MICE AFFAIRS DEC 2020 by Mice Affairs Media Group India

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DEC 2020 Vol 3 | Issue 3 Meeting Incentive Conference Exhibition Industry Magazine

MICE AFFAIRS TOP

Marina Bay Sands Unveils Future Ready Tech Enhanced Meetings BRIA 2020

NOTCH

MICE

#MakingIndiaProud

New UFI President

Reveals Plans for Exhibition

Industry, in a candid

PROFESSIONAL RECOGNITION

conversation

SEASON 1

Singapore Forging A New Standard for Business Events

Anbu Varathan

CONGRATULATIONS 1

TO NEW UFI PRESIDENT

#MakingIndiaProud

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EXHIBITION www.miceaffairs.com

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CONTENTS

Editorial

Sachin Manocha Publisher & Editor Associate Editorial

Ms.Anjali

Publisher & Editor Marketing Team

Mr.Raj Kumar

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Trade buyers eagerly return to HKCEC Physical trade fairs gave Hong Kong’s exhibition activities strong reboot Covid 19 vaccine news created an immediate increase in meetings confirmations and bookings in UK and USA

The inaugural edition of PHIC Expo (19-21 NOV2020)

South Africa welcomes All International leisure and business travellers !

GLOBAL DMC PARTNERS’ SEVENTH ANNUAL CONNECTION VIRTUALLY ADDRESSES INDUSTRY CHALLENGES AND OPPORTUNITIES

TCEB sets up the first milestone of “Thailand LOG-IN Events” to energize the economy with trade exhibitions

TBO GROUP HOSTS A NETWORKING EVENT TO RECONNECT AND BOND FOR A SWIFT REBOUND

HISTORIC VIRTUAL JAPEX LIVE 2020 A SUCCESS

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Web Support

MAURITIUS WINS FOUR AWARDS AT THE WTA 2020

AIM Group realised the “FIMP House”

Marina Bay Sands unveils futureready tech-enhanced meetings Mixed Reality (MR) capabilities set to revolutionise and enhance hybrid event experiences

Singapore looks ahead to the future of travel

Hamburg recognised as Germany strongest city brand

Helping business travel manager to navigate England’s new regional Covid tiers

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EXCLUSIVE CONVERSATION MICE AFFAIRS SPEAKS TO NEW UFI PRESIDENTMr. ANBU VARATHAN Exclusivity is the NewLuxury in Monaco

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Mr.B Pandey Published and Owned By: Avighna Business Promotion Experts, LGF 51 Wave Silver Tower Sec 18, Noida INDIA, www.miceaffairs.com ; Periodicity Quarterly Mice Affairs is printed and published by Sachin Manocha on behalf of Avighna Business Promotion Experts and printed at D 86 sector 10 Noida 201301 and published at Lgf 51 wave silver tower sec 18 Noida. Editor Sachin Manocha

Disclaimer The opinions, beliefs and viewpoints expressed by the various authors and forum participants in this magazine do not necessarily reflect the opinions,beliefs and viewpoints of Mice Affairs Team Members. The publisher does not accept any responsibility for any errors of translation. Publisher disclaims liability for incidental or consequential damages and assumes no responsibility or liability for any loss or damage suffered by any person as a result of use of the information provided in the magazine. The publisher reserves the rights to accept or decline any editorial/ advertising material. Acceptance of any material whether editorial or advertising does not imply any endorsements from our side. We welcome letters to editor. All rights reserved . 4

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With its skilled workforce, world-class facilities and commitment to safety, Singapore can lead the way in organising business events in the new normal. Ms Katariina Rohrbach Managing Director Hannover Fairs Asia-Pacific Pte Ltd

SINGAPORE:

FORGING A NEW STANDARD FOR BUSINESS EVENTS In these extraordinary times, Singapore continues to stand as a premier business events destination connecting the world to Asia. While COVID-19 has altered the events landscape, the fundamentals that have made Singapore successful – our vibrant business environment, outstanding infrastructure and futureready workforce – remain unchanged.

Raising the bar for health and safety As international business travel resumes, you can trust that Singapore will safeguard the well-being of visiting delegates and staff. We remain committed to upholding the highest standards of health and safety and to giving all our visitors peace of mind when they come to the Lion City. Hotels, restaurants, exhibition halls and www.miceaffairs.com other establishments have adopted new Safe Management Measures, such

as social distancing and heightened cleaning of premises, to ensure reduced public health risk. Beyond these, the Singapore Government also launched SG Clean, a national mark of excellence for cleanliness, hygiene, and infection control.

Innovating for the future of business events Singapore’s events industry is also implementing unique solutions to meet the emerging demands of a new era of business travel. Local companies are reinventing themselves – from enhancing digital offerings to developing forwardlooking concepts for hybrid and virtual events. For example, in June, homegrown event organiser Web in Travel (WiT) engaged more than 750 tourism business leaders Vol 3 Issue 3 to discuss the future of the industry in a global virtual summit. During the dinner

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break, WiT sent curated care packages to Singapore-based attendees and later even held a virtual dance party. With this mindset of continuous innovation, it is no wonder that Singapore was recently named the world’s most competitive economy for the second consecutive year (IMD World Competitiveness Ranking, 2020). Singapore is where great minds converge, connect and create the future of business. Plan your next business event at VisitSingapore.com/MICE.

From the Desk of

Editor

Welcome to another issue of your beloved and MICE focused magazine “MICE AFFAIRS” With new developments across various parts of the Globe, MICE industry seems to be heading towards Restart or a new start. Organizers, Destinations, Associations are working in conjunction for the right sentiments to be developed and set the industry moving towards positive path. Talking about India, Big news of the month is appointment of Mr. Anbu Varathan, Director General and CEO, IMTMA as President of UFI, global association of exhibition industry. Our heartiest congratulations to Mr. Varathan for new role and making india proud. On the event side, Hitex Hyderabad successfully organized the first physical show last month. Overseas, Kintex Korea has already concluded 4 exhibitions in physical format & Singapore ITB Asia is the latest entry to physical show with new norms following SOP’s of respective countries. Travel Sentiments are accumulating gradually along with some current announcements on vaccinations, has really added to more positive outcomes. More companies are in the final race of trials. Hope its launched soon to prevent covid. “Recognition is the greatest motivator” working on the same lines, we have launched various recognition programs for industry players, one of them TNMPTop Notch MICE Professionals, BRIA 2020 and Engagement Excellence Awards. Our team is working whole heartedly on these subjects and due coverage is guaranteed to all the achievers. Do check out this issue and upcoming ones for the complete coverage. Last, would like to share Mice Affairs Media group has been recognized as Rising Media Outlet recently. Thanks to all subscribers and supporters for the love and support. Stay Safe and Keep Reading..Mice Affairs! www.miceaffairs.com

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Expo News

Trade buyers eagerly return to HKCEC Physical trade fairs gave Hong Kong’s exhibition activities strong reboot

The four trade shows had been concluded successfully with good attendance.

Following a series of well attended physical trade and consumer exhibitions in October, another four trade fairs were held successfully at the Hong Kong Convention and Exhibition Centre (HKCEC) during 11 - 13 November 2020. They were Restaurant & Bar Hong Kong X Gourmet Asia 2020, Natural & Organic Asia 2020, Build4Asia 2020, and Retail Asia Conference and Expo 2020 organised by Informa Markets, attracting hundreds of exhibitors, and thousands of local trade buyers from food & hospitality, health & wellness, retail and innovative building technology sectors.

Hong Kong Convention and Exhibition Centre (Management) Limited (HML) has worked closely with the organiser, Informa Markets, to reschedule the four exhibitions impacted by the pandemic and to implement stringent and effective preventive measures to enable face-to-face networking and deal-making opportunities for participants. Ms Monica Lee-Müller, HML’s Managing Director, is excited about the long-awaited reboot of trade fairs at the HKCEC, “We highly appreciate organisers’ support and confidence in the HML team to open the many trade fairs at the HKCEC

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Expo News

The four exhibitions provided a face-to-face networking and deal-making opportunities for trade exhibitors and buyers.

even without the participation of overseas exhibitors and buyers under the travel restriction. HML is committed to provide our world class services, to create and recreate events, being flexible in scheduling and offering event organisers and attendees a safe, hygienic and comfortable environment to make connection and conduct business. We are excited to see the launch of the bilateral Air Travel Bubble between Singapore and Hong Kong on 22 November, and we hope it will soon be extended to cover Mainland China and othercountries to restart the Hong Kong exhibition industry.â&#x20AC;&#x153; Some 25 exhibitions and other corporate events and banquets have been confirmed at the HKCEC from October to December 2020. With the Hong Kong Governmentâ&#x20AC;&#x2122;s Convention and Exhibition Industry Subsidy Scheme, which has just been extended until end of 2021, more exhibitions and international conferences are expected in the coming months.

Stringent precautionary and safety measures have been implemented.

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Meeting News

Covid 19 vaccine news created an immediate increase in meetings confirmations and bookings in UK and USA

etc.venues saw a noticeable increase in bookings for meetings and events for both its UK and New York venues immediately after the news of the imminent availability of a Covid 19 vaccine. Adam Simpson, Director of Marketing and US Sales says: “The organisers of several major events provisionally booked for Q2 and Q3 2021 confirmed them while at the same time there was an influx of new enquiries and bookings for Q1 onwards. “This clearly demonstrates that, given a reason to be more confident, event planners are ready to

return to running live and hybrid events as soon as they feel safe to do so. It’s very encouraging.” etc.venues has continued to host many meetings for less than 30 people throughout recent months, both in-person and hybrid. The company has also gained a supplementary source of revenue from bookings for its rooms as workspace as a result of changes to requirements and working practices resulting from Covid-19. It has acquired £2m of bookings from businesses of all sizes for workspace for the second half of 2020 and many of these regular bookings are set to continue into 2021.

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IN CONVERSATION

MICE AFFAIRS SPEAKS TO NEW UFI PRESIDENT- Mr. ANBU VARATHAN www.miceaffairs.com

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Interview MA:Congratulation on your new role as UFI President. New Role with new and extra responsibilities in unprecedented time. What would be your key focus area as UFI President ? AV:Thank you very much. Indeed it is an honour and a privilege to lead UFI, the global association for exhibitions. UFI brings together those who build, maintain and support the world’s market places trade show organisers, venue owners and operators, service providers, and national as well as international associations of the exhibitions sector. We live in extraordinary times when countries are facing economic challenges and global disruptions created by the outbreak of the coronavirus pandemic. It is extremely crucial to keep confidence level high and spearhead policy advocacy in a focused manner with government and other stakeholders. Primarily four areas that I am most passionate about as we get on to tackle the challenges presented before us are Resilience (which is the characteristic of our exhibition industry), Leadership (purpose driven leadership), Technology (enhanced use of digital technology), and Community (having a deeper connection with community), and the impact these will create 11

on our local and global environment. These four focus areas aren’t a recent focal point, they have set the broad directions for several of UFI’s initiatives over these years, some of them ongoing and some long-term. I’ll be endeavouring to drive this to its next level. MA: UFI being a global body of exhibition stakeholders is getting an Indian President for the first time, what does that mean for Indian Exhibition Industry? AV:Europe, America and some countries in Asia have been examples of what exhibitions can do for generating revenues. Exhibitions held in these regions have uplifted various industry sectors and boosted the economy. Indian exhibition industry is evolving, year-on-year there has been a steady growth which is perhaps evident from the increasing exhibition portfolios and entry of new players into the market due to which exhibitions are getting more organised. I would during my tenure as UFI President take this to the next level. UFI board, by selecting an Indian to head its initiatives, has provided Indian exhibition industry to become more vibrant, stronger and get its due recognition at the global level.

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MA: For Indian Exhibition Industry, right infrastructure for shows is always a challenge. Any plans by UFI Indian President in that direction? AV: Exhibition infrastructure in India has undergone a transformation in the last decade. The industry has been growing significantly with new shows being organised in various industry sectors by domestic and foreign players. Also, central and state governments, considering the importance of exhibitions for trade and economic development,are building exhibition centres in partnership with private companies. As an international body, UFI will guide and work closely with the government and trade associations for further strengthening this move. MA: What’s the key message from the desk of UFI President for Global Exhibition Industry? AV: Exhibition must maintain its patience levels, stay strong and show resilience in face of adversities besides following a purpose driven leadership to sail through in tough times.

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Destination News

South Africa welcomes

All International leisure and business travellers ! South African Tourism (SATourism is delighted by government’s recent announcement that South Africa is now open to all international leisure and business travellers from all over the globe. The opening of all international travel follows President Cyril Ramaphosa’s announcement that South Africa would be moving to augmented alert level 1, thus opening up international borders for all countries from 11 th November 2020.

“We are excited by the full opening of our international borders because this is a strong testament of the fact that we are open for both business and leisure travel.This opening brings certainty for South Africa, as a travel destination putting us back on the map and on the radar for many travellers who want to come explore our beautiful country,” says SA Tourism Chief Executive Officer, Mr Sisa Ntshona.

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All travellers coming into the country will need to supply a negative PCR (polymerase chain reaction) COVID test not older than 72 hours from the date of departure from their country. All requirements for entering South African can be found here. “We know that now more than ever, traveller behaviour is influenced by trust and confidence so our country has put in place globally-benchmarked health and safety protocols. We thank all partners here in South Africa and across the

world for their ongoing support and patience. As we gradually welcome tourists and business travellers from all over the world, we look forward to engaging with our partners once again as we work together to package South Africa for various tourists’ needs,”adds Ntshona. “While we know that there won’t an immediate influx of tourists as other countries are now experiencing second waves

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of the pandemic and have imposed travel restrictions for their citizens, we look forward to welcoming those tourists that are able to come. They can finally get to enjoy the wide open spaces, scenic landscape, unique and authentic cultural experiences that South Africa has to offer,” concludes Mr Ntshona. South Africa recently won big at this year’s World Travel Market including Sun City voted as Africa’s leading casino resort, Plettenberg Bay as Africa’s leading beach destination and

Durban voted as Africa’s leading city destination. Earlier this year South Africa took top spot when booking company Tourlane asked its community where their perfect pos -coronavirus trip destination would be. The survey saw South Africa as the go-to safari destination, packed with outdoor adventures, applauded for pristine and well-kept beaches.

Radeecal Communication

Gets Recognized during one of the Event in China for virtual Exhibition platform as well as creative marketing

The inaugural edition of PHIC Expo (19-21 NOV2020) concluded successfully in Hitex Hyderabad

PHIC Expo is dedicated to innovation, solutions and best practices in infection control and decontamination, and brings together industry leaders, experts, exhibitors, buyers, government officials and delegates.This is first trade exhibition cum conference in physical mode post covid.

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Global News

TCEB geared up to host AFECA AGM 2021

Thailand Convention and Exhibition Bureau (TCEB), in collaboration with the Thai Exhibition Association (TEA) and Thailand Incentive and Convention Association (TICA), bid the right to organise the 16 th AFECA Annual General Meeting at Bangkok in 2021. AFECA Annual General Meeting is a gathering of professionals in the exhibition and convention industries from all over Asia by The Asian Federation of Exhibition and Convention Associations or AFECA. The federation is established by associated organisations with more than 155 members from 19 countries across Asia.

through the annual meeting in Bangkok 2021 as the host city. Hosting AFECA AGM 2021 will be part of the MICE industry strategy for the next year. This plan focuses on international events bidding for proclaiming to the world about Thailand potential in the MICE industry as the hub of the exhibition and convention industries in Asia through the host city, Bangkok. Also, MICE industry plays a significant role in the economy by leading more investments, connecting business networks worldwide, distributing income to the regional areas, introducing innovations, stimulating creative economic development, and strengthening the MICE industry sustainably.

TCEB has proposed the meeting concept of “ASIA UNITE” for the bidding, highlighting the unity of MICE industry leaders in Asia with the common goals. They are to thrive amidst the global pandemic of COVID-19 and to establish the platform of knowledge for expanding businesses, especially exhibitions and conventions, successfully and sustainably

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TCEB has proposed the event concept of “ASIA UNITE” for the bidding, highlighting the unity of MICE industry leaders in Asia with the common goals. They are to thrive amidst the global pandemic of COVID-19 and to establish the platform of knowledge for expanding businesses, especially exhibitions and conventions, successfully and sustainably through the annual meeting in Bangkok 2021 as the host city. The AGM will be part of the MICE industry strategy for the next year. This plan focuses on international events bidding for proclaiming to the world about Thailand potential in the MICE industry as the hub of the exhibition and convention industries in Asia through the host city, Bangkok. Also, MICE industry plays a significant role in the economy by leading more investments, connecting business networks worldwide, distributing income to the regional areas, introducing innovations, stimulating creative economic development, and strengthening the MICE industry sustainably.

Announcement

SITE announces new Board of Directors for 2021 The DMC Network’s Aoife Delaney, CIS, CITP will take the reins at SITE in January 2021. It’s a special moment for the Delaney family as 29 years ago, in 1992, Aoife’s Dad, Patrick Delaney, CIS, CITP, CITE became the first non-US resident to serve as SITE President. “SITE has always been an integral part of my personal and professional life and becoming SITE President is a source of immense pride to me. I am truly honored to be able to serve as your President in 2021 and so grateful to all of our members for their support over the years. I'd like to extend a particular thank you to my great friend and mentor, Jenn Glynn, whose legacy I hope to emulate. I’d also like to single out the ownership and leadership at The DMC Network who have generously and extensively invested in my SITE participation because they believe passionately in the power of incentive travel” said Aoife Delaney. Newly elected to the SITE Board 2021 are Colleen Brzozowski, CIS, CITP, Independent, USA; Karim El Minabawy, President, Emeco Travel - EUROMIC Egypt; Lisa Xu, Founder xxx& Managing Director, East Star, China, and Heidi Dillon, CITP, Manager, Event Operations, One10, USA. Re-elected to serve a second term is Ellie MacPherson,

CITP, SVP, Canada Operations, Creative Group. The line up of the Executive Committee and Directors for 2021 is as follows:

Executive Committee President Aoife Delaney, CIS, CITP Director of Marketing & Sales DMC Network, LLC

Immediate Past President Jennifer Glynn, CIS, CITP Managing Partner Meeting Encore, Ltd. & Intuitive Conferences + Events, Inc. President Elect Kevin V. Edmunds, CITP Vice President of Sales AIC Hotel Group Vice President – Education & Certification Brad Hecht, CITP Vice President, Travel Motivation Excellence

Vice President – Finance & Business Development El Kwang, CITP Chief Executive Officer Untangled pte ltd | Biz Events Asia

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Member at Large

Miek Egberts, CITP, CMM, CMP, DMCP Owner and Managing Director InspireMe Directors

Colleen Brzozowski, CIS, CITP Independent

Heidi Dillon, CITP

Manager, Event Operations, One10

Ken Lyons, CITP

Director KL Communications Karim El Minabawy, President, Emeco Travel - EUROMIC Egypt

Ellie MacPherson, CITP Senior Vice President, Canada Operations Creative Group

Eda Özden, CITP

Managing Director MEP Destination Business Solutions

Anne Marie Rogers, CITP Director of Meetings & Incentives Direct Travel

Benoit Sauvage, DMCP, CMP, CIS, CITP CEO Connect DMC

Lisa Xu, Founder & Managing Director, East Star, China

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Global News

GLOBAL DMC PARTNERS SEVENTH ANNUAL CONNECTION

VIRTUALLY ADDRESSES INDUSTRY CHALLENGES AND OPPORTUNITIES 400 meeting planners and DMCs gathered virtually to discuss issues pertaining to the pandemic, peer-to-peer learning and insights from industry leaders Global DMC Partners, the leading global network of independently owned destination management companies (DMCs) and creative event experts, has successfully concluded its seventh annual, and first virtual, Connection event. This highly qualified group of nearly 400 attendees, including approximately 300 meeting planners, international and domestic DMCs, and the Global DMC Partners team convened online on November 9 and 10 to discuss current issues pertaining to the pandemic, identify ways for the industry to overcome challenges together as it rebounds, and experience unique virtual activities organized by GDP DMCs. The event was presented in partnership with Total Brand Experience (TBX), a virtual, hybrid, and live strategic event management and production agency.

“Even though we greatly missed being able to speak with our clients and DMC Partners in person this year, our new virtual setting allowed us to connect with one another in a unique way,”

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says Global DMC Partners President and CEO, Catherine Chaulet. “In addition to providing a platform for education and best-practice sharing, we gave attendees the chance to engage with one another and our DMCs through an array of global virtual experiences, such as learning yoga in Vienna or rediscovering inner happiness the Costa Rican way.” Chaulet kicked off the event with a keynote address that highlighted valuable insights from Global DMC Partners’ most recent Meetings & Events Pulse Survey and the implications of the findings for

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MICE planners. There were 447 respondents from the meetings and events industry, with 90 percent being meeting planners. Key highlights of the findings included: Over 90 percent reported that some or all of their 2020 events have been postponed to 2021. Nearly three-quarters of planners are moving their face-to-face events to virtual or hybrid in 2021. While most respondents predict that their face-to-face events will resume in the first half of 2021, many are planning to include a virtual option with their live event, indicating that 2021 will be a hybrid year. 82 percent believe a vaccine is the most important factor in bringing back face-to-face events. 16

Global News

The conference agenda also included general sessions with a panel composed of industry leaders discussing the continued impact of the global pandemic on this trillion-dollar industry. Experts shared innovative strategies and ideas that MICE planners should consider as the industry continues to adapt and embrace more virtual and hybrid events as we head into 2021. Peer-to-peer breakout discussions provided a more intimate setting for meeting professionals to reconnect with one another and share best practices in today’s COVID-19 world. Discussion topics were determined by each group, and included best practices for virtual events and for hybrid/in-person events, contracting with vendors, new cancellation/force majeure terms, event technology, and creating unique attendee experiences in a virtual world. Attendees also heard from several inspiring and motivational speakers, including

Lucy Bloom, an award-winning leader, businesswoman, consultant and author from Australia. An expert in how to do business differently, Bloom shared why fun should be a factor in strategic plans, why kindness and optimism feed the bottom line and how ordinary people do the extraordinary. Attendees were also encouraged to unleash their personal leadership power, courage and grit needed to take their lives to the next level by Vernice “FlyGirl” Armour, a former United States Marine Corps officer who was the first African-American female naval aviator in the Marine Corps and the first African-American female combat pilot in the U.S. Armed Forces. Unique to this year’s conference were all-new virtual destination experiences presented by GDP’s DMC partners. These interactive online activities brought a taste of the respective destinations into participants’ homes while showcasing how DMCs are

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successfully pivoting for virtual and hybrid events. Highlights included a Parisian art tour, a yoga city tour through Vienna, a world-class illusionist from Budapest, live music from a Texas musician and song writer, samba and salsa dancing lessons from South America, Polish pierogi making, an undercover, at-home spy experience from Washington, D.C., and much more. Planners also had the opportunity to visit live with over 60 global DMCs and sponsors in the Connection Exhibit Hub. At each booth, attendees could learn more about each DMC and their destinations by viewing resources like destination overview videos and informational brochures. For those who wanted to connect even further, they could speak directly with each Exhibitor through instant chat messaging or live video call.

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Global News

TCEB sets up the first milestone of

“Thailand LOG-IN Events” to energize the economy with trade exhibitions

TCEB reviewed the first year of “Thailand LOG-IN Events,” the master plan to boost Logistics, Infrastructure, and affiliated advanced industries. The bureau promoted international trade exhibitions and officially announced allies in both government and private sectors while the strategic directions of 2021 was also

by the COVID-19 pandemic as well as restoring other business at the full capacity. The strategy to propel and support international trade exhibitions with the potential to expand and create new show profiles both directly related to logistics and infrastructure sectors and the upgrade of logistics and infrastructure in their principal

currently undergoing massive infrastructure development and creating enormous supply for exhibition organizations demand in 360-degree aspect. Eastern economic corridor (EEC) as an agency that administers the venues for the international trade exhibitions equipped with utilities and facilities such as airport links, ports, and Aerotropolis. Pattaya City, as the center of the EEC area, fully prepared to present supporting packages and facilitate operators who introduce events into the area.

announced. Aiming to step up the foundation development plan and enhance the nation’s competitiveness Mrs. Nichapa Yoswee, Senior Vice President-Business, Thailand Convention and Exhibition Bureau (Public Organization) or TCEB, mentioned the exhibition master plan “Thailand LOG-IN Events” as one of the crucial strategic plan for stimulating and supporting MICE exhibitions to assist stakeholders affected www.miceaffairs.com

industries. The allies from the government sector that are joining the master plan this year are as follows: Ministry of Transport as a government agency in charge of developing Thailand infrastructure by supporting developing LOG-IN industry master plan through representing Thailand which is

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The Digital Economy Promotion Agency (depa) as an agency involved in supporting Smart City, which is an essential digital infrastructure nowadays by supporting developing LOG-IN industry master plan by empowering startups and familiarising investors with the emerging opportunities in Thailand. Mr. Kanate Wangpaichitr, Assistant Secretary-General, Eastern Economic Corridor (EEC) Office, said, “Thailand LOG-IN Events will ideally promote the area and build trust among investors while the EEC Office is facilitating the development of U-Tapao Aerotropolis, the multimodal logistics hub of Southeast Asia. The smart city will accommodate visitors with modern technology. This will put EEC on top of the international 18

Global News investors and corporations as theregion strategic business platform. ”Mr. Kanate highlighted that“infrastructure development projects like U-Tapao Airport Link and Eastern Airport City, or Map Ta Phut Industrial Port Office and Laem Chabang Port Phase 3, have continued enormous progress and will have been in service by 2025 - 2026. Thailand LOG-IN Event will elevate advanced technology and innovation through international

“The operation of the exhibition master plan Thailand LOG-IN events serves the government national development plans at the macro level because it stimulates both government and privates sectors to create new shows, grow existing shows, expand shows to EEC. This plan offers benefits and support, such as financial support in ‘new normal’ organization, financial support for the feasibility study about the capacity to accommodate shows in the area or new exhibit profiles, and PR activities expenses. Moreover, the benefits of the exhibitors are also available. For this year’s plan, the organizers are already interested in expanding their profiles and bring their shows to EEC about five shows involving three industries under this plan: the logistics, maritime, and smart city. It is expected that the master plan, aiming to create new shows, grow existing shows, and extend show profiles to related industries, will result in up to 15 events at EEC by 2025.”

trade exhibitions.” Mrs. Nichapa concluded that “For the strategic direction of 2021, The first strategy is to expand to EEC and targeted industries, push forward the advanced industries (future automotive, automation and robotics, medical hub, food processing, and national defense and disaster management), and expand international trade exhibitions to other EEC areas like Bang Saen and Rayong. The second strategy

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is to strengthen government partnerships to continue to work integrally with the government sector in expanded areas and government agencies relevant to promote advanced industries. The third strategy is the Incubation Programme: Strengthen Thai Stakeholders. This program aims to prepare Thai exhibition stakeholders to be ready to work for international trade shows in the future, such as making the practice guideline and incubation program relevant to the exhibition industry. The primary goal of this master plan is to host world-class aviation exhibitions like Thailand International Air Show in 2025.”

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Event News

TBO GROUP HOSTS A NETWORKING EVENT TO RECONNECT AND BOND FOR A SWIFT In an effort to rekindle the relationship with the Indian trade members,

REBOUND

Mr. Ankush Nijhawan, Co-Founder TBO Group and M.D. Nijhawan Group

hosted an intimate party for his travel partners at Estella, Mumbai. With a scenic beach in the background the first of its kind, the ‘Sundowner’ party set the pace rolling from early evening as the event began on a cheerful welcome from Mr. Nijhawan to recognize the efforts of the industry members in a rapid rebound of the sector post the lockdown for COVID-19. Keeping in mind the current unprecedented situation due to COVID-19, the event saw an entourage of 60 trade partners, and the ambience of the jazz vibes, owning to the dark mahogany aesthetics, the event was a huge success.

Speaking on the occasion, Ankush said “ We value our relationships with our partners and acknowledge their constant support to strengthen our bond during these unprecedented times.”

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WE COVER NEWS STORIES AND KEY INSIGHTS OF ASSOCIATION BUSINESS

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Global News

HISTORIC VIRTUAL JAPEX

LIVE 2020 A SUCCESS Jamaica hosts fully Virtual Travel Trade Show For the first time in its 30 years, the Jamaica Product Exchange (JAPEX) was held virtually, the 2020 edition proved to be a huge success. On November 9 & 10, the Jamaica Hotel and Tourist Association (JHTA) and the Jamaica Tourist Board (JTB) engaged the travel trade partners, providing a distinct forum for leading suppliers of the Jamaican tourism product to meet with travel wholesalers and tour operators from all over the world. The two-day trade show brought together a record number of participants from the United States, Canada, Latin America, Europe and Asia comprising of 2,500 registrations with 2,000 travel agents, 250 tour operators, 140 supplier companies, 280 supplier delegates, 251 buyer delegates and over 158 journalists.

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Over the two days, participants attended destination training and breakout sessions, learning about the island and setting up one-on-one business appointments via the digital platform. Jamaica Tourist Board India office along with the Indian Travel Trade fraternity conducted exclusive interactions with the Jamaica’s Director of Tourism - Mr. Donovan White and the leading suppliers of the Jamaican tourism product.

Hon. Edmund Bartlett, Jamaica’s Minister of Tourism

The destination’s resilience, commitment to recovery, and continued innovation and development throughout the pandemic were a significant theme throughout the event. “The success of this first fully virtual trade show is great news and speaks to the innovation which has been at the forefront of the tourist industry in Jamaica as we prepare for the recovery and beyond. We look forward to the business that will emanate from this year’s event and remain confident that it will redound to the benefit of the destination,” said the Hon. Edmund Bartlett, Jamaica’s Minister of Tourism.

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The meetings provided India based travel & hospitality professionals a fabulous platform to build good relations with the Jamaican delegates and tourism product suppliers.

Jamaica’s Director of Tourism, Donovan White demonstrates ease of interacting with online platform of the virtual JAPEX LIVE 2020 “We’re pleased with the participation and support from international delegates for this virtual staging of the island’s leading travel trade show. It’s encouraging that since reopening

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the destination in June, we have welcomed over 211,000 visitors. With the holidays approaching, it is our hope that this trend will continue, as we persist on the road to the industry’s recovery in the coming months,” added Donovan White, Jamaica’s Director of Tourism. JAPEX LIVE saw an overwhelming 14,000 shares of content through the platform. Both breakout sessions and training sessions boasted record-breaking attendance, with 3,960 users participating in the breakouts and 1,986 engaged in training sessions. Booth visits were in excess of 25,000.

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Event News

AIM Group realised the “FIMP House” an unprecedented virtual congress with a human touch An immersive 3D platform reproduced a real life house which welcomed the paediatricians for their annual congress. The original format and setting provided great personalisation and interaction. “With open arms... at FIMP House”:

a unique and unprecedented experience for medical-scientific congresses offered the possibility of transforming the need to convert the annual congress in digital mode into the opportunity to meet in a new way, keeping both participation and involvement high. After many years of fruitful collaboration, AIM Group International designed and organized the project together with the FIMP (Italian Federation of Paediatricians). “We needed to re-design the XIV National Scientific Congress of the Italian Federation of Family Paediatricians (FIMP), which should have been held live on Lake Maggiore (Italy). When re-planning the event online, we put the maximum effort to make the most of the opportunities offered by the virtual environment in terms of imagination, participant interaction and multimedia” explains Francesca Manzani, business manager of AIM Group International. “The client didn’t want to lose the human touch and spontaneity typical of their annual live conferences. Our solution was a creative project conceived from www.miceaffairs.com

scratch, forgetting the format and methods typical of the traditional in person event, which gave life to an original event, tailor made for the community of family paediatricians”. Some of the main features of the virtual congress, celebrated over 3 days from 15 th to 17 th October, were: • A 3D immersive setting. The house, reproduced with a sophisticated and appealing visual, allowed participants to experience a pleasant visit, with clear flows and content that was easy to find and consult. • As simple as a visit to a friend’s house. The living room was the heart of the house, where participantscould move and find parallel sessions in different rooms.

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Event News

The visit was simple: by clicking on the TVmonitor the broadcasting of the sessions started and there was an active chat box for questions. • Personalized use of content. Each participant could freely move among the rooms and the garden. Each visit was personal and unique. Every area proposed different topics: in the Kitchen: nutrition, vegetarian cuisine or diabetes; in the Bedroom: neuroscience and sleep disorders; in the Study:infantile neurodevelopment, hypotonic children, gastroenterology and the appropriateness of antibiotics; in the Garden: child neuropsychiatry and dermatology. • Meeting the Sponsors in the garden. In the living room, paintings on the walls showed the names ofthe Sponsors who participants could meet in the garden. From the panoramic view of the exhibitionarea, participants could choose which booths to visit. They could also consult brochures, watchpromotional videos, click on external links and start a direct contact form or a video chat with sponsorstaff. “We are really satisfied with the results achieved through this original digital event which is an outstanding example of how 25

event professionals can contribute to design and realise effective and memorable events, even in virtual format” outlines Patrizia Semprebene Buongiorno, Vice President, AIM Group International. “During the last few months, our role has partially changed since we cannot realise in-person events, we must shift to the digital world. But it is clear that our long experience in knowledge sharing, our deep understanding of medical and scientific associations’ needs, our relationships with sponsors and our expertise on delegate engagement, means that we are strategic at finding creative and effective solutions that guarantee the event success”. Satisfaction from the Scientific Association was undoubtedly high, as President of FIMP dr. Paolo Biasci states: “We welcomed many participants into our virtual home and there was active participation and great interaction, with many questions and discussions among the speakers. It was a good congress and we received great appreciation. This year, thanks and congratulations are particularly warranted, because everything was new and everything went well. A big thank you to the wonderful team at AIM Group, a great team that has been assisting us for some time and will continue to support us in events to come”.

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Meeting News

Marina Bay Sands unveils futureready tech-enhanced meetings Mixed Reality (MR) capabilities set to revolutionise and enhance hybrid event experiences

Marina Bay Sands has rolled out Mixed Reality (MR) capabilities at its state-of-the-art Hybrid Broadcast Studio at Sands Expo and Convention Centre. Launched today at Singapore’s first hybrid trade show, TravelRevive, the MR technology is set to enlarge the studio’s hybrid tech toolbox, empowering event planners to transform their events through show-stunning presentations. MR technology integrates the virtual and physical worlds to create an immersive and interactive presentation. Coupled with the studio’s cutting-edge three-dimensional stage and immersive backdrop, MR technology allows presenters

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to have a more meaningful interaction with digital data and the environment, bringing presentations to life through hyper-realistic visuals. The MR capability is the latest technology to enhance the cutting-edge Hybrid Broadcast Studio, which has taken the industry by storm ever since it was launched in August this year. Created in just seven days, the original version of the Hybrid Broadcast Studio offers broadcast-quality live- streaming capabilities, hologram functionalities and a three-dimensional stage fitted with an immersive LED wall backdrop and floor that can display stunning visuals that enhance every event.

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“Marina Bay Sands has accelerated our adoption of technology to adapt to the new environment. We are providing a comprehensive platform for our clients to transit into the hybrid sphere successfully – using digital modes, hologram functionalities and now Mixed Reality (MR). By enhancing our studio with MR technology, event planners will now have an industry-ready solution to capture the attention and imagination of their virtual and in-person audiences. This will further increase delegate engagement and drive greater content and idea generation among key communities. It has also given us the opportunity to work with technology partners to add value for our clients and their events. This is the future of storytelling and we hope to continue inspiring the industry, driving digital transformation and elevating hybrid event experiences,” said Paul Town, Senior Vice President, Resort Operations, Marina Bay Sands.

Since early October, the integrated resort has been the proud host of several key Singapore hybrid pilot MICE events including WiT Experience Week 2020 (1 Oct) and the Singapore International Energy Week (SIEW) (26-28 Oct). The multi-functional studio has also been used to inspire other communities including the music industry. In early October, Marina Bay Sands hosted its first hybrid entertainment event to launch Singapore hip-hop artist YUNG RAJA’s latest single and music video – The Dance Song. Come January 2021, Marina Bay Sands will be the Global Broadcast Centre for the most anticipated industry event in the calendar, 2021 PCMA Convening Leaders. The event will utilise best-in-class technology, including MR, to transform presentation formats and broadcast keynote speeches in real-time to multiple locations globally.

Event planners now have an industry-ready solution to bring presentations to life through hyper-realistic visuals.

To equip its MICE workforce with the relevant skills, Marina Bay Sands is the first venue in the world to have a pool of certified Digital Event Strategists to steer conversations and assist clients in navigating the world of hybrid events.

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“While we continue investing in our infrastructure, facilities and technology, it is our team of dedicated staff who are the driving force behind the creation of successful events at Marina Bay Sands. Prioritising their personal development and providing them with the necessary resources to upskill is important in the sustainable growth of an industry-relevant MICE workforce,” said Ong Wee Min, Vice President of Conventions and Exhibitions, Marina Bay Sands. In the future, event planners can look forward to upcoming enhancements made to the Hybrid Broadcast Studio such as a fully-fledged Extended Reality (XR) hybrid events solution that aims to truly redefine meeting experiences.

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Destination News

Singapore looks ahead to the future of travel

SingapoReimagine will serve as an inclusive platform for the global and local tourism communities to share ideas on how to reset and revive tourism. The Singapore Tourism Board (STB) announced a new initiative to reimagine travel for Singapore and the rest of the world, by sparking conversations, stories and ideas to collectively shape the future of our sector.

Called SingapoReimagine, this platform will kick off with “Reimagine Travel - Global Conversations” , a series of forums around the world to catalyse discussions on how to reshape global travel. For a start, STB will share our learnings on how the public and private sectors have come together to create new possibilities for our visitors. As part of the forums, global partners will be invited to share knowledge and exchange ideas, with the first one in Singapore next year before being hosted in other parts of the world. Closer to home, STB will also roll out “Reimagine Travel in Singapore” , a series of engagements with passionate members of the local community and tourism partners to co-create ideas and spur the renewal of Singapore tourism. This complements the SingapoRediscovers www.miceaffairs.com

domestic campaign, which encourages locals to rediscover and reconnect with Singapore’s hidden gems and experiences. Both initiatives will be launched in 2021, and more details will be announced in due course.

STB Chief Executive Mr Keith Tan said, “COVID-19 is the biggest crisis we have ever faced in travel and tourism. But it also offers us an opportunity to reset and revive our industries in ways that we never imagined was possible a year ago. The journey to reimagine travel has already started in Singapore, and we want to continue this journey with those whose voices matter – our community in Singapore, and our partners here and around the world. We look forward to co-creating ideas and strategies with all of them, to make travel better.” Increased traveller confidence to travel While it will take time

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for mass international travel to resume, there are promising signs of future demand. In Singapore, a Brand Health Study across 14 markets , conducted by STB’s appointed market research company Ipsos in August 2020, revealed that leisure and BTMICE (Business Travel and Meetings, Incentive Travel, Conventions and Exhibitions) travellers maintain a strong perception of Singapore being a safe destination to visit, despite COVID-19. According to the study, confidence in travelling overseas for leisure and business has been steadily increasing, with 76% of leisure travellers and 90% of BTMICE travellers indicating they are likely to travel in the next 12 months, if possible. “We are extremely encouraged by the findings of our Brand Health Study, which points to positive traveller confidence in Singapore and is a broad indication of market readiness and appetite for travel. STB is confident in Singapore’s attractiveness as a leading business and leisure destination, and we will gradually commence our market

Destination News engagement efforts in line with the health situation and prevailing travel policies,” Mr Tan added.

A reimagined Singapore for visitors

SingapoReimagine is also about creating a new standard for travel. Over the past few months, Singapore’s tourism sector has shown both resilience and ingenuity, to meet the evolving needs of visitors and ensure that every aspect of their experience is safe, yet delightful.

Reimagine Safety -

STB has been working closely with industry partners to elevate health and safety measures based on new national standards, so that future visitors can enjoy the city’s refreshed experiences with added peace of mind. Such initiatives include the SG Clean Quality mark, which requires tourism establishments to adhere to stringent levels of hygiene and sanitisation as well as Safe Management Measures (SMMs).

Reimagine Technology -

Technology is at the heart of those efforts. From the use of contactless technology and cleaning robots, to the TraceTogether app and token (the world’s first national digital contact tracing tool), Singapore aims to make travel safer, yet seamless and efficient. Technology is also creating new possibilities for our tourism offerings. Virtual experiences, hybrid meeting venues and events, and even robot baristas are now offered, offering new ways for us to delight our visitors without compromising on safety.

Reimagine City & Nature Looking further ahead, Singapore aims to be the world’s most 29

sustainable urban destination. That is why we are investing in new products and pilots that take into account the needs of the community and the environment. In fact, we are on track to achieve this vision with nature-based concepts in places of interest such as Jewel Changi Airport and Gardens By the Bay. Other examples also include our ambition to transform Singapore into a City In Nature over the next decade, developing the Jurong Lake District Tourism Development to be a world-class lifestyle destination that features the best of sustainability, innovation, nature and science, and reimagining the Mandai Precinct as a world-class eco-themed nature cluster with the introduction of new wildlife attractions as well as eco-friendly accommodation offerings

to drive the anticipation for travel in Singapore. STB will also use SingapoReimagine as a platform to step up marketing Singapore as a MICE destination known for Safety, Innovation, and Trust. This is to rebuild short to mid-term consideration of Singapore among MICE event planners, through media partnerships, digital and social channels, as well as increased business development efforts.

SingapoReimagine as a platform for stories As travel gradually resumes, the story of these new experiences – for both leisure and MICE – will be told through SingapoReimagine. We will be working with international and in-market media, key influencers as well as content and trade partners to engage our audiences in key markets

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Awards and Recognition

MAURITIUS WINS FOUR AWARDS AT THE 2020 EDITION OF THE WORLD TRAVEL AWARDS Mauritius bags four awards at the 27th edition of the World Travel awards (WTA): Indian Ocean's Leading Adventure Tourism Destination, Indian Ocean's Leading Culinary Destination, Indian Ocean's Leading Wedding Destination 2020 and Indian Ocean's Leading Honeymoon Destination. WTA is regarded as the most prestigious awards of the global tourism and travel industry. Results were announced online this week based on votes cast by travel industry professionals and the public. In a statement the WTA stated that “the lush forests, wild waterfalls, unique wildlife and palm-fringed beaches of Mauritius helped it lift the title of ‘Indian Ocean’s Leading Adventure Tourism Destination’ and ‘Indian Ocean’s Leading Honeymoon Destination”. The Mauritius Tourism Promotion Authority was named Indian Ocean's Leading Tourist Board for the third year running. Graham Cooke, Founder, World Travel Awards, stated: “The World Travel Awards 2020 programme received a record number of votes cast by the public. This shows that the appetite for travel and tourism has never been stronger and bodes well for the industry’s future as the global recovery begins.”

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This year has been unprecedented and particularly challenging for the global tourism. Mauritius is upholding strict measures to ensure the sanitary safety of both visitors and Mauritian nationals. Awards that came to Mauritius: Destination

• Indian Ocean's Leading Adventure Tourism Destination 2020 • Indian Ocean's Leading Culinary Destination 2020 • Indian Ocean's Leading Honeymoon Destination 2020 • Indian Ocean's Leading Wedding Destination 2020

Tourism Board • Indian Ocean's Leading Tourist Board 2020

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Recognition

Hamburg recognised as Germany strongest city brand

powerful against the backdrop of the current crisis. Destinations are an essential partner to help and support the business events sector on the road to recovery. A strong city brand underpins Hamburg’s existing support Alongside brand strength, offering for event planners – the Stadtmarken Monitor also measured how cities are notably our connections to local perceived in terms of security, businesses, the community and extensive city knowledge.” mobility and digitalisation, with Hamburg ranking first to third across these categories. Hamburg Convention Bureau The national survey of is showcasing the city, its 10,000 people also found meeting and event facilities Florian Gerdes, Marketing that Germany’s second Manager Conventions from and innovative economic largest city tops the the Hamburg Convention clusters at IBTM World Virtual, charts for uniqueness, taking place 8 – 10 December. Bureau, explains: future development Planners can (virtually) meet and standard of living. Florian and the Hamburg “We’re delighted to be Hamburg claimed the Convention Bureau team by recognised as Germany’s top spot, followed by registering to attend the show. Munich and Freiburg, in strongest city brand, an #IBTMWorld accolade that’s all the more a number of categories: The city of Hamburg has been named as Germany strongest city brand. Stadtmarken-Monitor 2020 by branding agency Brandmeyer agency surveyed the image of the 50 largest German cities and found that all age groups perceived Hamburg as the strongest city brand.

attractiveness, future development, city break destination, likeability, uniqueness and standard of living.

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Exhibition News

EXHIBITION RESTART KINTEX KOREA Successfully Organized 4 Trade Shows with New Norms and SOPâ&#x20AC;&#x2122;S

Get Eat Show Kintex 2020 International Trade Fair for Waste Management, Recycling, Environmental Technologies

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2020 Korea Heavy Equipment Show Smart Construction Technology & Safety 2020 All these exhibitions were organized by following disinfection guidelines including Mobile Ticketing technology, QR Code, Thermal Sensor, social distancing and others. With B2B exhibitions allowed to open in India, do prepare yourself to follow use such protocols for safe business meetings and exhibition visits.

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Event News

Asia Pacific’s first international travel tradeshow Travel Revive hosted in Singapore TravelRevive, powered by ITB Asia and Singapore Tourism Board (STB), concluded 26th November at the Sands Expo & Convention Centre. Leading the way with rigorous protocols and innovative solutions for the end-to-end visitor journey, TravelRevive was the first pilot tradeshow to trial the newly developed ‘hybrid event’ tradeshow prototype for safe business events, safe itineraries, and digital enablers in Singapore. This was part of a public-private collaboration under the Emerging Stronger Taskforce (EST)’s SingaporeTogether Alliance for Action (AfA) on Enabling Safe and Innovative Visitor Experiences. TravelRevive is the first international travel tradeshow to take place physically in Asia Pacific during COVID-19, with both local and foreign attendees and exhibitors. A total of close to 1,000 local and international attendees came together onsite for two days to exchange ideas, bridge knowledge gaps, and reimagine the future of travel. Alongside TravelRevive, STB, International Association of Exhibitions and Events (IAEE), and Singapore Association of Convention & exhibition Organisers & Suppliers (SACEOS) also 33

co-organized the IAEE Asia Hybrid Forum and SMFX x MICE Connect Forum on 26 November 2020. These events were specially curated, with panel discussions, masterclasses and updates on the Industry Resilience Roadmap, a joint initiative between STB, ESG, and SACEOS. Attended by local stakeholders as well as ASEAN and global MICE associations, both events were platforms for ideas and knowledge exchange to reimagine the future of MICE events. Besides live sessions, TravelRevive featured on-demand components that were accessible to delegates joining via the ITB Community in Asia online platform too.

cohorting of attendees 8sqm booths complemented with 9 sqm meeting pods that were equipped with protective plexiglass to facilitate safe one-to-one meetings between exhibitors and buyers The use of TraceTogether to facilitate contact tracing for international visitors The launch of an online diary mobile app to safely arrange one-to-one meetings between exhibitors and buyers To prepare Singapore for the phased resumption of leisure travel, STB has also been working closely with industry stakeholders to establish a framework to guide tourism businesses, including travel agents, in developing safe itineraries.

Safe itineraries had been specially curated for all Enhanced safety delegates to offer them an measures for all: assurance of safety, and cater experiences that are Various measures were authentic, bespoke and taken to ensure the safety personalized. These included and well-being of attendees virtual tours with hands-on at TravelRevive, including: activities that delegates could Safe management measures participate in from their hotel rooms, private museum site for every stage of an event visits, and even a guided attendee’s journey (pre- to site visit to a Kelong (an post-event) offshore wooden platform used primarily for fish farming). Crowd density control and

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Event News Changi Airport Group (CAG), under the auspices of the AfA on Enabling Safe and Innovative Visitor Experiences has also developed a working prototype called the Safe Travel Concierge (STC). This is an online tool to help travellers manage their visits by customizing a travel checklist of pre-entry requirements to fulfill before entering Singapore, from the SafeTravel Pass application to the swab tests conducted at the airport. The STC will also help guests remain in their cohorts at all times, including when attending activities as part of their safe itineraries after TravelRevive. The AfA on Enabling Safe and Innovative Visitor Experiences will study the findings and data from TravelRevive to refine the safe management measures and best practices for MICE events and leisure travel progressively. Speaking about the initiative, GB Srithar, Regional Director, India, Middle East & South Asia (IMESA), Singapore Tourism Board (STB) said, “TravelRevive has been an important step for us in the gradual, cautious re-opening of the MICE space. It was among the first hybrid events, with international delegates’ presence, in The Asia Pacific and hosted in Singapore under the “new normal” in the Covid-present times. Despite the various complexities and challenges posed by the pandemic, we are happy that we could pilot this tradeshow in a newly developed hybrid events format. It brought together foreign and in-Singapore delegates under strict measures in hygiene, safe distancing, travel and physical capacity limits. We look forward for such more events, as cross-border travel restrictions ease. MICE events are essential for the travel economy, enabling business travelers to come together for collaborating, creating and sharing of innovative business solutions.” www.miceaffairs.com

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Global News

Helping business travel manager to navigate England’s new regional Covid tiers Business travel managers can navigate the England’s regional Covid tiers, announced y, with Riskline’s comprehensive Covid-19 microsite.

security, and travel environments around the world, supporting travel managers in what is an incredibly challenging time.”

The microsite, launched this past March, has been regularly updated throughout the pandemic to ensure it continues to captures all the latest global updates and government guidance all in one central hub, arming managers with the details and data they need to plan and manage travel - either domestic or international with confidence.

As well as detailing the new measures set to come into force in England, Riskline’s Covid-19 microsite provides the wider global picture with comprehensive country reports – covering over 220 countries and territories. These have been recently updated to include rules on health and travel documentation, masks, and testing. This accompanies existing advice on what to expect when travelling including quarantine measures and impact on domestic travel.

The three different tier restrictions, set to come into force in England on Wednesday 2 December, will be detailed on a city by city basis along with their resulting impact on elements vital to travel managers such as risk levels, travel restrictions and other restrictions on movement. Travel managers can navigate the new regional tiers using an interactive map which delivers critical travel and security information detailed down to city level.

Suzanne Sangiovese,

Commercial and Communications Director at Riskline, says: “The new local restrictions set to be introduced in England next week are highly localised with measures differing from city to city. We’ve captured the latest updates in one place to help travel managers determine how the regional Covid tiers will impact the health and safety of employees and their business travel. Our microsite is updated in real-time to ensure it contains the current and relevant information about the rapidly changing health,

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As part of access to Riskline’s comprehensive Covid-19 microsite, travel managers also receive real time news alerts reporting the latest Covid-19 updates as they happen.

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Destination News

Exclusivity is the New Luxury in Monaco The year 2020 is ending, and the excitement for the new year 2021 has begun! As this is the perfect time to plan your future trip, Monaco offers you a platter of uber-luxe experiences in the Principality of Monaco. The destination has a wealth of activities for you to pick from, as exclusivity is the new luxury and your safety is our priority!

#2 Enjoy the most luxurious suites of Monaco

In Monaco, luxury hospitality is an art form, and each suite is its very own masterpiece. There’ s a special kind of feeling you get when you enter a truly unique grand hotel. The Diamond Suite Collection of Monaco offers authentic So take a look at our top eight and unique modern luxury, exclusive experiences…and get elegantly and with refinement. ready for escapades that never go But which Suite will you go for out of style, designed especially for – the majestic Prince Rainier you. III Diamond Suite at the Hotel de Paris Monte-Carlo, the #1 Arrive or leave Monaco by Presidential Diamond Suite at helicopter the Hotel Hermitage Monte-Carlo, the Sunshine Diamond The Monaco experience starts as Suite at the Monte-Carlo soon as you touch down: step onto Beach, or the Diamond Suite the tarmac at Nice Cote d’Azur Eleven at the Monte-Carlo Airport and board a Monacair Bay Hotel & Resort? Whether helicopter ride. Enjoy the charms as a couple, as a family or of the Cote d’Azur from the skies among friends, the Diamond with a 180° sweeping view. This Suite collection has everything seven-minute ride is a memorable you need for an unforgettable experience in itself! stay.

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#3 Discover the secrets of a Michelin-starred restaurant

At the Monte-Carlo Bay Hotel & Resort, the Michelin-starred restaurant Blue Bay offers dinner with a view – right into its open kitchen. An unforgettable gourmet experience is dinner at the Table de Marcel at Blue Bay... Get behind the scenes by dining at chef Marcel Ravin’s table and discover the culinary secrets of this Michelin-starred restaurant.

#4 A Wellbeing Retreat Monaco is the ideal place to go if you’re looking to relax and indulge in some self-care. Its wellness centers are world-famous, just like Thermes Marins Monte-Carlo provides targeted body and facial treatments in a luxurious setting with views of the Mediterranean Sea.

Destination News

#5 Experience the joys of yachting A visit to Monaco also means daily encounters with the Mediterranean Sea. Head out onto the shimmering blue waters on the excursion of your dreams, and enjoy all the comfort of a luxury yacht. There’s so much beauty to be seen from the sea! Sail away and enjoy a full day of utter paradise - bathe in sheltered coves, or indulge in a spot of snorkelling or other watery activities. Or, you could simply lounge up on the deck and admire the many shades of blue that surround you.

#6 A memorable night out Once evening falls, the magic hour descends when the Buddha-Bar Monte-Carlo’s unique eastern-inspired décor comes into its own. Its warmly colourful salon is decorated with carved woodwork, gilding and sculptures, including a giant meditating Buddha.

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Destination News #7 Play in your private room at the Casino de Monte-Carlo The Casino de Monte-Carlo offers top players the use of exclusive spaces so they can indulge freely in the fun of the game. Visiting Monaco for your next trip will be a golden opportunity to try your luck and experience the thrill of a lucky roll of the dice!

#8 Visit one of the finest Wine Cellars in the world Step out of time and treat yourself to dinner in one of the wine cellars at the Hotel de Paris Monte-Carlo: the largest hotel cellars in the world. In this 1,500 m2 space, carved out of the rock itself, savour an incredible meal along with wines worthy of this timeless venue. Dating back to 1864, these cellars are packed with history! These uber experiences in Monaco are sure to mesmerize the traveller in you in the post Covid-19 travel scenario!

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Exhibition News

UFI announces themes for 2021

UFI’s award scheme focused on sharing best practices and highlighting innovative solutions during and post pandemic - Deadline for all award submissions is March 16, 2021

UFI, the Global Association of the Exhibition Industry, is pleased to announce the launch of the 2021 UFI Awards, designed to acknowledge and honour best practices and outstanding activities across the industry. This prestigious award programme, globally recognised for more than a decade, is open to exhibition organisers, venue operators and service providers. Participants are encouraged to enter their best practice cases across six categories: • HR Management • Marketing • Industry Partner • Digital Innovation • Operations & Services • Sustainable Development 2020 will be remembered as the year the global exhibition industry was hit like never before. While the world stands united against COVID-19, casualties across the industry have been staggering. Now, more than ever, it’s important to show that organisers, venue operators and service providers, are not just “still there”, but are ready to adapt quickly in challenging times. 39

“The UFI Awards programme enjoys an outstanding reputation in our industry - both as a prestigious award to win, and as a programme that identifies and shares best practices from our industry around the world.” says Kai Hattendorf, UFI’s Managing Director and CEO. The entry deadline for all categories is 16 March 2021. Winners in each category will receive their awards during an official ceremony at the UFI Global Congress 2021. They will also have the opportunity to present their projects at the event. Winning entries will be displayed on the UFI website, www.ufi. org, and will gain significant coverage in major international tradeshow publications. Entries should reflect the theme of each category, decided upon by UFI Working Groups – industry experts who manage and lead the UFI Awards. The awards and themes for 2021 are: − HR Management Award: Effective remote team collaboration − Marketing Award: The best marketing strategy in challenging times − Industry Partner Award: Alliances & success stories: the future of the exhibition industry during and post the pandemic − Digital Innovation Award: Digital Innovation for the Exhibition Industry Recovery − Operations & Services Award: Driving transformation: the role of operations and services in revitalising the events industry, post COVID-19 − Sustainable Development Award: Partnerships for sustainability in and after COVID19 times The UFI Awards are open to both UFI members and non-members. There is no participation fee.

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Interview

In Conversation with Vikash Samota, Founder & CEO, MultiTV

Q1: Virtual Events are new norm now. How is the industry adaptability to this new normal? If we look back, a year ago, real world events which facilitated physical interactions and networking, were the default norm. In the last eleven months, the events industry has been turned over its head, completely with â&#x20AC;&#x2DC;Virtualâ&#x20AC;&#x2122; becoming the only secure and safe platform to conduct events. Brands, enterprises, and events agencies are adopting online events platforms for different activations and engagements in recent times. Industry players are overhauling their offerings by undergoing virtual remodelling. They are fast tracking integration of cutting-edge technology to enable an online ecosystem for events and exhibitions. For instance, over ten events agencies have deployed BeLIVE, our all-in-one live online events platform in the last 6 months. Our flagship product BeLIVE www.miceaffairs.com

acts as a digital enabler for events agencies and ensures agile brand connect with stakeholders. The industry is fast-moving towards this new normal which presents a wide horizon of possibilities in terms of creative innovations and improvisations.

and scalability, it gives more value for both organizers and attendees. The impact of Hybrid Events is easy to measure and analyse, thus, providing better clarity on the overall ROI.

Q 2: Lifeline of virtual events is Live, till the time you are locked inside home. When industry starts moving, virtual will disappear. How true the statement is?

Q3:Â Monetization of virtual events is a challenge?

Virtual events are here to stay. With technology enabling the event industry during the pandemic, it will likely continue to be a mainstay in the post-pandemic world as well. The primary reason is that virtual events are more cost and time-efficient.They also address the limitations of geographic boundaries. The far future of events is hybrid. In the future, events will follow an integrated approach of on-ground and on-screen elements. It will be an amalgamation of the best of both worlds. Attendees will have a choice to either attend in-person or experience the event virtually. With geographically larger audience reach

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Taking events online does not mean that opportunities for revenue generations have been limited. Virtual events are fast evolving to integrate value-added solutions for customers. There are multiple ways through which events can be monetized by deploying BeLIVE. Pay per view approach: The events organized on BeLIVE are majorly through paid registrations/ tickets through payment gateways. Scheduling ad slots between the live streaming which will generate ad revenue for organizers. Sponsorship of events, logo placements/ branding in demo booths or engagement 40

Interview areas including the concept of on-demand content through the pay for access approach will be the revenue spot. Q4: How Multi TV sets itself apart from competition? Why Multi TV? MultiTV aims to create an operating system (OS) - an Android equivalent- for video technology providing end –to –end solutions to clients. We have successfully created BeLIVE where attendees can learn, interact, and connect with people from anywhere in the world with an integrated 360- degree distribution ecosystem. More than 1,000 branded events have been live-streamed on BeLIVE. BeLIVE recently hosted India’s most viewed live streaming event, namely, "Sangeet Setu" a COVID fundraiser by India 20 leading singers. Supported by the PMO, the event was

viewed by 40 crore viewers over 3 days. Our core product BeLIVE brings the widest reach with integration with all video conferencing platforms including Zoom, WebEx, and Microsoft Teams, Social Media platforms such as YouTube, Facebook, LinkedIn, and Instagram, mobile operators, DTH, cable, and broadcasters. Additionally, it offers unique features of AR/ VR and multiple language integration. In a recent industry event by CII, BeLIVE was deployed to integrate different languages, that is, while the event was in one particular language, the participants could choose to hear it in the language of their choice. Furthermore, MultiTV provides the added power of real-time analytics, enabling tracking of the engagement with audience basis customized dashboard of parameters.

THE INVINCIBLE ME !

Sapnagujral03@gmail.com

Parents were the Creator, their love was the Nurturer. Values walked along as a Protector. acquaintances made me a Learner, and Work prepared to become a Performer! Sustaining the withering and frowning, the hardships that once looked alarming. The breeze then changed the direction, brought me into the world of action. Focus shifted to expansion and retention, MICE came in life from two thousand and seven. Desires and dreams started measuring the goal, accomplishing them made me whole. Memories flash back into the same door, 1 single file achieved a GOP of 1 crore. People say, milestones are achieved goals, pursued with commitment, one such was converting file turnover into profit statement. Certifications, trophies, incentives, promotions, they all saluted when I was roaring, tears rolled down on finishing 100 day’s scheme, for the Car I was dreaming.

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Sapna Gujral

Best Sales Person for 3 years in a row, Regional to National is all about to think and grow. Surprise and anxiety became friends, No-shows were the new trends. Local, regional, national rewards, were all getting poured, best was, that I never felt bored. Corporates (Credai, Punj Lloyd, Maruti, Pepsi, Ultratech, Canon) entrusted to became partners, The list became longer as they continued to foster, Confidence took a leap from 17 to 3400 pax group movement, History got changed for finishing annual target in 5 months. Customer service and upskilling has been the key, allowed me to get crowned as an A.V.P. Nothing could stop to forge ahead, sometimes it looked too little, Being recognised as the “Queen of ideas” will always be my favourite title.Failures and success make it a complete story,Gratitude, that I could enjoy all that glory.

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Featuring MICE Leaders - Rajeev Kale

Rajeev Kale

President & Country Head – Holidays, MICE, Visa, Thomas Cook (India) Ltd.

MICE IS AN ART end goal is to ensure that all clients, stakeholders, and guests have a memorable experience - through the combination of world-class destinations and Thomas Cook India’s expertise. He has under his wing numerous awards and accolades.

Rajeev Kale, President & Country Head – Holidays, MICE, Visa, Thomas Cook (India) Ltd. Mr. Rajeev Kale joined Thomas Cook (India) Ltd. in 2007 as Head of MICE, playing an impactful role in starting MICE operations for the organization building a business and growing from strength to strength from a 4 member team to 200 plus people. In recognition, he received the prestigious Managing Directors Award in 2009. In 2012, he took over the Domestic business - a key strategic focus area for the Company and in 2015, the entire Leisure Outbound portfolio. Today, Rajeev is the President & Country Head – Holidays, MICE, Visa at Thomas Cook (India) Ltd. and a member of the Senior Management Team at Thomas Cook India. When it comes to MICE, Rajeev believes that M.I.C.E is an ART, and has made it the guiding principle for his teams. The www.miceaffairs.com

Given the current challenges of the pandemic and the significant impact it has had on the travel and tourism industry as a whole, resilient leadership has been the need of the hour. Rising to this challenge, Rajeev has played an instrumental role in helping reimagining the business across the different portfolios that he handles. His ideals of (i) Existential flexibility, which is defined as the “ability to make a profoundly different strategic shift- because we found a better way to advance our cause” and the push for (ii) Courageous Leaders who are “not focusing on short term results but keep leading infinitely” has helped motivate his teams to curate innovative offerings and deliver exceptional customer experiences in the new normal. Under his leadership, a series of innovative product lines were launched - #NextinMICE offering: an exclusive selection of travel vouchers, digital events & engagements, experiential

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venues, Meetings Round the Corner, Staycations, Gourmet Genie (from exclusive dining experiences to delivering choicest sweetmeats/savouries at one’s doorstep), Experiential Concierge (dedicated concierge services with specially curated experiential holidays) and strategic communication & collateral design. Some of the other key initiatives under Thomas Cook India include: tie up with ICMR accredited labs to offer end-to-end COVID-negative certification services with contactless facilitation – across India. Thomas Cook India’s Safe Holiday Helpline is yet another meaningful consumer initiative - a free service to support customers in safe holiday planning. In addition, he has also played an instrumental role in forging partnerships with top hotel brands such as Marriott International and Accor (to create our Holiday with Confidence and Holiday Safe packages) basis customer need/confidence in leading global brands. Viewing himself as a silent artist who paints cherished memories for the customer in the form of experiences, Rajeev looks forward to steering his team and the Company to impressive heights. 42

Featuring MICE Leaders - Manpreet Bindra

Manpreet Bindra

President – Leisure & MICE, FCM Travel Solutions India

THE SUCCESS STORY

After successful stints in several well-known travel companies, Manpreet took on the challenge of starting the function at FCM Travel Solutions India, a subsidiary of Flight Centre Travel Group, Australia. FCM MICE brings together the organisation’s expertise in travel management with innovative and effective event management, logistics planning and team building solutions through their in-house Events team. FCM MICE is one of the top MICE players in India today and is the partner of choice for several leading corporates in India. The team has successfully delivered small and large group movements for leading corporates and has their stamp of approval. Other notable projects where the team has managed logistics and travel include the 43

Bharat Army,Cricket World Cup 2015, Indian Premier League 2015, Star TV Rio Olympics 2016 and SatyamevJayate starring Aamir Khan. The team has also recently introduced student group tours called ‘Eduplorer’ trips for school and college students. Even as the corporate segment grapples with a COVID setback, Manpreet strongly believed that this would the time when organisations would need to boost the morale of their employees and celebrate their hard work and achievements during these testing times. The team has been actively promoting FCM MICE XR which simulates the onground experience for virtual events, corporate events and award nights, exhibitions and expos and has already conducted such events since June 2020.

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Featuring Mice Leaders - Ajay Seth

Ajay Seth, CEO Delmos World Pvt Ltd Mistakes During The Journey Become Improvement Pointers

Ajay Seth, CEO Delmos World Pvt Ltd

This has been an amazing journey and if today I am asked to change anything in these 33 years, will change nothing as every day has been a learning day. Mistakes during the journey became learning and improvement pointers. And the career that started as a junior member in the team in 1987 with Travel Corporation of India Ltd. Took its upwardly flight to Senior Vice President @ Cox & Kings Ltd. heading the Outbound MICE & Trade with over 230+ professionals as part of this team and to CEO, Delmos World. Of course in between years were spent starting or strengthening various other businesses, be it Outbound Leisure & MICE Operations, Inbound Leisure, Specialised Indian Trips including Cruising, Setting-Up of Bharat Deko, the domestic arm of the company when travel within the country was beginning to get its due priority, and finally the biggest of all Outbound MICE &Trade Fairs, nearly every major aspect of travel business has been covered in these 33 years. And as I reminisce, heading every business was indeed www.miceaffairs.com

it’s of utmost importance to challenging as most of these have a team believing in the were built from ground-zero. Be it Bharat Deko or Outbound goals and all moving together in tandem to the belief and MICE Tour & Trade Fair Tourism that raked in over 600+ ideology to attain success. cr annually for the organization, Nothing Else Matters. Also important in the learning may be the largest outbound mice business figures by a single graph; Lead by example, take the blame of the team and travel company. Of course this give them credits, support would not have been possible them when they make without support from the company promoters and directors mistakes, create leaders nor it would have been possible without feeling threatened, empower people to achieve without experienced dedicated team players and business heads their goals and help them grow. These were small but who believed in these kind of mind-bogling business figures… important learning in the journey” naming a few who have been an integral part of this journey “Currently under the C-19 ….. Sandeep Kapoor in the very initial years who I can say attack, overall the travel and specifically the MICE was my 1st Guru when I did & Trade Fairs business not even know the T of Travel has taken a back seat but I to Arun, Kavita, Srini, Kailas, Atanu, Mithun ,Shyam, Seema, personally believe that once the world is safe to travel Partha, Ashim, Hari, Gokul, Sunil to name the few who were again, the numbers will swell an integral part of this 600+ cr to those numbers that we have not seen before. Every person journey. The list can continue endlessly for there have been so today is waiting to travel and MICE travel is amongst the many to assist and strengthen most awaited travel for it’s hands at every step, so to everyone who have been part of a reward and recognition to this 33 year journey my deepest the hard work put in by the and heartfelt thanks to each one Partners & Staff churning of you. Also many thanks to the business for their brands. esteemed service partners within Whilst it may take its own India and overseas be it hotels, time, Travel will Happen airlines, tourism boards, ground again for travel is the essence of mankind… happening from logistic providers who ensured Christopher Columbus times support at every level. An important learning during this or even earlier if we move to BC era” 33 year journey has been that

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Recognition

Top Notch MICE Professional Season 1 – Powered by Mice Affairs Media Group

Mice Affairs launched latest initiative to recognize the Top Notch Mice Professionals Recognition. Revealing the Season one winners…

Meet the Winners Here!! Parth Satpathy Business Head, Zenith Leisure Holidays Ltd

While growing up as a child in the wilderness of Odisha & Chhatisgarh, little did I ever dream of becoming a tourism professional, leave aside travelling to close to a hundred countries while curating events for numerous clients year after year or receiving this recognition from 'MICE Affairs' after 21 eventful years in MICE trade. It is certainly a very proud and humbling experience for me, and, I can only thank all my clients, colleagues, business partners, peers and mentors for their constant trust, motivation and guidance. The journey has never been monotonous and has been very rewarding in creating some cherished relationships with distinguished personalities from travel trade across the globe. I strongly believe that ours is a very personalised-service oriented industry and no pandemic, no obstacle can deter us any longer. Together we can restart weaving those magical memories for our travellers very soon. 45

Sudip Sinha

Business Head MICE & Special Business Initiatives- ITH Ltd. MTA from IMS Indore along with Masters in Physics from BHU, domestic and Inbound MICE has been the real interest area for Sudip. Carrying a rich experience of 25 + years in trade, Sudip has been working closely with major exhibitions in India. He is also supporting Save The Youth Program, as a part of Giving It back to Society. “I am glad to be a part of TNMP program and thanks to Mice Affairs Magazine for launching this recognition initiative for MICE Professionals. We all need to Stay Strong, Stay Positive and Never Give Up. Happy Times will be here again”

Shyam Saini

Founder & MD, Axplore Travelplus Pvt Ltd 18 years Experience in MICE Industry, founded own venture and currently handling Top Corporate Travel Requirements Pan India Basis “ I am humbled and grateful for the recognition. Its more than 18 years in trade and learning is still on. Every day brings on new challenges and opportunities, that’s the real beauty of being into this piece of business line. Current times are challenging but as they say –Every Cloud has a silver lining, so keep your spirits high and see you in business soon”

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Recognition Amit Chaudhary 23+ years experience at senior positions in different verticals of MICE outbound business with frontline organisations. Currently with ITW Travel & Leisure Pvt Ltd as Vice President - MICE "Its a privilege to be a part of TNMP programme initiated by Mice Affairs Magazine. We all are sailing through unprecedented times but I am sure we all will be out of it soon with more business then before . Wishing everyone to get busy soon with MICE & till then stay safe. “

Sudeshna Banerjee 20 years experience in MICE business with specialization in outbound. “I feel greatly privileged to Be a part of the TNMP programme by the Mice Affairs magazine. I strongly feel the worst is over for our industry . New avenues are opening up ; soon we will excel yet again in the new normal and attain great heights.

Ghanendra Gupta

TNE Holidays, Head - MICE & BUSINESS TRAVEL Professional with 17 years experience in MICE business, "Unprecedented and unexpected events have disrupted our business. On the other hand, it's an opportunity to look back at and improve ourselves and come out with a better version of ourselves on personal and Professional front. I am delighted to be selected amongst TNMP Recognition by Mice Affairs. Thanks to all industry partners and friends for your support and love.”

Vicky Soin 25 years experience in Travel & Outbound Mice Industry. Presently Business consultant with Arrmaani Destination Management. “No matter what, change in inevitable. If we don't, Nature does and to move on is to adapt situation and be positive. Mind is like a paintbrush, it can color any situation”

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Recognition “Add value to others life”

Satish Saini Head Hotel Contracting – TNY Holidays Pvt Ltd 17 Years in Trade, Specialization in MICE “Tough year for the trade and challenging times. We have already started getting leads for future MICE movements from corporate buyers for next financial year. Wishing good luck to all industry mates. Special thanks to Mice Affairs for launching TNMP recognition during this time, which has really worked as a morale booster.”

Rajat Saran Founder Traaexplore Pvt Ltd. Rajat Saran has 17 years of experience in Travel and Tourism industry with specialisation in MICE inbound and outbound. Currently he is conducting his online courses, Tourism Career Booster to help students, working professionals and entrepreneurs in tourism industry to become top notch proffesional. "I feel privileged to be a part of TNMP programme by Mice Affairs Magazine. These are unprecedented times for everyone but I am sure business will be back on track with double force soon. Wishing everyone safe & positive living ahead.”

SEASON 2

ENTRIES OPEN 47

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Global News

IAEE Congratulates 2020 Bob Dallmeyer Education Fund Grant Recipients The International Association of Exhibitions and Events® (IAEE) announced the 2020 Bob Dallmeyer Education Fund grant recipients on Nov 30. The mission of the Bob Dallmeyer Education Fund is to support exhibition and event industry education and professional development by providing a challenging and engaging educational experience. The fund is designed for young professionals, professionals new to the exhibitions and events industry, those that are intellectually curious about trends and opportunities, and those that are interested in learning about the global marketplace. “The Bob Dallmeyer Education Fund is committed to assisting professionals in our industry pursue the highest level of professional growth they choose to achieve,” said IAEE Executive Vice President & COO Cathy Breden, CMP, CAE, CEM. “These deserving individuals have demonstrated a passion and dedication to our industry that serves to benefit us all as they develop into future leaders.” Each year, applicants for grants are required to submit detailed information regarding their employment and experience in the exhibitions and events industry, as well as their intent for continued education and development of their career.

IAEE congratulates this year’s Bob Dallmeyer Education Fund grant recipients: Hillary Harvey is Meetings Coordinator for the International Association of Venue Managers (IAVM).

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“Working towards my CEM certification was one of my big goals for 2020; when the pandemic began I thought that goal would have to wait a few years,” she said. “Thanks to the Bob Dallmeyer Education Fund grant, I don’t have to put this goal on hold. I am so grateful for this opportunity to continue my professional education and development. Thank you to IAEE for investing in the future of our industry and making this learning opportunity a reality!” Jordan Lawson is Event Technology Sales Leader for Freeman. “I am thrilled and honored to have been named a 2020 Bob Dallmeyer Education Fund recipient,” he said. “As an events industry supplier, I hold the same passion for service, hospitality and empowerment through education much like Bob himself. I look forward to being another contributing, enthusiastic member to the legacy Bob has built in our industry. Truly grateful!” Danielle Tempesta is Manager, Event Operations for Informa Markets Limited. “I’m so thankful for the opportunity to continue my education with the help of the Bob Dallmeyer Education Fund,” she said. “Professional development has always been important to me, so becoming certified in exhibition management is a both a professional and a personal goal. This year has taught me to remain adaptable and to always be willing to learn something new, which I will definitely be doing with this grant.”

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RNI Title Code UPE NG/2018/75911

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