Product Briefing: Outsourced IT Services Outsourcing IT services has become accessible, affordable, and in many cases, vital for SMB growth. Size doesn’t matter anymore. The same expertise, innovation and technology is available to businesses, regardless of their shape or size. From day-to-day support to managing your entire technology infrastructure, Outsourced IT Services offers the following solutions: • • • • •
Remote backup services Private cloud and hosting Day-to-day support Network management Help desk support
PA R N T E R S
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BENEFITS.
Outsourced IT Service provides key financial and strategic benefits, including: • Reduced cost. Save money on staff, software, and hardware. Control costs with a stable and predictable IT budget. • Increased productivity. Reduce downtime, adopt new business processes, and gain access to increased levels of support and network availability without the additional staff. • Fast response and resolution. A dedicated team with knowledge available around the clock to proactively detect and resolve issues before they compromise your business. • Access to the the latest technology. Reap the benefits of millions of dollars worth of training and equipment, without the expense. Build your competitive advantage with a team of forward-looking, industry experts at your disposal. • Focus on core business. Be an expert at what you do best - growing your business. Keep your time free to develop your next idea. Devote your time to developing, transforming or improving your core business processes.
WH Y S Y S TEM ARCHITE CTS Our business focuses on helping SMB’s achieve success through the right information technology. We understand the needs and goals of SMB’s and tailor our approach to maximize your success. Expertise. Our Sales and Technical Specialists carry business and/or computer science degrees, giving them the theory and practice they need to help you make informed decisions. Customer Service. It really is our people that make the difference. We are known for the friendly, approachable, and patient attention we give to our customers. From one-on-one training to 24x7x365 customer support, we are available anytime you are. Assets. With headquarters in Toronto and resources around the world, we can offer the best of both worlds when it comes to securing and accessing data, software, and equipment. We offer dual-site, vendor neutral data centres located in Toronto. Flexibility. Our clients range in size from 10 to over 100 and cover a wide range of industries including, manufacturing, professional services, education, investment, banking, and logistics.
SUPPORT A single point of contact ensures that your issues are resolved quickly by dedicated System Architects expert. Telephone and e-mail support E-mail requests automatically generate a support ticket that reach our technicians on their desktops and on thier mobile devices, ensuring they can retrieve them at all times when
S P E C I F I C AT I O N S BANDWIDTH. Dedicated. Move up or down in 1 MB increments DISK SPACE. Increase in 5 MB increments.
access. Available 24x7x365. UPTIME. 99.998%
minimum quantities; No long-term commitments; Transparent software costs; Software is automatically and freshly upgraded with every new version; Free demos, tests, and evaluations.
NETWORK ADMINSTRATIONS. Microsoft, Apple, and Linux
Data Centres Local, dual location, vendor-neutral Data Centres
LIVE SERVER MONITORING. Monitoring tools that connect to a centralized monitoring
ensure your data is safe, secure, accessible, and unfettered from obtrusive U.S. laws. Featuring redundant power supplies, redundant data
and event logging system 24x7x365. An outage or problem will trigger an alert to a technician who will respond remotely or
communications connections, environmental controls, and security devices, your data is secured in best-in-class facilities.
Security
on-site. PAYMENT MODEL. Convenient monthly pay-as-you-go billing starts at just a few hundred dollars per month.
tracked.
Harness the power of SPLA
Support includes:
Microsoft Services Partner License Agreement (SPLA) gives you access to the latest Microsoft products and the flexibility to meet changing customer demand as your business grows. This low-risk, customizable, and economical option gives you access to server OS applications, application licensing, and SQL database client licenses, to name a few.
• On-site and remote network support
Benefits: A variable monthly licensing cost; No
. BACKUPS. Performed nightly and a with a minimum of one weeks worth of data
on-site directly or resolve remotely if possible. All tickets are
• On-site and remote sever support
for a limited time, or are prototyping, SPLA allows you to access SQL servers and other technologies for the time you need, without the burden of heavy investment, risks, or permanent infrastructure costs.
TECHNICAL SUPPORT. Single point of contact telephone and e-mail with remote
out of office. Once a support ticket is issued our staff come
• On-site, telephone and remote IT helpdesk support
If you are developing a project, need to crunch data
Backups Off-site Backup Service manages your data backups for servers and desktops. Automated nightly Your data is first backed up on-site at your location and then transferred overnight via Internet to the Data Centre. Full image backups are included. Disaster Recovery Even if there is a disaster, your data is recoverable with our Rapid Deployment feature.
4950 Yonge Street, Suite 416-226-3240 T C26 Toronto, ON M2N 6K1 www.systemarchitects.ca