director of Port McNeill Chamber of Commerce and can be reached at 250-956-3131 or portmcneillchamber@telus.net

GLOBAL CONNECTIONS l LOCAL EXPERIENCE l TRUSTED RESULTS Coffee Shop Busy coffee shop in Departure Bay Ferry Terminal.

Nanaimo l $78,000

Busy Restaurant Profitable seasonal Mexican restaurant. Established in 2002.

Nanaimo l $395,000

Trucking & Landscaping Business Full service, year round trucking & landscaping, operating since 1998.

Nanaimo l $1,500,000 l L&B

Under Contract

News Stand Departure Bay Ferry Terminal, steady year round traffic.

Nanaimo l $295,000

Greenhouse Operation Successful seasonal wholesale operation, established in 2005.

Lantzville l $295,000

Equipment Sales & Rental Shop Premium performer. Specializing in equipment rental & sales.

Port Alberni l $1,965,000 l L&B

Under Contract

Flooring Retail/Distributor Popular discount flooring retailer founded in 2003.

Nanaimo l $295,000

Well Established Pub Superb neighbourhood pub operation in leased premises.

Nanaimo l $398,000 Hotel & Pub 7 room hotel and neighbourhood pub. Land, building & business.

Port Alberni l $439,000 l L&B

Gerry Van Vaals*

250 616 2155

gerry.vanvaals@DTZnanaimo.com *Personal Real Estate Corporation

Moving & Storage 31 unit storage facility and moving company on 1.96 acres.

Parksville l $2,495,000 l L&B Pro Mac Manufacturing Well-established, profitable business located on 1.3 acres.

Duncan l $4,975,000 l L&B Mobil 1 Lube No franchise fees! Turn-key oil change operation located in Mariner Square.

Campbell River l $495,000

36

MARCH 2015

IS A SALESPERSON’S FAILURE A SALES MANAGEMENT FAILURE? When hiring, even the most sophisticated hiring process in the world,

SALES JOHN GLENNON

C

an we as sales managers take credit for our salespeople’s success? How about their failures? Gather a group of sales managers and the conversation inevitably turns to their people; their A performers, B performers, and C performers. Which group do you think demands most of their conversation? Typically the answer is the lowest performers. ‘C’ performers use more resources, occupy more worry time in the mind of a sales manager, and may even be considered a personal failure by the manager.

When hiring, even the most sophisticated hiring process in the world, gauging the possible success of a salesperson is an inexact science. Lowering the risk factors by using good assessment tools and interview skills is critical. Success in the past is indicative of success in the future, but there are always a few unknowns that can affect that.

Things like problems in their

gauging the possible success of a salesperson is an inexact science personal life can affect their effectiveness, and that’s something we can’t foresee. We do the best job we can, involving all the technology and expertise available and we try to get an 80% match at best.

The rest has to be cultivated and grown.

The job of the sales manager is to help their people be successful.

Coaching, mentoring, training and supervising are all part of the management role, and on-boarding is a time demanding process.

The job is made easier, and the outcomes made better, by the willingness, openness and eagerness of the salesperson to ‘get it’, how hard they are willing to work, and how able they are to adapt and change. The responsibility lies on both shoulders – the manager to provide the resources, and build the skills of the salesperson and the salesperson to implement.

Cont i nued suppor t ca n be provided by the sales manager

through setting expectations, long-term learning and through accountability. This is achieved through pre-call planning and debriefing calls, teachable moments, goal setting and creating a culture that develops business people in sales. However sometimes, ‘you can lead a horse to water …’. If the sales manager is providing the support, the work, and responsibility, then it must be the salesperson. If they sidestep responsibility, don’t show initiative, refuse to comply to the accountability and key performance indicators, there is little the manager can do but institute corrective measures for the company.

So, is a salesperson’s failure, a failure of sales management? It comes back to the IF. Success in sales is a team effort. There are responsibilities for both the salesperson and the sales manager. IF there are too many failures the breadcrumbs may lead back to the sales manager.

Copyright 2014 Sandler Training and Insight Sales Consulting Inc. All rights reserved.

John Glennon is the owner of Insight Sales Consulting Inc, the authorized Sandler Training Licensee for the Interior of British Columbia. He can be reached at jglennon@sandler. com, toll free at 1-866-645-2047 or visit www.glennon.sandler.com

GETTING IT RIGHT, RIGHT AWAY An assignment of rights

Thank You

from the inventors would

TO OUR EDUCATION CONCERT AND FEBRUARY COMMUNITY PARTNERS PERFORMANCE SPONSOR

have been so simple when

SERIES SPONSOR

they were partners.

INVENTING EDUCATION CONCERT SPONSORS

ANNE FLANAGAN

Community Support

O Government Support

Vancouver Island Symphony choir programs presented by

“Send a Symphony Musician to School” program supported by

Thank you to School Districts #68 and #71, in addition to private schools on Vancouver Island

SEASON SPONSORS

w w w.vancouverislandsymphony.com

ver a yea r ago I w rote about getting it right, r i g ht aw ay...i n o t h e r words, making sure that all the legal documents are in place to ensure that you own what you think you own and you can obtain patent protection for what you own. I’m writing about the same topic today, because I have again seen a lot of avoidable mistakes.

What I am going to tell you is not legal advice – just observations from someone who has seen the same mistakes occurring time and time again.

I recently saw a partnership go sideways. Not a week later, I was in a meeting with another partnership. When the partners

were questioned about the company structure, IP ownership, buy-sell agreements and the like, they responded that they trusted each other absolutely and completely – like brothers. They were in it together for the long term and were not concerned. I cringed. Maybe it all will work out well, but times change. The partners may well stay friends, but one might have to move away or may not have the necessary cash flow to continue being part of the company. After all, getting a company up on its feet and running usually takes an infusion of cash and/or living on beans for a while. In the case of the failed partnership, there were contractual agreements between the partner’s consulting companies that included an IP clause. However, there were no assignments

of rights from the inventors to either their consulting companies or the partnership. This is not an insurmountable problem, but nor is it clean. An assignment of rights from the inventors would have been so simple when they were partners. The two do not want to work together, but there are no clauses to guide them in splitting up the company, or for one partner buying out the other.

I am also working with a partnership that has struggled along for a few years. I am sure they have both eaten a lot of beans and put in many very long hours.

T hey a re con f ident i n e ach other’s commitment and contribution. But, they are also confident that they have good legal agreements to cover off each and every eventuality. It cost them money when they had very little, but the money spent on a good corporate commercial lawyer was well worth it.

Not legal advice, but something to think about.

Anne Flanagan is the principal at Alliance Patents. She can be reached at anne.flanagan@ alliancepatents.com

NANAIMO

MARCH 2015

37

Farriers still an important profession on Vancouver Island Pat Turner one of dozens of professional farriers working in the mid-island region

BY GOODY NIOSI

“The beauty of Vancouver

C

Island is that this is where

EDAR - City dwellers on Vancouver Island might find it difficult to believe, but according to Pat Turner, a professional farrier in Cedar ju st sout h of Na n a i mo, t he mid-island area from Duncan to Courtenay, boasts the second largest horse population in the province. It comes as no surprise then, that what may seem an arcane profession, is keeping Turner and dozens of others like him busy and earning a nice income year-round.

Turner decided to become a farrier in 1993. He had been training and transporting horses for some time, but he was raising a family and the part-time work wasn’t going to be enough. So he enrolled in Kwantlen College in Langley and made the daily commute to the city, walking on the 5.15 a.m. sailing and catching the evening sailing back.

“It was a really long year,” he said. “But I think in every situation, we have the choice to make

people want to come to retire – and often they have some discretionary income and there might be money for that horse the mother or daughter or granddaughter has always wanted.”

PAT TURNER FARRIER

it pleasurable or not, based on our outlook on the world. So that was my studying time.” In 1994 he began shoeing horses.

He already has a good reputation in the horse world and finding customers came fairly easily.

Turner estimates there are about

45 farriers on Vancouver Island – and they’re kept busy. People like himself, with only one acre of land, keep a couple of horses.

Work varies during the year.

He noted that many people don’t shoe their horses in the winter because they don’t ride as often – but the horses’ hooves still need to be trimmed. Trimming takes 15 – 20 minutes while shoeing can take 1.5 hours. Averaged out, on any given day, Turner said he “climbs under” 8 – 10 horses and sees 300 – 400 every eight weeks. How good a living can a farrier make?

“We’re a one income family and we’ve been able to support ourselves,” Turner said. He added that Kwantlen College graduates about a dozen farriers each year.

Young people today wanting to start out are better off pursuing a career in places like Port Alberni or Port Hardy, areas that are chronically short of farriers.

As for his future, Turner says it’s bright.

“The beauty of Vancouver Island is that this is where people

Pat Turner (with Kootenay) shoes hundreds of horses every month want to come to retire – and often they have some discretionary income and there might be

money for that horse the mother or daughter or granddaughter has always wanted.”

The secondary residential ties must be looked at collectively in order to evaluate the significance of any one such tie.

If you have significant ties in Canada, you are considered to be a resident for income tax purposes.

II. Deemed Resident • You sojourned in Canada for 183 days or more (the 183-day rule) in the tax year and do not have significant residential ties with Canada, and are not considered a resident of a nother cou ntry u nder the terms of a tax treaty of another country.

• You lived outside Canada during the tax year and did not have significant residential ties and you a re a gover n ment employee, a member of the Canadian Forces including their overseas school staff or working under a Canadian International Development Agency assistance program. Family members of persons under this situation are also considered deemed residents.

III. Non-Resident • N o re s i d e n t i a l t i e s i n Canada and lived outside Canada throughout the year.

• N o re s i d e n t i a l t i e s i n Ca n ad a a nd stayed i n Canada for less than 183 days

• Deemed not to be a resident under the provisions of a ta x treaty between Canada and another country.

IV. Deemed Non-Resident • Resident of Canada under the ta x treaty a nd a lso considered a resident of a nother cou ntry u nder the tax treaty but • Ties with another country are such that under the tax treaty, you would be considered a resident of that other country.

Based on your answer to the above facts, you w i l l have a general idea on which income tax return to use when filing you r i ncome ta x i n Ca nada.

The tricky part is determining whether your residential ties is enough to consider you a resident of Canada or if there is a tax treaty between your country of origin and Canada. Visit your professional accountant to get help.

TESTING FOR CANADIAN RESIDENCY

I

n Canada, a person’s residency status is the key to knowing your income tax obligation.

Residency status does not necessary mean having a permanent resident visa or being a Canadian citizen. You can be a resident for income tax purposes even though you are not a Canadian citizen or permanent resident visa holder.

As well as determining your income tax obligation, residency determines which social benefits you are eligible to receive, such as the Universal Child Care Benefit, the Canada Child Tax Benefit, and the GST/HST credit.

So how do we determine whether a person is a resident of Canada or not? Here are the facts based on the folio published by the Canada Revenue Agency (CRA).

(Folios are regular information sheets setting out the CRA’s interpretation of a tax act).

Resident

Joyce Smith, President and CEO of JA Smith and Associates D ef i n it ion of t he t y p es of residency I. Ordinary Residents • One is ord i na ri ly resident in the place where, in the settled routine of his or her life, he or she reg u l a rly, nor m a l ly or Non - Resident

• Taxed on worldwide income

• Taxed only on income from Canada

Types of Resident

Types of Non-Resident

• Ordinary Resident

• Non-Resident

• Deemed Resident

• Deemed Non-Resident

Worldwide Income • Ordinary – taxed during the part of the year in which he or she is resident in Canada, during the other part, taxed as a non-resident • Deemed Resident – taxed throughout the year

customarily lives.

• Residence in the course of the customary mode of life of the person conc e r n e d i s c o n s i d e re d , and it is contrasted with special or occasional or casual residence.

• The two above definition will be easily defined by determining one’s residential ties in Cananda.

Sig n i fica nt residentia l ties are the individual’s: a. Dwelling place (or places) b. S p ou se or c om mon l aw partner and dependents.

Secondary residential ties are: a. Persona l property i n Canada b. Social ties (memberships in Canadian recreational or religious organizations) c. Economic ties with Canada (employment, bank account, retirement savings plan, credit card and securities accounts) d. Landed immigrant status or appropriate work permits in Canada e. Hospitalization and medical insurance coverage from a province or territory of Canada f. A d river’s license from a province or territory of Canada g. A veh icle registered in a province or territory of Canada h. A seasonal dwelling place in Canada or a leased dwelling place i. A Canadian Passport j. M e m b e r s h i p s i n Ca nadian unions or professional organizations.

J.A. Smith & Associates Inc. is a team of dedicated professionals who provide reliable accounting, financial management and tax services to businesses and individuals. They can be reached at 1-800-343-6133.

WHO IS SUING WHOM

38 WHO IS SUING WHOM The contents of Who’s Suing Whom is provided by a thirdparty resource and is accurate according to public court documents. Some of these cases may have been resolved by publication date.

DEFENDANT Cedar Road Bioenergy Inc PO Box 352 Stn A, Nanaimo, BC PLAINTIFF Allnorth Consultants Ltd CLAIM $ 7,509 DEFENDANT Cedar Roofs Only Victoria 5208 Santa Clara Ave, Victoria, BC PLAINTIFF David Scholten CLAIM $ 25,216 DEFENDANT Alan Jones Construction Ltd 202-1007 Fort St, Victoria, BC PLAINTIFF Sky High Roofing Ltd CLAIM $6,264 DEFENDANT Diversified Properties Ltd 541 Herald St, Victoria, BC PLAINTIFF James Montgomery CLAIM $22,415

DEFENDANT Dynamex Canada Ltd 450 Banga Pl, Victoria, BC PLAINTIFF 1978 Vanlines CLAIM $29,946 DEFENDANT Eclipse Technologies Inc 111 Wallace St, Nanaimo, BC PLAINTIFF Business Development Bank of Canada CLAIM $44,379 DEFENDANT EDJ Developments Ltd 689 Towner Park Road, North Saanich, BC PLAINTIFF Vanzetta Holdings (BC) Ltd CLAIM $21,989 DEFENDANT Hardrock Masonry Contracting 195 Hastings St, Victoria, BC PLAINTIFF Rakesh Kohli CLAIM $15,795

MARCH 2015

PLAINTIFF Claude Megevand CLAIM $11,246 DEFENDANT Nikka Developments Ltd 9925 Maple St, Chemainus, BC PLAINTIFF All Island Equity Mortgage Investment Corp CLAIM $331,029 DEFENDANT Ocean Pool & Spa (2007) Ltd 6-1209 East Island Hwy, Parksville, BC PLAINTIFF DEFENDANT Dokey Resources Ltd CLAIM $8,576 DEFENDANT Pacific Rim Exteriors Ltd 101-563 Herald St, Victoria, BC PLAINTIFF Slegg Construction Materials Ltd CLAIM $6,174

DEFENDANT Landsdowne Appliance Ltd 2517 Douglas, Victoria, BC PLAINTIFF Sean Sweeney CLAIM $25,256

DEFENDANT Pacific Rim Exteriors Ltd 101-563 Herald St, Victoria, BC PLAINTIFF Slegg Construction Materials Ltd CLAIM $134,397

DEFENDANT NAI Commercial (Victoria) Inc 569 Johnson St, Victoria, BC

DEFENDANT Parkwest Construction Ltd 543 Wain Road, Parksville, BC

PLAINTIFF City of Parksville CLAIM $7,121

$11,111 DEFENDANT STM Sports Trade Mall Ltd 508 Discovery St, Victoria, BC PLAINTIFF Smith Sports Optics CLAIM $10,212

DEFENDANT Pat Bay Air Limited 104-9710 2 nd St, Sidney, BC PLAINTIFF Victoria Air Maintenance Ltd CLAIM $18,616

DEFENDANT Stonestreet Café & Catering 2505 Beacon Ave, Sidney, BC PLAINTIFF Claude Megevand CLAIM $11,246

DEFENDANT PI Granite Fabricators Ltd 6200 McGirr Rd, Nanaimo, BC PLAINTIFF Mid Island consumer Services Co-operative CLAIM $14,509

DEFENDANT Top Quality Painters Ltd 104-9717 3rd St, Sidney, BC PLAINTIFF Industrial Plastics (1975) Ltd CLAIM $11,657

DEFENDANT Rock Steady Contracting Ltd 201 Selby St, Nanaimo, BC PLAINTIFF JR Edgett Excavating Ltd CLAIM $7,747

DEFENDANT Zamco Enterprises Ltd 6 th Floor 395 Waterfront Cres, Victoria, BC PLAINTIFF Nolan Smith CLAIM $25,216

DEFENDANT Selective Siding Ltd 111 Wallace St, Nanaimo, BC PLAINTIFF Business Development Bank of Canada CLAIM $26,046

DEFENDANT Trimcor Pacific Building Solutions Ltd 101-536 Herald St, BC PLAINTIFF Slegg Construction Materials Ltd CLAIM $382,603

DEFENDANT Senior Solutions Canada Inc 714 Skyview Pl, Victoria, BC PLAINTIFF Susan Pegler CLAIM

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CAN I BUILD TWO HOMES ON MY PROPERTY? HOW DO I STRATA EACH OF MY HOMES?

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For more details please call 1.877.239.4811 or visit:

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MOVERS AND SHAKERS

MARCH 2015

to a new location.

Estheticians Monique Lopez and Jasmine Smith have started as private contractors at Eye Kandy Studio.

Harlan Fairbanks, a beverage and food distributor on Boban Drive, has closed down its Nanaimo operation as of February 6.

COWICHAN VALLEY Discovery Honda has welcomed Luke Cross to its team as its newest Salesman.

Jim Pattison Toyota Duncan congratulated Steve Reiffenstein on being named 2014 Salesman of the Year. The dealership has also welcomed the addition of Quinton Darnell to its team as Sales Manager.

ReMax of Duncan-Mill Bay has announced its top producing individual realtors and top teams for 2014. The top three individuals were Mette Hobden, Pierre Campagne and Cordell Ensign, and the top 3 teams were the Kim Johannsen Team, the Cal Kaiser Team and the Debbie Meiner Team.

The Mortgage Centre has announced the opening of a new franchise at 4-1400 Cowichan Bay Road.

Engel & Volkers has announced that it will be opening locations across Vancouver Island, with shops in the Cowichan Valley, Nanaimo and Victoria.

The City of Duncan has been recognized for its financial reporting for the third consecutive year, receiving the Canadian Award for Financial Reporting from the Government Finance Officers’ Association of the United States and Canada for the year ending Dec. 31, 2013.

Royal LePage Duncan Realty congratulated its top producers for the month of January, which included: Elizabeth Biberger, Brian Hebbert, Meredith Hood and Kenton McNutt.

Paris Styling Group, located at 106-80 Station Street, is celebrating its 10th anniversary this year.

The Farm Table, a culinary partnership between Providence Farm and Vancouver Island University, has opened for business at 1843 Tzouhalem Road in Duncan. The restaurant is the new teaching dining room for the VIU culinary program.

Duncan Realtor Jason Finlayson has been named the new Vancouver Island Real Estate Board President for 2015.

Wolf Breweries on Old Victoria Road has expanded its facilities.

NANAIMO The Greater Nanaimo Chamber of Commerce is asking for a five-year commercial property tax freeze in the city.

Douglas Parkhurst, CPA, FCA, has been honoured with a fellowship by the Institute of Chartered Accountants of British Columbia.

The fellowship is awarded to chartered accountants for their contributions to the community and service to the profession.

New house construction numbers have doubled their pace in January, compared to the same period last year. Building permits were issued for 58 new units of housing in January, reported by Canada Mortgage and Housing Corp.

Three large cruise ships are scheduled to visit Nanaimo in 2015, as well as two ‘pocket’ cruisers. Celebrity Lines’ fullsize Infinity and Solstice ships will be coming to Nanaimo in June and September, while the Silver Shadow, a smaller member of the Silversea Cruise Lines fleet, will be coming in July.

Layzell/Dreger has merged with Dawn Walton to form the Island Home Group, located at 1-5140 Metral Drive.

Finneron Hyundai congratulated Jan Vandenbiggelaar on being named salesperson of the month for January.

Nanaimo registered professional forester Morgan Kennah has been chosen by her peers to sit on the Association of BC Forest Professionals council.

Kevin Scarsbrook has recently joined the Coast Capital Savings Nanaimo branch as its newest Financial Planner.

STS Cabinets & Granite is celebrating its grand opening at 2100 Northfield Road.

The Windward Liquor Store, located at 1588 Boundary Crescent, will be opening its doors this month as Nanaimo’s largest independent liquor store.

Island-ish has opened for business on Wingrove Street, selling giftware, clothing, jewellery, vintage furniture and more.

Bella Nails, located in the Bay Village Plaza, has recently undergone a major expansion.

Sartorial Boutique has recently moved to a new, larger location at A2-418 Fitzwilliam Street.

Sun Coast Consulting is now open at 170 Wallace Street.

Finn & Associates Design Ltd. has moved to a new location at 3150 Island Highway N. Mount Benson Mechanical has moved to a new location at 3-2266 McGarrigle Road.

Dr. Jon Hawkeswood and Lisa Booi Massage Therapy have opened offices at 1621 Dufferin Crescent.

The Nest Bistro will be moving to a new location at 77 Skinner Street, in the former location of Extraordinary Organics.

Douglas Peterson Douglas P. Peterson, Manager of Marketing & Sales at the Nanaimo Port Authority, has announced his retirement after 22 years of service with the organization.

Earls Kitchen & Bar’s Nanaimo location will be closing its doors effective April 30.

An agreement has been made between the Province and the Freshwater Fisheries Society of BC that will allow 100% of revenue generated from fishing licences to directly benefit anglers effective April 1, 2015.

Kaye Broens with ReMax of Nanaimo has joined the Vancouver Island Real Estate Board as a new member.

A new Cash Store location will be opening at #503-530 Fifth Street.

Switchback Longboards, formerly located at 1850 Northfield Road, has closed its doors, and moved its business to Vancouver.

Nanaimo’s Palladian Construction has filed for bankruptcy.

Clinton Miller of Royal LePage Nanaimo has successfully acquired the Royal LePage franchise in Port Alberni.

Full on Fitness is now located at 8D-2220 Bowen Road.

Les Harrison has been named the new Facilities Manager for Nanaimo Parks and Recreation.

LGI Industrial & Construction Supply is filing bankruptcy.

The Snuneymuxw First Nation will be constructing a new multi purpose facility on Totem Road, that will consist of a community center, gym, store and offices.

The North Island Wildlife Recovery Association is celebrating its 30th anniversary this year.

Tom Pope, owner of the Mulberry Bush Book Stores, has been awarded a Lifetime Achievement Award by the Qualicum Beach Chamber of Commerce.

The Harris Auto Group is celebrating its 50th anniversary this year.

Qualicum Beach’s Audrey C. Cope has been added to the board of directors of the Nanaimo Port Authority for a three year term.

PORT ALBERNI The City of Port Alberni is preparing to search for a private partner to launch a large-scale biomass energy production project, a development that proposes to improve Port Alberni’s air quality. The project is estimated to cost around $10 million.

A new group, the McLean Mill Advisory Committee, has been approved to determine the future of the municipally subsidized McLean Mill National Historic Site.

The group will be appointed by city council to review operations.

Upgrades to the aquatic facility have been nixed, as the city’s parks and recreation budget of $4 million cannot accommodate the estimated $20 million it would cost.

Rebecca Palmer is preparing to take over her family’s business, Gayle’s Fashions, in the next few years.

Eight local residents are finalists for the Top 20 under 40 Business and Community Achievement Awards. Local finalists include: Kama Money, Drew Bradley, Rebecca Palmer, James Edwards, Eric Waldriff, Michelle Lapointe, Kris Patterson and Jolleen Dick.

Gone Fishin’ has re-opened for business in its new, larger location one block up from its previous one on Johnston Road.

Alberni City Council has passed its final readings to allow the expansion of the Tsawaayuus Rainbow Gardens seniors’ home.

Manulife Financial has purchased Standard Life Canada for $4-billion as of January 2015.

The Boys & Girls Club of Central Vancouver Island is in the process of rebuilding its Chase River location.

O’Hana’s Café, formerly located next to Piper’s Meats, has moved

PARKSVILLEQUALICUM

General Paint will be opening its doors soon in the Beaver Creek Home Center, located at 4643 Gertrude Street.

The Nanaimo Airport Commission has announced plans for an $11 million terminal expansion as the next major improvement to the airport.

Pacific West Truck & Forklift has moved to a new location at 2310 McCullough Road.

39

Please send any business news to Shawn Bishop. shawn@businessvi.ca 250-758-2684 ext. 130

The Uchucklesaht First Nation has begun construction on its new administration building and cultural centre in Uptown Port Alberni. The $6 million building will include a cultural centre, administration offices for the new Uchucklesaht Tribe Government, three short-term rental rooms for patient travel, carving rooms, boardrooms, restaurant, and 34

MOVERS AND SHAKERS

40

MARCH 2015

MOVERS AND SHAKERS Comox Councillor Barbara Price presented the town’s heritage award to Lewis Bartholomew in recognition of his creation of the Alberni Project – an annual memorial for the men who served on HMSC Alberni.

CONTINUED FROM PAGE 39

high end apartments.

A new restaurant will be opening in the upcoming year overlooking Sproat Lake and Mount Arrowsmith, called Drinkwaters Social House.

Merit Home Furniture and Sleep Studio will be moving its Courtenay premises to a new location.

Sandy Rantz of Port Alberni’s Coast Realty Group has joined the Vancouver Island Real Estate Board as a new member.

The BC Passenger Transportation Board has granted a licence to local private-hire shuttle operator Ambassador Transportation Corporation to expand beyond its existing pre-booked services into the taxi service.

CAMPBELL RIVER

Kendra Bajkov, Jonathan Kasper, Jessica Venables and Charity Holling

The Mountainaire Avian Rescue Society has purchased two adjoining five-acre properties between Courtenay and Campbell River for continued growth is its North Island wildlife rescue.

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s ia lin Fir tor midst of considering a one per al ctry Vic R c erO i C r m 5 a a p d s J e exa Rd ori meion indu ls N cent tax increase to aid in funding t ag eO Co p c s s e s i i aS t ct V n ll– » R er eC iN jecconstru capital projects. orbuild agai ria rO f o r JiaNmT a p Nnd V t p in the hiready to icto 34 s O s sla e 011 S, s I r n 20 S s e w me rer 2 ri ailnee ting for Vild again Noeuv ’ ne r wo bus is get Island Honda has welcomed Lorna we ae NTnc nd aisound fo ip to bu e re ork w ViVa H w h B o , t l e c r e tthe a sshg readyMarina will r g » n 2 s s K n eS Stefanson to its sales department, Tenants of Comox s e 1 r e r t k n oes impo ebuasiln gettin gep eri donaaisgbarnea e W utotheir s plaw a request ew izsee –te located at 1025 Comox Road. nd not for a freeze aH rk i A e e r o a k U n w C a hlo netw I vNi -O » B ith e Mo r ores t dVo re Germ osrtsKce orhikes on in berthage ps s idgn d othe e wfees e imp aIn Ntoaks t on further r u p m g o W a n e t se a o na en lo s s ood c nsset Th n n zinc iy ealwize Au2to0 ka StM Nelson Roofing & Sheet Metal happen fill ghas tio vNit rmgane this year. Council pinaeidst|chopper, n-O e ra ob' for a om o re –Gpe a buesfw so INllVabo m t ny se s y i t p t s i h p s c i l r Ltd. has been awarded the roofing s ersper ghannually k SaSfour per e toguton cau eed m oN co tscent increase a o o n o C i s m n n t ' nihvop nacitinoillshcopmi ood s in n l e 0o Th CUSNew ion iN i tiflidons a g sines s its e9.62p irates o contracts for the new Comox Valley desnto the uin marina caol bNu'a2014-2018 rat BuS on om o r ugpxa1g28” s u | b L l d b » f t o b r m d t s f e smhene anasuhs Fainr ers helps unity . la EaS 1–.6 1 pr tc col eS & S t and Campbell River hospitals. financial nplan. n 20 .8” x n pp i C i m n i n ' w e a o o i o w.l6oampum ati Cnhdem sho l acti s com 2 34 Ne liC SiN s gne1e 011 29 c N feagiatsnhda aid Locad build t 220 po ia & Bu on.g8” y e rlu 6etxb r s n i a c t n t r hy fe Firs for a eN Victor ieS unEsp2se02sr1.8a.i”s x p1 aFndiRurCivRneMncsbisnstaff a ey ehas been given the NM nnClosherxpirseCourtenay liC ompbraeengeuelkrae5ep kidVaollpaiethn alnandtessid owneropose er a o c V p c e o ep to y to i f invite go to i st aand proposals s rahead w t s s e t y g a – a i t V u n b e N r tmenpaarnyriven safeeby Fiorcael lfolarnnerepnrt near » g ell U amie C n osurO np Me d idshousing ll l t p m r mi on Yi develop ia ator810 J a ur pa rN r k Va en laand svelopproject e e omctoim e e l s c N n n h y a t s p inede sdpoitw ropo c oV luentraeptnreet togkeyet oRoad.

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011 n h a 220 p r o G p o wit e s l omw it tis w ks t p d re use ro m s n o sto ca eed Tbh agni imoiuw ion lo 20 lls good ess in n i f e t t s Courtenay council has M aes n bora g a in b'approved rw pa mo for bus | sh rs helps unity S– s dpoew colla int to carry m 'Ca oppeout capital funds design eS on the po N cti s com N h i 6 a . s l S ca ild 29 sthe proposed Lo d bu Buandarcosting lug x 1 .8” e for East n 6 & 1 . a E h 1 I ieS 20 .8” x unc nd fire hall project.

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CK drtit aelb rs cNe& sit ks ore is Beyrythtialo ge lt aen | to ocenss ecetr rree’snftr cuanpc wa s eonnte yeyr oatcces alt ers rb n v o e e k M l o rs e il l loc r m for a v p n a g c irrm e te M ortovoeririaal Seht laar su W 7 e iplg s urieBp s n c H su e dfo nocthoe a fst,la a.nd lol pbm t w y b fo ll s siid p Mditito &e po S ps te D u e en lt a so the 200 is hr ee veil uC 84 jec e cit ily l ca re eed eenrsSh t us: th t oEf ir e r sed isc it mg was by ust f th at r -26 pro re fa m sa a nd pl ov tac e Chri lo C har eabtsimerdeew,vain le t in etw .

M gre Se ise 58 6 8 4 e uina that a sed Aug ril 3 o o H de n et b eetsosed ut th uce ropo ace ma ut do sim is ar on ct -7us: awt inTth h dv that n e -2 C e m o 6 w le r e tr s g ro p e n il h r 8 p p p b s 6 ta o rt Penht kid rc y in A , T ’s p th 5 nta Str ore pro rs a the B T he ia l s Ut dolo tem h y ar en said bee rC1o-8 66-7 pa lubfligfor s pu pan . On tu re any ed min alit m T he ove in rs. erc 8t y E stm l, as Cu llel is olu do C me wa om lion ven mp ward 1-8 c en e a m y ve ncia g h rs. im t d t e ss r 2 8th at le ga l it y C mil st e co re a ts th s be 70 y com s. a n in Fina ild in l yea Para u ip ali Ouur 2 Ng fu isne 50 late th we lpu eri ha a n of n it is nk bu era 9th e d iq la O nu qui D r $3 h is and uth for th m ix a l u who l Ba ew sev a 4 a M li r, ty, Mo fo m a n nd ing is r , ti a s a n ve e fo y a e o n d ye curi otty e la d lute de ruc ati f th nd pert e ll e th uil a n do

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YOUR SOURCE OF LOCAL BUSINESS NEWS

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congratulated Ron May on achieving pa dV nM SUBSCR omJanuary. ta I c ity g of N N sig s top sales for the month e r I o B e y E M t v n S i t i n n n TODAY &foCU NVeS idet to the u d mitiyn compa reesitmB1enRiver anivers ing is STAY » US oN I p Campbell otnhe unHyundai ewgSc–opmamg sNidaetinthe INFORM » foC t grand min n celebrated o t ED! esaWsatrRodn pirresttment and opening of its ia c r o n n u eas new o at 1853 Meredith Road. ict w Flocation mi

Vancouver Island | Victoria | Thompson-Okanagan | Fraser Valley

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The McClintock family, who operate one of three water buffalo dairy farms on Vancouver Island, are launching water buffalo yogurt made from milk produced on their farm.

12 130 d ne tr ve Cheese Company has four cheeses ne20 atwegoormyCampbell ou r2do0in12Jujandeateofeorefacllyodns River’s Ocean Pacific o in nc dis’ d foCr Natnaimp un tion n gro ple th a a Va an a a n 5 ite fs akgce lH om n et al u y0o5 brea named as finalists in the Dairy Marine Supply Ltd. celebrated its s a . i e’ll g edic w it h s,” 2 h o 1 p to I r 4 C0 it 1 n t w f m n g ne to e a otas2nadloctitiohopesdical ll h1e3 ects ar w r 20 p enr a ks gr 12e20tw ye e is thtion 1 ex is ye o oyrbhm gm op binae0li1s2 l nperaof t fshe r me s we nd th e uvn pte ao he r a a 2 a cia te oanniversary o t h om g Farmers of Canada’s Canadian in February.

“M e c30th p ein erJu dgath cdoo s brea is’ tnDonnoanf-oC. raStew l so f gnednindoin m n y or inllyf lohea lt a n ic a o im u t r d Va Hai Ha rld – abkuue thneledcss rsoanedtdy.–onf dNpbeagrennroaaukidapgcHroooamispph,leaatirmo’lnalcthgeethamicorepaaalaasnitn.ddh a,”w callnslofokdininggs e U rCheese ite Grand Prix. as a maisnk’shsewlponginingrmdeoruasdltmryaoVnba)gWoIetpahCreellexsnLCpidtiteiscceotsnymetlotoa-rpmw-bitesrhaps2ee0seis1e4aarthvs.atiaicatoecwnsones1foetfefsmse2aserseloeadtrcnvqtgicuitvitweioineenhgaoerfeptouseersdtootoicthwaadeledrllinbugilthNaantreathgimionoal e o ns es n tio c o M u n tr eiaellliraoelpgpglethmactooesthahnedhrloeomosraaidwsltwilhlahtrnedolpnger becomhener bin w ns o s bt’rHeasistaisruiscttnioheterginenaoR..WSh.et(BdisDevoaenlsloCnopaanms-hen.thDdSemvepea“otennMficawygehelohcicsoaBill n d otherhChem-haeincutansorwe n e e c “eW st co ohmdg w sf ega n s ar oa o d W g el s p en ein m e Chrysler, sypo lla,” RV ne and Marine i in din s. for h she tpa of g adpd rcHowich h ve b.fro h agv ie t c erni, Tofin m N c a a a ll n t ’s i p n e n d o th 0 u k it , il im e s a , a r s , t fu fo e p in ll s m v a we t Alb and uris is Ha MHaepaNanarl. Wd –aaabnkaedthiaraletiossntirsoannsed,gs.–ded grotuidarHiaathnisphearmnathreeehwopbuamsn.e ancawrechaullnlinloicopksedciniagltosrekinagrs agoen this y nc a rtnerwa 2,4w0hatistynearRiver r t Ha to Po

MEDIA KIT 2013 MEDIA KIT 2013

Anmarcos Furniture & Mattresses is celebrating its second year in business.

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The Comox Valley Farmers’ Market has been named the Best Large Market of the Year at the BC Association of Farmers’ Markets AGM over the weekend.

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Victoria • Duncan • Nanaimo www.hslco.com

Mr. Lube has opened a new location in the Crown Isle Shopping Centre at 444 Lerwick Road.

The partners and staff at Hayes Stewart Little & Co., Chartered Accountants are proud to introduce Kendra Bajkov, Jonathan Kasper and The Campbell River Indian Band has Jessica Venables, three successful elected a new council for its upcoming term. Members include: Chief Robert writers of the 2014 Uniform Final Pollard, Curtis Wilson, Jason Price Exam for the Chartered Accountants (all re-elected for a four-year term), Shelley Haunch (newly elected for a of British Columbia and Charity four-year 1 term), Dean Drake, Priscilla Holling who recently qualified as a eB Henderson, Marian Atkinson and Dana ag p – dSRoberts (all of whom have two more 1 Certified General Accountant. We R eB Wa ag in their terms). years Ba p e – recognize the years of hard work itt VIR aRdS ic a aW clin Wd lBoates eB a Chan Nowosad has has taken to get them to thisd Cpoint in Ro R c VI di dustry ic eSteve at n welcomed Majoros to its oR m in i l C d n s e i uctio al c W their careers and congratulate othem » R y team, Alder Street. ectlocated CR str dic atstr980 j n o d o u e r c R d nd Co on a job well done! st p n the is m on in sla Re rI we en i ct ucti

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SEE MOVERS AND SHAKERS | PAGE 41

b ip d B h N a o u ro w d ro p s e pie old u u il 0 wit e id ng a the re a cu the ed iq el b ut 4 oc th oati on s to M ll b o ery t in y fl ntly e r y ce firs d b Pa ra d a ed re o c . th ws?ts Gro , pie th cte of no g r re ce’s years ccu 49 ere ss o k ’s lo the sto Bru t 70 w o ew” ily a gre h re o “n m u ro “W e in in n fa o e p id, is; thable y ’s g it e ab at is the the th ter at o. out thce sa at it va il b o d ta k in aus la g th ag ab Bru wh ce a n o ’re bec y.” in a rs ing nt, y is spa a n d We city u rr u a re ye Talk me om ia l e y ch. the l h s q p on erc a ll u h rea 0 0 rke lo c u m it e V y e ,0 B v he m m a n too e w a n r 4 ss T co ic h do tim in fo re pB ru ge rtu led of o w to at a een a ll s air pa | pa C rry tep ’t b t c ch o credit t de hedu om s fr e hu e s ven je c ya ion ot MeN op d b a sc re arg et iss e | Ph on e ha p ro el we ith l fa ch ck w T he mm e s deV llo . w Tota xtra e a ti 1.

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MOVERS AND SHAKERS

MARCH 2015

MOVERS AND SHAKERS CONTINUED FROM PAGE 40

The PGA of British Columbia Board of Directors has announced that Bill Kelly, Head Professional at Glacier Greens Golf Course in Comox, has been named the Association’s 38th President.

The Wachiay Friendship Centre on McPhee Avenue is in the process of doubling its size by taking over the adjacent space previously occupies by the Goat Radio Station.

Galaxy Motors is in the process of constructing a new building in Courtenay.

Gloria Hatfield of Page’s Resort & Marina, right and her son on the left receiving the award.

Page’s Resort & Marina Recognised By The Canadian Association Of Family Enterprise

G

abriola – The family that owns and operates Page’s Resort and Marina on Gabr iola Isla nd was honoured as recipients of the 2015 Family E nter pr ise of t he Yea r Finalist Award at a gala held by T he Vancouver Isla nd chapter of the Canadian Association of Family Enterprise (CAFE) at the Uplands Golf Club in Victoria.

T he FEYA Awards are given annually by CAFE Vancouver Island to recognize, celebrate and promote achievements of Vancouver Island family businesses and the considerable contribution they make to both their local communities and our national economy.

Gloria Hatfield’s family

took over the care of the resor t f rom t he Page’s family 28 years ago. First her parents, and for the last eight years Gloria, along with her husband and three children have developed and grown a year round retreat offering fully equipped cott a ge s, a c a mp g ro u nd , a f u l l ser v ic e m a r i n a , scooter rental shop and a book & marina charts store in Silva Bay. Even wh i le more t ha n 8000 g u e s ts a r r ive on t hei r d o o r e v e r y y e a r, t h e family is still determined to find time to support the community in which they live and work. They h ave been i nvolved by hosting and promoting book launches for local authors, helping out as a

member of the local Lions chapter, and contributing on the board of directors of the Chamber, the Nanaimo Economic Development Corporation and the Gabriola Health Care Foundation.

D e l i g hte d to re c e ive the awa rd on beha l f of her family, Gloria spoke to those gathered at the award celebration about the benefits of bei ng a family business and the i ncred i ble con nect ion that has developed among the fa m ily members.

T hey work ha rd, sha re d isappoi ntments a nd celebrate achievements.

Together they have created something – something that reflects their family’s personality; caring, fun and attentive.

ne concrete since 2005”

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41

WEST COAST L.B. Woodchoppers Ltd. is celebrating its 35t anniversary, located at 3509-3rd Avenue.

O’Connell Law Office has now opened in Tofino, under the ownership of Clodagh O’Connell, serving Tofino, Ucluelet, Ahousaht and Region.

The towns of Ucluelet and Tofino are hosting the Pacific Rim Whale Festival from March 14-22.

OPINION

42

MARCH 2015 A division of Invest Northwest Publishing Ltd. Vancouver Island Office 25 Cavan Street,Nanaimo, BC V9R 2T9 Toll free: 1.866.758.2684 Fax: 1.778.441.3373 Email: info@businessexaminer.ca Website: www.businessexaminer.ca

PUBLISHER/EDITOR | Lise MacDonald, lise@businessexaminer.ca SALES | Shawn Bishop – shawn@businessexaminer.ca, Josh Higgins – josh@businessexaminer.ca, Joanne Iormetti – joanne@businessexaminer.ca WRITERS | Goody Niosi, Julia MacDonald, Christopher Stephens, Ezra MacDonald WEBSITE | John MacDonald – john@businessexaminer.ca

CORPORATE WELFARE: RISKY, WASTEFUL AND AN AWFUL PRECEDENT The reason that real, sustainable jobs are created and continue to exist, is because they create a product or service that meets a need AARON WUDRICK

in the marketplace

F

or decades, governments in Canada have funneled billions of dollars into the coffers of private, for-profit bu si nesses. It’s h a rd to pi n down an exact figure for this largesse, so numerous are the programs and forms: “grants,” “loans,” “investments” and so on.

Some of the familiar names i nc lu d e s u c h d ow nt ro d d e n businesses as Pratt & Whitney, Bombardier and General Motors. Many of these programs have continued, virtually unc h a n ge d , re g a rd l e s s of t h e stripe of government in power.

Today, even governments that

otherwise are at odds with each other on virtually every other issue – take the federal and Ontario governments – will find that one point of agreement is that there’s essentially no business too big or too small unworthy of taxpayer money.

We’re of ten told about the “private sector jobs created” as a result of these “investments.”

No one seems to stop and ask some obvious questions.

If the only reason these jobs exist is because a government is transferring public money to a company so that they hire people, in what way are these pr ivate sector jobs? How i s this different than the government just hiring more people directly?

If these investments are so sound, why are no private investors ta k i ng up the offer?

Surely the prospect for a sure thing would have a lot of takers.

A nd if the investment isn’t sound, why is the government of Canada risking taxpayer dollars on it? If politicians want to gamble, they should go to a casino, and use their own money.

They shouldn’t be doing it with

public funds.

We a re a lso often told that Canadian governments “must compete in the global economy.” Every other government is funneling ta x dollars into their own “strategic” industries. So surely Canada has to do the same?

Except we don’t.

There is no compelling reason why Canada needs to be in the business, for example, of manufacturing of airplane engines. And if other countries want to subsidize the production of goods that Canadians can then buy, so much the better: t hen a l l Ca n ad i a n s ca n benefit from their foolishness.

Meanwhile, with freed up capital and resources, savvy Canadian entrepreneurs can look for new opportunities in new fields.

T he very idea that governments should always rush to t he rescue of bu si nesses i n the name of saving jobs turns basic economic principles on t hei r head. T he reason t hat real, sustainable jobs are created and continue to exist, is because they create a product

or service that meets a need in the marketplace. If we are going to start ignoring this very basic fact, we may as well have the government “create jobs” by paying individuals $50 an hour to dig holes and then fill them back up again, because the waste of economic resources is little different.

Worst of all, government subsidies send exactly the wrong message to businesses: that the way to succeed isn’t to compete in the market and win by offering higher quality and lower prices, but to come begging to the government for help – and to use the threat of pulling out jobs as a way to blackmail nervous governments into handing over public dollars.

Sadly, the precedent for this madness was set long ago. Politicians love the photo-op and ribbon cutting opportunities.

Too many businesses love the free money. Only the tax-paying public loses.

Aaron Wudrick is a Federal Director with the Canadian Taxpayers Federation.

THE IMPORTANCE OF MAKING A POSITIVE FIRST IMPRESSION I noted that business people are busy, and when we get an audience with them it’s their responsibility and their right to make MARK MACDONALD

F

irst impressions last a long, long time.

In fact, they can be indelible and irreversible, from both a positive and negative standpoint.

Fair or not, that’s often the way it is, particularly in business, so every effort possible should be made to put our best foot forward the first time we meet someone.

The following example is one I have often used with younger people wanting to get into business, or enhance their success.

Years ago, I had a salesman working for me who was, shall we say, trying to make a bit of a fashion statement with his “contemporary” apparel. Rather than

quick observations and assessments create an official company dress code on the spot, I decided to take another route.

I explained to them the importance of making a first impression, and how quickly people will judge us on what they see at the beginning of a relationship, and not change their opinion, no matter what.

One of the points I raised was the often-shared idea that most job interviews are over within the first 45 seconds. In that short amount of time, the interviewer

has assessed the interviewee based on their initial handshake, greeting, clothing, deportment and body language. The general assumption is, that if the interviewer isn’t immediately impressed, then the average person wouldn’t be either. Conversely, if the initial impression is positive, others will feel the same.

I noted that business people are busy, and when we get an audience with them it’s their responsibility and their right to make quick observations and assessments. Things like how we look, what we wear, and how we shake hands - all things that typically take place in less than a minute could open doors, or close them instantly.

The young man gently protested, arguing that this wasn’t fair, that it was surface, and that most people aren’t like that. I replied that it might be the case, that people are willing to wait and look below the surface, but that the first glance, to many, is reality. I suggested that they could try to change that all by themselves, or they could work with the way it is, and move it to

their advantage.

Nex t, I suggested they put themselves in the shoes of a prospective client, most likely a successful business person who has been through the school of hard knocks to some degree. If they’ve been at it for a while, the owner or manager has, in a sense, “seen it all”. They’ve heard the pitches, know many of the angles. . .they’re seasoned. Their senses have been honed to make quick judgments when necessary, and that being the case, the sale could effectively be over before the pitch is even made.

I left it at that. Within days, the wardrobe change was made, and became permanent.

Really, it wasn’t anything different than what we taught our children. I drilled them all about the importance of a good, solid handshake. Not a bone crusher that makes the recipient squint in pain in need of an X-ray, but a solid, firm shake and a square-in-the-eye look at the person you’re greeting.

I explained that it’s a statement of confidence in who you are, and warmness. Looking at a person eye to eye presents honesty. All

of these are very important first impressions.

All of our kids have done this, and received numerous compliments - as have we - about their handshakes. After all, is there anything worse than the infamous “dead fish” handshake, where someone reaches out their hand, sort of, and limply places it in yours, with no feeling whatsoever?

It’s not just the handshake and facial expressions that count.

We’ve all heard about being “dressed for success”, and it’s still true.

Years ago I had lunch with a good friend and mentor, on a Friday. He had his usual suit, crisp shirt and tie.

“It’s Casual Friday. Why are you dressed up?,” I asked. “I don’t do Casual Friday,” he replied, adding: “I always want it to look like I’m ready to do business.”

I’ve never forgotten his response, and have tried to emulate his business decorum, and of course, his success, since. Making a first impression like that has long-lasting, positive results, no matter what business we’re in.

SUBCRIPTIONS | $45 PER YEAR (12 ISSUES), $80 FOR 2 YEARS (24 ISSUES), SUBSCRIBE ONLINE: WWW.BUSINESSVI.CA. DISTRIBUTION: SECOND WEEK OF EACH MONTH VIA CANADA POST AD MAIL. The publisher accepts no responsibility for unsolicited submissions. The views and opinions expressed in this publication are not necessarily those of the publisher. Produced and published in British Columbia. All contents copyright Business Examiner Vancouver Island, 2014. Canadian Publications Mail Acct.: 40069240

LAW

MARCH 2015

43

BIG CHANGES TO CANADA’S TRADEMARK SYSTEM LAW

Amendments will enable Canada to accede to some international trademark treaties

Once the Madrid Protocol has been implemented, a Canadian business that has a registration or pending application

S

ignificant changes are coming to Canada’s trademark system. Amendments to the Federal Act that governs trademarks in Canada, including the registry system, are expected to come into effect in late 2015 or early 2016. Many of the changes will be positive, but the changes also a pose threat to Canadian trademark owners.

A mong other th ings, the amendments will enable Canada to accede to some international trademark treaties, including the Madrid Protocol and the Nice Agreement (“Nice” being the city in France).

Currently, a Canadian business wishing to obtain trademark protection outside Canada, must file a separate trademark application for each country of interest, which is costly and time consuming. Once the Madrid Protocol has been implemented, a Canadian business that has a registration or pending application in Canada will be able to obtain an

in Canada will be able to obtain an “international registration” that may be extended at any time to any of the more than

Michael Cooper and Doug Thompson of ThompsonCooper LLP

90 Madrid Protocol countries. “international registration” that may be extended at any time to any of the more than 90 Madrid Protocol countries. US businesses have enjoyed this privilege for over a decade.

However, the Madrid Protocol will also work in reverse; it will make it easier for a foreign trademark owner to obtain a Canadian trademark registration, which may adversely affect Canadian businesses. If a trademark that is the subject of

a Madrid Protocol application is confusing with a previously registered or applied-for mark, then the registration or application will automatically be an impediment to the Madrid Protocol application. However, if the Canadian business has not bothered to apply to register its mark, then the Canadian business would have to take positive steps against the Madrid Protocol application or resulting registration, which may be costly.

The Nice Agreement establishes a classification system for goods (35 classes) and services

(11 classes). Currently, a Canadian trademark applicant pays only a single Government fee, no matter how many different types of wares and services are listed in the application. Although it hasn’t been confirmed, it is widely assumed that once the Nice classification system has been implemented in Canada, at least some Government trademark fees will be charged on a per-class basis, as this is how fees are charged in other jurisdictions that have adopted the Nice classification system (including the US). Thus, the charges for

Canadian trademark applications covering wares and/or services that fall into multiple classes are likely to increase.

Another significant change is the removal of the “use” requirement. Until now, Canada’s trademark registry system has been based on the idea that registration serves primarily to confirm trademark rights that arise through actual use of a mark in commerce. Under the current Act, a Canadian trademark applicant must affirm that there has been use of the mark with the applied-for wares and/or services, before the mark will proceed to registration.

T he removal of the use requirement will benefit Canadian businesses having a legitimate intention to use their applied-for marks, but who experience delays in commencing such use.

However, the removal of the use requirement also creates the possibility of trademark squatting, that is, the registering of marks solely for the purpose of selling them.

In light of these upcom ing changes, it would be prudent for Canadian trademark owners to give serious consideration to either establishing, or shoring up, their position on the Trademark Register.

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