MICE AFFAIRS JAN 2019

MICE AFFAIRS Volume 1 | Issue 4 | ` 150/-

January 2019 | Pages: 52

September 2018 | Volume 1 | Issue 3

News Briefs

International

Record Breaking Greece

Taiwan

Mice Ready

BE @ Penang BE Exceptional TAN The Association News

In-Conversation with Iicc Dwarka

Events

ACE of MICE Expo, Istanbul OTM Mumbai, BLTM Delhi

Global MICE Congress & Awards

Innovation MICR Affairs |

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News Highlight

Manipur Tourism Organises Curtain Raiser of Manipur Sangai Festival 2018

Etaa-Enterprising Travel Agent Association‘s Education Seminar For Members

Nok Scoot Airline Flies Bangkok- Delhi- Bangkok Route

Travel Fraternity Networking Session over Cricket

Ttm 2018 Organized by Ttaup in Lucknow

FICO President Sh. G S Kular gets Excellence award from MSME

Phu-Quoc ‘The Paradise Island of Vietnam” Presentation to Industry in India

January 2019 | Volume 1 | Issue 4

Editor’s note

“Welcoming Innovation with 2019” We wish our readers a very happy and prosperous New Year 2019

MICE Industry across all verticals is growing at an honest pace. The demand for MICE products and service is increasing with each passing day. On the other hand, MICE planners are leaving no stone unturned to take their MICE project to the next level.

Innovation plays a vital role in MICE projects, as creating experience is the key motto behind each project. Keeping in mind the same, we have started a new initiative i.e. to invite key innovations implemented for various MICE projects.

This is applicable to all MICE planners across the world and from all attainable domains. The idea is to recognize such efforts and highlight the creative thinking that successively shall facilitate to raise the bar for all MICE players.

This would be a regular practice going forward.

Another initiative we have taken is PMD 2019 i.e. Pocket MICE Directory. PMD 2019 will be a comprehensive database of MICE players including Travel Companies, DMC, Hotels, and other relevant agencies. We have worked out this mechanism to provide a handy database of key MICE players for Corporate, Associations, Travel agents and other MICE planners. We hope to make it a ready reckoner for companies planning a MICE project, on the other, this shall work as a tool to generate genuine leads.

We have also come across various burning issues related to MICE Industry, one of them being the credit payments to the corporate, as well as the burden flowing on to suppliers like DMC and other service providers. So, we have tried a bit to cover some views on the same subject.

Going forward we are coming up with a networking platform for MICE fraternity. It shall be announced soon. Under this event, we shall be creating super networking opportunities for MICE players including travel companies, DMC, Hoteliers, and Venue Owners.

We always hear statements like “Giving it back to the Society”. We are a strong follower of the same. Working on the same lines, our team had organized an interaction session with tourism students planning a career in MICE industry.

It’s an amazing feeling to answer students with variety of question in and around the MICE industry.

The current issue carries various articles which have buzzed the market recently. From various road shows to conference, networking sessions followed by award and recognition.

We always welcome your views and suggestions. You can send email on Sachin@miceaffairs.com

Publisher & Editor

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Contents Editor’s Letter

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January 2019 | Volume 1 | Issue 4

TITLE TO FOCUS ON MEETING & INCENTIVE

Editorial Sachin Manocha Publisher & Editor

Awards and Recognitions

Pg 8

DMC Start Ups

Pg 9

Associate Editorial Ms. Anjali Publisher & Editor Design 99Graphics

TAIWAN - MICE Ready

Pr Team Ms. Sakshi Mr. Naresh Kumar Mr. Prashant

MICE Business – Credit Payments

Marketing Team Mr. Raj Kumar Web Support Mr. Pramod Chaudhary

Published and Owned By

Avighna Business Promotion Experts LGF 51 Wave Silver Tower Sec 18, Noida INDIA www.avighnaindia.com Periodicity: Quarterly

Disclaimer The opinions, beliefs and viewpoints expressed by the various authors and forum participants in this magazine do not necessarily reflect the opinions, beliefs and viewpoints of Mice Affairs Team Members. The publisher does not accept any responsibility for any errors of translation. Publisher disclaims liability for incidental or consequential damages and assumes no responsibility or liability for any loss or damage suffered by any person as a result of use of the information provided in the magazine. The publisher reserves the rights to accept or decline any editorial/advertising material. Acceptance of any material whether editorial or advertising does not imply any endorsements from our side. We welcome letters to editor. All rights reserved .

Mice Affairs is printed and published by Sachin Manocha on behalf of Avighna Business Promotion Experts LGF 51, Wave Silver Tower Sector 18, Noida and Printed at D-86, Sector-10, Noida-201301 (Editor Sachin Manocha)

Pg 16-17

MICE Travel Business – Opportunities & Challenges

Pg 18

Appointments

Pg 19

BE@Penang

RNI Title Code UPENG04313

Pg 13

Pg 22 – 23

The Mice Expo & Conference

Pg 26-27

Association News

Pg 30-31

Destination Focus – Vietnam

Pg 38

Featured Mice Travel Companies

Pg 39

Customer Experience with Creative Ideas

Pg 49

MICE AFFAIRS A Focused Magazine on Mice Industry

DECLARE 2019 AS THE YEAR OF MICE ICPB Recommends to Ministry of Tourism, GOI ICPB has suggested 2019 to be declared as The Year of MICE to Ministry of tourism. As per ICPB, this shall certainly provide the opportunity to organize number of activities in collaboration with all stakeholders throughout the year to propagate the importance of MICE and its economic and social impact. Also the idea shall support ICPB to undertake various Marketing activities to promote India as a preferred Convention destination.

Commenting on the ICPB activities and growth, Mr. Chander Mansharamani Vice Chairman – ICPB, quoted: Over the years ICPB has made significant progress and has been in the forefront in promoting India as a preferred MICE destination.

The year 2018 has been very fruitful and full of activities. We have been successful in execution of

Mr. Chander Mansharamani

• The Training programs.

• Successful International Road Show in Europe.

• 11th Convention India Conclave in Kolkata.

• Opening of first ICPB State Chapter in Kolkata.

• Participation at various International Trade Shows.

Moving forward we have planned • Two International Residential Training Programs with ICCA and IAPCO apart from regular Training programs.

• Forthcoming Flagship event, the12th Convention India Conclave which we have already initiated the process with Kerala Govt. for holding our Event in Cochin, • Opening of new ICPB State Chapters in two more states • Road Shows within India • International Road Show in UK and Europe • Greater participation of ICPB in World Trade shows.

• Guest Lectures during all our future interactive meetings.

ICPB is also coming up with a Planner on Convention Facilities in India, which shall be ready soon.

January 2019 | Volume 1 | Issue 4

Awards & Recognitions

Across MICE Verticals

FICO Ludhiana, conferred with Excellence Award by MSME for supporting the MsMe sector.

U TOURIZMO PVT LTD

bags award for Service Excellence

Mr Gurmeet Singh Kular being fecilitated by Sh Giriraj Singh Hon’able Union Minister MSME of India

French Ambassador’s GOLD AWARD for InORBIT Tours Pvt. Ltd.

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January 2019 | Volume 1 | Issue 4

DMC Representations in Limelight Mantra TR After working for wonderful 15 years with renowned DMCs and tour operators in India, he has ventured into hotel and DMC representations. Mantra Travel representations “Mantra TR” is a company incorporated with an objective to provide close interface between represented DMCs / hotels and professionals. Presently, “Mantra TR” is representing Scandinavian DMC; “SNE Northern Europe” a “Site” and “MPI” member with 30 years legacy in MICE and luxury segment. With “Mantra TR” and “SNE Northern Europe”, Scandinavian and Baltic states are beyond Aurora borealis, Geiranger fjord, Lofoten Islands, Ice hotel and Preikestolen etc.

Scandinavia and Baltic is for all seasons and budgets, the destinations are fully loaded with experiences which will leave you speechless.

If you are passionate about Scandinavia and Baltic States, build a project by connecting with professional team of specialist which will help in designing the perfect moments in close cooperation with you.

Find out more on | Sweden | Norway | Denmark | Finland | Estonia | Latvia | Lithuania | by contacting “Mantra TR” | Address: 501, T- 39, BPTP Park – 02, Sector 76, Faridabad, Haryana, Delhi – NCR, 121004 | M: +91 (0) 70 42 37 97 89 | E : connect@mantratravelrepresentations.com |

Nitin Rastogi Head- Mantra TR

W: http://mantratravelrepresentations.com/ Stay tuned for more destinations and experiences.

EBT - Story of Hardship & Dedication The knack to create a new experience and innovative ways of a thrill is innate to human nature. However, some people cater to this need and take the responsibility to develop the ways to experience this thrill. These are the brainstormers, innovators and the leaders in the travel industry. Vinod Chalwadi is one of these leaders in the sector.

A bright student, dedicated businessman and a hardworking Individual, Vinod Chalwadi an MBA and a Hotel Management graduate started his career with Taj group of hotels. Later he worked with a Retail travel company for a couple of years. Later he joined a well known DMC for 4 years . This is where the ideal of EBT lit. Out of Vinod’s passion for travel and tourism, was born EBT. Elevating Business Talents has grown quite a lot since its inception. It has created a strong network across major continents.

EBT Is a representation and marketing company. Over a period of three years it now represents DMC’s from 4 countries.

1. Australia - Aussieland Holidays 2. New Zealand - Xperienz 3. South Africa - Prashanthi Travel and Tours 4. Kenya. - Zoujin Africa Safaris

Vinod Chalwadi EBT

EBT is well versed with Indian Travel environment and created a set of operational benchmarks with its DMC’s to cater to Indian Market. Which allows the indian travel agents and their customers to have a hassle free operation of the tour and a memorable trip for their customers.

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January 2019 | Volume 1 | Issue 4

In Conversation with...

ROOHI Hospitality Group

(A division of Roohi Hotels Marketing & Consulting Pvt. Ltd.) ROOHI Hospitality Group has taken the management & franchise, marketing & sales representation and Consulting route to serve the stand alone hotels & resorts in India and abroad.

Through their innovative approach towards providing a marketing, sales, operation & asset management platform for various hotel properties, let’s find out company vision towards changing trends and if they can provide or generate a solution for stand alone properties.

Q 1: What Roohi Hospitality group has to offer for Hotel and Resort Business Units?

▪▪ ROOHI hospitality group is meant for standalone hotels and resorts, who are looking for trusted partners to provide them a platform for an International Management & Franchise Brands, MICE Marketing, MICE Sales Representation and MICE Consulting Solutions which enable & empower the independent owner and operator to compete with the nationwide & worldwide chains and help hotel maximise result in three fundamental areas: People, Property and Profit.

▪▪ We provide service designed to satisfy individual brand needs to increase financial return through Customer Satisfaction, Work Culture, Commitment towards People and Care for Environment.

▪▪ Through our robust network within TMC & DMC, PCO, Corporate houses, Association, Embassy, Consulates, Destination Wedding Planner & EMC, Medical, Wellness & Sports Tourism and even high-end FIT leisure business, we have a tendency to ensure the required ROI for our partner hotels are achieved.

▪▪ From luxury to economy, Lifestyle, Heritage, Forts and Palaces, Roohi has all of it in their client list. We make sure Brand Visibility is given due importance through various Offline and Digital media channels.

▪▪ We have a robust, dynamic ,experienced & knowledgeable team of professionals based out in India & Bangkok managing operations, branding, Sales & Consulting solutions for all our partner hotels.

We offer Stäärbridge 7 international brands meet all the needs of business and leisure travelers seeking comfort, attention, and high quality services, MICE Affairs |

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Mr. Rahul Verma CEO & Founder Mrs. Pallavi Verma Director & Co-founder

1. Seven Seas Luxury & Glamorous Five Star Luxury Hotels and Resorts 2. StarGates - Four Star City Hotels & Resorts 3. StarLight’s –Four Star Beaches or Mountains Hotels & Resorts 4. Nova Boutique – Four-Five Star Luxury Private Boutiques Hotels & Resorts 5. Fairyland “Green Concept” Four to Five star Hotels & Resorts.

6. Sunny Lion – Premier Budget Beaches or Mountains Hotels & Resorts.

7. Sky House – Premier Budget city Hotels We love to have a positive human connection and ROOHI Stäärbridge is going to be a part of Child Welfare in India.

ROOHI Stäärbridge SIHM’s Low profit margin service, Commitment, Honesty and Strategic plans will made ROOHI Stäärbridge SIHM as the most trusted Hospitality brand in India.

January 2019 | Volume 1 | Issue 4

Q 2: What trends you foresee in the hospitality space with respect to India market?

▪▪ Hospitality industry is going through frequent changes which are directly linked to Online business & Technology with much higher commercial structure impact bottom line, Amendments in personal traits of consumer market, be it earning capacity, lifestyle changes and so on. The demand is increasing which is paving the way for various tourism enterprises to offer unparalleled services. Be it Innovation, expanding network, Regional & National presence or usage of technology / OTAs..

▪▪ Indian market is having enormous potential for tourism and hospitality sector. Especially for individual standalone hotels, who are facing challenge to control operation & sales functions, that’s where we strongly feel, organizations like ROOHI, which are offering expense free support to all its business partner without compromising on the revenues or budget, are the right answer. Although technology can’t be unheeded, it’s the lifeline. But yes affirmative higher choices can be searched through outsourcing Offline Sales, Branding & Marketing functions along with Operation & Asset management at very low cost which will help Owners & Operators to control expenses against sales & operation and help to increase their GOP & healthy ROI.

Q 3: How are you different from other Hotel management & marketing companies?

▪▪ We are family oriented business organization, does not mean we are a family running this business, but in true sense we treat our partners as part of family.

▪▪ Exceeding Customer’s Expectation in range from Luxury Glamorous to Premier Budget for Accommodation, Food and Events and Maintaining the 80% Occupancy rate for all year around with desired market mix and share.

▪▪ We welcome their views, suggestions and provide relevant solutions to various queries.

▪▪ We have it all for our partners. We as a team work on the 3 basic principles of People, Property & Profit. We invest in our people so as to make them enough capable to do justice with their jobs to various properties promoted & managed by us.

▪▪ We strongly feel being a part of the hospitality groups, each of us have a common responsibility to work towards social welfare, and ROOHI group strongly follows that.

“A company for the hoteliers by the hoteliers” !!

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January 2019 | Volume 1 | Issue 4

News Brief Indian tourist arrivals to Greece increases by record breaking 119% from January to September 2018 vis-à-vis same period in 2017 More than 38,000 Indian travelers have visited the country from January to September, 2018 As per the statistics released by Greece National Tourist Office (GNTO) and Athens International Airport, 38,046 Indian tourists visited Greece in the nine months vis-à-vis 17,376 Indian tourists during the same period in 2017, which is a whopping increase of 119%.

Speaking about the positive growth, Mr. Konstantinos Tsegas, Secretary General, Greek National Tourism Organization said, “Greece as a destination has gained momentum over the years and we are glad to witness the rising interest of Indians for Greece as a popular holiday destination across the country. Our approach is to target the captive audience across various age groups simply by appealing to every kind of travel need. We have effectively leveraged diverse platforms, based on specific characteristics of the Indian market.

The strategy is to also promote 365-day tourism in Greece

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International and create awareness about lesser known cities of Greece like Thessaloniki, Xanthi or Kavala which have great geophysical, historical and cultural importance along with Athens. We are closely working with our partners in India for growth across segments like families, FITS (first time travelers segment), MICE (meetings, incentives, Mr. Konstantinos Tsegas, Secretary conferences and events), General, Greek National Tourism destination weddings, honOrganization eymoon and films.”

The beauty of Greece is a Unique Sales Proposition (USP), by any means. But what truly makes a difference is its people, the authenticity and simplicity of Greek touristic products in combination with an extremely rich historical background.

In 2016, Greece National Tourist Office noticed 14.6 million arrivals in total and in 2017, 15.5 million, whereas, the growth percentage of arrivals from India has been around 9.7% each year.

Destination Focus Taiwan

January 2019 | Volume 1 | Issue 4

Corporate Interview

MICE Ready DestinationTAIWAN

T

aiwan enjoys a mild climate that generally gives the island spring-like weather throughout the year and also boasts many and varied natural environments, diverse cultures, and colorful folk festivals. The island’s rich culture is apparent in its food, art, architecture, and offers a myriad of opportunities for visitors to gain a first-hand experience of local life. From a night market street food tour, groups can progress to cooking classes or local farm visits. From museum tours and shopping, participants can move on to DIY workshops and create their own local handicrafts. To ramp up team dynamics, groups can visit one of Taiwan’s many aboriginal tribes to experience a variety of traditional activities unique to each aboriginal group, such as dance, drumming, archery, and more.

With MEET TAIWAN’s BEST (Business Events in Surprising Taiwan) Rewards Program, incentive groups of at least 20 participants staying for a minimum of two consecutive nights in Taiwan, rewards are scaled according to event size and type, plus include pre-event site inspection packages and guest welcome kits.

MEET TAIWAN has curated the best attractions and recommendations for your next incentive travel trip to Taiwan. Ready to take your next step towards a memorable and rewarding meeting, get the best support from Taiwan Incentive Travel Cloud: https://asiasuperteam.meettaiwan.com/IncentiveTravelCloud MICE Affairs |

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January 2019 | Volume 1 | Issue 4

News Brief

National

Azerbaijan Tourism Board appoints Blue Square Consultants as India Representative Blue Square Consultants has been appointed as the representative for Azerbaijan Tourism Board (ATB) in India.

Blue Square Consultants will be responsible to build and develop strong relations with key tourism and hospitality entities and trade partners to grow and strengthen the tourism potential of the destination in the Indian market.

Sevinj Zeynalli

Confirming the appointment, Sevinj Zeynalli – International Market Management Director, Azerbaijan Tourism Board said, “India being an important outbound market, we’re pleased to partner with a highly reputed organization like Blue Square Consultants that has a strong foothold across different cities in India.

Owing to their successful track record, we are confident that their expertise will help us gain greater visibility and we look forward to welcoming more Indians on their holiday to Azerbaijan”.

Lubaina Sheerazi, COO, Blue Square Consultants stated, “We are delighted to represent the magnificent country of Azerbaijan and drive it as a preferred leisure destination for Indian

Freedom Travels LTD (Hong Kong DMC) appoints Mr Naresh Kumar as Director of Sales for North and East India. Naresh shall look after MICE, FIT and other businesses from Travel Agents market.

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travellers. The strategy is to tap into the growing outbound market and change perceptions to showcase the tourism prospects of Azerbaijan. We have the requisite knowledge and an excellent track record in managing various tourism boards and the recent appointment is a reaffirmation of our proficiency in the travel sector”.

Furthermore, Blue Square Consultants will support the representation of Azerbaijan at various tourism exhibitions and fairs to get the trade allied with the destination.

Lubaina Sheerazi

About the Azerbaijan Tourism Board (ATB) The Azerbaijan Tourism Board (ATB) is a national promotion body established under the State Tourism Agency of the Republic of Azerbaijan. Its main objectives are to support the growth of Azerbaijan’s tourism industry and encourage visitors to explore the country’s rich cultural offering and experience its ancient heritage. For more information, visit tourismboard.az

Dedicated News Portal for Associations, Federations & Chamber of Commerce

January 2019 | Volume 1 | Issue 4

Travel Technology

INNOVATING INNOWAYT

Vikas Khanduri

Technology Start Up Technological advances are changing the travel and tourism industry. For the travel businesses, it’s always been a challenge to choose the right partner in terms of DMC or any other supplier. Moreover for small units, transferring funds also turns out to be a troublesome job. To address such issues, Innowayt is founded. Innowayt is founded by Mr. Narayan Mallapur and Mr. Vikas Khanduri. Innowayt is a SaaS b2b marketplace for offline global travel suppliers and travel agents, the target market size is $ 110 Billion and is growing @ 9% per annum (as per Phocuswright Research).

Innowayt caters exclusively to the B2B segment i.e. specifically to the travel agents, travel agencies, tour operators and travel suppliers and DMC’s (Destination Management Companies). It provides an easy to use CRM tool for travel agents that help the entire team to communicate, quote and book and subsequently operate holiday packages and other travel services via single software. For the suppliers, it works as a single software for vendor and inventory management, distri-

Naryan Mallapur

bution, uploading of content, contract shelf, rates for different markets, mark-up computation etc.

Mr. Naryan Mallapur, founder Innowayt said “Despite online companies offering wholesome solutions in activities and tours coming in fashion in a big way in the travel industry over the past decade or so, there is an 80% offline market that continues to offer a huge potential. Innowayt was born to address this gap market” “The prime focus of Team Innowayt is to provide a quality travel software that enables travel agents get effective solutions for their business operations. Apart from booking land arrangements from across the globe, agents will be able to book flights, get travel insurance and process outward remittances thereby eliminating the hassle of preparing excel spreadsheets or procuring aggregator logins” quoted Mr. Vikas Khanduri

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January 2019 | Volume 1 | Issue 4

Industry Views

“MICE BUSINESS- Credit Payments A Scourge or Success Mantra“

Mr. Rajesh Raghavan

(Chief Experience Officer) Pinwheel Travel n Experience Pvt Ltd.

The MICE market refers to a specialized niche of group tourism dedicated to planning, booking, and facilitating conferences, seminars, and other events, which is a big moneymaker in the travel industry.

Credit facilities in travel are not exactly Credit. We would call it deferred payments. We make most of the payments for the services utilized in full by end of utilizing the services which are delivered to the end customer.

In this entire scheme of things the cycle of credit doesn’t work at both ends, Corporate expect a credit of 30-60days from travel companies and in return these travel companies pay in full to Hotel or other service providers.

Credit Payments for MICE companies looks like a success mantra for big league and young companies initially but the same mantra takes the heavy toll on lot of companies gradually resulting in shutting their MICE division or moving out of this entire game of credit.

So ideally if this mantra used in controlled manner will make the MICE company stay in game.

MICE is shaping to the size of Elephant now in India as far as volumes are concerned yet the profits are yet like mice. Like other fast developing economies, Indian corporates too are spending satisfactory budgets in this area yet because of impeccably focused market situation they are having such a large number of MICE travel companies, which are readily available .

The economists argued that perfect competition would produce the best possible outcomes for consumers, and society. I am certain that this society does exclude MICE players and DMCs like us. Corporates are making the best use of situation and exercising aggressive bargaining, while dealing with MICE players and in the long run it influences DMCs too. Moreover they expect credits likewise which can extend between 10-30%. Such vulnerable circumstances constrain MICE players to pass the weights to DMCs as well. DMCs being the last player of the inventory network are left with nothing. Operational perfection, moral practices and timely collection of payments are few acts which are key for survival of the DMCs which control under half of the aggregate MICE costs

Mr. Vishal Khurana

Head MICE- NAMHO DMC

A company’s credit policy can determine its business volumes, cash flow and subsequently impact success. However, not having one does not mean the converse - just as TIBRO, formed by a team of experts possessing over 3 decades of experience in Trade Fair , MICE ( Incentive) tours and Luxury Holidays have proven. Mr Dhawal - Director Sales & Marketing – MICE & Holidays (TIBRO Tours) says “Many enterprises who offer credit for competitive advantage factor the interest into their final cost. Volatile exchange rates, withdrawal of credit by airlines and hotels and falling margins due to competition, deter us from extending liberal credit.

Upfront payments only help us negotiate better deals from our vendors for the benefit of our valued customers. We afford Ratio credit to corporates contracting bulk business with us for say, a year.

Mr Dhawal Bhute

Director Sales & Marketing – MICE & Holidays, TIBRO Tours Pvt. Ltd.

In today’s MICE scenario as far as Indian market is concerned, the situation of Travel Agency business is in a massive jeopardy.

Today MICE is completely a buyer’s market hence the buyer (Corporate) dictate their own terms in the contract that they sign with us agents. And the only thing to be blamed is the “Credit Policy”. It has paralyzed most of the TA’s today because not only we lose money by undue deductions and delays of payments from the client’s end but also the meagre profits at which the files are closed and sadly it is even lesser than what a bank would pay on an FD. In a nutshell “Credit” is an evil and TA’s should think collectively on this and come out united to stop this once and for all.

Mr. Sumit Berry

Director – U Tourizmo Services Pvt. Ltd.

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January 2019 | Volume 1 | Issue 4

Coming Soon... The Mice Expo & Conference by MICE Affairs

HIGH Credit terms are the only reason behind MICE Company’s failure. It purely depends on us, whether we are targeting credit seekers client or clients having trust in our services and hence pay FULL before departure. We at YashDa Holidays never gave more then 10% credit to our customers and happy to share that we have clients who values our payment terms . It’s we ie travel companies, who agreed on credit terms and hence killing ourselves.

During some of our meetings clients even mentioned “ If some travel agent wants to give them credit or wants to do charity by giving low rates, then why to say no” Mr. Humesh Sharma

Director – Yashda Holidays Pvt. Ltd.

MICE is the only Holiday business today which is not effected by online but on the other hand margins are shrinking with growing competition & demanding customers.

We need to draw a clear line between operating cost & submitted cost. Learn to SAY NO without spoiling your relationship with corporate instead picking business in minus. Same corporate would come back to you again for the next business.

Mr. Ravi Barua, Book My Hotelz

Mr. Shyam Saini Axplore Travelplus

Mr. Sunil Singh

In MICE Industry credit payment is a common practise, as it’s a number game. At times it turns challenging too as the margins are low while you have to balance your equations in the market and with customers. Still we strongly believe relationship exercise with your client helps you to strike a balance in expectation and deliverables. The credit policy if exercised in control is good for secured business activity. We at Axplore would welcome any policy or frame work which all travel companies can follow while bidding for business, as far as Credits are concerned.

Axplore Travelplus

MICE industry which is by all account rewarding, may be comprehended as simple as strolling on the bucket of roses yet it’s not the fact. A fruitful execution is the consequence of the endeavors of the determined team working from head to toe to keep the ball rolling. To be in competition, one should be proactive and must be quick to manage the dynamic changes in the market.

Enduring each test and conveying the best, while considering the different psychographic factors of the end clients. One should be prompt in providing the array of services while building an impeccable reputation in the spectrum of competitors.

Mr. Satish Saini, TNY Holidays

To Participate in Future Discussions Get in Touch with us

MICE AFFAIRS A Focused Magazine on Mice Industry

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January 2019 | Volume 1 | Issue 4

MICE-Travel Business

Opportunities and Challenges

Ms. Meera Charnalia, Senior Vice President, MICE, Thomas Cook (India) Ltd.

M

ICE as a segment has shown a great potential in last one decade in India. Our country hosts a number of multinational companies that often organise these events. At Thomas Cook India, the MICE segment is a powerhouse in our growth story and a key element of our strategic plan for 2019. India’s MICE segment is evolving at a rapid pace and hence our plan includes strong focus on product development, incorporating a vibrant combination of fresh destinations and unique experiential elements. The events business holds significant opportunities and our MICE Team explores this domain to maximise delivery. We are also focusing on our corporate outreach strategy to target high potential corporates, both existing and via new acquisitions.

Corporates are looking for destinations with experiences to strengthen bonds and connect with members of the company.

It is no longer just a rewards and recognition program. We have organized events that include experiences like white water rafting, zip lining, jungle safaris, snow lunches, glacier dinners, helicopter rides, and water sports.

We are one of the highest tax paying nations and that

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sometimes deters the potential MICE organisers to come to our country.

• Renowned corporates now want to explore destinations which are unexplored by the Indian Traveler, and the biggest challenge we face in the MICE business is that though the number of travelers are increasing exponentially we have to scout for destinations which are well versed with Indian food and have the presence of multiple Indian restaurants with a decent seating capacity.

• In case of an outbound travel, we zero down on destinations that issue/grant visa’s quickly or are destinations that are visa free/have the priority of visa on arrival.

• We have to find destinations and create itineraries that has experiential activities which can be enjoyed with quick TAT for huge numbers.

• To find branded hotel chains (5/4 stars) which would have a:  Huge inventory (Twin Rooms)  Having the exptertise to cook Indian food for huge numbers  A property having huge meeting space for the award/ conference & Gala Dinner.

January 2019 | Volume 1 | Issue 4

Appointments Desaru Coast, Malaysia Appointments ‘Knack’ Marketing As It’s Representative In

India

Philip Whittaker

Desaru Coast, Malaysia has appointed ‘Knack’ Marketing its sales representative in India. The appointment of ‘Knack’ Marketing will support Desaru Coast in building brand awareness, execute ongoing Public Relations, implementing trade programmes, providing packaging solutions to the partners in India and increasing the number of visitors

from the Indian market to Malaysia.

Desaru Coast is a premium integrated destination resort and one of Malaysia’s most anticipated new tourism developments. It offers a premium experience for everyone from families and couples to business travellers and golf enthusiasts. The location of Desaru Coast is perfectly situated on the southern gateway to Malaysia, with ease of access for both domestic and international travellers.

The resort is anchored by four world class hotels and resorts namely; The Westin Desaru Coast Resort, Hard Rock Hotel Desaru Coast, Anantara Desaru Coast Resort & Villas and One & Only Desaru Coast for premium travelers and a Conference Centre fitted with modern facilities. Featuring a perfect blend of business and pleasure, it also offers a 27-hole and 18-hole championship golf course with a supreme view of the coastline, a themed water park for family’s keen for an invigorating splash of adventure and a retail village with a wide range of offerings.

Getting there is easy, just 1 hour 30 minutes’ drive from Singapore, or a 1 hour 15 minutes’ drive from Johor Bahru among other options. Also accessible by sea via the Changi Ferry

Terminal, Singapore a 30-minute ferry ride followed by a 30-minute drive to Desaru Coast.

TARH’s Chief Commercial Officer Philip Whittaker added “We are looking forward to this partnership with Knack Marketing and are confident that together, we can strategically position Desaru Coast as the brand that will elevate the tourism industry in Malaysia.”

Medha Sampat, of Knack Marketing added Medha Sampat “We are very excited about this new collaboration with Desaru Coast. This is a carefully planned development to woo the tourism sector. The easy accessibility, massive infrastructure with its beautiful beach consists of stays in luxury accommodations, its extravagant conferencing facilities, state of the art theme park, stunning golf course, bundled with amazing gourmet options makes it a perfect getaway for the Indian traveler”

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January 2019 | Volume 1 | Issue 4

Cruising Norwegian Q1: What is the major USP/highlight of Norwegian Cruise Line Holdings for MICE Travelers from India?

Norwegian Cruise Line Holdings Ltd. is a leading global cruise company which operates three award-winning brands, all with a MICE offering - Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 26 ships with approximately 54,400 berths, these brands offer itineraries to more than 450 destinations worldwide. The company will introduce eight additional ships through 2027, giving MICE organizers more options to choose from.

We offer a variety of cruise experiences for travellers to choose from across our brand portfolio: ▪▪ Norwegian Cruise Line is the innovator in cruise travel with a 51-year history of breaking the boundaries of traditional cruising. Most notably, Norwegian revolutionized the cruise industry by offering guests the freedom and flexibility to design their ideal cruise on their schedule with no set dining times, a variety of entertainment options and no formal dress codes. Today, Norwegian invites guests to enjoy a relaxed, resort-style cruise on some of the newest and most contemporary ships at sea with a wide variety of accommodations options, including The Haven by Norwegian®, a luxury enclave with suites, a private pool and dining, concierge service and personal butlers. Norwegian Cruise Line sails around the globe, offering guests the freedom and flexibility to explore the world on their own time and experience up to 26 dining options, award-winning entertainment, superior guest service and more across all of the brand’s 16 ships.

▪▪ Celebrating its 15th anniversary in 2018, Oceania Cruises is the world’s leading culinary- and destination-focused cruise line. The line’s six intimate and luxurious ships which carry only 684 or 1,250 guests offer an unrivaled travel experience featuring the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly crafted voyages aboard designer-inspired, intimate ships call on more than 450 ports across Europe, Alaska, Asia, Africa, Aus-

Mr. Manoj Singh, Country Head – India, Norwegian Cruise Line Holdings Ltd.

tralia, New Zealand, New England-Canada, Bermuda, the Caribbean, Panama Canal, Tahiti and the South Pacific.

▪▪ Regent Seven Seas Cruises offers The Most Inclusive Luxury Experience™ and includes free unlimited shore excursions, free dining in all specialty restaurants, free unlimited beverages including premium wine and spirits and free pre-paid gratuities. Accommodating up to 750 guests, the fleet includes Seven Seas Explorer, recognized as the most luxurious ship ever built and in 2020, we will launch our newest ship for the fleet, Seven Seas Splendor® which will set a new standard for luxury.

All our brands offer the freedom to create a program that is tailor-made to the requirements of the group. Companies planning a MICE trip no longer need to spend time and effort in organizing different venues or transportation. Because of the inclusive nature of our packages, all your costs and fees are upfront. Compared to land-based programs, ship-based events are less costly.

The cruise itself can offer organizers the option of not only housing their delegates under one roof, but also providing all facilities including state-of-the art AV equipment, entertainment and activities in one mega venue with spectacular views. In addition to larger meeting spaces, our cruises and ships offer a variety of group venues including specialty restaurants that can be used for private events.

Q2: Corporate Clients always look for the WOW factor to make their MICE activity an unforgettable experience every time, is NCLH working on those lines already? If yes kindly share a case study for our readers?

There is a lot to look forward to on our cruises - Norwegian’s newest ship, Norwegian Bliss, was delivered in April 2018 and features many firsts-at-sea features for the global market,

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January 2019 | Volume 1 | Issue 4

Coming Soon... The Mice Expo & Conference by MICE Affairs including the largest race track at sea, award-winning Broadway entertainment, two observation lounges for guests to enjoy stunning ocean and glacier views and more. Norwegian will introduce Norwegian Encore in 2019 and has six additional ships on order for delivery beginning in 2022.

Hidden away at the top of the ship is The Haven by NorwegianÂŽ, a luxury enclave of suites, with a private pool and dining. Not only will your VIP delegates have access to all the ship has to offer, but they will enjoy the personal service of a concierge and 24hour personal butler throughout their entire stay. On top of that, complete privacy and tranquillity are just steps away on a sundeck reserved exclusively for guests of The Haven. From embarkation to debarkation, boarding of tenders to shore, onboard entertainment to dining times, The Haven guests will have priority. In their own ship within a ship, The Haven will make for a unique unforgettable experience.

Everything from superb dining to spectacular entertainment to plenty of onboard teambuilding activities will make your next programme with Norwegian an event to remember.

Q3: Destinations to be offered for Indian Corporates?

Destinations in Europe, specially the Mediterranean are popular among Indian MICE Organizers. This holds true for all three brands. However, increasingly there is interest in more exotic destinations such as Alaska and Bahamas from group organizers.

Q4: What have been the figures from India so far for NCLH and what are the expectations going forward?

India has enjoyed double-digit growth since opening of the market in early 2016 and now ranks as a top 20 market for the company. While our initial success was mostly on the Norwegian Cruise Line brand, we have recently seen good growth on both Oceania Cruises and Regent Seven Seas Cruises. We believe this market has potential to grow at double-digit rates for us for many years to come.

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January 2019 | Volume 1 | Issue 4

Focus -Business Event BE @ Penang 2018 encourages the Business Events industry to ‘BE EXCEPTIONAL’

The BE @ Penang 2018 conference was officiated by the Deputy Chief Minister I, YB Dato’ IR. Hj. Ahmad Zakiyuddin bin Abdul Rahman at the Setia SPICE Convention Centre.

Organised by the Penang Convention & Exhibition Bureau (PCEB), BE @ Penang 2018 is themed BE EXCEPTIONAL and the conference was attended by more than 200 delegates and 20 speakers around the globe.

From 6 & 7 December 2018, delegates were exposed to various topics on the Business Events industry including forming alliances, discussions on moving forward for second-tier destinations, catering to the China and India markets, and also including trends for meeting and incentive travel and attracting millennials to the industry.

The keynote speech for BE @ Penang 2018 was delivered by Nina Freysen-Pretorius, the immediate past president of the International Congress and Convention Association or ICCA. Other notable speakers also include Executive Director of the Association of Association Executives (AAE) Damian Hutt; ICCA Asia Pacific Chapter Chair and President of Taiwan Convention & Exhibition Association Jason Yeh; Founder of HBC Luxury MICE Travel Dr. Ajit Singh Sikand; General MICE Affairs |

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Manager of IME Consulting Alicia Yao; Mike Cannon Business Events (MCBE) founder and meetings maestro Mike Cannon; Senior Vice President - Business to Thailand Convention & Exhibition Bureau (TCEB) Nichapa Yoswee; CEO of Sabah Convention Bureau Gordon Yapp; Anderes Fourdy co-founders Rahul Bharadwaj and Fu Kei Cheong; Founder of Malaysia’s

January 2019 | Volume 1 | Issue 4

Coming Soon... The Mice Expo & Conference by MICE Affairs only business radio station BFM 89.9 Malek Ali; Founder of Meeting Media Company and Editor-in-Chief of MIM magazine and Headquarters Marcel A.M. Vissers; Managing Director of Tourland Travel Sdn Bhd Dato’ Aruldass Arulandu; CEO and Founder of Place Business Events and Place Borneo Mona Manap; and partner and senior consultant of &samhoud Wouter van der Weijden.

Business events is a key component of Business Tourism, which sees the average business traveller spending an average of RM7000 compared to RM2000 spent by the leisure traveller. In an industry report released by PCEB in Jan 2017, Penang hosted 1,251 business events in 2016, with an estimated economic impact of RM808 million.

The first BE @ Penang industry conference – BE ENGAGED was held on 6 & 7 Dec 2016 at The Wembley, Penang. Over 120 delegates from the Penang business events industry attended the conference, along with those based in Kuala Lumpur, Johor and

Singapore who were actively involved in hosting and organising business events in Penang.

During last year’s BE @ Penang 2017’s themed BE EMPOWERED, the conference encouraged the industry players to communicate, collaborate, and capture businesses for Penang. As members of Team Penang, PCEB wants them to be empowered in sourcing for leads, and collaborate on bidding and winning the bids for Penang.

BE @ Penang 2018 is co-organised by Anderes Fourdy, one of Malaysia’s leading Professional Conference Organisers, who have been working hand-in-hand with the PCEB team on the programming and logistics of the conference.

BE @ Penang 2018 is supported by Setia SPICE Convention Centre (Official Venue), and partner hotels Hotel Equatorial Penang, Olive Tree Penang and Vistana Hotel Penang. The conference is also supported by the Malaysia Association of Hotels, Penang Chapter.

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January 2019 | Volume 1 | Issue 4

BICC Westin-Combo BALI- Making It Big with Conference Business Q : BICC is one of the major convention center of Indonesia. Can you please brief our readers about MICE projects being organized at BICC since last few years with respect to India market?

Bali International Convention Centre was the proud host of quite a few important events from India including the Annual Meetings 2018 IMF-World Bank, Jaquar 2018, Indus India 2018, HDFC Bank India 2018, Art of Living 2018, Hyundai India 2018, Peck Holiday India 2017, Tata India 2017, Century India 2017, IPCA India 2017, AMWAY India 2016, Lupin India 2016 and Apollo Munich 2016 to name a few.

Q : What are the major highlights of BICC from an organizer viewpoint?

Bali International Convention Centre (BICC) is the island’s most comprehensive meeting facility located within a secured tourism enclave approximately 10km from the airport. It is managed by The Westin Resort, an adjacent property with direct beachfront access. It is Bali’s preferred meeting venue with over 28 years of experience hosting prestigious events. It is situated within easy walking distance to other luxury hotels and an exclusive shopping complex.

It features a ballroom, auditorium, exhibition space and 26 function rooms. All this is enhanced by high-tech audio visual equipment and wireless internet access. BICC caters to diverse meeting requirements; from small presentations to international conferences for global leaders.

There is a separate side entrance to BICC along with two VIP holding rooms to accommodate heads of state and other important dignitaries. The elegantly-appointed Bali Room is a formal setting with a private washroom and kitchenette. As an alternative, the newly launched Nusa Dua Room is slightly smaller in size and exudes warmth with glimpses of Indonesian batik and locally-inspired furnishings.

Public areas throughout BICC provide extra space to gather before and after events. Club chairs together with designer seats are strategically positioned in clusters for business delegates to network in comfort. The entire centre incorporates accessible hallways, wide doors and elevators making it a wheelchairfriendly facility.

Mangupura Hall has been tastefully refreshed with customized carpeting, wall panels and an acoustic ceiling. At almost 2000m2 in size, this spacious venue has a built-in stage and accommodates 2500 meeting delegates in a theatre style set up. The name Mangupura historically means a ‘place to find beauty’ and was recommended by one of Bali’s local regents.

BICC’s auditorium, with its 506 built-in seats, has also been given a smart update and is the only tiered theatre of its kind in MICE Affairs |

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Mr. Oriol Montal, GM-Westin Bali

Bali. Designed to engage audiences, it is the perfect facility for tutorials, speeches and interactive presentations.

Anticipating international and domestic business needs, BICC now has a total of 26 revitalized meeting rooms. Each room has its own distinct character that combines island charm with modern functionality. An exclusive group of 4 breakout rooms located on the ground floor benefit from a private foyer and have all been named after a different tropical flower. These rooms all enjoy natural lighting and showcase Bali’s creative heritage. Innovative double-sided service cabinets ensure that coffee breaks within this area can be set up without distracting meeting participants.

A large Exhibition Hall also on the ground floor overlooks a manicured stretch of garden. This multi-functional space covers 1363 m2 and has an internal staircase that accesses an upstairs gallery. Just next door is The Cafe, which is a contemporarystyled spot to indulge in light bites and refreshments.

More meeting rooms with varying layouts and table configurations can be found upstairs. Each takes on the name of a major Indonesian city and is styled to further highlight local creativity through the use of traditional textiles and uplifting colors. There is also a decorative stone wall carved

January 2019 | Volume 1 | Issue 4

by Balinese artisans to depict scenes from ancient Hindu mythology.

Another brand new facility is The Lounge located on the 2nd floor of BICC. This modern space has full length windows, a lively decor and relaxed ambience for the pleasure of in-house delegates. It has a fully-stocked bar and an assortment of table settings to socialize in style over a casual drink or two.

Q : Please share your future plans with respect to India market?

Westin Bali: Stabilizing and growing Indian business have always been our main focus.

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January 2019 | Volume 1 | Issue 4

Coming Soon...

The Mice Expo and Conference TME is designed to create a platform for all MICE players from all verticals to create Business connections, Network, and even discuss the burning topics from the MICE industry. The event shall also provide a knowledge sharing platform for new entrants, to hear it live from the MICE fraternity, be it Destination Experts, Airline, Tourism Bureau, Association or any other concerned organization. The event is exclusively for M&I, revolving around Corporates, Travel Companies, DMC, Hotels, Airline, Destination and other concerned players and a clear focus on Trade Associations, Federations, and Chamber of Commerce across industry.

Key Highlights: ▪▪ Power Packed Panel Discussions ▪▪ Networking with Key Corporate Clients (Table Top, Dedicated Meeting Slots) ▪▪ Networking within Industry – B2B (TA, DMC, Hotel, Airline, Event Companies, Government) ▪▪ Honoring the MICE Players

▪▪ Unveiling the potential of Trade Associations through Panel Discussions ▪▪ Networking with Key Trade Associations (Plastic, Engineering, Pharmaceutical, Food and Agriculture, Energy and others) ▪▪ Super Networking Hour ▪▪ Honoring the Associations

Opportunities Open For: ▪▪ ▪▪ ▪▪ ▪▪ ▪▪ ▪▪

Panel Discussion/Speaking Slots Collaboration Delegate Registration Sponsorships in different Categories Exhibitors/Table Top Branding and Visibility Rush your queries to +918800739595 or email Sachin@ miceaffairs.com

***The organizer holds the right to amend the schedule and other key activities of the Show, depending upon the circumstances. Dates & venue shall be announced in Jan 2019.

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January 2019 | Volume 1 | Issue 4

MICE Venue

MICE VENUES IN THAILAND A Sight For Sore Eyes

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January 2019 | Volume 1 | Issue 4

Venue Focus IICC

Size of Venue Reflects the size of Economy A Candid conversation with Phil Chung, CEO KINEXIN- IICC India Operator IICC is a long held, India’s national project to make the country’s signature venue next to the IGI airport in Dwarka, New Delhi Key information about IICC 300,000 sqm. Exhibition space Auditorium with seating capability of 6500 Signature Ballroom of 2500 seats First phase to be ready by early 2020 Phase 1 to launch- 2 Exhibition halls of 30,000 SQM each Each exhibition hall is divisible into 4 portions

Key information about IICC Operator-Kinexin KINEXIN is a globally skilled venue organizing, enterprise development, consulting and tradeshow/convention organizing business enterprise, comprising of professionals from both India and Korea.

Phil has managed the entire conference advertising and marketing, catering (JV with Hanhwa group) enterprise department, global affairs and enterprise improvement branch. Phil is also managing New Delhi venue operating team. Phil holds the position of the CEO of Kinexin convention management Pvt. Ltd which is a SPC formed under India law based upon the requirement of RFP of this project. Phil is also one of the board members of Kinexin.

Phil is also one of the board members of Kinexin.

“I’ve widely networked with worldwide organizers and all the major venues in Japan, China, US, Thailand, Germany, united kingdom, Dubai and more. Additionally have written an exhibition planning ebook for the first time in Korea with Kintex colleagues years ago, Occasionally have been delivering lectures in many Korea’s pinnacle universities, conglomerates, government corporations, tourism organizations welcoming MICE industries.

Conducted numerous successful JV tradeshows and conventions including K Shop, Inside 3D Printing, Inside Bitcoin, K-Drone, Clding the Future conference, Korea Christmas Fair, K Baby fair, Gift show and others. And all of my shows made good profit right from the first year.” quoted Phil Chung.

Discussing about IICC and work progress, Phil said “Now, we’re hiring more and more Indian workers. We have Indian marketers, HR and finance personnel and we will keep hiring.

Phil Chung, CEO KINEXIN

The jobs shall be posted in India exhibition magazines or the official website once completed soon. For technical business purposes, we are now looking for officially certified structural engineers from India. The venue shall provide professional alongside client-friendly MICE business environment just like we have done over the years in Korea. PEOs and PCOs, corporate or government event organizers, marketing companies shall feel excited to work with us.”

Kinexin chairman, Chang Yuel Lim, has been Former Gyeonggi provincial governor, Former minister of Ministry of Finance & Ministry of Commerce Korea. When he was young, he served as Korea’s first Executive Director of IMF, World Bank and many more. May be he has the most surprising career history amongst all current venue presidents in the world. Having him as the chairman is a big merit to the company as well as the government. Chairman Lim is the current Kintex president, and he is the chair of the board of this India Company. Wonpyo Cho, who is the JV partner, is also on board. Mr. Cho is the current E Sang Networks president and CEO, who is expanding various new exhibition businesses and aggressively doing exhibition M&A activities in Korea.

We will open the information to invite all F&B stores to be based within the venue such as coffee shops, buffet restaurants, curry restaurants and fusion menus. We are considering having a professional catering company to operate inside IICC. We are also looking for a reliable property management company who can partner with us in F&B store management business in IICC venue.

Interested organizers can request organizer’s guide at ask@kinexin.com .

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January 2019 | Volume 1 | Issue 4

News Brief

National

CII works with WhatsApp to train thousands of SMEs across India CII will work with WhatsApp to educate and train smallmedium business owners (SMEs) and entrepreneurs on how the WhatsApp Business app can help them connect with their customers and grow their businesses.

WhatsApp and CII will work to enhance business communication for Indian SMEs through CII’s SME Technology Facilitation Centre. This was set up in November 2016, with the objective of creating awareness amongst SMEs in India on technological solutions that can be optimally adopted to enhance their overall competitiveness. There will be on-ground trainings around the country to explain the features and best practices on the App. In addition to this, business owners located in the hinterland will have the opportunity to attend training webinars to help them grow and expand their businesses.

The training material will be available on the CII SME website (www.ciisme.in).

According to a survey demonstrating the economic impact of WhatsApp in India, 70% of SMEs on WhatsApp in India say that they built their business on the platform. 78% of these SMEs say they have increased sales because of WhatsApp. Until the launch of the WhatsApp Business app earlier this year, small businesses didn’t have a formalized way to use What-

sApp to connect with their customers.

Speaking on the occasion, Ms Neerja Bhattia, Executive Director, CII said “CII SME Technology Facilitation Centre, is CII’s initiative to provide latest technology support to SMEs in India. It’s operating as a one-stop solution centre, summating different upgraded and latest technology from our multiple large technology partners with an aim to enhance access to technology for Indian SMEs and create technical literacy amongst them. The Centre also provides an opportunity to its technology partners to expand their market and reach out to SMEs spread throughout the country with their product and services.”

Commenting on the partnership, Mr Ben Supple, Public Policy Manager at WhatsApp, said, “Whether it’s a chai stand or saree shop, small businesses are at the heart of vibrant communities and the engine that makes the Indian economy grow, and by partnering with CII, we’re committed to helping SMEs achiceve success. Small businesses need to meet their customers where they are, and in India, that’s on WhatsApp. With the WhatsApp Business app, small businesses can easily and efficiently connect with their customers, and we’ll be introducing new features in the future to continue helping them grow.”

Reports of ED, RBI action against delay in remittances cause panic among exporters: EEPC India Reports that the RBI is contemplating to forward cases of nonrealization of export proceeds to the Enforcement Directorate have created an avoidable panic even among genuine exporters who have submitted their records about remittance receipts with their banks, EEPC India said.

“We have received several complaints from our members about the banks not issuing documents about the remittance receipts even after submission of all the required papers. Thus, exporters are facing a double whammy- losing refunds like drawbacks and the possibility of ED action,” Chairman of the apex engineering exporters’ body Mr. Ravi Sehgal said in a statement.

He said while the EEPC India has been regularly advising its members to reconcile their remittances records , several banks are not issuing the clearances , especially with regard to shipments to countries like Syria,Iran and Sudan etc.

He said, at a time when exports are facing global headwinds like the slowdown in the US economy, the uncertainty of Brexit and the trade war between the US and China, the RBI and the government should be dealing with issues like remittances in a friendly manner.

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“In any case, it is in the interest of exporters to get their remittances in as quickly as possible. It is in rare cases that there may be the temptation of foreign exchange arbitrage which could even result into losses. So, the problem seems to be more of procedures and should be treated like that, Mr. Sehgal said.

He said India’s overall merchandise exports remained static, logging in less than one percent growth in November this year.

“The last thing our exporters want is the procedural hassle and any enforcement action,” the EEPC India Chairman said.

Dedicated News Portal for Associations, Federations & Chamber of Commerce

January 2019 | Volume 1 | Issue 4

News Brief

National

3rd Edition of SAMPARK 2018 (Customer Meet) at ERDA, Vadodara ERDA conducted 3rd edition of Customer Meet “SAMPARK 2018” at Makarpura campus in Vadodara on Wednesday, the 28th November, 2018. “SAMPARK 2018” was held to have an exchange of ideas, sharing of knowledge and boosting interaction with wide array of customers. Around 100 nos. customers from diverse fields & industries attended the meet.

Customer Meet in Progress

Various state utility representatives from across India also attended this meet. ERDA shared information on the upcoming testing facilities at ERDA and customers shared their feedback about the upcoming technologies/facilities ERDA should develop in the coming years. Interactive session was followed by the laboratory visit by customers.

A View of Participants with ERDA Officials

IIA DELHI CHAPTER PARTICIPATED IN DELHI PROCUREMENT PREFERENCE POLICY FOR MICRO & SMALL ENTERPRISES-2018

Recently the all stakeholders meet on DELHI PROCUREMENT PREFERENCE POLICY FOR MICRO & SMALL ENTERPRISES-2018 of the Department of Industries , Govt. of Delhi held at DSIIDC head office at Connaught Place, New Delhi . The meeting was chaired by Sh. Arun Mishra, Executive Director, Delhi State Industrial & Infrastructure Development Corporation Ltd. Other DSIIDC dignatories who had participated include Sh. Arvind Rana, Dy. Commissioner & Sh. Santosh Kumar, Assistant Commissioner, Department of Industries, Govt. of Delhi . IIA Delhi State Chapter was represented by Sh. Ramji Suneja (Past President IIA), Sh. S S

Parihar (Chapter Chairman), Dr. L K Pande (Vice Chairman) and Ajay Singh (Deputy Director) . IIA Delhi Chapter raise many issues of importance to the MSEs at the meeting like to waive off tenders EMD and Tender cost for MSEs registered under UAN, Why should MSME need to register with NSIC separately and get EMD waiver, it should be automatic, Concerned State Ministries / Departments /Corporations shall prepare their annual procurement plan to be uploaded on their official website, Power to obtain information by MSEs , Provide incentives on maintaining and improving quality, Provide incentives for indigenous development of product by providing further preferential pricing, provide a corpus for ensuring no late payments by Government and many more. Sh. S S Parihar demand funds to be given to Industry Associations for dissemination of Information for Delhi Industries Department Schemes for the promotion and facilitation of MSEs registered under Delhi. Dr L K Pande raise objection on the word sizable(too much subjective ) presence in the open market including export as mandatory clause for applicability in the preceding financial year . Other Industry association supported the suggestion hence Executive director suggested to Assistant Commissioner to delete the words from draft Policy.

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January 2019 | Volume 1 | Issue 4

Business Forum Ajman Media City Free Zone forum to boost India’s investment in the UAE

The third investment forum of Ajman Media City Free Zone concluded in Mumbai, with potential investors, business consultants and Chartered Accountants meeting the senior delegation of Ajman Media City Free Zone, UAE. His Excellency Mahmoud Khalil Al Hashemi, CEO of Ajman Media City Free Zone concluded his one week visit to India along with key senior management delegation from Ajman Media City Free Zone, UAE. The trade delegation focused on efforts to grow India’s investments in UAE. Ajman Media City Free Zone, the new investment destination in the Emirate of Ajman, has emerged as one of the strongest free zone entity, offering flexible and innovative business setups to global entrepreneurs in the media, digital and entertainment sector.

Within few months of launch, Ajman Media City Free Zone (AMCFZ), is supporting the local economy of Ajman and UAE by attracting new companies, and active trade interests from chambers, trade organisations and investment hubs from key markets. Trade missions have been a critical part of the AMCFZ agenda as the India visit comes close to a similar trade visit to Russia.

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His Excellency Mahmoud Khalil Al Hashemi, CEO of Ajman Media City Free Zone emphasized on the vision of AMCFZ management who is committed to support investment in the fields of media and provide the ground for the growth of companies and development on the basis of instilling a culture

January 2019 | Volume 1 | Issue 4

Coming Soon... The Mice Expo & Conference by MICE Affairs of innovation and emphasizes the leadership’s understanding of the role in supporting the local economy.

India business community has shown strong interest and appreciation for the investor friendly initiatives offered by the Ajman Media City Free Zone as the delegation had met over 200plus business advisors, investors and companies through the road show series.

Mr. Amrinder Singh Aroa, organizing secretary, AIPIA-All India Plastic Industries Association, quoted “Meeting with Ajman free Trade zone CEO was a great opportunity . Ajmanshall work as a platform for industrialists to invest and expand their business overseas. Ajman City just 20 mins away from Dubai is going to be a hub for MSME’s . Great opportunity for professionals and entrepreneurs to access Middle East market , European and African Markets.”

owners to visit the free zone office to set up a company.

• No deposit mandate offers big incentive to new business owners • Business Club package for entrepreneurs gives instant access to the region with minimal investment

Dedicated News Portal for Associations, Federations & Chamber of Commerce

Ajman Media City Free Zone offers innovative investment services: • Flexible and cost effective packages for investors to set up a fully legal entity in the UAE • Special packages and ready to use business support services • Social Media Influencer package from Ajman Media City Free Zone for the growing global community of bloggers • Lowering the cost of doing business in the UAE • In another landmark decision Ajman Media City Free Zone has removed the mandatory requirement for the potential

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January 2019 | Volume 1 | Issue 4

Association Expo 12000 printers from more than 39 cities thronged the InterPrint Expo India at Chandigarh InterPrint Expo India at Chandigarh_ The wisdom lamp was lit by Mr. Ahmad Mughira Nurhani, President, Indonesia Print Media Association. The presence of Mr. Raveendra Joshi - President AIFMP, Mr. Vijay Kumar Chopra - CMD Punjab Kesary and former President AIFMP, Mr. Subhash Chander - former President AIFMP, Mr. Ashwani Gupta - Treasurer, AIFMP, Mr. A. Senthil Kumar - Vice President (South) AIFMP, Mr. C Ravinder Reddy - Joint Secretary AIFMP, Mr. Surinder Bahga - Member Advisory Committee, Union Home Ministry on UTs, Mr. Sanjay Goel - Chairman, Punjab Chapter, IIA Director, Ludhiana Smart City, Mr. S Gurmeet Singh Kular President, Federation of Industrial & Commercial Organisation and Mr. Kamal Chopra - General Secretary, OPA delivered added essence to the inaugural ceremony.

InterPrint Expo India held at Exhibition Ground, Sector 34, Chandigarh from 14th - 17th December 2018 was a platform for the printers to meet manufacturers and exchange dialogues.

The exhibition was organized by Offset Printers Association (OPA) of Ludhiana, in association with Udan Media & Communication Pvt. Ltd., with the support of IPAMA, AIFMP and 56 Regional Printer Associations from Northern States if India. InterPrint Expo India was also supported by, AP Tech USA, PEIAC China, Reed Exhibitions UK, CAPT China and Printing Technology Association of China.

The highlight of the event was the recognition of Presidents of various associations by way to awarding ‘Presidential Print Awards’ to the presidents of 24 different printers associations of North India. These coveted awards were presented to; Presidents of printers associations of Ambala, Mr. Sunil Chopra; Amritsar, Mr. Maninder Singh; Batala, Mr. Hardeep Singh Bhatia; Bhatinda, Mr. Jagdev Kumar; Chandigarh, Mr. Rajesh Girdhar; Dhuri, Mr. J.S.L. Bansal; Baddi, Mr. Vikram Bindal; Hoshiarpur, Mr. Sanjiv Sood; Jagraon, Mr. Joginder Singh;

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Jammu, Mr. Sanjiv Vij; Jammu, Mr. Satish Jandiyal; Kanpur, Mr. Avadesh Awasthi; Karnal, Mr. Amit Arora; Lucknow, Mr. Jawahar Lal Bhargava; Mansa, Mr. Deep Kumar Jindal; Moga, Mr. Harjit Singh; Mukatsar, Mr. Ram Parkash; Nangal, Mr. Harbhajan Singh Walia; Patiala, Mr. Parvesh Roy Mangla; Phagwara, Mr. Munish Kohli; Samana, Mr. Ashish Goyal; Sangrur, Mr. Badri Jindal; Srinagar, Mr. Shabir Ahmed and Yamuna Nagar, Mr. Vimal Vohra.

Confidence to sell is only possible through constant dialogue and communication. For seller this means establishing an honest and open information policy. For the buyer it’s a matter of dealing responsibly with the information provided. Customers now wants not just new products, but they wants further information, i.e. about processes, economy, ROI, product constituents and their environmental compatibility. It is therefore, InterPrint Expo India was organized with an aim to educate the printers about latest technologies and persuading them to adopt with the latest technologies, to cope up the international quality and production standards.

150 exhibitors participated in this 4 days trade fair with over 4000 products and services were displayed. The exhibition’s carpet area covered about 22,500 square meters. As per the available data more than 12000 printers from 39 different cities visited this 4 day show at Chandigarh.

The Dignitaries being felicitated (from L to R) Mr. Subhash Chander, Mr. Ahmad Mughira Nurhani, Mr. Raveendra Joshi, Mr. Vijay Kumar Chopra, Mr. Ashwani Gupta, Mr. C Ravinder Reddy and Mr. Senthil Kumar by the Team OPA in the background.

Some Glimpse of the InterPrint Expo India – Chandigarh (2018)

January 2019 | Volume 1 | Issue 4

Focus Manipur MANIPUR TOURISM ORGANISES CURTAIN RAISER OF MANIPUR SANGAI FESTIVAL 2018

Manipur Tourism organized the curtain-raiser of the upcoming Manipur Sangai Festival at Select City Walk Mall at Saket, New Delhi today. The event showcased the varied attracts of the festival scheduled from 21 to 30 November, 2018.

Hon’ble MP, Rajya Sabha, Govt. of India and Padma Bhushan Awardee, Mary Kom; Former Boxing World Champion and Arjuna Awardee, Ms. Sarita Laishram along with the Former Indian Football Captain, Shri P. Renedy Singh and Guinness World Record holder in Limbo Skating, Master Tiluck Keisham promoted the event at the city. Officials from Manipur Tourism along with its stakeholders shared updates on the preparations for the largest tourism festival of the state during the event.

The festival takes its name from the state’s unique, shy and gentle brow-antlered Sangai Deer (Dancing Deer). The Sangai Deer is found only in Manipur’s floating Keibul Lamjao National Park, at Loktak Lake. The festival has great profundity in showcasing its rich art and cultural heritage and celebrating the various ethnic diversities of Manipur.

Dr. Sapam Ranjan, Chairman, Tourism Corporation Manipur Ltd. stated that the festival will be inaugurated at Imphal, the capital city of Manipur on 21st November 2018. Two other districts; Bishnupur and Senapati districts of Manipur will also play host to the festival and have a line-up of events ranging from half-marathons, water-sports and trekking to other adventure activities.

Taking the festival as an opportunity, we are here to connect with our potential stakeholders in the capital city. We wish to invite them to come to our state and enjoy our cultural extravaganza.

Manipur holds a great many surprises for every visitor. The profound natural beauty of our state and the unique attractions that we have like the floating national park of Keibul Lamjao and Sangai are found nowhere else in the world, added the Chairman.

A variety of dance forms of over 34 recognised tribes of Manipur will be the special attraction of this mega tourism event. The main venue of the festival at Hapta Kangjeibung,

National Imphal entertains visitors with mesmerising performances of renowned artists from all over the world every evening. The famous Raas Leela dance of Manipur is a must watch amongst the variety of performances by folk dance artistes.

“Manipur receives the maximum number of visitors during this time of the year when we celebrate our biggest tourism festival.

The curtain raiser for this festival is organised in Delhi to create awareness amongst potential visitors about the state’s offerings as a tourist destination. Manipur is largely unexplored and offers huge opportunities for adventure, culture and rural tourism aficionados,” said Shri W. Ibohal Singh, Director (Tourism), Government of Manipur.

“Our state present huge opportunities for adventure tourism and we are exploring opportunities to associate with domestic and international adventure tourism associations. It is the right time for us to inform travellers in the region that our state is ready to welcome you all to Manipur Sangai Festival - the grandest tourism festival of the state,” he added.

A variety of performances like the famed Raas Leela, Khamba Thoibi Dance, Kabui Naga Dance, Thang Ta Show (Martial Arts of Manipur), Pung Cholom and Dhol Cholom formed part of the showcase of Manipur’s rich cultural heritage at the event at Select City Walk Mall, Saket. Master Tiluck Keisham’s Limbo Skating show formed part of the special attraction of the event. The event also saw the participation of travel agents and tour operator associations from Delhi. Air Asia sponsored two tickets (DelhiImphal-Delhi) for a couple as prize for the online promotional campaign of Manipur Sangai Festival 2018.

The state is considered one of the safest states for women and has a women only market where many businesswomen run their small vegetable stalls till late at night. The domestic tourist inflow was 1,16,652 in 2010-11, in 2017-18 this figure increased to 1,64,483. Similarly, the foreign tourist inflow increased manifold from 431 in 2010-11 to 3,787 in 2017-18.

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January 2019 | Volume 1 | Issue 4

News Brief

International

UFI, Explori present largest ever Global Visitor Insights study ▪▪ Data from over 13,000 trade show visitors globally shows shifting patterns of expectations ▪▪ Trade shows seen as stable, solid, business channel, but competing channels of interaction may see faster growth ▪▪ While there is some shift towards more “festivalisation”, the current visitor cohort values meeting business objectives over entertainment ▪▪ Concrete visitor ‘pain points’ cluster around easy-to-manage actions for organisers and venues Paris – 13 December 2018: Trade show visitors globally are reporting a stable overall satisfaction with the shows they attend - but at the same time, between 22 and 27% of show visitors from mature markets feel that shows are “getting worse”. Younger, Csuite show participants are also more likely to require trade shows to become more entertaining, while still enabling them to meet their business needs.

These are some of the core findings of the 2018/19 Global Visitor Insights Study, jointly conducted by UFI - the Global Association of the Exhibition Industry, and event research specialists Explori, that has now been released.

Based on a combination of the unique global UFI network and the global reach of the Explori customer and research base, the 2018/19 Global Visitor Insights provides the largest ever global insight into exhibition visitors. The study is based on the analysis of more than 13,000 responses from trade show visitors, combined with in-depth interviews with 29 event directors and senior marketers.

It provides many insights and take-aways for professionals within the exhibition industry, among them: ▪▪ Globally, trade shows receive a 3.86 (out of 5.00) overall satisfaction rating, and a Net Promoter Score of +7. Both values have remained stable over the past three years. Organisers appear to be doing an effective job at maintaining visitor satisfaction and advocacy; however visitors from developed markets are showing more signs of fatigue from the traditional trade show model than those from developing markets.

▪▪ Visitors rate the trade show channel as “best of class” in regards to their core business needs to network/meet people, to buy/source products, to learn/stay up to date with the industry, and to find new ideas/innovations. However, they indicate that their use of other channels will grow at a greater rate than their use of trade shows.

▪▪ The ability to source new ideas and solutions is most closely correlated with overall visitor satisfaction. Therefore, access to an appropriate number of quality exhibitors remains key MICE Affairs |

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for visitors. In parallel, the traditional model for trade shows needs to evolve to meet changing needs or audiences: preferences of younger visitors and those from developing markets are beginning to change the current balance; approach to sustainability also becomes a compelling factor in some cases.

▪▪ Organisers perceived visitors as expecting a more seamless experience and this corresponds with the areas that frustrate visitors most. Seating areas, catering, and queueing times top this list. WIFI accessibility only appears at number nine on the list of frustrations, but is more likely to be seen as an issue by younger visitors.

▪▪ Whereas event technology can have a beneficial effect on the visitor experience in many areas, there is still a general lack of awareness, functionality and execution which currently limits its value to both organisers and visitors.

Kai Hattendorf, UFI Managing Director/CEO said: “This study confirms the central role of exhibitions for visitors as their clear channel of choice for their business development. In addition to highlighting the key drivers of visitors experience and the impact of the age of visitors, the study also reports some significant regional differences, and a clear indication as to how organisers can address core elements of the way visitors experience their shows.”

Sophie Holt, Explori Global Strategy Director and report author, added: “Global Visitor Insights is the most expansive study we have yet undertaken during our partnership with UFI and we were delighted by the support from organisers around the world in helping us secure such a large response base. I would like to thank all the organisers who participated, especially those who shared their experiences, hopes and frustrations during the research interviews.

I look forward to sharing more report insights with the industry throughout the coming year.”

For the 2018 Global Visitor Insights study, 13,000 responses from trade show visitors in 135 countries have been analysed in addition to a meta-analysis of the Explori global data-set comprising visitor feedback from over 1,600 trade shows. The UFI/ Explori Global Visitor Insights are jointly researched and written

by UFI and Explori. The report is supported by The Society of

January 2019 | Volume 1 | Issue 4

News Brief Independent Show Organizers (SISO). The research series by now includes three in-depth reviews of both the exhibitors’ and the visitors’ expectations towards show organisers and venues.

A summary of the research is available free of charge at www.ufi. org/research. The full reports are available to all UFI members in the Members’ area of the UFI website at http://members.ufi.org/ members_access.aspx.

About Explori - Head-quartered in London, Explori has rapidly grown to provide scalable research solutions to event organisers worldwide. With a global client base including ITE, Clarion, Reed Exhibitions, Comexposium, Informa and Messe Frankfurt regularly contributing to their global benchmarks, Explori now holds the biggest set of exhibition performance insight in the world. This unique data-set contains over 2.5 million responses from over 2,000 trade and public expos from every major exhibition market. Explori support their clients through their offices and partners in all key exhibition markets globally. They are the official research partner of UFI, The Global Association of the Exhibition Industry and regularly provide insight to the Associa-

tion of Event Organisers (AEO), Society of Independent Show Organisers (SISO) and Association of Event Venues (AEV).

CICU organizes Machma Expo in Ludhiana

IEIA 12th Annual Member Meeting in New Delhi

About UFI – The Global Association of the Exhibition Industry: UFI is the leading global association of the world’s tradeshow organisers and exhibition centre operators, as well as the major national and international exhibition associations, and selected partners of the exhibition industry. UFI’s main goal is to represent, promote and support the business interests of its members and the exhibition industry. UFI directly represents around 50,000 exhibition industry employees globally, and also works closely with its 58 national and regional association members. More than 780 member organisations in 86 countries around the world are presently signed up as members. Over 1000 international trade fairs proudly bear the UFI approved label, a quality guarantee for visitors and exhibitors alike. UFI members continue to provide the international business community with a unique marketing media aimed at developing outstanding face-to-face business opportunities.

Dedicated News Portal for Associations, Federations & Chamber of Commerce

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January 2019 | Volume 1 | Issue 4

Destination Focus

Vietnam’s December Delight Embassy of the S.R. Of Vietnam, organized the Vietnam Tourism Roadshow in New Delhi, under the theme “Vietnam – A Charming destination for Indian tourists” followed by presentation of “PHU QUOC-The Paradise Isalnd of Vietnam” in the same month.

The new Ambassador of Vietnam to India, Nepal & Bhutan, HE Pham Sanh Chau affirmed, after nearly 30 years of renovation, from a country heavily damaged by the war, Vietnam has become one of the most dynamic economies in the region.

“Vietnam is home of 8 UNESCO world heritages, well –preserved historic relics and beautiful beaches. Indian travelers can find the affluence of Indian culture in Vietnam through Hindu temples in Ho Chi Minh city or at the My Son sanctuary as well as many Indian restaurants. Vietnam has all kinds of services to satisfy the need of foreign tourists, whether for

MICE Affairs |

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holidays, shopping, leisure, food exploration, wedding, honeymoon or for business and conference.” The number of Indian tourists to Vietnam was 110,000 in 2017 but it is estimated to increase in the coming years, thanks to the various promotional activities to be organized by Vietnam and India. HE invited Indians and especially Delhi tour operators and travel agents to take advantage of geographical proximity between India and Vietnam to promote tourism and expand their tourist business with Vietnam.

During the presentation of PHU QUOC, H.E. Pham Sanh Chau, Ambassador-Vietnam Embassy, New Delhi shared “ Phu Quoc is ready to welcome Indian tourists. Last year a few Indian tourists have visited the destination, and the response has been overwhelming. Moreover this year, one Indian wedding has been confirmed at Phu Quoc. So, it’s a start for letting Indian tourists know there is something which is new and close to nature. The destination is unexplored. And we are ready to welcome Indian Weddings and honeymooners looking out for something refreshing” “Travel Fraternity is looking forward to Phu Quoc as an addition to their selling product range, which is going to generate new visitors to the destination. We have been receiving a lot of requests from regular travelers to offer destinations like Phu Quoc and we are sure the gap shall be filled soon.

Discussing about the flight connections, Vietjet, which is a low-cost airline, shall be commencing direct flights to Vietnam very soon. This shall also help to get low airfares to the destination, which is a major challenge as on date.” quoted Mr. Sanjay Narula- Vice President Travel Agents Association of India.

January 2019 | Volume 1 | Issue 4

Featured MICE Travel Companies DELHI NCR Wonder Holiday Destination Your B2B Partner

Imran Khan FOUNDER & CEO

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Meeting Planners Private Limited

Email Id –manish@meetingplanners.in, yogesh@meetingplanners.in Telephone No – Manish Kumar Kansal (+919654235700), Yogesh Kumar (+91-9811964374) Add. – Ground Floor, DLF City Court, Sikandarpur, Gurgaon–122001 www.meetingplanners.in

This is an immense pleasure to introduce Visawaale.com, a unit of ADI group as a leading visa facilita on company. We are one stop solu on for different services like visas, a esta on, legaliza on, drop box service, FRRO, on sight implant & many others. Our highly professional & dedicated team is available 24x7 to provide assistance and to make travel hassle free & memorable.

To extend our reach, we are available with our head office in Delhi , having branches Dubai Delhi, Mumbai, Kolkata Bengaluru, Ranchi, Nagpurand many more is about to start soon in other states.

Mice Expert We are specialised in MICE & groups visas along with FIT's. For MICE /groups we have a different segment who is working dedicatedly to get the task done on time so that anyone can y with full of enthusiasm and tension free with a positive feeling to accomplish objectives of their ongoing trip.

As a service provider, we are keen to retain our travel partners by providing all information instantly with highly organised system. To facilitate visa information, we have a user friendly portal which helps user to access information at anytime ,anywhere related to any country in terms of documentation, process, fees etc.

For our business partners, we always educate, facilitate & inform with real time information in just few moments by one click on our website www.visawaale.com For any query, Please Talk With Our Expert

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The Mice Expo & Conference Email Id – pawan.kharb@adionatravels.com Office Address – 685, Adiona Tower, Sector 52, Gurugram, Haryana 122022 Contact No – 099588 85341 Website – www.adionatravels.com

by MICE Affairs MICE Affairs |

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January 2019 | Volume 1 | Issue 4

In Conversation with...

India Expo Mart- Establishing Path Breaking Milestones In Conversation with: SUDEEP SARCAR, CEO-India Expo Mart, Greater Noida Q1: Along with the growth of Exhibition Industry in India, share the key milestones achieved by IEML so far?

SS: We believe in providing our patrons with a wholesome experience, all in terms of infrastructure, quality of service as well as exposure & reach.

Sudeep Sarcar To achieve this in a holistic and socially responsible way, we take meaningful steps every day.

Thankfully, some of our achievements are rated as major pathbreaking milestones for the industry. This could include adding more expo area (new Halls), getting solar powered, engaging awarded F&B and housekeeping services, offering dedicated highspeed WiFi connectivity, introducing market outreach services - all enabling us to host high profile, high-security delegate meets; largest, high visitor volume events; multiple, concurrent events and specialized, curated shows.

Q2: SATTE 2019 is shifted to IEML for the first time. A quick reaction to the same?

SS: South Asia’s leading Travel Trade Show-SATTE, is a muchawaited annual event of the travel & tourism industry. We are honored at this opportunity to host this 26th edition of SATTE at IEML and welcome who’s-who of the travel trade. Having been awarded as ‘The Best MICE Venue’ of the year and our Chairman, Shri. Rakesh Kumar getting honored as the ‘Best MICE Person’ of the year 2018, I would say SATTE has come to its befitting home, and travel industry’s choicest venue.

Q3: IEML has also started an initiative for exhibition education. Can you share the idea behind this project?

SS: MICE industry is in dire need of well-trained manpower MICE Affairs |

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to propel the industry further. To fulfill the requirement we launched the Academy of Convention, Trade Fair, Event Research & Management (ACTERM) on April 2018. The courses offered by ACTERM are very methodically designed keeping in mind the need of trained professionals from the bottom to the top of the hierarchy. The Certificate, Diploma and PG Diploma Courses combine management theory with hands-on courses, professional internships, and a business specialization. We are also in the process to introduce UGC recognized BBA & MBA in Trade Fair, Event and Convention Management (TEC).

Q4: With Pragati Maidan coming up with upgraded infrastructure and IICC also coming up in Dwarka, do you feel the competition is going to exceed in a big way or the added venue infrastructure will create opportunities for new projects related to conference and exhibition sector?

SS: Absolutely yes! With the addition of new centers, India is poised to cater to the world demand for exhibitions & conventions and this will, in turn, surge its economic value.

The competition will only give each venue the opportunity to achieve higher standards. Opportunities are waiting in the wings as MICE space in India is set to triple over the next two to three years and the sector is poised for robust growth. Soon north India will be the hub for the MICE sector and IEML will continue to be an exemplary facility. But of course, ‘Ambitions must be set higher after every level that is reached’. We have higher aspirations. As they say, the sky is the limit.

Below yellow lines to be highlighted in commas as in sample (Opportunities are waiting in the wings as MICE space in India is set to triple over the next two to three years and the sector is poised for robust growth. Soon north India will be the hub for the MICE sector and IEML will continue to be an exemplary facility.)

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India's leading trade show on Business, MICE and Luxury Travel.

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BLTM, unlike other shows in this category so far, is not a table top show, but a full format booth and pavilion based show, at even be er pricing and inclusion. (According to industry analysts, table top shows do not do justice to seller brands, hence full format shows are most popular globally).

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January 2019 | Volume 1 | Issue 4

In Conversation with...

Mr. Volkan Ataman, President of Tourism Media Group

AME- 2019 Q1: Please share key highlights of AME 2019?

ACE of M.I.C.E. is the leading MICE industry tradeshow of Turkey and the surrounding region gathering MICE professionals for six years since its launch in 2014. The show is gearing up for its sixth edition on 20-22 February 2019 at Istanbul Congress Center (ICC) – Istanbul, Turkey. ACE of M.I.C.E. will welcome around 250 exhibiting companies and 200 International and 500 local buyers will be hosted to engage B2B meetings with the exhibitors.

For its sixth birthday, ACE of M.I.C.E. has renewed its face and will be hosting the global MICE industry with a new design that has developed under the motto of, ‘Connecting Dots’. As being the foremost B2B platform of the regional MICE industry, the trade show will be gathering professionals in an intensive 3 day program which is full of networking and business interactions.

Besides thousands of B2B appointments will take place during the show, participants will enjoy fascinating sessions in the Speakers’ Corner and various networking events.

For its sixth edition the trade show set itself the ambitious goal of bringing together the global MICE industry and introduces latest innovations on the event and experience design to its participants.

specific needs. ACE of M.I.C.E. offers a significant opportunity for all of its exhibitors and buyers to experience Istanbul besides expanding their business network. Meeting and event professionals will also gain inspiration and ideas through the fascinating sessions which will take place in the Speakers’ Corner As ACE of M.I.C.E. Exhibition we are the only knowledge hub of the regional MICE industry with our comphrehensive Speakers’ Corner Program covering different themes every year and host globally known professionals to deliver their expertise before the audience. This year we build up an intensive program ith a mott of ‘Do You Want to Hear From the Best?’ aiming to introduce the lates innovations including Artificial Intelligence (AI), multimedia tecnhologies.

Professionals of the top global event companies are lined up talk at the event and to deliver their unique expertise on the topics. Speakers include Jason Popp, International Vice President at GES; Anna Ratala, Main Organizer of SLUSH Singapore; Johanna Marsal, Senior Producer at Moment Factory; Caspar Mason, Creative Strategy Director of Jack Morton Worldwide; Tahira Endean, Author of Intentional Event Design; will be there at the Speakers’ Corner to address the ACE of M.I.C.E. audience.

Q 2: What are you expectations this year from the show?

We will ensure that our participants to increase the volume of business by meeting right buyers within the framework of our International Hosted Buyer Programme. We focused to increase the ROI of exhibitors by generating programs based on their

Q3: AME has created a niche for itself in the market.

The show has grown manifold since the inception?

How this has been made possible?

The exhibition has kicked off unusually productive and had a great potential to be one of the leading global MICE industry

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January 2019 | Volume 1 | Issue 4

trade-show. Although, beginning by the 2015 we were not luck since Istanbul has experienced several unfortunate events including a disastrous terrorist attacks, a coup attempt our exhibition progressed for even better every year despite these incidents.

In 2018, more than 10.000 MICE professionals and participants visited the exhibition. 220 international and local firms providers exhibited during the show and there were 200 International hosted buyers from 41 countries and 417 local buyers. 3896 B2B meetings were set during the three day show.

There is a huge effort behind the growth of the ACE of M.I.C.E. every year. My perspective as a manager is to put the benchmark into very high which will make the all strategy, plan and effort that we can put into action cordially high as well. I think this is the first pillar behind the establishment of this niche. Simply, hard work and relevant dream to achieve.

Second pillar is the Turkey as a MICE destination it has been also deriving huge power to our organization to become one of the successful MICE industry trade shows. ACE of M.I.C.E. is the only platform in Turkey where the local industry providers can exhibit their services to the global markets.

Q4: What’s the relevance of AME for India market?

How has been the response so far?

India is one of the prior markets for Turkish MICE industry right now since there is a huge interest from India to Turkey especially for weddings and meetings. Indian companies are making the huge part of the International Hosted Buyer Program and we do also had some exhibitors from Indian market in the previous years.

Response for our efforts to market ACE of M.I.C.E. to the Indian has been quite positive since we do received a lot of applications for the International Hosted Buyer Program.

Whereas, we are lack of exhibitors from India at the moment and we would like work with Indian providers to exhibit in our show. I should say that Turkey is a growing country and its MICE market is growing in parallel with the economy. I call all of the Indian MICE companies, CVB’s and service providers to work with us.

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January 2019 | Volume 1 | Issue 4

Upcoming Exhibitions Upcoming Trade Shows in India GGJS Gujarat Gold Jewellery Show Ahmedabad

04. - 06. January 2019 | Trade fair for jewelry and gems Gujarat University Convention and Exhibition Centre, India Rubber Expo Mumbai

17. - 19. January 2019 | International Exhibition and Conference on Rubber Technology, Machineries and Products Bombay Convention & Exhibition Centre BCEC, IFEX Greater Noida

18. - 20. January 2019 | International exhibition on foundry technology, equipment and supplies India Exposition Center, Energy Storage India New Delhi

21. - 23. January 2019 | Trade fair with congress for production and storage of renewable energy India Habitat Centre, Elektrotec Coimbatore

24. - 27. January 2019 | International electrical and electronics fair Codissia Trade Fair Complex, Bangalore Fashion Week Bangalore

24. - 27. January 2019 | Asia’s biggest fashion and lifestyle fair Sheraton Bangalore Hotel At Brigade, Tooltech Bangalore

24. - 30. January 2019 | Trade fair for tooling technology BIEC - Bangalore International Exhibition Center,

03. - 05. February 2019 | India’s Premier Exhibi-

GTE Garment Technology Expo New Delhi

tion and Conference on Logistics

22. - 25. February 2019 | Garment Technology Expo NSIC Exhibition Ground,

Pragati Maidan Exhibition Center India Food Forum Mumbai

05. - 06. February 2019 | Food and beverage sector trade show Renaissance Mumbai Convention Centre, Petrotech Greater Noida

10. - 12. February 2019 | Exhibition and conference on petrochemicals India Exposition Center Automotive Engineering Show New Delhi

India Electronics Week IEW Bangalore

26. - 28. February 2019 | An Indian Expo For The Global Electronics Industry KTPO Trade Center, Indiaplast Greater Noida

28 Feb. - 04 Mar. 2019 | Plastics Trade Fair India Exposition Center, Acrex India Mumbai

tive and factory modernization

28 Feb. - 02 Mar. 2019 | trade fair for air conditioning and refrigeration Bombay Convention & Exhibition Centre BCEC,

Pragati Maidan Exhibition Center,

Professional Beauty India Bangalore

ACMA Automechanika New Delhi

04. - 05. March 2019 | Beauty Industry Trade Show Manpho Convention Centre,

14. - 16. February 2019 | Trade fair for automo-

14. - 16. February 2019 | International trade fair for the automotive industry Pragati Maidan Exhibition Center Bio Pharma Mumbai

20. - 23. February 2019 | Biotechnology and pharmaceutical fair Bombay Convention & Exhibition Centre BCEC,

Imtex Bangalore

WaterEx World Expo Mumbai

24. - 30. January 2019 | Trade fair for metalcutting machinery BIEC - Bangalore International Exhibition Center,

20. - 23. February 2019 | Fair of Water Manage-

Glasspex India Mumbai

06. - 08. March 2019 | Trade fair for glass Bombay Convention & Exhibition Centre BCEC, Jewellery & Gem Fair Chennai

08. - 10. March 2019 | International Jewelry Fair Chennai Trade Center, F & A Show Bangalore

Bombay Convention & Exhibition Centre BCEC

08. - 10. March 2019 | Fabrics and Accessories Trade Show KTPO Trade Center,

25. - 27. January 2019 | International exhibition and symposium on architecture, construction and engineering Hitex Exhibition Center

Industry Automation & Control Mumbai

Medicall New Delhi

20. - 23. February 2019 | Fair of industrial automation

08. - 10. March 2019 | Medical Equipment Expo Pragati Maidan Exhibition Center,

PDLAX-ASIA Sahibzada Ajit Singh Nagar

Bombay Convention & Exhibition Centre BCEC,

Future Factory India Mumbai

Acetech Hyderabad

29. - 31. January 2019 | International exhibition on poultry and feed technology Messe Global Exhibition Center

ment Industry

India Stonemart Jaipur

20. - 23. February 2019 | Fair for Engineering

11. - 12. March 2019 | Driving manufacturing processes of the future Bombay Convention & Exhibition Centre BCEC,

31 Jan. - 03 Feb. 2019 | International exhibition of stones and stone processing Jaipur Exhibition & Convention Centre,

and construction

ad:tech Gurgaon

IILF India International Leather Fair Chennai

Chemtech World Expo Mumbai

01. - 03. February 2019 | Leather fair Chennai Trade Center

20. - 23. February 2019 | International Chemis-

Printpack India Greater Noida

01. - 06. February 2019 | International exhibition on printing and packaging technology India Exposition Center UpperCrust Food & Wine Show Bangalore

Engineering Procurement & Construction EPC Mumbai

Bombay Convention & Exhibition Centre BCEC,

try Fair Medical Fair India New Delhi

21. - 23. February 2019 | International exhibition

IESS Indian Engineering Sourcing Show Chennai

and conference for clinics, hospitals and health

Logistics New Delhi

Pragati Maidan Exhibition Center,

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HPCI India Mumbai

14. - 15. March 2019 | Home and Personal Care Ingredients Bombay Convention & Exhibition Centre BCEC,

Bombay Convention & Exhibition Centre BCEC,

01. - 03. February 2019 | Food & Wine Show The Lalit Ashok Bangalore, MICE Affairs |

14. - 15. March 2019 | Fair for interactive advertising and marketing Leela Ambience

centers

14. - 16. March 2019 | International trade fair for mechanical engineering Chennai Trade Center,

January 2019 | Volume 1 | Issue 4

Upcoming Exhibitions Upcoming Travel Shows World Wide Ferien-Messe Wien Int’l Tourism Fair Vienna January 10-13, 2019, Vienna, Austria, Messe Wien Vakantieberus Tourism and Recreation Fair January 10-13, 2019, Utrecht, Netherlands Royal Dutch Jaarbeurs Exhibition & Convention Centre Reiselivsmessen Oslo Norway Int’l Travel Fair January 11-13, 2019, Fornebu, Norway Telenor Arena

February 01-03, 2019, Riga, Latvia psala International Exhibition Centre Reiselivsdagen Stavanger Norway Int’l Travel Fair February 02, 2019, Stavanger, Norway Tourism. Leisure. Hotels Int’l Specialized Exhibition of tourism, leisure and hotel industry February 07-10, 2019, Chisinau, Moldova

The Outdoor Adventure Show The Outdoor Adventure and Travel Show 02.Mar - 03.Mar, 2019, Vancouver, Canada ITB Berlin The world’s leading travel trade show 06.Mar - 10.Mar, 2019, Berlin, Germany Sport & Fun Sport Festival and Activity Fair 08.Mar - 10.Mar, 2019, Ried, Austria

Tourest Int’l Travel Trade Fair February 08-10, 2019, Tallinn, Estonia, Estonian Fairs Centre

Intourmarket (ITM) Int’l Trade Fair for Travel & Tourism 09.Mar - 11.Mar, 2019, Moscow, Russia

TTF Travel & Tourism Fair February 08-10, 2019, Chennai, India

MITT Moscow Int’l Travel & Tourism Exhibition 12.Mar - 14.Mar, 2019, Moscow, Russia

IMTM Int’l Mediterranean Tourism Market 12.Feb - 13.Feb, 2019, Tel Aviv, Israel

BTL Lisboa Travel Market 13.Mar - 17.Mar, 2019, Lisbon, Portugal Salon Mondial du Tourisme Int’l Travel fair 14.Mar - 17.Mar, 2019, Paris, France

Caravana Caravan and Camping Exhibition January 17-22, 2019, Leeuwarden, Netherlands

Convene Baltic Sea Region Exhibition for Meetings, Events and Incentives 13.Feb - 14.Feb, 2019, Vilnius, Lithuania, Vert, Bleu, Soleil The Holiday and Tourism Trade Fair 14.Feb - 17.Feb, 2019, Liege, Belgium

BLTM Business and Luxury Travel Mart January 18-19, 2019, New Delhi, India

TTF Travel & Tourism Fair 15.Feb - 17.Feb, 2019, Bangalore, India

Vakanz Tourism Fair January 18-20, 2019, Luxembourg, Luxembourg

f.re.e Fair for Leisure and Travel 20.Feb - 24.Feb, 2019, Munich, Germany

The Outdoor Adventure Show The Outdoor Adventure and Travel Show 16.Mar - 17.Mar, 2019, Montreal, Canada

Grenzenlos Experience and Information Fair for Holiday and Travel January 18-20, 2019, St. Gallen, Switzerland

Ace of M.I.C.E. Exhibition Ace of M.I.C.E. Exhibition 20.Feb - 22.Feb, 2019, Istanbul, Turkey Holiday World Central Europe’s Premier Tourism Industry Event 21.Feb - 24.Feb, 2019, Prague, Czech Republic

CMT - Die Urlaubsmesse Holiday, Caravanning, Motoring and Tourism January 12-20, 2019, Stuttgart, Germany GO Int’l Travel Trade Fair January 17-20, 2019, Brno, Czech Republic Trade Fairs Brno Matka Nordic Travel Fair The Finnish Int’l Travel Fair January 17-20, 2019, Helsinki, Finland

OCA Camping and Leisure Exposition January 18-20, 2019, St. Gallen, Switzerland OTM Outbound Travel Mart January 23-25, 2019, Mumbai, India Fitur Int’l Tourism Trade Fair January 23-27, 2019, Madrid, Spain IFEMA Feria de Madrid Vakantiesalon Vlaanderen Int’l Holiday Fair January 24-27, 2019, Antwerp, Belgium ITF Slovakiatour Int’l Travel Fair January 24-27, 2019, Bratislava, Slovakia INCHEBA EXPO Bratislava Reisemesse Dresden Dresden Travel Market January 25-27, 2019, Dresden, Germany Messe Dresden EMITT East Mediterranean Int’l Tourism and Travel Exhibition January 31-February 03, 2019, Istanbul, Turkey Tüyap Fair Convention and Congress Center TTF Travel & Tourism Fair February 01-03, 2019, Ahmedabad, India India Travel Mart ITM Int’l Travel and Tourism Exhibitiion February 01-03, 2019, Ahmedabad, India Balttour Int’l Travel Trade Fair

Travel / Utazás Int’l Tourism Exhibition 21.Feb - 24.Feb, 2019, Budapest, Hungary TTR Romanian Tourism Fair 21.Feb - 24.Feb, 2019, Bucharest, Romania International Fair of Tourism (ITTFA) / Sajam Turizma Int’l Travel Trade Fair 21.Feb - 24.Feb, 2019, Belgrade, Serbia Beo Wine Fair Wine and Wine Distillate Presentation. Wine Tourism Promotion 21.Feb - 24.Feb, 2019, Belgrade, Serbia The Outdoor Adventure Show The Outdoor Adventure and Travel Show 22.Feb - 24.Feb, 2019, Toronto, Canada Ferie for Alle Tourism & Travel Fair 22.Feb - 24.Feb, 2019, Herning, Denmark TTF Travel & Tourism Fair 22.Feb - 24.Feb, 2019, Calcutta, India India Travel Mart ITM Int’l Travel and Tourism Exhibitiion 22.Feb - 24.Feb, 2019, Chandigarh , India Camp & Caravan stanbul Camp and Caravan Equipments, Outdoor Product Supplies 23.Feb - 03.Mar, 2019, Istanbul, Turkey

Prime Travel Market Luxury Tourism Workshop 15.Mar - 15.Mar, 2019, Baku, Azerbaijan

Urlaub Freizeit Reisen Tourism Trade Fair of the Region 20.Mar - 24.Mar, 2019, Friedrichshafen, Germany British Tourism & Travel Show British Travel Trade Fair 20.Mar - 21.Mar, 2019, Birmingham, United Kingdom MFCC Amitex Exhibition Travel Exhibition 21.Mar - 24.Mar, 2019, Ta’ Qali, Malta Yenisey / Travel Exhibition 21.Mar - 24.Mar, 2019, Krasnoyarsk, Russia BMT Mediterranean Tourism Market 22.Mar - 24.Mar, 2019, Naples, Italy B-Travel Int’l Tourism Show in Catalonia 22.Mar - 24.Mar, 2019, Barcelona, Spain The Outdoor Adventure Show

The Outdoor Adventure and Travel Show 23.Mar - 24.Mar, 2019, Calgary, Canada G.A.T.E. & Gusto

National Trade Fair for Gastronomy, Foodstuff, Hotel Industry and Tourism 24.Mar - 26.Mar, 2019, Foggia, Italy IBTM Arabia

Gulf Incentive, Business Travel & Meetings Exhibition

25.Mar - 26.Mar, 2019, Abu Dhabi, United Arab Emirates UITT

Ukraine Int’l Travel & Tourism Exhibition 27.Mar - 29.Mar, 2019, Kiev, Ukraine GLOBalnie

Int’l Fair of Tourism, Sport, Sailing and Tourist Equipment 29.Mar - 31.Mar, 2019, Katowice, Poland

MICE Affairs |

47

Creating an Effortless Customer Experience-Rainbow

Every business enterprise wants to retain their customers, through innovative techniques, suggestions or experience and travel business is no exception. Driving loyalty by delighting customers-exceeding their expectations is difficult yet costly affair, worse, it’s not successful in achieving the desired objectives. An effortless experience is the solution to customer loyalty.

“High budget spends promise memorable experience”. Be at variance with this statement, Indian Travel companies are implementing innovative methods to please their customers. Mice Affairs team is putting an efforts to highlight such stories. In this article, we shall be recognizing such initiatives; Rainbow Trade Fair Tours is the first one to qualify for this story…..

Rainbow Trade Fair Tours, India makes strong presence in Medica 2018, Dusseldorf with 158 business visitor and exhibitors Medica, as the name defines, the largest medical and surgical industry show from Germany is witnessing huge crowd from different countries with each passing year. The show is known for advanced technological innovations in medical sector and has been the key sourcing and networking opportunity for the trade. Indian businessmen have been marking their presence in this show since long. Medica has also proved to be a platform for innovation in medical industry. Moving in the direction of Innovation, Rainbow Trade Fair Tours from India , surprised their clients in Germany with experiences like “Chai Pe Charcha”.

Speaking on this occasion Mr. Sundesh from Rainbow Tours commented “We have been organizing delegation to Medica since inception of our company and this has been our most loveable project. This time we have the largest delegation from India of 158 delegates. Rainbow has been trying to create niche experiences for the clients with minimal efforts, yet memories to last forever. Events like “Chai Pe Charcha” are well received and appreciated by our valuable clients from the medical industry. We plan to continue with such experiments for other projects too. “

30th MAY - 02nd JUNE 2019 PRAGATI MAIDAN, NEW DELHI

Electric Vehicle Expo

30 MAY - 02nd JUNE 2019 th

PRAGATI MAIDAN, NEW DELHI

30th MAY - 02nd JUNE 2019 PRAGATI MAIDAN, NEW DELHI

30th MAY - 02 JUNE 2019 PRAGATI MAIDAN, NEW DELHI

RNI No: UPENG/2018/75911