the loans from being returned in due time. Traffic diversions, adverse weather and the like are not considered cases of objective obstacles. (2) Circumstances preventing the reader from returning the loan but occurring after the expiry of the loan period do not excuse the reader. (3) A reader shall not be liable for damages if the damage to a library unit was neither caused by the reader nor by the reader's neglect to take reasonable care of the item. (4) The reader is obliged (reasonably) to document all facts that are essential for the decision that he did not cause the delay or damage. Art. 39 (1) The director of the MLP or an employee authorised by the director to do so may decide on a full or partial exemption of a registered reader’s debt. The reader must submit a written request for the exemption of the debt and substantiate all facts stated therein. (2) The exemption of the debt is only possible in the case of the reader’s social destitution, severe health problems or other especially grave circumstances affecting the reader.
Chapter VIII Complaints Art. 40 (1) Users who are not satisfied with any fact regarding the services provided by the MLP are entitled to lodge a complaint about the given fact. The complaint must make it clear who lodges it, what the fact of complaint is and what redress is required. (2) Complaints may be lodged orally or in writing in any library or electronically to the address "reklamace@mlp.cz". If the complaint is 22
