CEM Autumn 2017 by MEB Media Publishing (UK) Ltd

Autumn 2017

Campus Estate Management Estate and Facilities Management on Campus

Itâ&#x20AC;&#x2122;s in the report

INSIDE

AUDE report reveals all

06 Industry news A comprehensive round-up of the latest industry news

28 Wireless access Securing student accommodation

32 Going up Global student housing investment breaks records

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Autumn 2017

Campus Estate Management Estate and Facilities Management on Campus

It’s in the report AUDE report reveals all

Editor’s letter

INSIDE

06 Industry news A comprehensive round-up of the latest industry news

28 Wireless access Securing student accommodation

32 Going up Global student housing investment breaks records

Editor: Chris Hewett +44 (0)1622 201207 editorial@mebmedia.co.uk Advertising: +44 (0)1622 201207 advertising@mebmedia.co.uk Accounts: Jay Kempisty +44 (0)1622 201207 accounts@mebmedia.co.uk Publisher: Wayne Banks +44 (0)1622 201207 wayne.banks@mebmedia.co.uk Design and Production: Hans Verkroost hans.verkroost@MEB Media +44 (0)1622 201207 Campus Estate Management is published 4 times a year by MEB Media Limited 13 Princes Street Maidstone Kent ME14 1UR United Kingdom Tel: +44 (0)1622 201207, Fax: +44 (0)1622 210207 info@mebmedia.co.uk www.mebmedia.co.uk Copyright © MEB Media Ltd - 2011, all rights reserved. Articles and art may not be reproduced or reprinted without the express written permission of the publisher Exclusion of Liability Although every effort will be made to ensure the accuracy of all materials published, the publisher takes no responsibility for errors or omissions.

elcome to the autumn issue of Campus Estate Management. With the start of another academic year the challenges facing estate and facilities managers are as complex as ever before. As always, this issue’s Product & Industry News section (starting on page 6) showcases the latest news and views from the industry. Our cover story this month is a study by AUDE on how efficient universities manage an additional half a million square metres at same cost as three years ago (see page 2). Next, Campus Estate Management visited the London offices of KI to learn about latest developments from this furniture manufacturer (see page 20). Elsewhere, Fiona Macey, the University of York’s Sustainable Travel and Transport Manager, has played a central role in helping to improve the parking experience of students, staff and visitors at campus and city centre universities (see page 24). SMARTair™ protects students and puts facilities managers in control with wireless door devices, locker locks and wall readers (see page 28). Global investment into institutional student housing broke records in 2016, reaching $16.45 billion and surpassing the previous annual record of $15.6 billion set in 2015, says international real estate advisor Savills (see page 32). Finally, the security officer’s role in student accommodation is far more complex than the traditional manned security officer (see page 40). Chris Hewett, Editor

24 20

Contents 02 Cover Story – It’s in the report! The AUDE report reveals all 06 Product & Industry News The latest news and views on campus 20 Practical seating We visit the London offices of KI

36 Safe and secure By Jane Farrell, FM Development Manager, Sodexo and Chairman IPSA

24 Parking demands Proactive support and guidance transforms campus parking 28 Wireless access Securing student accommodation 32 Going up Global student housing investment breaks records

THERE’S MORE ON THE WEB – MISSED SOME ISSUES OF Campus Estate Management? Back issues are available at: www.campusestate.co.uk/index.php/library

Campus Estate Management Autumn 2017 1

FRONT COVER STORY

It’s in the report Efficient universities manage additional half a million square metres at same cost as three years ago

niversity sector management and maintenance costs remain stable for third year running at £2bn despite increase in operational costs and estate size n UK university estate continues to be transformed to the tune of £3bn providing world-class education to 1.7m students Difficult student recruitment period ahead as the number of young people decreases and Brexit poses international student shortage n The University sector continues to transform its estate to meet the demands of teaching and research in a digital 24-hour learning environment but keeps its costs at a three-year low. These cost savings are made despite an extraordinarily challenging political

environment, according to the Association of University Directors of Estates’ (AUDE’s) annual report, released today (6 October 2017). The publication, entitled Higher Education Estates Management Report 2017 spans the academic year 2015-16, and details the evolving profile of the university estate in the UK. The UK university estate is managing an additional 500,000m2 of space as well as the comprehensive refurbishment of older buildings. Despite this increase in the size and complexity of the university estate, directors of estates have worked to keep costs down, and total property cost (revenue spending) has remained relatively level for the third year in a row at £2.04bn.

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The size of the University estate is difficult to envisage, but it is approximately the size of 230,000 three bedroomed houses (CABE dwelling size survey 2010[1]). KEY STATS n Estate size increases by 500,000m2 from 21,400,000 to 21,900,000m2 (GIA) n Total property costs remain at £2.0bn per annum, same as previous 3 years n Income per m2 (a measure of estate utilisation) continues to rise above the rate of inflation n Capital expenditure significant in some institutions: y 20 institutions with the largest capital spend, spent 50% of the total HE sector spend

y 80% of the entire sector’s capital was expended by 54 out of the 154 institutions y Four institutions spend £100m each a year – Cambridge, Imperial, UCL, Edinburgh n There has been an increase in estate utilisation of 4% between 2014/15 to 2015/16 and has risen 14% between 2013/14 to 2014/15, as universities make every metre squared work hard to accommodate demand for world-class facilities n The number of young people available for recruitment from the UK into universities will continue to decrease to a historic low over the next four to five years Capital expenditure in UK university estate reached £3bn a year for the first time, with funds spent on refurbishing old buildings and also on building newer, more carbon efficient premises to decrease running costs long-term. Despite the large expenditure figure, the experience of most universities with capital investment will be much more modest, with many directors of estates having to make difficult decisions about what they invest in. These decisions will only become more difficult, according to Mike Clark, AUDE’s chair, and director of estate & facilities management at the University of Brighton. He said: “Smaller institutions will be keeping a very close eye on their bottom line, choosing between refurbishing older buildings to cut backlog maintenance costs or creating entirely new more carbonefficient spaces. While it’s likely these decisions cause sleepless nights already, with the threat of further decreased income as a result of the Teaching Excellence Framework’s sanctions, and a historic low in those available to recruit to university, more turbulent times are almost certainly ahead.

For many institutions, the challenge will be to develop capital programmes to update their estate whilst student numbers remain level, or for some, even reduce.” The demographics of the UK show that the number of people available to go to university will continue to reduce for the next four to five years to a historic low, before numbers start to recover again. Mike Clark continued: “Alongside the uncertainty of Brexit, and studying in the UK a potentially more difficult process than ever before for overseas students, diving efficiency, reducing costs, improving service and increasing the commercial income from the estate will be vital for the survival of many institutions.” A key driver for the investment is the age of the university estate: approximately one third of the estate was built between 1960 and 1979 and will be at the end of its design life soon, continuing to need substantial refurbishment or replacement and demanding continued capital investment.

Overall, however, with investment over recent years, the age of the university estate is now getting younger. According to the report, the overall figure of healthy expenditure levels may be misleading – with 20 institutions with the largest capital spend of 2015/16, spending 50% of the total capital expenditure. Similarly, 80% of the capital was expended by 54 out of the 154 institutions, and four of the biggest institutions spent a £100m a year each on new buildings – these were the University of Cambridge, Imperial College, University College London and University of Edinburgh. George Griffith, head of university consulting at CBRE, who was involved in authoring the report said: “Wages make up a large part of total property costs and as salary costs increase, so do overarching operating costs. This will be greater impact for those institutions where income is not increasing at the same rate as costs, and universities will have to be very focussed on the size of their estate, ensuring they match their estate to the demands of the staff and students.” Other report highlights include: In terms of employment, the HE sector employs 330,000 full time equivalent members of staff. Against the UK’s total employment of 31million, this represents 1% of total employment. The number of students (taught and research) totals 1,710,000 full time equivalent students. If all these people were in one place it would be the 4th largest city in the UK (http://www. citymetric.com/skylines/where-are-largestcities-britain-1404) after London (9.7m) Birmingham (2.4m) Manchester 1.9m and above Glasgow (1.1m))

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The cost of running the university estate amounts to over £2bn per year. The largest costs are: Repairs and maintenance £701m Energy costs £376m Cleaning costs £244m Security costs £154m Management costs £304m The total number of HE owned and managed beds on the residential estate amounts to 261,000 beds (I.e. of the institutions’ own halls of residence), with a further 110,000 which the sector leases directly from the private sector. Sir Ian Diamond, principal and vicechancellor of the University of Aberdeen commented on the report, saying: “The university estate is today, so much more than it has ever been. It is comprised of everything from innovative and impressive learning, teaching and research facilities, social spaces, entertainment venues, sports facilities, restaurants and cafes, theatres, libraries, hospitality and residential accommodation to space for start-up companies, enterprise space and collaboration spaces with business and companies. Universities will continue to evolve and be dynamic in the face of changing demographics, funding and political upheaval, and directors of estates will strive to provide excellence in facilities alongside world-class education.” n For more information please visit: www.cityofglasgowcollege.ac.uk.

Autumn 2017

Campus Estate Management

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INDUSTRY NEWS

Filestream’s EDMS enhances administrative efficiency at the University of Hull

ilestream announces that the University of Hull has selected its electronic document management software (EDMS) to efficiently and securely manage the vast amount of administrative paperwork generated from the running of a large educational institution. Founded in 1927 and located on a 52.7 hectare main campus site, the University of Hull has an annual budget of £190 million and is home to 20,000 students and 2,500 staff. With around 900,000 documents now saved in the system, the File Stream EDMS is being used to centrally store and provide multi-user access to a range of information such as: n Student admissions paperwork including UCAS results, certificates, application forms and other supporting documentation; n HR forms and paperwork for teaching and administrate staff; n Occupational health data; n Documents for individual departments; n A range of financial information such as invoices. Amanda Dean, The University of Hull’s end-user services team leader, says, “We needed a robust solution to index and store documentation which was easy for staff to use, flexible, secure, simple to integrate with other systems and offered good value for money. Filestream was chosen because it provided everything we wanted.” File Stream integrates easily to enhance organisational processes File Stream replaces another document management system which lacked interoperability with Microsoft Outlook – a key requirement for the IT team – with the supplier also adopting a hosted software model which the University was not yet ready to embrace. In contrast, Filestream’s EDMS is written using Microsoft technology and integrates easily with Outlook which allows documents emailed to the University to be quickly saved in the system. This is achieved as a File Stream tab is added into Outlook allowing users to select an attachment and save it straight away directly into the EDMS. File Stream also allows information saved on shared drives to be easily added, too. Furthermore, File Stream has been integrated with other key systems such as a student records application, the University’s main accounts system from Dream and its Proactis purchasing software. Amanda Dean explains, “When a paper invoice comes in, a barcode is attached, it’s scanned and automatically indexed. When staff are working in either Dream or Proactis, they can then click on the invoice and see it using the built-in File Stream Viewer – everything is seamlessly connected.” Filestream’s EDMS runs on a virtualised VMware environment on Microsoft Windows Server 2012. Data is held onsite at the University’s high availability datacentres. The software was easy to implement across the campus using Microsoft’s System Center Configuration Manager which adds a File Stream icon to each desktop and ‘pushes’ the software to each device. This was based on users selected from Active Directory. Only minimal training was required given the software is designed to be intuitive to use. This was provided by the University’s end-user services team who showed colleagues how to import, index and then retrieve documents from various File

Autumn 2017 Campus Estate Management

Stream cabinets. After the tender process, the University used a Filestream recommended third party scanning bureau to scan around 100,000 documents – primarily from the HR department. These were then automatically imported into the EDMS. EDMS enhances efficiency and international student admissions Having a central repository of properly indexed documents means fast access to information across a large campus. Amanda Dean explains, “If you take admissions just as an example, tutors would have previously had to request a document from a prospective student and wait for internal mail to deliver it or spend 10 to 15 minutes walking over to the admissions department to view something. Now, everything is instantaneously available for everyone from a desktop PC or laptop.” This is also helping with the recruitment of international students. For example, the University has an active programme to attract students from China with admissions tutors going there to meet prospective candidates. Using a web-based version of File Stream, application forms and supporting documents can be imported and immediately made available back in Hull for checking by multiple staff members - speeding up the whole admissions process. All files stored in File Stream are encrypted to enhance security and access to this information is restricted for authorised personnel based on job role. These rules are straightforward to set up within the system. Amanda Dean says, “I’ve no hesitation recommending Filestream. They’re professional and provide fast technical support. They worked rapidly on the integration between their EDMS and our other systems. They’ve also written a bespoke application for us to automatically update the indexing in the system when, for example, a student record changes. There’s never been anything they’ve not been able to help us with.” Charles Hooker, Filestream’s managing director, says, “All organisations need an EDMS to manage the tsunami of information that we create today irrespective of whether it’s ‘born’ electronic or paperwork that is scanned and digitised. Our software is competitively priced and architected to be easy to deploy, easy to integrate and crucially easy for people to use.” n For further information, please visit www.filestreamsystems.co.uk

University Centre gets £400,000 new look

Leeds City College’s University Centre has officially completed a £400,000 makeover for the new academic year, including a brand new make-up suite and specialist science labs. The building on Park Lane, has been fitted with advanced audio visual equipment to complement the high quality teaching and learning, while the innovative science labs allow for vast amounts

of hands-on experience and practical opportunities. With access to chemical analysis equipment, students will now have the opportunity to study biomolecules and gene technology. The make-up suite, known as The Make-up Vault, consists of a dispensary room filled with professional products, a wig drying cabinet, bespoke make-up units and a 60-inch touchscreen TV. Another new addition to the university is The Press cafe, a delicatessen offering freshly made on-site food and beverages that meets the needs of the staff and students, including gluten free bread and almond milk. The study zone will house an expanded library service and study skills hub for students to get advice and information on academic writing and study skills. All new first year full-time students starting in September 2017 will also receive a free Google Chromebook, or curriculum specific alternative, to support their studies, research and online learning. Janet Faulkner, Dean of HE added: “We are always looking to continuously improve and expand our facilities to give students the best possible experience at the University Centre. I am very excited about the new developments and I believe our students will be equally as pleased!” Open evenings will be taking place throughout the year, including 11 October, 10 January, and 5 July between 5 and 7pm. n For more information, please get in touch by emailing headmissions@leedscitycollege.ac.uk

HRH The Princess Royal visits the University of Cumbria in Carlisle Her Royal Highness The Princess Royal visited the Fusehill Street campus of the University of Cumbria today and opened the new teaching block housing facilities for the institution’s STEM programmes. On arrival, Her Royal Highness was greeted by dignitaries including the High Sheriff of Cumbria, Alistair Wannop, Vice Chairman of Cumbria County Council, Councillor Elizabeth Mallinson, The Mayor

of Carlisle, Councillor Trish Vasey and Town Clerk and Chief Executive of Carlisle City Council, Dr Jason Gooding. Hosted by Vice Chancellor Professor Julie Mennell during the visit, The Princess Royal met with members of staff and university partners who explained the various strands of the university’s provision and the importance of collaborative working within the county and region. Towards the end of the visit Her Royal Highness gave a short address to staff, students and guests in which she commented on the importance of the university’s role in the county and the opportunity it now has, entering its second decade, to “build history”. n For more information, please get in touch by emailing nigel.thompson@cumbria.ac.uk

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TUCO Launches dedicated waste management framework The University Caterers Organisation (TUCO) has launched a dedicated Sustainable Food Waste Management contract for the higher education and public sector. The contract has been developed in response to in-depth research conducted with Footprint which revealed that food waste costs the education sector a staggering 250 million a year[1]. Providing access to a network of specialist renewable companies, including regional and national service providers, the procurement structure consists of five lots: 1) On-Site Food Waste Innovation 2) Used Disposable Cup Collection Service 3) Waste Coffee Ground Collection Service 4) Off-Site Sustainable Food Waste Management Service 5) Waste Oil Recycling Collection & Disposal Service Speaking about the new framework, Mandy Johnston, TUCO Category Manager, said: “The sustainability sector is ever evolving, which can be time and resource intensive for caterers to maintain pace with. Given it’s such a vital area of concern for our members, TUCO wanted to help streamline the process of identifying relevant suppliers to satisfy TUCO Member needs. It’s with this in mind that we’ve developed the contract through a Dynamic Purchasing System. “Our new Sustainable Food Waste Management contract is built to be flexible and dynamic so that new food waste management innovators can be added as they become available. TUCO members can also recommend operators to the contract, encouraging the sharing of best practice. Ultimately, the aim is to provide efficient and cost-effective access to the best service providers and help our members to meet their sustainable business objectives.”

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Sustainability in action – case study The University of Wolverhampton is already benefiting from services supplied through TUCO’s Sustainable Food Waste Management Framework. Working with Organic Waste Logistics Ltd, the university has introduced an organic waste logistics system, as part of its drive to prevent food waste being sent to landfill. Since being installed, staff have seen an improvement in hygiene levels, as rubbish is no longer left to collect throughout the week and is instead sent to an anaerobic digestion plant, where it’s converted into energy and organic fertiliser. n For more information on the TUCO waste management framework and to see a list of full suppliers, please visit http://tuco.ac.uk/buy/framework-agreements

Bosch Commercial and Industrial Heating Solutions for education facilities

Heckmondwike and Forth Valley College shortlisted for award The UK’s leading manufacturer of fibre bonded flooring, Heckmondwike, and Forth Valley College in Scotland, are celebrating their achievement in being shortlisted for an exciting Education Buildings Scotland award. The shortlisting is for the ‘Inspiring Learning Spaces’ award in recognition of the flooring solution at Forth Valley College’s flagship Stirling campus. The College selected Heckmondwike’s Array carpet tile range, which features a mid-width rib design and a charcoal background enhanced with a subtle linear pattern. The Array range was used in conjunction with Heckmondwike’s popular Broadrib carpet, to provide natural bordering to a number of its rooms. Bruce McLean, Area Manager for Heckmondwike in Scotland, explains: “We are delighted that Education Buildings Scotland has recognised the contribution our products have made to the inspiring interior created at Forth Valley College’s Stirling campus. It’s a real honour to have been included in the shortlist. Our Array carpet was a great choice by Forth Valley College. It’s a really hardwearing, design-led carpet, suitable for heavy traffic areas, but with a bright, contemporary look and its durability means it will retain its attractive appearance for many years to come. The addition of Broadrib, to border the spaces and create unique learning zones is inspirational.” Andrew Lawson, Associate Principal and Executive Director - HR and Operational Effectiveness at Forth Valley College , said: “A great deal of creative thinking and hard work went into developing these new learning spaces at our Stirling Campus and we are delighted to have this recognised by this nomination in the inaugural Education Buildings Scotland Awards. This is the start of a journey to ensure all our main campus sites offer flexible spaces for our staff and students and I would like to thank the excellent efforts of my colleagues involved in the

project and the contractors who worked on this project, especially Heckmondwike.” This new award recognises the project team that has successfully delivered either a new build or refurbishment project in a Scottish learning environment. The award has attracted a host of prestigious project entries and the final presentation event will take place on 21 November at the Sheraton Grand Hotel in Edinburgh. The Array range comprises 12 colour options including Peacock, Blue, Black, Red, Lime, Purple, Magenta, Copper, Emerald, Marble, Violet and Fuchsia. Like all Heckmondwike’s products, Array can be cut on-site without the risk of fraying, allowing individual flooring designs to be created and installed with ease and, as with the rest of Heckmondwike collection, Array carpet tiles offer antistatic and anti-slip properties and excellent acoustic and thermal performance. Heckmondwike carpet tiles are British-made and provide outstanding performance, as well as being backed by a 10 year limited wear warranty, which means they can be specified in complete confidence. n Sample cards are available on request by calling 01924 413637 or by visiting the website www.heckmondwike-fb.co.uk.

Autumn2017 Campus Estate Management

Education sector boosts growth for Watson Batty

Watson Batty Architects has announced strong growth following a significant boost in projects in the education sector. The practice is on track to achieve its projected £3 million turnover by April 2018 year end and £4 million by 2020, representing a 20% growth year on year. Projects across the education sector currently account for almost 30% of turnover for Watson Batty which has deliberately embarked on a business drive, making itself a reliable resource for the Education and Skills Funding Agency (ESFA) funding and procurement processes. Mark Sidding education director at Watson Batty said, “We are a 41-year-old practice with considerable skills in all manner of education projects. However in recent years we have honed our ‘learning’ sector knowledge in line with new ESFA procurement to best position the practice to advise following the pending new contractors framework announcement”. Watson Batty has successfully designed and delivered a number of projects recently on behalf of the ESFA including Dixons McMillan Secondary Academy in Bradford and Temple Learning All Through Academy, in Leeds. Further ESFA funded projects are currently underway at Wynyard Primary School in Stockton-On-Tees and The Stephen Longfellow Alternative Provision Academy in Leeds. Other projects recently completed by the practice include a new £3.6 million annex for Hollybush Primary School in Leeds,

and a £10 million refurbishment and link building extension for Hertha Ayrton STEM Centre at Sheffield Hallam University. Watson Batty has also seen a major increase in commissions in the residential sector which accounts for 20% of current turnover and an increase in sports and leisure at 11%. The commercial and industrial sector remain the core of the business at 38%. Mark Sidding continues, “These figures reflect our continued efforts to maintain a healthy mix of project work and, with an in-house team of 50 people, we are able to offer very specialist expertise as well as versatility. We continue to invest heavily in our technological capabilities to remain a future focused practice for architectural, interior design and principal designer services as well as master planning solutions.” During its 41 years Watson Batty has created over 1 million sq ft of retail space across 19 stores for Wm Morrison Supermarkets, delivered 3.2 million sq ft in mail centres for Royal Mail, designed 4,000 new homes and supported 20,000 new school places in the UK. It is currently working on a number of significant projects across a varied range of sectors including Rathbones Bakery facility for Wm Morrison, Crag Road and Kearns Village residential developments for Skipton Properties and recently completed the new passenger lounge extension at Leeds Bradford Airport n

For further details, visit: www.watsonbatty.com

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Openview upgrades security systems at Loughborough University ROMFORD, ESSEX, 31 OCTOBER 2017 - Loughborough University has upgraded its CCTV security network to increase the level of protection for the 17,975 students and 3,787 members of staff that study, work, live in or visit the campus. The project has been completed by OpenView Security Solutions (OSS), one of the UK’s leading independent providers of security and IT infrastructure solutions, which was awarded the contract through the ESPO tender portal. After completing a series of enhancements to the CCTV system, the last of which took place in 2012 when it was chosen as the official preparation camp headquarters for Team GB prior to the London Olympic Games, the university wanted to upgrade the existing security control room equipment which had reached end of life. This would include the consolidation of two separate workstation systems, enabling them both to monitor any part of the campus, enhancing service delivery and delivering cost savings. OSS installed an IndigoVision Control Centre, a fully integrated system that allows video, access control and alarms to be easily managed. With a unique Distributed Network Architecture (DNA), it delivers greater resilience and supports continuous system growth for future-proofing. The company also installed two Indigo Vision Enterprise NVR-AS network video recorders in a server farm on the university’s IT network along with an additional failover unit for added resilience. Each NVR has a data throughput of 2 Gbps and up to 112TB usable storage. Over 300 cameras have been connected to the IndigoVision platform using the latest high speed IP technology over the existing IT infrastructure. The university also took the opportunity to install 30 new IndigoVision PTZ cameras to provide enhanced monitoring at key locations across its 440 acre campus. OSS also installed encoders and an IndigoVision Camera Gateway to enable older analogue cameras to stream images via IP over the network. “OpenView Security Solutions worked closely in partnership with our IT team to ensure there was no loss of service throughout the upgrade process,” commented Andrew Burgess, Director of Infrastructure & Commercial Services at

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Loughborough University. “The new system has delivered immediate operational benefits by being easier to use and manage. It enhances the level of security provided across the campus which is helping to reduce the incidence of reported crime and ensure the safety and welfare of students, staff and visitors.” The new system also allows images from the bodycams used by security patrols that help maintain an effective Campus Watch Scheme to be uploaded via docking stations. All footage is stored centrally helping to maintain crime recording procedures and make informed decisions concerning the patrolling strategy. According to Andy Ward, Andy Ward, Sales Director of OpenView Security Solutions: “The award of this contract confirms the growing recognition of our technical ability to efficiently handle high profile installations. We are focused on working with ‘best of breed’ technology providers and using the latest standards such as ONVIF to ensure that security systems meet client expectations, reduce the fear of crime and create a safer community wherever they are deployed.” OSS has subsequently been awarded a contract to support and maintain the university’s CCTV network, control room and intruder alarm systems helping to maintain community confidence. About OpenView Security Solutions Limited OpenView Security Solutions (OSS) is the UK’S largest privately owned independent security company with over 28 years’ experience. The company is a leading provider of security solutions and IT infrastructure solutions to the public sector and employs over 300 people via a national branch network comprising six strategically located offices with a turnover in excess of £35 million. OSS provides complete turnkey solutions including the design, installation and maintenance of the latest, fully compliant fire and electrical services with a comprehensive portfolio of skills including specialist network skills and IP convergence. n For more information, please visit www.openviewgroup.com.

New £2 Million gym set to open in Derby

A STATE-OF-THE-ART gym will bring its stylish but affordable concept to Derby later this year, following a deal overseen by commercial property agency Innes England. JD Gyms has signed a lease for a 28,000 sq ft unit in Osmaston Road, Allenton. A £2 million refurbishment has already started on the property and the gym will open with hundreds of pieces of equipment and many benefits, including free weights and strength areas; over 300 classes a month; bootcamp, boxing and functional areas; prowler track, sprint track and rig; saunas; luxury changing rooms and free car parking. The gym promises to play host to a bespoke mix of the industry’s leading fitness equipment while keeping membership affordable, costing just £19.99 a month. There is no contract and no joining fee. An early bird discount deal will see the first 200 joiners getting their first month for just £5. Alun Peacock, managing director at JD Gyms, said: “We’re incredibly excited to be bringing a low-cost gym with a difference to Derby. We’ll be offering exceptional fitness facilities, an unrivalled class timetable, luxury surroundings and saunas in a

convenient location on a highly affordable basis. A gym of this calibre in this area has been a long time coming and we cannot wait to open the doors later this year.” The gym will be open from 6am to 10pm on weekdays and 8am to 8pm at weekends. The company, part of the JD Sports Fashion PLC, has already opened 12 gyms in cities across the country – including Birmingham, Leeds and Liverpool. Ben Taylor, director at Innes England, said: “It’s been great to be able to bring this new gym to Derby. JD Gyms is rolling out its concept all over the country, with a total of 20 trading locations pinpointed within the next 12 months.” “The land formed part of a land assembly exercise by one of the large supermarkets to construct a new store, but with the decline in this sector, these plans were abandoned and the land subsequently sold and acquired by my client. Several parties were interested but the JD Gyms offer, investment and high level of fitout represented the best fit for my client.” n For further information visit www.innes-england.com or join the conversation at @InnesEngland.

HLM named Architectural Practice of the Year Sheffield-based firm HLM have won Architectural Practice of the Year at the Education Estates Awards, which celebrates excellence in the education built environment across the UK. The award is in recognition of HLM’s work over the last 12 months on a number of celebrated projects, including the University of Sheffield’s new £50m Social Sciences hub and a multi-award-winning new diving and marine research facility at Plymouth University. Lucy Plumridge, Head of Education at HLM said “It’s an honour to be awarded Architectural Practice of the Year in recognition of our award-winning projects and innovation in the education sector. “This award is a credit to our dedicated team of 70 educational architects, landscape architects and interior designers who understand the importance of producing agile, active and immersive spaces that support a wide range of learning styles.” n

For further information visit www.hlmarchitects.com

Autumn 2017 Campus Estate Management

Veolia delivers major carbon savings to the University of East Anglia Global resource management group, Veolia, through its subsidiary Veolia CHP UK Limited, is helping the University of East Anglia (UEA) to reduce carbon emissions through a new 10-year combined heat and power contract. This will provide low carbon electricity and heat to University of East Anglia and see two of the latest generation of Veolia combined heat and power (CHP) units installed to deliver secure energy supplies. The 4MWe CHP installation will help the University reduce campus carbon emissions by 35% by 2020, against a 1990 baseline and support their ‘Sustainable Ways’ vision where the efficient use of resources and self-generated energy support low carbon goals. Designed to produce around 30GWh of electricity a year and maximise heat efficiency, the CHP will cut annual carbon emissions by a further 4,000 tonnes. The system is based around two of the latest generation of Veolia 2MWe units which will deliver low carbon heat and electricity to the 320-acre campus through the district heating and cooling network and electrical infrastructure. This maintains the energy supply for the buildings that support the academic and research activities for over 18,800 students and staff. This is the final part of a three-year project to update energy facilities at UEA. Along with new, more energy efficient boilers and pumps, Thermal Stores have been installed to capture excess heat from the CHPs and use it later in the day when needed. These tanks hold 200,000 litres of water, an efficient way to store the excess heat generated by the CHP engines. The CHP installation phase of the project was completed in October 2017 and will be supported by a 10 year contract using Veolia’s CHP helpdesk to provide lifetime monitoring. Optimised maintenance will be provided by the company’s nationwide field service teams. Commenting on the new contract, Gavin Graveson, Veolia’s Chief Operating Officer, Public and Commercial Veolia UK said “Our combined heat and power units are already supporting the sustainable goals of over 60 campuses in the UK and reducing their carbon emissions by over 40,000 tonnes each year. By deploying this new generation of units that include the latest industry innovations we will be able to help the campus to increase energy efficiency.” Richard Bettle from UEA added, “These latest CHP engines replaced the original engines installed in 1999 and, along with a third existing CHP engine, will allow us to generate over 80% of electricity on site, reducing costs and CO2 emissions.” Internationally renowned, the University of East Anglia is currently ranked in the top15 of all UK universities. It is a leading member of Norwich Research Park, one of Europe’s biggest concentrations of researchers in the fields of environmental, health, and plant sciences. UEA successfully achieved the international standard for environmental management systems, ISO14001, in May 2015. The remit of their EMS covers teaching, research and operational activities. Veolia currently have around 30MWe of CHP capacity that provides energy on over 60 university campuses, supporting their education and research facilities, and housing more than 200,000 students. n

For more information visit www.veolia.co.uk .

Campus Estate Management Autumn 2017 15

Club Car takes to the streets

Club Car is now street legal in every country in the EU. Club Car’s electric utility vehicles offer an attractive alternative to traditional petrol-powered vehicles. For a start there’s no petrol costs – and zero emissions. Club Car’s vehicles have the power to perform numerous campus tasks, from mail delivery to security and maintenance. Want to know more? Contact your Club Car representative today.

STREET LEGAL www.clubcar.com info_esa@clubcar.com (+44) 777 180 5463

Dulux Trade Paints the way for special needs school

When Birkett House School in Wigston Leicestershire, relocated its primary facilities, it required a robust interior paint scheme that could withstand the heavy traffic of a busy school. With durability leading the specification process, it was the Diamond Matt and Satin Wood ranges from Dulux Trade that were chosen by Design Consultants, Cantoo. Birkett House School is a co-educational special needs school for 195 pupils aged 4-19. Based across four different sites within Leicestershire, the main building was relocated in 2017 and is now a state of the art, purpose built learning environment for students with profound and multiple learning needs as well as moderate disabilities. The primary school prides itself on offering a seamless integration of learning, physio, care and medical needs, working closely with physiotherapist, occupational therapists and parents to provide a completely holistic experience. Therefore it required a range of paint solutions that could offer longevity and durability to minimise maintenance costs and disruption. The Dulux Trade Diamond Matt range was specified for all wall areas, including the project’s core colours: Forest Floor 3, Morning Jewel 3 and 4, and Wiltshire White. The tough, water based emulsion paint utilises Diamond Technology, making it 10 times tougher than Vinyl Silk and Vinyl Matt ranges. Products can help to extend maintenance for up to five years. “Usually you would have to apply an Eggshell paint to protect the wall from stains but that kind of finish creates a lot of reflection and shows up blemishes,” commented Eric

Klein Velderman, Interior Designer of the project and Director of Cantoo. “The Diamond Matt range was an ideal solution – providing the contemporary matt finish we wanted, and its Stain Repellent Technology ensures that the walls can easily be wiped clean without polishing up.” The Satin Wood range in Silver Grey by Dulux Trade was used on all door applications. The solvent-based formulation requires no undercoat and has a tough, durable and dirt resistant finish, making it the ideal paint for areas where there is high traffic by reducing the need for regular maintenance and further disruption to the school at later dates. Jason Smith, Contracts Manager for Commercial Decorating Service, Swirlforce, concluded: “This project was focused on vibrant colours and I was very impressed with the Dulux Trade products, they provided excellent pigmentation. Due to the scale of this project, we also required a lot of paint, therefore we, along with the contractor, Willmott Dixon, ensured that used paint cans were recycled. Any additional paint has been kept in storage to be used for any maintenance work and all empty tins were also recycled by Dulux.” The Dulux Trade Can Recycling Scheme is a free nationwide recycling system for Dulux Decorator Centre account customers. Customers can either take their used cans into store or they can be picked up on site. Dulux Trade will also provide the paperwork to show that the cans have been deposited in a responsible and sustainable way, including an Annual Performance Certificate. n For further information please visit www.duluxtradepaintexpert.co.uk

Campus Estate Management Autumn 2017 17

Connected light delivers improved illumination and energy savings for Frampton Cotterell Primary School A comprehensive lighting upgrade initiative at the South Gloucestershire school was completed in just seven days over the summer 2017 holiday period The desire to improve overall standards of illumination and reduce energy consumption has long underpinned the growing number of lighting system upgrades taking place at UK schools, colleges and universities. Increasingly, given the advent of highly sophisticated and user-friendly control systems, enhanced adjustment of lighting conditions and output can be added to the mix. All of these elements came into play when Frampton Cotterell Church of England Primary School in South Gloucestershire decided to undertake a site-wide lighting upgrade earlier this year. The project covered multiple areas, from classrooms to general meeting spaces, and reflected the overwhelming feeling that “the lighting in the premises was in a very poor condition,” recalls school business manager Mandy Turner. “It had become increasingly difficult to procure replacement parts, and we were also aware of the energy savings we could make by converting to LED technology.” Having established that South Gloucestershire Council would be able to part-fund the upgrade, Ms Turner and her team initiated a tender process. The contract went to Connected Light – through whom it actually had a personal connection thanks to Connected Light director Matt Holway being an alumnus of the school, and now having his own child as a pupil there. “Matt had assisted us with advice in the past, which was very useful, but we had also engaged Connected Light for repair

issues and were aware that their products and services were of a very high and reliable standard. Hence we specifically requested that they be included in the tender process,” says Ms Turner. ‘Much brighter and more appealing’ Not surprisingly, the emphasis throughout the project was on ensuring minimum disruption to the normal running of the school, so all work was carried out in just seven days over the summer 2017 holidays. Drawing on LED lighting from across the current Connected Light portfolio, the new fixtures and fittings replaced ageing fluorescent lighting which had been the subject of failures and which was also yielding a very poor standard of illumination. To ensure easy access to staff and support personnel to the control of the systems, simple controllers were integrated into a number of key areas, including the toilets, storerooms and cupboard areas. Personnel were given an overview of the new lighting and its capabilities, as and when requested. As well as delivering all the expected advantages of transitioning from traditional fluorescents to the latest LED lighting – notably, reduced energy consumption and costs, improved illumination, less call for maintenance, and so on – there was one very immediate benefit in terms of peace of mind. “We once had an incident with one of the old units overheating and burning, which was obviously very concerning, so the new system has brought us a great deal of reassurance with regard to health and safety,” says Mandy Turner. Several weeks on from the completion of the project and the school is continuing to report an across-the-board improvement in lighting conditions, as Matt Holway observes: “The general standard of the lighting had been below-par for some time, so I think everyone has noticed how much brighter and more appealing the conditions now are thanks to the new installation. The simple controllers mean that staff can easily take charge of what lighting is required, and when, and in the longer-term it is evident that the replacement of those inefficient fluorescents is going to deliver some very welcome reductions to the school’s energy bills.” n

18 Autumn 2017 Campus Estate Management

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FURNITURE

Practical seating Campus Estate Management visited the London offices of KI to learn about latest developments from this furniture manufacturer. The company showed us new products that address how students really learn and how innovative educators want to teach.

atest offerings that are helping KI to achieve these goals include Ruckus, a school chair that is taking ergonomics to a new level with a versatility that acknowledges how the same teaching material in the same classroom may result in different styles of learning. Collaborative instruction that is truly student-centred may involve much movement in the chair around classrooms which no longer have rigid seating configurations. KIâ&#x20AC;&#x2122;s in-house product

Autumn 2017 Campus Estate Management

development team worked with posture specialists, interior designers, architects, facility administrators and educators to create chairs like Ruckus which have the versatility to support various usage according to how individual students are engaging with the teaching material and their peers. New designs acknowledge that teaching is now often project-based; chairs must allow effective use of tablet devices and interactive smartboards as well as traditional materials.

KIâ&#x20AC;&#x2122;s marketing staff showed Campus how students no longer expect to have to move their chairs but want to move within the chair so that they can constantly redirect their attention in a dynamic learning environment. Numerous studies have shown that freedom of movement improves involvement with the materials, the learning tools, teachers and classmates. Students achieve the best concentration and retention levels if they are physically relaxed and can move the chair as they wish. Teaching that emphasises movement, with increasing use of break-out spaces as opposed to classrooms, means that chairs with a castor base are becoming increasingly popular. This trend will increase as teachers focus on participatory lessons with peer discussion rather than talking at length to assembled groups who are sitting in a conventional configuration. Ruckus shows KI responding to and even anticipating this evolution.

â&#x20AC;&#x153;

It also has a waterfall seat edge which offers support and comfort while encouraging correct spine posture

Moving within the chair The variety of positions in the photographs here shows that the choice is no longer just to move the chair but students can move within the chair to suit their own style of engagement and can even perch on it if they are working at a standingheight table. For the more traditional posture styles, Ruckus features a curved backrest and integrated arm rests. It also has a waterfall seat edge which offers support and comfort while encouraging correct spine posture. Ruckus is available as a task chair (designed to be used with a desk or table), a four-leg chair and a stacking chair with an optional storage rack in

the base that allows students to stow away bags. The seat and backrests are made of polypropylene with seven percent fibreglass reinforcement. There are 24 standard polypropylene colours available for the seat and backrest. The frame is available in chrome or numerous powder-coat paint finishes. Glides and castors can be specified according to floor type. An upholstered seat pad is available if required. Crucially, Ruckus promotes mobility in terms of student learning styles and yet it has no moving parts. This innovative multi-use and game-changing chair was created at KIâ&#x20AC;&#x2122;s R&D laboratory where the company works to best g practice recommendations from

Campus Estate Management Autumn 2017 21

the Business and Institutional Furniture Manufacturers Association (BIFMA). KI liaises with trade bodies to find optimum means of design and manufacture in terms of technological advances, safety, ergonomics and minimising carbon footprint. As with all their products, KI developed Ruckus by observing how students and teachers used prototype versions of the chair. This is a ground-up empathetic process that assesses the preferences and behaviour of future end-users. Many hours were spent analysing postures, preferred learning styles, patterns of concentration and engagement.

KI is dedicated to creating optimised products that are pragmatic in balancing how architects design a space with the likely approaches in real-life teaching environments. A notable aspect of Ruckus is that it is almost impossible to lean back in it excessively – a feature that results from extensive field testing. KI’s products offer lengthy warranties making KI an industry byword for strength of materials and products. And yet aesthetic concerns are also to the fore; on the day that Campus editorial staff visited KI’s City of London Office the management team was about

Autumn 2017 Campus Estate Management

to welcome a group of architects and art lecturers for a session that would include a drawing class – that utilises the Ruckus chair, of course! Founded in 1941, KI (Krueger International, Inc.), has grown to become one of the world’s largest and most respected independent furniture manufacturing groups. KI’s EMEA headquarters and showroom in Central London are supported by an established network of manufacturing facilities and distribution partners across the UK, Europe and the Middle East. n For more information, visit www.kieurope.com

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PARKING

Parking demands Proactive support and guidance transforms campus parking

iona Macey, the University of Yorkâ&#x20AC;&#x2122;s Sustainable Travel and Transport Manager, has played a central role in helping to improve the parking experience of students, staff and visitors at campus and city centre universities. As a member of the International Parking Communityâ&#x20AC;&#x2122;s Steering Group, she now highlights how universities can maximise professional standards and practices to help ensure fairness, accessibility, sustainability and operational efficiency at all times.

Every university is faced with a similar conundrum. What is the best way to ensure staff, students and visitors have the best possible experience when it comes to parking their cars, when there is a finite and insufficient number of parking spaces to meet demand? Naturally, it is important to support and encourage the use of public transport and cycling, but the relentless pressure on parking spaces is not something that is likely to go away in the near future. Quite simply, parking has reached a pinch point for many universities.

Todayâ&#x20AC;&#x2122;s students are not just learners. All universities are now competing for fee-paying students who are increasingly discerning and selective when it comes to choosing their next educational destination. Consequently, students are now also seen as customers, and the convenience and quality of everyday university life and other support functions no longer plays a secondary role to academic pedigree. They are every bit as important. So too is the need for universities to promote and maximise the use of

University of York campus at West Heslington.

Autumn 2017 Campus Estate Management

Fiona Macey, the University of York’s Sustainable Travel and Transport Manager and member of The International Parking Community’s Steering Committee.

campus facilities with prestigious events and conferences to attract visitors from far and wide as well as from the local area. This constant need for accessibility and convenience shines the spotlight firmly on a university’s parking and transport infrastructure. The challenge is to ensure the parking facilities are managed professionally and efficiently at all times and to ensure everyone plays by the rules when it comes to parking their car. Only then is it possible extract maximise use of such facilities where accessibility is fair and safe for all drivers and where any special requirements can be catered for with minimum disruption to other service users. It all sounds so simple. But the stark reality is that university staff are not parking experts and do not have the depth of expertise or professional insight to make informed decisions and to know what options may be available.

Reducing risks We all know how failures and heavyhandedness in parking management has led to adverse media commentary and considerable reputational damage. In the area of Higher Education, there is no doubt that any shortcomings in parking provision can harm perceptions and lead to considerable frustration and inconvenience for staff, students and visitors. And there is a very real risk that the recruitment of high quality staff will be compromised and students will opt for another university if regular car parking is considered to be a headache. The problem is not an easy one to resolve. But a balanced, informed and professional approach to parking and transport management will go a long way to alleviating the pressure and minimising the frustrations. At the University of York, for example, we are continuing to expand our academic

facilities, but it is not practical – nor permissible in planning terms – for us to match such expansion with a comparable increase in parking spaces. Our task, therefore, is a complex one. We have to encourage everyone to consider alternative forms of transport and to ensure that the 2,000 parking bays on the campus are used as efficiently and fairly as possible at all times by all regular users and all types of occasional visitors. Effective parking management in and around campus and city centre universities requires insight, careful consideration and engagement with all service users. When it comes to allocating and controlling parking spaces, introducing permits and developing new transport initiatives, it’s important to get things right and to have the agility and confidence to respond positively to ever-changing priorities keeping all users informed at all times. Some universities choose to employ external suppliers to provide parking solutions. Others manage the process inhouse. However, in both cases, it’s vital for parking practices to be accurate, efficient and compliant with all relevant legislation. This is where many universities can so easily come unstuck. It’s not just a case of introducing Pay and Display arrangements and permit-only car parks and then farming out enforcement duties. The location and content of all types of signage and markings must meet specific standards and any enforcement must be considered and proportional. There must also be sufficient flexibility to adjust parking provision to reflect peak periods, special circumstances and major events. It is also essential people are aware why compliance with parking regulations is so important. That’s why ring-fencing revenue for reinvestment in broader transport improvements - such as cycle sheds and subsidised public transport – can be so effective in helping to increase ‘buy-in’ to any new parking initiative. Right first time Until recently, it really was just a case of g guesswork. Any university could introduce

Campus Estate Management

Autumn 2017 25

new parking arrangements and take steps to maximum compliance, with very little in the way of guidance or assurance that their actions conformed with legal requirements for parking provisions on private land. The risks from inadvertent oversight are very real. Only when motorists pursued an appeal against a Parking Charge Notice did it become clear if the university was operating lawfully. The consequences of a motorist successfully appealing such a charge is then far reaching, with the risk of retrospective appeals being launched by other motorists and questions raised about the university’s ability to manage such services. Such potentially costly errors and oversights will then undermine any well-intentioned future moves to address or improve parking and transport provisions. It’s far better to get things right first time. That’s why a thorough audit should be completed for the multitude of signage, markings and enforcement materials before any enforcement action is taken and why professional guidance on best practice is so important. This is where the International Parking Community (IPC) is helping to transform parking practices for universities. Initially set up to provide greater clarity and improved standards for protecting the interests of landowners, car park operators and motorists alike, the organisation is helping to reduce the incidence of unfair parking practices and unlawful parking charges. Its initial focus has been to provide operators of car parks on private land – such as universities - with clear legal guidance, to encourage service improvements and to provide easy access to a comprehensive and responsive independent appeals process. The benefits of dedicated support The results of this new approach have been far-reaching. The number of complaints has fallen dramatically and visitor satisfaction levels have increased considerably. Moreover, delays with campus deliveries and access to campus

University of York campus near the Psychology Department.

facilities have been reduced and compliance levels are now much higher than was previously the case. The operational improvements derived from this more proactive approach to parking management also extend into the back-office, with reduced administrative demands and much greater efficiencies. Recognising the reassurance that’s now available, universities from right across the country are now becoming members of the association and benefitting from the clear focus on the Higher Education sector. In addition there are dedicated e-learning facilities, an easy and efficient online appeals platform not to mention the benefits that come from sharing knowledge and experiences with similar centres of education. As well as having representation from the educational sector on its Steering Committee, the IPC also held a special education sector conference in Cheshire last year. Work is now underway to develop specific professional standards for universities and other large centres of education. There will also be a special ‘break-out’ session for the educational sector at this year’s

Autumn 2017 Campus Estate Management

IPC Conference, which is being held in Nottingham at the beginning of November. Anyone wishing to participate in this enlightening discussion - that will help shape the continuing development of the IPCs support for universities - should contact me at the IPC for more information. Significantly, this more progressive and responsive approach to parking management is not restricted to those universities where in-house teams are responsible for undertaking all parking administration and management. A growing number of universities are now also looking to adopt the IPC Codes of Practice when inviting tender submissions from parking operators and other parking service providers. This all adds up to a much more professional and reliable approach to the management of parking facilities – which is good news for universities, their staff, their students and any other motorist who is visiting their facilities. n For more information on the International Parking Community visit www.theipc.info. Fiona Macey can be contacted at the University of York at fiona.macey@york.ac.uk.

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ACCESS CONTROL

Wireless access Securing student accommodation: SMARTair™ access control has the flexibility to handle high traffic and rapid resident turnover

ireless door devices, locker locks and wall readers put accommodation managers in total control. Given the choice, would you rather run security at a bank vault or at student halls of residence? At least the bank job is straightforward: keep the

Student halls all over Europe have switched to SMARTair™

money inside, and everyone else out. If only protecting hundreds of young people was so easy. Student accommodation blocks are usually large, with high traffic moving from bedrooms to common areas, canteens and libraries. A single resident travelling between her room, a study area, the gym and a couple of

Autumn 2017 Campus Estate Management

trips offsite would use secure doors 15 times a day. In a residence housing just 200 students, that’s 3,000 daily events for the access system to handle. Rapid student turnover puts a further admin burden on facility managers. Imagine, among hundreds of students living at the halls, just a handful leave or arrive each semester.

SMARTair™ protects students and puts facilities managers in control

That’s a couple of manual key handovers to schedule every week, and to chase if a key-holder fails to appear. If keys are not handed in, is a room really secure for its next occupant? And how can you know if one has been copied? With physical keys and mechanical locks, security lacks flexibility, and it’s impossible to get a site overview without a time-wasting manual key audit. Today’s students, tomorrow’s secure solutions Mechanical security is not the answer, because mechanical locks don’t offer the control or flexibility managers need. There’s no real-time monitoring, and you can’t generate detailed audit trails for locks or users, meaning there’s no easy way to track unauthorised access — in cases of a theft, for example. The current crop of students — so-

called “Generation Z” — were raised as digital natives. They expect convenience as a standard feature, not a mechanical solution first used in Ancient Egypt. In Europe’s increasingly international, marketised higher education system, attracting these tech-savvy students and keeping them satisfied with the campus experience are critical. The SMARTair™ wireless access system is built to meet the challenges of securing a student residence: 1. A system needs the product and software robustness to handle so many users, high traffic, and fast resident turnover. SMARTair™ has it. 2. A system should make student life easier with cards, rather than keys. SMARTair™ does. 3. A system should secure more than just doors, including cabinet locks and devices to protect secure areas like car

parks. SMARTair™ does. 4. A system must be easy to upgrade in the future, both adding new doors and upgrading the functionality of the devices already installed. SMARTair™ is; it future-proofs your investment. 5. A system should be able to handle additional student services like the vending machines and canteen on the same credential card as the room door lock. SMARTair™ can. A wireless access control system like SMARTair™ solves admin problems with a combination of control and cost-effectiveness. It is based on battery-powered locks and is easy to retrofit wirelessly to existing premises or incorporate in a new-build. Installers simply swap the existing mechanical lock for a wireless device and link the door to the management software. Slim, robust SMARTair™ devices can secure almost any opening. Escutcheons (with optional keypad for added security) are ideal for student bedrooms, and fit wood or glass, emergency exit and even fire doors. Available with or without PIN entry, SMARTair™ wall readers can filter lift, main door or car park access. The SMARTair™ knob cylinder is easy to retrofit to management offices; you just replace an existing mechanical cylinder with the SMARTair™ device. For storing belongings, SMARTair™ cabinet and locker locks are configurable in the same system without the need for an extra module. With SMARTair™, students come and go using programmable smart cards, tags, or even the secure SMARTair™ mobile app — not a cumbersome, easyto-lose key. SMARTair™ devices support all major RFID technologies. Plus, students only need carry one credential to open their door and access additional onsite services. A single card to unlock their room, secure their belongings inside a locker, enter the library, pay for photocopying g and buy lunch makes sense for them.

Campus Estate Management Autumn 2017 29

It’s another step to boosting resident convenience. And because SMARTair™ devices run on standard batteries, the system is also cost-effective for accommodation providers. Already trusted by students all over Europe SMARTair™ is already making life easier for student residence managers all over Europe, including at Mezzino’s Rialto Court in Middlesbrough, UK (www.mezzino.co.uk). “We are so pleased with the result. We are already looking to adopt the access

control system for the other student accommodation properties we manage nationwide,” says James McGrath, Mezzino’s co-owner and director. At Funway Academic Resort in Madrid (www.funwayresort.com), student rooms are locked with SMARTair™ escutcheons. Energysaving wall devices inside rooms regulate electricity use, and students have an individual safe fitted with a SMARTair™ cabinet lock. Students and staff open all their authorised doors with the same access card: the Funway

Autumn 2017 Campus Estate Management

gym, study rooms, games rooms, swimming pool and changing rooms, spa and staff areas are also locked with SMARTair™ escutcheons. “The system meets the expectations we had and offers very easy maintenance,” says Mario Arias, Facility Manager at Funway. n To discover how SMARTair™ can upgrade student security and put you in total control of your halls of residence, visit www.tesa.es/smartair-students

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PROCUREMENTS

Going up

SAVILLS: Global student housing investment breaks records

lobal investment into institutional student housing broke records in 2016, reaching $16.45 billion and surpassing the previous annual record of $15.6 billion set in 2015, says international real estate advisor Savills. According to Savills, total volumes by dollar value increased by 5.4% globally in 2016 â&#x20AC;&#x201C; double the levels seen in 2014 â&#x20AC;&#x201C; as several newly built portfolios of scale traded for the first time and investors continued to recognise the mainstream investment opportunities in the sector and its role as a gateway to other residential assets. Investor interest was focused on the US and UK, the most mature global markets

Autumn 2017 Campus Estate Management

where the majority of investable institutional student housing stock can be found. The US attracted $9.82 billion of investment in 2016, up from $5.96 billion in 2015 - a 65% increase and a new record for the country. The UK secured $3.84 billion investment, its second highest volume ever, after 2015’s record-breaking volume of $7.24 billion. Proportionally, western European countries saw the greatest growth in investment volumes in 2016, says Savills: student housing investment in France increased by 245% (from €49 million in 2015 to €169 million in 2016) and by 380% in Germany (from €154 million in 2015 to €741 million in 2016). Annual student housing investment volumes in the latter are expected to surpass the €1 billion mark for the first time by the end of 2017, says Savills, with investment volumes across western Europe already up an average of 26% in the

first six months of 2017. Spain, Poland, Hungary, Portugal and the Czech Republic are also attracting attention as increasing volumes of purpose-built student housing are being delivered in these under-supplied markets says Savills, expanding the amount of investable product available in these countries. In September 2017, Spain saw its largest student housing portfolio change hands as AXA Investment Managers-Real Assets agreed to acquire a portfolio of 37 Spanish student accommodation facilities in a JV with US housing investor Greystar and a Dutch institutional investor. According to Savills, cross-border investors undertook 37% of all global student housing deals in 2016, a higher proportion than the offices (34%) and retail (29%) sectors. In the US, international investors accounted for 39% of total student housing investment in 2016, up from just 1%

in 2015. Savills says that this is partially due to the student housing investor profile diversifying from largely sovereign wealth funds and private investors to encompass an increasing number of institutions, pension funds and insurance companies, which are investing across multiple jurisdictions in order to achieve scale. Institutional student housing is now viewed firmly as a mainstream asset offering a secure income stream within the residential sector, and as a way to access other residential sub-sectors, such as PRS and senior living, according to Savills. Student housing yields are currently higher than in many sectors, with the US standing out as particularly high-yielding for such a mature market, says Savills. The international real estate advisor says that yields may harden as g institutional involvement increases,

Campus Estate Management Autumn 2017 33

the sector matures and perceived risk diminishes. It says there is the potential for a downward yield shift in Australia and Spain in the coming years, and possibly also in Germany, the UK and France, depending on the scope for rental growth in their main university cities. Marcus Roberts, Director of Residential Capital Markets, Europe, at Savills, comments: “Reflecting its popularity with income funds, student housing continues to offer significant potential as an income producing asset class with counter-cyclical qualities. We are currently involved in over €1 billion of mix of development and trading

investments across the EU by gross development value, and expect to see more international investment into the US and potentially further consolidation in the UK, with the weak sterling bringing advantages for international buyers. The global capital rate in the sector should remain high as volumes shift toward a higher proportion of high-yielding new and expanding markets. New stock currently being developed in Europe and Australia also paves the way for institutional investment in the future, although investors do need to consider supply and demand at a local level.” Paul Tostevin, associate director

Autumn 2017 Campus Estate Management

in Savills World Research, adds: “Globally the student housing sector remains in rude health: student numbers continue to rise in France, Germany the Netherlands and Australia; internationalisation strategies for higher education are in place in most major markets; and political uncertainty has done little to alter the sector’s appeal in the UK and US. With provision of student housing still low in many countries, there are numerous opportunities for international providers to bring their expertise to new markets.” n For more information visit

www. savills.co.uk

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11/10/17 14:43

SECURITY

Safe and secure Jane Farrell, FM Development Manager, Sodexo and Chairman International Professional Security association (IPSA)

n the last two decades, a scrutinising eye has been turned to the important issue of safety on university and college campuses. From tragic events such as the

Virginia Tech shooting in 2007 and more recently the shooting at Winston Salem state university, North Carolina in 2015 itâ&#x20AC;&#x2122;s no wonder young adults and their parents are listing

Autumn 2017 Campus Estate Management

safety when it comes to important factors when choosing a university or college. In the UK, safety does appear to feature highly on prospectuses,

websites and information is plentiful for both students and parents. For many students, going to University is their first real taste of living independently. Whilst it’s both an exciting and stressful time for students and their parents, the good news is universities have had many years of experience at dealing with new students which means there are lots of mechanisms in place to make the transition as easy as possible Most universities have a number of initiatives on campus to ensure that their students are as safe as possible including as a typical example: • A security control room manned 24 hours a day • 24 hour CCTV campus coverage • A community police officer on site who can offer advice to students regarding safety and security issues • Personal attack alarms handed out to new students in Welcome Week • Emergency taxi scheme • Well-lit campus • A Saturday night bus to ensure students get home from the Students’ Union safely Unfortunately, thieves do target student residences but by taking sensible precautions students can do much to prevent crime and are given good advice from security, the police and university • Always close and lock your windows and door when you are away from your room or flat even if it is just for a few minutes • Never wedge doors open • Property mark your possessions property marking pens are available from your site reception • Don’t let anybody you don’t know into your block or flat. All University staff and contractors working on our behalf carry identification • If you do see anybody acting suspiciously contact the Police and, if you can, your site reception • Please don’t leave your valuables where they can be seen from outside your room

• Never label your keys with your address and never put your keys in a bag that contains anything with your address on wherever possible. Inform your site reception straight away if you lose your keys and never give your keys to anyone else • Don’t feel embarrassed, but REPORT any loss of keys/fobs to the staff responsible for your residence. Lost or stolen fobs can be rendered useless in minutes, and the University can arrange for locks to be changed, should a key go missing. In addition to all the good advice and help above many of the universities also have their pastoral care teams and there role is to llisten to the students as sometimes that is all that is necessary, talk – they will point them in the right direction, and or give practice advice on where to go now, or what to do next, respond – they will actively deal with problems where they can. Good order issues: the welfare of one person can be affected by the ‘enjoyment’ of another, e.g. noise Students can contact the pastoral team for a whole range of reasons for example: • They are lonely, homesick or finding it difficult to settle in • They are unsure how the university operates • They are concerned about one of the

students in their flat and don’t know what to do or how to help • Something has happened and they don’t know what to do With all the above in place, let’s have a look at the role of security in student accommodation and the challenges they face The objective of the Security and Porter teams is to provide a safe, secure and supportive environment to all students, staff and visitors in the accommodation provided Security are normally the first point of contact when it comes to reporting a crime or incident that takes place within the accommodation services premises and involves any person using the facilities. Within Student Accommodation however there are a number of recurring problems that security officers could say happen on a daily basis, these include• Lockouts, residents losing keys/fobs • Noise complaints • Lost property • Worried parents asking officers to check on their child as they cannot contact them (they are usually asleep or just not answering their phone but officers react to every enquiry) • First aid incidents, a lot of these tend to be alcohol / drug related or burns from cooking g • Fire activations, malicious or

Campus Estate Management Autumn 2017 37

smoking / cooking • Tailgating/trespass by nonResidents looking to cause trouble/ criminal activity Many security officers now work under the banner of Facilities Support Officers or something similar (rather than dedicated Security), this is due to the nature of their unique duties, and you could say that no two night shifts are the same. The Facilities Support Officers provide a much more indepth service than that of your typical manned guard role. For many of the residents, this is the first time they are away from home and Mum and Dad, some settle in straight away but others may find the transition very difficult and the Facilities Officer can suddenly be presented with a multitude of personal, intricate and difficult problems in the middle of the night. I will highlight some of the more unusual problems that where presented to me during researching for this article • Attempted suicide (multiple occasions) • Depression • Bullying • Hard drug abuse • Residents having weapons such as knives, crossbows, air guns, samurai swords etc.

• Alleged rape and various sexual assaults • Serious assault. • Kidnapping (by family members) • Prostitution That is just a small selection of incidents that were revealed to me by an officer working within the Education Sector. This demonstrates that the Facilities Support Officer at any given time has to make the transition into someone who can effectively deal with very personal and emotional welfare issues at a very core level. Whilst some of the above is quite shocking to read, there is a fine line between what a Facilities Support Officer can do to support a student and when they should and do pass the problem across to the appropriate supportive team or authority e.g. pastoral care or the police These officers are trained to deal with conventional security issues in their SIA licence training which includes customer care and conflict management. Some security companies will also ensure enhanced training in physical intervention and provide personal protective equipment (PPE) such as safety shoes and hi visibility clothing. To provide stab vests for protection against knife crime which unfortunately does exist

Autumn 2017 Campus Estate Management

in large cities, however remains a little controversial as a place of learning is considered a safe environment whilst an officer working in an A&E department in a major city (the same city) will be provided with this type of PPE Loneliness does appear to be the main problem presented to the officers and many universities now employ “Student Ambassadors” within the security teams to talk to students and arrange quiz nights, organised events and encourage the students to speak about their issues. As well as all of the above issues the Facilities Officer still carries out and are trained in the conventional duties of dedicated Security, such as• Patrolling • Locking buildings down • Security checks • Check calls • CCTV monitoring • Access/egress control • Mail/parcels In summary, the security officer’s role in student accommodation is far more complex than the traditional manned security officer. As a security industry we need to recognise this in the core training provided during the licensing process, particularly in the pastoral care skills required in this environment. As a parent of two sons going through the university experience, who fortunately have had good experiences, I found the university websites, advice and information very helpful whilst in halls of residence but perhaps a little more information should be given in terms of security when they delve into private rented accommodation. Now, this for any fellow parents of university students is another ball game and a lesson in dealing with landlords would be very beneficial! There are no caring security officers or facility officers at hand to support! n For further information visit: www.sodexo.com

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Answers for infrastructure.

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Quality. Reliability. Integrity. The Security Professionals’ First Choice.