My project was to design the interfaces for the self check-in kiosk and in-flight entertainment for a semi-live airline company called "AIR NAVA" created under the Air Share Project. The key intent was to provide the customers with more control and keep them occupied through their journey with Air Nava, through dynamic yet simple interactions with the machines. The machine to human and human to machine interaction was further studied through the utilisation of service design thinking tools, market research and analysis, which led to in-depth customer understanding. Application of insights from the above is what aided the development of my project alongside building the brand for "AIR NAVA". The challenge also was to expand this interaction beyond the domain of the airport premise to areas that the customer is comfortable with using machines on a familiar basis.
This is the documentation book of the project.
