Australian Plumbing - September 2016

plumbing AUSTRALIAN

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your industry magazine

the Training issue why you need to upskill

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welcome. f r o m

t h e

E dit o r

Australian Plumbing Industry Magazine 15/306 Albert Street Brunswick VIC 3056 T (03) 9329 9622 F (03) 9329 5060 E info@plumber.com.au www.plumber.com.au The Australian Plumbing Industry Magazine (Industry and Member editions and occasional supplements including the MPMSAA Group Training News, are official journals produced by the Master Plumbers’ and Mechanical Services Association of Australia (MPMSAA) ABN: 56 296 473 997 Print Post number: 100019076 ISSN: 1325-6289

Master Plumbers Association Locations Head Office

The training issue.

Why you need to upskill.

Welcome to the September 2016 issue of Australian Plumbing Industry magazine. It’s my first edition at the helm and I must say I’m looking forward to taking on the new challenge.

On behalf of co-workers and readers alike, I’d like to thank Melissa Chrys for her unwavering enthusiasm and dedication to Master Plumbers and Australian Plumbing Industry Magazine over her five years as Editor and wish her well for her future endeavours. I’ve certainly got big shoes to fill.

So what’s in store for our training edition?

If you’re looking for inspiration on how to upskill or update your employability, you’ve come to the right place. We introduce a new impetus for the ever expanding PICAC training facilities in Geelong, Queensland and beyond.

We meet the freshest new apprentices from our Melbourne training centre, who prove that age and background are not a barrier to succeed in the plumbing industry.

Prepare to be motivated by the success stories who took their careers into their own hands and bravely plotted a course for a sea change to reap new benefits. It’s sure to make you prouder of your profession than ever before.

We take you to South Africa to celebrate the success of the Community Plumbing Challenge. Tradie Marketing pro Eve John shares some quickfire marketing tips on how to engage existing clients from your 4 | Australian Plumbing Industry Magazine | September 2016

little black book. And we’re calling on all bright sparks to help a prolific inventor who recently lost his sight with his newest plumbing concept – are you the missing piece of the puzzle?

And who’s that on the front cover? I bet you can’t wait to hear the latest from the man who put Australian plumbing on the silver screen. We’re talking to the poster boy of plumbing, Shane Jacobson and I’m sure you’ll find his thoughts on the movie world and plumbing industry very insightful. Kenny – we salute ya!

Last but by no means least, I’m always looking for new features, so send your bright ideas and feedback to kate.stephenson@plumber.com.au and I’ll do what I can to profile it – after all, this is your magazine and it’s important you have your say.

I look forward to seeing you all at the PFIA Awards on 15 October for drinks and dancing! Until then, all the very best.

Kate.

Kate Stephenson Editor Australian Plumbing Industry Magazine

15/306 Albert Street Brunswick VIC 3056 T (03) 9329 9622 F (03) 9329 5060

Plumbing Industry Climate Action Centre 6/306 Albert Street Brunswick VIC 3056 T (03) 9356 8902 F (03) 9356 8929

Contacts Publisher The Master Plumbers’ and Mechanical Services Association of Australia (MPMSAA)

Editor Kate Stephenson T (03) 9321 0703 E publications@plumber.com.au

Advertising Elaine Mathews T (03) 9321 0798 E elaine.mathews@plumber.com.au

Suppliers Salt Creative www.saltcreative.com.au Printgraphics www.printgraphics.com.au Direct Mail Corporation www.directmail.com.au

Submit and manage Complex gas applications online with ESVConnect GasTrac To find out more, including how to register for ESVConnect GasTrac visit esv.vic.gov.au/esvconnect

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contents.

28

42

Our 125 year celebration pictures page 10

10

Welcome / 8

PICAC training / 36

Learning in later life / 48

A message from the Association’s President and our CEO

The future’s bright for our expanding training institution

Angela Ayling tells us why it’s never too late to upskill

Lifelong learning / 40

Blowing hot and cold / 49

Member News / 10

Tracey Daniel explains why it’s time you upped your game

Can you help Pat Burley with his latest invention?

Happy Birthday Kenny / 42

Insurance matters / 50

Meet Shane Jacobson, the man who brought plumbing to the silver screen

Is your business protected?

All the latest news from the Master Plumbers

Industry News / 22 Master Plumbers History / 28 Look back on the legacy of 125 years

Career change champs: The evolving apprentice-scape / 30 Meet the not-so-young apprentices fuelling our inspiration

Legal training for your workplace / 44 5 tips to run an effective plumbing business / 45 Marketing magic for the digitally challenged / 46

Australian copper / 52 Your standards response

Mastering Workplace Relations / 54 Phil Eberhard gives his expert advice

Product News / 56

Disclaimer Statements and information appearing in this publication must not be interpreted as having the endorsement of being the opinion of the publisher, which takes no responsibility for the correctness of the statements made. It is a condition of purchase or acceptance of this publication that the publisher does not assume any responsibility or liability for any loss or damage which may result from any inaccuracy or omission in the publication, or from the use of information contained herein and the publisher makes no warranties, expressed or implied, with respect to any of the material contained herein. The publisher shall not be liable for any failure to publish any advertisement where such failure results from circumstances beyond their control. If advertising material is not supplied in accordance with deadlines, the publisher reserves the right to repeat any material previously provided by the advertiser. The publisher reserves the right to refuse and edit material. All prices and specifications are subject to change without notice.

Copyright Australian Plumbing Industry Magazine. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means without permission in writing from the publisher.

over the last few years, The Master Plumbers Association and industry as a whole have reinvested a considerable amount in training

Welcome.

from the President and CEO

Is it time for a change?

Training is critical

If you’re looking to reskill or upskill, there are so many opportunities available to boost your repertoire.

Education and training has always been at the forefront of the role of the Master Plumbers.

The more skills you have, the better your reputation and employability. It’s all a question of how you would like to diversify and in which field. From asbestos removal to architectural drawing, first aid to forklift licences, our partners at PICAC can offer you a broad range of career enhancing courses to invigorate your skillset and make you even better at what you do best.

As early as 1893 the association ran a schedule of lectures in relation to the (new) sanitary work as well as a focus on the dangers of bad plumbing.

Master Plumbers and the industry as a whole have reinvested a considerable amount in training in the last few years. Initiatives to upskill, reskill and continually learn and improve are actively encouraged. We can help you move forwards. Why not see what environmentally sustainable technology can do for your business with a short course in solar hot water installation or energy efficient plumbing? Or forge a new pathway at our welding centre? The possibilities are endless with PICAC and Master Plumbers – visit picac.vic.edu.au to browse your options.

And it doesn’t end there. Now is the time to set an example and encourage new recruits to join our ever flourishing industry. Ours is a future-proof career that can take you anywhere in the world – because people will always need plumbers. You know we work in a versatile and upwardly mobile profession with lucrative prospects.

It’s important to highlight these advantages to young people hungry for a secure career path and make the plumbers of the future bright with skills. Why not suggest a pre-apprenticeship course for those who want to test the water? To find out more visit plumber.com.au or give us a call on 03 93299622.

I look forward to seeing you all to raise a glass to the best in our industry at the PFIA awards on October 15.

Since our formation, we have been focused on “the proper learning and instruction in the trade and the use of examinations to prove competence”.

So it is with great satisfaction that we see that the implementation of Industry developed and led training at PICAC (the combined industry training school) continues to grow at an amazing pace.

The growth in the pre-apprenticeship program and the expansion of the full apprenticeship training into years two and three at Brunswick, as well as the new facilities at Geelong and the involvement of PICAC in plumbing training in Queensland means that our vision of improving the standard of plumbing training by direct industry involvement is being realised.

The benefits of working with the Union and our Industry counterparts in Queensland is that we can also move to achieve some national consistency in the training being delivered. The other post-trade plumbing training being delivered through PICAC in all locations also continues to expand and ensures that we have a skilled workforce ready to meet all the communities’ requirements.

The rapid change in products and materials that are in use in the plumbing sector re-inforces the need for on-going skills training and highlights the issue of compulsory Continuing Professional Development (CPD) as has been introduced in Tasmania. The issue of CPD, as well as how we deal with other changes in plumbing, such as building design and new technologies, will be considered in the consultation process for renewal of the plumbing regulations in Victoria which are due to expire in 2018.

Master Plumbers will keep our Members up-to-date with the progress on the renewal of these regulations. Watch out for notifications of the information consultation sessions and requests for feedback.

Scott Dowsett President, Master Plumbers

Ken Gardner CEO, Master Plumbers

8 | Australian Plumbing Industry Magazine | September 2016

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Celebrating in style.

On Friday 26 August 2016, 180 of the Association’s members, Life Members, and current and former employees, gathered at The Hotel Windsor on Spring Street to celebrate the 125 Year Anniversary of the Master Plumbers.

The sold out event was held in the Hotel’s Grand Ballroom, a fitting venue given that the Association was established in 1891, only 8 years after the Hotel itself was constructed in 1883. The evening commenced with pre-dinner drinks in the Bourke Room where historic artefacts from the plumbing industry’s early days were on display. Guests then moved into the spectacular and unique high Victorian character of the Grand Ballroom for a three course meal, speeches and entertainment.

The guest speaker for the evening was Kevin Sheedy, who began his career not in the AFL but as an apprentice plumber. He was awarded Honorary Member status of the Master Plumbers in 1998 after he was invited to present an award at the Gold Medal and Training Awards.

Kevin entertained the audience with personal stories from his time as an apprentice plumber, plus anecdotes from his illustrious football career that highlighted the importance of loyalty, longevity and commitment, values that are reflected across the membership of today’s Master Plumbers.

Bill Durham, former Association President for 19 years and current Chair of the Life Members Division, then provided a fascinating insight into the early years of the Master Plumbers in his address. Bill’s excellent address was embellished with many enjoyable memories drawn from his long history with the Association.

Thank you to our event sponsors Billi, Cbus, InSinkErator, Rheem, Stiebel Eltron and Tradelink.

10 | Australian Plumbing Industry Magazine | September 2016

Our current President Scott Dowsett then took to the stage to acknowledge the modern day achievements and successes of the Association, covering such significant events as the move from King Street to Brunswick, the establishment of PICAC, our developing relationship with Queensland, and our close ties with indigenous communities through the Indigenous Plumbing and Sanitation Foundation.

The final address for the night came from our CEO, Ken Gardner. Ken spoke of the Association’s aim to ensure the long term continuation of plumbing as a profession. He explained the vital importance of advocacy and our connection with the wider plumbing industry through our participation and involvement in such events as the World Skills Competition, World Plumbing Day, and IAPMO.

Between speeches, a roving caricature artist provided guests with a unique memento of their night, and local songstress Elise Cabret entertained with her repertoire of smooth and contemporary songs which drew the crowd onto the dance floor.

Guests who attended the dinner also received a limited edition 125 Year commemorative lapel pin.

The standout highlight for most attendees however, was always going to be the opportunity to re-connect and socialise with industry peers, former colleagues, friends and associates. Master Plumbers prides itself on its longevity and strength of its membership and thanks all those who attended to celebrate this milestone.

www.plumber.com.au | 11

12 | Australian Plumbing Industry Magazine | September 2016

www.plumber.com.au | 13

member news Master Plumbers and Tradelink Business Breakfast AFL commentator Brian Taylor surprised many in the audience at our recent Business Breakfast when he revealed he was an apprentice plumber! His entertaining stories and recognisable voice were a big hit with the 100 members and corporate partners who attended the event on 26 May. The theme of the breakfast was Industrial Relations.

Legal expert Sean Melbourne spoke about the importance of knowing the difference between contractors and employees, and our Senior Workplace Relations Advisor Phil Eberhard then brought us up to speed on managing employee deductions.

At the event Ken Gardner, CEO of Master Plumbers said, “Our presentations today are focussed on a key area of business that no one can afford to ignore – employee and industrial relations. As an employer, there are many legal obligations that you must fulfil, and keeping up to date with all of the changes can be time consuming and, at times, confusing.

Fortunately, as Members of Master Plumbers you have access to free industrial relations and legal advice and information as one of your many member benefits.�

Congratulations to our Door Prize winner!

Thank you to our Platinum Partner and event sponsor Tradelink who also donated the door prize won by Denise Maggio of City Edge Plumbing!

14 | Australian Plumbing Industry Magazine | September 2016

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Applications have closed, the judging has been finalised and the winners are‌ Find out at the 2016 Plumbing and Fire Industry Awards.

To purchase tickets visit plumbingfireawards.com.au

Join MC Jane Bunn and a host of entertainers to support your friends and colleagues as they are recognised by the industry for their outstanding achievements and contribution.

Saturday 15 October 2016 Melbourne Room Melbourne Convention and Exhibition Centre

B r i n g i n g t h e p l u m bi n g a n d fi r e p r o t e c t io n i n d u s t r i e s t o g e t h e r

16 | Australian Plumbing Industry Magazine | September 2016

member news Master Plumbers on the road

Master Plumbers benefits

Gippsland

Geelong

Master Plumbers visited the Gippsland region on 25 July to host an informal information and networking evening for 30 members at the Century Inn in Traralgon.

The Geelong Forum event on 3 August was also well attended and held at the newly opened PICAC facility in Breakwater.

Don’t miss out on the benefits of being a Master Plumber!

The Forum events are a new initiative introduced earlier this year with the aim of getting to know more members outside the metro area and providing them with a forum to discuss all their plumbing issues in one place.

Gippsland Water updated the attendees on the essentials for working in the district and a Tradelink representative also briefed the audience about their six Key Customer Promises. Miles Primrose from BusinessSight spoke about how to attract and keep the right people working for you, and CommBank informed members about how the latest technology in banking can improve productivity and interaction with clients.

CommBank also donated a $100 EFT card as a door prize. Congratulations to Helen Wilson from Baw Baw Plumbing who was the lucky winner!

Attendees heard about upcoming water authority changes in the area and a re-cap on maintenance requirements from Barwon Water. Tradelink also attended to brief the audience on their six Key Customer Promises, and Sebastian Caruso from SP Solutions delivered an interactive presentation, before a tour of the new PICAC facilities.

To find out more about PICAC Geelong check out pages 36 to 38.

Further details about upcoming courses can be found in the PICAC Training Schedule, available for download from the Master Plumbers website, or by calling 03 9356 8902.

Daniel Smolenaars, Owner and Managing Director of Laser Plumbing in Sale and Traralgon is understandably delighted that his business has saved thousands because of the benefits of being a Master Plumbers member. “We recently purchased two new Toyota Vans and a Hilux ute for our business.

As a Member of the Master Plumbers we were able to access the Toyota Gold Fleet Discount. This discount has saved us over $4,000 on top of the other benefits provided by the dealer. The reduction in the purchase price has helped us cover off on the insurance and operational costs of the vehicles in the first 12 months.

We have also accessed the discount fuel cards for BP outlets for our new and existing vehicles. These savings aggregated will provide thousands of dollars in savings each and every year.�

Unsure how to make the most of your Membership?

Contact your Membership team on membership@plumber.com.au or 03 9329 9622 to find out more.

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member news

Welcome New Members

Save the date For further info on any of the events listed below, please contact Amanda Bain, Master Plumbers’ Events Coordinator amanda.bain@plumber.com.au, 03 9321 0704 or 0447 310 941.

Thursday 6 October 2016

Thursday 24 November 2016

Master Plumbers Forum in Bendigo Venue TBA

Master Plumbers and Tradelink Business Breakfast – OHS theme

Friday 7 October 2016

The Cube at ACMI Federation Square

Bendigo Golf Day Neangar Park Golf Club Bendigo

Saturday 15 October 2016

Plumbing and Fire Industry Awards

Master Plumbers welcomes the following new members, affiliates and corporate partners who have joined the Association since June 2016.

Hey Sista Plumbing

Wednesday 7 December 2016

Master Plumbers Members’ Cocktail Function The Boatbuilders Yard South Wharf

Adrian Cucu Roh-Sco Plumbing Pty Ltd Aqueous Plumbing Coleman Anderson Plumbing M. Collins Plumbing Aqueduct Heating Services Pty Ltd

Melbourne Convention and Exhibition Centre

Greenridge Plumbing J&M Heating Airconditioning and Electrical On Top Plumbing Pty Ltd 2 Brothers Plumbing M&M Plumbing & Maintenance Pty Ltd DJS Melbourne Plumbing Solutions

Greater Geelong Region Members – training is coming your way!

R.E. Veale Plumbing Pty Ltd Spectrum Roofing Pty Ltd

Upcoming courses scheduled for PICAC Geelong include:

Brenex Plumbing & Gas Fitting

12-14 October 2016

17-18 October 2016

Davide Gottardello Plumbing

Backflow prevention

Thermostatic mixing valves

Builtsafe Constructions Pty Ltd

This course provides learners with the skills and knowledge required to test, commission and maintain backflow prevention devices in water services.

This course will provide learners with the skills and knowledge required to test, commission and maintain hot water temperature control valve devices in water services.

Sheen Group

on eligible courses at PICAC (both TMV and Backflow Prevention are eligible)

Shield Plumbing and Drainage KJBN Solutions Pty Ltd Timothy Wheelhouse Plumbing & Gasfitting Pty Ltd

Master Plumbers Members receive a

50% discount

O’Neill Plumbing Pty Ltd

Award One Plumbing Pty Ltd For further details on the courses and to download the PICAC Training Schedule and expression of interest form visit training.plumber.com.au

Steady Flow Plumbing Pty Ltd Canny Plumbing Pty Ltd Chugg Plumbing Consultant BJs Plumbing MJR Air Conditioning Stockly Plumbing Pty Ltd

18 | Australian Plumbing Industry Magazine | September 2016

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Water Authorities & Governments • Sustainable water management • Manage larger population with existing infrastructure • Better return on your water investment • Waste Water Treatment • Manage larger population with existing infrastructure • Increase capacity of septic systems • Decentralised waste treatment possibilities

Existing Properties • Quicker installation; flexible planning • Less core drilling & floor penetrations • Retrofitting systems is quick and easy • Less disturbance to tenants • Opportunities to install toilets in new locations or unused locations • Modern solutions for heritage buildings

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member news News from Master Plumbers Tasmania Team MPAT has been hard at work over the last few months with the roll out of Continuing Professional Development (CPD) for plumbers and gas-fitters across Tasmania.

This has involved education/program development and implementation as well as the successful launch of CPD Toolbox as of 1 July 2016. We have been working with members, the regulator, and other industry associations to deliver relevant and meaningful subject matter to all plumbing and gas-fitting practitioners/contractors.

Since our last editorial, we have been part of the Reece Road Show (first time ever in Tasmania) which was held in Hobart on 20 July 2016 at the Princess Street Wharf. Over 400 attended and MPAT was one of three presentation providers for the evening. Of course lots of questions came up about CPD; how it will work; how many points are required and so on. All the answers are available at CPD Toolbox or via the Tasmanian Department of Justice website.

On Thursday 21st we hit Campbell Town for an industry forum on the Building Regulatory Review outcomes, including three Bills that we expect to be passed

by Parliament very soon.

1 A new Building Bill 2016; 2 An amended Occupational Licensing Act 2005; and 3 A new Residential Building Work Contracts and Dispute Resolution Bill 2015.

The new Building Bill 2016 not only incorporates building and plumbing works, but is risk based, opposing the current situation where minor works need permits, notifications and compliance checks etc. In theory, this should cut down the amount of paperwork. Levels of process and compliance will be evaluated on risk, with less red tape for areas that really don’t require such a high level of restriction, as opposed to higher risk-based works where resources should be focused.

Plumbing has been divided into the following categories Category 1 – Low risk work: Carried out by a plumber, owner or non-licensed qualified contractor.

– Low risk plumbing work: Carried out by a licensed plumber – no permit or notification to Council. Work must comply with standards.

Category 2A

Category 2B – Low risk plumbing work: Notifiable by the plumber to permit authority at completion of job.

Category 3 :

Plumbing work of which the plumber must notify the permit authority and obtain a CLC before commencing work.

Category 4 :

Work which requires a plumbing permit before work can commence.

All work must comply with relevant provisions of: • The Building Act 2016 and the Building Regulations 2016; • Determinations made by the Director of Building Control;

The new Residential Building Works Contract and Dispute Resolution Bill 2015 has three main components: • Clearer, more robust contracts for residential building work, including clauses that the Director of Building Control can mandate to provide better protection for consumers; • A free, optional, mediation process for settling residential building disputes; and • A more formal adjudication process by an expert panel for residential building disputes that cannot be resolved by other means.

The amended Occupational Licensing Act 2005 covers a range of matters, including: • The introduction of the concept of a ‘building services provider’ into the Occupational Licensing Act 2005 to replace the term “building practitioner” as used under the old Building Act 2000; • A stronger audit and compliance regime for building service providers; • The ability for the Administrator of Occupational Licensing to issue a Determination regarding the qualifications and experience required for a particular class of licence and when required, the provision to issue a Determination regarding the Code of Conduct for licensees; • The replacement of owner builders under the Building Act 2000 with the introduction of a project-based permit for owner builders under the Occupational Licensing Act 2005; and • The introduction of a building services provider licence for corporations or partnerships contracting to perform building services.

• The National Construction Code 2016; • Licensing requirements of the Occupational Licensing Act 2005; • The Work Health and Safety Act 2012 and the Work Health and Safety Regulations 2012.

Further training is on its way including confined spaces, working at heights, business management, the PCA, Australian Standards and much more.

Now is the time to register at CPD Toolbox to access all these CPD opportunities.

Angela Ayling Executive Officer www.plumber.com.au | 21

industry news PICAC news Collaboration of global talent marks World Youth Skills Day in South Africa The Community Plumbing Challenge 2016 took place in Diepsloot, Johannesburg, this July to raise awareness for World Youth Skills Day. In July, four international student teams representing South Africa, Australia, India and the United States of America have worked together to design and install a series of new communal toilet facilities for the residents of Extension 1 Diepsloot, in collaboration with WASSUP Diepsloot, (Water Amenities Sanitation Services Upgrade Programme), a dedicated volunteer and nonprofit organization.

Teams worked tirelessly through a range of unique challenges specific to the local environment. Working against the clock, against difficult conditions, the teams collaborated to find solutions for the new communal toilet facilities.

“We believe the impact that CPC2016 leaves on the Diepsloot community will keep this project going for a longer period of time. The forging of new partnerships makes small community actions much stronger and more long term,” states Sean Kearney IAPMO International Association of Plumbing and Mechanical Officers) International Project Leader.

Further highlights of the CPC2016 included collaboration between local teams and global partners, a Science and Engineering Forum held with Johannesburg Water, and official visits from representatives of participating countries.

22 | Australian Plumbing Industry Magazine | September 2016

“It’s the global, national and local collaborations that make CPC2016 work; none of this can be done alone,” concluded Kearney.

Master Plumbers and PICAC are pleased to congratulate the team that went to South Africa to represent Australia in the Community Plumbing Challenge (CPC).

Team Leaders: Greg Tink, Instructor and Operations Manager, PICAC, and Aaron Bridger, 2015 CPC participant and World Plumbing Day Apprentice Skills Competition winner led the team through this difficult challenge. Greg accompanied our 2015 CPC Team to Nashik, India and has extensive knowledge of both plumbing and teaching. Aaron was one of the plumbers on the 2015 CPC Team and learned a great deal from the experience. Aaron has recently completed his Plumbing Apprenticeship and was the winner of the Andrew Letten Master Plumbers Gold Medal Award at the 2015 Plumbing & Fire Industry Awards. Between the two, they have a wealth of experience and provided invaluable guidance and support to the team in South Africa.

Plumbers: Sam Welsh has just completed his plumbing apprenticeship at Swinburne University. Sam won the 2016 Swinburne Apprentice of the Year award and came with high recommendations from his trainers and employer. Luke Pettenon is undertaking his plumbing apprenticeship at Victoria University and is also completing his Certificate IV Plumbing. Luke was runner-up at this year’s World Plumbing Day Apprentice Skills Competition and displayed a great work ethic as well as the ability to work under pressure.

Design/Architect: Kirstin Griese has completed her Masters in Architecture at Deakin University and is currently employed by FMSA Architecture, who have substantial experience working on large-scale construction projects with a focus on sustainable design. Kirstin has also travelled to Borneo as a participant in ‘Intercultural Dialogue Through Design’.

Metal Fabricator: Mitchell Fisch is currently undertaking his apprenticeship in Metal Fabrication at Swinburne.

Mitchell showcased an impressive portfolio of metal fabrication projects and has a real dedication and passion for his industry.

We would like to offer hearty congratulations to Greg, Aaron, Sam, Luke and the team on their successes in South Africa as ambassadors for Australia and the future of our industry.

nominees were judged on a range of criteria including Attitude; Depth of character; Industry commitment and understanding; Problem solving; Community involvement/contribution; and Communication skills

Skills Comp finalists head to Michigan for UA International Apprentice competition!

PICAC and the Plumbing and Pipe Trade Employees Union (PPTEU) would like to congratulate the Australian representatives who competed in the 2016 United Association’s International Apprentice Skills Competition, held in Ann Arbor, Michigan.

Representing Australia were Aaron Bridger in the Plumbing Competition and Brad MacKenzie in Sprinkler Fitting.

Both Aaron and Brad competed in the World Plumbing Day Apprentice Skills Competition, held at PICAC in Brunswick and showed excellent technical ability. Aaron placed first in the 2015 competition and Brad placed second in the 2016 competition in their respective fields.

In addition to showing outstanding technical skills, the nominees were required to undergo an interview in which they presented to a panel of expert judges. They were judged on a range of criteria including, but not limited to; Attitude; Depth of character; Industry commitment and understanding; Problem solving; Community involvement/contribution; and Communication skills.

Both Aaron and Brad prepared impressive presentations and showcased a high level of competency across the selection criteria.

The two competitors flew to Michigan to test their mettle in a gruelling 5 day contest against the best apprentices in their respective fields from the United States, Canada and Ireland.

PICAC and the PPTEU would like to congratulate Aaron and Brad for their outstanding performances. There is no doubt that they were wonderful Ambassadors for PICAC, the plumbing industry and Australia. Look forward to a full rundown from Aaron and Brad in the next issue.

The Plumbing and Fire Industry Awards gala dinner on Saturday 15 October 2016 is not to be missed!

Award winners in the Industry Achievers, Apprentice and Project of the Year categories are announced on the night.

Join your colleagues and friends to celebrate with fantastic food, fine wine and awesome entertainment including Rusty and the Other Guy, and Melbourne’s top party band, Melbourne Hit Parade.

Hilton Melbourne South Wharf are offering a special accommodation discount as well.

Go to plumbingfireawards.com.au to book tickets and for full event details.

www.plumber.com.au | 23

industry news VBA news New VBA registration forms from 1 July The Victorian Building Authority will no longer accept applications for building or plumbing registration / licence on forms that were published before 1 February 2016.

Changes to building and plumbing fees New building and plumbing fees will increase by 2.5 per cent on 1 July 2016, in line with the rate set by the Treasurer on p.639 of Gazette Notice G015 published on 14 April 2016.

The value of the 2016-17 fee unit is $13.94. The value of the 2016-17 penalty unit is $155.46. Visit the VBA website for a list of the 2016-17 fees.

For more information visit vba.vic.gov.au

Plumbing technical update: Changes to the Plumbing Code of Australia On the 1st May 2016, the Plumbing Code of Australia (PCA) 2016 came into operation, replacing the 2015 edition.

The PCA is Volume 3 of the National Construction Code and is administered and maintained by the Australian Building Code Board (ABCB).

The PCA 2016 contains a number of significant changes that plumbing practitioners need to be aware of.

For information on how these changes affect you, please visit vba.vic.gov.au

24 | Australian Plumbing Industry Magazine | September 2016

For both plumbing and building registrations, applicants must complete and submit application forms and templates that are published on the VBA website www.vba.vic.gov.au

New registration and application process The VBA launched a new registration application and assessment process on 1 February 2016. New guidance material, application forms and experience templates were created to help applicants understand what is required to demonstrate relevant knowledge and experience for registration or licence.

Applicants seeking to be registered as a building or plumbing practitioner with the VBA are reminded that they must complete and submit a range of forms including:

VBA Building registration • A Registration Application Form • A National Police Consent Checking Service Informed Consent Form • An Experience Statement (for every category / class of registration) • A Technical Referee Report (for every category / class of registration)

VBA Plumbing registration • A Registration or Licence Application Form • A National Police Consent Checking Service Informed Consent Form And the following if you have not completed a plumbing apprenticeship AND a relevant plumbing qualification • An Experience Statement (for every class of registration) • A Technical Referee Report (for every class of registration) These forms are electronic PDFs and must be saved and completed on a computer. Hand-written applications will take longer to process.

PDFs must be saved and completed on a computer

From 1 July 2016, applications received on old forms will be returned, with the exception of some building categories.

A transition period will be in place for Building Inspector, Building Surveyor, Commercial Builder and Engineering registration applications.

More information will be provided once these new forms are published.

For more information and to view the most up to date application forms and practitioner guidance material, visit the registration section at vba.vic.gov.au

It’s nearly time to grow your ‘mo!

We all know that bloke on site with a ridiculous moustache.

Maybe you even are the bloke on site with the ridiculous moustache. Or have always secretly dreamed of being him.

But whatever your opinion on epic facial fuzz and twirly ‘taches, we would like to get Master Plumbers members aware and involved in some curly cultivations later this year for a very good cause.

The Movember foundation is a global charity committed to men living happier, healthier, longer lives. Since 2003, millions have joined the men’s health movement, funding over 1,000 projects focusing on prostate cancer, testicular cancer, and suicide prevention. Your wellbeing is so important to us, so we are putting the fun back into fundraising this November. Like Master Plumbers Facebook page to be the first to know when it’s time to grow your ‘mo and drum up support for a worthy project.

Like Master Plumbers Facebook page to be the first to know when it’s time to grow your mo

Improved watermark scheme update The ABCB launched the improved WaterMark Scheme on 1 July 2016.

The draft improved scheme rules and the new fee structure for cost recovery have been published with transitional arrangements for scheme participants and affected products.

Whilst for the majority of stakeholders there will be no immediate substantive changes, this is a time to focus on what the improved scheme will look like and to prepare for its implementation. The ABCB has engaged with scheme stakeholders to establish appropriate arrangements to progressively transition to the improved scheme.

www.plumber.com.au | 25

INTRODUCING THE BOSCH OPTIFLOW

Bosch Water App The App for consumers lets the user adjust the temperature,track energy and water usage, and keep an eye on costs.

Free Plumber Training

Register your interest at www.boschoptiflow.com.au

Connectivity OptiFlow interfaces via Bluetooth with seperate User or Trade Apps.

Bosch ProWater App The Installer and Service App allows plumbers to view diagnotistics and receive trouble-shooting solutions.

125 years in business This year Master Plumbers celebrates 125 years as an Association, a considerable achievement for any organisation and one that we are immensely proud of.

The official year of celebration runs in alignment with the financial year from 1 July 2016 to 30 June 2017. We have several activities planned to mark this significant milestone in our history, including a four part here in Australian Plumbing Industry magazine.

Our first article in this series looks at the circumstances that led to the establishment and early years of the Association in the boom period of late 19th Century of Victoria.

Modern sanitation for Melbourne

Core values At this time the core values of the Association were adopted from the Worshipful Company of Plumbers in London. The core values were designed to be backed by legislation and uphold: • Standards of workmanship

The 1880s in Victoria were a time of huge transformation – housing construction doubled between 1883 and 1888 to meet the demand of the soaring population. The associated sewage and drainage problems led to a Royal Commission investigation, which resulted in the establishment of the Melbourne and Metropolitan Board of Works in 1891.

• Sound technical instruction for plumbers and apprentices

The Board was tasked with controlling the water supply and establishing an underground sewerage system for Melbourne. It was to be the largest construction project in Victoria for at least the next four decades. The plumbing community of Melbourne responded to this task, and in 1891 a group of 57 plumbers came together to form the Associated Master Plumbers of Victoria.

The Association recognised the importance of education and training that formed part of the core values, and in 1893 a simple series of lectures was held at the Working Men’s College to aid the cultivation and retention of knowledge and experience within the industry. To further encourage excellence within the industry, The Andrew Letten Gold Medal Award was introduced in 1908, an award which is still given this

28 | Australian Plumbing Industry Magazine | September 2016

• Ethical and professional business conduct • Registration of plumbers and quality control through independent inspections

A focus on education

day. It is named in honour of the man who was for many years the Association’s examiner representing the plumbing industry in the examination of all plumbing apprentices through the state.

The Association made considerable efforts during its early years negotiating with the Melbourne and Metropolitan Board of Works to protect the standard of the trade. After several years of persistent lobbying for appropriate legislation and licensing to ensure that the reputation of the profession could be upheld, the first sanitary license was issued in 1896. The contentious issue of Melbourne and Metropolitan Board of Works employees doing plumbing work, was also finally resolved in 1935 when they were banned from crossing the building line.

and still going strong The plumber protects the health of the Nation

Our first publication

Master Plumbers strongly promoted their role in public health and in an effort to raise the profile of the Association, in 1898 the first crest was adopted – a fountain motif. The current crest featuring Hygieia, the Greek Goddess of health, hygiene and sanitation, was then adopted in 1920 together with the motto “For the health of my country”.

Around 1910, Plumbing and Lighting, a specialist magazine for plumbers, gas and electrical fitters, sanitary engineers and metal workers was introduced as the Association’s first official publication. The magazine provided illustrated technical information, promoted the growth of Trade Associations, allowed advertising from manufacturers and merchants, and published news from the various state Associations. The Service Bulletin was later introduced in 1949, followed by the Plumbing Industry Journal, now known as the Australian Plumbing Industry (API) Magazine, in 1985. The API magazine now has the industry’s largest circulation with nearly 30,000 subscribers.

The 1890s were also a period of increasing industrial issues.

Early representatives of the Association sat on the Wages Board under which minimum wages and other working conditions were set.

Throughout the decades and still to this day, the Association negotiates with unions on behalf of its members, providing a means for employers and employees to reach fair and equitable agreements.

As well as being the first venue for Association meetings, Rubira’s Café in Bourke Street was also the location for regular social events, referenced in the archives as “smoke nights”. In an era before television and the internet, entertainment took on a much different form. The minutes of the monthly meetings often describe official proceedings ending with song and dance. In 1902, for example, it is noted that “at the conclusion of business, the piano was brought in and, with Mr Cash officiating as pianist, the following men favoured the company with songs…”. Master Plumbers meetings continued at Rubira’s Café for over a decade before obtaining a room at the Victorian Employer’s Federation offices on Collins Street.

In the December issue of API Magazine, the story of the Association continues with the significant impact of the First and Second World Wars on the industry and how this changed the outlook for the future. Make sure you also go to pages 10 – 13 to read about our 125 Year Anniversary Gala Dinner held at The Hotel Windsor on 26 August.

Clockwise from top left: The first Master Plumbers, late 1890s; Gordon Technical College Students at Albury and Warnambool exhibition – 1897 L– R: A.J. Freeman, W.C. Freeman, J. Herd, M.A. Kerr (instructor), J. Woods; Turning on the outfall sewer, late 1890s; Cover Plumbing and Lighting Magazine – 1910

www.plumber.com.au | 29

Career change champs:

The evolving apprentice-scape Gone are the days when a class of first-year plumbing apprentices is the sole domain of fresh faces straight from school. We’re delighted to report a marked increase in diversity as apprentices sign up from an increasingly larger age pool and variety of backgrounds, taking the plunge for the career sea change they’ve always dreamed of. With great job security, flexibility to work across a number of fields and the potential to ascend the ladder fast, plumbing is becoming an increasingly attractive career path. Bringing a broad range of work experience to the table as well as a mature attitude, our older students are fast becoming some of the brightest rising stars. We spoke to some not-so-new kids on the block who prove that it’s never too late to change your mind.

From cinemas to cisterns When the world transitioned to digital, Damien George was made redundant from his position as Technical Manager in a cinema . “After 13 years in the same industry, it was time to look for a new career. I’ve always been good with my hands and I like working creatively, building and fixing things.

It made sense to focus on finding an in-demand trade, so I’d have job security for the future.”

“I did the pre-apprenticeship with Master Plumbers and then started as a first year apprentice. The physical angle took a little bit of getting used to – at times there’ve been some aches and pains. But there are plenty of advantages to being a mature age student. For a start, I learn faster.

I’ve mastered a variety of roles in my lifetime and can call on my experience and attack tasks with more confidence because of it.”

30 | Australian Plumbing Industry Magazine | September 2016

Damien George’s story

“One of the best things about doing my apprenticeship at P & J Hall is the group of plumbers I am working with.

There are fully qualified plumbers that are much younger than me. We find the humour in the situation – yep, I’m the old guy. But it’s definitely an advantage not having to start from scratch.”

“My plan for the future is to get qualified and registered. I’m in domestic plumbing now, learning great stuff every day.”

“My advice to an older apprentice coming in would be, don’t walk in like you know it all. Show respect to the people who have been doing it longer and are more qualified than you.

Pay attention to what you are being taught. And take the time to find your niche – be it commercial, domestic or maintenance, there is a lot to choose from.”

“Starting over like this and going back to learning a trade from scratch certainly has its ups and downs.

It’s tempting to look back in hindsight and wish I’d done things differently, but honestly, I wouldn’t have changed anything. The path I’ve taken has given me the skills and knowledge I’m using now and shaped who I am. It’s a journey you take, and I’m happy with the path I’ve taken.”

Damien’s final piece of advice is typical of his committed and direct approach.

“Make up your mind to do it,” he says, “And then give it a red hot go.”

Apprentices are now coming into the plumbing industry from a range of backgrounds, with fresh perspectives, transferable skills, a passion for the trade and a commitment to learning

Taking the plunge Peter Hall is the proprietor of P & J Hall Plumbing. With more than 35 years’ industry experience, he has taken on and trained apprentices of all ages from all walks of life. The decision to add Damien George to the team was made easy by his positive attitude and willingness to listen, learn and apply himself to the trade.

“Damien first contacted us to ask about doing work experience when he was doing his pre-apprenticeship course with Master Plumbers. Damien was fairly proactive, he’d looked up our website and found out about the company, where we were based and the type of work we do. He showed enterprise to start with. He did work experience once a week for 8 weeks.”

“He showed good initiative and made an effort to fit in with everyone.

I’ve had issues before with older apprentices who haven’t worked out.

Sometimes they will say they don’t mind taking instruction from younger guys, but when it actually comes down to it, out on site they can take offence.”

It’s so crucial for a first year apprentice to listen and learn.”

Peter Hall

“There are jobs in plumbing that aren’t as – shall we say – fun to do, and of course more experienced staff are going to give the jobs that they don’t like doing to the first year apprentices.

It’s just the way it is; it has to be done, so if you’re smart you get someone else to do it. Experiencing seniority and delegation teaches my guys how to work with other people. Soon Damien will earn that responsibility and he will be the one assigning the jobs to someone who is developing their skills.”

“There are advantages to having an older apprentice. Damien is mature not just in his years but in his attitude.

Although it’s not just about the age, it’s the individual. Instead of having to ask an apprentice three times, you only have to tell someone like Damien once and they pick it straight up.”

Of course compromises have to be made. “An older person entering the industry as an apprentice has to know that the starting wage is quite low, so you have to be able to sustain your lifestyle on that salary. It is higher for a mature age apprentice; they get the equivalent of around a third year standard apprentice, but it’s still on the lower side of things.”

Peter believes in treating his apprentices with respect and making them feel part of the team. “Involve them in meetings where onsite issues are discussed, have them sit in from an early stage so they get a buy-in,” he says.

And it’s not just the hands on skills that are required. “You need to be intelligent to be a plumber. There’s a lot of planning and paperwork and compliance required, as well as communicating with a range of people.

Someone coming in who has worked in other careers or industries brings transferable skills, bringing a set of skills and knowledge from their previous work that can be invaluable. You know that a mature age apprentice who has committed to a career change has their mind set on trying something different, especially if they’ve completed the pre-apprenticeship course. You’ve got someone who’s determined to do really well. There’s a lot more opportunity these days to change your career”.

www.plumber.com.au | 31

At the end of the day when I get home and take my boots off and sit down, knowing I’ve done GOOD work, that’s a good feeling

Keeping dreams alive

Kaelun Brown’s story

Kaelun Brown’s older brother is a successful plumber with a flourishing career. Looking for a job with security and the capability to work outside, Kaelun opted for the same route.

Plumbers will always be in demand – as Kaelun points out: “everyone needs to be able to flush their toilet and get clean drinking water.”

In his youth, Kaelun started an apprenticeship which he never completed. “I always regretted that,” he says. “I’m fortunate to have the opportunity to go back and do a trade now. Work can be hard to come by but if you are qualified, and have that ticket, your employment prospects are so much better.”

With a partner who works full time and two small children in the family, Kaelun recognises the challenges of going back to work for a family man.

But now he is beginning to reap the benefits of his decision to make a career change.

Other factors in his choice of plumbing as a trade include the desire to be outside and doing something physical, with his hands. Reliability and flexibility were also a consideration. “You can travel and work anywhere with a qualified trade,” he says.

Kaelun previously worked in men’s Aboriginal health, in the family violence sector. He worked as a case manager for men seeking support and holds a Certificate IV in men’s behavioural change. He also worked in youth justice in Melbourne, which introduced him to a number of Aboriginal kids who’d ended up in the justice system. “It was a real eye-opener for me to see how different life could be for young people who were quite close to me in age. I’d been raised with my four brothers in a good home, Mum and Dad always worked, there was always a roof over our heads. For some of these kids, the idea of having a job was just something other people did; they were the third or fourth generation in families surviving on government support.

It definitely made me appreciate my opportunities, and it was something that has stayed in the back of my mind every since.”

One hurdle Kaelun faced was the drop in pay. “I was on more money before, and I had the higher commitments that came with a higher salary.

I had to work out how to overcome this challenge, which was a big commitment for my family, too.

It was sometimes a struggle to juggle the time and money commitments, while adjusting to the necessary change in lifestyle and new workload.

At the end of the day when I get home and take my boots off and sit down, knowing I’ve done real work, that’s a good feeling.”

Kaelun plans to finish his apprenticeship and work in the industry. His long term goal is to develop his own business, and he’d like to eventually be able to take on young indigenous people as apprentices into the trade. “Ever since I worked with those kids in youth justice, it’s been something I’ve wanted to do, to give them the opportunities I had, to learn a trade and get into steady employment. I don’t just want to run a business; I see it as a social enterprise. Something that has a beneficial social impact.”

His advice for someone thinking about making the change is to just jump in.

“Don’t overthink it,” he says, but he does offer a cautionary word. “You do have to be sure you really want to do it.” Kaelun says the Master Plumbers pre-apprenticeship or boot-camp are ideal ways to test your interest and commitment to the trade.

“There’s a lot to plumbing. It is hard physical work and it’s also very technical,” Kaelun says. “Some people think it’s just hanging off a shovel, but there are Australian standards and rules and regulations you have to abide by.”

“Open your mind to things. You have to listen. You have to want to learn.”

“You need to be switched on, committed, but still enjoy it. I think you’ve got to love it, really. I know in 25 or 30 years I will still be a plumber,” Kaelun says. “And still loving it.”

Apprentices are now coming into the plumbing industry from a range of backgrounds, with fresh perspectives, transferable skills, a passion for the trade and a commitment to learning. They are the new face of plumbing, and with so many others like them in training, the future of the industry looks in great shape. Know someone who fits the bill? Find out more about our training courses for new apprentices at www.plumber.com.au

32 | Australian Plumbing Industry Magazine | September 2016

If you’re thinking about it, go to the Master Plumbers school and have a talk to everyone and a look around

It’s never too late Sean Rehill is in his fifties and after almost 20 years working with heavy machinery, transport and logistics, he is now a second year plumbing apprentice. He likes to joke that he’s the oldest plumbing apprentice in Victoria, but when it comes to learning the trade, Sean is all business.

Like many others coming to plumbing as a second or third career, Sean wanted a trade that would lead to reliable employment. “I got on the internet and did some research,” he says, “and I found Master Plumbers.

I applied to the pre-apprenticeship, and after an interview, I was accepted.

These courses are usually subsidised, but because I’d completed an automotive apprenticeship years ago, I wasn’t eligible for the subsidy. I had to pay the fees myself, but it was worth it.”

Back in the 90s, Sean studied for an associate diploma in environmental science. His interest in technology to improve efficiency in homes was a natural segue into plumbing. He would have turned to plumbing earlier, but as a family man, he was needed elsewhere.

Sean has nothing but praise for his experience as a mature aged apprentice through Master Plumbers.

“They are industry leaders,” he says.

They will give you extra tuition on your RDOs if you need it. We have great resources here, like a masterclass in welding with a Master Welder.”

Sean Rehill’s story Sean is happy to have found his niche.

“I love working with the tools,” he says.

“I honestly had no idea before I started how much scope there was. There are so many options in plumbing, gas fitting, roofing, drainage, mechanical.

As apprentices we are learning them all, but then you can go on and specialise.”

Sean’s ambition is to become fully qualified, licensed and registered.

He’s been exposed to a variety of work with host employers, but so far the domestic work appeals to him most.

“I think I’d like to go and work for a family-owned company doing suburban domestic work and maintenance. You can get a lot of money doing the commercial work, but I do like the variety with domestic.

A hot water installation one day, fixing a busted pipe the next.”

“The things we can do now thanks to technology, especially mobile, are amazing. For instance, if I’m working on a big site and I see something I have a question about, I don’t have to go and find the foreman and bring him back down to show him, I can snap a picture on my phone and text it to him. And that doesn’t even touch on the developments in plumbing technology; there are drain cameras and pipe locators and electronic leak detecting machines.”

“One of the best things about doing my apprenticeship is going on site, fitting in with the culture and doing what’s required. When we begin to think and work together as a team, that’s great to be part of.”

Sean would certainly encourage others to consider becoming apprentices later in life. “If you’re thinking about it, go to the Master Plumbers school and have a talk to everyone and a look around. Ask your tradesman questions when they come to your house, find out what they like about the work.”

He recommends doing the pre-apprenticeship. “That way even if you decide you don’t want to continue on in this industry, you’ll still have something to show for it. You’ll still learn valuable skills.”

“And talk to your family and friends about your ambitions, because you need support while you’re studying and this will involve your immediate family. You need to plan for the change in your financial situation, pay things off, put away some savings maybe.

Adult apprentices do earn more, but it still is an apprentice wage.”

“Look after yourself and get in shape.

This is physical work and it can be high risk work. You are working with energy and you have to have your wits about you.”

“I find this trade very stimulating.

There’s a great deal to learn, and so many tools to do it with. You need good training, tools, skills and knowledge, and perhaps most of all, you need good judgement. If you have an interest, it’s never too late to give it a go.”

www.plumber.com.au | 33

I’d recommend this to anyone who has a can-do attitude and who wants a trade with good career prospects and job security

Smashing the stereotype At the age of 23, Kelsey Houghton has been a lifeguard, and worked in retail.

The newest string to her bow comes in a completely different field where she has finally found her niche – with some great job security to boot.

“People are always going to need a plumber. A house has so many things a plumber contributes to – installing, maintaining, repairing. I find the variety of tasks involved in plumbing intriguing. You could be doing anything from installing a gas system to fixing a toilet.”

At Master Plumbers, Kelsey gets to experience the full spectrum of plumbing work. “I really like the sanitary work. All the above ground, visible fixtures like basins, toilets, sinks, taps.”

Kelsey was prompted to make the transition to plumbing after working for a number of years in retail. She’d always been a ‘hands-on’ kind of person. “My partner and I live together and we’re saving up for a house.

I wanted a career that could make this happen sooner rather than later.”

Kelsey describes the cohort going through their training together as bonded. Half of them went through the pre-apprenticeship program together. “Everyone in the group is switched on. We get a task and we all get on to it. Some of the younger ones look up to the older apprentices.

We are all motivated and focused.”

Kelsey Houghton’s story

Changing careers is not without its challenges. “Getting back into the rhythm of studying after being out of school for five years was hard. I live a fair distance away so I have a lot more travelling, about an hour and a half each way.”

“The best thing is learning about plumbing and putting the theory into practice. And meeting new people.”

So what’s it like for a girl in plumbing?

The plumbing landscape is changing, but it’s a well known fact that men still far outweigh women on the tools.

Apart from the odd challenge of physical size or strength, Kelsey is taking it all in her stride. “I’ve always been fit and sporty, so despite being a bit short to reach things sometimes, I just work out a different way to tackle those jobs. I don’t feel pressured to try to lift something that’s too heavy just to prove I can do it. I’ve been told that I would have to prove I can do it as well as a guy, but everyone’s work should speak for itself. I don’t worry about it.”

For the future, Kelsey has her eye on finishing her training, becoming a qualified plumber and getting her licences and registration. “One day I’d like to run my own business. And later I do want kids so I’ll need to factor that in. I am mindful of that.”

Amanda Ogilvie is the Communications Officer for the Australian Chamber of Commerce and Industry’s “Biz Better Together” productivity initiative: When employers and employees work together, business is better.

Join the conversation @BizBT www.bizbettertogether.com

34 | Australian Plumbing Industry Magazine | September 2016

Kelsey does have some wisdom to pass on to anyone starting an apprenticeship later in life. “The right attitude and belief are important. If you are female, don’t be put off by the idea that it’s a man’s world, or any of the stereotypes; there are good initiatives now and the future is bright.”

“I do wish I’d done it earlier, maybe after a gap year. And I wish in school they’d encourage more girls to explore the trades, and do metal work or carpentry.”

“I’d recommend this to anyone who has a can-do attitude and who wants a trade with good career prospects and job security. There are great opportunities to do different things, and it’s a trade where there is always something more or something new to learn.”

“My twin sister has worked as a carpenter, building trusses, but I’ve got her into plumbing now too. She’s just starting the pre-apprenticeship. Who knows, maybe one day we can run a plumbing business together and train more girls to work in the industry.

That would be fun.”

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Expansion excellence.

In just seven short years of operation, PICAC has become the pinnacle of Plumbing Industry Training and is rapidly expanding across Australia.

With a commitment to making contemporary, world class training available to the plumbing industry, PICAC spread their vision beyond Victoria and is now enhancing training on a national level. Through the support and collaboration of key industry organisations; the Master Plumbers, the Plumbing and Pipe Trades Union, the National Fire Industry Association and the Australian Mechanical Contractors Association, PICAC is taking the quality of plumbing training to a standard not previously seen in Australia.

Brunswick In 2009, when PICAC was established, the efficient and effective management of water in drought affecting Australia was very much the focus of attention of government policy makers, leaders of the agricultural and industrial sectors and the community more broadly.

The Plumbing Industry recognised that the traditional approaches to industry training were not equipping plumbers to be the implementers of sustainability that the government and the community were needing them to be.

To address this issue, a world class training facility, the first of its kind in Australia, was established in Brunswick.

This campus now acts as the central hub for this continually evolving not-for-profit industry training institute.

With a foundation in Green Plumbing, PICAC has rapidly grown to become the preferred training provider amongst plumbers and employers.

36 | Australian Plumbing Industry Magazine | September 2016

Geelong This was recognised by the whole training community when PICAC was awarded both State and National Small Training Provider of the Year in 2015.

Course offerings range from entry level and introductory courses such as the Certificate II Pre-Apprentice in Plumbing or the Certificate III Apprenticeship in plumbing, to Occupational Health and Safety training and further up to more specialised courses such as medical gas water, reticulation systems, gas appliance servicing and electrofusion welding. It is in the provision of these higher level courses, which require the use of sophisticated facilities and professional and experienced staff, that PICAC’s key “point of difference” can be seen, as well as its capacity to deliver the high end skills the industry demands.

In Victoria, a second campus in Breakwater, Geelong, has been constructed. During the planning stages for the project, it was surprising to see the number of students who were willing to travel to Geelong in preference to Melbourne for training. This new campus will service large areas to the west and north of Melbourne.

The building consists of two levels, totalling approximately 1,058m². Features include four training rooms, double height open training area and a machinery and operating area. The second level also includes a specialised training area for training at heights.

PICAC is a place where industry can come together, to share and develop the latest technologies and innovations, and a place where skills can be developed, shared and showcased Shayne La Combre, CEO

Narre Warren Keeping with the high standards of the Brunswick centre, the Geelong Campus is a Green Star rated building with a timber pergola. Aluminium sun shade battens to the entry forecourt and hydronic heating and cooling coils set into the concrete slab for heating and cooling, in addition to other water and energy efficient systems, make these facilities state-of-the-art.

While many traditional training providers struggled to keep pace, PICAC has continued to meet the evolving demands of the workforce. It has become the standard for training in our industry – a place where the role of plumbing as the key enabler of economic growth and environmental sustainability is recognised, developed and promoted.

In recent years, structural shifts in the economy – in Victoria away from traditional manufacturing and from mining in places like Queensland and Western Australia – have served to sharpen the focus of policy makers on the need to equip workers from those shrinking sectors with the skills necessary to participate fully in the new economy.

It was with this in mind that the third site was selected, with development due to start this year for the Narre Warren Campus. Together with IAPMO, PICAC is working to develop a Training and Research Centre to service the south-east corridor of Greater Melbourne.

PICAC has the capability to re-train highly skilled workers being forced to exit the manufacturing sector, with large companies closing or reducing operations, particularly in areas of Victoria such as Geelong and Narre Warren. For existing qualified tradespeople including welders, metal fabricators, machinists, fitters and turners, customised training leveraging off their experience could enable these displaced workers to re-enter the industry quickly.

www.plumber.com.au | 37

Nowhere in the world is there a first class training facility like this. As an industry, we should be very proud of the success of PICAC, and the innovation and cooperation that underpins it Earl Setches, Chair

Queensland With the expansion in Victoria well underway, the PICAC Board was able to shift focus on delivering world class training on a national level. This goal was achieved following the signing of a historic agreement between the Services Trade College Australia (STC) and PICAC on 15 December 2015.

PICAC, together with its partners, identified the importance of the service that STC delivers in Queensland.

STC specialises in plumbing and fire protection training, with apprenticeships and post trade courses on offer in both fields.

In order to ensure STC’s ability to continue and grow its pivotal role in supporting the industry, the newly appointed STC Board welcomed the opportunity to integrate operations with PICAC – enabling both organisations to meet primary objectives to enhance and promote the plumbing industry on a state and national level.

In addition to supporting the plumbing industry in Queensland, the successful delivery of this merge also supports the creation of an industry-driven training hub that delivers skills and other development opportunities for students throughout their career life cycle.

38 | Australian Plumbing Industry Magazine | September 2016

The vision of improving the standard of plumbing training by direct industry involvement is being realised Ken Gardner, Deputy Chair

The future The combined college footprint for PICAC will now extend to a total of five campuses, located in Brunswick and Geelong in Victoria, Salisbury and Brendale in Queensland, and the currently under construction campus in Narre Warren, Victoria.

PICAC will continue to grow and ensure that the Plumbers of Australia have access to world class training, ensuring the safety, sustainability and health of our communities for generations to come.

Lifelong learning why it’s key for you and your business.

Tracey Daniel discusses the key reasons why having the ability to continually up your game is an increasingly non-negotiable part of staying the course in business.

There’s no putting the toothpaste back in the tube – the rate of change we’ve experienced across all aspects of business and society at large over the last ten years is only set to accelerate. Therefore, whether you’re running a plumbing business in Perth or Peking, the coming years are going to bring opportunities and challenges galore as the landscape continues to shift under our collective feet on a increasingly rapid basis.

In this type of inherently fluid environment, the importance of committing to lifelong learning has never been greater – for both you and your business. Here’s why:

Learning turbocharges your personal productivity Whether it’s in terms of avoiding mistakes others have made, or radically expanding your own potential, having the ability to quickly grasp and implement new concepts is verging on a superpower.

Continually adding to your skillset via ongoing learning will radically transform your productivity and output.

Increased knowledge in any one field has obvious benefits, but the real magic comes when insights from one discipline are instantly applicable in another. As you expand your abilities over time, you’ll find that this is the case across an incredible array of scenarios.

40 | Australian Plumbing Industry Magazine | September 2016

By continually approaching new situations with a learning mindset, you’ll quickly find yourself blasting through work at a rate of knots that’s astonishing to those who are more stuck in their ways.

Everyone’s a generalist nowadays The reality of the modern world is that absolute specialisation is no longer really possible. Regardless of what your primary realm of expertise is, you’re also going to be expected to master any number of tangential areas along the way.

If you’re a solo operator, your bread and butter might be in bathroom renovations, but you’ll also have to be pretty handy across client relations, project management, invoicing, and a host of other areas. If you’re running a larger business, you’ll have to be able to at least navigate hiring, marketing, and any number of other disciplines.

There’s simply no way of effectively rising to the challenge of the modern working world without being able to continuously learn on the job. It’s not just the range of areas you’ll encounter that’s the issue, it’s the fact that each one of them is also continuously changing. If you’re not committed to ongoing education, you’re very quickly going to fall behind across the board.

Your role will change Another factor to consider is that your own role will inevitably change over the years – both personally and professionally. Life events such as rearing children and facing bereavement place significant strain on even the best of us, and we’re all forced to considerably level up along the way and learn by doing under less than ideal circumstances.

Similarly, no matter where you are on the professional side of things, your role will naturally change over the course of your career. The journey from apprentice to medium-sized business owner, for example, contains an awful lot of steps, and you’ll be expected to learn quickly at every single one of them. Learning how to learn is an invaluable skill to pick up along the way, and one that will stand by you over time.

Stagnation means death in today’s market In a wider business sense, entire companies also need to be constantly learning in order to simply stay alive.

Whether it’s in terms of equipment, technology, or regulations and legislation, the entire landscape your business is operating in is in a state of constant flux.

To put it bluntly, if you’re not continually learning in this type of environment, you’re dying.

We can probably all think of ex-colleagues or local businesses that we’ve seen who’ve eventually ended up going under as they simply refused to take on new challenges and change with the times. Particularly when things are going well in the short term, this is a surprisingly easy trap to fall into. Having ongoing learning constantly on your radar is your best means of avoiding it.

A commitment to lifelong learning is the hallmark of every successful business and entrepreneur, and that’s as eternally true in the plumbing business as it is everywhere else. If this isn’t currently a priority for you and your team, consider putting it at the forefront of your efforts and you’ll soon see the incredible results it can deliver!

Teams stand or fall on the basis of their ability to learn It’s virtually impossible to build a successful plumbing business unless you’ve put serious effort into assembling the right team of experts to power your profits. Even if you’re dealing with a tiny team, the importance of ongoing learning soon becomes crystal clear.

Building a successful team over time involves keeping them happy, motivated, and engaged. You also have to give people the chance to progress in their careers and provide a better future to aim at. Doing any of those things over the long term without a firmly embedded learning culture at all levels of your organisation is more or less impossible.

Tracey Daniel and Jane Challinor are the founders of the Real Business Group, an organisation which assist entrepreneurs and business owners to double their sales and profits within 90 days. To find out more visit realbusinessgroup.com.au

3 ways Cbus builds super futures for plumbers in Victoria 1.

Investing in property and development projects through our wholly owned subsidiary Cbus Property1, creating jobs and delivering returns

2.

Easy administration for employers, with online options to join Cbus and pay employees’ super

3.

Industry–specific super products for members, including insurance cover, financial advice and free access to the Cbus smartphone app

Contact Scott for your business super needs Scott LaFerlita

Business Development Manager, VIC

0409 934 674

scott.laferlita@cbussuper.com.au

Cbus Property commercial project, 171 Collins St Melbourne Cbus Property Pty Ltd is a wholly-owned subsidiary of Cbus and has responsibility for the strategic performance and management of all Cbus direct property developments and investments.

This information is about Cbus. It doesn’t take into account your specific needs, so you should look at your own financial position, objectives and requirements before making any financial decisions.

Read the relevant Cbus Product Disclosure Statement to decide whether Cbus is right for you. Contact 1300 361 784 or visit www.cbussuper.com.au for a copy.

Cbus’ Trustee: United Super Pty Ltd ABN 46 006 261 623 AFSL 233792 Cbus ABN 75 493 363 262.

1

Master Plumbers VIC Aug 16 VIC BDM_template 123h x 185w _v1.indd 1

www.plumber.com.au | 41 12/08/2016 10:34 AM

Happy Birthday

Kenny!

A short 10 years ago almost no one knew who Shane Jacobson was. A low budget, family made mockumentary about toilets changed all that. From fearless Aussie plumber Kenny Smyth to the set of Top Gear and The Bourne Legacy, Shane has the knack of keeping things fun and helping people laugh along the way.

Our resident plumber from the trenches, Matt Reynolds, spoke to the man himself to discuss plumbing, life in front of the camera, maintaining his schedule, and his thoughts on learning.

42 | Australian Plumbing Industry Magazine | September 2016

Matt Reynolds Being a plumber

myself I have to ask how in the movie Kenny you so accurately portrayed many of the intricacies about a plumbing life.

What was the secret behind it all coming together?

Shane Jacobson The truth is, I come

from a very working class family, I went to a technical school and most of my mates are tradies. I have a licence for driving trucks, fork lifts, and most things.

I knew all those guys at Splashdown and during the filming I actually did the work, drove the trucks, fired up the generators and plumbed the toilet blocks in.

When I was a kid, I helped a plumber for a few weeks so none of it is that strange to me. I just kind of know that world, feel comfortable in it and talking about it.

Working as a roadie you know what it feels like to have people staring at you dressed in black. My brother Clayton actually cleaned toilets to get himself through film school so he knows what it’s like to be frowned upon. We both understood the sensitivity in it. All plumbers know this, especially the Splashdown workers, the first ten things they hear out of anyone’s mouth when they tell people what they do for a living

is a joke at their expense. Everyone can crack a joke at a plumber but man, as soon as the water or sewerage goes bung on their house, how quickly do they want them there and how much do they respect the work of a good plumber?

Then, as soon as the house is fixed they don’t want to shake your hand in case they catch something and the jokes start again. I just find that amazing.

MR I agree and I think most plumbers

would understand.

SJ As my brother pointed out, when a natural disaster hits an area, if you’re a lawyer, barrister or an accountant you’re probably not much help initially. The reality is a plumber and their skill set is one of the most important post incident.

The first thing that starts killing people is disease. Fresh drinking water is one thing that everyone is going to need and a plumber is the only one who can provide that. But again, as soon as it’s all over the jokes start again and I think that’s why so many tradies connected with the film.

MR You’re an extraordinarily busy man,

I’m surprised at the lack of rest and sleep anyone who achieves a high level of success seems to need?

SJ I’m not a great sleeper to be honest, many thoughts whirl around in my head.

As a young bloke I could sleep but I do think as you get older you get used to less. My schedule never allows it. I think when you have enough thoughts in your mind that’s what keeps your body moving, it’s like your mind’s own form of adrenaline.

MR Is that an environment you

purposefully create for yourself, to take on more than you can to force a higher than average output?

SJ No, not at all, I’d be happy for things to be quieter. The problem is you see, get sent or hear of a good idea, start to chat about how you would execute it and before you know it things start to grow their own legs. So I don’t think I intentionally create a busy world for myself, but in the business of creating things you just tend to be busy. It’s a horse and cart thing. Films and TV shows take a very long while to make.

On average, a film takes seven years from idea to cinema.

MR Seven years? Wow! SJ Yes, I don’t think people realise that.

Oddball came out recently and I was first attached to that seven years ago.

Based on that, to do two movies a year, at any one time you need to have fourteen on the go. So you have no choice but to be busy.

MR Was there a specific moment when

you realised that you had a special talent and you could live your dream as an actor?

SJ I’m not even sure I ever thought I actually had something special, I just loved doing it. I don’t think anyone is necessarily born with a natural ability, though some are more gifted than others. If someone wants to be a great tennis player, they just start playing at a very young age. If they love it and persevere they actually get better and better. But if they didn’t apply themselves, even if they had a natural ability, they wouldn’t reach world success. You have to apply yourself and you have to love it.

For me, I loved acting and out of that came a set of skills I’m now able to apply.

MR Is there any specific skill you are

working on to get better at?

SJ Your work is never done as an actor,

my next role could be a school teacher or a mass murderer; there’s always a new angle to work on. Aside from acting, I have four children and the hardest part is trying to make sure you’re a good parent. I’m trying to get better at driving my tractor too.

MR Do you have any advice you

can offer for those just starting out in the plumbing trade?

SJ No skill you learn is ever going to be wasted. I share this with actors, sports people, whoever. But ultimately, people learn things by asking people. Simply ask, can you show me how to do that?

Young people need to know they have complete freedom to ask, even of people who are not in their own trade.

Information is all around us. If you just keep asking questions and gathering skills it all pays off. I learnt as a young guy on film sets and in theatre, curiosity will help your job. There is no such thing as wasted knowledge.

MR Absolutely, remain inquisitive?

SJ Yes, and do something with it.

MR Thank you Shane, appreciate

all your work.

SJ My pleasure, thanks mate.

Shane Jacobson is Chief Scout of Victoria, Ambassador for the HMAS Canberra and works with many charities including Heart Kids and the Mirabella Foundation.

From the trenches [Matt Reynolds] Matt Reynolds is an award winning plumber who writes about the game as an industry insider. You can connect with him on Twitter @MrMattReynolds or find him as the Director of XRM Plumbing Services on LinkedIn.

www.plumber.com.au | 43

Legal training for your employees When employing new staff, how far up your priority list is training on the legal aspects of their job? Often forgotten, this is an important part of development for both new and existing staff members if you want to ensure you are protecting your workers and your business from costly legal liability, Katherine Hawes explains.

Ensuring your staff are educated on the legal ramifications of their actions at work is important and can cover a wide variety of topics including debt collection, compliance with occupational health and safety rules, workplace bullying and the use of social media.

• complying with instructions from management;

Debt collection

• notifying their manager of any health and safety concerns or injuries in the workplace.

Unpaid debt is a problem dealt with by many small business owners. In order to be able to enforce your rights as a creditor (i.e. a person who is owed money), you need to ensure that there is always a legally valid agreement between your business and your client.

This means that your employees must provide comprehensive written quotes and contracts to clients and if any changes are made to the original documents, these should also be noted and agreed to by both parties.

Therefore, educating your staff to keep records of all agreements and any changes made is key. Although in the eyes of the law, contracts do not have to be made in writing, a good written contract is far easier to enforce if any issues do arise.

Compliance with occupational health and safety Employers owe a duty to their employees to maintain a safe and healthy workplace.

This includes complying with laws, regulations and codes that stipulate how occupational health and safety should be achieved. In addition to this, employees also have their own duties pertaining to health and safety in the workplace. These include: • taking reasonable care for their own health and safety in the workplace; • ensuring that their acts and omission do not negatively affect the health and safety of others in the workplace;

• stopping tasks if they think that they pose a serious risk to health and safety; • complying with health and safety policies in the workplace; and

Therefore, employees need to receive adequate training in order to be clear on their responsibilities. By creating awareness of the mutual occupational health and safety responsibilities, the employer can help negate some liability, while minimising the risks of an incident occurring.

Workplace bullying It’s normal to have a working environment that includes jokes or pranks. However, there is a point where an ongoing joke or prank turns into bullying. Workplace bullying is an aspect of occupational health and safety.

According to Fairwork Australia, a worker is bullied at work if: • A person or group of people repeatedly act unreasonably toward them or a group of workers and • The behaviours create a risk to health and safety.

Bullying includes a wide range of activities and behaviours including victimising, threatening, playing practical jokes, unreasonable job demands and exclusion. It may also include discrimination based on characteristics such as sex, race or religion.

provides a detailed guide on how to prevent and respond to workplace bullying and also gives useful information on training and educating your staff.

Use of social media It’s normal these days for plumbers to use social media to promote and publicise their business to the public.

However, while using social media can be a positive tool for your business, it also comes with risks as any content posted can reach people all over the world in a matter of seconds.

When it comes to social media, there are certain legal aspects that your employees need to be aware off. These include posting misleading and false claims, defamation and copyright.

As a rule, employees should avoid posting any content that would be perceived as misleading or false. For example, you cannot claim that ‘We are the only plumbers in North Sydney’.

In addition, defamatory content must also be avoided. This is content which has the potential to diminish other people’s opinion of another business.

For example, you cannot make a comment about your competition that will ruin their reputation.

Finally, another important legal consideration for social media is copyright. You must not post anything that you did not create yourself unless you have gained permission from the creator or at the very least, acknowledge that the original work belongs to them.

Therefore, all employees need to be educated on what encompasses bullying, how to avoid it and what they can do to respond to bullying. Safe Work Australia

With over 20 years’ legal and business experience, Katherine Hawes is the founder and principal solicitor of Aquarius Lawyers. To find out more about her fixed rate small business packages, please see newagelegalsolutions.com.au

44 | Australian Plumbing Industry Magazine | September 2016

5

tips to run an effective

If you run your business with the wrong attitude or approach you could quickly find yourself moving from what could be a rewarding and lucrative long-term opportunity into a stressful, never-ending, daily grind.

In this article, we’ll aim to get you primed for many happy years of productive returns with a quick run through five solid tips for running an effective plumbing business.

Let’s kick things off with the most important one:

plumbing business Running a successful plumbing business puts you in a great position to secure an excellent standard of living but, like any business, there are plenty of traps lurking that could easily effect your business success.

2 Niche down for outsize return As in any industry, there are plenty of sub-niches within plumbing to work in, and identifying one to specialise in is an excellent way of making your life easier and more lucrative.

Whether you’re looking at concentrating on small domestic maintenance jobs, new house builds, or large scale commercial construction projects, narrowing your focus makes it that much easier to get truly excellent at what you do, understand the needs of your customers, master the details of specific tender processes where appropriate, and build a loyal client base over time. It’s also a fast-track to establishing a defendable position in tough local markets.

If you’re currently spreading yourself and your team too thin, have a serious think about which niche the majority of your truly profitable work is coming from and consider going all-in on it.

3 Systemise your way to success 1 Get yourself out of the day-to-day One of the hardest things to do in any small business for the owner or operator, is removing themselves from day-to-day operations so they can concentrate on overall strategy and push the business forward. It’s a nettle that has to be grasped, and the sooner the better.

If you still find yourself regularly going out on plumbing jobs or fielding individual client calls, it’s going to be extremely hard to carve out the time to turn your operation into an actual business. In fact, if you’re not very careful about this, all you’ll end up with is an incredibly stressful job that pulls you in all directions at once.

There will, of course, be crunch times where you’re going to have to carry your share of the daily load – particularly when you’re just starting out. However, what you are really looking to do over time, is isolate each of the huge amount of roles you fill as a sole operator and gradually turn them into other people’s jobs.

Get this right and you free up your own time for growing an actual sustainable business. Get it wrong, and you’re looking at endless daily fire-fighting for the foreseeable future.

Particularly in smaller outfits, there’s a natural tendency to shy away from formally defined standard operating procedures when you’re running a plumbing business. When you’re personally involved with every job, it’s not necessarily a huge issue, but the need soon becomes clear when you’re building out a team.

As the business owner, you simply have to know that the job is getting done right every time without having to spin your wheels following up on every little detail.

The only way to really bake this into every level of your business is by committing to systemisation and documentation across the board.

It’s a point that applies as much to business processes such as accounting or payroll as it does to actual work on site.

As hopefully more and more business comes through the door, you simply can’t afford to be constantly re-inventing the wheel on every project and running the constant risk of dropping the ball.

4 Embrace the online opportunity

industry at large have traditionally relied heavily on word-of-mouth recommendations and offline marketing.

The reality these days, however, is that if you’re not properly set up online, there’s a slew of well-organized local competitors who are – and they’ll be more than happy to eat your lunch.

Luckily, the basics of getting this right in today’s world are easier than ever. Putting together an effective online presence can be done for minimal outlay, and social channels offer powerful local marketing possibilities. Take full advantage of the possibilities that are out there.

5 Get serious about lead conversion For an industry that’s based around keeping water where it should be, there are a shocking amount of plumbing businesses with incredibly leaky funnels.

It’s hard enough even attracting the attention of potential customers these days – not going hell for leather to convert leads to sales is downright dangerous.

There are all manner of ways you can creatively set yourself apart in this department. Start by actually tracking the amount of potential customers who turn into eventual customers. Fair warning, the numbers you uncover may not be to your liking. Once you’ve got an idea of how you’re currently performing, do everything in your power to get those numbers moving up and to the right.

The five tips covered are by no means the only ones you can use to run a more effective plumbing business, but they’re an excellent place to begin. Start implementing them today and you’ll soon be reaping the benefits of owning a substantially better run business!

Tracey Daniel and Jane Challinor are the founders of the Real Business Group, an organisation which assist entrepreneurs and business owners to double their sales and profits within 90 days. To find out more visit realbusinessgroup.com.au

Plumbing businesses are somewhat notorious for not exactly rushing to get online. Historically, that’s made a certain amount of sense as many aspects of the www.plumber.com.au | 45

g n i t e k ar M magic

did you know The probability of selling to an existing customer is 60-70%.

The probability of selling to a new prospect is 5-20%

for the digitally challenged!

In a world surgically attached to mobile phones and plugged into social media via every channel, it’s refreshing to take a moment to disconnect.

Savvy marketers are discovering that sometimes a back to basics approach can be the best way to promote your business, especially when reaching out to existing customers. It’s time to go back to the old school. Australia’s leading tradie marketer, Eve John shares some simple tips to reignite your client list and turn contacts into coin.

Feeling befuddled by Facebook?

Getting anxious over Apps? It’s a minefield out there, especially with the new technologies, online systems and multimedia available. Marketing your plumbing business in the digital era can be challenging and overwhelming – but don’t worry you’re not alone.

So where do you even start? How do you navigate a technical world that even online specialists struggle to truly understand? It can be frustrating to implement new technologies into your marketing mix. Sometimes you have to go back to square one.

Traditionalists rejoice! These quick and easy marketing tips require no online expertise, but still pack a punch nevertheless. These methods may be a little old school – but just because it worked years ago, doesn’t mean it won’t work now. Technology has changed, people haven’t.

The key is about personalisation.

My clients are using these techniques I am going to share with you to make customers return time and time again.

So what do you need to do?

46 | Australian Plumbing Industry Magazine | September 2016

For starters, consider this:

It begins with the humble letter box.

The probability of selling to an existing customer is 60-70%. The probability of selling to a new prospect is 5-20% – Marketing Metrics

It is estimated that we see between 3,000 to 20,000 marketing messages each day. This not only includes direct ads, but also those you absorb subconsciously. Labels in the shops, ads online or even labels on clothing are all part of this.

We’ve all heard the old adage that it costs more to get a new client than it does to keep an old one. And while new clients are important, consider how much of your resources you allocate to market to the sitting ducks on your existing marketing list. I’d wager it’s not enough!

Trade business owners, especially plumbers, are renowned for getting a high percentage of their work via word-of-mouth, repeat business and referrals.

If every client you have had over the past three years invited you back to do some work once a year, your diary would no doubt be booked solid.

So, what can you do to ensure that your previous clients keep you front of mind when they need some plumbing services?

Well, aside from providing exceptional service at a reasonable price, you might like to consider the following methods in your marketing strategy. And if you don’t have a strategy, this would be a great place to start.

Strangely, these days your letter box is probably the least cluttered information portal out there.

Sending things by post is still one of the best ways to communicate with your clients, to get your message and your business in front of them.

As a plumber, you tend to know the postal address of your clients, which is something other industries can only dream of.

As simple as it seems, here are some tricks you can use to get yourself on the top of the mailing pile.

Eve John is a multi-awarded business owner, #1 bestselling author and marketing strategist specialising in trade and construction.

She is the creator of the Australian Innovation awarded Fully Booked Tradies System which is helping trade business owners build their enterprise and get their time back, by creating highly effective and profitable marketing and sales systems that run on autopilot to turn more of your quotes into paying customers.

Eve has been called Australia’s leading tradie marketer with her second book HI VIZ BIZ hitting #1 on the best sellers list on Amazon Australia.

For more sales and marketing tips to increase you profits or to get a copy of her 10 Word Email or SMS That Converts Old Leads Into New Clients go to www.fullybookedtradies.com.au

1 Thank you cards

3 Newsletters

4 Referral campaigns

When was the last time you received something in the mail other than a bill?

Chances are it was a while ago. What about something that was in a handwritten envelope? Well, a simple handwritten card sent after the job has been completed, thanking a valued client for their patronage, can go a long way for people to remember you. It’s not uncommon for people to call to thank you for sending them the thank you card – a great opportunity to ask for feedback – keep that dialogue up!

Newsletters can be a cheap and effective way to communicate with your clients on a continuing basis. Sending your clients monthly, bi-monthly or quarterly newsletters ensures that you are still in contact but not in a way that is too salesy. It allows you to appear helpful and provide information that will make them aware of things that may be relevant to their home or business – as well as push your own services and affiliated products.

You can put seasonal tips in there, share some updates about you and your business, or include some ways to avoid plumbing disasters around the home or business. This of course comes with the offer to call you as their primary plumbing contact and guru.

92% of respondents trusted referrals from people they knew – Nielsen

Costing estimate Thank you cards

from stationery and office supplies are priced at around $10 per pack of ten, postage stamps $1, a few extra business cards cost a few cents. Realistically you are looking at $2.20 per client – pretty manageable!

Costing estimate If you send out a

newsletter to your clients at a cost of $2.50 and post it out to a client every month for 12 month it would cost you $30 per year. If you do this for five years it would cost $250 per client. If you get one job in or they refer someone to you, you generally have made more than your money back.

This method requires a little sweat equity to get the information together but in my experience, plumbers can give me three mistakes they see every week and recommend how to avoid them off the top of their heads. Not to mention the list of things people need to do each season to ensure they keep their water, gas, sewage and drains in working order.

Generally speaking, you will make your money back with newsletter campaigns after the first edition, that way you can reinvest it back into using the system again.

Asking for referrals from clients can sometimes feel a bit pushy. So, I have a compromise for you. Rather than actively asking for referrals, when you do get a referral from a client, which happens a lot in the plumbing industry, reward the client for taking the time to deliver feedback. For example if Sarah referred her friend Jane to you to install a ducted heating system, you could purchase something for Jane, perhaps some movie vouchers, a dinner voucher, or a $25 gift card and hand deliver it to her with a note of thanks. This is an elegant way to reward people for referrals and you can be sure that they will refer you again and again.

Costing estimate It’s your call

completely! Do something relevant to the cost of the job – no matter how small, a gift of appreciation is always welcomed, it doesn’t have to be extravagant.

So there you have it!

Three simple things that you can implement in your business to help you be remembered and recalled.

Here’s to a fully booked diary!

www.plumber.com.au | 47

Learning in later life.

Did it always feel like you were a bit too cool for school? Well, you’re not the only one who wanted to cut class. It’s an underplayed fact that not everyone is wired to learn from a young age. Angela Ayling of Master Plumbers Tasmania explores the science behind knowledge acquisition as she demysfities adult learning especially for the API’s training issue.

Some of us may have found schooling in our younger years difficult. Often it didn’t make sense, or there were gaps in our understanding that meant we never fully grasped what was going on and got left behind. Childhood education tools have changed considerably since, but what about adult learning – how does that work?

Adults can be complex creatures when it comes to knowledge acquisiton, but what we do know is that adults learn best through doing, experiencing and practicing. Adults are tactile learners, meaning that our senses need to be more engaged than just being ‘tutored’ to.

We also need to have a reason to learn – there needs to be some value to the experience and some ability for that experience to be transferred back into real life. Learning also has to be meaningful and relevant to the learner.

If the material cannot be delivered and connected to the adult’s personal experiences, then it’s often lost and learning becomes difficult.

We also need to be validated and included in the learning process.

If we are ‘shut down’ by the person delivering the training, that is they do not validate or include our personal contributions, then it becomes a dead end situation. Alienate an adult learner and you have lost them.

There are defined Adult Learning Principles that have been formulated over the years by several experts in the area of adult education. Trainers have access to some great website resources for this very purpose.

48 | Australian Plumbing Industry Magazine | September 2016

Those delivering training to adults need to know these principals inside out so that their training is effective.

As a former work health and safety educator across blue and white collar industries, I can provide some helpful tips I hope you will find of interest.

Work health and safety can be a very dry and legalistic subject. Within the first few minutes of a five-day training course, I can usually detect who wants to be there and who doesn’t. It’s critical to get learners on board as soon as possible – they have to be engaged from the get go.

There is no better way to engage someone than to ask them about their own experiences and to validate those experiences within the group. This is also helpful for the educator as you can gain insight into how the learner will get the most out of the training and what methods, as an educator, one has to deploy.

I’ve used a mixture of approaches in the past from researching and writing to physically making a Work Health and Safety car out of a cardboard box – putting the motor in (the legislation) and making sure it all worked using the codes of practice. It was a rudimentary model but it worked – students could apply it to daily life and would always remember it.

Analogies can be very powerful conceptually, but also when provided with physical experience, pictures and drawings. As learners, we have to have that ‘Ah Ha’ moment. And if we don’t have that moment, chances are we won’t get much out of the training at

all. I can say that once I fine-tuned my teaching methods, I never failed delivering from that point on, even in situations where the leaner had reading, writing or learning difficulties.

Lastly, and very importantly, you must always make sure the educator or training provider is expert in the field you require. There is nothing more insulting to a learner than a ‘trainer’ reading off sheets of paper or “death

by PowerPoint” because they have little or no experience in the subject matter. It’s a bad experience all around and often taints further learning experiences.

Remember, we all have the ability to learn but we have diverse ways of learning. No learner is a failure, only the educating method or poor delivery causes failure.

There is no better way to engage someone than to ask them about their own experiences and to validate those experiences within the group

Blowing hot and cold.

Pat Burley has always been an innovator. In 1952, he toured the world for five years with his figure skating wife Nancy, who also just happened to be one of the first Australian women to partake in the winter Olympics. On their return, he remortgaged his house to construct Australia’s first purpose-built arena sized ice skating floor in his back garden. Fast forward to the present and Pat has been forced to take things a bit easier. His latest creation is a hot water saving device, but progress came to a standstill when he recently completely lost his sight. All he needs is a little spark of plumbing genius and a gentle push in the right direction. Are you the super plumber to come to Pat’s rescue?

“I guess you could say I became a plumber by mistake. The whole of my business life was involved with the creation of ice skating rinks. I created hundreds of them all round the world, both permanent and temporary.

I convinced the Hollywood directors of US Ice Capades that I would provide the ice floors if they toured Australia.

I even worked with Torvill and Dean.

Provided I stayed off the skates myself, people respected my opinion!

Perhaps it was all this involvement with tubing, pressures and valves that assisted me in the development of my ‘Everhot’ water saving innovation, designed to eliminate the waste of time waiting for hot water to come out of the tap. I thought there had to be a better way.

After much trial and error and several flooded bathrooms, I set up a prototype of my invention. It utilises a small capillary tube which is inserted through and to the end of the hot water service pipe. A grundig pump then displaces the cold water at the end of the pipe and draws forward hot water from the hot water service.

The cold water is then returned back to the hot water tank.

I patented the basic elements of the innovation and installed it in a friend’s home. He was delighted with the constant and immediate hot water delivered to his kitchen and bathroom.

However after nine months the system failed due to the disintegration of the capillary tube. The material was not able to withstand a constant flow of very hot water. Unfortunately at this point in time I completely lost my sight and with it the ability to continue with the development of my innovation.

There remains the problem of finding tubing which withstands the excessive heat. There are other minor problems which I consider can be easily overcome. The system does work and I will be pleased if my introduction inspires someone with an enquiring mind to go forward with the project.”

Have you got the plumbing know how to help Pat bring his Everhot invention to life?

Contact Pat on 0410 583 304 or go to the Master Plumbers Facebook page to read more of his amazing story.

www.plumber.com.au | 49

Is your business protected?

Ensuring your business has appropriate insurance cover will help mitigate risk and is an essential part of business planning.

In any industry, protecting yourself against liability claims is an important part of running a successful business.

As a plumber, your days can be filled with jobs ranging from deactivating old gas lines, and laying new pipes, to fixing a leaking tap.

a reflection of how professional and competent you are. Whether you’ve been working as a plumber for a couple of months, or for many years, you should seek to ensure that you are managing your risks and arranging adequate insurance cover.

As a plumber, you may be required to perform a range of small and large scale jobs. Your work is your reputation, and

As part of your business planning it is important to take the time to carefully assess your insurance

requirements, and ensure you are adequately insured. For example, are you covered in the event: • You install defective products?

• Your installation causes property damage?

• You or one of your employees accidentally injures a member of the public?

Insuring your public liability

Plumbers are often under pressure to complete jobs, sometime in unrealistic timeframes, which can lead to oversights that have the potential to cause serious property damage or personal injury to members of the public.

Public Liability Property Damage

Example

A plumber installed a washing machine in the top level of an apartment.

He realised that he had no new gasket washers so decided to use old ones from his toolbox. Over the coming months the washers fail, leakage starts, with water collecting on the underside of surrounding cabinets, and transferring through to the ceiling below. Three years later the ceiling on the ground level starts to crumble. Upon further investigation many of the wooden support beams were water-logged resulting in part of the building being declared structurally unsound.

Public Liability Personal Injury

Example

A plumber was working on the roof of a four-storey apartment building repairing gutters and replacing tiles.

The roof was damp and slippery from a build-up of moss. The plumber placed his hammer down for a moment and it slipped off the edge of the roof, falling and injuring a passer-by. The impact left the victim with severe head injuries which required surgery and over 12 months of rehabilitation.

The total claim cost is yet to be finalised, although the estimate is in excess of $300,000.

The total cost of rectification work was in excess of $100,000.

Defects Warranty Insurance

Coverage for faulty products

Every plumber has a preferred list of suppliers, the ones who are trusted to provide quality products and good service.

There are also suppliers who are the last resort, who you use when you are short on time, or desperate to pick up that rare valve that only a select few stock.

It’s difficult to be expected to know every fine detail about how and where suppliers have sourced their products.

However, a bad experience with a faulty product can have an impact on the business you’ve worked so hard to build.

Claim example

Example

A plumber purchased a batch of underground water piping and proceeded to install it along the side of a new house. A few years later the pipe burst and flooded the underground garage, damaging property including a luxury vehicle. Following an investigation, the cause was found to be a manufacturing fault which produced fractures within the pipe itself.

The total cost of the claim was over $60,000. The Insurer covered the cost of the claim then sought to recover costs from the manufacturer.

For plumbers working in Victoria, an additional extension to your Public Liability policy is required. Under the Licensed Plumbers General Insurance Order 2002*, plumbers working in Victoria are required to take out defects warranty cover. Its aim is to protect consumers in the event of:

Victoria only

• Poor quality workmanship • Non-compliant plumbing work (not meeting Australian Standards) • Non-completion of plumbing works For details on how this insurance affects you and your business, contact your insurance broker.

The hypothetical claims scenarios contained in this article are for illustrative purposes only and should not be relied upon as governing any specific facts or circumstances. Actual claims are governed by the specific policy terms, conditions, limits, and exclusions and are subject to individual claims review by applicable insurer representatives. *Plumbers working in Victoria may also require insurance which satisfies the minimum levels of insurance required by the Licensed Plumbers (Type B Gas fitting Work) Insurance Order. Plumbers working in Victoria seeking a Private Plumbing Work Licence require insurance which satisfies the minimum requirements of the Licensed Plumbers (Private Plumbing Work) Insurance Order 2002. Marsh can also arrange these covers so please contact a Marsh representative to discuss your insurance needs. Statements concerning legal matters should be understood to be general observations based solely on our experience as insurance brokers and risk consultants and should not be relied upon as legal advice, which we are not authorized to provide. All such matters should be reviewed with your own qualified legal advisors. Marsh Pty Ltd (ABN 86 004 651 512 AFSL 238983) trading as Master Plumbers Insurance Brokers (Aust) (“MPIB”) arrange the insurance and is not the insurer. The insurance solutions referred to in this article are underwritten by various insurers. When arranging insurance for you Marsh Pty Ltd will disclose to you the insurer and the basis upon which it acts. The MPIB name is owned by the Master Plumbers and Mechanical Services Association of Australia (MPMSAA) and used under licence by Marsh. MPMSAA receives a financial benefit when a policy is arranged by MPIB, enabling it to continue to provide further services to the plumbing industry. This article contains general information only and does not take into account your individual objectives, financial situation or needs. For full details of the terms, conditions, exclusions and limitations of insurance cover and before deciding whether a policy suits your needs please refer to the specific policy document or Product Disclosure Statement which is available from Marsh Pty Ltd. 11/0162 Copyright Marsh Pty Ltd, 2011

50 | Australian Plumbing Industry Magazine | September 2016

IS IT TIME TO RENEW YOUR PLUMBING LICENCE? Contact Marsh Advantage Insurance for a competitive quote and join the 4000 plumbers across Victoria already with us. We can arrange public liability insurance starting from $535*, and email your certificate of currency directly to the VBA. To get a quote, call 1300 300 511 or visit trades.marshadvantage.com.au/plumbers *Premium includes statutory charges and broker fee and is based on two licensed plumbers on domestic plumbing work with turnover less than $100,000 per year with nil previous claims.

Acceptance of cover is subject to underwriter guidelines. Master Plumbers Insurance Brokers (Aust) (MPIB) is a trading name of Marsh Advantage Insurance. The MPIB brand name are owned by the Master Plumbers and Mechanical Services Association of Australia (MPMSAA) and used under license by Marsh Advantage Insurance. Marsh Advantage Insurance Pty Ltd (ABN 31 081 358 303, AFSL No. 238 369) arranges this insurance and is not the insurer. MPMSAA receives a financial benefit when a policy is arranged by us, enabling it to continue to provide further services to the plumbing industry. Public liability insurance is underwritten by Vero Insurance Limited (ABN 48 005 297 807 AFSL 230 859). This page contains general information and does not take into account your individual objectives, financial situation or needs. For full details of the terms, conditions and limitations of the covers, refer to the Product Disclosure Statement (PDS) which is available from Marsh Advantage Insurance.

Your Standards response.

There’s a few do’s and don’ts with Copper plumbing, but they’re pretty simple to follow says John Fennell.

I regularly get asked questions by plumbers, builders or even the DIY plumbing public about copper pipes, but luckily for me I can usually answer them all.

As CEO of the International Copper Association Australia (ICAA), I either know or can tap experts for most topics, but there’s also a ton of resources around to help out too.

Much of this information is available in the various standards and regulations which should always be your first port of call. But it’s good to get a translation of how to apply them and what they all mean in the real world.

Good guides One of the most important things you’ll need from the start is good quality and appropriate products, and you can bet you’ve got both if it comes with a valid WaterMark approval.

There have been issues with substandard products, or products not suitable to Australian conditions, that have caused major issues. We get calls about this problem all the time. By purchasing from reputable suppliers and having the product installed by properly trained and licensed plumbers you minimise the risk of problems occurring.

The ICAA, in partnership with MM Kembla, has also recently released the ninth edition of the Plumbers Handbook.

It’s free and available from most major plumbing outlets, but you can download it from ICAA’s website (copper.com.au) The ICAA has also released an update of the Hydraulic Service Design Guide (HSDG). It’s available as both a download on the copper.com.au or as a printed version if you email ica.australia@ copperalliance.asia and ask for a copy.

In due course, we hope this guide will be given to every plumbing apprentice at all TAFE colleges and RTO’s.

The Australian Standards are regularly being revised and updated, and there are several revised editions that Hydraulic Consultants and plumbers need to be aware of. These include but not limited to: • AS/NZS 3500.1-2015 Plumbing and drainage – Water services • AS/NZS 3500.4-2015 Plumbing and drainage – Heated Water services

52 | Australian Plumbing Industry Magazine | September 2016

Working by the rules One important Standard for copper plumbing is AS 4809-2003 Copper pipe and fittings – Installation and commissioning which is currently being revised and updated and the revised edition will be available early in 2017.

This Standard is a concise extract of all the relevant information pertaining specifically to copper plumbing and also useful installation requirements.

Standards can be purchased from the SAI-Global Bookshop at: infostore. saiglobal.com/store The other important document that governs plumbing regulations is the Plumbing Code of Australia which is Volume 3 of the Building Code of Australia. This is available free electronically from abcb.gov.au/ Resources/NCC Obviously there’s a ton of official information out there and it’s easy to get confused, but being familiar with some of the simple guides can, in many cases, save you time and money – and more importantly protect you when things go wrong.

What you need to know about WHS law As a plumber, you are faced with a wide range of occupational health and safety risks each day (WHS) however, it is important to know that WHS doesn’t just cover safety on site or the physical health of your staff, it actually covers all aspects of wellbeing including mental, emotional and social health.

In each jurisdiction of Australia, there are laws, regulations and codes that govern WHS and set out the responsibilities of employers and employees when it comes to ensuring safety at work. Therefore, in order to comply with relevant legislation, any WHS risks or hazards need to be mitigated and minimised as much as possible.

Occupational health and safety laws, regulations and codes As mentioned, each state and territory in Australia has a different range of rules pertaining to WHS and in addition, there are specific codes of practice, which apply to the plumbing industry. The purpose of the legislation is to define the responsibilities and duties of business owners including those who own plumbing businesses. They also provide a deeper insight into specific hazards and methods of minimising such hazards.

Always remember that if you fail to adhere with the laws and regulations the regulator can penalize you with fines.

Creating a plan of action to respond to occupational health and safety issues

The particular duties that must be fulfilled by the employee include:

No matter how many policies and procedures you introduce to negate occupational health and safety risks, it is practically impossible to completely avoid issues. For this reason, it is important that you have an action plan in place to respond to any issues that do arise.

• Taking reasonable care for their own health and safety in the workplace.

• Ensuring their actions do not harmfully affect the health and safety of others in the workplace.

Managing occupational health and safety risk Managing risk is the most important aspect of WHS and the laws, regulations and codes provide an outline of how particular risks can be managed in the workplace.

Example of risks that may be present in a plumbing workplace include: • exposure to hazardous chemicals

Primarily, the responsibility to ensure and maintain occupational health and safety is with the operator of the business. However, your employees also have a duty to take reasonable care of themselves in the workplace.

• lifting heavy items

The particular duties that must be fulfilled by a Business Owner include the provision of:

There are particular codes of practice that apply to each different risk and these are perhaps the best reference point for guidance. Each code of practice provides detailed information about the risk and how it can be managed.

• a safe working environment; • safe plant and structures; • safe systems of work; • safe use, handling and storage of plant, structures and substances; • facilities for workers’ welfare; • information; • training; • supervision; and • workplace monitoring

• risk of falling • working at a height • loud noises and hearing loss • burns from equipment

In April 2016, the NSW government introduced new versions of some important code of practice, which included: • Managing the risk of falls at workplaces; • Labeling of workplace hazardous chemicals; and • Managing noise and preventing hearing loss at work.

By implementing a systemic approach to responding to issues, you will have a clear and logical process to follow in the event of a health and safety incident.

This action plan can also be used to check potential hazards and document how they have been averted.

There should also be a process for the reporting of hazards in the workplace which includes setting a time line for when important documents need to be submitted. For example, the initial report of the incident should be submitted within 7 days.

Once you have been notified of hazards, preventative and corrective action will need to be taken.

Conclusion By being aware of work health and safety hazards in the plumbing workplace, you can take the necessary steps to mitigate risks. By taking these steps, you will be complying with the mandatory occupational health and safety laws and regulations. You can refer to specific codes of practice to find out how to respond to certain hazards and risks in the workplace.

With over 20 years’ legal and business experience, Katherine Hawes is the founder and principal solicitor of Aquarius Lawyers. To find out more about her fixed rate small business packages, please see newagelegalsolutions.com.au

Master Plumbers can assist Members with all their workplace health and safety needs.

To find out more contact Rod Tresidder on 03 9321 0745 or email rod.tresidder@plumber.com.au

www.plumber.com.au | 53

Go to the doctor!

Directing an employee to attend a medical examination

Phil Eberhard, Master Plumbers Senior Workplace Relations Advisor, examines whether an employer can direct an employee to attend a medical examination.

The Fair Work Commission (Commission) has provided clarification on when, it may be appropriate for an employer to direct an employee to attend a medical examination. The decision, by Commissioner Roe, provides guidance as to when such a direction will be reasonable and valid.

Background Daniel Cole (Cole) was employed full time as a packer on night shift

by PQ Australia (PQA). Cole’s employment was terminated on 23 July 2015.

On 26 July 2015, Cole was told that his dismissal could be converted to a resignation if he agreed to certain terms.

On 27 July 2015, Cole submitted a resignation. Cole was paid notice and other entitlements. This included accumulated personal leave which under the relevant collective agreement was payable upon resignation, but not upon termination for misconduct.

Cole subsequently made an application

54 | Australian Plumbing Industry Magazine | September 2016

for unfair dismissal. In the final months of Cole’s employment, PQA developed a concern that Cole “did not seem to be coping very well at work” PQA and Cole met on 24 June 2015.

During this meeting, Cole was advised that he could not return to work until he attended a medical examination by a doctor nominated by PQA. Cole was advised that this was not disciplinary action and that PQA had not concluded that he had engaged in any wrong doing but that PQA was concerned that Cole was “having problems from time to time maintaining an effective working relationship with some of your work colleagues.” A medical appointment was arranged by PQA. Cole failed to attend the medical appointment. PQA subsequently advised Cole that he was stood down without pay.

On 15 July 2015, PQA advised Cole that failure to respond to the letter and confirm that he was willing to attend a medical assessment by a practitioner

selected by PQA could lead to his employment being terminated. By email dated 22 July 2015, PQA advised Cole that he was dismissed from his employment effective from 23 July 2015.

The reasons given were the failure to comply with the direction to attend an independent medical examination and failure to comply with the direction to only communicate with a specific PQA employee regarding this issue.

On 24 July 2015, PQA emailed an AWU Organiser, advising that if Cole provided a resignation with no restrictions, or caveats, PQA would pay accumulated leave (including personal / carer’s [sick] leave) to which Cole would have been entitled upon resignation and three weeks’ pay in lieu of notice. Cole continued to protest against what he said was unfair treatment and that he should be able to return to work without a medical examination

mastering workplace relations

Decision It is accepted that an employer may have the right, depending upon the circumstances, to require a medical examination where the employer has concerns that an employee cannot perform the inherent requirements of the job.

The Commission determined that a number of matters need to be considered in answering the question of whether the requirement to attend the medical examination prior to return to work was reasonable.

Was there a genuine indication of the need for the examination such as prolonged absences from work or absences without explanation or evidence of an illness which related to the capacity to perform the inherent requirements of the job?

The Commission found that there were no prolonged or frequent absences from work. None of the incidents referred to by PQA give rise to a reasonable concern that Cole may be unable to perform the inherent requirements of his job due to illness.

Had Cole provided adequate medical information which explained absences and demonstrated fitness to perform duties?

The Commission was satisfied that Cole had provided adequate medical information which explained his whole day absences. In those circumstances the requirement for independent medical examination is not justified.

Is the industry or workplace particularly dangerous or risky?

The Commission found that more stringent requirements for evidence of fitness to perform duties may reasonably be required in particularly dangerous or risky occupations. The Commission was not satisfied that Cole’s packing job is particularly dangerous or risky justifying abnormal intrusion on private medical matters.

Were there legitimate concerns that Cole’s illness would impact on others in the workplace?

Was the medical assessment truly aimed at determining, independently, whether Cole was fit for work?

The Commission found that there was no reasonable basis, prior to undertaking such inquiry, to conclude that Cole’s depression would impact on others in the workplace. There were no alleged instances of violent or dangerous behaviour by Cole.

The Commission was not satisfied that the assessment could be truly aimed at determining, independently, whether or not Cole was fit for work given that the employer failed to disclose to Cole the matters to be put before the medical practitioner.

Did Cole agree to the assessment by the practitioner selected by the employer?

Conclusion in respect to the reasonableness of the direction to attend the medical examination.

The Commission found that Cole’s union representative agreed to Cole attending an independent medical examination at the 24 June 2015, meeting. However, I am satisfied that Cole made it clear at all times that he was uncomfortable about this. In these circumstances the Commission found that Cole’s reluctance to share medical information to be reasonable.

The Commission found that it was not reasonable for PQA to require Cole to attend a medical examination by a practitioner selected by PQA to assess Cole’s fitness for work prior to allowing him to return to work.

Was Cole advised of the details of the conduct which led to the concerns that he was not fit for duty?

The Commission was satisfied that matters were listed as described in evidence put forward by PQA. However, details were not provided and Cole was not asked to respond.

Was the medical practitioner advised of the issues of concern and were those matters focused on the inherent requirements of the job?

What information was proposed to be given to the medical practitioner about the actual job requirement?

PQA provided evidence that a document was prepared to provide to the medical practitioner. The details of the issues of concern and their link to the actual job requirements were not particularised to Cole at the 24 June 2015, meeting. Given this failure, the Commission doubted that PQA ever undertook that exercise.

Lessons to be learned The Commission decision re-confirms that an employer is entitled to require an employee to attend a medical examination. However, the Commission decision clearly places that requirement into perspective – the ability to direct an employee to attend a medical examination is firmly based on the inherent requirements of the job.

As is the case with any workplace/industrial relations situation, it is always best to get advice or assistance prior to taking any action.

Master Plumbers members can access a huge range of workplace relations resources online at plumber.com.au. Alternatively members who need advice or guidance can contact Phil Eberhard, Master Plumbers Senior Workplace Relations Advisor, on 03 9321 0720 or 0425 790 722 or via email at phil.eberhard@plumber.com.au

Was Cole advised of the matters to be put before the medical practitioner for his assessment?

The Commission found that Cole was not advised of the matters to be put before the medical practitioner.

www.plumber.com.au | 55

product news Bostik and Colorbond® The Perfect Match Bostik Premium Roof & Gutter Silicone Sealant is a high performance, commercial grade and neutral curing sealant designed for sealing lap joints in metal guttering, aluminium roofing flashings and down pipes. It can also be used for roof and guttering systems, skylights, plumbing applications and vents. Never compromising on quality, Bostik Roof & Gutter contains 100% pure silicone and does not contain the additives of many diluted competitor products. Bostik Premium Roof & Gutter will stand the test of time, and with a range of popular Colorbond® colours, it will produce the perfect finish.

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Get on track with GasTrac

New-look correspondence

ESV has launched GasTrac, a new online gas installation acceptance system that makes managing gas applications quicker and easier.

Correspondence from ESV for applications lodged in GasTrac has a new look. Changes include updated email formats and letters in PDF.

Gas practitioners can now use GasTrac to submit and manage gas applications online, ensuring faster turnaround times for Gas Supply Approvals and Gas Installation Acceptances.

In GasTrac users can: • directly submit gas applications, exemption applications and information for Complex gas installations and Type B appliances

The Conditions of Acceptance letter (COA) will now contain links (where appropriate) for:

Paul Harris, Energy Safe Victoria Operations Manager, said GasTrac makes doing business easier.

• check on the progress of gas applications at any time

• protection of combustible surfaces form

• complete Conditions of Acceptance forms and test sheets online

• Type A Appliance Certification Details

“We’ve been working on GasTrac for a long time and we’re excited that it is now online and ready for gas practitioners to use,” Paul said.

“It provides a much more modern and convenient way to manage gas applications and we really think it will make things easier for people in the industry.”

56 | Australian Plumbing Industry Magazine | September 2016

• achieve faster turnaround on acceptance and issuing of gas supply approvals.

• consumer piping test report

• Type B Appliance Checklist. The new format of the COA letter also includes links to gas technical information sheets that are relevant to your Application for Acceptance.

You can view or download the new COA letter and updated forms on the ESV website at esv.vic.gov.au Follow GasTrac on social media facebook. com/ESVGasfitters for further updates including details of registration seminars and instructional tools for usage.

product news Vacuum Toilets Australia announces first WaterMarked Vacuum Toilet System for Australia and New Zealand Vacuum Toilets Australia, a Western Australian based company, continues to lead the market with another major milestone achieved in January of 2016.

The company markets the Norwegian Jets Vacuum Toilet Systems. With the recent publishing of the new Australian Standard, SA TS 100:2015, and successful testing of the vacuum pans at the Plumbing Testing Laboratory in Perth, the company announced that it is the first to achieve the WaterMark.

“Since 2012 we have been actively marketing the system and at the same time we have been involved with developing the Standard for Australia jointly with the Plumbing Products Industry Group” said the Marketing Director, Miss Carolin Grimm.

“We are very proud of our track record so far, not only in the accolades we have received which include the, “Selector, Best New Product winner for 2012”, the “Smart Approved WaterMark Product of the year for 2013” and the recent “Master Plumbers and Gasfitters Association of Western Australia/ATCO Gas award for best water saving and energy saving product of the year, but also for the installations we have successfully managed.”

“We have installed a large system in 2009 in the Melbourne Water new Head Quarters at 990 LaTrobe Street in Docklands and the Pixel Building where new technologies are showcased.

Additionally, we have installed the system into the Historic “Legion House” at 161 Castlereagh Street in Sydney and the event industry have adopted the system across Australia and New Zealand.

With ongoing projects in Sydney, Melbourne and Perth, the company is poised for expansion.”

for 28-40 percent of all indoor water use.

At 0.8L/flush the Jets Vacuum Toilets offer a massive 90% reduction in water use. Pumping reduced volumes of water into a building is a key component of an energy efficient building.

Vacuum Toilets are an advanced Ecologically Sustainable Design (ESD), that has been in use in multistorey buildings internationally for a number of decades. With the gaining of the first WaterMark for Vacuum Toilets, the benefits of the system can now be fully realised in Australia and New Zealand. vacuumtoiletsaustralia.com.au

While solving or improving existing problems, Jets Vacuum Toilets offer building owners a significant return on investment. Gravity flush toilets account

Rheem’s innovative chilling solution for Tasmanian hatchery In the field of aquaculture, there’s no more vital task than providing the constant water heating or chilling required for optimum fish stock growth.

Rheem’s expertise in the water heating and chilling sector proved invaluable when the time came to design the facility’s water chilling system.

For the Huon Aquaculture Group in Tasmania, recognised globally as being the premium producer of fresh and smoked salmon products, the meeting of this key requirement is no less critical.

For a recent application at one of its key hatcheries, the company turned to Rheem Australia for a specialist, large capacity chiller.

Because the tanks support such valuable fish stock, keeping the water at the optimum temperature needed for them to survive and thrive presented a significant technical challenge.

The task encompassed a total volume of 330,000 litres and 260 square metres of exposed water area to support 9,000 kg of fish. All this is maintained within 12 x 22,000-litre tanks housed within an insulated room. The system also includes a 40,000-litre bio filter.

“The project brief called for us to be able to vary the water temperatures in the tanks from seven to 14 degrees Celsius month-by-month depending on where the fish were in their growth cycle,” Rheem Pool Heating’s National Sales & Marketing Manager, Mark Crowther said.

“In this instance, we needed to use a titanium heat exchanger because we couldn’t risk any leaching of chemicals into the water from the materials at the contact point,” Mark explained. “It’s only through Accent’s specialist engineering design and ability to custom manufacture that we were able to do this type of project. We’ve had great feedback on how well the plant is working and are extremely proud of the success of this project.”

“The difficulty in achieving this stems from sourcing the design and manufacture of the plant that’s going to meet that sort of performance characteristic, particularly at such low temperatures. Seven degrees is normally well beyond the scope of this type of plant.” www.plumber.com.au | 57

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Hot Water re-invented

by Bosch

Viega celebrates 10 years in Australia

The new Bosch OptiFlow: connectivity, patented technology, and stunning industrial design

The world leader in press-fit technology, Viega is celebrating 10 years since it introduced its Propress system to Australia.

The Bosch OptiFlow is redefining the modern hot water system. It’s a continuous flow water heater designed specifically for Australian conditions. The OptiFlow is set apart from conventional continuous flow hot water systems by its connectivity. The Installer and Service App allows plumbers to measure performance and get diagnostic codes in real time via near-field Bluetooth communication. It enables troubleshooting during set-up or servicing, and suggests solutions for easy adjustments.

This ultimately means less installation and servicing time. The separate App for consumers lets the user adjust the temperature, track energy and water usage, and keep an eye on costs. Both the Trade and Consumer Apps are available on Android and iOS. Bosch’s OptiFlow combustion management system utilises a patented algorithm to modulate the appliance gas valve and fan speed to ensure optimum combustion.

The gas to air ratio is measured 4 times per second, and if necessary adjusted.

This process is ongoing over the lifetime of the appliance, ensuring optimum efficiency. A new patented Bosch technology known as “Easy Minimum” allows the OptiFlow hot water system to operate at very low minimum power output, while maintaining a stable output temperature for more comfortable showers. This technology is beneficial in situations where the incoming water temperature is high and only a small temperate rise is needed.

“Viega was the pioneer of copper press-fit technology and were the first to market in Australia,” says Robert Hardgrove, Technical Manager / Strategic Projects for Viega in Australia.

“Since launching in 2006, Viega has established a steadfast reputation for quality, innovation, efficiency and cost-effectiveness. While we had humble beginnings, as plumbers and contractors learned about the many benefits of our products, their use increased rapidly.

“Initially, the greatest uptake was in Tasmania,” explains Robert. “That’s because the state had just connected to natural gas and there were many weatherboard houses joining the network, which meant a flameless system was crucial.”

And what of the future? After starting with press-fit technology, Viega has also introduced its concealed cistern and flush-plate systems to the Australian market. And Robert hints at more to come.

“Viega has a range spanning 17,000 products. Innovation is key – and we will be releasing further, innovative products in years to come.” viega.com.au

For more information contact Bosch on 1300 30 70 37 or boschoptiflow.com.au

www.plumber.com.au | 59

product news VBA clampdown on the use of non-compliant lead flashing The VBA has issued warnings to plumbers who are using non-compliant 15kg lead flashing. Punitive actions are expected to follow Many plumbers in Victoria, the only state where this is an issue, aren’t aware that the use of 15kg gauge lead as an exposed flashing doesn’t meet the requirements of the building regulations and is therefore non-compliant. Exposed flashing has to be at least 1.7mm thick and 15kg lead is only 1.3mm.

The use of 15kg lead is an entrenched habit in Victoria, and by taking proactive steps to educate and warn plumbers about impending actions, the VBA are gradually changing that. Warnings have already been issued to plumbers using non-compliant 15kg lead and it is only a matter of time until more punitive actions are taken, which could include a complete rework or a fine.

The recommendation to all tradespeople in VIC is to take steps to ensure that if you are installing flashing material that it is compliant with the building regulations. Compliant materials include 20kg gauge lead and the increasingly popular lead free, non-toxic alternatives, such as Wakaflex.

As a highly toxic material, there is an increasing shift away from using lead in the construction industry. With over 120,000 deaths per year caused by lead poisoning, prevention is key. To learn more about the lead free alternative, get in touch with Evo Building Products, or visit the VBA’s website to learn more about how you can comply with the building codes. The full article can be found on the VBA website. vba.vic.gov.au/media/latestnews/article/2015/make-sureyou-use-sheet-leadflashing-correctly

60 | Australian Plumbing Industry Magazine | September 2016

Cut and Clean Concrete Cutting Cut and Clean Concrete Cutting is a specialist provider of concrete and asphalt cutting services. We have been working in the civil industry for over 25 years and provide a 24/7 service.

Cut and Clean predominantly works in the civil industry covering all aspects of underground pipe laying including but not limited to communications, water, gas and power.

Cut and Clean Concrete Cutting introduced a world first integrated vacuum recycling system. This patented system proved to be so successful that today our fleet of seven trucks are all fitted with integrated vacuum recycling units.

Services include: • Concrete/ Asphalt Sawing to depths up to 525mm.

• Slurry Vacuuming and Recycling • Hand sawing to depths up to 150mm.

• Core holes up to any size • Silence blades (up to 375mm deep) • Hydraulic Sawing For further information contact 03 94581434, info@cutandclean.com.au, or visit cutandclean.com.au

Our vehicles arrive on site ready to commence work; water, integrated vacuum system and saws are carried on all units.

Get Flexi with PEX-A by TradePex TradePex is now even more flexible with the addition of PEX-A, a new cross-linked polyethylene pipe to the system.

The new TradePex PEX-A pipe for water is a cross-linked, high density polyethylene (HDPE) pipe that is extremely durable – even at temperatures of up to 95 degrees Celsius – and has a high tolerance to wear and corrosion.

PEX-A is a very flexible pipe that is easy to work with and provides fast and flexible installation. It’s the most flexible of all PEX tubing types and has little to no coil memory – meaning that once straightened it won’t return to the original shape of coil. The more cross-linking, the more flexible the pipe, and TradePex PEX-A is cross-linked to a minimum of 82%, giving plumbers a pipe that is flexible and easy to work with.

The TradePex system features a pressure rating of PN20 – the highest rating with the highest pressure available.

All fittings are made from high quality dezincification resistant brass (no plastic), and with just one fitting for both gas and water, sleeve or crimp, the TradePex system has a key advantage over others.

Certified as compliant to relevant Australian Standards by ApprovalMark International and featuring a 25 year warranty, plumbers really do have the best PEX when they buy TradePex. Sleeve it. Crimp it. Done! with TradePex.

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- Concrete/ Asphalt Flat sawing to depths up to 525 mm.

- Slurry Vacuuming and Recycling - Hand sawing to depths up to 150 mm.

- Core holes up to any size - Silence blades (up to 375 mm deep) - Hydraulic Sawing

PHONE: (03) 9458 1434 MOBILE: 0412 311 963 WEBSITE: www.cutandclean.com.au EMAIL: info@cutandclean.com.au

www.plumber.com.au | 61

product news Introducing the Budget Mini Jetter Australian Pumps’ Black Box pressure cleaner is being adapted by plumbers across the country for effective drain cleaning. The high pressure blaster is easily converted into a portable mini jetter that is ideal for clearing small drains in apartment blocks or even two storey buildings.

“The Aussie Black Box is a heavy duty, electric drive pressure cleaner that packs a real punch,” said Andre du Toit, Aussie Pumps’ product manager. “It’s a single phase unit with a 10 amp plug that you can use anywhere. Plumbers tell us that by attaching a ¼” worm hose in place of the normal lance it can be used to effectively clear blocked shower drains, downpipes and small grease traps,” he said.

The Black Box is Aussie’s 2,000 PSI, compact pressure cleaner designed for commercial cleaning applications.

To convert the pressure cleaner into a jetter, the standard Vario lance is replaced with a 15 metre ¼” sewer hose with a drain cleaning nozzle.

The Black Box is portable, doesn’t produce fumes, and is quiet to use.

It’s ideal for use indoors, especially in high density urban areas.

The 30kg weight of the machine comes from the heavy duty triplex pump, close coupled to a 4 pole slow speed 1,450rpm motor with a whopping 2.2kW of power.

“Everything we did with the development of the Black Box was designed to make the tradesman life easier” said Andre.

“It’s just a neat piece of kit that every plumber should carry in their ute tray tool box,” he said.

The Aussie Black Box set up as a mini jetter is available from Jetter’s Edge Belrose, 02 9986 1186 and IPCS Seven Hills, 02 9674 9088.

Further information on this press release, please contact Helen Mahoney (02) 8865 3500.

The Aussie Black Box comes standard with a Vario lance designed for high flow or high pressure cleaning. A turbo lance, designed to provide effective working pressures of up to 3,400 PSI is also included.

Unitray – Hot water unit installation made easy Unitray, a new hot water unit safe tray system providing an assembly an time of one minute whilst exceeding the requirements of AS3500 – National Plumbing Code.

The new Unitray system for hot water units incorporates the “Tee, Tundish and Tundish Cap” which allows for easy connection of pressure relief drains into the integrated ports above the tundish.

The tray is manufactured from HDPE and has a 50mm screwed thread outlet, for the connection of the tee (supplied) All components are manufactured from HDPE which allows for either screwed, HDPE fusion welded or fernco type connection.

Features include: • Integrated elevating (pizza) base eliminating the need for a BAYTAK base • 6 optional elevating posts for where an elevating stand is required offering a far cheaper over-thecounter purchase • Multiple locating slots in the tray to position posts to make connection to a pre-existing waste below the tray possible • Circular design making a more versatile fit compared to existing square trays • Available to suit hot water units from 25 to 315 litre capacity • Manufactured from non-conductive, UV resistant and rust proof material Available from all major plumbing wholesalers within Australia – just ask for Unitray or visit unitray.com.au

The Aussie Black Box is a portable, quiet mini jetter that can get a plumber in the jetting business for just over $1,300.

62 | Australian Plumbing Industry Magazine | September 2016

Apprentices.

For our industry.

Plumbing Apprenticeships Victoria is the industry’s group training scheme dedicated to providing plumbing businesses with high quality, highly skilled apprentices to meet their needs. Plumbing Apprenticeships Victoria is a flexible and cost effective way of accessing extra labour when you need it most.

To find out more, call (03) 9329 9622 or visit plumbingcareer.com.au

www.plumber.com.au | 63

product news Kohler lift the lid on a Grande design!

A major milestone in the history of the toilet has seen engineering and design produce a maximum hygiene/minimal cleaning model that delivers real benefits and understated aesthetics.

Kohler’s Grande Back to Wall Toilet Suite features a rimless bowl with a smooth interior and ultra-efficient flush system – improvements that produce the most germ free, hygienic toilet ever and one that is far easier to clean.

The new rimless Grande features an incredibly smooth interior that is rigorously cleaned by the toilet’s ultra-efficient flush system. The flush propels the water very powerfully around the bowl, but clever engineering and shaping ensures no splashback.

The compact, understated design of the Grande Back To Wall toilet suite means it will perform equally well in master bathrooms and ensuites and complement any interior design aesthetic. It projects just 650mm from the wall and is a mere 395mm wide.

Additional features include the new Quiet Close VQR (Vertical Quick Release) toilet seat – ensuring fast and effortless seat removal and ease of access for cleaning - and 4 star WELS rating (average flush of just 3.5 litres). It is suitable for both new builds as well as retrofit as it has back and side entry for water feed.

Visit kohler.com.au for a list of showrooms where you can see the new Grande Rimless Back to Wall Toilet on display.

Self Control for Sumps by Aussie Pumps Looking for a simple automated, duplex pump system that reduces energy consumption and removes the need for external control boxes?

The Tsurumi PU series of automatic effluent pumps, available from Aussie Pumps, can be set up as a simple alternation system. Using two automatic pumps, the system can be set to run alternately or together depending on demand.

For further information on this product, please contact Helen Mahoney (02) 8865 3500.

The PU pumps use robust float switches rather than expensive external control panels. This means they are not only simple to fit but offer significant cost savings on installations. These super tough, lightweight, pumps have a proven track record for long life in both continuous and intermittent sump applications.

“Tsurumi PU pumps are very versatile.

You can set a pair up in tandem to share the load or to operate alternately depending on the water level” said Neil Bennett, Aussie Pumps product manager.

“Simply by setting the heights of the automatic float switches, any plumber can control when the pumps start, stop, work together or alternate,” he said.

The lightweight, corrosion resistant pumps produce flows of up to 950 litres per minute, with vertical heads of 24 metres. The series includes both three phase and single phase options with two pole motors up to 3.7kW. They are available with 1 ½”, 2” and 3”discharge bores “These pumps are loaded with features aimed to extend working life,” said Bennett. “This means that you can really ‘set and forget’ these little beauties.”

The series is designed for tough applications in construction and plumbing. The pumps are particularly suited to pumping wastewater, sewage and even rainwater that may contain solids.

64 | Australian Plumbing Industry Magazine | September 2016

Further information on the complete range of Tsurumi submersible pumps is available on the Australian Pump website (www.aussiepumps.com.au) and from Aussie Pump Distributors throughout Australia.

“The Tsurumi PU series submersible sumps pumps are simple to set up, efficient to run and do not require expensive external control box.”

430

395

370 150

650

125 56

180

Pan side inlet hole

75

CL of Outlet

810

732.5

80 102 400

315

Floor Fixings 185

139 420

www.plumber.com.au | 65

product news 350 Viega launches new Pressgun Picco Performance in a compact form

Design changes include:

The world leader in pressing technology, Viega, has launched the new Pressgun Picco onto the Australian market – and it has a range of new features.

Integrated LED lamp: As with the Pressgun 5, the new Picco has an integrated LED lamp to help illuminate the work environment. “Pressing points are frequently poorly lit in pre-wall, ceiling and floor constructions, so the LED lamp lights the pressing point, enabling safe pressing,” Robert says.

The German-made Pressgun Picco is a slim-line tool weighing just 2.5kg, which means it’s ideal for pressing pipe connections where space is particularly tight, such as under the ceiling, in pre-wall construction, or in shafts.

The ergonomic shape and 180° rotating press head further enhance the ability to comfortably access any position.

“The Picco has undergone a design update and it’s designed to be one of the most practical pressing tools available,” says Robert Hardgrove, Viega’s Technical Manager, Strategic Projects.

The new Pressgun Picco has a highperformance lithium-ion battery with very good cold-start function, plus it can be operated with a mains adapter. It’s suitable for metal connectors between DN15 and DN32.

Enhanced shark grill design: The air vents on the Picco are similar to those on the Pressgun 5.

Blow-moulded carry case: The new Picco’s case has been designed to provide much greater impact resistance and also features slots/compartments for the Picco’s jaws and two slots for the lithium-ion batteries.

Improved start trigger, facilitating the starting of the tool.

In addition, the Picco only needs servicing after 30,000 pressings, and it deactivates automatically after 32,000. www.viega.com.au

Smart new innovations from Hunt Heating The iT500 from SALUS Controls is the much anticipated, first ever from Hunt Heating internet-enabled thermostat with wireless capabilities. It’s now available to installers and homeowners eager to provide and experience the ultimate in remote control and flexibility for their heating needs.

This clever device outsmarts competitors’ equivalents as it boasts inbuilt RF technology that enables homeowners to manage their hot water and heating from anywhere in the world via a PC, tablet or smartphone. It will also play a significant role in helping reduce home heating costs.

66 | Australian Plumbing Industry Magazine | September 2016

Hunt Heating’s newest innovation features a touch sensitive master control unit that can be positioned anywhere in the home, both table top and wall mounted, to sense the room temperature.

Boasting a contemporary slimline design with a unique black LCD, this unit operates in conjunction with an exclusively designed SALUS app that can be downloaded via both iTunes and Android stores. This enables users to take full control of their hot water, heating and mixed zone programmes – including holiday and frost modes – by selecting various options via their smartphone or PC to enable the perfect temperature to be set at the required time.

Hunt Heating has also taken customer service to a whole new level by offering superior online IT backup and service to assist users of the iT500 with any technical issues. With prior permission, our engineers will even be able to access the users’ smartphone or PC to address problems via a one-off code that automatically defaults after use.

For more information on the Salus iT500 please visit huntheat.com.au or phone 1300 00 1800.

IMMERGAS RANGE. CLIMATE CONTROL SOLUTIONS FOR ALL YOUR NEEDS. QUALITY IN SERVICE | MADE IN ITALY | 50 YEARS OF EXPERIENCE | OVER 5 MILLION BOILERS INSTALLED

On February 5, 1964, Immergas was born from the desire to create reliable, innovative products, designed to last and improve people’s lives. 50 years on and Immergas, the leading Italian and Australian hydronic system solution provider, continues to insist on developing new designs, increasing industy training and education, quality assurance and attention to the environment and consumption through new technologies.

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