State Authorization Reciprocity Agreement (SARA) Complaint Procedures Students enrolled in distance education courses or online programs who are residents of states other than Massachusetts and New Hampshire, and when such state is a SARA participating state, may submit complaints to the Associate Provost, Academic Innovation by completing the complaint form. Students may also submit complaints to their dean or program director or the Office of Student Affairs. Additionally, students may submit information anonymously through the University’s Compliance Hotline, a toll-free, 24-hours-a-day, 7 days-a-week resource. The Compliance Hotline is staffed and managed by Lighthouse Services, Inc., a company that is not affiliated with MCPHS University and provides this service under contract. The Compliance Hotline may be contacted by: Telephone: 877.472.2110 Email: reports@lighthouse-services.com (please indicate that your report concerns MCPHS University) Fax: 215.689.3885 (please indicate that your report concerns MCPHS University) Efforts will be made to conclude the investigation, make a determination as to the appropriate course of action, and notify the student within 90 days following the receipt of a complaint. Complaints under Title IX may also be submitted following the procedures outlined in the University’s Title IX policy. All such complaints will be forwarded to the University’s Title IX Coordinator and handled in accordance with the University’s Title IX Policy. The University will not in any way retaliate against an individual who reports a perceived violation of MCPHS policy, state, federal, or local law. It will also not retaliate against anyone associated with the individual who engages in such protected conduct, such as a family member, or any person who participates in an investigation. MCPHS further will not tolerate retaliation by any employee or student. After the conclusion of the process outlined above, students enrolled in distance education courses or online programs who are residents of states other than Massachusetts and New Hampshire, and when such state is a SARA participating state, may appeal the University’s decision to the Massachusetts Department of Higher Education which makes complaint forms available on its website. The contact information for the SARA Coordinator at the Massachusetts Department of Higher Education is: SARA Coordinator Massachusetts Department of Higher Education One Ashburton Place, Room 1401 Boston, MA 02108 617.994.6910 SARAInquiries@dhe.mass.edu www.mass.edu/sara Professional Licensure A chart of MCPHS University’s courses and programs that customarily lead to professional licensure, and the states where such programs meet, do not meet, or have not yet been determined to meet a state’s educational requirements for professional licensure may be found at https://www.mcphs.edu/about-mcphs/legal. Residency Course and program availability varies by state. Admission into a program is dependent on program availability in the state where the student is physically located at the time of admission. If a student moves to a different state after admission to the program, continuation within the program will depend on the availability of the program within the new state where the student is physically present. It is the student's responsibility to notify the college of a change in physical presence.
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