fiduciary care. Actually, this may be an appropriate place for us to draw a distinction between the two types of service being provided in the real estate industry: Functionary vs fiduciary. A functionary is one who is in a specific task relationship with his clients—he does the job. While a fiduciary is one who not only does the tasks of the job, but is also in a high trust relationship with his client and feels total responsibility for the outcome. Figure 7 gives a great illustration of the differences between a functionary and a fiduciary. Interestingly enough, a fiduciary can easily do functionary work, but a functionary cannot easily do fiduciary work. Top agents understand this and, as a result, work really hard to provide fiduciary services to all their buyers and sellers. In many ways, this is the true difference between average service and exceptional service. Fiduciary service is the highest quality of service you can provide any buyer or seller with whom you work.
THE THREE L’S OF THE MILLIONAIRE REAL ESTATE AGENT There is an amazing principle in life that when fully understood will probably change your life forever. It’s called the Pareto Principle or the 80:20 Rule. This universal truth was originally discovered by the Italian economist Vilfredo Pareto in 1906 when he noted that 80 percent of the farmland in Italy was owned by 20 percent of the population. Pareto, also an avid gardener, subsequently noticed that 20 percent of the peapods in his garden yielded 80 percent of his harvest. This was all the validation he needed to launch an intensive study into this amazingly consistent theory that states that 80 percent of our results will come from 20 percent of our actions. I personally believe the 80:20 Rule is the best kept, most underutilized “achievement formula” in business. Richard Koch, in his groundbreaking book The 80/20 Principle, describes this rule as “the prin-
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