McKibbon Hospitality 2023 Year In Review

2023 YEAR IN REVIEW

MESSAGE FROM THE PRESIDENT

Valued Associates, Partners & Friends,

We are grateful for another memorable year at McKibbon Hospitality and the important role each of you has played in our continued growth and success.

2023 was a year to remember. A year that challenged us to Think Bigger as we welcomed seven new hotels to our management portfolio, including our first-ever hotel acquisition and our 100th hotel in Gainesville, Georgia - the city where our company got its start nearly 100 years ago. We also ventured westward, expanding our portfolio and our horizons to welcome new locations in Austin, Texas and Denver, Colorado.

A key pillar of our company culture, we were inspired to Do the Right Thing, sharpening our focus on our company’s ESG initiatives while mentoring the next generation of hospitality leaders through our ever-expanding partnership with the University of South Florida.

We continued to Support Each Other, hosting leadership skills workshops and skills strengthening sessions, as well as our 2023 McKibbon One Leadership Conference, to keep our connections strong and further our leaders’ growth and development.

We made time to Love Our Communities, volunteering and fundraising to benefit the nonprofit organizations and causes that needed it most, furthering our impact and good works through our McKibbon Matching Funds program.

Additionally, through countless McKibbon moments, notable press, awards and recognition, we Made a Lasting Impression on our guests, partners and friends, solidifying our reputation as innovators and industry leaders.

None of this is possible without the dedication of our associates and the support of the owner partners we are fortunate to have the trust and faith of. As we close the chapter on a memorable year, we look forward to continuing to encourage our associates, engage with our guests and communities, and execute on the basics of hospitality. Make the most of each moment that 2024 will give you. Collectively we can make a difference in the lives of one another and the guests that pass through our doors.

Hospitality Begins With Me,

Bruce Baerwalde, President

2023 AT A GLANCE

WE ARE FAMILY.

United by our culture and driven by our service-first spirit.

WE ARE CREATORS.

Crafting memorable experiences and actively seeking moments for thoughtful just-for-you details.

WE ARE CONNECTORS.

Every moment matters. It’s that personal. It’s that simple.

WE ARE McKIBBON.

OUR GUIDING PRINCIPLES

Think Bigger.

Being an industry leader means finding better, more innovative ways to serve our partners, guests and communities.

Do the Right Thing.

Our commitment to quality and integrity means we’re not satisfied with good enough or “we’ll fix it later.” We invest our time, energy and resources into delivering heartfelt solutions.

Support Each Other.

The way we treat our McKibbon team serves as the foundation for how we do business. Be good to each other and business will be good to us.

Love Your Community.

As hotel managers, we are not just hotel brand ambassadors —we are city ambassadors. We believe in the communities we serve. It’s a big part of why we choose to do business there.

Make a Lasting Impression.

Above all, it’s how you are remembered that will stand the test of time. Every interaction is an opportunity to go above and beyond. Make it count.

HYATT HOUSE ORLANDO AIRPORT

HOTEL OPENINGS

We proudly celebrated two hotel openings in 2023, complete with ribbon cutting ceremonies and opening remarks from our partners and local dignitaries.

Hyatt House

Orlando Airport

• Opened in February 2023

• 156 rooms

• Owned by McKibbon Equities

• Developed by McKibbon Places

Courtyard

Gainesville, GA

• Opened in August 2023

• 130 rooms

• Owned by Capstone Property Group, LLC

• Developed by McKibbon Places

• Adjacent event building, The Vault at the National

HAMPTON INN & SUITES CHARLOTTESVILLEAT THE UNIVERSITY

ALOFT DENVER NORTH WESTMINSTER

HYATT HOUSE AUSTIN DOWNTOWN

HAMPTON INN & SUITES CLEARWATER/ ST. PETERSBURG-ULMERTON ROAD

NEW ADDITIONS

We assumed third-party management of five new properties in 2023, growing not only our management portfolio and presence in new markets, but also our dedicated team of McKibbon associates.

Aloft Denver North

Westminster

• 120 rooms

• Owned by Brinkman Real Estate

• First Colorado property under management

Hampton Inn & Suites

Charlottesville - At the University

• 100 rooms

• Owned by Noble Investment Group

Hampton Inn & Suites

Clearwater/St. PetersburgUlmerton Road

• 128 rooms

• Owned by McKibbon Equities

• Initial portfolio investment for McKibbon Income Fund I, an income-focused hotel investment fund developed to acquire existing, select-service and extendedstay assets in markets throughout the Southeastern United States

Hyatt House Austin

Downtown

• 190 rooms

• Owned by Hospitality Investors Trust

• First Austin property under management

Tru by Hilton Charleston Airport

• 118 rooms

• Owned by CN Hotels

HILTON GARDEN INN CHARLOTTE UPTOWN

RENOVATIONS

We renovated and refreshed eight hotels to better serve our guests with multiple other renovation projects that kicked off in 2023.

Hampton Inn

Charlotte Uptown

• Completed in September

• Full renovation including public spaces, meeting space, guest rooms, and fitness center

Hilton Garden Inn Charlotte

Uptown

• Completed in September

• Full renovation including public spaces, meeting space, guest rooms, and fitness center

Homewood Suites Knoxville

West at Turkey Creek

• Completed in March

• Highlights include a refreshed lobby and new soft goods throughout

Homewood Suites

Jacksonville-South/St. Johns

Town Center

• Completed in February

• Highlights include new soft goods throughout

Residence Inn

Fort Myers at I-75 & Gulf

Coast Town Center

• Completed in November

• Highlights include refreshed soft goods, lobby and public spaces

Residence Inn

Greenville-Spartanburg Airport

• Completed in October

• Full renovation including public spaces, guest rooms, meeting space and fitness center

SpringHill Suites

Knoxville at Turkey Creek

• Completed in February

• Highlights include a refreshed lobby and new soft goods throughout

SpringHill Suites Richmond

• Completed in September

• Full renovation including public spaces, guest rooms, updated indoor pool, fitness center and exterior refresh

CORPORATE NEW ADDITIONS

To best support our growing portfolio, we expanded our corporate team in 2023, welcoming the following talented professionals across a variety of disciplines.

ANDERSON HARDY INVESTMENT ANALYST

CHAD CRETE DIRECTOR OF FOOD & BEVERAGE, LIFESTYLE HOTELS

GLENN JONES ENGINEERING SUPPORT MANAGER

JESS STREETER GRAPHIC DESIGNER

KATHLEEN M c CAFFERTY REGIONAL MARKETING MANAGER

KRISTOFF ELLIS FOOD & BEVERAGE OPERATIONS ANALYST

LAUR-ANN DALEY ENGINEERING & PROCUREMENT COORDINATOR

MATTHEW RAM SENIOR VICE PRESIDENT OF ACQUISITIONS

NELSON RABI ENGINEERING SUPPORT MANAGER

ONUR AKCAL INTERNATIONAL STAFFING & HR ANALYST

RACHAEL PISANO TALENT SPECIALIST

SARAH HOSKI REGIONAL MARKETING MANAGER

INTERNAL PROMOTIONS

We’ve always been committed to leading through our guiding principle of Support Each Other, creating a culture of career advancements and internal promotions.

From equipping our team members with tools, resources and leadership training, to creating new positions and opportunities uniquely tailored to their specific skill sets and career goals, we’re proud to have some of the industry’s best and brightest contributing to our company and portfolio’s success and innovation.

Congratulations to the following hotel and corporate team members whose hard work, dedication and inspiring drive to continue growing and evolving led to well-deserved internal promotions and new opportunities in 2023.

ALISON ASHER REGIONAL DIRECTOR OF SALES & MARKETING

AMY WILLIAMS ASSISTANT VICE PRESIDENT OF CASH MANAGEMENT

ANDREA HOWELL ENGINEERING SUPPORT MANAGER

ANALEE SEWELL-WATSON GENERAL MANAGER Residence Inn Sandestin at Grand Boulevard

ANGEL FLAKE DIRECTOR OF SALES

Four Points by Sheraton Huntsville Airport

CHRIS FOSTER DIRECTOR OF e COMMERCE

CHRISTINA YUSCHALK SENIOR CORPORATE RECRUITER

ERIN CERRATO REGIONAL DIRECTOR OF REVENUE MANAGEMENT

GREG HENDERSON SENIOR VICE PRESIDENT OF FINANCE

JAMES MERRIHEW SENIOR ASSET MANAGER

JESS STREETER SENIOR GRAPHIC DESIGNER

KIMBERLY ZETTLER OPERATIONS SUPPORT MANAGER

LAURA BONDURANT GENERAL MANAGER Courtyard Tallahassee North I-10 Capital Circle

MARSHA HAYNES VICE PRESIDENT OF CASH MANAGEMENT

MICHAEL HERR REGIONAL DIRECTOR OF REVENUE MANAGEMENT

SARA PEARSON GENERAL MANAGER Aloft Denver North Westminster

SUE GONZALEZ PAYROLL SUPERVISOR

TOM O'NEIL SENIOR DIRECTOR OF HOTEL OPENINGS & TRANSITIONS

MILESTONE ANNIVERSARIES

Congratulations to our dedicated hotel and corporate leaders who celebrated milestone anniversaries in 2023. From five years of service, all the way up to 35 years of service, we are grateful for your loyalty, entrusting us with your career, and the pivotal role you continue to play in our growth and success.

5 YEARS

JILL ELLIS

MARKET DIRECTOR OF SALES

Courtyard & Residence Inn Chattanooga Downtown

STEPHANIE HARKNESS

MARKET DIRECTOR OF SALES

Hampton Inn & Hilton Garden Inn Charlotte Uptown

CANDACE MATTHEWS

GENERAL MANAGER

Courtyard Little Rock Downtown

JAKE O'DARE DIRECTOR OF SALES

Aloft Greenville Downtown

BRUCE ROBINSON

CORPORATE FOOD & BEVERAGE DIRECTOR

10 YEARS

ERIN CERRATO

REGIONAL DIRECTOR OF REVENUE MANAGEMENT

KARI ELOFSON

SENIOR VICE PRESIDENT OF OPERATIONS

DEXTER HAZEL GENERAL MANAGER

Aloft Asheville Downtown

JAMES HOUSE

GENERAL MANAGER

Home2 Suites Wildwood-The Villages

DAVID MCCARTNEY

GENERAL MANAGER

Kimpton Hotel Arras

STEPHEN NUNLEY

GENERAL MANAGER

Hampton Inn & Suites Clearwater Beach

15 YEARS

LATESHA BONES-SALLETTE

GENERAL MANAGER

Residence Inn Macon

BECKY LOVELAND

REGIONAL REVENUE MANAGER

RACHEL SPROUSE

CLIENT RELATIONS MANAGER

20 YEARS

ERIK ROWEN PRESIDENT

McKibbon Places

WES TOWNSON

VICE PRESIDENT OF BUSINESS DEVELOPMENT

McKibbon Places

JULIA WRIGHT

REGIONAL REVENUE MANAGER

25 YEARS

KELLY ALLEN REGIONAL DIRECTOR OF SALES & MARKETING

"When we first met Kelly, we knew she was someone we wanted on our team. She joined McKibbon before we even had a specific role for her and hiring her was definitely the right decision. Kelly embodies all our guiding principles and is a shining example of what our culture is all about. Kelly is well respected by her teammates, our properties and our ownership groups. She operates with integrity, honesty and hard work. She is integrally involved in the sales efforts and activities that take place in the markets she supports. It is important to her to aid in the development and success of others and many associates she has worked with over the years have been promoted as they have advanced their careers at McKibbon. Congratulations, Kelly on your past 25 years. We are thankful to have you as part of our McKibbon Hospitality team! Cheers to the next decade!"

LYNN PRATER Executive Vice President of Revenue Generation

SEBASTIAN PERALTA SENIOR VICE PRESIDENT OF OPERATIONS

"25 years ago, I was privileged to have Sebastian join the opening team at the Courtyard Orlando/Maitland as the AGM. His passion and leadership were evident early in the interview process, demonstrating his ambition and desire to make a difference. The time we spent together in Maitland was special and Sebastian was a big part of that property’s success. Since then, Sebastian has been a GM three times over, a Dual GM and has been a part of countless opening teams, all because he genuinely cares about the associates in his responsibility, their success, and their future. Sebastian is a purposed leader who has shown just how disciplined and thoughtful he can be. Doing all he can to bring out the best in others, giving them the opportunity to have the same advantages he has experienced. Thank you, Sebastian, for your loyalty and for trusting us with your career. Congratulations on 25 years! We look forward to seeing the impact you have in years to come."

BRUCE BAERWALDE President

35 YEARS

MARSHA HA YNES

V ICE PRESIDENT OF CASH MANAGEMENT

"Marsha’s impact on the McKibbon organization is second to none. She is an incredibly hard worker and a big part of this company’s success. Marsha handles all the cash for McKibbon hotels, McKibbon corporate entities and all thirdparty managed hotels. It’s a highly critical role. She has an excellent financial mind and excels at this role in every possible way. We appreciate your dedication and your countless contributions to McKibbon, Marsha. Congratulations on this important milestone!"

JOE TAGGART President & Chief Financial Officer, McKibbon Hotel Group

"It has been a great pleasure working with Marsha in different roles over the entire time I’ve worked for McKibbon. Marsha is extremely dependable and will always get the job done. She has managed more bank accounts than most people could imagine, and her impact on accounting, finance, development, and operations cannot be denied. Her management of funds for smooth operations with vendors, development projects, renovation projects, loan financing, and many other areas has been impeccable. Congratulations on 35 years, Marsha!"

BRAD DONNELL Corporate Controller

ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) INITIATIVES

We believe it’s our responsibility to serve as good stewards of the communities we call home. As such, we’re fully committed to working with our brand partners to ensure we’re operating thoughtfully and sustainably, complying with regulations and doing our part to reduce our environmental footprint through water conservation, coastal protection, waste reduction, responsible sourcing efforts, and more.

2023 HIGHLIGHTS

Clean the World Partnership

Hampton Inn & Suites Clearwater Beach was named Clean the World’s Hotel Partner of the Year with over 736 lbs. of soap and 892 lbs. of bottled amenities collected since 2018. Since 2010, our McKibbon-managed portfolio of hotels have collected enough soap for Clean the World to distribute 200,000+ soap bars to families in need worldwide.

Sustainable Business Award

Our Corporate Sustainability Manager Rafael Ibarcena proudly walked the green carpet this year, joining The Sustany Foundation and a host of local eco-friendly organizations for the Sustainable Business Awards. As we continue working to reduce our carbon footprint and implement sustainable practices throughout our corporate office and Tampa Bay hotels, we were honored to see McKibbon Hospitality and Rafael Ibarcena nominated and recognized for this important work.

Associate Assistance

In trying times, we lean on our McKibbon Guiding Principle of Support Each Other, rallying behind our McKibbon family of associates to help lighten the load through our Employee Assistance Fund. Over the course of 2023, we were able to financially assist a number of employees in dire situation, contributing thousands of dollars to help with bills, rent/mortgage, funeral expenses and more in their time of need.

Demographics

VOLUNTEER & FUNDRAISING EFFORTS

We completed more than 500 hours of collective community service in 2023, establishing and furthering partnerships with dozens of community organizations across the country, supporting the causes that needed it most.

HIGHLIGHTS

MONTLIMAR CREEK CLEANUP | HAMPTON INN & SUITES MOBILE I-65 AND SPRINGHILL SUITES PENSACOLA

Team members from Hampton Inn & Suites Mobile I-65, SpringHill Suites Pensacola, along with Regional Director of Sales & Marketing Kelly Allen, joined forces with Keep Alabama Beautiful to help clean up Mobile's Montlimar Creek. Together, our volunteers helped collect 487 lbs. of trash and debris.

TOURISM GIVES BACK | TAMPA HOTELS & CORPORATE TEAM

Our Tampa hotels and corporate team members showed up in full force to celebrate National Tourism Week during Visit Tampa Bay's Tourism Gives Back event at Feeding Tampa Bay, helping pack over 18,000 lbs. of food and over 15,000 meals for Tampa Bay residents in need.

PAWS FOR THE CAUSE PET CARNIVAL | HOME2 SUITES WILDWOOD-THE VILLAGES

Home2 Suites Wildwood-The Villages partnered with YOUR Humane Society SPCA to host the first annual Paws for the Cause Pet Carnival. This fun-filled, free and pet-friendly event featured food trucks, carnival games, pet vendors, a raffle and auction with a variety of prizes and gift baskets, as well as the opportunity to meet YOUR Humane Society SPCA’s adoptable pets in need of loving homes. The hotel team was able to raise $5,500 for YOUR Humane Society SPCA during the event which was doubled through McKibbon's Matching Funds Program to support the organization's lifesaving work.

COASTAL CLEANUP DAY | HAMPTON INN & SUITES CLEARWATER BEACH, WINTER THE DOLPHIN'S BEACH CLUB, AND CORPORATE TEAM

In honor of Coastal Clean Up Day, our corporate team partnered with Hampton Inn & Suites Clearwater Beach, Winter the Dolphin's Beach Club, and Keeping Pinellas Beautiful for a beach cleanup, collecting over 200 lbs. of trash from the shoreline.

UNIVERSITY PARTNERSHIPS

University of South Florida

Muma College of Business School of Hospitality & Tourism Management

In October, we launched the McKibbon Cooperative Learning Program, a new interactive learning experience with the University of South Florida (USF) Muma College of Business designed to provide USF hospitality students with a competitive training advantage through hands-on shadowing experience and mentorship from our team of seasoned industry professionals, both in the field and at the corporate office.

A testament to our guiding principles of support each other and do the right the thing, we are excited to expand our partnership with USF and welcome the program's first two students, Kristoff Ellis and Halyna Horpynich, who will be shadowing our Tampa hotel leaders and corporate support team across their next two semesters, immersing themselves in a variety of real-world scenarios and projects that will complement their studies and prepare them for their future hospitality careers.

Since our partnership began in 2021, over 100 USF undergraduate students have been immersed in on-the-job training throughout our portfolio. Additionally, we've also been able to welcome seven international students from around the world to further their studies with real-world hotel experience.

Florida International University

Chaplin School of Hospitality & Tourism Management

Ashley Dixon, Director of Talent Acquisition & Retention, and Ben Hom, Vice President of Human Resources, shared their experiences and insights to students majoring in Hospitality Management at Florida International University – the alma mater of our chairman, John McKibbon - during McKibbon Day. Following their four-class presentation, they hosted a career fair which provided a platform for students to network, gain insight into the industry, and explore potential internship/ job opportunities with McKibbon.

AWARDS & RECOGNITION

In 2023, we were honored to receive a host of impressive awards and accolades recognizing McKibbon Hospitality, our portfolio and our associates.

PORTFOLIO AWARDS

ALOFT ASHEVILLE

2023 Best of Asheville Awards

Silver Best Hotel Accommodations

BARGELLO

2023 Best of Asheville Awards

Silver Best Date Night Spot

Gold Best Mediterranean Restaurant

Silver Best Appetizers

Gold Best Fine Dining Restaurant

Silver Best Downtown Asheville Restaurant

Silver Best Wine Selection

DISTRICT 42

2023 Best of Asheville Awards

Gold Best Late Night Eats

Silver Best Bar Food

Silver Best Outdoor Dining

HAMPTON INN & SUITES AND HYATT HOUSE ORLANDO AIRPORT

Crystal Award from Orlando County Public Schools Foundation

HYATT HOUSE ORLANDO AIRPORT

Hyatt Hotels Corporations' 2023 Best New Select-Service Property

KIMPTON HOTEL ARRAS

IHG Luxury & Lifestyle Americas Franchise of the Year & 2022 IHG Spirit of True Hospitality Award

BOOKING.COM 2023 TRAVELLER REVIEW AWARDS

87 properties recognized

HOTEL LEADER AWARDS

AMMIE PLUMMER

Breakfast Attendant, Hampton Inn Bonita Springs Spirit of Hospitality Award, Lee County Visitor & Convention Bureau

AVERI RUGGIERO

Sales Manager, Hampton Inn Deerfield Beach Business Leader of the Year, Deerfield Beach Council of Community Heroes & Greater Fort Lauderdale Chamber of Commerce

BILLIE CAMPBELL

Dual Assistant Chief Engineer, Charlotte Uptown Hospitality Unsung Hero Award, Charlotte Regional Visitor Authority

CARLENE BAKER

Market Director of Sales, Gainesville FL

2022 Hospitality Leader of the Year, Alachua County Hospitality Council & Spirit of Hospitality Award, Visit Gainesville

DAWN LASSITER

Market Director of Sales, Knoxville Cluster

Greater Knoxville Hospitality Association’s Women in Tourism & Hospitality Leader of the Year Award

DESTINEE SANTIAGO

Assistant General Manager, Hampton Inn Atlanta Kennesaw

2023 Hilton Hospitality Hero

DIONNA HOLLIDAY

Guest Service Representative, AC Hotel Jackson Ridgeland Visit Ridgeland Hospitality Champion

EVA GONZALES

Room Attendant, Homewood Suites by Hilton Raleigh-Durham 2022 Apple Award

HUSANI PARRIS

Dual General Manager, Hilton Garden Inn & Homewood Suites

Gainesville

Hotel Management’s 2023 GMs to Watch

JOHN MESAROS

Dual General Manager, Courtyard & SpringHill Suites Ft. Myers

Courtyard Diamond General Manager & General Manager of the Year

LUGUY AGUERO

Lodge Attendant, Homewood Suites

Tampa Airport Westshore

Visit Tampa Bay Bern Laxer Award of Excellence

MATTHEW RAM

Senior Vice President of Acquisitions

40 Under 40, Business Observer

MELISSA BISCH

Director of Sales, Hyatt House Chicago Hyatt Kick Butt Award

2023 McKIBBON ONE LEADERSHIP CONFERENCE

In early November, we reconnected with old friends and formed new connections, learning from each other as well as a host of inspiring speakers and industry experts during our 2023 McKibbon One Leadership Conference.

Across four unforgettable days, we heard from our Board of Directors about our company’s roots and evolution and discussed where we’re headed, reaffirming that our future is bright. We rolled out the red carpet to celebrate the stars of our company during our McKibbon Circle of Excellence Awards ceremony, recognizing their leadership, community involvement, and commitment to our guiding principles. Finally, we rolled up our sleeves and packed hygiene kits to be distributed to individuals in need throughout the world with our community service project with Clean the World.

We’re incredibly grateful for the impact that we made and the McKibbon moments we shared and hope that this experience left you feeling energized and empowered to recognize your own power to positively influence our associates, guests and one another. By embracing our guiding principles and taking what you learned and experienced back to your hotels, departments and everyday operations, we will continue to thrive and grow as ONE company, ONE team, and ONE McKibbon family.

2023 CONFERENCE AWARD WINNERS

General Manager of the Year Award

DUSTIN CASH

General Manager

Aloft Greenville Downtown

Sales Leader of the Year Award

JESSICA RYBAK

Market Director of Sales

Fort Myers & Cape Coral Cluster

Spirit to Serve Award

Hampton Inn & Suites Clearwater Beach and Winter the Dolphin’s Beach Club

JULI NORBERG , Director of Sales

DAVID GIACO , General Manager

STEPHEN NUNLEY , General Manager

Circle of Excellence Awards

AMANDA HAGOOD

Market Director of Sales

Hampton Inn & Home2 Suites Atlanta Downtown

BRYANT OLSON

General Manager

Hampton Inn Bonita Springs

CARLENE BAKER

Market Director of Sales

Hilton Garden Inn & Homewood Suites Gainesville

DUSTIN CASH

General Manager

Aloft Greenville Downtown

JAKE O’DARE

Director of Sales

Aloft Greenville Downtown

JESSICA RYBAK

Market Director of Sales

Fort Myers & Cape Coral Cluster

MARGARITA LOPERA

General Manager

Residence Inn Fort Myers at I-75 & Gulf Coast Town Center

RAQUEL

SORRENTINO

Director of Sales

Aloft Orlando Downtown

ROB AMBERSLEY

General Manager

Homewood Suites Raleigh-Durham

STACY ROYALTY

Dual General Manager

Hampton Inn & Home2 Suites

Tampa Downtown Channel District

McKIBBON ASSOCIATES OF THE MONTH

Congratulations to the following associates who were nominated by their peers and selected by our executive leadership team for their exemplary performance, contributions and embodiment of McKibbon guiding principles.

JANUARY | CRAIG CORN

Breakfast Attendant & Front Desk Agent, Home2 Suites Wildwood-The Villages

Craig makes friends with everyone he speaks to. Whether it is having a special request ready when long-term guests arrive for breakfast or continually monitoring food costs to achieve a more profitable program, Craig consistently delivers. He is instrumental in leading the efforts for the property’s overall scores, and the number of times he is personally mentioned in SALT surveys and review sites is commendable. During pre-opening, Craig jumped in and assisted with every task, including the setup of guest rooms. He never says no and is always extending a helping hand.

FEBRUARY | DAMON HAZEL

Front Desk Supervisor, Hilton Garden Inn Hilton Head

Damon’s personality is infectious; he has truly never met a stranger. He makes every guest feel like they are valued and appreciated and has been recognized by name multiple times in SALT surveys, Expedia comments and Google Reviews. Damon’s interactions with customers are professional, honest and warm. If one of his fellow team members is having a bad day, Damon has the innate ability to say or do something to get a smile or a laugh. On top of his responsibilities as Front Desk Supervisor, Damon is eager to assist with other departments if the need arises. The great thing about Damon is that he doesn't have to be asked to jump in and help, he always takes the initiative.

MARCH | ANA RIVERA-COSME

Guest Service Representative, Residence Inn Fort Myers at I-75 & Gulf Coast Town Center

Ana is hospitality personified. She is always willing to go the extra mile for her guests and her teammates and would give anyone the shirt off her back if they needed it. When a recent guest had a rough day, Ana didn’t hesitate to show them kindness, bringing them something to drink and arranging for a shuttle to take them to dinner. In their glowing review of their experience with Ana the guest said, “Faith in humanity restored. If everyone in this world was like Ana, it would be so wonderful.”

APRIL | DELLA DAUGHTRY

Assistant Executive Housekeeper, Hyatt House Tallahassee Capitol University

Della is the definition of a team player. She wears her heart on her sleeve and is always willing to go the extra mile for her guests and fellow teammates. Around the holidays, she provided five housekeeping employees with giveaway gifts so they could participate in Secret Santa. She created a “Team Member of the Month” board to boost employee performance and productivity in her department. Her hotel's birthday party organizer, she went out and picked up a beautiful fruit cake for another employee, Minos, and the hotel team had to argue with her about allowing them to pay for it. Della has really stepped up and led the housekeeping department while they have been without an Executive Housekeeper. The employee morale and overall environment has seen a dramatic upswing under her leadership.

MAY

| KIM TRAN

Housekeeper, Hampton Inn Atlanta Kennesaw

Kim has the amazing ability to make you smile every time you see her. Although she is hearing impaired, Kim can tell an entire joke with her hands, and will even laugh about it with you. She is a daily reminder to us that happiness is indeed a choice. There is not a single day you won't catch her smiling — it's just her spirit and positive attitude.

JUNE | JORDAN GOEBEL

Front Desk Agent, Hampton Inn & Suites Knoxville Turkey Creek/Farragut

Jordan frequently demonstrates strong leadership qualities. She takes initiative to suggest and implement improvements, leading by example and inspiring her teammates. Jordan’s motivation and positive attitude uplifts the entire team, creating a more productive and enjoyable work environment. Her remarkable attention to detail, coupled with an ability to meet deadlines even under challenging circumstances, showcases her professionalism and commitment to our organization's goals. Beyond her outstanding performance, Jordan regularly volunteers her time and energy towards various charitable initiatives, demonstrating compassion that goes above and beyond her professional responsibilities.

JULY | ANNIE DOMINGUEZ

Front Desk Supervisor, Hampton Inn & Suites Lady Lake-The Villages

A shining example of our McKibbon guiding principle Make a Lasting Impression, Annie was nominated by her General Manager for her positive attitude and warm hospitality, as detailed in this guest review:

"I'd like to share my feedback, as I am a working professional that oversees several areas over Florida and I often stay in your hotels. I am once again visiting your Lady Lake location and it's time I've shared the amazing experience I received from a specific representative, Annie. It's been almost a year since I've stayed in this specific site, where Annie originally signed me up for Hilton rewards. After this long I remembered her right away - her kindness and overwhelming ability to show how happy she is that people are staying with your hotel. After just about a year, Annie remembered me, welcomed me back and thanked me once again for staying with your hotel. She's so kind and warm and while it was a quick exchange, I'll remember her once again! It's not often you come across people so happy to help people and you have that with Annie!"

AUGUST | CRYSTAL PALMER

Executive Housekeeper, Residence Inn Greenville Spartanburg Airport Crystal embodies our Mckibbon guiding principles every day. She does the right thing every time, even when it is tough to do. She is always thinking bigger and with the best interest of her hotel and her team in mind. She has, on more than one occasion and without hesitation, donated linens to single mothers and children who were in transitional phases simply because she cares deeply about giving back to her community. Crystal is her team's biggest cheerleader, always supporting everyone and making sure everyone has the tools to be successful at their jobs. Her care and concern for not only her department, but also her fellow leaders and the hotel has certainly left a lasting impression on future leaders within the Mckibbon community.

SEPTEMBER |

GEORGIA MURRAY

Executive Housekeeper, Hampton Inn & Suites Boynton Beach

Georgia has been a part of the Hampton Inn & Suites Boynton Beach team for over 18 years and is the glue that holds her staff and hotel together. Anytime one of her teammates has a big day, a special occasion or is having a tough time, Georgia brings everyone together to support and uplift them. Georgia loves giving back to her community and ensures nothing goes to waste at the hotel. When the Hampton Inn brand changed their duvets, Georgia reached out to Faith Farm Ministries to donate old inventory to those in need. A true testament to her leadership, every housekeeper and houseman that worked for her and was laid off during the pandemic came back to be a part her team again. Repeat guests remember her smiling face year after year and always ask for her during their visits. Her positive attitude is infectious, and you can always hear her singing songs in the laundry facilities and up and down the hallway.

OCTOBER | HANITA CREWS

Server, Hilton Garden Inn Tampa Riverview Brandon

Hanita has been with Hilton Garden Inn Tampa Riverview Brandon since it opened almost 15 years ago. Her smile, great attitude, pleasant personality and genuine care for her guests is what makes her stand out. She is hard working, caring and dedicated and operates like a running machine – always on the go. Her work ethic is impressive. She is always on time and never calls out. She works hard every minute she is on duty and always volunteers to help others. There have been several times that a cook has been late or called out. Each time, Hanita has stepped up to fill in, never once complaining. Regardless of how the day is going, including the days that are busy or challenging, Hanita always carries a beautiful smile with her.

NOVEMBER | LUCIA MADRID-ZAMORA

Housekeeper, Residence Inn Charlottesville Downtown

Lucia always has a smile on her face and is always friendly. She is a pleasure to be around and a super hard worker. On an average day, Lucia cleans 12-15 rooms on her own. Almost daily she will finish her board of rooms and come and ask if she can help one of the other ladies with the rooms that they have left on their board. Some days she helps multiple ladies. Anytime someone calls out, she jumps in to help, every single time without complaint. Her team, who has been without an Executive Housekeeper and General Manager for the past several months, said they would be lost without her and appreciate her stepping up and constantly pitching in.

DECEMBER | JORGE CORRES GUZMAN

Front Desk Agent, Hyatt House Orlando Airport

Time and time again, Jorge demonstrates the McKibbon spirit to serve others, always leading with his heart and never hesitating to support his team and his guests. When the team was down a night auditor, Jorge offered to work overnight shifts until the position could be filled. If someone from F&B calls out, Jorge willingly jumps into action and has been known to cook during dinner service when the kitchen is swamped. His helpfulness and kindness are appreciated by his teammates, but also his guests who have mentioned him by name in many HySat surveys and online reviews.

NOTABLE PRESS

Good news traveled fast in 2023, allowing us to make headlines and lasting impressions with editorial coverage, interviews and thought-leadership pieces.

McKibbon Hospitality and USF Design Interactive Learning Experience

LODGING MAGAZINE

McKibbon Enters Into Hotel Acquisition Space

HOTEL MANAGEMENT MAGAZINE

The Importance of Human Capital in Designing an ESG Strategy | Guest Article Authored by Vice President of Operational Excellence Jess Hayden

HOSPITALITY NET

Pairing Technology with the Basics to Find Opportunities in Revenue Generation | Guest Article Authored by Executive Vice President of Revenue Generation Lynn Prater

HOSPITALITY NET

Addressing the ROBOT in the Room: Demystifying ChatGPT and Using AI to Enhance the Guest Experience | Guest Article Authored by Vice President of Digital Marketing & eCommerce Ben Golson

TODAY’S HOTELIER

Leisure, Bleisure Travel Waves May Be Crashing, McKibbon Exec Says | Interview with Vice President of Revenue Management Jihad Lotfi

COSTAR - HOTEL NEWS NOW

The Current C-Suite at McKibbon Hospitality, and Its Related Entities, Have Their Eyes Set on Growth

TAMPA BAY BUSINESS & WEALTH

One on One with McKibbon Hospitality’s Bruce Baerwalde

HOTEL MANAGEMENT MAGAZINE

McKibbon CEO Models His Career Journey as Inspiration to Young Hotel Employees

COSTAR - HOTEL NEWS NOW

McKibbon Hospitality to Manage Denver Aloft HOTEL MANAGEMENT MAGAZINE

The Top Kimpton Hotels Across the World, According to IHG Diamond Members | Kimpton Hotel Arras

THE POINTS GUY

“There's really some passing of the torch and handing over the reins so to speak. It was good timing for our predecessors to step back and enjoy the fruits of their labor the last 30-plus years. We've all been with the company for quite some time and have a good feel of where the company's going, the foundation that we've built, and we're excited about where we're going from here.” -

Randy Hassen

"We are not focused on growing our portfolio for the sake of growth. For us, it is not about a number. We understand growth is critical to the health of McKibbon, but it has to be right. At the same time, we look to see if cultures are aligned. It is critical to the culture of McKibbon. Our team members are important to us beyond a role or responsibility. Knowing that cultures align ensures that even in times of challenge or difficulty, collaboration will be strong.” –

Bruce Baerwalde

2024 ASPIRATIONS ENGAGE

Focusing on being present and intentional, making every interaction, every moment, and every experience with our associates, guests and communities count.

EVOLVE

Remaining agile, adapting to an ever-changing environment, utilizing our resources, partnerships, and innovative thinking to overcome obstacles and pave new paths.

ENRICH

Prioritizing our health, well-being and personal growth in order to show up each and every day as the best version of ourselves, and in turn, enrich the lives of those we serve.

UPCOMING DEVELOPMENTS

Tru by Hilton Wilmington

• 107 rooms

• Developed & Owned by CN Hotels

• Opening in 2024

Hotel Lela Wilmington, A Tapestry Collection by Hilton

• 97 rooms

• Developed & Owned by CN Hotels

• Full-service restaurant, Paloma's

• Opening in 2024

Tempo Raleigh Downtown

• 126 rooms

• Developed & Owned by CN Hotels

• North Carolina’s first Tempo hotel

• Set to feature the tallest rooftop bar in Raleigh, Urban Oak

• Opening in 2024

Homewood Suites Raleigh Downtown

• 134 rooms

• Developed & Owned by CN Hotels

• Opening in 2024

Moxy Asheville

• 115 rooms

• Developed & Owned by McKibbon Equities

• Independent rooftop bar and restaurant, Wildwood Still

• North Carolina’s first Moxy flagship

• Opening in 2024

Hilton Garden Inn Cape Canaveral

• 156 rooms

• Developed & Owned by McKibbon Equities

• Independent restaurant concept

• Rocket launch viewing pad

• Opening in 2025

WILDWOOD

HOTEL LELA WILMINGTON, A TAPESTRY

COLLECTION BY HILTON

TEMPO BY HILTON RALEIGH DOWNTOWN & HOMEWOOD SUITES RALEIGH DOWNTOWN

URBAN OAK ROOFTOP BAR

STILL ROOFTOP BAR