2020 Business Resources NH

business Resources NH 2020

NH B U SIN ESS REVIEW ’S BU SIN ESS RESO U RCES N H 2020

INFORMATION TO ADVANCE YOUR BUSINESS

SPONSORED BY

A publication of

A WHOLLY OWNED SUBSIDIARY OF YANKEE PUBLISHING INC.

Volume 41, Number 16 President/Publisher

Sharron McCarthy

Editor

Jeff Feingold

Associate Editor

Liisa Rajala

Business Manager

Mista McDonnell

Creative Services Director

Jodie Hall

Graphic Designers

Robin Saling

Nancy Tichanuk

Business and Sales Coordinator

Heather Rood

Group Advertising Sales Director

Kimberly Lencki

Sales Executives

Karen Bachelder

Cynthia Stone

Connie McCullion

150 Dow Street Manchester, NH 03101 (603) 624-1442 nhbr.com E-mail: editor@nhbr.com

Welcome to Business Resources NH This is the 24th year NH Business Review has published what has been an unmatched, valuable source of information and ideas for New Hampshire businesspeople.

Over the years, the publication has been revamped and improved, often after suggestions from readers, to better meet their changing needs and expectations. But this year, we aren’t just providing a lot of new information and advice — as we do every year — we’ve also changed the name of the publication, to Business Resources NH. It’s a name that we think better reflects the nature of the publication — a compendium that provides a detailed view of the resources available in the state that keeps Granite State businesspeople informed and helps their businesses grow and thrive. We think you’ll agree that it lives up to that standard.

Once again, the sponsor of our Business Resources NH 2020 is Comcast Business. We thank them for joining us in bringing you what remains a unique tool for anyone doing business in New Hampshire.

We’d also like to thank the hundreds of businesses and organizations that each year take part in our surveys to provide the data we’re presenting to you. Their contribution, as always, has been invaluable.

New Hampshire Business Review (USPS 413430) is published 26 times a year, bi-weekly with an additional issue in July and December, by McLean Communications, 150 Dow Street, Manchester, N.H. 03101. Periodical postage paid at Manchester, N.H. and additional mailing offices. Subscription rates: One year, $32.00, two years, $55.00, three years, $80.00. Single copy $1.75.

Postmaster: Send address changes to NHBR, PO Box 433273, Palm Coast, FL 32143. The New Hampshire Business Review assumes no responsibility for typographical errors that do not materially affect the value of the advertisement. This publication’s liability for an error shall not exceed the cost of the space occupied by the error.

Jeff Feingold, Editor NH Business Review

(ISSN: 0164-8152)

BUSINESS RESOURCES NH 2020 1

CONTENTS

INSIGHTS & ADVICE 10 Q&A with U.S. Commercial Service’s Cara Boulesteix

27 A support network for women business owners

32 How to shop the healthcare provider 12 What’s your backup plan? market 13 Hiring talent in a tight 34 Developing millennial market employees 14 A new approach to 36 How to investigate employee recovery sexual harassment 20 Tips to successfully claims prepare for your next 45 The financial impact business loan of divorce on business 25 Assessing and owners understanding your 52 Reduce the risk of organization’s security cybersecurity attacks posture 26 Keep your customers coming back

54 Addressing employers’ top challenge: talent

56 Updating policies in the age of recreational marijuana 60 Clearing a cyber smear 66 Prioritizing copyright registration is essential 67 Implement thoughtful internal communication 74 Zero-energy buildings save by self generating power 92 Engage employees through community service

RESOURCES WHO’S WHO IN STATE GOVERNMENT...................4 BUSINESS ASSOCIATIONS AND ASSISTANCE.........................6 ECONOMIC DEVELOPMENT AGENCIES....................................16 BUSINESS INCUBATORS...............18 NH REGIONAL PLANNING COMMISSIONS.............................19 BANKS & LENDERS WITH SBA LOAN GUARANTEES.............22 ENTREPRENUER RESOURCES.......28 2 BUSINESS RESOURCES NH 2020

CHAMBERS OF COMMERCE........30

MEDIA OUTLETS..........................68

HEALTH INSURERS.......................33

PRINTERS & PRINT SERVICES.......71

REGIONAL YOUNG PROFESSIONALS NETWORKS.......35

ENERGY SUPPLIERS.....................76

TOP LAW FIRMS...........................38

ENERGY EFFICIENCY CONSULTANTS.............................77

CERTIFIED PUBLIC ACCOUNTANTS............................47

ENERGY BROKERS.......................78

WORKFORCE DEVELOPMENT RESOURCES.................................55

ENGINEERING FIRMS...................85

EMPLOYMENT SERVICES.............57 MARKETING SERVICES.................61

ARCHITECTURAL FIRMS...............81

AIRPORTS.....................................90 MEETING & CONFERENCE FACILITIES....................................93

NEW HAMPSHIRE'S TAX LANDSCAPE MEALS AND RENTALS TAX REVENUE BY COUNTY, 2018 ROCKINGHAM: $111.5 M HILLSBOROUGH: $88.8 M GRAFTON: $31.2 M MERRIMACK: $30.3 M

BUSINESS PROFITS TAX

BUSINESS ENTERPRISE TAX

Businesses with $50,000 or less in gross receipts are not required to file a return

Businesses with gross receipts over $208,000 or enterprise value tax base over $104,000 must file a return

Tax rate: 7.7%*

Tax rate: 0.6%*

*Future scheduled decreases in BPT, BET tax rates dependent on outcome of state budget, expected fall 2019.

CARROLL: $25.1 M BELKNAP: $18.2 M STRAFFORD: $18.1 M COOS: $10.7 M CHESHIRE: $10.6 M SULLIVAN: $4.1 M Source: NH Department of Revenue Administration

1.9%

1.6% .26%

1.9% 4.6% 6.4%

.04%

20.8%

9.1% 15.7%

160,000

10.5%

businesses

72,400

businesses

filed business tax returns

In 2016...

12.9%

had registered with the NH Secretary of State

116,544

businesses filing tax returns paid no BET or BPT

43,456 businesses filed business tax returns totaling $574.2 million

14.3%

NH TAX REVENUE IN FY 2018* ■ BUSINESS PROFITS TAX ■ STATEWIDE PROPERTY TAX ■ MEALS & RENTALS TAX ■ BUSINESS ENTERPRISE TAX ■ MEDICAID ENHANCEMENT TAX ■ TOBACCO TAX ■ REAL ESTATE TRANSFER TAX ■ INTEREST & DIVIDENDS TAX ■ COMM. SERVICES TAX ■ UTILITY PROPERTY TAX ■ NURSING FACILITY QUALITY

$482,228,000 $363,149,000 $331,683,000 $298,884,000 $243,025,000 $211,585,000 $149,159,000 $105,826,000 $42,448,000 $45,166,000

ASSESSMENT

$37.936,000

■ ELECTRICITY CONSUMPTION TAX ■ MISCELLANEOUS TAXES TOTAL

$5,940,000 $711,360

$2.318 BILLION

*Percentages are rounded to nearest figure except below 1%

Source: NH Secretary of State

Source: NH Department of Revenue Administration

BUSINESS RESOURCES NH 2020 3

WHO’S WHO IN NH’S BUSINESS ECOSYSTEM

Gov. Chris Sununu

William Gardner

Taylor Caswell

Will Arvelo

Christopher Way

Michael Bergeron

Cindy Harrington

Benoit Lamontagne

Deborah Avery

Tina Kasim

Justin Oslowski

Victoria Cimino

Gov. Chris Sununu 603-271-2121 governor.nh.gov

Division of Economic Development 603-419-9713 benoit.lamontagne@livefree.nh.gov

William Gardner Secretary of State 603-271-3242 sos.nh.gov

Mollie Kaylor Business Resource Specialist (Southwestern Region) Division of Economic Development 603-271-6305 mollie.kaylor@livefree.nh.gov

Taylor Caswell Commissioner Department of Business and Economic Affairs 603-271-2341 taylor.caswell@livefree.nh.gov Wildolfo Arvelo Director Division of Economic Development 603-271-2591 wildolfo.arvelo@livefree.nh.gov Christopher Way Deputy Director Division of Economic Development Cell: 603-419-9164 christopher.way@livefree.nh.gov Michael Bergeron Senior Business Development Manager Division of Economic Development Cell: 603-419-9163 michael.bergeron@livefree.nh.gov Cynthia Harrington Business Development Manager Division of Economic Development Cell: 603-419-9839 cynthia.harrington@livefree.nh.gov Benoit Lamontagne North Country Industrial Agent Coos, Grafton and Carroll counties

4 BUSINESS RESOURCES NH 2020

Victoria Cimino Director Division of Travel and Tourism Development 603-271-2665 victoria.cimino@livefree.nh.gov James Key-Wallace Executive Director Business Finance Authority 603-415-0191 jameskw@nhbfa.com

Deborah Avery Business Resource Specialist Belknap and Merrimack counties Division of Economic Development 603-271-0316 deborah.avery@livefree.nh.gov

Liz Gray Director NH Small Business Development Center 603-862-2200 liz.gray@unh.edu

Mark Laliberte Business Resource Specialist (Seacoast Region) Division of Economic Development 603-271-6351 mark.laliberte@livefree.nh.gov

Shawn Jasper Commissioner Department of Agriculture, Markets & Food 603-271-3551 shawn.jasper@agr.nh.gov

Jimmie Hinson Business Resource Specialist Hillsborough and parts of Rockingham county Division of Economic Development 603-271-6352 jimmie.hinson@livefree.nh.gov

George Copadis Commissioner Department of Employment Security 603-228-4000 george.n.copadis@nhes.nh.gov

Tina Kasim International Program Manager International Trade Resource Center 603-271-0322 tina.kasim@dred.nh.gov Justin Oslowski Director New Hampshire Export Assistance Center 603-610-2416 justin.oslowski@trade.gov

Sara Johnson Small Business Technical Assistance Program Department of Environmental Services 603-271-1379 sara.johnson@des.nh.gov Vince Perelli Env. Leadership Initiative Program & Env. Mgmt. Systems Program Department of Environmental Services 603-271-8989 vincent.perelli@des.nh.gov

James Key-Wallace

Liz Gray

George Copadis

John Elias

Ken Merrifield

Lindsey Stepp

Katy Easterly Martey

David Mullen

Sarah Colson

Dr. Ross Gittell

James Dean

Mike Decelle

John Elias Commissioner Department of Insurance 603-271-2830 john.elias@ins.nh.gov

Katy Easterly Martey Executive Director Community Development Finance Authority 603-717-9118 keasterly@nhcdfa.org

Dr. Ross Gittell Chancellor Community College System of NH 603-230-3501 rgittell@ccsnh.edu

Alex Feldvebel Deputy Commissioner Department of Insurance 603-271-2736 alex.feldvebel@ins.nh.gov

David Mullen Executive Director Pease Development Authority 603-766-9276 d.mullen@peasedev.org

Dr. Todd Leach Chancellor University System of NH 603-862-0963 todd.leach@usnh.edu

Ken Merrifield Commissioner Department of Labor 603-271-3699 kenneth.merrifield@dol.nh.gov

Martin Honigberg Chairman Public Utilities Commission 603-271-2443 martin.honigberg@puc.nh.gov

Dr. Mark Rubinstein President Granite State College 603-513-1307 mark.rubinstein@granite.edu

Rudolph Ogden, III Deputy Commissioner Department of Labor 603-271-3176 rudolph.ogden@dol.nh.gov

Zenagui Brahim President NH Manufacturing Extension Partnership 603-226-3200 zenaguib@nhmep.org

Anne Huot President Keene State College 603-358-2000 president@keene.edu

Lindsey Stepp Commissioner Department of Revenue Administration 603-230-5005 lindsey.stepp@dra.nh.gov

Michael Power Community Outreach Administrator Office of Workforce Opportunity 603-271-7275 michael.power@livefree.nh.gov

Dr. Donald Birx President Plymouth State University 603-535-2210 dlbirx@plymouth.edu

Peter Danles Executive Director Joint Board of Licensure and Certification 603-271-6766 peter.danles@nh.gov

Sarah Colson Director of Workforce Accelerator 2025 Business and Industry Association 603-224-5388 ext. 116 scolson@biaofnh.com

James W. Dean Jr. President University of New Hampshire 603-862-2450 presidents.office@unh.edu

Beth Edes Executive Director Real Estate Commission 603-271-2701 bedes@nhrec.state.nh.us

Gray Chynoweth Chief Membership Officer Advanced Regenerative Manufacturing Institute 603-666-3905 gchynoweth@armiusa.org

Mike Decelle Dean University of New Hampshire-Manchester 603-641-4107 mike.decelle@unh.edu

BUSINESS RESOURCES NH 2020 5

BUSINESS ASSOCIATIONS AND ASSISTANCE Automotive Wholesalers Association of New England PO Box 838, 2-4 Main Street Peterborough, NH 03458 603-924-9449/603-924-4490 awane.com Trade association for auto parts stores in the New England area. Provides members with health, life and disability insurance and a bank for financial needs.

American Institute of Architects, New Hampshire Chapter PO Box 398 310 Marlboro Street, 2nd Floor Keene, NH 03431 603-357-2863/603-357-0835 aianh.org/office@aianh.org Has over 300 architect members, associate members and allied building professionals.

Serves as the voice of the architecture profession and as a resource for its members in service to society.

American Society of Home Inspectors, New England Chapter 53 Regional Drive, Suite 1 Concord, NH 03301 603-228-1231 ashinewengland.org info@ashinewengland.org Nonprofit trade organization for home inspectors. Provides newsletters, training, education and legislative information to members.

Associated Builders and Contractors, NH/VT Chapter 58 Chenell Drive, Route 106 Concord, NH 03301 603-226-4789/603-226-4442 abcnhvt.org/info@abcnhvt.org Full-service organization providing information and programs in the areas of human resources, business development and government relations for contractors.

Associated General Contractors of New Hampshire 48 Grandview Road Bow, NH 03304 603-225-2701/603-226-3859 agcnh.org/info@agcnh.org Nonprofit trade organization that supports general contractors, subcontractors, equipment dealers and suppliers, and other industry professions and is dedicated to improving the professional standards of the construction industry.

Better Business Bureau of New Hampshire Inc. 48 Pleasant Street Concord, NH 03301 603-224-1991/603-228-9035 concord.bbb.org/info@bbbnh.org

6 BUSINESS RESOURCES NH 2020

To disseminate and dispense information on companies, including a complaint division, consumer education and binding arbitration.

Business and Industry Association of New Hampshire 122 North Main Street, Suite 2 Concord, NH 03301 603-224-5388/603-224-2872 biaofnh.com/mail@nhbia.org New Hampshire’s statewide chamber of commerce and leading business advocate, representing members in a variety of industries. Through advocacy with state and federal legislators and regulators, the BIA works to promote a healthy business climate and robust economic future for New Hampshire.

Business Committee for the Arts 1 Granite Place Concord, NH 03301 603-224-8300/603-226-2963 nhbca.com/arts@nhbca.com Nonprofit organization that educates, motivates and recognizes business support of and participation in the arts. Administers a variety of programs and services, including Business in the Arts Awards, ArtSavers and Lawyers for the Arts/NH. Business Finance Authority 2 Pillsbury Street, Suite 201 Concord, NH 03301 603-415-0190/603-415-0194 nhbfa.com/brendapenhbfa.com Created in 1992, it offers several loan programs to foster economic development and create employment in NH, with an emphasis on small business assistance.

One initiative is the Capital Access Program, which provides incentives to banks to make loans to small businesses considered to have more than conventional risk.

Community Development Finance Authority 14 Dixon Avenue, Suite 102 Concord, NH 03301 603-226-2170/603-226-2816 nhcdfa.org State authority that was created by legislation to assist communities with economic development and housing programs through association with nonprofit organizations. The CDFA has financed economic development and housing projects statewide through the use of tax credits, direct loans and grants.

Community Loan Fund 7 Wall Street Concord, NH 03301 603-224-6669 communityloanfund.org

info@communityloanfund.org The Community Loan Fund is a statewide nonprofit charitable organization that turns investments into loans and education to create opportunity and transform lives.

Division of Economic Development 172 Pembroke Road, PO Box 1856 Concord, NH 03302 603-271-2591 nheconomy.com/info@nheconomy.com New Hampshire’s center for business retention and expansion. Its goal is to stimulate local economic growth by assisting businesses that are already in operation and by helping out-of-state businesses expand or relocate here. Staff members can link businesses with a variety of financial, technological, business planning, marketing and job training resources. Best of all, this assistance is free and strict confidentiality is assured.

Good Roads Association 261 Sheep Davis Road, Suite 5 Concord, NH 03301 603-224-1823/603-224-9399 nhgoodroads.org/nhroads@aol.com Statewide nonprofit association of people involved in the road, bridge-building and maintenance industry.

Health Care Association 5 Sheep Davis Road, Suite E Pembroke, NH 03275 603-226-4900 nhhca.org Nonprofit trade organization representing nursing homes, retirement centers and retirement communities. Provides trade advocacy and public information.

Home Builders and Remodelers Association 119 Airport Road Concord, NH 03301 603-228-0351/603-228-1877 hbranh.com/info@hbranh.com Comprised of nine “local” associations located throughout NH. Association of industry professionals dedicated to providing quality housing opportunities through education, vision and advocacy for the betterment of our communities.

HR State Council of New Hampshire PO Box 3941 Manchester, NH 03105 nhstatecouncil.shrm.org info@nhstatecouncil.org An affiliate of the Society for Human Resource Management, the council’s mission is to aid in the advancement of the Human Resources profession within New

Hampshire by providing leadership and structure as well as partnering with the Legislature to obtain a voice in the state government.

Innovation Research Center University of New Hampshire Gregg Hall, Room 136, 35 Colovos Road Durham, NH 03824 603-862-4125 nhirc.unh.edu Created in 1991 by the Legislature to increase collaboration, technology development and innovation between NH businesses and universities. Businesses match their project awards to fund research, which often leads to new products and processes. Program goals include increased competitiveness and profitability for businesses, an increase in the tax base and in local jobs, federal funding of Small Business Innovation Research (SBIR) awards and additional funding from venture capitalists.

International Trade Resource Center NH Division of Economic Development 172 Pembroke Road, PO Box 1856 Concord, NH 03302 603-271-8444 nheconomy.com/info@nheconomy.com A one-stop location where NH businesses that export or are considering exporting can access the information necessary to effectively explore, develop and penetrate the foreign marketplace. Offers the business community several programs and services including one-on-one counseling, automated trade leads, worldwide marketing promotion, international trade resource library, export finance assistance, market research and education and training seminars.

Knowledge Institute 11 Court Street, Suite 230 Exeter, NH 03833 603-658-0340/603-658-0343 buzgate.org BUZGate.org – short for Business Utility Zone Gateway – is a free, web-based directory from the Knowledge Institute that offers a wealth of help in starting and growing a business, including business planning, counseling, marketing, workforce development and several other targeted entrepreneurial assistance resources.

Lakes Region Tourism Association PO Box 737, 61 Laconia Road Tilton, NH 03276 603-286-8008/603-286-7007 lakesregion.org/lra@lakesregion.org Nonprofit organization providing information guides, maps and brochures

for area attractions, accommodations, restaurants and shops.

Lodging and Restaurant Association 341 Loudon Road, Unit 3, PO Box 1175 Concord, NH 03302 603-228-9585 nhlra.com Statewide non-partisan trade organization.

Promotes, protects and educates the food service and lodging industries of the state.

League of New Hampshire Craftsmen 49 South Main Street, Suite 100 Concord, NH 03301 603-224-3375/603-225-8452 nhcrafts.org/nhleague@nhcrafts.org With more than 750 juried craftspeople in its membership, the League of New Hampshire Craftsmen is a nonprofit crafts education organization dedicated to preserving and inspiring New England’s craft traditions.

MerchantBanc 66 Hanover Street, Suite 303 Manchester, NH 03101 603-623-5500 merchantbanc.com Provides customized financial services to private equity investors and promising entrepreneurs.

Manufacturing Extension Partnership 172 Pembroke Road Concord, NH 03301 603-226-3200 nhmep.org/info@nhmep.org An affiliate of the U.S. Department of Commerce, the NHMEP is a nonprofit manufacturing extension center that provides business and technical assistance to manufacturing companies to help them boost sales and retain or add jobs.

Monadnock Travel Council of Southwest New Hampshire PO Box 358 Keene, NH 03431 monadnocktravel.com info@monadnocktravel.com Provides a comprehensive travel promotion program and a forum for communication among travel-related businesses for the Monadnock Region.

The National Safety Council of Northern New England 57 Regional Drive, Unit 6 Concord, NH 03301 800-834-6472 nscnne.org Mission is to proactively promote for its members and the general public

the prevention of injuries, illnesses and economic losses through communication, education and training.

New England Inns & Resorts Association PO Box 1089 44 Lafayette Road North Hampton, NH 03862 603-964-6689/603-964-6792 newenglandinnsandresorts.com Six-state trade organization focusing on marketing and education. Promoting New England as a destination point and educating innkeepers.

The New Hampshire Aerospace and Defense Export Consortium PO Box 524 Portsmouth, NH 03802 603-836-4207 nhadec.com NHADEC is an industry-led promotional consortium consisting of aerospace and defense manufacturing companies in New Hampshire, New England and across the country. Utilizing its growing global network, members ranging from the leading Tier 1 contractors to nimble SMEs work collectively with experts to earn national and international contracts.

New Hampshire Association of Broadcasters 707 Chestnut Street Manchester, NH 03104 603-627-9600/603-627-9603 nhab.org/information@nhab.org This broadcast trade association boasts more than 98% membership of the Granite State’s over-the-air radio and television stations. The association has lists available of all stations and talk shows.

New Hampshire Association of Insurance Agents 125 Airport Road Concord, NH 03301 603-224-3965/603-224-0550 nhaia.com/info@nhaia.com Trade association for independent insurance agents that promotes educational programs, sells products and lobbies for the insurance industry.

New Hampshire Association of Realtors PO Box 550, 115A Airport Road Concord, NH 03301 603-225-5549/603-228-0385 nhar.org Nonprofit organization dedicated to the advocacy of real estate issues. Provides legal information and services, education, communication and technology for members.

New Hampshire Association of Residential Care Homes 53 Regional Drive, Suite 1 Concord, NH 03301 603-228-1231/603-228-2118 nharch.org/info@nharch.org Nonprofit association dedicated to promoting health, safety, ethical standards and practical efficiency in licensed assistedliving facilities throughout New Hampshire.

Works closely with regulators and facility owners/administrators to assure quality of living and care for residents in member homes.

New Hampshire Auto Dealers Association PO Box 2337, 507 South Street Concord, NH 03302 800-852-3372/603-225-4895 nhada.com Provides information to members and representation before the Legislature.

Also provides self-funded workers’ compensation and health insurance, dental insurance, wellness programs, education foundation and charitable foundation for children.

New Hampshire Bankers Association PO Box 2586, 1 Eagle Square, Suite 505A Concord, NH 03302 603-224-5373/603-224-3381 nhbankers.com Statewide not-for-profit trade association whose purpose is to promote the general welfare, usefulness and public perception of banks and banking institutions to the betterment of the state’s economy.

New Hampshire Bar Association 2 Pillsbury Street, Suite 300 Concord, NH 03301 603-224-6942/603-224-2910 nhbar.org/nhbainfo@nhbar.org The New Hampshire Bar Association (the oldest statewide bar organization in the U.S.) strives to improve the administration of justice; foster and maintain high standards of conduct, integrity, competence and public service on the part of those engaged in the practice of law; safeguard the proper professional interests of the members of the bar; and provide a forum for the discussion of subjects pertaining to the practice of law, the science of jurisprudence and law reform and relations of the bar to the public.

New Hampshire Businesses for Social Responsibility PO Box 3562 Concord, NH 03302 603-391-7437 nhbsr.org/info@nhbsr.org

Mission is to build and support a network of businesses committed to adopting socially responsible business practices and recognizing that people, principles and profits are inseparably linked.

New Hampshire Center for Nonprofits 84 Silk Farm Road, Suite 1 Concord, NH 03301 603-225-1947/603-228-5574 nhnonprofits.org/info@nhnonprofits.org Member service organization for nonprofits providing group purchasing, management training, State House advocacy, information network and employee benefits.

NH Clean Tech Council 603-777-7700 nhcleantechcouncil.org /kate@nhsea.org The advocacy arm of the NH Sustainable Energy Association, the NH Clean Tech Council advocates for and represents New Hampshire’s clean tech and energy business sector, focusing on the economic benefits from a vibrant clean technology industry. Its purpose is to promote a more innovative and clean energy policy, attract new investment and provide opportunity for growth.

New Hampshire College and University Council 3 Barrell Court, Suite 100 Concord, NH 03301 603-225-4199/603-225-8108 nhcuc.org Nonprofit consortium of 22 public and private institutions of higher education in New Hampshire, providing joint programs for member institutions, sponsoring professional development conferences for faculty and administrators, and a forum for discussion of vital issues in higher education.

New Hampshire Farms Network 603-252-5299 newhampshirefarms.net A nonprofit aimed at strengthening the connection between New Hampshire farmers, businesses and consumers by developing a greater public understanding of the importance of farming for food security, community health, economic development and land conservation.

New Hampshire Grocers Association Inc. 110 Stark Street Manchester, NH 03101 603-669-9333 grocers.org Trade association consisting of over 1,000 independent grocers and chain stores BUSINESS RESOURCES NH 2020 7

BUSINESS ASSOCIATIONS AND ASSISTANCE who operate convenience stores, markets and supermarkets, as well as the suppliers.

Provides communication, education, legislative programs and functions as the official clearinghouse on all retail foodrelated information.

NH Tech Alliance PO Box 3730 Manchester, NH 03105 nhtechalliance.org The NH Tech Alliance is a statewide technology association dedicated to supporting companies at every stage of growth and development as well as providing opportunities for members of the high tech ecosystem to network and collaborate. The organization offers a variety of programming, whether it’s through Alpha Loft’s accelerator program for startups, business competitions or industry-focused events associated with the TechWomen|TechGirls and BioMed|Tech initiatives.

New Hampshire Hospital Association 125 Airport Road Concord, NH 03301 603-225-0900 nhha.org/info@nhha.org Provides advocacy, information and research for the New Hampshire healthcare community.

New Hampshire Housing Finance Authority 32 Constitution Drive Bedford, NH 03110 603-472-8623 nhhfa.org The NHHFA is not a state agency, but promotes, finances and supports affordable housing opportunities and related services for New Hampshire individuals and families through the use of resources and the building of partnerships.

New Hampshire Made 539 Calef Hwy., Rte. 125, #104 Epping, NH 03042 603-679-9800 nhmade.com Statewide nonprofit marketing association that increases the awareness of and demand for local products and services by utilizing the power of “New Hampshire’s Own” state brand identity program.

New Hampshire Medical Society 7 North State Street Concord, NH 03301 603-224-1909/800-564-1909 nhms.org/nhmedicalsociety@nhms.org Largest physician membership organization in the state whose mission is to improve the quality and availability of healthcare

8 BUSINESS RESOURCES NH 2020

in New Hampshire by keeping the public well informed on health matters by means of mailings, news media and a physicians speakers bureau.

New Hampshire Motor Transport Association 13 West Street Concord, NH 03301 603-224-7337 nhmta.org/vera@nhmta.org NHMTA represents over 400 New Hampshire-based transportation companies located throughout the state.

It provides services and programs that maximize its members’ purchasing power.

It is a strong voice for all trucking-related issues within the state.

New Hampshire Municipal Association c/o NH Local Government Center 25 Triangle Park Dr., PO Box 617 Concord, NH 03302 603-224-7447 nhmunicipal.org nhmainfo@nhmunicipal.org Non-partisan, nonprofit organization dedicated to the goal of strengthening the quality of local government by helping officials better serve their municipality, improving the education and training of local officials, contributing to the understanding of municipal issues and promoting more effective local government.

New Hampshire Society of Professional Engineers PO Box 1343 Concord, NH 03302 nhspe.org/info@nhspe.org The society of engineering professionals in New Hampshire promotes the ethical and competent practice of engineering, advocates licensure and enhances the image and well-being of its members while implementing the program of the National Society of Professional Engineers (NSPE) at the state level.

New Hampshire Sustainable Energy Association 54 Portsmouth Street Concord, NH 03301 603-226-4732 nhsea.org/kate@nhsea.org NHSEA’s mission is to strengthen New Hampshire’s economy and conserve natural resources by promoting a transition to clean, efficient and renewable energy. Its advocacy arm, the NH Clean Tech Council, promotes these efforts.

New Hampshire Timberland Owners Association 54 Portsmouth St. Concord, NH 03301 603-224-9699 nhtoa.org Nonprofit organization of forest owners and users working together to promote better forest management and a healthy wood product industry.

New Hampshire Retail Association 48 Grandview Road, Suite 2 Bow, NH 03304 603-225-9748 retailnh.com/shop@retailnh.com Statewide organization of businesspeople promoting the success of the New Hampshire retail community, representing over 800 businesses, large and small, in legislative activities and provides specialized, cost-saving programs to its members.

New Hampshire Travel Council PO Box 3935 Concord, NH 03302 603-290-0839 nhtravelcouncil.com info@nhtravelcouncil.com Strives to constantly understand, interpret and promote the New Hampshire lifestyle so that guests will better value the uniqueness of the New Hampshire experience.

New Hampshire Society of Certified Public Accountants 1750 Elm Street, Suite 403 Manchester, NH 03104 603-622-1999 nhscpa.org/info@nhscpa.org Mission statement is to anticipate and respond to member needs and advocate policies which serve NHSCPA members and enhances the professional environment; promote a better understanding and recognition of the profession; and provide products and services that assist CPAs in providing quality professional services.

NH Works 172 Pembroke Road, PO Box 1856 Concord, NH 03302 603-271-7275 nhworks.org Information center for job seekers and employers, listing current job openings, New Hampshire economic and labor market information and education and training programs. Career centers around the state offer workshops for technical assistance on preparing résumés and cover letters, job search workshops, employment counseling, aptitude and skills testing, and career exploration tools.

Oil Heat Council of New Hampshire PO Box 3898 Concord, NH 03302 603-415-8330 nhoilheat.com/info@nhoilheat.com Mission is to represent and be a resource to its members by monitoring and communicating pertinent information, regulatory actions and legislation at federal and municipal levels.

Procurement Technical Assistance Program NH Division of Economic Development 172 Pembroke Road, PO Box 1856 Concord, NH 03302 603-271-7581 nheconomy.com/sell-to-the-government Many companies find the concept of selling to the government too daunting to ever get involved. Or, if they have tried it, the red tape factor quickly squelched the interest. The NH-PTAP provides the necessary tools to be competitive in the federal marketplace through one-on-one procurement counseling and technical assistance and electronic scanning of the Commerce Business Daily, federal contract awards, Defense Logistics Agency under $25,000 procurements and foreign trade opportunities. The program’s databases allow clients to access past procurement histories, target appropriate buying agencies and find prime contractor/subcontractor opportunities.

SCORE (Six N.H. Chapters) Previously known as “Service Corps of Retired Executives,” SCORE assists small businesses with free, confidential business counseling, small business training and workshops, and an online resource library.

Volunteer mentors, who have broad business experience in a vast range of industries, use their individual skills to help clients develop plans for new businesses, solve business problems and direct them to additional resources including financing.

• Merrimack Valley SCORE 275 Chestnut Street, Suite 133 Manchester, NH 03101 603-666-7561 merrimackvalley.score.org • Mt. Washington Valley SCORE 53 Technology Lane, Suite 101 Conway, NH 03818 603-447-4388 mtwashington.score.org • Seacoast New Hampshire SCORE 215 Commerce Way, Suite 420 Portsmouth, NH 03801 603-433-0575 seacoast.score.org • Upper Valley SCORE 20 West Park Street Lebanon, NH 03766

Provides professional, one-on-one business management advice and educational programs, at no cost, to new and existing businesses. Although the SBDC is not a lending agency, its counselors and staff can provide information on financial resources available in New Hampshire. It has several local business advising centers in convenient locations throughout the state.

603-448-3491 uppervalley.score.org • Monadnock SCORE 34 Mechanic Street Keene, NH 03431 603-352-0320 monadnock.score.org • SCORE Lakes Region 383 South Main Street Laconia, NH 03246 603-524-0137 lakesregion.score.org Ski New Hampshire PO Box 528 North Woodstock, NH 03262 603-745-9396/800-88-SKINH skinh.com/info@skinh.com Represents alpine and Nordic ski areas throughout New Hampshire. Activities include marketing, government relations, education and data collection.

Small Business Development Center University of New Hampshire Peter T. Paul College of Business and Economics 10 Garrison Ave., #201 Durham, NH 03824 603-862-2200 nhsbdc.org

Society of Women Engineers Southern New Hampshire PO Box 1514 Nashua, NH 03061 swesnh.org/president@swesnh.org A new chapter representing professional women seeking networking and community outreach opportunities.

Structural Engineers of New Hampshire PO Box 226 Manchester, NH 03105 senh.org A professional association of structural engineers practicing in New Hampshire that is founded on the premise that those in the structural engineering community can improve and advance the practice of structural engineering for both the individual and the profession.

U.S. Small Business Administration 55 Pleasant Street, Suite 3101 Concord, NH 03301 603-225-1400 sba.gov/nh SBA Guaranty Loans are made by private lenders, usually banks, and are guaranteed up to a specified percentage by the SBA. The 7(a) Guaranty Program, its most common loan program, helps lenders provide longer term financing for small business customers. The program limits the bank’s exposure and allows lenders to consider larger loan requests.

USDA Rural Development Concord Center, Suite 218 10 Ferry Street Concord, NH 03301 603-223-6045 rurdev.usda.gov/vt USDA Rural Development Business Services works in partnership with the private sector and community-based organizations to provide financial assistance and business planning and helps fund projects that create or preserve quality jobs, either through guaranteed or direct loans. The financial resources are often leveraged with those of other public and private credit

source lenders to meet business and credit needs in under-served areas. Recipients of these programs may include individuals, corporations, partnerships, cooperatives, public bodies, nonprofit corporations, Indian tribes and private companies.

White Mountains Attractions Association PO Box 10 North Woodstock, NH 03262-0010 603-745-8720 visitwhitemountains.com Promotes and publicizes recreation and recreational facilities in the White Mountains area.

Yankee Chapter, Public Relations Society of America 53 Regional Drive, Suite 1 Concord, NH 03301 603-228-1231 yankeeprsa.org/info@yankeeprsa.org Organization of public relations professionals who work in Maine, New Hampshire and Vermont.

Source: NHBR Research

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BUSINESS RESOURCES NH 2020 9

Q&A with U.S. Commercial Service's Cara Boulesteix NH firms have access to industry specialists worldwide to evaluate new international markets

BY LIISA RAJALA

T

he U.S. Commercial Service — the trade promotion arm of the U.S. Department of Commerce’s International Trade Administration—assists American companies with services ranging from tailored market research to appointments organized by trade officials that allow companies to meet with prospective partners and distributors.

As a commercial specialist, Cara Boulesteix covers the aerospace, defense and safety/security industry portfolios for the U.S. Department of Commerce in France.

Her role is to assist U.S. companies in assessing their product potential in France or help them identify distribution partners or customers.

As of February 2019, civilian aircraft and

spacecraft parts are the No. 1 commodity New Hampshire exports to France. In 2018, New Hampshire exported $127 million of civilian aircraft and spacecraft parts to France, and a total of $223 million in commodities to France, ranging from industrial machinery and computers to plastics to medical and surgical instruments.

Q. In what way do you assist the New Hampshire companies?

A. Everything from just saying hello and letting them know we are available to work with them when they’re ready to do more individual, in-depth counseling and business to business introductions prior to and during a trade show.

FUNDING ASSISTANCE New Hampshire companies may be eligible for funding assistance through the State Trade Expansion Program or New England Export Expansion Fund.

STEP enables small businesses to attend foreign trade shows, access services provided by the U.S. Commercial Service and design international marketing campaigns as well as attend training workshops.

The Expansion Fund offsets the costs of U.S. Commercial Service services including identifying, vetting and arranging meetings with interested partners overseas, initial market checks, international company profiles and business facilitation assistance.

To access U.S. Commercial Service resources including identifying international partners and developing customized market research, and learn more about the Export Expansion Fund, contact Justin Oslowski, New Hampshire director, at 603-610-2416 or justin.oslowski@trade.gov.

The New Hampshire Office of International Commerce partners with the U.S. Commercial Service to aid companies at various levels of exporting with a variety of programs and resources. Companies can obtain initial industryspecific and country-specific research as well as attend seminars and webinars on topics ranging from marketing and distribution to financing and ITAR regulations. New Hampshire companies can also access grant funding for export promotion activities via STEP. Contact Tina Kasim, program manager of the Office of International Commerce, at 603-271-8444 or tina. kasim@livefree.nh.gov.

10 BUSINESS RESOURCES NH 2020

U.S. Commercial Service specialist Cara Boulesteix

Q. What are some typical ways you assist U.S. companies?

A. We try to customize our assistance as much as possible, within our mandate of export promotion. Our overseas offices provide sector specific counseling, market research, partner or client introductions and even vetting of potential partners plus support at international trade shows. All of our services can be found at export.gov/services.

Q. When is natural timing for a U.S. company to seek your services abroad?

A. I think most of us would say it’s once the firm has gotten a bit of export experience selling to the most accessible markets for U.S. firms — places like Canada, Mexico and perhaps the UK. The dynamics and challenges of selling in a very mature, regulated, competitive aerospace market like France, in addition to the language barrier, means it makes a lot of sense to use the U.S. Commercial Service to leverage its in-country contacts on your company’s behalf.

Q. How is the aerospace market in your country and how do U.S. aerospace companies fit into it? (Since New Hampshire firms are second tier contractors, are there many reasons for them to connect with aerospace companies in your country?)

A. Home to aircraft manufacturers Airbus, Airbus Helicopter, Dassault and ATR, France is the largest foreign market for U.S. aircraft part and component exports. These firms have very global and sophisticated supply chains; medium-sized U.S. manufacturers generally are selling to Tier 1 or 2 suppliers to these aircraft manufacturers, whether they be in France — such as the Safran Group, Thales, Liebherr Aerospace or many others — or to other major partners located anywhere else in the world, for that matter.

It depends specifically on the product, but generally U.S. firms will need local representation or distribution to be successful here, otherwise it can prove to be very, very difficult to navigate the many layers of engineers, purchasers and supply chain quality managers.

In addition to being our largest customer in the aerospace market, France is also the single largest supplier to the U.S. aerospace market, with about a quarter of aerospace imports originating from France. Therefore, there is a lot of competition from experienced local manufacturers as well as from other firms around the world who are present in-country.

Q. Looking at the aerospace industry in France, are there consortiums or other grouping mechanisms that provide an industry approach to connecting companies and building a supply chain or industry cluster?

A. There are trade associations like GIFAS and clusters like Aerospace Valley, but they work on behalf of firms who have manufacturing or some kind of physical presence in France. For the vast majority of the SMEs who are U.S. Commercial Service customers, they rely on their in-country representation (either representatives, distributors or partners, as appropriate to the product) and presence at major trade events such as the Paris Air Show or Aeromart Toulouse to advance their business objectives.

NH’s top 10 trade partners in 2018 Germany Canada Ireland Mexico China France Saudi Arabia Japan United Kingdom Netherlands

0

$100m

$200m $300m $400m $500m $600m $700m Source: WISERTrade

NH’s top exports to France in 2018 1.

Aircraft, Spacecraft and Parts Thereof . . . . . . . . . . . . . . . . . . . . . . . $127m

2.

Industrial Machinery, including Computers . . . . . . . . . . . . . . . . . . . . $34m

3.

Optic, Photo Etc.; Medical or Surgical Instruments Etc. . . . . . . . . . $18m

4.

Plastics and Articles Thereof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $10m

5.

Miscellaneous Articles of Base Metal . . . . . . . . . . . . . . . . . . . . . . . . . . $9m

6.

Electric Machinery Etc.; Sound Equipment; TV Equipment; Parts . . $5m

7.

Tanning & Dye; Paint, Putty Etc.; Inks . . . . . . . . . . . . . . . . . . . . . . . . . $3m

8.

Articles of Iron or Steel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $2m

9.

Glass and Glassware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1m

10. Miscellaneous Chemical Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1m

NH AEROSPACE AND DEFENSE EXPORT CONSORTIUM (NHADEC) NHADEC is an industry-led consortium of aerospace and defense manufacturing companies in New Hampshire, New England and across the country, working collectively for national and international contracts.

BOARD MEMBERS Zenagui Brahim, president, New Hampshire Manufacturing Extension Partnership (NH MEP) James G. Cook, founding member, Cook, Little, Rosenblatt & Manson Sean Foote, supply chain manager, Transupport Inc. Tina Kasim, program manager, Office of International Commerce Elizabeth Morris, marketing manager, TRM Microwave Steven Myers, program manager – R&D, Southwest Research Institute Nathaniel Nelson, international trade officer, Office of International Commerce Joel C. Olbricht, partner, OSGroup Chris Pegge, VP Business Development for Marmon Aerospace and Defense, division of Marmon Engineered Wire and Cable Walter D. Rawle, director of advanced projects and research, Ultra Electronics’ Flight Systems Donald Tyler, president and CEO, Corfin Industries Brian F. Ward, director of business development – sensors and controls, Jewell Instruments LLC For information on NHADEC membership, contact Executive Director Dawn Wivell at dwivell@nhadec.com.

BUSINESS RESOURCES NH 2020 11

A CLOSER LOOK

What’s your backup plan?

BYBYBARRY BARRYBADER BADER

Running a business can be challenging and unpredictable, but your internet access should be a sure thing. Plan ahead with your provider to make sure your network can support your business.

Your family likely has an emergency severe weather plan in place.

What about your business?

W

e’ve all heard the age-old saying before: “Prepare for the worst, plan for the best.” It seems like each year brings even more unpredictable weather, and with it, dreaded network service outages that seem outside of our control. For New Hampshire business owners, losing access to their network would almost certainly hurt their bottom line.

Data shows that businesses lose between $926 and $17,244 for every minute their operations are stalled. This could have been prevented.

Fortune favors the prepared It’s clear that a business’s ability to remain operational during an outage could make or break its overall success.

As you prepare your business for the worst, here are a few considerations for your checklist.

Barry Bader is Vice President of Comcast Business for the Greater Boston Region.

12 BUSINESS RESOURCES NH 2020

Make sure your network equipment is up-to-date Often times, businesses are so focused on their day-to-day success that they don’t stop to consider whether their internet is scaling with them. Equipment failure is a common cause of network outages, and caused 40% of all reported downtime in a recent study by IHS. Think of your network equipment like a rubberband—if you stretch it too wide, it’ll snap. Customers tend to forget that a state-of-the-art network requires equally cutting-edge equipment to physically support it.

Avoid network overload If you’re a small business owner, your network may be only capable of handling a few employees online at a time. But what if a client comes into the office, or you experience a day with higher than normal traffic? In today’s connected era, it’s not uncommon for a single employee to have several connected devices onhand at any given moment. Double-check to make sure your network isn’t on the edge of its bandwidth.

Have a backup plan in place Worst case scenario, New Hampshire experiences a power outage outside your control, and your network goes down indefinitely. Cutting-edge tech has made it possible for your internet to stay on, even when your power goes out. Talk to your network provider about an automatic backup internet connection, to ensure that your business keeps running smoothly, regardless of factors like weather, human error or severed power lines.

The bottom line is that some aspects of network outages are within our control, but others are not. Running a business can be challenging and unpredictable, but in 2019, your internet access should be a sure thing. Plan ahead with your provider to make sure your network can support your business through even the worst -you’ll be glad you did.

Hiring talent in a tight market Business owners must embrace new tactics including utilizing apprenticeships

O

ver the past year, small business owners have expressed record confidence in their local economies and as a result, many are attempting to expand their business or increase hiring. However, this growth has been somewhat tempered by one of the tightest labor markets in half a century.

According to our most recent Bank of America Small Business Owner Report, business owners have embraced the following tactics to attract top talent amid a tight labor market: 1. Shifting to a more flexible culture: Small businesses are often heralded for having less bureaucracy and offering more creative freedom versus large corporations.

Business owners should embrace that reputation and can even look to expand further by offering a more flexible workplace culture.

This can mean anything from offering the option for employees to work remotely or set their own hours, to switching to casual dress every day rather than just on Fridays and holidays.

2. Using social media more actively: Posting updates and photos on social channels is also a good way to market yourself, not only to potential customers, but to prospective employees. Through platforms like Facebook, Instagram, LinkedIn and Twitter, you can share content that highlights your company’s culture and allows prospective employees to get a sense of what working with your company might be like.

From various job networking and listing sites like LinkedIn to more generalized social channels like Facebook, social media provides a cost-effective method for reaching a wide audience of potential new hires. In addition, social media allows for people to easily share your job posting among their own networks.

3. Utilizing apprenticeships: Traditionally, apprenticeships are associated with the

trades, but other industries and occupations are increasingly looking to apprenticeships to attract talent. Bolstered by a $1.2 million grant the Community College System of New Hampshire received from the U.S. Department of Labor in 2017, ApprenticeshipNH is focused on partnering with employers in industries such as Advanced Manufacturing, Information Technology, Healthcare, Hospitality and Construction & Infrastructure. Through the combination of classroom instruction and hands-on, work-based learning the apprentice receives, employers are assured of obtaining a qualified employee who in turn increases their earning potential and gets a career, not just a job.

4. Offering higher salaries: At the end of the day, we all know that compensation — be it salary, benefits or a combination of the two — is often the determining factor in choosing a new job. Therefore, it is no surprise that 17% of business owners say they are offering higher salaries to attract prospective employees. When the job market is this tight, businesses need to be able to compete on salary to attract and retain workers.

Before making an offer to a job candidate, try to get a sense of what your competitors are offering and make sure that your package is competitive. Job hunters value company culture and workplace environment, but if you aren’t offering at least comparable benefits, you may find it challenging to secure the top talent that can help your business thrive.

Small business owners planning to meet their goals will need to make sure they have strong teams supporting them. Today’s successful entrepreneurs are taking a holistic and competitive approach to hiring, considering their culture and social presence as well as salary, to ensure they are poised to stand out in the current crowded labor market.

BY JACK A. GOUGER

More than a quarter of business owners plan to hire over the next year but continue to experience difficulty finding new talent. Bank of America’s Small Business Owner Report highlights how some employers are taking a different approach.

Jack A. Gouger is small business banker and New Hampshire market vice president for Bank of America.

BUSINESS RESOURCES NH 2020 13

A new approach to employee recovery

BY ANNMARIE TIMMINS

Workplaces are encouraged to rethink zero-tolerance policies in favor of programs and support networks that help make a difference in an employee’s life and the state’s drug epidemic. Return agreements that require drug testing and substance abuse counselor recommendations are followed can help retain good workers.

This is a shortened version of a story by The Granite State News Collaborative as part of its Granite Solutions reporting project. For more information visit collaborativenh.org

14 BUSINESS RESOURCES NH 2020

NH recovery centers model how to treat employees with history of substance abuse

N

ew Hampshire may be an example for the rest of the country when it comes to workplace culture and the state’s response to employees whose substance abuse impairs their work.

At least nine of the state’s largest substance use disorder treatment providers signed on last March to Gov. Chris Sununu’s new Recovery Friendly Workplace initiative — a project that encourages employers to see recovery from substance use disorder as a Governor Chris Sununu announces the Recovery Friendly strength, not a failure.

Workplace Initiative in March 2018.

Employers who sign on can work with advisors to review their drug and Courtesy photo alcohol policies, establish supportive in recovery because they want to help people evidence-based health and safety practices, and with what they know,” Ford said. “That’s been plan trainings on substance misuse, behavioral great for the industry.” health and addiction. The services are free.

Several of those nine providers said joining A SUPPORTIVE ENVIRONMENT was a way to tell other employers they’ve tried At Granite Pathways, where Ryan Fowler it, and it works. experienced support for the first time since At Gatehouse Treatment, a drug rehab joining the recovery profession, there is center in Nashua, more than a dozen ema mandatory staff meeting each week to ployees are in long-term recovery, including offer peer support to co-workers who are Chief Executive Director Ed McDonough. He struggling. And employees also get weekly said they have designated a “safe person” for supervision to help them work through difanyone in need, not just those in recovery, and ficult cases. encourage employees to take mental health Under state law, licensed drug or alcohol days when needed. professionals can be disciplined if they “If I had cancer or went into diabetic shock, use controlled substances or alcohol and it my co-workers would probably send flowers, impairs their ability to work safely with the pick up my shifts and send a casserole home,” public. Jacqueline Abikoff, chair of the state said McDonough. Substance use disorder is no Board of Licensing for Alcohol and Other Drug different, he said.

Professionals, said the key word is “and.”

Joining was a “natural fit” for Headrest, an “The push is to start measuring whether addiction recovery service in the Upper Valley, someone is unable to work in the profession said Executive Director Cameron Ford. The nonbased on their work performance and not profit hires former clients who have completed whether or not they have relapsed,” she said. treatment and been in recovery for at least two Focusing on relapse would create more probyears, and lets them know that support is there lems than it solves and disregard the power of again if they need it. treatment, she said.

“Many, many folks who work in this field are For example, how would the state define

relapse? Drinking for an evening? For a week?

“The question isn’t whether someone is using, it’s ‘are they doing their job safely?’”

Abikoff said.

If the licensing board concludes the licensee is practicing impaired, it may restrict his or her ability to practice or arrange to have them supervised while they are undergoing treatment. The board will also monitor the practitioner’s progress with a goal of allowing him or her to return to a full practice.

“The first response is, ‘How can we help?’”

Abikoff said. That doesn’t mean they get a pass. Criminal behavior, breaches of integrity or ethical violations warrant discipline, she said.

“Having a disease does not excuse you from ■ Productivity accountability,” she said. “We are responsible ■ Medical Care for our recovery. We are not responsible for ■ Crime our disease.”

Ashley criminal justice recovery ■Hurteau, Mortality manager for SOS Recovery Community Center ■ Other in Dover, was disciplined for her heroin addiction –Source: with incarceration – before joining PoleEcon Research the field.November The licensing board agreed to waive 2014 Hurteau’s criminal conviction and granted her a certified recovery support worker license.

Now she works alongside the same police, probation and parole officers who previously arrested and monitored her. She did not have the option of keeping her recovery private, and she was worried she would continue to be seen as a client and not a professional.

She’s been treated as the latter since she

The hidden cost $134.9m of substance abuse in NH

The hidden cost $134.9m of substance abuse in NH

■ Productivity ■ Medical Care $392.9m ■ Crime ■ Mortality Medical payments ■ in Other NH attributable$284.1m

Medical payments in NH attributable to alcohol abuse

$1,152m

to alcohol abuse

Source: PoleEcon Research November 2014

$266m

$392.9m

$1,152m

FORWARD-LOOKING POLICIES Chris Placy of Newmarket started Substance Free Workplace in 2011 to help businesses develop workplace policies and culture that support employees whose substance use is interfering with their work. That sometimes means telling companies what doesn’t work.

Placy dislikes zero-tolerance policies for most workplaces because firing employees 16.9for substance misuse moves them on14.3 to another unsuspecting employer at a12.9 cost to the business and local communities. He encourages employers 11.8 to see these situations as11.5 an opportunity to make a difference in an individual’s Management 11.4 life and the state’s drug epidemic.

Retail trade 10.5 He also encourages10.5 companies to develop Agriculture, forestry, fishing & hunting Wholesale trade policies that address 10.4 issues specific to substance Other services (except public admin.) misuse. Rather than10.1 say an employee can be Accommodations & food services 16.9 Real estate, rental & leasing fired at the discretion of the human resources 10.0 Construction 14.3 Information 9.8 department, tell employees what is expected of Arts, entertainment & recreation 12.9 & insurance Finance them and how falling9.4 short will be handled.

Mining 11.8 Manufacturing 9.3return agreement,” Include a “recovery Utilities 11.5 & warehousing Transportation he said, that lays out9.1 the response for work Management 11.4 8.8 Professional, scientific & technical impairment due to substance misuse. That may Retail trade 10.5Public Administration 7.2 include drug testing, an alcohol evaluation and a Agriculture, forestry, fishing & hunting 5.7 to follow all the recommendations of Health10.5 care & social assistance requirement Wholesale trade 10.4 Educational services 5.5 abuse counselor. a substance Other services (except public admin.)

10.1 When Placy visits companies to educate staff Real estate, rental & leasing 10.0 on recognizing and addressing substance misuse, Information 9.8 Source: SAMHSA, Center for Behavioral Health Statistics and Quality he tells them the goal should be to support and Finance & insurance 9.4 retain good employees, not look for ways to fire Manufacturing 9.3 them. He knows that first conversation can be 9.1 Transportation & warehousing difficult, so he gives them pointers for that too.

8.8 Professional, scientific & technical “I’m concerned about you, you don’t look 7.2 Public Administration well,” Placy said. “You’ve been late the last five 5.7 Health care & social assistance 5.5 days and your work performance isn’t what it Educational services used to be. What can I do to help?”

That last line is what treatment providers say matters most.

Source: SAMHSA, Center for Behavioral Health Statistics and Quality

$284.1m

started in 2016.

“The response has been more than anything I expected,” she said. When she paid off her restitution, her former probation officer texted her to say her work was appreciated. They wanted to celebrate with her when she marked her third year of recovery.

“I haven’t relapsed since I got sober and into this field,” Hurteau said.

“But services if I relapsed, Accommodations & food I know I could call my boss and he would Construction totally drop whatever he was doing and help Arts, entertainment & recreation me come up with a wellness plan. I Mining would not lose my job.”

Utilities

$266m

Drug addiction by industry

Drug addiction by industry

0% 5% 10% 15% 20%

0% 5% 10% 15% 20%

BUSINESS RESOURCES NH 2020 15

ECONOMIC DEVELOPMENT AGENCIES Belknap Economic Development Council 383 So. Main Street Laconia, NH 03246 603-524-3057 belknapedc.org Executive Director: Justin J. Slattery info@belknapedc.org Berlin Industrial Development & Park Authority 168 Main Street Berlin, NH 03570 603-752-8587 berlinnh.gov Community Development Director: Pam Laflamme plaflamme@berlinnh.gov Capital Regional Development Council PO Box 664 91 No. State Street Concord, NH 03302 603-496-1875 crdc-nh.com Executive Director: Stephen Heavener sheavener@crdc-nh.com Claremont Economic Development & Business 14 North Street Claremont, NH 03743 603-542-7008/603-542-7033 claremontnh.com Director of Planning & Development Nancy Merrill nmerrill@claremontnh.com Coastal Economic Development Corporation 4 Merrill Industrial Drive, Suite 201 Hampton, NH 03842 603-929-9244/603-929-3502 coastaledc.org Managing Director: Daniel Gray dgray@coastaledc.org Concord Community Development Department 41 Green Street Concord, NH 03301 603-225-8595 concordnh.gov Deputy City Manager: Carlos Baia communitydevelopment@concordnh.gov Dover Office of Economic Development City Hall, 288 Central Avenue Dover, NH 03820 603-516-6043 locateindovernh.com Director: Daniel Barufaldi d.barufaldi@dover.nh.gov

16 BUSINESS RESOURCES NH 2020

Grafton Regional Development Corporation PO Box 178 131 Main Street Plymouth, NH 03264 603-536-2011 graftonrdc.org CEO: Anne Duncan Cooley connect@graftonrdc.org Granite State Economic Development Corp.

PO Box 1491 1 Cate Street, Suite 3 Portsmouth, NH 03802 603-436-0009/603-436-5547 granitestatedev.com President: Alan Abraham aabraham@granitestatedev.com Littleton Industrial Development Corp.

93 Main Street Littleton, NH 03561 603-444-3975/603-444-1131 lidc-nh.org President: Greg Eastman info@lidc-nh.org Manchester Economic Development Office One City Hall Plaza Manchester, NH 03101 603-624-6505/603-624-6308 Director: Melanie Sanuth econdev@manchesternh.gov Monadnock Economic Development Corp.

51 Railroad Street, Suite 101 Keene, NH 03431 603-352-4939/603-357-4917 monadnock-development.org President: Jack Dugan jdugan@monadnock-development.org Mt. Washington Valley Economic Council 53 Technology Lane, Suite 100 Conway, NH 03818 603-447-6622/603-447-9947 mwvec.com Executive Director: Jac Cuddy jac@mwvec.com Nashua Office of Economic Development PO Box 2019 City Hall, 229 Main Street Nashua, NH 03061 603-589-3260 nashuadares.com Director: Tim Cummings cummingst@nashuanh.gov

New Hampshire Business Finance Authority 2 Pillsbury Street, Suite 201 Concord, NH 03301 603-415-0190/603-415-0194 nhbfa.com Executive Director: James Key-Wallace jameskw@nhbfa.com North Country Council 161 Main Street Littleton, NH 03561 603-444-6303 nccouncil.org Co-Executive Director & CEO: Michelle Moren-Grey mmoren@nccouncil.org Northern Community Investment Corp.

1 Middle Street, Suite 301 Lancaster, NH 03584 603-788-2700/802-748-1888 ncic.org President: Jon Freeman jfreeman@ncic.org Pease Development Authority 55 International Drive Portsmouth, NH 03801 603-433-6088/603-427-0433 peasedev.org Executive Director: David Mullen d.mullen@peasedev.org Portsmouth Economic Development 1 Junkins Avenue Portsmouth, NH 03801 603-610-7220 cityofportsmouth.com Program Manager: Nancy Carmer nmcarmer@cityofportsmouth.com Regional Economic Development Center 57 Main Street Raymond, NH 03077 603-772-2655/603-772-0213 redc.com President: Laurel Adams laurel@redc.com Rochester Economic Development 31 Wakefield Street Rochester, NH 03867 603-335-7522 rochesteredc.com Director of Economic Development: Michael Scala michael.scala@rochesternh.net

Salem Community Development 33 Geremonty Drive Salem, NH 03079 603-890-2107/603-898-1223 townofsalemnh.org Assistant Town Manager Community Development Director: André Garron agarron@salemnh.gov Somersworth Economic Development One Government Way Somersworth, NH 03878 603-692-9516 Economic Development Manager: Robin Comstock rcomstock@somersworth.com Strafford Economic Development Corp. of New Hampshire 100 Main Street, Suite 101 Dover, NH 03820 603-749-2211/603-749-3336 sedcnh.org Executive Director: Dennis McCann dmccann@sedcnh.org Wentworth Economic Development Corp.

PO Box 641 15 Varney Road Wolfeboro, NH 03894 603-569-4216 wedco-nh.org Executive Director: Denise Roy-Palmer drp@wedco-nh.org Source: Compiled by NHBR from a list of economic development officials on file with the NH Department of Business and Economic Affairs Note: Not a comprehensive list of economic development agencies in New Hampshire

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ü An award-winning hospital ü Property taxes lowest 25% ü Low municipal electric rates

PRODUCTIONS Power up your ideas.

OTHER HIGHLIGHTS

603.232.4096 • MFIPRODUCTIONS.COM

Why$Mo ü Town water and sewer ü No income/sales taxes ü Workforce housing

New public middle and senior high schools Private college-preparatory boarding/day school Year-round recreational and cultural activities

Wolfeboro Economic Development Committee wolfeboronh.us 603-569-5970 — Ask for Matt

• NH busine Zones: W

• 2014 Tow

• Town Wat

• Property t

• No income

• New awar

• New work

• New publi

• Private co

• Four-seas

• Year-roun

Dover Business & Industrial Development Authority Dan Barufaldi, Economic Development Director Ph: (603) 516-6043 d.barufaldi@dover.nh.gov www.dover.nh.gov

Location is KEY

City of Somersworth Robin A. Comstock, Economic Development Manager Ph: (603) 692-9516 rcomstock@somersworth.com www.somersworth.com

City of Rochester Michael Scala, Director of Economic Development Ph: (603) 335-7522 michaelscala@rochesternh.net www.RochesterEDC.com

Pease Development Authority David R. Mullen, Executive Director Ph: (603) 334-6031 d.mullen@peasedev.org www.peasedev.org

City of Portsmouth Nancy Carmer, Economic Development Program Mgr. Ph: (603) 610-7220 nmcarmer@cityofportsmouth.com www.cityofportsmouth.com

The Cities of the Greater Seacoast Economic Development Alliance (SEDA) Our Location is the Key to your success What does your location do for you?

A location in the Greater Seacoast EDA region provides quick and easy access to national and international markets, a highly educated and enterprising workforce, emergent and developing technologies, and unbeatable quality of life.

You will thrive in an environment that has the resources you need to succeed - whether you are relocating, expanding or establishing your business. The Greater Seacoast EDA members

also have access to the financial capital you need to support your business growth.

Our professionals provide you with more than 50 years of combined economic development experience, and will gladly assist you in selecting the right Seacoast location for your business success.

Contact us today.

BUSINESS RESOURCES NH 2020 17

BUSINESS INCUBATORS IN NEW HAMPSHIRE NORTH COUNTRY 1

Business Services North (Virtual)

603-342-3174 wmcc.edu/workforce-development/business-servicesnorth A collaboration of White Mountains Community College, Northern Community Investment Corporation and the New Hampshire Small Business Development Center offers small business owners help and solutions by making just one phone call to a common number. Trained business consultants discuss with callers how the collaborating entities can best meet the needs of the entrepreneur, with access to the SBDC’s confidential business management assistance and online e-learning program, WMCC’s entrepreneurial counseling and group educational events, and NCIC’s business financing, technologyrelated grants and marketing assistance.

CENTRAL NEW HAMPSHIRE 2

The Enterprise Center

1 Bridge Street Plymouth, NH 03264 603-536-2011 CEO: Anne Duncan Cooley adc@graftonrdc.org enterprisecenternh.com Operated by the Grafton Regional Development Corporation, the Enterprise Center is a 10,000-squarefoot state-of-the-art incubator that offers a local platform of resources from which to explore the feasibility of a new business concept, or if you’re already in business, expand and accelerate your growth. Offering the latest technology, the Enterprise Center features flexible office and coworking space, common use conference rooms and an address in the heart of New Hampshire.

MT. WASHINGTON VALLEY 3

MWVEC Technology Village Business Center

53 Technology Lane, Suite 100 Conway, NH 03818 603-447-6622 Executive Director: Jac Cuddy mwvec.com admin@mwvec.com Owned and operated by the Mt. Washington Valley Economic Council, the Business Resource Center provides business counseling (provided by MWVEC, SCORE, RDA, SBDC); training and education programs; financing opportunities; library and internet access; and international teleconferencing access in a 10,500-square-foot office space.

18 BUSINESS RESOURCES NH 2020

UPPER VALLEY 4

Dartmouth Regional Technology Center

Centerra Resource Park 16 Cavendish Court Lebanon, NH 03766 207-749-7194 thedrtc.com Facilities Manager: Taylor Piffath taylor@hazenhill.com DRTC is a nonprofit economic development incubator near Dartmouth College and DartmouthHitchcock Medical Center that leases 60,000 square feet of laboratories and office space to growing businesses. DRTC offers flexible terms in its leases (no letter of credit, no security deposit, 90-day notice) and access to shared resources such as entrepreneurship programming, economic development programs, break rooms, conference rooms, internet access, lab appliances and phone service.

The facility is typically 85-90% occupied with 15-20 active ventures.

5

Magnuson Center for Entrepreneurship at Dartmouth

coaches, the PitchFork pitch competition, a two-day annual fall Radically Rural Summit, and access to its 300-member local products Hannah Grimes Marketplace.

MERRIMACK VALLEY 7

Alpha Loft

844 Elm Street, Suite 100 Manchester, NH 03101 603-629-9511 alphaloft.org info@alphaloft.org Alpha Loft, an initiative of the New Hampshire Tech Alliance, supports and provides resources to entrepreneurs, improving their prospects for successfully launching and scaling innovation-based businesses.

Alpha Loft’s success means a strong entrepreneurial culture in New Hampshire, creating companies and high quality jobs. Alpha Loft provides high value programming, events, advice and mentoring to the New Hampshire startup ecosystem.

7

Creative Chef Kitchens

4 Currier Place, Suite 107 Hanover, NH 03755 603-646-8888 Director: Jamie Coughlin den.dartmouth.edu den@dartmouth.edu The mission of the Magnuson Center for Entrepreneurship is to serve and inform Dartmouth students, faculty and alumni along the path from entrepreneurial thinking to entrepreneurial enterprise. The Magnuson Center provides co-curricular education and experiences, funding opportunities, and connection to our world-class alumni network via four distinct mission areas: (1) experiential learning for students; (2) startup support for faculty and students; (3) on and off-campus alumni engagement; and (4) community development throughout the regional ecosystem.

35 Manchester Road, Unit 9 Derry, NH 03038 888-625-2111 Owner: Neelima Gogumalla creativechefkitchens.com info@creativechefkitchens.com An incubator aimed at helping small New Hampshire food businesses grow their operations and get products into stores without having to invest in expensive infrastructure. In addition to commercial kitchen equipment and teaching space, Creative Chef Kitchens provides assistance with sourcing, marketing and distribution.

MONADNOCK

5 Winona Road, Bldg. 2 Meredith, NH 03253 603-279-8600 genuinelocal.org Local makers can rent space at the specialty food production facility, gaining access to semi-automatic equipment designed to increase productivity and efficiency. Genuine Local also offers business development services focused on label layout, nutrition panels, recipe scaling, pricing tier development, licensing and product approval assistance.

6

Hannah Grimes Center for Entrepreneurship

25 Roxbury Street Keene, NH 03431 603-352-5063 Executive Director: Mary Ann Kristiansen hannahgrimes.com info@hannahgrimes.com Located in downtown Keene, the Hannah Grimes Center offers a 22-office business incubator, four conference rooms for off-site meetings, The Hive co-working space, Startup Lab, BioNest biotech incubator, free one-on-one coaching with over 20

LAKES REGION 8

Genuine Local

Source: NHBR Survey

NH REGIONAL PLANNING COMMISSIONS 1

North Country Council

161 Main Street Littleton, NH 03561 603-444-6303/603-444-7588 Co-Executive Director & CEO:Michelle Moren-Grey Co-Executive Director & COO: Kathy Frenette kfrenette@nccouncil.org mmoren@nccouncil.org nccouncil.org Member communities: Albany, Bartlett, Bath, Benton, Berlin, Bethlehem, Campton, Carroll, Chatham, Clarksville, Colebrook, Columbia, Conway, Dalton, Dummer, Easton, Eaton, Ellsworth, Errol, Franconia, Gorham, Groton, Hart’s Location, Haverhill, Jackson, Jefferson, Lancaster, Landaff, Lincoln, Lisbon, Littleton, Lyman, Madison, Milan, Monroe, Northumberland, Pittsburg, Randolph, Rumney, Shelburne, Stark, Stewartstown, Stratford, Sugar Hill, Thornton, Warren, Waterville Valley, Wentworth, Whitefield, Woodstock

2

Upper Valley Lake Sunapee Regional Planning Commission

10 Water Street, Suite 225 Lebanon, NH 03766 603-448-1680/603-448-0170 Executive Director: Steve Schneider sschneider@uvlsrpc.org uvlsrpc.org Member communities: Acworth, Canaan, Charlestown, Claremont, Cornish, Croydon, Dorchester, Enfield, Goshen, Grafton, Grantham, Hanover, Lebanon, Lempster, Lyme, New London, Newbury, Newport, Orange, Orford, Piermont, Plainfield, Springfield, Sunapee, Unity, Washington, Wilmot

3

Lakes Region Planning Commission

103 Main Street, Suite 3 Meredith, NH 03253 603-279-8171/603-279-0200 Executive Director: Jeffrey Hayes jhayes@lakesrpc.org lakesrpc.org Member communities: Alexandria, Alton, Andover, Ashland, Barnstead, Belmont, Bridgewater, Bristol, Center Harbor, Danbury, Effingham, Franklin, Freedom, Gilford, Gilmanton, Hebron, Hill, Holderness, Laconia, Meredith, Moultonborough, New Hampton, Northfield, Ossipee, Plymouth, Sanbornton, Sandwich, Tamworth, Tilton, Tuftonboro, Wolfeboro

4

Southwest Region Planning Commission

37 Ashuelot Street Keene, NH 03431 603-357-0557/603-357-7440 Executive Director: Tim Murphy tmurphy@swrpc.org swrpc.org

Member communities: Antrim, Alstead, Bennington, Chesterfield, Dublin, Fitzwilliam, Gilsum, Greenfield, Greenville, Hancock, Harrisville, Hinsdale, Jaffrey, Keene, Langdon, Marlborough, Marlow, Mason, New Ipswich, Peterborough, Richmond, Rindge, Roxbury, Sharon, Stoddard, Swanzey, Sullivan, Surry, Temple, Troy, Walpole, Westmoreland, Windsor, Winchester

5

Central New Hampshire Regional Planning Commission

28 Commercial Street, Suite 3 Concord, NH 03301 603-226-6020/603-226-6023 Executive Director: Michael Tardiff mtardiff@cnhrpc.org cnhrpc.org Member communities: Allenstown, Boscawen, Bow, Bradford, Canterbury, Chichester, Concord, Deering, Dunbarton, Epsom, Henniker, Hillsborough, Hopkinton, Loudon, Pembroke, Pittsfield, Salisbury, Sutton, Warner, Webster

6

Strafford Regional Planning Commission

150 Wakefield Street, Suite 12 Rochester, NH 03867 603-994-3500/603-994-3504 Executive Director: Kyle Pimentel cjc@strafford.org strafford.org Member communities: Barrington, Brookfield, Dover, Durham, Farmington, Lee, Madbury, Middleton, Milton, New Durham, Newmarket, Northwood, Nottingham, Rochester, Rollinsford, Somersworth, Strafford, Wakefield

7

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Nashua Regional Planning Commission

30 Temple Street, Suite 310 Nashua, NH 03060 603-417-6570 Executive Director: Jim Minkarah jaym@nashuarpc.org nashuarpc.org Member communities: Amherst, Brookline, Hollis, Hudson, Litchfield, Lyndeborough, Mason, Merrimack, Milford, Mont Vernon, Nashua, Pelham, Wilton Source: NHBR Research

1

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Rockingham Planning Commission

156 Water Street Exeter, NH 03833 603-778-0885/603-778-9183 Executive Director: Tim Roache troache@rpc-nh.org rpc-nh.org Member communities: Atkinson, Brentwood, Danville, East Kingston, Epping, Exeter, Fremont, Greenland, Hampstead, Hampton, Hampton Falls, Kensington, Kingston, New Castle, Newfields, Newington, Newton, North Hampton, Plaistow, Portsmouth, Raymond, Rye, Salem, Sandown, Seabrook, South Hampton, Stratham

8

Executive Director: Sylvia von Aulock svonaulock@snhpc.org snhpc.org Member communities: Auburn, Bedford, Candia, Chester, Deerfield, Derry, Francestown, Goffstown, Hooksett, Londonderry, Manchester, New Boston, Weare, Windham

Southern NH Planning Commission

438 Dubuque Street Manchester, NH 03102 603-669-4664 603-669-4350

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BUSINESS RESOURCES NH 2020 19

A CLOSER LOOK

Tips to successfully prepare for your next business loan

BY DONNA EHRLER

No matter its size today, your business is going places. Whether you are a startup looking to fund research or a well-established organization hoping to expand into a new territory, there are certain steps you should take as a business owner before applying for a loan.

Create a business plan Prior to applying for a loan, put together a business plan that clearly demonstrates where your organization is headed and how the borrowed funds will be utilized.

Going through this process will help determine what type of loan you want and how much you will need to borrow.

• Tax documents over the past three years for all owners and for the business • Business certificate or license • Articles of Incorporation or Formation, as applicable • List of executive officers and their backgrounds

Do a financial check-up Before seeking financial help, be sure you know the ins and outs of your business’ financial health. Lenders need to measure the financial stability of your organization in order to assess your ability to pay back the loan. Lenders will also review your business’ credit history, any assets to serve as collateral and current cash flow.

Assess your human capital Aside from the required financial materials, make sure your business team is strong, talented and aligned prior to requesting funding for a large change. Does your organization have the major skill sets covered to accommodate an influx of cash?

Do you have experts in finance, human resources, operations and sales who can lead even in the absence of your founder or CEO? In addition to your internal team, be sure you’ve established trusted advisors and allies, including an experienced CPA and legal counsel.

Put together the pieces Being prepared and organized will make the lending process much easier for you and your lender. Compile the following required items so you can come prepared: • Comprehensive business plan • Resumé for each business owner • Balance sheet, cash flow, income statement and bank statements • Financial projections 20 BUSINESS RESOURCES NH 2020

Get to know your banker You have many options for financial institutions and lenders when you’re ready to apply for a loan. Be sure to do your research and find the best fit for your unique business. Consider banks and bankers that know the local market, understand the region’s strengths,

Donna Ehrler, Senior Vice President and Director of Commercial Banking, is located at Camden National Bank’s Manchester, NH office. Donna is responsible for cultivating commercial business development in New Hampshire and Northern Massachusetts markets. With over 35 years of corporate banking experience, she specializes in providing financing and cash management solutions tailored to the needs of the businesses she serves.

and are invested in the community and economy. A good commercial lender will take the time to learn about your business or industry and will be able to guide you through fundamental questions such as when to add capital, when to grow and when to add capacity against demands.

Companies of all sizes consider scaling to be an important component of business health and long-term success. No matter what life cycle stage your organization is in, Camden National Bank takes pride in helping businesses find the proper financial tools to grow efficiently and effectively. Our team of experienced lenders will get to know your business and your unique objectives in order to provide customized, competitive solutions that meet your financial needs.

Your business needs:

Tailored products.

Local decision making.

Donna Ehrler, Senior Vice President, Director of Commercial Banking

Expert guidance.

David Peterson, Senior Vice President, Commercial Loan Officer

Marc Carbonneau, Senior Vice President, Commercial Loan Officer

Stephen Lawrence, Senior Vice President, Director of Commercial Real Estate

That's us.

For You 24/7: 800-860-8821 | CamdenNational.com

BANKS & LENDERS with SBA Loan Guarantee Agreements* Accion East 10 Fawcett Street, Suite 204 Cambridge, MA 02138 617-616-1598 accioneast.org

Bar Harbor Bank & Trust 82 Main Street Bar Harbor, ME 04609 603-863-5772 bhbt.com

Camden National Bank 2 Elm Street Camden, ME 04843 603-716-2404 camdennational.com

Eastern Bank 1 Atwood Lane Bedford, NH 03110 603-647-4446 easternbank.com

Bangor Savings Bank 3 State Street Bangor, ME 04401 603-237-5551 bangor.com

Bay Colony Development Corp.

230 Third Avenue, 1st Floor Waltham, MA 02451 781-891-3594 baycolony.org

Capital Regional Development Council 91 N. State Street, Suite 101 Concord, NH 03302 603-228-1872 crdc-nh.com

Enterprise Bank & Trust Company 130 Main Street Salem, NH 03079 877-671-2265 enterprisebanking.com

Bank of America 10 Mall Road Burlington, MA 01803 877-249-3473 bankofamerica.com

BDC Capital 500 Edgewater Drive, Suite 555 Wakefield, MA 01880 781-928-1100 bdcnewengland.com

Citizens Bank 875 Elm Street Manchester, NH 03101 603-634-7655 citizensbank.com

Federal Savings Bank 633 Central Avenue Dover, NH 03820 603-742-4680 fsbdover.com

Bank of New England 58 Range Road Windham, NH 03087 603-890-1600 bankofnewengland.com

Bellwether Community Credit Union 425 Hooksett Road Manchester, NH 03104 603-645-8128 bccu.org

Claremont Savings Bank 145 Broad Street Claremont, NH 03743 603-542-7711 claremontsavings.com

Franklin Savings Bank 387 Central Street Franklin, NH 03235 603-934-4445 fsbnh.bank

Cambridge Trust Two Harbor Place Portsmouth, NH 03802 603-433-9600 cambridgetrust.com

Digital Federal Credit Union 379 Amherst Street Nashua, NH 03063 800-328-8797 dcu.org

GFA Federal Credit Union 229 Parker Street Gardner, MA 01440 978-632-2542 gfafcu.com

Bank of New Hampshire 62 Pleasant Street Laconia, NH 03246 603-524-1212 banknh.com

Family Business. Community Bank. Shared Values.

Founded on the guiding principles of honesty and integrity, Gurney’s Automotive Repair is a family-run business that is driven by deep-seated values. For owners Bill and Charlotte, success is measured not by customer volume, but by customer satisfaction.

Gurney’s sought the same values in a banking partner. That’s why they chose Merrimack County Savings Bank. At the Merrimack, our top priority is providing exceptional service. And that means working collaboratively with customers in ways that meet their needs and help strengthen the local economy. After all, in a close community like ours, we’re all family.

For more information, contact us today.

From left to right, from Gurney’s Automotive Repair - Hannah Hanak, Executive Assistant; Carson Hanak (Hannah’s son and Bill’s grandson); Bill Gurney, Owner & Founder; From Merrimack County Savings Bank - Debbie Stoodley, Branch & Business Development Manager; James Gallagher, SVP, Commercial Loan Officer

22 BUSINESS RESOURCES NH 2020

800.541.0006

themerrimack.com

Granite State Credit Union 1415 Elm Street Manchester, NH 03108 603-668-2221 gscu.org

Mascoma Savings Bank 67 North Park Street Lebanon, NH 03766 603-448-3650 mascomabank.com

NBT Bank 80 Canal Street Manchester, NH 03101 603-623-1433 nbtbank.com

Northway Bank 3424 White Mountain Highway North Conway, NH 03860 603-356-8010 northwaybank.com

Granite State Development Corp 1 Cate Street, Suite 3 Portsmouth, NH 03802 603-436-0009 granitestatedev.com

Members First Credit Union 44 Bridge Street Manchester, NH 03101 603-622-8781 membersfirstnh.org

New England Certified Development 3 Executive Drive Bedford, NH 03110 401-450-0047 cdcnewengland.com

Passumpsic Savings Bank 117 Main Street Lancaster, NH 03584 603-788-4715 passumpsicbank.com

Kennebunk Savings Bank 111 Maplewood Avenue Portsmouth, NH 03801 603-766-6455 kennebunksavings.com Ledyard National Bank 67 Main Street West Lebanon, NH 03784 603-298-9444 ledyardbank.com Lowell Five Cent Savings Bank 125 East Dunstable Road Nashua, NH 03062 603-888-5310 lowellfive.com

Meredith Village Savings Bank 10 State Route 25 Meredith, NH 03253 603-279-7986 mvsb.com Merrimack County Savings Bank 89 North Main Street Concord, NH 03301 603-225-2793 mcsbnh.com Merrimack Valley Federal Credit Union 24 Plaistow Road Plaistow, NH 03865 800-356-0067 merrimack-valley-fcu.org

Northeast Bank 200 Berkeley Street Boston, MA 02117 800-284-5989 northeastbank.com Northeast Credit Union 100 Borthwick Avenue Portsmouth, NH 03802 603-422-9915 necu.org Northern Community Investment Corp 1 Middle Street Lancaster, NH 03584 603-788-2700 ncic.org

BUSINESS LENDING

Pentucket Bank 234 North Broadway, Route 28 Salem, NH 03079 603-893-3588 pentucketbank.com Peoples United Bank 779 South Main Street Manchester, NH 03102 603-621-5846 peoples.com Primary Bank 207 Route 101 Bedford, NH 03110 603-310-7200 primarybanknh.com

Summit Manufacturing Dover, NH

MERCHANT SERVICES BANGOR PAYROLL CASH MANAGEMENT MAIN STREET BANKING

As one of the leading Small Business Administration lenders in New England, we care about small businesses. Our local experts take the time to get to know your business and provide personalized solutions to help you succeed. Discover Bangor Savings Bank’s Business Suite of services.

1.877.226.4671 | www.bangor.com/business

Member FDIC

BUSINESS RESOURCES NH 2020 23

BANKS & LENDERS with SBA Loan Guarantee Agreements* Strafford Economic Development Corp 100 Main Street, Suite 101 Dover, NH 03820 603-749-2211 sedcnh.org

Profile Bank, FSB 45 Wakefield Street Rochester, NH 03867 603-332-2610 profilebank.com

St. Mary’s Bank 200 McGregor Street Manchester, NH 03102 603-669-4600 stmarysbank.com

The Provident Bank 115 S. River Road Bedford, NH 03110 603-488-6400 theprovidentbank.com

Salem Co-operative Bank 3 South Broadway Salem, NH 03079 603-898-2153 salemcoop.com

Radius Bank One Harbor Street, Suite 201 Boston, MA 02210 603-560-4442 radiusbank.com

Santander Bank, NA 223 Main Street Nashua, NH 03060 877-768-2265 santanderbank.com

Regional Economic Development Center 57 Main Street Raymond, NH 03077 603-772-2655 redc.com

Savings Bank of Walpole 11 Westminster Street Walpole, NH 03608 603-756-4771 walpolebank.com

Triangle Credit Union 110 Main Street, Suite 1 Nashua, NH 03060 603-889-2470 trianglecu.org

SIS Bank 501 Islington Street Portsmouth, NH 03801 603-430-0042 banksis.us

Service Credit Union 14 Colby Court Bedford, NH 03110 603-629-9898 servicecu.org

Union Bank 263 Dells Road Littleton, NH 03561 603-444-7136 unionbank.com

Sugar River Bank 10 North Main Street Newport, NH 03773 603-863-3000 sugarriverbank.com TD Bank 333 State Street Portsmouth, NH 03801 603-433-2880 tdbank.com

Wells Fargo Bank, NA 1455 West Lake Street, Suite 306 Minneapolis, MN 55408 612-667-2753 wellsfargo.com Woodsville Guaranty Savings Bank 63 Central Street Woodsville, NH 03785 603-747-2735 theguarantybank.com *SBA lenders participating in NH Source: U.S. Small Business Administration

Making stability a priority.

Whether building piers or banking relationships.

From stabilizing shorelines, to constructing piers and wharfs, waterfront structures must withstand the harshest conditions.

So, in building waterfront projects, Riverside & Pickering Marine Contractors places maximum importance on stability and longevity.

The same held true when they sought a banking relationship.

That’s why they chose Meredith Village Savings Bank.

At MVSB, Riverside & Pickering works with dedicated account teams—seasoned financial professionals who understand the firm’s unique needs and work closely to deliver effective solutions.

For strong banking relationships and strong banking products, turn to MVSB. Contact MVSB’s experienced business bankers at 800.922.6872 or visit any of our local offices or mvsb.com.

Daniel E. Dolan, Vice President, Commercial Loan Officer, MVSB; Kenneth Anderson, President, Riverside & Pickering Marine Contractors; Doug Anderson, Vice President, Riverside & Pickering Marine Contractors

24 BUSINESS RESOURCES NH 2020

A CLOSER LOOK

Assessing and understanding your organization's security posture

BY CRAIG PABICH

How susceptible is your business to security threats?

T

he reality is that no matter what industry you are in and no matter how large or small your company is, you are at risk of data breaches and other cyber threats. Those incidents can cost your company in many ways. While risk mitigation efforts come with costs, those costs pale in comparison to the financial, regulatory and reputational risks businesses face when their cybersecurity efforts fail.

So, how prepared is your organization? If you’re not prepared to answer that question, it’s time for a detailed assessment of your organization’s security posture.

Security posture: the basics Simply put, your “security posture” is the status of your company’s IT infrastructure, and its preparedness to ward off would-be attackers.

Your security posture involves your business systems and information, your people and processes, and software and hardware.

More than simply each of those elements on an individual basis, your security posture also encompasses the dependencies and interrelatedness between them, as well as the capabilities you have in place to protect them.

Finally, your company’s security posture also includes your capacity to change, adapting to ever-evolving threats in the information technology and cybersecurity landscape.

Assessing your threat susceptibility and preparedness To truly evaluate your organization’s current security posture and conduct an effective threat assessment, you need to have a solid picture of your organization’s risks, including SaaS, social networking and other applications used, web browsing activity, file transfer types and applications, and potential threats.

Takeaways from the security posture assessment process Most organizations lack the tools to ad-

equately review their own security postures, and to conduct industry comparisons. At Consolidated Communications, we will work with businesses on a complimentary Security Lifecycle Review (SLR) designed to identify potential security risks.

As part of the SLR process, we provide—and walk you through—a customized report that includes an executive summary with our key findings, giving you the information you need at a glance. From there, you can dive into each of the review categories to explore the analysis in more detail. We also provide tailored recommendations, to help guide you as you work to strengthen your company’s security posture.

By understanding your security posture better, you can take action to reduce your attack surface. Ultimately, this should help you improve threat prevention, more effectively identify threats when they occur and reduce resulting downtime.

Working with a trusted partner for your business’ communication and networking needs can help put the tools you need in your hands. To learn more about CCI’s Security Lifecycle Review, contact us today.

A threat assessment should help you address the following questions: • What applications are running on your network?

• How much bandwidth do applications use?

• Which applications pose the greatest risk to your organization?

• What types of web-browsing activities pose the highest risk in your company?

• What types of files and applications are used to transfer information across your network?

• Are there system flaws that could be exploited?

• Is there previously undetected malware, spyware or viruses?

• How quickly are you able to get information about your current security status?

• Are your current systems and processes in compliance with all applicable standards?

• Are you able to quickly and nimbly implement new security policies?

• How quickly can you correlate IP addresses with users?

• Can you easily see and manage encrypted applications, or those that are tunneled or use port hopping?

• Do you have the capability of easily running reports showing which employees ran certain applications or processes?

Craig Pabich, security product manager at Consolidated Communications, Inc., has over 20 years of experience in the telecommunications industry spanning security, cloud and Wi-Fi technologies. Craig has served in a variety of roles at CCI and currently manages the Consolidated Communications Security Product portfolio including Cloud Secure, On-Site Secure and DDoS Mitigation services.

BUSINESS RESOURCES GUIDE 2020 25

Keep your customers coming back

BY MELISSA ALBANO-DAVIS

Develop a system that makes it easy for prospects to return to your business by making the path to purchase as simple as possible and maintaining a database of information that can be reused to re-engage with customers over time.

Melissa Albano-Davis, principal of Grapevine Marketing in Manchester, can be reached at 603-685-4782, ext.

101 or melissa@grapevinemktg.com.

26 BUSINESS RESOURCES NH 2020

How to create an experience that is comfortable, consistent and personalized

C

onsider for a moment the businesses you frequent as a buyer — the go-to restaurant where you always order the same meal and where the bartender knows how you take your drink, the café with that perfect table in the back, the accountant who checks in with you during the times they know you are in planning mode or completely overwhelmed, or the products you always buy from Amazon because it’s just so easy to reorder and you get free shipping.

The similarities in each of these purchase decisions are that they are centered on creating an experience for the customer that is comfortable, high quality, consistent and personalized. The customer knows what to expect.

How can you deliver an experience like this for your own prospects and clients?

The tactics will vary for each type of business, but the strategy is simple: develop a system of making it easy for the prospect to find and remember you, make the path to purchase as simple as possible and maintain a database of information that can be used to re-engage with the customer over time as well as find others similar to them with whom you can connect.

1. Make it easy for the prospect to find and remember you. If you have a physical location that you’d like to lead prospective customers to, start by visiting your location with the eyes of a prospect. Is your sign visible from the street? Is parking available nearby? Are you in a high-traffic location? Ensure that your space is welcoming for new clients.

Regardless of whether customers will visit your business in person or not, your digital footprint must be up to date. Do a Google search for your company online and review the listings. Is the information

accurate? Are you posting regularly to the channels where your ideal buyers spend their time? Are you publishing new content on your own website and blog as well as contributing articles to publications, guest blogging, maintaining profiles on industry organization pages and publishing videos?

2. Develop a simple path to purchase. Visit your website with the eyes of a prospect coming in for the first time — is it easy to understand what you offer and why they should choose to buy from you rather than the competition? Do you have an easy path to lead them from one step to the next? Do you offer ways for people to connect with your business when your team isn’t available?

3. Build your database of customer information. If your customer “database” consists of any combination of the following, it’s time to consider moving to an integrated platform: Excel spreadsheets of contact information, email marketing lists that don’t integrate with your customer relationship management tool, a CRM software that isn’t updated consistently with new customer and prospect information, individual contact lists stored in employees’ email or LinkedIn accounts, etc.

By collecting and storing information in a central, consistently updated and managed database, you’ll be able to analyze buying patterns to increase sales and reduce costs, engage with those customers to improve relationships and stay top-ofmind and discover traits and similarities to help lead you to new customers just like them.

4. Re-engage with past customers.

Integrate your database with your email

A support network for women business owners

BY NANCY PEARSON

marketing platform or use an all-in-one solution to connect with them. You’ll be able to share blogs and articles that you know they’d be interested in. You can remind them when products or services they’ve purchased in the past are available or are going on sale. The data you collect today can be used to re-engage with customers for years to come.

5. Discover similar audiences with whom to connect. The next step to find new prospects who share similar traits with your ideal buyers. Google, Facebook and other digital advertising platforms offer opportunities to discover new prospects who share similar traits and profiles with your current customers or ideal candidates.

Creating multiple paths online, in direct channels and at your physical location, will provide you more visibility with new prospects, top-of-mind awareness with those who have previously engaged with you and an easy way for existing customers to continue turning to you in the future.

A

sk me what I do, and you will hear what has become my favorite eight-word phrase: I help women start and grow their business. However, providing women entrepreneurs with the tools, information and support they need to create their own opportunity and work toward economic independence has an impact far more reaching than my own personal satisfaction. Economic independence is about expanding the capacity of women to make genuine choices about their lives through full and equal participation in all spheres of life.

At the Center for Women & Enterprise, our mission is to help women increase their professional success, personal growth and financial independence. As an SBA Women’s Business Center (WBC), we take that responsibility very seriously. WBCs help women succeed in business by providing training, mentoring, business development and financing opportunities.

You may ask, surely we don’t need special business programs just for women anymore, do we?

Actually, we do. According to the SBA, it is estimated that there are 11.3 million women-owned businesses in the United States, employing nearly 9 million people and generating over $1.6 trillion in revenues. Between 2007 and 2016, the number of women-owned firms increased by 45%, compared to just a 9% increase among all businesses. However, while the number of women-owned businesses is climbing steadily, these businesses tend to earn less revenue, employ less people and receive less funding than our male counterparts. Are women underachievers? Not at all! There are still financial, structural and cultural barriers that are unique to female entrepreneurs.

When it comes to access to capital, women entrepreneurs are nearly shut out of the process, receiving just 16% of conventional loans accounting for just 4% of the total dollar amount available. The numbers are even lower in the venture capital sector where women receive just 2% of funding.

In the U.S., women working full time still

earn 20% less than men who work full time.

This disparity explains why women have significantly less personal wealth and savings than men, making them less willing and able to invest in a business venture. In addition, long-standing workplace policies that adversely affect women’s career trajectories, like lack of paid family leave, are structural obstacles holding some women back.

A Women’s Business Center provides a place for women to work on their technical skills, like sales projections and market research, but also provides a place to connect, network and receive peer to peer support. Some of the best moments in our center occur when the instructors and consultants step aside and the clients share ideas and resources among each other.

If you are, or know of, a woman thinking of starting a business, or even a side-hustle, we have seminars and trainings on everything from crowdfunding to Quickbooks. You can take advantage of cost-free one-on- one business advising, and be part of an SBA ecosystem of resource partners. But the best thing we offer is hundreds and hundreds of other women entrepreneurs who are in the same place, looking for the same support, nervous about the same issues and dreaming the same dreams as you are. Entrepreneurship can be lonely, but it doesn’t have to be. Stop by our WBC, say hi and find your tribe.

Nancy Pearson is the director for the Center for Women & Enterprise’s New Hampshire Women’s Business Center at 30 Temple Street in Nashua.

Visit cweonline.org or call 603-318-7580 for more information.

BUSINESS RESOURCES NH 2020 27

ENTREPRENEUR RESOURCES COMPETITIONS AND PROGRAMS TECHOUT Held every fall, TechOut is a startup competition organized by the NH Tech Alliance that identifies talented tech entrepreneurs with innovative ideas and awards them capital investments to advance their business. The fast-paced event features live pitches by finalists and displays of their innovations with networking opportunities among like-minded entrepreneurs, entrepreneurs and investors.

The competition is for startups that have been in business for less than five years, have raised less than $250,000 and have earned less than $250,000 in revenue. Applications are typically accepted in September.

Visit nhtechalliance.org/signatureevents/ for more information.

STARTUP SHINDIG/ACCELERATE NH Startups participating in Accelerate NH, a 12-week accelerator program at Alpha Loft, have the opportunity to pitch for potential investments from Millworks Fund II. The pitch-style competition and networking event caps off the program each spring. By participating in Accelerate NH, startup founders receive one-on-one mentoring from leading entrepreneurs with experience in a related industry as well as introduction to venture capitalists, angel investors, the greater tech community and weekly seminars. Applications are typically accepted in February, with the program starting in March. Only early-stage startups that have raised under $500,000 in outside funding are eligible.

Visit alphaloft.org/accelerate-nh/ for more information.

SPEED VENTURE SUMMIT Startups can apply to participate in a 90-minute speed pitch session to investors representing angel groups, various funds and VC firms from all over New England.

Participating startups represent bio tech, ed tech, diagnostics therapeutics, and software and consumer products. The fall event also includes a featured speaker and networking reception with more than 140 attendees.

Applications typically open in July, via nhtechalliance.org/. Investors interested in participating can email info@nhta. org for more information.

TORY C. MARANDOS ENTREPRENEURSHIP CHALLENGE Entrepreneurs with exemplary business ideas submit their business plan to be consid28 BUSINESS RESOURCES NH 2020

ered a finalist in the pitch competition that determines the winner of a $5,000 grand prize from the Tory C. Marandos Foundation.

Entrepreneurs with startups less than three years in business or who have not yet started a business but have a well-thought-out idea are eligible to submit a two-page concept paper in PDF format to marandos@snhu.edu, typically in April. The main event is held in late May/early June.

SOCIAL VENTURE INNOVATION CHALLENGE Founded by the University of New Hampshire and Nobel Peace Prize winner Muhammad Yunus, the SVIC was designed to be different from other traditional business plan competitions. Rather than full business plans, the Challenge is interested in jumpstarting innovative thinking among students and community members who design novel, sustainable, business-orientated solutions to some of society’s most pressing social and environmental challenges. Winners receive awards that help bring needed resources to advance these promising models. Applications deadline is typically October. The November event attracts more than 700 people to hear the keynote speaker and finalists pitch competition. For more information, visit www. unh.edu/social-innovation/svic FLATLEY CHALLENGE The Flatley Challenge is intended to stimulate the development and growth of early stage companies by providing them free incubation space, up to $10,000 in fit-up, connectivity and related costs, plus the opportunity to interact with world class companies already residents at Gateway Hills such as Dell, Skillsoft, Amphenol TCS, Benchmark Electronics and more. The pitch competition is open to startups and emerging businesses in IT, communications, data storage, connectivity, robotics, clean tech, medical devices, digital health, mobile app design, life sciences and other leading-edge technologies.

The Challenge kicks off each August and applications close at the end of October. A short list of the highest scoring applicants are invited for a personal interview before a review panel in November. The winning applicants are chosen at the end of December. For more information, visit https://www.gateway-hills.com/flatleychallenge/.

THE PITCHFORK CHALLENGE The Hannah Grimes Center for Entrepreneurship annually runs a pitch competition

with the purpose of boosting startups in the Monadnock region. Required informational sessions are held before the July application deadline, when applicants submit their rural startup business or business ideas to be reviewed by a panel of judges. There will be two tracks entrepreneurs can apply to, one for a rural startup business and one for a business idea. Ultimately, one business winner will be chosen to receive a prize of at least $10,000 in cash for the rural startup business track and one prize of $1,000 for the idea track that will advance a business idea forward. The final event is typically held in September, as part of the Radically Rural Summit. Eligible applicants must have businesses with no more than $250,000 in revenue or funding, less than three years in operations, and located in Cheshire, Sullivan and Hillsborough counties are eligible.

For more information or assistance developing required materials, contact hannahgrimes.com/pitchforkchallenge or programs@hannahgrimes.com.

ANGEL INVESTORS AND VENTURE CAPITALIST FIRMS 10X VENTURES 10xvp.com 10X Ventures invests predominantly in mobile, internet, wireless, security, med tech and green tech. A typical investment ranges from $50,000 to $500,000, but 10X is capable of larger investments and follow on. 10X invests in companies ranging from the idea stage through $5-10 million in revenue, for profitable companies.

BOREALIS VENTURES borealisventures.com Borealis Ventures looks to work with entrepreneurs who aim to create new markets or redefine existing ones, especially in areas where they can leverage their experience and relationships. Borealis seeks an initial institutional round of financing, including seed funding, and will invest anywhere from $100,000 to $2.5 million initially, with the potential for more over time.

ECOAST ANGELS ecoastangels.com eCoast Angel’s focuses on early stage companies involved with advanced technology, e-commerce, healthcare, and industrial products and services, principally located in the New Hampshire coastal region. The group is most interested in companies requir-

ing $250,000 to $2 million at pre-money valuations of less than $5 million, who have a credible multi-option exit strategy and are led by an experienced core management team.

GREEN D VENTURES avgfunds.com/green-d-ventures A private, for-profit fund not affiliated with Dartmouth College, Green D Ventures offers Dartmouth alumni a smart, simple way to back the ventures of fellow alums. Green D typically invests $100,000 to $500,000 per deal, with the opportunity for up to $2 million when several of its sibling Alumni Ventures Group funds participate. Key investment considerations: a Dartmouth alumni connection (on the executive team, board or investing group) and a strong co-investor in place. Green D does not lead rounds, set valuations or take board seats. Green D aims to be a transparent, low-friction, value-add partner to its portfolio companies.

HARBOR LIGHT CAPITAL PARTNERS hlcp.com Harbor Light Capital Partners focuses on investments in the $1 million to $5 million

range. They target the “funding gap” for early and growth stage companies. Unlike institutional investment funds, they are not limited to traditional holding periods of 3 to 5 years. Harbor Light’s growth stage criteria: $5 million to $20 million in revenues; strong historical/projected revenue growth; companies with passionate, loyal customers; exceptional management teams with proven entrepreneurial leadership and vision.

NORTHEAST ANGELS northeastangels.com Northeast Angels is an early stage investment group that works with entrepreneurs and businesses located in the Northeast.

They prefer deal opportunities located within driving distance of Nashua, NH, but will consider investments in the greater New England area. Northeast Angels invests in opportunities regardless of technology or service class.

VESTED FOR GROWTH vestedforgrowth.com Vested for Growth, a program of the New Hampshire Community Loan Fund, provides

risk-tolerant capital up to $1 million, business education and peer-learning opportunities to help owners of established small businesses increase profits and create higherquality jobs. For investment needs greater than $1 million, VFG may be able to draw up to $2 million from other lending partners. The only business financing program of its kind, VFG creates sub-debt and royalty financing packages when banks and equity sources can’t provide enough capital to meet their needs. Training or technical support may be provided by some combination of: a business performance coach, consultant, an advisory board or a business peer group.

WASABI VENTURES wasabiventures.com Wasabi Ventures is a venture capital, incubator and consulting firm that specializes in building and advising early stage technology companies. In the last 10 years, Wasabi Ventures has built, financed and advised over 200 start-ups including some wildly successful ventures like Right Now Technologies, PBworks, Ustream and Etherpad.

Source: NHBR Research

BUSINESS RESOURCES NH 2020 29

CHAMBERS OF COMMERCE GREAT NORTH WOODS Androscoggin Valley Region Chamber of Commerce 961 Main Street Berlin, NH 03570 603-752-6060 androscogginvalleychamber.com Executive Director: Paula Kinney info@androscogginvalleychamber.com North Country Chamber of Commerce 104 Main Street, Suite 206, PO Box 1 Colebrook, NH 03576 603-237-8939 chamberofthenorthcountry.com Executive Director: Jodi Gilbet info@chamberofthenorthcountry.com Northern Gateway Regional Chamber of Commerce PO Box 537, 25 Park Street Lancaster, NH 03584 603-788-2530 northerngatewaychamber.org President: Jim Weagle northerngatewaychamber@gmail.com Umbagog Area Chamber of Commerce PO Box 113 Errol, NH 03579 umbagogchamber.com info@umbagogchamber.com

WHITE MOUNTAINS Bethlehem Chamber of Commerce 2182 Main Street (Route 302) PO Box 189 Bethlehem, NH 03574 603-869-3409 bethlehemwhitemtns.com info@bethlehemwhitemtns.com Central NH Chamber of Commerce PO Box 831

Campton, NH 03223 603-726-3804 centralnh.org Executive Director: Frank Cocchiarella info@centralnh.org

30 BUSINESS RESOURCES NH 2020

Cohase Chamber of Commerce PO Box 35 Wells River, VT 05081 802-518-0030 cohase.org Executive Director: Erik Volk cohasechamber@gmail.com Franconia Notch Regional Chamber of Commerce 421 Main Street, PO Box 755 Franconia, NH 03580 603-823-5661 franconianotch.org info@franconianotch.org Jackson Area Chamber of Commerce 18 Main Street, PO Box 304 Jackson, NH 03846 603-383-9356 jacksonnh.com info@jacksonnh.com Littleton Area Chamber of Commerce 107 Main Street Littleton, NH 03561 603-444-6561 littletonareachamber.com Executive Director: Nathan Karol info@littletonareachamber.com Mount Washington Valley Chamber of Commerce 2617 Main Street, Village Sq., 1st Floor PO Box 2300 North Conway, NH 03860 603-356-5701 mtwashingtonvalley.org Executive Director: Janice Crawford janice@mtwashingtonvalley.org Twin Mountain-Bretton Woods Chamber of Commerce 92 School St. PO Box 194 Twin Mountain, NH 03595 800-245-8946 twinmountain.org twinmountainchamber@roadrunner.com Western White Mountains Chamber of Commerce 126 Main Street North Woodstock, NH 03262 PO Box 1017 Lincoln, NH 03251 603-745-6621 westernwhitemtns.com

LAKES REGION Lakes Region Chamber 383 South Main Street Laconia, NH 03246 603-524-5531 lakesregionchamber.org President: Karmen Gifford kgifford@lakesregionchamber.org Meredith Area Chamber of Commerce 272 Daniel Webster Highway PO Box 732 Meredith, NH 03253 603-279-6121 Executive Director: Susan Cerutti meredithareachamber.com info@meredithareachamber.com Greater Ossipee Area Chamber of Commerce 2260A NH16 PO Box 121 West Ossipee, NH 03890 ossipeevalley.org 603-651-1600 President: Steven Hoyt info@ossipeevalley.org Greater Rochester Chamber of Commerce 18 South Main Street Rochester, NH 03867 603-332-5080 rochesternh.org President: Laura Ring lring@rochesternh.org Greater Wakefield Chamber of Commerce PO Box 111, Wakefield, NH 03872 greaterwakefieldchamber.com info@greaterwakefieldchamber.org Wolfeboro Area Chamber of Commerce 32 Central Avenue, PO Box 547 Wolfeboro, NH 03894 603-569-2200 wolfeborochamber.com mary@wolfeborochamber.com Executive Director: Mary DeVries

DARTMOUTHLAKE SUNAPEE Greater Claremont Chamber of Commerce 24 Opera House Square Moody Building Claremont, NH 03743 603-543-1296 greaterclaremontnh.org Executive Director: Elyse Crossman info@greaterclaremontnh.org Hanover Area Chamber of Commerce 53 South Main Street, Suite 208 Hanover, NH 03755 603-643-3115 hanoverchamber.org hacc@hanoverchamber.org Kearsarge Area Chamber of Commerce PO Box 301 Warner, NH 03278 kearsargechamber.org President: Dan Watts Lake Sunapee Region Chamber of Commerce 328 Main Street, PO Box 532 New London, NH 03257 603-526-6575 lakesunapeeregionchamber.com admin@lakesunapeeregionchamber. com Lebanon Area Chamber of Commerce 2 South Park Street, PO Box 97 Lebanon, NH 03766 603-448-1203 lebanonchamber.com Executive Director: Rob Taylor lebanonchamber@lebanonchamber.com Newport Area Chamber of Commerce 2 North Main Street Newport, NH 03773 603-863-1510 newportnhchamber.org Executive Director: Ella Casey director@newportnhchamber.org

Upper Valley Bi-State Regional Chamber of Commerce PO Box 697 White River Junction, VT 05001 802-295-6200 President: Geoffrey Ross director@uppervalleychamber.com

MONADNOCK REGION

MERRIMACK VALLEY Greater Concord Chamber of Commerce 49 South Main Street, Suite 104 Concord, NH 03301 603-224-2508 concordnhchamber.com President: Timothy Sink, CCE info@concordnhchamber.com

Greater Hillsborough Chamber of Commerce 3 School Street PO Box 541 Hillsborough, NH 03244 603-464-5858 ghcoc.org Executive Director: Virginia “Ginks� Leiby

Greater Derry-Londonderry Chamber of Commerce 29 West Broadway Derry, NH 03038 603-432-8205 gdlchamber.org President: Ashley Haseltine ashley@gdlchamber.org

Jaffrey Chamber of Commerce 7 Main Street, PO Box 2 Jaffrey, NH 03452 603-532-4549 jaffreychamber.com President: Matt McCarthy info@jaffreychamber.com

Henniker Chamber of Commerce PO Box 885 Henniker, NH 03242 603-428-2100 hennikerchamber.org President: Shelbie Connor president@hennikerchamber.org

Greater Keene Chamber of Commerce 48 Central Square Keene, NH 03431 603-352-1303 keenechamber.com President/CEO: Phil Suter info@keenechamber.com

Greater Hudson Chamber of Commerce 71 Lowell Road Hudson, NH 03051 603-889-4731 hudsonchamber.com Executive Director: Brenda Collins info@hudsonchamber.com

Greater Peterborough Chamber of Commerce 10 Wilton Road, PO Box 401 Peterborough, NH 03458 603-924-7234 peterboroughchamber.com staff@peterboroughchamber.com

Greater Manchester Chamber of Commerce 54 Hanover Street Manchester, NH 03101 603-792-4100 manchester-chamber.org President: Mike Skelton info@manchester-chamber.org

Rindge Chamber of Commerce PO Box 911 Rindge, NH 03461 603-899-6813 rindgechamber.org President: Lynda Hunt info@rindgechamber.org

Merrimack Chamber of Commerce 4 John Tyler Road, Unit H PO Box 254 Merrimack, NH 03054 603-424-3669 merrimackchamber.org info@merrimackchamber.org

Greater Nashua Chamber of Commerce 4 Water Street, Suite 192 Nashua NH 03060 603-881-8333 nashuachamber.com President: Tracy Hall thall@nashuachamber.com

Greater Dover Chamber of Commerce & Visitor Center 550 Central Avenue Dover, NH 03820 603-742-2218 dovernh.org President: Margaret M. Joyce info@dovernh.org

Greater Raymond Area Chamber of Commerce PO Box 425, 64 Freetown Road Raymond, NH 03077 603-895-2254 raymondareachamberofcommerce.com President: Mark Desrochers info@raymondareachamber.com

Exeter Area Chamber of Commerce 120 Water Street, Suite B Exeter, NH 03833 603-772-2411 exeterarea.org President: Jennifer Wheeler info@exeterarea.org

Greater Salem Chamber of Commerce Depot Train Station, 81 Main Street Salem, NH 03079 603-893-3177 gschamber.com President: Donna Morris admin@gschamber.com

Hampton Area Chamber of Commerce 47 Winnacunnet Road PO Box 790 Hampton, NH 03843 603-926-8718 hamptonchamber.com President: John B. Nyhan john@hamptonchamber.com

Souhegan Valley Chamber of Commerce 69 Route 101A Amherst, NH 03031 603-673-4360 souhegan.net Executive Director: Wendy Hunt wendy.hunt@souhegan.net TriTown Chamber of Commerce 27 Main Street, Suite 1 PO Box 632 Goffstown, NH 03045 603-486-4852 tritownchambernh.org President: Nancy Connor nancychef61@comcast.net

The Chamber Collaborative of Greater Portsmouth 500 Market Street, PO Box 239 Portsmouth, NH 03802 603-610-5517 portsmouthcollaborative.org President: Valerie Rochon valerie@portsmouthcollaborative.org The Falls Chamber of Commerce 58 High Street, PO Box 615 Somersworth, NH 03878 603-692-7175 thefallschamber.com info@thefallschamber.com Source: NHBR Research

SEACOAST Greater Barrington Chamber of Commerce PO Box 363, 970 Calef Highway (Route 125) Barrington, NH 03825 603-664-2200 barringtonchamber.org Executive Administrator: Joann Toomey administrator@barringtonchamber.org

BUSINESS RESOURCES NH 2020 31

How to shop the healthcare provider market

BY LEE BAXTER

Medical price transparency tools enable employees to compare provider costs and quality to make informed healthcare decisions.

As more employees shop for care, employers benefit from reduced medical claim costs and higher employee engagement.

Lee Baxter is the vice president of brand strategy and communications at MyMedicalShopper in Portsmouth.

He can be reached at 603-292-3022 or mymedicalshopper.com.

32 BUSINESS RESOURCES NH 2020

Keep medical expenses in check with pricing transparency tools

I

ncreasing medical expenses are a burden to employees as well as employers sharing the costs of rising premiums.

MyMedicalShopper provides price transparency tools that allow consumers to navigate the opaque world of medical pricing and select high-quality, affordable care.

We estimate that roughly 41% of the annual U.S. medical spend could be eliminated by shopping alone, which could save nearly $1 trillion in healthcare costs a year. For a typical employer, with 150 employees spending $1.7 million on annual medical claims, that’s a potential savings of almost $700,000 a year.

A serial entrepreneur, MyMedicalShopper President and CEO Mark Galvin, and his co-founder Matt Robinson, set out to create a Google search equivalent for healthcare, after Galvin became frustrated by his companies’ rising medical costs and a personal experience with the lack of price transparency.

When Mark’s doctor told him he was sending him for a nuclear stress test, but wasn’t able to tell him the cost, Mark got the CPT (procedure) code and discovered that nobody, including several price comparison services and his own insurance carrier, could give

him a price price, inspiring, Mark to create MyMedicalShopper “Why should we be ignorant of price when making an appointment for medical tests and procedures?” said Mark says. “When you bring price and quality back into the equation, you make more informed decisions and don’t get ripped off!”

When Mark had the prototype of MyMedicalShopper in hand, he returned to see his doctor where they researched pricing information and found a facility in Derry that could save him $5,400 on the procedure, compared with one of the hospitals in Manchester.

Mark was elated when he told his doctor it was only going to cost him $1,400 for the test. But once his doctor realized how much the test cost, he canceled it since it was being ordered simply to set a target heart rate.

Without MyMedicalShopper, Mark might’ve spent $6,800 at a hospital for something that ultimately cost him a trip to the gym.

Since starting the company, Mark has consulted with cabinet-level officials in Washington, speaking on price transparency.

Finding accurate medical pricing information is hard. Secret deals between insurance

HEALTH INSURERS

Small Group Health Plans

Large Group Individual Health Maint. Self-insured Health Plans Health Plans Organizations Health Plans

NH Exchange

Ambetter from New Hampshire Healthy Families 844-265-1278/855-742-0123 2 Executive Park Drive, Bedford, NH 03110 ambetter.nhhealthyfamilies.com

✓

Anthem Blue Cross and Blue Shield 1-800-331-1476 1155 Elm Street, Suite 200, Manchester, NH 03101 anthem.com

✓

✓

✓

✓

Cigna 603-268-7707 Two College Park Drive, Hooksett, NH 0310 cigna.com

✓

✓ ✓

Harvard Pilgrim Health Care 888-888-4742/617-509-1000 650 Elm Street, Suite 700, Manchester, NH 03101 harvardpilgrim.org

✓

✓

Tufts Health Freedom Plan 603-228-7450 11 South Main Street, Suite 600, Concord, NH 03301 thfp.com

✓

✓

UnitedHealthcare 1-888-545-5205 14 Central Park Drive Hooksett, NH 031061 uhc.com

✓

✓ ✓

✓

*

✓

✓

✓

✓

✓

✓

* Cigna defines small group as 51-499 employees and does not offer plans to companies with 50 employees or less.

Source: NHBR Survey

carriers and providers create enormous pricing variances in the healthcare market, waste billions of dollars, and make it nearly impossible for consumers to determine a procedure’s price before it’s performed.

The team at MyMedicalShopper uses big data to analyze billions of post-adjudicated medical claims to power a comparisonshopping platform that lists pricing and quality information for over 10,000 medical procedures on your smartphone. MyMedicalShopper integrates with over 100 health plan member portals, providing real-time deductible tracking, in- and out-of-network facility information, along with other personalized plan details to help users manage out-of-pocket expenses and plan for future procedures.

Price transparency solutions empower employers and employees to take back the cost of healthcare by shopping the market

for high-quality, affordable care providers.

Giving consumers the ability to compare the relative procedure costs by provider allows them to make a value-based decision on where to go for care.

MyMedicalShopper’s mobile application lets patients consider pricing and quality information with their doctors while still in the office, before making a medical appointment or visiting a lab. This way doctors can help patients weigh potential cost savings against any benefits of using a specific provider, putting consumers in control of their medical spend.

Most people are amazed to see the difference in procedure costs between providers in their area. One employer told the company that after they signed up for MyMedicalShopper, employee discussions about medical costs had become a big topic at lunch. Saving $700 on an MRI or

$550 on lab tests is exciting for people, and many were surprised to see that a lower-cost provider for one procedure could be one of the highest-cost providers for another.

As more employees shop for care, employers benefit from reduced medical claims costs (potentially lowering future insurance premiums for fully insured employers), higher employee engagement and the ability to easily align financial incentives to encourage employee shopping behavior. MyMedicalShopper boasts employee engagement rates that are 10-20 times higher than other tools, leading to significant savings for their clients.

MyMedicalShopper’s price transparency solutions help employers lower the healthcare costs by helping employees shop for healthcare the same way they shop for everything else.

BUSINESS RESOURCES NH 2020 33

Developing millennial employees

BY JORDAN BEAN

The younger generation of workers wants an employer that develops their skills and encourages them to be included in the decisionmaking regarding their company or department’s direction or strategy.

Jordan Bean, a senior associate at Stax Inc. in Boston, can be reached at jordan@jordanbean.com.

34 BUSINESS RESOURCES NH 2020

A company that helps them toward their professional goals gains trust and loyalty

R

ecruiting and replacing employees is expensive. A less expensive and more rewarding outcome to the employee is development.

One of my previous articles touched on the steps a company can take to recruit and retain millennials. An integral part of the recruiting and retention is individual development and the feeling that we’re growing both personally and professionally.

Professionally, we want conviction that the skills we’re developing have value to the company but also as a part of our broader personal career goals. A company that helps us toward our professional goals gains our trust and loyalty.

From a personal development perspective, the path is unique for each individual and can range from social connection to getting purpose and meaning from our jobs. Overall, though, fostering personal development breeds professional achievement and satisfaction.

Managing across these two dimensions for employers is a challenge, especially when taking into account the individual nature of goals and work styles. That said, broader themes emerge when it comes to the development conversation for millennials.

Professionally, to develop a millennial employee, three steps can be taken: • Include us in the conversation: What we lack in experience we try to make up for in enthusiasm and flexibility. Exposure to conversations that influence the company or department’s direction or strategy helps us understand how decisions are made. This, in turn, enables us to consider how we would approach the situation, see the final result and iteratively develop critical thinking skills, all before we put them into practice in a management setting.

• Give us a voice: Building on the prior point, there’s much that we don’t know, but there’s still valuable knowledge that we can bring to the table. While we may not have a complete solution to a problem, we can often offer a fresh perspec-

tive that can lead the team in a new direction.

Knowledge that our perspective is listened to is validation that we’re respected team members and, in the future, when our knowledge is more valuable and relevant, we’ll be ready.

• Encourage hands-on learning: A supportive team environment is a critical part of employee development. Diverse backgrounds and skill sets on a team is a strong start, but people that are willing and able to share that knowledge with others and walk them through a task diversifies skill sets and enables continuous growth through a learning environment.

Here are two more steps that can aid in personal development while at the same time positively impacting professional development: • Trust us to do the right thing: Trusting us to do our job, and to do it well, conveys that there is confidence in us as individuals. Confidence as an individual is a first step toward preparing toward being an effective leader and manager. As a company demonstrates trust, millennials will reciprocate that trust. Over time, this can contribute to increased retention and satisfaction.

• Strive to provide a quality of life: When possible, millennials appreciate being judged on the quality of work rather than quantity of hours at a desk. Remote working capabilities and constant email access, which have blurred the work-life boundaries, can open the possibility to pursue our personal hobbies and interests while not falling behind on work. A well-rounded employee who is experiencing satisfaction in multiple facets of life is unlikely to look for employment elsewhere.

Our expectations of what we look to get out of a company and job — beyond a paycheck — is shaping how job decisions are made, longevity of tenure and our career vision.

In a tight statewide labor market, development can serve as the backbone to medium-long term planning. Development can take many forms, and the above points are intended to serve as a guide for working with millennials to keep them excited and growing within a company.

REGIONAL YOUNG PROFESSIONALS NETWORKS According to the U.S. Census Bureau, there are approximately 145,000 workers ages 25 to 34 and 127,000 workers ages 35 to 44 in New Hampshire, with close to 90% of young professionals participating in the labor force.

ABC Young Professionals Group 58 Chenell Drive, Suite 11 Concord, NH 03301 603-226-4789 abcypg.org facebook.com/abcypg twitter.com/ABCYPG Jeff Comeau, Chairman chairman@abcypg.org Founded in 2012 as an initiative of ABC NH/VT, the ABC YPG’s mission is to develop, empower and connect young professionals through networking events, educational workshops and volunteering opportunities in an effort to enhance their professional development and business success within the construction industry.

Catapult Seacoast PO Box 385 Portsmouth, NH 03802 catapultseacoast.org facebook.com/catapultseacoast twitter.com/CatapultCCoast launch@catapultseacoast.org Catapult Seacoast offers professional and social networking events, informational seminars, entrepreneurial and career advice, and access to some of the most influential businesses and people throughout the Greater Seacoast. As a result of these offerings, Catapult draws young, talented professionals from New Hampshire and Southern Maine who want to connect with each other, grow personally and professionally, and impact their community.

Concord Young Professionals Network (CYPN) 49 South Main Street, Suite 104 Concord, NH 03301 concordnhchamber.com/cypn facebook.com/concordypn twitter.com/ConcordYP instagram.com/cypn linkedin.com/company/ concord-young-professionals-network/ Launched in 2006 as a professional and personal development initiative of the Greater Concord Chamber of Commerce. CYPN provides complimentary networking, learning and growth opportunities for young professionals who live, work and play in the Capital Region.

Fusion (Lakes Region) PO Box 6503 Laconia, NH 03247 fusionnh.org facebook.com/NHFusion twitter.com/FusionNH fusionNH603@gmail.com Dedicated to the development of the next generation of leaders in the Lakes Region by providing opportunities through civic engagement, education and strategic relationship building.

Greater Rochester Young Professionals 603-332-5080 rochesternh.org facebook.com/GRYPNH events@rochesternh.org Designed for young professionals in the area, between the ages of 18 and 40, who meet in a casual setting while networking with others and building their contact base. Through networking and involvement, these young professionals build a sense of community and belonging, build rapport with potential clients, expand their social interactions and represent their company.

iUGO Nashua iugonashua.com facebook.com/iugonashua1 twitter.com/IUGO_Nashua info@iugonashua.com Greater Nashua’s home for young professionals looking to establish and expand their social and professional networks.

Keene Young Professionals Network 25 Roxbury St, Keene, NH 03431 603-352-5063 facebook.com/YPNKeene www.keeneypn.com keeneypn@gmail.com Keene YPN was created in 2007 as an initiative of the Greater Keene Chamber of Commerce to provide a forum to attract and retain young people in the Monadnock Region. In 2018 they became a program of the Hannah Grimes Center for Entrepreneurship, and provide fun opportunities and events for young professionals to connect with each other, and with their communities.

Manchester Young Professionals Network (MYPN) PO Box 651, Manchester, NH 03105 manchesteryoungprofessionalsnetwork.org facebook.com/ManchesterYPN twitter.com/manchesterypn info@mypn.org The Manchester Young Professionals Network (MYPN) aims to create business and social opportunities, support professional development and welcome new and existing young professionals to the Manchester, NH community. MYPN was New Hampshire’s first young professionals’ networking organization, established in 2004.

Leadership MWV PO Box 2300 2617 Village Square N. Conway Village, NH 03860 603-356-5701 Janice Crawford, Executive Director janice@mtwashingtonvalley.org www.learshipmwv.com Affiliated with the Mt. Washington Valley Chamber of Commerce, the Leadership MWV engages young professionals to explore educational opportunities, community connections and mentorship possibilities. It strives to encourage and empower the next generation to contribute to the local community.

Upper Valley Young Professionals PO Box 699 Hanover, NH 03755 facebook.com/UVYoungProfessionals uvyp.org uvyp@uvyp.org Our mission is to bring together young, emerging and rising professionals and foster connections in the Upper Valley.

Source: Stay Work Play New Hampshire, stayworkplay.org.

Stay Work Play is a nonprofit aimed at encouraging more young workers to “Stay, Work and Play” in New Hampshire. Connect with Stay Work Play at facebook.com/StayWorkPlay and on Twitter,@stayworkplay.

Lake Sunapee Region Young Professionals Network facebook.com/lsrypn lsypn2016@gmail.com 603-724-3146 Founded in 2016, the LSRYPN’s goal is to bring together young professionals in the Lake Sunapee Region area and provide social networking events.

BUSINESS RESOURCES NH 2020 35

How to investigate sexual harassment claims

BY RACHAEL ADAMS LADEAU

There is no default resolution, but there are principles to guide your approach

I

n an ideal world, sexual harassment allegations always would be buttressed by reliable eyewitnesses or physical evidence (surveillance footage, text messages, etc.).

As events of the past year have made clear, however, often there is little or no objective corroborating evidence. In the most difficult “he said, she said” harassment scenarios — where the only evidence readily available are the accuser’s and the accused’s statements of what occurred or did not occur — how should the employer resolve the case? Is there any default rule to fall back on?

“Innocent until proven guilty” is a governing principle of our criminal justice system for a reason — fundamental fairness and due process. Without clear proof, the employer risks punishing and perhaps irreparably harming the reputation of an otherwise valued employee for an act they did not commit, simply due to a grudge, mistake or unreasonable overreaction.

In the employment context, this can have real business and personal ramifications. At a minimum, the employer risks losing the trust and respect of an unfairly punished employee and irreparably damaging the employment relationship.

Alternatively, disbelieving a complaining party and taking no action absent proof “beyond a reasonable doubt” could lead to the loss of an employee who feels the complaint wasn’t taken seriously or could dissuade others who know about the complaint from coming forward when they have an issue.

The workplace is not a criminal court.

The nature of sexual harassment is such

36 BUSINESS RESOURCES NH 2020

that it is often committed furtively or behind closed doors, with only the accused and the accuser as eyewitnesses. In addition, some may be inclined to believe that employees willing to come forward and run the significant risk of retaliation are likely to believe honestly they have significant misconduct to report. (In a study cited in the 2016 Report of the Equal Employment Opportunity Commission’s Select Task Force on the Study of Harassment in the Workplace, well over half of employees who voiced concerns about workplace mistreatment reported experiencing some form of workplace retaliation as a result.)

Thus, there is no perfect “default” resolution to apply in all cases. Instead, let the following principles help guide your approach: • Keep an open mind: Particularly when problem employees are involved, it can be hard not to speculate on an accuser’s potential motives to invent or exaggerate a harassment story: e.g., jealousy, revenge, a last-ditch effort to save themselves from a justified termination. On the opposite spectrum, some people may be willing to assume the truthfulness of any harassment accuser in the absence of clear evidence to dispute her claim. Both positions are understandable, but can get in the way of thoroughness and objectivity. Be cognizant of how the accuser’s and accused’s gender, race, national origin, language skills, age, socioeconomic or educational background, relationship to you and/or professional status may be subtly influencing your preconceptions of whether they are telling the truth.

If you are not sure you can put aside any

preconceptions and be reasonably objective in your investigation, or if you have no real training or experience in conducting objective investigations, consider yielding the job to someone else.

• Focus on facts: When there are limited sources of evidence, focus on cataloging each side’s story as thoroughly as possible — including any surrounding or supporting factual details. Even if you do not have witnesses or other proof to corroborate the actual misconduct allegation, verifying (or disproving) the accuracy of peripheral facts may help you reach some credibility determinations. And pay attention — if the accuser or accused suddenly changes part of their story, note and probe that shift.

Thoroughly document the fact-gathering process.

• Dig a little deeper: Ask follow-up questions. For instance, if the accused reports that the accuser was out of the office at lunch during a particularly relevant time period, ask the accused how he knows that. This will allow you to place the proper weight on that statement, and may lead you to additional witnesses or sources of evidence.

• Know when you are in over your head: In some cases, it may be better to leave the investigation to an expert.

Examples might include investigations involving allegations against a relatively high-ranking executive or human resources representative, those that involve particularly sensitive or salacious information, or those with a scope that ends up expanding significantly.

Your attorney can help you decide whether relying on an outside firm that specializes in investigating difficult harassment claims is appropriate under the circumstances, and if so, can refer you to and help manage a relationship with that firm. (Allegations involving a violent crime,

like an attempted rape or assault, should be referred to the police in consultation with the reporting employee.)

• Don’t forget training: An ounce of prevention is worth a pound of cure. Educate employees early and often on what harassment is, how to avoid committing it and the consequences for engaging in it, as well as on reporting procedures and non-retaliation policies. Employees who are repeatedly and accurately instructed on what does and does not constitute sexual harassment are better equipped to police their own behavior and to accurately assess whether wrongdoing has occurred.

Remember that an investigator can and should make credibility determinations and look for ways to determine whose story makes more sense and is more probably correct. There are many types of corroborating or mitigating evidence that can lead one towards a reasonable conclusion.

To be sure, there may be scenarios in which no factual determination can be made, but, in reality, those circumstances are rare; and it benefits the entire workforce, not just the alleged victim and the accused, for an investigator to put the time and effort into “getting it right.”

Providing Exceptional Legal Services for over 100 years

Corporate Tax Trusts & Estates Litigation Education Employment Health Care Intellectual Property Privacy & Data Security Energy Environment Real Estate & Land Use Personal Representation Government Affairs & Regulation Government & Criminal Investigations Bankruptcy

McLane.com New Hampshire: Manchester | Concord | Portsmouth Massachusetts: Woburn | Boston

A POSITIVE FORCE—AND AN ECONOMIC DRIVER Since 1962, Franklin Pierce University has empowered thousands of undergraduate and graduate students to achieve academic excellence and embark on meaningful, successful careers by offering majors and programs that develop essential, professional skills; promote close connections between students, faculty members, and staff; and position our students to realize their potential through highly personalized, financially accessible academic offerings.

Rachel Adams Ladeau, an attorney in the Litigation Department and Employment and Labor Practice Group at McLane Middleton, can be reached at rachel.ladeau@mclane.com.

Our presence generates significant economic benefits for New Hampshire as students patronize local businesses, participate in community service, and often join the regional workforce after they graduate. In the Monadnock Region, we continue to increase Franklin Pierce’s statewide visibility through outreach efforts and alliances with businesses and government organizations, embracing our status as an economic driver and strategic partner.

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BUSINESS RESOURCES NH 2020 37

TOP LAW FIRMS IN NEW HAMPSHIRE Abramson Brown & Dugan 1819 Elm Street Manchester, NH 03104 603-627-1819 arbd.com Medical Malpractice Law – Plaintiffs

Annis & Zellers 2 South State Street Concord, NH 03301 603-224-5800 annisandzellers.com Business Organizations (including LLCs and Partnerships) Tax Law Trusts and Estates

Ansell & Anderson P.A. 40 South River Road, Bedford Place #32 Bedford, NH 03110 603-644-8211 ansellpa.com Trusts and Estates Law

Backus, Meyer & Branch PO Box 516 116 Lowell Street Manchester, NH 03105 603-244-3282/603-668-0730 backusmeyer.com Appellate Practice Civil Rights Law Employment Law – Individuals First Amendment Law

Baroff & Craven PA 740 Chestnut Street, Manchester, NH 03104 603-647-4200/603-626-0046 baroffpa.com Commercial Finance Law Real Estate Law

Barradale, O’Connell, Newkirk & Dwyer Three Executive Park Drive, Suite 107 Bedford, NH 03110 603-644-0275/603-606-4258 bondpa.com Trusts and Estates Trusts and Estates Litigation

Bernstein Shur Jefferson Mill Building 670 North Commercial Street, Suite 108 PO Box 1120 Manchester, NH 03105 603-623-8700/603-623-7775 bernsteinshur.com Commercial Litigation Commercial Transactions/UCC Law Construction Law Construction Litigation Criminal Defense – White Collar Education Law Employment Law – Individuals Employment Law – Management First Amendment Litigation Labor Law – Management

38 BUSINESS RESOURCES NH 2020

Land Use and Zoning Law Litigation Real Estate Litigation Real Estate Law Trade Secrets Law

Bourque & Associates 835 Hanover Street, Suite 301 Manchester, NH 03104 603-623-5111/603-624-1432 nhpatlaw.com Copyright Law Intellectual Property Litigation Patent Litigation Patent Law Trademark Law

Brennan, Lenehan, Iacopino & Hickey 85 Brook Street Manchester, NH 03104 603-734-5461/603-668-1029 bclilaw.com Criminal Defense – White Collar

Burns, Bryant, Cox, Rockefeller & Durkin 255 Washington Street Dover, NH 03820 603-742-2332/603-749-4970 burnsbryant.com Personal Injury Litigation – Defendants

Caldwell Law 367 Route 120, Suite B-6 Lebanon, NH 03766 603-643-7577/603-643-8686 estateandelderlawgroup.com Trusts and Estates Law

Cleveland, Waters and Bass Two Capital Plaza PO Box 1137 Concord, NH 03302 603-224-7761/603-224-6457 228 Main Street New London, NH 03257 603-526-2835 40 Mill Street Wolfeboro, NH 03894 603-569-1055 cwbpa.com Business Organizations (including LLCs and Partnerships) Closely Held Companies and Family Businesses Law Commercial Finance Law Commercial Litigation Commercial Transactions / UCC Law Corporate Law Land Use and Zoning Law Real Estate Law Real Estate Litigation

Cook Little Rosenblatt & Manson 1000 Elm Street, 20th Floor Manchester, NH 03101 603-621-7100/ 603-621-7111 clrm.com Banking and Finance Law

Banking and Finance Litigation Bet-the-Company Litigation Business Organizations (including LLCs and Partnerships) Closely Held Companies and Family Business Law Commercial Finance Law Commercial Litigation Copyright Law Corporate Law Employment Law – Management Intellectual Property Litigation Labor and Employment Litigation Mergers and Acquisitions Law Patent Litigation Securities Litigation Securities/Capital Markets Law Securitization and Structured Finance Law Tax Law Technology Law Trademark Law Venture Capital Law

D’Amante Couser Pellerin & Associates Nine Triangle Park Drive PO Box 2650 Concord, NH 03302 603-224-6777/603-224-6696 damantelaw.com Construction Law Land Use and Zoning Law Construction Litigation Real Estate Litigation Real Estate Law

The Law Office of Daniel Duckett 99 Middle Street Manchester, NH 03101 603-836-5800 dducketlaw.com Personal Injury Litigation – Defendants

Davis & Bujold 112 Pleasant Street Concord, NH 03301 603-226-7490/603-226-7499 davisandbujold.com Copyright Law Patent Law Intellectual Property Litigation Trademark Law

Devine, Millimet & Branch 111 Amherst Street Manchester, NH 03101 603-669-1000 15 North Main Street, Suite 300 Concord, 03301 30 Penhallow Street Portsmouth, NH 03801 603-669-1000 devinemillimet.com Banking and Finance Law Closely Held Companies and Family Businesses Law Commercial Finance Law Commercial Litigation Construction Law Construction Litigation Corporate Law Employee Benefits (ERISA) Law Employment Law – Management

Environmental Law Ethics and Professional Responsibility Law Government Relations Practice Healthcare Law Healthcare Litigation Insurance Litigation Insurance Law Land Use and Zoning Litigation Legal Malpractice Law – Defendants Merger and Acquisitions Law Nonprofit/Charities Law Personal Injury Litigation – Defendants Product Liability Litigation – Defendants Professional Malpractice Law – Defendants Project Finance Law Public Finance Law Real Estate Law Real Estate Litigation Tax Law Trusts and Estates Law Trusts and Estates Litigation Workers’ Compensation Law – Employers

Douglas, Leonard & Garvey 14 South Street Concord, NH 03301 603-224-1988/603-229-1988 36 Maplewood Avenue Portsmouth, NH 03801 603-610-8274 nhlawoffice.com Employment Law – Individuals

Downs Rachlin Martin 67 Etna Road, Suite 300 Lebanon, NH 03766 603-448-2211/603-448-9967 drm.com Trusts and Estates Law Trusts and Estates Litigation

Drummond Woodsum 501 Islington Street, Suite 2C Portsmouth, NH 03801 603-433-3317/603-433-5384 1001 Elm Street, Suite 303 Manchester, NH 01845 603-716-2895/603-716-2899 78 Bank Street Lebanon, NH 03766 603-448-2221/603-448-5949 dwmlaw.com Education Law Employment Law – Management Immigration Law Labor Law – Management Municipal Litigation

Ducharme Resolutions 20 Market Street, Suite 206 Manchester, NH 03101 603-935-7292/603-347-8218 ducharmeresolutions.com Personal Injury Litigation – Defendants

Ferro Law & Mediation Group PLLC 57 Market Street Manchester, NH 03101 603-836-5400 ferrolawgroup.com Mediation

T RUST ED A DV I S OR S F OR CH A NGI NG T I M E S

Serving the Needs of New Hampshire Businesses Since 1852 Sulloway & Hollis P.L.L.C. | Headquarters: Concord, New Hampshire | 603-223-2800 | www.sulloway.com For assistance with your legal issues, please contact our Director of Business Development, Rob Lanney NEW HAMPSHIRE | RHODE ISLAND | MASSACHUSETTS | MAINE | VERMONT

TOP LAW FIRMS IN NEW HAMPSHIRE Flood, Sheehan & Tobin, PLLC Two Delta Drive, Suite 303 Concord, NH 03301 603-415-4200/603-415-4201 fstlaw.com Trusts and Estates Law

Gallagher, Callahan & Gartrell 214 North Main Street PO Box 1415 Concord, NH 03302 603-228-1181/603-224-7588 gcglaw.com Administrative/Regulatory Law Arbitration Banking and Finance Law Business Organizations (including LLCs and Partnerships) Commercial Finance Law Commercial Litigation Commercial Transactions/UCC Law Corporate Law Energy Law Financial Services Regulation Law Government Relations Practice Insurance Law Land Use and Zoning Law Land Use and Zoning Litigation Mediation Mergers and Acquisitions Law Real Estate Law Tax Law Trusts and Estates Law

GoffWilson 1000 Elm Street, 20th Floor Manchester, NH 03101 603-228-1277/603-226-0791 goffwilson.com Immigration Law

Gottesman & Hollis 39 East Pearl Street Nashua, NH 03060 603-889-5959 nh-lawyers.com Land Use and Zoning Law Land Use and Zoning Litigation Real Estate Law

Green & Utter 764 Chestnut Street Manchester, NH 03104 603-413-4983/603-669-9330 green-utter.com Criminal Defense – White Collar

Hage Hodes 1855 Elm Street Manchester, NH 03104 603-668-2222/603-641-6333 hagehodes.com Commercial Litigation Corporate Law Intellectual Property Litigation Patent Litigation

Hamblett & Kerrigan 20 Trafalgar Square, Suite 505 Nashua, NH 03063 603-883-5501/603-880-0458 hamker.com

Hoefle, Phoenix, Gormley & Roberts P.A. 127 Parrot Avenue Portsmouth, NH 03801 603-436-0666/603-431-0879 hpgrlaw.com

Real Estate Law

Environmental Law Insurance Law

William S. Gannon PLLC 889 Elm Street, Fourth Floor Manchester, NH 03101 603-621-0833/603-621-0830 wgannon.com Bankruptcy Litigation Bankruptcy and Creditor-Debtor Rights Law/Insolvency and Reorganization Law

Hess Gehris Solutions 95 N State St. Concord, NH 03301 603-225-0477/603-227-0745 hessgehris.com Mediation

Hinckley Allen 650 Elm Street Manchester, NH 03101 603-225-4334/603-224-8350 hinckleyallen.com Construction Litigation Corporate Law Healthcare Law Land Use and Zoning Law Land Use and Zoning Litigation Real Estate Law

Integral Business Counsel 155 Fleet Street Portsmouth, NH 03801 603-766-0408/866-612-3037 integralcounsel.com Corporate Law

Jackson Lewis 100 International Drive, Suite 363 Portsmouth, NH 03801 603-559-2700/603-559-2701 jacksonlewis.com Civil Rights Law Commercial Litigation Employment Law – Management Labor Law – Management Labor and Employment Litigation

John Kitchen Law Offies 15 Dartmouth Drive, Suite 203 Auburn, NH 03032 603-669-6541/603-625-6371 55 Church Street

Serving our clients in New Hampshire and nationwide since 1899 The firm’s practice encompasses a full range of legal services.

Ranked in Chambers USA and US News Best Law Firms 95 Market Street Manchester, NH 03101 (603) 669-4140

www.wadleighlaw.com 40 BUSINESS RESOURCES NH 2020

Laconia, NH 03246 603-524-5765/603-524-5766 johnkitchenlawoffices.com Trusts and Estates Law

Law Office of Peter J. Loughlin Leonard Cotton House Strawbery Banke 144 Washington Street Portsmouth, NH 03802 603-431-6466/603-436-4079 pjllaw.com Land Use and Zoning Litigation Municipal Law

McCandless & Nicholson 58 North State Street Concord, NH 03301 603-856-8441/603-856-7425 mcnich.com Nonprofit/Charities Law

McDonald & Kanyuk 7 Hills Avenue Concord, NH 03301 603-228-9900/603-228-2802 mckan.com Tax Law Trusts and Estates Law

McDowell & Osburn, PA 282 River Road Manchester, NH 03105

603-623-9300/603-623-5390 mcdowell-osburn.com Personal Injury Litigation – Defendants

Mark Dean 13 Samuel Drive Concord, NH 03301 603-230-9955/603-230-9669 mdeanlaw.net Energy Law

McLane Middleton City Hall Plaza 900 Elm Street, 10th Floor Manchester, NH 03101 603-625-6464/603-625-5650 100 Arboretum Drive, Suite 140 Newington, NH 03801 603-436-2818/603-436-5672 11 South Main Street, Suite 500 Concord, NH 03301 603-226-0400/603-230-4448 mclane.com Administrative/Regulatory Law Appellate Practice Banking and Finance Law Banking and Finance Litigation Bet-the-Company Litigation Commercial Litigation Construction Litigation Copyright Law Corporate Compliance Law Corporate Law

Criminal Defense – White Collar Education Law Employee Benefits (ERISA) Law Employment Law – Management Energy Law Energy Regulatory Law Environmental Law Environmental Litigation Financial Services Regulation Law First Amendment Law Government Relations Practice Immigration Law Labor Law – Management Intellectual Property Litigation Labor and Employment Ligitation Land Use and Zoning Litigation Medical Malpractice Law – Plaintiffs Mergers and Acquisitions Law Nonprofit/Charities Law Real Estate Law Securities/Capital Markets Law Securities Regulation Tax Law Tax Litigation and Controversy Trademark Law Trusts and Estates Law Trusts and Estates Litigation

Molan Law Office 85 Sheffield Road Manchester, NH 03103 603-206-5470 molanlaw.com Employment Law – Individuals

Mulhern & Scott PLLC 155 Fleet Street Portsmouth, NH 03801 603-436-1211/603-436-1242 mulhernlaw.com Trusts and Estates Law

Mulvey Cornell & Mulvey 378 Islington Street Portsmouth, NH 03801 603-431-1333 newhampshireinjuryfirm.com Arbitration Mediation

Myskowski & Matthews 14 Dixon Avenue, Suite 204 Concord, NH 03301 603-227-6342 mmlawnh.com Trusts and Estates Law

Nixon Peabody 900 Elm Street Manchester, NH 03101 603-628-4000/603-628-4040 nixonpeabody.com Appelate Practice Banking and Finance Litigation Bankruptcy Litigation Bankruptcy and Creditor-Debtor Rights Law/Insolvency and Reorganization Law Bet-the-Company Litigation Commercial Litigation

An innovative approach to harnessing legal, legislative and public policy expertise.

Advocacy Through Action www.rathlaw.com Concord, NH (603) 226-2600 Nashua, NH (603) 889-9952 Boston, MA (617) 523-8080 Montpelier, VT (802) 229-8050

View of Mt. Washington Observatory Photograph by ecophotography

BUSINESS RESOURCES NH 2020 41

TOP LAW FIRMS IN NEW HAMPSHIRE Corporate Law Government Relations Practice Insurance Law Banking and Finance Litigation Bankruptcy Litigation Healthcare Law Healthcare Litigation Mergers and Acquisitions Law Mergers and Acquisitions Litigation Mass Tort Litigation/Class Actions – Defendants Municipal Litigation Product Liability Litigation – Defendants Project Finance Law Securities Litigation

Nixon, Vogelman, Barry, Slawsky & Simoneau 77 Central Street Manchester, NH 03101 603-669-7070 davenixonlaw.com Civil Rights

Notinger Law 7A Taggart Drive Nashua, NH 03060 603-417-2158 notingerlaw.com Bankruptcy and Creditor-Debtor Rights Law/Insolvency and Reorganization Law Bankruptcy Litigation

Orr & Reno PO Box 3550 45 S. Main Street Concord, NH 03302 603-224-2381/603-224-2318 orr-reno.com Administrative/Regulatory Law Appellate Practice Arbitration Commercial Finance Law Corporate Law Energy Law First Amendment Law First Amendment Litigation Government Relations Practice Insurance Law Real Estate Litigation Real Estate Law

Pierce Atwood One New Hampshire Avenue, Suite 350 Portsmouth, NH 03801 603-433-6300/603-433-6372 pierceatwood.com Corporate Law Environmental Law Land Use and Zoning Law Land Use and Zoning Litigation Mergers and Acquisitions Law Real Estate Law Securities/Capital Markets Law Trusts and Estates Law

Preti Flaherty PO Box 1318 57 North Main Street Concord, NH 03302 603-410-1500/603-410-1501 preti.com Bankruptcy and Creditor-Debtor Rights Law/Insolvency and Reorganization Law Commercial Litigation Construction Law Corporate Law Energy Law Legal Malpractice Law – Defendants Municipal Law Professional Malpractice Law– Defendants Real Estate Law

Primmer Piper Eggleston & Cramer PO Box 3600 900 Elm Street, 19th Floor Manchester, NH 03105 603-626-3300/603-626-0997 Two International Drive, Suite 330 Portsmouth, NH 03801 603-427-8565/603-427-8566 PO Box 349 106 Main Street Littleton, NH 03561 603-444-4008/603-444-6040 primmer.com

Appellate Practice Banking and Finance Law Bet-the-Company Litigation Commercial Litigation Construction Law Corporate Law Financial Services Regulation Law Insurance Litigation Mediation Personal Injury Litigation – Defendants Product Liability Litigation – Defendants Real Estate Law

Ransmeier & Spellman One Capitol Street, Fourth Floor Concord, NH 03301 603-290-5104/603-224-2780 31 Mooney Street Alton, NH 03809 603-290-5104/603-875-3394 ranspell.com Trusts and Estates Law

Rath, Young and Pignatelli PO Box 1500 One Capital Plaza Concord, NH 03302 603-226-2600/603-226-2700 20 Trafalgar Square, #307 Nashua, NH 03063 rathlaw.com Commercial Litigation

Hage Hodes, P. A. is a full service law firm dedicated to protecting your interests and solving your problems.

Our practice areas include corporate / business, intellectual property, civil litigation, personal injury, professional malpractice, and wills, trusts and estates. We offer many of the resources and benefits of a large firm, but we are small enough to give you the personal attention you deserve.

Count on our experienced lawyers to work for you.

You can trust success.

1855 Elm Street • Manchester, NH 03104 • 603-668-2222 • www.hagehodes.com 42 BUSINESS RESOURCES NH 2020

Energy Law Energy Regulatory Law Environmental Law Environmental Litigation Government Relations Practice Insurance Law Personal Injury Litigation – Defendants Tax Litigation and Controversy Tax Law

Robinson, Boesch, Sennott & Masse P.A. 195 New Hampshire Avenue, Suite 255 Portsmouth, NH 03801 603-427-5380/603-427-5381 nhprobatelaw.com Trusts and Estates Law Trusts and Estates Litigation

Shaheen & Gordon PO Box 2703 107 Storrs Street Concord, NH 03302 603-819-4231 353 Central Avenue Dover, NH 03820 603-871-4144 80 Merrimack Street Manchester, NH 03101 603-635-4099 11 Concord Street Nashua, NH 03060

603-546-0004 shaheengordon.com

Nonprofit/Charities Law Patent Law Real Estate Law Trusts and Estates Law Tax Litigation and Controversy Tax Law

Bet-the-Company Litigation Employment Law – Individuals Healthcare Law First Amendment Litigation

Sheehan Phinney Bass & Green PO Box 3701 1000 Elm Street, 17th Floor Manchester, NH 03101 603-668-0300/603-627-8121 Two Eagle Square, Third Floor Concord, NH 03301 603-223-2020/603-224-8899 17 1/2 Lebanon Street, 3rd Floor Hanover, NH 03755 603-643-9070/603-643-3679 sheehan.com Bet-the-Company Litigation Commercial Litigation Corporate Law Employee Benefits (ERISA) Law Employment Law – Individuals Employment Law – Management Energy Law Environmental Law Healthcare Law Labor Law – Management Intellectual Property Litigation Labor and Employment Litigation Land Use and Zoning Litigation Mergers & Acquisitions Law

Sisti Law Offices 387 Dover Road Chichester, NH 03234 603-224-4220/603-226-2025 78 Fleet Street Portsmouth, NH 03801 603-433-7117/603-427-2938 16 Park Street Lancaster, NH 03584 603-788-3018/603-226-2025 sistilawoffices.com Criminal Defense – White Collar

Stebbins Bradley, PA 41 South Park Street Hanover, NH 03755 603-643-3737/603-643-9634 stebbinsbradley.com Trusts and Estates Law

Stebbins, Lazos & Van Der Beken 889 Elm Sreet, 6th Floor Manchester, NH 03101

603-627-3700/603-641-8900 slvlaw.com Banking and Finance Law Corporate Law Financial Services Regulation Law Land Use and Zoning Litigation Mergers and Acquisition Law Real Estate Law

The Stein Law Firm One Barberry Lane Concord, NH 03301 603-228-1109/603-228-5326 steinlawpllc.com Commercial Litigation Trusts and Estates Litigation

Steiner Law Office 30 Oakmont Drive Concord, NH 03302 603-345-6440/603-715-1998 jimsteinerlaw.com Trusts and Estates Litigation

Sulloway & Hollis PO Box 1256 9 Capitol Street & 29 School Street Concord, NH 03302 603-224-2800/603-226-2404 30 Exchange Street Gorham, NH 03581

Thinking BEYOND Business and Corporate Attorneys the obvious to find the right SOLUTIONS

SERVING CLIENTS

throughout Northern New England

Business and Corporate Attorneys Serving Clients throughout Northern New England Our business clients trust that we will listen and understand their particular situations and unique requirements. We offer top-shelf business advice as well as first-class business litigation services.

Business Organization & Formation Business Succession Planning Construction Law Labor & Employment Law Litigation & Stakeholder Disputes CONCORD (603) 225-7262

DOVER (603) 749-5000

Mediation & Arbitration Nonprofits Real Estate & Land Use Regulatory Matters & Licensing

MANCHESTER (603) 369-4500

NASHUA (603) 546-0004

PORTLAND (207) 282-1527

shaheengordon.com BUSINESS RESOURCES NH 2020 43

TOP LAW FIRMS IN NEW HAMPSHIRE IN 2020 603-466-5946 2 Union Street, The Opera House Littleton, NH 03561 603-575-5523 sulloway.com Employment Law – Individuals Employment Law – Management Energy Law Insurance Law Labor Law – Management Labor and Employment Litigation Product Liability Litigation – Defendants Real Estate Law Tax Law Trusts and Estates Law Trusts and Estates Litigation

Trombley & Kfoury 166 South River Road, Suite 250 Bedford, NH 03110 603-935-7566/603-935-7649 trombleykfoury.com Worker’s Compensation Law – Employers

Upton & Hatfield PO Box 1090 10 Centre Street Concord, NH 03302 603-224-7791/603-224-0320 47 Main Street Jaffrey, NH 03452

603-532-7731/603-532-8650 8 School Street Hillsborough, NH 03244 603-464-5578/603-464-3269 26 Concord Street #A Peterborough, NH 03458 603-924-3864/603-924-8730 159 Middle Street Portsmouth, NH 03801 603-436-7046/603-369-4645 upton-hatfield.com Business Organizations (including LLCs and Partnerships) Education Law Employment Law – Individuals Insurance Law Labor and Employment Litigation Mediation Medical Malpractice Law – Plaintiffs Municipal Law Municipal Litigation Real Estate Law

Wadleigh, Starr & Peters 95 Market Street Manchester, NH 03101 603-669-4140/603-669-6018 wadleighlaw.com

At Ambrogi Law Office located in Manchester, New Hampshire, we strive to provide our clients with top quality, personalized and compassionate service designed to meet their unique needs.

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Wescott Law, PA PO Box 1700 Bowman Street School 28 Bowman Street Laconia, NH 03246 603-524-2166 272 Daniel Webster Highway Meredith, NH 03253 PO Box 536 The Jones House Strawbery Banke Museum Portsmouth, NH 03802 603-433-5385 wescottlawnh.com

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The financial impact of divorce on business owners

BY MONICA ANN MCCARTHY

The Tax Cuts and Jobs Act of 2017 created some potential guidance

I

t’s no secret that divorce disrupts not just family and personal life, but also financial stability. In the case of small business owners, these effects are often felt even more acutely.

As a Certified Divorce Financial Advisor (CDFA), I work with clients and their attorneys to evaluate the short- and long-term financial and tax implications of proposed settlement options. I see firsthand how divorce impacts business owners and their company — and it’s not always pretty.

When faced with divorce, business owners often feel caught off guard by the myriad ways that the process stands to impact their companies negatively. Fortunately, by arming themselves with knowledge of what to expect, and working with experienced financial and legal professionals, they can approach the process with a strategy designed to protect their interests. (Note: This commentary assumes that the couple will not continue to own the business together.)

The chances are that, in addition to comprising the majority of the marital assets, a business is also the primary source of household income. This is daunting because assets and income are usually two of the three main negotiating points in a divorce. (Children and the parenting plan are the third.) To make matters even more complicated, in many closely held companies, the line between personal and business assets is sometimes blurred. Similarly, separating earnings that are take-home pay from earnings that represent the owner’s return on capital can also be tricky.

QUALIFIED BUSINESS Though motivated by factors other than

facilitating the division of marital property, The Tax Cuts and Jobs Act of 2017 created some potential guidance here by defining two classifications of business owner income. These classifications create a potentially lower marginal income tax rate for a business owner’s income if she is an owner of a pass-through entity that meets the definition of a “qualified business.”

A qualified business may deduct 20% of “qualified business income” such that a maximum tax rate of 29.6% becomes the effective tax (80% of 37%) on total business taxable income. The 20% deducted is deemed a return on capital or “capital income.”

If a divorcing spouse/business owner has previously taken a defensible position that X dollars of her total reportable income were a return on capital rather than salary, it could be inferred that she has already drawn the line between the two sources of income. Thus, business owners choosing to allocate as much income as possible to the lower tax rate will implicitly increase the value of the business, and, in doing so, increase the value of the marital property to be divided.

As an offset, they will also reduce their “earned income” which could impact potential spousal and child support payments.

Like much of the Internal Revenue Code, the application and benefits of this tax liability calculation are dependent on many factors (use of capital in the business, total revenue of the business, household income if filing jointly to name a few) and are phased out as income increases. However, the U.S. economy is largely composed of small businesses, so time will tell if this part of the 2017 act will become a factor in making a blurry line somewhat less so.

Irrespective of income allocation, a certified business appraiser will be needed to deter-

mine what the business is worth. Carving out business expenses that could also be classified as personal, determining the worth of the business to a third party and figuring what, if any, discount should be applied for minority interests or lack of marketability are just a few of the many calculations an expert appraiser might produce.

UNDER THE MICROSCOPE If finding the cash for a lump sum to buy out the spouse is not an option, there are several ways that a payout can be accomplished, such as promissory notes and structuring spousal support to avoid possible recapture of tax benefits at the state level.

The risk of the business owner/ex-spouse not surviving to meet this obligation can be offset with life insurance. Consider using a collateral assignment agreement to structure the ownership of the life insurance policies. The terms of the assignment can be flexible to allow the recipient to maintain ownership and protect their and the children’s financial interest. If a death claim or any other action is initiated, the carrier will inform all parties before money is distributed. The divorce decree can be cited in the assignment context.

Alternatively, an irrevocable life insurance trust can be used to provide a life interest for the ex-spouse for alimony and child support payments. Recipients’ interest in the trust would cease once the support obligation terminates, leaving remaining interests to the children.

The business owner’s income, along with other factors, will be used to determine spousal and child support. If the valuation effort described above used all of the earnings to assess the fair market price of the business, then counting them again to figure out support payments would be double-counting.

In many businesses, some of that income must be kept on the balance sheet for working

BUSINESS RESOURCES NH 2020 45

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capital or used to repay debt. It’s important to both parties to calculate the available income fairly.

While the business is under the microscope as part of the legal proceedings, financial records, shareholder agreements, buy/sell agreements and tax returns all need to be kept confidential. Even if the business is sold, making the inner workings of the business overly public can undermine the ultimate value to be realized by the separating spouses.

It is also imperative to consider both current and future tax consequences of the settlement on both parties. Often, recapture of tax benefits can prove a point of contention, as the spouse who receives an asset initially owned by the business may be left to face recapture provisions.

It is also important for business owners to be cognizant of embedded taxes, as business interest is determined without regard to unrealized taxes intrinsic to its value and courts may divide property without providing the business owner with assets to offset future taxes.

For example, if a business owner purchases property, such as office furniture or a company car, claiming an expense deduction, and the property is then transferred to the spouse and used for non-business purposes, the spouse will be left to bear the recapture provisions.

Many complex tax, financial and valuation issues arise during any divorce. Those involving business owners require an added degree of expert help.

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Monica Ann McCarthy, principal at Northeast Divorce Settlement Consultants, a wholly owned subsidiary of Portsmouth-based wealth management firm Seascape Capital Management, can be reached at 603-812-0124 or mmccarthy@ndscllc.com This article was written with contributions

by Chrissy Mason, senior wealth strategist at Seascape Capital.

CERTIFIED PUBLIC ACCOUNTANTS A.M. Peisch & Company, LLP 24 Airport Road, Suite 402 West Lebanon, NH 03784 (603) 306-0100 www.ampeisch.com webinfo@ampeisch.com Ackley Associates, Inc. 215-A Main Street Nashua, NH 03060 www.ackleyassociates.com (603) 883-3912 Alain G. Breault, CPA, PC 4 Rockforest Drive Hooksett, NH 03106 (603) 623-8484 Albert Stowe, CPA 26 Fern Avenue Rye, NH 03870 (603) 817-0956 toby@tobystowe.com Altair Group, PLLC 6 Bedford Farm Drive, Suite 103 Bedford, NH 03110 (603) 621-6188 www.altaircpa.com letschat@altaircpa.com Anne D. Peterson, CPA 28 Peabody Row Londonderry, NH 03053 (603) 986-0612 Anne E. Holliday, CPA, PLLC 222 International Drive, Suite 160 Portsmouth, NH 03801 (603) 431-3322 www.annehollidaycpa.com hillary@annehollidaycpa.com Anthony L. Olson, CPA, PFS 35 Trowbridge Road Keene, NH 03431 (603) 358-6411 www.olsoncpa.com tony@olsoncpa.com Appletree Business Services, LLC PO Box 1220 Londonderry, NH 03053 (603) 434-2775 www.appletreebusiness.com Ashton & Company, PA,CPA PO Box 1869 36 Center Street, 2nd Floor Wolfeboro, NH 03894 (603) 569-6200 www.ashton-company.com heather@ashton-company.com

Baker Newman Noyes 650 Elm Street, Suite 302 Manchester, NH 03101 (603) 626-2200 www.bnncpa.com Additional NH Location: Newington (603) 436-8200 Barbara G Goulding, CPA PO Box 531 Rye, NH 03870 (603) 944-2404 BerryDunn 1000 Elm Street, 4th Floor Manchester, NH 03101 (800) 432-7202 www.berrydunn.com info@berrydunn.com Bigelow & Company, CPAs, PLLC 500 Commercial Street Manchester, NH 03101 (603) 627-7659 www.bigelowcpa.com Additional NH Location: Portsmouth (603) 433-7383

Brian P. Hayward, CPA 61 North Street Manchester, NH 03104 (603) 627-5360 Burnham & Malmborg, PA 155 Manchester Street Concord, NH 03301 (603) 225-7600 C. Boyen Thompson, PC 195 North Main Street Rochester, NH 03867 (603) 332-7423 Carew & Wells, PLLC 104 North State Street Concord, NH 03301 (603) 224-3950 www.carewwells.com contactus@carewwells.com Carmel Duval CPA, P.L.L.C. PO Box 5948 Manchester, NH 03108 (603) 497-2313 www.carmelduval.com office@carmelduval.com

Boivin & Associates, CPAs, PLLC 395 Daniel Webster Hwy., Unit 6 Merrimack, NH 03054 (603) 433-7383 www.boivincpa.com robin@boivincpa.com

Caron & Bletzer, PLLC PO Box 668 1 Library Lane Kingston, NH 03848 (603) 658-8000 www.caronbletzer.com info@caronbletzer.com

Brace & Associates, PLLC 142 Lowell Road, Unit 17 #219 Hudson, NH (603) 889-4243 www.bracecpa.com

Carri & Pelletier, PLLC 34 Staniels Road Suite 6 Loudon, NH 03307 (603) 227-6263 www.carripelletier.com pelletierw@hdvest.net

Brauel & Brauel, LLP CPAs 2977 White Mountain Highway, Unit 5-2 North Conway, NH 03860-5111 (603) 356-9421 www.brauelcpas.com richard@brauelcpas.com Brayman, Houle, Keating & Albright, PLLC 12 Cotton Road Nashua, NH 03063 (603) 595-8000 www.bhka.com jules@bhka.com Brian C. Peters, CPA, PLLC 46 Derry Road, Unit #2 Hudson, NH 03051 (603) 882-0598

Champion Accounting Solutions, PLLC 14 Pleasant Place Sunapee, NH 03782 (603) 763-1722 www.champion-accounting.com btowne@champion-accounting.com Charles F. Morgan, CPA Wheelock Office Park PO Box 111 Lebanon, NH 03766 (603) 448-6200 www.uppervalleycpa.com sales@lebanonnhcpa.com Comolli & Company, PC 87 Stiles Road, Suite 205 Salem, NH 03079

(603) 898-3322 www.comollico.com dcomolli@comollico.com Crane & Bell, PLLC 272 Main Street Lancaster, NH 03584 (603) 788-4928 www.craneandbellcpas.com rebecca.ring@craneandbellcpas.com Cummings, Lamont & McNamee, PA One New Hampshire Avenue, Suite 306 Portsmouth, NH 03801 (603) 430-6200 www.clmcpa.com clm@clmcpa.com Cummings, Lamont & McNamee, PA PO Box 459 1 Hampton Road Exeter, NH 03833 (603) 772-3460 www.clmcpa.com clm@clmcpa.com Cynthia Courtney, CPA, CFP PO Box 887 North Hampton, NH 03862 (603) 964-2988 www.cindycourtneycpa.com Dugdale, Livolsi & Wood, PC 137 Middle Street Manchester, NH 03101 (603) 669-3454Â www.dugdalecpa.com/splash michellewood@dugdalecpa.com Dana S. Beane & Co., PC PO Box 695 376 Court Street Laconia, NH 03247 (603) 524-0507 www.dsbcpas.com info@dsbcpas.com David A. Kreed, CPA 36 North Street Manchester, NH 03104 (603) 625-4792 kreedcpa.com dakinfo@comcast.net David E. Tully & Associates, PA 20 Trafalgar Square, Suite 202 Nashua, NH 03063 (603) 886-8885 www.tully-cpas.com

BUSINESS RESOURCES NH 2020 47

CERTIFIED PUBLIC ACCOUNTANTS David Picchi, CPA, LLC 50 Nashua Road #211 Londonderry, NH 03053 (603) 432-3394 londonderryaccountant.com Davidson & Stone, PLLC 1 Pillsbury Street, Suite 100 Concord, NH 03301 (603) 223-0037 Rust & Company CPAs 217 R Old Homestead Hwy., Swanzey, NH 03446 (603) 358-6565 www.rustcompanycpa.com info@rustcompanycpa.com Dennis A. Riendeau CPA, PLLC 1 New Hampshire Ave Suite 125-16 Portsmouth, NH 03801 (603) 766-4942 riendeau-accounting.com Denoncourt, Waldron & Sullivan, P.A. 67 Water Street, Suite 201 Laconia, NH 03246 (603) 524-9065 www.dwscpas.com info@dwscpas.com

(603) 434-2889 www.dufresnecpa.com jim@dufresnecpa.com Dumais & Ferland, CPAs, LLC 472 High Street Somersworth, NH 03878 (603) 692-5358 www.dfcpas.com jlawson@dfcpas.com

Elizabeth A. Seeler, CPA 100 Summer Street Bristol, NH 03222 (603) 744-6128

Hodgdon, Wilson & Griffin, CPAs 600 State Street, Suite B Portsmouth, NH 03801 (603) 436-9101 hwgcpas.com

JDB & Associates 5 Hawk Drive Salem, NH 03039 (603) 894-0142 www.jdb-associates.com jan@jdb-associates.com

Hogancamp, PC PO Box 743 17 Wilder Street Keene, NH 03431 (603) 352-2233 www.hogancamp-pc.com jhacpa@ne.rr.com

John E. Morin, CPA 33 Main Street, Suite 402 Nashua, NH 03064 (603) 883-6462 www.johnmorincpa.net John@JohnMorinCPA.com

F.G. Briggs, Jr., CPA Professional Association 98 Salmon Street Manchester, NH 03104 (603) 668-1340 www.fgbriggsjrcpa.com amy@fgbriggsjrcpa.com

Douglas K. Young, CPA, PLLC 25 NE Village Road Concord, NH 03301 (603) 226-1822 dkyoungcpa@comcast.net

Gallagher, Flynn & Company, LLP 45 Lyme Road, Suite 205 Hanover, NH 03755 (603) 643-0043 www.gfc.com gfcinfo@gfc.com

Dufresne & Lekas, LLC 12 Parmenter Road Londonderry, NH 03053

48 BUSINESS RESOURCES NH 2020

Janet L. Spalding, CPA 633 Elm Street, Suite 103 Milford, NH 03055 (603) 249-9164 www.janetcpa.com info@janetcpa.com

Hession & Pare, PC 62 Stark Street Manchester, NH 03101 (603) 669-5477 www.hession-pare.com jhession@hession-pare.com

Ferguson & Alexander CPA, P.C. 81 Court Street Keene, NH 03431 (603) 352-6573

Drouin Associates, LLC 500 Commercial Street, Suite 302A Manchester, NH 03101 (603) 225-9400 www.drouinassociates.com contactus@drouinassociates.com

Grzelak & Company, PC, CPAs PO Box 8 Laconia, NH 03247 (603) 524-6734 gcocpas.com gco-audit@gcocpas.comÂ

Paradis, Raymond & Jalbert 542 Mast Road, Suite 8 Goffstown, NH 03045 (603) 627-4320 www.prjcpa.com marc@prjcpa.com

Edward C. David & Company, CPAs PLLC PO Box 925 3 West Road Hampstead, NH 03841 (603) 893-0594 www.edcpas.com info@edcpas.com

Diane B. Rohde, CPA PLLC 55 Smith Bridge Road Plymouth, NH 03264 (603) 536-1557 www.dbrohdecpa.com diane@dbrohdecpa.com

Driscoll & Company, PLLC 3 Twelfth Street Berlin, NH 03570 (603) 752-7101 driscollcpa.com Additional NH Location: Littleton (603) 444-6733

Concord, NH 03301 (603) 225-2944 www.grahamcpa.com concord@grahamcpa.com

Gamwell, Caputo, Kelsch & Co., PLLC 481 White Mountain Highway Conway, NH 03818 (603) 447-3356 my-cpa.com info@my-cpa.com Gelinas & Company, PC 1087 Elm Street, Suite 501 Manchester, NH 03101 (603) 625-8931 www.gelinas-cpa.com ken@gelinascpa.com Graham & Graham, PC 15 N Main Street, Suite 204

Houde & Company 215-A Main St Nashua, NH 03060 (603) 882-2785 houdecpa.com

Jay J. Jellis, CPA 13 Orchard View Drive Londonderry, NH 03053-3457 (603) 437-2000

John G. Burk & Associates, CPAs, PC PO Box 705 56 Court Street Keene, NH 03431 (603) 357-4882 www.johngburkandassociates.com info@jgbco.com

Howard & Dionne, CPAs, PC PO Box 847 67 Route 27 Raymond, NH 03077 (603) 895-0101 www.howcocpas.com rob@howcocpas.com

Joseph B. Sullivan, PA 282 State Route 101, Unit 14 Amherst, NH 03031 (603) 672-5320 www.jbsullivanpa.com jray14@comcast.net

Howell Valuation, LLC 11 Court Street, Suite 180-1 Exeter, NH 03833 (603) 232-7791 www.howellvaluation.com bill@howellvaluation.com

Joseph T. Twardy, Jr., CPA, LLC 24 Pine Grove Road Sunapee, NH 03287 (603) 763-0350 www.twardycpa.com info@twardycpa.com

Ivas and Associates, LLP PO Box 4001 115 Indian Rock Road #4 Windham, NH 03087 (603) 898-6888 www.ivascpa.com jeff@ivascpa.com

Karen M. Mayo, CPA 80 Kearsarge Ave. Contoocook, NH 03229 (603) 746-4494 Karr & Boucher, PLLC 16 Salmon Street Manchester, NH 03104

(603) 625-8286 www.karrboucher.com dm@karrboucher.com Kathleen E. Sweeney, CPA PO Box 1259 44 Plymouth Street Center Harbor, NH 03226 (603) 253-4011 kscpa@metrocast.net kathleensweeneycpa.com Additional NH Location: North Conway (603) 356-7036

Kline & Company, CPA, PC 141 Main Street Nashua, NH 03060 (603) 881-8185 www.klineco.com cpa@klineco.com

Laurence C. Szetela, CPA, PFS 76 Northeastern Blvd., Suite 36B Nashua, NH 03062 (603) 880-0588 www.lszetelacpa.com lszet@aol.com

Early CPA PO Box 387 156 Broad Street Claremont, NH 03743 (603) 543-3882 www.earlycpa.com earlycpa@earlycpa.com

Laurie E. Williams, CPA 40 Thornton Road W Merrimack, NH 03054 (603) 880-8180 www.lauriewilliamscpa.com info@LaurieWilliamscpa.com

Collette Professional Accounting 19 Kilton Road Bedford, NH 03110 (603) 232-7436 www.collettecpa.com kathleen@collettecpa.com

LaCasce, Inc, CPAs PO Box 60 Claremont, NH 03743 (603) 543-3500 lacasce.com sales@lacasce.com

Kathleen V. Donohoe, CPA PO Box 669 74 Granite Valley Contoocook, NH 03229 (603) 491-0816 www.teamdonohoe.com

Lane Rifkin, PLLC 84 West Broadway 1st Floor Derry, NH 03038 (603) 434-7500 cpamba.com info@cpamba.com

Leone, McDonnell & Roberts, PA 5 Nelson Street Dover, NH 03820 (603) 749-2700 www.lmrpa.com pdeplanche@lmrpa.com Additional NH Locations: North Conway (603) 356-6358, Wolfeboro (603) 569-1953, Stratham (603) 772-9341 Lifetime Tax & Accounting PLLC 261 Sheep Davis Road, Suite 7 Concord, NH 03101 (603) 230-2404 www.lifetimetax.com

Linda C. Tompkins, CPA PO Box 256 50 Nashua Road, Suite 112 Londonderry, NH 03053 (603) 432-2480 www.LTompkinsCPA.com linda@ltompkinscpa.com Linda J. Jacobson & Assoc., PLLC 502 Charles Bancroft Hwy. Litchfield, NH 03052 (603) 424-3377 Lucia A. Merritt, CPA 253 Myrtle Street Manchester, NH 03104 (603) 669-8666 luciamerrittcpa@gmail.com Lucy S. Potter, CPA, PLLC 82 Palomino Lane #704 Bedford, NH 03110 (603) 666-5535 Malone, Dirubbo & Company, PC 64 Franklin Street Franklin, NH 03246 (603) 934-2942 www.mdccpas.com kmalone@mdccpas.com

BUSINESS RESOURCES NH 2020 49

CERTIFIED PUBLIC ACCOUNTANTS Additional NH Locations: Laconia (603) 528-2241, Lincoln (603) 745-3121 Maloney & Kennedy, PLLC 15 Dartmouth Drive, Suite 203 Auburn, NH 03032 (603) 624-8819 maloneyandkennedy.com info@maloneyco.com Mark J. Burger, CPA 33 Blackberry Hill Road Orford, NH 03777 (603) 353-4410 www.markjburgercpa.com Mark L. Secord, CPA, PLLC 76 Main Street Littleton, NH 03561 (603) 444-6363 www.secordcpa.com mark@secordcpa.com Mason & Rich, PA 6 Bicentennial Square Concord, NH 03301 (603) 224-2000 www.masonrich.com info@masonrich.com

Montminy Financial Services 16 Salmon Street Manchester, NH 03109 (603) 625-8148 www.montminyfs.com r.montminy@comcast.net

Penchansky & Co., PLLC 70 Stark Street Manchester, NH 03101 (603) 647-2400 www.penchansky.com info@penchansky.com

Robert J. Consaga, Jr., CPA 1 Stiles Road, Suite 105 Salem, NH 03079 (603) 894-1175 www.consagapccpa.com bobconsaga@consaga.com

Morrissey & Company 387 East Dunstable Road Nashua, NH 03062 (603) 888-8830 www.morrisseycpa.com mm@morrisseycpa.com

Philip Case, CPA PO Box 726 Manchester, NH 03105 (603) 627-9691 www.philipcasecpa.com

Roberts & Greene, PLLC 47 Hall Street Concord, NH 03301 (603) 856-8005 tgreene@roberts-greene.com

Plodzik & Sanderson, PA 193 N Main Street Concord, NH 03301 (603) 225-6996 www.plodzik.com plodziksanderson@plodzik.com

Ronald H. Gagnon, CPA 765 South Main Street, Suite 104 Manchester, NH 03102 (603) 669-8221 www.rongagnoncpa.com ron@rongagnoncpa.com

Raiche & Company, CPAs, PA 1 New Hampshire Ave., Suite 125 Portsmouth, NH 03801 (603) 431-6300 www.raichecpa.com mboulanger@raichecpa.com

Sanders & Karcher, CPAs 264 Lafayette Road, Suite 4 Portsmouth, NH 03801 (603) 430-0942 www.hsjkcpas.com

Mulrennan, Rugg and Company, PC 88 Nashua Road Londonderry, NH 03053 (603) 434-6141 www.mulrennanrugg.net pamr@mulrennanrugg.com Murphy, Powers & Wilson CPAs, PC 1 Merrill Industrial Drive Hampton, NH 03842 (603) 926-8063 www.mpandwcpa.com heather@mpandwcpa.com

McCafferty & Company 71 Spit Brook Road Nashua, NH 03060 (603) 888-6618 mccaffertycpa.comindex.html cpa@mccaffertycpa.com

Nathan Wechsler & Company, PA 70 Commercial Drive, 4th Floor Concord, NH 03301 (603) 224-5357 www.nathanwechsler.com info@nathanwechsler.com Additional NH Location: Lebanon (603) 448-2650

Medaglia & Company 26 East Pearl Street Nashua, NH 03060 (603) 889-4411 www.medagliaco.com tom@medagliaco.com

OS Group 183 Rockingham Road Suite 3 West Windham, NH 03087 (603) 329-6408 www.osgroupcpas.com OSG.info@OSGroupCPAs.com

Melanson Heath 121 River Front Drive Manchester, NH 03101 (603) 669-6130 www.melansonheath.com Additional NH Location: Nashua (603) 882-1111 Effective July 2019, Seelye & Schulz has merged with Melanson Heath

Oster & Wheeler, PC PO Box 623 86 West Street Keene, NH 03431 (603) 352-4500 www.ostercpa.us.com info@ostercpa.us.com

Michael P. Lussier, CPA 61 North Street Manchester, NH 03104 (603) 624-0027 mlussiercpa.com m@mlussiercpa.com

50 BUSINESS RESOURCES NH 2020

Patricia H. Morse, CPA 103 Hanover Street, Suite 7 Lebanon, NH 03766 (603) 448-4224 www.patriciahmorsecpa.com pat@patmorsecpa.com

Raymond E. Jeffs, CPA, PLLC 24 Stickney Terrace Hampton, NH 03842 (603) 758-1040 www.rayjeffscpa.com cpa@rayjeffscpa.com Read & Associates, CPAs, PLLC 1558 Hooksett Road, Unit 1 Hooksett, NH 03106 (603) 935-9260 www.readcpa.net Redman & Savoie, PLLC 74 N. Eastern Blvd., #18A Nashua, NH 03062 (603) 888-1040 Richard H. Belanger, CPA, PC 193 Kinsley Street, Unit 5 Nashua, NH 30360 (603) 889-7070 www.rhbelangercpa.com office@rhbcpa.info Richard M. Thomas, CPA 20 Main Street Goffstown, NH 03045 (603) 497-3434 Robert C. Washburn, CPA, LLC 36 Warren Street, Suite 3 Concord, NH 03301 (603) 229-0516 www.washburnfinancialgroup.com wfgria@aol.com

Santoro & Sinnamon, CPAs 51 Mill Street, #9 Wolfeboro, NH 03894 (603) 569-5255 www.nh-cpas.com Schiffman, Dattilio & Company, PC 23 Bank Street, #2 Lebanon, NH 03766 (603) 448-6655 www.schiffman.com S.Lea@Schiffman.com Snow Consulting & Tax, PLLC 28 Commercial Street, Suite 5 Concord, NH 03301 (603) 226-4189 www.snowconsultingandtax.com Snyder, Cahoon & Co., PLLC 80 South Main Street, Suite 202 Hanover, NH 03755 (603) 643-7799 Stephen E. Felder, CPA, PC 259 Court Street Keene, NH 03431 (603) 357-4942 Stinson Associates 144 Pleasant Street Laconia, NH 03246 (603) 524-0940 www.stinsoncpa.com info@stinsoncpa.com

Susan Nooney, CPA, LLC PO Box 1456 New London, NH 03257 (603) 526-4480 www.susannooneycpa.com susan@susannooneycpa.com Tawney, PLLC 15 West Street Concord, NH 03301 (603) 715-5185 tawneycpa.com peter@tawneycpa.com The Mercier Group, PC 39 Cambridge Drive Canterbury, NH 03224 (603) 783-0036 www.mercier-group.com Thomas S. Bates, CPA, PC 9 Church Street, Suite 200 Keene, NH 03431 (603) 357-5756 www.tbatescpa.com tbates@tbatescpa.com Tom Barnes, CPA, PLLC 20 Trafalgar Square, Suite 416 Nashua, NH 03063 (603) 589-4022 www.tombarnescpa.com tom@tombarnescpa.com

Wipfli/Howe, Riley & Howe, PLLC 43 Constitution Drive, Suite #100 Bedford, NH 03110 (603) 627-3838 Yeaton Tax Services 63 School Street Concord, NH 03301 (603) 229-7616 yeatontax.com Youngclaus & Company 65 Lafayette Road, Suite 102 No. Hampton, NH 03862 (603) 964-2772 Source: New Hampshire Society of Certified Public Accountants

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Travis Terry & Company, PC 25 Main Street Salem, NH 03079 (603) 898-2511 www.travisterrycpa.com cathy@travisterrycpa.com Tyler, Simms & St. Sauveur, CPAs, PC 19 Morgan Drive Lebanon, NH 03766 (603) 653-0044 www.tss-cpa.com info@tss-cpa.com Vachon Clukay & Company, PC 608 Chestnut Street, Floor 2 Manchester, NH 03104 (603) 622-7070 www.vachonclukay.com info@vachonclukay.com Weidema, Lavin, & Grott Accounting, PC 2 International Drive, Suite 225 Portsmouth, NH 03801 (603) 926-3679

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7/11/19 3:09 PM

Reduce the risk of cybersecurity attacks

BY MARK BENTON

Small businesses are particularly susceptible to malware and spear phishing

I

n the past, if you had a good firewall, intrusion detection system and an up-to-date anti-virus solution, you could feel relatively safe. Today, however, the threat landscape has dramatically changed, and it is mission critical to make adjustments and create an effective cyberdefense.

According to the 2019 Symantec Internet Security Threat Report, which reveals the latest trends and cybersecurity attack statistics, small businesses are particularly susceptible to malware and spear phishing.

• One in every 412 emails in 2018 were malicious emails, with Microsoft Office users the most at risk, as 48% of malicious email attachments appear as office files, up from 5% in 2017.

• Mobile ransomware infections increased by 33% in 2018 from the year prior, with one in 36 devices used in an organization containing high risk apps.

• Web attacks increased by 56%, with one in 10 URLS identified as being malicious.

So, which steps can you take to reduce the risk of a cybersecurity attack? Here are the top five best practices your organization should enlist.

1. REPLACE OUTDATED OPERATING SYSTEMS AND SOFTWARE In the past two years, Microsoft has discontinued support for two widely used operating systems: Windows XP for desktop PCs and Windows 2003 for servers. And by January 2020, Windows 7 will no longer be supported. When systems and software are discontinued, it means the vendor, in this case Microsoft, is no longer providing updates, which creates an environment raft with vulnerabilities that sophisticated hackers can take advantage of. It is also highly likely that any security audit of your network will not pass.

Now is the time to upgrade to a currently supported operating system like Windows 8.1 or 10 for desktop PCs. Simultaneously, you 52 BUSINESS RESOURCES NH 2020

should evaluate if your Windows servers’ current function could be better achieved with a cloud solution like Office 365 (before upgrading to Windows Server 2008 or 2012).

2. BACKUP Backup of your data is more important now than ever before because of new threats like ransomware. Be sure your backups are running and secured off-site. Not only do you need to protect data from a hardware failure, loss or natural disaster, but you also need to protect it from a cyberattack that could encrypt that data. If you fall victim to ransomware and don’t have your data backed up, your only option is to pay the ransom, which is now escalating into extortion.

For your backup and recovery solution, use a business class backup (not a USB drive, for example) and regularly check to ensure the backup is working. Also, be sure that backups are stored off-site in an encrypted format to minimize the risk of a data breach due to lost or stolen backup media.

3. PATCH AND KEEP PATCHING Patching your servers and PCs with automated security updates is a critical security control.

If patching is not in place, cybercriminals will look for those unpatched weaknesses as a way to exploit and gain access to systems. To ensure security updates for operating systems and common applications are updated on a regular basis, make it simple and use an automated patching tool or service.

4. ENSURE YOUR FIREWALL IS CURRENT AND WORKING Because they are hidden in a computer room or closet, firewalls are another critical IT asset that is sometimes forgotten. Most firewalls have two components: hardware and software licensing. If you have had a firewall for more than five

years, ask yourself if the hardware is still supported by the manufacturer and if the licensing is current. If not, you and your network are open to unnecessary risk.

Make it part of your plan each year to check with your firewall vendor so you know its age and licensing requirements. A lot has changed in the past five years, and it might be time to find a more capable and current firewall.

5. GOOD EMAIL PRACTICES More and more businesses are moving to encrypted email, especially for communications containing sensitive personal and identifiable information (PII) as well as personal health information (PHI) in order to comply with state laws and federal regulations like HIPAA. If you’re not encrypting email, then you put your business or organization at risk. Many data breaches have happened when a user accidentally sends an email containing unencrypted PII. The best and most simple approach is to have a solution in place that scans for PII and forces encryption.

When it comes to preventing an IT security breach, there is no one silver bullet. To help prevent cybercriminals from attacking, businesses need to have a layered approach to security so there are multiple safeguards in place to stop and prevent an attack.

Mark Benton is the director of product management for Systems Engineering, a managed IT, security and cloud services firm with offices in Portland, Maine, and Manchester, New Hampshire.

He can be reached at 888-624-6737 or through syseng.com.

Respond to Modern Security Threats It’s no longer a question of if a threat will breach your perimeter— it’s a question of when. Our experts can design and deploy solutions that deliver the protection you need to mitigate risk for your organization.

Our services include: • Application Security Training • Data Loss Prevention Assessment • External Threat Assessment • Security Awareness Training

Contact an Account Manager today or learn more at www.connection.com/security

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BUSINESS RESOURCES NH 2020 53

Addressing employers’ top challenge: talent

BY SARA COLSON

As employers struggle to find workers, key stakeholders are connecting businesses with resources aimed at upskilling the workforce to meet their needs.

A

s a business owner, it may come as no surprise to hear that New Hampshire is facing a workforce shortage.

In 2014, Georgetown University commissioned a study that identified the number of workers in each state who would need to hold a high-quality post-secondary degree or credential in order to meet the demands of the economy in the future. Based on the results of this study, New Hampshire adopted a statewide attainment goal of “65 x 25,” meaning that 65% of the working adult population would need to be highly skilled or credentialed by 2025.

Many organizations throughout the state have come together to help meet this goal.

One example is the Workforce Accelerator 2025, a partnership between the Business & Industry Association of New Hampshire (BIA) and the New Hampshire Charitable Foundation that grew out of the 65 x 25 attainment goal. In its third year, the effort has three main objectives: help coordinate 65 x 25 efforts throughout the state; promote the NH Job Training Fund to employers; and encourage more businesses to get involved with schools in their communities.

Since its inception, the Workforce Accelerator 2025 has regularly convened key

54 BUSINESS RESOURCES NH 2020

Workforce Accelerator 2025 is one of many groups focused on workforce development stakeholders in order to better align their efforts throughout the state to help reach the 65 x 25 goal. Stakeholders include the University and Community College Systems; state agencies like the departments of Education, Business and Economic Affairs, Employment Security, and Labor; nonprofit groups like Stay Work Play, Reaching Higher New Hampshire, the New Hampshire Scholars Initiative, and many others; the New Hampshire Coalition for Business & Education; and many private sector employers and business leaders. These convenings facilitate information flow and idea sharing and encourage cooperation and elimination of redundancy.

Promoting the NH Job Training Fund to employers is another key element of Workforce Accelerator 2025. The largest available workforce pool to help the state achieve the 65 X 25 goal is people already in the workforce who would benefit from additional credentialing or completing curriculum necessary to obtain their associate’s or four-year degree. The NH Job Training Fund helps.

This state program provides employers with matching dollars to help train or “upskill” incumbent workers. BIA, New Hampshire’s statewide chamber of commerce, is actively promoting legislation this session to increase the NH Job Training Fund so more employers and employees can benefit.

The third priority of the Workforce Accelerator 2025 is to encourage businesses to partner with local schools. Workforce Accelerator’s “school to career pathways” work began as individual conversations with employers about the importance of school partnerships, and quickly evolved into a more strategic and sustainable approach.

Working with local chambers of commerce leaders, school superintendents, guidance counselors, extended learning opportunities (ELO) coordinators, Career and Technical Education (CTE) directors, individual busi-

ness leaders and others, Workforce Accelerator has helped targeted communities create teams that work together to address unique challenges. The common goal is to bridge the gap between schools and businesses.

Forging partnerships between schools and local businesses helps to educate students about opportunities that are available to them here in New Hampshire. It also allows businesses to help shape the education that their future workforce is receiving. Many students take part in ELO experiences during high school, and many more take on internships during their college years. Employers who are looking to grow local talent need look no further than the schools in their backyard.

Students benefit tremendously from the investment into their professional growth.

New Hampshire’s demographic challenges, and ability to keep young people in the state, are well known. By building robust partnerships between the educational and business communities, young workers who would otherwise begin their careers elsewhere are becoming increasingly aware of the wide variety of career opportunities available to them in their own backyards.

With a bit of time and effort, these partnerships can help close the workforce gap.

Sara Colson is director of Workforce Accelerator 2025. She can be reached at scolson@biaofnh.com.

WORKFORCE DEVELOPMENT RESOURCES A variety of government programs and nonprofit services provide options for employers looking for new employees APPRENTICESHIPNH Employers are encouraged to set up apprenticeship programs to develop workers specifically for open positions at their company.

Apprenticeships can take anywhere from one year to six years to complete, requiring a minimum of 144 hours (or 18 8-hour days) of classroom learning and 2,000 hours (or 50 weeks) of paid on-the-job training.

The Community College System of New Hampshire can assist employers in the healthcare, manufacturing, IT, hospitality and construction industries with customized training programs for potential and existing employees. The program also helps employers with funding and scholarship assistance. Interested employers should contact Emily Zeien at ezeien@ccsnh.edu.

For employers outside of those five industries interested in setting up a registered apprenticeship program, contact Lauren Smith, state director of the Office of Apprenticeship, at 603-225-1444 or smith.lauren.m@dol.gov, or visit https://apprenticeshipnh.org/for-employers/start-a-program.

JOB FAIRS AND RECRUITING EVENTS NH Department of Employment Security conducts job fairs targeted to a specific industry as well as targeted to one employer. All job fairs are open to the public. Space is available for employers to interview job seekers and even hire them on the spot. In 2018, NHES conducted three job fairs targeted to employers and 20 multi-employer job fairs, including job fairs at the University of New Hampshire and community college campuses. At these job fairs, 1,442 employers recruiting for 18,740 positions had the opportunity to meet with 3,796 job seekers. For a schedule of 2019 job fairs, visit nhes.nh.gov and click on the green job fair button on the homepage. Registration is required for employers.

Employers can also utilize NHES to screen applicants for specific positions and set up customized recruiting events in NHES offices at no cost to employers. For more information, contact Pam Szacik at pamela.r.szacik@nhes.nh.gov.

MY TURN MY TURN is a nonprofit that receives some funds from the U.S. Department of Labor to operate robust academic and employment training programs for young people ages 14 to 24 in high schools and communities across New Hampshire and north central Massachusetts.

MY TURN works closely with employers to understand their workforce needs and then recruits and trains young people to be well-positioned to succeed in entry-level positions. For employers with significant hiring capacity, MY TURN is able to develop customized training programs specifically tailored to their unique needs.

For more information, contact Allison Joseph at ajoseph@my-turn.org.

NH JOB CORPS CENTER Employers can partner with the NH Job Corps Center to seek out potential new hires and assist with the career technical development of economically disadvantaged individuals ages 16 to 24 years old, or individuals with a documented disability. Trades taught include advanced manufacturing, electrical or automotive, hotel and lodging (including culinary arts), medical (certified nursing assistant, clinical medical assistant or medical office support) and security and protective services.

For more information, contact Tamer Koheil at 603-695-8800 or koheil.tamer@ jobcorps.org.

NH WORKS JOB MATCH SYSTEM Employers can access the New Hampshire version of Monster.com for free. The system allows job seekers to upload their resumes, which are matched to job orders entered by registered employers. Job seekers and registered employers have the ability to set up virtual recruiters that will continuously look for matches based on skills.

Visit https://nhworksjobmatch.nhes.nh.gov/

NH WORKS FOR RECOVERY Employers interested in becoming designated as Recovery Friendly Workplace, willing to hire and work intentionally with people in recovery from substance use disorders, are eligible for grants that work in cooperation with the program.

Southern New Hampshire Services provides businesses with a new, untapped pool of workers to help them address their hiring needs, while working together with employers to create positive change and eliminate barriers for those impacted by addiction.

For more information, contact Matt Russell, WIOA statewide administrator at Southern New Hampshire Services, at 603-668-8010 or mrussell@snhs.org.

ON-THE-JOB TRAINING If an employer hires a previously unemployed individual who is WIOA eligible, the employer can be reimbursed up to 50% of the employee’s wage rate for up to six months to help cover the training of the new employee. The Workforce Innovation and Opportunity Act allocates U.S. Department of Labor funding to assist individuals facing barriers to high quality jobs. In some cases, the Return to Work program can transition into On-the-Job Training, assisting employers with the onboarding process.

For more information, contact Matt Russell at mrussell@snhs.org.

RETURN TO WORK Through Return to Work, participating employers get to try out a potential future employee at no cost to them. Administered by NH Department of Employment Security, the program enables individuals to be trained by an employer to work for a maximum of 24 hours (but no less than 20 hours) per week for up to six weeks. Individuals who are filing for unemployment may continue to receive benefits during this training.

Individuals not filing for unemployment may also volunteer to participate in the Return to Work program. Often, as a result, an employer will onboard a skilled employee.

For more information, contact Pam Szacik, director of Division of Employment Services at NH Department of Employment Security, at 603-228-4051 or pamela.r.szacik@nhes.nh.gov.

VOCATIONAL REHABILITATION SERVICES The Bureau of Vocational Rehabilitation provides situational assessment services that are similar to the NH Department of Employment Security’s Return to Work program. For a few hours a week, a disabled individual works at a participating employer while a Vocational Rehabilitation Coach evaluates how to adapt the position to their needs. In many instances, employers will hire the individual participating in the program. (Vocational Rehabilitation also runs a similar On-The-Job training program to help employers cover the cost of training an individual with a disability.)

The bureau also focuses on pre-employment transition services including workbased learning experiences for disabled students, where a student participates in a 40-hour internship at an employer with compensation and liability insurance covered

by Vocational Rehabilitation.

The bureau will also visit an employer’s workplace to provide free seminars on disability etiquette and answer questions about disability as well as evaluate whether an employer’s facility is handicap accessible. Vocational Rehabilitation will even meet one-on-one with employers to match their clients to companies’ employment needs.

For more information, contact Tracey Frye, program specialist at Vocational Rehabilitation, at 603-271-2930 or tracey.frye@doe.nh.gov.

WELCOMING MANCHESTER AND INTERNATIONAL INSTITUTE OF NEW ENGLAND Welcoming Manchester and the International Institute of New England in Manchester work with employers to provide skills training and job placement for new Americans.

For more information about Welcoming Manchester, contact Arnold Mikolo at 603369-7239 or mukwarnold@gmail.com.

For more information about the International Institute of New England, contact Sarah Bates at 617-801-5254 or sbates@iine.org.

For employers seeking ESL instructor services, contact Irina April at irina.april2008@ yahoo.com.

Source: NHBR Research

BUSINESS RESOURCES NH 2020 55

Updating policies in the age of recreational marijuana

BY JIM REIDY

A tight job market and legalization laws in nearby states prompt employers to rethink their approach

S

trict drug screening policies may not be keeping up with the times. That is because drug-testing policies, especially for marijuana use, are no longer in step with changes to the law in several states, and the realities of today’s workforce.

Marijuana is still classified as an illegal substance under federal law, but state legislatures across the country continue to move toward legalizing it for medical and/or recreational purposes. In New Hampshire, marijuana use has been legal for a few years for medical reasons but not yet for recreational purposes.

The governor has already stated that he is not in favor of any legislative efforts to legalize the recreational use of marijuana. One cannabis advocate referred to New Hampshire as “an island of prohibition in a sea of legalization.”

Perhaps that is because 33 states and the District of Columbia have legalized marijuana in one form or another and close to home, Massachusetts, Vermont and Maine (as well as all of Canada) have legalized recreational marijuana use. With these significant changes to state law and the difficulties many employers experience when trying to recruit, hire and retain qualified employees, some employers in this competitive labor market are rethinking their drug-testing policies.

While some employers are making changes to their drug-testing policies on their own, others are doing so because of requirements under state law. Maine prohibits employers from testing for marijuana at the pre-employment stage and from discharging an employee for an initial positive drug test. In some states pre-employment tests for drugs are permitted, but only if the applicant is notified in advance.

In other states where marijuana is legal, testing agencies have reported a significant decline in drug testing of job applicants, especially for 56 BUSINESS RESOURCES NH 2020

marijuana, even though positive results for such screens are at an all-time high.

Not only are the laws changing but public opinion about marijuana has also changed.

According to a Gallup survey, support in the U.S. for marijuana legalization was at a record high of 64% last fall. Because of the changes to marijuana laws, now former U.S. Department of Labor Secretary Alexander Acosta has suggested employers should rethink drug testing for every job applicant. Even OSHA proposed a rule (now shelved) that if adopted would have done away with mandatory post-accident drug tests.

Of course, such testing is still performed routinely — and appropriately — for workers in safety-sensitive positions, both before and during employment. But otherwise, pre-employment drug tests, at least for marijuana, may be going the way of other once-popular, but now largely obsolete, pre-hire screening methods.

Many employers simply don’t see a return on investment when they weigh the costs of random and pre-employment testing against the results.

Some complain that random screening hurts morale, and may prompt qualified applicants to look elsewhere for work. Employers can still test employees post-accident or based on reasonable suspicion. While there is no widely acceptable standard to determine if someone is impaired because of marijuana use, the presence in an employee’s system can still be good reason to terminate that person’s employment, especially if he or she is working in a safety-sensitive position.

Employers can and should still prohibit the use, possession or distribution of marijuana at the workplace, as well as prohibit employees from being under the influence while at work.

While the legalization of recreational marijuana in New Hampshire may still be down the road, employers in the Granite State are already

dealing with employees who seek the use of marijuana for medical purposes. In a recent case, the New Hampshire Supreme Court ruled that a Workers Compensation Appeals Board erred when it determined that workers’ compensation insurance can’t reimburse an employee for the cost of medical marijuana and denied reimbursement because marijuana is still illegal under federal law.

Employers have also asked if they are required to accommodate marijuana use as a reasonable accommodation under disability law. Courts and the U.S. Equal Employment Opportunity Commission have consistently held that employers are not required to permit medical marijuana use as a reasonable accommodation under the Americans with Disabilities Act. That was the same position courts had taken under state law even in states where marijuana use was legal.

However, over the last two years there have been cases in Rhode Island and Massachusetts where courts have held that the use of medical marijuana may be a reasonable accommodation for disabled employees under state disability law.

Again, with a majority of states legalizing marijuana use in one form or another, for all of the reasons stated above and with no scientific or legal standard to determine current impairment instead of just evidence of marijuana use at some point, more employers are dropping marijuana testing from the pre-hire screening for many positions. That said, given that marijuana is still an illegal narcotic under federal law and there are still potential liability concerns if an employer is aware of an applicant or employee’s off-duty use of marijuana, pot may be the 2019 version of “Don’t ask, don’t’ tell.”

In short, with the relaxing of state marijuana laws, changing in public attitudes towards marijuana use, legal challenges and labor market issues, over time, screening for pot could go up in smoke.

Jim Reidy is chair of Sheehan Phinney’s Labor and Employment Practice Group. He can be reached at jreidy@sheehan.com. This article originally ran in New Hampshire Bar News.

EMPLOYMENT SERVICES 21st Century Leadership LLC 6 Chenell Drive, Suite 200, PO Box 11 Concord, NH 03301 603-226-9675 603-226-9633 21stcenturyleadershipconsulting.com bgs3402@aol.com Bernie G. Sparks III Leadership consulting, coaching and training in workplace issues to improve the performance of executives, supervisors and rankand-file employees. Offering classes in leadership development, bullying in the workplace and office security.

Accountemps 1155 Elm Street, 7th Floor Manchester, NH 03101 603-641-9400 603-641-5005 accountemps.com manchester@roberthalf.com Barry Roy Temporary Staffing of Accounting and Financial Professionals Adecco 11 Trafalgar Square, Suite 103 Nashua, NH 03063 603-598-0117 603-598-0116 adeccousa.com molly.mcavoy@adeccona.com Molly McAvoy General Staffing, Clerical, Light Industrial, Professional, Finance, Temp-to-Perm & Direct Hire Alexander Technology Group 5 Bedford Farms Drive, Suite 304 Bedford, NH 03110 603-637-1466 866-313-4766 alexandertg.com psilvio@alexandertg.com Paul Silvio Temporary, Temp-to-Hire, Direct Hire for IT Professionals Balance Staffing 14 Stiles Road, Suite C201 Salem, NH 03079 603-870-8080 balancestaffing.com marie@balancestaffing.com Marie McKone Pelich Temporary, Temp-Hire and Permanent Staffing; Administrative, Customer Service, Sales, Manufacturing, Warehouse, Light Industrial, Payroll Services

Bank W Holdings 5 Bedford Farms Drive, Suite 304 Bedford, NH 03110 603-792-2345 866-313-4798 bankwholdings.com scwalinski@bankwholdings.com Sarah Cwalinski Holding and management company that focuses on building and growing the region’s most successful staffing companies Barclay Personnel Systems 85 Stiles Road, Suite 104 Salem, NH 03079 603-894-0007 barclaypersonnel.com christina@barclaypersonnel.com Christina Dubois Marilyn Jackson Direct Hire, Temporary, Temp-Hire and Contract Opportunities for Administrative, Inside Sales and Sales Support BONNEY Staffing Center 503 Central Avenue Dover, NH 03820 603-430-2121 603-430-9213 bonneystaffing.com portsmouth@bonneystaffing.com Alexis Hall Temp, Temp-to-Hire and Direct Placement Services in Office Support & Administration, Accounting, Customer Service/Sales, Light Industrial Positions, Legal & Medical Career Connections 116 South River Road, Building D Bedford, NH 03110 603-880-7184 603-880-5460 careerconnectionsnh.com jobs4u@careerconnectionsnh.com Direct Hire Placement and Temporary/Permanent Staffing of Office, Administrative, Sales, Accounting/Finance Central N.H. Employment Services, Inc. 281 South Main Street Laconia, NH 03246 603-528-2828 cnhesinc.com laconia@cnhesinc.com Derek St. Cyr Permanent and Temporary Placements, Office, Administrative, Finance, Professional & Light

Industrial, Technical & Engineering Additional NH Locations: Concord (225-1115) CLP Skilled Trades Solutions 783 Route 3A Bow, NH 03304 603-223-9721 603-223-6727 clp.com Seth Chisholm Dependable Trades People: Licensed Electricians, Plumbers, Carpenters, Welders, Construction Laborers, Masons, Warehouse, Production Line, Manufacturing, General Laborers Additional NH Locations: Concord (226-3102), Dover (740-0891), Manchester (647-1237), Nashua (204-5293) CoWorx Staffing Services 130 Central Avenue, Suite 3 Dover, NH 03820 603-834-6002 603-834-6006 coworxstaffing.com jennifer.nielsen@coworxstaffing.com Jennifer Nielsen Full-service staffing, recruiting for industrial, administrative and sales Additional NH Locations: Amherst (554-8530), Charlestown (826-4005), Manchester (644-0085), Newport (865-5113) Cultural Chemistry 36 Maplewood Ave, 36 Maplewood Ave Portsmouth, NH 03801 603-339-7257 culturalchemistry.com mijtsma@culturalchemistry.com Mirjam IJtsma HR resources for small businesses and HR professionals The Davis Companies 400 Amherst Street, Suite 304 Nashua, NH 03063 603-891-0111 603-891-9666 daviscos.com info@daviscos.com Rick Hyotte Engineering, Advanced Manufacturing and Software Staffing Durkee Personnel 86 Lafayette Road, PO Box 54 North Hampton, NH 03862 603-964-7183

603-964-7185 durkeepersonnel.com info@durkeepersonnel.com Kerry Sherman Temp & Perm Placement—One-onOne Computer Training Express Employment Professionals 8025 So. Willow Street, Suite 210 Manchester, NH 03103 603-606-7177 603-606-7493 expresspros.com/manchesternh jobs.manchesternh@expresspros.com John Roller Professional, Commercial, Technical & Administrative Staffing in central and southern NH. Professional recruiting nationally.

Global Technical Talent 233 Vaughan Street, Suite 102 Portsmouth, NH 03801 603-433-9911 800-775-3135 gttit.com gtt-admin@gtt-it.com Vishnu Doraiswamy Recruiting & Pre-Qualifying of Senior Level IT Professionals for National Clients; Immediate & Short-Term IT Contract and Full-Time Staffing Requirements Goodwin Recruiting 117 Manchester Street, Suite 5A Concord, NH 03301 603-223-0303 goodwinrecruiting.com info@goodwinhospitality.com Eric Goodwin Hospitality Management Recruitment, Mystery Shopping, Guest Satisfaction Surveys, Staff Feedback Programs, Exit Interviews, Real Estate, Consulting, Food Safety Audits and Diversity Recruitment Great Bay Staffing 133 Washington Street #902 Dover, NH 03820 603-834-9492 greatbaystaffing.com info@greatbaystaffing.com Brian Hughes Full Service Recruiting Firm dedicated to placing Information Technology and Healthcare professionals throughout the country.

BUSINESS RESOURCES NH 2020 57

EMPLOYMENT SERVICES HW Staffing Solutions 410 Amherst Street Nashua, NH 03063 603-966-2725 603-943-5673 hwstaffing.com All levels of Administrative and Office Support as well as Light Industrial, including Skilled Manufacturing Individual Employment Services (I.E.S.) 1 New Hampshire Avenue, Suite 125 Portsmouth, NH 03801 603-570-4850 603-766-1901 individualemploymentservices.com Anita Labell Executive Search & Recruiting, Outplacement, Career Counseling/ Coaching, Resume Writing & Career Assessment Testing KBW Financial Staffing & Recruiting 5 Bedford Farms Drive, Suite 304 Bedford, NH 03110 603-792-2345 866-313-4798 kbwfinancial.com sdowling@kbwfinancial.com Sean Dowling Temporary, Temp-to-Hire, Direct Hire for Finance & Accounting Professionals Additional NH Locations: Portsmouth (792-2345) Kelly Services 6 Bedford Farms Drive Bedford, NH 03110 603-625-6457 603-668-7403 kellyservices.com 4065@kellyservices.com Shane Corso Temporary Staffing, Temporary to Full-Time Staffing, Direct Placement, Project Services, Recruitment Process Outsourcing, Business Process Outsourcing, Contingent Workforce Outsourcing and Managed Service Provider Leddy Group 116 So. River Road, Building D Bedford, NH 03110 603-666-4051 603-644-8680 leddygroup.com bedford@leddygroup.com Patty McGrail

58 BUSINESS RESOURCES NH 2020

Staffing for Light Industrial, Administrative & Accounting.

Also provides Human Resource Consulting.

Additional NH Locations: Dover (7494810), Lebanon (727-0102) Manpower 80 Canal Street Manchester, NH 03101 603-625-6994 866-552-5309 manpower.com manchester.nh@manpower.com Temporary, Temp-to-Perm and Permanent Placement, Employment/ Staffing Specialists Additional NH Locations: Portsmouth (431-4944) Masiello Employment Services Inc. 294 West Street Keene, NH 03431 603-358-1000 603-352-0435 masemp.com info@masemp.com Julie Pearson Temporary, Temp-to-Hire and Direct Hire in Office Support, Accounting, HR, Light Industrial and Technical McIntosh Staffing Resources 65 Belknap Street Dover, NH 03820 603-742-8325 603-743-3323 mcintoshstaffing.com careers@mcintoshstaffing.com Tracey Madden Office Administration, Mid-Level Management, Call Center Relations, Accounting/Finance, Clerical, Manufacturing Management, Human Resources, Sales/Marketing, Light Industrial Micro Tech Staffing 1A Commons Drive, Suite 3 Londonderry, NH 03053 603-421-0600 603-437-3992 mtsg.com trina.hall@mtsg.com Trina Hall Commercial Staffing including Temp Positions with focus on IT/Software Developers Monroe Staffing 1000 Elm Street, #601

Manchester, NH 03101 603-935-9887 603-518-5408 monroestaffing.com Full-service staffing and consulting firm, serving companies ranging from Fortune 100 to new startup organizations

603-229-1680 protempsnh.com staffing@protempsnh.com Nancy Newell Accounting, Assembly, Clerical, Data Entry, Industrial Work, Information Technology, Office Support, Retail, Secretarial, Warehouse

The Nagler Group 5 Bedford Farms Drive, Suite 304 Bedford, NH 03110 603-637-1492 866-313-4796 naglergroup.com mmann@naglergroup.com Maura Mann Temporary, Temp-to-Hire, Direct Hire for Administrative, Human Resources and Legal Additional NH Locations: Portsmouth

RGT Associates Inc. 2 Greenleaf Woods Drive, Suite 101, PO Box 1032 Portsmouth, NH 03802 603-431-9500 603-431-6984 rgtassociatesinc.com inquiries@rgtassociatesinc.com Bob Thiboutot Confidential, Professional Recruiting and Placement for Manufacturing and Accounting Management throughout New England since 1983

New Age Software Services Corporation 20 Mary E. Clark Drive, Unit 9 Hampstead, NH 03841 603-329-9327 newagesoft.com info@newagesoft.com Contract and Permanent Employment Opportunities in the Information Technology Field New Dimensions Personnel Services Inc. 113 Cottage Street Littleton, NH 03561 603-444-1100 603-444-0872 www.ndpsworks.com nancy@ndpsworks.com Nancy Dickowski Temporary, Permanent and Direct Hire Placement in all areas of Office Administration OfficeTeam 1155 Elm Street, 7th Floor Manchester, NH 03101 603-641-9233 603-641-5005 officeteam.com manchester@roberthalf.com Barry Roy Temporary Placement of Highly Skilled Office & Administrative Support Professionals Pro-Temp Staffing LLC 316 So. Main Street, PO Box 567 Concord, NH 03302 603-228-6535

Randstad Work Solutions 410 South River Road Bedford, NH 03110 603-623-1181 603-622-3793 randstadusa.com francis.rowley@randstadusa.com Francis Rowley Permanent and Temporary Placement for Office and Light Industrial Additional NH Locations: Jaffrey (5322301), Somersworth (623-1220) Robert Half International 1155 Elm Street, 7th Floor Manchester, NH 03101 603-647-6200 603-641-8933 roberthalftechnology.com manchester@roberthalf.com Barry Roy Temporary and Permanent Placement of Accounting & Finance, Information Technology and Administrative Professionals Sales Recruiters Inc. 85 Stiles Road, Suite 104 Salem, NH 03079 603-894-0007 603-894-6666 salesrecruiters.com robyn@salesrecruiters.com Robyn Sweeney Permanent, Direct Hire - Sales Recruiting and Sales Staffing Consulting for Industrial, Business Products, Consumer, Hi-Tech and Services Companies

Sales Search Partners 5 Bedford Farms Drive, Suite 102 Bedford, NH 03110 603-637-4499 866-313-4798 salessearchpartners.com dvigliotti@salessearchpartners.com David Vigliotti Direct Hire for Sales Professionals Additional NH Locations: Portsmouth (570-3238) Sapphire Consulting 7 Mountain West Drive, Unit 9 Wolfeboro, NH 03894 603-889-1099 consultsapphire.com jim@consultsapphire.com Jim Kimberly Organizational Development Consulting, Leadership Development and Executive Coaching September Partners Inc. PO Box 1351 Dover, NH 03821 603-732-4201 603-732-4205 septemberpartners.com info@SeptemberPartners.com Linda Hamilton Sales, Sales Management, Business Development, Marketing, General Management and Engineering Placements Snowden Associates 1 New Hampshire Avenue, Suite 125 Portsmouth, NH 03801 603-431-1553 603-431-3809 snowdenassociates.com len@snowdenassociates.com Leonard S. Rishkofski Talent Search, Talent Development.

Over 37 years of service excellence experience and expertise to provide both permanent and short-term management talent for clients. Snowden also helps talent to develop their skills and competencies, to be aware of their best tactics and to develop a game strategy that enables your people and your organization to keep everything in check.

Sparks Employment Group LLC PO Box 7893 Loudon, NH 03307 603-226-WORK (9675) 603-226-9633

nhemploymentagencies.com resumes@sparksemploymentgroup. com Dr. Bernie G. Sparks MPA DA CEIC Temp-to-Hire, Direct Hire & Direct Placements in Admin. & Office Support, Executive, Accounting, Engineering, IT, Special Projects-Long & Short Term, Legal, Sales/Customer Services, and Light Industrial, HR Consulting, Leadership Training/ Coaching Staff Hunters One New Hampshire Avenue, Suite 105 Portsmouth, NH 03801 603-766-4909 603-766-4907 staffhunters.net amber@staffhunters.net Amber Payne Accounting, Finance, Bookkeeping, Administrative Professionals & Engineering, Temporary & Permanent Staffing Additional NH Locations: Bedford (232-8383) Staffing Sense 11 Court Street, Suite 210, PO Box 567 Exeter, NH 03833 603-772-1700 603-772-1930 staffingsense.com info@staffingsense.com Roy S. Aboody Temporary and Permanent Staffing Services, Administrative, Accounting, Clerical, Customer Service, Finance, Health Care, Sales & more Surge Resources Inc. 300 Hanover Street Manchester, NH 03104 603-623-0007 603-624-7007 surgeresources.com sales@surgehrs.com James Petruccelli Employee Leasing TASC Technical Services 73 Newton Road, PO Box 1315 Plaistow, NH 03865 603-382-1114 603-382-2377 tasctech.com mark@tasctech.com Mark McDonough Offers Staffing, Consulting and TurnKey Project Services in the Areas of

Engineering, Information Systems, Business and Professional as well as Manufacturing for both Commercial and Defense Client Firms The TPI Staffing Group 53 Marlboro Street Keene, NH 03431 603-352-4155 tpistaffing.net Short-Term Temporary, Long-Term Temporary, Temp-to-Hire/Temp-toPerm and Direct-Hire Placements in All Fields: Clerical, Entry Level, Skilled Trades & Health Care Additional NH Locations: Claremont (543-4155), Lebanon (727-9765) TechNeeds 18 Pelham Road Salem, NH 03079 603-898-3000 603-893-7000 techneeds.com info@techneeds.com Mike Leccese Manufacturing, Engineering, IT Technology, Help Desk, Light Industrial Additional NH Locations: Lebanon (448-9900), Portsmouth (898-3000)

Vicki Giuffre Provides Temporary, Contract-toHire, and Permanent Placement for Administrative Staff, Customer Service/Call Center, Engineering, Human Resource Professionals, Light Industrial, Manufacturing Management, Office Management, Production, Purchasing/Buyers and More Additional NH Locations: Dover (2944269) Wilson Employment Networks 197 Loudon Road, Suite 250 Concord, NH 03301 603-225-7300 603-225-7320 wilsonemployment.com pwilson@wilsonemployment.com Paul Wilson, Shannon Wright Specializing in Staffing and Recruiting for Accounting & Finance, Administration, Manufacturing, Engineering, Sales, Human Resources and Legal Support Source: NHBR Survey

Technology Search Partners 155 Fleet Street Portsmouth, NH 03801 603-766-4999 603-766-0401 technologysearchpartners.com info@yourtspinc.com Eric Bakke Technology Job Placement, with a Focus on Permanent Roles WESTAFF 2 Greenleaf Woods Drive, Suite 101 Portsmouth, NH 03801 603-427-0465 603-431-6984 westaffnhseacoast.com jobs@westaffnhseacoast.com Ginette Thiboutot Administrative, Customer Service, Data Entry, Reception, Marketing, Light Industrial Wicked Staffing Solutions, LLC. 165 South River Road, Suite C Bedford, NH 03110 603-324-0352 603-294-1828 wickedstaffingsolutions.com vgiuffre@wickedstaffingsolutions.com

BUSINESS RESOURCES NH 2020 59

Clearing a cyber smear X

BY MICHAEL E. STRAUSS

Businesses may incentivize consumers to post favorable online reviews, but must disclose this information so consumers can assess the credibility of that review or endorsement.

Michael Strauss is a member of Nixon Peabody’s Complex Commercial Disputes, Government Investigation and White Collar Defense practice groups. He can be reached at mestrauss@nixonpeabody.com.

60 BUSINESS RESOURCES NH 2020

Develop a response plan before a smear arises to combat negative commentary

O

nline review platforms give consumers the ability to voice their support or disappointment in the businesses with which they interact in a way like never before. Businesses take these ratings and reviews seriously, and are incentivized to do whatever necessary to keep the customer experience top notch. That’s a win for everyone.

But there is an underbelly of the online review world—one where a reviewer’s post or tweet includes false, defamatory, unlawful or inflammatory commentary about a business.

There is no sugarcoating it: Dealing with a cyber smear is challenging, and the legal framework is not favorable to the smeared.

The websites that allow posts, tweets and reviews are insulated from liability for most of what is said on their platforms because of the federal Communications Decency Act, unless a statutory exception applies (most likely, in cases where a review constitutes intellectual property infringement).

Remember, online commentary is protected speech under the First Amendment. Certain doctrines except certain speech from that constitutional protection, but those issues are complex and outside the scope of this article.

DEVELOPING A RESPONSE PLAN But options for defeating a cyber smear do exist. Here are some ways to win out: • Requesting removal: Successful requests focus on how the target-post violates the social media platform’s terms and conditions, which will typically establish the site’s content guidelines and restrictions.

In most circumstances, this request will be accompanied by clear evidence showing why and which term the review violates. Unfortunately, the success rate of these requests is seemingly low.

• Lawsuit: A business may consider pursuing a lawsuit against the reviewer. Though the causes of action vary, most often litigation over a cyber smear is prompted by a defamatory statement. Litigating a cyber smear requires a business to deploy an analyticsdriven (i.e., not emotion-propelled) strategy.

Critical decisions about the objectives of the litigation that must be made at the outset

include, but are not limited to: identifying the wordsmith behind the problematic post; determining whether the expense and aggravation of litigation is worth the pursuit of the smearer (not likely a deep-pocketed defendant); and considering whether the smearer is likely to retaliate against the business by continuing to post negative online reviews during the course of litigation.

• Incentivizing positive reviews: Instead of seeking removal, businesses may incentivize other consumers to post favorable online reviews on the same social media platform, drowning out the cyber smear with positive endorsements. Any business that pursues this kind of marketing campaign is responsible for ensuring its practices are neither deceptive nor misleading, regardless of the medium.

Regulators — specifically the Federal Trade Commission — are closely monitoring social media marketing practices like this one.

Under federal law and FTC guidance, material connections — for example, compensation, free meals, free travel, employment — between a business and a person who reviews or endorses that business must be disclosed so consumers can meaningfully assess the credibility of that review or endorsement.

When and how to properly disclose these material connections are nuanced considerations that depend on the context of the review or endorsement. Know this: the business and the reviewer, blogger or influencer share in the responsibility for compliance. Noncompliance can, and has, resulted in costly FTC enforcement actions against businesses and, most recently, individual endorsers. This approach to defeating cyber smears has proven successful, but requires consultation with counsel well-versed in this area of the law.

In sum, cyber smears present businesses with risks online that are especially difficult to account for and control. Developing a response plan before a cyber smear arises is critical to combatting the negative commentary successfully. Reactionary responses to a cyber smear are only likely to further exasperate the problem, and may even result in more negative online reviews.

MARKETING SERVICES 603 Drones, LLC 30 Wallace Road Goffstown, NH 03045 603-486-4050 603drones.com info@603drones.com Jeremy Jones Aerial Photography, Commercial Photography, Commercial Building Inspections and Site Surveys via Drones, Portraits and other Studio Photography Services, Agricultural Surveys via Drones ActiveEdge 3 Pitford Way Nashua, NH 03063 603-889-3925 603-578-9329 activeedge.com info@activeedge.com Deepak Gursahaney Marketing, Branding, Web, Print, Interactive, Technology, Social Media, Search Engine Optimization Ad4ce Media 1001 Elm Street, Suite 203 Manchester, NH 03101 603-625-5403 603-622-6266 ad4ce.com sales@ad4ce.com Paul Hanson, Hank Simpson Full-service Marketing Support incl. Advertising, Video Production, Public Relations and Social Media Advanced Graphic Communication PO Box 376 Littleton, NH 03561 603-496-4808 advancedgraphic.net gail@advancedgraphic.net Gail A. Kimball Full-service Graphic Design Studio, Product Packaging, Print Services AirTank 45 Main Street Peterborough, NH 03458 603-945-7587 airtank.com info@airtank.com Patrice Hampson eCommerce Growth and Development, Website Design and Development, Amazon Strategy, PPC Advertising, Social Media Marketing, Brand Development

Akumina Inc. 30 Temple St., Suite 301 Nashua, NH 03060 603-943-7109 akumina.com info@akumina.com CMS Integration; Ektron CMS and SharePoint Platforms Altos 4 Bedford Farms Drive, Suite 107 Bedford, NH 03110 603-222-9052 909-752-9052 altosagency.com connect@altosagency.com Kathy Sevigny Digital Marketing, Website Design & Development, Search Engine Marketing, Social Media Strategy, Email Marketing

branditms.com sales@branditms.com Scott Chalifour Web Development & Digital Marketing, Online Stores, Corporate Apparel, Promo.

Items, Environmental Branding, Trade Shows & Signage, Video Production, On-Hold Messaging, Creative Services and more.

603-431-4497 calypsocom.com info@calypsocom.com Houssam Aboukhater Integrated Communications Agency offering Marketing, Public Relations, Graphic Design, Social Media, Crisis Communications, Website Development, Video and more.

Braveheart Digital Marketing 66 Hanover Street, Suite 200 Manchester, NH 03101 603-686-2756 braveheartdigitalmarketing.com david@braveheartdigitalmarketing.com David Wilson, Tamara Wilson Inbound Marketing, Content Marketing, Digital Marketing, Search Engine Optimization (SEO)

Cantin Design Inc. 34 Cabernet Drive #4 Concord, NH 03303 603-724-9204 cantindesign.com paul@cantindesign.com Paul Cantin Creative Design & Marketing Firm: Brand Strategies, Logo Design & Corporate Identity, Advertising, Marketing, Print Services & Direct Mail, Publications, Elements of Web Design, Trade Show Graphics

Big Hit Media LLC 644 Franklin Pierce Highway Barrington, NH 03825 603-834-6300 603-994-0366 bighitmedia.com scot@bighitmedia.com Scot D. Villeneuve Full-Service Digital Marketing, Branding and Website Development

Brown & Company Design 801 Islington Street, Suite 35 Portsmouth, NH 03801 603-436-5239 603-436-1363 browndesign.com info@browndesign.com Terri Nulph Print, Publication & Web Design, Strategic Marketing & Design Services, Branding & Identity

Boldwerks 871 Islington St, L5 Portsmouth, NH 03801 603-436-2065 boldwerks.com chris@boldwerks.com Chris Hislop Web Development, Branding, Marketing, Copywriting, Content Creation, Advertising, Social Media and Public Relations

Burke Advertising LLC 9 Cedarwood Drive, Suite 11 Bedford, NH 03110 603-627-5381 burkeadvertising.com nh@burkeadvertising.com Chris Cooper Branding, Search Engine Optimization, Media Planning, Video Production, Web Design, Digital Advertising

Bรถwst 40 Congress Street, 4th Floor Portsmouth, NH 03801 603-766-8600 bowst.com info@bowst.com Adam Vicinus Mobile App Development, Design Website Development, and Design Experience and Expertise with Drupal Content Strategy

Call Design 8 Little John Court Merrimack, NH 03054 603-429-2701 603-429-3769 calldesign.net mike@calldesign.net Mike Call Branding Strategy, Website Design, Literature Design, Logo Design, HTML Email Design, Trade Show/ Event Support

Brandit Marketing Solutions 15 Zapora Drive Hooksett, NH 03106 603-645-2500 603-645-2504

Calypso Communications 20 Ladd Street, Suite 200 Portsmouth, NH 03801 603-431-0816

Cline Design, LLC 42 Shaw Hill Road Andover, NH 03216 603-648-2110 clinedesign.com lorraine@clinedesign.com Lorraine C. Cline Inbound Marketing, Content Marketing, Web Creation, Social Media, Branding and Graphic Design Services Clover Creative Group LLC 169 Daniel Webster Hwy., Suite 18b Meredith, NH 03253 603-677-7032 clovercreativegroup.com shawn@clovercreativegroup.com Shawn R Dixon Digital Branding Specialists, Custom Solutions for Websites & Marketing. Design services for all media, including Web Design, Logos, Brochures, Video, Animation, Infographics and Social Media.

Concord Direct 92 Old Turnpike Road Concord, NH 03301 603-410-1430 603-225-5008 concorddirect.com sales@concorddirect.com Tom Cook Consulting, Insight, Strategy, Creative Audit, Research, Development, Design &

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MARKETING SERVICES Copywriting, Website & Digital Product Development, Email & Social, Print Execution, Data Processing Cookson Strategic Communications 36 Lowell Street Manchester, NH 03101 603-782-8192 cooksonstrategies.com matt@cooksonstrategies.com Matt Cookson Our in-house writing, communications, design, web, social media, public relations and marketing work is where we shine.

Corporate Communications, Inc. 65 Seavey Street, PO Box 854 North Conway Village, NH 03860 603-356-7011 corporatecommunication.net corpcommkb@yahoo.com Kimberly Beals Full-Service Advertising, Marketing and Public Relations Company.

Publisher of Tourist Maps, Guides and Related Websites.

CPorter Designs 35 Sunset Road, PO Box 456 Fitzwilliam, NH 03447 603-585-9803 cporterdesigns.com coni@cporterdesigns.com Coni Porter Graphic Design, Illustration, Web Design, Corporate Identity

Traditional & Digital Advertising, Public Relations, Collateral, Website Design & Development, Product Design & Packaging EVR Advertising 155 Dow Street, Suite 301 Manchester, NH 03101 603-647-8606 evradvertising.com jeffe@evradvertising.com Jeff Eisenberg Creates and deploys Integrated Marketing Campaigns developed with exceptional skills in strategy, creative, digital and PR. eDriven Marketing 72 Whittier Hwy. Moultonborough, NH 03254 800-279-1455 edrivenmarketing.com cjs@edrivenmarketing.com Charles J. Sayegh Brand development, Sales funnels, Digital media, Search engine optimization, website design, print, Facebook and PPC marketing Epiphanies Inc. 4 Country Club Road, #7372 Gilford, NH 03247 603-630-7122 epiphaniesinc.com hey@epiphaniesinc.com Allen Voivod Social Media Strategy, Digital Marketing, Content Strategy, Facebook for Business, Group Training, Speaking/Workshops

CrystalVision, Innovative Web & eMarketing Solutions PO Box 84 Portsmouth, NH 03802 603-433-9559 cvwp.com db@cvwp.com Deb Brewer Custom Web Application Development, Mobile Development, Ecommerce/Security, Wordpress development, Search Engine Optimization, eMarketing, Hosting

FIREHORSE Creative, LLC 2 1/2 Beacon Street, Suite 226 Concord, NH 03301 603-225-2334 firehorsecreative.com stephen@firehorsecreative.com Stephen Smith Responsive Website Design, Graphic Design, Web Development/Programming, Content Management Systems, Brand Development, Social Media Marketing, SEO

Drive Brand Studio 170 Kearsarge Street, PO Box 2838 North Conway, NH 03860 603-356-3030 drivebrandstudio.com shift@drivebrandstudio.com Nancy Clark Branding, Strategic Marketing,

Fletcher Media Group 70 Main Street, Suite 401-1, Box 18 Peterborough, NH 03458 603-562-5745 fletchermedia.com jfletcher@fletchermedia.com James Fletcher Creative design and

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Communications for Print, Web, E-mail, Social and Mobile Flyer Communications 20 Lee Street Nashua, NH 03064 603-494-8480 flyercommunications.com pfflyer@flyercommunications.com Paula Frank Website Management: Manage, host, maintain and update Wordpress websites. SEO Knowledge. Freelance Graphic Design Production Artist, PowerPoint, InDesign, Photoshop, Illustrator.

Fourae Graphic & Design Company 16 Birch Drive Newmarket, NH 03857 603-661-8380 fourae.com chris@fourae.com Christian Archila Award-winning Advertising, Marketing Communications and Graphic Design Services for Corporate, Industrial, High Technology, Real Estate, Municipal, Healthcare, Financial and Emerging Technologies GYK Antler 175 Canal Street Manchester, NH 03101 603-625-5713 gykantler.com amyw@gykantler.com Amy Weber A Modern Marketing Agency for Evolving Brands Girard Advertising 604 DW Highway, Suite 105 Merrimack, NH 03054 603-429-0100 603-429-0120 girardadvertising.com advertise@girardadvertising.com Karen Girard Strategic Marketing Planning, Media Buying, Design & Illustration, Television & Multimedia Production Good Idea Design 18 Harding Road Portsmouth, NH 03801 603-431-3090 603-431-3090 goodideadesign.me nik@goodideadesign.com

Nikki Savramis Dedicated to creating clear and effective design solutions for corporate and publishing clients, always with a zealous attention to detail and masterful use of typography Gregg Nadeau Design 70 Old Lyndeborough Mtn. Road Greenfield, NH 03047 603-547-9971 nadeau65@aol.com Joyce Shields Trade & Consumer Advertising, Sales Literature, Packaging and Trade Show Design Hannaford Design 36 Hickory Lane Bedford, NH 03110 603-472-2823 hannaforddesign@comcast.net Joe Hannaford Visual Communications Design Harbour Light Strategic Marketing Inc. 621 Islington Street, Suite A Portsmouth, NH 03801 603-427-2821 603-427-0938 harbourlight.com info@harbourlight.com Ned Savoie Full-service Strategic Marketing, Award-winning Web Design and Advertising Services Heartwood Media Inc. 83 Hanover Street, Suite 42 Manchester, NH 03101 603-665-9191 heartwoodmedia.com info@heartwoodmedia.com Chris Conroy Videos for Marketing, Branding, Development, Recruitment, Education, Training and Public Relations Holmes Lewis Inc. PO Box 4139 Concord, NH 03302 603-485-9672 lakesregion.org/listings/holmes-lewisinc-advertising-and-design/ holmeslewiswj@comcast.net Warren Journay Tourism & Corporate Marketing/Design

i4Market LLC 680 Brent Street Manchester, NH 03103 603-566-1727 603-218-6057 i4market.com lboilard@i4market.com Louri Boilard Website Design, Online Marketing, SEO, SEM, Graphics, Full Online Solutions Hosting Ideabenders 6 Manchester Street Nashua, NH 03064 603-886-8448 866-286-3840 ideabenders.com info@ideabenders.com Casey Holt Marketing Consulting & Brand Direction, Advertising Concepts, Copy, Design & Production in all formats, Brilliant Direct Mail, Small Space Print, Outdoor & Radio, Speech writing Image 4 7 Perimeter Road Manchester, NH 03103 603-644-0077 603-644-5810 image4.com sales@image4.com Liz Hummel Trade Show & Retail Displays, Branded Environments, Display Graphics Industrial Traffic 166 South River Road Bedford, NH 03110 603-623-8006 603-623-8007 industrialtraffic.com questions@industrialtraffic.com Michelle Omo Online Marketing, Branding, Design, Development, Content Strategy, Digital Marketing Isosceles Advertising Design Inc. 1800 Elm Street, 2nd Floor Manchester, NH 03104 603-647-1277 603-647-1380 isoscelesdesign.com info@isoscelesdesign.com Dan Schultz Specializing in Creative Marketing Communication Solutions and Brand Building, Comprehensive Print Management and Web Design/Development

J Maze Design, LLC 26 Franklin Street Concord, NH 03301 603-226-0990 jmaze.com info@jmazedesign.com Jennifer Mazzei Website Design, Maintenance, Email Marketing & Digital Consulting J.C. Signs 17 Grove Street, PO Box 1085 Wolfeboro Falls, NH 03896 603-569-5335 jcsigns.com info@jcsigns.com Jerome Holden Creative, Custom Business Signage and Vehicle Lettering Just Flow Events & Marketing 814 Elm Street, Suite 510 Manchester, NH 03101 603-703-5588 justflownh.com info@justflownh.com Ami D’Amelio Marketing Campaigns, Brand Development, Corporate Communications, Website Development, Social Media Management, Graphic Design, Copywriting, Event Planning, Fundraising and everything in between.

Kent Creative PO Box 8003 Portsmouth, NH 03802 603-742-0800 603-436-7778 kentcreativeweb.com crystal@kentcreativeweb.com Crystal Ward Kent Utilities, Construction, Medical, Environmental, Food, Nonprofits LTD Company 169 South River Road, Suite 8 Bedford, NH 03110 603-623-7699 603-623-5987 ltdspark.com ltd@ltdspark.com Lorrie T. Determann Full-Service Ad Agency, Marketing, Digital, Public Relations, Special Events, Graphic Design, Web Design & Interactive Ad Campaigns, Social Media, Copywriting, Content Creators

Lizotte Graphics 29 Hardy Road, Loudon, NH 03307 PO Box 1738 Concord, NH 03302 603-783-9585 ned@lizottegraphics.com Ned Lizotte Graphic Design and Printing Services The Long Group LLC 22 Greeley Street, Suite 2 Medallion Center Merrimack, NH 03054 603-424-5664 603-424-4153 longgrouponline.com tomlong@longgrouponline.com Tom Long Financial Services, Analytics, Research, Marketing & Strategic Planning Loud Canvas Media 383 Central Avenue, Suite 232 Dover, NH 03820 833-568-3226 loudcanvas.com hello@loudcanvas.com Sean Dempsey Website Design, Support and Hosting, Search Engine Optimization, Social Media Management Louis Karno & Company 31 Warren Street Concord, NH 03301 603-224-5566 603-224-9039 lkarno.com info@lkarno.com Jayme Simoes Strategic Communications, Public Relations, Social Media, Crisis Communications, News Distribution m5 Marketing Communications 707 Chestnut Street, PO Box 5152 Manchester, NH 03104 603-627-9600 m5.ca info@m5us.com Jason Knights Strategic Marketing, Advertising, Web Development, Interactive, Public Relations, Event Planning and Media Buying MSH Marketing Group Inc. 43 Cyrprus Street, PO Box 961 Keene, NH 03431

603-352-7830 mshmarketing.com info@mshmarketing.com Scott Hussey Commercial Photography, Website Development, Advertising, Brand Development, Marketing Communications MarketReach Inc. 410 Amherst Street, Unit 110 Nashua, NH 03063 603-645-1300 603-579-4760 mreach.com inquiry@mreach.com Gregory Hooven, Norma Oakes, Rod Griffith As one of the leading B2B marketing firms in the nation, we create essential marketing programs, campaigns and tools for technology companies.

MESH Interactive Agency 540 North Commercial Street, Suite 308 Manchester, NH 03101 603-809-4164 302-361-3807 meshagency.com info@meshagency.com Bill Schick, Jennifer Kamerman Digital Marketing, Content Marketing, Digital Strategy, Brand Development and Design, Competitive Analysis, Corporate Website Design and Development MicroArts Creative Agency 655 Portsmouth Avenue Greenland, NH 03840 603-430-1110 603-431-5111 microarts.com info@microarts.com Danielle O’Neil Brand Development, Brand Strategy, Product Launch Millennium Agency 150 Dow Street, 3rd Floor Manchester, NH 03101 603-792-2200 mill.agency lfanaras@mill.agency Linda A. Fanaras, Jessica Chabot Millennium Agency is a national, award-winning boutique digital creative, social/content and PR firm located in Manchester and Boston, focused on increasing market share for its clients.

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MARKETING SERVICES Montagne Communications 814 Elm Street, Suite 205 Manchester, NH 03101 603-644-3200 603-644-3216 montagnecom.com scott@montagnecom.com Scott Tranchemontagne Full-service Strategic Communications Firm specializing in Public Relations, Media and Community Relations, Crisis Communications, Social Media and Experiential Marketing Moriah Design Agency LLC 241 State Route 2 Shelburne, NH 03581 603-466-2363 moriahdesignagency.com dr@moriahdesignagency.com Debbie Ryan Tourism Publications, Graphic Design, Logos, Rack Cards and Brochures, Web Design and Production, SEO, Social Networking, Web Hosting Olive Development 1 Middle Street, Suite 220 Portsmouth, NH 03801 603-430-6287 olivedevelopment.com info@olivedevelopment.com Chip Pappas Web Development, Specializing in Content Management for Websites & Extranets Pannos Marketing 57 Market Street Manchester, NH 03101 603-625-2443 pannosmarketing.com jpannos@pannosmarketing.com Jim Pannos Financial Services, Service Industry, Healthcare, Manufacturing Paragon Digital Marketing 20 Central Square #210 Keene, NH 03431 603-399-6400 paragondigital.com info@paragondigital.com Zach Luse Online Marketing, Website Development, Social Media, Search Engine Optimization and Digital Advertising Parkerhill Reality Labs 286 Parker Hill Road

64 BUSINESS RESOURCES NH 2020

Lyman, NH 03585 603-303-5529 parkerhill.com jonathan@parkerhill.com Jonathan Linowes An immersive media development company with a history of high quality VR and AR games and non-gaming applications, educational publications and agile management practices.

Paxton Communications 261 Sheep Davis Road, Suite 6 Concord, NH 03301 603-228-4933 603-228-3047 paxtoncommunications.net chris@paxtoncommunications.net Christopher C. Cornog Advertising and Marketing Communications for Healthcare, Nonprofits, Industrial/High Tech, Financial and Others PixelMEDIA LLC 75 New Hampshire Avenue, Suite 100 Portsmouth, NH 03801 603-430-2033 603-430-2034 pixelmedia.com sales@pixelmedia.com Erik Dodier Strategy, Design & Implementation Services for Web Initiatives Proforma Piper Printing 600 Laconia Road, Unit 2, Suite 4 Tilton, NH 03276 603-934-5055 603-934-6500 piperprinting.com craig.shufelt@proforma.com Craig Shufelt Direct Marketing for Small Businesses & Nonprofits, 4-color Printing, Targeted Mailing Lists, Promotional Products, Business Forms, Custom Labels, Banners, Logo Apparel, Advertising Specialties Radar Marketing Group Old Milford Road, PO Box 1090 Amherst, NH 03031 603-924-9400 radarmg.com info@radarmg.com William Smith Traditional & Digital Marketing Services, Strategic Planning, Web Design, Development & Maintenance, Graphic Design

Services, Corporate Identity, Website Conversion Optimization Rumbletree 216 Lafayette Road North Hampton, NH 03862 rumbletree.com info@rumbletree.com Jessica Kellogg Full-service Agency specializing in Branding, Strategy, Social, Digital, Web, Media, Video Solutions Sales Up 2343 Elm Street Manchester, NH 03104 603-860-6664 veyleclerc3@gmail.com Valerie Bey LeClerc Sales, Marketing, Brand Development, Revenue Generation, Business Development, Self Coaching, Mystery Shopping Scattergood Advertising 49 Hale True Road Chester, NH 03036 603-553-2761 scattergoodadvertising.com joescattergood@gmail.com Joe Scattergood Printing Solutions, Communications, Design, Consulting, Real Estate Scribble Creative Group LLC 3 Executive Park Drive, Suite 290 Bedford, NH 03110 603-623-3933 888-524-9766 scribblecreativegroup.com info@scribblecreativegroup.com Craig Hayes Advertising, Web Development, Package Design, Branding, Internet Marketing, Marketing, Graphic Design SilverTech Inc. 196 Bridge Street Manchester, NH 03104 603-669-6600 silvertech.com info@silvertech.com Jeff McPherson Digital Marketing, Web Services, IT Consulting, Web Design, Development, Hosting, Business Consulting, Salesforce, Content Management Systems

Sparkle Media 63 Goose Hole Road New London, NH 03257 603-867-8707 ellenchandler.com ellen@sparkle-media.com Ellen Chandler Travel & Recreation, Specialty Foods, Special Event Promotion, Trade Show Management for B2B, B2C Stal-McLane 57 Robinson Road Bow, NH 03304 603-860-2370 fstal@stalmclane.com Frisky M. Stal Marketing, Advertising, Graphic Design, Website Design, Public Relations, Copywriting Stick Man Designs 13 Hickory Lane, PO Box 214 Barrington, NH 03825 603-568-2373 jodeeziner@metrocast.net Jodie Hall Graphic Design and Illustration, with a focus on working with Small Businesses (Also available for Freelance/Sub-Contract) StoreyManseau LLC 603 Upper Straw Road Hopkinton, NH 03229 603-856-7647 storeymanseau.com laurie@storeymanseau.com Laurie J. Storey-Manseau Marketing Consultation and Strategy, Crisis Communications, Media Training, Branding, Brand Reputation Sullivan Creative 6B Hills Avenue Concord, NH 03301 603-228-0836 sullivancreative.com news@sullivancreative.com Pamela Sullivan Event Marketing and Management, Tourism Development Marketing Plans, Web Design, Graphic Design, Copy Sullivan+Wolf Design LLC 75 Main Street, Suite 4, PO Box 579 Plymouth, NH 03264 603-536-5505 sullivanandwolf.com brian.sullivan@sullivanandwolf.com

603-766-4729 tidalmediagroup.com info@tidalmediagroup.com Ryan Roskilly Website Design, Application Development, Search Engine Marketing, Social Media Management

Brian Sullivan Complete Design & Production Services for both Print & Web (New Media), Web Application Development, Photography, SEO Swanson Advertising 215 South Broadway, Suite 339 Salem, NH 03079 603-893-8946 swansonadv.com kim@swansonadv.com Kim Cesati Design & Production of Print ads, Corporate Identities, Brochures, Catalogs, Direct Mail, Point of Purchase, Packaging, Trade Shows, Website Design and Media Planning & Management

Tosi Productions LLC PO Box 406 Goffstown, NH 03045 603-232-9109 tosiproductions.com info@tosiproductions.com Tom Tosi Interactive Multimedia and Video Production

FEAT URED

R.CO @ NHB

INTE RVIE

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Q& A: Actor/ director a Bob She

ONLINE

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Wilson & Gould 500 Market Street, 9R Portsmouth, NH 03801 603-770-3050 wilsongould.com judywilson1@comcast.net Judy Wilson Branding, Communications, Website Development and Video Production Windhill Design LLC 7227 Pleasant Street Loudon, NH 03307 603-581-2675 603-556-8448 windhill.com info@windhill.com Link Moser Website Design, Search Engine Optimization, Website Hosting, Online Marketing & Promotion Source: NHBR Survey

Mind Your BUSINESS.

- 23, 2019 MAY 10 • NO. 10 VOL. 41 • $1.75

ONLINE

White Birch Communications Group 114 North Main Street, Suite 401 Concord, NH 03301 603-228-3322 603-228-0713 dupontgroup.com wbirch@dupontgroup.com James Monahan Public Relations, News Media Campaigns, Marketing and Communications Services for Businesses and Nonprofits

wedü Inc. 20 Market Street Manchester, NH 03101 603-647-9338 603-647-2325 wedu.com info@wedu.com Sean M. Owen, Susan Walsh Digital marketing and experience agency focused on the intersection of marketing technology and customer behavior. We create the impact

WaLa! PO Box 570 Bristol, NH 03222 877-424-0821 wala.marketing info@wala-marketing.com Michael Bednaz Web & Application Development, eCommerce Development, Search Engine Optimization (SEO, SERP), Branding & Identity Design, Graphic

Tidal Media Group 155 Fleet Street Portsmouth, NH 03801 603-766-4680

Web-Kare LLP 74 Main Street, PO Box 959 Raymond, NH 03077 877-351-1769 603-895-5503 web-kare.com maryann@web-kare.com Mary Ann Wells, Knute Klefos Specializing in Industrial Websites, offers Search Engine Marketing, Web Design & Hosting Services

WebAgency — a division of Mouseclicks LLC 71 Spit Brook Road, Suite 209 Nashua, NH 03060 603-891-0304 webagency.com sales@webagency.com Jeremy Milani Digital Strategy, Digital Marketing and Digital Experience

VirgoDesign 17 Grove Street Wolfeboro, NH 03894 603-569-0078 virgodesignstudio.com j@virgodesignstudio.com Jeannette D’Onofrio Over 25 years of Professional Creative Artwork for Marketing Communications, Specializing in Logo, Sign and Print Design.

Ten20 Strategic Communications 109 Riverwalk Way Manchester, NH 03101 603-566-9399 ten20nh.com mike@ten20nh.com Mike DeBlasi Marketing, Advertising, Public Relations, Branding, Strategic Campaigns, Design, Website Build, Consulting, Media Training, Video Production, Content Creation

needed to drive success in marketing and sales programs.

WebAction Group LLC PO Box 245 Hudson, NH 03051 800-881-8047 webactiongroup.com takeaction@webactiongroup.com Steven Forkey Search Engine Optimization, Local Search Marketing, Social Media Management & Marketing, Mobile Websites

True Marketing 90 Washington Street, Suite 301-D Dover, N/A N/A 877-472-8827 info@truemarcom.com Kevin Duffy Brand Strategy & Development, Digital Marketing, Marketing Strategy

Tardis Advertising 378 Thornton Street Portsmouth, NH 03801 603-433-2211 tardisadvertising.com tardis@tardisadvertising.com Thomas Kennedy Advertising incl. Web Pages and Social Media, Graphic Art and Public Relations for Retail, B2B and Nonprofit Agencies

Design, Illustration, Motion Design, Trade Show Exhibit Design

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BUSINESS RESOURCES NH 2020 65

Prioritizing copyright registration is essential

BY DOUGLAS VERGE

The difficulty for many copyright infringement plaintiffs has been the timing of obtaining registration for the copyright. It typically takes at least seven months for the Copyright Office to examine a copyright application and issue a registration certificate.

Doug Verge, a shareholder at the law firm of Sheehan Phinney, is a member of its Intellectual Property Law Practice and chair of its Franchise and Distribution Law Practice Group.

66 BUSINESS RESOURCES NH 2020

Timing is key to recovering statutory damages or attorneys’ fees in the event of a challenge

U

nder current U.S. copyright law, registration of the copyright in a work is not necessary to create the copyright itself. To the contrary, copyright is created the moment the work is fixed in a tangible format, such as on a piece of paper, on a compact disc or even on a computer hard drive. But that does not mean that there is no good reason to register the copyright.

Two of the most important reasons to timely register a copyright are (1) to be able to institute a copyright infringement action and (2) to be able to recover statutory damages and attorneys’ fees.

Under U.S. copyright law, registration is a prerequisite to bringing a lawsuit, and if an unpublished work is not registered prior to the infringement, or if a published work is not registered within three months of the date of first publication of the work, the applicant will not be entitled to recover statutory damages or attorneys’ fees.

This latter point is particularly significant because often it is difficult to prove actual damages in a case of copyright infringement. Statutory damages entitle a plaintiff to recover damages for infringement of a work in an amount between $750 and $30,000, and where infringement is willful, enhanced damages up to $150,000.

The difficulty for many copyright infringement plaintiffs has been the timing of obtaining registration for the copyright. Imagine that you just distributed your self-published book and within a month find out that someone has infringed your copyright by copying and displaying on the internet large portions of your book. So you hurry up and file your copyright application along with the required fee and deposit of your work.

At that point you are all set, right? Prior to March 4, the answer largely depended on which court you brought the lawsuit in. Some courts took the position that because the date

of registration relates back to the date the application was filed along with the fee and deposit, the copyright was “registered” as of the filing date.

Other courts took the position that registration did not occur until after the U.S. Copyright Office examined the application and issued a registration certificate.

But on March 4, 2019, in Fourth Estate Public Benefit Corp. v. Wall-Street.com, the U.S. Supreme Court put an end to this dispute, holding that a work is not registered until the Copyright Office examines the work and issues a certificate of registration.

The court’s decision has significant ramifications for plaintiffs. One of the most significant relates to the timing of a copyright infringement action.

It typically takes at least seven months for the Copyright Office to examine a copyright application and issue a registration certificate.

This means a copyright plaintiff would usually have to wait at least seven months before being able to bring a lawsuit.

There is an option for copyright applicants to seek expedited handling of their applications. Rather than the minimal $35 fee applicable in many cases to register a work online, an applicant can pay the Copyright Office $800 and the Copyright Office will typically (but no guarantee) process the application within five working days from the date of filing the application.

Even with the expedited handling, if the registration certificate is not obtained prior to the infringement with regard to unpublished works, or within three months of the date of first publication for published works, the applicant will not be entitled to recover statutory damages or attorneys’ fees.

Accordingly, the expedited handling would only help if the registration certificate is received before any infringement occurs, or if the work is published, if the expedited

Implement thoughtful internal communication

BY SUSAN GEIER

certificate is received within a period of three months after the date of first publication.

The word “publication” has a very specific meaning under the copyright law. The copyright statute defines publication as “the distribution of copies or phonorecords of a work to the public by sale or other transfer of ownership, or by rental, lease or lending.”

While there is a difference of opinion among authorities on whether posting material on a website is publication, the better view seems to be that such posting would only be considered a display, not publication, unless visitors to the website clearly have the right to download the work posted on the website. Therefore, arguably, the three-month publication grace period would not apply to works posted on a website.

So what does this mean for copyright owners? In an ideal world it would mean that copyright owners obtain copyright registrations before they disclose their works to the public if they want to try to maximize the opportunity to recover statutory damages and attorneys’ fees. But that is not a very realistic scenario in most cases.

Alternatively, the copyright owner could routinely request expedited handling before making a work public. If there are many works, however, the $800 could add up quickly, making that option unrealistic as well. Ultimately, prioritizing is key. If a work is very important, then copyright owners should consider paying the $800 and seeking expedited handling before disclosing the work to the public.

I

n any organization, there is a lot of emphasis on external communication. Do people know who you are and what you do? Is the website working? Is your message getting out there?

How can you draw bigger numbers or raise more money?

All good stuff to be sure, but is the same attention being paid to your employees?

Internal communication may seem like a no-brainer, but for many companies (nonprofit and for-profit), it is often overlooked or perhaps taken for granted. To be fair, it is most often unintentional, but that is sort of the point.

Communicating internally should be intentional, thoughtful and it should go up, down and across. I agree with the saying that good marketing starts at home.

Your employees — all of them — should be your company’s biggest cheerleaders. They are your first audience and should be advocates for the brand. Everyone on staff should understand how their work relates to the company’s mission (you have one, right?) and goals.

It is imperative that employees are part of an ongoing conversation about the organization as a whole, the direction, daily work, the changes — the good, the mundane, the bad and even the ugly. Nothing is worse than employees who feel like they are the last to know or not important enough to know what is happening.

Over the years, I have worked with wellintentioned leaders who hesitate about sharing information saying employees don’t need to know, or the details aren’t finalized, or they assume everyone already knows. Test your assumptions. If there are information gaps, they can get filled with misinformation.

Information is power, so empower your employees with consistent information. Intentional internal communication from everyone can foster a culture of trust and transparency, define your organizational purpose, and help to improve employee engagement. Here are some tips:

• Avoid email for internal communication. Your message may get lost, ignored or misunderstood.

• Hold in-person meetings or stand- ups. These are great for quick conversations and updates.

• Use online tools like blogs, surveys and intranet to tease out employee comments and feedback.

• Written updates like newsletters or messages from the CEO are great as long as they are done on a regular basis.

• Create specific content just for employees. Target your audience.

• Be transparent.

• A one-time message will often not have the desired effect, so focus on finding ways to have conversations using more than one type of method.

• Informed employees feel trusted and good about who they work for and the work that is being done. What a great basis for promoting your organization! When everyone is on the same page, it makes it easier to promote the product, raise funds or build brand awareness.

Susan Geier is a marketing and communications consultant based in Newmarket.

BUSINESS RESOURCES NH 2020 67

MEDIA OUTLETS ALTON The Baysider 5 Water Street Meredith, NH 03253 603-279-4516 603-279-3331 newhampshirelakesandmountains.com baysider@salmonpress.com Issue Date: Thursday Circulation: 5,469 Publisher: Frank Chilinski Editor: Joshua Spaulding BEDFORD Bedford Bulletin 100 William Loeb Drive, PO Box 522 Manchester, NH 03109 603-668-4321 603-624-0727 newhampshire.com/section/newhampshire1408 editor@thebedfordbulletin.com Issue Date: Thursday Circulation: 9,600 Publisher: Joseph W. McQuaid Editor: Christine Heiser The Bedford Journal Phone: 603-673-3100 Nashua, NH 03060 603-594-6599 603-882-5138 cabinet.com/bedford-journal cabnews@cabinet.com Issue Date: Friday Circulation: 9,500 Publisher: Heather Goodwin Henline Editor: Terry Foster BERLIN The Berlin Daily Sun 177 Main Street, PO Box 279 Berlin, NH 03570 603-326-6100 603-737-0149 berlindailysun.com bds@berlindailysun.com Issue Date: Tuesday and Thursday Circulation: 9,000 Publisher: Mark Guerringue Editor: Barbara Tetreault Berlin Reporter 79 Main Street Lancaster, NH 03584 603-788-4939 603-788-3022 newhampshirelakesandmountains.com democrat@salmonpress.com

68 BUSINESS RESOURCES NH 2020

Issue Date: Wednesday Circulation: 2,900 Publisher: Frank Chilinski Editor: Tara Giles CANDIA-AUBURN Candia-Auburn Post 100 William Loeb Drive Manchester, NH 03109 603-206-7800 603-206-7801 unionleader.com/section/newhampshire1412 bmcquaid@unionleader.com Issue Date: Thursday Circulation: 3,150 Publisher: Joseph W. McQuaid President: Brendan McQuaid

CENTER OSSIPEE Carroll County Independent 5 Water Street, PO Box 250 Meredith, NH 03253 603-279-4516 603-279-3331 newhampshirelakesandmountains.com tbeeler@salmonpress.com Issue Date: Thursday Circulation: 4,482 Publisher: Frank Chilinski Editor: Thomas Beeler

CHESTER/HAMPSTEAD Tri-Town Times 118 Hardy Road Londonderry, NH 03053 603-537-2760 603-537-2765 nutpub.net tritowntimes@nutpub.net Issue Date: Thursday Circulation: 4,708 Publisher & Editor: Debra Paul

CLAREMONT Eagle Times 45 Crescent Street, PO Box 888 Claremont, NH 03743 603-543-3100 603-542-9705 Advertising Fax: 603-504-3199 eagletimes.com news@eagletimes.com Issue Date: Monday through Saturday Circulation: 6,000 Publisher: George Sample Editor: Bill Chaisson

COLEBROOK Colebrook Chronicle PO Box 263 Colebrook, NH 03576 603-246-8998 603-246-9918 colebrookchronicle.com editor@colebrookchronicle.com Issue Date: Friday Circulation: 6,000 Publisher: Donna Jordan Editor: Charles Jordan The News and Sentinel 6 Bridge Street, PO Box 39 Colebrook, NH 03576 603-237-5501 603-237-5060 colebrooknewsandsentinel.com editor@colebrooknewsandsentinel.com Issue Date: Wednesday Circulation: 4,300 Publisher: Karen Harrigan Editor: Karen Harrigan

CONCORD Binnie Media 4 Church Street Concord, NH 03301 603-230-9000 603-228-2030 nh1.com General Manager: Massimo Rosati Owner of WBIN-TV and several radio stations, including 105.5 WJYY, 106.3 Frank-FM, 93.3 The Wolf and 107.7 The Pulse Concord Monitor 1 Monitor Drive, PO Box 1177 Concord, NH 03302 603-224-5301 Advertising fax: 603-228-8238 News fax: 603-224-8120 concordmonitor.com news@cmonitor.com Issue Date: Daily Circulation: 12,121 Publisher: Heather McKernan Editor: Steve Leone NH 1 News 4 Church Street Concord, NH 03301 603-230-9000 603-228-2030 nh1.com news@nh1.com General Manager: Massimo Rosati

New Hampshire Public Radio 2 Pillsbury Street, 6th Floor Concord, NH 03301 603-228-8910 or 800-639-4131 603-224-6052 nhpr.org President & CEO: Betsy Gardella News Director: Dan Barrick CONWAY The Conway Daily Sun PO Box 1940 North Conway, NH 03860 603-356-3456 News fax: 603-356-8360 conwaydailysun.com news@conwaydailysun.com Issue Date: Tuesday through Saturday Circulation: 16,100 Publisher: Mark Guerringue Editor: Margaret McKenzie DERRY Derry News 46 West Broadway, Route 102 PO Box 307 Derry, NH 03038 603-437-7000 Advertising Fax: 603-432-4510 News Fax: 603-432-4510 derrynews.com editor@derrynews.com Issue Date: Thursday Circulation: 26,500 Publisher: Karen Andreas Editor: Rosemary Ford DOVER Foster’s Daily Democrat 11 Main Street Dover, NH 03820 603-742-4455 Advertising Fax: 603-740-3461 News Fax: 603-749-7079 fosters.com news@fosters.com Issue Date: Daily Circulation: 10,304 General Manager: Howard Altschiller Townsquare Media LLC 292 Middle Road Dover, NH 03820 603-749-9750 townsquaremedia.com Owner of WOKQ 97.5 FM, WPKQ 103.7 FM and The Shark 102.1 FM

DURHAM New Hampshire PBS 268 Mast Road Durham, NH 03824 603-868-1100 nhptv.org President & CEO: Peter Frid EXETER Exeter News-Letter 111 New Hampshire Avenue Portsmouth, NH 03801 800-439-0303 603-433-5760 seacoastonline.com newsletter@seacoastonline.com Issue Date: Friday Circulation: 3,776 Editor: Patrick Cronin GILFORD Gilford Steamer 5 Water Street Meredith, NH 03253 603-279-4516 x111 603-279-3331 newhampshirelakesandmountains.com steamer@salmonpress.com Issue Date: Thursday Circulation: 4,158 Publisher: Frank Chilinski Editor: Brendan Berube GOFFSTOWN Goffstown News 100 William Loeb Drive Manchester, NH 03109 603-206-7800 603-206-7801 newhampshire.com/section/newhampshire1409 editor@goffstownnews.com Issue Date: Thursday Circulation: 6,800 Publisher: Joseph W. McQuaid Editor: Susan Clark HAMPTON The Hampton Union 111 New Hampshire Avenue Portsmouth, NH 03801 800-439-0303 603-433-5760 seacoastonline.com hamptonunion@seacoastonline.com Issue Date: Friday Circulation: 3,224 Editor: Patrick Cronin

HILLSBOROUGH The Messenger 246 West Main Street, PO Box 1190 Hillsborough, NH 03244 603-464-3388 603-464-4106 granitequill.com granitequill@mcttelecom.com Issue Date: Friday Circulation: 15,000 Publisher: Leigh Bosse Editor: Joyce Bosse HOLLIS/BROOKLINE The Hollis/Brookline Sunday Select 17 Executive Drive Hudson, NH 03051 603-673-3100 603-882-5138 cabinet.com/hollis-brookline-journal cabnews@cabinet.com Issue Date: Sunday Circulation: 5,450 Publisher: Heather Goodwin Henline Editor: Terry Foster HOOKSETT The Hooksett Banner 100 William Loeb Drive Manchester, NH 03109 603-206-7800 603-206-7801 newhampshire.com/section/newhampshire1410 editor@hooksettbanner.com Publisher: Joseph W. McQuaid Editor: Susan Clark HUDSON Hudson/Litchfield News One Campbell Avenue Hudson, NH 03051 603-880-1516 603-879-9707 areanewsgroup.com news@areanewsgroup.com Issue Date: Friday Circulation: 13,000 Publisher: Leonard T. Lathrop Editor: Leonard T. Lathrop KEENE Keene Sentinel 60 West Street, PO Box 546 Keene, NH 03431 603-352-1234 Advertising fax: 603-352-9733

News fax: 603-352-9700 sentinelsource.com news@keenesentinel.com Issue Date: Daily Circulation: 7,362 Publisher: Thomas Ewing Editor: Paul Miller KINGSTON Carriage Towne News 14 Church Street, PO Box 100 Kingston, NH 03848 603-734-9050 603-642-7750 carriagetownenews.com elisha@carriagetownenews.com Issue Date: Thursday Circulation: 25,707 Publisher: Karen Andreas Editor: Elisha Blaisdell

LONDONDERRY Londonderry Times 118 Hardy Road Londonderry, NH 03053 603-537-2760 603-537-2765 nutpub.net londonderrytimes@nutpub.net Issue Date: Thursday Circulation: 10,767 Publisher: Debra Paul Nutfield News 118 Hardy Road Londonderry, NH 03053 603-537-2760 603-537-2765 nutpub.net nutfieldnews@nutpub.net Issue Date: Thursday Circulation: 5,908 Publisher: Debra Paul

LACONIA The Laconia Daily Sun 1127 Union Ave. Laconia, NH 03246 603-737-2026 laconiadailysun.com news@laconiadailysun.com Issue Date: Tuesday through Saturday Circulation: 18,000 Publisher: Adam Hirshan Editor: Roger Carroll LANCASTER Coos County Democrat 79 Main Street Lancaster, NH 03584 603-788-4939 603-788-3022 newhampshirelakesandmountains.com democrat@salmonpress.com Issue Date: Wednesday Circulation: 5,400 Publisher: Frank Chilinski Editor: Tara Giles LITTLETON Littleton Courier 79 Main Street Lancaster, NH 03584 603-788-4939 603-788-3022 newhampshirelakesandmountains.com courierreporter@salmonpress.com Issue Date: Wednesday Circulation: 5,012 Publisher: Frank Chilinski Editor: Tara Giles

MANCHESTER The Hippo 49 Hollis Street Manchester, NH 03101 603-625-1855 603-625-2422 hippopress.com news@hippopress.com Issue Date: Thursday Circulation: 41,388 Publisher: Jody Reese Editor: Amy Diaz NH Business Review 150 Dow Street Tower 1, 2nd Floor Manchester, NH 03101 603-624-1442 603-624-1310 nhbr.com jfeingold@nhbr.com Issue Date: Bi-Weekly Friday Circulation: 50,000 Publisher: Sharron McCarthy Editor: Jeff Feingold New Hampshire Union Leader & New Hampshire Sunday News 100 William Loeb Drive, PO Box 9555 Manchester, NH 03108 603-668-4321 Advertising Fax: 603-641-9773 News Fax: 603-668-0382 unionleader.com bmcquaid@unionleader.com Issue Date: Daily Circulation: 48,000 Publisher: Joseph W. McQuaid President: Brendan McQuaid BUSINESS RESOURCES NH 2020 69

MEDIA OUTLETS Saga Communications 500 Commercial Street Manchester, NH 03101 603-669-5777 sagacom.com Owner of WZID 95.7 FM, WFEA 1370 AM, 96.5 The Mill and 103.1 The Outlaw General Manager: Bob Cox WMUR-TV Channel 9 100 South Commercial Street Manchester, NH 03101 603-669-9999 603-641-9005 wmur.com General Manager: Jeff Bartlett MEREDITH Meredith News & Newfound Landing 5 Water Street Meredith, NH 03253 603-279-4516 603-279-3331 newhampshirelakesandmountains.com brendan@salmonpress.news Issue Date: Thursday Circulation: 3,121 Publisher: Frank Chilinski Editor: Brendan Berube MERRIMACK The Merrimack Journal 110 Main Street, Suite 1 Nashua, NH 03060 603-673-3100 603-673-8250 cabinet.com cabnews@cabinet.com Issue Date: Sunday Circulation: 11,000 Publisher: Heather Goodwin Henline Editor: Terry Foster MILFORD The Cabinet Press Inc. 110 Main Street, Suite 1 Nashua, NH 03060 603-673-3100 603-882-5138 cabinet.com cabnews@cabinet.com Issue Date: Thursday Circulation: 2,050 Publisher: Heather Goodwin Henline Editor: Matthew A. Burdette

70 BUSINESS RESOURCES NH 2020

NASHUA The Telegraph 110 Main Street, Suite 1 Nashua, NH 03060 603-594-1200 nashuatelegraph.com news@nashuatelegraph.com Issue Date: Daily Circulation: 15,500 Publisher: Heather Goodwin Henline Editor: Matthew A. Burdette PETERBOROUGH Monadnock Ledger-Transcript 20 Grove St., PO Box 36 Peterborough, NH 03458 603-924-7172 Advertising Fax: 603-924-3681 News Fax: 603-924-3681 ledgertranscript.com news@ledgertranscript.com Issue Date: Twice weekly Circulation: 5,383 Publisher: Heather McKernan Editor: Ben Conant, Meghan Pierce PITTSFIELD The Suncook Valley Sun 21 Broadway, PO Box 156 Pittsfield, NH 03263 603-435-6291 suncookvalleysun.com svsun@aol.com Issue Date: Wednesday Circulation: 8,388 Publisher: Ross Morse Editor: Ross Morse PLYMOUTH/BRISTOL Plymouth Record Enterprise 5 Water Street Meredith, NH 03253 603-279-4516 603-279-3331 newhampshirelakesandmountains.com record@salmonpress.com Issue Date: Thursday Circulation: 4,106 Publisher: Frank Chilinski Editor: Brendan Berube PORTSMOUTH Portsmouth Herald 111 New Hampshire Avenue Portsmouth, NH 03801 800-439-0303 603-433-5760

seacoastonline.com news@seacoastonline.com Issue Date: Daily Circulation: 9,589 Editor: Richard Fabrizio SALEM The Salem Observer 100 William Loeb Drive Manchester, NH 03109 603-206-7800 603-206-7801 newhampshire.com/section/newhampshire1411 editor@salemobserver.com Publisher: Joseph W. McQuaid Editor: Christine Heiser

jgregg@vnews.com Issue Date: Daily Circulation: 14,500 Publisher: Dan McClory News Editor: John Gregg The North Woods Weekly 6 Bridge Street PO Box 39 Colebrook, NH 03576 603-237-5501 603-237-5060 northwoodsweekly.com editor@northwoodsweekly.com Issue Date: Friday Circulation: 15,000 Publisher: Karen Harrigan Editor: Karen Harrigan WINDHAM

SUTTON InterTown Record 1719 Route 114, PO Box 162 North Sutton, NH 03260-0162 603-927-4028 intertownrecord.com info@intertownrecord.com Issue Date: Tuesday Circulation: 2,250 Publisher: Annette Vogel Editor: Sasha Wolfe

Windham Independent News 233 Range Road Windham, NH 03087 603-898-7874 windhampublishing.com windependentnews@aol.com Issue Date: Weekly, Fridays Circulation: 3,500 Publisher: Jon Carpenter Editor: Jon Carpenter WINNISQUAM

WARREN Northcountry News PO Box 118 North Salem, NH 03073 603-328-5071 northcountrynewsnh.com ncnewsnh@gmail.com Issue Date: Every other Friday Circulation: 9,000 Publisher: Bryan Flagg Editor: Bryan Flagg

Winnisquam Echo 5 Water Street Meredith, NH 03253 603-279-4516 x111 603-279-3331 newhampshirelakesandmountains.com record@salmonpress.com Issue Date: Thursday Circulation: 7,333 Publisher: Frank Chilinski Editor: Brendan Berube WOLFEBORO

WEST LEBANON Great Eastern Radio 106 North Main Street West Lebanon, NH 03784 603-298-0332 greateasternradio.com Owner of several radio stations, including 107.7 The Pulse, KIXX 101.9 and Q-106 Valley News 24 Interchange Drive, PO Box 877 West Lebanon, NH 03784 603-727-3217 603-298-0212 vnews.com

Granite State News 5 Water Street Meredith, NH 03253 603-279-4516 603-279-3331 newhampshirelakesandmountains.com grunter@salmonpress.com Issue Date: Thursday Circulation: 5,000 Publisher: Frank Chilinski Editor: Brendan Berube

Source: NHBR Survey

PRINTERS AND PRINT SERVICES DARTMOUTH-LAKE SUNAPEE REGION Dartmouth Printing Company 69 Lyme Road Hanover, NH 03755 603-643-2220 sheridan.com pat.stricker@sheridan.com Pat Stricker Magazine, Journal & Catalog Printing, Publishing Services and Technology Provider Echo Communications Inc. 59 Pleasant Street, PO Box 2300 New London, NH 03257 603-359-7355 echocominc.com mark@echocominc.com Mark Belden Award-winning, Digitally Integrated 4-color Print Communications Service Provider: Design, Print, Mail, Fulfillment R.C. Brayshaw & Co. 45 Waterloo Street Warner, NH 03278 603-456-3101 603-456-3105 rcbrayshaw.com tbrayshaw@rcbrayshaw.com Thomas Brayshaw Offset & Digital Printing, Wide Format Printing, CD/DVD Duplication, Binding, Direct Mail, Promotional Products, Web Services

LAKES REGION The Kingswood Press 26 Mill Street, PO Box 506 Wolfeboro, NH 03894 603-569-3017 603-569-3132 kingswoodpress.com kingswoodpress@gmail.com William Swaffield Commercial Job Printing including featuring Digital Color, Full Bindery Tylergraphics Inc. 14 Lexington Drive, Suite 2 Laconia, NH 03246 603-524-6625 603-528-6386 tylergraphics.com wade@tylergraphics.com Wade Heberling Commercial Offset & Digital Printing with Automated Mailing Services

MERRIMACK VALLEY REGION Allegra Marketing Print Mail 128 South River Road, Woodbury Court Bedford, NH 03110 603-669-0005 603-669-8613 allegrabedford.com info@allegrabedford.com Steve Chaisson Marketing communications provider offering Print & Mailing Services, Banners & Posters, Ad Specialties & Online Solutions.

Alphagraphics 97 Main Street Nashua, NH 03060 603-595-1444 603-881-5557 alphagraphics.com/us277 us277@alphagraphics.com David Orpin Business and Marketing Printing, Marketing Services, Signs and Large Graphics, Branded Apparel Ben Franklin Printers Inc. 39 Londonderry Turnpike Hooksett, NH 03106 603-627-1818 603-641-6259 benfranklinprinters.com bfp@benfranklinprinters.com Marc Pinsonneault Commercial Printing BIGraphics Inc. 472 Amherst Street #18 Nashua, NH 03063 603-594-8686 603-578-9794 bigraphicsinc.com info@bigraphicsinc.com Joseph Dumont Large Format Digital Printing & Exhibit Materials Provider Bovie Screen Process Printing Co. 4 Northeast Avenue, PO Box 720 Concord, NH 03302 603-224-0651 603-224-4908 bovie.com print@bovie.com David Gintzler Gary Shirk Industrial, FunctionalPrinting, Plastic Fabrication, Membrane Switches, Graphic Overlays Product Marketing, Displays Budget Document Technology 542 Harvey Road

Manchester, NH 03103 603-622-9631 603-627-5553 bdtme.com info@bdtme.com Tom Ouellette Print Device Repairs, Supplies and Print Environment Optimization

Graphic Consumer Services PO Box 368 Candia, NH 03034 603-483-5355 graphicsnh.com promotions@graphicsnh.com Rick Bouthiette Printing & Promotional Products

Capitol Copy Inc. 100 N. Main Street Concord, NH 03301 603-226-2679 capitolcopy.com production@capitolcopy.com Ken Kreis Effective July 2019, Seelye & Schulz has merged with Melanson Heath

Harris Trophy 18 Hanover Street Manchester, NH 03101 603-669-3984 603-669-4984 harristrophy.com awards@harristrophy.com Frank Fraitzl, Lisa Fraitzl Corporate Awards, Sports Awards, Plaques, Medals, Engraving, Copying, Business Cards, Rubber Stamps

Colonial Printing 143 Middle Street Manchester, NH 03101 603-622-4282 603-623-8499 colonialprintingnh.com sales@colonialprintingnh.com Jeffrey Boles Commercial Offset Printing, Graphic Design, Bindery, Wedding Invitations, Yard Signs, Promotional Products Craftsmen Press 134 Hodgdon Road Weare, NH 03281 603-529-6119 603-529-6456 craftsmenpress.com craftsmenpress@comcast.net Michael Beaule Commercial & Municipal Printing, Full Color, Wide Format, Banners and Restaurant Advertising Placemats Cummings Printing Company 4 Peters Brook Drive, PO Box 16495 Hooksett, NH 03106 800-647-0035 603-623-5132 cummingsprinting.com info@cummingsprinting.com John Foss Publication Printing Granite Image Epsom Circle Shoppes, 940 Suncook Valley Hwy. #17, PO Box 683 Epsom, NH 03234 603-736-6056 603-736-6089 granite-image.com print@granite-image.com Denise Robinson Commercial Printing and Copies, Banners, Full-Color Printing, Wedding Invitations, Business Checks

Kase Printing, Inc. 13 Hampshire Drive, Unit 12, Hudson, NH 03051 603-883-9223 603-883-9232 kaseprinting.com sales@kaseprinting.com Mike Ribaudo 40� Offset + Digital Printed Catalogs, Newsletters, Mailing, Hard & Soft-Cover Books, Map-Folded Medical Device IFU’s & more Keystone Press 9 Old Falls Road Manchester, NH 03103 603-622-5222 603-622-9432 keystonepress.com dan@keystonepress.com Daniel Biron Commercial Print and Mail with Variable Data we can personalize each mail piece, Banners, Signs, Promotional Items and more.

Liberty Press Inc. 660 Mast Road Manchester, NH 03102 603-641-1991 603-641-1992 libertypress@comcast.net J. Claude Laroche Commercial & Social Printing Minuteman Press of Concord 93 Storrs Street Concord, NH 03301 603-225-3713 603-225-9916 concord-nh.minutemanpress.com concord-nh@minutemanpress.com Sue & Ray Beland Printing, Copying BUSINESS RESOURCES NH 2020 71

PRINTERS AND PRINT SERVICES New England Duplicator 8030 South Willow Street Manchester, NH 03103 603-623-7080 nedupe.com info@nedupe.com Mark Wheeler Digital Printing, Binding, Black/ Color Plotting, Large Format Color, Banners, Signs, Trade Show, Direct Mail, Graphic Design NH Print & Mail Services 30 Terrill Park Drive Concord, NH 03301 603-226-4300 603-226-4399 nhprintmail.com info@nhprintmail.com Kevin Boyarsky Business Printing Services, Mailing, First-Class Presort, Wide Format, Promotional Products Optimum Bindery Services of N.E. Inc. 120 Northeastern Blvd, Unit 1 Nashua, NH 03062 603-886-3889 603-595-4387 optimumbindery.com info@optimumbindery.com Cheryl Newell Bookbinding and Finishing Services Papergraphics 4 John Tyler Street Merrimack, NH 03054 800-499-1835 603-880-1751 papergraphicsonline.com info@papergraphics.biz Karen L Hall, Frank Lagana Commercial printers providing best in quality & service; direct mail, fulfillment Premier Printing & Embroidery 3 School Street, PO Box 2069 Hillsborough, NH 03244 603-464-5321 603-464-5859 speedyprintingnh.com info@premierprintingnh.com Bonita Hadley Copying, Printing, Oversized Copies, Custom Embroidery and Screen Printing Print NH 97 Eddy Road #4 Manchester, NH 03102 603-657-7079 603-657-7087 printnh.com

72 BUSINESS RESOURCES NH 2020

print@printnh.com Project Consultation, Graphic Design, Large-Format Signs and Vehicle Wraps Puritan Capital 95 Runnells Bridge Road Hollis, NH 03049 603-889-4500 603-889-6551 print@puritanpress.com Jay W. Stewart Commercial Multi-Color, Sheet-Fed Offset Printing Signature Digital Imaging 880 Candia Rd. Units 7, 8, & 9, PO Box 16328 Manchester, NH 03109 603-624-4025 signaturenh.com info@signaturenh.com Shawn Broden Full Color Digital Printing, Large and Small Scanning, Digital Plotting, Bid Document Management, Reprographics Sir Speedy Printing & Copy Center 41 Elm Street Manchester, NH 03101 603-625-6868 603-624-8327 sirspeedyofnh.com info@sirspeedyofnh.com Dick Stonner, Jay Stonner Digital Printing & Copying, Graphic Design, Marketing and Advertising Concepts and Direct Mail Services Spectrum Marketing Companies 95 Eddy Road, Suite 101 Manchester, NH 03102 603-627-0042 603-627-1637 spectrummarketing.com kevinl@spectrummarketing.com Kevin Lash, Richard Pease Direct Mail, Printing, Large-Format Signs, Branded Apparel, Promotional Products and Publishers of Spectrum Monthly Talient Action Group 105 Faltin Drive Manchester, NH 03103 603-703-0795 talientactiongroup.com orders@talientaction.com Sean Owen Digital Printing, Variable Data Printing, Mail Services, Web2Print Portals, Large Format

Town & Country Reprographics Inc. 10 Ferry Street, Suite 120 Concord, NH 03301 603-226-2828 603-225-8437 reprographic.com info@reprographic.com Daniel Biron Print and Mail use Variable Data to personalize each mail piece, Graphic Design, Banners, Signs, Promotional Items and more.

Wharf Industries Printing Inc. 3 Lexington Road, Unit 2, PO Box 367 Windham, NH 03087 603-421-2566 603-421-1807 wharfindustries.com mcomeau@wharfindustries.com Michael Comeau Full-Service, Quality Color Printing & Digital High-Speed Copying

MONADNOCK REGION Curry Copy Center of Keene 7 Emerald Street Keene, NH 03431 603-352-9542 603-357-9335 currykeene.com cpos@myfairpoint.net Eddie Fitz-Simon Printing, Copying, Retail Office Supplies Savron Graphics LLC 32 Fitzgerald Drive, Suite 1, PO Box 250 Jaffrey, NH 03452 603-532-7726 603-532-4460 savron.com savron@savron.com Rob Crowley General Quick Printing, Color Copying, Faxing & Rubber Stamps Sterling Business Print & Mail 206 Concord Street Peterborough, NH 03458 603-924-9401 603-924-9247 sbc@sbcnh.com George Sterling Business Logo, 4 Color Printing Mailings, Color Copies, Envelopes, Stationery

SEACOAST REGION AMI Graphics 223 Drake Hill Road, PO Box 157 Ctr. Strafford, NH 03815 603-664-7174 amigraphics.com info@amigraphics.com Edward Miles Large & Grand Format Printing, Banners, Billboards, Retail POP Signs, Vehicle Graphics & Wraps, Trade Show Graphics Allegra Marketing Print Mail 195 New Hampshire Ave., Pease International Tradeport Portsmouth, NH 03801 603-433-4680 603-427-0680 www.allegraportsmouth.com info@allegraportsmouth.com Steve Chaisson Marketing communications provider offering Print & Mailing Services, Banners & Posters, Ad Specialties & Online Solutions Galligher Printing Services PO Box 1096 Exeter, NH 03833 603-672-4540 galligherprinting.com GPS@galligherprinting.com Dennis Galligher Print Production Services ImageWise, Design & Printing Services 113 Lafayette Road Hampton Falls, NH 03844 603-926-6742 603-926-4644 imagewisegraphics.com sales@imagewisegraphics.com Eric Lindsay Digital and Offset Printing, Graphic Design Kelley Solutions Inc. 210 West Road, Unit 7 Portsmouth, NH 03801 603-431-3881 603-430-6855 kelleysolutions.com skelley@kelleysolutions.com Lisa Finneral, Shawn Kelley Evaluates & Organizes Your Print and Promotional Needs through a Uniquely Methodical and Measurable Process Lilac Printing 189 Wakefield Street Rochester, NH 03867

NOTIFICATIONS 603-332-0511 877-577-7241 lilacprinting.com lilacprinting@yahoo.com Marlene Graves Offset & Digital Printing, Signs & Banners New England Printing & Copying 599 Lafayette Road #4 Portsmouth, NH 03801 603-431-0142 603-431-1024 newenglandprinting.com info@newenglandprinting.com Alan Higginbotham Print & Digital Copying Services Phineas Graphics 108 Penhallow Street Portsmouth, NH 03801 603-436-4402 603-436-1052 phineasgraphics.com info@phineasgraphics.com Susan Kress Hamilton Graphic Identity, Publication Design and Digital, Offset and Letterpress Printing for Businesses and Individuals RAM Printing Inc. 5 Commerce Park Drive East Hampstead, NH 03826 603-382-7045 603-382-7629 ramcompanies.com wzaremba@ramcompanies.com Walter Zaremba Commercial Printing, Large Format and Mailing Services Relyco Sales Inc. 121 Broadway, PO Box 1229 Dover, NH 03820 603-742-0999 603-742-9993 relyco.com msteinberg@relyco.com Michael Steinberg Business Printing and Payment Solutions

OFF

WHITE MOUNTAIN REGION Minuteman Press of North Conway 1305 White Mountain Highway, Rte. 16, PO Box 1830 North Conway, NH 03860 603-356-2010 603-356-8367 ncmmp.com minuteman@ncmmp.com Patrick Kittle Commercial Printing, Banners, Brochures, Stationery, Mailing Services, Graphic Design, High Speed Copying, Reprographic Service Minuteman Press of Plymouth 44 Main Street Plymouth, NH 03264 603-536-2410 plymouth-nh.minutemanpress.com plymouth@minutemanpress.com Susan Fitzgerald All printing needs including Wideformat Printing, banners, marketing mailing services

Our daily struggle with digital over-stimulation is continuous and real. With emails, pop-up ads, and notifications, we are often in sensory overload. Reading a print publication is a focused experience outside of the digital realm. Printed content has tested better with brand recall than digital, and is easier on the eyes. Bottom line: printed publications provide readers with a meaningful and memorable experience.

We help you create compelling publications so your readers truly understand the allure of the printed word.

cummingsprinting.com

Source: NHBR Survey

WHARF INDUSTRIES PRINTING, INC. Quality, Service & Pride • • • •

Brochures Manuals Carbonless Forms Stationery

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Business Cards Labels Newsletters Custom Pads

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Quotes available by Phone, Fax or Visit us at our web site: www.wharfindustries.com

CONCORD OFFICE: 107 Storrs Street Concord, NH 03301 Tel: 603-224-5323 Fax: 603-224-5334

UNSURPASSED SERVICES: Mailing At First Resort, we specialize in orchestrating and managing your direct mail campaigns. From defining your objectives, to advising on postal regulations and how they impact your design, maintaining proprietary and targeted mail lists, you can trust that your critical project will be accurate, timely and on budget!

3 Lexington Rd., Unit 2 • Windham, NH 03087 Tel: 603-622-9748 • Fax: 603-421-1807 Visit us at: www.frmarketing.net

Graphic Design Printing List Management Direct Mailing Strategies

BUSINESS RESOURCES NH 2020 73

Zero-energy buildings save by self generating power

BY TOM BURACK

Initial construction costs for zero energy buildings can be higher than for traditional buildings, but on a monthly cash flow basis, zero energy buildings are usually cheaper because they use far less energy to start with and inexpensively generate for themselves all the actual energy that they need.

Attorney Tom Burack of Sheehan Phinney Bass & Green is the former commissioner of the NH Department of Environmental Services. He can be reached at tburack@sheehan.com

74 BUSINESS RESOURCES NH 2020

Even existing buildings can draw cost-savings from energy-efficient modifications

I

magine this: You own a commercial building, but the net amount of energy that you must purchase to heat and cool and light the building is zero. That's right — zero.

Or imagine this: You’re a residential landlord, and the net energy usage by your rental units is zero. That’s right. Zero.

You’d think this was crazy talk — except for one thing: This is happening, and it’s even starting to happen here in New Hampshire. And if it can be done here, with our climate, it can be done pretty much everywhere.

In West Lebanon, Twin Pines Housing, a nonprofit that builds and manages affordable housing for low- and moderate-income households, will soon open the Tracy Community Housing Project, a 29-unit net-zero energy apartment building that will make all the energy on-site that it needs to operate. This highly energy-efficient building will keep rental rates down and affordable over the long-term.

There’s an ever-growing number of ways to help cut building energy usage and the seemingly ever-increasing costs that go with utility bills, and the National Institute of Building Sciences has cataloged many of these tools and approaches.

With new buildings, it starts with applying design strategies that reduce the demand or need for energy. For example, the Tracy Community building’s envelope will include R40 insulated walls, an R60 roof, sun control and shading devices, and triple-glazed windows, making it easier to maintain a steady indoor temperature year-round.

Zero-energy buildings (ZEBs) also often employ features like natural ventilation to ensure excellent indoor air quality, and water conservation. The Tracy Street build-

ing’s design is so efficient that it will only use 10% to 20% as much energy as a comparable-sized standard apartment building.

Couple this structural skeleton with highly efficient equipment and systems, like highperformance air source heat pumps for heating and cooling, and LED lighting with smart controls, as well as on-site generation of renewable power with rooftop and side panel solar arrays, solar water heating, wind turbines, geothermal energy or even fuel cells, and you have a complete net-zero energy building.

The Tracy Community building will sport over 450 high efficiency solar panels to generate about 180 kilowatts of electricity — enough to meet the needs of all the building’s tenants.

FINANCIAL BENEFITS Initial construction costs for ZEBs can be higher than for traditional buildings, but Bill Maclay, the architect who designed the Tracy building, contends that on a monthly cash flow basis, ZEBs are usually cheaper because they use far less energy to start with and they inexpensively generate for themselves all the actual energy that they need.

The Net Zero Foundation, which is focused on helping to cut the roughly 40% of total U.S. energy use that is consumed by buildings, points out that, with ZEBs, the total cost of ownership is lower, the resale price is higher, and the relative value increases compared to traditional buildings as energy costs continue their inexorable upward trajectory.

And those are just some of the financial benefits that come with the better quality of ZEBs, which hold their temperature longer during extended winter power outages,

have better indoor air quality, automatically conserve energy and have more reliable energy systems.

Of equal moment, new, on-site battery storage technologies are now commercially available and economically viable, and these can be combined with on-site renewable generating capacity to virtually assure an uninterrupted power supply for several days without the need for a backup propane-, gasor diesel-powered electric generator.

ZEBs of the future may increasingly be part of a “distributed” power system in which each building stands on its own by generating all of its own power and balancing its load with on-site battery storage. But, as with the Tracy Community building, it’s likely that for many decades to come most buildings will still be connected to the existing electric power grid, and this is where another important concept that can help cut energy costs comes in — “net metering.”

Simply put, solar panels or other sources of renewable energy on a building are connected to the electric power grid of the local electric utility company and any surplus power generated by the building is trans-

ferred onto the grid, so that the building’s total cost of electricity is reduced or offset by the value of the power that it sends to the grid.

While there are unresolved policies in some states around what price a building owner should be paid for the power it sends to the grid, the cost of generating electricity at the building scale can actually be lower than the cost of generation at large, utility-scale power plants. Building owners are likely to see on-site generation as a long-term economic no-brainer even as they continue to pay service charges to help ensure that the overall electrical grid is wellmaintained so there’s a stable power supply at the community and regional levels.

ENERGY PERFORMANCE CONTRACTS Already own a building that’s an energy hog? Don’t despair: Existing buildings can be retrofitted to move toward a ZEB profile, even if they may not be able to become net generators of power.

The growing use of energy performance contracts allows building owners to take

advantage of the expertise and capital of energy service companies. Under this business model, two energy service companies study a building’s current energy usage and develop and fund projects that cut energy costs and reduce operations and maintenance expenses, and are paid a percentage of the actual savings over a defined time period.

This and other forms of energy performance contracts enable building owners, including state governments, to replace heating systems, upgrade to LED lighting systems and even install solar panels using someone else’s money if they don’t have other access to capital.

In addition, the state’s electric utility companies have financial incentives and programs to help building owners work with energy service companies and other experts to help reduce their energy demand and costs. So, truly, that concept of net-zero energy buildings may not be so crazy after all.

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BUSINESS RESOURCES NH 2020 75

ENERGY SUPPLIERS Agera Energy LLC 555 Pleasantville Road, S107

Briarcliff Manor, NY 10510 844-692-4372 ageraenergy.com Franchise Areas: Eversource, Liberty, NHEC, Unitil Ambit Energy

1801 North Lamar St., Suite 200 Dallas, TX 75202 877-282-6248 ambitenergy.com Franchise Areas: Eversource, Liberty, NHEC, Unitil Calpine Energy Solutions

401 West A Street, Suite 500 San Diego, CA 92101 877-273-6772 calpinesolutions.com Franchise Areas: Eversource, Liberty, Unitil Champion Energy Services LLC

1500 Rankin Road, Suite 200 Houston, TX 77073 844-856-9382 championenergyservices.com Franchise Areas: Eversource, Unitil CleanChoice Energy Inc.

1055 Thomas Jefferson St., NW, Suite 650 Washington, DC 20007 888-444-9452 cleanchoiceenergy.com Franchise Areas: NHEC Consolidated Edison Solutions Inc.

25 Corporate Dr., Suite 310 Burlington, MA 01803 800-316-8011 ConEdisonSolutions.com Franchise Areas: Eversource, Liberty, Unitil Constellation

1310 Point Street Baltimore, MD 21231 888-288-0218 constellation.com Franchise Areas: Eversource, Liberty, NHEC, Unitil CS Berlin Ops, Inc.

Inselin, NJ 08830 888-925-9115 business.directenergy.com Franchise Areas: Eversource, Liberty, NHEC, Unitil Direct Energy Services LLC

12 Greenway Plaza, Suite 250 Houston, TX 77046 866-348-4193 directenergy.com Franchise Areas: Eversource EDF Energy Services LLC 601 Travis Street, Suite 1700

Houston, TX 77041 877-432-5430 edfenergyservices.com Franchise Areas: Eversource, Liberty, Unitil Electricity N.H. LLC

PO Box 1150 Auburn, ME 04211 800-549-6160 enhpower.com Franchise Areas: Eversource, Liberty, NHEC, Unitil Energy Rewards LLC

535 Connecticut Avenue, 6th Floor Norwalk, CT 06854 866-842-1084 fairpointenergy.com Franchise Areas: Unitil ENGIE Resources Inc.

1990 Post Oak Blvd., Suite 1900 Houston, TX 77056 888-232-6206 engieresources.com Franchise Areas: Eversource, Liberty, NHEC, Unitil Eversource

780 N. Commercial Street Manchester, NH 03101 800-662-7764 eversource.com Coverage Areas: Services 70% of customers served by the four main utilities in urban southern to rural northern areas.

Everyday Energy LLC

One Community Street Berlin, NH 03570 603-334-1136 Franchise Areas: Eversource, Unitil

1055 Washington Blvd., 7th Floor Stamford, CT 06901 844-684-5506 comcastenergyrewards.com Franchise Areas: Eversource, Unitil

Direct Energy Business LLC

First Point Power LLC

1001 Liberty Avenue Pittsburg, PA 15222 888-635-0827 business.directenergy.com Franchise Areas: Eversource, Liberty, NHEC, Unitil Direct Energy Business Marketing LLC

194 Wood Ave. South, Suite 200

76 BUSINESS RESOURCES NH 2020

300 Jefferson Blvd., Suite 104 Warwick, RI 02888 888-875-1711 firstpointpower.com Franchise Areas: Eversource, Liberty, NHEC, Unitil Liberty Utilities

15 Buttrick Road Londonderry, NH 03053 800-375-7413 electric, 800-833-4200

natural gas libertyutilities.com Coverage Areas: Electric coverage for greater Salem, greater Lebanon/Hanover and Walpole areas. Gas coverage along I-93 from Nashua to Laconia and Keene.

SmartEnergy Holdings LLC

Mega Energy of New Hampshire LLC

South Jersey Energy Company

2150 Town Square Place, Suite 711 Houston, TX 77056 855-810-6342 megaenergyllc.com Franchise Areas: Eversource

1 South Jersey Plaza Folsom, NH 08037 800-266-6020 southjerseyenergy.com Franchise Areas: Eversource, Liberty, NHEC, Unitil

Mint Energy LLC

Summer Energy Northeast, LLC

New Hampshire Electric Cooperative Inc.

Texas Retail Energy, LLC

1 Rounder Way, Suite 220 Burlington, MA 01803 877-611-6468 mintenergy.net Franchise Areas: Eversource

579 Tenney Mountain Hwy. Plymouth, NH 03264 800-698-2007 nhec.com Coverage Areas: Approximately 115 towns in central and northern region.

NextEra Energy Services of New Hampshire LLC

20455 State Highway 249, Suite 200 Houston, TX 77070 866-960-4392 nexteraenergyservices.com Franchise Areas: Eversource, Liberty, NHEC, Unitil Nordic Energy Services LLC

One Tower Lane, Suite 300 Oakbrook Terrace, IL 60181 877-808-1022 nordicenergy-us.com Franchise Areas: Eversource, Liberty, NHEC, Unitil North American Power and Gas LLC

20 Glover Avenue Norwalk, CT 06850 888-313-9086 napower.com Franchise Areas: Eversource, Liberty, Unitil PNE Energy Supply LLC

Trade name: Power New England 5 Dartmouth Drive, Suite 301 Auburn, NH 03032 888-669-1685 PowerNE.com Franchise Areas: Eversource, Liberty, Unitil, NHEC Reliant Energy Northeast LLC

3711 Market Street, 10th Floor Philadelphia, PA 19104 855-500-8703 nrghomepower.com Franchise Areas: Eversource

400 Madison Avenue, Suite 9A New York, NY 10017 800-443-4440 smartenergy.com Franchise Areas: Eversource, Unitil

800 Bering Drive, Suite 250 Houston, TX 77057 888-594-9299 summerenergy.com Franchise Areas: Eversource, Liberty, NHEC, Unitil 2001 Southeast 10th Street Bentonville, AR 72716 479-204-0845 Franchise Areas: Eversource, Unitil Town Square Energy

3950 E Riggs Road Chandler, AZ 85249 877-430-0093 townsquareenergy.com Franchise Areas: Eversource, Unitil TransCanada Power Marketing Ltd.

110 Turnpike Road, Suite 203 Westborough, MA 01581 877-634-2928 transcanada.com Franchise Areas: Eversource, Liberty, Unitil Unitil

6 Liberty Lane West Hampton, NH 03842 800-852-3339 unitil.com Coverage Areas: Approximately 75,000 electric and 30,000 natural gas customers in the seacoast and capital areas.

Viridian Energy LLC

535 Connecticut Avenue, 6th Floor Norwalk, CT 06854 866-663-2508 viridian.com Franchise Areas: Eversource, Unitil XOOM Energy New Hampshire LLC

11208 Statesville Road, Suite 200 Huntersville, NC 28078 888-997-8979 xoomenergy.com Franchise Areas: Eversource Source: New Hampshire Public Utilities Commission, NHBR Research

ENERGY EFFICIENCY CONSULTANTS AEC Group 13 Water Street Newmarket, NH 03857 603-200-0096 aecgr.com Contact Person: Tim Nichols, P.E. tim@aecgr.com

Aramark 275 Clay Street Manchester, NH 03103 617-480-5479 aramarktechservices.com Contact Person: Bruce Sutter sutter-bruce@aramark.com

Buffalo Energy 5763 Seneca Street Elma, NY 14059 716-677-4899 buffalo-energy.com Contact Person: Fred Fellendorf fred@buffalo-energy.com

CHA Consulting, Inc. 575 Broadway, Suite 301 Albany, NY 12207 518-453-4579 chacompanies.com Contact Person: Chris Stump cstump@chacompanies.com

CSI Engineering 999 Broadway, Suite 206 Saugus, MA 01906 781-233-4808 conedisonsolutions.com Contact Person: John Cass cass@csiengineers.com

Celtic Energy|NV5 437 Naubuc Ave., Suite 106 Glastonbury, CT 06033 860-882-1515 celticenergy.com Contact Person: Walt Donzila wdonzila@celticenergy.com

ConEdison Solutions 25 Corporate Drive, Suite 310 Burlington, MA 01803 781-203-2705 conedisonsolutions.com Contact Person: Ken Nathanson nathansonk@conedsolutions.com

Environmental Systems Corporation 18 Jansen Court West Hartford, CT 06110 860-953-8800 esccontrols.com Contact Person: Mike Amedeo m.amedeo@esccontrols.com

Energy Efficient Investments 19D Star Drive Merrimack, NH 03054 603-423-6000 eeiservices.com Contact Person: Tom LoPizzo tlopizzo@eeiservices.com

GDS Associates 1155 Elm Street, Suite 702 Manchester, NH 03101 603-656-0336 gdsassociates.com Contact Person: Matt Siska matt.siska@gdsassociates.com

M.J. Welty and Associates

Sparhawk Group

6 Walters Way Stratham, NH 03885 603-772-3109 mjwelty.com Contact Person: Mike Welty mike@mjwelty.com

The Sparhawk Mill, 81 Bridge St., Suite 107 Yarmouth, ME 04096 207-846-7726 sparhawkgroup.com Contact Person: Joe Lloyd jlloyd@sparhawkgroup.com

NV5

Taitem Engineering

200 Brickstone Square Andover, MA 01810 978-296-6200 nv5.com Contact Person: Kim DiGiovanni kim.digiovanni@nv5.com

110 South Albany Street Ithaca, NY 14850 607-277-1118 taitem.com Contact Person: Jim Holahan jholahan@taitem.com

Nova Consulting

Turner Building Science and Design, LLC

63 Federal Street Portland, ME 04101 800-939-8339 novaconsulting.com/energy-efficiency Contact Person: Keely Felton keely.felton@novaconsulting.com

27 Locke Road Concord, NH 03301 603-228-1122 turnerbuildingscience.com Contact Person: Steven Caulfield scaulfield@turnerbuildingscience.com

Prism Energy Services Harriman 33 Jewel Court, Suite 101 Portsmouth, NH 03801 603-626-1242 harriman.com Contact Person: Jeffrey LaPierre, P.E., LEED AP jlapierre@harriman.com

Honeywell Energy and Environmental Solutions 17 Windsor Green Road Greenland, NH 03840 603-767-8058 honeywell.com Contact Person: James Lucy james.lucy@honeywell.com

Johnson Controls Inc. 915 Holt Avenue #7 Manchester, NH 03109 603-365-1725 johnsoncontrols.com/customersolutions Contact Person: Ned Raynolds ned.r.raynolds@jci.com

LighTec Inc. 37 Depot Street Merrimack, NH 03054 603-424-2165 lightec.net Contact Person: Meghan Hoye meghan@lightec.net

1150 Hancock Street, Suite 400 Quincy, MA 02169 617-328-9896 prismenergyservices.com Contact Person: Wendy Simmons wendys@prismenergyservices.com

Twin State Engineering 49 Elm Street Charlestown, NH 03603

Rist-Frost-Shumway

Weston and Sampson

71 Water Street Laconia, NH 03246 603-524-4647 rfsengineering.com Contact Person: Christopher Shumway cshumway@rfsengineering.com

100 International Drive, Suite 152 Portsmouth, NH 03801 603-431-3937 ext. 5003 westonandsampson.com Contact Person: Chris Perkins, PE perkinsc@wseinc.com

Schneider Electric

Source: NHBR Research

603-826-5115 Contact Person: Roger Thibodeau, PE twnsteng@aol.com

15 Constitution Drive, Suite 2A Bedford, NH 03110 603-628-5800 schneider-electric.com Contact Person: Chris Bleuher chris.bleuher@schneider-electric.com

Siemens 66 Mussey Road Scarborough, ME 04074 207-885-4100 siemens.com Contact Person: Thomas Seekins thomas.seekins@siemens.com

BUSINESS RESOURCES NH 2020 77

ENERGY BROKERS 5Linx Enterprises, Inc. 275 Kenneth Drive Rochester, NY 14623 866-418-1495 5linx.com Franchise Areas: Eversource, Liberty, Unitil Abworth Energy, LLC d/b/a Abworth Energy* 17 Haynes Road Deerfield, NH 03037 617-674-4943 Accenture LLP* 161 North Clark Street, Suite 2300 Chicago, IL 60601 484-690-5909 accenture.com Acclaim Energy, Ltd.* Two Riverway, Suite 800 Houston, TX 77056 Phone: 888-453-7674 acclaimenergy.com Achieve Energy Solutions, LLC* 4550 Lena Drive, Suite 102 Mechanicsburg, PA 17055 800-225-3813 aesllc.com Albireo Energy, LLC d/b/a GXP Automation, LLC 3 Ethel Road Edison, NJ 08817 610-715-7662 albireoenergy.com Franchise Areas: Eversource, Liberty, Unitil Ameresco, Inc.* 5200 77 Center Drive, Suite 300 Charlotte, NC 28217 704-916-3531 ameresco.com Amerex Brokers, LLC d/b/a Amerex Energy Services* 1 Sugar Creek Center Blvd., Suite 700 Sugar Land, TX 77478 866-802-0519 amerexenergy.com

Arcadia Power, Inc.* 1121 14th St. NW, 3rd Floor Washington, DC 20005 866-526-0083 arcadiapower.com

Bold Coast Energy, LLC* PO Box 622 Freeport, ME 04032 207-754-5025 boldcoastenergy.com

Consumer Energy Solutions, Inc.* 1255 Cleveland Street, Suite 400 Clearwater, FL 33756 877-748-1714 consumerenergysolutions.com

Atlantic Group Energy, Inc.* 550 Willow St. West Yarmouth, MA 02673 508-790-2434 atlanticenergygroup.net

Bridge Energy Services, LLC* 222 Pitkin Street East Hartford, CT 06108 860-282-4948 bridgeenergy.net

Atlas Commodities, LLC* 3900 Essex Lane, Suite 775 Houston, TX 77027 281-407-2500

Broker Online Exchange, LLC* 400 Rella Boulevard, Suite 160 Suffern, NY 10901 844-269-3346 brokeronlineexchange.com

Convenient Venture, LLC d/b/a EnergyObjective* 415 Norway Street York, PA 17403 717-771-1894 energyobjective.com

Atlas Commodities II Retail Energy, LLC d/b/a Atlas Retail Energy* 3900 Essex Lane, Suite 775 Houston, TX 77027 855-55-ATLAS atlascommodities.com

Crimson Power Solutions, LLC* 20 Old County Road East Sandwich, MA 02537 774-836-0798

AvidXchange, Inc.* 1111 Metropolitan Avenue, Suite 650 Charlotte, NC 28204 800-560-9305 avidxchange.com

Charity+Power, Inc.* 2801 Belden Dr. Los Angeles, CA 90068 323-356-5793 charitypluspower.com

CSD Energy Advisors, LLC* 2407 Oaks Forks Dr. Kingwood, TX 77339 888-340-2637 csdenergyadvisors.com

Axsess Energy Group, LLC* 18 Sawmill Drive Northborough, MA 01532 1-888-297-3778 axsessgroup.com

Choice! Energy Services Retail, LP* 5151 San Felipe, Suite 2200 Houston, TX 77056 888-341-6370 choiceenergyservices.com

Definitive Energy Group, Inc.* 1375 Hyland Drive Evergreen, CO 80439 866-232-2241 degi.biz

Balanced Rock Energy, Inc.* 41 Stonegate Circle Wilbraham, MA 01095 413-237-4436 balancedrockenergy.com Beacon Energy Solutions LLC* 300 Brickstone Square, Suite 201 Andover, MA 01810 888-416-0100 beacon-llc.com Best Practice Energy, LLC* 24 Salt Pond Road, Unit H-3 Wakefield, RI 02879 877-344-9944

America Approved Commercial, LLC* 13451 McGregor Boulevard, Unit 29 Fort Myers, FL 33919 866-930-1555 americaapproved.com

BidURenergy, Inc.* 4455 Genesee Street, Bldg 6 Buffalo, NY 14225 877-669-8243

ANE American New Energy LLC* 23 Danbury Road Nashua, NH 03064 603-801-0700 americannewenergy.com

BKE Mechanical, Inc. d/b/a BKE Energy* 11524 W. 183rd Street, Suite 200 Orland Park, IL 60467 800-800-4321

ARA Consulting Group, LLC d/b/a Commercial Power* 151 West Passaic Street Rochelle Park, NJ 07662 201-880-4224 commercialpowerllc.com

Blitz Ventures, Inc. d/b/a EnergyBot* 1240 Rosecrans Avenue Manhattan Beach, CA 90266 888-743-1870 blitzenergyco.com

78 BUSINESS RESOURCES NH 2020

Capital Energy, Inc.* 125 Maiden Lane, Suite 3C New York, NY 10038 888-580-5808 capitalenergyservices.com

Cost Control Associates, Inc.* 310 Bay Road Queensbury, NY 12804 800-836-3787 costcontrolassociates.com

Choose Energy, Inc.* 1101 Red Ventures Drive Fort Mill, SC 29707 844-238-6072 chooseenergy.com C.N. Brown, LLC* 1 CN Brown Way South Paris, ME 04281 207-743-9212 cnbrownelectricity.com Collaborative Energy Options, Inc.* 410 Kingstown Road, Suite 3 West Kingstown, RI 02892 401-414-3344 collaborativeenergyoptions.com Commercial and Industrial Energy Solutions, LLC* 20 Glover Avenue Norwalk, CT 06851 203-663-9751 cienergysolutions.com Competitive Energy Services, LLC* 148 Middle Street, Suite 500 Portland, ME 04101 866-408-4591 competitive-energy.com

Demco Energy LLC* 159 Main Street, Suite 100 Nashua, NH 03060 978-857-4563 Devaney Energy, Inc.* 177 Wells Ave. Newton, MA 02459 866-964-8383 devaneyenergy.com Diversegy, LLC* 520 Broad Street Newark, NJ 07102 855-840-1280 diversegy.com EarlyBird Power LLC* 1 Adams Street Milton MA 02186 888-763-2759 earlybirdpower.com Eisenbach Consulting, LLC* 5759 Eagles Nest Blvd., Suite 1 Tyler, TX 75703 800-977-4020 ext. 90 eisenbachconsulting.com Electric Advisors, Inc.* 5272 River Road, Suite 440 Bethesda, MD 20186 800-398-7200 electricadvisors.com

Electricity NH, LLC d/b/a Provider Power* 306 Rodman Road Auburn, ME 04211 800-706-1989 providerpower.com

Enel X North America Inc.* One Marina Park Drive, Suite 400 Boston, MA 02210 888-363-7662 enernoc.com

HealthTrust Purchasing Group, LP* 1100 Charlotte Avenue, Suite 1100 Nashville, TN 37023 615-344-3924 healthtrustpg.com

Electricity Ratings, LLC* 1502 Sawyer St., Suite 130 Houston, TX 77077 866-303-9147 texaselectricityratings.com

ENGIE Insight Services Inc. 1313 N. Atlantic Street, Suite 5000 Spokane,WA 99201 800-791-7564 engieinsight.com Franchise Areas: Eversource, Liberty, Unitil

Elite Energy Group Inc.* 199 Jericho Turnpike, Suite 201 Floral Park, NY 10011 855-264-3300 eliterefunds.com

ESG Energy LLC* 549 West 123rd Street, Apt. 8G New York, NY 10027 908-285-6076 energyservicesgroup.net

Hospital Energy Services, LLC* 110 Riverview Drive Guilford, CT 06437 800-661-2165 ext. 1 hospitalenergy.com

EMEX, LLC* 11011 Richmond Avenue, Suite 500 Houston, Texas 77042 713-521-9797 emexllc.com

Fidelity Energy Group, LLC* PO Box 80267 Las Vegas, NV 89180 866-664-4105 fidelityenergygroup.com

Hovey Energy, LLC* 4000 North Lincoln Ave., 2nd Floor Chicago, IL 60618 855-303-1100 hoveyenergy.com

EnerConnex, LLC* 44 Portland Street, 4th Floor Worcester, MA 01608 713-398-6166 enerconnex.com

Freedom Logistics LLC d/b/a Freedom Energy Logistics* 5 Dartmouth Drive, Suite 301 Auburn, NH 03032 603-625-2244 felpower.com

inCharge LLC d/b/a inCharge Energy* 42 Columbus Avenue Somerville, MA 02143 800-268-8576

Energy Auction House, Inc. d/b/a Energy Action House* 6 Merchant Square, Unit 1 Sandwich, MA 02563 888-453-7778 energyauctionhouse.com Energy Choice Solutions, LLC d/b/a EnergyWize* 15455 Dallas Parkway, Suite 1400 Addison, TX 75001 469-708-4205 myenergywize.com Energy New England, LLC d/b/a ENE Energy New England* 100 Foxborough Blvd., Suite 110 Foxborough, MA 02035 508-698-1200 energynewengland.com Energy Professionals, LLC* 1315 Cleveland Street Clearwater, FL 33755 877-343-9044 energyprofessionals.com Energy Trust, LLC d/b/a General Tuesday Energy Services PO Box 29914 Baltimore, MD 21230 703-765-0351 myenergytrust.com/contact.html Franchise Areas: Eversource, Liberty, Unitil

Front Line Power Solutions, LLC* 251 Thames Street Bristol, RI 02809 401-474-4776 frontlinepowersolutions.com Global Energy, LLC* 5 Penn Plaza, 23rd Floor New York, NY 10001 800-385-7893 globalenergyllc.net Gold Star Energy, LLC d/b/a GSEUSA.COM* 50 Chestnut Street, Suite 234 Beavercreek, OH 45440 937-429-9980 gseusa.com GoldStar Energy Group, Inc.* 5429 Harding Highway, Building 500 Mays Landing, NJ 08330 800-942-1109 goldstar-energy.com Good Energy, L.P.* 232 Madison Avenue, Suite 300 New York, NY 10016 866-955-2677 goodenergy.com H. P. Technologies, Inc. d/b/a Supply Choice Energy* 33648 Saint Francis Drive Avon, Ohio 44011 866-892-0910 utility-savings.net

HomeADE, LLC* 434 N. Front Street Lemoyne, PA 17043 443-710-1920 zentility.com

Infinity Power Partners, LLC* 2603 Augusta Dr., Suite 450 Houston, TX 77057 713-559-0551 infinitypowerpartners.com Intelligen Resources LP* 403 Koldin Drive Aledo, TX 76008 888-846-7468 intelligenresources.com Kevin J. Cobb & Associates, Inc d/b/a Quest Energy Solutions* 203 South Bridge St. Auburn, MA 01501 866-783-7820 questenergysolutions.com Kinect Energy, Inc.* 500 Cherrington Parkway, Suite 400 Moon Township, PA 15108 888-566-3362 kinectenergy.com/en Kobiona LLC f/k/a Strategic Energy Partners, LLC* 769 Newfield Street Middletown, CT 06457 603-672-5962 kobiona.com KWH Savings, LLC* 5693 W Howard Street Niles, IL 60714 312-957-8700 kwhsavings.com

L5E, LLC d/b/a 5 - The Energy Advisory and Brokerage Firm* 4545 Fuller Drive Irving, Texas 75038 855-275-3483 energyby5.com The Legacy Energy Group, LLC* 58 Winchester Street Warrenton, VA 20186 888-351-0981 legacyenergy.com Legend Energy Advisors, LLC* 16 East 23rd Street, 5th Floor New York, NY 10010 646-604-2788 legendenergyadvisors.com Management Services Partners LLC* 11 Kings Pl, 4E Brooklyn, NY 11223 718-635-2399 reducebills.nyc Maryland Energy Advisors, LLC d/b/a PointClickSwitch.com* 509 S. Exeter Street, Suite 500 Baltimore, MD 21202 888-826-1316 pointclickswitch.com Meretz Energy Group LLC* 14 N Madison Ave., Suite 206 Spring Valley, NY 10977 800-401-6107 MSI Utilities, Inc. d/b/a MSI Utilities – Your Energy Partner* 425 Metro Place N., Suite 330 Dublin, OH 43017 800-490-4427 ext. 101 msiutilities.com National Utility Service, Inc.* One Maynard Drive Park Ridge, NJ 07656 800-654-4687 nusconsulting.com Navigate Power LLC* 2211 N. Elston Ave., Suite 208 Chicago, IL 60614 888-601-1789 navigatepower.com Neighborhood Energy of New England, LLC* 44 Pentucket Drive East Hampstead, NH 03826 603-382-0985 neighborhoodenergyne.com NORESCO, LLC* One Research Drive, Suite 400C Westborough, MA 01581 732-590-2229 noresco.com BUSINESS RESOURCES NH 2020 79

ENERGY BROKERS Novo Energy Services LLC* 26 West 23rd St., 4th Floor New York, NY 10010 800-472-0766 novoenergyservices.comm

Resource Energy Systems, LLC* 1 CN Brown Way South Paris, ME 04281 207-743-9212 cnbrownelectricity.com

Stanley Energy, LLC* 9 Henry Clay Drive Merrimack, NH 03054 603-689-7083 stanleyenergy.com

Trusted Energy LLC* 5478 Wilshire Blvd. #303 Los Angeles, CA 90036 818-646-3137 trustedenergyllc.com

NRG Kiosk LLC d/b/a Power Kiosk* 345 Wacker Dr., Suite 4504 Chicago, IL 60601 301-412-5780 powerkiosk.com

RexCal Energy LLC d/b/a Prism Energy Solutions* 4545 Post Oak Place, Suite 302 Houston, TX 77027 832-498-4903 prismenergysolutions.com

Summerview Energy, LLC * 44 West Broadway, Derry, NH 03038 603-432-5453 summerviewenergy.com

Ultimate Energy Advisors, LLC* 6922 Flint Cove Drive Dallas, TX 75248 888-528-5485 ueallc.com

Patriot Energy Group, Inc. * 1 Rounder Way, Suite 200 Burlington MA 01803 patriotenergygroup.com

Risk Services Group, Inc d/b/a RSG Energy* 364 Boston Turnpike, Suite 1B Shrewsbury, MA 01545 866-498-7475 rsgenergy.com

Summit Energy Services, Inc. * 10350 Ormsby Park Place, Suite 400 Louisville, KY 40223 866-90-SUMMIT summitenergy.com

UMG, Inc.* PO Box 310 Hampton, NH 03843-0310 800-772-0609 umginc.com

Taurus Advisory Group LLC* 27 Lawrence Road Madison, NJ 07940 855-934-9384 taurusag.com

Unified Energy Services, LLC* 3900 Essex Lane, Suite # 750 Houston, TX 77027 800-757-2700 unifiedenergy.com

Taylor Consulting and Contracting, LLC* 625 Main Street Avoca, PA 18641 877-237-9936 utilitymodule.com

US Grid Energy, LLC * 18 Abbott Road Hamilton, NJ 08690 855-756-7283 usgridwholesale.com

Peoples Power Choice Inc.* 1154 Tookes Road Tarpon Springs, FL 34689 855-330-3580 peoplespowerchoice.com Power Management Co., LLC dba PMC Lightsavers* 1600 Moseley Road Victor NY 14564 585-249-1360 powermgt.com Power Target, LLC* 211 Black Angus Court Millersville, MD 21108 410-344-7858 powertargetllc.com Progressive Energy Consultants, LLC d/b/a P.E. Consultants* 2009 Sunnydale Blvd., Suite 100 Clearwater, FL 33765 888-978-6445 progressiveenergyconsultants.com Pursuit Energy Solutions, LLC* 303 Wyman Street, Suite 300 Waltham, MA 02451 800-773-6503 pursuitenergysolutions.com Reliable Power Alternatives Corp.

400 Garden City Plaza, Suite 450 Garden City, NY 11530 516-228-8000, ext. 25 rpac.net Franchise Areas: Eversource, Unitil Resident Power Natural Gas and Electric Solutions, LLC* 5 Dartmouth Drive, Suite 301 Auburn NH 03032 603-232-9293 residentpower.com Resource Energy Solutions, LLC* 4 High Ridge Park, Suite 202 Stamford, CT 06905 203-883-9310 rplutzer@resglobal.com

80 BUSINESS RESOURCES NH 2020

RJT Energy Consultants, LLC* 110 Washington Ave., 4th Floor North Haven, CT 06473 877-209-8152 rjtenergy.com Satori Enterprises, LLC* 550 W. Jackson Blvd., Suite 777 Chicago, IL 60661 888-572-8674 satorienergy.com Secure Energy Solutions, LLC* 515 Shaker Road East Longmeadow, MA 01028 800-655-9818 sesenergy.orgm Service King International Brokers LLC d/b/a SKI Brokerage* 12 College Road Monsey, NY 10952 212-671-2550 skibrokerage.com Single Source Energy Solutions, Inc.* 7 Bay Cliff Circle Plymouth, MA 02360 866-980-1222 ext. 202 singlesourceenergysolutions.com SourceOne, Inc. d/b/a SourceOne Energy* 53 State Street, 14th Floor Boston, MA 02109 800-510-4485 sourceone.veolianorthamerica.com Sprague Energy Solutions, Inc.* 185 International Drive Portsmouth, NH 03801 855-466-2842 spragueenergy.com Standard Power of America, Inc.* 4 John Tyler Street, Suite D Merrimack, NH 03054 877-877-1670 standardpower.com

TDL Energy Solutions* 32 Pine Crest Circle Concord, NH 03301 Timothy Lanphear 603-496-9562 tdltd.org Telco Pros Inc.* 2020 Center Street Cleveland, OH 44113 877-244-0182 tpiefficiency.com TFS Energy Solutions, LLC d/b/a Tradition Energy* 9 West Broad Street, 9th Floor Stamford, CT 06902 877-51-Power traditionenergy.com Titan Energy-New England Inc.* 8 Williams Path Kingston, NH 03848 888-838-0951 titanenergyne.com Trane Energy Choice, LLC f/k/a Global Energy Market Services, LLC* 2790 Mosside Blvd., Suite 225 Monroeville, PA 15146 855-275-1595 commercial.trane.com/trane-micro-sites/ building-advantage.html

Usource, L.L.C.* 1 Liberty Lane East Hampton, NH 03842 603-294-5017 usourceenergy.com Utility Choice Savings, LLC* 918 Flanders Road, Unit 4B Henniker, NH 03242 603-264-3810 utilitychoicesavings.com Utiliz LLC* PO Box 661 Ridgefield, CT 06877 844-707-5757 myutiliz.com Vervantis, Inc.* 1334 E. Chandler Blvd., Suite #5 A-29 Phoenix, AZ 85048 888-988-5474 vervantis.com Voltus, Inc.* 549B Presidio Blvd.

San Francisco, CA 94129 857-209-4165 voltus.com Yolon Energy, LLC* 160 Bridge Street, Suite 100 East Windsor, CT 06088 860-254-5928 yolonenergy.com *Franchise Areas: Eversource, Liberty,

NHEC, Unitil

Source: New Hampshire Public Utilities Commission

ARCHITECTURAL FIRMS AG Architects, PC 634 Central Avenue Dover, NH 03820 603-743-3700 agarchitects.com art@agarchitects.com Art Guadano ALBA Architects LLP PO Box 186 North Woodstock, NH 03262 603-745-4770 albaarchitects.com pbennett@albaarchitects.com Philip Bennett APRS, PLLC 227 Spooner Road Pittsburg, NH 03592 603-331-1979 chiefrb1@gmail.com William Guevremont AdaptDESIGN 601 Islington Street Portsmouth, NH 03801 603-205-2155 adaptdesignonline.com paul@adaptdesignonline.com Paul Fowler Amoskeag Architectural Group 1650 Elm Street, Suite 401 Manchester, NH 03101 603-606-7878 alanyeaton@comcast.net Alan Yeaton ArchCon-Group, Inc. 10 M Chestnut Drive Bedford, NH 03110 603-660-3030 archcongroup.com mcheever@archcongroup.com Michael Cheever Architechnology 37 Osgood Road Sanbornton, NH 03269 603-934-6300 tfarkas@metrocast.net Tibor Farkas The Architectural Studio + LLC PO Box 1659 Grantham, NH 03753 603-863-2818 thearchstudio.com kburtt@thearchstudio.com Karolina Burtt BMA Architectural Group 12 Middle St. Amherst, NH 03031 603-673-1991 bmaworld.com rolf@bmaworld.com Rolf K. Biggers Balanced Architecture 799 Craney Hill Road Henniker, NH 03242

603-491-7394 balancedarchitecture.com kate@balancedarch.com Kate Hamblet Banwell Architects 6 South Park St., Suite 1 Lebanon, NH 03766 603-448-3778 banwellarchitects.com ingrid@banwellnh.com Ingrid Nichols Beckwith Builders Inc. 44 Libby Street Wolfeboro, NH 03894 603-569-6829 beckwithbuilders.com office@beckwithbuilders.com Les Beckwith Benjamin Nutter Architects, LLC 25 Market Street, Suite 2A Portsmouth, NH 03801 603-319-8141 benjaminnutter.com rbernard@benjaminnutter.com Rick Bernard Bensonwood 6 Blackjack Crossing Walpole, NH 03608 603-756-3600 bensonwood.com randall@bensonwood.com Randall Walter Berard Martel Architecture Inc. 170 South River Road Bedford, NH 03110 603-626-7903 berardmartel.com lberard@berardmartel.com Lee M. Berard Bonin Architects & Associates, PLLC 210 Main Street PO Box 2571 New London, NH 03257 603-526-6200 boninarchitects.com jeremy@boninarchitects.com Jeremy Bonin Additional Location: Meredith Bruce Ronayne Hamilton Architects Inc. PO Box 104 833 Turnpike Road New Ipswich, NH 03071 603-878-4823 brharch.com bhamilton@brharch.com Bruce R. Hamilton Burnell-Johnson Architects 80 Stark St. Manchester, NH 03101 603-625-5098 Stephen Burnell

C.N. Carley Associates, Architects & Planners 72 North Main St. Concord, NH 03301 603-228-3815 cncarley.com design@cncarley.com Christopher N. Carley CJ Architects 4 Market St. Portsmouth, NH 03801 603-431-2808 cjarchitects.net carla@cjarchitects.net Carla J. Goodknight CMK Architects 603 Beech Street Manchester, NH 03104 603-627-6878 cmkarchitects.com fredm@cmkarchitects.com Fred Matuszewski Caldarola Design Associates, PC 4 Birch Street Derry, NH 03038 603-432-8404 joec@caldarola.com Joseph Caldarola Catlin + Petrovick Architects, PC 51 Railroad St. Keene, NH 03431 603-352-2255 c-parchitects.com jcatlin@c-parchitects.com John Catlin Christopher P. Williams Architects, PLLC PO Box 703 4 Stevens Avenue Meredith, NH 03253 603-279-6513 cpwarchitects.com cwilliams@cpwarchitects.com Chris Williams Cowan Goudreau Architects, PLLC 5 Eagle Square Concord, NH 03301 603-226-3990 cgarchs.com ggoudreau@gsinet.net Gary L. Goudreau DB Architects, LLC 185 Winchester St. Keene, NH 03431 603-352-0612 danbartlettarchitect.com dan@bartlett.net Dan Bartlett Daniel V. Scully/Architects 17 Elm Street Keene, NH 03431 603-357-4544 scully-architects.com

dvs@scully-architects.com Daniel V. Scully Dennis Mires, P.A., The Architects 697 Union St. Manchester, NH 03104 603-625-4548 thearchitects.net dennis@thearchitects.net Dennis B. Mires Design Group Facility Solutions 5 Chenell Drive, Suite 3 Concord, NH 03301 603-225-0010 dg.barry-wehmiller.com/services/ facility-solutions michael.morin@bwdesigngroup.com Michael P. Morin DeStefano Architects, PLLC 23 Ladd Street Portsmouth, NH 03801 603-431-8701 destefanoarchitects.com info@destefanoarchitects.com Lisa DeStefano Duncan McCallum Architect 77 Morrill Road Canterbury, NH 03224 603-856-1442 duncandouglasmccallum.com douglasmccallum@comcast.net Doug McCallum Eagle Pond Studio Architects 464 Eagle Pond Road Wilmot, NH 03287 603-456-8553 eaglepondstudio.com jessica@eaglepondstudio.com Jessica Cook Eskin Associates 7-J Taggart Dr. Nashua, NH 03060 603-891-6448 eskinarchitects.com eskinarchitects@comcast.net Ron Eskin Fiorentino Group Architects 500 Market Street, Suite 1E Portsmouth, NH 03801 603-373-8562 fiorentinogroup.com scott@fiorentinogroup.com Scott Fiorentino Fleck & Lewis Architects PO Box 886 Hanover, NH 03755 603-643-4226 craig.lewis@fleckandlewis.com Craig O. Lewis Frank Anzalone Associates 224 Main Street, Suite B, PO Box 1016 BUSINESS RESOURCES NH 2020 81

ARCHITECTURAL FIRMS New London, NH 03257 603-526-8911 faa-arch.com frank@faa-arch.com Frank Anzalone HL Turner Group 27 Locke Road Concord, NH 03301 603-228-1122 hlturner.com dhart@hlturner.com David B. Hart Harriman 33 Jewell Court, Suite 1001 Portsmouth, NH 03801 603-626-1242 harriman.com wgatchell@harriman.com William Gatchell Holt Architecture 393 Hanover Center Road Etna, NH 03750 603-643-2300 nicholas.holt@holtarch.com Nicholas Holt Isaak Design PLLC 35 Oyster River Road Durham, NH 03824 603-969-6711 nick@isaakdesign.com Nicholas Isaak J5 Architects PLLC 184 Myrtle St. Manchester, NH 03104 603-512-7800 j5architects.com james@j5architects.com James Spiegel J L Purcell Architects AIA 44 Main Street, Suite 2 Peterborough, NH 03458 603-562-8870 jlpurcellarchitects.com jlpurcell@jlpurcellarchitects.com Jay Lawrence Purcell JRT•AIA ARCHITECT 149 East Side Dr., #341 Concord, NH 03301 603-223-9938 aianh.org/users/jrt-aia-architect jrtaia@aol.com Jerry Tepe JSA Inc. 273 Corporate Dr. Portsmouth, NH 03801 603-436-2551 jsainc.com aweidman@jsainc.com Anne Weidman Jay Seavey & Associates, Architects, PA 729 Chestnut Street

82 BUSINESS RESOURCES NH 2020

Manchester, NH 03104 603-622-6070 jayseavey1618@earthlink.net Jay Seavey

Atkinson, NH 03811 603-329-3511 gnammour@comcast.net George J. Nammour

John T. Brennan & Associates PO Box 4285 Windham, NH 03087 603-893-4693 jtbarchitects.com jbrennan@jtbarchitects.com John T. Brennan

Manypenny Murphy Architecture 96 Penhallow Street Portsmouth, NH, 03801 603-319-8199 manypennymurphy.com

Katie Cassidy Sutherland, Architect 310 Marlboro Street, 2nd Floor Keene, NH, 03431 603-988-6853 katiecassidysutherland@gmail.com Katie Cassidy Sutherland

Karl Winchester, AIA, Architect PO Box 579 Grantham, NH 03753 603-439-6648 kcs-architects.com katie@kcs-architects.com Karl Winchester

architecture@manypennymurphy.com Alyssa Murphy

Market Square Architects 104 Congress Street, Suite 203 Portsmouth, NH, 03801 603-501-0202 marketsquarearchitects.com info@marketsquarearchitects.com Robert Harbeson

McHenry Architecture 4 Market Street Portsmouth, NH 03801 603-430-0274 mchenryarchitecture.com steve@mchenryarchitecture.com Steve McHenry

KOAL, PLLC 42 Gilford E. Drive, Suite 4 Gilford, NH 03249 603-215-7055 koalpllc.com koalpllc@gmail.com Donald Blajda

Merrimack Design Architects 8 Highway Street Exeter, NH 03833 603-397-8520 merrimackdesign.com gcolling@merrimackdesign.com Gregory Colling

Landry Architects 100 Market Street, Suite 303 Portsmouth, NH 03801 603-890-6414 landryarchitects.com rel@landryarchitects.com Richard E. Landry

Michael J. Keane Architects, PLLC 101 Kent Place Newmarket, NH 03857 603-292-1400 mjkarchitects.com michael@mjkarchitects.com Michael J. Keane AIA

Lauer Architects 118 Paige Hill Road Goffstown, NH 03045 603-497-8441 lauerarchitects@comcast.net Kurt M. Lauer Lavallee Brensinger Architects 155 Dow St., Suite 400 Manchester, NH 03101 603-622-5450 lbpa.com marketing@lbpa.com Richard Pizzi Leonard Pagano, Architect 93 Grove St. Peterborough, NH 03458 603-924-7725 pagano_arch@yahoo.com Leonard Pagano MacLaren Associates LLC PO Box 606

Michael Munson, Architect 604 Currier Road Hill, NH 03243 603-731-7511 michaelmunsonarchitect.com mike@michaelmunsonarchitect.com Michael Munson

Misiaszek Turpin PLLC One Mill Plaza, 2nd Floor Laconia, NH 03246 603-527-1617 misiaszekturpin.com sonya@misiaszekturpin.com Sonya Misiaszek Northeast Design Group, PA PO Box 739 Bristol, NH 03222 603-744-0049 northeastdesigngroup.net nedgp@att.net David W. Tetreault

Oakpoint Associates 85 Middle Street Portsmouth, NH 03801 603-431-4849 oakpoint.com rtillotson@oakpoint.com Rob Tillitson P.J. Bruckner Associates 383 Central Avenue, Suite LL-55 Dover, NH 03820 603-743-2050 peterb@pjbruckner.com Peter John Bruckner PH Design Architecture 5 Memory Lane Milford, NH 03055 603-566-9500 phdesignarch@gmail.com Paul A. Hemmerich Patricia C. Sherman, FAIA 12 Pine Street Newbury, NH 03255 603-763-9085 psherman2@myfairpoint.net Patricia Sherman Paul Maggi Associates 224 Dane Road, PO Box 1512 Center Harbor, NH 03226 603-968-3242 paulmaggi@pmaarchitects.com Paul Maggi Pauli Architecture 46 Eldridge Street Lebanon, NH 03766 lauriepauli.com hello@lauriepauli.com Laurie Pauli Pope Design Group PO Box 179 Goffstown, NH 03045 603-774-1382 hmpope@popedesigngroup.com Heidi Pope Port One Architects Inc. 959 Islington St. Portsmouth, NH 03801 603-436-8891 portonearchitects.com kdavis@portonearchitects.com William Davis PROCON Inc. PO Box 4430 Manchester, NH 03108 603-623-8811 proconinc.com jloft@proconinc.com James Loft R. Wendell Phillips & Associates 650 County Road New London, NH 03257

603-526-9636 rwpa-architects.com rwparch@comcast.net R. Wendell Phillips

ralenahan.com statestreetarchitect@gmail.com Robert A. Lenahan

sdarchitects.com ward@sdarchitects.com Ward D’Elia

R.A. Schaefer & D.M. White, Architects PO Box 447,112 Elm Street Goffstown, NH 03045 603-497-3405 rasarch@comcast.net Robert A. Schaefer

Robert William Hannon, Architect 12 Lansing Drive Salem, NH 03079 603-458-6903 rwh-architect.com rob@rwh-architect.com Robert William Hannon

Schatelier Architectural Studio 5 Glen Drive Center Barnstead, NH 03225 603-776-0135 linkedin.com/in/KarenSchacht atelier@tds.net Karen Schacht

Randall T. Mudge & Associates 85 Dartmouth College Hwy. Lyme, NH 03768 603-795-4831 rtmudge.com rtm@rtmudge-architects.com Randall T. Mudge

SISR Architecture LLC PO Box 597 Marlow, NH 03456 603-446-7024 sisr.us doug@sisr.us Doug Stewart

Schoonmaker Architects 10 Mathes Terrace Durham, NH 03824 603-868-1848 architex@worldpath.net William B. Schoonmaker

Richard Weik, Architect 12 Old Littleworth Road Dover, NH 03820 603-749-3191 richardweik@comcast.net Richard Weik Robert A. Lenahan, AIA, PLLC 379 State St., Suite 2 Portsmouth, NH 03801 603-433-4233

joel@silverwatch.com Joel David Silverwatch Stewart Associates Architects LLC PO Box 6555,151 Elm Street Laconia, NH 03247 603-524-3000 stewarchitects.com pstewart@stewarchitects.com Peter L. Stewart

Sheldon Pennoyer Architects SMP Architecture 64 North Main Street, Suite 1 30 South Main Street, Building Two Concord, NH 03301 Concord, NH 03301 603-856-8994 603-228-8880 spennoyerarchitects.com sheerr.com skp@spennoyerarchitects.com Sheldon K. Pennoyer jlacombe@sheerr.com Jason LaCombe Silverwatch Architects, LLC Samyn-D’Elia Architects PA 224 Main St., Suite 3B 20 Main Street, Unit 2, PO Box 1259 Salem, NH 03079 Ashland, NH 03217 603-894-4450 603-968-7133 silverwatch.com

Stone River Architects 124 Bedford Center Road Bedford, NH 03110 603-637-4686 stoneriverarchitects.com scott@stoneriverarchitects.com Scott F. Delorme Susan Phillips-Hungerford, Architect 19 Grove Street, PO Box 431 Peterborough, NH 03458 603-924-5767 spharchitect.com susan@spharchitect.com Susan Phillips-Hungerford Sylvia T. Richards AIA 2 Parkway Hanover, NH 03755 sylviarichards.com

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BUSINESS RESOURCES NH 2020 83

ARCHITECTURAL FIRMS star@sylviarichards.com Sylvia T. Richards-Gerngross T.A. Hatcher Architects, PLLC 56 Fords Landing Dover, NH 03820 617-513-1040 andrew.hatch andrew.hatcherarchitects@gmail. com Andrew Hatcher THA Architects, LLC 105 Willowbrook Avenue Stratham, NH 03885 603-770-2491 thaarc.com thouse@thaarc.com Thomas A. House, AIA TMS Architects Eldredge Park 1 Cate Street Portsmouth, NH 03801 603-436-4274 tmsarchitects.com info@tms-architects.com John W. Merkle Tennant/Wallace Architects, PA 110 Riverway Place Bedford, NH 03110

603-669-5855 twarchitecture.com ptennant@twarchitecture.com Peter Tennant Thomas Bracy Architects, PLLC 76 School Street Concord, NH 03301 603-738-2377 leslie.thomas.aia@gmail.com Leslie Thomas Tim Sappington, Architect 56 Boothman Lane Randolph, NH 03593 603-466-5780 sappingtondesign@ncia.net Thomas S. Sappington Jr. Timothy D. Smith, Architect PO Box 275, 47 Winter Street Ashland, NH 03217 603-968-4426 glovestreet@gmail.com Timothy D. Smith Tony Fallon Architecture 501 Barn Door Gap Road Strafford, NH 03884 603-269-3206 tonyfallon.com tony@tonyfallon.com Tony Fallon

Udelsman Associates 161 Federal Hill Road Hollis, NH 03049 603-465-6960 david@udelsmanassociates.net David Udelsman UK Architects, PC PO Box 231 80 South Main Street, Suite 104 Hanover, NH 03755 603-643-8868 ukarch.com ckennedy@ukarch.com Christopher P. Kennedy Vaune Dugan, Architect PO Box 2239 Wolfeboro, NH 03894 603-569-3933 vauneduganaia.com vaunedugan@gmail.com Vaune Dugan Warrenstreet Architects, Inc. 27 Warren Street Concord, NH 03301 603-225-0640 warrenstreet.coop jh@warrenstreet.coop Jonathan Halle

Weller & Michal Architects, Inc. PO Box 360 Harrisville, NH 03450 603-357-4031 wapm.com weller@wapm.com Thomas M. Weller White & Associates Residential Architecture PO Box 2445 228 Main Street, Suite 103 New London, NH 03257 603-526-2445 peter.j.white@comcast.net Peter J. White Windy Hill Associates 243 Clark Hill Road New Boston, NH 03070 603-487-5252 windyhillassociates.com davidaely@gmail.com David Ely Y. Nahikian Associates, LLC 286 Hackett Hill Road Hooksett, NH 03106 ynaa@comcast.net Y. Nahikian Source: AIANH

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84 BUSINESS RESOURCES NH 2020

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ENGINEERING FIRMS AECOM 1155 Elm Street, Suite 401 Manchester, NH 03101 603-606-4800 603-606-4801 aecom.com ben.grigas@aecom.com Civil, Transportation, Environmental, Geotechnical Engineering, Industrial Hygiene Services, Asbestos Analytical Testing, Solar Design ATC Group Services LLC 150 Zachary Road Manchester, NH 03109 603-647-7077 603-647-5347 atcgroupservices.com steven.low@atcgs.com Steven Low Environmental and Industrial Hygiene Consulting Services, Asbestos and Lead Allen & Major Associates Inc. 400 Harvey Road, Suite D Manchester, NH 03103 603-627-5500 603-627-5501 allenmajor.com acrooker@allenmajor.com Anne Crooker, Robert Clarke Civil and Structural Engineering, Land Surveying, Environmental Consulting, Landscape Architecture Altus Engineering Inc. 133 Court Street Portsmouth, NH 03801 603-433-2335 603-433-4194 altus-eng.com info@altus-eng.com Eric D. Weinrieb Aries Engineering LLC 46 South Main Street Concord, NH 03301 603-228-0008 603-226-0374 aries-eng.com info@aries-eng.com Kathryn A. Ward Environmental Engineering Consulting including GIS, Contaminated Site Investigation & Remediation, Environmental Compliance and Due Diligence

Bedford Design Consultants Inc. | Civil Engineers & Land Surveyors 177 East Industrial Park Drive Manchester, NH 03109 603-622-5533 603-622-4740 bedforddesign.com info@bedforddesign.com

Robert J. Baskerville Civil Engineering, Land Surveying, Land Planning, Landscape Architecture, Permitting, Septic System Designs Brown Engineering LLC 345 NH Rte. 104, Suite 7 New Hampton, NH 03256 603-744-1044 brownengineeringllc.com toni@brownengineeringllc.com Kent Brown Surveying, Civil Engineering, and Construction Management Services Additional NH Location: Northwood (942-9220) CDM Smith 670 No. Commercial Street, Suite 208 Manchester, NH 03101 603-222-8300 603-628-7675 cdmsmith.com David G. Polcari Transportation, Civil, Construction Mgmt., Design-Build, Planning, Environmental, Architectural, Mechanical, Structural Fuss & O’Neill 540 N. Commercial Street Manchester, NH 03101 603-668-8223 603-668-8802 fando.com marketing@fando.com Mike Simoneau Civil, Structural, Municipal and Highway Engineering, Surveying CHA 11 King Court Keene, NH 03431 603-357-2445 603-357-8770 chacompanies.com chakeene@chacompanies.com Rob Faulkner Transportation, Civil, Planning, Mechanical, Environmental, Structural, Design-Build, Electrical, Construction Mgmt., Surveying CMA Engineers Inc. 35 Bow Street Portsmouth, NH 03801 603-431-6196 603-431-5376 cmaengineers.com info@cmaengineers.com Craig N. Musselman Civil, Environmental, Geotechnical, Design-Build, Water/Wastewater, Structural Additional NH Location: Manchester (627-0708)

Conway Engineering MEPF, LLC PO Box 688 Brookline, NH 03033 603-673-6105 jconway@conwayeng.com James N. Conway HVAC, Plumbing, Fire Protection, Electrical Indoor Shooting Ranges Design Group Facility Solutions 5 Chenell Drive, Box 3 Concord, NH 03301 603-225-0010 603-225-0761 bwdesignroup.com Robert.Redman@BwDesignGroup.com Michael P. Morin Rob Redman Engineering, Facility Design, Mechanical, Electrical, HVAC, Civil, Architecture, Structural, Master Planning & Construction Management Doucet Survey Inc. 102 Kent Place Newmarket, NH 03857 603-659-6560 603-659-4118 doucetsurvey.com email@doucetsurvey.com William Doucet, Jack Kaiser Dedicated Land Surveying, Mapping, Land Planning Additional NH Location: Bedford (614-4060) The Dubay Group, Inc. 84 Range Road Windham, NH 03087 603-458-6462 thedubaygroup.com info@thedubaygroup.com Karl Dubay Award-Winning Civil Engineering, Land Planning and Surveying DuBois & King, Inc. 18 Constitution Drive Bedford, NH 03110 603-637-1043 866-783-7101 dubois-king.com info@dubois-king.com Jeffrey A. Adler, PE Civil, Transportation, Structural, Mechanical, and Electrical Engineering; Environmental, Water, Wastewater, Water Resources, Survey Eckman Engineering Inc. 1950 Lafayette Road, Suite 301 PO Box 8025 Portsmouth, NH 03802 603-433-1354 603-433-2367 eckmanengineering.com david@eckmanengineering.com David Eckman

Engineering Ventures PC 85 Mechanic Street, Suite E2-3 Lebanon, NH 03766 603-442-9333 603-664-4244 engineeringventures.com kevinw@engineeringventures.com Kevin P. Worden, Nik Fiore Experienced Consulting Engineering Firm Providing Civil & Structural Engineering Services, Permitting and Planning GM2 Associates Inc. 197 Loudon Road, Suite 310 Concord, NH 03301 603-856-7854 603-856-7855 gm2inc.com dblood@gm2inc.com Darren Blood Professional Client-Oriented Civil and Structural Engineering & Land Survey Services GZA GeoEnvironmental Inc. 5 Commerce Park North, Suite 201 Bedford, NH 03110-6984 603-623-3600 603-624-9463 gza.com info@gza.com Kenneth Johnston Environmental/Geotechnical Engineering, Regulatory Compliance, Construction Management, Remediation, Water Resources/Permitting, Natural Resources GeoInsight, Inc. 186 Granite Street, 3rd Floor, Suite A Manchester, NH 03101 603-314-0820 603-314-0821 geoinsight.com info@geoinc.com Michael F. Dacey Environmental Engineering & Consulting, Geotechnical Engineering, Construction Management, DesignBuild, Water Resource Development Geotechnical Services Inc. 55 North Stark Highway Weare, NH 03281 603-529-7766 603-529-7080 geotechserve.com hwetherbee@geotechserve.com Harry K. Wetherbee, Alfred Osborne Materials Testing, Construction Inspection, Geotechnical, Structural, SWPPPs, Cofferdams Golder Associates Inc. 670 N. Commercial Street, Suite 103 Manchester, NH 03101 603-668-0880 603-668-1199

BUSINESS RESOURCES NH 2020 85

ENGINEERING FIRMS golder.com Nikki_Roy@golder.com Nikki D. Roy, Richard A. Wesenberg Transportation, Environmental, Construction Management, Design-Build, Hydrogeology, Civil Greenman-Pedersen Inc. 21 Daniel Street Portsmouth, NH 03801 603-891-2213 603-766-0169 gpinet.com jjohnson@gpinet.com Christer Ericsson, Joseph Johnson Leading Civil Engineering Consulting and Construction Inspection Firm HEB Engineers, Inc. 2605 White Mountain Highway PO Box 440 North Conway, NH 03860 603-356-6936 603-356-7715 hebengineers.com info@hebengineers.com Jay Poulin Structural Engineering, Civil Engineering, Land Surveying The H.L. Turner Group Inc. 27 Locke Road

Concord, NH 03301 603-228-1122 603-228-1126 hlturner.com hbryant@hlturner.com Hayley Bryant Architecture, Civil, Structural, Mechanical Engineering, Environmental Engineering, Building Science Haley & Aldrich Inc. 3 Bedford Farms Drive Bedford, NH 03110 603-625-5353 603-624-8307 haleyaldrich.com dlindsay@haleyaldrich.com Doug Lindsay Underground & Environmental Engineering, Remediation Design & Construction, Lean & Sustainability Hancock Associates 403 Main Street, Unit 202 PO Box 205 Salem, NH 03079 603-898-4701 603-898-6263 hancockassociates.com info@hancockassociates.com Andrew Desmond Land Planning, Civil Engineering,

Surveying, Landscape Architecture and Construction Management Harriman 33 Jewell Court, Suite 101 Portsmouth, NH 03801 603-626-1242 603-626-1259 harriman.com wgatchell@harriman.com William Gatchell Architecture, Engineering, Interior Design, Sustainable Design Hayner/Swanson Inc. 3 Congress Street Nashua, NH 03062 603-883-2057 hayner-swanson.com info@hayner-swanson.com Jim Petropulos Full-Service Civil Engineering and Land Surveying Firm Serving Municipal, State and Private Land Development Clients Hoyle, Tanner & Associates, Inc. 150 Dow Street Manchester, NH 03101 603-669-5555 603-669-4168 hoyletanner.com

Serving New Hampshire for more than 35 years VHB’s innovative roadway, traffic, environmental, land development, and structural professionals deliver solutions that help businesses and communities thrive together.

www.vhb.com 2 Bedford Farms Drive, Suite 200 Bedford, NH 03110 | 603.391.3900

86 BUSINESS RESOURCES NH 2020

Engineers Scientists Planners Designers

info@hoyletanner.com Christopher R. Mulleavey Water Resources, Structural, Airport, Transportation and Civil Planning, Design, and Construction Engineering and Inspection Services Jacobs Engineering Group Inc. Two Executive Park Drive Bedford, NH 03110 603-666-7181 603-666-7185 jacobs.com mike.desrochers@jacobs.com Mike Desrochers Architecture/Engineering, Construction & Field, Environmental Health & Safety, Planning, Management, Modular Fabrication & Technology Services Additional NH Location: Nashua (546-4500) Jones & Beach Engineers Inc. 85 Portsmouth Avenue PO Box 219 Stratham, NH 03885 603-772-4746 jonesandbeach.com jbe@jonesandbeach.com Jonathan Ring Civil & Sanitary Engineers and Land Surveyors

Kleinfelder 77 Sundial Ave. Suite 306 Manchester, NH 03103 603-623-4400 603-623-4401 kleinfelder.com msteele@kleinfelder.com Matt Steele A leading provider of Civil Engineering for Water, Transportation, Energy, Facilities and the Federal Government The Louis Berger Group Inc. 100 Commercial Street, 2nd Floor, North Manchester, NH 03101 603-644-5200 603-644-5220 louisberger.com Civil, Structural, Transportation & Environmental Engineering Loureiro Engineering Associates, Inc. 779 South Main Street Manchester, NH 03102 603-625-8899 603-625-8799 loureiro.com info@loureiro.com Michael Redding Environmental & Civil Engineering,

Air, Water & Waste Compliance and Permitting, Waste Management, Brownfields, Solid Waste/Landfills, Facilities Services, Industrial Wastewater, Laboratory MHF Design Consultants Inc. 44 Stiles Road, Suite 1 Salem, NH 03079 603-893-0720 603-893-0733 mhfdesign.com info@mhfdesign.com Frank C. Monteiro Site Engineering, Civil/Surveying, U/G Tank Design, Planning MJS Engineering PC 5 Railroad Street, PO Box 359 Newmarket, NH 03857 603-659-4979 603-659-4627 mjs-engineering.com mjs@mjs-engineering.com Michael J. Sievert Civil, Structural, Environmental, Consulting McFarland Johnson Inc. 53 Regional Drive Concord, NH 03301 603-225-2978

Wetlands, Remediation, Landscape Architecture, Value Engineering

603-225-0095 mjinc.com mlong@mjinc.com Michael D. Long Mechanical, Planning, Transportation, Construction Management, Design-Build, Structural, Environmental, Civil, Electrical, Aviation

Northpoint Engineering, LLC 119 Storrs Street, Suite 201 Concord, NH 03301 603-226-1166 603-226-1160 northpointeng.com info@northpointeng.com Kevin M. Leonard, Jeffrey Lewis Civil Engineering, Land Planning, Construction Services, Environmental Science

Milone & MacBroom, Inc. 2 Cote Lane, Suite 1 Bedford, NH 03110 603-668-1654 604-668-0608 miloneandmacbroom.com eteale@mminc.com Charles Eric Teale Geotechnical Engineering, Dam Engineering, Construction Phase Testing & Inspection Services, and Hydrogeology Consulting Services

Oak Point Associates 85 Middle Street Portsmouth, NH 03801 603-431-4849 603-431-1870 oakpoint.com llamontagne@oakpoint.com Lynn Lamontagne Civil, Structural, Mechanical and Electrical Engineering, Fire Protection

Nobis Group 18 Chenell Drive Concord, NH 03301 603-224-4182 603-224-2507 nobiseng.com info@nobiseng.com Shelley Lyn Ryan Environmental, Civil, Geotechnical Construction Management,

Quantum Construction Consultants, LLC 27 Locke Road Concord, NH 03301 603-224-0859

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BUSINESS RESOURCES NH 2020 87

ENGINEERING FIRMS 603-224-3625 quantum-cc.com lmartin@quantum-cc.com Lisa M. Martin Structural, Civil, Bridge and Roadway Engineering Ransom Consulting, Inc. Pease International Tradeport, 112 Corporate Drive Portsmouth, NH 03801 603-436-1490 603-436-6037 ransomenv.com srickerich@ransomenv.com Steven Rickerich Environmental, Remediation & Geotechnical Engineering, Environmental Due Diligence, Utilities Services, Water Supply, Coastal Modeling, Site Civil Rist-Frost-Shumway Engineering 71 Water Street Laconia, NH 03246 603-524-4647 603-528-7653 rfsengineering.com cshumway@rfsengineering.com Pamela Merrill MEP/FP, Telecommunications, Structural, Civil, Commissioning SFC Engineering Partnership Inc. 1 Industrial Drive Windham, NH 03087 603-647-8700 603-647-8711 sfceng.com info@sfceng.com Wendy Chambers Structural, Fire Protection, and Civil Engineering, Code Review, Retaining Wall Design S. W. Cole Engineering, Inc. 10 Centre Road Somersworth, NH 03878 603-692-0088 603-692-0044 swcole.com infosomersworth@swcole.com Geotechnical Engineering, Construction Materials Testing, Special Inspections, Geology and Environmental Consulting, Test Boring/Drilling Services Additional NH Location: Londonderry (716-2111) Sanborn, Head & Associates Inc. 20 Foundry Street Concord, NH 03301 603-229-1900 603-229-1919 sanbornhead.com mpoirier@sanbornhead.com Matthew R. Poirier

88 BUSINESS RESOURCES NH 2020

Hydrogeologic and Environmental Investigations, Geotechnical and Solid Waste Engineering, Natural Gas Infrastructure Engineering Stantec Consulting Services Inc. 5 Dartmouth Drive, Suite 200 Auburn, NH 03032 603-669-8672 603-669-7636 stantec.com info@stantec.com Gerard Fortin, Craig Gendron Civil/Structural Engineering, Environmental Consulting, Architecture, Interior Design, Landscape Architecture, Geotechnical Engineering, Project Mgmt.

Stephens Associates Consulting Engineering 60 Northrup Drive Brentwood, NH 03833 603-772-1417 603-772-1418 stephensengineers.com info@stephensengineers.com Bethel A.H. Stephens Structural, Geotechnical, Hydrology & Hydraulics Steven J. Smith + Associates Inc. Pondside Place, 6 Lily Pond Road Gilford, NH 03246 603-524-1468 603-524-4731 sjsincnh.com sjs@sjsincnh.com Steven J. Smith Sr. Engineering & Land Planning, Land Surveying, Site Plans, Subdivisions, Topography and Environmental Permitting StoneHill Environmental Inc. 600 State Street, Suite 2 Portsmouth, NH 03801 603-433-1935 603-433-1942 stonehillenvironmental.com info@stonehillenvironmental.com Environmental Consulting, Due Diligence, Remediation, Litigation Support, Water Resources, Spill Management TEPP LLC 93 Stiles Road, Suite 201 Salem, NH 03079 603-212-9133 603-226-4108 teppllc.com tepp@teppllc.com Kim Eric Hazarvartian Transportation Engineering, Planning and Policy, Traffic Impact & Access Studies, Traffic Operations & Safety Studies, Intersection/Signal Design

TFMoran, Inc. 48 Constitution Drive Bedford, NH 03110 603-472-4488 603-472-9747 tfmoran.com rduval@tfmoran.com Robert E. Duval, Dylan Cruess Civil, Traffic, and Structural Engineering, Land Surveying, Landscape Architecture, Permitting, Design-Build Additional NH Location: Portsmouth (431-2222) TTG Environmental Consultants LLC 27 Locke Road Concord, NH 03301 603-228-1122 603-228-1126 hlturner.com/env jlavigne@hlturner.com John R. Lavigne Environmental Permits, Funding Agency Consulting, Construction Administration/Resident Engineering Svces, Water/Wastewater System Design, Stormwater Terracon Consultants Inc. 77 Sundial Avenue, Suite 401W Manchester, NH 03103 603-647-9700 603-647-4432 terracon.com wshedd@terracon.com Wendell Shedd Engineering, Construction Monitoring, Geotechnical, Hydrogeology, Materials Testing, Environmental Tighe & Bond Inc. 177 Corporate Drive Portsmouth, NH 03801 603-433-8818 603-433-8988 tighebond.com info@tighebond.com Brad Mezquita Site/Civil Engineering, Coastal Engineering, Traffic Engineering, Environmental Consulting, GIS, Renewable Energy

603-228-1126 turnerbuildingscience.com scaulfield@turnerbuildingscience.com Steven M. Caulfield IAQ/HVAC Moisture Diagnostics & Mitigation, Forensic Analysis, Mechanical Engineering Design, Building Commissioning, Geothermal Design Underwood Engineers Inc. 25 Vaughan Mall Portsmouth, NH 03801 603-436-6192 603-431-4733 underwoodengineers.com uei@underwoodengineers.com Frank G. Underwood Civil, Environmental Additional NH Location: Concord (230-9898) VHB 2 Bedford Farms Drive, Suite 200 Bedford, NH 03110 603-391-3900 603-518-7495 vhb.com rbousa@vhb.com Robin Bousa Transportation Planning and Engineering, Site/Civil Engineering, Environmental Services, Land Survey WSP USA Inc. 155 Main Dunstable Road, Suites 120 & 125 Nashua, NH 03060 603-595-7900 603-889-6389 wsp.com darren.hardy@wsp.com Darren Hardy Transportation and Infrastructure Additional NH Location: Manchester (647-2012)

Tritech Engineering Corporation 755 Central Avenue Dover, NH 03820 603-742-8107 603-742-3830 tritecheng.com rjs@tritecheng.com Robert Stowell Engineering, Surveying, Planning

Weston & Sampson Engineers Inc. 100 International Drive, Suite 152 Portsmouth, NH 03801 603-431-3937 978-977-0100 westonandsampson.com perkinsc@wseinc.com Christopher M. Perkins Drinking Water / Wastewater, Environmental, Civil, Stormwater, Geotechnical, Architectural, Renewable Energy, Design/Build Construction, Solid Waste Additional NH Location: Manchester (263-9296)

Turner Building Science & Design LLC 27 Locke Road Concord, NH 03301 603-228-1122

Weston Solutions Inc. 43 North Main Street Concord, NH 03301 603-656-5400 603-656-5401

westonsolutions.com jim.soukup@westonsolutions.com James Soukup Environmental Consulting, Engineering and Program Management

Construction Manager • Design-Builder • General Contractor Mascoma Community Healthcare Center

Wilcox + Barton Inc. #1B Commons Drive, Unit 12 B Londonderry, NH 03053 603-369-4190 ext. 502 603-369-6639 wilcoxandbarton.com info@wilcoxandbarton.com Russell W. Barton Environmental, Regulatory, Technical and Program Logistics, Civil Engineering Wright-Pierce 230 Commerce Way, Suite 302 Portsmouth, NH 03801 603-430-3728 603-430-4083 wright-pierce.com marketing@wright-pierce.com Richard Davee Award-winning Engineering Firm specializing in providing Water, Wastewater & Infrastructure Engineering Services to municipalities in the Northeast Additional NH Location: Manchester (606-4420) Yeaton Associates, Inc. 40 South River Road, Unit #36 Bedford, NH 03110 603-444-6578 yeatonassociates.com info@yeatonassociates.com Leslie Fillion Mechanical, Electrical, Plumbing, Sustainable Additional NH Location: Littleton (444-6578) Source: NHBR Survey

Canaan, NH

Dartmouth College Morton Hall Renovation Hanover, NH

Concord, New Hampshire • (603) 224-3233 www.northbranch.net

2019 NHBR Business Services Guide Ad.indd 1

6/5/2019 12:08:12 PM

Toll Free (866) 540-1542 Phone (603) 529-3322 Service (603) 529-3331

A division of

Mechanical Contractors ■ Commercial ■ Industrial ■ Institutional ■ Multi-Family ■ Design/Build

www.gsphinc.com

Service Department

■ Refrigeration ■ Heating/AC ■ Medical Gas ■ Plumbing ■ 24-Hour Service ■ PM Contracts

NEW SERVICE LOCATION: 10 TECHNOLOGY DRIVE UNIT 1A WEST LEBANON, NH 03784 603-529-4866 Proudly Serving the New Hampshire Construction Community Since 1983

BUSINESS RESOURCES NH 2020 89

AIRPORTS IN NEW HAMPSHIRE Alton Bay Seaplane Base (B18) 14 Mt. Major Hwy., Alton Bay, NH 03810 Paul Larochelle, 603-875-3498 https://www.facebook.com/AltonBaySeaplaneBaseandIceRunway Berlin Regional Airport (BML) 800 East Side River Road, Milan, NH 03588 Marcel Leveille, 603-449-2168 Eric Demers, 603-449-2168 berlinnh.gov Claremont Municipal Airport (CNH) 448 Sullivan Street, Claremont, NH 03743 David Carton & Roger Hamel, 603-542-7032 claremontnh.com Concord Municipal Airport (CON) 71 Airport Road, Concord, NH 03301 David Rolla, 603-228-2267 concordnh.gov Dean Memorial Airport (5B9) 393 Airport Road, North Haverhill, NH 03744 Dennis Cunningham, 603-989-5845 Dillant-Hopkins Airport (EEN) 80 Airport Road, Keene, NH 03431 Jack Wozmak, 603-357-9835 ci.keene.nh.us Errol Airport (ERR) 100-1328 Colebrook Rd., P.O. Box 43, Errol, NH 03579 D.C. Heasley, 603-482-3320 Franconia Airport (1B5) Rt. 116 Easton Road, Franconia, NH 03580 James David, 603-823-5034 franconiasoaring.org Gifford Field Airport (4C4) 14 Depot St., Colebrook, NH 03576 Douglas Brooks, 603-237-4914

Lebanon Municipal Airport (LEB) 5 Airpark Road, Ste. 1, West Lebanon, NH 03784 Richard Dyment, 603-298-8878 flyleb.com

Hawthorne-Feather Airpark (8B1) 2 Main Street, Antrim, NH 03440 Roger Smith, 603-588-6868 Jaffrey Airport - Silver Ranch (AFN) 190 Turnpike Road, Jaffrey, NH 03452 Harvey Sawyer, 603-532-8870 silverranchairpark.com

90 BUSINESS RESOURCES NH 2020

Skyhaven Airport (DAW) 238 Rochester Hill Road, Rochester, NH 03867 Andrew Pomeroy, 603-332-0005 skyhavennh.com

Manchester-Boston Regional Airport (MHT) 1 Airport Road, Ste. 300, Manchester, NH 03103 Theodore Kitchens, 603-624-6539 flymanchester.com

Twin Mountain Airport (8B2) 63 Airport Road, Twin Mountain, NH 03595 Evan Karpf, 603-846-5505 twinmountain.com

Moultonboro Airport (5M3) 306 Haines Hill Road, Wolfeboro, NH 03894 Paul Zanis, 603-986-7338

Source: N.H. Department of Transportation – Bureau of Aeronautics and airnav.com

Mount Washington Regional Airport (HIE) 5 Airport Road, Whitefield, NH 03598 Wendy Roberts, 603-837-9532 mountwashingtonairport.com

4C4

Nashua Municipal Airport/Boire Field (ASH) 93 Perimeter Road, Nashua, NH 03063 Chris Lynch, 603-882-0661 nashuaairport.com

BML

Newfound Valley Airport (2N2) 152 Pleasant Street, Bristol, NH 03222 Boake Morrison, 603-744-8334 Parlin Field (2B3) 15 Sunapee Street, Newport, NH 03773 Heath Marsden, 603-863-1220 newportnh.gov

2G8

HIE 7B3

1B5 5B9

Plymouth Municipal Airport (1P1) 111 Quincy Road, Plymouth, NH 03264 Colin McIver, 603-536-5818 plymouth-nh.org

Gorham Municipal Airport (2G8) 8 Main Street, Gorham, NH 03581 Lee Carroll, 603-466-5065 gorhamnh.org Hampton Airfield (7B3) 9A Lafayette Road, North Hampton, NH 03862 Garrett Miller, 603-964-6749 hamptonairfield.com

Portsmouth International Airport at Pease (PSM) 55 International Drive, Portsmouth, NH 03801 Paul Brean, 603-433-6536 peasedev.org/travel

Laconia Municipal Airport (LCI) 65 Aviation Drive, Gilford, NH 03249 Marv Everson, 603-524-5003 laconiaairport.com

Municipal Airport

5M3

IPI

LEB

2N2

LCI B18

CNH 2B3 CON

DAW

NH State Airport 8B1

Private Airport/

MHT

Open to Public

PSM 7B3

EEN AFN

ASH

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Corporations SENTINEL have to juggle operating across state to anothe labor laws that vary borders from one national and r, and that sometimes regional outlets saddle of dollars with thousa s in penalties nds for violatio Two chains ns. with locatio shire were ns in New cited in May Hamplaw violatio for alleged ns: Kohl’s depart labor Chili’s Grill and Bar. For ment store and the bulk of both compa their citation nies, visions for s concerned youth employ prowork issues. ment and paperRudolph W. commissioner Ogden III, deputy of the New shire Depart Hampment of Labor, youth workin g requirementssaid the state in can be broken into three general categodown “One being ries. the permis or the idea that the guardision or someo ans ne should be saying, ‘Yes, he said. “Two,the kid can work,’” be doing certain dange the kid shouldn’t And three rous occupa — limitations.” there should be certain tions. hourly

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“The Meetfiduciar the immigrants and refugees growing a new life in NH bipartisan and growin y services sector is an tional wisdom Pageconven 46 g part of this state’s important forming the state provides well-pa behind trans trans-economy. into a trust ying jobs.”

It gone. guage that haven — That was was introduced the lanInstead, the scure bill again Senate Bill bill now 98, an ob- to see tweaking the last 16 whether “trust sets up a study group years — laws — for the 15th time legislation in desired effect” the half-tril that make is having and lion-dollar it its trust industr easier for “unintended conseq whether there were the Granite any y to thrive State. uences “We need in But by the to step back .” time lawmak change to see if the bill, this s have been ers got though the time around benefic with state,” Rep. , that languag Kristina Fargo, ial to the e — the D-Dover, exTRUSTS, PAGE 16

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Subscribe today – 877-494-2036 or visit nhmagazine.com • parentingnh.com • nhhomemagazine.com • bridenh.com • nhbr.com To advertise, call 603-624-1442 BUSINESS RESOURCES NH 2020 91

Engage employees through community service Survey employees regarding local causes they would find valuable, exciting and fulfilling

BY CAROL PHILLIPS

C

reating a company culture in which employees are highly engaged often involves opportunities for employees to participate in community service on company time.

When we think of volunteer work, we often picture people helping nonprofits during their personal time. However, companies who incorporate these altruistic activities as an added employee benefit help create a positive environment of giving, which results in direct and indirect benefits for everyone involved.

Engaged employees are typically employees who have regular opportunities at work to learn and grow, which are also benefits they receive while participating in community service. The personal benefits employees experience while volunteering their services are brought back to the workplace and become assets to their co-workers, supervisors and employers. Additionally, employers benefit directly by creating positive relationships with the nonprofit groups in their community and helping the people those organizations serve.

Here are some scenarios to consider: 1. Companies that do not support local nonprofits and do not allow employees to volunteer during company time. These businesses are missing valuable opportunities to contribute to the community, set a good example for employees and support employee participation. Too often, these businesses tend to be run with a drill sergeant mentality, believing that employees who stay hyper-focused on their work will result in increased productivity; hence, more company profit.

Typically, they are not aware of the countless tangible and intangible ways volunteering can benefit many aspects of their business, including their bottom line. Employees in this type of company culture tend to feel constricted and employee turnover is often higher compared to companies who support and encourage com92 BUSINESS RESOURCES NH 2020

munity service.

2. Companies that support local nonprofits through donations but don’t allow employee involvement. Companies that contribute to the local nonprofit community are definitely providing much-needed financial resources, but taking the next step by inviting employees to get involved can positively contribute to employee engagement.

Otherwise, the community support is not truly a team effort, leaving employees out of this important equation. Kudos given to the business from the nonprofit community don’t extend to the employees — just to the company itself.

3. Companies that support local nonprofits and offer paid time for community service but give employees resistance when they attempt to participate during work hours. This is typically a problem that lies with the employees’ direct supervisors. Supervisors are commonly concerned with maximizing productivity and view employees who are away from the workplace as providing zero productivity. However, these leaders are likely not looking at the big picture — a company culture that truly supports community service results in a significant return on investment for the company in the long run.

4. Companies that support local nonprofits, offer paid time for employees to participate in community service, and positively encourage employees to participate. Think of this as the corporate trifecta of community service.

This winning combination is commonly found at companies voted the best places to work.

And what company wouldn’t want to hold this distinct honor? These are the same companies whose employees are the organization’s best advertising, as they are much more likely to speak highly of the company to others, especially when comparing employee benefits to those who work elsewhere. Word-of-mouth is priceless.

Here are some of the many benefits companies receive by embracing volunteer work: • Teamwork: Community service provides wonderful opportunities for your employees to

work together, including employees who typically do not work together directly in the office.

• Employee development: The more opportunities employees are exposed to, the more well-rounded they will be, resulting in a staff that is more valuable to your organization.

• New relationships with local business leaders: Successful nonprofits stay plugged in to leaders in the business community and companies benefit from staying connected.

• Promotional opportunities: Sponsoring nonprofit events, making donations and volunteering provide opportunities to promote your business through event marketing, print and online media and word-of-mouth. Think of a group of employees doing good deeds while wearing your company’s logo and how that spreads your message.

• Increased employee productivity: Employees want to feel purposeful. Allowing them to make choices regarding volunteer work, as well as supporting their efforts, will come back to the employer in increased employee engagement and productivity.

• Reduced employee turnover: Companies that provide benefits to employees that help them grow and feel good about themselves tend to have lower turnover rates than companies that limit employee involvement.

Where to start? Survey your employees regarding the local causes they are passionate about and what work they would find valuable, exciting and fulfilling. Consider how much time they would need. Also, invite a few employees to research the current needs of these valuable nonprofits and the ways your company can best contribute.

After implementing a new plan for a period of time, notice the tangible and intangible results and survey your employees to document the value from their important point of view!

Carol Phillips, author of “52 Simple Ways to Health,” is a Manchester-based health and wellness expert. She can be reached through her website at HealthDesignNH.com.

MEETINGS & CONFERENCE FACILITIES DARTMOUTH-LAKE SUNAPEE REGION

No. of No. of Rooms Meeting Rms

Group Size

Theatre Capacity

Banquet Capacity

Classroom Capacity

Andover Barn & Highland Lake Inn, highlandlakeinn.com 32 Maple Street, Andover, NH 03216, 603-735-6426

10

2

200

N/A

200

N/A

Colby Sawyer College, colby-sawyer.edu/event-services/ 541 Main Street, New London, NH 03257, 603-526-3720

200

25

N/A

600

250

187

Courtyard by Marriott-Hanover/Lebanon, courtyard-hanoverlebanon.com 10 Morgan Drive, Lebanon, NH 03766, 603-643-5600, 603-643-5669

124

9

150

150

80

65

Dexter’s Inn, Trails & Restaurant, dextersnh.com 258 Stagecoach Road, Sunapee, NH 03782, 603-763-5571

19

3

N/A

N/A

N/A

N/A

The Dowd’s Country Inn, dowdscountryinn.com On The Common, 9 Main Street, PO Box 58, Lyme, NH 03768, 800-482-4712, 603-795-4220

20

9

15-200

N/A

60-200

150200

Eastman Community Association/Bistro Nouveau, eastmannh.org 6 Clubhouse Lane, PO Box 53, Grantham, NH 03753, 603-863-8000

N/A

4

N/A

250

160

125

Enfield Shaker Museum, shakermuseum.org 447 NH Route 4A, Enfield, NH 03748, 603-632-4346

20

3

100

N/A

125

100

The Fells Historic Estate & Gardens, thefells.org On Lake Sunapee, 456 Route 103A, PO Box 276, Newbury, NH 03255, 603-763-4789

N/A

3

200

200

200

40

Fireside Inn & Suites, firesideinnwestlebanon.com 25 Airport Road, West Lebanon, NH 03784, 603-298-5900, 603-298-0340

126

11

450

20-40

48-400

20-270

Hanover Inn Dartmouth, hanoverinn.com Two East Wheelock Street, Hanover, NH 03755, 603-643-4300, 603-643-4433

108

10

480

415

300

240

Jesse’s Steaks, Seafood & Tavern, jesses.com Route 120, 224 Lebanon Street, PO Box 665, Hanover, NH 03755, 603-643-4111, 603-643-3340

N/A

1

70-100

N/A

70-100

N/A

Lake Sunapee Country Club, lakesunapeecc.com 289 Country Club Lane, PO Box 2460, New London, NH 03257, 603-526-6040, 603-526-0220

12

3

150

120

300

120

Lake Sunapee Cruises - M/V Kearsarge - M/V Mt. Sunapee II, sunapeecruises.com Town Dock - Sunapee Harbor, 1 Lake Ave., PO Box 774, Bradford, NH 03221, 603-938-6465, 603-938-5671

N/A

2

75

N/A

75

75

Lui Lui of West Lebanon, luilui.com Powerhouse Mall Plaza, 8 Glen Road #11, West Lebanon, NH 03784, 603-298-7070, 603-298-8209

N/A

2

40-100

40

40-100

N/A

Mount Sunapee Resort, mountsunapee.com 1398 Route 103, PO Box 2021, Newbury, NH 03255, 603-763-3500, 603-763-5989

N/A

5

250

250

250

250

Mountain Edge Resort & Spa at Sunapee, mountainedgeresort.com 1380 Route 103, Newbury, NH 03255, 603-763-4600, 603-763-6097

45

2

100

N/A

80

35

The New London Inn, thenewlondoninn.com 353 Main Street, PO Box 8, New London, NH 03257, 603-526-2791, 603-526-2749

23

1

40

N/A

N/A

N/A

Rosewood Country Inn, rosewoodcountryinn.com 67 Pleasant View Road, Bradford, NH 03221, 800-938-5273, 603-938-5253

11

4

70

N/A

70

N/A

Sunapee Lake Lodge, sunapeelakelodge.com 1403 Route 103, Mt. Sunapee, NH 03255, 603-763-2010, 603-763-3314

55

2

100

N/A

80

60

Belknap Mill, belknapmill.org 25 Beacon Street East, Laconia, NH 03246, 603-524-8813

0

2

200

200

N/A

N/A

Brewster Academy, brewsteracademy.org 80 Academy Drive, Wolfeboro, NH 03894, 603-569-7400

0

30

20

400

350

20

Castle in the Clouds, castleintheclouds.org 455 Old Mountain Road, Route 171, PO Box 687, Moultonborough, NH 03254, 603-476-5900, 603-476-2512

N/A

1

200

200

200

200

Cody Outdoor Center, campcody.com 9 Cody Road, Freedom, NH 03836, 603-539-4997, 603-539-5840

N/A

2

500

N/A

225

150

The Common Man Inn & Spa, thecmaninn.com 231 Main Street, Plymouth, NH 03264, 603-536-2200, 603-536-7773

38

5

200

220

200

100

Coppertoppe Inn & Retreat Center, coppertoppe.com 8 Range Road, Hebron, NH 03241, 603-744-3636, 603-947-3264

4

2

25

25

25

25

LAKES REGION

BUSINESS RESOURCES NH 2020 93

MEETINGS & CONFERENCE FACILITIES No. of No. of Rooms Meeting Rms Funspot, funspotnh.com 579 Endicott Street North, PO Box 5428, Laconia, NH 03246, 603-366-4377, 603-366-2077 Gunstock Mountain Resort, www.gunstock.com 719 Cherry Valley Road, Gilford, NH 03249, 603-737-4308, 603-293-4318 Hart’s Turkey Farm, hartsturkeyfarm.com 233 DW Highway, Junction of Routes 3 & 104, PO Box 664, Meredith, NH 03253, 603-279-6212, 603-279-7146 The Inn on Main, innnewhampshire.com 200 North Main Street, PO Box 1089, Wolfeboro, NH 03894, 603-569-1335 The Inn on Newfound Lake, newfoundlake.com 1030 Mayhew Turnpike, Bridgewater, NH 03222, 603-744-9111, 603-744-3894 Lake Opechee Inn & Spa, opecheeinn.com 62 Doris Ray Court, Laconia, NH 03246, 603-524-0111, 603-524-1114 Manor On Golden Pond, manorongoldenpond.com 31 Manor Drive, PO Box T, Holderness, NH 03245, 603-968-3348, 603-968-2116 Mill Falls at the Lake, millfalls.com 312 Daniel Webster Highway, Meredith, NH 03253, 800-508-4598, 603-677-8694 Misty Harbor & Barefoot Beach Resort, mistyharbor.com 118 Weirs Road, Gilford, NH 03249, 603-293-4500, 603-293-0493 Mount Washington Cruises, cruisenh.com 211 Lakeside Avenue, PO Box 5367, Laconia, NH 03247, 603-366-5531, 603-366-2007 NASWA Resort, naswa.com 1086 Weirs Boulevard, Laconia, NH 03246, 603-366-4341, 603-366-5731 The Barn at Pickering House, pickeringhousewolfeboro.com 116 South Main Street, PO Box 175, Wolfeboro, NH 03894, 603-569-6948 Plymouth State University Welcome Center & Ice Arena, plymouth.edu/arena 17 High Street, Plymouth, NH 03264, 603-535-2758, 603-535-3369 Squam Lakes Natural Science Center, nhnature.org 23 Science Ctr. Road, PO Box 173, Holderness, NH 03245, 603-968-7194, 603-968-2229 Steele Hill Resorts, steelehillresorts.com 516 Steele Hill Road, Sanbornton, NH 03269, 603-582-2319, 603-581-2395 The Wolfeboro Inn, wolfeboroinn.com 90 North Main Street, PO Box 1270, Wolfeboro, NH 03894, 603-569-3016, 603-569-5375

Group Size

Theatre Capacity

Banquet Capacity

Classroom Capacity

N/A

2

300

N/A

300

300

0

5

300

450

300

150

N/A

5

120

125

120

70

14

1

N/A

N/A

225

N/A

28

2

185

185

185

185

34

1

48

48

32

21

24

1

35

35

42

35

171

21

300

300

240

160

27

1

50

N/A

N/A

N/A

N/A

3

500

65-125

450

65-125

82

3

150

100

150

50

10

1

150

0

150

0

N/A

1

20-50

N/A

150

N/A

N/A

2

75

75

75

50

160

6

100

100

200

55

44

3

140

190

140

90

N/A

4

N/A

1,200

850

1,200

5

1

10

N/A

N/A

N/A

16

8

N/A

600

700

350

N/A

3

127

60-100

127

40

N/A

1

130

130

86

130

64

12

2-200

200

200

125

N/A

3

350

500

350

400

MERRIMACK VALLEY REGION Alpine Grove Banquet & BBQ Facility, alpinegrove.com 19 South Depot Road, Route 111A, Hollis, NH 03049, 603-882-9051 Ash Street Inn, ashstreetinn.com 118 Ash Street, Manchester, NH 03104, 603-668-9908 Atkinson Resort & Country Club, atkinsonresort.com 85 Country Club Drive, Atkinson, NH 03811, 603-362-8700, 603-362-5727 Aviation Museum of New Hampshire, aviationmuseumofnh.org 27 Navigator Road, Londonderry, NH 03053, 603-669-4820 The Barley House, thebarleyhouse.com 132 North Main Street, Concord, NH 03301, 603-228-6363, 603-228-6565 Bedford Village Inn, bedfordvillageinn.com 2 Olde Bedford Way, Bedford, NH 03110, 603-472-2001, 603-472-2379 Bektash Shriners Function Center, bektashshriners.org 189 Pembroke Road, PO Box 4086, Concord, NH 03302, 603-225-5372, 603-225-9430

94 BUSINESS RESOURCES NH 2020

Your Occasion, Our Venue Manchester Country Club

At Manchester Country Club, we value relationships.

That’s why we have a team of event professionals ready to work with you, dedicated to making your event an unforgettable occasion. Whether it’s a group of 2 or 300, we have multiple event spaces to accommodate a range of setups. Each space has audio visual capabilities, making sharing knowledge simple; and includes outdoor amenities, perfect for refreshing breaks.

Leave your stress behind; we have all the details covered.

UNFORGETTABLE EVENTS ARE FOR EVERYONE; MEMBERSHIP NOT REQUIRED TO HOST YOUR EVENT

Bedford, NH – ManchesterCountryClub.com – 603.624.4096

Photos courtesy of: Gil Talbot Photography & Dachowski Photography

MEETINGS & CONFERENCE FACILITIES No. of No. of Rooms Meeting Rms Best Western Concord Inn & Suites, concordbestwestern.com 97 Hall Street, Concord, NH 03301, 603-228-4300, 603-228-4301 Best Western Plus Executive Court Inn & Conference Ctr./The Yard Restaurant, executivecourtinn.com 13500 South Willow Street, Manchester, NH 03103, 603-627-2525, 603-665-7090 Birch Wood Vineyards, birchwoodvineyards.com 199 Rockingham Road, Derry, NH 03038, 603-965-4359, 603-965-4349 Brookstone Event Center, brookstone-park.com 14 Route 111, Derry, NH 03038, 603-328-9255, 603-328-9269 Candia Woods Golf Links, candiawoods.com 313 South Road, Candia, NH 03034, 603-483-2307, 603-483-0590 Canterbury Shaker Village, shakers.org 288 Shaker Road, Canterbury, NH 03224, 603-783-9511 Canterbury Woods Country Club, canterburywoodscc.com 15 West Road, Canterbury, NH 03224, 603-783-9400 Capitol Center for the Arts, ccanh.com 44 South Main Street, Concord, NH 03301, 603-225-1111 ext. 124, 603-224-3408 Castleton Banquet and Conference Center, castletonbcc.com 58 Enterprise Drive, PO Box 957, Windham, NH 03087, 603-898-6300, 603-894-6503 The Centennial Hotel, thecentennialhotel.com 96 Pleasant Street, Concord, NH 03301, 603-227-9000, 603-225-5031 Chen Yang Li Restaurant, chenyangli.com 124 South River Road, Bedford, NH 03110, 603-228-8508, 603-228-8308 Colby Hill Inn, colbyhillinn.com 33 The Oaks Street, PO Box 779, Henniker, NH 03242, 603-428-3281, 603-428-9218 Comfort Inn Concord, comfortinnconcord.com 71 Hall Street, Concord, NH 03301, 603-226-4100, 603-228-2106 Comfort Inn Airport, comfortinn.com/hotel-manchester-new_hampshire-NH002 298 Queen City Avenue, Manchester, NH 03102, 603-668-2600, 603-625-2081 Common Man Concord, thecman.com 25 Water Street, 1 Gulf Street (for GPS directions), Concord, NH 03301, 603-228-3463 Copper Door Restaurant, copperdoorrestaurant.com 15 Leavy Drive, Bedford, NH 03110, 603-488-2677 Country Tavern Restaurant & Pub, countrytavern.org 452 Amherst Street, Nashua, NH 03063, 603-889-5871 Courtyard by Marriott & Grappone Conference Center, courtyardconcord.com 70 Constitution Avenue, Concord, NH 03301, 603-225-0303, 603-225-8916 Courtyard Manchester-Boston Regional Airport, marriott.com/mhtcy 700 Huse Road, Manchester, NH 03103, 603-641-4900, 603-641-0001 DoubleTree by Hilton Nashua, dtnashua.doubletreebyhilton.com 2 Somerset Parkway, Nashua, NH 03063, 603-886-1200, 603-595-4199 Currier Museum of Art, currier.org 150 Ash Street, Manchester, NH 03104, 603-669-6144 ext. 110, 603-669-7194 The Derryfield, www.thederryfield.com 625 Mammoth Road, Manchester, NH 03104, 603-623-2880, 603-623-6850 DoubleTree by Hilton Manchester Downtown, doubletree3.hilton.com/Manchester 700 Elm Street, Manchester, NH 03101, 603-625-1000, 603-206-4000 EastPoint Executive Center, nhofficespace.com 99 Pine Hill Road, Nashua, NH 03063, 603-880-3223

96 BUSINESS RESOURCES NH 2020

Group Size

Theatre Capacity

Banquet Capacity

Classroom Capacity

66

1

30

30

N/A

20

134

12

500

500

500

260

N/A

2

220

N/A

N/A

N/A

N/A

3

350

250

250

150

N/A

1

140

N/A

140

N/A

N/A

5

125

100

125

100

N/A

2

20-150

N/A

150

N/A

N/A

5

422

1,304

250

N/A

N/A

7

500

500

500

500

32

5

85

85

70

80

N/A

3

N/A

60

N/A

14

2

26

N/A

120

25

100

2

33

33

0

22

95

1

N/A

42

N/A

28

N/A

3

N/A

64

50

N/A

2

20-40

N/A

20-40

N/A

N/A

4

N/A

N/A

35-75

N/A

90

8

700

700

500

400

139

2

70

70

64

32

230

12

600

500

400

275

N/A

5

200

150

60

N/A

1

200

200

200

160

248

17

1,400

1,000

1,300

1,400

N/A

2

6-12

N/A

N/A

6-12

15-2560

15-3264

180210

No. of No. of Rooms Meeting Rms The Event Center at Courtyard by Marriott Nashua, eventcenternashua.com 2200 Southwood Drive, Nashua, NH 03063, 603-579-6055, 603-886-9489

Group Size

Theatre Capacity

Banquet Capacity

Classroom Capacity

239

14

150

540

360

250

0

8

255,500

255,500

254,800

252,500

Firefly American Bistro & Bar, fireflynh.com 22 Concord Street, Manchester, NH 03101, 603-935-9740

N/A

1

30

N/A

N/A

N/A

Fireside Inn & Suites, firesideinnnashua.com 10 St. Laurent Street, Nashua, NH 03064, 603-883-7700

100

1

15

N/A

N/A

N/A

Fratello’s Events in the Millyard, eventsinthemillyard.com 155 Dow Street, Manchester, NH 03101, 603-641-6776

N/A

3

N/A

N/A

180

N/A

Fratello’s Italian Grille, fratellos.com 194 Main Street, Nashua, NH 03060, 603-889-2022

N/A

1

30

N/A

30

N/A

Hampton Inn & Suites by Hilton - Manchester/Bedford, manchesterbedfordsuites.hamptoninn.com 8 Hawthorne Drive, Bedford, NH 03110, 603-623-2040, 603-623-2041

92

1

10

N/A

N/A

N/A

Hampton Inn by Hilton Concord/Bow, hamptoninn3.hilton.com/en/hotels/new-hampshire/ hampton-inn-concord-bow-CCDNHHX/index.html 515 South Street, Bow, NH 03304, 603-224-5322, 603-224-4282

142

2

40

50

40

40

Hampton Inn by Hilton Nashua, nashua.hamptoninn.com 407 Amherst Street, Nashua, NH 03063, 603-883-5333, 603-883-5334

102

1

40

50

40

20

Holiday Inn & Suites - Nashua, holidayinn.com/nashuanh 9 Northeastern Boulevard, Nashua, NH 03062, 603-888-1551, 603-888-7193

198

6

225

350

220

200

Holiday Inn Concord Downtown, ihg.com/holidayinn/concordnh 172 North Main Street, Concord, NH 03301, 603-224-9534, 603-224-8266

122

5

N/A

N/A

N/A

N/A

The Event Center at Hampshire Hills/The Hampshire Dome, hampshirehills.com 50 Emerson Road, PO Box 404, Milford, NH 03055, 603-673-7123, 603-673-0797

“New Hampshire’s Own 100% Natural Spring Water”

• Convenient Office & Home Delivery • Cooler Rentals • Coffee Service

Ask About Our No-Spill Systems

800-331-7873 monadnockspring.com

THE

BEDFORD VILLAGE INN

BUSINESS RESOURCES NH 2020 97

MEETINGS & CONFERENCE FACILITIES No. of No. of Rooms Meeting Rms

Group Size

Theatre Capacity

Banquet Capacity

Classroom Capacity

Holiday Inn Express Hotel & Suites Manchester Airport, hiexpress.com/esmanchester 1298 South Porter Street, Manchester, NH 03103, 603-669-6800, 603-647-3197

108

1

12

N/A

N/A

N/A

Holiday Inn Manchester Airport, holidayinn.com/manchesternh 2280 Brown Avenue, Manchester, NH 03103, 603-641-6466, 603-641-5655

91

1

50

50

40

35

Holiday Inn Salem, holidayinn.com/salemnh 1 Keewaydin Drive, Salem, NH 03079, 603-893-5511, 603-894-6728

109

1

40

35

40

24

Homewood Suites by Hilton Gateway Hills Nashua, gatewayhillsnashua.homewoodsuites.com 15 Tara Boulevard, Nashua, NH 03062, 603-546-7470, 603-897-0080

105

1

16

16

16

16

Kimball-Jenkins Estate, kimballjenkins.com 266 North Main Street, Concord, NH 03301, 603-225-3932, 603-225-9288

N/A

7

N/A

90

80

50

LaBelle Winery, labellewinerynh.com 345 Route 101, Amherst, NH 03031, 603-672-9898, 603-554-1853

N/A

2

230

300

230

230

League of NH Craftsmen Headquarters, nhcrafts.org 49 South Main Street, Suite 100, Concord, NH 03301, 603-224-3375, 603-225-8452

N/A

2

100

N/A

N/A

60

Londonderry Country Club, londonderrycountryclub.com 56 Kimball Road, Londonderry, NH 03053, 603-432-9789

N/A

2

175

130

175

N/A

Lui Lui of Nashua, luilui.com 259 Daniel Webster Highway, Nashua, NH 03060, 603-888-2588, 603-888-7297

N/A

2

45-90

40

45-90

N/A

Manchester Community College, mccnh.edu/wdc/renting-our-facilities 1066 Front Street, Manchester, NH 03102, 603-206-8163, 603-624-1576

N/A

2

450

100

250

30

Manchester Country Club, manchestercountryclub.com 180 South River Road, Bedford, NH 03110, 603-624-4096

N/A

4

300

260

300

180

Manchester Downtown Hotel, manchesterdowntownhotel.com 700 Elm Street, Manchester, NH 03101, 603-625-1000, 603-206-4000

248

17

3,200

3,200

2,800

2,550

McAuliffe-Shepard Discovery Center, starhop.com 2 Institute Drive, Concord, NH 03301, 603-271-7827, 603-271-7832

N/A

4

600

103

300

120

1

2

75-190

60-100

55-80

30-4060

New England College, nec.edu 98 Bridge Street, Henniker, NH 03242, 603-428-2000

N/A

15

150

100

125

80

New England Executive Center, newenglandexec.com 264 South River Road, Bedford, NH 03110, 603-644-4554, 603-628-2227

N/A

5

8-25

N/A

N/A

25

New Hampshire Audubon’s McLane Center, nhaudubon.org 84 Silk Farm Road, Concord, NH 03301, 603-224-9909, 603-226-0902

N/A

3

150

100

100

75

New Hampshire Fisher Cats, www.nhfishercats.com 1 Line Drive, Manchester, NH 03101, 603-641-2005, 603-641-2055

N/A

14

6,000

6,000

1,000

200

Pats Peak Banquet Center, patspeak.com 686 Flanders Road, PO Box 2448, Henniker, NH 03242, 603-428-3245, 603-428-7821

N/A

3

200

200

200

200

Puritan Conference Ctr. & Function Facility, puritanbackroom.com 245 Hooksett Road, Manchester, NH 03104, 603-666-9893, 603-669-3199

N/A

6

200

250

200

150

Quality Inn Manchester Airport, choicehotels.com/nh054 55 John E. Devine Drive, Manchester, NH 03103, 603-668-6110, 603-668-6116

113

2

N/A

65

50

30

Radisson Hotel Nashua, radisson.com/nashuanh 11 Tara Boulevard, Nashua, NH 03062, 603-888-9970, 603-888-4112

336

19

999

1,000

500

500

0

32

156

N/A

N/A

N/A

N/A

2

5-10

N/A

N/A

N/A

0

1

80

100

100

70

Millyard Museum, manchesterhistoric.org 200 Bedford Street, Manchester, NH 03101, 603-622-7531

Red River Theatres, redrivertheatres.org 11 South Main Street, Suite L1-1, Concord, NH 03301, 603-224-4697 ext. 12 Regus, regus.com 1 Tara Boulevard, Suite 200, Nashua, NH 03062, 603-324-7100, 603-324-7101 Riverside Room, tidewatercatering.com 250 Commercial Street, Manchester, NH 03101, 603-668-6111

98 BUSINESS RESOURCES NH 2020

No. of No. of Rooms Meeting Rms Saint Anselm College, https://www.anselm.edu/administrative-offices-services/human-resources/ conference-events-services, 100 Saint Anselm Drive, Box #1800, Manchester, NH 03102, 603-222-4280

Group Size

Theatre Capacity

Banquet Capacity

Classroom Capacity

1,500

13

2,000

575

450

12-167

Searles Castle at Windham, searlescastle.com 23 Searles Road, Windham, NH 03087, 603-898-6597, 603-893-4608

N/A

2

20-250

70

50

50

Sky Meadow Country Club, skymeadow.com 6 Mountain Laurels Drive, Nashua, NH 03062, 603-888-9000, 603-888-2166

N/A

4

25+

300

250

25+

SNHU Arena/SMG, snhuarena.com 555 Elm Street, Manchester, NH 03101, 603-644-5000, 603-644-1575

N/A

5

10,000

10,000

N/A

N/A

Society for the Protection of New Hampshire Forests, forestsociety.org 54 Portsmouth Street, Concord, NH 03301, 603-224-9945, 603-228-0423

N/A

4

16-50

N/A

N/A

50

Southern New Hampshire University, snhuconferences.com 2500 North River Road, Manchester, NH 03106, 603-645-9612, 603-645-9712

N/A

N/A

N/A

400

275

32

Stonebridge Country Club, golfstonebridgecc.com 161 Gorham Pond Road, Goffstown, NH 03045, 603-497-8633, 603-497-4612

N/A

2

50

60

200

65

Walnut Hill, walnuthillnh.com 81 Chester Road, NH Route 102, Raymond, NH 03077, 603-895-2437, 603-895-2437

N/A

2

50

N/A

N/A

50

Best Western Plus Keene Hotel, bestwesternpluskeene.com 401 Winchester Street, Keene, NH 03431, 603-357-3038, 603-357-4776

128

4

300

350

250

220

Chesterfield Inn, chesterfieldinn.com 20 Cross Road, PO Box 155, West Chesterfield, NH 03466, 603-256-3211, 603-256-6131

15

1

12

12

50

12

MONADNOCK REGION

HISTORIC THEATER: 28 Chestnut St., Portsmouth, NH LOFT: 131 Congress St., Portsmouth, NH TheMusicHall.org • 603.436.2400

At SNHU, we make planning events simple, easy, and stress free. We provide first-class conference facilities, state-of-the-art audiovisual equipment, and impeccable service for a wide range of events. No matter your event, SNHU is here to help.

• Meetings and seminars • Customized events • Overnight accommodations • Summer retreats

603-645-9612 | conferences@snhu.edu snhuconferences.com /SNHU Conference and Event Services @SNHUConference @SNHUConferences

PLANNING AN EVENT?

Photo: David J. Murray/Clear Eye Photo

Located in the seaside town of Portsmouth, NH, our two spaces deliver unmatched allure and charm, with unique amenities for groups of 10 to 800. corporate conventions • trade shows • ticketed events holiday parties • product launches • sales conferences team building seminars • annual meetings

For more info, visit TheMusicHall.org/NHBR BUSINESS RESOURCES NH 2020 99

MEETINGS & CONFERENCE FACILITIES No. of No. of Rooms Meeting Rms

Group Size

Theatre Capacity

Banquet Capacity

Classroom Capacity

Crotched Mountain Ski & Ride Area, crotchedmtn.com 615 Francestown Road, Bennington, NH 03442, 603-588-3668, 603-588-3667

N/A

1

400

N/A

400

N/A

Franklin Pierce University, franklinpierce.edu/institutes/conference_ctr/ 40 University Drive, Rindge, NH 03461, 603-899-4000

600

20

600

815

300

100

The Fairfield Inn & Suites Keene Downtown marriott.com/hotels/travel/mhtkn-fairfield-innand-suites-keene-downtown, 30 Main Street, Keene, NH 03431, 603-357-7070, 603-357-7075

40

2

8-15

15

15

15

Hidden Hills/Four Star Catering, weddingsathiddenhills.com 18 Lisa Drive, PO Box 369, Rindge, NH 03461, 603-899-5001, 603-899-2037

N/A

3

400

400

300

400

The Inn at Crotched Mountain, innatcrotchedmt.com 534 Mountain Road, Francestown, NH 03043, 603-588-6840

13

2

30

N/A

N/A

N/A

The Inn at East Hill Farm, east-hill-farm.com 460 Monadnock Street, Troy, NH 03465, 603-242-6495, 603-242-7709

70

3

N/A

N/A

150

N/A

Keene Country Club, keenecountryclub.com 755 West Hill Road, Keene, NH 03431, 603-352-0135, 603-355-6681

N/A

7

250

300

350

150

The Monadnock Room at Hilltop Golf Course, hilltopgolf.net 49 High Street, Peterborough, NH 03458, 603-924-7769

0

1

175

200

175

200

Papagallos Restaurant, papagallos.com 9 Monadnock Highway, Keene, NH 03431, 603-352-9400, 603-352-1447

N/A

1

100

N/A

100

100

Woodbound Inn, woodbound.com 247 Woodbound Road, Rindge, NH 03461, 603-532-8341, 603-532-4029

40

3

150

N/A

N/A

N/A

Anchorage Inn & Suites, anchorageinns.com 417 Woodbury Avenue, Portsmouth, NH 03801, 603-431-8111, 603-431-4443

88

1

15

N/A

N/A

15

Ashworth by the Sea Hotel, ashworthhotel.com 295 Ocean Boulevard, Hampton Beach, NH 03842, 603-926-6762, 603-926-2002

107

4

400

350

300

140

The Atlantic Grill, theatlanticgrill.com 5 Pioneer Road, Rye, NH 03870, 603-433-3000, 603-373-6051

N/A

4

250

200

160

100

Best Western Hampshire Inn & Suites, Bestwestern.com 20 Spur Road, Seabrook, NH 03874, 603-474-5700, 603-474-2886

46

N/A

N/A

N/A

N/A

N/A

Best Western Plus Portsmouth Hotel & Suites, bwportsmouth.com 580 US Highway 1 Bypass, Portsmouth, NH 03801, 603-436-7600

169

4

5-50300

300

190

150

Best Western Plus, The Inn at Hampton, theinnathampton.com 815 Lafayette Road, Route 1, Hampton, NH 03842, 603-926-6771, 603-929-2160

71

3

110315

315

184

178

The Carriage House, carriagehouserye.com 2263 Ocean Boulevard, Rye, NH 03870, 603-964-8251

N/A

1

50

N/A

50

N/A

Coastal Video Conference Center, coastaledc.org 4 Merrill Industrial Drive, Suite 201, Hampton, NH 03842, 603-929-9244, 603-929-3502

N/A

1

12

N/A

N/A

12

CR’s The Restaurant, crstherestaurant.com 287 Exeter Road, Hampton, NH 03842, 603-929-7972, 603-929-0122

N/A

1

50

N/A

40

N/A

The Exeter Inn, theexeterinn.com 90 Front Street, Exeter, NH 03833, 603-772-5901, 603-778-8757

46

5

4-100

130

100

50

Flag Hill Distillery & Winery / Flag Hill Catering & Events, flaghill.com 297 North River Road, Lee, NH 03861, 603-659-2949, 603-659-5107

0

2

250

300

250

N/A

The Governor’s Inn, governorsinn.com 78 Wakefield Street, Rochester, NH 03867, 603-332-0107, 603-335-1984

20

10

175

N/A

175

N/A

Hampton Inn & Suites Exeter, exetersuites.hamptoninn.com 59 Portsmouth Avenue, Exeter, NH 03833, 603-658-5555, 603-658-5556

111

1

65

65

56

55

Hilton Garden Inn Portsmouth Downtown, hgiportsmouth.com 100 High Street, Portsmouth, NH 03801, 603-431-1499, 603-431-1477

131

3

100

100

72

64

SEACOAST REGION

100 BUSINESS RESOURCES NH 2020

No. of No. of Rooms Meeting Rms

Group Size

Theatre Capacity

Banquet Capacity

Classroom Capacity

Holiday Inn Express & Suites Rochester, hiexpress.com 77 Farmington Road, Route 11, Rochester, NH 03867, 603-994-1175, 603-994-1176

77

1

50

20

30

20

Holiday Inn Express Durham/UNH, holidayinnexpress/durhamnh.com 2 Main Street, Durham, NH 03824, 603-868-1234, 603-590-1315

67

0

0

N/A

N/A

N/A

Holiday Inn Portsmouth, holidayinn.com/portsmouthnh 300 Woodbury Avenue, Portsmouth, NH 03801, 603-431-8000, 603-431-2065

130

2

175

175

100

110

Homewood Suites by Hilton Portsmouth, portsmouth.homewoodsuites.com 100 Portsmouth Boulevard, Portsmouth, NH 03801, 603-427-5400, 603-427-5410

116

1

40

40

32

24

The Hotel Portsmouth, thehotelportsmouth.com/ 40 Court Street, Portsmouth, NH 03801, 603-433-1200

32

2-4

6-12-33

N/A

N/A

33

Isles of Shoals Steamship Co., islesofshoals.com 315 Market Street, Portsmouth, NH 03801, 603-431-5500, 603-433-1280

N/A

1

275

N/A

120

N/A

Kingston 1686 House, thekingston1686house.com 127 Main Street, Kingston, NH 03848, 603-642-3637

N/A

6

85

N/A

100

N/A

LaBelle Winery, labellewinerynh.com 104 Congress Street, Portsmouth, NH 03801, 603-319-8035

N/A

1

32

50

32

32

Lamie’s Inn & Old Salt Restaurant, lamiesinn.com 490 Lafayette Road, Hampton, NH 03842, 603-926-0330, 603-929-0019

32

4

100

75

110

50

The Library Restaurant, libraryrestaurant.com 401 State Street, Portsmouth, NH 03801, 603-431-5202, 603-431-4678

N/A

2

25

N/A

85

30

Martel Roberge Function Center, mrfunctioncenter.com 551 Foundry St., Rollinsford, NH 03869, 603-781-2497

N/A

3

375

650

50-350

N/A

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BUSINESS RESOURCES NH 2020 101

MEETINGS & CONFERENCE FACILITIES No. of No. of Rooms Meeting Rms

Group Size

Theatre Capacity

Banquet Capacity

Classroom Capacity

The Music Hall, themusichall.org 28 Chestnut Street, Portsmouth, NH 03801, 603-766-2202, 603-766-1753

N/A

1

895

895

150

124895

Newick’s Seafood Restaurant, newicks.com 431 Dover Point Road, Dover, NH 03820, 603-742-3205

N/A

1

125

N/A

125

N/A

8

8

25

25

25

xs

One Liberty Lane, onelibertylane.com One Liberty Lane East, Hampton, NH 03842, 603-474-1776 , 603-758-1084

N/A

6

N/A

N/A

100

N/A

Pease Golf Course, peasegolf.com 200 Grafton Drive, Portsmouth, NH 03801, 603-433-1331, 603-427-0433

N/A

2

150

75

150

50

Portsmouth Country Club, portsmouthcc.net 80 Country Club Lane, Greenland, NH 03840, 603-436-9791, 603-433-3236

N/A

1

150

180

170

N/A

Portsmouth Courtyard by Marriott, marriott.com/hotels/travel/psmcy-courtyard-portsmouth/ 1000 Market Street, Portsmouth, NH 03801, 603-436-2121, 603-430-7666

133

2

100

100

80

60

Portsmouth Gas Light Co., portsmouthgaslight.com 64 Market Street, Portsmouth, NH 03801, 603-430-9122

N/A

1

25-200

N/A

85-200

N/A

Portsmouth Harbor Events and Conference Center, portsmouthharborevents.com 100 Deer Street at 22 Portwalk Place, Portsmouth, NH 03801, 603-422-6114

N/A

6

300

300

300

300

Quality Inn Portsmouth, qualityinnportsmouth.com 1190 Lafayette Road (Route One), Portsmouth, NH 03801, 603-433-3338, 603-431-1639

121

1

53

53

42

34

Redhook Ale Brewery, redhook.com 1 Redhook Way, Portsmouth, NH 03801, 603-501-3237, 603-430-6011

N/A

2

180

250

180

150

Residence Inn Portsmouth Downtown Waterfront, marriott.com 100 Deer Street, Portsmouth, NH 03801, 603-422-9200, 603-422-9201

128

1

40

50

40

24

The River House Restaurant, riverhouse53bow.com 53 Bow Street, Portsmouth, NH 03801, 603-431-2600

N/A

1

50

N/A

N/A

N/A

Rochester Country Club, rochestercc.com 94 Church Street, Rochester, NH 03839, 603-332-0985

N/A

2

120

N/A

180

N/A

Rudi’s Portsmouth, rudisportsmouth.com 20 High Street, Portsmouth, NH 03801, 603-430-7834

4

2

65

35

50

35

Seacoast Science Center, seacoastsciencecenter.org Route 1A, Odiorne Point State Park, 570 Ocean Blvd., Rye, NH 03870, 603-436-8043, 603-433-2235

N/A

3

200

100

200

100

Seashell Oceanfront Pavilion at Hampton Beach State Park, nhstateparks.org/explore/ outings-events-in-the-park/oceanfront-pavilion.aspx 160 Ocean Boulevard, Hampton, NH 03842, 603-227-8717, 603-926-6073

N/A

2

160

160

101

N/A

Sheraton Portsmouth Harborside Hotel, sheratonportsmouth.com 250 Market Street, Portsmouth, NH 03801, 603-431-2300, 603-431-7805

180

15

250

350

300

150

Strawbery Banke, strawberybankerentals.wordpress.com 17 Hancock Street, Portsmouth, NH 03801, 603-422-7502

N/A

2

85

100

85

50

Three Chimneys Inn, threechimneysinn.com 17 Newmarket Road, Durham, NH 03824, 603-868-7800, 603-868-5011

23

3

140

120

140

100

3,500

50

7,500

688

1,000

300

7

3

N/A

200

150

150

Wentworth By The Sea Country Club, wentworthbytheseacc.com 60 Wentworth Road, Rye, NH 03870, 603-433-3050, 603-431-4788

N/A

4

N/A

250

250

150

Wentworth by the Sea Hotel & Spa - Marriott Hotel & Spa, wentworth.com 588 Wentworth Road, New Castle, NH 03854, 603-422-7322, 603-422-7329

161

9

300

376

280

204

Whittemore Center Arena, campusrec.unh.edu/whittemore-center-arena 128 Main Street, Durham, NH 03824, 603-862-1379, 603-862-4801

N/A

2

6,500

6,500

1,000

150

oHIVE, ohive.com 155 Fleet Street, Portsmouth, NH 03801, 603-766-1900, 603-766-1901

University of New Hampshire, Conferences & Catering, unh.edu/conferences-catering Stillings Hall, 20 Ballard Street, Durham, NH 03824, 603-862-1900, 603-862-0245 The Victoria Inn Bed & Breakfast and Pavilion, thevictoriainn.com 430 High Street, Hampton, NH 03842, 603-929-1437

102 BUSINESS RESOURCES NH 2020

No. of No. of Rooms Meeting Rms

Group Size

Theatre Capacity

Banquet Capacity

Classroom Capacity

WHITE MOUNTAIN REGION Attitash Mountain Village Resort, attitashmtvillage.com 1 River Run Drive, PO Box 358, Bartlett, NH 03812, 603-374-6500 , 603-374-5208

400

2

50

75

N/A

80

Best Western - Silver Fox Inn, silverfoxinn.com 70 Packard’s Road, Waterville Valley, NH 03215, 603-236-3699, 603-236-4128

32

3

50

50

50

40

The Buttonwood Inn, buttonwoodinn.com 64 Mt. Surprise Road, PO Box 1817, North Conway, NH 03860, 603-356-2625, 603-356-3140

10

3

25-30

25

25

25

Cabot Inn & Suites, cabotinnandsuites.com 200 Portland Street, Lancaster, NH 03584, 603-788-3346, 603-788-2732

75

2

150300

300

300

150

Christmas Farm Inn & Spa, christmasfarminn.com 3 Blitzen Way, Black Mountain Road, PO Box 828, Jackson, NH 03846, 603-383-4313, 603-383-6495

41

1

45-60

N/A

N/A

N/A

Copper Door Restaurant, copperdoorrestaurant.com 41 S Broadway, Salem, NH 03079, 603-458-2033

N/A

2

30-40

N/A

30-40

15-25

Days Inn, daysinnnh.com 557 U.S. Route 3, Lincoln, NH 03251, 603-745-8118, 603-238-2410

73

2

1,000

N/A

1401,000

75-100

Days Inn Campton, daysinncampton.com 1513 US Route 3, Campton, NH 03223, 603-536-3520, 603-536-8114

100

1

175

N/A

N/A

N/A

Eagle Mountain House and Golf Club, eaglemt.com 179 Carter Notch Road, PO Box 804, Jackson, NH 03846, 603-383-9111, 603-383-0854

96

3

200

275

150

200

Eastern Slope Inn Resort, easternslopeinn.com 2760 White Mtn. Highway, PO Box 359, North Conway, NH 03860, 603-356-6321, 603-356-8732

250

1

50

50

40

40

corporate retreats business events special occasions

90 Loon Mountain Road Lincoln, NH 03251

Dee Cahill, VP of Sales 800.229.7829 x5270

You provide the guests, we provide the rest. colby-sawyer.edu/event-services

THE MOUNTAIN CLUB ON LOON BUSINESS RESOURCES NH 2020 103

MEETINGS & CONFERENCE FACILITIES No. of No. of Rooms Meeting Rms

Group Size

Theatre Capacity

Banquet Capacity

Classroom Capacity

Four Seasons Motor Inn, 4seasonsmotorinn.com Route 3, PO Box 432, Twin Mountain, NH 03595, 603-846-5708

23

1

50

N/A

N/A

N/A

Grand Summit Hotel at Attitash, grandsummitattitash.com 104 Grand Summit Road, PO Box 429, Bartlett, NH 03812, 603-374-6700, 603-374-0800

143

12

500

500

400

300

Green Granite Inn, greengranite.com 1515 White Mountain Highway, PO Box 3127, No. Conway, NH 03860, 603-356-6901, 603-356-6003

91

1

65

65

60

50

Gundalow Company Piscataqua, gundalow.org 60 Marcy Street, Portsmouth, NH 03801, 603-433-9505

N/A

N/A

46

N/A

46

27

Highland Center Lodge at Crawford Notch, outdoors.org Route 302, Bretton Woods, NH 03575, 603-278-4453, 603-278-4434

34

6

100

125

108

60

Horse & Hound Inn, horseandhoundnh.com 205 Wells Road, Franconia, NH 03580, 603-823-5501

9

3

50

N/A

50

50

Indian Head Resort, indianheadresort.com 664 US Route 3, Lincoln, NH 03251, 603-745-8000, 603-745-8414

98

2

200

200

160

100

InnSeason Resorts Pollard Brook, innseason.com 33 Brookline Road, Lincoln, NH 03251, 603-745-9900, 603-745-8233

133

1

10

N/A

N/A

N/A

Jack O’Lantern Resort, jackolanternresort.com 1668 Daniel Webster Highway, PO Box A, Woodstock, NH 03293, 603-745-8121, 603-745-8197

17

1

95

N/A

95

60

Joe Dodge Lodge at Pinkham Notch, outdoors.org/lodging/whitemountains/pinkham/ 361 Route 16, PO Box 298, Gorham, NH 03581, 603-466-2725, 603-466-3871

28

6

55

N/A

120

10-20

Mountain Club on Loon Resort & Spa, mtnclub.com 90 Loon Mountain Road, Lincoln, NH 03251, 603-745-2244, 603-745-2317

234

9

250

250

170

150

Mountain View Grand Resort & Spa, mountainviewgrand.com 101 Mountain View Road, Whitefield, NH 03598, 603-837-0030, 603-837-8884

141

11

280

280

300

170

North Conway Grand Hotel, northconwaygrand.com 72 Common Court, PO Box 3189, North Conway, NH 03860, 603-356-9300, 603-356-6028

200

17

500

550

425

250

Omni Mount Washington Resort, omnihotels.com/mountwashington 310 Mt. Washington Hotel Road, Bretton Woods, NH 03575, 603-278-1000, 603-278-8828

335

23

1,000

600

400

275

Purity Spring Resort, purityspring.com 1251 Eaton Road, Rte. 153, East Madison, NH 03849, 603-367-8896, 603-367-8664

49

5

300

300

200

N/A

Residence Inn by Marriott North Conway, northconwayresidenceinn.com 1801 White Mountain Highway, PO Box 10, North Conway, NH 03860, 603-356-3024, 603-356-3025

108

1

30

30

30

30

Riverside Room, tidewatercatering.com 250 Commercial Street, Manchester, NH 03101, 603-668-6111

0

1

80

100

100

70

Royalty Inn, royaltyinn.com 130 Main Street, Gorham, NH 03581, 603-466-3312

88

2

45

45

N/A

30

Snowy Owl Inn & Resort, snowyowlinn.com 41 Village Road, PO Box 407, Waterville Valley, NH 03215, 603-236-8383, 603-236-4890

85

3

100

N/A

N/A

N/A

Storybook Inn & Suites, storybookinnandsuites.com Glen Junction, Rtes. 16 & US 302, Glen, NH 03838, 603-383-6800, 603-383-4678

76

1

50

50

75

50

The Inn at Thorn Hill & Spa, innatthornhill.com 40 Thorn Hill Road, Jackson, NH 03846, 603-383-4242, 603-383-8062

25

3

50

50

50

25

Town & Country Inn and Resort, townandcountryinn.com US Route 2, PO Box 220, Gorham, NH 03581, 603-466-3315, 603-466-3316

155

4

300

300

400

150

The Valley Inn, valleyinn.com 17 Tecumseh Road, PO Box 1, Waterville Valley, NH 03215, 603-236-8425, 603-236-8429

43

2

50

50

50

30

Waterville Valley Conference & Event Center, waterville.com 1 Ski Area Road, PO Box 540, Waterville Valley, NH 03215, 1-800-468-2553, 603-236-4344

384

17

550

550

410

250

The Wentworth Inn, thewentworth.com 1 Carter Notch Road, PO Box 812, Jackson, NH 03846, 603-383-9700, 603-383-4265

61

2

200

50

200

80

The White Mountain Hotel & Resort, whitemountainhotel.com 87 Fairway Drive, PO Box 1828, North Conway, NH 03860, 603-356-7100

80

6

125

125

100

75

Woodstock Inn, Station & Brewery, woodstockinnnh.com 135 Main Street, PO Box 118, No. Woodstock, NH 03262, 603-745-3951

40

2

170

250

170

170

Source: NHBR Survey

104 BUSINESS RESOURCES NH 2020

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