Strategic Plan
Chapter 2: A Pathway to the Future
Strategy: Develop guidelines and invest in innovative solutions that promote private providers to offer services and products that align with Metro’s values, labor agreements, and ensure accessibility for people with disabilities. Metro will develop programs and services that align with its values. Attributes like high labor standards, wheelchair-accessible vehicles, zero emissions fleet, information in multiple languages, and high safety standards will be top priorities. Metro should require its private partners to share its values during contracting, designing, and implementing mobility services. For example, requests for proposals for new mobility services should encourage advancing social equity and addressing climate change. Strategy: Help partners develop mechanisms for customers to plan and pay for integrated transportation services, including mechanisms that people without bank accounts or smartphones can use. Metro will work with regional and private partners to develop planning and payment mechanisms that are integrated, accessible, and work across platforms and modes. Such products should be accessible for priority populations. Products should leverage existing products and applications commonly used by customers. Although Metro might not create or manage such products, it will provide quality control to ensure their usability, accessibility, and alignment with Metro’s core values.
Goal: Keep Passengers, Employees, and Communities Safe Provide a safe and secure transportation experience. Partner with communities and stakeholders to create safety and enforcement systems that are equitable, anti-racist, and culturally appropriate. Objective: Coordinate safety and enforcement programs in ways that are equitable, culturally appropriate, and focused on the customer experience. Metro’s approach to safety and enforcement should be equitable and ensure all community members, regardless of their backgrounds or circumstances, perceive it as such. Intended outcomes:
Community members perceive and experience safety, security, and fare enforcement as fair and equitable.
Metro’s systems of safety and enforcement are anti-racist and produce equitable outcomes.
King County Metro
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