WORLD CLASS CUSTOMER SERVICE AND MARKETING MATRIX FOR SUCCESSFUL BUSINESS PROFESSIONALS SEMINAR
29TH OCTOBER 2015 08:30HRS - 16:00HRS RAINBOW HOTEL BULAWAYO
This seminar is one-of-a-kind that will get your customer service team up to speed on the best ways to handle difficult customers, deal with stress, motivate themselves and others, find the new customer service personnel you need to put that extra ‘something’ into every customer contact and much, much more.
We will give you a straightforward framework and fundamental principles for successfully managing a variety of projects that works in any given situation.
WHY SHOULD YOU ATTEND THIS UNIQUE SEMINAR? • The Best Experienced and Results-Oriented Trainers. In-depth skills training with the most experienced and dynamic trainers who will take you on an exciting journey full of facts and fun; and what is more – they will motivate you to apply the knowledge and skills they teach you. • A world-class venue that stimulates learning. Rainbow Hotel is a world-class venue with state of the art conferencing facilities to give you an exquisite learning environment away from the office, to ensure limited interruptions and real skills transfer • Networking opportunities with your peers and experts to allow for best practice transfer
THE PRESENTER Collen Mugodzva has diversified financial services experience having worked for a local bank for over ten years and acquired experience in retail banking, treasury and business development. He is a regular speaker at the Marketers Association of Zimbabwe training and conferences. He holds Msc Banking and Financial Services (NUST), IOBZ and CIS.
Don’t miss out on this unique opportunity to dramatically increase the value and success of your customer service personnel that is so valuable and critical to the success of your business.
FEES
US$80.00
PER PERSON
For bookings and more information contact Sandra on: +263 772 287 092 / +263 772 277 779
This covers for course material, teas and lunches. Group discounts of 10% apply for a booking of 5 people or more.