3 minute read
CONNECTIONS 4 BUSINESS: a holistic approach to IT
Mark Southwell doesn’t fit the mould of a typical IT professional. His uniqueness sets Connections 4 Business (C4B) apart from all the other telecommunications and IT providers.
“You’re weird, Mark!” he’ll often hear. His response? A smile and a simple: “Thank you.”
MORE THAN JUST I.T. SUPPORT
Connections 4 Business isn’t just about fixing computers or troubleshooting tech issues.
Mark and his team form partnerships with clients, delivering tailored, high-quality solutions that ensure both their businesses succeed. By collaborating with trusted partners, C4B helps companies build reliable technological platforms that drive growth.
When Sally Dando, of Safeguard Pest Control, and her team considered purchasing a new business they turned to Mark. He helped with system integration and ensured smooth operations for their field staff, managed internet and phone services and even found an electrician to fit out their new office on time.
“We trust Mark,” Sally says. “He doesn’t just provide technical support; he solves problems we didn’t even know we had.”
TRUST BUILT ON RELIABILITY
Mark’s ability to think ahead and provide proactive solutions ensures his clients return time and time again. When his six-year-old computer failed, Alan Nash of Aspire Real Estate feared he had lost all the company’s business-critical data, so he called C4B. Within minutes of arriving, Mark followed the prepared plan to transfer the drive to another machine and Aspire was back up and running.
“Mark delivers what we need and never over charges,” Alan said. “So, I knew I could trust Mark to replace our dead computer without a quote.”
This level of trust is why clients turn to C4B not only for technology solutions but also for guidance in finding the right people and processes to maximise the value of that technology.
LONG-TERM PARTNERSHIPS
One of Mark’s longest-standing clients is St James Lutheran College in Hervey Bay. Since 2013, when the school had just three rooms, C4B has been one of its most trusted IT partners. Today, with over 1,200 students and a lean IT team of just two staff, the school’s technology runs smoothly thanks to the processes Mark helped implement. St James’ IT Manager Trevor Sands jokes, “If I get run over by a bus, call Mark - he designed everything here!”
PRACTICAL SOLUTIONS FOR COMPLEX CHALLENGES
Mark’s approach is about simplifying technology. Sometimes, the simplest, most straightforward solution is the best. For example, when Hamilton Island experienced a power outage, Mark’s foresight—ensuring the printing of guest checkout paperwork each night—meant hundreds of guests could still check out smoothly. The resort approved Mark’s request for uninterruptible power for the checkout system the next day.
A HOLISTIC APPROACH TO I.T.
Before engaging with any client, Mark conducts a thorough technology audit to evaluate the business’s technological needs and broader goals. If a client wants broken computers fixed at the cheapest price, C4B isn’t the right fit. However, if they’re looking for a true IT partner, they should contact Mark and his team at Connections 4 Business.
Visit the Connections 4 Business website and learn more about how C4B can help you with IT support that goes far beyond fixing computers.
www.connections4business.com.au
