Quality service is your right Know your service complaints procedure Dear Customer, We care about the quality of service you receive from us, that is why we have a service complaints procedure for you to use when logging a complaint.
Please log your complaint at any FNB Branch
If your complaint is not resolved at the Branch, please follow the steps below:
01
Get a reference number from a service advisor at any FNB Branch
02
Contact Your FNB Branch Manager
03
Contact a Channels Service Manager on 370 6000
04
Contact the Channels or Client Services Director on 370 6000
05
Contact the FNBB CEO at 370 6080 or email: ceocomplaints@fnbbotswana.co.bw
06
Contact the FNBB CEO at 370 6080 or email: ceocomplaints@fnbbotswana.co.bw