Methodology Suggestion boxes have been placed in all the eighteen villages, either at local Dispensaries or at Village offices.
SMS and missed calls. A dedicated phone number was created in order to receive the feedbacks from the beneficiaries. The phone number was advertised on the notice boards that have also been placed in the eighteen villages. Beneficiaries were this way enabled to provide their precious feedbacks by beeping, sensing SMS or making phone calls.
Doctors with Africa CUAMM with Tanzania for the right to health since 1968
Notice boards were placed in all eighteen villages to ensure that the beneficiaries would: a) be aware of the system, and b) receive response to their feedback after it had been taken in charge by the project.
Info: Doctors with Africa CUAMM New Bagamoyo Road, Plot 14 P.O. Box 23447 Dar es Salaam, Tanzania tel. +255 (022) 277 52 27 fax +255 (022) 277 59 28 www.doctorswithafrica.org/tanzania
Kasia Ciechanowska
The Pilot has focused on unsolicited feedback by SMS (and voice) from both direct and indirect beneficiaries. The approach aimed at exploring the hypothesis that using mobile technology would be more confidential, timely and accessible, and would also open up an existing communication channel enabling realtime feedbacks and adaptive programming. Distinctive aspect of this approach is that it is open to all members of the community, going beyond “the beneficiary� per se.