Master Plumber September/October 2018 by Master Plumbers' Association of Queensland

SEPTEMBER / OCTOBER 2018

In this edition >>>>>>>>

MANAGE YOUR MONEY BETTER

BEWARE WHEN SIGNING FORM 15

DO YOU HAVE A SUPER PROBLEM?

TFM2061 MPA QLD 08/18 T2018-010000

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contents

Editor’s Note

Perspective & President’s Message

MPAQ Member Benefits

Industry News

MPAQ Supporting our Community

Feature: Plumbing & Gas Industry Awards

5 Tips to Improve Cash Flow Collection

No WaterMark Equals Non-conforming Building Product

Contributions 18 Warm Water and the Current Legislation Framework

16 17

Training Calendar

Uponor PEXa Plumbing Fits Tiny Houses

Beware When Signing Form 15

Product News

New Family and Domestic Violence Leave Entitlements

Super Amnesty: Do You Have a Super Problem

Melbourne Cup

Manage Your Money Better

Meet the Women’s Plumbing Alliance Committee

New Safe Jetting Initiative

Your Key to Putting More Money Back into Your Pocket

For Sale

Events Calendar

MPAQ Out & About

MPAQ Corporate Supporters & New Members

MPAQ Milestone Achievements

The Supporters of Our Industry

subscribe Want to receive your own copy of the Master Plumber publication? SEPTEMBER / OCTOBER 2018

Email events@mpaq.com.au with your name and postal address to receive future issues of the Master Plumber magazine.

contents 5

SE P TE M B E R / OCTO B E R 2 0 1 8

PUBLISHED BY Master Plumbers’ Association of Queensland: 243 Bradman Street, Acacia Ridge Q 4110 P: 07 3273 0800 F: 07 3273 0873 E: info@mpaq.com.au W: www.mpaq.com.au

THE TEAM EXECUTIVE DIRECTOR Penny Cornah P: 07 3273 0800 E: penny.cornah@mpaq.com.au EDITORIAL & ADVERTISING ENQUIRIES Lisa Hilton P: 07 3273 0800 E: lisa.hilton@mpaq.com.au PRINT & DESIGN Foyer Printing P: 07 5598 1005 E: info@foyerprinting.com.au

MPAQ COUNCIL PRESIDENT Kent Vickers P: 0418 883 999 E: kvickers@qigs.com.au VICE PRESIDENTS Don Nunn P: 0418 717 470 E: dgnunn1950@gmail.com Patrick Robertson P: 07 3276 8833 E: info@rpgs.com.au PAST PRESIDENT Kelvin Slade P: 0417 787 284 E: sales@sladebrosplumbing.com.au TREASURER John Salmon P: 07 3862 2777 E: john@salmonplumbing.com.au COUNCILLORS Dennis Yarrow P: 07 3277 5742 E: admin@yarrowplumbing.com.au Michael Ryan P: 3630 4744 E: mryan@beavisbartels.com.au Rob Brouwers P: 0411 413 400 E: rob@backflow.net.au Sam Hannant P: 0405 647 046 E: sam@yesfire.com.au Harle Gall P: 0437 768 409 E: h.gall@laserplumbing.com.au Ben Crew P: 0400 364 665 E: ben@bcprojectindustries.com

TRUSTEES Bill Watson P: 07 3273 2333 E: bill@connectorsgroup.com.au Bob Kimlin P: 07 4772 6308 / 0419 744 383 E: bobk@live.com.au

LIFE MEMBERS G Cottee, F Huysing, B McGrath OAM, MJ Moor, T Morris, J Porter, GC Richardson, NF Sharman, BD Wallace, WB Watson, R Kimlin

MERITORIOUS SERVICE MEMBERS A Chapman, B McGrath OAM, T Morris, D Powell, B Wallace, R Weaver, M Wilshere

DISCLAIMER Opinions expressed in this publication are not necessarily those of the MPAQ, nor does the MPAQ guarantee the accuracy of statements made by contributors or advertisers or accepts responsibility for statements they may express in this publication. The MPAQ does not accept liability to advertisers, which may be held contrary to the Trade Practices Act 1974. The MPAQ reserves the right to refuse, cancel, amend or suspend any advertisements or inserts without reason.

Editor’s Note Lisa Hilton Editor Welcome to the September/October edition of the Master Plumber Magazine! The Plumbing and Gas Industry Awards… what a night! Watching the awards program grow and develop each year is such a delight to see. So many more people are getting involved, learning to appreciate quality individuals and work when they see it, and making a difference to how this industry is shown appreciation. All the faces you see in the winners photo on our front cover are exceptional people who work in some of the most innovative and progressive businesses of our industry. They should all be immensely proud of their achievements. If you were there on the night, you would have felt the electric atmosphere in that room. Thank you for choosing to be there and being a part of something great. And if you made it to the After Party, I hope you danced as much as I did! From members’ feedback recently, we’ve been told that one of the biggest issues they face is cash flow management, which was the same issue elected by members in the past few years as well. For this edition, we’ve included articles from some of our Corporate Supporters to give you a little insight into some measures you can take to assist with this. Optimum Recoveries have provided an article with five tips on improving cash flow collections on page 16, and Openpay have provided an article around managing your money better, and how a payment system can change your customer experience forever on page 30. Take the time to read these articles and consider what you can do differently. I’d like to say to special thank you to the ladies on the Women’s Plumbing Alliance (WPA) Committee, who you can learn a bit more about on page 31 of this edition. This committee is made up of volunteers from the industry who meet regularly to discuss issues and initiatives to help grow the WPA Group and see it successfully assist females in the industry. If you’d like to get more involved with this group, visit www.mpaq.com.au/membership/WPA for more information. Congratulations to any of our members reaching membership milestones with MPAQ recently and a huge welcome to our new members in this edition. I hope to see you out and about!

Lisa MASTER PLUMBER MAGAZINE

6 executive

Perspective Penny Cornah Executive Director

President’s Message Kent Vickers

Plumbing and Gas Industry Awards

Are You OK?

Thank you to everyone who attended the Plumbing & Gas Industry Awards evening, or as I call it, the ‘Logies’ for the industry. It was such an honour to be part of these celebrations that recognise the achievements of outstanding plumbers, drainers, apprentices, gasfitters, hydraulic consultants and other individuals working in the industry.

Recently I have had the opportunity to attend two forums to hear the confronting message that the team from Mates in Construction deliver to the Queensland construction industry every day. For those of you that have not heard of Mates in Construction (MIC), they are a charityorganisation that delivers awareness sessions that outline the high rate of suicide in the Queensland building and construction industry.

A special thank you to all of our amazing sponsors, especially our Event Partner Tradelink, events like these are not possible without their support. Congratulations to all of our finalists and winners, each of you should be extremely proud of yourselves and your team. You can read up on all our winners on pages 10 – 14.

Service Trades Council (STC) I would like to acknowledge and congratulate Alison Byrne on her appointment as our new Assistant Commissioner for the Queensland Building and Construction Commission. As the Chair of the STC, I will be working closely with Alison for the betterment of the plumbing, mechanical and fire protection industries. Alison is excited to join the STC and to be leading the Building and Trade Services Division at the Queensland Building and Construction Commission (QBCC). Our remaining STC Forum in 2018 will be held 22 November, Brisbane North, Caboolture. Please make time to come along to this important industry forum to hear about the latest changes to legislation and also provide feedback direct to the STC members. The 2019 dates for these events will be announced soon. The STC is established under the Plumbing and Drainage Act 2002 to represent Queensland’s service trades. If you have any feedback about the STC, please email me directly (penny.cornah@mpaq.com.au). I would also like to acknowledge and congratulate the National Fire Industry Association President, Mr Andrew Hickman on his appointment to the Board of the QBCC. This is the first time that a services trades sector contractor has ever been appointed to Queensland’s peak industry regulator’s governing board. It’s great recognition of Andrew’s history of working with the Queensland Government in advocating for a better deal for trade contractors generally. If you would like to contact me please do so on 07 3273 0800 or via email at penny.cornah@mpaq.com.au.

SEPTEMBER / OCTOBER 2018

2018 is the tenth year that Mates in Construction have been actively educating our construction men and women and delivering the harsh reality that we work in an industry that has a greater risk of suicide than any other industry in Australia. From research MIC have gathered since their conception in 2008, the Queensland construction workers aged between 15 - 29 years old have a suicide rate of 58.6 deaths per 100,000 population, compared to 12.2 per 100,000 population for Australia as a whole. This statistic is alarming! The research survey included some questions to find out why our men and women in the Queensland construction industry are at such an elevated risk. The number one reason reported was relationship break downs, followed by pending legal action and financial problems. As a result of the study, it was identified that a number of inter-related factors often collided prior to the suicide of a construction worker, many of which were preventable if they were identified in time and support was offered. The study recognised the need to increase the ability of everyone in the industry to identify changes to individual personalities and behaviors. It’s important that we all look out for each other and we notice the changes in personalities, behaviors and attitudes that are out of character. Quite often this is an attempt to attract attention and can be a call for help. Don’t be afraid to step out of your comfort zone if you notice something different and ask them if they are OK. More specifically, ask them if they are thinking of suicide. From experience, it is not an easy conversation to have but once they are over the shock that someone has noticed that they’re not themselves, they open-up and the relief on their face is usually evident. The Australian construction industry is a great place to build a career, and we all need to make sure that our younger men and women receive our support when they need it the most.

Life’s Good!

member benefits 7

MPAQ Member Benefits Get the right tools to get the job done! Choosing the right tools from the start is a crucial step towards making your business succeed, and MPAQ have some great tools to help you out. Visit www.mpaq.com.au for full information about all the benefits available for MPAQ members.

Make sure your tools are covered As an insurance broker Comsure represents you, not an insurance company. Comsure provides insurance solutions and policies specifically tailored to your plumbing business and take the lead when you have a claim, providing you with valuable advice, managing the claim and maximising your claimable benefits. MPAQ members can access exclusive discounted rates through Comsure.

Get the right equipment for the job Whether you’re renovating or in need of professional equipment, Kennards Hire makes your job easy. MPAQ members who have a 30 day Kennards Hire credit account can receive a 15% discount for any equipment hire with Kennards Hire. Contact the East Brisbane branch on 07 3823 0000 and quote your MPAQ member number to hire or find out more.

Master Hire provides hire solutions for the construction, industrial, mining, professional trades and DIY markets. Their aim is to be the number one service provider of hire products in our chosen markets. MPAQ Members receive 20% off their hire at any Master Hire store! Simply show proof of your MPAQ membership when visiting your local Master Hire branch. For all your hire needs phone 1300 107 107.

Call Comsure on 07 3434 7800 or email comsure@comsure.com.au and quote your member number to discuss your options. WFI’s personal service approach means that they are able to listen to their clients and develop their range of products with your insurance requirements in mind. Each one of WFI’s products offers a range of options for you to choose from so you can tailor an insurance package to suit your needs. MPAQ members receive discounted insurance rates plus a 5% annual rebate towards their MPAQ membership. To find out more about WFI’s products, request a quote by contacting your local Area Manager. Visit wfi.com.au or call 1300 934 934.

Stock up your toolbox As a professional tradie, you know getting the job right starts with getting the right tools. TradeTools have over 30 years’ experience as a proud Queensland owned and leading Australian tool specialist. Their 17 huge stores and online site carry tens of thousands of the best tools from the best brands. Importantly, they also have on site workshops and service centres, so they can service and repair your tools and get you back on the job fast. Now, eligible MPAQ members can access exclusive deals and redemptions at tradetools.com/mpaq. Get it Right for Less… at TradeTools.

MASTER PLUMBER MAGAZINE

news

Industry News Welcome to the New Assistant Commissioner The Queensland Building and Construction Commission (QBCC) is pleased to announce the appointment of the new Assistant Commissioner, Alison Byrne. Alison has over 15 years’ experience in legal and regulatory services, having held investigation and legal positions with the NSW Crime Commission before a lengthy stint at the Office of the Director of Public Prosecutions (NSW) in various roles, including in their Special Crime Unit and Western Sydney office. Alison’s other legal roles include senior lawyer in the Office of the General Council NSW Police Force and Principal Legal Officer at the NSW Electoral Commission (NSWEC), in the latter establishing the NSWEC’s enforcement function. Alison has led legal and regulatory teams, most recently as Executive Director of the NSWEC’s regulatory division, a multidisciplinary team responsible for regulation of compliance with State and Local Government election, campaign finance and lobbyist laws. The division also administers the registration of electoral participants and the election public funding scheme in NSW. Alison is excited to be joining the QBCC and to be leading the Building and Trade Services Division as a member of the Service Trades Council.

The Plumbing Code of Australia (PCA) Why do I Need the PCA? The Plumbing Code of Australia (PCA) is the critical link between the Plumbing Acts and Regulations in each State and Territory and product or installation standards including the AS/NZS 3500 suite. It contains the technical requirements for plumbing in Australia. So, if you’re working in the plumbing or building industries, you need to be across the PCA! SEPTEMBER / OCTOBER 2018

Simplified Safety Regulation in Effect from September 2018 The Plumbing & Gas Inspectorate, in consultation with stakeholders, has developed a new stand-alone Petroleum and Gas (Safety) Regulation 2018 that is effective from 1 September 2018. The new regulation modernises the language used, removes redundant provisions, and updates some technical references.

Key changes include: • New section numbering • Streamlined requirements for incident reporting • The way codes and standards are applied as safety requirements has been simplified • References to standards and codes have been revised.

Important changes for industry include: • A new consolidated Code of Practice for the construction and abandonment of coal seam gas and petroleum wells, and associated bores in Queensland replaces the two existing codes. • For operating plant, notification of incidents has been refocused to serious incidents with clearer thresholds for reporting • The Code of Practice for leak management has been updated.

Important changes for gas fitters include: • Updated forms will be available online from 1 September 2018. • Updated compliance plates, defect notices, gas system compliance certificates and vehicle/vessel inspection certificates will be available from early October 2018; however, existing compliance plates, defect notices and certificates can still be used until 30 June 2019. Supporting materials will be available on the Business Queensland website (www.business.qld.gov.au).

Quick Facts • The PCA is also known as Volume Three of the National Construction Code. • The Australian Building Codes Board (ABCB), with the State and Territory governments and the plumbing industry develops and maintains the PCA. • Each State and Territory references the PCA through their Plumbing Acts and Regulations as the technical requirements that must be complied with.

Big Changes Coming Soon…

an Updated PCA

• The PCA applies to design, construction, installation, replacement, repair, alteration and maintenance of plumbing/drainage systems including cold and heated water services and sanitary plumbing and drainage systems.

Changes to the PCA that will have effect from 1 May 2019 are nearing completion. If you’re a registered user, keep an eye out for the email alert in early 2019 or check back at the ABCB website.

• Plumbing compliance is more than meeting the requirements in the AS/NZS 3500 series of standards; you also need the PCA.

How do I access the PCA?

• The PCA’s Performance Requirements allow for new and innovative plumbing solutions to be considered.

Register online at www.abcb.gov.au to get free access! When you register, don’t forget to opt in to receive emails from the ABCB. It’s the best way to stay up-to-date with their plumbing news.

• The ABCB has a range of resources available to increase your knowledge of the PCA. Check out the ABCB’s Resource Library at www.abcb.gov.au.

community 9

MPAQ Supporting our Community MPAQ was approached recently to assist with the Adventist Development and Relief Agency (ADRA) community project at Logan. The ADRA Community Centre in Logan Central, South of Brisbane, provides emergency relief and assistance to people who have hit hard times. ADRA exists to help others and provide a range of assistance including food, clothing, furniture, training, emergency relief and assistance to those in need and those suffering the effects of relocation due to domestic violence. They operate a weekly soup kitchen every Monday night and they supply an additional 500 food parcels per week. As a humanitarian organisation ADRA are a global community serving people not just in Logan but across the state, the country, and around the world. They exist to help others, whether it’s development or relief. They do this with an army of volunteers and many other committed people who ensure the smooth running of their operation. MPAQ was involved in the commercial kitchen upgrade and we worked very closely with Henk La Dru, the Centre Manager at ADRA Logan.

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The Hon. Mick de Brenni MP, Minister for Housing and Public Works, Minister for Digital Technology and Minister for Sport, attended the Community Centre on Christmas Day in 2017. The Minister had the opportunity to see first-hand the essential service offering that the centre provides the community at large. The Department of Housing and Public Works offers funding for specific community projects through the Dignity First funding program, which ADRA applied for. Although ADRA was successful in receiving funding, the budget did not cover all of the kitchen renovations. The purpose of the kitchen upgrade is to not only prepare food for those less fortunate but to also train the community about food preparation, handling and cooking skills. MPAQ would like to thank Kent Vickers, President of MPAQ, who led the project in conjunction with Dennis Yarrow, from Yarrow Plumbing Services, who completed all the plumbing work on this project. The job presented a couple of challenges with the major one being the upgrade of the existing grease trap to a 1,000L and fitting the grease trap into the only available area at the side of the building, in a space no wider than 1.2m. They also had to divert the existing water sewer and stormwater around the new Halgan grease trap. A special acknowledgement of thanks to the following manufacturers who donated products for the community kitchen: • Halgan • Reece • Australian Valve Group (AVG) MPAQ has a corporate social responsibility to assist the community, and we were proud to be a part of this project.

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Cutting the ribbon Henk La Dru, Dennis Yarrow, Kent Vickers and Mick de Brenni MP

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Baking in the new kitchen at ADRA Logan

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feature

The 19th annual Plumbing and Gas Industry Awards night was held on Friday 20 July at the Brisbane Convention and Exhibition Centre, Southbank.

P R O U D LY PRESENTED BY

EVENT PARTNER

SEPTEMBER / OCTOBER 2018

“See your name in lights” was this year’s theme and aims to encourage those who might not normally put themselves forward to take that leap and get their name out there! This event once again aims to recognise the achievements of outstanding apprentices, plumbers, gasfitters, hydraulic consultants, companies and other industry individuals and the important work they do day to day.

feature 11

This year the awards recognised individuals and companies in 17 categories and hosted VIPs including the Minister for Housing and Public Works, the Hon. Mick de Brenni MP, Shadow Minister for Energy, Biofuels and Water Supply, Michael Hart MP, President for Plumbing and Pipe Trades Employees Union Qld, Gary O’Halloran, Commissioner and Assistant Commissioner of the Queensland Building and Construction Commission, Brett Bassett and Alison Byrne. Kendall Gilding, Channel 7 News presenter, was the MC for the evening, announcing the finalists and award recipients alongside the accompanying award sponsors. MPAQ’s Executive Director, Penny Cornah, believes that the industry is constantly changing and evolving, and with each year there are huge developments and new challenges to overcome. Penny said, “The Awards night is a great time to reflect on the past year, celebrate our accomplishments and recognise the leading professionals of our industry.”

MASTER PLUMBER MAGAZINE

feature

2018 Plumbing & Gas

Presented by sponsor Chris Tritton, Association of Hydraulic Services Consultants Australia (AHSCA)

Karl Paton

Riley Parker

ACOR Consultants - AHSCA Qld Hydraulic Consultant of the Year

Australian Industry Trade College School Based Apprentice of the Year

Winning this award was totally unexpected and means a great deal to our company. It provides recognition to the efforts that the ACOR hydraulic team put in day in and day out. A big thank you to Cooke & Dowsett for the nomination and a great effort all round by the ACOR hydraulic services team.

I always knew that I wanted to be in the construction industry and after doing work experience with a plumber, I loved it. Winning this award means a lot to me, I didn’t think I would win. I just gave it my best and it’s a once in a lifetime experience. Presented by Gary Smith, Australian Industry Trade College (AITC)

Daniel Casey

Rachael Keiley

Construction Skills Queensland Merv Harris Memorial Bursary Award

Demeter Constructions Queensland Building and Construction Commission Women in Plumbing & Gas Award

Presented by Alison Byrne, Queensland Building and Construction Commission (QBCC)

Being recognised and awarded in front of my peers is quite humbling. It’s a reflection of years of hard work building my skills and growing my network. Being recognised within the industry really provides a platform to showcase women tradies alongside their male counterparts and creates a place for us at the table. For my company, Demeter Constructions, this award provides credibility and recognition for all the hard work we do. It’s also a great conversation starter with our clients too.

I really enjoy the physicality of plumbing, I couldn’t do a desk job every day. Winning this award sets you above the rest and raises the bar, so I’m really excited. Presented by Stacey Ozolins, Construction Skills Queensland (CSQ)

Kurt Finch InSinkErator Second Year Apprentice of the Year My biggest piece of advice is to follow your passion. As a mature age apprentice, the career change can be daunting but it is worthwhile and if you love what you do then it won’t feel like work at all.

Peter McLennan BPAA - WFI Industry Leadership Award

Presented by Sharlene Smith, WFI

Nobody starts out to be a leader, but it’s something that when you’re in an industry that you’re passionate about, just comes naturally. I’m very humbled to even be nominated, and I didn’t expect to win. It’s an amazing thing.

Nathan Morgan The Service Trades College Tradelink Industry Mentor of the Year

Presented by Nathan Calder, Tradelink

Presented by Donna-Marie Sheldon, InSinkErator

James Sims The Service Trades College Third Year Apprentice of the Year & Reece Queensland Apprentice of the Year

Presented by Adrian Shackleton, The Service Trades College Australia (TSTCA)

It’s humbling to win this award and it’s great to get the recognition. It’s also motivation to keep striving to be that extra bit better. Seeing other people develop their skills and learn to do something that they didn’t think they could do is the greatest reward.

SEPTEMBER / OCTOBER 2018

Presented by Sam Ansell, Reece

I was very surprised about being nominated for my awards, let alone winning them. I felt very honoured to be chosen in front of other apprentices that have done so much in their careers. Winning this award also helps to show that we have great leaders in our company at Laser Plumbing Gumdale.

feature 13

Industry Award Winners James Giles Plumbing Pty Ltd

Rowan Morton The Plumbers’ Union Queensland Fourth Year Apprentice of the Year I’ve been blessed in my plumbing apprenticeship and everyone has been so supportive, especially my employer, Beavis and Bartels. Winning this award is one of the highlights of my career so far. Presented by Gary O’Halloran, Plumbers’ Union Queensland

Elgas Commercial Type B Gas Installation of the Year This award means a lot to our company. It’s a reward for our staff for putting in their best efforts day in and day out. It’s also a great chance for us to showcase what we are capable of in the gas industry. - Justin Giles Presented by Clint Butler, Elgas

Akins Plumbing

Kathy Akins

CBUS Domestic and Residential Technical Award

Akins Plumbing Andrea Vogler Women in Business Award

Presented by MPAQ’s Plumbing Ambassadors, Sarah Condie, Tradettes and David Keys, Obsidian Plumbing

Winning this award was very surprising, especially because I had some stiff competition. This award means many things to myself and the company and has given me new feelings of selfbelief and motivation. To receive the credit for a job well done is a great tool to grow our small business, and that is worth gold!

Presented by David Lutley, CBUS

Beavis & Bartels

Pasfield Plumbing Solutions BUSSQ Service Excellence Award

Presented by Troy Wolter, BUSSQ

It’s overwhelming, winning this award and it means a lot. It’s encouragement to keep doing what we’re doing and to keep an open mind and grow. Our winning formula is about working hard, keeping good people around you and our personal motto - listen with two ears, talk with one mouth. - Daniel Pasfield

CC P & D BUSSQ Service Excellence Award

Presented by Troy Wolter, BUSSQ

This award is recognition for the service that we want to provide to every customer. It’s nice when the industry recognises the effort that you put in. Our winning formula is to always think things through and trying to come up with innovative solutions to problems before the customer knows that there is a problem. - Kathleen Christopher

Winning is a great reward and provides satisfaction for the effort and planning that went into this project. Taking out a technical award shows that our practices and our quality of work are at the top level of our industry which we can use to further boost customer. confidence. - Gavin Akins

Presented by Alan Beirne, QLeave

QLeave Commercial & Industrial Technical Award Master Plumbers’ Association of Queensland Commercial Type A Gas Installation of the Year Department of Housing and Public Works Innovation Award I would like to say a big thank you to all the Beavis & Bartels (B & B) team for their efforts over the past year. It has been a big year and without each individual in the company going above and beyond in their daily roles, we wouldn’t have been able to receive three awards on the night. Winning these awards demonstrates how well B & B work as a team!

If you get the chance to nominate Presented by the Hon. Mick de Brenni MP and Harry Venmans, Department your company or business for an of Housing and Public Works award I would definitely recommend it, as receiving an award in front of your peers at an industry night is definitely a moment you will not forget. - Matthew Ryan

Presented by Kent Vickers, President of Master Plumbers’ Association of Queensland (MPAQ)

MASTER PLUMBER MAGAZINE

14 feature

THANK YOU TO OUR 2018 SPONSORS EVENT PARTNER

AWARD PARTNERS

SUPPORTING PARTNERS

SOCIAL PARTNERS

Centrepiece Sponsor

Pre-dinner Drinks Entertainment Sponsor

Dinner Entertainment Sponsor

erparty

CBUS Aft Proudly

Photo Booth and Social Board Sponsor

After Party Sponsor t is only

This ticke

SEPTEMBER / OCTOBER 2018

valid for

Guest Gift Sponsor

Admit O

MC Sponsor

red by

Sponsorso

attendees

of the 2018

Plumbing

and Gas

Industry

Awards.

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business

5 TIPS

TO IMPROVE CASH FLOW COLLECTIONS 56% of businesses don’t survive past their 5th birthday... Cash Flow woe is the major cause.

Expectations are everything

New client? Like any relationship, it makes good business sense to have a frank and clear discussion up-front to clarify your mutual expectations. When it comes time to discuss credit and payment terms, gone are the days of a hand shake or verbal agreement being secure. It pays to spell-out the rules.

Tighten up your terms

Your written terms and conditions are important and set up the “rules of engagement” for each party to work to and can offer a safety net if the relationship crashes. Your terms should work for you and be secure without being scary for your prospective client. At a minimum they should include:

• When and how payment must be made; • What the consequence is for failing to pay on time; and • Personal guarantees, disclaimers, warranties and registration of security interests. Your terms become crucial when a customer fails to pay an invoice or is dissatisfied with the services provided, and you need to limit your liability or recover the debt.

A healthy cash flow goes a long way towards keeping your business moving. The more effective your cash flow cycle, the more successful your business will be. The good news is there are a few simple things you can start doing today to keep on top of your cash flow now and well into the future. Turn the tables on that horrific statistic and be in charge of your cash flow (with confidence) and remove the stigma and fear around asking for your invoices to be paid.

SEPTEMBER / OCTOBER 2018

Water-tight accounts receivable procedures will help your business plug any late payment leaks before your accounts dry up. As soon as an account is close to becoming overdue, be ready to go with a friendly followup call. The longer an overdue account is left to sit idle, the higher your chances of non-payment become. A quick phone call to your customer the day after payment falls due is essential. Any arrangement that is made between your company and your customer (including an extension of time to pay or a payment plan) should be immediately documented on your systems and put in writing to your customer on the same day.

• How goods/services are to be supplied; • How your terms are accepted;

Owning a small business makes you a professional juggler with a million things on your to-do list. So it’s not surprising that cash flow, and making those follow up calls sometimes slip to the bottom of the list until something goes wrong.

Late payment? Swift follow up!

Invoicing: easy, timely, accurate

Your invoice has a better chance of not being put into the ‘too hard basket’ if it’s easy to understand, well laid out, and most importantly, accurate. We’ve all received invoices that don’t make sense: it’s irritating. So take the time to ensure your invoice is correctly rendered and properly itemised. Offer a variety of payment options to make life easier for your clients. Finally, once the work has been done, get the invoice out ASAP to get the payment in quick.

Monitor for warning signs

Just because everything seems to stack up with your new client at the beginning, this does not mean that everything will always go smoothly. Our fact sheet Financial Distress: the 10 Warning Signs outlines the key indicators to look out for. Depending on the level of risk, you might also consider registering with a credit bureau like CreditorWatch.

Need help with cash flow management? If you need assistance with any of the points outlined here, Optimum Recoveries has the proven expertise to help. Let them guide your business to a more positive cash flow, so you can go forward with confidence.

Get a free copy of our Guide to Debt Collection This Guide contains more helpful info about the above tips, as well as the other stages in the collections life cycle. To get your free copy, just send them an email mpaq@optimumrecoveries.com.au or call 1300 556 937. When calling the team at Optimum Recoveries, mention that you are an MPAQ member to receive your discount!

Angela McDonald Director - Optimum Recoveries amcdonald@optimumrecoveries.com.au www.optimumrecoveries.com.au

technical 17

No WaterMark Equals Non-conforming Building Product The Queensland Building and Construction Commission (QBCC) is urging industry members to ensure they check for WaterMark certification on plumbing and drainage products, or face penalties under non-conforming building products (NCBP) laws. QBCC Commissioner, Brett Basssett, said that plumbing and drainage products must have WaterMark if they are to be sold and used in Queensland. “If a plumbing and drainage product is offered for sale in Queensland without the required WaterMark, it is an NCBP,” he said. ‘Certified items’ are generally listed on the WaterMark Product Database and are easily identified by the WaterMark certification trademark, which is marked on the product upon the granting of its WaterMark licence. Occupational plumbers and drainers must not install noncertified products (i.e. non-WaterMark products) unless exemptions apply (according to the Standard Plumbing and Drainage Regulation). That has always been the case but since the introduction of NCBP legislation by the Queensland Government, it is now also an offence under the Queensland Building and Construction Commission Act 1991 (QBCC Act) (for not complying with a relevant Act or Standard). “All members of the Queensland building industry chain of responsibility are required to ensure they do not use an NCBP and they must also report any use of an NCBP to the QBCC,” Mr Bassett said. The chain of responsibility includes:

If a product is installed by the carrying out of plumbing or drainage work under the PD Act and it is required by section 30 of the SPDR to be a ‘certified item’ (that is, to have WaterMark certification), it is an NCBP if it does not have WaterMark certification. Contact the QBCC on 139 333 for further information.

Locate a Locator Before digging starts, understanding what’s underground on your job site is essential. And locating that infrastructure isn’t easy. But nding the right Certied Locator has now become a whole lot easier.

• a person who designs, manufactures, imports or supplies the building product and knows or is reasonably expected to know that that product will or is likely to be associated with a building, or

Dial Before You Dig is encouraging all civil

• the person who installs the product in a building in connection with relevant work.

Dial Before You Dig Certied Locators have

Relevant work includes plumbing and drainage work under the Plumbing and Drainage Act 2002 (PD Act). Section 74AB of the QBCC Act defines a ‘building product’ as ‘any material or thing associated with, or that could be associated with a building’ and provides that -

contractors to ensure when you are planning to carry out earthworks you seek the services of a Dial Before You Dig Certied Locator. successfully passed a rigorous assessment surrounding all facets associated with electromagnetic eld locating. Don’t take the risk of hiring the services of a locator who is not a Dial Before You Dig Certied Locator. Find the right Certied Locator by visiting www.dbydlocator.com/certied-locators.

“A building product is a non-conforming building product for an intended use if (a) the association of the product with a building for the use … ii) does not, or will not, comply with the relevant regulatory provisions”. As defined in the QBCC Act, the relevant regulatory provisions include the Standard Plumbing and Drainage Regulation (SPDR) under the PD Act.

www.dbydlocator.com QUEENSLAND · NEW SOUTH WALES · VICTORIA · NORTHERN TERRITORY · TASMANIA · SOUTH AUSTRALIA · WESTERN AUSTRALIA CD160915

MASTER PLUMBER MAGAZINE

contributions

TECHNICAL

Question: As a licensed plumber, am I able to perform works on fire systems, and what licenses / endorsements do I need? Written by Ernie Kretschmer, Technical Services Manager, MPAQ

Plumbing and Fire The short answer is yes to the majority of the water based fire systems. The plumbing and drainage occupational licence scope of work includes (but is not limited to):

• Prepare plans and specifications for plumbing and drainage work if the plans and specifications are: o for the licensee’s personal use; or o for use in plumbing and drainage work to be performed by the licensee personally. • Incidental work of another class

A licensed plumber, therefore, performs the installation of water based fire systems from the connection point, the boundary protection, the fire mains throughout the building / complex, hydrants, hose reels, booster assemblies, etc. right up to the compressed air, heating, steam, vacuum or ventilation systems connection point for a sprinkler system. Water base sprinkler irrigation systems can also be installed by a licenced plumber who holds the appropriate endorsement for sprinkler systems on their metal fascias and gutters occupational licence. on-site domestic waste water management systems o Commercial and industrial roof and wall cladding

• Installing, commissioning, maintaining and testing plumbing and drainage services in all classes of buildings and premises, including but not limited to, the following: o o o o o

o skylights o fire hydrants, with or without pumps o fire hose reels, with or without pumps

o Domestic and residential There is no additional contractor licensing requirements as the above work all falls under plumbing and drainage. MPAQ members who have any queries can contact the MPAQ Technical Services team on 07 3273 0800.

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contributions 19

Annual Close Down Christmas/New Year Period Written by Kym Campbell Senior Workplace Relations Advisor, MPAQ

The festive season is fast approaching with Christmas just around the corner. Are you closing down for a period over the Christmas/New Year break? If so, here is a reminder on the process that you must take in informing your employees. The Fair Work Act allows for an employer to close down the workplace during traditionally slow periods, such as between Christmas and New Year. During this time the Act provides general provisions for an employer to direct an employee to take accumulated annual leave for the duration of the close down, depending on the type of employee and the modern award they are covered by. Under both the Plumbing and Fire Sprinklers Award and the Building and Construction General On-Site Award an employer may direct their employees to take paid annual leave during all or part of a period in conjunction with the Christmas/New Year holidays, and close down the business for the purpose of providing such leave. You as the employer must provide a minimum of 8 (eight) weeks notice to employees that the business will be closing down over the Christmas/New Year period and that they will be required to take annual leave. Under both the Clerks – Private Sector Award and the General Retail Industry Award, you as the employer must provide a minimum of 4 (four) weeks notice to employees that the business will be closing down over the Christmas/ New Year period and that they will be required to take annual leave. For any employees that do not have sufficient accrued annual leave for the close down, they may be required to take leave without pay or they may be granted pre-approved annual leave for the period.

INDUSTRY TRENDS A Full Pipeline

Written by Robert Sobyra Director of Evidence and Data, Construction Skills Queensland

A little later this year, Construction Skills Queensland (CSQ) will publish its Apprentice Annual – our yearly look at the state of the construction trade pipeline in Queensland. Here’s a sneak peek at the picture for plumbers. It’s no secret that residential activity is shrinking across South East Queensland. We are coming off a record building boom and it will take some time to fully flush-out this excess supply before we embark on the next big upswing. But it will come; it always does. The downturn is starting to show up in the overall workforce numbers. The number of people working in a construction trade shrunk by 12,000 in the past year. Tradies now account for 1-in-20 workers in Queensland. But it looks like someone forgot to tell the plumbers to stop hiring. There are just over 18,000 plumbers in Queensland at the moment – 25% more than this time last year. And the vast majority of them work in construction, as opposed to maintenance and other functions. The pool of plumbing apprentices is also brimming – 20% fuller than last year. Queensland plumbers have taken on apprentices at a rate twice as high as the other construction trades. Well done. You’ll need every one of them. Even though the residential construction pipeline looks thin beyond 2019, we’re forecasting high demand for plumbers next year. In every region across the state, plumbers will be in shortage. Cairns in particular faces a substantial shortage of plumbing labour. Things aren’t quite as tight in the South-East corner, but there’ll be plenty of work to go around. For more information visit www.csq.org.au.

If you are an MPAQ member and have any questions or need further advice please contact the Workplace Relations team on 07 3273 0800.

Have any burning questions you want answered?

Write in to our contributors with any issues or questions you need help with, and we’ll feature them in an upcoming edition. Don’t forget, no question is a silly question because if you’re struggling with something, guaranteed someone else is as well.

Send your questions through to events@mpaq.com.au. MASTER PLUMBER MAGAZINE

technical

Warm Water and the Current Legislation Framework The Legionella Management Advisory Group (LMAG), has identified a growing need to develop a new Australian and New Zealand Standard that reflects the design and installation requirements of a Warm Water (WW) system. This topic can be directly linked to the growing trend to design and install WW systems within health care facilities to reduce the ongoing maintenance costs associated with servicing Thermostatic Mixing Values (TMV). The traditional method applied towards the delivery of WW at a nominated outlet, is to have a hot water circulated ring main (water circulated greater than 60 degrees) with TMVs installed to the nominated outlet. The current Australian and New Zealand (ASNZ) 3500.4, 2015; Heated Water Services standard provides the design and installation requirements associated with a hot water circulated ring main and TMV system.

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Cbus

However, it remains silent of WW systems, which means a person seeking to design and install a WW system must first develop an Alternative Solutions (AS) for submission and consideration via the relevant approving authority, e.g. local government, as stated in the Plumbing Code of Australia. This situation requires the approving authority against the AS to obtain information that allows for a full assessment to be undertaken. The assessment would also include consideration towards how the proposed WW system nominated within the AS will be maintained. Unfortunately, this process can often result in designers and installers experiencing delays towards obtaining approval from the approving authority, which is required to consider the WW system via the AS process. For example, should the approving authority lack the required information to make its determination against the proposed AS, it may not support the proposed WW system. Consideration should be made towards developing a WW standard that covers the design and installation elements of a WW system. This would in turn, provide designers and installers with the specifications against how a WW system can be designed and installed, to protect the health and safety of the public when exposed to a WW system. The Legionella Management Advisory Group (LMAG) would welcome further discussion on this topic, as it would appear the issues discussed within this article will remain until a standard for WW systems is introduced. Article written by Eddie Denman, IPIQ President and LMAG Deputy Chair

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training 21

MPAQ Training Calendar 2018

RTO: 30473

ACCREDITED COURSES TMV*

CPCPWT4023A - Commission and Maintain Hot and Heated Water Temperature Control Devices^

Date 17 September 15 October - 16 October** 26 November

Location Brisbane Brisbane (Night Course) Brisbane

Design and Size consumer Gas installations CPCPGS4011C Design and Size Consumer Gas Installations

Date 10 September - 12 September

Location Brisbane

Carry out Work-Based Risk Control CPCPCM4011A - Carry out Work-Based Risk Control Processes

Date 29 October - 30 October

BACKFLOW

CPCPWT4022A - Commission and Maintain Backflow Prevention Devices^

Date 26 September - 28 September 22 October - 24 October 12 November - 14 November 3 December - 5 December

Location Brisbane Brisbane Sunshine Coast Brisbane

Online Course Legal and Risk Management Requirements

BSBSMB401 - Establish Legal and Risk Management Requirements of Small Business^

ACCREDITED course required to obtain a QBCC trade contractor licence Member: $480 (GST Free) Non-Member: $580 (GST Free)

Location Brisbane

FUNDING ASSISTANCE As a Construction Skills Queensland (CSQ) registered training supplier, we provide training that is supported by CSQ funding. This subsidy program is a Construction Skills Queensland initiative. A full list of the short course codes, titles and the maximum funding amount available to eligible participants can be found on the MPAQ website

Disclaimer: ^ Funding Assistance may be available * This course includes an online component that must be completed at least 2 days prior to the commencement of your course ** TMV Night Course will be run from 4pm - 8pm over 2 nights, if enrolling in this course all nights must be attended Dates are subject to change at MPAQâ&#x20AC;&#x2122;s discretion.

CONTACT MPAQ FOR MORE INFORMATION: WEB www.mpaq.com.au/training EMAIL training@mpaq.com.au PHONE 07 3273 0800 MASTER PLUMBER MAGAZINE

case study

Uponor PEXa Plumbing Fits Tiny Houses At a cozy 14 square meters, Tracey Powell’s “Lil’ Lodge” on wheels may be small, but it is big on features. With high-tech building systems combined with high-end appliances and furnishings, this home is nothing short of luxurious. Designed in collaboration with 30 architects, engineers, and materials specialists, this safe and sustainable home has helped educate and inspire everyone who has toured it since 2015.* The homeowner also happens to be its designer and builder. Together with her brother, she wanted to ensure her home was safe, sustainable, durable, functional and technological. When it came to choosing a plumbing system to meet all of her needs, she first did her research and then called Uponor. “We were worried that most plumbing connections wouldn’t hold up to vibration and movement during transport,” said Powell whose tiny house is on wheels for frequent transport. “So thank goodness we found Uponor cold expansion fittings, which are highly leak-resistant and get stronger over time.” Sustainability was another extremely important aspect of the project, especially when choosing a plumbing system. “I wanted the quality of my drinking water to be high,” explained Powell. “The fact that Uponor cold expansion fittings don’t need adhesives and glues like other fittings was very important to me. I don’t want chemicals seeping into my water.”

While every centimeter counts in a tiny home, Powell was pleased with the flexibility of the Uponor PEX-a tubing. The bendradius made it easy to install quick turns changing direction without the need for a fitting. Building a tiny house comes with challenges, but Uponor helped tackle these challenges with a little creativity. “We wanted to prevent the PEX tubing from touching the spray foam insulation, but needed it located as close to the interior conditioned space as possible and in a very narrow wall cavity,” said Powell. “Even though the PEX-a pipe resists freezing and condensation, we took extra precautions and used Uponor’s pipe-in-pipe solution to protect the PEX tubing - it’s worked out great.” Because the tiny house includes numerous high-end technologies, there are many plumbing fixtures with metal fittings. Powell was impressed with how easy and seamless it was to connect the cold expansion fittings with the wide-array of metal fittings. In the future, Powell plans to consult other homeowners in designing their very own tiny houses and wants to help navigate them through best products, practices and processes - and she says an Uponor PEX plumbing system is definitely on her list. “The Uponor plumbing system is the easiest and most efficient piping for any tiny house,” she said. With its great advantages, the flexible Uponor PEXa plumbing system is not only suiting the needs and requirements of tiny houses but also the trend for prefabricated homes in Australia. To learn more about Uponor’s PEX-a Plumbing system, visit: www.uponor.com.au. *Powell has showcased her “Lil’Lodge” at the Architecture Boston Expo (USA) in November 2015.

SEPTEMBER / OCTOBER 2018

business 23

Beware When Signing Form 15 In a recent case the Queensland Court of Appeal held an engineer personally liable for signing an incorrect Form 15 (compliance certificate for building design or specification). The exact damages payable are yet to be decided but could be substantial.

The Facts The plaintiff purchased a commercial premises which were described as an “architecturally designed, single free-standing corporate headquarters/warehouse”. The building was new. The floor of the building was a floating concrete slab. An engineering company had designed the floating concrete slab and the engineer director of the company had signed the Form 15 (Compliance Certificate – Design) in relation to the floating concrete slab. Importantly, the Form 15 said: “…that the item/s described below, if installed and carried out in accordance with the information contained in this certificate, including any referenced documentation, will comply with the Standard Building Regulation.” In due course, the engineer also issued a Form 16 (Compliance Certificate – Construction), in relation to the floating concrete slab. Later, the floating concrete slab subsided and the owner of the unit sued five defendants including the engineer and his company. All claims were settled except those against the engineer and his company. As well as being sued in negligence, they were sued for misleading and deceptive conduct for issuing an incorrect Form 15. The building owner lost its case in negligence but won its case based on misleading and deceptive conduct.

The Court of Appeal found that the certification was incorrect, because the floating concrete slab did not comply with AS3600, and consequently it did not comply with the Building Code of Australia or the Standard Building Regulation. On the basis of this finding, the Court accepted that the engineering company had engaged in misleading and deceptive conduct, and that it had therefore breached section 52 of the Trade Practices Act (now section 18 of the Competition and Consumer Law). In addition, the Court found that the engineer/director of the Company was also personally liable as he knew the company of which he was a director was issuing the Form 15, which would be given to a building certifier, who would be entitled to rely upon it as being correct without having to check when approving the works, by virtue of the provisions of the Building Regulations.

Implications Everyone has always known that the issuing of a Form 15 is a serious matter and those doing so must take great care to ensure it is correct. However, this case highlights the seriousness. Failure to take this task seriously, may not only expose your company to liability but you personally to a substantial damages payment. Those issuing Form 15s might want to consider qualifying them in cases where they are concerned about potential exposure to liability. You should also make sure that your insurance covers not only your company but any person issuing the forms. For legal advice relating to Form 15 liability or any construction law matter, contact one of the Solicitors at McKay’s Solicitors on 07 3223 5942.

product news

Ridge Tool Australia Announces a NEW C-style Close Quarters Copper Tubing Cutter

The EJ Treatment Just What the Doctor Ordered

The new C34-AU C-cutter is an addition to the extensive range of high quality RIDGID tube cutters. One cutter cuts two sizes, ½” and ¾” copper tube with a quick flick of a switch. No more carrying around two cutters when this tool cuts both sizes.

• Trench covers and frames

• Snap-on feature for a quick pipe connection and no size adjustment, saving valuable time. • Spring loaded cutter wheel provides a constant pressure on pipe providing fast and straight cuts every time. • RIDGID’s X-CEL® Wheel Pin for quick wheel replacement. No tools or disassembly of the housing required. • Heavy Duty Construction Enclosed In A Zinc Die Cast Housing. • Unique screwdriver slots in the housing provide the extra leverage for making the cut in extreme tight spaces. For more information contact Ridge Tool Australia. Phone: 1800 743 443 Email: ridgid.australia@emerson.com Visit: www.ridgid.com.au

Sunlover-EEP Appliance Charger Does your phone battery run out over the course of a busy day? Imagine an appliance charger that takes energy from the sun (or a USB port on a computer), stores the energy in a Lithium Polymer battery and finally transfers it to your phone any time, day or night.

Client The Prince Charles Hospital Location Chermside West, Brisbane, Queensland Products • Gastight covers and frames • Road gully grates and frames • Roof and floor grates Since opening in 1954 as ‘The Brisbane Chest Hospital’ for the treatment of tuberculosis, the hospital was renamed in honour of HRH Prince Charles in 1974. Today, it is a leading Queensland State Government hospital and it specialises in heart (cardiac) surgery. In 2007, the hospital’s specialties expanded, adding general medical and general surgical services, including a general adult emergency medicine service to enhance the strong cardiothoracic focus. The major facility is largely unrecognisable these days with new building additions, façade upgrades, multi-story carparks and a whole new private hospital, the Holy Spirit Northside, constructed on the Rode Road entrance to the site. Thankfully, EJ has been a preferred supplier to The Prince Charles Hospital for the last 30 years.

The EJ Treament Just What the Do Ordered

Constant maintenance of its infrastructure has been a key priority. Whilst EJ products have been installed on many of the newer buildings and facilities, EJ products have replaced and upgraded aging and decaying infrastructure. Many of these recent upgrades have included purpose built trench covers to protect oxygen lines and other important networks within the hospital’s buildings. One specific upgrade featured a 1200mm wide unit replacing heavy precast covers near Palliative Care and an upcoming project is awaiting the replacement of covers at the Client emergency helicopter landing site. The Prince Charles Hospital Being a hospital project, products selected are the best suitable for emergency vehicle heavy wheel loads on the hospital Location grounds’ roads and for mounting kerbs.Chermside The EJ hospital West,product Brisbane, range is rated to Australian Standard AS3996, and Queensland includes HEELPROOFTM grates and Grade 316 Marine Grade stainless steel grates for plant rooms, general wards, bathrooms and Case Study Products operating theatres. Their heavy-duty products are designed and • Trench covers & frames The Prince Charles cast to pass load testing from a 240x240mm test block as noted • Gastight covers & frames onHospital the cover itself. • Road gully grates & frames For further information, contact EJ on• 07Roof 3216&5000 Floor grates for further information.

The EJ Treament Just What the Doctor Ordered

Introducing the new Sunlover-EEP Appliance Charger by SolarEast. Manufactured in a rugged ABS, waterproof enclosure, this Appliance Charger is designed with the tradesperson in mind. Leave it to charge on your dashboard or toolbox or attached by a lanyard, and plug in your phone if the battery gets low. The Appliance Charger also has a powerful LED light which will prove handy. For more information and pricing, please call SolarEast on 1300 668 886 or email sales@solareast.com.au. Pick, pack and post option is also available for your convenience.

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SEPTEMBER / OCTOBER 2018

Request a copy of our handy A5 complete product catalogue for your glove box.

Technical Catalogue Edition 4

ELIMINATE DUST FOR A SAFER WORKPLACE Dust Removal Systems

Dust in the workplace is dangerous. Hilti Dust Removal Systems not only improve safety, but contribute to greater productivity. Dust particles generated during cutting, grinding, drilling and breaking operations in construction contain small amounts of Respirable Crystalline Silica or RCS. Exposure to RCS should be prevented where practical as it can be harmful. Hilti products are designed to minimise dust emissions to keep you healthy. What is this Crystalline Silica we’ve been hearing so much about? Silica is a natural mineral which is found in rocks, sand and clay, which means it is also present in bricks and concrete. A small fraction of Silica occurs in a sharp, hard Crystalline form. Particles smaller than 10 microns in diameter can be breathed directly into the lungs and can cause damage leading to Silicosis. This is called ‘Respirable Crystalline Silica’ (RCS).

Without DRS

The national exposure standard of RCS is 0.1 mg/m3 (in an 8-hour Time Weighted Average period). Hilti is committed to helping you reduce dust exposure and increase your productivity on site with tools and accessories designed to greatly reduce exposure to dust. We have a range of dust hoods that can be attached to angle grinders and then connected to a vacuum cleaner for chasing or cutting. You can also attach an on-board vacuum system to Hilti TE 4-A or TE 6-A cordless rotary hammer drills. It’s time to take advantage of all the benefits of Hilti dust control solutions.

With DRS

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workplace relations 27

New Family & Domestic Violence Leave Entitlements Following a Fair Work Commission decision in July 2018, from the first full pay period on or after 1 August 2018, most employees will be able to take unpaid leave to deal with family and domestic violence. All employees (including casual employees) covered by an Award with the new clause are entitled to five days unpaid family and domestic violence leave. There will be some exceptions being: • Enterprise Awards • State reference Public Sector Awards However, the following Awards covering employees in the plumbing industry will contain the new clause: • Plumbing and Fire Sprinklers Award • Building and Construction General On-site Award • Clerks – Private Sector Award • General Retail Award

What is Family and Domestic Violence? Family and domestic violence means violent, threatening or other abusive behaviour by an employee’s family member that: • Seeks to coerce or control the employee • Causes them harm or fear A family member includes an employee’s: • Spouse or former spouse • De facto partner or former de facto partner • Child • Parent • Grandparent • Grandchild • Sibling • Current or former spouse or de facto partner’s child, parent, grandparent, grandchild or sibling • A person related to the employee according to Aboriginal or Torres Strait Islander kinship rules

Taking Family and Domestic Violence Leave Employees are entitled to the full five days from the day they start work – they don’t have to build it up over time. The five days renews each 12 months but doesn’t accumulate from year to year if it isn’t used.

When Can Employees Take Family and Domestic Violence Leave? Employees can take the leave if they need to deal with the impact of family and domestic violence and it’s impractical to do so outside their ordinary hours of work. For example, this could include: • Making arrangements for their safety or safety of a family member (including relocation) • Attending court hearings • Accessing police services The leave doesn’t need to be taken all at once and can be taken as single or multiple days. An employer and employee can also agree for an employee to take less than one day or more at a time, or for the employee to take more than five days.

Notice and Evidence for Family and Domestic Violence Leave Employees need to let their employer know as soon as possible that they will be taking leave under the family and domestic violence leave clause. Employees also need to tell their employer how long they expect the leave to last.

Evidence Requirements An employer can ask their employee for evidence that shows the employee took the leave to deal with family and domestic violence. If the employee doesn’t provide the requested evidence, they may not get family and domestic violence leave.

Types of Evidence Types of evidence can include: • Documents issued by the police service • Documents issued by a court • Family violence support service documents • A statutory declaration Employers can request employees to provide evidence for as little as one day or less off work.

Confidentiality Employers have to take reasonably practicable steps to keep any information about an employee’s situation confidential. This includes information about the employee giving notice that they’re taking the leave and any evidence they provide. Employers are not prevented from disclosing information if: • It is required by law; or • Is necessary to protect the life, health or safety of the employee or another person. Employers need to be aware that any information about an employee’s experience of family and domestic violence is sensitive. If information is mishandled, it could have adverse consequences for their employee. Employers should work with their employee to discuss and agree on how this information will be handled. For further information please contact the MPAQ Workplace Relations team on 07 3273 0800 or email hr@mpaq.com.au.

The evidence has to convince a reasonable person that the employee took the leave to deal with the impact of family and domestic violence. MASTER PLUMBER MAGAZINE

workplace relations

Super Amnesty Do You Have a Super Problem?

You don’t really know how it happened, you were doing so well, you were on top of everything, you made all your payments on time, and then your accountant told you that your superannuation payments weren’t calculated correctly. You have a catch up payment to make for all your employees. You have been told that paying super late results in all sorts of penalties and you are worried.

What happens now? In a bid to help small businesses with rectifying their outstanding super obligations, the government has announced a ‘one off’ amnesty to catch up on any outstanding super payments.

SEPTEMBER / OCTOBER 2018

What does this mean? If you have found yourself in the situation where you have missed payments, miscalculated payments, or didn’t realise you had an obligation, you now have a 12 month period to catch up on all those missed payments, without any penalty or recourse! Announced on the 24 May 2018, the window of opportunity will close on 23 May 2019. This window allows you to catch up on all superannuation obligations (even as far back as 1992 if needed). There is some paperwork to complete and the payments need to be made, including a little extra to cover the interest your employees would otherwise have received if the payments had been made on time. You will also be entitled to a tax deduction once the payments are made.

Sounds almost too good to be true…. What’s the catch?

We are still waiting for the government to pass the law! While the Bill has been passed, it has not yet received Royal Assent, meaning it is not yet law. Our advice is to hold off making that voluntary disclosure until this amnesty is officially law. Our primary concern is that any voluntary disclosure made currently will not fall under the amnesty and, therefore, will have penalties imposed by the Australian Tax Office (ATO). For further information, we suggest contacting your accountant to discuss further. Check out the exclusive bookkeeping and tax accounting pricing bundles for MPAQ members by Xact Accounting. Get in touch with Xact Accounting on 07 3124 8680 for more information. Article written by Suzanne Faullkner, Xact Accounting

lifestyle 29

Fire up at Melbourne Cup!

Register Now Melbourne Cup Celebration For the first time ever, MPAQ are hosting an industry wide Melbourne Cup Celebration! Join us for the race that stops the nation and enjoy the opportunity to relax and network while enjoying good food, drinks, live broadcast of the race, sweepstakes and the chance to win major prizes throughout the day.

Event Details: Date: Tuesday 6 November 2018 Location: Rydges Southbank 9 Glenelg Street, South Brisbane Time: 11:30am - 4:00pm Proudly Presented by

Event Sponsor

TMV integration is coming soon!

business

Manage Your Money Better How a payment system can change your customer experience forever Over the past four years Australians have experienced a NEW way to shop. Buy Now Pay Later has become a phenomenon with sales expected to topple 3 billion this calendar year (2018). So the question begs, WHY? Surprisingly the answer is simple. Technology. Just like so many new waves of market enthusiasm, technology has made something old very relevant and sexy again. Not to mention faster, less hassle and way cooler. For decades the traditional taxi had the market cornered – then as technology progressed, along came Uber. Once when you were looking for accommodation, you were confined to either a hotel/motel that was commonly known - technology saw Airbnb revolutionise accommodation access and choices. For so long, Dad had to race out of the house and collect the takeaway food technology brought UberEATS, Menulog and Deliveroo with food delivery to your door. Technology platforms often take a mature service offering and revitalise it by making it accessible, cool and relevant. That’s precisely what’s happened to the old fashion lay-by system. Remember when you used to go back to the store multiple times and gradually pay off that special item that you so desperately wanted? Well now thanks to technology, you can have what you want, take it home (or get it fixed or installed) today, and pay for it over time – without the threat of nasty interest payments. But more importantly, technology has shifted how the customer thinks and feels.

This is Your Future Customer “Why should I wait? I am entitled to have the best and the most relevant product or service offering, please make it available and make it available in a way that I can afford – one that does not mean I have to re-shuffle all of my other lifestyle choices. Make it simple, easy to understand, no risk, hassle free and super quick. Oh yeah, I want it yesterday so I can buy more of this, more of that and experience a whole lot more of everything… thanks.” Welcome to a new customer mindset. We see more, read more, experience more, and of course we eventually WANT MORE. And if you are thinking, that’s only how Millennials or Gen X’ers think – you might be missing the mark or taking a narrow view of the impact of change that is happening right now. This new shift in consumerism and alternative payment methods is bigger than you think and far more reaching than you’d ever imagine. Things have changed in the customer’s mind and now businesses have to come to the party and offer their product or service in a very different way - a way that requires very little compromise or disruption for customers to engage.

SEPTEMBER / OCTOBER 2018

Right now across Australia, there are most likely thousands, if not millions of sales dollars that might be had if the process of consumer engagement with the brand and the access to payment was easier, faster, less riskier, less disruptive and more manageable. For brand communities that choose NOT to evolve, sales will become much slower, or not at all. Or they will be forced to SPEND vast amounts of money to attract new customers - and when they finally arrive, make them an offer that is too good to refuse (discount). It sounds sort of counter intuitive doesn’t it? Spend more to make less?

Buy Now, Pay Later ‘Buy Now Pay Later’ is a revolution in today’s business environment, and it’s easy to see why. Giving your customer what they want sits at the very core of every effective business and marketing strategy. Meeting their needs and wants is the quest to stay relevant and engaging. By spreading the spend out over more manageable periods, like 3 months, 6 months or 12 months, customers are able to manage their credit card facility with much smaller amounts being deducted, which means they are less likely to fall into default and pay higher credit card interest fees. No matter which way you look at it, ‘Buy Now Pay Later’ is here to stay, and customers aren’t just expecting you to offer it, they are demanding it. The fact remains that this type of payment system is the new way to ENGAGE. It’s no longer an “alternative payment option”, it’s gone mainstream. Article written by Gino De Pasquale

About the Author Gino De Pasquale is a creative marketing strategist with over 30 years of brand and consumer engagement experience. Gino is Strategic Partnership Lead at Openpay Australia. You can contact him on gino@openpay.com.au.

women’s plumbing alliance 31

Meet the Women’s Plumbing Alliance Committee Helen Paddon

Tradettes

From suffering abuse and harassment whilst doing my plumbing apprenticeship, I have now completed my Certificate IV in Plumbing and obtained my nominated supervisor licence. I am a busy mother of two children, the mastermind behind creating Australia’s first female plumbing service and enjoy fostering learning opportunities for my apprentices – all within eight years and under the age of 30 years.

Kathy Akins

Bec Senyard_

The Plumbette

I’m a plumber, blogger, stylist, wife and mother. I believe a girl can be both practical and stylish, which is why I write both a plumbing and styling blog (‘The Plumbette’ and ‘Styled by Bec’). I studied a Diploma of Fashion Styling while I did my plumbing apprenticeship in my smoko break. I’ve been in the plumbing industry for over 10 years and love seeing women work in all aspects of the trade industry.

Fiona Vickers

Qld Industrial Gasfitting Services (QIGS) I am the office manager at Qld Industrial Gasfitting Services (QIGS) based on the southside of Brisbane and attend to the domestic and commercial service side of the business. Previously I worked in a school environment and have now been in the plumbing and gas industry for just a few years. I enjoy being a part of the Women’s Plumbing Alliance as I now have contact with a network of members who have knowledge and experience in the industry allowing me access to some great tips and advice.

The Women’s Plumbing Alliance was established for the women working behind the scenes and on the tools in plumbing and gas businesses. The group is about recognising, connecting and empowering women in the industry. Find out more about the group and how to get involved at www.mpaq.com.au/membership/WPA.

Akins Plumbing My husband and I recently reformed his family’s 40 year old business igniting my involvement in the plumbing industry. Core values such as passion, integrity, respect, learning and social responsibility are all at the forefront for my everyday business decisions. I love meeting other women in the industry and am an active participant in industry events. I enjoy being a leader and I have a strong passion for all things plumbing and construction.

Helen Robinson

Gainsite Plumbing, Bathrooms & Kitchens

I have now worked in the plumbing industry for over eighteen years with my husband Dale at Gainsite Plumbing and Gas in Bundaberg. Even though I have gained an in depth knowledge of the plumbing industry whilst working in the industry, none of it could have been achieved without the help of a few key people and without the support and advice from other women in the industry.

Tiffany English

Modus Operandi

Kylie Jones

Yarrow Plumbing Services I have been with Yarrow Plumbing for over four years now and am the Office Manager at Yarrow Plumbing Services in Rocklea. I am also a mother to four amazing children who keep me on my toes. Being part of the Women’s Plumbing Alliance has allowed me to grow myself as a person and a woman in a male orientated profession. The opportunities of the Women’s Plumbing Alliance have been fantastic and have enabled me to widen my knowledge, networking skills and meet some wonderful ladies within the plumbing community.

I have been successfully implementing technology to maximise business productivity and efficiency for over a decade. My flagship consultancy, Modus Operandi, was born out of an industry need to automate processes and align with the advantages of a paperless future. My flourishing consultancy is committed to streamlining and simplifying trades businesses.

MASTER PLUMBER MAGAZINE

business

New Safe Jetting Initiative In a key move to assist plumbers in complying with Australian jetting safety standards, Aussie Pumps has announced a new Safe Jetting initiative. The program supports plumbers in upgrading their safety procedures and maximising the wellbeing of operators. The Aussie Safe Jetting program consists of three elements. The first is a safe jetting guide. This document identifies ways in which the hazards associated with jetting can be controlled. It also covers the use of equipment and techniques that reduce risks. The second element in the initiative is a set of ‘Safe Jetting’ decals for use on the machine. These highly visible and easy to understand labels act as a constant reminder to the operator on their obligations to work safely at all times. They also alert others in the vicinity of the dangers of jetting. The new stickers are free to operators of older jetters irrespective of the brand. The third element in the program is the Aussie Safe Jetting Accessory pack. The pack includes a set of safety accessories that reduce the risks of working with high pressure jets. The kit includes a safety plate, foot valve, hose shroud and safety gloves that protect the operator from jets up to 500 bar.

Steve Bonney checks out the new Aussie Safe Jetting manual and stickers, part of the new Aussie Safe Jetting initiative

Further information on the safety standards and the Aussie Safe Jetting Initiative are readily available from Aussie Pump authorised Aussie Cobra Jetter distributors.

Your Key to Putting More Money Back into Your Pocket Admit it - you are a great plumber, you have many customers that are happy with the quality of your work, but in the back of your mind there is a niggling voice reminding you “When you get back into your office, don’t forget to update your books, send out those invoices, reconcile those accounts”. It’s like a broken record, that keeps repeating itself and let’s face it, you are a tradie, not a “bean counter”. As you get back to your office, the intention is there somewhere - but then you feel tired, the family is calling, the footy is about to start, so the little voice kicks in again - “I’ll get to this tomorrow, for sure!” But we all know you don’t! Years ago you would have been stuck until you physically got to it. Today, technology has come to the rescue. By transitioning your accounts to “the Cloud”, access to information can be achieved from anywhere where internet is available. You can upload invoices, receipts, work orders, instantaneously giving you the flexibility of having all information available at an instant. What this means is you can delegate the bookkeeping and account management to an external bookkeeping “Angel in the Cloud” who will login on your behalf, every day to ensure your accounts are fully reconciled and up to date. Even better, your “Angel in the Cloud” will set up automated processes to reduce the time needed to be spent working in your accounts. Yes, you will pay them, but you also free up your time so you can do that extra two or three jobs that will generate additional income for you. You will quickly see this as a valuable investment, as opposed to an expense. The bottom line is you will know exactly how your business is travelling daily, it is sure to improve your efficiency, improve the overall customer experience and put more money back into your pocket so you can enjoy the footy, whichever code you follow. Don’t let your knowledge gap get you in the poo, contact 9th Day today and start managing your business with a “stress free attitude!” Call them on 1800 985 299 or visit www.9thday.com.au.

Specialised Plumbing Centre Right Product - Right Advice

Albion - 30 Collingwood Street Phone: 3862 1166 Acacia Ridge - 6 Lombank Street Phone: 3255 6644 Member of the Plumbtec Buying Group

SEPTEMBER / OCTOBER 2018

item

s fo

for sale 33

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MPAQ member, The Mt Gravatt Plumber is selling off a part of their business, based on the south side of Brisbane. • 1 x Hilux 2014 Workmate 2.4Litre Petrol – 48,000 Kms (Road Worthy Certificate – Registered until October 2018) • 2 x Quality Tool Boxes – Made in Coopers Plains, Brisbane • 1 x Hydrojetter – Pulse Power – Bolted onto Ute (280 hours usage) • 27 HP V- Twin GX690 Honda – 22 Litre Per minute 5,000PSI • 1 x 20mm Hose Reel – 30mtr • 1 x Hydro Mini Reel • 1 x Warthog and other Jetter Heads • 1 x Vivax M Type 30 Metre Camera – Near new camera head and connection cable • 1 x Vivax M Type Camera Head – Brand new • 1 x Vivax C Type 60 Metre Camera – Needs new camera head (quote for new approx. 2K) • 1 x Vivax V Cam 5 –Module (Purchased new – 21/4/16) • 1 x Vivax VLoc Pro – Locator • 1 x Vivax VX200-4 Transmitter with Cables and Clamp 10 watt • 1 x Husqvarna K760 Demo saw – Used on only three jobs • 1 x Ozito Jack Hammer

All referrals of the following work are included (south side Brisbane based): • All Blocked Drains • All Camera Inspections • All Pipe Location • All Drain Dig Ups • All Renovation Plumbing Work

All items are negotiable in price; however, it is preferred that items are sold as a whole and to someone in Brisbane.

• All New Builds and New Gas • All Guttering/Downpipe Work

If interested, please contact Shane Taylor on 0404 496 303 or via email at sstaylorplumbing@gmail.com.

Meet Sharlene. She’s a good person to know for insurance. Insurance: Business | Trades | Contract Works Farm | Strata | Home Vcam 5 M Type Camera with Spare Camera Head

Vivax C Type 60 metre

WFI is a proud alliance partner of MPAQ. Insure with WFI and you’ll deal directly with a local area manager who will take the time to understand you and your insurance needs. So, for personal service that comes to you, contact your local WFI Area Manager, Sharlene Smith. Sharlene Smith | WFI Area Manager 0427 194 033 | sharlene.smith@wfi.com.au | wfi.com.au

Vivax VX200-4 10 watt transmitter with Vloc Pro Locator

To see if our products are right for you, always read the PDS from the product insurer, Insurance Australia Limited ABN 11000016722 AFSL 227681 trading as WFI (WFI).

events

In 2018 the MPAQ events calendar is bursting with great South East Queensland and regional based events. Check out our full list of events* below and make sure to add local events into your calendars early to avoid missing out! Information about event tickets and registration will be available at www.mpaq.com.au/events. September Thurs 6 - Fri 7 Sept.

Trades Industry Conference

Thurs 13 - Fri 14 Sept.

Regional Road Trip

October Brisbane Toowoomba - Warwick

Thursday 13 September Service Trades Council Info Forum

Warwick

Thursday 13 September Plumbing & Gas Trade Expo

Sunshine Coast

Thursday 20 September Plumbing & Gas Trade Expo

Hervey Bay

* Dates are subject to change , please check the MPAQ website for the most up-to-date event information.

31 July

SEPTEMBER / OCTOBER 2018

Thursday 18 October

Womenâ&#x20AC;&#x2122;s Plumbing Alliance Breakfast

Wed 24 - Thurs 25 Oct. Regional Road Trip Tues 30 - Wed 31 Oct.

Regional Road Trip

Brisbane Toowoomba - Roma Bundaberg

November Tuesday 6 November

Melbourne Cup Celebration

Thursday 22 November Service Trades Council Info Forum

Brisbane Brisbane North

contents 35

MASTER PLUMBER MAGAZINE

out & about

MPAQ OUT & ABOUT BRISBANE TRADE EXPO NORTH

Paul Travia with Chris Skelton from Kennards HHire

Adrian Wellington from Dial Before You Dig with June Dwyer

Kate Ford from Plus Passive Fire with Patrick Dwyer

TOWNSVILLE TRADE EXPO

Brian Sorohan, Bob Kimlin and Brian Costello

CAIRNS TRADE EXPO

Glen Owens from BUSSQ with their prize winner, Bob Parker Allen Chapman with Phil Goldberg from InSinkErator and Mandy Slade

Barry Peace and Mandy Slade

HERVEY BAY ROAD TRIP

Michael Healy MP and Roy Walker

Hervey Bay Road Trip Trevor Ogilvie, Graham Hard, Darren Watts and Peter Thompson from Samios with Kent Vickers, MPAQ Liam Mills, Caleb Vella, Grant Fishburn and Sean McNamara

BRISBANE GOLF

Winning Team - Samios Tingalpa

2nd Place - Reliable Plumbing, Gas and Solar

3rd Place - Fyrepro and Protrade

Brisbane Golf Stats Total: 114 players Charity of the Day: Amount Raised: Prostate Cancer $615.52 Foundation of Australia

Best Team Photo - Qld Industrial Gasfitting Services

SEPTEMBER / OCTOBER 2018

members 37

TradeTools have over 30 years’ experience as a proud Queensland owned and leading Australian tool specialist. Their 17 huge stores and online site carry tens of thousands of the best tools from the best brands. Every one of their industrial tool stores has a comprehensive range of cordless tools, hand tools, tool boxes and tool storage, welding, automotive, outdoor power tools and equipment, garden and maintenance, generators, lasers, measuring equipment, air tools and the famous Renegade Industrial range of tools and compressors, plus much much more, all on display. logoup can be used slogan ToOur back this hugewithout range,the many ofalso: their sales people have trade backgrounds and have been in the industry for years, with unmatched experience to help you get the best tools for the job.

Importantly, they also have on site workshops and service centres staffed with fully qualified professional fitters and mechanics, plus they’re warranty agents for virtually everything they sell, so they can service and repair your tools and get you back on the job fast. As a professional trades person who relies on tools to do your work, you know quality tools aren’t expensive, they’re priceless. At TradeTools, they’ll help you Get It Right For Less. Visit www.tradetools.com for more information.

The Brute Beveller removes the need for an angle grinder by safely bevelling Blue Brute in 25 seconds or less. The Brute Beveller is now available through Reece Australia-wide and several other plumbing suppliers. This specialist tool has revolutionised the Australian Plumbing Industry’s use of Blue Brute. 100% Australian owned and operated, the Brute Beveller company is dedicated to innovation, safety and customer service. Brute Beveller’s history started when Jeff, a Brisbane plumber of 35 years, was sitting at the bottom of a trench (as we have all done at some time). It had just rained, it was muddy, cold and he had more Blue Brute joints to get done before the day was finished than he really wanted to think about. He thought, “there has to be a better way,” and so Brute Beveller was born. Jeff combined forces with a lifelong friend to design, patent, produce and now sell the Brute Beveller. Currently available in two sizes (100mm and 150mm) with more sizes in development, the Brute Beveller answers a question gone unanswered for many years. For more information about retail or wholesale enquiries, please call 1300 238 355 or visit www.brutebeveller.com.au.

Meet Our New Members New Members Name

Company

Division

Name

Company

Division

Nick Czeperko

9th Day

Brisbane North

Nicole Gibson

Gibson Plumbing & Roofing

Central

Nicholas Alford

Alford Plumbing & Gas Pty Ltd

Brisbane South

Gavin Handford

Handford Plumbing Services

Toowoomba

Paul Crooks

All About Plumbing & Gas

Far North Qld

Peter Davies

Horizon Plumbing NQ

North Qld

Kane Ludlow

Anaconda Plumbing & Drainage

Mackay

Greg Hyatt

Hyatt Plumbing

Brisbane South

Chris Khoury

Apexx Plumbing Solutions

Ipswich

Craig Ward

Jet n Drain Pty Ltd

Fraser Coast

James Bassett

Bassetts Plumbing & Drainage

Brisbane South

Mitchell Mcgregor

Mcgregor Group Plumbing and Gas

Sunshine Coast

Heather Shepherd

Bossair

Brisbane South

Gavin Seaniger

Platinum Plumbing & Gas Toowoomba

Toowoomba

Alicia Mewburn

Brute Beveller

Brisbane North

Harvey (Malcolm) Joshua Project Plumbing

Brisbane South

Jackson Burgess

Burgess Plumbing and Gas

Sunshine Coast

Joshua Williams

Projection Plumbing

Brisbane North

Steve Swindells

Colab Plumbing

Gold Coast

Blake Rimmington

Purity Plumbing Pty Ltd

Brisbane South

Des Phillips

DKP Contracting

North Qld

Chris Fitzgerald

RCP Services

Brisbane South

Brad Collett

Eastern Plumbing Group Pty Ltd

Sunshine Coast

Shaune Johnson

Shaune Johnson Plumbing Pty Ltd

Bundaberg

Gareth Ferguson

Ferguson Plumbing Pty Ltd

North Qld

Peter Bool

Wellington Point Plumbing

Brisbane South

Thomas Franks

Franks Plumbing & Gas

Fraser Coast

Wilhelm Smethurst

WJS Plumbing Services

Brisbane North

Lou Giaccio

Getta Plumber

Brisbane North

Kristy Karhula

Xact Accounting

Brisbane North

MASTER PLUMBER MAGAZINE

members

Congratulations to our Milestone Achievements Milestone Achievements Name

Company

Division

Gilbert Shipman

Milestone

Sunshine Coast

Reece Holmes

Queensland Plumbing Pty Ltd

Brisbane North

Alan Bressan

South East Qld Plumbing & Gas

Gold Coast

Frank Edgerton

Edgerton Plumbing & Gas Service (Qld) Pty Ltd

North Qld

Mark Harnett

Moreton Hydraulic Services

Toowoomba

Mark Robbie

Robbie Plumbing Pty Ltd

Brisbane North

Clayton Granzien

Clayton Granzien Plumbing Pty Ltd

Brisbane North

Clinton Fraser

Clinton Fraser Plumbing, Drainage & Gasfitting

Ipswich

Rodney Smith

Rokri Plumbing Services Pty Ltd

Brisbane North

Aarron Holz

Holz Plumbing Services Pty Ltd

Brisbane South

Cameron Smart

Planet Plumbing QLD Pty Ltd

Brisbane South

Malcolm Dunn

Dunnies Plumbing Pty Ltd

Brisbane North

North Qld

Paul Gray Adrian Gaunt

Adrian Gaunt Plumbing & Draining Services

Brisbane South

Ben Woods

Plumbing Plus Gas Pty Ltd

Far North Qld

David Lubbock

Affinity Plumbing Solutions Pty Ltd

Toowoomba

Brisbane South

Henry Milne Jeffrey Bendall

Jeffrey John Bendall

Central

Joshua Thomas

JT's Plumbing and Gas

Brisbane South

Keith McLennan

Everything Essential

Brisbane South

Ken Perrett

Perrett Plumbing

Far North Qld

Leon Manteufel

Manteufel Plumbing Pty Ltd

Ipswich

Matthew Cary

EPAG Group Pty Ltd

Brisbane North

Plumbing Inspector

Mount Isa City Council

Country

Scott Byrne

S & S Byrne Plumbing Pty Ltd

Brisbane South

Stuart Sliman

The Trustee Sliman Family Trust

Sunshine Coast

Thomas Palmer

Moreton Bay Maintenance Plumbing

Brisbane North

10 years Membership

, Russell Leggatt, Marybelle Barrios , Amelia Forrest, zon Leanne Strappa Vo Mikaela rpagel Civil Pty Reay Group Pipe &

Ltd

SEPTEMBER / OCTOBER 2018

15 years Membership

H PETER SMIT Plumbing

l Tayside Commercia

20 years Membership

ERFORD NOEL RUTHPLU MBING MUDGEERABA

25 years Membership

ROB ROSER

WITH ROCKHAMPTON Rosers Plumbing ATIVE, STEVE PURDON DIVISION REPRESENT

25 years Membership

Smedley d Trevor Debbie anSPD Group PTY LTD

30 years Membership

S PHIL THIESING

PHIL THIESS PLUMB

supporters 39

The Supporters of Our Industry Trading Contact

Platinum Corporate Supporters Australian Valve Group BUSSQ Building Super Cbus Emerson Valvcheq Backflow Reece Reliance Worldwide Corporation Tradelink WFI Insurance

03 9462 2666 07 3369 1111 0447 438 693 07 3260 2555 03 9274 0000 07 3018 3440 1800 758 624 1300 934 934

Bretts Trade Plumbing Supplies Decina Bathroomware Pty Ltd Dial Before You Dig (Qld) Ltd GWA Group Hilti Australia InSinkErator Iplex Kembla QLeave Samios simPRO Software Pty Ltd Uponor Zip Heaters (Aust) Pty Ltd Zurn Australia

07 3203 2105 07 3271 1944 07 3360 7950 07 3131 5999 131 292 0447 886 648 1300 047 539 07 3868 7888 07 3212 6811 07 3907 8399 1300 139 467 07 3157 5297 02 9796 3100 1300 009 876

Billi Pty Ltd Halgan Pty Ltd PROTRADE United Rheem Australia Pty Ltd Saniflo Stiebel Eltron (Aust) Pty Ltd Corporate Supporters 9th Day Advanced Enviro-Septic Aitchison Reid Building & Construction Lawyers Ancra Australia Pty Ltd Apollo Valves Apricus Australia Pty Ltd APT Management Services Pty Ltd Aquacure Water Treatment Pty Ltd Aquatech Solar Technologies Pty Ltd Astivita Limited Australian Industry Trade College Gold Coast Australian Laboratory Services Pty Ltd Australian Pump Industries Pty Ltd AustWorld AutoTender Backflow Central & Hydromet Bermad Water Technologies Biz Dynamics Pty Ltd Blucher (Australia) Pty Ltd Brasshards (Holdings) Pty Ltd Busy At Work Comsure Insurance Brokers Con-Serv Corporation Australia Pty Ltd Construct Law Group Construction Skills Queensland Davey Water Products Pty Ltd Decina Bathroomware Pty Ltd DFK Hirn Newey Dial Before You Dig (Qld) Ltd Doyles Construction Lawyers EJ Electro-Training Institute Pty Ltd Elgas Ltd Enware Australia Pty Ltd Everhard Industries Pty Ltd Finlease Fleetmatics Pty Ltd Flowpex Piping Systems Global Roto-Moulding Pty Ltd Handford Virtual Services Hays Recruitment Hydroflow Distributors Kennards Test and Measure Qld

07 3267 1384 07 3208 8339 1300 767 774 07 3412 9200 1300 557 779 07 3399 3711

Gold Corporate Supporters

Silver Corporate Supporters

1800 985 299 07 5474 4055 07 3128 0120 1800 426 272 0477 223 110 1300 277 428 07 3215 6619 07 3277 6696 07 5520 6701 07 3726 2000 07 5635 0400 07 3243 7222 02 8865 3500 1300 780 430 1300 882 578 1300 734 295 03 9464 2374 0400 299 424 08 8374 3426 07 3326 5900 13 28 79 07 3434 7800 07 3630 5744 07 3139 1874 1800 798 488 07 3370 3700 07 3271 1944 07 3266 1488 07 3360 7950 1800 888 783 07 3216 5000 07 4724 4543 07 3396 2769 02 8556 4000 131 926 07 3324 2655 1800 835 117 02 9986 0605 07 4697 7099 0487 000 557 07 3231 2601 1300 493 359 07 3823 0055

Kingspan Environmental Pty Ltd Lifestyle Tradie Group Pty Ltd Mascot Engineering Group Master Hire Maximise Capital Mazda Australia Pty Limited McKays Solicitors MM Kembla MySOS Nobul Trades Openpay Pty Ltd Optimum Recoveries Pty Ltd Pacific Hoseflex Plastec Australia Pty Ltd Plumbcall Franchise Systems Pty Ltd Plus Passive Fire Quantum Energy Technologies Pty Ltd Queensland Brassware Association Queensland Gas Association QUT Facilities Management Rain Harvesting Rainware Outdoor Showers Rehau Pty Ltd Ridge Tool (Aust) Pty Ltd Rinnai Select Water Tanks Pty Ltd Shower Sealed Pty Ltd Site Safety Solutions SkillsTech Australia Snap Fire Systems Pty Ltd SolarEast Australasia Pty Ltd Specialised Plumbing Centre Square Stoddart Stormtech Pty Ltd Stratco (Qld) Pty Ltd Stringline Consulting Pty Ltd Studor Australia Pty Ltd Supakwik Water Heaters Pty Ltd Taylex Industries Pty Ltd The Bidet Shop The Couta Group The Service Trades College Australia The Wondercap Company Pty Ltd Top4 Internet Marketing Total Eden Totally Workwear - East Brisbane Toyota Tradie Bookkeeping Solutions Tradify Valves R Us Viega Pty Ltd Vinidex Pty Ltd Vivax-Metrotech AUS Xylem Water Solutions Yellow Zetco Valves Pty Ltd

02 8889 5408 1800 704 822 1300 885 295 07 3375 5555 07 3601 0196 02 9554 1020 07 3223 5900 07 3868 7888 07 3103 5722 07 3085 7930 03 9009 7211 07 3166 8888 07 5593 4292 07 5413 4444 07 4922 5697 07 3861 1021 02 9699 7444 07 3630 5744 1300 792 239 07 3188 2331 07 3248 9600 0411 660 933 07 5527 1833 03 9930 7000 07 3137 6600 07 5546 8571 1300 519 133 0438 589 474 07 3244 0209 07 3390 5420 1300 668 886 07 3862 1166 1800 760 137 07 3440 7600 02 4423 1989 07 3451 4444 0400 820 590 1300 551 519 07 3255 6389 07 3441 5200 07 5591 7744 03 8405 3386 07 3255 5698 07 5539 3665 1300 520 115 07 3272 7077 07 3249 4000 02 9710 3831 0468 944 130 02 8310 7606 07 3865 1488 02 8853 7867 07 3277 2822 07 3103 2844 07 3908 4000 07 3865 3000 02 9516 1336

Associate Councils Brisbane City Council Bundaberg Regional Council Gympie Regional Council Isaac Regional Council Livingstone Shire Council Logan City Council Mackay Regional Council Mareeba Shire Council Moreton Bay Regional Council Mount Isa City Council Quilpie Shire Council Rockhampton Regional Council Sunshine Coast Regional Council Townsville City Council

07 3403 8888 07 4130 4814 1300 307 800 07 4964 5400 07 4913 5000 07 3412 3412 07 4961 9011 07 4086 4720 07 3205 0555 07 4747 3200 07 4656 0500 07 4939 9814 07 5420 8618 07 4417 5299

MASTER PLUMBER MAGAZINE

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Authorized distributor Bretts Trade Plumbing Supplies P +61 7 3203 2105 620 Old Gympie Road E btps@bretts.com.au Narangba, W www.bretts.com.au Queensland, 4504

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