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Remember to SMILE! People can HEAR you smile! K.I.S.S. (Keep it short & sweet! No longer than 10 minutes!) Talk slower than you think you need to. If you are nervous, you might talk fast and that will make the conversation feel rushed. Put on some Valor and dial away! Hi there, is this ________________ ? Hi __________________, this is _________________. I’m part of your Young Living upline support along with ___________________. How are you doing today? That’s great to hear / Oh no, well let’s see what we can do about that today! I’m just reaching out because... (choose which best fits your call) a) we haven’t had a chance to meet yet, and I just wanted to say hello and see how I can help! b) Young Living is currently having a sale and I wanted to make sure you knew where to find the details! c) we haven’t touched base in a while and I just wanted to check in and say hello! Let the conversation unfold from here. If you need a conversation prompt, try this: CONVERSATION PROMPTS a) I know that when you came into Young Living, you probably had a few goals in mind. Can you tell me what you were hoping Young Living could help you with? Were you maybe looking to go more Chemical Free in your home, or perhaps do a little more DIY. Maybe you even had some specific health goals in mind? Can I ask how you are doing with those? Goodness, that is great! / What can I do to help? I have so many resources and I would love to send you some over!