Baltimore Country Club Staff SeptemberNewsletter2022Great People make Favorite Places
2 September Virtual Newsletter
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View Lifestyle magazine to more about what’s
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happening around the Club, departmental updates, and upcoming events. ON THE COVER: AGM Michael Nyerges at the FNPP: Country Hoedown on August 12 September 2022 VIRTUAL NEWSLETTER
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Reilly has been with BCC since 2018 where he started working in the bag room. During his three year tenure in the bag room, Reilly showed tremendous growth and took pride in connecting with the membership each day. He recently accepted a promotion and began a new role as Assistant Outside Golf Operations Manager in March 2022. Reilly truly enjoys the work he does, and it really shows when he is engaging with his peers and members. He is doing an outstanding job and continues to challenge himself to learn and grow as a professional.
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Leadership Award JULY David Loveman, Seasonal Racquets Professional David Loveman has been a tremendous addition to our Racquets Team at Baltimore Country Club. Since David’s arrival he has had a wonderful attitude and an infectious personality that both members and staff enjoy. David assists with our Junior and Adult Programming, continues to work extremely hard on keeping our facility at a platinum standard, and provides a great service in our Tennis Proshop. The days can be long in the summer heat and the tasks mundane, but David always has a big smile on his face and can be trusted to get the job done. We are excited to see how much David can help further improve our Racquets Program this fall.
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Great People Make Favorite Places
GREEN FOLDER STORIES
BCC has created an actionable statement that helps define our philosophy known as The Simple Truth: Great People Make Favorite Places. Below is a small sample of staff members who are helping to make BCC your favorite place. Member of the Month
Reilly Wilson, Assistant Manager, Outside Golf Services
Our staff members take every step to go above and beyond to accomplish our Simple Truth. Often, there are easy ways to make a positive impression on our members, from saying happy birthday or congratulations on an award, but not being afraid to make the big gestures is what sets us apart. Let us know how you made a positive impact on a member, guest, vendor, or fellow staff member! yourstory today!
4 FIRST FRUITS FARMS Monday, October 3 | 9:00am-11:30am REGISTER TODAY! UPCOMING VOLUNTEER EVENTS Let’s make a difference for those in need! At the last First Fruits Farm we harvested 10,500 pounds of cabbage, 2,000 pounds of zucchini, and 9,000 pounds of green beans. Don’t miss out on the next First Fruits Farm volunteer event in October! It’s not too early to think Christmas! We want to help showcase staff members and family small businesses for Christmas! Send us your shop, contact info, and photos of your business/ product to be showcased in November Park & Farms! SUBMIT YOUR SHOP toRememberClockoutForBreak BCC APPLE HARVEST Tuesday, September 20 Date subject to change Help the Grounds Team harvest apples from Hole 3 of our East Course! Last year BCC donated 763 lbs of apples to the Maryland Food Bank! Keep an eye on your email for more information
What is BCC YOUniversity?
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REGISTER TODAY! PLANNING & STICKING TO A BUDGET Tuesday | 2:00pm-2:30pm BEGINNER VINYASA YOGA Friday | 3:30pm-4:30pm STAFF HIKING TRIP: OREGON RIDGE Monday | 2:00pm-3:00pm BCC GOVERNANCE Thursday | 2:00pm-2:30pm INTRO TO PICKLEBALL Wednesday | 3:00pm-3:30pm SEPTEMBER ALIGNMENT YOGA Tuesday | 2:00pm-3:00pm FINANCIAL LITERACY Tuesday | 2:00pm-3:00pm ADVANCED SPANISH Wednesday | 10:00am-11:00am BASIC CRAFT COCKTAILS Tuesday | 3:00pm-3:30pm BCC GOVERNANCE Tuesday | 3:00pm-3:30pm INTRO TO GUITAR Wednesday | 2:00pm-2:30pm OCTOBER
All year-round Full-time and Part-time staff are required to participate. Seasonal staff are welcome to attend with supervisor approval. Full-time staff are required to obtain a minimum of 4.5 credits within the fiscal year (March 1-February 28) Part-time staff will be required to obtain a minimum of 3 credits within the fiscal year (March 1-February 28) All new staff are required to take one BCC Basic History course
BCC YOUniversity is a continuing education program geared to promote personal and professional growth for all Baltimore Country Club staff. Staff Requirement
Depending on the hire date of new staff members, some staff credit requirements will be modified; this will be determined on a case-by-case basis. All staff instructors will receive credit for conducting classes, but must still complete the required credit categories as a participant.
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bcc YOUniversity
NEW PHONE SYSTEMS
Baltimore Country Club has a new phone system! Please ensure that if you have an office phone, log into your phone portal online and set up your voicemail. This should be done as soon as possible. Reach out to Director of Member Experiences Abby Michael at mmichael@bcc1898.com with any questions or concerns regarding the new phones.
AWARD: The Staff Member Referral Program rewards staff for each referred candidate that is hired as follows:
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• $300 for any full-time staff member who is hired for ongoing employment • $100 for any part-time staff member or seasonal staff member who is hired to work for a limited duration of time
STAFF REFERRAL PROGRAM
LEARN MORE
We believe referrals are an essential part of our recruitment efforts to identify, attract, and hire exceptional talent for the Club. As expected, you would want to work with individuals who would have the same commitment to providing exceptional services and facilities for our members and their guests. While we consider recruiting a part of everyone’s job, we have a Staff Member Referral Program to encourage you to recommend individuals you believe are a good fit and to reward you when we employ someone you have referred to the Club.
BCC PHONE LIST FULL USER MANUAL QUICK GUIDE APP DOWNLOAD
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The Helping Hands Foundation was created in 2010 and has helped our fellow staff members with over $55,000 in assistance. We extend charitable aid to staff members of Baltimore Country Club and their families in cases of emergency or financial crisis.
Every item available for purchase on www.amazon.com is also available on AmazonSmile (smile. amazon.com) at the same price. Eligible products marked “Eligible for AmazonSmile donation” on their product detail pages.
1. Go to smile.amazon.com
HOW TO REQUEST ASSISTANCE
HOW YOU CAN HELP
If you can help, give.
helpinghand@bcc1898.com to request and complete a Financial Assistance Request form. These may also be submitted to any committee member. Once all necessary paperwork and documentation has been received, the committee members will discuss the request within 48 hours. The requesting staff member may also meet with the board if they so choose. A decision is made within 72 hours. Any funds awarded must be paid directly to a third party such as an insurance company or doctor office. Cash or checks cannot be given directly to the requesting staff member. All decisions and financial distributions are kept strictly confidential and are not shared with supervisors or managers. Assistance is available to all staff members whether they are contributors or not.
The organization is funded through voluntary staff member contributions that are tax deductible through our 501c3 status. Contributions can be as low as $1 per pay period and can be adjusted at any time. This is a great way to help your coworkers that may find themselves in need of assistance. If you would like to contribute, or are in need of assistance, please email helpinghand@bcc1898.com or contact any Helping Hands committee member.
CONTRIBUTE
CONTRIBUTE VIA PAYROLL
CONTRIBUTE WITH AMAZON SMILE
HELPING HANDS
3. The AmazonSmile Foundation will donate 0.5% of the purchase price from your eligible AmazonSmile purchases $ Click for more information
If you need help, ask.
2. Select “Baltimore Country Club Helping Hand Foundation” as your charitable organization
8 Department Spotlight MeMber RelationS meet the team 1. Where are you from? 2. How long have they worked at BCC? 3. What’s your favorite club event? 4. A fun fact about yourself Madison Hill Member Relations Supervisor 1. I grew up in the Towson area 2. Four years, I started in F&B as support staff, then moved to the Member Relations Team 3. All Christmas and Holiday events; I love all things Christmas 4. I eat ice cream every day, a bad habit I picked up by my grandfather — everything is good in moderation 1. Weston, Massachusetts 2. Almost two years 3. Halloween. Love to dress up and see the kids all dressed up 4. I was lucky enough to be able to visit Italy to see the remnants of the cottage where my great grandfather was born 1. Maryland, but growing up, I spent my summers on the Susquehanna River 2. 29 years 3. Independence Day Celebration 4. I recently visited Northern California for the first time — Beautiful! Patricia Gross Member Relations Associate Denise Jallet Member Relations Associate 1. Towson, Maryland 2. Nine months 3. All Holiday events 4. I have visited or worked in all 50 states Sharon Droney Member Relations Associate
Abby Michael Director of
Member Experience refers to how a member perceives your club based on their exposure to it; how they see, use, interact, and feel at your club. All departments of Baltimore Country Club play a significant role in Member Experience. The Member Experience is a proactive and ongoing mission to anticipate a member’s future wants and needs to improve their experience without prompt.
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What is MeMber expeRience?
Member Experience Goals of member experience Department Create a database of information and fun facts about each member create Distribute data & participate in member facing department meetings to implement data to improve member experience & relationships within all departments DiStRibute Increase the quantity & quality of Green Folder Stories increaSe Live the Simple Truth & Core Four Submit your Member-able Moments & Experiences ConnectCreate & Share Green Folder Stories LIVE CON N EPXETCE R I E NCE 01 02 03 04 SHARE Howcan YOUmimpactemberexperience?
NEW STAFFSTAFF MILESTONES Brendan Matheny Passed Security+CompTIAExam Know of Any Achievements? Help us celebrate our fellow Staff Members by letting us know of their achievements! Whether that’s buying a house, having a baby, earning a certificate, or earning a promotion — we want to help them celebrate! Lauren Kourtsounis Won the Connector of the Year Award SUBMIT A MILESTONE Calling All Seasonal Staff The summer may be over, but the fun doesn’t need to end! If you are interested in staying on as a BCC Staff Member past the summer, please reach out to either your supervisor or contact Lauren Kourtsounis lkourtsounis@bcc1898.com.at Full and part-time jobs are available. To view available jobs go to bcc1898.com/careers Payne Simpson Financial Analyst Griffin Mercaldo Bag Room Elizabeth DePaula Server Dennis Kircher Facilities Technician Garrett Kalb Locker Room Services
11 SEPTEMBER STAFF BIRTHDAYS STAFF ANNIVERSARIES 3 Matilda Norris Locker Room 5 Charles Vogler Golf Maintenance 7 York Hauer Aquatics 8 Matt Joerres Aquatics 8 Zachary Reid Golf Maintenance 9 Charles Campbell Transportation 9 Jackson Urban Locker Room 12 Mary Gelak Bag Room 16 Abby Michael Member Relations 16 Annett Zimmer Human Resources 17 Moriah Moore Pool Café 19 Eddie Henry Transportation 19 Isabella Tan Aquatics 20 Jenna Scott Fitness 21 Carter Habicht Aquatics 23 Jack Sickler Grounds 23 Aakash Mahajan Culinary 24 Thomas Schroder Bag Room 26 Ambika Chauhan Culinary 27 Janine Rich Fitness 27 William Wright Grounds 29 Rosa Portillo De Guevara Golf Maintenance 29 Casey Schuler F&B Victor Abreu Housekeeping 9 Michael Byers Golf Maintenance 7 Shaun Skeen Culinary 3 Anupa Subedi Accounting 3 Daniela Lepe Membership 2 Alexandrei Cabrera Security 1 Joshua Carlino Bag Room 1 David Samuels Bag Room 1 BCC CORE FOUR 1. DO WHAT’S RIGHT, NOT WHAT’S EASY Take ownership & be accountable 2. EMPOWERMENT THROUGH OPPORTUNITY Be impactful with your actions 3. BUILD GENUINE RELATIONSHIPS Engage, be passionate, present, & empathetic 4. BE EXTRAORDINARY Going beyond expectations is the standard BCC MISSION STATEMENT Baltimore Country Club is a private, family-oriented association of members committed to camaraderie, tradition, and core values of dignity, courtesy, respect, and graciousness who enjoy social, golf and recreational activities provided at the highest level of service in exceptional facilities.