Application form
Words from ECB Chair Dear network,
Lea ECB Chair 18.19
Another year has passed already and here we are again, looking for the next generation of ECB. I have spent almost 2 years as a part of ECB, first year as a CXY specialist and now, in 3 months, I will finish my term as ECB Chair. I am very grateful for this experience, because I had the chance to contribute to AIESEC in Slovakia in a different way and along that I had the chance to work with amazing individuals. It’s a pleasure for me to announce that we are again opening ECB applications and looking for our successors. We want to pass our knowledge and experience to someone, who will bring delivering satisfaction to our customers to the next level. Who will upscale and improve all our projects from the past and set up fire of innovations in new ones. Welcome in ECB application booklet. I wish you good luck and lot of meaningful conversations before you finally submit it. I appreciate your time and effort and I can ensure you – it will be challenging, but a very enjoyable ride.
The Entity Control Board is the last decision making body at national level regards Exchange Policies, Exchange Standards, and Customer Experience related cases. The ECB works directly with ICB on AIESEC International level, the Global Financial Board and MC to ensure that the best customer experience is delivered in the entity. Being part of ECB gives you a different perspective on the importance of customer experience, how the information flows within the network and how to make a contribution to the leadership experiences AIESEC in Slovakia delivers.
Why ECB?
Requirements ECB Chair Previous experience with Customer Experience areas (CXO, CXY or CXC) Previous Team Leader experience Communication Skills
ECB Member Previous experience with Customer Experience areas is an advantage (CXO, CXY or CXC) Communication Skills
Job Description Strategic Management of ECB (ensuring ECB has a strategy, focuses and initiatives planned); Representation and communication of ECB interest to National Plenary Reporting towards National Plenary about the state of ECB and work in progress; Solving cases that are connected to XPP, Code of Ethics, ER or Partnership principles violations (together with ICB and the MC); Tracking LCs on follow up of steps provided by ECB regards cases connected to XPP, Code of Ethics, ER or Partnerships principles violations; Cooperate with MCVP responsible and MC on national strategies on ECB scope and membership education;
ECB Chair
Connection and education of all stakeholders (OPP, EP, SE, HE); Entity education on XPP, Exchange Standards and NPS; Participate on National Conferences as facilitator when necessary Coaching LCs on Customer Experience Management and Customer Centricity; Management of tracking tools; Make audits and analysis of LC’s operations related to NPS and Exchange Standards; Communication with LCs regards firefighting cases. *The members JD might be a subject of change depending on the team structure chosen by the elected chair
ECB Member
Timeline 9.4.
16.4.
17.-18.4.
Application launch
Application DDL
Selection process
19.4.
20.4.-20.6.
1.8.
Announcement
Transition period
Start of ECB term
*The presence of new ECB might be required on the summer conference HEAT UP, the details are upon agreement between ECB Chair, elected ECB Chair and MC
Application info The structure of ECB team will be decided after the selection of the chair, in cooperation with the MC responsible. The application must be sent in one pdf format to: fernanda.gonzalez@aiesec.sk lea.benkova@aiesec.sk In case you are applying for ECB Chair, answer the Personal and the Specific questionnaire for Chair applicants. In case you are applying for ECB Team Member, answer the Personal and the Specific questionnaire for ECB Member . Applications will be accepted until: 14th of APRIL, 23:59 [GMT + 1]. After the deadline, you will receive an e-mail confirming the validation of you application and next steps of the process.
Personal questionnaire
1. Personal information Full name: Phone number: AIESEC:
Current/ Last AIESEC position: Skype ID:
E-mail address: Year of joining
2. What is your motivation for applying to ECB? What would you like to get out of this experience? What would be your unique contribution ? 3.What is your level of English? Mark with X the choices that suits you better bellow in the table ---â?Ż
ENGLISH Listening Speaking Reading Writing
Basic
Good
Advanced
Native
Specific questionnaire
ECB Chair 1. How do you understand the role of ECB in changes which are happening in the organization globally ? What is ideal relationship between ECB and national network? 2. How would you work with all levels of organization (MC, BOP, LDSB, membership) to ensure disruptive quality growth from peak to peak? 3. Where do you see biggest progress in the entity (related to exchanges quality) for past year? What do you perceive as the biggest bottleneck? 4. What is ideal structure of next ECB and why?
ECB Member 1.How do you see XPP and ExSt are respected in the entity? How can we improve it? 2. Please, identify up to 2 key challenges for each CX area ( quality related) and what could be the possible solutions to overcome them? 3. Considering current state of AIESEC in Slovakia, what is the education we need to provide to LCs to ensure standards delivery for each and every single customer we have? 4. How can we improve national NPS and what would be action steps for it?
Good luck!