LENDER SPOTLIGHT: Q&A with Mark O’Dell
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hen Mark O’Dell joined Service Credit Union as Vice President of Lending two years ago, he brought with him 30 years of lending experience. In his position, O’Dell oversees Business Services, a department that has grown significantly since it was formed in 2010 and is on track to double that growth in the years ahead. He says one of the reasons for its success is a work culture where a positive member experience is “walked, talked and breathed” by the employees. We spoke to Mark about the evolution of his department and what he sees ahead.
Mark O’Dell, Vice President of Lending at Service Credit Union
Talk about the beginnings of the Business Services department and where it is today.
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The department didn’t exist prior to 2010. In the 12 years since then, it has grown from just one employee to 16 employees. But what is most impressive is that it’s grown to over $630 million in loan balances, over $200 million in cash management services, and more than 1,000 different businesses as members. That’s a nice
Building identity also means you have to have people who have networking capabilities so they can go out and create relationships. Then, over time, as you get deeper into your marketplace, you get known.
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— MARK O’DELL, VICE PRESIDENT OF LENDING, SERVICE CREDIT UNION
10 servicecu.org | June 2022
