Australian Plumbing - Winter 2023

Wading into complexity

Here to help you get the job done.

Plumbing Plus has a long history of superior service and helping customers get the job done. Now, in our post pandemic ‘covid-normal’ reality, good old fashioned customer service is more important than ever.

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Plumbing Plus was established to service the trade community. We do that with our $2 billion buying power – giving you the best brands at competitive prices. What’s more important, however, is the expert advice that comes along with it.

Plumbing Plus is a network of knowledge and expertise as much as it is a network of members. It’s a group of independents that are united in their unwavering dedication to the trade community.

If

plumbingplus.com.au Dedicated to the trade.

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Empowering people to have regular, honest conversations about mental health

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Welcome

to

the Winter edition of Australian Plumbing

From construction of a desalination plant in Antarctica to plumbing works under St Kilda Pier, this edition highlights the incredibly complex working environments that plumbers can find themselves in and shines a light on the fact that a career in plumbing really can take you anywhere.

I started my plumbing career over 40 years ago and have experienced many different avenues of plumbing during my journey. My first 21 years, working for an employer, started in the residential sector before moving onto maintenance and then commercial projects.

I also worked in a brass and copper fabrication shop, and managed multiple service trades on large commercial projects in the CBD.

Since 2002 when we started NSG Plumbing Pty Ltd, we have continued to provide plumbing services in the construction and maintenance fields. In the past 10 years we have added other business streams taking the total to five independent companies specialising in importing and exporting quality sustainable products for heating and hot water globally; commercial hot water and maintenance services to four states; and a design and engineering company based in NSW.

I have been on the Board of Master Plumbers for more than 10 years. The industry has been good to me and the need to give back to maintain our integrity in the industry is a passion also shared by our National Councillors and other Board members. We are always on the lookout for people who share the same passion to join the team and continue with our succession planning for the future of our Association. Ensuring the industry and the community has access to a sufficiently large, suitably skilled and qualified plumbing workforce is vitally important to the operational sustainability of the industry. I can’t stress enough the need for all of us to encourage the young people in our lives to seriously consider this incredibly diverse, rewarding and in-demand career

Where has plumbing taken you?

pathway. Not sure where to start? Contact the Master Plumbers Association in your state to kickstart your career.

For those of us already in the industry, the current economic climate and a string of building company collapses continues to create uncertainty. A wellfunctioning plumbing industry is vital to our economic recovery. All levels of government must play a stronger leadership role by recognising these cost pressures on business and structuring public contracts to enable a more equitable share of these risks. A nationally consistent and effective set of security of payment laws is urgently required and Master Plumbers has joined forces with other employee Associations to put increasing pressure on government to act.

In good news, the May Federal Budget includes a Future Gas strategy, which will secure new gas supply and an investment of $2billion for low-carbon, hydrogen programs. The announcements support a more practical transition to net-zero emissions and the role of hydrogen in a clean-energy economy. In Victoria, the scale of the planned transition is enormous, and will have significant ramifications for our electricity and distribution networks. Plumbers and gasfitters will be the key to making the transition happen successfully and transition us to a carbon-free fuel in hydrogen.

We will continue to keep the industry engaged and informed on progress of these longstanding issues and always welcome your input at info@plumber.com.au in shaping our ongoing advocacy.

On behalf of the Master Plumbers National Council and Board, we look forward to working closely with you to support a successful, safe and sustainable plumbing industry.

Norm Anderson President, Master Plumbers and Mechanical Services Association of Australia

Share your story through Australian Plumbing by emailing us at communications@plumber.com.au

Whether you are shivering in the southern states or enjoying the warmer waters up north, they are no match for extreme conditions you will find some of our plumbers working in this month.

Member

Wading into complexity

St Kilda Pier is one of Victoria’s big builds and is taking plumbers to depths not usually required.

Don’t be mistaken, Kennedys Group’s plumbers are not fishing or swimming in freezing cold St Kilda bay during work hours. They are dressed in waders and wetsuits for work. As part of the Victorian Government’s $50 million commitment to the St Kilda Pier rebuild, the biggest construction project for any pier asset in Victoria’s history, Kennedys Group is tasked with the challenging job of bringing the hydraulic infrastructure down the pier for the kiosk and restaurant, as well as the St Kilda Sea Baths.

Kennedys Group project manager

Nathan Brodie says his crew may not look like plumbers when entering the worksite, but their

skills are tested daily as they think of out-of-the-box solutions for this architecturally significant site.

“Securing the fire service under the pier has seen the team producing innovations to work within the unique parameters under which this project operates,” Nathan explains.

“Some of the innovations include securing the 150mm fire service under the pier via use of a barge-boat combination. While in the shallower depths, we have the plumbers working in waders and wetsuits.

“Our team is working with the tides, swells and weather to get the safest and most optimal working conditions. When installing the

100-metre lengths of 125mm PE pipe under the pier, our team are required to cap off each end, so we can float this out on top of the water and then lift it into position to clip atop a barge.”

But it is not just about the physicality of working beside and under a pier, it is also about the materials required for the harsh marine environment.

“Sourcing different styles of clipping systems that conform with the requirement of every fixing to be made from 316 stainless steel at a minimum saw us searching globally for the product.

“Finally, we have worked with ESV (Energy Safe Victoria) to remedy

design complications to keep the gas works compliant in such an environment.”

Nathan says it is this complexity that had Kennedys tender for the pier development, which would see them working with lead construction partner, Simpson Construction.

“We were excited at the concept of taking on such a unique project working within a historically significant area as well as the challenge of working in and around the natural environment.”

The iconic St Kilda Pier Redevelopment is a Parks Victoria and Department of Transport and Planning project that, once complete, will provide improved recreational space, public access for the community and visitors out onto the bay, improved views of

St Kilda and the city skyline, better protection and viewing area for the little penguins, a wider disability compliant walkway, new toilets, tiered seating, and preservation of the precinct’s heritage features. The pier will be constructed from concrete and timber and extend about 450 metres with a 50-year design life. The pier is due for completion in 2024. Although, due to technical complexity and weather, it has faced some delays but remains on track overall. With the benefit of hindsight, Nathan said he would make some adjustments to his estimates.

“In the next project of a similar application, [I would be] creating a more generous timeframe for unpredictable weather conditions on the overall [plumbing elements of the] project delivery.”

Plumber, Allan Kennedy, started Kennedys Group in 1976. Kennedys Group today, is a complete construction and trade services provider, offering a convenient single point of contact for all your construction, interiors and fitout, plumbing, electrical, asbestos and metal fabrication needs throughout Victoria. Kennedys now has more than 180 staff members with 10 apprentices. Importantly, Nathan says, the organisation is known for taking on the projects that others don’t want to tackle because of the high level of problem solving.

St Kilda Pier is one of the bigger projects that Nathan, a plumber for 18 years, has tackled in his two years at Kennedys as a Project Manager (PM).

We were excited at the concept of taking on such a unique project working within a historically significant area as well as the challenge of working in and around the natural environment

Nathan’s shift from plumber to PM was a natural progression as his body started to “slow down” and his interest turned to leadership, liaising with builders and other trades, and working to find optimal and compliant solutions for difficult projects. So, what advice would he give younger plumbers who are seeking to get into the major project arena?

“Observe and take in as much knowledge as you can from mentors and peers. Come to work with a positive attitude, and a willingness to learn and develop new skills,” Nathan says. “Ask questions, study the plans, liaise with the builders or clients where appropriate, and don’t be afraid to think outside the box.

“The plumbing industry offers so much variety in both the works we do and the challenges we take on each day, which brings a lot of excitement. The range of works are always around and if one avenue isn’t your cup of tea, then take a new path within the industry and find an area you will thrive in.”

For Nathan, some of his best projects include:

• HMAS Cerberus Navy base upgrades

• Caulfield Racecourse infrastructure upgrades

• State Netball and Hockey Centre roof replacement

• Albion Hotel hydraulics package

• Catholic Archdiocese of Melbourne roof replacement

• Alstom facility upgrades

• Aesop hydraulic package

• Thales Headquarters hydraulics package

“All these projects have taught me a variety of skills over my time in the industry, with a high importance on the safety of the community but also your fellow peers on a day-to-day basis.

“Plumbing really is a vital part of our community and keeping lives safe through the prevention of disease and various environmental issues.

“Holding ourselves to a high standard of quality and innovation to lead and teach the upcoming generation of plumbers in the industry is something I want to pass on from my experiences across these projects.”

Kennedys Group is a member of Master Plumbers.

The plumbing industry offers so much variety in both the works we do and the challenges we take on each day

Don’t be afraid to think outside the box

Industry feature

Water wise

Australian plumbers are at the centre of producing clean water for Davis research centre through a desalination project. Kathryn Kernohan reports on just how tricky that is in the world’s coldest, driest and windiest continent.

The Australian team of scientists and support staff at Davis research station – one of three permanent bases on Antarctica managed by the Australian Antarctic Program to conduct research about the impacts of environmental change and pollution on marine ecosystems – uses up to 3,000 litres of water a day.

But where water is often plentiful at home, on the world’s coldest, driest and windiest continent it’s a scarce commodity. That’s why, among their day-to-day duties, maintaining,

installing and operating equipment and systems, the skilled and experienced plumbers on site help to lead a reserve osmosis plant to turn sea water into drinking water and provide all the station’s water supply.

The challenging conditions and the fact the tarn (mountain lake) the seawater is sourced from is frozen solid for about nine months of each year means the team has a relatively small window to get to work.

“Our main project for the year is basically the desalination plant, which we call the R.O. Most of the

time it sits out in the open with a bit of fixed pipe work going down to a frozen lake,” says Shane Bilston, who is currently on his fourth expedition to Antarctica.

“But when summer rolls around, everything starts to slowly melt. Eventually the people at Head Office in Kingston, back in Tasmania, give you the go ahead for it.”

The go ahead means the team uses a crane to put an aluminium floating pontoon in place, to allow them to reach the deepest part of the lake, then places a pump into the lake

and maintains close communication with the team back in Australia.

Todd Schulz, a plumber on his first expedition to Antarctica, says the crew in Kingston keep a close eye on their work and provide valuable guidance to ensure everything runs smoothly.

“Once we start the plant up, they’ve got the same screen we’re looking at on their computers back in Kingston, so they can see the trends and pressure spikes and stuff like that. They’ll say things like ‘you need to open valve 16 a bit more’ or ‘close value number eight.’ They’re very helpful and we can always get advice from them,” he says.

With the team only having a few weeks to complete the project,

there is little room for error and a mistake can have big consequences.

“We have a fairly big range of spare parts however if a major failure were to happen to the plant, the Australian Antarctic Division (AAD) can potentially go to huge lengths to get replacement parts down to us. They’ve even turned ships around in the past to get parts down here, as arguably water production is one of the most important jobs for a season in Antarctica,” says Todd.

The unpredictable weather can also have an impact, with water production generally stopping when wind reaches 60 kilometres an hour.

“When it gets really cold the tarn starts freezing over slowly, so we go out there with shovels to pry the pontoon out of the ice each day, so there are complications like

that that we need to be across too,” says Todd. With part one of the job complete, the seawater is then transferred to the desalination plant through insulated and heated pipework, where salt particles and bacteria are removed. The clean and clear water collects in a smaller holding tank before being pumped in batches to two enormous, insulated storage tanks, which can hold 600,000 litres each.

During summer, the team can produce around 70,000 litres of water every 24 hours. Last year, it produced 1.5 million litres in total, which was more than enough to supply the station for several months until the summer crew arrives with an additional 200,000 litres of water.

L-R: Plumbers Todd Schulz, Shane Bilston and Michael Cloke in Antarctica

The limited supply means the entire crew must be very conscious of water usage.

“We use about between 2,500 and 3,000 litres a day on the station. For example, we’re only allowed to have a two-minute shower every day, which helps keep the water usage down and we can do one load of washing a week, per person. Things can become stricter if we’re using too much water,” explains Shane. The plumbing team keeps a very close eye on water usage, reading the almost 10 water meters on site each day and tracking everything via spreadsheets.

“We did have an incident when we got here that we were mysteriously

using an extra 5,000 litres a day in the kitchen, and we couldn’t work out why. We eventually found the automated overnight cleaning cycle on one of the ovens was jamming and just wasting water. That’s why we read the meters every day – to avoid huge water loss like that.”

Within the next year, Davis station will begin work on a new desalination plant and a third water tank which Shane says will provide additional safeguards against unexpected difficulties.

“At the moment if something happens with the RO or one of the tanks, all of a sudden, we have no water production and we’re potentially down to one tank.

So, the upgrades will provide some extra storage and guarantee that one day water can be produced all year around.”

During summer, the team can produce around 70,000 litres every 24 hours

Last year, it produced 1.5 million litres in total, more than enough to supply the station for several months

Photos: Shane Bilston

C’mon get your hi-vis on

As part of our #PAWS4 campaign we are giving members a hi-vis vest for their furry friends.

The campaign highlights the benefits that our four-legged friends have on our lives.

#PAWS4 is an Incolink campaign to promote the benefits that dogs bring to our health and well-being. A dog can encourage us to get out and about, stay active, and be connected to our community.

Claim your hi-vis dog vest now.

To claim your hi-vis dog, email us at marketing@incolink.org.au with your Incolink member number and we’ll send you a vest.

We’re looking forward to seeing your dog in a new safety vest. You can send photos and videos to marketing@incolink.org.au to be featured on social media.

Owning a dog has health benefits; they can make us more social and generally happier. Find out more about the campaign at incolink.org.au/paws4

Can you answer the FAQs?

In our regular Master Plumbers’ Series, our technical advice team shares the answers to some of the most asked questions. For our Winter Edition, Aaron Bridger takes on some of the questions that you have raised.

1 What are the restrictions placed on multi-layer piping; plastic-coated, semi-rigid, stainless-steel gas piping and their fittings?

These piping systems must terminate one meter away from the nearest part of any gas appliance.

As outlined in AS/NZS 5601.1 clause 6.6.1, this distance is to prevent heat damage to the piping system caused by the appliance. This means you must connect to a metallic pipe one meter away from the appliance.

Be mindful that brazing, welding, or annealing shall not be performed with less than one meter clearance from a joint containing non-metallic components as stated in Clause 5.2.12 of the Gas Standard.

On the theme of joints, let’s cover some restrictions of mechanical joints:

• Where compression pipe fittings and flare fittings are being used you must ensure they are accessible, this is to allow for the nut to be tightened.

Screwed pipe fittings shall only be used in accessible and ventilated locations, found in clause 5.1.7.

Note: Accessible is defined in AS/NZS 5601.1, as access can be gained without hazard or undue difficulty for inspection, repair, testing, renewal, or operational purposes.

2 Can you clarify HB39’s, clause 5.7.7, which pertains to downpipe spreaders?

This clause outlines that spreaders may be used to drain rainwater from a higher roof surface, with a catchment not exceeding 15m², providing that the conditions of the clause are satisfied. What’s catching practitioners out is the following requirement:

• (a) when discharging onto a tiled roof, the lower section is sarked a minimum width of 1800mm, either side of the point of discharge and extending down to the gutter.

There is a lengthy list associated with this clause. If you do roofing work, please familiarise yourself with the requirement.

3 What is the minimum size of balcony and terrace drains, and do they fall under clause 6.3.3 of 3500.3 minimum diameter of stormwater drainage?

Balcony and terrace drain sizing don’t currently fall under this clause. The size of balcony drains needs to be calculated on the total hydraulic load, as below:

Clause 3.8. Balcony and terrace areas

Systems for draining balconies and terraces shall be designed for in Australia.

• 5% AEP (20 years ARI) rainfall intensity and,

• 1% AEP (100 years ARI) rainfall intensity for overflow

Any other approved outcome would be developed as a performance solution under the provisions of the NCC.

Photo: stormtech.com.au

When to use swivel joints

Its important to consider ground movement when laying underground drainage as Master Plumbers technical expert, Sam Welsh explains.

Laying sanitary drains under concrete slabs creates potential issues, particularly in areas with unstable or highly reactive soil types. Information necessary to protect against movement of the ground-damaging pipework should be found in the approved plans for the construction and will be related to the soil type.

Unstable ground conditions can be found on sites designated as H1, H1-D, H2, H2-D, E, and E-D. If you are uncertain about the ground type, a soil test or consultation of the construction plans for your new build can provide clarity.

A method of protection against this ground movement is to use a flexible joint, commonly known as a swivel joint.

An example of where to install Swivel expansion joints should be installed 800mm apart at 1:40 grade before entering under or through a footing or slab. And they should be as close as practical to the slab or footings edge. This will allow the branch or drain to move with the building if it is required to do so. (figure 2)

Notes: Swivel expansion joints and expansion joints should be installed at 50% of their telescopic movement. Swivel expansion joints installed on grade should not be used to correct pipe misalignment. One swivel expansion joint shall also be installed on a vertical riser as close to the underside of the slab as practicable. (figure 3)

Note: Swivel expansion joints installed on vertical risers should have a minimum of 75mm telescopic movement.

By following these examples on how to use expansion swivel joints, you can ensure that your plumbing systems will remain functional and reliable, even in the face of unstable ground conditions. Swivel expansion joints are essential components for any construction project dealing with challenging ground types in Australia.

Stay ahead of potential issues and protect your drainage systems by incorporating swivel joints into your plumbing design.

For other examples and ways to use swivel joints check manufactures installation instructions.

Figure 2

Figure 3

Slab footing

Swivel joint

Slab footing

Swivel joint

President’s report

A warm welcome to all our members to the winter edition of Master Plumbers’ Australian Plumbing Magazine.

This year has kicked off with a solid performance in the continuing professional development space. The Master Plumbers Association of Tasmania teamed up with our regulator to deliver some very valuable sessions in the plumbing and gas space and we had over 390 participants from throughout Tasmania. Topics covered included changes to the National Construction Code (NCC) and impacts arising from the new AS 5601 Gas Installation Standard as well as discussion about various current issues and common problems in the plumbing and gas industry.

I would like to extend a special thank you to Kate Nielson, Owen Smith, Andrew Ayton, Adam Johnson and Chris Philpott from Tasmania’s building and consumer regulator CBOS (Consumer, Building and Occupational Services) for their invaluable participation in these events.

We were hoping to provide you an update on our new Water, Energy and Trades Centre of Excellence but, as with all good building projects, our official opening is delayed by a couple of months. Stay tuned, it’s going to be huge and will be a milestone for improving apprentice training in Tasmania. We hope to have some more news to share with you next time.

In other news, Master Plumbers is working with Skills Tasmania on a new project for the industry which will include training up our people to become specialist subject matter teachers in the TasTAFE space. This will further strengthen the training given to our apprentices by having our practitioners deliver specified units with industry currency. Further information will become available in the coming months about opportunities that we have available for our members to get involved in our training space.

Anthony Balik President, Master Plumbers Association of Tasmania

SENTRY GS (EFV)

SENTRY GS excess flow valves (EFV) for residential installation shut off the gas flow when a predefined closing flow rate is reached. Maxitrol’s factory adjustment (100%) provides a precise and reliable closing flow rate. In nominal flow range, the EFV remains in a stable, open position.

The SENTRY EFV is installed downstream of the main gas manual shut-off valve and the regulator. SENTRY GS EFVs with bypass orifice reopen automatically after the downstream line has been repaired and re-pressurized.

SENTRY GS EFV for Residential Installations:

 C omplies with the new AS/NZS5601.1 (Clause 5.2.11) Installation Codes (mandatory March 31, 2023)

 WA. mandatory installation date: June 31. 2023

 The pressure drop through the valve is ≤ 0.5 mbar (50 Pa) @ nominal flow

 Operating pressure range for (AU/NZ) 1.25 kPa,– 10 kPa,

 SENTRY GS “Z” model is for horizontal and upward flow direction

 SENTRY GS “D” model is for downward flow direction only

 Threaded connections comply with EN 10226-1 (ISO 7-1) from AU/NZ 3/4" to 1-1/4" (DN20 – DN40)

 BS 746 connections available

 Nominal flows from 1.6 m3/h natural gas to 16 m3/h

 Closing factor of type “K” is between 1.3 and 1.45. The trip flow is 30 – 45 % above nominal flow.

 It is the type “K” per definition in the standard(DIN 30652-1.)

 Maxitrol patented damper function (DN 15 – 25) can avoid a nuisance shut-off in case of flow peaks.

Example of installation position

Team Overeem

Andrea and Michael Overeem celebrate all that makes their business (and life) great. Kathryn Kernohan explains.

This year, Andrea and Michael Overeem will celebrate their 20th wedding anniversary. For almost every day of their marriage, they’ve worked side by side running Overeem Gas & Plumbing, which was founded in 2006 to provide premium plumbing, gas and heating services to Hobart and surrounding areas.

“We always say, we do business as a team and we do family as a team, that’s just how we live life,” says Andrea.

“I really like that we both know how each other’s day has been, and how we both help carry the day. I think there’s a lot fewer husband and wife teams in the industry than there used to be, but it works for us.”

Andrea says that plumbing was always in Michael’s blood – his

grandfather and father were both plumbers – and this led to him following in their footsteps and starting the business.

“He started the business working for himself, about three months later he put someone on and around three months after that he put on an apprentice. The business has had different sizes over the years, but pretty much from when it started, it’s been this natural progression and growth.”

Andrea’s role as Office Manager means she gets to utilise many of her skills honed across a previous career in the real estate industry.

“I worked as a realtor for seven years and it gave me the best start to my career, because I learned how to deal with solving problems and

customer relations and keeping owners and tradespeople and tenants happy.

“At one point Michael needed help with the business and that’s how I got involved with the office. I’ve done a lot over the years but mainly focusing on admin work and operations as well.

Overeem offers a range of services including gas installations, residential and commercial plumbing, wastewater management, the servicing of split system heat pumps and hydronic heating installations. It means that no two days are ever the same, and the variety of tasks has also given Michael a chance to get back on the tools.

“He’d probably spent the past 10 years doing purely office-based work, but recently he went back on the tools to oversee projects hands-on; he’s really enjoying getting out and being involved in the field again.”

“We steer clear of the large commercial construction jobs, instead we do a lot of commercial maintenance and a lot of real-estate maintenance. In terms of our workflow, we might do around 30 jobs a day whereas some other plumbing companies are just on one job that lasts them for 12 months.”

With four young children at home, the couple made the conscious decision over the past year to scale the business back somewhat.

We always say, we do business as a team and we do family as a team

Find your local association

Master Plumbers and Mechanical Services Association of Australia (Victoria)

T (03) 9329 9622

Master Plumbers Association of Tasmania

T (03) 6272 2199

Master Plumbers Association of Queensland

T (07) 3273 0800

Master Plumbers & Gasfitters Association of Western Australia

T (08) 9471 6661

Master Plumbers Association ACT Inc

T (02) 6112 8630

Master Plumbers Association of South Australia

T (08) 8292 4000

Master Plumbers & Mechanical Contractors Association of New South Wales

T (02) 8789 7000

National news

“We’re trying to take a little bit of pressure off ourselves with regards to the day-to-day running of the business, and it coincided with the finishing of a couple of big, bespoke projects. The size of the business is right for us now but with ever year that passes things will change depending on workflow and family.”

Andrea says that the businesses’ number one goal, as outlined on their website, is to bring excellence to everything that they do.

“That means everything from the way the admin staff answer the phone to the way the field staff perform their work. We always say there’s no job too big or too small and there really isn’t. Michael encourages us to never say no to a job, so if someone calls and we don’t think we can squeeze them in, we just do. It’s fantastic working to meet the customer’s needs.”

And as for whether there will be another generation of Overeems working in the business one day: “Our eldest child Joel, who is in grade seven, desperately wants to be a plumber and our daughter Ella said she wants to be like me and work in an office. It would not surprise me at all whether all of them are working in the business one day.

“There’s already the first, second and third generations and it highly likely we will see a fourth. The children often go out with Michael and talk to customers if they’re home from school or come into the office on school holidays. It will be interesting to see what they end up doing!”

Know the Employment Standard changes

Key changes to the National Employment Standards (NES) - Family and Domestic Violence Leave came into effect in February, and it is important to understand the specifics. Phil Eberhard explains.

The NES considers family and domestic violence to mean violent, threatening, or other abusive behaviour by an employee’s close relative, a current or former intimate partner, or a member of their household that seeks to coerce or control the employee and causes them harm or fear.

Under the NES, a close relative is:

• An employee’s spouse or former spouse;

• De facto partner or former de facto partner;

• Child, parent, grandparent, grandchild, or sibling;

• A child, parent, grandparent, grandchild, or sibling of an employee’s current or former spouse or de facto partner; or

• A person related to the employee according to Aboriginal or Torres Strait Islander kinship rules.

In February, the NES entitlement changed to result in the five days of unpaid family and domestic violence leave becoming 10 days of paid family and domestic violence leave. The paid leave component of the family and domestic violence leave will be available from:

• 1 February 2023, for employees of non-small business employers. A non-small business employer is considered to be an employer with fifteen (15) or more employees on 1 February 2023; or

• 1 August 2023, for employees of small business employers. A small business employer is considered to be an employer with less than fifteen (15) employees on 1 February 2023.

Key points

All full time, all part time and all casual employees will be able to access 10 days of paid family and domestic violence leave in a 12-month period.

The 10 days of paid family and domestic violence leave will not be pro-rated for part time or casual employees.

The full 10-day leave entitlement will be available upfront. It does not accrue progressively.

Unused family and domestic violence leave does not accumulate from year to year if it’s not used.

For employees of a small business employer, employees will continue to be entitled to five days of unpaid family and domestic violence leave until they can access the new paid entitlement on 1 August 2023.

Entitlement starts on anniversary date

The 10 days of paid family and domestic violence leave renews every year on each employee’s date of their anniversary of starting work with the employer.

National news

Employees who start on, or after the date, that the 10 days of paid family and domestic violence leave becomes available can access the full 10 days from their first day. Employees who are already employed when the 10 days of paid family and domestic violence leave starts in their workplace can access the full 10 days on the relevant start date (either 1 February 2023 or 1 August 2023). The leave then renews on the anniversary of when they started working for that employer (not on the anniversary of the relevant start date).

Taking family and domestic violence leave

Full time, part time and casual employees can take paid family and domestic violence leave if they need to do something to deal with the impact of family and domestic violence and it’s impractical for them to do so outside their ordinary hours of work. This could include, for example, the employee:

• Making arrangements for their safety, or the safety of a close relative (including relocation);

• Attending court hearings;

• Accessing police services;

• Attending counselling; and

• Attending appointments with medical, financial or legal professionals.

Payment for leave

Full time and part time employees can take paid family and domestic violence leave at their full pay rate for the hours they would have worked if they weren’t on leave. Casual employees will be paid at their full pay rate for the hours they were rostered to work in the period they took leave.

For more information, please contact Phil Eberhard on phil.eberhard@plumber.com.au or 0425 790722

Stay ahead

As a plumber, it pays to keep your knowledge and skills up-to-date – particularly in the current climate.

Continual advancements in plumbing technology, combined with on-going skills shortages, which have kept the trade in extremely high demand, mean plumbers are under pressure to work as cleverly and efficiently as possible.

Additionally, with the rising cost of living, customers are eager to limit costs, looking for recommendations on how they can maintain their systems to ensure longevity of their investment.

To ensure that plumbers keep pace with developments in the industry, Rheem has opened a new Learning Centre in Moorabbin, Victoria which offers learnings on electric, gas and solar hot water systems, the latest heat pumps, as well as servicing and maintenance tips.

For more information, please contact the Rheem Training Team at: Rheemtraining@rheem.com.au

Paid family and domestic violence leave for dealing with family and domestic violence issues that can’t be done outside ordinary work hours

Plumbers put in

Plumbers have stepped up to volunteer alongside community recovery organisation Resilient Lismore to get flood affected residents back into their homes.

A year on from the devastating NSW flooding, many residents are still displaced and without access to basic plumbing, like clean running water, showers, or toilets.

“If it wasn’t for the willingness of volunteers and charitable partners, we wouldn’t have made a dent in getting people back into their homes, but more needs to be done,” Elly Bird, Resilient Lismore Executive Director said.

Resilient Lismore has deployed more than 13,800 volunteers to more than 3,600 community rebuild jobs and has delivered ‘Two Rooms’ to 72 homes so far.

“Through our community outreach work, we heard that a lot of people were living without things like toilets, running water and showers – so with the support of the Reece Foundation, we have rebranded the project to ‘Two Rooms & a Bathroom’,” Elly said. `

Together, Resilient Lismore and Reece Foundation co-designed the project to ensure they could deliver the restoration of essential plumbing services for 37 households and

small businesses across the Northern Rivers.

Over the course of three weeks, a group of 13 volunteer tradies from across Australia travelled to Lismore to restore kitchens, bathrooms and laundries for the most vulnerable members of the community. Additionally, Reece has donated the plumbing products so the restoration work will be completed at no cost to residents. Ardex Australia and Ultimate Tiles Mornington donated waterproofing supplies.

Volunteer plumber Carl Bushby was among the group of tradies who came to Lismore. He said: “It’s been an honour to get on the tools to ensure they (the Lismore community) can feel safe, secure and warm in their homes again.”

If you or your family and friends want to support the ongoing work of the Reece Foundation, you can make a tax deductible donation at reecefoundation.charity or if you are interested in volunteering, you can register your interest at www. reecefoundation.charity/getinvolved/volunteer

World plumbing winners

The competition was fierce at the annual Apprentice Skills Competition Day this year. The day, hosted by Plumbing Industry Climate Action Center (PICAC), has plumbing apprentices from all over the country testing their skills against one another on a real-world plumbing challenge. The aim of the competition is to showcase and recognise the skills of the apprentices in accuracy, planning, and execution of various piping systems and appliances.

In the end Justin Jongsma from Shinners Plumbing in Victoria picked up the title.

2023 Apprentice Skills Contest Plumbing competition:

Winner: Justin Jongsma Shinners Plumbing (VIC)

2nd place: Jordan Tait NSG Plumbing (VIC)

3rd place: Jack Keogh Axis Plumbing (QLD)

Special thanks to Reece for sponsoring the event!

With the support of the Reece Foundation, we have rebranded the project to ‘Two Rooms & a Bathroom’

Many are still without basic plumbing, like clean running water, showers, or toilets

PFIA celebrating success

Almost 500 of our industry’s brightest came together on March 10 to celebrate the 2023 Plumbing and Fire Industry Awards (PFIAs).

The PFIAs is a joint initiative of the Master Plumbers and Mechanical Services Association of Australia, the Plumbing and Pipe Trades Employees Union, the National Fire Industry Association, The Association of Hydraulic Service Consultants Australia and the Plumbing Industry Climate Action Centre.

Held at Crown Palladium, Lehmo of television and radio fame was MC and the OZ boys and Super Band provided further entertainment.

Congratulations to all nominees and winners. The Andrew Letten Gold Medal, Master Plumbers major award for the apprentice of the year, went to Nathan Brien from Plumbing Apprentices Victoria. T.J Coles Plumbing was the recipient of our inaugural Small Plumbing Business of the Year Award.

This year, the PFIAs stage was chosen to announce the appointment of Scott Dowsett as a Life Member in recognition of his outstanding

contribution to the Master Plumbers and Mechanical Services Association and the plumbing industry, an exceptionally high honour. Scott joins an exclusive group of only 45 individuals who have been awarded Life membership over the Association’s 132-year history.

The 2023 PFIAs continues a great tradition of raising funds for the Indigenous Plumbing and Sanitation Foundation (IPSF). The IPSF provides apprenticeship opportunities for indigenous people from rural and remote communities, as well as funds projects where indigenous tradespeople provide plumbing and sanitation services to remote communities. This year a donation of $50,000 was made.

This awards night couldn’t have been possible without the support of all the sponsors, including the Major Event Sponsor, Incolink.

Andrew Letten Award

The Andrew Letten Gold Medal Award is the highest honour provided by the Master Plumbers to plumbing apprentices. Andrew Letten was, for many years, tasked to examine plumbing Apprentices throughout Victoria.

Congratulations to this year’s recipient, Nathan Brien (pictured above) who has continued to show leadership and commitment to his fellow apprentices, regularly going above and beyond to lead them in their training as well as excelling in his own.

COVID delayed apprentice commencements and completions over the past few years, compounding the longstanding skills shortage and the demand for apprentices to complete their journey to becoming fully qualified plumbers. Nathan’s leadership is exactly what the industry needs, as his commitment to his fellow apprentices has and will see more finish their study and to a higher standard of learning.

These accolades were constantly echoed by the companies he worked with and his host company, Project Plus. Peter Herzog from Project Plus has been quoted as saying the Nathan “is quite possibly the best apprentice that has come through.”

Nathan joins an alumni of fellow Andrew Letten award recipients dating back to the first award in 1908.

The Plumbing and Fire Industry Awards are a showcase of the standout employers and employees committed to a safe, skilled and productive workforce.

The awards recognise plumbers and fire protection professionals at every stage of their career and across the various disciplines of their profession.

Congratulations to the winners of the 2023 Plumbing and Fire Industry Awards!

THE WINNERS

Frank Maskell General Plumbing Award

Nathan Brien

Plumbing

Apprenticeships Victoria

Sponsored by Reece

Mechanical Services Award

Ryan Bridle

Entire Mechanical Services

Sponsored by Hutchinson Builders

NA Smith Gas Award

Sean Anderson

Commercial Hot Water and Maintenance

Sponsored by Energy Safe Victoria

Andrew Letten Gold Medal Award

Nathan Brien

Plumbing

Apprenticeships Victoria

Sponsored by Master Plumbers

Women in Plumbing

Rose Curtis Award

Jessah Iliopoulos

Plumbing

Apprenticeships Victoria

Sponsored by Plumbing Apprenticeships Victoria

Excellence in Education and Training Award

John Arnel

Fire Industry Training

Excellence in Sustainability Award

Thermal Energy Solutions

Sponsored by IAPMO

Excellence in Administration Support Award

Kathy Goodwin

McCarthy Plumbing Group

Small Plumbing Business of the Year Award

T.J Coles Plumbing

Sponsored by VBA

Project of the Year Award

NSG Plumbing

– Energy Smart Water

Sponsored by CBUS

Indigenous Professional Award

Jackson Viney

RAW GTO

Sponsored by RAW Group

Lou Maglio Gold Medal for Australian Apprentice of the Year Award

Michael Loprete

Shield Fire Systems

Sponsored by NFIA

Excellence in Occupational Health and Safety Award

Chris Bell

PPTEU

Sponsored by Incolink

Excellence in Fire Protection Award

Mark Buckley

Contractfire

Sponsored by FiT

AHSCA Tom Clements

Consultant of the Year Award

Mark Pearson

Sponsored by Halgan

AHSCA Commercial Plumbing Affiliate of the Year Award

Geschke Plumbing

Sponsored by Caroma

AHSCA Sales Representative of the Year Award

Greg Brittain

ZIP Water

Sponsored by AHSCA

William P. Hite Leadership Excellence Award

Andy Wallace

Sponsored by PICAC

Know how to handle negative reviews

2 The generic response

The generic: “We take feedback very seriously and we thank you for your review, we will seek to improve....” is the equivalent of not responding. You have left the reviewer with no real conclusion.

Years ago, marketing experts would say, “don’t worry about the occasional negative review if you are getting more positive reviews”. However, users are now conditioned to click through to the negative reviews. In part this is due to the prevalence of companies paying for positive reviews. So, it is important to follow the recommendations below, even if you only have one or two negative reviews.

If negative reviews weigh more, what can I do?

You are going to get a negative review. Let that sink in and accept it. It is how you respond that makes the difference to your prospective and returning customers.

Firstly, do not ignore a negative review. A company that responds to its reviews shows customers that they are open to criticism and that they are looking to make good, do better or understand the situation.

I am going to respond, but how should I?

There are really three ways to respond to a review:

1 Scorched earth

Call out the reviewer and say that their experience is wrong is one way to respond, a terrible way!

As much as your brain is telling you that the reviewer is an idiot

and deserves to be made aware, this is not great for anyone. Many companies have given into their urges over the years and gone scorched earth on a reviewer. Very few have successfully come out looking good. Most end up losing business in the long run.

Response from the owner

2

weeks ago

Judging from the content of your comment you’re not very smart or can’t read. We are based in (suburb removed) not (suburb removed). You were advised of the rates and charges over the telephone. After accepting the charges you supplied your credit card information. You were charged according to the work that was completed. Our vehicles don’t run on thin air and as such a km charge applies. We realise this was a grudge purchase after the sale of your unit. Should have maintained the property better. The place is over 40 years old approximately and parts are not available for some things. Your review is bewildering and nonsensical.

Can’t argue with stupid.

This type of response also doesn’t encourage customers providing a positive review either. Where at all possible, make your review personal, and show that you are seeking to understand and willing to give your time to those who have given theirs.

Response from the owner

7 years ago

We value the opinions of our customers. We work hard every day to ensure that our customer’s needs are being met. Thank you very much for your feedback.

3 We want to understand and resolve

This response is the one that not only addresses the reason for the negative review but also shows that you are actively interested in fixing the problem.

Remember the most important person in any back and forth between you and the customer is the future reader of the review. If you solve the customer’s problem and turn them around into a positive review and/or ongoing customer, then that is a bonus.

This can also be bolstered by adding a call to action or an incentive to try your service again. A “We are truly

Your customers are armed with the technology and the permission to publish a review about your work, and it could be negative. Poorly handled, your response could get you in hot water. Master Plumbers’ Curtis de la Harpe provides tips on how to handle those negative reviews.

sorry for *insert situation*. This is not the experience we want to give our customers. If you decide to use our business in the future, please mention this response and we will make sure to check with you that you are truly happy with the service before we leave.” Or even “let us come and fix the issue for you free of charge.”

This opens the door for you to make things right and gives them a reason to update/remove the negative review. Just make sure to do a stellar job in their eyes next visit.

Unprofessional, made booking time, contacted back 30 mins later to assist with electrician work, then they says organised other work.

Response from the owner

3 weeks ago

be convinced that the company has “changed its ways” and can led to someone deleting their old review or updating to a four star or better as someone listened, understood, and cared about their problem.

Fake reviews or wrong business

Calling a review fake doesn’t hold much value, even if they are. So don’t do it.

You might also receive a poor review for another business that a customer has confused you with. It is important to try to contact the reviewer to point out this unfortunate mistaken identity. Most reviewers will correct their review once informed.

It is frustrating that you have little to no recourse. Despite this, it is always good to report them, just in case you can get someone to act.

Responding to a fake review can be difficult but you also don’t want a customer’s experience to be ignored. So, you do need to treat them as legitimate.

Charges full price but does the bare minimum

Response from the owner

2 years ago

We apologise for any inconvenience caused. Unfortunately, sometimes we may need to cancel a booking at a late notice but we hope that you do try to book with us again so that we can show you how great a Plumbing team we are.

(Company name) are the worst. Rude and obnoxious owner. Was happy to take a deposit, but then just disappeared off the face of the planet. Should have known better than trusting a plumbing company that advertises in the mailbox with magnets.

From the owner*

I’m sorry that your are disappointed with the service that you have received. I have looked through all of my quotes and invoices but can’t seem to find the job that I did for you or your contact details? Perhaps it was booked in another name? It would be great if you could please give me a call so we can discuss the problem and I’d be more than happy to agree on some sort of resolution as customer satisfaction is very important to me and my business. Thanks, (name of owner).

Some people cannot be soothed

a month ago

What about old reviews?

I have fixed many companies online PR issues. In many cases I have come into a business where their reviews are old. This doesn’t mean that I ignore them, responding to an old review with “I know that this review is old and you didn’t receive contact until now, however, I am interested to learn more about the issue and see if there is something I can do about this for you. If you could contact me personally on name@businessname.com, I would love to discuss this further.”

This has led to be having discussions with customers that are long “over” their gripe with the company or can

We are really sorry to hear of your troubles. Unfortunately, you have the wrong business. We are (company name removed). We are not the business that you are referring to. I recommend reaching out to the Consumer Affairs on xxx xxxx if the plumber in question has not performed the work you have paid for. Since we are not the company that has done wrong by you, please remove this post. We pride ourselves in the quality of our work and in the way we look after our customers. We hope everything gets sorted out for you.

* This post is an example only and not a published response.

Most review websites are apathetic to reviews being flagged as fake.

At the end of the day, you are going to get fake reviews; reviews by people not willing to work with you. It is a part of doing business. You just need to remember; one or two reviews are not going to sink your business. Do what you can to answer and show future readers that you care and move on. While customers might be drawn to the negatives, it is still important to encourage positive reviews to ensure you have strong digital presence. Customers are accustomed to people asking for reviews and those who you have connected with, and worked well for, will be happy to do it. All you need to do is make it easy for them. More on this in an upcoming edition! Identifying names of individuals, companies and suburbs have been removed. However, the content of these posts are unchanged.

Want a ute with class?

Byron Mathioudakis rates his favourite trio of no-frills, family-friendly, dual-cab workhorse utes complete with style and verve.

The Contenders:

Ford Ranger XL Hi-Rider 4x2 auto Double Cab from $42,580 (before on-road costs)

Mazda BT-50 XS 4x2 auto Dual Cab from $44,310 (before on-road costs)

Nissan Navara SL 4x2 auto Dual Cab from $42,100 (before on-road costs)

Back in the early 1930s, a Victorian farmer’s wife wrote to Ford and General Motors pleading for a vehicle civilised enough for church on Sundays yet still capable of carting pigs to market on Mondays. At the time, banks would lend money for a farm truck but not a passenger car. Time to blend both. Shockingly, both companies obliged, though Ford was (just) first.

The concept evolved over the decades with Holden and Falcon utes becoming a staple of work and popular culture, with their onetonne midsized-truck successors carrying the legacy on today.

We look at three of our favourites, in affordable, hose-down vinyl-floorshod built-for-business base-model formats with four doors and five seats, to see how they shape up.

In all the important ways, what makes the 2023 Ranger Wildtrak a class leader also applies to the lowly XL.

Though sourced from Thailand like the other dual cab utes here, all T6.2-based utes (and Everest SUV) are alone in being designed and engineered in Australia from the ground-up, making them uniquely suitable to local conditions as well as buyer tastes.

This is obvious from the get-go, with light yet positive steering, suspension that copes with our bad roads with ease while providing pleasing ride comfort, and reassuring control at speed. That’s partly due to driverassist safety technologies tuned for our roads, that don’t over/underreact as in most other utes.

Likewise, the new 2.0-litre fourcylinder diesel engine/automaticonly powertrains are extensively calibrated for our conditions.

The 125kW/405Nm Single-Turbo six-speed auto version has enough power and torque for most needs, making it a solid performer, though we’d recommend the Bi-Turbo with a 10-speed auto if you need extra muscle to take advantage of all Rangers’ 3500kg towing capability.

Last year’s redesign has brought a much more contemporary interior to match the modern styling outside, building on the Ford’s established strengths of class-

Ford Ranger –what’s next?

The Ranger will continue as it is for a few years to come, given it was completely redesigned inside and out in 2022. That said, expect hybrid and even full electric options from about 2025.

Before on-road costs

leading space, seat comfort and storage practicality. Now, even the base XL looks smart inside, with its large portrait touchscreen, clear digital instrumentation and contrasting textures.

The same applies out back, with its ample room and best bench of the trio by some margin, though the lack of air vents, cupholders, USB ports and overhead lighting smack of penny-pinching. You’ll need to jump up to XLT for most of these – along with LEDs if you don’t want the old-fashioned halogen headlights.

TECHNICAL

At least the XL doesn’t scrimp in other areas of safety, and includes nine airbags, autonomous emergency braking (AEB), adaptive cruise control, blind spot warning and rear cross-traffic alert (RCTA) tech.

Finally, larger than before and now with Euro-palette carrying capability, the XL’s tub is alone among this trio with side-wall cappings, an integrated box step and tailgate lift-assist.

The most car-like of the lot, the base Ranger brings all the essentials with commanding confidence.

Ford Ranger XL Hi-Rider Double Cab 4x2 auto from $42,580

Launched in 2020, today’s thirdgeneration BT-50 broke a 48-year bond with Ford, relinquishing the Aussie-developed T6 Ranger roots of the preceding model for fresh ties with the equally-new Isuzu D-Max. In terms of exterior design, interior presentation and safety specification, the change elevated the D-Max/BT-50 fraternal twins to new heights amongst medium one-tonne pick-ups.

Swapping out the Isuzu’s aggressive looks for a more car-like nose, the BT-50 forges its own visual identity outside, while a similar theme carries through inside too.

Like the Ranger, the Mazda’s front seats are comfy, it’s easy to find the right driving position, the analogue/ digital instrumentation mix is comprehensive and there’s lots of storage. However, the Bluetooth quality is questionable and the central touchscreen too small and fiddly in lower grades. There’s also less space inside compared to Ranger, and the back seat is not quite as accommodating. Though the base XS does at least include face-level air vents and USB/12V outlets.

Mazda BT-50 – what’s next?

The auto-only SX lags is in performance. While adequate for most everyday driving, the 1.9-litre turbo-diesel lacks the necessary muscle for effortless towing, and is prone to coarseness. Our suggestion is to stretch to the XT and its 140kW/450Nm 3.0-litre TD. Well worth the extra $3000 or so, and the ute is better equipped to boot. Finally, while better than most, the Isuzu/Mazda cannot match the Ranger for steering feedback,

handling precision or ride quality, and can seem cumbersome in comparison. On the other hand, while not quite as big out back, the tub is still large and useful enough. And all grades include AEB, lane departure prevention, blind spot warning and RCTA.

Availability and renowned aftersales service are further areas where the BT-50 shines. If you like what you see, go for it.

As the BT-50 is aligned with the largely identical Isuzu D-Max, it is thought a hybrid engine model expected late next year might be added to the Mazda’s ute range soon after. TECHNICAL

Mazda BT-50 XS Dual Cab 4x2 auto from $44,310

It might be one of Australia’s oldest utes, but the Navara nevertheless remains highly competitive, benefitting from several updates since launching in 2014 – including a substantial facelift in 2021. That brought a larger tub and stronger axle to boost payload and improvements to safety, steering and noise suppression.

Behind the latest, bluff nose is a 2.3-litre diesel, available in either 120kW/403Nm single-turbo six-speed manual (now a dying breed so good on you, Nissan) or 140kW/450Nm twin-turbo seven-speed auto.

Both are strong performers, but the auto’s extra punch and refinement are obvious across all driving conditions. It’s also quieter now than before.

The Navara is unique here offering coil-sprung rear suspension instead of leaf springs. The result is decent body control, especially over gravel at speed. That said, while noticeably better than previous versions, the Nissan’s ride comfort remains inferior to Ranger’s. And nor is its steering and handling as involving or precise. In fact, the SL is the dullest of the trio to drive.

Stepping up inside, the (surprisingly

Nissan Navara – what’s next?

The current Navara is near the end of its life, with an all-new version in the pipeline for next year or 2025. It will share much of its underpinnings with the coming next-gen Mitsubishi Triton.

car-like) dash screams mid lastdecade in its dated design, but –aside of having no reach-adjustment for the steering – functionality and practicality remain strong points, with easy-reach controls, clear instrumentation, and storage aplenty. Plus, all expected amenities to match the others are present – including a rear camera, Apple CarPlay/Android auto, Bluetooth telephony with audio streaming, and most driverassist safety tech like AEB.

And the Navara beats Ranger with face-level air vents, a folding armrest and cupholders out back, though there’s less space and the seats aren’t as comfy.

Still, significantly more grunt for less money means the Navara auto makes sense as the sensible budget option, while keeping the reassurance of Nissan’s 68-year heritage building tough and dependable utes. If you don’t mind its advancing years.

Nissan Navara SL Dual Cab 4x2 auto from $42,100

Before on-road costs

Putt for health

Master Plumbers and some AFL greats gave their all for a great cause at the 2023 Members’ Golf Day.

Master Plumbers is committed to supporting the health and wellbeing of our members and the industry they operate in. Unfortunately, the research shows that construction workers are six times more likely to die from suicide than an accident at work.

This year, Master Plumbers brought together almost 100 plumbing industry professionals to help raise funds for PukaUp, a social enterprise dedicated to delivering mental health and suicide prevention education programs.

PukaUp’s, mission is to end suicide through programs that empower

people to have regular, honest conversations about mental health and to arm them with the tools to look after their wellbeing as part of everyday life.

The Golf Day, held at Woodlands Golf Club raised $10,000 for PukaUp and gave participants a chance to engage in some friendly competition and fun. A special congratulations to all the winners of the various challenges and prizes on the day.

Master Plumbers thanks event sponsors, Energy Smart Water and Thermal Energy Solutions as well as all our other sponsors for a great day.

A special thanks to AFL greats, Dermott Brereton and Corey McKernan, for supporting the Members Golf Day and for sharing stories on the day. It was great to see Dermott Brereton putt for PukaUp, showing his skills beyond football, much to the delight of those in his team.

With the bar set high by this year’s event, we eagerly anticipate the next opportunity to come together in support of a worthy cause. Together, we can continue making a difference in the lives of those affected by mental health.

For more information on PukaUp or to donate, visit www.pukaup.com

theAlongsteadyrampleadsupfrom Little Bourke Street entrance.

channel drain

ware marks from the horses’ hooves can also be seen in what would have been the stalls.

Hidden treasure

drainage

The redgum stall post cut off at floor level can still be seen.

When Master Plumbers heritage curator Peter Jensen was called to the up-market restaurant at 44 Little Bourke Street Melbourne, he knew he was in for a treat.

Here’s an unusual but still a plumbing-related heritage article, not a restaurant review. I promise I am not horsing around.

While still working at Worboys Plumbing some years ago, one of our plumbers Steve (who had been called to a burst hot water service) called me from The Longrain Restaurant, saying I needed to come down to the site to see something. He knew I had an interest all things old.

It wasn’t the burst hot-water system he wanted me to see, but the

building itself. You see it was once used as stables to house working horses. They were housed on the first floor, ready to transport various goods around the city in circa 1900’s.

The skill of these tradesman that laid these bricks and created the channels is to be recognised.

There was little sign of water damage to the ceilings below. The cast iron drainage system with molten lead joints had been long removed but they would have been good to see.

This first-floor area was to be fitted out as another dining area featuring much of the exposed red bricks with some under glass.

Due to COVID 19 the restaurant closed its doors. Let’s hope it can reopen as it is a great venue to wine and dine and see a little of that hidden history.

For more information or to donate heritage tools and collectables, contact Peter Jensen at jensenpeterk@gmail.com or phone 0451 744 336

The graded red brick floor shows the open

with

pits. The

T30 PTO Jetting Truck

Based on the HINO 616, the T30 is an outstanding allrounder, with huge amounts of storage space, ample payload and a PTO powered jetting system. It offers an impressive performance of 35 L/min @ 5000 PSI, without the need of an auxiliary petrol engine, resulting in lowered maintenance and running cost. The industrial, remote-control system allows for operation of the jetting system and the powerful 24v hose reels making the T30 a breeze to operate. Designed and manufactured in Australia means that you get a product that is built for our conditions.

If you are a plumbing contractor looking for a cost-effective, efficient, and ergonomic Plumbing truck, visit enviroline.net.au or call Environline on 1800 816 830

Measure right with Testo

Testo has launched its new compact, palm-sized, reliable measuring instruments. The new HVAC range delivers precise results wherever you need them – fast, flexible, user-friendly and connected to smartphones and tablets. Testo’s instruments are perfect for whether you are installing and maintaining air conditioning and ventilation systems; servicing heating systems; ensuring indoor air quality and comfort; measuring pressure in industrial applications; or measuring temperature in food and laboratory environments. The world-market leader in measurement technology has the right measuring instrument for every relevant parameter and, with its compact products, sets new standards in the everyday work of tradesmen and technicians. The new HVAC measuring instruments also incorporate Testo’s proven precision and quality.

For more information, visit www.testo.com/en-AU/ products/compact-class or (03) 4108 9902

100% designed and manufactured in Australia

Cbus Property has delivered consistent, strong returns for fund members

Cbus Property leads the way

Cbus Property* is proud to achieve Net Zero Carbon in operation across its core office portfolio, eight years ahead of schedule. Multiple landmark commercial office buildings are now certified carbon neutral, including 447 Collins Street, Melbourne, 140 William Street, Perth and 1 William Street, Brisbane.

To learn more about Cbus Property’s Sustainability Strategy, visit cbusproperty.com.au/sustainability for the 2022 Cbus Property Sustainability Report.

CAROMA Plumbers’ Hub

Caroma is proud to launch the Caroma Plumbers’ Hub – a new digital-resource space available at your fingertips. The dynamic online platform, developed for the plumbing community, will support your installation, maintenance and repair needs. Get access to the answers you need for Caroma, Methven, Clark and Dorf products, via your mobile, desktop or tablet devices. This much-needed tool features easy browsing, comparing and sharing functions of a plethora of products and resources. It also enables you to generate quick quotes for clients on the fly. Plus, it provides a direct line to a dedicated Technical Service Team for any queries.

For more information, visit plumber.caroma.com.au

Tax-time jetter

Australian Pump Industries is urging plumbers to check their eligibility to claim the instant asset write-off ahead of the end of the financial year. “We traditionally see a surge in demand for drain-cleaning Jetters at this time of year as plumbers race to buy before the 30th of June deadline in order to maximise their tax return”, Aussie Pumps Operations Manager Hamish Lorenz said. The company has built big runs of both Class A and Class B 5,000 psi Jetters with Honda Industrial V-Twin engines as part of the launch of their new Deluxe Jetter range. Featuring strong new stainless-steel frames, heavy duty “Big Berty” pumps and stainless-steel reels, the Jetters not only perform but look schmick. “Now is a great time to not only upgrade and up spec Jetters, but to take advantage of exceptional competitive prices,” said Lorenz.

For more information visit aussiepumps.com.au

CAROMA PLUMBERS’ HUB IS NOW LIVE

*Cbus Property Pty Ltd is a wholly owned subsidiary of United Super Pty Ltd and has responsibility for the development and management of Cbus’ direct property investments.

Photo: Corey Roberts

businesses.

• Includes electronic copies of forms and SWMS so you can customise to your business requirements.

• Compliant with all state WH&S Acts, Codes of Practice and WH&S Regulations.

Choosing the Master Plumbers’ WHS Management System will make it easy for you to comply with legislative requirements and maintain a safe workplace.

*Applicable to

only