THE POWER OF CONVERSATION CUMMINS ASIA PACIFIC EMPLOYEE PUBLICATION
ISSUE 38 | JUNE 2022
Perth powers with new RDC
Discovery Day at Barangaroo
Supply chain transforms
APLT meets at Scoresby
Welcome to new apprentices
EMD’S MESSAGE
Contents SIGNIFICANT ACHIEVEMENT 3 WINNING TOGETHER
4
CUMMINS POWERS WOMEN 5 OUR PEOPLE
6
CONGRATULATIONS
7
SERVICE RECOGNITION
9
NEW APPRENTICES
14
MILESTONES
16
APLT GETS TOGETHER
17
BACK TO THE OFFICE
18
INNOVATIONS
19
CUSTOMER CARE
20
BRANCH EXCELLENCE
23
CONNECTING TOGETHER
25
PLANET 2050
26
CORPORATE RESPONSIBILITY
27
AWARD CELEBRATION
29
DIVERSITY, EQUITY, INCLUSION
30
TREASURED MATE REMEMBERED
34
LIFEBLOOD HERO
35
KOREA, SINGAPORE
36
WOW FOR SINGAPORE
37
SHARED EXPERIENCES
38
AWARD WINNER
39
NEW BABY
39
Publisher: Asia Pacific Communications team
Editors: Olivia Co olivia.co@cummins.com Brooke Butler brooke.butler@cummins.com Karen Kiepe karen.kiepe@cummins.com Please submit articles via the Team Talk submission link on the Asia Pacific Community site.
2 JUNE 2022
EMD’s message from Peter Jensen-Muir Welcome to Team Talk 2022. I would like to start with an acknowledgement of country. I am writing this Team Talk column from my home on the Sunshine Coast of Queensland, Australia, which is on the lands of the Kabi Kabi and the Jinibara peoples. I would like to acknowledge them as the traditional owners and custodians of this land. Cummins acknowledges the traditional owners of country throughout Australia. We pay our respects to elders past and present. To learn more about reconciliation or acknowledgment of country go to www. reconciliation.org.au. It’s been another challenging year with the impact of significant supply chain disruptions and cost escalations around the world and across the Asia Pacific region. Our team has met these challenges with resilience and a strong commitment to care for our customers, each other and our communities. In the midst of these challenges, we’ve seen the easing of many COVID-19 related restrictions by governments across the region, which has enabled us to open all offices and start reconnecting in person with each other. I’ve missed meeting employees and customers and am enjoying the new freedoms that enable us to reconnect with colleagues and meet some of the fantastic new people who have chosen Cummins for next steps in their career. I welcome more than 180 new employees to Cummins Asia Pacific. Thank you for choosing to join Cummins. With offices open, I look forward to seeing you all in person as we continue to explore enhanced ways of working with our teams, supervisors and colleagues. We continue to believe enhanced ways of working will enable us to attract and retain the best people, meet business needs and improve productivity while creating flexibility for employees. More information on enhanced ways for working is becoming available all the time so visit the Cummins connect site regularly to see how we are bringing these to life. We continue to invest in technology, tools, training and facilities across the region and have facility upgrades in progress in Brisbane, Sydney, Tamworth and Perth. The opening of our Regional Distribution Centre in Perth, Australia, is one of several investments recently completed.
Congratulations and thanks to all those who worked together to deliver this significant project that has been several years in the making. Be sure to read about their achievements in this edition of Team Talk. This year we have continued to make a difference in our communities through employees bringing forward community needs with introductory and development grants awarded to TARA Foundation (Malaysia), Clean up Australia, Greening Mildura (Australia) and Westside Community Care (Brisbane, Australia). Our new partnership with the National Aboriginal Sporting Chance Academy (NASCA) continues to develop with Cummins participating in NASCA “CareerFit”, which provides opportunities for young Indigenous people to explore and expand their horizons. Almost 50 NASCA students gathered in Sydney from all over NSW to participate in leadership, cultural activities, team building and career exploration, including exploring engine construction with Cummins. Cummins also participated in the NASCA Northern Territory immersion volunteering program, a week-long immersion with NASCA Indigenous partner communities across the Northern Territory. It aims to increase school engagement and support positive outcomes for young Aboriginal participants through partnering with nine schools and is delivered by volunteers and NASCA staff. We have faced challenges in working safely with an increase in recordable injuries in 2022. I encourage everyone to focus on your own safety and that of your colleagues. Only with us all caring for the well-being of each other can we continue our journey to zero injuries. We continue to face significant challenges with supply chain disruptions, cost escalations, labour shortages and the impact of COVID-19 and flu. Working together as a team, I am confident we will continue to navigate these challenges as we have done so far this year. Thank you for all you do to care for each other, our customers and our business. Kind regards Peter Jensen-Muir Executive Managing Director | Cummins Asia Pacific
Team Talk – powering your voices across Cummins Asia Pacific
SIGNIFICANT ACHIEVEMENT
New Perth RDC brings teams together By Trevor Matz | Regional HSE Manager, Western region
Bill Parker, Service Manager, worked multiple night shifts, Danni Pietsch, Branch Manager, became familiar with the pallet wrapping machine, while Paul Jackson, Area Director, and Trevor Matz, Regional HSE Manager, assisted following the transition, picking and packing products needed to keep the business running smoothly. It was a significant achievement, and the RDC team is grateful to all those who gave up their time to play a vital part of this critical effort to bolster parts availability in the Western region. The business is enormously grateful to the RDC team, which is the backbone of parts distribution in the Western region. The facility is impressive, showcasing a state-of-the-art loading bay and new electric vehicles to transport parts between the two sites. Parminder Singh Pannu in the purpose-built Perth facility.
The safety, health and wellbeing of our people was at the forefront during the entire build and transition.
Following years of planning and months of building, the Perth team took just three days to move the entire store from its existing building into the new Regional Distribution Centre (RDC). The move was coordinated on the ground by Courtney Tucker and Stacey Latter, Warehouse Supervisors, under the leadership of Francis Blackburn, Parts Manager, and supported by a cross-functional team led by Paul Anscombe. They were assisted by Jayne Matthews, Parts Administrator, and needed the help of many others for the move to be successful. Over a three-day weekend, team members made themselves available to assist, ranging from technicians, MRC staff and service team members to Karratha regional office staff. Full-time RDC staff showed everyone the ropes, teaching others how to locate products on the shelves and get them through to the dispatchers – all while working to continue to meet customer demand.
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 3
WINNING TOGETHER
Asia Pacific Supply Chain transformation By Kirsty Van Oudtshoorn | Project Coordinator – Supply Chain | Asia Pacific
Restructuring for a stronger regional team Planning and DBU SC Leader (APAC)
Supply Chain transformation vision For Cummins to thrive in the future, our supply chain must be more integrated and efficient, shifting focus from individual segments to the entire product-customer lifecycle. We will strive for excellence in customer service, safety and quality. We will invest in our people and technology. We will focus on the big picture to create a supply chain that’s Winning Together.
Supply chain journey We have all worked hard over the last several years on Winning at the Handoffs and building increased functional excellence. Those efforts have enabled our supply chain to build a strong foundation, produce annual cost savings and develop functional capabilities. Together, we’ve made significant progress developing supply chain functional excellence capabilities across our businesses, and we see significant opportunities to further integrate and leverage our supply chain, enabled by a more integrated operating model. We will continue to pursue increased capabilities and functional excellence through our global Supply Chain transformation.
What is changing? Today our supply chain work is largely aligned to our business segments. In the future, we will move away from multiple segment-orientated supply chains, instead operating as One Cummins. The Supply Chain transformation will see us move toward a supply chain operating model that supports our business segments, customers and suppliers as an integrated supply chain. Our future state: Winning Together as One Cummins.
APAC Supply & Planning Operations
Customer Order Management
APAC Logistics & Trade Compliance
SCS
The Asia Pacific Supply Chain Organisation would like to announce the new Regional Planning Team (RPT) organisational structure. Historically, the planning team has been segmented with a country-specific focus. The new structure will see a shift to a regional focus, integrating all arms of the Asia Pacific Planning Team. In the future, standard, repeatable transactional material planning and processing activities will move to our Supply Chain Services team. This will enable the RPT to focus on partnering with segments teams, providing governance across the region, continuous and sustainable improvement initiatives, and root cause analysis. The three primary verticals within the RPT are: •A sia Pacific Supply and Planning Operations •C ustomer Order Management, and •A sia Pacific Logistics and Trade Compliance.
Kris Vanderkolk Supply and Planning Operations Leader | Asia Pacific
Operating as an integrated supply chain organisation means our supply chain functions will own and deliver the work to support our business segments, customers and suppliers. We will structure ourselves centrally, regionally and globally, as and where it makes sense.
Fayrene Lee Customer Order Management Leader | Asia Pacific
The One Cummins approach also means we are Winning Together; no one is left behind, everyone is kept informed, and we’re approaching our work with an end-to-end lens. The term end-to-end essentially means we are designing a supply chain system where all supply chain functions and processes, like purchasing and supplier management, global planning and logistics, manufacturing, quality and HSE, all work with each other to deliver an effective and efficient supply chain.
Sunila Mandavgane Logistics and Trade Compliance Leader | Asia Pacific
Kirsty Van Oudtshoorn Project Coordinator – Supply Chain | Asia Pacific
4 JUNE 2022
Team Talk – powering your voices across Cummins Asia Pacific
CUMMINS POWERS WOMEN
Discovery Day at Barangaroo with Cummins Powers Women partner, NASCA By Nathan Michael Howell | Sales Director Power Generation Business with the land and its bounty. I learned which plants can cure toothaches, repel mozzies, be ground into flour for a sweet bread, or used as a syrup in wine.
On 10 March, l was privileged to participate in a National Aboriginal Sporting Chance Academy (NASCA) guided tour of Barangaroo, joined by NASCA leadership, Indigenous students taking part in the ‘Out of The Box Program’, alumni, and other corporate sponsors. This was part of my involvement in the Cummins Powers Women network for Cummins Asia Pacific.
What is NASCA? NASCA works with young Aboriginal and Torres Strait Islander people to create healthy and prosperous communities via multi-year programs. Cummins has partnered with NASCA through our Cummins Powers Women program in Australia to improve the educational outcomes of young First Nations women. The Discovery Day event was in celebration of First Nations Women and, in particular, a woman of tremendous significance, Barangaroo.
We were immersed in the Indigenous history of Sydney Harbour, the importance of the land to Australia’s Aboriginal heritage, and its significance to the clans of the Eora Nation that once lived where Sydney now stands. From the past to the present, Barangaroo is a place of spiritual and cultural significance. The Barangaroo Reserve is committed to being carbon neutral and water positive with zero waste emissions. I can highly recommend participating in this Aboriginal cultural tour of Barangaroo as a guided and immersive learning experience.
Who was Barangaroo? Barangaroo was a member of the Cammeraygal clan and the second wife of Bennelong, who acted as a liaison between Aboriginal people and early British colonists in New South Wales after their arrival in 1790. While Bennelong spent considerable time in the British settlement in Sydney, Barangaroo maintained her way of life with her people. Led by an Indigenous guide, the 90-minute walking tour took us through the 6ha headland of Barangaroo Reserve, taking in the 75,000 native Australian trees and shrubs that are a feature of the reserve. We were encouraged to smell and taste the plants that have sustained life in communities that lived in harmony
Participants learn about the reserve’s Indigenous heritage.
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 5
OUR PEOPLE
New starter profiles A warm Cummins welcome to all new starters who started with Cummins Asia Pacific in Q1 and Q2 this year - let’s get to know some of them. Shayne Stewart – Branch Manager, Darwin, Northern Territory, Australia What are three words to describe you? Honest, reliable, fair Where did you grow up? Darwin, NT What drew you to Cummins? The opportunity to join a global organisation What do you love about your job? The people and the product What’s something you’ve learnt in the past year? Never say never If Hollywood made a movie about you, who would play you? Matthew McConaughey Any fun random facts you wish to share with us about yourself? I have a healthy addiction to cycling and I play the guitar. Best holiday spot? Anywhere I can take my mountain bike! How have you found your time at Cummins so far? Busy and enjoyable If you could meet anyone, dead or alive, who would it be and why? Jimi Hendrix, so we could jam together
Grace Chee – Senior Marketing Communications Specialist - Asia Pacific, Singapore What are three words to describe you? Passionate, deep-souled, collaborative Where did you grow up? Singapore What drew you to Cummins? The company brand, then the role itself What do you love about your job? I’m only about three months with the company, and I’m still learning it. But I love the fact that I have a very supportive manager and great teammates – they help me make things happen. What’s something you’ve learnt in the past year? Since joining Cummins, I’ve learnt more about the power generation segment and the teams I’m supporting. It seems to me that Cummins is large and can be complex. If Hollywood made a movie about you, who would play you? Renee Zellweger (I love her character in Bridget Jones’s Diary) Any fun random facts you wish to share with us about yourself? I can fold my tongue in half but my siblings can’t – it seems most people I know can’t do this. Also, I can’t swim but I can float in the water for hours. Best holiday spot? Paris. I love the city very much and have been eight times. How have you found your time at Cummins so far? It’s been good and I’m really glad to become a member of this big family. If you could meet anyone, dead or alive, who would it be and why? Robin Williams, because I feel he must have been very intelligent with a deep soul.
Jowell de Asis – Project Manager Corporate Responsibility, Philippines What are three words to describe you? A people person Where did you grow up? In Imus, Cavite, Philippines where I am a youth leader What drew you to Cummins? Destiny – I clicked on a job opportunity at Cummins when the opportunity came knocking. I welcomed and embraced the challenge. What do you love about your job? As an educator and former youth leader, I love creating opportunities for young people. With Cummins setting up TEC in the Philippines, it’s a great opportunity to improve lives and create an impact in communities.
If Hollywood made a movie about you, who would play you? Tom Hanks Any random facts your wish to share about yourself? A former religious leader, in two to three years I could have been a Catholic priest. Best holiday spot? Anilao, Batangas, Philippines How have you found your time at Cummins so far? Eventful and challenging If you could meet anyone, dead or alive, who would it be and why? Dr Jose Rizal – I wanted to learn from his philosophies and vision for the Filipino society.
What’s something you’ve learnt in the past year? Be ready and embrace the change, plus learn to live with change.
6 JUNE 2022
Team Talk – powering your voices across Cummins Asia Pacific
CONGRATULATIONS
Service anniversaries Q1 and Q2, 2022 A huge congratulations to all employees who rolled over to a significant service anniversary milestone in the first half of 2022. We have so many valuable years of service and experience across the Cummins Asia Pacific business. In this edition of Team Talk we hear from Bryce Colville and Bob Lenton, who both rack up 35 years’ service with Cummins. What great achievements!
Bob Lenton
Bob Lenton is a Product Support Representative based in Mackay, currently supporting five mine sites and customers in the Bowen Basin, Central Queensland. Bob has worked for Cummins since January 1987, initially as a diesel fitter in the subs bay at Presto Avenue, Mackay, then moving into the engine rebuild section, truck bay and field service. He also spent a few years at the Cummins Emerald branch at its first location on the Capricorn Highway before moving back to Mackay field service.
Bryce Colville
Bryce is an On-highway Business Manager and throughout his 35 years with Cummins has held various roles in New Zealand, Papua New Guinea and Australia. Bryce, how does it feel to hit this service milestone? Another milestone – they seem to come around quick. I think it’s the opportunities I have had plus the interesting roles and variety of roles I’ve had that keep me going. During your 35 years with Cummins, what are some of the changes you have experienced? Challenging roles and challenging times, which is what I like. That has kept me going, and especially being able to help customers in their businesses – to see them grow along with Cummins. One change that stands out is the way business is conducted, i.e. Zoom calls, emails, social media, phone calls – not as much face-to-face visits as the old days. I am old school, so I enjoy being out with customers and I still think there is a significant need for this. Any favourite memories you would like to share? There are many – but working with so many great people who encourage me to be brave, speak up and have an opinion (and make a difference) come to mind. Meeting many valuable customers and helping them grow their businesses also. I had some special times in PNG over five years – being able to help shape the company, increase our product volumes, and encourage team development was great. What aspects of working at Cummins are your favourites? Being involved with the customers and helping them find solutions to grow their businesses. What are some events, opportunities, and areas of development you anticipate seeing with Cummins? Getting back to grass roots business and helping to find solutions for our customers to keep them using Cummins as their number one choice. Also increasing our resources where required, plus developing and retaining our people.
Bob transitioned into a product support role in 1993, then into a regional position with service engineering as a HHP DFSE counterpart for several years until he returned to his current role in 2011. How does it feel hitting this service milestone? I’m grateful to have had many opportunities presented to me during my time with Cummins and, in this economic climate, I feel privileged to have been able to maintain continuous employment for such a long time. Over my 35 years, I have been able to develop great working relationships with my colleagues and customers and am proud of the achievements I have accomplished plus the job security I have managed to maintain. During your 35 years with Cummins, what are some of the changes you’ve experienced (both work and personal)? During my 35 years I have seen many changes within Cummins and the mining industry, from a workplace health and safety aspect, IT, and the number and size of Cummins powered mining equipment. Before other regional branches were established, the area covered by Cummins Diesel Sales and Service Mackay, as it was known then, was a very large portion of central and north Queensland. This is now supported by an additional four branches – Emerald, Cairns, Townsville and Mt Isa. One of my earliest memories was, while returning from field service jobs and before mobile phones, we had to make regular contact with the field service supervisor via public phones (some of you may remember the red phone boxes on the side of the road), and check if we were heading home or to another job. Around the early 90s, we saw the introduction of electronically controlled engines. To assist with troubleshooting faults on these engines, we first used Compulink, which was a large box with a small digital screen. Our diagnostic tools then became laptops and Insite and Inline adapters which improved our troubleshooting capabilities, enabling us to recalibrate ECMs and clear fault codes when required. I was fortunate to be involved with the first of two Le Tourneau Titan T2200 truck fleets that went into service at the Saraji and Blackwater mines. Those trucks were one of the first 2,000 HP engines to come into Queensland in the late 80s and early 90s. Over the years, we have seen engine horsepower increase to 3,500 with the QSK78s fitted to Komatsu rear dump trucks and, in recent years, the introduction of the T4 emission certified QSK60 T4 engines. Personally, as time moved on, I got married, had a son, and
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 7
CONGRATULATIONS purchased my own home. Working for this length of time has seen my expertise and confidence in doing my job increase while giving me financial and job security. As I look to the future, I know I will be able to retire with peace of mind, for which I am grateful to Cummins.
Director Aftermarket update: Travis Lloyd
Any favourite memories you’d like to share? I was involved with the first Liebherr R996 excavator to go into operation which, at the time, was the largest excavator in the world. I was fortunate to visit the gold mine at Grasberg Freeport, Indonesia, in my role as DFSE Counterpart and attended a QSK78 training course in Salt Lake City, United States, and saw snow for the first time. Being presented with my 30-year certificate by Tony Satterthwaite, Vice Chairman, during a visit to Mackay. What aspects of working at Cummins are your favourites? Working in a team environment and being able to help customers and the service and parts departments, while having the support of a global network. Job security and satisfaction – being able to advance my career working as a diesel fitter in field service and into my current role as a Product Support Representative. Being able to do my jobs for the past 35 years with the support of Cummins has been a great achievement for me, a boy from the small outback town of Winton. What are some events, opportunities, and areas of development you anticipate seeing with Cummins? I would like to continue learning and developing my skills to better support Cummins’ customers in the mining industry in making Cummins their first choice and to maintain my support of the Mackay community through Cummins EEEC events. Before I retire, I wonder if I will see the introduction of electricpowered vehicles at Queensland mine sites and further development of hydrogen fuel cells. I wonder how Cummins will be involved with these changes in supporting their customers in reducing emissions.
Travis Lloyd has been appointed as Director Aftermarket, Asia Pacific, replacing Jason Chong. Travis joined Cummins in 2016 as Regional Aftermarket Sales Leader, Northern Region, before moving to Aftermarket Sales Leader, South Pacific, in 2019. As Aftermarket Director, Travis is responsible for driving and delivering the Asia Pacific aftermarket strategy and leading the aftermarket product management, business development and sales teams across Asia Pacific. “I’m truly grateful for the opportunity to lead our APAC Aftermarket team. I take over from Jason Chong, who did a remarkable job in a short time. He set the foundations for a relatively new team and aligned us behind the business strategy. “After nearly six years at Cummins, I hold a genuine passion for our aftermarket business. I thrive on the opportunity to challenge the way we do things now and into the future. For our aftermarket team to be successful we must ensure we do three key things well: 1. B e strategic – we must concentrate our resources on the few things that will drive competitive advantage. 2. B e innovative – develop products and services that create a measurable margin of difference to our customers and give them a compelling reason to choose Cummins. 3. B e collaborative – improve the way the aftermarket team works with our business which leads to greater innovation, improved clarity and alignment and increased success.
I look forward to sharing more about who we are as an aftermarket team and how we are supporting our business. I would like to thank all of those who have reached out and shared kind words of support since the appointment, it’s greatly appreciated. – Travis Lloyd, Director Aftermarket
Bob on the job.
8 JUNE 2022
Team Talk – powering your voices across Cummins Asia Pacific
OUR PEOPLE
Service recognition Please join us in congratulating the following employees who celebrated a service milestone in Q1-Q2, 2022.
Month JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN
Anniversary level 40 35 35 30 30 25 25 25 25 25 25 25 25 25 25 20 20 20 20 15 15 15 15 15 15 15 15 15 15 15 15 10 10 10 10 10 10 10 10 10
Employee name
Location
Country
Stephen Linden David Sharma Bob Lenton Kevin Ryder Wee Ming Ku KiYoung Choi Eunsik Jeon BoHang Jo Bong (BongSeok) Kim Eungjo Kim Jason (JongSeok) Lee SangYoung Lee SangYeop Oh KeunHo Park Dick (Donggi) Shin Damian Scott Benjamin Mckay Macreynold Ginolos Julie Cabrera Sorofah Mat Rodzi Huy Nguyen Matthew Lawrence Matthew Mifsud David Orr Shirantha Perera Eng Hock Ooi William Amish Ryan Dawes Alex Nota Callum Wolfenden Jaswant Sarwara Chee Wai Chan Soon Loo Oh Jiayan Wang Muhammad Jalil Stuart Quinn Letchumanan Arokiasamy Abu Umar Daniel Bray Jordan Brown
Carole Park Manukau City Mackay Carole Park Singapore Chonan Chonan Chonan Chonan Chonan Chonan Chonan Bundang Bundang Chonan Carole Park Scoresby Laguna Laguna Puchong Laverton Pooraka Wetherill Park Laverton Scoresby Singapore Pooraka Geraldton Perth Perth Perth Singapore Singapore Singapore Puchong Wetherill Park Singapore Singapore Muswellbrook Tamworth
Australia New Zealand Australia Australia Singapore South Korea South Korea South Korea South Korea South Korea South Korea South Korea South Korea South Korea South Korea Australia Australia Philippines Philippines Malaysia Australia Australia Australia Australia Australia Singapore Australia Australia Australia Australia Australia Singapore Singapore Singapore Malaysia Australia Singapore Singapore Australia Australia
Team Talk – powering your voices across Cummins Asia Pacific
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OUR PEOPLE
Month JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN JAN FEB FEB FEB
10 JUNE 2022
Anniversary level 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 40 25 25
Employee name
Location
Country
Jayden Geaney Dean Sempf Kieran Smith Kevin Baxter Nicole Driver Deon Roseneder Chieko Sugawara Randall Tuxworth Reece Ballai Darrell Bartley Ben Bubnich James Cazneaux Lynden Draper Alex Hannouf Alex Heidemann Lewy Holz Daniel McClelland Jim Millar John Oberer Daniel Rodoreda Ryan Sytsma Brendan Thiess Natasha Van der Roest Justin Walker Robert Woodard Phillip Yeo Ray Cankurtaran Brandon Kelly Chloe McDiarmid Victor Lim Tania Posala Davy McAleese Steven (Sarge) Argent Nadira Azmi Corley Jackson Rob Price Jeremy Corbett Liam Gray Liam Hensler Reece Irwin Will Jones Tom Kruger Calib MacArthur Callum Morgan Kaleb O’Brien Nick Page Morgan Price Matt Richards Hayden Rouse Brad Saffin James Swainston Tony Borg Egle Parker Mohd Shaik
Perth Muswellbrook Muswellbrook Laverton Wetherill Park Carole Park Minato Carole Park Toowoomba Carole Park Perth Carole Park Campbellfield Carole Park Laverton Laverton Perth Perth Mackay Perth Carole Park Carole Park Wedgefield Wetherill Park Tomago Hume Wetherill Park Mackay Mount Gambier Puchong Manukau City Perth Geraldton Puchong Wedgefield Perth South Grafton Karratha Mackay Tamworth Tomago Emerald Perth Campbellfield Perth Perth Carole Park Mildura Wodonga Kalgoorlie Wetherill Park Campbellfield Scoresby Singapore
Australia Australia Australia Australia Australia Australia Japan Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Malaysia New Zealand Australia Australia Malaysia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Australia Singapore
Team Talk – powering your voices across Cummins Asia Pacific
OUR PEOPLE
Month FEB FEB FEB FEB FEB FEB FEB FEB FEB FEB FEB FEB FEB FEB FEB FEB FEB FEB FEB FEB FEB FEB FEB FEB MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR MAR APR APR
Anniversary level 25 20 20 15 15 15 15 10 10 10 10 5 5 5 5 5 5 5 5 5 5 5 5 5 40 25 20 20 20 15 15 15 15 15 15 10 10 10 10 10 10 10 10 5 5 5 5 5 5 5 5 5 35 25
Employee name
Location
Country
Abdul Sinda Mydin Adam Isbister Adrian Curran Tenkarai (Venkat) Venkatesan Daniel McKenna Aaron Rigby Scott Kendall Nobu Hirokado Antony (Dohyoung) Kim Brad Moroney Paul Wooding Minguk Lee Hidemasa Takasugi Mohd Ngadiron Philip U’Ren Aimee Peart Paul Peterson Yoshiyasu Koga Hitomi Fujimaki Hanbit Fujimaki Ramuel Romantico Edgar Sical Amanda Rapa Belinda Weismantel Kenneth Rose Chai Heng Tay Brooke Jacka Gregory Page Jason (Jesung) Jang Nathan Rummeny Brendon Edmonds Zayar Swe Aileen De Jesus Deb Esplan Jeffrey Ingrey Mohamed Abdullah Azman Ayob Melor Mohd Abdoh Aki Sato Fintan Billings Johari Bin Abdul Jamil Tenny Chin Agrippa Mukoko Katie Addinsall Darren Bain Sam Bhat Helen McCabe Michael Holes Shawn (Suyun) Kim Reynaldo Magan Kitae Kim Glenn Proud Siu He Ting Kheng Leng Yiam
Singapore Wetherill Park Wetherill Park Scoresby Tomago Mount Gambier Tamworth Minato Suwon Scoresby Mackay Suwon Minato Puchong Tamworth Kalgoorlie South Grafton Minato Minato Suwon Laguna Laguna Laverton Townsville South Grafton Singapore Pooraka Tomago Gangnam Emerald Tomago Singapore Laguna Perth Mackay Singapore Singapore Singapore Minato Perth Sandakan Tawau Muswellbrook Wodonga Devonport Manukau City Scoresby Minato Chonan Laguna Suwon Hume Sibu Singapore
Singapore Australia Australia Australia Australia Australia Australia Japan South Korea Australia Australia South Korea Japan Malaysia Australia Australia Australia Japan Japan South Korea Philippines Philippines Australia Australia Australia Singapore Australia Australia South Korea Australia Australia Singapore Philippines Australia Australia Singapore Singapore Singapore Japan Australia Malaysia Malaysia Australia Australia Australia New Zealand Australia Japan South Korea Philippines South Korea Australia Malaysia Singapore
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 11
OUR PEOPLE
Month APR APR APR APR APR APR APR APR APR APR APR APR APR APR APR APR APR APR APR APR APR APR APR APR APR APR APR APR MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY MAY
12 JUNE 2022
Anniversary level 20 20 20 15 15 15 15 15 15 10 10 10 10 10 10 10 5 5 5 5 5 5 5 5 5 5 5 5 25 25 25 25 20 20 20 20 15 15 15 15 15 10 10 10 10 10 10 10 5 5 5 5 5 5
Employee name
Location
Country
Trevor Nelson Ainslie Fisher Sam Van Leeuwen Tatsuo Hoshino Kate (YoungHee) Shin Renee Hamilton Robert Foo William Valer Alegria Renee Smith Paul (Daeha) Kim Taurus (Jaesuk) Park Rasman Robinson Scott Stratton Chester Koo Brendan Fraser Adelina Ybanez Mika Ariga Shuko Fukura Hiroko Hasegawa Mohd Mansor Takahiro Watanabe Sai Tun Tun Lin Shaun Briner Suzy Grdosic Lauren Mather Felix Okoli Ashley West Minho Na Nancy Ong Dean Daniell YongChan Lee Dave Leach Rolando Siscar Steven Roberson Adam Grigull Christopher Searle Andy (Weon) Huh Tads Ishii Heather McCurry Lillian Loh Phillip Bates Satoshi Morozumi David Chung Jessie Wang Larry Castillo Venkatesh Krishnamoorthy Arvin Bongayal Drummond Gray Christian Almeida Lewis Dickson Dwayne Ruf Hiroaki Sato Ahmad Khamis Crystal (Sujeong) Lee
Kalgoorlie Wetherill Park Emerald Minato Chonan Carole Park Kalgoorlie Emerald Mackay Suwon Suwon Sibu Scoresby Singapore Kilsyth Scoresby Minato Minato Minato Johor Bahru Minato Singapore Pooraka Perth Scoresby Kilsyth Kilsyth Suwon Puchong Carole Park Chonan Emerald Laguna Scoresby Tomago Tomago Gangnam Minato Mackay Perth Muswellbrook Minato Sibu Scoresby Laguna Singapore Laguna Perth Scoresby Scoresby Pooraka Minato Singapore Chonan
Australia Australia Australia Japan South Korea Australia Australia Australia Australia South Korea South Korea Malaysia Australia Singapore Australia Australia Japan Japan Japan Malaysia Japan Singapore Australia Australia Australia Australia Australia South Korea Malaysia Australia South Korea Australia Philippines Australia Australia Australia South Korea Japan Australia Australia Australia Japan Malaysia Australia Philippines Singapore Philippines Australia Australia Australia Australia Japan Singapore South Korea
Team Talk – powering your voices across Cummins Asia Pacific
OUR PEOPLE
Month MAY MAY MAY MAY MAY MAY MAY MAY MAY JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN JUN
Anniversary level 5 5 5 5 5 5 5 5 5 35 30 25 25 25 25 20 20 15 15 15 15 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
Employee name
Location
Country
Tomas Hollings Hayley Martin Adam Boys Leslie (Kyoungmin) Kim Andrew Morris Samantha Parr Candace Roper Pisal Bin Mohammad Sa’ad Bowen Gu Bryce Colville Zarina Noh Apang (Junaidi Pan) Mohd Voon Patrick Wong Lee Hewitt Geek (Gina) Tan Trevor Mcdonnell Rudi Adjrun Jamie Wilson Henk Oosthuizen Eric Waters Tamara Wenn-Coltman Sainah Binti Saleh Aziz Bin Sairi Kyuhak Han Dong Sik Kim Lee Kyoung Lee Moonsick Lee Seonjae Lee Jaehyun Park Hyunsoo Woo Eugene Chan Mal Matthews Grant Turnbull Jen Case Jestine (Jung Eun) Seo Sienna (Sunyoung) Kim Isaiah Devasahayam Abel Chwee Hoe Lim Po Reen Tan April Anore Muzaffri Bin Murtadza Arlyn Valencia Lee Thin Goh Dawn Balbar Ben Kearns Anna Joven Rossette Mendoza Roger Chua Dhruv Pandya Hailey (Hyeyeon) Lee John Boshev Teresa Cheung Sukhoon Kang Evan Tay
Laverton Scoresby Swan Hill Suwon Pakenham Wetherill Park Perth Singapore Singapore Laverton Puchong Puchong Tawau Palmerston North Singapore Scoresby Mackay Scoresby Mackay Minato Perth Singapore Singapore Suwon Suwon Suwon Suwon Suwon Suwon Suwon Singapore Perth Perth Muswellbrook Suwon Suwon Singapore Singapore Singapore Laguna Puchong Laguna Miri Laguna Hume Laguna Laguna Singapore Scoresby Chonan Tomago Scoresby Suwon Singapore
Australia Australia Australia South Korea Australia Australia Australia Singapore Singapore Australia Malaysia Malaysia Malaysia New Zealand Singapore Australia Australia Australia Australia Japan Australia Singapore Singapore South Korea South Korea South Korea South Korea South Korea South Korea South Korea Singapore Australia Australia Australia South Korea South Korea Singapore Singapore Singapore Philippines Malaysia Philippines Malaysia Philippines Australia Philippines Philippines Singapore Australia South Korea Australia Australia South Korea Singapore
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 13
OUR PEOPLE
Welcome to our new apprentices Between January and June 2022, Cummins welcomed 58 new apprentices across our Australia, New Zealand and Papua New Guinea branch network. To support their success, Cummins provides first-year apprentices with new toolkits, fully stocked with Sidchrome and Kinchrome tools. All toolkits are tailored to apprentices’ specific trades, such as mechanical or electrical, and designed to last them throughout their careers.
Tai Blair, Auckland Branch – Northern region.
New apprentices – Perth Branch, Western region.
Amy Nitsche, Claire Redding and Jesse White, Mt Gambier Branch – Western region.
Georga Shailer (left) at the Townsville Branch – Northern region.
Mt Gambier Branch mechanical apprentice Claire Redding has won the Most Outstanding Student – Mt Gambier Program 2021 award at the Automotive Industry Apprenticeship Awards. This is not Claire’s first time at the branch. Before successfully securing her apprenticeship, Claire had in-branch work experience and gained a Certificate II in Automotive while completing Year 12 at Grant High School.
Toby Arundel and Kye Sweeney, Wodonga Branch – Central region.
14 JUNE 2022
Team Talk – powering your voices across Cummins Asia Pacific
OUR PEOPLE Aaron Stock: What was the highlight of your apprenticeship? “Gaining experience working in the Field Service Team and getting experience in a variety of applications.” Where do you see your career at Cummins heading? “Gaining more experience and knowledge and becoming a role model for younger apprentices beginning their journey.”
Claire Redding – Mt Gambier Branch.
Jesse White, Riely Knightly, Amy Nitsche and Claire Redding at TAFE Mount Gambier SA workshop working with Cummins ISF training module.
In May there were three apprentice completions, Cemil Fedai, Aaron Stock and Tristan McKinnon. The Apprentice Program Team congratulates them. All three completed a Certificate III in Heavy Commercial Vehicle Mechanical Technology. They have all accepted full-time roles as technicians at their local branches. Cemil is based at our Campbellfield Branch, Aaron is at the Laverton Branch and Tristan at the Mt Gambier Branch. We asked each a few questions about their journeys so far at Cummins.
Is there anybody you would like to thank? “All the branch supervisors and the apprentices I started my time with.”
Aaron Stock
Tristan McKinnon: What was the highlight of your apprenticeship? “The ongoing development, learning and personal growth.” Where do you see your career at Cummins heading? “Getting more experience and further developing my current skills and knowledge. Continuing to work at the Mt Gambier Branch.” Is there anybody you would like to thank? “Cummins for the opportunity by giving me an apprenticeship but, most of all, the continued support and guidance from the Mount Gambier team.”
Cemil Fedai: What was the highlight of your apprenticeship? “Meeting people from different backgrounds and getting an appreciation of the way they work.” Where do you see your career at Cummins heading? “I enjoy working on the workshop floor but see me heading into a PowerGen role in the future and working in different regions.” Is there anybody you would like to thank? “All my colleagues in the Campbellfield Branch for their guidance, I could not have done it without them.” Mt Gambier Branch Manager Leigh Newton with Tristan McKinnon.
Lynden Draper (Supervisor), Cemil Fedai and Richard Swiatek (Operations Manager).
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 15
MILESTONES
Scoresby reopening: first day back for some, and first day in for most
Australian Trucking Association: Woman of the Year Award
On 4 April, the Cummins Scoresby site welcomed back all staff into the office after two years of restrictions brought on by the pandemic.
On-highway Product Manager Asia Pacific Lora Miller presented the winner of the National Trucking Industry Woman of the Year Award on behalf of Cummins at the Trucking Australia conference on the Gold Coast on 6 May.
Upon reopening, we were joined by a mix of returning employees and new hires who experienced the office for the first time. The special occasion was celebrated with morning teas throughout the week where coworkers could meet as staff mingled in the kitchen. Director - Customer Support and Business Transformation, Asia Pacific, Julia Utan welcomed office employees back and thanked those who continued to be present in the facility over the last couple of years. The PDC staff were recognised with “thank you” cupcakes for their efforts to keep the business running in-person and office staff received “welcome back” cupcakes.
The award recognises the strong professional or personal contribution made by a woman in the Australian trucking industry. The winner was Leanne Dyer, On the Pads, who unfortunately could not attend the gala dinner presentation to accept the award. Leanne was gifted a one-week international travel package to visit the Cummins factory in the United States. In her speech, Lora talked about how Cummins supports women in the automotive industry, from employees taking the initiative to celebrate their female co-workers and educating themselves to break the bias on gender discrimination, to the number of resources and opportunities available for career development. She highlighted that, over the last four years, there has been a steady increase in the number of female apprentices and, this year alone, there were 19 females in the apprentice program.
Julia Utan welcoming office staff back into the facility.
Lora Miller presenting the Woman of the Year award.
16 JUNE 2022
Team Talk – powering your voices across Cummins Asia Pacific
APLT GETS TOGETHER
Lunch with the Asia Pacific Leadership Team
From left to right: Mike Fowler, Lauren White, Tim Worme, Mia Wilson, Ben Lister, Stacey Gard, Peter Jensen-Muir, Steve Cummins, Neil Husband, Craig Wilkins, Monika Gietz, Nuno Cabral, Jason Chong, Tim Hickman, Jenoy Joykutty, Sowmya Chaturvedi, Julia Utan, Riette Le Roux and Alan Loleng.
A lunch at the Scoresby site on 11 May commemorated the Asia Pacific Leadership Team flying in for in-person meetings. The office atmosphere during the week was lively as employees from other Cummins branches across Melbourne also visited and were able to catch up with up with co-workers they haven’t met in a long time. Peter Jensen-Muir kicked-off the gathering by introducing himself and members of the leadership team to the staff present and wrapped up the opening comments by extending his thanks to staff across the region: “I just want to add my thanks to everyone – we had an incredible 2021. As a business we took care of customers, we took care of each other and we had our seventh consecutive record performance in terms of profitability and our best revenue year, which is hard to imagine with all the constraints and challenges. The only way we could do that was through the effort everyone has done here and across our branch network in keeping up with our customer support and caring for each other.
Tony Satterthwaite, our vice chairman, calls the Asia Pacific region ‘the rock’ – we commit and we deliver and I thank you for being the people who help us deliver that. Echoing Ben’s [Lister] comments, there are a lot of people who haven’t worked from home during the pandemic but have actually been out in our warehouses, in our branches, in field service, flying in and out of remote locations and have really taken care of our customers. I think we’ve built loyalty for Cummins through this period by really taking care of our customers and that’s the support services we are known for. So, I want to say thank you for that, and thank you for an outstanding quarter.
“It was really exciting to get through Q1 because we had so many headwinds. We’ve got labour shortages, we had more than 250+ jobs open, we had cost escalation, we had supply chain disruption. And yet in Q1 we delivered a record revenue across Asia Pacific and a record earnings before interest and tax – so an absolutely fantastic set of results. I want to thank you for that, it’s an incredible achievement to be able to do that quarter after quarter.
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 17
BACK TO THE OFFICE
Returning to the office with Lauren White and Mark Graydon
Lauren White
Mark Graydon
During lunch with the Asia Pacific Leadership Team, Lauren White, HR Director of the Asia Pacific region, and Mark Graydon, IT ERG Systems Manager, were interviewed about their experiences working from home and returning to the office. How do you find the office, compared to pre-pandemic? Lauren: “It’s very different. I’m not used to it being quiet; I’m used to seeing a lot of people around. But it is pleasing to see every week there are more and more people coming in.” Did you catch up with many people today? Mark: “Lots and lots. I saw people I have worked with overseas and bumped into people I have been communicating with on Zoom.” What are some big changes you or your team has experienced? Mark: “We got a dog. At the moment my wife is going into work once a week and I don’t know what I’ll be doing yet, but the dog is going to have some serious anxiety when there’s no one in the house. I tried to be homeschooling teacher, which was interesting. It was like another job, trying to do your job plus teaching a child or, for some, children. That was a tough year because they didn’t spend much time in school.”
18 JUNE 2022
Lauren: “A few people in the HR function have had babies, so they’ve been pregnant during the lockdown, had their baby and come back after parental leave so that’s been life changing for a few team members. A few colleagues have made lifestyle decisions. They’re still with Cummins but have moved interstate so that’s exciting. But I’m still here, no significant change for me.” How did you find working from home? Lauren: “In the beginning I felt really challenged. I didn’t have a home office set-up and I’m naturally someone who likes interacting with people, so I did find it difficult. “Fast-forward 18 months and I’ve got used to working in my home office — but I do enjoy coming into the office. The hybrid style works for me, it’s just a matter of coordinating school dropoffs and pick-ups and making sure you’re in on days when people are here to get that energy from others.” Mark: “We were used to working at home, so I don’t mind it. But, from a team dynamics point of view, it’s important to have in-person interaction. Right now, we’re interviewing everyone to see what our new ways of working will be – how often we need to be in the office and when we need to see each other face to face.” What do you think work will be like for everyone in the future? Lauren: “Teams and individuals are working out what works for them. Over time we’ll see more people coming into the office, but it will just take time.” Mark: “Regardless of what happens in the future, everything has changed we won’t ever go back to the way we were. People will definitely be working in a hybrid mode for quite a while and personally I like it.”
Team Talk – powering your voices across Cummins Asia Pacific
INNOVATIONS
Business Impact Awards By James Foott | Manager, On-highway Engineering, APAC
Cummins employees help us produce outstanding solutions for our toughest problems. The ideas and innovation we pursue lead to dependable solutions for our customers’ and the company’s success. The Business Impact Awards recognise work that supports overall business goals and embodies Cummins’ Mission, Vision and Values. Andrea Lucas and Giang Mai from the Asia Pacific Engineering Team were recognised with DBU Business Impact Awards for 2021.
Andrea Lucas
Giang Mai
Giang’s Business Impact The Environmental Impact Award recognised Giang’s project to develop the X15e6 Hill Climb Assist (HCA) feature. Upon launch of the X15e6 X1 series engine in Australia some customers noted a degradation in performance climbing hills relative to the Euro5 version. The project involved designing and developing a HCA feature which included engine and transmission software plus hardware resulting in a simple switch drivers could use to increase performance when climbing hills without trade-off on fuel economy.
Andrea’s Business Impact The Customer Impact Award recognised Andrea’s project to design an oil level diagnostic system for QSK60 MCRS Tier 2 Engines. A customer had requested oil level monitoring systems in QSK60 MCRS engines like legacy engines. The project resulted in reduced engine downtime and helps avoid catastrophic failure, realising significant savings. There was a benefit in reducing customer safety risks and operating time through not having to manually check oil levels every three days. The project has been replicated in the Tier 4 product and adopted in South America, sharing the lessons we have learnt and improving Cummins’ offering globally.
With the HCA feature, drivers no longer rely on aggressive gear shifting resulting in higher fuel consumption to climb hills. The nominal 6% fuel consumption improvement reduces the amount of C02 and other pollutants, such as NOx and particulate matter. That could lead to a reduction of 20,460kg of C02 per engine annually. Customers also are seeing significant overall fuel economy improvement across fleets equivalent to an annual reduction of $12,374 per engine. The feature has been shared with global teams and implemented in Mexico already.
World Culture Diversity Day celebrated in Scoresby By Stella Atherton | Project Manager
The Asia Pacific Cultural Resource Group (APCRG) gathered at the Scoresby, Melbourne, office on 26 May to celebrate the World Day for Cultural Diversity for Dialogue and Development. Recognised in May, the annual World Day for Cultural Diversity gives people an opportunity to deepen their understanding of the richness of world cultures and the essential role of intercultural dialogue for achieving peace and sustainable development. APCRG’s event was opened by Riette La Roux, who acknowledged Traditional Owners and paid respects to the Bunurong, Wurundjeri Woi-wurrung and Wadawurrung peoples on the lands in and around where the event was held. Asia Pacific IT Director and event guest speaker Alan Loleng shared insights into Asia Pacific’s rich history of multiculturalism
and how the region plays an important role in diversity at Cummins. Alan shared personal anecdotes that featured his passion for diversity through food. Using examples from the Philippines, Alan discussed the wide variety of cuisines, flavours and ingredients that vary across the country and in nations across the Cummins APAC region and throughout the world. Staff were encouraged to bring traditional dishes from different countries to share in a potluck lunch. Dishes included Filipino Bam-I, Vietnamese rice paper rolls, Indian vermicelli kheer and Filipino bico. The group also participated in a multicultural scavenger hunt, with Uyen Vu winning the challenge. Stella Atherton awarded prizes to the winners of the ‘Harmony in Sound and Music’ game that took place during the APCRG Harmony Day celebration in March 2021. Congratulations to Jackie Harry, Megan Skwierawski and Vai Gokhale who were each awarded a gift card.
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 19
CUSTOMER CARE The Cummins Asia Pacific Customer Care Award aims to develop a customer-centric culture by celebrating exceptional customer support. The award recognises staff who have gone above and beyond in customer support within the region. If you would like to acknowledge your team members, nominate now.
Q4, 2021 - Customer Care Award Winners Winner(s)
Role(s)
Location
Customer
Lee Hewitt
Truck Bay Supervisor
Palmerston North
Ken Linklater
David Poole
Field Service Supervisor
Tamworth
Maules Creek Coal
Shoji Ina
Previous: Warranty Analyst Current: Application Engineer
Cummins Japan
Cummins Japan OEM Dealers, Cummins Japan Engine & Powergen dealer support
Kevin Adams, Ben Martin, James Gregor
Product Support and Field Service Technician
Newman (Pilbara operations)
RioTinto Hope Downs 1
Q1, 2022 – Customer Care Award Winners Winner(s)
Role(s)
Location
Customer
David Sharma
Technician
Auckland
Te Aponga Uira
David Orme
Field Service Supervisor
Cairns
Q-Build
David Ford
Parts Interpreter
Muswellbrook
Bengalla, Yancoal
Richard Swiatek, Robert Morham, Jason Poh, Kris Vanderkolk and supporting team
Operations Manager, Policy Manager, Parts & Service Sales Leader, Planning Leader
Campbellfield, On-highway customers Scoresby, Singapore, Brisbane
Net Promoter Score What is NPS? Net Promoter Score (NPS) is a metric used in customer experience programs. It measures the loyalty of customers to an organisation. NPS scores are measured with a single question survey, “How likely are you to recommend us on a scale from 0 to 10?”. It is reported with a number from -100 to +100, a higher score is desirable. Respondents give a rating between 0 (not likely at all) and 10 (extremely likely) and, depending on the response, customers fall into one of the following three categories to establish an NPS score:
How is NPS calculated? The final NPS score is calculated by subtracting the percentage of detractors from the percentage of promoters. For example, if 10% of respondents are detractors, 20% are passives and 70% are promoters, the NPS score would be 70% - 10% = 60. Our NPS target is 65.
NPS formula
2022 Q1: NPS results
The three types of NPS respondents
20 JUNE 2022
Team Talk – powering your voices across Cummins Asia Pacific
CUSTOMER CARE Aggregating the NPS scores in January, February and March, the NPS result for 2022 Q1 is 59, six points away from our yearly NPS target of 65. Of the 473 surveys completed, the promoters, passives and detractors are 330, 92 and 51 respectively.
2022 Q1: Verbatim comments
Last year, the business transformation team launched the Customer Experience Improvement Project. This was an opportunity for our people to contribute to the transformation of our business and improve customer experience with your ideas, suggestions or recommendations. The best ideas each win a voucher. After 12 months, the idea that created the biggest impact is eligible to win the Customer Experience Award. Click here to review all voucher amounts. Congratulations to the following winners who had the top ideas in their regions.
NORTHERN REGION Terrence Clarke Jeffrey Ingrey Madeline Wouters
WESTERN REGION
From the verbatim comments the top strengths and improvement areas are:
Top 5 What we do well: 1. Q uality service 2. R esponsiveness 3. C ommunication 4. D ependability 5. E xperienced staff
Randall Atkinson Gus Meyer-Jones Trevor Nelson
SINGAPORE Jason Poh Evan Tay
CENTRAL REGION Chris Heffernan Dylan Matheson Simit Mehta Ashley Float Peter Hambrook Kyle Miller
Top 5 What we should improve on: 1. R esponsiveness 2. C ommunication 3. F ix right 4. A vailability 5. I nvoicing
NEW ZEALAND Graham Southall
For more information, visit the NPS Power BI tool
PHILIPPINES Natalie Merla
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 21
CUSTOMER CARE
Shoji Ina: Customer Care Award Winner Shoji Ina, Application Engineer for Cummins Japan, was interviewed about his win for Q4, 2021.
Ethics and Compliance celebrates 10 years as a function By Stacey Gard | Director of Ethics and Compliance, APAC
Although business integrity and compliance has always been a Cummins priority, 2022 marks the 10th anniversary of the creation of Ethics and Compliance as a separate function. The Ethics and Compliance function focuses on helping Cummins maintain its tradition as an ethical company as it continues to grow globally. What do you think contributed to your win? I remember 2021 was very difficult throughout the year, but I am not aware I did anything special. If I were to imagine why I received this award, I feel it was in recognition of the fact I faced my work as an employee of Cummins Japan under any circumstances. Tell us about a difficult situation you faced with a customer and how you solved the problem. Sometimes a problem requires knowledge outside our expertise. However, a shortcut to solving a problem is to first understand the problem in person. The other person may not necessarily be the customer but, if you are solving a problem, you need to spend time getting to know the problem’s root cause. Even if it requires expertise to understand, don’t start by asking an expert. Instead, do your own research first and then confirm with an expert that your understanding is correct based on your findings. All that work could build stress over time. How do you overcome stress? Do you have a magic formula? When the weather is good, I go for a walk around my office or home almost every day during the lunch time. It helps to clear my head and I recommend it to everyone.
Ethics and Compliance is responsible for policies about business conduct including, but not limited to, anti-bribery and prohibited payments, export controls, data privacy, and conflicts of interest. I joined the Ethics and Compliance team in March 2018 and have really enjoyed proactively training and communicating to employees to ensure they have all the information to make ethical decisions that enact the Cummins values. During COVID-19 this was done via Zoom training, so I look forward to meeting you again face to face soon. 2022 is a big year for the Ethics and Compliance team as we focus on strengthening the foundation of good governance by refreshing our strategy, conducting the 2022 risk assessment process and celebrating our anniversary, so please look out for opportunities to interact with me and the team. I encourage you to visit the Ethics and Compliance homepage (sharepoint.com) which has some great information about the Code of Conduct, Cummins core policies and compliance focus areas. It provides a link to report ethics concerns.
What hobbies do you have outside work? When I have time, I drive to the Honmoku area in Yokohama, park my car in a cheap parking lot, and walk to Red Brick or Minato Mirai. I have been addicted to the electric bass since I was a student and usually play it on Fridays before bedtime while listening to JPOP on my headphones. Recently, I have been unable to play in a band due to the pandemic.
22 JUNE 2022
Team Talk – powering your voices across Cummins Asia Pacific
BRANCH EXCELLENCE
2021 Branch Excellence Awards Earlier this year, the 2021 Branch Excellence Award winners were announced for Asia Pacific.
Let’s hear from our winning branch leaders.
The awards program acknowledges excellence in operations and recognises significant achievements across our branch network.
It is great for the Brisbane branch to receive the branch excellence award as recognition for everybody’s hard work and commitment. Given the standard of other branches in this category it certainly is not an easy task. To win this award takes a consistent effort by everybody, sustained over the whole year. I could not pinpoint one area but more a holistic approach across all KPIs, hence a high level of communication and teamwork was achieved throughout the team. You cannot win this award with the work of one or a few people – it really requires teamwork and effort by all within the branch and those supporting the branch. This is the third time in six years the Brisbane branch has received this award and that’s made possible by a great collaborative team.
The awards were established to highlight Cummins’ focus on driving leadership with our people and our customers. On the people side, branch staff were assessed on their demonstrated commitment to health safety and environment, their level of participation in the community, focus on operational efficiency, and branch leadership. On the customer side, staff were assessed on their ability to put themselves in the shoes of our customers, proactively respond to service and support requests and, above all, exceed customers’ expectations. The awards criteria are 16 target metrics, taken from the operations dashboard. Branches that exceeded the most targets were awarded the most points. Some branches demonstrated great results in some areas, but the strongest branches maintained a solid performance across all criteria. For the awards program, branches are divided into four categories: Regional:
Brisbane, Mackay, Wetherill Park, Newcastle, Laverton, Pooraka, Perth, Karratha
Large:
Emerald, Toowoomba, Tamworth, Philippines, Muswellbrook, Darwin, Kalgoorlie, Singapore
Medium:
Cairns, Townsville, Leeton, Campbellfield, Pakenham, Wodonga, Mt Gambier, Port Hedland, Auckland, Palmerston North, Tawau, Puchong
Small:
Miri, Mt Isa, Grafton, Canberra, Swan Hill, Mildura, Devonport, Bunbury, Geraldton, Lae, Port Moresby, Bay of Plenty, Sibu, Sandakan, Japan, Johor
The 2021 Branch Excellence Awards Winners were: Regional:
Brisbane (led by Sean Hill) and equal winners Mackay (led by Glen Jones) and Karratha (Glen Evans and James Wilde)
Large:
Emerald (led by David Leach)
Medium:
Korea (led by Dick Shin)
Small:
Sibu (led by Andy Wong)
Sean Hill – Carole Park, Queensland, Australia
Glen Jones – Mackay, Queensland, Australia I am proud and honoured that Mackay has received this award – it’s something we have strived for. This is a huge team effort and shows everyone’s commitment to Cummins and our customers. I believe a continuing focus on customer uptime, parts inventory and customer DIFOT, WIP management and running profitable, safe repairs has helped us stand out and go over and beyond in 2021.
Glen Evans and James Wilde – Karratha, Western Australia We’re extremely proud of what our team has achieved in 2021. Although this was one of the toughest years we have witnessed, the caring, dedication and teamwork this team put in was amazing. Every person played a part and ensured we could not only meet but exceed our customer and business expectations. After being awarded most improved branch consecutively in 2019 and 2020, and now go on to win this award is a truly great accomplishment and an indication the branch is tracking in the right direction. We look forward to seeing what 2022 brings.
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 23
BRANCH EXCELLENCE
It is a really fantastic achievement and I am very proud of every person in the branch. Special mention to the parts and mining team led by Inderpal Sidhu for achieving 20+ midlifes on fleet of Komatsu trucks in a twomonth period, that generated an unexpected +$2M. Also leading the way for Emerald branch are Jay Hill, Sam Van Leeuwen and Emily Youman for outstanding contributions to the branch culture and KPIs, and always going the extra mile when required. Tersius Stander has been instrumental for helping drive a true safety culture in the Emerald branch.
Trades assistant upgrades to apprenticeship
David Leach – Emerald, Queensland, Australia
By Paul Traeger | General Manager, Papua New Guinea
When I became General Manager PNG, we had four trades assistants, one of whom was Erick Daniel, who had just started his 15th year as a trades assistant at the Lae branch, having joined Cummins in 2005.
Dick Shin – Korea We are very happy and honoured to get this award in 2021. I sincerely appreciate the efforts and dedication of all our service team members and am proud of them. All service team members faithfully adhered to the basic principle of service and did their best to fulfill their roles, which resulted in good results in all service indicators for 2021. We would like to thank all the service team members for their hard work and consideration for each other, despite the difficult environment of the COVID-19 pandemic. “Although it is difficult to always achieve the satisfaction of all customers, understanding customers’ situations is the best way to provide the best service. In 2021, the most focused area for improvement was WIP management. Many improvements were made, such as remodeling the old tool room and engine washing room for 5S and efficient work, which had a positive impact on other KPIs. Before starting the day’s work, the service team shares our daily schedule and safety noticse with all service technicians. We will continue to work together to provide high-quality customer support and service.
Erick soon talked to me about his desire to one day be a fully qualified tradesperson. In 2020 and 2021, we were unable to employ apprentices, however in 2022 we sought to bring on four (two mechanical and two electrical) for Lae and Port Moresby. Both mechanical apprenticeship positions were filled by men and both electrical positions by women. This demonstrates the PNG teams’ commitment to diversity. When we advertised for apprentices, Erick approached me and asked my opinion on whether he should apply. I immediately encouraged him and, once the recruitment process was complete, Erick was successful in securing an apprenticeship in Lae. I cannot fully describe how much this means to Erick. After 17 years of loyal duty as a trades assistant, Erick can finally fulfill his dream. He is the proudest apprentice I have ever had the privilege to work with. It is times like this when employees really see the good in what Cummins does for our people. This has not only touched Erick but the whole PNG team. There were heartfelt congratulations from everyone when Erick announced he had been successful.
24 JUNE 2022
I thank Lee-Anne Lauga and the Apprentice Program team, Tanya Kelly from HR for assisting in getting Erick on board, Nico Duno, Service Manager in Lae, and the recruitment team for their work. It has been a real honour to be part of Erick’s journey and something I will always remember.
Andy Wong – Sibu “I’m pleased, honoured and humbled to accept this meaningful award. It is great recognition to the team which will continue to drive momentum and propel more improvement. Our team over the year cautiously worked hard to create a safe work environment as well as pushing hard on the numbers. They were clearly aware of what needs to be done, closely engaging with customers and managing their expectations. Success came from the collective efforts of sales and operations teams. Great things in the business are never done by one person. They are done by a team of people.
During my time in Papua New Guinea, I have had many memorable moments, but none more special than this.
Erick Daniel enjoys his new role as an apprentice.
Team Talk – powering your voices across Cummins Asia Pacific
CONNECTING TOGETHER
Connecting across Cummins Asia Pacific THE POWER OF CONVERSATION CUMMINS ASIA PACIFIC EMPLOYEE PUBLICATION
ISSUE 37 | DECEMBER 2021
Asia Pacific Community site The Asia Pacific Community SharePoint site is a one-stop shop for everyone in the region. The site provides access to important resources, news, templates and updates from APAC business segments, for example, Marketing Communications, HSE, HR, Legal, IT and Corporate Responsibility. You can also keep up to date with ERG news and site connect links. Take time to review the site and reach out to the Asia Pacific Marketing Communications team with any queries or for further information.
Unleash the power of purple
INDEPENDENT POWER PRODUCER SUPPORTS REMOTE TOWN WITH CUMMINS GAS SOLUTION CASE STUDY
Genset paddled to island home
WWW: Tackling trade shortages
Milestone: 60 years in Japan
WHERE
Off-grid solution for remote town
Kyaw, Magway Region, Myanmar
PURPOSE
Provide an off-grid solution to increase the electrical power generation capacity of a remote town
SUPPLY
8 x HSK78G Natural Gas Generator Sets 1 x Digital Master Control 8000
Team Talk We want to hear from you for the Q3/Q4 2022 edition of Team Talk. Click on the Team Talk submission form under the Internal Communications quick links on the Asia Pacific Community site to submit your piece.
Follow Cummins Asia Pacific on our socials If you aren’t yet following our social media accounts, do it today. It’s a great way to keep up to date with what’s happening across the Asia Pacific region and an opportunity for you to re-share Cummins content on your personal socials. Cummins South Pacific Cummins New Zealand Cummins Southeast Asia @CumminsAPAC @CumminsJapan @cumminsasiapacific @cumminskorea
Asia Pacific weekly update Every Thursday, the Asia Pacific weekly update delivers a roundup of the latest news across the region. Employee announcements, functional updates, ERG events etc are all collated in one place in one update, so the latest news and announcements are not lost among your many emails.
Cummins Asia Pacific
Do you have something to share or promote? Click on the Internal Communications Request form under the Internal Communications quick links on the Asia Pacific Community site, or click on the link in the APAC weekly update footer to submit your news.
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 25
PLANET 2050
Time to get ENVolved with environment Anyone can get ENVolved in creating positive environmental impacts. If you are passionate about environment and sustainability, consider becoming a PLANET 2050 influencer.
PLANET 2050 is Cummins’ long-term business strategy with an environmental lens that seeks to drive change for a healthy planet through actions, advocacy and partnerships.
What does a PLANET 2050 influencer do? •A ttend influencer sessions (recordings available) to learn more •S pread awareness about PLANET 2050 •E ngage in at least one opportunity each quarter •C onduct at least one awareness session a year •C ontribute ideas to employee engagement programs •O nboard more influencers who can help employees understand how their environmental actions make a difference for Cummins and society. Find out more and sign up here or download the My Cummins app to see all the details on the go.
The strategy includes aspirational targets that cover three major priorities: 1. A ddressing climate change and air emissions 2. Using natural resources sustainably 3. P artnering so our communities are better because we are there.
Planet 2050 factsheet
There are also eight incremental 2030 goals that address science-based targets and a circular economy to assist in working towards the wider PLANET 2050 targets. A key part of meeting our sustainability goals, and positively impacting on our company and our communities, are ENVolved employees. The passion and knowledge of our Asia Pacific workforce is essential for innovation and sustainability. There are opportunities through PLANET 2050 for ENVolvement in one-time events, longer-term projects, or ongoing activities in your work or home lives.
Planet 2050 website
Cummins must be a catalyst for environmental sustainability action. Our mission and values demand it, our business success depends on it, and the ingenuity and energy of our employees can make it happen. - Tom Linebarger, Chairman and CEO
Projects at work might be as simple as removing desk-side waste bins to raise awareness around waste reduction, ensuring your site understands recycling guidelines or encouraging use of reusable cups and utensils. Larger challenges might be to complete a detailed analysis of your site’s water consumption, address maintenance work and educate employees on water use. Detailed guides for those projects and more can be found on the PLANET 2050 website. Getting ENVolved might also include Every Employee Every Community activities with an environmental aspect that have dual benefits for our environment and the communities in which we work.
26 JUNE 2022
Team Talk – powering your voices across Cummins Asia Pacific
Planet 2050 Influencer Program
CORPORATE RESPONSIBILITY
Cummins backs children’s charity Ardoch is an Australian children’s education charity that focuses on supporting disadvantaged children and the belief that every child’s potential should be fully realised through full participation in education. Ardoch closely aligns with Cummins’ own corporate responsibility strategy pillars of education and equality of opportunity. Over the past few years, Cummins has developed its partnership with Ardoch through sponsorship and employee engagement. Despite a challenging year for community engagement, Ardoch delivered myriad in-person and online programs to support learning for 20,253 school students across Australia. Above and below: Students from Cranbourne West Primary School experience virtual reality during a Dream City excursion.
Numeracy Buddies matched students with workplace volunteers to collaboratively solve maths problems through an online blog. Student maths skills were enhanced through verbalising key concepts and understanding how maths can be applied in different jobs and workplaces. Interaction with a positive working role model encouraged students to build aspirations. The program was a fantastic opportunity for collaboration between school students and Cummins volunteers, including a virtual school visit at the end of the program that students and volunteers alike found very rewarding.
Cummins had the privilege to provide support for Ardoch’s Numeracy Buddies, Broadening Horizons – STEM, and Robotics programs, which were delivered to five schools identified by the Australian Government as being disadvantaged. Robotic Tech Boxes supported 200 students and gave four teachers opportunities for professional development. The program develops coding, engineering and problem-solving skills through implementing age-appropriate robotics kits and tech boxes. Teamwork and collaboration skills were developed, alongside an understanding of how student-developed solutions and existing information systems can meet common needs.
Thank you to Suan and Claire for organising and guiding the team at Cummins Scoresby through the Numeracy Buddies program in 2021. The program was a resounding success despite the challenging circumstances faced. Your persistence with managing the program and nudging the teams as and when blogs were due was greatly appreciated. The session this morning was fantastic – Zoe and Bec did an amazing job, they kept the crowd engaged and energy levels high. Christian Almeida | Finance Transformation Champion
A survey found 89% of students said they sought help from teachers, volunteers or friends during robotics lessons and 66% of teachers said the most impactful part of the robotics program was using equipment they had not used before.
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 27
CORPORATE RESPONSIBILITY In a teachers’ survey, 100% agreed Numeracy Buddies improved student social skills in asking questions and responding to adult mentors. Broadening Horizons – STEM engages students in STEM inquiry through science-focused incursions and excursions. In 2021, 133 students were supported to attend programs with Wildlife Xposure and Dream City. The Broadening Horizons – STEM program focuses on applied learning and cultivating students’ curiosity and engagement.
Brandon (Facilitator, Wildlife Xposure) was incredibly knowledgeable and passionate about native wildlife and this was extremely evident in his presentation. He was able to engage all 26 of my grades 3/4 students for the full hour. I don’t believe I could specifically narrow it down to one memorable moment as the entire incursion (via Zoom) was amazing. - Teacher, Cranbourne West Primary School
A survey found 53% of students said they can imagine themselves working in a job in the future that involved a lot of science or maths. Jobs the students named included marine biologist, mechanic, astronomer, palaeontologist, teacher, vet, electrician, zookeeper, doctor, paramedic, coder, architect and builder. Overall, there were many positive outcomes for all Ardoch participants in 2021 and Cummins is proud to continue its partnership in 2022. Thank you to all the participating employees from Cummins and Ardoch and to the partner schools. We look forward to being part of the next round of student programs in 2022.
HEALTH, SAFETY AND ENVIRONMENT Sun shines on solar in Australia Australia has exceptionally high levels of peak sun hours across the country. At least four hours of typical peak sunlight is recommended to justify installing photovoltaic solar systems, which makes almost every place in Australia ideal for solar power. Cummins has begun harnessing this opportunity by installing solar panels in our facilities at Mackay, Pooraka, Mount Gambier, Wetherill Park, Newcastle, Scoresby, Kilsyth and Laverton. Installation of photovoltaic solar panels.
The impact of solar panels can already be seen with just over 30% GHG reduction across Australia since 2018. Other factors have contributed to the reduction, including differences in site occupancy rates and increased awareness of energy efficiency. Regardless, solar panels will continue to be key contributors for securing our 2030 goal going forward with their positive impact already being felt across Australia.
Number of sunshine hours across Australia
One of our 2030 environmental goals is to reduce absolute greenhouse gas (GHG) emissions from facilities and operations by 50%, the scope of which includes indirect emissions from the generation of purchased energy. According to our data, on average a solar system reduces electricity consumption by around a third per branch, which will significantly reduce GHG emissions.
28 JUNE 2022
Solar system installed at Laverton.
Team Talk – powering your voices across Cummins Asia Pacific
AWARD CELEBRATION
Top 10 Business Taxpayer Award in Binan By Rey Barrameda | Office Administrator/Safety Officer of CSSPI
From left: Lourdes Dimaguila, Binan Gender and Development Officer; Clarke Nebrao, DTI Provincial Director of Laguna; Arman Dimaguila, City Mayor of Binan; Rey Barrameda, CSSPI Office Administrator; Gel Alonte, City Vice Mayor of Binan; and Mr Alonte, Congresswoman Len Alonte’s husband.
On 20 May, Cummins Sales and Service Philippines Inc (CSSPI) was recognised as one of the Top 10 Business Taxpayers in Binan, Laguna. CSSPI was one of 10 companies that comprises 40% of City of Binan’s revenue in 2021. The award was received by Rey Barrameda, Office Administrator/Safety Officer of CSSPI at the 3rd City of Life Awards held during Puto Latik Festival. “This is the first time CSSPI has received this award since 2001. CSSPI is appreciative of the recognition given by City of Binan in which we are located. I am very proud to receive the award on stage, together the high-ranking government officials of Binan,” Rey said, representing the team at the event.
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 29
DIVERSITY, EQUITY, INCLUSION
DEI values impact on future generations Our aspirational vision for DEI
“We are each unique in our perspectives and passions, and united in our relentless desire to see a world wherein all people are embraced for who they are and what they aspire to achieve. “We welcome one another, readily embrace differences, and learn from and appreciate one another. We are slow to judge. By making room for everyone to succeed and responding with empathy, we perform better as a company. “At Cummins, we consider diversity, equity and inclusion to be business imperatives. Leaders are accountable for advancing the vision, setting goals, achieving results, coaching, and being role models.
– Joyce Chen, Diversity, Equity and Inclusion Leader Watch this video featuring global employees, including Bronwyn Elverd and others from the Asia Pacific region. By Jonathan Lee | Employee Benefits Specialist
Diversity, equity and inclusion (DEI) is an imperative element in our history as an organisation. Our mission to power a more prosperous world has always been for the sake of all people and to leave a legacy for future generations. Read some of the inspiring, thought-provoking ways our Asia Pacific employees have been impacted during their time with Cummins in the DEI space.
regardless of seniority. That contrasted with his prior experiences which favoured following those older than him without question. While he has always valued collaboration, his experiences have inspired him to be a more facilitative leader. DEI is important to Ram because it enables all people to belong and thrive. When people struggle with adapting and belonging, their wellbeing, relationships, and mental health suffer. The facets of DEI that Ram is most passionate about are culture, neurodiversity and mental health.
Ram Kirubasankar | CBS HR Services Intern
Studying
Human Resource Management and Psychology
Position
CBS HR Intern
Three words to describe yourself
Honest, loyal, supportive
One thing that motivates you
Doing work that impacts on others and letting others know I care and am there to help.
A quote that inspires you
“Life is 10% what happens to us and 90% how we react to it.” – Charles R Swindoll
Ram’s DEI journey began at five years old when his family immigrated to Australia. Being young, adapting came easily for him while his family had more difficulty. Experiences like schools buddying individuals based on assumed ethnic backgrounds inspired Ram to promote inclusion throughout secondary school. On hearing about ways Cummins has championed DEI, Ram couldn’t help but smile and feel pride in being one of us. He also appreciates that we have open and confidential channels for people to raise concerns. Ram has been impacted by our DEI culture through embracing the idea that everybody can contribute to discussions,
30 JUNE 2022
Tanasha Walters | CBS Regional PFR Analyst
Studying
Commerce (Accounting) and Law (graduated March 2022)
Position
CBS Regional PFR Analyst
Three words to describe yourself
Organised, logical, independent
One thing that motivates you
Building a life that enriches and inspires me every day.
A quote that inspires you
“Be a go-getter.” – Gracie O’Connor
Having moved to the diverse city of Darwin at five, Tanasha was exposed to DEI from an early age. A constantly emphasised message she learned was that supporting marginalised people is important and the right thing to do. Her parents championed DEI and there were many family discussions exploring the topic. Sadly, Tanasha also saw prejudice, with marginalised individuals being verbally abused and treated as unworthy of respect. At Cummins, Tanasha’s DEI experience has been rich from her first day. She said it was wonderful to see how diverse our teams were in race, age and educational background and knowing our focus on DEI was not just lip service. The experience reinforced how important it is for people to look
Team Talk – powering your voices across Cummins Asia Pacific
DIVERSITY, EQUITY, INCLUSION past initial impressions and take the time to learn about each other as individuals. Another impactful experience was engaging in our Every Employee Every Community initiative, where her whole team was eager to band together and make a difference in the community. Through her experiences at Cummins, Tanasha believes each person has a key role in creating and maintaining an environment where every person can belong and be their best selves.
Marcus Huber | Onhighway Automotive Engineering Intern
Studying
Mechanical Engineering
Position
On-highway Automotive Engineering Intern
Three words to describe yourself
Energetic, passionate, flexible
One thing that motivates you
Addressing small challenges that have a positive impact on the people around me.
A quote that inspires you
“Luck favours the prepared.” – Louis Pasteur
Marcus had many DEI experiences while growing up. His grandparents were actively involved in supporting Sudanese refugees to settle in. He learned that many refugees aren’t trying to recreate their homeland but are simply capturing reminders of a home that brought them comfort and joy. He has two openly gay family members, with his family having gone on a journey of acceptance before he was born. What is especially heartfelt about that journey is the courage and love it took for family members who initially rejected them to eventually learn to embrace their differences. While he admired Cummins’ aspirations to do the right thing, Marcus was initially apprehensive about some DEI initiatives. He discussed that with his housemates and parents and discovered the initiatives were essential for helping Cummins become the organisation it aspires to be. He realised his initial reservations were based on socially perpetuated stereotypes. Those stereotypes were further challenged when he saw his coworkers’ professionalism – a far cry from other workplaces he’d seen, where the sentiment was that employees from different backgrounds were token hires and did not have the skills to be assigned meaningful work. Being at Cummins has given Marcus the opportunity to witness how false stereotypes are and how often the issues marginalised groups face are created by our own biases and assumptions.
DEI strategy
Uyen Vu | CBS IT Intern
Studying
Business and Information Technology
Position
CBS IT Intern
Three words to describe yourself
Introverted, eager, passionate
One thing that motivates you
Developing myself as a professional through expanding experi-ences, exposure and learning.
A quote that inspires you
“We don’t make mistakes – we just have happy accidents.” – Bob Ross
With her family migrating to Australia from Vietnam when she was nine, Uyen’s first exposure to DEI was cultural. She fondly remembers excitedly exploring the different foods and customs that Australia’s multicultural community offered. When a friend came out to her in later years, Uyen was unbothered and sought to understand her friend’s story and experiences. Uyen has embraced Cummins’ value for DEI and particularly enjoys the way we celebrate our cultural diversity through food and learning. She would also love to see Cummins celebrate culture through traditional music and attire. Our large number of female leaders has inspired her and expanded her sense of what she can achieve. In her time with Cummins, Uyen has experienced that we are all encouraged to contribute our thoughts and perspectives, something interns are not always welcome to do in other countries and organisations. She believes forging cross-cultural connections is vital for advancing together as a society that protects and nurtures everyone. Cummins’ value for DEI impacts on our people, even after just months of being with us. Not only do we expand our sense of what is possible, our ways of working and our interest in others, our understanding of our collective responsibility to improve the lives of others is enhanced. In reflecting on these interviews, I am struck by how transformational conversations can be when we take the time to understand others. Those conversations carry the potential to change the lives of the participants and their effects can span across families, organisations, communities and even generations. Our Global DEI Strategy addresses Cummins’ many systems, processes and people and includes a range of initiatives designed to hold each of us accountable for creating a welcoming workplace that makes room for everyone to succeed. Make a difference by listening, asking questions, speaking up and taking action. Visit the Asia Pac DEI page for more information.
Making a difference
APAC DEI page
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 31
DIVERSITY, EQUITY, INCLUSION
What you see isn’t what ‘you see’ By Davis McConnell | Talent Acquisition Intern
I am the Talent Acquisition (TA) intern based in Scoresby. Here is my story with vision impairment. How it began ... My vision impairment journey began in 2011 when I started getting into trouble at home for not doing my school reading due to headaches. I was diagnosed with Stargardts disease shortly after and gave my family a tall glass of “I told you so”, not being old enough at the time to realise the potential impact it would have on me. After experiencing 20/20 vision for the first half of my life and living as a ‘normal’ kid, it eventually sunk in that I had a degenerative eye disease with no available cure. RMIT Melbourne where Davis is studying his degree.
Adapting Before starting university, I researched the resources available to help me achieve my full potential in my coursework. My first semester was largely about learning the ropes and knowing what services I could turn to. After connecting with the equitable learning services at RMIT, I was quickly able to put things in place. One big lesson from first semester was knowing how to manage my workload was paramount in receiving good grades. Therefore I decided to study part time to ensure I had the time required to prepare high-quality work. Fast forward three years of study and I was doing better than I originally expected with support from RMIT teaching staff. I came across a work-integrated learning course that focused on connecting with organisations to work on real-life issues companies were facing. That is how I stumbled on the possibility of an internship.
A visual on how I see.
Key message: Find a way to accept the life you have been given and learn how to make the most of what you can. For me it is not stressing about things I can’t control.
Accepting Growing up with the constant “do I or don’t I tell people” argument in my head, I finally decided to embrace my circumstances as there was nothing I could do about it. After my adaptability instincts – something all people who live with a disability have to develop – eventually kicked in, I started to think about my future and the changes I had to make. I decided against going into a trade and instead use my mind by studying a degree at RMIT.
32 JUNE 2022
Key message: You don’t know what’s out there until you allow others to help.
Recruitment experience finding the internship with Cummins Keeping in mind my disability and that I couldn’t control how employers perceive it, I decided to be open and transparent from the get-go. During my search I had discovered an opportunity with Cummins that I was immediately interested in, as I have always rated practical work experience over studying – especially in my situation with it being very draining. Before I applied, I researched the company and learned that Cummins is a diversity leader with strong values that I relate to. Knowing I wanted to apply, I held off and contacted the recruiter, Jane Gaylor, to ask a few questions in advance. I didn’t want to waste my time nor the company’s if I never had a shot to begin with.
Team Talk – powering your voices across Cummins Asia Pacific
DIVERSITY, EQUITY, INCLUSION recruiting process. This project offered me an abundance of key learning areas such as project management, team dynamics, stakeholder management, change management and facilitation, plus networking internally and externally. The project involved incorporating 6-sigma methodology to build a y-statement coupled with the main x-factors to achieve a business project goal.
Y- statement
Tracy Moore, Davis McConnell and Jane Gaylor.
After calling Jane and discussing my situation, she didn’t hesitate to encourage me to apply, alleviating my insecurities about the corporate sector. Jane and I spoke at length about the level of impact my eyesight had and what reasonable adjustments and strategies I had in place to combat that. I applied and began the recruitment journey feeling valued and on an even playing field. The TA team throughout the process was extremely welcoming and clear with what was required, and open to adapt and offer alternative processes to assist in my recruitment journey.
Y = A robust process on how PWD are sourced and attracted while increasing candidate experience as well as providing a culture in which people are comfortable to selfidentify.
X1 = process mapping of which organisation we can build relationships with X2 = What steps can we incorporate during the hiring process to normalise PWD? X3 = metric we want to incorporate? (drive progress and establish benchmark) X4 = How to foster openness and transparency around disability? X5 = How to gain data around candidates with a disability?
Key message: Ensure you are within a supportive environment. I was lucky to have Meng Kiat as my project sponsor/manager and an incredible team in the TA function. I could talk at length with Meng about important topics and crystalise action plans to execute them.
A couple of weeks after the interview with the hiring managers, I was called by Jane informing me I had been successful — immediately I was overrun with excitement. Key message: Do not settle for people who don’t value who you are – replace them with people who do. Be proactive with who you are.
Transition into Cummins After submitting the acceptance paperwork, I was contacted by Chloe Lane, who ran the internship program, to organise my onboarding. Speaking with Chloe made me notice how everyone was supportive and intrigued about how they could help and what accessibilities I needed – a refreshing trend within Cummins’ culture. Although I enjoy the support from everyone and it is great to see how everyone wants to do the right thing, there are some improvements we can make across functions. We can also implement new processes to accommodate people with disability (PWD). On this, my number one support Meng Kiat identified my passion for PWD and gave me the opportunity to lead an important project to help structuralise these processes in the form of sourcing, attracting and normalising PWD into Cummins’ recruiting process. Key message: Even if you start behind the eight ball or are seen as being disadvantaged, with the right mindset and faith in yourself there is always an advantage to the cards you have been dealt in life.
Davis and his manager Meng Kiat.
At Cummins we place a high value on collaboration. It is a fundamental tool to power our potential. I was lucky to gain support and guidance from senior leaders and key stakeholders at Cummins. Those key people include Peter Jensen-Muir, Lauren White, Tim Hickman, Mia Wilson and Joyce Chen. I also had the opportunity to present this to the Global TA key stakeholders: Tina Chen, Rachel Bourne, Courtney McCoy and Sergio Santos. I am very thankful to all these people and the many others who have supported and guided me in this journey with PWD.
Overarching learning Do not let a perceived disadvantage control the direction you go. The future is only defined by the decisions you make in the moment. Life gives you obstacles and a disability is just something to side step and help you really ‘see’.
My PWD project at Cummins My biggest opportunity in my internship is to lead the project focused on sourcing, attracting and normalising PWD in the
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 33
TREASURED MATE REMEMBERED
Vale Dave Steele By Mark Pellington | Account Manager, Kate Evans | Training Manager, Michael Cristaldi | OEM Account Manager
“He was fiercely loyal to the company, having spent over 30 years in various roles across multiple locations. He was an empathetic and supportive leader to his team ensuring they were able to achieve their own goals. “The courage and resilience he showed in dealing with his diagnosis was truly inspiring. I never heard him ask ‘why me?’. He accepted his fate and it fuelled his determination to bring awareness and raise funds towards a cure. “Watching Steely battle his illness was a reminder not to dwell on life’s silly little hurdles, but to move forward and appreciate things that really matter.” Mark Pellington: “Dave was ‘straight up and down’, what you saw was what you got, regardless of who he was talking to. He never saw himself as a victim of MND, instead setting out to raise as much money as he could to help support other sufferers of this dreadful disease.
As some of you may be already aware, it is with deep sadness that we announce that David Steele lost his battle with Motor Neurone Disease (MND) on Sunday 10 April 2022. Since being diagnosed with MND in November 2019, Dave, as he was known by all, managed to have as much fun, laughter and travel as possible with his wife Kim and their sons Jason and Adam.
“From his early life in Mount Gambier where, after being ‘locked up’ for the night, he managed to convince the Sergeant’s wife to cook breakfast for him, to his annual visits to Melbourne Cup Day, usually in fancy dress, that would end in a tour of many of Melbourne’s night-time establishments, Dave absolutely enjoyed life. “He will be dearly missed by his many colleagues, friends and most importantly family, however he will remain in our memories for years to come. As was stated at his funeral, he was just a genuine bloke.”
It is extremely difficult to sum up a lifetime of memories and accomplishments in a few short paragraphs, particularly a life as vibrant as Dave’s. So, let us tell you about the memories that were shared by family, friends, and colleagues on the day of Dave’s funeral. Despite it being a particularly cold and wet Melbourne April morning, there was an abundance of Western Bulldogs AFL scarves and colours adorned by many in the large crowd who had gathered to pay their respects. Both customers and colleagues gathered to farewell a man who was regarded as a larrikin, loved by many and a ‘Doggies’ fan to the core. This was a celebration of the life lived and not an occasion to dwell on what could have been.
RIP Dave Steele.
Mick Cristaldi: “No matter how tough the day ahead was to be, Steely showed me that a good laugh was the best medicine in facing the challenges. He was the ultimate team player, willing to lend a hand and go the extra mile.
34 JUNE 2022
Team Talk – powering your voices across Cummins Asia Pacific
LIFEBLOOD HERO
50th blood donation milestone achievement What would you say to employees who are considering donating? “I think everybody, if they have a chance, should do it. It doesn’t take much time and is included in your hours. No one’s going to push back and say, ‘no you can’t go and give blood’. It’s pretty painless, doesn’t hurt your body and is a good result for everybody.”
The importance of blood donations
Committing to a cause is often easier said than done, but Stewart McKeddie proves he is in it for the long run with his 50th blood donation completed through the Australian Red Cross Lifeblood. Stewart’s journey as a blood donor stretches back 50 years, with a third of his donations occurring before he started at Cummins, where he is an OEM and Major Accounts Manager for Mining. It has been about nine years since he resumed donating following a break. We asked Stewart more about volunteering and what it is like to be a donor.
What motivated you to be a donor? “I give blood because I can. I’m O negative, which means it’s a highly sought-after blood because they can use it across the board, so it’s a good blood type. I did look at donating plasma, which can be given more regularly – just about every month – but they won’t take my plasma because they want my blood!
How would you sum up your experience donating over the years? “It’s a good feeling, to donate blood and know it’s going somewhere, that it has helped someone especially because [the Red Cross is] always short. They always keep you informed of what is going on; they let you know your blood’s being used somewhere. Donating blood helps across the board, it’s not only good for most people but young children as well.”
How does it feel to receive this certificate?
Red Cross statistics show one in three Australians will need blood in their lifetime but only one in 30 people donates. Donated blood can be used for varied purposes. Only 2% is used for road incidents and trauma. Donated red blood cells are more commonly used to help people combating disease or undergoing surgery.
How you can help: Blood donations can be recorded as an Every Employee Every Community (EEEC) event with Cummins. To know more about donating, visit https://www.lifeblood.com. au/blood/learn-about-blood/why-donate-blood To check your eligibility, take the quiz at https://www.lifeblood. com.au/blood/eligibility#can-i-give-blood
About donating
Check your eligibility
“It was a nice thing to receive on top of everything. I don’t do it for recognition, I do it because it’s a good thing to do. Just a nice bit of recognition on top of donating blood.”
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 35
KOREA, SINGAPORE
2,000th QSK95 engine to Naver Seymour celebrates the 2,000th QSK95 engine heading to Naver in Korea. The Seymour Engine Plant (SEP) completing its 2,000th QSK95 engine celebrated another milestone for Cummins manufacturing. With this engine, SEP has achieved the following with the QSK95:
7 years of production
9M 32,000 horsepower
cylinders
Recognition for Cummins’ corporate responsibility excellence Cummins Asia Pacific Singapore was recognised for its contribution to corporate and societal excellence at the American Chamber of Commerce AGM 2022 on 22 April. The Cummins team was represented by Sunila Mandavgane, Po Reen Tan, Abonti Alam, Jason Poh and Bowen Gu. Congratulations to the team and other extended team members who have been actively engaged and supported all the initiatives.
This QSK95 is headed to Korea for use as a data centre generator set for our customer, Naver. The project includes 18 C3000D6 units and two DMC 8000 units. Congratulations to the Seymour team on this memorable achievement.
The Seymour team.
Bowen Gu, Abonti Alam, Jason Poh, Po Reen Tan and Sunila Mandavgane.
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Team Talk – powering your voices across Cummins Asia Pacific
WOW FOR SINGAPORE
Singapore PDC: WOW Recognition Award By Alvin Ng and Weiming Lin
In Q1, 2022, the Singapore Parts Distribution Centre (SPDC) WOW Recognition Award was launched to recognise on-site employees who demonstrate Cummins core values: Diversity and Inclusion, Integrity, Caring, Excellence, and Teamwork.
Any words of encouragement to your fellow teammates? “As a team, we need to continue to be dependable and check our work to ensure quality. Recognition will come naturally.” Thoughts on the Q2 Award? “I will try my best to win it again. I hope my team can also win. If not, I hope other teams such as Outbound and QA get to win it.”
The award aims to inspire and encourage our people to achieve their full potential and create the right environment to make SPDC a great place to work. A WOW Recognition Award winner will be announced quarterly and receive a $200 gift voucher in recognition of their achievement. For Q1, 27 submissions were submitted for consideration with ‘Excellence’ being the value most demonstrated by employees, followed by ‘Caring’.
Pisal receives his award and gift voucher.
Congratulations to Pisal Bin Mohammad Sa’ad for winning the Q1 2022 WOW Recognition.
Pisal is from Inbound 2nd Shift, working as an Identifier/Packer. Pisal demonstrated a strong value for inventory accuracy and quality of work when he identified a part that was incorrect and immediately rectified it. He also proved he has a ‘safety first’ mindset through fixing dangerous areas quickly to prevent possible accidents. He was nominated four times for displaying ‘Excellence’ and once for being ‘Caring’.
Pisal is interviewed by Weiming Lin.
We asked him some questions on his achievement: How does it feel to be the first-ever winner? “I was surprised when my supervisor informed me I was the winner for Q1.”
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 37
SHARED EXPERIENCES
Meet our interns Late January 2022 saw 33 interns join Cummins, supporting functions across the Asia Pacific region, such as Marketing, Supply Chain, IT, Engineering, Legal and more. Another 12 interns from the 2021 cohort continued their placement with us part-time as they complete the rest of their degrees. Let’s hear from some of our interns.
Elise Sapardanis 1st year | Apprentice Program Degree: Bachelor of Arts and Business at Swinburne University of Technology, majoring in social media and human resource management. Tell us about some of your projects and responsibilities. My responsibilities include publishing articles about the apprentice program, managing apprentice TAFE call ups and training notices, looking after government claims, surveying apprentices, SMS bulk messaging apprentices, continuing work on projects and soon working on the 2023 apprentice intake with recruitment. What are you looking forward to in the coming months? The recruitment process for the 2023 apprentice intake.
Lucas Lee 1st year | APAC Supply Chain Planning Degree: Bachelor of Chemical Engineering and Bachelor of Pharmaceutical Science at Monash University Tell us about some of your projects and responsibilities. My responsibilities include using Movex Greenscreen to update planning dates for shipments coming into port from overseas suppliers; mainly covering warehouses in Melbourne (900) and Perth (550). For the past few months, I have also worked on projects ranging from sourcing back orders for MRC builds in the South Asia Pacific network, to removing aged distribution orders from the system to clear out unnecessary inventory. What are you looking forward to in the coming months? Being more engaged and continuing to learn about business functions and processes from the wider Supply Chain team; participating in volunteering events and streamlining business processes in Planning.
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Uyen Vu 1st year | CBS IT Degree: Bachelor of IT and Business at Monash University Tell us about some of your projects and responsibilities. My responsibilities are ensuring IT equipment is functional for meetings and presentations and guiding people on how to use the equipment. I am in charge of the IT newsletter, placing orders, overseeing digital signage issues and coordinating with other sites to ensure UPS batteries are installed, replaced or online. I have a strong focus on exploring PowerBI to report and analyse data to improve my data analytics skills and interest. What are you looking forward to in the coming months? Putting together my first completed PowerBI report that can provide all the necessary information for sites. Also managing to organise replacing all the UPS batteries and putting together detailed room instructions at Scoresby.
Ram Kirubasankar 1st year | CBS HR Services Degree: Human Resource Management and Psychology at Deakin University Tell us about some of your projects and responsibilities. Projects include coordinating the flu vaccination program for Australia and New Zealand, looking after the Service Award Recognition Program for SPAC, assisting with global onboarding of new employees in the best way possible and many other meaningful and exciting projects. What are you looking forward to in the coming months? Meeting new people and continue my learnings as there is so much to see and explore at Cummins. My team has been supportive to help me explore and apply my learnings in any way possible. If anyone wants to say hi, or has questions, feel free to reach out – I’m only a message away.
Matthew Kurban 2nd year | HSE Degree: Bachelor of Commerce and Health Sciences at La Trobe University Tell us about some of your projects and responsibilities. Consignment of fuel efficiency projects the company has conducted in Asia Pacific as we continue to strive towards Destination Zero and Planet 2050. Anything you want to look back on during your 1st year? Continuing to work collaboratively with the HSE team and keep developing my skills and experience throughout my internship.
Team Talk – powering your voices across Cummins Asia Pacific
AWARD WINNER
Cummins awarded PACCAR Supplier Award for the fifth consecutive year Cummins has been named PACCAR Australia’s Supplier of the Year – 2021 Category A. The award is presented to the best supplier with a proprietary design. It is the fifth consecutive year Cummins has received the award. The award criteria are quality, on-time delivery, engineering support, production support, cost containment and alignment to PACCAR’s business values. The award was presented to the Cummins team during PACCAR’s presentation night on 31 March. Mick Cristaldi, On-highway OEM Account Manager, said: “I would like to acknowledge the support provided by our engineering, manufacturing, scheduling and quality teams for their unwavering commitment to ensuring PACCAR recognises us, not only as one of their best suppliers, but as a truly valued delivery partner. “I would also like to make special mention of our operations team support, specifically Pakenham and Laverton branches that, at a moment’s notice, respond quickly in resolving product concerns at PACCAR’s production facility. They play a critical role in ensuring PACCAR’s production schedule continues smoothly, avoiding delays to ensure customers receive their vehicles on time. Congratulations and thank you to all who have contributed, ensuring Cummins is recognised for our exceptional work.” PACCAR Inc is a global technology leader in the design, manufacture and customer support of high-quality medium and heavy-duty trucks under Kenworth, Peterbilt and DAF brands. With a world-class facility in Melbourne, where it also assembles DAF trucks, PACCAR Australia’s supply chain for Kenworth trucks includes more than 300 suppliers.
New baby on board Dylan Matheson, Parts Manager at Newcastle Branch, and his wife Hannah welcomed baby boy Jobe James Matheson into the world on 29 March 2022. Jobe weighed 3.5kg and measured 50cm long. The couple and their daughter Kennedy are smitten with the new addition to the family. “Getting COVID-19 at three days old threw a spanner in the works, but he’s kicking goals now,” Dylan said. Congratulations!
Team Talk – powering your voices across Cummins Asia Pacific
JUNE 2022 39
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