Medlines Magazine Summer 2023

Ready for What’s Next

How

A message from the executive office

to customer service and our forward-thinking approach. And as the healthcare landscape continues to evolve, so too does Medline, continually preparing ourselves to meet an ever-changing industry and set of customer needs.

In this edition of Medlines, you’ll learn more about these changes, and ways Medline is evolving to provide customers with enhanced solutions, as well as planning to address future healthcare challenges.

In addition, we’ll spotlight individuals and teams that have been recognized for their exceptional contributions to our business, from top performing sales reps and inside employees, to the innovation award winners. We will also share updates from our manufacturing and operations teams, who play a vital role in ensuring our customers get the products they need. No matter where our ideas take us, their commitment serves as the backbone of our organization.

We appreciate all you do to help keep Medline at the forefront of our industry. Thank you for all of your contributions.

Andy Mills, President Charlie Mills, Chief Executive Officer

Jimmy Abrams, Chief Operating Officer

For more than 50 years, Medline has prided itself on our commitment

Medline Today

Over the past 50+ years, our company has experienced extraordinary growth, transforming into a leading force in the industry. Today, through our team of dedicated employees, we partner with the largest healthcare systems, delivering the supply chain resources and clinical solutions that our customers need to deliver the best quality care. Discover more about Medline today by exploring the data and facts showcased here.

Delivering Supply Chain Resilience

Market-leading supply chain infrastructure

More U.S. manufacturing locations than any other med-surg distributor

20+

Warehouses

$2 Billion

Medline Product Divisions

Total inventory on-hand of more than

50+ Manufacturing facilities in U.S. infrastructure investment since 2018

$4 Billion

MILLION + 28

of Inventory space

1,600+

MedTrans trucks

27 Product divisions

2,434 300K+ Products

4,141

New product SKUs introduced in 2022

U.S. employees across the product divisions

8,262

1,700+

Product categories

Mexico employees across PDM/MXC

The Medline Advantage

The 2023 National Sales Meeting theme was "The Medline Advantage," which represents the many ways we stand apart from our competitors. Our superior products, manufacturing and operations infrastructure, and customer service, combined with our greatest asset: our people who go above and beyond to help our customers achieve success.

During the sales meetings, we announced recipients of the President’s Award, which recognizes exceptional commitment to customers, and the Jim Mills Excellence Awards, honoring individuals who embody Medline’s entrepreneurial spirit, work ethic and never-give-up attitude.

Congratulations to the award recipients across the sales team!

The real advantage we have at Medline is all of you. There is no other organization like us; we are simply willing to do more than anyone else to support our customers.

—Doug Golwas Executive Vice President, Acute Care Sales

Award winners as presented by Jim Boyle (alphabetically): Christine Fischer, Dolapo Macarthy (not pictured), Ed Perrigo, Erich Toth, Gib Dennis, Jessa Cataldo, Kristi Erickson, Luci Ferraro, Margo Corsaut, Megan Ross, Michael Antonello, Nicole Gilpin, Stephanie Peart, Wes Hardin

President’s Award

Jim Mills Excellence Award

Acute Care Presented by Jim Boyle, Executive Vice President

Mike Collins

Jimmy Frankenbach

Kate Slattery

President's Award

Our willingness to listen and learn has only made Medline stronger. We’re making the investments necessary to support our customers and ensure we can continue to be successful for years to come.

Beyond our customer focus, we’re also focused on you. You have my commitment that we’re working to ensure you have what you need to be more efficient, effective and ultimately more successful—be it with new tools, support or career development.

—Stephen

President’s Award

Post-Acute Care Presented by Jim Boyle, Executive Vice President

Alternate Site Presented by Andy Mills, President

Chris Burke

Betsy Staar

Brian Foley

Renee Fisher

Award winners as presented by Jim Boyle (alphabetically): Henry Grasser, John Mark Griffin, John Piazza, Lacey Zerfing, Rachel Jacobs, Shelley Reeves

Award winners as presented by Andy Mills (alphabetically): Allie Deacon, Andrew Feldmann, Angela Larson, Christon Garcia, David May, Dennis Forget, Dylan Anderson, Ellie Beres, Hunter Carter, Nick Butera, Scott Gillespie, Tyler Kelley

—Brad Mariam, Executive Vice President, Post-Acute Care Sales

F. Burns, Executive Vice President, Alternate Site Sales

Jim Mills Excellence Award

Jim Mills Excellence Award

Medline in the News

Media coverage is one of the ways we reach our audiences—from current and prospective customers to future employees—and educate them about our company, our initiatives and our culture. Take a look at some of the recent stories featuring Medline. Scan the QR code for the full story.

Medline named to Forbes 2023 America’s Best Large Employers

Consistently recognized as a top workplace, Medline has once again been named to Forbes America’s Best Large Employers list, this year moving to the 260 spot, up from 360 in 2022. We’re honored to be recognized for attracting and retaining top talent who continue to make a positive impact on healthcare.

enerG

Medline adds to solar with Massachusetts project

Medline is building on a solid record of solar power after completing a rooftop project in Uxbridge, MA. Since 2016 the company’s solar portfolio has expanded to 10 rooftop solar systems on buildings in the U.S., Australia, Germany and Japan.

You got game: How fun benefits continuing education

Along with education plans, gamification serves as an effective and engaging resource to equip and teach healthcare staff. Use of games in continuing education yields benefits and can appeal cross generationally.

WDRB Louisville (Fox): Southern Indiana woman breaking barriers at Jeffersonville distribution center

At the Jeffersonville distribution center, learn how Medline’s Filomena Kropiwiec is a leader in the warehouse, breaking gender barriers for the next generation.

Company News

Caregiver Readiness

Medline advocates for EMS reimbursement, workforce shortage solutions

The end to the COVID-19 Public Health Emergency (PHE) in May is expected to cause sweeping changes across the continuum of healthcare. Sixteen Medline advocates joined EMS professionals in Washington, DC, for EMS On The Hill Day, sponsored by the National Association of Emergency Medical Technicians (NAEMT), to advocate for the needs of patients, EMS workers and providers.

Skin Health

Addressing challenges related to pressure injuries, preventative skin health

Recognizing the lack of evidence-based recommendations to address the needs of at-risk skin, a panel of nine skin health experts from across the continuum of care formed the Coalition for At-Risk Skin (CARS). They have developed 21 consensus statements to help provide a roadmap for skin care protocols. The Medline Newsroom recently talked with Amin Setoodeh, BSN, Medline senior vice president of skin health solutions and clinical services, to learn more about the state of skin health today and the need for evidence-based skin protocols, as well as the potential impact of the CARS consensus statements in providing specific guidance on preventive skin care.

Healthcare Purchasing News

Infection prevention solutions worth watching

For successful infection prevention, it all starts with sanitization. Take a look at how effective best practices and solutions are enhancing prevention.

Ready for What’s

The last few years have brought significant changes to healthcare— from telehealth and a shift toward care and recovery at home, to staffing and supply chain challenges. And these changes are just the beginning.

“We’re at a starting point, with healthcare likely to continue evolving,” said Angela Newman,

Medline senior director of clinical services. “In five years, healthcare products and processes are going to be different.”

Fortunately, Medline is uniquely prepared—globally and across divisions—to meet evolving customer needs.

“Medline operates the largest

U.S. supply chain of any medical-surgical manufacturer and distributor, and we have made significant investments to ensure the resiliency of the healthcare supply chain,” said Jim Boyle, Medline executive vice president. “We also regularly offer new and innovative clinical products and solutions—often working alongside and anticipating

what our customers need in a rapidly changing environment.

“For our sales team, this is the Medline Advantage,” said Boyle. “It’s what distinguishes us from our competitors. We’re responsive and invested for the long term.”

In fact, across all areas of our business, Medline is innovating

How we’re thriving in an ever-changing industry Next

to meet current and future healthcare challenges.

Clinical solutions

While we are well known as a manufacturer and distributor of medical supplies, often considered Medline’s “best kept secret” are the innovative clinical solutions—products, assessments, education, training and support—that help

customers provide optimal care.

Ongoing staff shortages have disrupted many hospital protocols, increasing healthcare-associated infections, diminishing patient outcomes and impacting providers’ performance-based reimbursement.

To help get healthcare protocols

back on track, Medline has conducted more than 1,000 clinical assessments over the past several years in three areas of care: skin health, urological and vascular.

A Medline-directed clinical assessment typically includes a short staff survey, store room review, and clinician and leadership interviews

on specific protocols for a particular area of care. The information is then used to develop organization, training and process improvements.

“Medline takes an evidencebased approach to empower staff to tackle key patient safety initiatives,” said Newman. “We use best practice guidelines to make customized

education and product recommendations to help staff work more consistently.”

To help stay on top of healthcare challenges and to secure feedback on new products and solutions, Medline meets regularly with its Skin Health and Infection Prevention Acute Care advisory boards. These 19 experts—WOC (wound, ostomy and continencecertified) nurses and infection preventionists—provide a lens into staffing, education, decision making, technology and quality improvement issues impacting clinicians throughout the U.S.

Last fall, after a two-year hiatus, the advisory boards met at Medline’s Northfield headquarters to discuss ongoing challenges, potential solutions and future opportunities.

They include new OptiView transparent dressings, a “once in a decade” product set to revolutionize pressure injury prevention, said Ethan Schmitt, Medline product manager. “The dressing features cutting-edge HydroCore™ technology, which provides immediate visibility to the skin without the need to lift the dressing.” OptiView redistributes peak pressure and displaces shear forces while managing microclimate on the patient’s skin.

Because OptiView is clear, busy nurses and staff can quickly assess the patient’s skin without removing the dressing, leading to less product waste and fewer unnecessary dressing changes. As a result, clinicians will gain back time to focus on providing optimal care for their patients.

“There is currently nothing like OptiView on the market,” said Schmitt.

“We have infection preventionists and WOC nurses from facilities of all sizes across the country,” said Katie Treptow, Medline senior director of marketing. “Bringing them together to have conversations about challenges gives us a tremendous amount of insight into how we can better support clinicians.”

The boards also provide input on new skin health and infection prevention products.

Medline recently unveiled several new and improved products and solutions, designed to meet the evolving skin health and infection prevention needs of patients and customers, and to ease the burden of overworked staff.

In addition, Medline has updated the packaging for Remedy Skin Care products— the market leader—with a more intuitive design and simplified instructions.

To further support nurses and other healthcare professionals, Medline

University offers more than 280 free continuing education courses in 25 categories, with more than 160 that qualify for continuing education (CE) credit. More recently, Medline University launched a Microlearning Program, providing training and information in small segments, easily accessible on phones, tablets or laptops. The initial courses address CAUTI prevention, indwelling catheters for healthcare assistants, self-care for nurses, workplace violence, sexually transmitted infections (STIs), patient-centered care for LGBTQIA+, culturally competent care and the opioid epidemic.

“For healthcare workers who are always on the go, Micorolearning courses provide quick, easily accessible information,” said Geoff Kass, Medline University director.

Medline University also is integrating games into

some training programs to help reinforce protocols for busy clinicians.

“During the pandemic, we were looking for innovative ways to engage our audience remotely, and we began to think outside the box about how to build confidence and information retention. As a result, we’ve been moving our activities more toward gamification models,” said Kass.

“For instance, Medline University uses scenario-based elements in their ‘Self-care for Nurses’ course that includes vending machine graphics to present benefits of self-care, a maze to navigate barriers to self-care, a reflection exercise for identifying burnout and a puzzle for achieving wellness through balance,” said Kass.

At-home care: kits, retail and e-commerce

Medline also is evolving to meet patients where they are.

“ We have infection preventionists and WOC nurses from facilities of all sizes across the country”

—Katie Treptow, Medline Senior Director of Marketing

Today, more aging adults are choosing home care, and more patients are leaving the hospital sooner after surgery. When combined with fewer nurses and staff, there is a growing need for products and solutions that bridge the gap between the hospital, post-acute and at-home care.

are prepared for surgery,” said John Verhamme, Medline senior project manager, Dynacor Division. “We provide them with capabilities to reach patients where they are, whether at home or in a postacute setting.”

worked with the hospital to create patient discharge kits with five to seven days of supplies and a list of websites for securing additional products.

Medline is the market leader in healthcare procedure kits, manufacturing over 200 million annually in North America. More recently, Medline has been working closely with healthcare systems to create custom patients kits that include pre- and post-surgical supplies and instructions to ensure a safe post-hospital transition and ideal recovery.

“Health systems want to ensure that their patients

Last year, Medline partnered with University Hospitals in the Cleveland area to create custom patient kits for nine surgical procedures. Each kit, delivered directly to a patient’s home, contains procedurespecific supplies (such as nutritional drinks, exercise aids, and body wash or wipes), and instructions for before and after surgery.

Custom kits also ensure supply continuity in products between hospital and home. Saint Francis Health System was among the first healthcare providers in eastern Oklahoma to undergo a mandated transition to a new feeding tube system. They soon realized patients would not have immediate access to the new feeding system products once they returned home. Medline

“From a hospital or caregiver perspective, we’re stretched incredibly thin,” said Newman. “These kits are important in keeping our patients safe and ensuring they go home after surgery or a hospital stay without any negative outcomes.”

Medline also offers a broad range of home healthcare products through the company’s at Home website (athome.medline.com), as well as on Amazon.com, WalMart.com and other e-commerce retail sites. Medline-branded and Medlinemanufactured products can be found in over 115,000 retail locations throughout the U.S. They include diagnostic, mobility, incontinence, personal, respiratory and other care products.

“I love that we take care of patients throughout the continuum of care; we never leave them,” said Dawn Sicco,

For example, patients and caregivers can access Medline wound care products—the same products that are used in the hospital setting—to treat chronic conditions related to diabetes and aging.

At CVS Pharmacy locations, Medline will soon offer a new line of eight “Home Living Essentials” caregiver kits, including the “Sit Safe & Clean” bathing kit and the “Reach, Grab & Go” mobility kit. Medline also is partnering with well-known brands—such as Arm & Hammer to enhance odor control on the company’s FitRight products, and Martha Stewart to provide stylish designs and timeless sophistication on a new line of mobility and care aids.

“We’re working to meet the evolving needs of aging patients and their caregivers,” said Sicco.

To support home care agencies, Medline offers products, tools and reimbursement strategies to improve efficiencies, reimbursement and care quality, said Zach Pocklington,

I love that we take care of patients throughout the continuum of care; we never leave them”

—Dawn Sicco, Medline Senior Vice President, Retail Division

Medline senior vice president, Retail Division.

Medline senior vice president. This includes delivering medical supplies directly to patient homes and working with providers to reduce costs by regularly auditing supply use and recommending more costefficient alternatives.

“We have curated the ‘how’ and ‘why’ Medline can help home health care agencies,” said Pocklington. “There are three primary themes: clinical, financial and operational.”

In addition, caregiver technological solutions, offered through Medline third-party partnerships, are helping to improve care and bridge workforce shortages. For example, a skin health app can quickly assess the size, width and depth of a patient wound and suggest appropriate products and protocols for treatment. Medline also offers telehealth patient monitoring solutions through VitalTech and patient triage through CareXM.

Supply chain and operations

To help ensure a more resilient supply chain and make sure our healthcare customers have the right products when needed, Medline has invested more than $2 billion in operations, manufacturing and information technology.

Since 2018, Medline’s Healthcare Resilience Initiative (HRI) has supported the construction of eight new distribution centers, nearly 150 manufacturing expansion projects, a new global digital customer ordering platform and other improvements.

Today, Medline’s North American operations include:

• 20 manufacturing facilities

• 50 distribution centers, totaling more than 28 million square feet, including four near the largest U.S. ports

• Over 1,600 MedTrans trucks, delivering more than threequarters of the company’s sales volume, and enabling one-day shipping to 99% of the U.S.

More recently, Medline invested $500 million in additional supply chain inventory to ensure product availability and timely delivery to healthcare providers.

“Because of our ongoing investments, if at any time we have a distribution or other site disabled—due to a natural

disaster or other crisis—we have the ability to support the rest of our network and customer base,” said Steve Miller, Medline executive vice president, supply chain.

“We’ve also invested heavily in technology and automation,” said Miller. Approximately half of the company’s distribution centers use mobile robotics, or “goods-to-person technology,” to send products directly to a team member’s workstation.

Medline operates the largest owned transportation fleet of any healthcare product distributor in the U.S., and the number of vehicles and drivers continues to grow to meet demand. This includes the recent purchase of parcel trucks for deliveries to small facilities and patient homes, much like Amazon or FedEx.

“Every time we deliver on MedTrans, our service and cost are a competitive advantage,” said Miller, who also praised the resiliency and dedication of MedTrans drivers, along with the entire operations team.

To stay on top of evolving supply chain issues, Medline hosts biannual Supply Chain Executive Roundtables with healthcare providers—both customers and noncustomers.

“The goal of these roundtables is to create an environment where there is peer-to-peer collaboration and sharing; where participants have a chance to talk through some of the biggest challenges they’re facing in their organizations,” said Melanie Millar, Medline director, marketing sales.

For Medline, the roundtables “give us a chance to be in the conversation. We’re not providing a sales pitch but instead an environment to

help facilitate discussions on key issues.”

“We’re investing in technology, but also in our people,” said Miller. “We’re more than 11,000 team members strong in operations, and our success is based on the quality of our great team.”

“Medline understands that the most pressing challenge in healthcare today is the high cost of care,” said Jim Pigott, Medline executive vice president. “Fortunately for us, Medline developed a business model many years ago that is still well positioned to address this challenge. To that end, it’s important that we continue to provide solutions to all our customers as they face healthcare’s ever-growing financial pressure.”

Over the next five years and beyond, healthcare will continue to undergo tremendous change—change that will lead to newer technologies, innovative solutions and, ultimately, a more resilient and effective system of care. At Medline, we’re responsive and invested for the long term, and ready for what’s next.

Stay up to date with the latest news on how Medline is innovating. Visit medline. newsroom.com. ■

Scan to visit the Medline Newsroom

Medline Innovation Awards

Medline’s annual Innovation Awards recognize the phenomenal achievement and innovation driven across our Product Division Teams. Consisting of seven categories, these awards celebrate Medline employees who are continuously fueling our pipeline of innovation. We’re pleased to share the 2022 Innovation Award winners.

Best Cost Savings

As depleting excess component inventory became a key goal for Division 20, it also became evident that Floor Grade instrument SKUs were a key piece to reducing this volume and cost, over $2 million of it to be precise. The team physically reviewed 800 different components within this Legacy Medline product line. After realizing the amount of duplicate items, the team completed a large scale consolidation that resulted in a 50% SKU reduction and nearly $600,000 in AGM savings. Additionally, the project mitigated large scrap volumes, created a more focused product offering, and improved vendor performance, forecasts, and lead times.

Winner

Dynacor: Floor Grade Instrument Consolidation

Best New Product

Significant price increases and lack of brand autonomy with multilayer compression provided an opportunity to introduce an innovative new product. The team traveled in the field to solicit clinician and patient feedback to develop a new product that solves the compression market needs. As a result, AccuWrap was launched to improve patient outcomes, accuracy in application, sourcing costs, and brand autonomy. AccuWrap supports nursing competency while promoting patient adherence through comfort, which leads to improved outcomes and positions Medline as an innovator in compression therapy.

Winner

Advanced Wound Care: AccuWrap 2 Layer Compression System

See our other winners on pages 16-17

Best Product Improvement

Our improved Hudson RCI Voldyne Incentive Spirometer uses 33% less resin, reducing our carbon footprint and ultimately increasing our overall cost savings. The product also introduced more customerfriendly advances, such as expandable tubing with a swivel mouthpiece for easy storage and use anywhere, a bright, colorful Instructions for Use for easy learning, and the use of a smiley face illustration to demonstrate proper use. These enhancements resulted in a more than 75% decrease in customer complaints on visual imperfection (cracks, scratches, etc.).

Winner Respiratory: Hudson RCI Voldyne Incentive Spirometer

Best Product Launch

Having worked tirelessly to establish Medline as a legitimate player in the orthopedic Foot & Ankle implant market over the past 10 years, and with a core portfolio of traditional plating and screw systems, the UNITE team set its sights on differentiating itself through innovation. The team has spent the past three years developing game-changing, innovative nitinol implants to create long-term growth opportunity.

Winner Orthopedics: REFLEX® Nitinol Implant System

Best ONE MEDLINE

The ReNewal and Repositioning & Offloading divisions collaborated to develop a dashboard to track customer collection compliance of the Comfort Glide Lateral Transfer Blended SKU portfolio of products. Customer collections are a key metric to the health of any reprocessing program, and this tool has allowed us to increase our collection to buyback rates from 25% to 66% on a product category that has grown to $16 million within the short span of four years.

Winner

Renewal + Repositioning & Offloading: Comfort Glide Blended SKU Compliance Dashboard

Innovate with Agility

In the aftermath of the pandemic, the Textile Division had an extreme surplus of raw material for reusable isolation gowns. The team needed to come up with a solution to use the raw material to avoid offloading the material at significant loss. The division implemented a creative plan to use the fabric for a different application, making wipeable pillows out of the excess fabric. The end product is a profitable addition to the line with exponential sales success.

Textiles: Surplus Fabric Consumption w/ EverLuxe Pillows

Insight to Action

In 2020, the Advanced Skin Care team began to receive numerous customer inquiries for skin and hair care products that meet the needs of a diverse patient population. The team learned that the majority of competitor products today feature ingredients that are not suitable for this purpose. The division created an evidence-based response to show how Remedy products are suitable and then collaborated with Medline’s Black Employee Network (BEN) on customer messaging. The strategy has led to additional new product launches to help expand this growing market.

Winner

Advanced Skin Care: Remedy Diversity & Inclusion Initiative

Manufacturing and Operations

Our manufacturing and operations teams are key to our success. With unwavering dedication, they ensure timely availability, unmatched quality and exceptional performance of the products our customers rely on. Take a look at some of the most recent developments within these groups.

Neptune

manufacturing facility shines as a leader in safety

LOCATION

Neptune, NJ

SIZE/SQ FT 250,000

NUMBER OF EMPLOYEES

300

YEARS IN SERVICE

34

Shane Kiel, VP of Manufacturing Operations at Medline’s Neptune, NJ, facility (Excelsior), shares more about the location’s people, products and award-winning safety practices.

What products are manufactured at the Neptune facility?

Excelsior manufactures prefilled saline flush syringes, as well as a few other small-volume syringes. Manufacturing is divided between two locations—90% of the product is made in the Neptune, NJ, facility, and 10% is produced at the Hartland, WI, facility.

How has Excelsior manufacturing evolved over the years?

Excelsior was in business for 26 years prior to being purchased by Medline in 2015. Having been with the company both before and after the acquisition, I can attest to our continued commitment to producing the highest quality product. Customer demand for our products is increasing, and to support this growth we’re expanding with an additional building nearby, which is expected to be complete in Q2 2024.

What makes your branch unique?

Q Q Q A A

Our team collectively has hundreds of years of experience making medical devices, so we are renowned for our manufacturing expertise. The geographic area that we’re in is a popular location for medical and pharmaceutical companies, so many of our employees come to Medline with prior medical manufacturing experience.

A

We have a strong connection with our community, which helps us attract employees from the area who want to stay with us long term. We’re located in a neighborhood two miles from the beach, and about 70% of our employees walk or ride their bikes to work. We enjoy relatively low turnover, and many employees come to us through referrals from people who work here.

QAs a three-time winner of Medline’s Golden Cone Award—which recognizes manufacturing facilities for exceptional safety performance and protocols—how do you create and maintain a safety-focused culture?

AWe’re very proud of our extensive safety program, and our success in this area is a testament to our people who consistently keep safety at the top of the list. We have lots of people involved and invested in the safety program, and it’s something we speak about all the time to understand how we’re doing and where we can improve. The work we do is very labor intensive and manual in many cases, so ensuring the safety of our team goes hand-in-hand with that. For us as a facility, the Golden Cone Award is well known and is a source of pride for us.

Recognizing excellence: Operations Branch of the Year and S.A.F.E. Awards recipients

The Operations leadership team selected the winners of the Branch of the Year Award, which recognizes branches that have gone above and beyond in supporting customers and team members, while also achieving exceptional performance metrics throughout the past 12 months. These outstanding branches have demonstrated superior dedication and commitment to delivering excellent service and meeting business objectives.

2022 Branch of the Year Awards:

∙ B36—Brockport, NY

∙ B30—Chester, VA

Medline's Mexicali Plant Earns Mexico's Clean Industry Certification

Medline's Plant #1 in Mexicali has received Mexico's Clean Industry certification by PROFEPA, a federal organization that administers the National Program for Environmental Audit to protect Mexico's environmental integrity.

∙ C41—West Jefferson, OH

∙ C02—Grayslake, IL

The EHS team has awarded five S.A.F.E. (Safety Awareness For Everyone) Branch of the Year honors to acknowledge exceptional performance in meeting safety criteria. These branches have demonstrated an unwavering commitment to creating a safe environment for everyone. Through their hard work and dedication, they have set a high standard for safety awareness and have earned well-deserved recognition for their achievements.

S.A.F.E. Branch of the Year winners:

∙ C32—Katy, TX

∙ B24—Oklahoma City, OK

∙ B29—Rogers, MN

∙ C59—Hammond, LA

∙ B30—Chester, VA

Congratulations to these distribution centers on their achievements!

The certification process evaluated criteria to ensure the facility's compliance with environmental legislation and provided guidance on efficient production processes and ways to reduce environmental impacts related to air, water and soil, noise emissions, hazardous and non-hazardous waste handling, and energy and natural resource usage.

Congratulations to our Mexicali team!

Employees from left to right: Tim Drew, Vianey Lopez-Herrera, Yuri Medel, Jason Fitchett, Mike Beyers, Jose Negron-Santiago, Jose Luis Vazquez

spotlight Manufacturing and Operations

Going the extra mile

Reggie Ricks knew the drive on I-80 from Sacramento to Donner Pass and up through northern Nevada would be slick and slow-going. An experienced driver for MedTrans—Medline’s 1,600-vehicle-strong transportation fleet—Ricks makes the 3½hour drive from the Medline distribution center in Tracy, CA, to Reno, NV, several times a week.

“I’m set with snow chains,” said Ricks. “Let’s hope Caltrans checkpoints can let me through,” referring to the California transportation agency responsible for enforcing which trucks and vehicles have the necessary equipment and experience to traverse the interstate in wintery conditions. Ricks has been through severe weather situations enough to know some Caltrans personnel on a first-name basis.

Getting essential medical supplies and equipment to healthcare providers in northern Nevada proved particularly challenging for MedTrans during this 20222023 season, with snowfall in areas along Ricks’ route hitting 60+ feet.

But despite the relentless weather, the MedTrans logistics team of dispatchers, drivers and emergency management personnel were unflappable—getting creative with delivery planning and execution and offering constant communication, optimum transparency and realistic delivery times.

Going above and beyond for customers MedTrans’ extra effort and can-do attitude during this season’s unprecedented snows were recently acknowledged by customers served by the Tracy distribution center.

“There is something truly incredible about having great partners. I wanted to take a moment to recognize the lengths our primary distribution partner Medline has gone to these past snowy weeks,” posted Mary Shipley, director of supply chain management at Renown Health, northern Nevada’s largest nonprofit integrated health network. “It takes a village. Grateful to have you in ours.”

Richard Arretche, senior manager of operations at MedTrans, always appreciates the customer shout-outs, while confessing that the company expects nothing less from the elite group of experienced drivers on the MedTrans Tracy team.

“Our drivers know the important role

we play in health services delivery,” said Arretche. “We give that extra effort because we recognize that it could be our own family, or friends or community members waiting for the right medical supplies to get through a surgery, or a hospital stay…or just to help them feel better.”

Advantages of owning the last mile in supply chain

Launched in 2002 with a single truck in Chicagoland, MedTrans has grown to a dedicated network of 1,600 semi-trucks, box trucks and cargo vans and 400 drivers nationwide.

“MedTrans is a differentiator for us,” said Jeff Brennan, senior vice president of operations at Medline. “Within the healthcare supply chain, delivery is the last critical piece in getting much-needed products to our customers. MedTrans is one real, human touchpoint among the many emerging, high-tech supply chain solutions.”

When weather, mechanical and other unexpected circumstances require custom problem solving for inventory and delivery, the relationships built between MedTrans and our customers stand front and center.”

It’s another way Medline helps healthcare run better.

Some of the C46 MedTrans driving team, serving the San Francisco and Reno areas

Ribbon-cutting held at state-of-the-art, LEEDcertified distribution center in Hammond, LA

On March 30th, Medline celebrated the opening of a 650,000-square-foot LEEDcertified distribution center in Hammond, LA. State dignitaries—including Governor John Bel Edwards and Lt. Governor William H. Nungesser—joined leaders from Tangipahoa Parish and the city of Hammond, Medline team members and customers for a ribboncutting event at the distribution center. Major hospitals, nursing homes and other healthcare providers in the region also took part in the event, which included remarks from officials and facility tours.

“We are grateful to Louisiana, Tangipahoa Parish and Hammond for welcoming us to this wonderful community,” said Steve Miller, Medline executive vice president of supply chain, “And we pledge to continue to be good neighbors, great corporate citizens and real advocates for improving healthcare delivery in this state and region.”

The site handles the distribution of thousands of individual products and devices shipped to healthcare providers across the continuum of care, including hospitals,

MedTrans fleet gets a new look

Limited launch unveils moving billboards on five semi-trailers

Next time you see a Medline truck on the road, you may notice something different: It has a whole new design. In addition to our logo and “We make healthcare run better™” tagline, five regional trucks have been selected for a makeover to help spread awareness of who Medline is. The illustrations featured on both sides of the 53-foot-long trailers convey how we make healthcare run better, focusing on our customers’ unique needs and the products and solutions we deliver every day, designed to help them provide their best care. We hope to add this new design to more of the MedTrans fleet in the future.

nursing homes, ambulatory surgery centers, hospices and physicians’ offices. The Hammond facility is expected to handle more than $200 million in annual orders.

“As a leading private provider of medical supplies, Medline is a fine example of how we continue to diversify the Louisiana economy with innovative industries,” Gov. John Bel Edwards said. “Healthcare continues to grow as a vital economic sector, and this region’s skilled workforce and logistical advantages should serve Medline well as it supplies hospitals and nursing homes across Louisiana and neighboring states. We are happy to welcome Medline to Tangipahoa Parish.”

The Hammond distribution center is a part of Medline’s $2+ billion Healthcare Resilience Initiative, a national, multi-year capital expenditure campaign that includes new distribution centers, manufacturing capabilities and information technology upgrades to further our commitment to delivering superior customer service and improving healthcare services delivery.

> Medline

Did you swaddle your baby in a Medline blanket? Help your grandma into a Medline wheelchair? Outside of the office, Medline is all around us.

We distribute over 300,000 unique medical supplies, including more than 65,000 manufactured by Medline—so chances are, you’ve not only run into some of our products, you’ve seen firsthand that the work we do matters.

We asked employees how they’ve been personally impacted by our products outside of work. And, in turn got to see how the work we do makes a meaningful difference in people’s lives.

Take a look at some of the real-world stories your teammates have shared. Join in by sharing a story using #MedlineAtWork on our LinkedIn or Instagram channels.

I remember the exact moment I realized how close I was to Medline’s products. While I was working as a consultant with Medline, my son was diagnosed with cancer—a parent’s nightmare. Checking into the clinic at Children’s Hospital in Philadelphia (CHOP) feeling sick to my stomach and barely able to talk, I looked at the tissue box on the counter and saw the Medline logo. Fast-forward two weeks, my son had a vascular port put in for chemotherapy. Every time we were in the hospital, the nurse brought the kit to access it and again I saw the Medline logo. As a mom supporting her son through cancer treatment during a pandemic, I conducted my meetings with Medline from my son’s hospital room. When he was discharged and sent home with bags of hydration fluids and tubing, again I was surrounded by Medline. I had never felt so connected to the work I was doing. Just after my son’s bone marrow transplant at the University of Michigan, I was offered a position with Medline. I jumped on the opportunity, and today I’m so proud to work with a company that helped me support my family and, more importantly, helped our healthcare professionals save my son’s life.

Kiersten McAvoy IS, Informational Governance

JudyDeSalvo Marketing

Jaime Stoffer Rehab and Fall Prevention

Erica Loomis PAC Sales

Selfie: LaylaBird / E+ via Getty Images; IG graphics: Maksim Ankuda

/ iStock

/ Getty Images Plus via Getty Images

Visiting my Grandma today and saw her Medline wheelchair! #MedlineAtWork

At Work >>>

When I had kidney surgery, I saw Medline products all over my hospital room at Stanford Hospital. Since I needed gauze, tape and adhesive remover, I ordered them when I came home from the hospital. I also used Medline's sensitive tape since my skin was sensitive to the tape the hospital provided. Working in Customer Service, it's always nice to relate to customers when they ask about the Medline products I've used before.

Cynthia Vazquez Customer Service

My grandfather was put into a wheelchair a number of years back due to his weak knees. Since he spent most of his time in that chair, it was crucial that it was comfortable. He was given a Medline chair, and it gave me such joy once I started at the company to know he was using one of our products. I continued to purchase cushions to make him as snug as possible. He eventually had an adjustable hospital bed with a Medline mattress that he found to be very supportive. Seeing him using products from the company I work for gave us both a sense of immense joy and pride.

Anastasia Anastopoulos

81-Primary Care

My daughter used a disposable pediatric gown during her last checkup. It is now her doctor coat during all pet checkups.

Andrew Pajak Senior Product Manager, Textiles Division

About a month after starting at Medline, I tore my Achilles tendon playing football! I scored the touchdown but knew something was seriously wrong with my foot. I went to urgent care, and they recommended surgery immediately to repair the tendon. When I arrived at the surgery center, a Medline truck was unloading supplies. I knew I was in good hands! During the pre-op procedure, I got to see a bunch of Medline items from my division, and I talked with the surgeons and nurses about the products. It was awesome knowing the items I work with on a daily basis were used for my surgery. I am fully recovered, and I am thankful Medline provides high-quality products!

Maz Siddiqui Operating Room, Division 15

I have borrowed a Medline Transport Chair so my mom could go to Lincoln Park Zoo with our family. I purchased a turtle nebulizer for my kids, which alleviated any fears about using it. Having kids, the SilvaSorb gel always comes in handy as it heals cuts and stops burning sensations so fast! The Medline folding chairs are always comfy in the summer/fall to use when we're outside watching kids practice baseball. I can go on forever, but the last thing is the awesome Medline gear like the beanie.

Jeffrey De Torres Quality

With his Medline rollator, Grandpa John was able to help his great-granddaughter Evelyn practice some of her first steps down the halls of his assisted living facility.

Michael Picciolo Post-Acute Care Sales

Employee Milestones

50 YEARS

Dynacor

James Witt

45 YEARS

Quality

Colleen Collins

40 YEARS

Information Services

Lea Miller

Namic

Gail Whittemore

Post-Acute Care Sales

Debbie Oslance

Sterile Procedure Tray

Maria Landaverde

Noe Sanchez

Walter Treu

35 YEARS

Acute Care Sales

James Long

Loran Tyler

Dynacor

Brenda Bowden

Curtis Carpenter

Kathryn Foltz

Margaret Hodge

Mary Vogt

Rebeca Rodriguez

Sixta Mendoza

Medline Textiles

Gladis Alvarenga

Namic

Craig Morris

Julie Nicholson

Kevin Bruso

Lorraine Randall

Pamie Gibbs

Post-Acute Care Sales

Alan Denno

Mark Mega

Quality

Evelyn Gillis

Karen Kowalczyk

ReadyCare

Richard Bombace

Sterile Procedure Tray

Maricela Camacho

Teresa Goldstein 30 YEARS

Acute Care Sales

Angelique Trichak

Craig Kirkland

Jeffrey Rubel

Kevin Backauskas

Robin Redmond

Advanced Skin Care

Denise Bonczkowski

Alternate Sites

Stephen Burns

Dynacor

Maria Cortez

Rodney Severn

Samuel Cardona Granadeno

Information Services

Scott Perry

Medline Textiles

Tamara Dick

Medline Distribution

Anna Heick

Cynthia Cressler

Namic

Connie Richs

Operations

Jeff Ferguson

Jose Gonzalez

Rosa Rodriguez

This list is inclusive of work anniversaries occurring between January 1, 2023–June 30, 2023, at 5-year intervals beginning at 10 years.

Post-Acute Care Sales

Kevin Hunley

Quality

Kelly Corbett

Lisa Carpenter

Sterile Procedure Tray

Donna Sampsel

25 YEARS

Acute Care Sales

Albin Hwang

Brandon Baca

Brian Adcock

Charles Cataldi

Craig Coombs

Deneen Cipriani

Frank Petrich

Kenneth Kelly

Thomas Schroeder

Travis Stiles

Wesley Hardin

E-Commerce

Mark Hepler

Finance

Karen Knutson

Human Resources

Diane Meisel

Information Services

Aaron Piegare

Brian Dantzig

David Daniels

Jason Kaley

John Gatti

Inventory Management

Kristine Frye

Leslee Stinson

Marketing

Billie Griggs

Lisa Noe

Medline Renewal

Francis Czajka

Medline Textiles

Morytt Burden

Namic

Helen Ramsey

Leah Brown

Mark Wohlleben

Northpoint Services

Curtis Lust

Operations

Angel Marcos

Nelson Gonzalez

Salvador Ordonez

Steven Hackbarth

Quality

Bertha Burks

Rafael Rosillo

20 YEARS

Acute Care Sales

Christopher Hoffee

John Abele

Kevin Wyler

Laura Shapiro

Meredith Molzahn

Alternate Sites

Joshua Carter

Matthew Sobczak

Richard Filippetti

Dynacor

Benito Argaez

Rigoberto Ayala

Robert Slavsky

E-Commerce

Michael Czerwinski

Finance

Kevin Mener

Rodottes Burks

G&A–Group Div President

Steve Brody

G&A

Robert Abrams

Information Services

Jason Peterson

International Sales

Brian Few

Inventory Management

Scott Stavnes

Marketing

Judith DeSalvo

Medline Distribution

Brett Bowers

Medline Textiles

Fayerine Roberts

Linda Lambert

Margie Gregory

Rhonda Hawks

Shewonda Pugh

Teresa Conatser

ML Products LLC

Antonio Pasillas-De Loera

Namic

Patricia Kasuba

Peter Fruda

Rose Johnson

Operations

Geew Jaggernauth

Kurt Kruse

Natron Brown

Post-Acute Care Sales

Homer Kawas

Ryan Hedges

Tracy Vekemans

Quality

Patricia Prado

Venice Eldred

Sales Service Center

Cheryl White

Julie Childers

Lisa Bourrette

Stephanie Stanton

Tara Adams

Terry Ambrosy

Sterile Procedure Tray

Irene Gaona

Jewaleine Ingram

Lionel Coley

Maria Cardona

Nidia Partida

Rodolfo Correa

Vascular Access

Sofia Evangelista

15 YEARS

Acute Care Sales

Carlye Togstad

David Mason

Doug Golwas

Joshua Fahsbender

Kelly Herkert

Mark Ochall

Michael McCabe

Michael Ritchey

Robert Taylor

Trier Donahue

Alternate Sites

Amy Miranda

Matthew Polk

Anesthesia–G&A

Mary Staar

DME

Renee Meyer

Dynacor

Cheryl Lieberman

Jennifer Wilkin

Robert Lasallei

E-Commerce

Debra Willesden

Information Services

Jerold Ullrich

Mark Sizemore

Marlon Valeroso

Inventory Management

Denise Cash

Diann Tower

Jessenia Welte

Juliane Grove

Over the past five decades, Jim has safely driven hundreds of thousands of miles delivering product for the company. He worked as a driver for our Centurion Medical Products group for nearly 40 years and more recently, as a warehouse operator at our Dynacor facility.

Kimberly Pacitto

Michael Maa

Robin Lysiak

Rohit Vaidya

Marketing

Mark Ivey

Timothy Trush

Medline Distribution

Carol Glienke

Melinda Shelton

Medline Renewal

Brian Castle

Glenn Haupt

James Campbell

Rebecca Rasmussen

Warren Smedley

Medline Textiles

Nicole Cecola

Operations

Andres Garcia

Andrew Albidrez

Anthony Paul Castro

Benjamin Roedl

Bryant Dubose

Carl Celestine

Chad Mcdonald

Donald Sutphin

James (Jim) Witt Warehouse Operator Dynacore in Howell, MI

“My entire 25-year career at Medline has been spent in Inventory Management. It has grown from 18 employees to >200 people in this time. I could have never imagined that my tenure here would have lasted this long when it began, but with the phenomenal growth of the business, the ever-increasing complexity of our supply chain and the incredible people from which I have been fortunate to learn, it has been such a rewarding journey. ”

Employee Milestones

Edwin Sjobeck

Erika De Jimenez

Fania Jimenez

Fernando Romero Llanes

Godofredo Moya

Gregory Holbert

Harry Jones

Ivan Thomas

James Lewis

Jerry Bressi

Joel Bain

Joel Sanchez

Jorge Paramo

Jose Rodriguez

Joseph Egbert

Mario Vanderheyden

Maurice Mims

Michael Hendrix

Michael Higginbotham

Nancy Barreto

Patrick Kent

Ramon Nicols

Reggie Ricks

Tiera Martinez

Todd Kirkpatrick

Victor Lopez

Personal Care

William Bowser

Post-Acute Care Sales

Andrew Reiss

John Taylor

Kenton Dickson

Lucas Duncan

Michael Alcaraz

Michael Bayer

Scott Leopold

Sean Hurley

Stacy Benard

Stefanie Long

ReadyCare

Heather Slater

Respiratory

Charmie Lachica

Richard Szewczyk

Sales Operations

Heather Blaser

Javier Torres

Andreana Walton

Sales Service Center

Angella Valentine

Ashley Schmidt

Brooke Hesselbacher

Carrie Escobar

Christine Walsh

Danielle Lee

Dawn Jerrett

Jennifer Eades

Justin Lee

Karen Hanson

Kathryn Lambert

Katrina Althaus

Kevin Larsen

Micah Young

Nancy Wamser

Shawna Kelley

Stephanee Rapp

Supply Chain Optimization

Donte Gibson

Stephen Miller

Zachary Malingowski

Surgical Gloves

Jacob Huey

Thomas Fleming

Thomas Wall

Merveilleuse Alexis

Mireille Lucius Desinor

Virginia Ortiz Olivera

10 YEARS

Acute Care Sales

Andrew Van Tassell

Austin Gassner

Benjamin Roudebush

Charles Dotto

David Hatch

Harriet Bastes-Mercado

Jamie Kania-Lloyd

Julie Carver

Katherine Corriveau

Kevin Wickles

Lori King

Mark Wilson

Matthew McClanahan

Megan Voskes

Michael Mazzola

Nathan Pattillo

Paul Bradberry

Stephanie Spence

Stephen Fox

Vera Gaskill

Alternate Sites

Chad Deluca

Gia Esposito

Anesthesia–G&A

Audrey Lindquist

Dynacor

Ariel Hagad

Blanca Padilla

Jacob Swanson

Jessica Herrera Ardon

Jessica Osgood

As a manager in Quality, Bertha takes a lot of pride in the work she does leading a team of 29 at our SPT Waukegan facility.

Quality

Gabriela Pinales

Maria Kittinger

Stephanie Kempton

Traci Stephens

Vascular Access

Celina Ortiz Lopez

Claudia Hernandez

Clive Myrie

Edith Garcia

Elvia Zuniga

Gerson Guerra

Joel Salinas

This list is inclusive of work anniversaries occurring between January 1, 2023–June 30, 2023, at 5-year intervals beginning at 10 years.

Marina Cortez

Paul Kedzierski

Finance

Kelly Mcelroy

G&A

Mary Nelson

Bertha Burks Sr. Quality Manager, Manufacturing (kitting) plant in SPT Waukegan, 25 years at Medline

Kris Frye Director of Inventory Management 25 years at Medline

Human Resources

Donna Jones

Lauren Bogdziewicz

Information Services

Abhinav Mehrotra

Annie Mark

Chihwen Chen

Cuibao Mo

Michael Brodeur

Narendhiran Nagarajan

Prene Merditaj

Rajesh Vasthavai

Ravi Theegala

Robert Blomberg

Robert Raia

Terry Dinterman

Timothy Feldshau

Inventory Management

Taylor Goldberg

Marketing

Brian Polhemus

Kelly Martinucci

Medline Distribution

Brian Snow

Chris Zirzow

Erica Schwartz

Ryan Ricci

Medline Renewal

Brian Castle

Glenn Haupt

James Campbell

Rebecca Rasmussen

Warren Smedley

Medline Textiles

Audrey Walker

Claus Schnabel

Felicia Sanford

Heather Cunningham

Joyce Samples

Nora Torres

Namic

Barbie Fuller

Christopher Champaigne

William Mccoy

Northpoint Services

Ignacio Farfan

Operations

Alicia De La Cruz

Amy Bonnell

Anna Lewis

Anthony Cruz

Asiel Dorta

Beth Zoellick

Blake Delaney

Brenda Diaz

Charles Brown

Cole Emory

Daniel Pieroni

David Bacheller

Donald Hoff

Duane Carter

Efrem Hawkins

Elizabeth Agras

Elizabeth Padro Rivera

Etienne Botnem

Gabriel Lane

Guy Woodard

Ian Smith

Jaime Barrozo

Jason Goodwin

Jeremy Halos

Jesus Fonseca

John Sands

Jorge Flores

Jose Garcia

Leonardo Teutla

Lisa Kemp

Loren Lashelle

Louis Scott

Luke Rheaume

Mario Rincon

Matthew Spaulding

Mia Anjela Fernandez

Michael Cruz

Michelle Almonte

Moises Ruiz

Rebecca Cagle

Robert Bielowicz

Robert Gischel

Scott Fritsche

Scott Schaefer

Shawn Brown

Sonia Ferreira

Stephanie Clapsaddle

Steven Clifford

Tracy Roufs

Wayne Lam

Orthopedics

Wesley Reed

Personal Care

Ansley Allen

Betsy McAvoy

Erroll Mccoy

Joseph Tran

Ron Hunter

Post-Acute Care Sales

Amanda Ladyman

Brad Mariam

Garrett Scott

Joshua Paul

Katherine Greenberg

Rebecca Schriver

Stephen Azzato

Tyler Herman

Primary Care

Vincent Hahn

Quality

Alexandra Savage

Erica Kuchler

Frank Martorelli

Jakeline Adame

Jason Sauer

Keval Patel

Maria Oleno

Michael Rayburn

Michael Vu

Sheri Deisler

Stephanie Mays

Stephen Wilson

ReadyCare

Lynn Mccarty

Respiratory

Antonio Contreras

Karla Rodriguez

Retail

Tambra Martin

Sales Operations

Amanda Jenkins

Claire Ward

Julia Karnstedt

Matthew Janz

Nicholas Lavris

Nicole Henrikson

Sales Service Center

Alesha Tekippe

Amanda Hoffmann

Amy Kammerude

Andrea Houselog

Ann Kamentz

Ashleigh Kelleher

Austin Waddick

Casey Stoffel

Christina Pfab

Courtney Besler

Derek Brown

Jennifer Robbins

Jiah Sieverding

Jolene Kilcoyne

Laura Harris

Michelle Hochrein

Nathan Smith

Nicole Marbach

Renee Budden

Staci Washburn

Tammy Heim

Sterile Procedure Tray

Ana Contreras

Audrey Kenworthy

Brenda Acevedo

Enma Irias

Iliana Manjarrez

Jose Turcios

Kimberly Erickson

Steven Cwynar

Violeta Robles De Castillo

Supply Chain Optimization

Kevin Jordan

Surgical Gloves

Pasinee Bhavilai

Vascular Access

Adrian Escobar

Antonio Miller

Donald Coder

Granville Reid

Henock Rencher

Lisa Hill

Rodney Young

Shane Kiel

Tamika Morton