BCC Staff Initiatives by membership-bcc1898

STAFF INITIATIVES

AT BALTIMORE COUNTRY CLUB

OUR PHILOSOPHY

This statement is more than just words on paper, it is a way of life for us here at BCC. Every interaction our members have at the Club should be enjoyable and memorable, our staff members take every step to go above and beyond to accomplish this. Often, there are easy ways to make a positive impression on our members, from saying “happy birthday” or “congratulations,” but not being afraid to make the big gestures is what sets us apart.

BCC

CORE FOUR

1. DO WHAT’S RIGHT, NOT WHAT’S EASY

Take ownership & be accountable

2. EMPOWERMENT THROUGH OPPORTUNITY

Be impactful with your actions

3. BUILD GENUINE RELATIONSHIPS

Engage, be passionate, present, & empathetic

4. BE EXTRAORDINARY

Going beyond expectations is the standard

AWARDS & RECOGNITION

STAFF MEMBER OF THE MONTH

• Provides outstanding service that supports staff, members, & guests

• Exemplifies BCC’s commitment to the Simple Truth

• Employed at least 90 days

EXCEPTIONAL LEADERSHIP

• Provides outstanding service that supports staff, members & guests

• Exemplifies BCC’s commitment to the Simple Truth

• Managerial Level

SIMPLE TRUTH

• Creates an impactful Green Folder Story

• Exemplifies BCC’s commitment to the Simple Truth

• Demonstrates a thorough knowledge of the Club Culture

• Any positional level

BCC YOUNIVERSITY

At BCC, we are fortunate to have a breadth of talented members and staff with interesting life experiences and areas of expertise. To foster an engaging and fun learning experience for our staff, our Human Resources Team created BCC YOUniversity, which was introduced to staff members in May 2021.

BCC YOUniversity is a continuing education program to promote personal and professional growth for all Baltimore Country Club staff. Staff can learn new skills from fellow staff members, members, and special guests in various courses ranging from gardening and mixology to leadership and fitness. Special guests have included Baseball Hall of Famer Cal Ripken, Jr., Baltimore Ravens kicker Justin Tucker, and United States men’s national team soccer player Walker Zimmerman.

At the start of the program year, each staff member receives a copy of the course catalog detailing the program requirements and classes offered each month through the end of the fiscal year. Three categories of courses are offered to ensure a well-rounded program experience. These include:

• BCC Enrichment: Course subject applies to the work environment

• Member Engagement: Taught by a BCC member about their area of expertise

• Personal Enrichment: Personal interests/hobbies

Full-time staff are required to earn a total of 4.5 credits, including at least one BCC Enrichment and one Member Engagement credit. Staff registers for classes online using Sign Up Genius. Classes are held during the workday and range from 30 minutes to an hour. Following each class, staff members receive a survey about their experience. Our staff members have reacted positively to participating in the program over the past three years. As of February 23, 2024, 53 classes were held with 709 participants.

VIEW CLASSES

STAFF TESTIMONIALS

“It allowed me to see the hard work, dedication, and passion that the Pastry Team has for their jobs.”

“It was cool to hear about other departments of the Club and feel the instructors’ passion for what they did.”

“I liked tasting the pizza and having an informal and interactive hour with my coworkers!”

“I like the overall fun and laid back vibe! I feel closer with coworkers and I’m excited to show friends and family at home some new cocktails!”

“I can’t thank Baltimore County Club enough for this experience!”

BCC SCHOLARSHIP

BCC awards up to $20,000 in scholarship money annually!

WHO’S ELIGIBLE?

• Staff Members or Family of Staff*

• Must have a 3.0 GPA or higher

• Must be enrolled in an accredited university or college full-time

*Family member is defined as: spouse, child, stepchild, or child through adoption (proof of family relationship must be provided)

HOW TO APPLY?

• Complete the Scholarship Application

• Two letters of recommendation

• A Resume

• A written essay of no more than 1,000 words

SCHOLARSHIPS

Scholarships Awarded

Since Spring 2021 Semester

PARK & FARMS

Park & Farms, is BCC’s monthly staff newsletter, helping staff stay in the loop and connecting with our Club’s heart. Released on the first of every month, this newsletter keeps staff informed, engaged, and excited about what’s happening at BCC.

WHAT’S IN EACH ISSUE?

Staff Member News—We shine a spotlight on our incredible team members, celebrating their achievements, milestones, and special moments. From work anniversaries to personal achievements, we’re here to share in their success.

HR Updates—All the latest developments in our Human Resources department from policy changes, benefits updates, and important information affecting the work experience.

Club News—Discover the latest happenings around the Club.

But that’s not all! In every issue, there’s an extra element of fun. Can you spot Tilly the Bear? He’s our newsletter mascot and he loves to hide somewhere in the pages. If he’s been found, Staff enter their name into a monthly raffle to win a gift card. Tilly is a little mischievous, so keep your eyes peeled – he’s in every issue, waiting to be discovered.

LOCAL SPORT TEAM TICKETS

As a testament to our commitment to providing diverse and enriching experiences, the Club proudly extends exclusive access to coveted Orioles, Terrapins, and Capitals tickets.

Each game we have four tickets to raffle to staff members, including parking passes.

STAFF ENGAGEMENT COORDINATOR

Madison Elena Staff Engagement Coordinator

JOB DESCRIPTION

As the Staff Engagement Coordinator, you will work directly with the Human Resources team by collaboratively creating a variety of cultural and staff-related initiatives where our Staff can do their best work while creating an environment where Great People Make Favorite Places. You will primarily focus on performing a variety of Staff-related activities such as community volunteer opportunities, staff pulse surveys, monthly pop-up events, seasonal appreciation events, facilitating onboarding programs, and serve as the back-up recruiter during summer months. This individual plays a large role in providing Staff with a welcoming, informative, and respectful experience.

Baltimore Country Club cares for their employees mental wellbeing. They’ve partnered with Towson Mental Health to offer free therapy services to Staff Members in three different locations and via telehealth.

Baltimore Country Club Partnership

Baltimore Country Club has partnered with Towson Mental Health to offer therapy services to employees. You can explore this page to find out more information about available therapists and a direct booking link to begin your mental health journey.

New

Sessions will be available in three locations: Towson Mental Health, Telehealth & Baltimore Country Club.

Therapy BenefiT

Our Therapists

Baltimore Country Club has partnered with Towson Mental Health to offer therapy services to Staff Members. Find out more information about available therapists, frequently asked questions, and a direct booking link to begin your mental health journey below.

ALYSSA GONZALEZ, LGPC

SHE/HER/HERS

ALYSSA GONZALEX, LGPC

She | Her | Hers

If you are seeking support in understanding and improving your mental health, Alyssa may be a great match for you. She offers empathetic guidance tailored to your unique needs, whether you are dealing with depression, anxiety, ADHD, grief, or embracing neurodivergence.

SCHEDULE subject to change

Mondays | June 3, 10 | 11:00am Wednesday, June 5 | 9:00am-11:00am Wednesday, June 12 | 10:30am-11:00am

HILLARY HOLLANDER, LMSW

SHE/HER/HERS

HILLARY HOLLANDER, LMSW

She | Her | Hers

If you’re an adult navigating the complexities of mental health, Hillary may be the perfect match for you.

Whether you’re struggling with depression, managing anxiety, addressing social anxiety, seeking support for eating disorders, or processing trauma, Hillary will be there to support you every step of the way.

If you're an adult navigating the complexities of mental health, Hillary may be the perfect match for you. Whether you're struggling with depression, managing anxiety, addressing social anxiety, seeking support for eating disorders, or processing trauma, Hillary will be there to support you every step of the way.

SCHEDULE subject to change

Scan our QR code to visit our dedicated BCC page with FAQs and book your first session!

Mondays | June 3, 17, 24 | 8:00pm

Mondays | June 10, 24 | 3:00pm

Tuesdays | June 11, 18 | 3:00pm-4:00pm

Tuesdays | June 11, 18, 25 | 8:00pm

Thursdays | June 6, 12, 20, 27 | 12:00pm-2:00pm

Fridays | June 7, 21 | 3:00pm-4:00pm

Sessions available at Towson Mental Health Cross Keys, BCC Five Farms Wellbeing Center, or via Telehealth

Password: BCC1898

STAFF APPRECIATION WEEK

Throughout the year, we hold various pop-up events to give staff members a break during the workday and to show our appreciation. However, we noticed that not everyone could participate due to their busy work schedules. Furthermore, our Human Resources Team organized the first-ever Staff Appreciation Week, which occurred from August 8 through 11, 2023. Each day of Staff Appreciation Week consisted of fun activities, a sweet treat, a minute-to-win-it contest, and an email guessing game. Staff participated in the following activities: petting therapy dogs, getting massages, chiropractic alignments, manicures, and playing in putting and cornhole competitions. For each contest or guessing game, staff members had the chance to win a gift card.

We communicated this event through emails, video boards, and our staff newsletter Park & Farms. After each day, we posted photos and videos of all the fun our staff members had on our social media pages. Our staff members loved participating in the various activities we had, having the break during the workday, and enjoying time with fellow coworkers. We look forward to having more Staff Appreciation Weeks in the future.

CLUB-SPONSORED STAFF MEMBER EVENTS

Throughout the year, BCC, orchestrates a plethora of engaging events specifically tailored for our staff members. These events serve as invaluable opportunities for fostering camaraderie, celebrating achievements, and nurturing a vibrant sense of community within our workplace.

• S’mores Pop-ups

• Ice Cream Trucks

• Staff Competitions

• Off-site Staff Appreciation Parties

• Pool Parties

• Restaurant Soft-Openings

• Cupcake Decorating

• Gingerbread House Decorating

• Christmas Hot Chocolate Trolley

• Chili Cook-Off

• Diversity Week

• And More!

WATCH CHILI PROMO VIDEO

RACETEAM RUN WILD for AUTISM RUN WILD for AUTISM

BCC Race Team is participating in the Baltimore Zoo 13th Annual Run Wild for Autism, benefiting Pathfinders for Autism!

SUNDAY, SEPTEMBER 24

Maryland Zoo | 8:00am

Complimentary USE CODE BCC2023 AT REGISTRATION

VIA ONLINE FORM Contact Lauren Kourtsounis at lkoursounis@bcc1898.com for more information BCC will pay for BCC employees; guests will have to register separately Registration includes T-Shirt, Zoo Pass, & supporting Pathfinders for Autism

CULTURE BOOK

Introducing The Culture Book: Baltimore Country Club’s ultimate yearbook! Dive into a vibrant chronicle of everything that happened over the fiscal year. This keepsake is packed with memorable moments and milestones. Grab your printed copy and relive the highlights with your fellow staff!

CULTURE BOOK

2023-2024

GREEN FOLDER STORIES

The Green Folder Stories are about sharing moments where a BCC Staff Member has felt made an impact on someone's life or did something unique to help create a special memory. The act of recording these moments is essential to inspiring others and instilling the Simple Truth into BCC's culture.

The Simple Truth: "Great People Make Favorite Places" is our way of expressing Baltimore Country Club’s member service philosophy. The concept of “Great People Make Favorite Places” encompasses the crucial attitudes, values, and hospitality ideals we implement on a daily basis. It is about establishing genuine relationships with our members, taking care of people, listening to them, and truly connecting on a personal level.

These collective experiences are what makes Baltimore Country Club so special to not just our members but to our staff.

GREEN FOLDER STORIES

Great People Make Favorite Places