802 Annual Report 2017

Annual Report

2017

liquorcontrol.vermont.gov

Table of Contents L etter of Transmittal from the Board................................ 1 Commissioner’s Remarks........................................................3 About the Board.........................................................................4 Board Members..........................................................................5 Background and History................................................. 7 Year in Review.......................................................................... 10 Administrative.......................................................................... 11 DLC Employees........................................................................ 12 Information Technology ...................................................... 14 Education Division................................................................. 16 Compliance & Enforcement ............................................... 18 Licensing Division................................................................... 20 Purchasing................................................................................. 22 Sweepstakes & Raffle Results.................................. 23 Made in Vermont................................................................. 24 Retail Operations.................................................................... 26 Agency Stores – Sales............................................................ 27 Distribution Center................................................................ 29 Marketing................................................................................... 30 Accounting................................................................................. 32 Financial Statements Statement of Revenue & Expense 2016—2017....................33 Where Does the Money Go?.......................................................34

Agency Store Listing.............................................................. 36

A N N UA L R E P O R T | 1

Message from the Board

January 1, 2018 Honorable Phil Scott Governor of Vermont Montpelier, Vermont

Left to Right: Devon Fuller, Julian Sbardella, Martin Manahan, Sam Guy, (missing from photo, Tom Lauzon)

Governor Scott, It is indeed my pleasure and honor to submit the 83rd Annual Report of the Liquor Control Board for the fiscal year July 1, 2016 through June 30, 2017, in compliance with the provisions of Section 109, Title 7, Vermont Statutes Annotated. During the preceeding twelve months, the Board has experienced significant changes with three new members being appointed, including a new Chair. The new Board continues to ensure the consistent operation of the Vermont Department of Liquor Control and its procedures in conformance with our mission. The success of the Department could not be realized without the dedicated group of employees and management that make up the Department as well as our devoted Agents. We continue to look to find ways to support them to increase revenues while encouraging public safety and the safe and responsible consumption of the beverage alcohol we sell and regulate. I would like to take this opportunity to thank past chair Stephanie Oâ&#x20AC;&#x2122;Brien for her unwavering dedication and loyalty during her tenure on the Board of Liquor Control. Her knowledge and passion for the Department will be greatly missed. In closing, I hope you find the enclosed Annual Report informative, and trust you will be as proud of the success of The Department of Liquor Control as we are. The Department is a true asset to the State of Vermont contributing in a positive manner on a daily basis. Respectfully submitted,

Martin Manahan, Chair Julien Sbardella, Member Thomas Lauzon, Member Samuel Guy, Member Devon Fuller, Member

2 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

A N N UA L R E P O R T | 3

Message from the Commissioner I would like to welcome you to the 83rd edition of the Department of Liquor Control’s (DLC) annual report. This report will provide a comprehensive overview of the Department’s tangible outcomes for the past fiscal year. This overview is intended to educate the reader about the functions of the Department, our Board, senior management team, and the financial results of our organization for fiscal 2017. We are building on the expanded information platform that we instituted for the fiscal 2016 annual report. Patrick T. Delaney Liquor Control Commissioner

Our organizational goals remained the same in fiscal 2017. Our primary business focus continued to be to create operational efficiencies, enhanced tax payer returns through increased profitability, case volume growth, and an improved competitive position with the state of New Hampshire. Our performance baseline was evaluated significantly on our ability to create a compelling and engaging shopping experience for our customers. I was hired by the Board in February 2016 to bring a new perspective to operational capabilities of the DLC. With the partnership and support of Deputy Commissioner Gary and the Department’s senior management team, 2017 was a year of unprecedented change. Virtually every aspect of our business model was reviewed and modified to improve our tangible performance levels, increase the return on investment to Vermont tax payers, improve our relationships with our agents and the Legislature, and to raise our customer service levels. I am pleased to share with you that these many changes gained traction in 2017. The results were new business growth, improved brand imaging and increased contribution to the general fund. The information contained in this report will give you an informed understanding about why the DLC exists, how extensively we support and are integrated into the Vermont business community, and the many approaches that we have for educating consumers to make good decisions. I hope that the information presented also reinforces your understanding that the Department’s primary mission is to promote socially responsible consumption behavior. Thanks,

Patrick T. Delaney

4 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

The Board The DLC is governed by the Liquor Control Board (the Board) and a Commissioner. The composition of the DLC is described at 7 V.S.A. 5, § 101. The Board was created by state law in 1933. The Board consists of five members who are appointed by the governor and confirmed by two-thirds of the state Senate.

Martin Manahan Marty is the Director of Operations and Business Development for St. Albans City. Over the last several years he has been deeply involved in the revitalization of downtown St. Albans including a four million-dollar streetscape redevelopment, the development of a five-deck parking garage which services a newly built Downtown Hampton Inn and a forty thousand square foot State of Vermont office building. Marty has served on the St. Albans City Zoning Board; the Development Review Board; President of the City Council and Mayor of the City of St. Albans for six years, from 2006 through 2012. Marty is also a member of the Northwest Regional Development Board, the St. Albans City Downtown Board of Civil Authority and is a Justice of the Peace. He lives in St. Albans City with his wife Lisa and four children; Sean, Samantha, Isaac and Ian.

The duties of the Board are described under 7 V.S.A. 5, § 104. The Board’s primary responsibility is to see that the laws relating to alcohol and tobacco are enforced and that the DLC collaborates with other law enforcement entities in the state. They act as a judicial board in hearing and adjudicating violations by its licensees and permittees. Board decisions are available on the DLC’s website. In addition, the Board supervises the opening and operation of local Agency stores involved in the sale and distribution of alcoholic beverages, supervises the financial transactions of the central office and the Agencies, makes rules and regulations regarding manufacture, sales, transport, labeling and advertising of malt or vinous alcoholic beverages, spirits and fortified wines, and adopts rules regarding intrastate transportation of such beverages.

A N N UA L R E P O R T | 5

Board Members Julian Sbardella Mr. Sbardella was appointed as a member of the Board on July 3, 2012 to finish an existing Board member’s term and then was re-appointed on February 13, 2013. A native of Fair Haven, Vermont, Mr. Sbardella graduated from Fair Haven High School, then as a business major from Becker College in Worcester, MA. He has been involved with the liquor industry since 1960. From 1960-70 he was a licensee. In 1978, he became a Vermont liquor broker representing several brands. From 1996-2010, he became the Vermont supervisor for United Beverages, Inc., which later became Southern Wine & Spirits. Mr. Sbardella retired in 2010. His term expires in January 31, 2018.

Thomas J. Lauzon Mr. Lauzon was appointed as a member of the Board on July 21, 2015. Mr. Lauzon is an accountant and developer and has had a long career in Vermont, including, as the mayor of Barre, Vermont, from 2006 to present. His term expires in January 31, 2020.

Devon Fuller Governor Phil Scott appointed Devon Fuller a member of the Liquor Control Board August 20, 2017. Mr. Fuller moved with his family to Vermont from Western Massachusetts ten years ago. He has been publicly involved in his home of Brandon since moving there. He was on the local Neshobe school board for six years. Mr. Fuller is currently serving his 8th year on the select board. As of January 2017 Mr. Fuller became president of the Downtown Brandon Alliance, which is a 501c3 that is dedicated to Brandon’s Designated Downtown program. Mr. Fuller is grateful to have the opportunity to further serve the citizens of Vermont and looks forward to working with the Department of Liquor Control and it’s Board. His term expires in January, 2020.

Sam Guy Governor Phil Scott appointed Sam Guy as a member of the Liquor Control Board in May, 2017. Sam is a native Vermonter who graduated from Peoples Academy in Morrisville and from Champlain College. He took over his family’s business in 1985, growing it from a single dairy feed store to four retail stores specializing in pet food and supplies, equine, wild bird, lawn & garden products and wood pellets. His wife and two grown sons are also active in the business. Sam has always enjoyed serving on local boards in his community. His term expires in January, 2022.

6 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

A N N UA L R E P O R T | 7

History of the Nation’s Liquor Control States Introduction

Following the repeal of Prohibition in 1933, Vermont became one of twenty-one jurisdictions nationwide that controlled the sale of alcoholic beverages within their own borders to permit local option on this controversial issue. Currently, seventeen states and jurisdictions have adopted forms of the “Control” model. These jurisdictions account for almost twenty-seven percent of the U.S. population. These “Control States” or “Control Jurisdictions” established their own system of control over the wholesaling and/or retailing of alcoholic beverages. The control system has withstood the test of time because it is fundamentally sound. It is flexible enough to adapt and evolve to meet the changing demands of consumers as well as those involved in the supply chain.

About the DLC Many control states and jurisdictions control retail sales whereby their citizens purchase liquor at a state liquor store or a designated agency outlet. Vermont owned and operated many of its own stores until 1996 when it transitioned completely to an agency system, as mandated by the legislature. The DLC is the regulatory agency responsible for enforcing Vermont’s alcohol and tobacco statutes and regulations. This includes licensing the sale of alcohol at bars and restaurants, the sale of beer, wine and tobacco at retail stores, and enforcing compliance with laws and regulations related to service to impaired persons and alcohol and tobacco sales to minors. The DLC licenses the sale of beer and wine to private businesses but retains control over the sale of beverage alcohol (e.g., spirits such as whiskey, vodka, gin, tequila, etc.).

The DLC is responsible for purchasing, pricing and retailing of beverage alcohol and directly controls its sale and regulates all persons involved in the alcohol supply chain at any level in the state. As the exclusive seller of liquor, the DLC applies a 65-85% markup to the cost of products to establish retail shelf prices for liquor. This markup includes the required 25% state excise tax. Vermont’s system of liquor control provides benefits to all of Vermont’s citizens. We believe Vermont has found the right balance between too much availability, which leads to increased consumption, and over-regulation, which inhibits good customer service. Vermont is proud to be a control distribution jurisdiction and the DLC continues to evolve to optimize the benefits of the control jurisdiction, while improving service to our consumers.

8 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

The History and Future of the DLC The DLC was created in 1933, when the 21st Amendment to the U.S. Constitution repealed the Volstead Act (Prohibition). When Prohibition was repealed, the process of determining the method of regulation of alcohol beverages fell to the states and counties. In response, all states instituted some form of three-tier system of producers, wholesale distributors and retailers to promote moderation in consumption, prevent concentration of power and raise revenues through taxes. The DLC is tasked with issuing liquor licenses and permits, providing education, and the enforcement of state and federal laws relating to alcohol and tobacco. The DLC is here to serve the public by preventing the misuse of alcohol and tobacco through controlled distribution, enforcement and education; and the Department strives to provide excellent customer service by operating efficient, convenient liquor Agency stores throughout. Our system of selling alcohol achieves a delicate balance between offering a great selection of products at reasonable pricing at 80 convenient locations around the state. Studies prove that regulating sales reduces consumption, thereby limiting the physical and social damage caused by the misuse of alcohol. States with less alcohol regulation, in general, have more issues with alcohol abuse, higher prices, and less selection of products ducts than our state. Moderation and temperance in control states generally reduce social costs associated with alcohol consumption. The control system itself continues to provide a regulatory environment that serves both as a visible symbol of the public commitment to moderation and as a vehicle for the promotion of alcohol education and awareness programs to support that commitment.

A N N UA L R E P O R T | 9

Yesterday...

... and Today

1 0 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

2017: Year in Review Legislative Synopsis

DLC Happenings • The DLC saw the retirement of several staff members after many years of service, including William “Bill” Goggins, Director of Enforcement and Licensing who retired after 25 years and Brent Leach, Retail Coordinator who retired after 26 years with the DLC. • The DLC has continued to reduce “special order” products inlcuding returning some unsold products to the suppliers, and selling some high end products, including a bottle of Remy Martin Louis XIII Cognac that sold for over $3,200.00. • Skyler Genest was hired as Director of Compliance and Enforcement in August 2017 to replace the former director who retired. • Kara Appleton was hired as Retail Coordinator in December 2017,

The DLC obtains its statutory authority from Title 7 of the Vermont Statutes Annotated. Title 7 was enacted into law at the end of Prohibition in 1933 and has been amended many times over the ensuing 84 years, but it has not been examined as a whole during that time period. In 2016, at the direction of the legislature, the Department worked with Legislative Council Damien Leonard to comprehensively redraft Title 7 to modernize it and organize it more logically. Both chambers of the legislature took significant amounts of time on this bill which ultimately was passed into law. These changes to Title 7 will aid both the DLC as well as the many thousands of Vermonters who work in the beverage alcohol industry as brewers, distillers, vintners, bar and restaurant owners, retailers, and servers. • Break-open ticket legislation was passed that generally tightens up the law and gives DLC greater authority around what has been mostly unregulated gambling. The permissible age of teens who work with our investigators on tobacco compliance testing was changed to allow 16 year-olds to participate. This creates a longer lifespan in the position for these young people and eases the burden on our investigators to find and train new teenage children for this role.

NABCA Conference

Former US Senator George MItchell, Keynote Speaker at the NABCA Conference

Commissioner Delaney and Deputy Commissioner Kessler attended the National Alcohol Beverage Control Association (NABCA) annual meeting in May. The National Administrators Conference brought over 250 attendees from the control states and jurisdictions as well as other leaders and industry members. Former U.S. Senator George Mitchell was the keynote speaker and he spoke about his experiences and the benefits of serving in the public sector. The conference was full of diverse workshops and committee meetings. These were designed to gain insight, develop new methods and techniques, and identify promising and demonstrated best practices that every jurisdiction could take advantage of as a means to accomplish their goals and better serve the general public.

A N N UA L R E P O R T | 1 1

Administrative Patrick Delaney, Commissioner Mr. Delaney was born and raised in Seattle, Washington. In 1982 he graduated from Washington State University with a Hotel and Restaurant Administration degree. His post-graduate career in the hospitality industry started at the Seattle Sheraton Hotel and Towers. In 1991, Patrick initiated a career change into the wine and spirits brokerage business. Over a 25-year career Mr. Delaney matriculated from on and off-premise sales, to partnership and ultimately majority ownership of Phoenix Wine and Spirits (PWS). PWS was the largest wine brokerage in Utah for a decade. Southern Wine and Spirits purchased his company in 2013 and employed Patrick as a portfolio manager until he accepted a position as commissioner of the DLC. Mr. Delaney moved to the great state of Vermont in February 2016 to embrace the challenge of leading the DLC to a brighter future.

Gary Kessler, Deputy Commissioner In March of 2016, Gary Kessler of Fayston, Vermont accepted the position of deputy commissioner. He is a graduate of Hobart College and the Boston University School of Law. Mr. Kessler is also a graduate of Vermont’s Public Manager Program and ANR’s Leadership and Management Program. He has over 30 years of experience working in state government having most recently served as the director of the Compliance and Enforcement Division at the Vermont Agency of Natural Resources. Mr. Kessler worked as an environmental prosecutor at ANR, and spent ten years as a deputy state’s attorney where he managed the Appellate Unit and the Departments’ legislative activities. With his extensive experience in the operation of state government, he was brought on to complement the liquor industry and control state experience of Commissioner Delaney.

Theresa Barrows, Director of Marketing Theresa was hired as director of marketing in November 2016. Ms. Barrows came to the DLC after 11 years at Green Mountain Coffee Roasters where she was marketing manager in the consumer direct division, leading the print catalog and digital media. Prior to that she spent many years in the ski and sporting goods industry at Rossignol, Nordica and Champion Jogbra in roles ranging from customer service and advertising to accessory product development and merchandising. Her broad marketing experience will guide the modernization of the DLC brand with the Agents and the consumer.

Kim Walker, Director of Retail Operations Kim was hired in November 2015 and comes to the DLC with over 20 years of retail management experience. Ms. Walker spent nearly 10 years at Ben & Jerry’s in a number of roles, most notably in retail management, where she oversaw the openings of more than six locations across New England. She spent the past 10 years as the retail manager in a familyowned business, managing their clothing and shoe departments. Her vast retail management experience will lead the retail operation division of the DLC into the 21st century.

Skyler Genest, Director of Enforcement and Compliance. Skyler Genest was promoted to Director of Enforcement and Compliance in August of 2017 after four years as a DLC Investigator where he was responsible for the much of Lamoille County including the Town of Stowe. He started his career in law enforcement working at the University of Vermont Police Department where he was a patrol officer, a Sargent and an Investigator. Mr. Genest is a Staff Sargent in the Vermont Army National Guard and is trained as a military police officer. In 2010 he served in a combat role in Afghanistan where he worked with and trained members of the Afghan National Police. The Department has made significant changes to the Director’s duties which will allow him to focus on compliance assistance and investigations and in so doing to spend time in the field working with the investigative staff.

1 2 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

DLC Employees DLC Organizational Chart

Administration and Enforcement/Education/Licen

Commissioner Patrick T. Delaney

Execu7ve Staﬀ Assistant

Marke7ng & Customer Service Principal Assistant

Director of Retail Opera7ons

Liquor Warehouse Management System Coordinator

Purchasing Specialist

District Coordinator

Administra7ve Assistant A Liquor Warehouse Supervisor

Warehouse Worker I

Program Services Clerk

Liquor Warehouse Supervisor vacant

Warehouse Delivery Specialist

Warehouse Delivery Specialist Warehouse Worker I

Warehouse Worker I

Liq. Control Inv. Supervisor

L.C. Inv.

Warehouse Delivery Specialist

Warehouse Worker I

L.C. Inv.

Warehouse Worker I Warehouse Delivery Specialist

Warehouse Delivery Specialist

DLC Divisions Commissioner’s Office (3 positions) Accounting & Information Technology (7 positions) Retail Operations & Marketing (5 positions) Distribution Center & Purchasing (18 positions) Education, Enforcement & Licensing (20 positions) Last Updated: 11/26/2017

Warehouse Delivery Specialist

A N N UA L R E P O R T | 1 3

t/Education/Licensing

er ney

Deputy Commissioner Gary Kessler

Director of Liquor Compliance & Enforcement

arehouse visor ant

house Delivery Specialist

ehouse Delivery Specialist

Head of Licensing

Liq. Control Inv. Supervisor

Liqu. Control Inv. Supervisor

IT Manager I

Tobacco Program Coordinator IT Specialist IV

Director of Educa7on

Financial Administrator I

Admin Services Coord. II

Liq. Control Training Specialist Program Tech I

Program Tech I

Liquor Control Inves7gator L.C. Inv.

L.C. Inv.

Financial Financial Specilist II II Specialist

L.C. Inv.

Program Tech I

Program Tecnician I Systems Developer III

Warehouse very Specialist L.C. Inv.

L.C. Inv.

Program Program Technician Tech I I

L.C. Inv.

Warehouse very Specialist

IT Specialist II L.C. Inv.

ehouse Delivery Specialist

Financial Administrator II

Program Technician Program I I Tech vacant vacant

L.C. Inv.

Employee Statistics 55 Total DLC Staff

5.45%

l 50 Full-time employees l 3 Exempt employees l 2 Limited employees

l Male

30%

l Female

90.91%

70% 3.64%

Average age

47.2 years old

1 4 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

Information Technology

Left to Right: Mark Leopold, Lane Safford, Director Linda Vincent, Kaye Winter

The Information Technology division, comprised of four employees, is responsible for the maintenance and support of DLC specific systems. These include the central office system, the warehouse management system, agency registers, and interfaces to other state systems, financial institutions and cooperative industry organizations. The primary goal of IT is to provide a secure operating environment that allows the Department to perform its major tasks efficiently and accurately. The IT Division maintains the local user hardware and software (such as laptops, warehouse scanners, printers, mobile devices and software used by the Department for enforcement licensing, inventory warehousing and central office functions) in conjunction with the statewide services provided by ADS (such as networking, virtual

servers and Office 365 applications such as email). All agency hardware and interfaces are maintained by DLC IT. As part of the Departmentâ&#x20AC;&#x2122;s modernization plan, the DLC has been upgrading local systems on a scheduled basis while moving their software applications off local servers and into the Stateâ&#x20AC;&#x2122;s virtual environment, thus reducing costs and providing a more secure and stable environment. The next phase of upgrades will focus on the Agencies by first replacing outdated DOS based registers with

more reliable Windows based registers. This project was kicked off in August 2017 and is underway. Currently, the Agency registers are no longer under any maintenance warranty or support due to their age. In order to support these machines, DLC must search for parts on eBay and various electronics sites and rebuild machines as needed.

A N N UA L R E P O R T | 1 5

Highlights • Kicked off the long awaited POS and Central Office System project using a Microsoft cloud-based platform Dynamics 365 • Created a process to provide email addresses for DLC licensees • Developed an automated, cloud based process to assist in DLC investigations and compliance checks via an iPhone • Worked on an automated Point of Delivery system to be rolled out in January of 2018 • Tested and selected a lighter weight, more portable system for DLC investigators • Installed a Surface Hub for use by the DLC and Liquor Control Board to allow remote attendees at meetings • Improved the warehouse picking process with tablets installed on picking machines • Continued to improve and maintain the DLC and 802Spirits websites • Provided an agency portal for Retail Operations which allows agents direct access to their information • Rolled out a new password management system to DLC • Built the platform for DLC Rare Spirits Sweepstakes and Raffle • Rolled out the new VOIP system for DLC’s office and warehouse phones • Assisted in the procurement and test of forensic ID scanners for Enforcement

1 6 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

Education The Education Division ensures that licensees, manufacturers and distributors have the proper training to meet state and federal requirements prior to receiving or renewing their license or permit. This fiscal year the Education Division went through a complete update of our online training programs. We updated our site to a system that is supported and can allow people to view it on mobile devices. We continue to experience some slight bumps, but we are addressing them as they come up. We are in contract negotiations for some technology support that will assist in working out our issues. Under the DLCâ&#x20AC;&#x2122;s rules, each licensee shall ensure that every employee who is involved in the preparation, sale, service, or solicitation of alcoholic beverages or the sale of tobacco products must complete a training program offered or approved by the DLC before the employee begins working in that capacity. Recertification is required every two years.

Classroom training with Robert Labate.

It is important to remember that the person making the sale or serving the alcoholic beverage or tobacco is ultimately responsible, and is therefore, on the front line in the effort to strengthen the public safety of Vermont residents and those visiting the state

Examples of print materials sent to establishments that serve or sell alcohol and tobacco products to the public.

A N N UA L R E P O R T | 1 7

Educational Training The Education Division bring trainings and seminars to consumers, businesses, students, bartenders, parents and other interested parties to ensure alcohol and tobacco is sold and served in a safe and legal manner. These trainings are made available to restaurants, bars, clubs, hotels and Agency stores (and their staff ), retailers who sell beer and wine, manufacturers and wholesale distributors.

Over 7,800 people were trained in Fiscal Year 2017 through in-person classes and online classes. The Division offers training classes several times throughout the year in various locations around the state. 1st Class Seminar: This class will certify an individual to serve alcohol for on-premises consumption at a bar, club, hotel, restaurant, manufacturer, catering event or bookstore/art gallery/museum/ library. 2nd Class Seminar: This class will certify an individual to sell alcohol and/or tobacco in a store.

Fiscal Year 2017 Training Seminar Numbers Education team Melanie Gaiotti and Jennifer Fisher.

The two-person Education Division provides in-person and online training with regards to the statutes and regulations contained in V.S.A. Title 7. License-holders and all staff involved with selling alcohol must have current training and certification every two years.

In-person Training

124 Classes 1,269 People

Online Training

6,560

Total People Trained

7,829

FY 2017 Online training numbers

In person Training FY 2017 800

250

700

200

600 500

150

400

100

300 200

50 0

100 0

Jul-‐16 Aug-‐16 Sep-‐16 Oct-‐16 Nov-‐16 Dec-‐16 Jan-‐17 Feb-‐17 Mar-‐17 Apr-‐17 May-‐17 Jun-‐17

Refusal Skills Training In 2017, the Education Division again received a grant from National Alcohol Beverage Control Association (NABCA) to provide regional trainings on refusal skills for our servers and sellers. We offered these trainings in 2016 and they were very successful. We wanted to offer a hands-on experience to supplement our currently mandated trainings. We were again able to contract with local teacher, trainer, and bar manager Robert Labate. Mr. Labate created a comprehensive 5-hour training on dealing with difficult customers in a way that supports

Vermont’s laws and regulations, improving customer service and decreasing public safety issues. We held four trainings around the state. Approximately 50 people attended the trainings, which were held in South Burlington (2 classes), Rutland, and Killington. Our educators have also been implementing this information into our in-person trainings and online trainings. We are also excited to partner with the Enforcement Division on a Operation Saferide in the month of December.

1 8 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

Compliance & Enforcement A recent reorganization of the Department of Liquor Control resulted in refocusing the Compliance and Enforcement work conducted by DLC under one newly appointed Director. Skyler Genest was hired as the new Director of the Compliance & Enforcement Division. Skyler joined DLC as an Investigator in 2013 and was chosen as Director from a strong pool of applicants for the position.

Skyler Genest Director of Compliance & Enforcement

This new division, Compliance and Enforcement, allows the 14 Liquor Control Investigators to focus their investigative work where most needed and increase their collaborative partnerships with licensees to encourage compliance. More recently, Liquor Control Investigators have taken a proactive role in managing large events where alcohol is the focus. Additionally, collaboration with local law enforcement agencies have greatly increased the Division’s reach and effectiveness in combating access of alcohol and tobacco to youths.

A new mobile application developed by the Compliance and Enforcement Division now allows DLC to collect and analyze data from the inspections conducted by Liquor Control Investigators. These inspections occur at permanent establishments licensed to sell and serve alcohol and tobacco, as well as temporary permitted locations such as special events, festivals and farmer’s markets. DLC classifies on-premise locations where alcohol is sold and consumed (like bars and restaurants) as a 1st Class License. Locations where alcohol is sold for off-premise consumption (convenience or grocery stores) as a 2nd Class License.

The work of 14 field investigators resulted in:

165 Warning Tickets

181 Administrative Tickets

277 Civil Tickets

The enforcement process is governed by 7 V.S.A. 19, §§ 561 - 603. Per 7 V.S.A. § 236, fines range from $110 to $2,500 depending on the case merits and the severity of the violation.

A. ll complaints received in-person, by mail, phone, or online are investigated.

The Division conducted:

843

inspections of 1st class Licensees

116

Inspections of 2nd Class Licensees

111

Inspections of other Licensees & Permits

Inspections of Tobacco Licensees

A N N UA L R E P O R T | 1 9

Highlights

individuals and 504 licensees did not sell to underage individuals.

Liquor Control Investigators are all fulltime sworn law enforcement officers with

The Division conducted 885 tobacco compliance checks. Of these, 75 licensees illegally sold to underage individuals and 810 licensees refused to sell to underage individuals. Of important note, the tobacco compliance rate increased to 91.53% during FY 2017. FY 2016â&#x20AC;&#x2122;s compliance rate was 86.96%

enforcement authority akin to the State Police. The 14 Investigators serve the public by preventing the misuse of alcohol and tobacco through enforcement and education. Under the new Division of Compliance and Enforcement, a clear focus on specific public safety issues dealing with Vermontâ&#x20AC;&#x2122;s Alcohol and Tobacco laws have become priority. Investigators employ a myriad of techniques to address these public safety issues including licensee education, issuance of administrative tickets for observed violations, or when appropriate, making arrests for criminal activity. Most recently, The Compliance and Enforcement Division has instituted an Intelligence Based Policing model where their proactive enforcement efforts are data driven and evaluated for tangible success rates.

The Compliance and Enforcement Division conducts alcohol and tobacco compliance checks using underage individuals to purchase tobacco and alcohol from licensees. Each month the Division posts its compliance checks on the DLC website. The tobacco compliance checks are in partnership with the FDA to enforce the Tobacco Control Act and reduce tobacco use by minors. In FY 2017, the Division conducted 574 alcohol compliance checks. Of these, 70 licensees illegally sold to underage

The Department of Liquor Control was granted funding by the Department of Health to purchase and deploy sophisticated ID scanning equipment which quickly scans an ID and determines if it is authentic or fake. In a recent enforcement detail, Liquor Control Investigators seized over 400 fake or otherwise fraudulent IDs either directly or through partnered licensed establishments. Based on interviews with users these seized IDs cost them approximately $100 each, meaning over $40,000 in fake IDs were seized in one detail.

2 0 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

Licensing The Licensing Division is responsible for all licenses and permits issued and renewed that involve the sale, service, manufacturing and distributing of alcohol in Vermont as well as the sale of tobacco products and tobacco paraphernalia sold in Vermont. This licensing year, May 1, 2016 to April 30, 2017, there were 6,762 new licenses and permits issued and 7,106 were renewed. The total for both renewed and new licenses issued was 13,868. 1st class (on premise) and 2nd class (off premise) licenses issued must first be approved by the local control commissioners in the town that an applicant applies in. This process has brought in directly to the local communities $238,965.00 in license fee revenue for the licensing year. The Licensing Division initiates an investigation into each application to be certain that the applicant is eligible to hold a license. They determine if the applicant is trained and knowledgeable of current laws and regulations. Each applicant meets with a member of Licensing and a detailed description of the license premise is documented. The basic regulations and laws are reviewed so that the applicant is informed prior to being issued a license.

Sgt. Martin Prevost Head of Licensing

Highlights • T his year the Department of Liquor Control assumed the responsibility of licensing manufacturers and distributors of break-open tickets, commonly known as “pull tab” tickets. These break-open tickets are sold in clubs and bars to benefit non-profit entities. DLC licensing of these manufacturers and distributors gives the state the ability to monitor who is buying and utilizing the tickets so we can be certain that the intended non-profit is receiving the full amount of funds generated by the game. • License fees have been changed to Application Fees. • T he Licensing Division has a newly created email database of all the current licensees. This will allow for greater ease of communication with the licensees and opens the potential for more electronic documentation in the future.

Education, Enforcement and Licensing support staff.

A N N UA L R E P O R T | 2 1

Licensing Statistics 2016 Licenses

Fee for Issued Renewed Town/City

Total Collected

1st Class Restaurant License. . . . . . . . . . . 129 1032 $133,515.00 $133,515.00 1st Class Club License . . . . . . . . . . . . . . . . . . 0 1st Class Hotel License. . . . . . . . . . . . . . . . . . 9 1st Class Kitchen. . . . . . . . . . . . . . . . . . . . . . 6

$11,270.00 $11,270.00

111 $13,800.00 $13,800.00 10

$1,840.00

2nd Class License. . . . . . . . . . . . . . . . . . . . . 79 1043 $78,540.00 $78,540.00 3rd Class Restaurant . . . . . . . . . . . . . . . . . . 37

598 $692,380.00

3rd Class Restaurant - half year . . . . . . . . . 42

183 $122,700.00

3rd Class Hotel . . . . . . . . . . . . . . . . . . . . . . . 2

$92,600.00

3rd Class Hotel - half year . . . . . . . . . . . . . . . 5

$11,400.00

3rd Class Club . . . . . . . . . . . . . . . . . . . . . . . . 0

92 $100,645.00

2016 Licenses

Fee for Issued Renewed Town/City

Total Collected

Tobacco endorsement permit. . . . . . . . . . . 405

378

$39,050.00

Fortified Wine Permits . . . . . . . . . . . . . . . . . . 4

$1,300.00

Wine Tasting Permit. . . . . . . . . . . . . . . . . . 558

$13,950.00

Malt Tasting Permit. . . . . . . . . . . . . . . . . . . 281

$3,400.00

Railroad Tasting Permit. . . . . . . . . . . . . . . . . . 0

Industrial Alcohol License. . . . . . . . . . . . . . . . 1

$5,020.00

Certificate of approval-Vinous. . . . . . . . . . . . 24

282 $299,370.00

Certificate of approval-Malt. . . . . . . . . . . . . . 5

74 $194,425.00

Direct Ship to Consumer License-Vinous. . . . 52

396 $147,270.00

Direct Ship to Consumer License-Malt. . . . . . 0

Direct Ship to Retailer License. . . . . . . . . . . . 5

$8,420.00

Education Sampling Event Permit. . . . . . . . . 17

$4,190.00

Farmer’s Market License-Vinous. . . . . . . . . . . 6

$1,760.00

Farmer’s Market License-Malt . . . . . . . . . . . . 2

$270.00

Farmers’s Market License-Spirit. . . . . . . . . . 15

$1,650.00

Bottler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0

$1,865.00

Art Gallery . . . . . . . . . . . . . . . . . . . . . . . . . 187

$3,740.00

Bookstore. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

$100.00

Library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

$720.00

Museum. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

$180.00

Outside Consumption Permit-Permanent . . 114

742

$17,120.00

Outside Consumption Permit -One-time. . . 134

$2,680.00

Cater Request Permit. . . . . . . . . . . . . . . . 2889

$57,780.00

3rd Class Club - half year . . . . . . . . . . . . . . . 0

$2,200.00

3rd Class Kitchen . . . . . . . . . . . . . . . . . . . . . 2

$4,380.00

3rd Class Kitchen half year. . . . . . . . . . . . . . . 0

$2,150.00

Wholesale Dealer License . . . . . . . . . . . . . . . 9

$50,625.00

Wholesale Dealer Tasting Permit. . . . . . . . . . . 8

$200.00

Solicitor Permit . . . . . . . . . . . . . . . . . . . . . 121

444

$39,385.00

1st Class Boat License . . . . . . . . . . . . . . . . . 0

$690.00

3rd Class Boat License . . . . . . . . . . . . . . . . . 0

$1,095.00

3rd Class Boat License - half year . . . . . . . . . 0

$550.00

Manufacturer Vinous . . . . . . . . . . . . . . . . . . . 5

$13,680.00

Manufacturer Vinous-Tasting. . . . . . . . . . . . 201

$5,025.00

Manufacturer-Malt. . . . . . . . . . . . . . . . . . . . . 9

$19,380.00

Manufacturer-Malt Tasting . . . . . . . . . . . . . 136

$3,400.00

Manufacturer-Spiritous Liquor . . . . . . . . . . . . 5

$7,695.00

Special Events Permit . . . . . . . . . . . . . . . 1048

$36,680.00

Caterer’s License . . . . . . . . . . . . . . . . . . . . . 34

233

$66,270.00

Commercial Cater. . . . . . . . . . . . . . . . . . . . . . 6

$3,000.00

1st Class Dining Car . . . . . . . . . . . . . . . . . . . 0

$460.00

3rd Class Dining Car. . . . . . . . . . . . . . . . . . . . 0

$2,095.00

Fourth Class Vinous . . . . . . . . . . . . . . . . . . . . 5

$2,915.00

2014 Totals . . . . . . . . . . . . . . . . . . . . . . . 5921 6651

236,715.00 $2,142,535.00

Fourth Class Spirits . . . . . . . . . . . . . . . . . . . . 4

$1,595.00

2013 Totals . . . . . . . . . . . . . . . . . . . . . . . 4365 6349

230,790.00 $1,724,675.00

Fourth Class Malt. . . . . . . . . . . . . . . . . . . . . 10

$3,060.00

2012 Totals . . . . . . . . . . . . . . . . . . . . . . . 2288 5626

187,450.00 $1,562,690.00

Festival Permit . . . . . . . . . . . . . . . . . . . . . . . 34

$4,200.00

2011 Totals . . . . . . . . . . . . . . . . . . . . . . . 2175 5787

191,050.00 $1,657,790.00

Tobacco license . . . . . . . . . . . . . . . . . . . . . . 63

924

$9,490.00

2010 Totals . . . . . . . . . . . . . . . . . . . . . . . . 984 6269

186,900.00 $1,562,940.00

Master Resort License . . . . . . . . . . . . . . . . . . 2

$3,000.00

Second Retail Delivery Permit. . . . . . . . . . . . . 2

$300.00

2016 Totals . . . . . . . . . . . . . . . . . . . . . . . 6762 7106 $238,965.00 $2,346,470.00 2015 Totals . . . . . . . . . . . . . . . . . . . . . . . 6563 6624

231,875.00 $2,146,275.00

2 2 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

Purchasing Purchasing oversees the procurement of 3,000+ different spirits. The Division reviews new products quarterly to determine which products will be carried on store shelves in Agency stores through a process called “listing.” The Division’s listing process includes review by a committee of various data points such as bottle size, product segment, suggested retail price, competing products and total bottle sales in other control states. “Delisting” is the process by which products with a low contribution margin (sales and profit margin) are removed from regular distribution. Many of these items will remain available to consumers through either limited distribution or the special-order process. The Division works in conjunction with vendors to manage promotional and monthly sale items and closeouts and manage relations with 144 different national wholesalers and 19 Vermont suppliers.

Highlights

During the 2017 legislative session, Act 83 relating to the modernization and reorganization of Title 7 became law. This was the first comprehensive rewrite of this chapter since the end of prohibition on alcohol in 1933. During the legislative process the DLC requested the legislature add a provision to the Bill which would allow the Department to conduct raffles for allocated products that are rare and unusual and in high demand. The goal of this request was twofold; to provide a fair and transparent mechanism for the distribution of these products, and to raise funds for a non-profit organization that would further the social responsibility mission of the Department. Act 83 became law and included 7 V.S.A. Section 5, which granted the Department the authority to conduct these raffles. 2017 Sweepstakes and Raffle

• 1,159 SKU’s stocked • 94 new products added including 19 Vermont-made products • 3,002 Special order requests from Agents • 370+ web requests from consumers • Over $1,100,000 million in Special Order sales

Top 10 Bottle Sales 1. Tito's Handmade Vodka . . . . . . . . . . . . . . 750ML

75,553 bottles

2. Jameson Irish Whiskey . . . . . . . . . . . . . . . 750ML

54,832 bottles

3. Jack Daniel's Old #7 Black . . . . . . . . . . . . 750ML

58,815 bottles

4. Grey Goose Vodka . . . . . . . . . . . . . . . . . . 750ML

33,713 bottles

5. Captain Morgan Spiced Rum . . . . . . . . . . 750ML

66,223 bottles

6. Absolut Vodka . . . . . . . . . . . . . . . . . . . . . . 750ML

48,247 bottles

7. Captain Morgan Spiced Rum . . . . . . . . . . 1.75L

30,222 bottles

8. Tito's Handmade Vodka . . . . . . . . . . . . . . 1.75L

21,976 bottles

9. Maker's Mark Bourbon Whiskey . . . . . . . . 750ML

31,557 bottles

10. Crown Royal . . . . . . . . . . . . . . . . . . . . . . . 750ML

32,512 bottles

During 2017 the DLC conducted three sweepstakes and one raffle. The primary difference between the sweepstakes and the raffle is that entry into the sweepstakes was at no cost, while raffle entries were $5.00 each. The three sweepstakes had similar rules and allowed only Vermont residents twenty-one years and older to submit one entry for each product available. Entrants were permitted to win the opportunity to purchase only one bottle in each sweepstakes with the goal being to spread the bottles to the widest group of consumers and licensees (bars and restaurants). Both the sweepstakes and raffle had separate categories for consumers and licensees. In each case 75% of product was available for consumers and 25% was available for licensees. This 75/25 mirrors the Department’s product sales ratio. There is also a desire on the part of the manufacturers to have licensees receive a portion of the bottles in that it allows a larger number of consumers the opportunity to try the product. The first Departmental sweepstakes was held in January 2017, and was for the opportunity to purchase bottles from two exceptional collections of spirits. These included the Sazerac Antique Collection and the Van Winkle Bourbon Collection. In total, nine different products were available in this sweepstakes.

A N N UA L R E P O R T | 2 3

Rare and Highly Limited Sweepstakes and Raffle Results

Consumer participation in this first sweepstakes far exceeded expectations. The Department received media coverage and a great deal of positive feedback from participants about the sweepstakes and the transparent way this desirable product was distributed. The Department learned valuable lessons from this initial sweepstakes. In August the Department held the first Rare Scotch Sweepstakes which included two products. The Department solicited these two rare products from their distributors specifically for this sweepstakes. The participation was not at the same level as for our other sweepstakes, but it still provided an opportunity for Vermonters to obtain products that had not been available in the state previously. In October of 2017 the Department held a sweepstakes for the Sazerac Antique Collection. This collection of Bourbons and Ryes is seeing growing demand. The Department did consider a raffle for these products, but did not go that route in to better gauge demand for this collection on its own. Based on the favorable response it is expected that this product will be distributed via a raffle next year. In December of 2017 the first raffle was held for the Van Winkle Bourbon Collection. These are very sought-after products that are highly allocated and often sell for ten times the suggested retail price in open state markets. There were five products in total that were available for the raffle. The additional product from January was a 23-year-old bottle of Pappy Van Winkle. This product was obtained because of a direct request from the Department to the distiller. The product was provided because the distiller appreciated the fair and transparent way

the Department had distributed the prior year’s product. As with the sweepstakes this raffle was open only to Vermont residents twenty-one years old and over. The rules of the raffle allowed participants to enter as frequently as they wanted at a cost of $5 per entry. Regardless of how many times someone entered they were limited to winning only an opportunity to purchase a single bottle. From the Department’s perspective the raffle was a success that far exceeded expectations for this first-time event. After fees, the raffle generated $10,294 for Spectrum Youth and Family Services to support their efforts related to youth substance abuse prevention and treatment. Feedback from raffle participants was very positive. Participants were happy to have the chance to win the opportunity to purchase this product in a fair and transparent way and many were supportive of Spectrum and entered to support that organization. The CEO of Sazerac (the distiller) Mark Brown, expressed his strong support of the raffle and the charity the proceeds benefited. He specifically cited the Department’s efforts here and said, “what a very nice, best in class, way of handling Pappy – Thank you!” As a result, the Department has been able to obtain a very limited 25-year-old bottle of Pappy Van Winkle that retails for $1800 as well as several additional 23-year- old bottles which will be used to further advance the Department’s social responsibility mission.

Full details of this report can be found at 802spirits.com/sweepstakes

2 4 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

Made in Vermont Vermont is home to a thriving spirits industry offering a wide variety of products from maple liqueurs to rums, gins and rye whiskey. Many of the products are winning national acclaim and international awards. Several distilleries have their own tasting rooms where their products may be sampled and purchased. Appalachian Gap Distillery

Mad River Distillers

Stonecutter Spirits

88 Mainelli Road, Suite #1, Middlebury, VT 05753 (802) 989-7362 www.appalachiangap.com Items Sold through the DLC: Mythic Gin, Papilio Agave & Maple Spirits, Ridgeline Whiskey, Kaffevan Coffee Liqueur, Snowfall White Whiskey, Mosquito Fleet Rum and Fractal Vodka

137 St. Paul Street, Burlington, VT 05401 (802) 489-5501 www.madriverdistillers.com Items Sold through the DLC: Mad River Vanilla Rum, Mad River First Run Rum, Mad River Maple Rum, Mad River Bourbon, Mad River Rye Whiskey

1197 Exchange Street, Middlebury, VT 05753 (802) 388-8000 www.stonecutterspirits.com Items Sold through the DLC: Single Barrel Gin, Stonecutter Heritage Cask Whiskey

Boyden Valley Spirits

Old Route Two Spirits

64 Vermont Route 104, Cambridge, VT 05444 (802) 644-8151 www.boydenvalley.com Items Sold through the DLC: Vermont Ice Maple Crème, Vermont Ice Apple Crème

69 Pitman Road Barre, VT 05641 (802) 424-4864  www.oldroutetwo.com

Caledonia Spirits 46 Buffalo Mountain Commons Dr., Hardwick, VT 05843 (802) 472-8000 www.caledoniaspirits.com Items Sold through the DLC: Caledonia Spirits Elderberry Cordial, Barr Hill Vodka, Barr Hill Gin, Barr Hill Reserve Tom Cat

Dunc’s Mill 622 Keyser Hill Road, St. Johnsbury, VT 05819 (802) 745-9486 www.duncsmill.com Items Sold through the DLC: Dunc’s Elderflower Rum, Dunc’s Maple Rum, Dunc’s Backwoods Reserve Rum

Elm Brook Distillery 250 Elm Brook Road, East Fairfield, VT 05448 (802) 782-5999 www.elmbrookfarm.com Items Sold through the DLC: Literary Dog Vodka, Rail Dog Barrel Aged Maple Spirit

Flag Hill Farm 135 Ewing Road, Vershire, VT 05079 (802) 685-7724 www.flaghillfarm.com Items Sold through the DLC: Pomme De Vie Vermont Apple

Green Mountain Distillers 171 Whiskey Run, Morristown, VT 05661 (802) 253-0064 www.greenmountaindistillers.com Items Sold through the DLC: Green Mountain Organic Vodka – Lemon and Orange

Putney Mountain Winery 8 Bellows Falls Road, Putney, VT 05346 802-387-592 www.putneywine.com

Saxton’s River Distillery 485 West River Road, Brattleboro, VT 05301 (802) 246-1128 www.saplingliqueur.com Items Sold through the DLC: Sapling Vermont Maple Bourbon, Sapling Liqueur, Perc Coffee Liqueur, Sapling Vermont Maple Rye Whiskey

Silo Distillery 3 Artisans Way, Windsor, VT 05089 (802) 674-4220 www.silodistillery.com Items Sold through the DLC: Silo Reserve Gin, Silo Elderberry Vodka, Silo Lavender Vodka, Silo Moonshine, Silo Gin, Silo Vodka, Silo Whiskey, Silo Bourbon

Smugglers’ Notch Distillery 276 Main Street, Jeffersonville, VT 05464 (802) 309-3077 www.smugglersnotchdistillery.com Items Sold through the DLC: Smugglers Notch Bourbon, Smugglers Notch Gin, Smugglers Notch Vodka, Smugglers Notch Rum, Smugglers Notch Hopped Gin, Litigation by Smugglers

Spirits of Old Bennington 1514 N. Bennington Rd., N. Bennington, VT 05257 (802) 468-7662 www.spiritsofoldbennington.com

Vermont Distillers 7627 Vermont Route 9, West Marlboro, VT 05363 (802) 464-2003 www.vermontdistillers.com Items Sold through the DLC: Metcalfe’s Maple Cream Liqueur, Metcalfe’s Vermont Maple Liqueur, Metcalfe’s Raspberry Liqueur, Metcalfe’s Blueberry Liqueur, Catamount Vodka

Vermont Spirits Distilling Company 5573 Woodstock Road, Quechee, VT 05001 (802) 281-6398 www.vermontspirits.com Items Sold through the DLC: Coppers Gin, Vermont Spirits White Vodka, Vermont Spirits Gold Vodka, Crimson Vodka, No. 14 Bourbon

WhistlePig Farm 1030 Palmer Road, Shoreham, VT 05770 (802) 897-7708 www.whistlepigwhiskey.com Items Sold through the DLC: Whistlepig Whiskey, Whistlepig Old World, Whistlepig Boss Hog

Wild Hart Distillers 26 Sage CT Shelburne, VT 05482 (802) 489-5067 www.wildhartdistillery.com

A N N UA L R E P O R T | 2 5

Top 10 Vermont – Made Retail Dollar Sales $500,000.00 $400,000.00 $300,000.00 $200,000.00 $100,000.00 $

t e t in ka ch n m Ca on bon ta dk a ot rbo Vod re n m N m r o C r u ’ o H ll s u o V le Ve Bou rr tc g W n M ine rve T gler t Bo r Hi p i g a o a p r B h h in le N Ba t l e G re e u n s e s e m u g r a i g e M apl M ap rs’ s c i e I R t S S l h S S t g ill W on ug rH m r m r S Ba Ve G ill

od hV

k his

Top Selling Vermont Products Barr Hill Gin is produced by Caledonia Spirits, which is located on the banks of the Lamoille River in the Northeast Kingdom. Caldeonia Spirits grew from a bee apiary producing raw honey, to including a meadery, and later a distillery. White oak gathered in the Champlain Valley is used to make their barrels that they age their spirits in. Barr Hill Gin is made with pure grain spirits as a way to showcase the flavors of juniper berry and raw northern honey. Smugglers’ Notch Distillery® is owned by a father and son team, Ron and Jeremy Elliott. They inventoried their strengths, assessed various opportunities, and aligned their vision, which culminated in the decision to open a distillery. To create the best vodka, the finest grains and water must be used to impart a subtle, intriguing flavor. For Smugglers’ Notch Vodka, the grains are sourced from Idaho, where the combination of light alluvial soil, cool nights, warm days, and snowmelt water creates a spectacular growing environment. The water for blending emanates from the Mount Mansfield watershed in northern Vermont.

$489,508

in Retail Sales FY 2017

$351,898

in Retail Sales FY 2017

2 6 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

Retail Operations The Retail Operations Division is responsible for working with our 80 Agency stores to promote outstanding selection and customer service. FY 2017 was a year of reinvigorating partnerships and change for Retail Operations.

VERMONT LIQUOR STORE

Highlights

Our first seasonal store located in Westmore, Vermont was opened on June 15, 2017. • $40,000 (June 15-October 15) in 33 square feet • FY 2018 Projections (April 15-Nov 15) $75,000

• Retail Operations continue to engage with our partners in Communication Committee meetings. These meetings are intended to receive feedback from our partners about upgrades/changes within our department. These meetings have been useful platforms to understand the frustrations of our Agents and to collaborate on potential solutions.

Agency Changes • Danville-new owner Michael Chadburn • Orleans- new owner Josh Olney • Enosburg- new location

• R etail Operations held 3 Regional meetings (Burlington. Pittsfield and Montpelier) to discuss the modernization of the DLC. It was a great opportunity for our internal staff to communicate the changes we are intending to create at the DLC.

Wallingford • The DLC was shocked and saddened by the untimely passing of our Wallingford Agent, Evelyn Gould, in September.

Our North Troy store closed and and we opened a new Agency at the Jay Country Store in Jay, VT.

• R etail Operations completed a project for an Agency Portal. This Portal is a Sharepoint site for our Liquor Agency partners. The site will include; customer service training, DLC announcements, helpful links, documents and a DLC calendar. It hosts a secure subsite for each Agency which contains store specific information; sales, suggested planogram set, evaluation notes, etc. • R etail Operations partnered with a company to create shelf set planograms for our three store classifications. We have created another category for Vermont Spirits and encouraged our partners to feature them outside the normal set and have received positive response. •W e continue to remove dead inventory and perform shelf resets at our partners locations.

Westmore Grand Opening Enosburg’s new location

A N N UA L R E P O R T | 2 7

Agency Stores Gross Sales by Retail Location Store Agency Store # Name

Total Bottles Total Retail Total Licensee Sold Sales Sales

Store Agency Store # Name

Total Bottles Total Retail Total Licensee Sold Sales Sales

A 4 Winooski. . . . . . . . . . . . . . . . . . . 233,429 4,349,362 2,259,808

A 22 Swanton. . . . . . . . . . . . . . . . . . . . 52,411 707,398 36,319

A 75 Barre Liquor . . . . . . . . . . . . . . . 176,046 2,599,276 471,249

A 78 Hinesburg. . . . . . . . . . . . . . . . . . . 41,818 690,283 38,526

A 71 Manchester . . . . . . . . . . . . . . . 131,652 2,569,259 931,654

A 20 Northfield. . . . . . . . . . . . . . . . . . . 54,393 656,215 53,086

A 73 Williston Rd, S. Burlington . . . . . 154,015 2,510,338 716,424

A 27 Richmond. . . . . . . . . . . . . . . . . . . 36,759 653,864 69,346

A 65 Bennington . . . . . . . . . . . . . . . . 156,739 2,459,449 393,127

A 33 Bradford. . . . . . . . . . . . . . . . . . . . 41,331 621,152 104,387

A 61 Pearl Street Burlington. . . . . . . . 150,486 2,357,111 150,978

A 38 Bristol. . . . . . . . . . . . . . . . . . . . . .46,286 614,204 48,737

A 72 Rutland City . . . . . . . . . . . . . . . . 146,337 2,271,232 600,485

A 6 Randolph. . . . . . . . . . . . . . . . . . . 49,875 600,562 44,838

A 46 Battery Street. . . . . . . . . . . . . . . 106,569 2,178,775 1,809,859

A 81 Johnson. . . . . . . . . . . . . . . . . . . . 39,704 580,618 58,292

A 63 Stowe . . . . . . . . . . . . . . . . . . . . . 98,573 2,115,047 1,072,721

A 7 Hardwick . . . . . . . . . . . . . . . . . . . 37,091 538,706 29,498

A 39 Shelburne . . . . . . . . . . . . . . . . . 105,137 1,947,735 537,162

A 42 Derby Ctr.. . . . . . . . . . . . . . . . . . . 34,308 538,096 90,995

A 59 Middlebury. . . . . . . . . . . . . . . . . 108,282 1,927,362 285,185

A 5 South Londonderry. . . . . . . . . . . . 30,701 532,434 119,605

A 36 Shelburne Rd, S. Burlington. . . . 125,528 1,827,985 316,364

A 23 Enosburg Falls . . . . . . . . . . . . . . . 34,030 524,875 54,450

A 67 Montpelier . . . . . . . . . . . . . . . . . 89,343 1,645,287 438,017

A 76 Bondville . . . . . . . . . . . . . . . . . . . 26,081 517,323 166,495

A 74 Rutland Town . . . . . . . . . . . . . . . 101,681 1,585,777 254,840

A 58 West Rutland. . . . . . . . . . . . . . . . 38,451 469,137 14,541

A 26 Killington . . . . . . . . . . . . . . . . . . . 78,797 1,549,994 991,608

A 44 Fairfax . . . . . . . . . . . . . . . . . . . . . 31,790 463,136

A 53 Essex Ctr. . . . . . . . . . . . . . . . . . . 102,350 1,541,527 113,868

A 48 Pownal. . . . . . . . . . . . . . . . . . . . . 32,667 448,809 42,163

288

A 60 Taft Corners . . . . . . . . . . . . . . . . . 93,760 1,495,855 111,439

A 19 Orleans. . . . . . . . . . . . . . . . . . . . . 30,653 432,510 62,849

A 68 St. Albans City . . . . . . . . . . . . . . 96,012 1,475,734 224,258

A 57 Proctorsville. . . . . . . . . . . . . . . . . 18,453 407,769 153,404

A 14 Morrisville. . . . . . . . . . . . . . . . . . .98,235 1,441,093 208,180

A 30 Montgomery Ctr.. . . . . . . . . . . . . . 20,806 389,266 187,714

A 24 Lyndonville. . . . . . . . . . . . . . . . . . 88,718 1,284,052 291,247

A 77 Chester. . . . . . . . . . . . . . . . . . . . . 33,856 378,592 42,310

A 51 North Avenue Burlington. . . . . . . . 86,870 1,277,711 170,098

A 13 Norwich. . . . . . . . . . . . . . . . . . . . 16,804 376,741 191,306

A 17 Waitsfield. . . . . . . . . . . . . . . . . . . 59,728 1,230,269 412,828

A 66 Brattleboro . . . . . . . . . . . . . . . . . 24,643 369,108 114,847

A 55 West Brattleboro. . . . . . . . . . . . . .82,623 1,198,969 542,935

A 16 Bethel. . . . . . . . . . . . . . . . . . . . . . 28,273 366,376 54,844

A 21 Waterbury. . . . . . . . . . . . . . . . . . . 76,160 1,191,598 161,140

A 37 Windsor. . . . . . . . . . . . . . . . . . . . 21,419 364,313 136,716

A 62 Essex Junction . . . . . . . . . . . . . . . 89,119 1,135,079 55,976

A 9 Arlington. . . . . . . . . . . . . . . . . . . . 26,416 361,840 12,935

A 18 Colchester . . . . . . . . . . . . . . . . . . 66,544 1,074,107 291,312

A 40 Bellows Falls. . . . . . . . . . . . . . . . . 30,360 341,677 108,773

A 50 Woodstock. . . . . . . . . . . . . . . . . . 50,165 1,068,626 568,467

A 79 White River Jct. . . . . . . . . . . . . . . 24,932 295,251 28,716

A 15 Wilmington. . . . . . . . . . . . . . . . . . 52,067 1,034,228 617,191

A 2 Poultney. . . . . . . . . . . . . . . . . . . . 21,178 288,805 29,815

A 31 Milton. . . . . . . . . . . . . . . . . . . . . . 70,602 1,007,201 85,511

A 8 Alburg. . . . . . . . . . . . . . . . . . . . . . 17,650 265,468 12,719

A 47 Fair Haven . . . . . . . . . . . . . . . . . . 68,394 993,803 119,002

A 43 Jay. . . . . . . . . . . . . . . . . . . . . . . . 14,351 260,794 155,891

A 80 Ludlow. . . . . . . . . . . . . . . . . . . . . 51,306 987,917 333,329

A 45 Sharon. . . . . . . . . . . . . . . . . . . . . . 17,157 239,099 43,174

A 70 Newport . . . . . . . . . . . . . . . . . . . 60,155 954,128 271,771

A 56 Wallingford. . . . . . . . . . . . . . . . . . 15,226 200,730 37,279

A 69 St. Albans Town . . . . . . . . . . . . . 70,257 911,529 63,863

A 3 Island Pond . . . . . . . . . . . . . . . . . 13,878 181,980 36,961

A 35 Vergennes. . . . . . . . . . . . . . . . . . . 45,304 884,680 225,668

A 64 Danville . . . . . . . . . . . . . . . . . . . . . 7,814 164,365 31,492

A 28 Springfield . . . . . . . . . . . . . . . . . . 57,913 830,067 183,486

A 29 Rochester. . . . . . . . . . . . . . . . . . . 10,986 158,727 15,951

A 41 West Dover. . . . . . . . . . . . . . . . . . 51,826 802,129 137,712

A 34 Stamford . . . . . . . . . . . . . . . . . . . 12,833 157,369 8,986

A 32 Brandon. . . . . . . . . . . . . . . . . . . . 50,784 798,220 249,139

A 52 Harmonyville. . . . . . . . . . . . . . . . . 10,546 154,437 11,799

A 49 St. Johnsbury . . . . . . . . . . . . . . . . 53,095 790,266 168,716

A 12 Richford. . . . . . . . . . . . . . . . . . . . 14,368 152,946 8,400

A 25 South Hero. . . . . . . . . . . . . . . . . . 46,201 781,126 103,354

A 1 East Poultney. . . . . . . . . . . . . . . . . 5,326 84,134 11,236

A 10 Jeffersonville . . . . . . . . . . . . . . . . 42,574 721,398 197,037

A 54 *Westmore. . . . . . . . . . . . . . . . . . . 3,075 33,325 688 *June Sales

2 8 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

Retail Location Highlights

Rutland Hannaford - Â 50 ml display

Winooski designed thier own VT section.

Derby updated Â their interior earlier this year.

A N N UA L R E P O R T | 2 9

Distribution Center Operations Inventory at any given time is valued around $6.6 million and represents about 55,000 cases. Employees deliver to our 80 Agency stores on a bi-weekly or weekly basis throughout the state. Responsible for the receiving, storage and distribution of all liquor within the state. • 30,000-sq.-ft. Distribution Center • 16 Employees • Receive an average of 35 deliveries per week Bailment Most of the DLC’s inventory is held in bailment, i.e. manufacturers ship product to the distribution center but retain ownership until the product is delivered to Agency stores. Once delivered, the DLC takes and retains ownership of the product until it is sold by Agency stores. Looking Forward The Division will begin implementing its “proof of delivery” method by adding new scanners for all delivery drivers. This more efficient system will replace the current, time-consuming method. These are scheduled for end of January.

In Memory Stacey Hanchett 1961-2017 Stacey Hanchett, the DLC’s longest tenured employee of 37 years, passed away after a brief illness at the end of December. He was our warehouse Program Tech, arranging for truck deliveries, releasing orders and arranging for special deliveries for our Retail Coordinators. He was the face of the warehouse, on the phone or when you entered the distribution center, Stacey was always ready to assist wherever it was needed. He was dependable and loyal and had a great sense of humor. He will be missed by all.

Highlights We continue to implement items identified in a 2015 warehouse evaluation including: • Replaced all liquid propane gas forklifts with electric, eliminating the need for fuel and making for a cleaner work environment.

Additionally: • Partnered with the Vermont Department of Health to promote their ParentUp campaign with signage on the back door of six delivery trucks that drive Vermont roads weekdays.

3 0 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

Marketing

The Marketing Division is modernizing the image of the DLC by building relationships with Agents, licensees, and consumers through updated in-store communications, advertising and social media. Highlights • Another successful Marketing meeting was held in Burlington on November 7-8, 2017 and was an opportunity to bring together industry vendors, DLC staff, Agency store owners and licensees to collaborate on strategies to improve customer service, product availability and selection, and communication among stakeholders. • The DLC, with its brokers and Agents, advertises through a variety of media throughout Vermont and in bordering states. With the enhancement of its 802Spirits magazine featuring monthly specials, hot picks, recipes and features an Agent and a licensee. Beginning in November 2016, the magazine is now printed monthly, in Vermont, and distributed to locations throughout the State, including Agency stores, Welcome Centers, rest areas, hotels, restaurants and tourist attractions. The distribution now extends into the border states of Northwestern Massachusetts and Northeastern New York. On average, the DLC prints about 12,000 copies of each issue and delivers to 400 locations.

Sale Pricing for

• 802Spirits magazine is now available electronically on the 802Spirits' website and is linked to our 802Spirits Facebook page on a monthly basis. • In support of modernizing the brand and creating a more cohesive look across Agencies we have introduced the use of logo banners and in-store signage. • 802Spirits magazine lists only sale items and compares prices to our New Hampshire neighbor which allows our customers to see how competitive Vermont is on price. Our goal is to win back customers and encourage them to buy local in support of our Agents and the State of Vermont General Fund. • In November 2017 an RFP was opened for the ad sales and production of the 802Spirits magazine. Three design companies placed a bid. After the full review and evaluation, McLean Communications, Inc. was selected for a three-year contract. • Facebook is utilized for promoting ongoing tastings, events and rare spirit with increasing reach.

August 2017

Sale Pricing

State -W ide Sa State-W

You r Fav ori ide Sav ing S on r Tequila Milagro Silve L 88116 • 750M $ VT Reg. Price: $29.99 NH Reg. Price: 27.99 VT Sale Price:

$24.99

Save

te bra ndS Bacardi Limon 43138 • 1.75L$ VT Reg. Price: $27.99 NH Reg. Price: 23.99 VT Sale Price:

Save

$19.99

L 34395 • 750M $ VT Reg. Price: $24.99 NH Reg. Price: 24.99 Save $ VT Sale Price:

$20.99

L 59167 • 750M $ VT Reg. Price: 12.99 NH Reg. Price: $12.99 Save VT Sale Price: $

$9.99

$28.99

Three Olives

Absolut Lime

Fabrizia Itali Margarita

r Effen Cucumbe Vodka

L 33467 • 750M $ VT Reg. Price: $21.99 NH Reg. Price: 19.99 VT Sale Price:

$18.99

10!

$16.99

Vodka

$14.99

Drumshan Gunpowderbo Irish Gin

16853 • 750 VT Reg. Price ML :$ NH Reg. Price 22.99 : N/A VT Sale Pric e: Save

Save

28465 • 750 VT Reg. Price ML :$ NH Reg. Price $34.99 : 34.99 VT Sale Pric e: Save

$27.49

Exotico nco 100% AgBla ave Tequil a 87646

$15.99

> Blueberry Mojito recipe on page 7

19476 • 750 VT Reg. Price ML :$ NH Reg. Price $29.99 : 29.99 VT Sale Pric e:

$26.99

< Apple Pie recipe on pag

New Products

Products on

page 3

page 12

Behind the Bar

Behind the

page 8

page 10

Products on Sale

$ 50

Maker’s Ma

• 750 VT Reg. Price ML :$ NH Reg. Price $19.99 : 16.99 VT Sale Pric e: Save

Save

er 2017

br an dS

Bird Do Bourbong Kentucky Whiskey

34935 • 750 VT Reg. Price ML :$ NH Reg. Price $17.99 : 14.99 VT Sale Pric e:

Save

ur Fav or ite

Gin

28625 • 750 VT Reg. Price ML :$ NH Reg. Price $38.99 : 33.99 VT Sale Pric e:

L 16829 • 750M $ VT Reg. Price: $29.99 NH Reg. Price: 29.99 Save $ 70 VT Sale Price:

$23.29

vin gS on Yo

Hendricks

ll Batc Bird Dog Sma Bourbon

for Novemb

Save

Spiced Cide

Sale

Bar

New Produ cts

page 11

page 3

Vermont Depa 802spirits.com

rtment of Liquo

r Control. Avail

ability of products

varies by location.

Please drink respo

nsibly.

802spirits.c om Vermo nt Dep PM 7/5/17 1:11

11'17 802

Spirits.indd

artment of

Liquor Con

trol. Availab

ility of produc

ts varies by

location. Plea

se drink resp

onsibly.

ndd 1

08'17 802 Spirits.i

10/2/17

9:05 AM

A N N UA L R E P O R T | 3 1

New wall borders have been created to highlight the spirits section of the Agencies. Installation will begin in January. New exterior store signs

New in-store Vermont Product sign

New Enosburg location

VERMONT LIQUOR STORE

3 2 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

Accounting The Accounting Division is comprised of a three member team which is responsible for accurately and efficiently conducting all DLC financial affairs. Responsibilities include: overseeing the financial reporting and accuracy of all payrolls and expense reimbursment requests; share responsibility for tracking all DLC assets (except liquor) with the IT division; managing all non-liquor related contracts; producing monthly financial statements and annual reporting; ordering all DLC supplies; and working with the auditor’s office to complete the annual independent audit and ensuring compliance with state-wide record retention policies.

General Fund Revenue

Where Does The Money Go? 5%

15% 77%

2% 1%

Alcohol sales provide a source of revenue to the State General Fund. The revenues help fund state government operations and support government programs, including for the treatment, rehabilitation and prevention of alcoholism and chemical dependency. The DLC is a complete enterprise funded department and rather than taking from the General Fund, the DLC contributes tens of millions of dollars each year. • 7 V.S.A. 9, § 231. Fees for licenses and permits; disposition of fees. (b)(1) “Third-class license fees: fifty-five percent (55%) shall go to the Enterprise Fund, and forty-five percent (45%) shall go to the General Fund and shall fund alcohol abuse prevention and treatment programs.” • 7 V.S.A. 19, § 590. Fines and costs. “Fines collected under this title shall be remitted to the General Fund.”

l Excise Tax l Sales Tax l Legislative Fees l License Fees l Violations

FY 2017 General Fund Contribution: $24,334,359 Since 2000, the DLC has contributed over $294,000,000 to the General Fund.

A N N UA L R E P O R T | 3 3

Revenues, Expenses and Changes

June 30, 2017 Liquor Control Fund

June 30, 2016 Liquor Control Fund

Delta %

OPERATING REVENUES Charges for sales and services $57,801,159 $55,208,649 5% Ticket sales - - Rental income - - License fees 1,909,326 1,744,040 9% - - Federal donated properties Advertising revenues - - Other operating revenues 3,597,479 3,779,115 -5% 63,307,964 60,731,804 4% Total operating revenues OPERATING EXPENSES Cost of sales and services 46,964,775 45,209,618 4% Claims expenses - - Salaries and benefits 4,723,157 4,251,881 11% Insurance premium expenses 16,243 33,385 -51% Contractual services 234,779 1,109,289 -79% Repairs and maintenance 43,766 90,801 -52% Depreciation 205,835 204,409 1% Rental expenses 43,078 68,724 -37% Utilities and property management 387,088 349,335 11% Non-capital equipment purchased 32,856 1,428,897 -98% Promotions and advertising 57,987 61,011 -5% Administration expenses 106,812 90,319 18% Supplies and parts 149,342 154,958 -4% Distribution and postage 44,433 34,775 28% Travel. 28,262 35,133 -20% Other operating expenses 7,710,247 6,539,391 18% Total operating expenses 60,748,660 59,661,926 2% Operating income (loss) 2,559,304 1,069,878 139% NON-OPERATING REVENUES (EXPENSES) Federal grants - - Gain on disposal of capital assets (1,739) 8,029 -122% Investment income - - Total non-operating revenues (expenses). (1,739) 8,029 -122% Income (loss) before other revenue, expenses, gains, losses and transfers 2,557,565 1,077,907 137% Insurance recoveries - - Capital contributions - - Transfers in - - Transfers out (955,000) (1,208,417) -21% Changes in net position 1,602,565 -130,510 -1328% Total net position, July 1 4,880,804 5,011,314 -3% Total net position, June 30 $6,483,369 $4,880,804 33% Net position check 6,483,369.00 4,880,804

3 4 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

Where Does the Money Go? 2016 YTD To General Fund Enterprise All other Funds Revenue Description 10000 50300 400200 6%-7% Sales & Use tax 3,474,240 400340 25% LQR Excise Tax 18,324,634 400345 On Prem Direct Sales Tx 145,380 422005 DLC Merchant Sales 21,299,895 422015 DLC Credit Card Sales 33,902,329 460030 Bottle Deposits Collected 586,885 460035 Bottle Deposits Refunded (444,121) 422025 Special Purchase Incentive 3,578,197 422030 Penalty/Relabel 114,206 Directly related to Liquor Sales 21,944,255 59,037,392 MSA Tobacco Settlement fds 2 13,841 405000 License Fees 1,736,455 405380 GF Lic Fee portion 430,575 415300 415361 Late Fees 110 417755 Conference Funds 424315 Online Classroom 120,095 426205 Copies 26 427380 Tobacco Violations 14,060 427390 Alcohol Violations 34,630 430000 FDA Contract Reimb 303,751 440000 Grants 15,000 462500 Other Income 26,266 480000 Gain (Loss) on disp of fx asset (17,828) 480001 Sale of Pallets 1,496 480030 Auction Proceeds 28,261 480500 Recoveries-General 462 495000 PY Exp Reimb 9,116 Other Income 479,375 1,719,115 717,826 Gross Income 22,423,630 60,756,507 717,826 6,404,311 523100 Commissions 523110 Handling Fees 105,632 523130 Liquor Purchase Expense 45,144,426 523140 Breakage and other loss 66,405 Cost of Goods Sold 51,720,774 Revenue less Expenses 22,423,630 9,035,732 717,826 DLC Operating Expenses DLC Administraton 3,195,994 19,331 DLC Education and Enforcement 2,288,139 495,510 DLC Warehouse 1,236,482 14,816 Total Operating 6,720,615 529,657 BAA - Transfers 1,180,623 (1,180,623) Revenue less Expenses 23,604,253 1,134,494 188,169

Grand Total 3,474,240 18,324,634 145,380 21,299,895 33,902,329 586,885 (444,121) 3,578,197 114,206 80,867,440 213,841 1,736,455 430,575 110 120,095 26 14,060 34,630 303,751 15,000 26,266 (17,828) 1,496 28,261 462 9,116 2,702,475 83,569,915 6,404,311 105,632 45,144,426 66,405 51,720,774 31,849,141 3,215,325 2,783,649 1,251,298 7,250,272 24,598,869

A N N UA L R E P O R T | 3 5

Where Does the Money Go? 2017 YTD To General Fund Enterprise All Other Funds Revenue Description 10000 50300 400200 6%-7% Sales & Use tax 3,544,908 400340 25% LQR Excise Tax 19,131,238 400345 On Prem Direct Sales Tx 158,388 422005 DLC Merchant Sales 21,357,646 422015 DLC Credit Card Sales 35,976,120 460030 Bottle Deposits Collected 613,384 460035 Bottle Deposits Refunded (516,219) Special Purchase Incentive 3,364,030 422025 422030 LQR Penalties 69,654 Directly related to Liquor Sales 22,834,534 60,864,615 MSA Tobacco Settlement fds 405000 License Fees 1,916,911 405380 GF Lic Fee portion 484,675 415000 1,800 415361 Late Fees 180 424315 Online Classroom 173,797 26,189 426205 Copies 300 427380 Tobacco Violations 10,120 427390 Alcohol Violations 49,850 430000 FDA Contract Reimb 264,609 440000 Grants 15,000 462500 Other Income 20,418 480000 Gain (Loss) on disp of fx asset 1,739 480001 4,422 480030 Auction Proceeds 49,279 480500 Recoveries-General 10,115 490000 (392) 495000 PY Exp Reimb 18,795 Other Income 544,825 2,102,863 613,961 Gross Income 23,379,359 62,967,478 613,961 523100 Commissions 6,661,309 523110 Handling Fees 122,251 523130 Liquor Purchase Expense 46,904,273 523140 Breakage and other loss 59,363 Cost of Goods Sold 53,747,196 - Revenue less COG 23,379,359 9,220,282 613,961 DLC Operating Expenses DLC Administraton 3,504,898 DLC Education and Enforcement 2,245,713 610,138 DLC Warehouse 1,490,199 84,427 Total Operating 7,240,810 694,565 BAA - Transfers 955,000 (955,000) Revenue less Expenses 24,334,359 1,024,472 (80,604)

change from

Grand Total 2016 3,544,908 0.02 19,131,238 0.04 158,388 0.09 21,357,646 0.00 35,976,120 0.06 613,384 0.05 (516,219) 0.16 3,364,030 (0.06) 69,654 (0.39) 83,699,149 0.04 213,841 1,916,911 0.10 484,675 0.13 1,800 180 0.64 199,986 300 10,120 49,850 264,609 15,000 0,418 1,739 4,422 49,279 10,115 (392) 18,795 3,261,649 86,960,798 6,661,309 122,251 46,904,273 59,363 53,747,196 33,213,602 3,504,898 2,855,851 1,574,626 7,935,375

0.67 10.53 (0.28) 0.44 (0.13) (0.22) (1.10) 1.96 0.74 20.89

25,278,227

0.03

1.06 0.21 0.04 0.04 0.16 0.04 (0.11) 0.04 0.04 0.09 0.03 0.26 0.09

3 6 | V E R M O N T D E PA R T M E N T O F L I Q U O R C O N T R O L

Vermont Agency Stores Alburgh

Alburgh Beverage Mart 2 North Main Street • 796-3515 8 am - 7 pm, Fri & Sat: 8 am - 8 pm Sun: 9 am - 2 pm

Arlington

Heer, Inc 3713 Route 7A • 375-6427 8 am - 8 pm, Sun: 10 am - 5 pm

Barre

Beverage Baron 411 N. Main Street • 479-9227 6 am - 9 pm, Fri: 6 am - 10 pm Sat: 7 am -10 pm, Sun: 7 am - 9 pm

Bellows Falls

James Petro 97 Westminster Street • 463-4020 6 am - 10 pm, Fri - Sat: 6 am -11 pm

Bennington

Bennington Beverage Outlet 125 Northside Drive • 442-4001 9 am - 8 pm, Fri - Sat: 9 am - 9 pm Sun: 9 am - 5 pm

Bethel

McCullough’s Quik Stop 2069 Route 107 • 234 - 9365 5:30 am - 9 pm , Sun: 7 am - 9 pm

Bondville

7-Eleven 39 Route 30 • 297-0361 6 am - 11 pm, 7 days

Bradford

Hannaford’s 586 Lower Plain • 222-3370 9 am - 9 pm, 7 days

Brandon

Champlain Beverage Brandon 34 Conant Square • 247-6785 7 am - 10 pm, Sun: 7 am -9 pm

Brattleboro

Rite-Aid 896 Putney Road • 257-4440 8 am - 9 pm, Sun: 9 am - 6 pm

Bristol

Champlain Farms 3 West Street • 643-2971 6 am - 11 pm, Sun: 7 am -10 pm

Burlington

Burlington Bay Market & Café 125 Battery Street • 864-0110 8 am - 8 pm, 7 days Pearl Street Beverage 240 Pearl Street • 658-1574 11 am - 10:15pm, Sun: Noon - 10 pm 802BWS Ethan Allen Shopping Center, North Avenue • 863-6728 10 am - 9 pm , Sun : 10 am - 7 pm

Chester

Chester Sunoco 60 Main Street • 875-5555 6 am - Midnight, 7 days

Colchester

Dick Mazza’s General Store 777 W. Lake Shore Drive • 863-1808 7 am - 9 pm, Sun: 10 am - 4 pm

Danville

From Barrel to Bottle 11 Route 2 East • 684-3800 10 am - 6 pm, Fri - Sat: 10 am - 8 pm Sun: Closed

Derby Center

Derby Village Store 483 Main Street • 766-8113 7 am - 9 pm, 7 Days

East Poultney

East Poultney General Store 11 On the Green • 287-4042 7 am - 7 pm, Sun: 9 am - Noon (Closed Sundays in Feb. & March)

Londonderry

Jelley’s Mobil 2102 Main Street • 824-4556 7 am - 8 pm, Fri - Sat : 7 am - 9 pm Sun: 7 am - 7 pm

Ludlow

Brewfest Beverage Co. 199 Main Street •228-4261 10 am - 8pm, Fri - Sat: 10am - 9 pm

Randolph

Stowe

Richford

Swanton

Richmond

Vergennes

M & M Beverage 6 Salisbury Street • 728-9912 7 am - 10 pm, Sun: 8 am - 8 pm Wetherby’s Quick Stop 75 Main Street • 848-3550 6 am - 7 pm, 7 days

Stowe Beverage 1880 Mountain Road •253-4525 9 am - 9 pm, Sun: 11 am - 6 pm Northside Beverage & Spirits 75 First Street • 868-5139 9 am - 9 pm, every day

Enosburg Falls

Lyndonville

Essex Center

Manchester

Rochester

Middlebury

Rutland City

Milton

Rutland Town

Montgomery Center

St. Albans City

West Dover

Montpelier

St. Albans Town

Westmore*

Morrisville

St. Johnsbury

Beverage Gallery 341 Main Street • 933-4767 Mon - Sat: 9 am - 8 pm, Sun: 10 am -5 pm Essex Discount Bev. 76 Center Road • 879-8951 6 am - 10 pm, Fri - Sat: 6 am - 11 pm Sun: 6 am - 10 pm

Essex

Five Corners Variety 39 Park Street • 879-7101 Sun - Thu: 7 am - 9 pm Fri - Sat: 7 am - 10 pm

Fairfax

Minor’s Country Store 874 Main Street • 849-6838 Fri: 6 am - 9 pm, Sat: 7 am - 10 pm Sun: 7:30 am - 9 pm

Fair Haven

Liberty Market 7 Liberty Street • 265-3820 8:30 am - 9 pm, 7 days

Hardwick

Tops Market 82 Route 15 West • 472-6504 9 am - 9 pm, Sun: 9 am - 8 pm

Harmonyville

Harmonyville Store 1412 Route 30 • 365-9417 6:30 am -7 pm, Sat: 7 am - 7 pm, Sun: 8 am - 2 pm

Hinesburg

116 Wine & Spirits 22 Commerce Street #4 • 482-4010 9 am -7 pm, Fri - Sat: - 9 am - 9 pm Sun: 11 am -4 pm

Island Pond

Kingdom Market 12 Railroad Street •723-5464 7 am - 7 pm, 7 days

Jay

Jay Country Store 1077 VT-242 • 988-4040 6 am - 8 pm, Wed - Thurs: 6 am - 9 pm Fri - Sat: 6 am - 10 pm

Jeffersonville

Jeffersonville Country Store 21 Mill Street • 644-6300 9:30 am - 7:30 pm, Fri - Sat: 9:30 am 8 pm , Sun: 10 am - 6 pm

Johnson

Johnson’s Sterling Market 131 Lower Main Street • 635-9001 7 am - 8 pm, Sun: 7 am - 7 pm

Killington

Cordially Yours Killington Deli and Marketplace 2868 Route 4 • 747-4407 9 am - 7 pm, 7 days

Lyndonville Redemption 406 Broad Street • 626-8348 7 am - 10 pm, 7 days Manchester Discount Beverage 380 Depot Street • 362-4075 8 am - 9 pm, Sun: 8 am - 7 pm Hannaford’s Food & Pharmacy 260 Court Street #6 •388-2102 9 am - 9 pm, Fri - Sat : 9 am - 10 pm Middle Road Market 69 Middle Road • 893-4844 6 am - 9:30 pm, Sun: 7 am - 9 pm Sylvester’s Market 20 Main Street • 326-4561 7 am - 9 pm, Sun: 8 am - 6 pm

Yankee Wine & Spirits 126 Main Street • 223-2331 9 am - 7:30 pm, Fri & Sat: 9 am - 9 pm Sun: 11 am - 5 pm Tomlinson’s Store, Inc. 81 Bridge Street • 888-3120 6 am - 9 pm, Sun: 7 am - 7 pm

Newport

Azur’s Mini Mart and Little G’s Deli 33 Railroad Square • 334-8195 7 am - 9 pm, Fri - Sat: 7 am - 10 pm, Sun: 8 am - 6 pm

Northfield

Convenience Plus Redemption & Deli 438 North Main Street • 485-6300 6 am - Midnight, Sun: 6 am - 10 pm

Norwich

Norwich Wines and Spirits 289 Main Street • 649-1970 9 am - 6 pm, Fri: 9 am - 7pm, Sat: 9 am - 6 pm, Sun: closed

Orleans

Olney’s General Store 72 Main Street •754-6365 6 am - 8 pm, Sun: 7 am - 4 pm

Poultney

Full Belly Deli & Beverage 206 Main Street • 884-8082 10 am -9 pm, Sun: 10 am - 8 pm

Pownal

Dwyer’s State Line Beer & Wine 7324 Route 7 • 823-7912 9 am - 8 pm, Fri - Sat: 9 am - 9 pm Sun: 9 am - 7 pm

Proctorsville

Singleton’s Store 356 Main Street • 226-7666 8 am - 7 pm, every day

Richmond Market & Beverage 56 Railroad Street • 434-4550 Mon - Sat: 7 am - 8 pm Sun: 7 am -7 pm Mac’s Market 67 North Main Street • 767-3181 7 am - 8pm, Sun: 7 am -6 pm Tops Market 12 North Main Street • 747-4908 9 am - 9 pm, Sun: 9 am - 6 pm Hannaford’s Food & Pharmacy 318 South Main Street • 775-0820 9 am - 9 pm, Fri - Sat: 9 am - 10 pm Beverage Mart 211 Lake Street • 527-7437 6:30 am - 10 pm, 7 days Colonial Mart 191 Swanton Road • 527-7179 6 am - 10 pm, Fri : 6 am - 11 pm Sat: 7 am - 10 pm, Sun: 8 am - 10 pm Price Chopper 857 Memorial Drive • 748-1109 9 am - 7 pm, Fri - Sat: 9 am - 6 pm Sun: 9 am - 6 pm

Sharon

Sharon Trading Post 5038 Route 14 • 763-7404 7 am - 9 pm, Sat: 7:30 am - 9 pm Sun: 8 am - 8 pm

Shelburne

Route 7 Liquor & Deli 2659 Shelburne Road • 985-3246 6 am - 10 pm, Thu - Fri: 6 am - 11 pm Sat: 7 am - 11 pm, Sun: 7 am - 10 pm

South Burlington

Gracey’s 26 Hinesburg Road, Unit #1 862-9543 9 am - 8:30 pm, Thur: 9 am - 9:30 pm, Fri - Sat: 9 am - 10:30 pm , Sun: 11am - 8 pm Simon’s Store 974 Shelburne Road • 862-8011 6 am - 12 pm, 7 days

South Hero

Keeler’s Bay Variety 500 Rt. 2 • 372-4465 6 am - 9 pm, Fri: 6 am - 9:30 pm Sat: 7 am - 9:30 pm, Sun: 9 am - 6 pm

Springfield

Joe’s Discount Beverage 355 River Street • 885-3555 9 am - 7 pm, Tue- Thur: 9 am - 8 pm Fri - Sat: 9 am - 9 pm, Sun: 10 am - 5 pm

Vergennes Wine & Beverage Inc. 211 Main Street • 877-6312 9 am - 7 pm, Sun: 11 am - 5 pm

Waitsfield

Mehuron’s Market 5121 Main Street • 496-3700 8 am - 8 pm, Sun: 8 am - 6 pm

Waterbury

Crossroads Beverage & Deli 52 North Main Street •244-5062 6 am - 10 pm, Sat - Sun: 7 am - 10 pm

West Brattleboro

Brattleboro Discount Beverages 157 Marlboro Road • 254-4950 7 am - 10 pm, Fri - Sat: 7 am - Midnight Sun: 8 am - 10 pm 7-Eleven 197 Route 100 • 464-0592 6 am - 12 am, 7 days Willoughby Lake Store 2003 VT-5A • 525-3300 7 am - 9 pm, 7 days

West Rutland

Rite Aid 294 Main Street • 438-5530 9 am - 9 pm, Sun: 9 am - 5 pm

White River Junction

Jake’s Market & Deli 521 North Hartland Road • 698-8601 6 am – 9 pm, 7 days

Williston

Hannaford’s Food & Pharmacy 78 Marshall Avenue, Taft Corners 878-0032 9 am - 9 pm, Fri - Sat: 9 am - 10 pm Sun: 9 am - 9 pm

Wilmington

Ratu’s Liquor & Market 34 West Main Street • 464-2252 Sun-Wed: 10:30 am - 7pm Thur - Sat: 10:30 am - 9pm

Windsor

Windsor Wine & Spirits The Windsor House, 54 Main Street 674-2775 • 10 am - 6 pm, Closed Sundays

Winooski

Beverage Warehouse 1 East Street • 655-3701 10 am - 9 pm, Fri - Sat : 10 am - 10 pm Sun: 11 am - 6 pm

Woodstock

Woodstock Discount Beverage 512 East Woodstock Road• 457-1326 9 am - 9 pm, Fri - Sat: 9 am - 10 pm Sun: 10 am - 6 pm

Stamford

Billmont’s Country Store 544 Main Road • 694-1512 8 am - 8 pm, Sun: 9 am - 5 pm

* Seasonal Store

A N N UA L R E P O R T | 3 7

Richford

Jay

Dry Towns

Montgomery Center

towns have voted at Town Meeting Day over the years to forbid the sale of alcohol.

Westmore*

*Seasonal Location

Fairfax

South Hero Colchester Winooski

Johnson Morrisville

South Burlington

Stowe

Williston Richmond

Dry Towns for Liquor and Beer Athens, Baltimore, Holland, Maidstone

Hardwick

Dry Towns for Liquor wet for beer and wine Addison, Albany, Corinth Granby, Groton, Lincoln Marshfield, Monkton, Pomfret Rupert, Topsham, Tunbridge Vershire, Waterville,Wells Wolcott, Worcester

Danville

Shelburne Hinesburg Waitsfield Bristol

Rochester

Agency Store Sales By County Total Retail Sales

Randolph Brandon

Bethel

80 Locations to Serve You Fair Haven

Rutland

Poultney

Addison County $3,426,246.28 Bennington County $5,996,725.63

Sharon Killington

Caledonia County $2,777,387.47

Norwich

Chittenden County $24,046,933.39 Essex County $181,980.42 Franklin County $4,624,884.76

West Rutland Windsor

Proctorsville Ludlow Chester Londonderry Bondville

Grand Isle County $1,046,593.79 Lamoille County $4,858,156.24 Orange County $1,255,038.49 Orlean County $2,474,333.35 Rutland County $7,953,026.84 Washington County $8,310,561.44 Windham County $4,950,305.48 Windsor County $4,485,561.67

Harmonyville

80 Locations to Serve You

West Dover Wilmington Pownal

No matter where you are, a Vermont Liquor Store is nearby.

West Brattleboro Visit us on the web at

802spirits.com

liquorcontrol.vermont.gov

13 Green Mountain Drive Montpelier, VT 05602 800-642-3134 (toll free within VT) 802-Spirits (802-774-7487) local 802Spirits.com

liquorcontrol.vermont.gov