August 2022 Apartment Advantage Newsletter by Michele

ING UT OUT! O LF LD

SO GO LL MES A O F RS U

2023 TRADE SHOW BOOTHS NOW ON SALE Don’t miss your chance to reserve space for the Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA) 2023 Trade Show scheduled for Tuesday, March 14 at Sharonville Convention Center. Early bird pricing of $750 per booth is available through August 31. After August 31, the price per booth increases to $800 per booth. REASONS TO EXHIBIT AT GCNKAA TRADE SHOW Besides the opportunity to meet and greet 600 to 800 industry peers during our trade show, here are additional reasons you won’t want to miss out! 1. The Invitation Only VIP Preview Hour allows key decision makers from our property owners and management companies to attend a private preview of the trade show from 4 pm to 5 pm

GCNKAA HOSTS CERTIFIED APARTMENT PORTFOLIO SUPERVISOR (CAPS) COURSE IN AUGUST

CAPS returns to the Greater Cincinnati Northern Kentucky Apartment Association this year and is currently scheduled for August 23 through August 26 from 8:30 am to 5 pm at the Apartment Association CORT Education Center. This course is presented by NOI Coach Rich George. Cost per person is $950 for members and $1750 for non-members. Earning your Certified Apartment Portfolio Supervisor (CAPS) designation takes you to the next level in property management. It fast-tracks your career advancement and your corresponding earning potential. This program’s curriculum emphasizes recruiting, retaining and engaging high-performing employees. You’ll also learn how to analyze and report property and portfolio financial results, conduct due diligence and community takeovers and oversee management agreements. For more details, or to register, click here.

offering you more personal time to meet and greet potential customers without other interruptions. 2. New Floorplan with minor changes encourages better foot traffic. This year the booths remain 8’ x 10’. All booths include pipe and drape, one table, two chairs, booth sign and wi-fi. 3. Expanded Education Rooms accommodate more students and guarantees a larger attendance of property managers, leasing agents and maintenance technicians when the trade show opens. 4. More Sponsorship Opportunities enable you to get more bang for your sponsorship buck. Whether through signage, verbal recognition or company listing on gcnkaa.org and in the Apartment Advantage, we will find a way for you to get involved whether you have one employee or one thousand. Sponsorships range from $300 to $1000. Booths are available on a first come first serve basis. If you would like to reserve a booth, visit www.gcnkaa.org. If you have any questions, we are here to help! Give us a call at 513-407-8612.

HOLIDAY CHEERS PARTY MOVES TO SAVANNAH CENTER IN DECEMBER

The Annual Holiday Cheers Party and Benefit has been growing by leaps and bounds over the past few years and it is with mixed emotions that we announce that this event has moved to a new location for 2022! While we have loved hosting our event at Kenwood Country Club for the past 12 years, we have, unfortunately outgrown the facility and their parking capabilities. After several site visits to other facilities, we have decided to move our event to the Savannah Center in West Chester. We can now easily accommodate up to 1000 attendees and 500 cars as well as have all attendees in one large room instead of divided up into 7 different areas. And finally, we will now be hosting this event as a sit-down dinner complete with drinks and appetizers during networking. We are thrilled with these changes and the committee and GCNKAA staff are working hard to ensure this year’s Holiday Cheers is one of the best we have ever hosted. Mark your calendar now to join us on Thursday, December 8 at the Savannah Center from 5 pm to 9 pm. If you would like to join the committee to plan this event, contact the Apartment Association office at 513 407-8612 or michele@gcnkaa.org.

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8 APARTMENT ADVANTAGE 3

2022 EXECUTIVE COMMITTEE TONYA PETERSEN Miller Valentine Group President tonya.petersen@mvg.com MELISSA JOY Village Green Mgmt Vice President mjoy@villagegreen.com JUSTIN SEGER HILLS Properties Treasurer JustinS@hillsinc.com CRAIG COFFMAN Uptown Rental Properties Secretary ccoffman@uptownrents.com

GCNKAA PAST PRESIDENTS

2000…Roy Wergers 2021...Don Brunner 1999…Roy Wergers 2020...Don Brunner 1998…Robert J. Wahlke, CAPS 2019...Jud Oscherwitz 1997…Terry Sievers 2018...Jud Oscherwitz 1997…Dave Lockard 2017...Stacy Walton 1996…Jim Cohen, CPM 2016...Stacy Walton 1995…Jim Ruh 2015...Rusty Lykes 1994…Mark Robinson 2014...Rusty Lykes 1993…David Noll 2013...Maria Stanton 1992…Bernie Wessels ** 2012...Maria Stanton 1992…Jerry A. Molique, CPM, CAPS ** 2011...Jeff March 1991…Jay O. Ingram, Jr., CPM 2010...Brian Fullenkamp 1990…Ronald Bommer 2009...Brian Hendy, CPM 1989…John Cobey 2008...Brian Hendy, CPM 1988…Robert J. Wahlke, CAPS 2007...Becky Alejandrino, CPM 1987…Robert J. Wahlke, CAPS 2006...Marc Cameron, CPM 1986…Charles Berling 2005...Marc Cameron, CPM 2004...Gary Sanzone, CPM, CAPS, CAM, NALP 1985…Joseph Fullenkamp, CAPS 2003...Gary Sanzone, CPM, CAPS, CAM, NALP 1984…John Stalnaker 1983…Jerry A. Molique, CPM, CAPS 2002…Jim Ruh 1982…Harry Fath 2001…Jay Ingram, CPM **Apartment Association of N. KY merged with GCNKAA

Office Hours:

2022 BOARD OF DIRECTORS

Mark Arnold, Royal Finish Associate Council 1st Vice President Lloyd Cobble, CIG Communities Brian Fullenkamp, Legacy Management Jeff Greenberger,Greenberger & Brewer, LLP Parliamentarian Todd Hignite, Hearth Home Communities Gerry Johnson, Rent Path Associate Council President Megan Lawhon, PLK Communities Oksana Lukjanenko, Denizen Management Mike Markus, BRG Apartments Jordann Morgan, Fath Properties Ann Padgett, ePremium Insurance Agency Associate Council 2nd Vice President John Recob, Towne Properties Lesley Wardlow, CMHA Elizabeth Werner, Stoneridge Properties

GCNKAA STAFF

Rebecca McLean, Executive Vice President Pat Crowley, VP of Governmental Affairs Michele Klusman, Director of Communications & Programs; Apartment Advantage Editor Rick Holste, Director of Membership Sales Zach Jameson, Accounting, Database & Office Coordinator James Combs, Education & Social Media Coordinator Susan Peck, AA Outreach Coordinator Nicole Metz, Membership Coordinator and Office Administrator

AUGUST 2022 8

Monday Through Friday 8:30 am to 5:00 pm

ADVERTISING RATES 2022 The following advertising rates are for full year contracts. Six month contracts are also available. Call Patty at 513 407-8612 for more information. Business Card ........................................................................................ $95 Quarter Page........................................................................................ $115 Half Page .............................................................................................. $145 Full Page .............................................................................................. $165 Inside Front .......................................................................................... $209 Back Cover .......................................................................................... $219 Ad rates are for full color ads. Link from your ad to your website is included. Ads must be submitted as a press quality pdf file or high resolution jpg sized as listed above.

ADVERTISING DEADLINES Ad deadlines are the first of the month for the next month’s issue. Placement of articles and ads is limited to pre-set space and dimensions of the Apartment Advantage. Submissions may or may not be used and placement is at the discretion of the editor. September 2022....................................................................August 1, 2022 October 2022................................................................... September 1, 2022 November 2022................................................................... October 3, 2022 December 2022................................................................. November 1, 202 January 2023....................................................................December 1, 2022 February 2023......................................................................January 2, 2023 March 2023........................................................................February 1, 2023 April 2023..............................................................................March 1, 2023 May 2023.................................................................................April 3, 2023 June 2023.................................................................................. May 1, 2023 July 2023................................................................................... June 1, 2023 August 2023...............................................................................July 3, 2023 Apartment Advantage is a monthly publication of the Greater Cincinnati Northern Kentucky Apartment Association, Kenwood Executive Center, 7265 Kenwood Rd, Ste. 100, Cincinnati, OH 45236; phone (513) 407-8612; fax (513) 407-7868. For up-to-date information check out our website: www.gcnkaa.org.

SUNDAY

MONDAY TUESDAY WEDNESDAY THURSDAY Apartment Advantage Deadline, 5 pm

IRO Planning Committee, 10 am

Fall Golf Committee, 10 am Associate Council 11 am

Trade Show Committee, 12 pm

Executive Comm, 7:30 am

Board of Directors 8:30 am

NextGen Comm. 9 am

Ed Comm., 10 am DE&I Committee 11 am

CAPS Course 8:30 am

Human Trafficking Awareness, 9 am

NextGen Happy Hour, 5 pm

Legislative Committee, 8:30 am Summer Golf Committee, 9 am

CAPS Course 8:30 am

Outreach Board of Directors, 9 am

Social Media Committee, 9 am

SATURDAY

Membership Committee, 12 pm

Holiday Cheers Committee 10:00 am

FRIDAY

AUGUST 2022

COMING UP IN SEPTEMBER 2022 COMMITTEES 8 Legislative Committee, 8:30 am 13 Fall Golf Committee, 10 am 13 Associate Council, 11 am 13 Trade Show Committee, 12 pm 14 NextGen Committee, 9 am 14 Education Committee, 10 am 14 DEI Committee, 11 am 14 Membership Committee, 12 pm 20 Executive Committee, 7:45 am 20 Board of Directors, 8:30 am 20 Holiday Cheers Committee, 10 am 22 Outreach Board, 9 am 27 Social Media Committee, 9 am

EDUCATION 7 Liability in Multifamily Housing, 9 am 9 EPA 608 Certification, 9 am

EVENTS 15 IRO Forum, 5 pm 29 Fall Golf Outing, 9 am

16 EPA 608 Certification, 9 am 22 It’s Fair Housing, Not Fear Housing, 9 am 30 Certificate for Apartment Maintenance Technicians (CAMT), 8:30 am

8 APARTMENT ADVANTAGE 5

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Across the Board

This section contains articles and information concerning the Board of Directors and Association policies.

A MESSAGE FROM THE PRESIDENT By Tonya Petersen, President Hello GCNKAA Membership! I hope everyone is enjoying their summer and planning a great August before school goes back into session. We closed out July with another soldout event on the BB Riverboats. We also had record breaking attendance at the DE&I Happy Hour at One41 Wellington. Thank you Uptown Rentals for sharing this gorgeous community with our membership. The committee has been Tonya Petersen Miller Valentine Group working hard and launched our very own GCNKAA DE&I logo, one of the first across our nation! Kudos to the committee and special thanks to the PLK Communities Marketing team in bringing the logo to life! August will host several opportunities for networking and education. First up, the NextGen committee is hosting a Happy Hour focusing on Problems and Solutions on August 11. This will be an informative Happy Hour to learn tips and tricks in solving some of the most common problems in our industry. Education opportunity continues with Human Trafficking Awareness on August 17, a free seminar for our members hosted via zoom. Rounding out the month, the Certified Apartment Portfolio Supervisor (CAPS) designation will be offered from

August 23 to 26 at the GCNKAA offices. I would like to again request your involvement in our committees! Most committees now have a hybrid model for attendance as being too busy to drive to the association is understandable. We have removed that barrier and offer zoom for YOU to join. Feel free to reach me or the staff to review where your passion can best serve GCNKAA. We held our first committee meeting for the Holiday Cheers for Outreach last month. My co-chair Gerry Johnson with Rent and I would love to extend an invite to our next meeting on August 16 at 10 am. Email me to obtain the Outlook invite! As we start to build another great event for December 8, I stand amazed at the drive and steadfast commitment Gerry Johnson has for GCNKAA and our industry. I would like to express my Attitude of Gratitude for August 2022 to Gerry Johnson! Gerry serves as the Associate Council President, has served on the Business Exchange committee, Trade Show committee, Golf Outing committees and the Holiday Cheers committee. His positivity and continual smile are a key to success for GCNKAA and our membership. My hat is off to you Mr. Johnson! Thank you for your example. Thank you for your passion. And thank you for your big heart to serve! We are better because of you! Hope to see you all soon at one of our upcoming educational or networking events! Enjoy the rest of your summer!

8 APARTMENT ADVANTAGE 7

GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION

BOARD OF DIRECTORS - NOMINATION APPLICATION The 2022 Nominating Committee will submit the names of candidates to serve on the GCNKAA Board of Directors for the 2023-2025 Term. (According to the GCNKAA bylaws Article I Section 2.a. Primary Membership is open to any person, firm or corporation that subscribes to the Code of Ethics of the Association and who is engaged in the business of construction, ownership and/or management of multi-family housing for sale or rent.) We currently have four (4) seats that are up for re-election. All applications must be received in the GCNKAA office by 5:00 pm, on Friday, September 9, 2022. If you are interested in pursuing a seat on the Board of Directors, please submit this application to the GCNKAA offices. If you have any questions, please call Rebecca McLean at the Association office at 513 407-8612.

General Information: Name/Title:___________________________________________________________________________ Company Name:_______________________________________________________________________ Street Address:________________________________________________________________________ City:____________________________________State:___________Zip:_________________________ Phone Number: Fax: E-mail:_________________________ Experience: Please briefly describe your current job responsibilities: _______________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ Please briefly describe your past experience in multifamily housing: ______________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ Are you currently serving on any other Committees?__________________________________________ If yes, please list name(s) of the organization(s): _____________________________________________ Organizations or associations you are currently affiliated with or have been affiliated with in the past: ____________________________________________________________________________________ Additional Information: Why are you interested in serving on the Board? _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ What do you see as the major local and state issues that affect our industry? _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ List any skills or experience you possess that you feel would be beneficial to the Board: _____________________________________________________________________________________ _____________________________________________________________________________________

Signature

Date:_________________ Greater Cincinnati Northern Kentucky Apartment Association Kenwood Executive Center | 7265 Kenwood Road, Ste. 100 | Cincinnati, OH 45236 Phone 513 407-8612 | Fax 513 407-7868 | rebecca@gcnkaa.org

Article VII Government. Section 5. In the event a member of the Board of Directors should be absent three consecutive times, or four times in a calendar year from regularly stated meetings of the Board of Directors, or three times in a calendar year from general membership meetings, it shall be considered as a resignation from the Board of Directors unless a valid excuse is presented to and accepted by the Board at the following regularly scheduled Board Meeting. All Board Members must sit on a committee and report to the Board of Directors as necessary.

AUGUST 2022 8

Brain Power SUMMER AND EDUCATION, PART III By James Combs, Education and Social Media Coordinator When August comes and people speak of summer coming to an end, it is always puzzling. The third act is usually the exciting finish. The final flourish. For the Education segment of the Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA), August begins to ramp up our trainings. Check out everything listed below to know what is coming up; and check the website to see offerings for the rest of the James Combs year. We are planning on adding even more as well! Below you are going to find all the latest upcoming opportunities to grow your education. Education strives to be reflective of our member’s needs. We are always listening to feedback from our members and looking for new ideas all the time. If there are topics or material that you would love to see offered please reach out to james@gcnkaa.org. DESIGNATION COURSES Certified Apartment Portfolio Supervisor (CAPS) WE RECOMMEND THIS COURSE for multi-site supervisors with 24 months of multi-site supervision experience. This brand-new CAPS Certified Apartment Portfolio Supervisor course will help you rise to the next level in property management. It will prepare you to be an effective portfolio supervisor which may lead to increased earning potential. To obtain the CAPS credential, candidates must complete the following: • Minimum of 24 months employment as a multi-site supervisor or be either a CAM, ARM or RAM credential holder in good standing. • Successful completion of all CAPS course work (totaling 40 hours) • Pass the CAPS exam within six (6) months of declaring candidacy The CAPS course runs from Tuesday August 23 through Friday, August 26 from 8:30 am to 5 pm at the GCNKAA offices located at 7265 Kenwood Road, Cincinnati, OH 45248.

• Plumbing Maintenance & Repair Thursday, October 6, 2022 | 8:30 am to 5 • Heating Maintenance & Repair Thursday, October 13, 2022 | 8:30 am to 5 • Air Conditioning Maintenance & Repair Thursday, October 27, 2022 | 8:30 am to 5 • Interior / Exterior Maintenance & Repair Thursday, November 3, 2022 | 8:30 am to 5 • Appliance Maintenance & Repair Thursday, November 3, 2022 | 8:30 am to 5 • Review & Test Day Friday, November 11, 2022 | 8:30 am to 5

UPCOMING SEMINARS Human Trafficking Awareness Training (Free) The Salvation Army raises awareness of the injustices of human trafficking by partnering with local coalitions. Through prevention activities and work to reduce demand for forced labor and commercial sex, they prevent future crimes. They also help rescue and restore current victims by improving the identification and prosecution of local traffickers. In this course (geared toward the multifamily industry) you will learn a variety of info. You’ll get a brief overview of how human trafficking is defined and the laws that pertain to human trafficking. The course will also show you what trafficking looks like and how to spot the signs. Finally you’ll learn what to do to stop it, free resources that are out there for survivors, as well as systems and practices that you can put in place to prevent it from happening. Wednesday, August 17, 2022 9:00 AM - 10:00 AM Zoom link will be provided upon registration

Liability in Multi-Family Housing Presented by Dan Pike This course is perfect for anyCertificate for Maintenance Technicians (CAMT) one who is managing liability for a Earning your Certificate for Apartment Maintenance property or properties. Objective: Technicians (CAMT) validates your knowledge, enhances your Introduce and discuss liability issues reputation and credibility, boosts your confidence and earns you as they relate to multifamily owners respect. You will receive training across all the fields listed on the and operators to raise awareness of right to give you a wide range of knowledge & ability. These mod- common challenges and best pracules can be taken as a whole or individually. Dead line to register tices is September 16! Scholarship are available. Visit www.gcnkaa.org Material to emphasize the following: for more information. All classes will be held at the Apartment • There have been significant cost increases to Liability preAssociation CORT Education Center located at 7265 Kenwood miums (both General Liability, and Excess Liability) within Road. See module schedule below the multi-family industry • There have been Significant increases in claim costs • Electrical Maintenance & Repair (Slip-Falls, Assault/Battery, Pool Incidents, Automobile Friday, September 30, 2022 | 8:30 am to 5 Accidents)

8 APARTMENT ADVANTAGE 9

The more awareness you have about this topic the better prepared your communities will be to manage exposure! Wednesday, September 7, 2022 9:00 AM - 12:00 PM Apartment Association CORT Education Center 7265 Kenwood Road, Cincinnati NEXTGEN On Thursday, August 11, the NextGen Committee hosts a happy hour from 5 pm to 7 pm at Nation Westwood. The theme for this networking event is Strategies and Solutions. Come join us for food and drinks while we discuss tips and tricks to solve some of the most common problems in the work place. Life can’t be all about solving problems, though. You’ll also learn some new skills or sharpen old ones. We have some great guests coming to talk in a roundtable format and you’ll get time at each station. Check out the list below and don’t forget to register in advance by visiting www.gcnkaa.org. • Canva • Addressing potential tenant concerns • Productivity / time management / work life balance tips

AUGUST 2022 8

• Best Follow Up Strategies (Marketing) • On site event hosting for residents • Virtual Tours • Resident retention, explaining rent increases • Supporting Maintenance Staff This event is completely free! At this event you can expect ample time to network, gain valuable info from our speakers, enjoy complimentary food and drinks, as well as participate in games and activities that will boost your knowledge and teach valuable tips, tricks, and skills to enhance your own career. INVOLVEMENT, SPONSORSHIP, QUESTIONS If you are interested in getting involved with the Education or NextGen Committee and help plan all of the great education opportunities, join us for our monthly meetings! Contact me at 513407-8612 or james@gcnkaa.org for details and invitations. GCNKAA’s education and NextGen programs offer great exposure through sponsorship. Seminars and course modules can be sponsored for as little as $150 and comes with many benefits. Sponsorship funds help the association provide extra amenities to the attendees.

Apartment Association Outreach, Inc.

7265 Kenwood Rd. Suite 100, Cincinnati, OH 45236 513.407.8612 Fax 513.407.7868 www.gcnkoutreach.org

EDUCATION SCHOLARSHIP APPLICATION The Apartment Association Outreach, Inc. announces Education Scholarships available for the CAMT class beginning September 30, 2022. The CAMT series begins Friday, September 30, 2022, valued at $999.00. All applicants must hold a valid High School diploma, or the equivalent, and must be currently employed by Greater Cincinnati Northern Kentucky Apartment Association members. Careful consideration is given prior to awarding the Education Scholarship, with special emphasis placed on an individual’s commitment to the industry, general industry knowledge and overall character. CAMT Scholarship applications must be received on or before Friday, August 26, 2022. The recipients of the CAMT scholarships will be notified by Wednesday, September 7, 2022. Applications may be mailed to AAO, 7265 Kenwood Road Suite 100, Cincinnati, OH 45236, emailed to susan@gcnkaa.org or faxed to 513.407.7868. All information submitted is strictly confidential and will be reviewed only by the scholarship judges. Please complete the information below for the CAMT.

NAME PROPERTY NAME WORK/PROPERTY ADDRESS CELL PHONE OWNER/MANAGEMENT CO. EMPLOYER

WORK TELEPHONE NUMBER _____________ EMAIL ADDRESS PHONE

REGIONAL/DISTRICT/PORTFOLIO MANAGER ______________________________________________________ APPLICANTS HOME ADDRESS__________________________________________________________________ 1. How long have you been employed in the multi-family housing industry? ____________________________ 2. Please list any degrees, designations, licenses or certifications you have. (High School, GED, etc.) ________________________________________________________________________________________ 3. List any activities, if applicable, you have been involved with through GCNKAA. ________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ Please attach one (1) current professional letter of recommendation for the scholarship from your supervisor.

8 APARTMENT ADVANTAGE 11

SCHOLARSHIP AGREEMENT I, do hereby agree that all the above information is true and correct to the best of my knowledge. Additionally, I do hereby acknowledge that should I become a scholarship recipient,I am fully responsible for attendance of all classes. Scholarship is held by the individual and not the member company and is not transferable. Scholarship is valid only for the designation series being offered in September 2022. I acknowledge that if I do not complete the designation within the time specified, payment must be

made to reimburse The Apartment Association Outreach, Inc. for the tuition within 60 days of the Enrollment expiration date.

Signature

Date

Date _______________

Applicant’s Signature Applicant’s Title

Date

This form must be completed by the applicant and his/her supervisor as part of the scholarship packet. Please refer to the Fall Designation Course Schedules for complete class information. www.gcnkaa.org/education GCNKAA does not discriminate on the basis of age, race, national origin, sex, religion, color, handicap or familial status.

Date returned

AUGUST 2022 8

For office use only Authorized signature

IMPROVE YOUR MAINTENANCE SKILLS ALONG WITH RESIDENT SATISFACTION, NOI AND PROPERTY VALUE. Electrical Maintenance September 30, 2022 @ Apartment Association Offices Plumbing Maintenance @ Roto Rooter Services Co.

October 6, 2022

HVAC I Heating Systems October 13, 2022 @ Apartment Association Offices HVAC II Air Conditioning October 27, 2022 @ Apartment Association Offices Interior/Exterior Maintenance November 3, 2022 @ Apartment Association Offices Appliance Maintenance November 3, 2022 @ Apartment Association Offices All classes are from 8:30 am to 5 pm at the Apartment Association / Cort Education Center in the Kenwood Executive Center, 7265 Kenwood Road, Ste. 100, Cincinnati, OH 45236, unless otherwise noted. Full course is $850 per person or $150 per module. Non-member rates double.

EARNING YOUR CAMT BOOSTS YOUR KNOWLEDGE AND SKILLS, YOUR REPUTATION, AND YOUR CONFIDENCE GET THE JOB DONE RIGHT. EARN YOUR CAMT. Designation series must be completed within six months of declaring candidacy, including one online soft skills course, four FranklinCovey Insights on Demand online courses, and the comprehensive exam. Certificate candidates must also complete one year of apartment or rental housing maintenance experience.

513.407.8612 WWW.GCNKAA.ORG JAMES@GCNKAA.ORG

• Processing work orders efficiently and to residents’ satisfaction • Electrical, plumbing, HVAC, mechanical, appliance, construction, and lock and key services and repairs • Painting services • Customer service • Following company policy and procedures • Minimizing personal and property damage • Maintenance safety • Fair housing regulatory compliance • Environmental responsibility and regulatory compliance • Documenting and reporting maintenance activities in compliance with company policy and regulation • Curb appeal, property inspection, and daily maintenance • Maintaining recreational facilities and common areas • Implementing a preventive maintenance schedule • Product repair and replacement decisions • Professional behavior, communication skills, and personal appearance We recommend this course for maintenance technicians, porters, housekeepers, and groundskeepers who are ready for advancement.

8 APARTMENT ADVANTAGE 13

Advance Your Career Take the next step in your professsional development and become a certified success by earning your Certified Apartment Portfolio Supervisor (CAPS) designation.

This brand new CAPS course will help you rise to the next level in property management. It will pepare you to be an effective portfolio supervisor which may lead to increased earning potential.

CAPS training covers: • Client Services and Stakeholder Relations • Investment Management • Improving Asset Performance • Asset Evaluation • Talent Management • Contemporary Issues in Multifamily Housing For individual course descriptions, please visit www.gcnkaa.org or call the Apartment Association offices at 513-407-8612. This course is recommended for multi-site supervisors with 24 months of multi-site supervision experience. Cost for complete course, including all class materials is $950 ($1750 for non-members). Reservations and fees are due two weeks in advance of class. Classes will be held at the Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA) CORT Education Center from Tuesday, August 23 through Friday, August 26 from 8:30 am to 5:00 pm. Call James at the GCNKAA offices or visit www.gcnkaa.org to get registered.

You’re already a Success. Become a Certified Success.

COURSE DESCRIPTIONS AND REGISTRATION Attendees Will Learn: • Achieving ethical excellence • Understanding the management agreement and creating an owner’s report • Stakeholder relations with residents, communities, and municipalities • Mortgage nancing • Overseeing the budget process across a portfolio • Measuring portfolio performance and property valuation • Investigating and troubleshooting an underperforming property • Property acquisition and due diligence • Market analysis and property inspections • Operational and nancial analysis inspections • Property development feasibility analysis • Investment strategies, including renovation, disposition, and re nancing • Key content for the owner/company due diligence report • Talent development and management throughout the employee cycle • Managing staff during property sales or purchase • Contemporary issues, including occupancy, emotional support animals, hoarding, criminal background checks, RUBS, cybersecurity, and music licensing

AUGUST 2022 8

CAPS REGISTRATION Name:_______________________________ Company:_____________________________ Email:________________________________ PAYMENT INFORMATION _____Please bill me _____Check enclosed _____Charge the credit card number below: _____________________________________ Number

_____________________________________ Expiration Date

Security Number

______________________________________________________________ Signature

Apartment Association Outreach, Inc.

7265 Kenwood Rd. Suite 100, Cincinnati, OH 45236 513.407.8612 Fax 513.407.7868 www.gcnkoutreach.org

EDUCATION SCHOLARSHIP APPLICATION The Apartment Association Outreach, Inc. announces Education Scholarships available for fall 2021 classes. The CAM series begins Monday, October 17th, valued at $899.00. All applicants must hold a valid High School diploma, or the equivalent, and must be currently employed by Greater Cincinnati Northern Kentucky Apartment Association members. Careful consideration is given prior to awarding the Education Scholarship, with special emphasis placed on an individual’s commitment to the industry, general industry knowledge and overall character. CAM Scholarship applications must be received, on or before, Monday, September 19, 2022. The recipients of the CAM scholarships will be notified by Wednesday, September 28th. Applications may be mailed to AAO, 7265 Kenwood Road Suite 100, Cincinnati, OH 45236, emailed to susan@gcnkaa.org or faxed to 513.407.7868. All information submitted is strictly confidential and will be reviewed only by the scholarship judges.

NAME_____________________________________________________________________________________ PROPERTY NAME ___________________________________________________________________________ WORK/PROPERTY ADDRESS_______________________________WORK TELEPHONE NUMBER _____________ CELL PHONE __________________________EMAIL ADDRESS________________________________________ OWNER/MANAGEMENT CO. EMPLOYER_________________________PHONE__________________________ REGIONAL/DISTRICT/PORTFOLIO MANAGER ______________________________________________________ EMAIL__________________________________________PHONE NUMBER_____________________________ APPLICANTS HOME ADDRESS__________________________________________________________________ 1. How long have you been employed in the multi-family housing industry? ___________________________ 2. Please list any degrees, designations, licenses or certifications you have. (High School, GED, etc.) _______________________________________________________________________________________ 3. List any activities, if applicable, you have been involved with through GCNKAA. ______________________ ______________________________________________________________________________________ ______________________________________________________________________________________

Please attach one (1) current professional letter of recommendation for the scholarship from your supervisor. 8 APARTMENT ADVANTAGE 15

SCHOLARSHIP AGREEMENT I, ___________________________________do hereby agree that all the above information is true and correct to the best of my knowledge. Additionally, I do hereby acknowledge that should I become a scholarship recipient, I am fully responsible for attendance of all classes. Scholarship is held by the individual and not the member company and is not transferable. Scholarship is valid only for the designation series being offered in the fall of 2022.

I acknowledge that if I do not complete the designation within the time specified, payment must be made to reimburse The Apartment Association Outreach, Inc. for the tuition within 60 days of the Enrollment expiration date.

Signature______________________________________________________Date_______________________

THE APARTMENT ASSOCIATION OUTREACH, INC. EDUCATION SCHOLARSHIP APPLICATION Scholarship Recipient Authorization Form The applicant has applied for an Education Scholarship through The Apartment Association Outreach, Inc. The authorized signature below serves as acknowledgement that the individual applying has completed and submitted all paper work necessary to be considered as a possible scholarship recipient. This also serves as authorization from the APPLICANT’S supervisor/manager, that if the applicant is selected as a Scholarship recipient, they shall allow the time necessary to attend classes selected by recipient. Authorized Signature of Regional/District/Portfolio Manager_________________________________________ Supervisor’s Title_________________________________________________________Date_______________ Applicant’s Signature________________________________________________________________________ Applicant’s Title___________________________________________________________Date_____________

This form must be completed by the applicant and his/her supervisor as part of the scholarship packet. Please refer to the fall Designation Course Schedule for complete class information. www.gcnkaa.org/education GCNKAA does not discriminate on the basis of age, race, national origin, sex, religion, color, handicap or familial status.

Date returned

AUGUST 2022 8

___________

For office use only Authorized signature_________________________________

Government & Housing Legalities

This heading deals with housing & legal issues within the Governmental structure.

REPORT: CINCINNATI AREA NEEDS 21,000 APARTMENTS BY 2035 By Pat Crowley, Vice President of Governmental Affairs Cincinnati needs to build 21,677 new multifamily units by 2035, according to a new report from The National Apartment Association (NAA) and The National Multifamily Housing Council. Nationwide, the number of news units is 4.3 million, the report found. “While the pandemic-induced slowdown in household growth over the past couple of years allowed the market to abPat Crowley sorb much of this excess demand,” the report states, “we estimate another 600,000 units are needed to bring the 5+ rental market back to an equilibrium state reflecting only moderate increases in housing costs,

bringing total forecast demand to 4.3 million units.” For Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA) members with properties in other states, the report said that more than 1.5 million new rental units will be needed by 2035 in just three states - Texas, Florida and California. Approximately 371,000 more units will be needed in North Carolina and Arizona. The following states are expected to grow by 30 percent or more by 2035, at an annual pace of growth of two percent per year on average or almost twice the growth expected for the U.S. on average: Nevada, Idaho, Arizona, Florida, Utah, North Carolina, and South Carolina. The report also found that the Cincinnati area is a hotbed for rentals of single-family homes.

gcnkaa1 @gcnkaa gcnkaa gcnkaa

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Get Social With GCNKAA! Stay active and current on all GCNKAA events Don’t miss a minute of activity at the Greater Cincinnati Northern Kentucky Apartment Association! Like us on Facebook and Instagram, follow us on Twitter or visit our website at www.gcnkaa.org for all the latest updates on events, education or legislative efforts. And remember to use our hashtags:

#GCNKAA

#GCNKAAeducation #GCNKAAN NextGen.

8 APARTMENT ADVANTAGE 17

Our House

This heading contains membership, staff, committee information and events.

FALL GOLF OUT MOVES TO ELKS RUN ON SEPTEMBER 29; FOURSOME AND SPONSORSHIPS NOW ON SALE

On THURSDAY, September 29, GCNKAA will host the Association’s 17th Annual Fall Golf Classic benefiting the GCNKAA Industry Defense Fund. This year, we are moving to Elks Run Golf Course on the east side of the city. Registration will open at 8 am with the scramble teeing off at 9 am. All net proceeds of this outing will be used to meet our commitments to the National Apartment Association (NAA), the Apartment Association of Kentucky (AAK) and the Ohio Apartment Association (OAA) government funds as well as provide backing for the legislative committee’s political needs. Foursomes are currently sold out but we still have several sponsorship opportunities still available to you! TAKE ADVANTAGE OF OUR SPONSORSHIPS The Fall Golf Outing Benefiting the Industry Defense Fund offers several sponsorship opportunities for all our members. As a vendor, a sponsorship gives you the chance to get your company name out in front of 136 decision makers in the multi-family housing industry. As a hole sponsor, you also get the chance to take it one step further and meet and greet all golfers on your tee box. As a Primary Member, sponsorship shows your support of the legislative efforts of the Greater Cincinnati Northern Kentucky Apartment Association. After all, all net proceeds directly benefit our Industry Defense Fund which is used to fight or support vital

legislation at the local, state and federal levels. Sponsorships are limited and are listed below: Event Sponsor - $1500 Lunch Sponsorship – $500 Breakfast Sponsorship – $350 Hole Sponsorships – $350 (limit of 18) Beverage Sponsorship – $275 Putting Green Sponsorship – $150 Driving Range Sponsorship - $150 Bag Drop Sponsorship - $350 Due to liquor license, no outside alcohol will be permitted at Elks Run Golf Course. All sponsors receive signage at the outing, pre-event marketing exposure and public acknowledgement of sponsorship during dinner the day of the outing. Hole and beverage sponsors also have the unique all-day opportunity to create a memorable impression and build relationships at their sponsored hole/station. Dinner sponsors will also get the opportunity to give a one-minute speech during dinner. All sponsors are also invited to donate door prizes or give-aways to all participants. Click here to reserve your sponsorship today.

FALL GOLF CLASSIC Benefiting the Industry Defense Fund

AUGUST 2022 8

SEPTEMBER 29 SEPTEMBER 29

Elk’s Run Golf Club

JUNE 2022 NEW MEMBERS PRIMARY

ASSOCIATE

Grass Creek Ross Gottula 7211 Redondo Court Cincinnati, OH 45243 (513) 238-3749 rossgottula@yahoo.com

Colliers International Gil Richards 7321 Miami Hills Drive Cincinnati, OH 45243 (513) 504-3381 gil.richards@colliers.com Commercial Real Estate

Servall Electric Mike Cooper 11697 Lebanon Road Cincinnati, OH 45341 (513) 771-5584 mcooper@servallelectric.com Electrical Services Repair & Installation

Paramount Commercial Roofing Judi Schrock 1404 North High Street Hillsboro, OH 45133 (937) 205-9434 judi@paramountroofingsys.com Roofing

Withamsville Winnelson Evan Volz 622 Ohio Pike Cincinnati, OH 45245 (513) 550-2702 ervolz@winnelson.com Plumbing/Maintenance Parts and Supplies

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OHIO WORKERS’ COMP & EXPERIENCE MODIFICATION RATE Ohio is one of a handful of states that has a state administered workers’ compensation system. The Bureau of Workers’ Compensation (BWC), established in 1912, is the largest state-operated provider of workers’ compensation insurance in the United States. An employer’s experience modification rate (EMR), which is determined by the BWC, greatly impacts workers’ compensation premium that an employer pays. If you have a safe organization, with little to no workers’ compensation claims, you will have a better than average EMR. If you have a less safe organization, with numerous costly claims, you will have a worse than average EMR. Typically, the better your EMR, the lower the premium that you will pay to the BWC. The BWC uses your historical payroll, industry type and claim costs to determine your EMR. A business with claim costs that are typical for their size and industry, will have an EMR of 1.0. If the business has lower claim costs than typical, their EMR will be below 1.0. If the business has higher claim costs than typical, their EMR will be above 1.0. The lower the EMR, the lower the premium that will be paid compared to similar business. The higher the EMR, the higher the premium that will be paid compared to similar businesses. Additionally, the lower your EMR, the greater likelihood that you will qualify for higher discounts through group rating programs and group retrospective rating programs. These programs allow employers to band together to receive additional discounts

or rebates on their premium. Discounts and rebates can exceed 50% of the premium that you pay to the BWC. An employer’s EMR is based on claims that occurred in the past compared to historical payroll. Your payroll is categorized by your industry type. To lower your EMR, you must reduce claims and claim costs. The best claim is one that never occurs. A robust workplace safety program can limit future claims from occurring which will ultimately improve your EMR. If your organization does have a claim, there are several strategies that you can implement to help reduce the overall cost in the claim. Every claim is different, but generally, getting injured workers healthy and back to work safely and quickly, will keep costs down. There are many additional strategies that can be enacted to reduce or lower costs in a claim that has occurred. Partnering with your managed care organization and your third party administrator will help determine the best strategies for a specific claim. From safety programs to claim cost containment strategies, there are many tools to assist with reducing your EMR and your premium. Beyond any potential premium reductions, keeping your employees safe is simply the right thing to do. By using the many tools available to you, our hope is for your employees to return home from work in the same healthy condition that they arrived to work. If you have any questions, contact our Sedgwick program manager, Julia Bowling, at julia.bowling@sedgwick.com or ph 513-218-4062.

CALL 513-407-8612 OR EMAIL INFO@GCNKAA.ORG FOR MORE INFORMATION 20

AUGUST 2022 8

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Royal Finish strives for the highest quality in both product and customer satisfaction. Call us today to schedule a transformation of your property. GCNKAA 2022 DIAMOND SPONSOR

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GCNKAA 2022 DIAMOND SPONSOR

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2023 GCNKAA TRADE SHOW EXHIBITOR INFORMATION KIT Early Bird Booth Rate $750 through August 31

Greater Cincinnati Northern Kentucky Apartment Association 7265 Kenwood Road, Ste. 100, Cincinnati, OH 45236 P: 513 407-8612 | F: 513 407-7868 | E: michele@gcnkaa.org | www.gcnkaa.org

2023 GCNKAA Trade Show

Sharonville Convention Center Tuesday, March 14, 2023 | 5 pm - 7:30 pm Booth Information Size: 8’ x 10’

Loading Dock Area and Sharonville Convention Center Concession Stand

Cost Per Booth

$750 Before September 1; $800 Before February 14 $900 After February 14 VIP Sponsor Only

PRIZE BOOTH

85. 86.

84. 65.

87.

83. 66.

64. 47.

46. 29.

27. 10.

88.

82. 67.

63. 48.

45. 30.

26. 11.

89.

81. 68.

62. 49.

44. 31.

25. 12.

90.

80. 69.

61. 50.

43. 32.

24. 13.

91.

79. 70.

60. 51.

42. 33.

23. 14.

92.

78. 71.

59. 52.

41. 34.

22. 15.

93.

77. 72.

58. 53.

40. 35.

21. 16.

94.

76. 73.

57. 54.

39. 36.

20. 17.

95.

75. 74.

56. 55.

38. 37.

19. 18.

28. 9.

96. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Multifamily Utility Co. 15. 16. 17. 18. The Lake Doctorts 19. Charter Communications 20. KeyTrak 21. OdorXit 22. Pure Property Solutions 23. Conservice 24. 25.

Enter 26. 27. 28. National Credit Systems 29. Jetz Laundry Systems 30. 31. HelloSpoke 32. Rent Manager 33. AmRent 34. AB Contracting 35. RentVision 36. Go Keyless 37. Scherzinger Pest Control

43. 44.

38.

50.

39.

51.

40.

52.

41.

53.

42.

45. 46. 47. 48. 49.

Enter

54.

Booth Includes Pipe and Drape 1 - 6’ Table and Skirt 2 - Chairs 1 - Booth Marker Wifi Access You May Order Additional Items Directly Through Our Contacts at Your Cost Carpet - $125* Electric - $79* Additional 6’ Table - $50* Additional Chair - $6* See inside for ordering information. *Deadlines to order do apply. Prices after deadline will increase as noted on individual order forms. Prices subject to change.

74. Nationwide Energy Partners 55. 75. 76. 56. TNT Powerwash 77. 57. 78. 58. 79. 59. 80. 60. 81. 61. 82. 62. 83. 63. Tri-Weh Carpet Cleaning & 84. Restoration 85. National Heating & Air 64. Teasdale Fenton Carpet 86. Cleaning & Restoration 87. 65. CORT 88. 66. ePremium Insurance 89. Agency 90. 67. G&G Fitness Equipment 91. 68. VMintegrated 92. 69. 93. 70. 94. 71. 95. 72. 96. 73. Nationwide Energy Partners

GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION CONTRACT AND SPACE RESERVATION FORM TUESDAY, MARCH 14, 2023 | 5 pm to 7:30 pm Sharonville Convention Center – Sharonville, Ohio PLEASE PRINT/TYPE BELOW YOUR COMPANY NAME AND ADDRESS CORRESPONDENCE AND MAKE INFORMATION EXACTLY AS IT SHOULD APPEAR ON SIGNAGE CHECKS PAYABLE TO: AND EXHIBITOR LISTINGS Greater Cincinnati Northern Kentucky Company: _______________________________________ Apartment Association 7265 Kenwood Road, Ste. 100 Representative: __________________________________ Cincinnati, OH 45236 Phone: (513) 407-8612 Fax: (513) 407-7868 Address: ________________________________________ E-mail: michele@gcnkaa.org

City: ______________State: ____________Zip: _________ PAYMENT INFORMATION: Phone: __________________________________________ E-mail: __________________________________________ Booth Information

• Booths will NOT be held without a full, signed contract. • Invoice will be sent upon receipt of contract • Payment is due in full by February 14, 2023

• All booths are 8’ x 10’ • Booths are $750 from June 1, 2022, through August 31, 2022. Price increases to $800 from September 1, 2022, through February 14, 2023 | After February 14, 2023, booths increase to $900 • Premium Booths are $850. See floorplan for premium booths • Specially marked booths are only eligible for purchase with VIP sponsorship ONLY • Booth price includes: Pipes, drapes, one 6’ table with skirt, two chairs, booth marker, wifi access. Electric not included in booth price. You may order electric through Academy Rentals form included in Exhibitor Kit and found online. • Electric is available for $79* per booth through separate order through Sharonville Convention Center *electric is $79 per booth if ordered prior to March 6; after March 6, electric is $150 per booth

• Carpet, additional table and/or chair is available for a separate charge through Academy Rental • Set up is 11 am to 3:30 pm on date of event ONLY! Tear down is from 7:30 pm to 10 pm date of event.

Booth Number Request 1st Choice_____________ 2nd Choice_____________3rd Choice_____________

Payment  Check Enclosed  Invoice Me  Visa/MC/AmEx Name:_____________________________________ Card#__________________________________________ Exp. Date_________ Code ________Zip Code:____________________________________________________ Email Address for Receipt:_____________________________________________________________________ This offer incorporates the terms and conditions on the subsequent attached pages. Exhibitor understands that this application becomes a contract and is binding on both parties on the date last written below when accepted and signed by the Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA). All space is selected by the exhibitor on a first-come, first-served basis, and with GCNKAA’s space confirmation. All pre-planning correspondence from GCNKAA will be sent to the person listed above unless noted below. This document contains the entire Agreement between the parties and supersedes any prior agreements. The terms of this document may not be changed except in writing and signed by the parties.

Name: ______________________________________ Title:__________________________________________ Authorized Signature: ________________________________________ Date: __________________________ PRE-PLANNING CONTACT:_____________________________________ Phone: _________________________ EMAIL: ____________________________________________________________________________________ Specifically relating to the global COVID-19 pandemic, Vendor acknowledges the highly contagious nature of COVID-19 and voluntarily assumes the risk of exposure or infection by voluntarily attending and exhibiting at the Tradeshow, and that such exposure or infection may result in personal injury, illness, disability, and/or death to Vendor. Vendor understands that the risk of becoming exposed to or infected by COVID-19 at the Tradeshow, or while traveling to or from the Tradeshow, may result from the actions, omissions, or negligence of others who may attend the Tradeshow or their families, colleagues, or other with whom they may have contact. Accordingly, Vendor understands and agrees that this release includes any claims arising out of, relating to, or based on the actions, omissions, or negligence of the Greater Cincinnati Northern Kentucky Apartment Association, and each of their employees, agents, and representatives, whether a COVID-19 infection occurs before, during, or after participation in the Tradeshow. In addition to all other rules and regulations relating to the Vendor’s attendance at the Tradeshow, Vendor agrees to comply with All COVID-related procedures that may be implemented by the Greater Cincinnati Northern Kentucky Apartment Association and Sharonville Convention Center, including, but not limited to, testing, mask-wearing and social distancing requirements and restrictions on certain activities that carry higher COVID-related risk, in order to protect as much as possible the health and safety of all Tradeshow Vendors. Failure to comply may result in the Vendor’s exclusion from the Tradeshow, and Vendor will not receive a refund of any fees.

FOR OFFICE USE ONLY:

Booth Number(s): _______ Accepted By:_________ Date:________________ Floorplan:__________ Website:_______ Amount Due:____________ Amount Paid: ________ Check #/CC App: ______ Confirmation: _______

GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION EXHIBIT RULES & REGULATIONS 1. AGREEMENT By signing the Exhibit Space Application and Contract, the Exhibitor agrees to abide by these Rules and Regulations and all amendments thereto and the decisions of Show Management. For purposes of this Agreement, the terms “GCNKAA” shall mean the Greater Cincinnati Northern Kentucky Apartment Association, “exhibit hall” shall mean the Sharonville Convention Center, and “Exhibitor” shall mean any company, firm or person who has applied for or been allocated any space at the Exhibit Hall. 2. UNDESIRABLE ACTIVITIES The Exhibitor agrees that his exhibit shall be admitted into the Show and shall remain solely on strict compliance with all the rules herein described. GCNKAA reserves the right to reject, eject or prohibit any exhibit in whole or in part, or any Exhibitor with or without giving cause. GCNKAA’s liability for rejection without giving cause shall be limited to a refund to the Exhibitor of the amount of rental unearned at the time of ejection. However, if an exhibit or Exhibitor is ejected for violation of these rules or any other stated reason (with cause), no return of rental shall be made. Exhibitor shall not exhibit any merchandise other than that specified in the application. 3. BOOTH ASSIGNMENTS Booth selection by Exhibitor is available on a first-come, first serve basis and there is no first right of refusal. GCNKAA’s confirmation of requested booth space is final and shall constitute an acceptance of the Exhibitor’s offer to occupy space. Confirmation will be made only after receipt of the Exhibitor Agreement and the appropriate booth fees. After confirmation, space location may not be changed, transferred, or canceled except upon written request and with the subsequent written approval of GCNKAA. Not withstanding the above, GCNKAA reserves the right to change location assignments at any time, as it may, in its sole discretion, deem necessary. 4. SPACE RENTAL Exhibitor fee includes a 8’x 10’ exhibit space, materials to define exhibit space (pipe & drape), a two-line sign showing Exhibitor’s company name and booth number, one 6’ table with skirting, two chairs and wifi access. No signs or advertising devices shall be displayed outside the exhibit space other than those furnished by GCNKAA. Booth displays not to exceed nine (9) feet in height across the back. No backdrops or booths higher than five (5) feet in height are permitted along the sides of the booth. Booth displays cannot block neighboring booths. Electric, carpet, additional table and chairs, and landlines are available at Exhibitor cost through separate contracted vendor. 5. USE OF DISPLAY SPACE A. Restrictions on Space Rental: Exhibitor may not sub-let, sub-divide or assign his space nor any part thereof, nor purchase multiple booths for the purpose of subletting or assigning to third parties, nor permit in his booth non-exhibiting companies’ representatives without the express written permission of GCNKAA. Only companies or individuals that have contracted directly with GCNKAA shall be allowed on the show floor as an Exhibitor. Failure to comply with this provision shall be sufficient cause for GCNKAA to require the immediate removal of the exhibit and/or the offending Exhibitor at the expense of the Exhibitor. Failure to comply may also result in forfeiture of all further rights to exhibit at future shows sponsored by GCNKAA together with all fees paid. GCNKAA may lease any space so forfeited to another Exhibitor and retain all revenues collected. B. Exhibitor shall design and maintain the general theme and tenor of show. 6. INSTALLATION AND REMOVAL GCNKAA reserves the right to fix the time for the installation of the booth prior to the show opening and for its removal after the conclusion of the show. Installation of all exhibits must be fully completed at least 30 minutes prior to the opening of the Show. Failure to adhere to this requirement could restrict Exhibitor’s entry into any future shows produced by GCNKAA. Any space not claimed by 3:30 p.m. on Tuesday, March 14, 2023, may be resold or reassigned without refund. All exhibits and booth materials must be removed by 9 p.m. on Tuesday, March 14, 2023. 7. EARLY REMOVAL OF EXHIBITS NOT ALLOWED No exhibit shall be packed, removed or dismantled prior to the closing of the Show without written permission from GCNKAA. If the Exhibitor acts in breach of this provision, it shall pay as compensation for the distraction to the Exhibition’s appearance, an amount equal to one-half of the total space charge for the Exhibitor’s allocated area, in addition to all sums otherwise due under this Agreement. 8. EXHIBITOR APPOINTED CONTRACTORS (EAC) Any exhibitor using an EAC agrees to notify GCNKAA of such appointment and agrees to indemnify and hold harmless GCNKAA, the exhibit facility, and their respective officers, directors, staffs, employees, and agents and all official contractors from any and all liability or losses for any act, complaint, damage, or loss to any other Exhibitor, the exhibit hall, the property of any contractor or any consequential damages arising out of any such act of loss from the time the independent EAC first arrives at the hall until the final move-out is complete. The Exhibitor further agrees that GCNKAA may prohibit the EAC from working in the hall if the EAC does not fully comply with all rules and regulations set forth for them at this event. Any Exhibitor using an EAC agrees to advise its EAC of all rules and regulations. 9. PROHIBITED ACTIVITIES A. All demonstrations, sales activities, and distribution of circulars and promotional material must be confined to limits of the Exhibitor’s booth. B. Exchange of money or consummating the sales of goods or services on the exhibit floor is prohibited. Orders may be taken for future delivery only. C. Exhibits which include the operation of musical instruments, radios, sound motion picture equipment, public address systems, or any noise-making machines must be operated so that the noise resulting from there will not annoy or disturb adjacent Exhibitors or their patrons. Exhibitor represents and warrants that no musical work protected by copyright will be staged, produced or, other-

wise, performed via either “live” or “mechanical” means, or by or on behalf of Exhibitor, unless Exhibitor has previously obtained written permission from the copyright owner’s designee (e.g., ASCAP, BMI, or SESAC) for such use. D. Exhibitors are prohibited from displaying any devises or objects in the booth that exceed the height of the back wall (9 ft.) without prior written approval from GCNKAA and the exhibit hall. No backdrops or booths higher than five (5) feet in height are permitted along the sides of the booth. Booth displays cannot block neighboring booths. E. The use of inflatables (or ‘bounce houses’) is restricted without approval from GCNKAA, Sharonville Convention Center, and/or neighboring exhibitors. F. Exhibitors are not allowed to conduct any activities that could be considered an illegal lottery under Ohio law. G. Electrical equipment that is not UL approved may not be used in the exhibit hall. No wiring, installation or spotlights or other electrical work shall be done except by the electrical contractor authorized by GCNKAA or exhibit hall. H. Approval for distribution of food items must be obtained by the Sharonville Convention Center prior to the event. I. Sharonville Convention Center prohibits the use of glitter, confetti guns, fireworks and helium balloons inside their facility. J. Live animals (except service animals) and firearms are prohibited inside SCC. 10. CANCELLATION BY EXHIBITOR The Exhibitor specifically recognizes and acknowledges that GCNKAA will sustain losses if the Exhibitor cancels its exhibit space after it has been assigned and confirmed by the GCNKAA. Due to the difficulty of determining said losses, the Exhibitor agrees to pay the following amounts as liquidated damages, and not as a penalty, all cancellations must be received in writing. Booth cancellations received after November 1, 2022, and prior to February 14, 2023, will be issued a refund minus a $100 administrative fee. Booth cancellations after February 14, 2023, will forfeit all booth fees and will be responsible for full booth payment. Upon cancellation by the Exhibitor, GCNKAA has the right to resell the space and retain all revenue collected. 11. CANCELLATION OR POSTPONEMENT OF SHOW In the event that any unforeseen occurrence shall render the fulfillment of this Agreement impossible by GCNKAA, the parties shall mutually amend or terminate the agreement at GCNKAA’s option. The Exhibitor hereby waives any claim against GCNKAA for damages or compensation. GCNKAA may return a portion of the amount paid for space after deduction of any amounts necessary to cover expenses incurred in connection with the show. Such expenses include, but are not limited to all expenses incurred by GCNKAA as a result of contracts with third parties for services or products incidental to the show, and all overhead expenses attributable to the production of the show. No monies will be returned should the dates or location of the show be changed by GCNKAA, but Exhibitor will be assigned space that the Exhibitor agrees to use under these same rules and regulations. GCNKAA shall not be liable in the event the show is interrupted, canceled, moved or dates changed except as provided herein. 12. ERRORS AND OMISSIONS GCNKAA assumes no responsibility or liability for any of the services performed or materials delivered by official show contractors or other suppliers to the show, their personnel, or their agents. 13. LIABILITY AND INSURANCE A. All property of the Exhibitor remains under its custody and control in transit to and from exhibit facility, during installation and removal, and while it is within the confines of the exhibit facility. Neither GCNKAA, the service contractors, the management of the Sharonville Convention Center nor any of the officers, staff members, or directors of any of the same are responsible for the safety of the property of Exhibitors from theft, damage by fire, accident, vandalism or other causes. The Exhibitor expressly waives and releases any claim or demand he may have against any of them by reason of any damage to or loss of any property of the Exhibitor. B. Exhibitor understands that neither GCNKAA nor any sponsor carries business interruption and property damage insurance coverage for loss or damage of Exhibitor’s property. The Exhibitor agrees to obtain adequate insurance during the dates of the trade show, including move-in and move-out days, and shall be prepared to furnish a certificate of insurance to GCNKAA. 15. ENFORCEMENT OF REGULATIONS GCNKAA has full power to interpret and enforce all regulations of the show and the power to make amendments and/or further regulations, orally or in writing, that are considered necessary for the proper conduct of the show. Such decisions shall be binding on Exhibitors. All Exhibitors agree to be bound by terms of GCNKAA’s agreement with the facility in which the show is held. 16. CONFLICTING MEETING AND SOCIAL EVENTS In the interest of the entire Show, the Exhibitor agrees not to extend invitations, call meetings, or otherwise encourage absence of members, Exhibitors, or invited guests from the educational sessions or exhibit hall during the official hours of the sessions or show. Hospitality suites may not be reserved without prior approval of Show Management. 17. WAIVER Waiver by either party of any term or condition or breach shall not constitute a waiver of any other term or condition or breach of this agreement. The rights of GCNKAA shall not be deemed waived as specifically stated in writing and signed by an authorized representative of GCNKAA. 18. SEVERABILITY In the event any provision of this Agreement is held invalid or unenforceable then neither the remaining provisions of this Agreement nor other applications of the provisions involved shall be affected thereby.

ph: 513-326-6466 | fax: 513-772-5745 | sccinfo@cityofsharonville.com 11355 Chester Road | Sharonville, OH 45246-4002 www.sharonvilleconventioncenter.com

Service Order Form

Please fill in and return form via fax, email or mail

Event Information Full Name of Event

Event Date(s)

Firm Name

Booth #

Phone #

Address

Fax#

City

State

Zip

Email Address Authorized By (Print)

Signature

Date

Electric Connections Rates quoted for electrical connections cover only the bringing of service to the booth in the most convenient manner and do not include any special wiring. All wiring and electrical work on exhibitor’s display will be charged on a time and material basis. All equipment must be properly tagged and wired with complete information as to type of current, voltage, phase cycle, horsepower, etc. It is the exhibitor’s responsibility to avoid overloading circuits. All connections will conform to the National Electrical Code, City Code and Building Regulations. Electrical power for lights and displays will be turned on one hour prior to show opening and turned off at show closing. If power is required before or after these times, special arrangements must be made with the SCC Maintenance Engineer.

*All requests received less than 7 days prior to show move in will be charged at floor order rates*

Electrical Connections (Lights, VCR, Etc.) 120 Volt, Single Phase, 60 Hz Ac (Labor Included) Advance Order

Floor Order

Outlets to 1000 watts (10 amp) (1 plug-in)

$79

$150

Outlets to 2000 watts (20 amp) (2 plug-ins)

$99

$200

Quantity

Requirements

List Equipment – Lights, CPU, VCR’s, Etc. – 120v.

Total

Motor & Special Electrical Service Connections Indicate Voltage Required for All Electrical Service Quantity

Requirements

Nameplate Information

Voltage

Amps

Watts Per Leg

3500

$125

$250

100

11000

$190

$380

3500

$150

$300

7000

$225

$450

100

11000

$285

$570

13000

460v 3ph

Amps

Phase

Floor Order

208v 1ph 208v 3ph

Voltage

Advance Order

Overnight Add 50%

Neutral

$285

$570

Extension Cord (Rental Only)

$25

$50

Power Strip (Rental Only)

$25

$50

(All prices include labor rates. Standard labor will be charged for cord cap changes.)

Electric Connections Total $

Labor Rates

Labor will be charged in 1-hour increments. (Minimun charge– 1 hour)

Description

Laborer

Electrician Maint Engineer

Regular Hours

$25 per hour

$50 per hour

Holidays

$50 per hour

$75 per hour

Booth Vacuuming

$25 per day

Banner Hanging

$35 per hour (Advanced payment required for all services.)

Labor Total $

Total

Telephone Service Request must be received at least one week prior to event.

Hard Wired Internet Connection:

$125 per line

Dedicated Telephone Line Installation:

$125 Charge for Outside Line

Private Hard Wired SSID/Network:

$250 *Requires advance notice of 5 business days

Number of Lines Requested

To Be Used As:

Modem

Direct Call Line

Booth or Room Number

Phone Connections Total $

Compressed Air (Portable Compressor Available On West Wall Only) 90-100 lbs. PSI (Prices Based On 1/4” Line) Request must be received at least one week prior to event. NOTE: If pressure is critical, exhibitor should contact the Sharonville Convention Center Maintenance Engineer.

Quantity

Description

Advance Order

Floor Order

Service Charge for 1st connection

$100

$200

Each additional connection

$100

$200

24 Hour Service Required?

Total

Yes (If yes, add 50% to Compressed Air Total) Compressed Air Connections Total $

Water and Drainage (Available on West and North Wall Only) NOTE: Pressure may vary. No guarantee can be made of minimum and maximum pressures. If pressure is critical, exhibitor should contact Sharonville Convention Center Maintenance Engineer.

Water (Cold) Minimum pressure, 45 PSI; maximum pressure, 60 PSI (Prices based on 1/4” to 1/2” line) Quantity

Description

Advance Order

Floor Order

Service Charge for 1st connection (Drain Not Included)

$105

$210

Each additional connection

$105

$210

Total

Size of Water Line Required:

Drainage 3/4” Drain Line Available Quantity

Description

Advance Order

Floor Order

Service Charge for 1st connection

$85

$170

Each additional connection

$85

$170

Total

One-Time Water Fill, Including Drain Quantity

Description

Advance Order

Floor Order

Service Charge for one-time fill and drain (up to 500 gallons maximum)

$100

$200

Each additional 500 gallons

$100

$200

Total

Water and Drainage Connections Total $

Payment Information Order form and advanced payment must be received 7 days prior to show move-in to qualify for advanced order rates. For floor orders – payment in full must be made prior to services being rendered. Payment accepted in the form of check, money order or credit card.

SERVICE ORDER CHARGES DETAIL: Electric

Labor

Telephone

Compressed Air

Water/Drainage

Total

Please Check One:

Check/Money Order Enclosed Charge Total Amount to Credit Card

Credit Card Information:

Master Card

Visa

American Express

Discover

Card Number Exp. Date Cardholder’s Name Cardholder’s Signature

Security Code

ADDITIONAL EQUIPMENT ORDER FORM

ACADEMY EXPO, 116 MARION ROAD, CINCINNATI, OH 45215 P: (513) 772-1898 | F: (513) 322-4473 Greater Cincinnati Northern Kentucky Apartment Association Trade Show March 14, 2023, at the Sharonville Convention Center 1.

Complete form below and fax to (513) 322-4473 or email to Cindy at critchie@academyexpo.com by the DEADLINE for discounted prices. Academy will email or fax a contract and charge slip to confirm receipt of your order. After the deadline, the higher standard prices apply and the equipment is limited as indicated below.

PRE-SHOW DISCOUNT DEADLINE: ORDER BY MONDAY, MARCH 6, 2023

Your Pipe & Drape booth includes one (1) 6 ft. covered and skirted table, two (2) chairs and a booth ID sign. Use this form to order additional equipment.

Complete the following area if you want to rent any ADDITIONAL equipment:

Discounted PRICES

EQUIPMENT

8’ x 30” Table, covered & skirted (show colors) 6’ x 30” Table, covered & skirted (show colors) 6’ TALL Table (40”) cover/skirt (show colors) 8’ TALL Table (40”) cover/skirt (show colors) 30” Round Standard Table with White Linen 30” Round TALL Table with White Linen Any size, plain table (Indicate size: Folding Chair, black Deluxe Convention Chair Padded, Burgundy 6’ x 18” Table, covered & skirted (show colors) 4’ x 24” Table, covered & skirted (show colors) Carpet, per Single booth space-(show colors) Carpet Padding, per Single booth space

)

$70.00 $60.00 $75.00 $80.00 $55.00 $60.00 $35.00 $ 7.00 $14.00 $55.00 $50.00 $125.00 $50.00

QTY

$ TOTAL

After Deadline PRICES

X X X X X X X X X X X X X

$140.00 $120.00 $150.00 $160.00 N/A N/A $70.00 $14.00 N/A N/A N/A $250.00 $100.00

(Show color skirting is black, with a white table cover. Show color carpet is black) 4.

Complete payment information: credit card only. All credit cards accepted: Name on Card Credit Card Type Card# Card Expiration Date Card Billing Address, State & Zip

CVV#

Subtotal $ Tax (7.8%) $ 3% CC Fee $ Total Due $

Complete information, sign & fax this form: Your Company Name Address City/State/Zip Phone # Fax # Contact Person Email YOUR BOOTH #

Signature

Date

MATERIAL HANDLING/ DRAYAGE INSTRUCTIONS & CHECKLIST 1. You are responsible for contacting a carrier and scheduling your shipment to us. Shipments are NOT accepted at the show site, unless pre-scheduled with Academy. Drayage charges apply. 2. Clearly address each container to: Academy Expo

Greater Cinti & NKY Apartment Assn. “Company Name & Booth Number” 116 Marion Road, Cincinnati, OH 45215 Phone (513) 772-1898 Fax (513) 322-4473

3. Payment must be made by credit card. All credit cards accepted. 4. Total number of containers (#): 5. Rates:

$ 1.00 per pound (Minimum payment required $25.00 for 1-25 lbs.) Total weight of packages shipped to Academy (lbs) : Total amount due ($):

6. Your Contact Information Your Company Name: Company Address: Company City/ State/ Zipcode: Phone Number: E-MAIL: Fax Number: Contact Person: Your Booth#: 7. DEADLINE:

All material must arrive on or before Monday, March 6, 2023 Shipments received after the deadline will incur a $125.00 late fee.

8. Academy will store and deliver your container(s) to your booth at the meeting site. We are not responsible for any unpacking, repackaging, setup or breakdown of materials. 9. ***Affix your carriers PREPAID shipping return labels & our “Return Drayage Form” to your returning packages, then CALL your carrier to schedule a pickup from our warehouse on either Thursday, March 16 or Friday, March 17, 2023. 10. Fax this completed, signed form to (513) 322-4473 with your credit card information: CREDIT CARD TYPE CREDIT CARD EXP DATE CREDIT CARD# NAME as it appears ON CARD CVV# BILLING ADDRESS BILLING STATE/ ZIP Person responsible for this information and its execution: Name

Title

Date

Questions? Contact Cindy Ritchie by phone# 513-772-1898 or email: critchie@academyexpo.com

RETURN DRAYAGE FORM MY COMPANY NAME: MY BOOTH#: MY RETURN PACKAGES ARE SHIPPING TO: COMPANY: ATTN: ADDRESS: CITY STATE ZIP: # of boxes returned Approximate total weight. Name of Carrier PLEASE attach your completed, pre-paid shipping labels to each of the packages you are returning, with this form and call your carrier to schedule pickup from Academy Expo.

**** Please be sure to complete this form and attach it, with your pre-paid shipping labels, to your boxes to ensure a prompt return. Questions? Contact Cindy Ritchie by phone# 513-772-1898 or email: critchie@academyexpo.com Academy Expo, 116 Marion Road, Cincinnati, OH 45215 PH# (513) 772-1898, FAX# (513) 322-4473

GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION TRADE SHOW BOOTH INFORMATION TUESDAY, MARCH 14, 2023 | 5 pm to 7:30 pm Sharonville Convention Center – Sharonville, Ohio PLEASE COMPLETE THE FOLLOWING INFORMATION FOR YOUR BOOTH AND RETURN TO GCNKAA BY THE DEADLINE OF TUESDAY, FEBRUARY 28, 2023. Company: _________________________________________________________________________________ E-mail: ___________________________________________________________________________________ Nametag Order Information • We would like for all booth exhibitors to have a nametag. We will provide one for you or you are welcome to wear your company nametag. Attendee Name: ___________________________________________________________________________ Attendee Name: ___________________________________________________________________________ Attendee Name: ___________________________________________________________________________ Attendee Name: ___________________________________________________________________________ EXPO GAME INCLUSION • There is no charge for you to be included in the Expo Game. • All exhibitors are automatically included on this game card UNLESS you opt out. • Please be aware that by being included in the expo game, all game participants will need a signature from a company representative at your booth during the show. _____I DO want to be included on the game card _____I DO NOT want to be included on the game card

FOR OFFICE USE ONLY: Booth Number(s): _________ Accepted By:______________ Date:____________________

Nametags Complete: ______________ Inclusion on Game Card: ___________

FOUR SPONSORSHIP OPPORTUNITIES YOU NEED TO SECURE TODAY!

VIP SPONSORSHIP: $1000 Each; Limit of 18

• Premier Booth in VIP Row • Carpet provided for your booth • Floor decal in front of your booth signaling you as a VIP • Different color pipe and drape for your booth space • Admittance into the last few minutes of the executive forum to be introduced as a VIP sponsor • Admittance to the VIP ‘lounge’ area for a 30 minute cocktail networking event with the attendees of the executive forum and other key decision makers • Use of VIP ‘lounge’ to meet privately with clients or potential customers outside of the trade show floor throughout the main show hours • GCNKAA is currently researching affordable ways to collect attendee information to be forwarded to all VIPs. • 10 drink tickets • Company logo on event invitations • Full page ad in March 2023 Apartment Advantage • Company logo on floorplan • Signage throughout facility • Company logo on bag • 1 Grand Prize Drawing at their booth .

Additional Sponsorship Opportunities FOOD SPONSORS: $300 each

Returning to the 2023 trade show is free food from 5:45 pm to 6:45 pm. Food Sponsors will receive inclusion on promotional pieces and signage at the 2023 trade show. For primary and associate members.

LOGO SPONSORS: $300 each

Due to its success, we will once again be distributing the GCNKAA Tote Bag to the first 500 attendees. Logo sponsors receive inclusion on promotional pieces and company logo on this bag. For associate members only.

BAG SPONSORS: $500 each

Bag sponsors will receive inclusion on promotional pieces and your company logo on the event ‘swag bag.’ For primary members only.

Yes! I want to be a sponsor for the 2023 GCNKAA Trade Show! Company Name

Contact Name

Address

Please select your type of sponsorship and payment information below VIP

Food

Card Number

Logo

Bag

Amount Due

Invoice Me Enclosed

Expiration Date

Credit Card Name on Card

Security Code

Billing Zip Code

A STEP-BY-STEP GUIDE TO RESERVING YOUR GCNKAA TRADE SHOW BOOTH AND GETTING THE BEST RETURN ON YOUR INVESTMENT STEP 1:

STEP 2:

Reserve your booth and submit your complete booth contract to the Greater Cincinnati Northern Kentucky Apartment Association. You can fax this information to 513 407-7868 or email directly to michele@gcnkaa.org. Upon receipt at the GCNKAA offices, a confirmation email will be sent to the trade show representative listed upon contract. Booth price of $800 includes one table, two chairs, pipe and drapes and booth sign ONLY. The price will increase to $900 per booth after February 14, 2023.

Order electric and other services from Sharonville Convention Center. Upon receiving your booth confirmation email from the GCNKAA, contact the Sharonville Convention Center at 513-326-6466 or use the Service Order Form found inside this booklet to order your electric and/or other additional hook-ups for your booth. This must be ordered and paid for separately through Sharonville Convention Center. Please note their pricing deadlines. GCNKAA does not supply electric and is not responsible for your ordering and payment.

STEP 3:

STEP 4:

Order additonal tables, chairs and carpet for your booth. Sharonville Convention Center is not carpeted and the exhibit hall has a concrete floor. Upon receiving your booth confirmation email from the GCNKAA, contact Academy Rentals at 513-772-1898, email critchie@academyexpo.com or complete the order form inside this trade show exhibitor information kit. This must be ordered and paid for separately through Academy Rentals. Please note their pricing deadlines. GCNKAA does not supply additional tables, chairs or carpeting and is not responsible for your ordering and payment.

Do you have to ship your booth to the GCNKAA trade show? Sharonville Convention Center does not accept any shipments, however, shipments can be sent to Academy Rentals. Upon receiving your booth confirmation email from the GCNKAA, contact Academy Rentals at 513-772-1898, email critchie@academyexpo.com or complete the order form inside this trade show exhibitor information kit. Fees do apply and this must be paid for separately through Academy Rentals. Please note their pricing deadlines. A Return Drayage Form can also be found inside this kit. GCNKAA is not responsible for your ordering, payment or any materials shipped.

For More Information:

GCNKAA | 7265 Kenwood Road, Ste. 100 | Cincinnati, OH 45236 P: 513 407-8612 | www.gcnkaa.org

GCNKAA STARTS PREPARING FOR 2023 MEMBERSHIP DIRECTORY

The staff at the Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA) is in the preliminary steps of updating membership information for our 2023 Membership Directory, which is slated to land in your hands in February. There is a ton of prep work involved into making sure all the information listed for our members is correct and we need your help.

WHAT CAN YOU DO TO HELP? Easy! On or around October 1, 2022, if we have you listed in our database as the main contact for your organization, you will receive a 2023 Membership Directory Update form in the mail. This update form also includes a proof of your company listing as expected to run in the 2023 edition of the Directory. Simply review all your information - including the products and services you are listed under as an associate member - and make any needed updates or changes on the enclosed form. If there are no updates or corrections to be made, simply check the box that states no changes are needed. Once you are done reviewing and updating your information, simply email the form back to michele@ gcnkaa.org, fax to 513-407-7868, or mail back to GCNKAA, Attention: Michele Klusman, 7265 Kenwood Road, Ste. 100, Cincinnati, OH, 45236. WHY IS IT IMPORTANT I SEND MY INFORMATION IN? Your participation in updating and submitting your revised information is vital for GCNKAA staff to ensure your information

GCNKAA PACs What They Can Do For You GCNKAA Political Action Committee (PAC) dollars can and do make a difference. Influence at the local, state and national government levels would not be possible without your contributions. If you have not already done so, please invest in GCNKAA’s PAC. Our recommendation is $1 per unit. Contact Pat Crowley at 513 407-8612 for more information.

is listed correctly in our publications as well as in our database. As an associate member - or vendor member - this information is how your customers can find you when they are looking for a product or service that your company provides. As a primary member - or a property owner or mangement company - this is how you get access to up-to-date information on legislative issues as well as educational opportunties. Please note that we will only publish information that you would like for us to publish. ARE THERE ANY OPPORTUNITIES TO INCREASE MY COMPANY’S VISIBILITY IN THE DIRECTORY OR ONLINE? Absolutley! We currently offer several different levels of advertising in both the Membership Directory and the online vendor directory. Inside your Membership Directory Update mailer, complete advertising rates for the 2023 issue will be included. We are also in the process of creating some cross-platform advertising packages that will get your company information out to your customers on an annual, monthly, or even daily basis. These are ideal options to keep you and your business ahead of your competitors. Watch for more details. For more information on the Membership Directory or the online vendor directory, please contact the Apartment Association by calling us at 513-407-8612 or by emailing michele@gcnkaa.org.

Same great people. Same great service. Jetz Service welcomes Cincinnati Coin Laundry customers with loads of options for multi-family laundry rooms, including: Coin, Card and Mobile-Activation In-unit Domestic Equipment Favorable Lease Terms 24/7 Emergency Service

JOHN GRUEN jgruen@jetzservice.com

(513) 542-9800

Replacement & Repair of All Types of Roofing and Gutters

513-791-7400 11099 Deerfield Road, Blue Ash, Ohio Serving Greater Cincinnati Since 1900

LAUNDRY MATTERS

JETZ SERV IC E .CO M

8 APARTMENT ADVANTAGE 41

ARE YOU THE FASTEST TECH IN TOWN? Here’s your chance to prove it! Compete in Maintenance Mania® where you could earn the chance to compete for the title of National Champion*. WHAT IS MAINTENANCE MANIA? Maintenance Mania® is a national program offered by the National Apartment Association (NAA) and presented by HD Supply (HDS), where maintenance technicians compete against each other in various skill based games. In a matter of minutes, participating attendees could win an all expense* paid trip to Atlanta for the NAA Education Conference in June 2023 where they will compete against the top 20 individuals nationwide. These top 20 individuals will receive *airfare, hotel accommodations and conference registration courtesy of HD Supply. In previous years, more than $25,000 in prizes have been won by the top 3 competitors in conferences located in various cities including Las Vegas, Denver and San Francisco. We are sure there is more planned for 2023. THE GAMES The event consists of several skill-based table games based on

common maintenance activities and a race car competition. Participants build their race cars prior to the event, aiming to have the fastest and most creative car built out of maintenance supplies. All games are timed to determine the fastest competitor in each game and overall. You can compete in one or all games, with your cheers and support everyone is sure to have a good time. Maintenance Mania is scheduled for Tuesday, November 8, 2022, at Dave & Busters in the Springdale area beginning at 5:30 pm. Competitors may begin arriving at 4 pm to practice. Competing in Maintenance Mania is free. To register as a competitor, click here or contact Michele Klusman at the Greater Cincinnati Northern Kentucky Apartment Association by email at michele@gcnkaa.org or calling (513) 4078612. *Participants must compete in all six challenges plus enter a car in the race car competition to be able to qualify for a spot in the National Championship. If you do not complete the car, you may still compete locally, but will not qualify for the National Championship. The top overall time in each region

SAVE THE DATE!

TUESDAY, NOVEMBER 8 5:30 PM DAVE & BUSTER’S $50* PER PERSON *Free admission for all maintenance techs. All paid attendees get a Game Card for use at Dave & Busters.

AUGUST 2022 8

BB RIVERBOAT CRUISE July 15, 2022

GET IN OLVED IT MATTERS.

GCNKAA NOW ACCEPTING APPLICATIONS FOR ASSOCIATE COUNCIL AND BOARD OF DIRECTORS. DEADLINE TO APPLY IS FRIDAY, SEPTEMBER 9, 2022. ELECTIONS WILL BE HELD ON TUESDAY, OCTOBER 18, 2022.

8 APARTMENT ADVANTAGE 43

The Apartment Association Outreach, Inc. LETTER FROM THE PRESIDENT By Megan Lawhon, PLK Communities, Outreach President

Well, we are in the full swing of summer complete with extreme heat, time with family and friends, and longer evenings to enjoy. I hope all of you are enjoying this slightly more relaxed season and are making memories with friends and loved ones. We have been busy at the Apartment Association Outreach (AAO) for the past few months. A big THANK YOU to team members from PLK Communities and BRG Apartments for bagging food in July for the children in Megan Lawhon Price Hill. This is always a wonderful event and was one of the most staffed from a volunteer perspective! It was great to see so many hands working together to make light work for those we serve. In addition, on June 17 we hosted a senior event at Cornerstone Crossing, a community managed by Wallick Communities. It is always such a joy to serve the elderly community as they suffered so much during the height of Covid challenges. Games were played, food was shared and we are grateful for the opportunity to spend time with these incredible individuals and hopefully brighten their

A 501(c)(3) Charitable Organization

day. Our next senior event is scheduled for August 12 at Riverview Bluffs with more details to come soon! Our backpack school supply drive is in full swing and we are delivering close to $15,000 worth of school supplies and backpacks to FOUR schools the first week in August! We LOVE getting to support these children as they embark on a new school year. Year-to-date, our AAO Board has approved $64,500 in Rent Assistance payments and $45,000 to our Food Pantry partners! We continue to be exceptionally proud to contribute to those in need and be able to partner with these organizations that work tirelessly to help others. We are fortunate to be able to partner with more than twenty food pantries throughout the tri-state area. We are scheduled to release additional resources later this year per our operating budget. A Night Out for Outreach: Please mark your calendars for October 29, 2022, for our A Night Out for Outreach event. We are excited to hold our event at The Anderson Pavilion, and we will be utilizing The Carousel for cocktail hour! A special THANK YOU to Justin and Jill Seger, our co-chairs for this wonderful night. A VIP Wine & Bourbon Tasting Hour has also been added to the event this year! Lastly, we are looking forward to our Champions for Outreach partners to continue their contribution for 2023. This exceptional program - which began in 2021 - is what allowed our board to contribute to so many wonderful partners that serve needs within our community such as: rent assistance, food pantries, senior communities, and much more! Communication was sent at the beginning of May to solidify your contribution as well as to seek out additional partners who would like to support these wonderful causes. To date, we have received $250,000 of our pledged funds! Wow! On behalf of our board, we are exceptionally grateful. I am proud of the service that ALL of the AAO Board members and staff provide, as well as their continued support of utilizing our funds to help those in need. We would like to thank our entire membership, as well as our Champions for Outreach sponsors, in advance, for your continued financial support of Outreach and our efforts to help those in our community who deserve our assistance.

SAVE THE DATE Saturday, October 29, 2022 5:30pm - 8:30pm

Contact the GCNKAA office at 513-407-8612 or michele@gcnkaa.org for details on how to get the most out of your advertising dollars. 44

AUGUST 2022 8

Platinum Sponsor ($20,000)

SEGER FAMILY FOUNDATION

Gold Sponsor ($10,000)

MARCH FAMILY

Midwest Multifamily Capital Markets

Silver Sponsor ($5,000)

THE McLEAN

FAMILY

To become a Champion For Outreach, please contact Rebecca McLean, Megan Lawhon, Jeff March. Rebecca@gcnkaa.org - megan@plkcommunities.com - jmarch@brgapartments.com

8 APARTMENT ADVANTAGE 45

Event Opportunities

The Apartment Association Outreach, Inc. is very excited to announce our eleventh annual A Night Out for Outreach. The event will take place on Saturday, October 29, 2022 at our NEW location, The Anderson Pavilion. Enjoy a fantastic evening with many industry leaders and friends in attendance. Cocktails begin at 5:30 pm followed by a sit down dinner at 6:30 pm. Please support this Outreach event and help our neighbors in need of assistance.

Event Chairs

These 6 programs are Rent Assistance, 20 Food Pantries, School Supplies, Educational Scholarships, Senior Events and Emergency Fund are supported by The Apartment Association Outreach, Inc.

Justin & Jill Seger Hills Properties

Lead Horse Sponsor $2,500

Pony Up Sponsor $1,000

6 Tickets to the main event – open seating Company Logo included on AAO Website Recognition in GCNKAA Newsletters 1/8 page company logo in the event program* Company Logo included in event digital presentation

4 Tickets to the main event – open seating Company Logo included on AAO Website Company name listed in the event program* Company Name listed in event digital presentation *Deadline is 10/7 to receive all sponsor benefits

*Deadline is 10/7 to receive all sponsor benefits

VIP Wine & Bourbon Tasting Hour $50 Per Person (4:30-5:30pm) This elegant VIP event provides our guests the opportunity to sample a wide variety of premier wine and bourbon tastings, and bid on auction items, all in support of the AAO. Name: _____________________ Company Name: _______________________ Email: _______________________________ Phone: ___________________

EVENT OPPORTUNITIES ______Lead Horse $2,500 ______Pony Up $1,000

CHECK PAYMENT - Amount Enclosed: $____________ Checks payable to “The AAO”

Please mail your donations to: The Apartment Association Outreach - 7265 Kenwood Rd, Ste 100,Cincinnati, OH 45236

CREDIT CARD PAYMENT

Name on Card:___________________________________________________________________

______VIP Tasting $50 per person

Card Number: ___________________________________________________________________ Exp Date: _______________ Security Code: _______________ Zip Code: _________________

All donations made to the Apartment Association OUTREACH, Inc, are tax deductible to the full extent of the law. Please contact Susan Peck, Outreach Administrator, with interest at 513.407.8612, susan@gcnkaa.org.

AUGUST 2022 8

Trend Setting

This heading contains information on Management & Leasing.

HEAT STRESS AND ILLNESSES Courtesy of Sedgwick

when working in this environment. Here are some tips. 1) Be sure to hydrate frequently. Remember, sweat is a combination of water and electrolytes. We must be sure to replenish. 2) Monitor daily temperatures and humidity and take appropriate precautions. 3) Be sure to take breaks in the shade or cooler areas. 4) Wear light weight and light-colored clothing. 5) Spread the word to other employees on how to identify signs and symptoms of heat illness. 6) Avoid alcohol and caffeine when working in a hot or humid environment. 7) Finally…. never “tough it out” and be a hero. If you would like to find more information on “Warning Signs and Symptoms of Heat-Related Illness” go to the CDC website at https://www.cdc.gov/disasters/extremeheat/warning.html. Did you know that heat illness has become such a “hot” topic that the Occupational Safety and Health Administration (OSHA) has created a National Emphasis Program where they are focusing on industries where heat illnesses may be an issue. To read more about it, click on the link https://www.osha.gov/heat. For more information, please contact Sedgwick’s Andy Sawan at 330.819.4728 or andrew.sawan@sedgwick.com

Have you looked at your group retrospective rating options? This is Not Your Grandfather’s Group Rating Program: Group Retrospective Rating WHAT IS GROUP RETROSPECTIVE RATING? A performance-based program where BWC-certified group sponsors pool businesses of like industry, that meet strict safety and claims management criteria and practices. As claim costs are controlled, the group members receive premium rebates. Plan savings are often greater than traditional group rating plans. COMPREHENSIVE SAFETY SERVICES We offer on-site safety and program evaluation at no additional cost to help ensure and optimize savings. BEST-IN-CLASS CLAIMS SERVICES ¢ Rates & Payroll Underwriting ¢ Industrial Commission (IC) and Bureau of Workers’ Compensation (BWC) Hearing Representation ¢ Claims Management ¢ Reporting UNEMPLOYMENT CONSULTATION Review and consult with our industry experts on unemployment claim issues. For more information, contact CareWorksComp’s Julia Hall toll-free, at 1-800-837- 3200, ext. 51576 or via email at julia.hall@careworkscomp.com.

We are well into the dog days of summer! Many of us may be thinking that fall (and cooler weather) are right around the corner. However, it is important we stay mindful of the hazards from the heat during these last few months. There are ways we can combat heat illness but let’s first take a look at how the body uses its’ own mechanisms. Normal body temperature is around 98° F and to achieve that temperature the body responds in the following ways: 1. Activating sweat glands. a. There are anywhere from 1.6 to 5 million sweat glands in our body. b. Sweat glands release water and electrolytes. Be sure to replenish!!!! c. Evaporation of sweat carries heat away from the body. 2. Pumping blood (opening and closing blood vessels) to the surface of the skin. a. This is a result of blood taking heat from the body to the surface. 3. Raising or flattening the hair on our body. a. Positions of hair can help reduce body temperature. Whether our job requires us to work indoors or outdoors in a hot environment, quick response to the symptoms of heat illness is crucial. Let’s review some of these illnesses and their treatment. Heat Cramps: The mildest form of heat illness and is caused by depletion of salt and water levels in body resulting in painful muscle cramps or spasms. Be sure to drink water (or a sports drink) and take a break in a cool area. Heat Exhaustion: More severe than heat cramps, it is a continued result of water and salt loss without proper hydration. Symptoms include weakness, profuse sweating, nausea, rapid breathing, and continued muscle spasms/cramps. If you have heat exhaustion or see someone who shows the symptoms, get to a cool shaded area, drink small sips of cool water and put cold cloths on the skin. Keep an eye on this situation as it might require immediate medical attention. Heat Stroke: This is the most severe of heat illnesses and begins as the body temperature reaches 104O F. The body is in an altered mental state with symptoms of confusion, inability to sweat, hallucinations, slurred speech, and potential seizures. Immediately get to a cool area, call 911, loosen clothing and try to cool the body off with water mist or cool compresses. Do not give the person anything to drink. These conditions are preventable if you take the proper steps

1-800-837-3200 | www.careworkscomp.com | info@careworkscomp.com

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UNBLURRING THE LINES BETWEEN MARKETING AND ADVERTISING IN MULTIFAMILY By Ashley Tyndall, Criterion B

There’s a thin line between marketing and advertising, and these days, it keeps getting thinner. To gain a better understanding of what type of multifamily marketing strategy your business needs, you must first decipher the differences between advertising and marketing and assess how to use each to your benefit. UNDERSTANDING THE DEFINITION OF ADVERTISING While marketing is taking your message and communicating it through proper channels for your audience, advertising is that message. Today, advertising involves using paid mediums such as television, radio, print ads, billboards, digital media and more to spread the word to the public about your business. Advertising is all about convincing your audience that they have a need for a specific product or service. In other words, advertising is a component of marketing. THE DIFFERENCE WITH MARKETING While advertising tends to be more about the actual message, marketing is about branding your product or business, providing value and distributing that message in the right way, to the right audience and at the right time. Marketing is the way in which you convince prospective residents that you have the right apartment community for them; it is the systematic planning and implementation of a strategy using a mix of business tactics — one of these tactics being advertising. Multifamily marketing involves understanding who your target market is and creating buyer personas to establish what they want to get from your property or service. It’s essentially about engaging residents in a wide variety of ways so that they can make an educated decision. Once you identify your target market’s values and needs, you can use that information to communicate your multifamily brand message and personality through marketing materials. Take for example the apartment community LVL 29 in Plano, Texas. The tagline for this community is “Life Elevated.” This is the advertised message. The marketing component of this, on the other hand, is all the channels that bring this message to the prospective residents, including: Social media Resident events Website Blog Videos Email campaigns Promotional items Literature PAIRING MARKETING AND ADVERTISING TOGETHER Grasping the attention of your customers has become a tough business. The solution is to pair your marketing and advertising together into a cohesive unit. This is where you will be able to earn

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the attention of prospective buyers by creating compelling content, nurture them through the buyer’s journey and delight them with superior customer service. Today’s consumers are tech-savvy and more educated than ever about their purchasing decisions. Residents often flip back and forth on their leasing decision, entering or exiting different stages of the buyer’s journey as they check online reviews, do their own research and evaluate properties. FINDING A BALANCE Multifamily marketing relies on the perfect balance of digital strategies, working together to ensure consistent messaging and continued contact with an apartment lead. This means unique content — such as blogging, offers, social media content, email marketing, etc. — should all be tied around a central persona, strategy and buyer’s journey. Going an extra step, you can offer these apartment leads a way to get customized information depending on their interests. This may take a lot of work on the back end through use of list segmentation and automation software, but if the framework is there, it’s work that pays off. Offer a weekly newsletter on local activities or maybe a monthly update on housing market trends. THE MULTIFAMILY MARKETING VALUE Ultimately, advertising is just a subset of the multifamily marketing process. Advertising is one piece of the pie in the marketing strategy. All of these elements must not only work independently but they also must work together. And all of the elements working together is your multifamily marketing plan. It’s the comprehensive plan that you need to solidify and focus on first and foremost. Marketing is that all-encompassing plan which makes it foundational. So when considering whether to focus more of your efforts on advertising campaigns or marketing strategy, it is ultimately more beneficial to choose the marketing route. Focusing on your marketing efforts first will allow you to adopt the right strategy so that an on-target advertising campaign can follow. Ashley Tyndall is the Director of Business Development for Criterion.B

MAPPING THE WAY TO A BETTER APARTMENT SEARCH By Morgan Dzak, LinnellTaylor Marketing

Modern consumer behaviors are shaped by rapid advancements in online purchasing and the desire for instant gratification. Online shoppers are one click away from finding exactly what they want, researching, evaluating and purchasing faster than ever before. Searching for an apartment – an experience that’s been largely unchanged for more than a decade—is finally beginning to keep pace. But is it fast enough? On one side of the transaction, renters are hungry for specific content, flexible touring options and transparency across channels. Meanwhile, operators are strategically determined to compress the leasing and touring process through self-serve touring options and centralized leasing scenarios. This tension is pushing multifamily inevitably to self-selection and optimized buying. Selecting an apartment is an extremely personal decision, also a predominantly visual one. Personalized experiences raise the bar on customer expectations. Today’s renters want to see realistic pictures and experience virtual tours not only of the community, but for the specific apartment they’ll be living in. “The world has moved to a much more visual medium,” said Mike Gomes, Chief Experience Officer at Cortland, which owns and manages more than 75,000 apartment homes. “An apartment search is a digital overlay to the physical experience. The primary experience – a living experience—occurs within is a physical location. Multifamily needs to create a digital companion that complements physical needs.” To meet these demands, apartment websites and internet list-

ing services (ILS) are stepping up and transforming how content is delivered. The decades-old, floor plan-based website experience is giving way to unit-level search and myriad interactive experiences including photos, videos and interactive maps that provide context and specificity around individual apartments. Scarcity is driving the market and technology is providing new methods to take advantage of integration and self-conversion. CONTEXT IS KING Marketing similar apartments isn’t cutting it for modern renters – they want to select their own home, whether it’s on a community website or an ILS. The industry is working with a much more discerning audience than ever before, and customers look at housing as a service and location as an amenity. People want choices and to understand where the apartments are located within the context of the community. “We should strive to create memorable opportunities for customers as part of their apartment shopping experience,” Gomes said. “There are times when interacting digitally allows customers to better understand the living experience and get answers to questions without having to engage in the physical space.” Interactive maps provide the context renters need to understand which apartments are available relative to community amenities. These same maps used on a property website are now available as a feature on the listing pages of an ILS, providing a seamless renting experience as users cross channels on their

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journey. Going from ILS to website to a growing number of selftouring platforms using the same maps, consumers can now truly visualize their experience, similar to shopping experiences in the hospitality, entertainment and single-family home industries. “A recent Apartments.com survey reported 82% of renters said seeing the location of their apartment on the property was extremely or very important to their search,” says Engrain’s CEO Brent Steiner. “This data shows a fundamental shift in renter preference. This supports similar data users have shared in website surveys and use cases.” According to Apartments.com, engagement on listings that included the maps is noticeably higher than pages without a map, and leads are more specific, tied to an individual unit. Listings have always included photos and floor plans of apartments in the search; what’s been missing is location and context. Operators understand the significance of including features like maps in their ILS listing so residents can have a better understanding of where their new apartment home will be located within the community. “Modern consumers are searching differently today, and they want to have a narrowed down list of homes that fit exactly what they’re looking for,” said Jaclyn Hosking, Senior Marketing Manager at Bozzuto, which manages more than 78,000 units. “We’ve been taking our marketing efforts one step further in the search process by putting essential visuals, like photos, videos, interactive community maps and unit-level information at the very beginning of the search and creating more of a personalized experience. It provides a more in-depth understanding of specific homes, floor-plan types and ideal locations.” According to Google Analytics data from Bozzuto, its community websites utilizing third-party mapping technology receive 3.4 times more pageviews on mobile than static floor plans. Customers are also spending 13.5 times more time on a desktop looking at these maps than traditional floor plans on the community website. Maps are the consistent thread that stitches the different parts of a complex self-service leasing machine together, providing a natural visual canvas for operators to present engaging interactive content in real estate context. Renters are able to make better decisions and arrive at a faster decision. “Nearly 40% of our residents move to a Cortland community from outside the market they’re in,” Gomes said. “They have to

make decisions using as many online resources as possible. We need to help customers gain the confidence to make those decisions and provide helpful tools to nudge customers down the path.” IF CONTEXT IS KING, PERSONALIZATION IS QUEEN Personalization isn’t arbitrary – the entire modern-day online experience is defined by custom curated content. According to the “State of Personalization Report” from consumer data platform Twilio Segment, more than half of surveyed consumers said personalization improves the buying experience, and 60% said they would become repeat buyers after a personalized experience. Marketing teams across all industries are allocating more money to personalized content for customers. A new home is arguably the most personal, big-ticket purchase a person makes. The initial apartment search on a community website or ILS is critical not only to attracting new residents, but also to maintaining longterm residents. “When creating a resident-centric experience, you have to look at all the ways customers interact and engage, and also all the ways they may want to,” Gomes said. “Understanding those opportunities is critical to creating better experiences with more transparency, self-service, delight and joy. Part of that is identifying how and where in the apartment search customers are getting frustrated, and then communicating a richer experience where they can see and better understand the living environment.” Platforms like Google Maps have revolutionized the level of personalization available in a search experience. Through keywords, filtering and location awareness users are able to identify hyper specific options, both when and where they need them. Seeing apartment inventory filtered to homes that meet your specific criteria on a property map provides a similar, curated search outcome. While the industry will continue to evolve, visual and personal experiences have become the new gold standard for consumers. These elements are powering customer decisions and catering to modern consumer trends. Without integrating visual content and personalized experiences, operators will lose an advantage in a highly competitive industry. Morgan Dzak is Account Manager for LinnellTaylor Marketing.

FUND OUR FUTURE SUPPORT THE PAC

NAAPAC is a bi-partisan PAC that supports Congressional candidates who represent good government and understand the needs and concerns of the multi-family housing industry. The goal for 2022 is to raise $1,000,000 To help achieve this goal, click here.

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Get Involved. THE

Becoming a member of the Greater Cincinnati Northern Kentucky Apartment Association is just the first step toward success in the multifamily housing industry. Move your business forward by getting involved.....

5 KEYS TO SUCCESS:

Join A Committee GCNKAA runs with the help of several committees. The

easiest way to learn the ropes is to join a committee and attend the monthly meetings. Meeting others with similar interests is the first step to networking and meeting new contacts.

Attend Our Events GCNKAA hosts several events throughout the year

starting with the Officers Installation Dinner in January and concluding with our Annual Holiday Cheers Party and Charity Benefit in December. Be sure not to miss the trade show in March or the golf outing in June!

Sponsor Programs The success of the programs GCNKAA offers is contingent

on our sponsors. We offer sponsorships for all our events ranging from $100 to $5000. This is a quick, easy and inexpensive way to get your company name in front of 1000s of potential customers.

Advertise If getting involved in a committee or sponsoring an event

is more than you can currently handle, GCNKAA also offers advertising opportunities in our annual membership directory and monthly digital newsletter.

Take A Class

TEAMING WITH GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION PRODUCES GREATER RESULTS.

We are here to help you grow in the multifamily housing industry. With a staff with over 50 years combined experience in our industry, ask us how we can help you!

Whether you are a leasing agent, maintenance

technician, owner or associate member, we have a class for you. To see the complete list of courses available this year, visit www.gcnkaa.org.

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