February 2022 GCNKAA Apartment Advantage Newsletter by Michele

02 R2

FO STR AD INDU 22 E 20 AH HE AN OF T Y 15, L P E R AT UA ST BR E F

DAVE LOCKARD TO PRESENT STATE OF THE INDUSTRY AT FEBRARY GENERAL MEMBERSHIP MEETING

Dave Lockard with CBRE presents his Annual State of The Industry Report for 2022 during the Greater Cincinnati Northern Kentucky Apartment Association’s February General Membership Meeting scheduled for Tuesday, February 15, 2022 at Oasis Conference Center in Loveland, Ohio. This is by far the most popular meeting of the year answering all your questions regarding trends in the local Dave Lockard apartment industry. Dave Lockard is a team leader of the CBRE Cincinnati Multifamily Group. Dave and his team specialize in the sale of apartment properties in Southern and Central Ohio and Kentucky. Dave has worked in the apartment industry for the past 30 years and is a past president of the Greater Cincinnati Northern Kentucky Apartment Association. He and his combined team have closed more than $5.0 billion in apartment sales. He is an expert on all matters related to Multifamily. Dave’s agenda will include: • COVID Impacts on our World • National, Regional and Local Economic Overview

• The Greater Cincinnati Multifamily Market • Rental Market • Investment Market • Development Pipeline • Forecasts and More Insights Thank you to all our 2022 Diamond Sponsors for sponsoring this event: Apartments.com, BRG Apartments, Calloway Cleaning and Restoration, Contractors Inc., Denizen Management, Fath Properties, HILLS Properties, Pinnacle Paving & Sealing, RentPath, Rite Rug, Royal Finish, Sherwin Williams, Towne Properties and Wallick Communities. Thank you also to our Presenting Sponsor PPG Paints. The February General Membership Dinner Meeting is Tuesday, February 15, 2022, at the Oasis Conference Center beginning at 5:30 pm. The Oasis Conference Center is located at 902 Loveland-Miamiville Road. Cost is $60 per person or a reserved table for 10 for $750. Signups made after Friday, February 11 at noon will be assessed a $7 late registration fee. Call the office at 513 407-8612, click here or email nicole@gcnkaa.org to make your reservation.

BOOTHS AND SPONSORSHIPS NOW GCNKAA LAUNCHES NEW ON SALE FOR 2022 TRADE SHOW SOCIAL MEDIA CAMPAIGN Don’t miss out on your chance to register for the GCNKAA 2022 Trade Show at the rate of $800 per booth. After February 15, the price increases to $900 per booth. Select your booth online immediately by clicking here. The Greater Cincinnati Northern Kentucky Apartment Association’s 2022 Trade Show is scheduled for TUESDAY, March 15 at Sharonville Convention Center. Due to your feedback, we are keeping the good ideas and adding more to the 2022 show. Booths are available on a first come first serve basis. If you would like to reserve a booth, download the floorplan and booth contract. Review the available booth space and complete your contract. Then simply either a) reserve your booth online and email your contract to michele@gcnkaa.org or b) return your completed contract back to michele@gcnkaa.org and we can reserve your booth for you. Sponsorships are also available through March 1, 2022, and range from $300 to $500. For more information on the 2022 Trade Show visit www.gcnkaa.org.

Diamond Sponsors

The Social Media Committee has been active in creating material that you - our members - want to see. In January, we launched our new #TipsFromOurTechs videos which feature local maintenance techs sharing valuable tips for the maintenance trade. Be sure to watch for these posts on a monthly basis. A big thank you to all the techs who recorded a quick tip for us: Jacob Paff, Ivan Stone, and Phillip Tuplin with Village Green Management; Jeff Kuykendall with Towne Properties; and Justin Panno, Tony Rickett, Adam Long, Willie Million, Steve Lacker and Rodney Cureton with BRG Apartments. If you have a tip to send us, simply record a 30-second video and submit to michele@gcnkaa.org. You don’t want to miss this - or our weekly Where Are We Wednesday company spotlights or the Friday Member Spotlight - so be sure to follow us on all our platforms: Facebook, Instagram, LinkedIn, Twitter, and TikTok.

QUALITY PRODUCTS TRUSTED BY PROS

Introducing

Reliabilt Cabinets

Learn more at LowesProSupply.com/Cabinets White

Espresso

In-stock and ready to deliver Fully assembled

Soft-close drawers and doors

In-stock and ready for next-day delivery to your jobsite, only from Lowe’s Pro Supply.Ω Our Parkstone cabinet collection by Reliabilt has it all — timeless design, ease of installation and enduring quality.

Proud member of

Solid plywood boxes

Broad range of specifications

In qualifying areas. Contact your Lowe’s Pro Supply Sales Representative for more information.

FEBRUARY 2022 8

3093443-1022-05

UNLOCK THE POTENTIAL OF YOUR ENERGY SPEND. Energy is critical to what you do. But it’s not the only thing you do. You need an adviser that can unlock the possibilities of strategic energy purchasing without creating more work. A partner that will be there after the lights come on. We’re Energy Alliances, one of Ohio’s first energy advisers. For more than 30 years, we’ve been helping customers unlock the hidden potential of their energy spend. Today we work with more than 30 municipalities – including the City of Cincinnati – and businesses ranging from restaurants and property owners to manufacturers and schools. Nearly a half-million people rely on us, and we manage the purchase of more than a billion dollars of energy every year. Trust and value. Powerful words. Words our clients use to describe us. Nothing makes us prouder.

SPEND LESS WHILE GETTING MORE ENERGY VALUE. Call us today and start uncovering how a professional, experienced, leading energy adviser can be an integral part of your management team. GCNKAA member since 1985 800.735.0359 | 513.794.5555 EnergyAlliances.com

OHIO’S MOST TRUSTED ENERGY ADVISER.

8 APARTMENT ADVANTAGE 3

2022 EXECUTIVE COMMITTEE TONYA PETERSEN Miller Valentine Group President tonya.petersen@mvg.com MELISSA JOY Village Green Mgmt Vice President mjoy@villagegreen.com JUSTIN SEGER HILLS Properties Treasurer JustinS@hillsinc.com CRAIG COFFMAN Uptown Rental Properties Secretary ccoffman@uptownrents.com

GCNKAA PAST PRESIDENTS

2000…Roy Wergers 2021...Don Brunner 1999…Roy Wergers 2020...Don Brunner 1998…Robert J. Wahlke, CAPS 2019...Jud Oscherwitz 1997…Terry Sievers 2018...Jud Oscherwitz 1997…Dave Lockard 2017...Stacy Walton 1996…Jim Cohen, CPM 2016...Stacy Walton 1995…Jim Ruh 2015...Rusty Lykes 1994…Mark Robinson 2014...Rusty Lykes 1993…David Noll 2013...Maria Stanton 1992…Bernie Wessels ** 2012...Maria Stanton 1992…Jerry A. Molique, CPM, CAPS ** 2011...Jeff March 1991…Jay O. Ingram, Jr., CPM 2010...Brian Fullenkamp 1990…Ronald Bommer 2009...Brian Hendy, CPM 1989…John Cobey 2008...Brian Hendy, CPM 1988…Robert J. Wahlke, CAPS 2007...Becky Alejandrino, CPM 1987…Robert J. Wahlke, CAPS 2006...Marc Cameron, CPM 1986…Charles Berling 2005...Marc Cameron, CPM 2004...Gary Sanzone, CPM, CAPS, CAM, NALP 1985…Joseph Fullenkamp, CAPS 2003...Gary Sanzone, CPM, CAPS, CAM, NALP 1984…John Stalnaker 1983…Jerry A. Molique, CPM, CAPS 2002…Jim Ruh 1982…Harry Fath 2001…Jay Ingram, CPM **Apartment Association of N. KY merged with GCNKAA

Office Hours:

2022 BOARD OF DIRECTORS

Mark Arnold, Royal Finish Associate Council 1st Vice President Lloyd Cobble, CIG Communities Brian Fullenkamp, Legacy Management Jeff Greenberger,Greenberger & Brewer, LLP Parliamentarian Todd Hignite, Hearth Home Communities Gerry Johnson, Rent Path Associate Council President Megan Lawhon, PLK Communities Oksana Lukjanenko, Denizen Management Mike Markus, BRG Apartments Jordann Morgan, Fath Properties Ann Padgett, ePremium Insurance Agency Associate Council 2nd Vice President John Recob, Towne Properties Lesley Wardlow, CMHA Elizabeth Werner, Stoneridge Properties

GCNKAA STAFF

Rebecca McLean, Executive Vice President Pat Crowley, VP of Governmental Affairs Michele Klusman, Director of Communications & Programs; Apartment Advantage Editor Patty Braun, Director of Membership and Sales Zach Jameson, Accounting, Database & Office Coordinator James Combs, Education & Social Media Coordinator Susan Peck, AA Outreach Coordinator Nicole Metz, Administrative Assistant

FEBRUARY 2022 8

Monday Through Friday 8:30 am to 5:00 pm

ADVERTISING RATES 2022 The following advertising rates are for full year contracts. Six month contracts are also available. Call Patty at 513 407-8612 for more information. Business Card ........................................................................................ $95 Quarter Page........................................................................................ $115 Half Page .............................................................................................. $145 Full Page .............................................................................................. $165 Inside Front .......................................................................................... $209 Back Cover .......................................................................................... $219 Ad rates are for full color ads. Link from your ad to your website is included. Ads must be submitted as a press quality pdf file or high resolution jpg sized as listed above.

ADVERTISING DEADLINES Ad deadlines are the first of the month for the next month’s issue. Placement of articles and ads is limited to pre-set space and dimensions of the Apartment Advantage. Submissions may or may not be used and placement is at the discretion of the editor. March 2022........................................................................February 1, 2022 April 2022..............................................................................March 1, 2022 May 2022.................................................................................April 1, 2022 June 2022.................................................................................. May 2, 2022 July 2022................................................................................... June 1, 2022 August 2022...............................................................................July 1, 2022 September 2022....................................................................August 1, 2022 October 2022................................................................... September 1, 2022 November 2022................................................................... October 3, 2022 December 2022................................................................. November 1, 202 January 2023....................................................................December 1, 2022 February 2023......................................................................January 2, 2022 Apartment Advantage is a monthly publication of the Greater Cincinnati Northern Kentucky Apartment Association, Kenwood Executive Center, 7265 Kenwood Rd, Ste. 100, Cincinnati, OH 45236; phone (513) 407-8612; fax (513) 407-7868. For up-to-date information check out our website: www.gcnkaa.org.

SUNDAY

MONDAY TUESDAY WEDNESDAY THURSDAY Apartment Advantage Deadline, 5 pm

Business Exchange Committee, 9:45 am

NextGen Committee, 9 am

Associate Council 11 am

Education Commttee, 10 am

SATURDAY

Legislative Committee, 8:30 am

Trade Show Committee, 10 am

FRIDAY

Membership Committee, 12 pm

Certified Apartment Manager (CAM) 9 am

Executive Committee, 7:45 am

Board of Directors, 8: 30 am

Certified Apartment Manager (CAM) 9 am

CAM, 9 am General Membership Meeting, 5:30 pm

Certified Apartment Manager (CAM) 9 am

Social Media Committee, 9 am

Certified Apartment Manager (CAM) 9 am

Summer Golf Committee, 12 pm

COMMITTEES 8 8 9 9 9 9 11 17 22 22 22 22 23

FEBRUARY 2022

COMING UP IN MARCH 2022 EDUCATION

Trade Show Committee, 10 am 24 CAMT - Certified Apartment Maintenance Technician: Electrical Associate Council, 11 am Maintenance and Repair, 9 am NextGen Committee, 9 am 31 CAMT - Certified Apartment Education Committee, 10 am Maintenance Technician: Plumbing DEI Committee, 11 am Maintenance and Repair, 9 am Membership Committee, 12 pm Business Exchange Comm., 9:45 am Legislative Committee, 8:30 am Executive Committee, 7:45 am Board of Directors, 8:30 am Social Media Committee, 10am Summer Golf Committee, 12 pm AAO Board Meeting, 9:30 am

EVENTS

8 NAA Advocate Conference 9 NAA Advocate Conference 15 Trade Show and Educational Seminars, 1:00 pm

8 APARTMENT ADVANTAGE 5

SPECIAL DISCOUNTS FOR MULTI-UNIT INSTALLATIONS SERVICE OR REPLACEMENTS GAS FURNACES BOILERS ELECTRIC AIR-HANDLERS AIR CONDITIONERS THROUGH-WALL UNITS MULTI-UNIT DISCOUNTS

CALL TODA Y!

Contact your HVAC Apartment Consultant

Gina

Greg We're here when you need us!

Tech Support Hotline:

513-621-4620 www.nationalheatingandac.com

FEBRUARY 2022 8

This section contains articles and information concerning the Board of Directors and Association policies.

Across the Board A MESSAGE FROM THE PRESIDENT By Tonya Petersen, President Welcome to February Amazing Membership! While we have had the continuation of pandemic impact, we are striving to evaluate in-person meetings and look forward to being together as often as possible. January usually presents the wonderful opportunity to welcome the National Apartment Association (NAA) Chairman of the Board to moderate the Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA) Tonya Petersen Miller Valentine Group Installation Ceremony. I am excited to announce, the NAA Chairman of the Board, Don Brunner with BRG Apartments will be in-person at our State of the Industry to install the GCNKAA Directors and Associate Council. We are lucky Don chooses to serve our local market and represent GCNKAA at the national level. We will then move directly into our State the Industry presentation with the renowned Dave Lockard with CBRE. Be sure to register to attend this event at The Oasis Conference Center in Loveland, Ohio, on February 15 at 5:3 pm. The afternoon will start with the Next Gen Committee Happy Hour and the New Member Orientation both starting at 4 pm. All are welcome! An invitation-only Diamond Sponsor Thank You Reception will be held at 4:45 pm and will be followed by the State of the Industry meeting beginning at 5:30 PM. On January 18, we offered an intimate evening to share appreciation for our Committee Chairs and strategically align our GCNKAA committees for 2022. This event was held at The Summit and promoted exceptional brainstorming on how best to support membership, promote GCNKAA and serve the multi-family housing industry through our committees. I look to implement this event each year to achieve increased results in the association’s performance. In addition, I would like to invite YOU to join a committee. There is a varied selection allowing service that suites your passion. Please contact the staff if you would like to join any of the following committees: Legislation, Membership, Education, Next Gen, Social Media, Independent Rental Owners, Trade Show,

Spring/Fall Golf Outings, Business Exchange, Holiday Cheers for Outreach, and announcing our newest committee transitioning from a task force: Diversity, Equity and Inclusion! Please mark your calendars for our annual Trade Show on Tuesday, March 15 at the Sharonville Convention Center. Education classes that you will not want to miss begin at 1:30 pm. National speaker Toni Blake will present Expectation POC Mapping in the first session of classes followed by Amazing Leasing in the second session of classes. Our other national speaker Leah Brewer will present the Art of Hiring during the first session and Uber Closing in the second session. We also have two sessions for maintenance techs instructed by local maintenance experts. Mike Markus with BRG Apartments and Danny Adams with Heritage Hill Property Management will present Financial Impacts of Maintenance during the first session; followed by Maintenance Communications in the second session. The Trade Show floor will then open at 5:00 pm. Our Education committee is making a continued impact for industry education with the Certified Apartment Manager (CAM) course running in February and the Certificate for Apartment Maintenance Technician (CAMT) starting in March. And be sure to keep an eye out for additional seminars in April and May. Finally, I would like to take the opportunity to thank key people each month in having an attitude of gratitude in 2022! This month I have selected Jeff Greenberger with Greenberger & Brewer, LLP. Jeff has served as GCNKAA Parliamentarian longer than I can recall. His service is often behind the scenes yet immensely important to cover liability for the GCNKAA and offer guidance in multiple legal matters that arise. Jeff also works with NAA in completing state leases/addenda for NAA’s Click and Lease Program. I value Jeff’s knowledge and appreciate his partnership with MV Residential Property Management, LLC. Jeff – thank you for all you do. You are an unbelievable enhancement to the association and all of the membership. I am glad to call you friend and thank you for your years of service! Hope to see you all at the February State of the Industry meeting!

The Greater Cincinnati Northern Kentucky Apartment Association

DO BUSINESS WITH A MEMBER Thank you to our 2022 Diamond Sponsors

click here to access online directory

8 APARTMENT ADVANTAGE 7

Brain Power CURIOSITY IS THE ENGINE OF ACHIEVEMENT By James Combs, Education and Social Media Coordinator Here at the Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA) we want to help all of our members achieve their goals no matter how big or small. One of the most impactful ways in which we do that is by bringing you education that will drive success in your role: be it leasing, maintenance, management or anything in-between. We have something for everyone. Check out the upcoming lineup below! James Combs Stay tuned for NextGen event postings; as we get back to our educational roots there are some exciting things on the horizon. These events will be perfect for those just beginning in the multifamily housing industry or those who don’t know how to begin their involvement and want something short, sweet, and free to get their feet wet!

DESIGNATION COURSES Certificate for Apartment Mangers (CAM): This offering will be 5-days of virtual instructions in close succession. Developed by the National Apartment Association Education Institute (NAAEI), the Certified Apartment Manager (CAM) course offers the highest standard of professional training for the on-site manager. Earning your CAM credential allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve the owner’s investment goals. The CAM credential positions you well for career opportunities and advancement. Dates: February 14th, 15th, 16th, 22nd, 23rd Time: 9 am – 4 pm (each day) Location: Virtual Zoom

Certificate for Maintenance Technicians (CAMT): The best course for everything maintenance! Earning your Certificate for Apartment Maintenance Technicians (CAMT) validates your knowledge, enhances your reputation, credibility, boosts your confidence and earns you respect. The CAMT program is accredited by the American National Standards Institute (ANSI), a private non-profit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system. We recommend taking all modules of this course as that is the key to certification. However, we do offer individual modules for those wanting to brush up on certain areas. Dates & Times: • Electrical Maintenance & Repair Thursday, March 24, 2022 | 9 am to 4 pm • Plumbing Maintenance & Repair Thursday, March 31, 2022 | 9 am to 4 pm • Heating Maintenance & Repair Thursday, April 7, 2022 | 9 am to 4 pm • Air Conditioning Maintenance & Repair Thursday, April 14, 2022 | 9 am to 4 pm • Interior / Exterior Maintenance & Repair Thursday, April 21, 2022 | 9 am to 4 pm • Appliance Maintenance & Repair Thursday, May 12th, 2022 | 9 am to 4 pm Location: 7265 Kenwood Road Suite 100 Cincinnati, OH 45236 UPCOMING SEMINARS April 19 will be a day you will not want to miss! This Tuesday

BE A JACK-OF-ALL TRADES AND A MASTER OF MAINTENANCE. • Appliance Maintenance & Repair • Plumbing Maintenance & Repair • Electrical Maintenance & Repair • HVAC I Heating Maintenance & Repair • HVAC II Air Conditioning Maintenance & Repair • Interior/Exterior Maintenance & Repair March 24, March 31, April 7, April 14, April 21, May 12

9 am to 4 pm $999 for entire series (member price) or $199 per module CALL 513.407.8612 OR VISIT WWW.GCNKAA.ORG FOR MORE INFORMATION

FEBRUARY 2022 8

consists of two educational opportunities - Becoming and Ally with Marci French and Fair Housing Feud with Katie Rigsby - followed by the April General Membership Meeting. This meeting will have plenty of networking, food and cocktails. We hope to see you at all parts of the afternoon and evening. Becoming an Ally Presented by Marci French Join us in an essential seminar that is for everyone! Whether you are a maintenance tech or a property owner this seminar is essential! Are you struggling with how to best show up as an ally to diverse groups in the multifamily industry? As Maya Angelou said, “Do the best you can until you know better. Then when you know better, do better.” Join Marci French to discuss ways to become a better ally in the workplace. Tuesday, April 19, 2022 from 1:30 PM - 3:00 PM at Rent Manager / LCS, 9140 Waterstone Boulevard, Cincinnati, 45249 Fair Housing Feud Presented by Katie Rigsby Reduce your risk of a “Fair Housing Feud” by ensuring your

team is properly trained and equipped to handle the most sensitive of Fair Housing issues. In this fun and educational Fair Housing session, Katie addresses hot topics such as disabilities and service/ support animals. A game show themed session for ALL multifamily personnel, at any level. Attend with your entire team and you may just get a chance to play to win! Tuesday, April 19, 2022 from 3:30 PM - 5:30 PM at Rent Manager / LCS, 9140 Waterstone Boulevard, Cincinnati, 45249 INVOLVEMENT, SPONSORSHIP, QUESTIONS If you are interested in getting involved with the Education or NextGen Committee and help plan all of the great education opportunities, join us for our monthly meetings! Contact our education coordinator at james@gcnkaa.org for details and invitations. GCNKAA’s education and NextGen programs offer great exposure through sponsorship. Seminars and course modules can be sponsored for as little as $150 and comes with many benefits. Sponsorship funds help the association provide extra amenities to the attendees.

8 APARTMENT ADVANTAGE 9

EXPAND YOUR HORIZON YOU’RE ALREADY A SUCCESS. BECOME A CERTIFIED SUCCESS. The Certified Apartment Manager (CAM) Course Enhance your professional growth in the apartment industry by becoming a Certified Apartment Manager (CAM) and take your career to the next level. CAM training helps you manage your apartment community and team more effectively. The CAM curriculum is designed to maximize the experience of the on-site professional and clear the path for growth and recognition. In class, you will gain a new understanding of the challenges you frequently face. At the same time, you will have a new opportunity to share your experiences as a multifamily industry professional with other dedicated peers, establishing valuable contacts for the future and increasing your own experience level.

A designation for apartment management professionals.

A+

COURSE INFORMATION

Designation series must be completed within six months of declaring candidacy, including the exam. Candidates must also complete one year of apartment industry experience. We recommend taking the self assessment tool at www.colterlearning.com/pvt/naa/CAM_ AssessmentTool/story_html5.html.

PRICING INFORMATION

Cost per module is $199 for members ($398 for non-members). For complete course, including all class materials and test fees, cost per person is $899 ($1798 for nonmembers). Cancellations received less than 10 days prior to start date will not be entitled to a refund.

ENROLL NOW FOR SPRING SERIES Industry Essentials • Legal Responsibilities • Marketing Property Maintenance • Human Resource Management Financial Management • Risk Management Resident Experience February 14, 15, 16, 22, & 23 9:00 am to 5:00 pm for more information on courses, visit gcnkaa.org/certified-apartment-manager-cam.html GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION KENWOOD EXECUTIVE CENTER 7265 KENWOOD RD SUITE 100 CINCINNATI, OH 45236 P: 513.407.8612 F: 513.407.7868 WWW.GCNKAA.ORG

FEBRUARY 2022 8

CLASS TIMES AND LOCATION

All classes will be held via Zoom. See below for individual course times. Module dates, times, and locations are subject to change. Email James@gcnkaa.org for more information.

Registration Information

(if registering more than one person, please make copies) Name:_____________________________________________ Company Name:_____________________________________ Community Name:____________________________________ Phone:_______________Email:_________________________

Payment Options

____Bill Me ____Payment Enclosed check #_____________ ____Charge the Credit Card Listed Below Cardholder Name:____________________________________ Card #_____________________________________________ Expiration Date:___________Zipcode:__________ CVC______ Signature:___________________________________________ email james@gcnkaa.org for more information

GREATEST TRADE SHOW ON EARTH

THE AMAZING GCNKAA

TRADE SHOW

CARNIVAL

MARCH 15, 2022 SHARONVILLE CONVENTION CENTER 5 PM - 7:30 PM S E E I N S I D E F O R D E TA I L S

STEP RIGHT UP... ...to the Greater Cincinnati Northern Kentucky Apartment Association’s annual Trade Show on Tuesday, March 15, 2022, at Sharonville Convention Center. As always, the Trade Show is free to attend with free parking. Free food returns this year from 5:45 pm to 6:45 pm! A cash bar and other food concessions are available. So come find out what your Associate Members have to offer your company. And be sure to hang around throughout the show for more than $2500 in Grand Prize Drawings beginning at 5:15 pm and ending with the big drawing at 7:30 pm. Watch for details.

*ADMISSION NON-EXHIBITOR ADMISSION POLICY

It has been determined that in order for the significant investment in booth space or sponsorships to be of the highest value and integrity to the exhibitors and sponsors, that Associate Members, their employees and staff, who are not otherwise exhibiting at the Trade Show or a sponsor of the Trade Show, shall not be permitted on the Trade Show floor at any time during the Trade Show. This policy does not apply to any attendance for any Primary or Honorary member of the GCNKAA. The Associate Council requests that exhibiting vendors, GCKNAA Members and staff who witness persons employed by any company who is not a GCNKAA Member, or an Associate Member who is not a sponsor or exhibitor with a proper exhibitor or sponsor name tag, to report such actions to the GCNKAA admission table at the entrance to the Trade Show floor. Any violation of this policy, will result in an invoice to the non-exhibiting, non-sponsoring Associate Member equal to the fee of one (1) 8 x 10 booth submitted to the offending Associate Member Organization. The offending individual or company shall also be banned from all future GCNKAA activities, meeting, or other events, until said invoice is paid in full to the GCNKAA and posted. This policy, in fairness to all, is extended to all Primary Members, such that the Primary Members are specifically requested not to violate this policy by bringing as guests of the Primary Member any person employed by a non-exhibiting/non-sponsoring Associate Member or any other business without the express written approval of the Associate Council.

FREE! All property owners and management companies - and all their staff - receive complimentary admission to the 2022 Trade Show. Please be sure to register online for the trade show in advance and check out our amazing line up of education sessions on the next page.

This year, we have six hot seminars for you to choose from. For complete details on these seminars, see page 3 of this insert. All seminars are eligible for Continuing Education Credits (CECs) for CAM, CAPS, CAMT and NALP.

SPONSORSHIPS NOW AVAILABLE THROUGH MARCH 1*

Are you interested in participating in the 2022 Trade Show but don’t have the big budget or enough time for a booth? There is an easy and inexpensive way to get your name out in front of more than 600 people in less than 6 hours. This is a wonderful opportunity for all members - no matter if you have one representative or 100 employees - to get involved through a sponsorship. LOGO SPONSORS ……………………...............................................………………$500 Due to its success, we will once again be distributing the GCNKAA Tote Bag to the first 500 attendees. Logo sponsors receive inclusion on promotional pieces and company logo on this bag. For associate members only. Only available through February 15, 2022.* Includes 2 admissions to the trade show floor. BAG SPONSOR ……………..........………………....................................………$500 Bag sponsors will receive inclusion on promotional pieces and your company logo on the event ‘swag bag.’ For property owners and management companies only. Only available through February 15, 2022.* FOOD SPONSOR ………………..............................................……………………$300 Returning to the 2022 trade show is free food from 5:45 pm to 6:45 pm. Food Sponsors will receive inclusion on promotional pieces and signage at the 2022 trade show. For primary and associate members. Includes 2 admissions to the trade show floor. SEMINAR INTERMISSION SPONSOR……...................................................…$200 Seminar intermission sponsors will receive inclusion on promotional pieces and your company logo on event signage inside the seminar rooms. For both associate and primary members. Includes 2 admissions to the trade show floor. If you are interested in becoming a sponsor, contact Michele at 513 407-8612 or michele@gcnkaa.org.

FIRST SESSION E X P E C TAT I O N P O C M A P P I N G W I T H TO N I B L A K E

T H E A RT O F H I R I N G WITH LEAH BREWER

When you’ve done everything you know to do, it’s time for Toni Blake’s AmaZING Expectation Mapping. Your teams will discover how to elevate the leasing and resident experience with 22 transformational moments. Each carefully crafted and staged experience goes beyond standard apartment practice to elevate the perceived value of your community, establish meaningful human connection, and attract a resident profile of character driven people.

Recruiting and retaining top “superhero” talent within organizations is becoming a strategic focus in order to compete and win in today’s competitive arena. Create a dream team of action-employees who serve each other as they serve your company. You will discover tools and ideas to find employees that are our everyday Heroes (and Sheroes). Motivate and retain those above-and-beyond workers whose actions increase the value of your assets and organization.

1 : 3 0 P M TO 3 : 0 0 P M $69 PER PERSON*

You’ll get the AmaZING Tour E-book with the TotallyToni 2022 Trend Report, learn why Apple Maps & Yelp are a crux move in the apartment decision process. Toni will introduce the “YES PATH”, One Minute Maintenance digital resident experiences, and engaging residents with a “Favorites” plan. You’ll learn how to transform your outreach marketing, new resident orientation, and renewal plan. Don’t miss your chance to add 22 transformational moments in 2022 with Toni Blake’s AMAZING MOMENTS Expectation Map!

1 : 4 0 P M TO 3 : 1 0 P M $69 PER PERSON*

COVID 19 POLICY

Specifically relating to the global COVID-19 pandemic, Vendor and Attendees acknowledge the highly contagious nature of COVID-19 and voluntarily assumes the risk of exposure or infection by voluntarily attending and/or exhibiting at the Tradeshow, and that such exposure or infection may result in personal injury, illness, disability, and/or death to Vendor. Vendors and attendees understand that the risk of becoming exposed to or infected by COVID-19 at the Tradeshow, or while traveling to or from the Tradeshow, may result from the actions, omissions, or negligence of others who may attend the Tradeshow or their families, colleagues, or other they U B E R Cwith LOwhom SIN G may have contact. Accordingly, Vendors and attendees understand and agree that thisArelease WITH LE H B includes R E W any E Rclaims arising out of, relating to, or based on the actions, omissions, or 3 : 4 0 P M TO 5 : 1 0 P M negligence of the Greater Cincinnati Northern $ 6 9 P E R Kentucky P E R SApartment O N * Association, and each of their employees, agents, and representatives, whether a COVID-19 infection occurs before, yet during, or after Ask for the commitment. Sounds simple, many leasing in theperceived Tradeshow.as pushy and rude, and consultants areparticipation fearful of being

SECOND SESSION AMAZING LEASING W I T H TO N I B L A K E 3 : 3 0 P M TO 5 : 0 0 P M $69 PER PERSON*

Program includes: •2022 Totally Toni Market Trend Report •Techniques for Value Positioning with Advanced Marketing Tool •Miracle Marketing with Petty Cash •What to do instead of FREE RENT •Procedures for Improving the Human Connection – Telephone/Email •2022 Re-invented Telephone / E-mail Follow-up •2022 Data on Speed to the Lead – Leasing I.Q. •Real-time Remote Leasing Engagement with QRs •Closing – Everyone – Every time! •Staging a Remote Leasing – Closing on the first visit

so they just don’t ask the closing questions. Learn the “how”, the additionoftoeasy all other rules techniques, and regulations relating to “why” and the In“when” closing designed to the Vendor’s and attendee's attendance at the take the fear out of asking, and increase “YES” answers. Tradeshow, Vendor and attendeethe agrees to comply Apply sure-fire with closing your leasingthat presentations All techniques COVID-relatedto procedures may be by closing the Greater that can doubleimplemented or triple your rates.Cincinnati Northern KentuckyFO Apartment Association and Sharonville OD SPONSOR Convention Center, including, but not limited to, testing, mask-wearing and social distancing requireB EVERAGE SPONSOR ments and restrictions on certain activities that carry higher COVID-related risk, in order to protect as much as possible health and safety SPONSOR of all Tradeshow SEthe MINAR LUNCH Vendors. Failure to comply may result in the Vendor’s

MAINTENANCE SESSIONS FINANCIAL IMPACTS OF MAINTENANCE MAINTENANCE COMMUNICATIONS 1 : 4 0 P M TO 3 : 1 0 P M 3:40 PM TO 5:40 PM $69 PER PERSON* $69 PER PERSON*

Maintenance staff keeps like the lights on, literally and figuratively. Without a properly maintained property there is no product. As maintenance is so important to the success of the property it is important to understand how it financially affects the property as a whole. This seminar aims to teach you just that. Having all divisions of a property understand their greater impact on the property is key to improving collaboration, performance, and financial success.

There are thousands of different languages across the world! While people you work with or around may speak a common language, often times different teams form their own kind of "language" in a sense. This can be in the form of different forms of slang, abbreviations, tones, and context! Since we all know that team work makes the dream work, it is important that we communicate as effectively as possible. This seminar will enhance your communication skills with everyone on your team. That could be with a direct team member, a supervisor, a leasing agent, a manager, a resident, or anyone else you may come into contact with at the workplace.

$100 $250 $300

*ADMISSION NON-EXHIBITOR ADMISSION POLICY

SPONSORSHIPS NOW AVAILABLE THROUGH MARCH 1*

FIRST SESSION E X P E C TAT I O N P O C M A P P I N G W I T H TO N I B L A K E

T H E A RT O F H I R I N G WITH LEAH BREWER

1 : 3 0 P M TO 3 : 0 0 P M $69 PER PERSON*

1 : 4 0 P M TO 3 : 1 0 P M $69 PER PERSON*

COVID 19 POLICY

SECOND SESSION AMAZING LEASING W I T H TO N I B L A K E 3 : 3 0 P M TO 5 : 0 0 P M $69 PER PERSON*

MAINTENANCE SESSIONS FINANCIAL IMPACTS OF MAINTENANCE MAINTENANCE COMMUNICATIONS 1 : 4 0 P M TO 3 : 1 0 P M 3:40 PM TO 5:40 PM $69 PER PERSON* $69 PER PERSON*

$100 $250 $300

VIP SPONSORS

REGISTRATIONS To register online, visit www.gcnkaa.org/events/trade-show-education-seminars

SIGN ME UP! ATTENDEE NAME

*Please make separate copies for each additional attendee from the same company. COMPANY ADDRESS CITY/STATE EMAIL PHONE

ADDITIONAL SEMINAR INFORMATION * Package Deal pricing includes your choice of one first session seminar and one second session seminar for one low price of $99 per person. Seminars are pre-paid. A $5 invoice fee will be included on any invoices. Non-member rates double. Lunch is not provided.

PAYMENT

EXPECTATION POC MAPPING

$69

THE ART OF HIRING

$69

FINANCIAL IMPACTS OF MAINTENANCE

$69

AMAZING LEASING

$69

UBER CLOSING

$69

MAINTENANCE COMMUNICATIONS

$69

PACKAGE DEAL

$99

Please check the morning and afternoon seminar you will be attending above

COVID 19 POLICY

Specifically relating to the global COVID-19 pandemic, Vendor and Attendees acknowledge the highly contagious nature of COVID-19 and voluntarily assumes the risk of exposure or infection by voluntarily attending and/or exhibiting at the Tradeshow, and that such exposure or infection may result in personal injury, illness, disability, and/or death to Vendor. Vendors and attendees understand that the risk of becoming exposed to or infected by COVID-19 at the Tradeshow, or while traveling to or from the Tradeshow, may result from the actions, omissions, or negligence of others who may attend the Tradeshow or their families, colleagues, or other with whom they may have contact. Accordingly, Vendors and attendees understand and agree that this release includes any claims arising out of, relating to, or based on the actions, omissions, or negligence of the Greater Cincinnati Northern Kentucky Apartment Association, and each of their employees, agents, and representatives, whether a COVID-19 infection occurs before, during, or after participation in the Tradeshow. In addition to all other rules and regulations relating to the Vendor’s and attendee's attendance at the Tradeshow, Vendor and attendee agrees to comply with All COVID-related procedures that may be implemented by the Greater Cincinnati Northern Kentucky Apartment Association and Sharonville Convention Center, including, but not limited to, testing, mask-wearing and social distancing requirements and restrictions on certain activities that carry higher COVID-related risk, in order to protect as much as possible the health and safety of all Tradeshow Vendors. Failure to comply may result in the Vendor’s or attendee's exclusion from the Tradeshow, and Vendor will not receive a refund of any fees.

TOTAL

CHECK ENCLOSED

INVOICE ME ($5 INVOICE FEE)

CREDIT CARD # EXP. DATE

SECURITY CODE

BILLING ZIP

SIGNATURE

MAIL REGISTRATION AND PAYMENT TO:

GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSN. 7265 KENWOOD ROAD, STE. 100, CINCINNATI, OHIO 45236 F: 513 407-7868 | P: 513 407-8612 | E: JAMES@GCNKAA.ORG

Government & Housing Legalities

This heading deals with housing & legal issues within the Governmental structure.

NEW CINCINNATI CITY COUNCIL COMMITTEE FOCUSED ON HOUSING HOLDS FIRST MEETING By Pat Crowley, Vice President of Governmental Affairs A new era in housing policy was launched January 19 at Cincinnati City Hall with the inaugural meeting of the Equitable Growth & Housing Committee. The committee has jurisdiction over several topics of interest to the multi-family industry including: • Residential and commercial incentives and policies. • Zoning and Planning Commission. Pat Crowley • Neighborhood development. • Economic inclusion policies. The committee’s priority is creating and strengthening partnerships the city has with private and public companies and organizations to create the conditions that will foster housing and equitable growth, Committee Chairman Councilmember Reggie Harris said during the meeting. “As in the title of this committee, equity is at the center of what we want to accomplish,” Chairman Harris said. “This committee is going to have a lot of presentations from experts who are doing this work in our city. We want to reshape the narrative about housing in the city.” Committee member Meeka Owens said she is crafting a Tenant Bill of Rights (TBR) that will provide tenants an understanding of the rights they afforded under law to prevent discrimination and exploitation. She added that wants to bring “all stakeholders to the table”, mentioning Cincinnati Metropolitan Housing Authority (CMHA), Legal Aid, landlords, neighborhood councils, and others to work on the TBR. The Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA) is working with Councilmember Owens’ staff so the association is represented in those meetings. As a member of the committee, Councilmember Owens said she wants to work on identifying and rectifying hazardous conditions and safety concerns of residents in multi-family housing and

establishing a path to homeownership for renters. “The committee ... and the Tenant Bill of Rights is another path toward equity and protecting the residents in our city,” she said. Councilmember Liz Keating, also a committee member, said she wants the committee to focus on expanding the tax base in the city by attracting more people and taxpayers to live and work in the city. She also wants more residential density in the city’s neighborhood business districts and improved sustainability by increasing walkability and public transit opportunities. The committee will also focus on restoring blighted buildings. “Redeveloped blighted buildings will help create affordable housing,” Councilmember Keating said. Other members of the committee include Vice Mayor JanMichele Kearney, Jeff Camerding, Liz Keating, Mark Jeffreys and Victoria Parks. NATIONAL APARTMENT ASSOCIATION ADVOCATE EVENT SET FOR MARCH 8, 9 The National Apartment Association’s Washington DC Advocate event has been planned for March 8 and 9. The annual event, which will be held in person this year, provides GCNKAA members the chance to meet with members of Congress and their staffs to discuss multi-family issues. Here is an important note - COVID continues to have an impact on Congressional meetings, which are being limited between five and 10 people. And a Washington D.C. city-wide vaccination entry requirement includes the Grand Hyatt Washington - the headquarter hotel of the Advocate event - as well as restaurants, food halls and bars. Masks are also required. Even though GCNKAA will not likely be able to accommodate as many attendees as in past years, please contact me through my email at pat@gcnkaa.org if you are interested in traveling to Washington for the event.

8 APARTMENT ADVANTAGE 11

Our House

This heading contains membership, staff, committee information and events.

LAST CHANCE TO RESERVE YOUR TRADE SHOW BOOTH BEFORE PRICE GOES UP! The Greater Cincinnati Northern Kentucky Apartment Association’s 2022 Trade Show is scheduled for TUESDAY, March 15 at Sharonville Convention Center. Due to your feedback, we are keeping the good ideas and adding more to the 2022 show. Here are the top reasons you won’t want to miss out! But act soon! The price rate of $800 per booth expires on Tuesday, February 15! After that, the price increases to $900 per booth! 1. The Invitation Only VIP Preview Hour. Building on 2021, we will personally invite key decision makers at each owner and property management company that is a member of the Greater Cincinnati Northern Kentucky Apartment Association. This personal invitation allows each of them to attend a private preview of the trade show from 4 pm to 5 pm. This offers you more personal time to meet and greet potential new customers as well as conduct business with current customers without the interruption from other attendees of the trade show. 2. New Floorplan. Minor changes have been made again to the floorplan to encourage better foot traffic as well as accommodate more booths. This year the booths remain 8’ x 10’. All booths include pipe and drape, one table, two chairs, booth sign and wi-fi. Premier booths are an additional fee. Other booths are reserved for VIP Sponsors. Electric, carpet and additional tables and chairs can be ordered separately through Sharonville Convention Center or Academy Rentals. 3. Expanded Education Rooms. By creating more education seminars that accommodate more students, we can guarantee a larger attendance of property managers, leasing agents and maintenance technicians when the trade show opens. At the end of these seminars, seminar attendees will flow onto the trade show floor where you have the opportunity to talk with each and every one. 4. More Sponsorship Opportunities. By creating new sponsorship levels, we enable you to get more bang for your sponsorship buck. Whether through signage, verbal recognition or company listing on gcnkaa.org and in the Apartment Advantage, we will find a way for you to get involved whether you have one employee or one thousand. We have also added several more benefits to the VIP Sponsorship including premier booth space. Watch for more information to follow regarding sponsorship opportunities. Sponsorships range from $300 for a logo or food sponsorship to $1000 for VIP Sponsorship. Booths are available on a first come first serve basis. If you would like to reserve a booth, download the floorplan and booth contract. Review the available booth space, complete your contract with your top three selections, and return back to michele@ gcnkaa.org. You may also reserve your space online here. If you have any questions, we are here to help! Give us a call at 513-407-8612.

FEBRUARY 2022 8

BOOTH SALES INFORMATION • Booth price includes table, 2 chairs, pipe and drapes, booth marker. Carpet, electric, additional tables and chairs can be ordered separately through Sharonville Convention Center and Academy Rentals for an additional cost. All orders for carpet, electric, additional tables and chairs need to be placed directly through Sharonville Convention Center or Academy Rentals and NOT through GCNKAA. See Exhibitor Kit for more detailed information. • Booths are sold on a first come first serve basis. • Each booth is 8’ deep x 10’wide. • Booths are $800 each. Premier booths are an additional fee. Others booths are reserved for VIP Sponsors. After February 15, booth price increases to $900 each. BOOTH SELECTION PROCESS 1. Click here for the latest floorplan of the 2022 trade show booths as well as the contract. Please note that – as changes happen on a daily basis – this version of the floorplan may not be completely up-to-date. 2. Look at the floorplan and decide which booth you would like, then simply either: • Visit www.gcnkaa.org and go to the event calendar to reserve your booth online. Available booths will be listed on the registration page. Log in, complete your selection and submit your request immediately. • OR fill out the booth contract, complete with your first three (3) booth choices and fax back to 513 407-7868. Michele will follow up with you to let you know which booth is available. BOOTH RESERVATIONS AND PAYMENTS • After you have selected your booth with the Apartment Association, you must either forward GCNKAA a signed contract or remit full payment to reserve that booth. • We will hold all booths for 14 days without signed contract or payment. • You may pay for your booth with check or credit card or call the office for an invoice. • We cannot hold a booth longer than 14 days without contract or payment. After those 14 days, if we do not receive a contract or full payment, GCNKAA will contact you for payment or contract. If no response, GCNKAA may release the booth you selected. • Full payment of all booths must be received by February 15, 2022. If you have any questions, please feel free to call the Apartment Association. DOWNLOAD FULL EXHIBITOR KIT COMPLETE WITH FORMS AND GUIDELINES HERE

DECEMBER 2021 NEW MEMBERS ASSOCIATE Associated Insurance Advisors Max Fisher 1434 Vine Street 5th Floor Cincinnati, OH 45202 (513) 315-0047 mfisher@associated.cc Insurance - Property & Casualty

Dish Fiber Nick Massa 9601 South Meridian Boulevard Englewood, CO 80112 (614) 302-0028 nick.massa@dish.com Internet/WiFi/Cable

PODS For Business Aaron Friedman 3023 East Kemper Road Cincinnati, OH 45241 (877) 249-7637 amfriedman@pods.com Storage/Movers and Moving Supplies

Features

Features Increased More than 6 million units Features Integrates with all bottom line PMS software and 25,000 properties Increased IntegratesIntegrates with all with all Increased More than 6 million More than 6 units millionacross unitsthe U.S. use bottom line bottom line PMS software PMS software Simple online Online & paperless NAA Click & Lease. and 25,000 properties and 25,000 properties across across the U.S.the useU.S. use NAA Click & Lease. NAA Click & Lease.

rental application

Minimize liability Simple online Online & paperless Simple online Online & paperless Customizable rental application rental application databases

Minimize liability

Customizable

Accelerate &Customizable Simplify Your Leasing Today databases

naahq.org/lease databases

Accelerate & Simplify Your Leasing Today

naahq.org/lease Accelerate & Simplify Your Leasing Today Click&LeaseAd.indd 1

naahq.org/lease 8 APARTMENT ADVANTAGE

12/8/20 4:26 PM

DEADLINE TO ENTER NAA EXCELLENCE AWARDS SOON Each year, NAA’s Excellence Awards, or Excels, recognize excellence and leadership in the rental housing industry. Excels celebrate communities, industry professionals and affiliated apartment associations who make unique contributions to the industry. For the winners, receiving an Excels award represents milestones and outstanding achievement. Applying is easy. Simply fill out the online entry form and submit the entry fee by credit card (please see Category Details below for pricing). Your entries will be panel-reviewed by NAA member volunteers and if selected as a finalist or winner, sections from your application will be featured in an online gallery. Winners will be announced and celebrated at the Excellence Awards ceremony on Friday, June 24 at Apartmentalize and will also be featured on NAA’s website and in an issue of units Magazine, NAA’s monthly publication that reports on the rental housing industry. COMMUNITY AWARDS The NAA Community of the Year Awards represent the very best in the rental housing industry. These awards recognize excellence in a range of rental property styles and sizes. Excels will be awarded to: • Affordable Community of the Year: The Affordable Community of the Year Award recognizes an affordable apartment community that excels in service both to the resident and community. Financial performance will also be considered. Communities entered in this category set the

standard and increase resident expectations of other affordable communities. Communities must be a member of NAA to be eligible for this award. Preview the Affordable Community of the Year Award application questions here. • Military Community of the Year: The Military Community of the Year Award recognizes a military apartment community that excels in service both to the resident and community. Financial performance will also be considered. Communities entered in this category set the standard and increase resident expectations of other military communities. Communities must be a member of NAA to be eligible for this award. Preview the Military Community of the Year Award application questions here. • Student Community of the Year: The Student Community of the Year Award recognizes a student apartment community that excels in service both to the resident and community. Financial performance will also be considered. Communities entered in this category set the standard and increase resident expectations of other student communities. Communities must be a member of NAA to be eligible for this award. Preview the Student Community of the Year Award application questions here. • Small (less than 150 units) Community of the Year (1-5 Years Old, 6+ Years Old): The Small Community of the Year Award recognizes an apartment community with less than 150 units that excels in service both to the resident and

Ma $80 in Rate 0B throu gh F ooth ebru ary1

2022 GCNKAA TRADE SHOW EXHIBITOR INFORMATION KIT click here

FEBRUARY 2022 8

community. Communities must be a member of NAA to be eligible for this award. Preview the Small Community of the Year Award application questions here. • Large (more than 150 units) Community of the Year (1-5 Years Old, 6+ Years Old): The Large Community of the Year Award recognizes an apartment community with over 150 units that excels in service both to the resident and community. Financial performance will also be considered. Communities must be a member of NAA to be eligible for this award. Preview the Large Community of the Year Award application questions here. • Community Crisis Response of the Year: The Community Crisis Response of the Year Award recognizes an apartment community that effectively managed a one-time crisis or ongoing critical issue within their community during 2020 and/or 2021. Communities must be a member of NAA to be eligible for this award. Preview the Community Crisis Response of the Year Award application questions here. • Major Rehab Community of the Year: The Major Rehab Community of the Year Award recognizes a recently renovated apartment community (completed after January 1, 2020) that excels in service both to the resident and community. Communities must be a member of NAA to be eligible for this award. Preview the Major Rehab Community of the Year Award application questions here. • New Construction Community of the Year: The New Construction Community of the Year Award recognizes a

new apartment community (opening after January 1, 2020) that excels in service both to the resident and community. Communities must be a member of NAA to be eligible for this award. Preview the New Construction Community of the Year Award application questions here. Applicants will be charged $225 per entry for the Community Award categories. Please note, three finalists will be chosen, and the winner will be announced during the 2022 Excellence Awards ceremony. NAA BEST PLACES TO WORK This awards program identifies member organizations that encourage employee engagement and performance and foster collaborative and innovative work environments. It pays tribute to the employees and their hard work, which directly contributes to the success of suppliers, management companies and the entire rental housing industry. NAA will be accepting applications for the 2022 Best Places to Work Awards from February 14, 2022 - April 8, 2022. If you would like to be notified when the next application period opens, please email contact@bintelligence.com. IMPORTANT DATES AND DEADLINES Application Deadline: February 11, 2022 Application Review: February 14, 2022 – March 11, 2022 Notification: March 16, 2022 Awards Ceremony will be held in-person at Apartmentalize in San Diego, CA - stay tuned for further details!

8 APARTMENT ADVANTAGE 15

BWC’S DESTINATION EXCELLENCE PROGRAM DESIGNED TO PROVIDE ADDITIONAL PREMIUM SAVINGS OPTIONS The BWC’s Destination Excellence Program encourages an employer’s focus on safety and return-to-work for injured workers, and fosters efficient management of accounts and cost control efforts. The Destination Excellence program includes Administrative rebates, Safety Council rebates, an Industry Specific Safety bonus, a Drug Free Safety incentive program and a Transitional Work Grant program and bonus. SAVINGS OPTIONS Go Green: A rebate (1% of premium, which includes any assessments, up to a maximum of $2,000 per policy period) is granted to employers who elect to utilize the BWC’s website at www.bwc.ohio.gov to conduct business electronically. BWC will apply the rebate automatically; no application is required. Online transactions consist of reporting payroll; payment of premium no later than the due date; and any additional transactions that BWC expands to online account management and communications. Lapse Free: A rebate (1% of premium, which includes any assessments, up to a maximum of $2,000 per policy period) is granted to employers with an active policy for at least 5 years and no lapses during that time. “One Time Forgiveness” may be utilized to remove a lapse to become eligible. Predecessor policy lapses do not transfer to successor policy but successor policy must be active for at least 5 years to be eligible. Employers reporting zero payroll in current payroll period, state agencies and self-insured employers are not eligible for this discount. SAFETY & RETURN-TO-WORK OPTIONS Industry Specific Safety Program: A 3% bonus of the employer’s premium is given at the close of the program year to encourage an employer’s focus on safety in the workplace. Employer must complete an online safety management self assessment and completion of one, two or three loss prevention activities depending on payroll. Loss prevention activities include industry-specific training classes, attendance at BWC’s Ohio Safety Congress & Expo and/or onsite field consulting with a BWC safety and health

expert. Drug Free Safety Program: A premium bonus is given for the implementation of a program promoting occupational safety and health for workers which addresses the use and misuse of alcohol and drugs in the workplace. An employer may choose between basic (4% bonus) or advanced (7% bonus) level programs to help their organization prevent on-the-job injuries and illness by integrating drug-free efforts. Safety Council: This is an incentive program that enables employers to receive a rebate of 2% of their annual workers’ compensation premium through program participation and an additional 2% performance bonus based on the reduction of the frequency or severity of claims (reduction of 10% or more compared to the previous year’s frequency or severity or maintaining both frequency and severity at zero). Regular attendance at meetings (requirement of 10 meetings or events between July 1 - June 30 annually) provides an organization with the latest in safety, workers’ compensation and risk management information, techniques, products and services. Transitional Work: This is a grant for employers to establish a transitional work plan and a bonus for employers who use the plan in returning injured workers to work. An effective transitional work program helps injured workers return to productivity in the workplace by providing modified job duties and other methods that accommodate medical restrictions. The injured worker receives a full paycheck with the goal of returning to his/her original job while the employer reduces the costs associated with long-term claims and improves productivity. Grants are 3-to-1 matching grants for companies ranging from $2,900 to $6,300 from 11 to 200+ employees. Up to a 10% bonus available for employers who utilize an established and approved program applicable to claims with dates of injury within the policy year. For more information, contact our Sedgwick program manager, Julia Bowling at 513-218-4062 or julia.bowling@sedgwick. com

THE AMAZING GCNKAA

TRADE SHOW

CARNIVAL MARCH 15, 2022 SHARONVILLE CONVENTION CENTER 5 PM - 7:30 PM

FEBRUARY 2022 8

We live in a digital world that is constantly evolving and changing... RentPath delivers best-in-class solutions that help you maximize revenue at all stages of the renter journey.

Whether it is a new technology or new ways to leverage existing technologies and platforms, our ability to digitally attract in-market renters rests on our ability to stay ahead of the game.

Online Reputation & Social Media Management

Cutting-Edge Intelligent Assistance to Quality & Convert Leads

Ready-Made Search Engine Marketing

Hassle-Free Social Media Marketing

GCNKAA 2022 DIAMOND SPONSOR

PROPERTY MANAGEMENT DIVISION

Rite Here. Rite Now.™

Durable Tennant Friendly Floors Unbeatable flooring prices Next-day installation available Huge in-stock selection

SERVICING APARTMENT COMMUNITIES ACROSS: Ohio

North Carolina

Virginia

Kentucky

Georgia

Florida

Indiana

South Carolina

Pennsylvania

Illinois

Tennessee

(513) 942-0010 www.riterug.com

GCNKAA 2022 DIAMOND SPONSOR

ERS.

4000

. 13 0 F L O O S E R RI O T N S

S AY

O WE’VE G

It’s true. Your source for paint is also your source for flooring. Count on Sherwin-Williams Floorcovering Centers for leading brands, 24-hour turn and reliable installation. And, of course, know that our Paint Stores are right around the corner with the coatings, tools and expert advice you need to complete the job. You see, for quality, competitive prices, and expert service, we’ve covered it all. To find the nearest Sherwin-Williams Paint Store or Floorcovering Center visit sherwin-williams.com/store-locator ©2016 The Sherwin-Williams Company

GCNKAA 2022 DIAMOND SPONSOR

Your true partner in providing a better place to call home. On site project management, no interruption to business, competitive and complete estimates, responsive service department EXTERIOR RENOVATION

MAINTENANCE SERVICES

INTERIOR RENOVATION

PROJECT CONSULTING

STRUCTURAL RENOVATION

EMERGENCY RESPONSE

SYSTEM UPGRADES

MULTIFAMILY & COMMERCIAL RENOVATION CONTRACTOR Contractors Inc serves clients in the Midwest, Southeast, Mid-South regions with the latest technologies, a single point of contact, major regional footprint, and service-oriented approach.

Call for a free estimate at no obligation 615-254-6099 CONTRACTORSINC.COM

GCNKAA 2022 DIAMOND SPONSOR

It’s not how you start, It’s how you Finish! www.Royalﬁnish.com 888-737-1010 · Competitive Rates · Quality Service · State-of-the-art Products · Low Odor · Uniformed, fully screened Employees · Fully Insured · Warranty Work · Serving You Since 1990 Serving you in Cincinnati, Columbus, Cleveland, Dayton, Indianapolis, Louisville, Lexington, Nashville, Dallas, Ft. Worth, Austin and San Antonio

· Countertop, Cabinet and Bathtub resurfacing · Cabinet Door Replacement with Resurfacing of frames and boxes · Increase Rent/Occupancy · NEW look - Fresh Colors

Royal Finish strives for the highest quality in both product and customer satisfaction. Call us today to schedule a transformation of your property. GCNKAA 2022 DIAMOND SPONSOR

GCNKAA 2022 DIAMOND SPONSOR

NAA ANNOUNCES DANICA PATRICK AS ONE OF THREE GENERAL SESSION SPEAKERS AT APARTMENTALIZE 2022 Experience the unstoppable energy of Apartmentalize, where the industry’s thought leaders, trendsetters, and innovators come together to share ideas and solutions. The National Apartment Association (NAA) has recently announced the first of three General Session speakers: Danica Patrick. As a racecar driver, Danica Patrick broke barriers and set records with her ontrack performance. With her racing career Danica Patrick behind her, Danica looks to her next chapter as she focuses on her passions: good food, great wine, fitness and helping others achieve their goals. Danica joined the mainstream ranks by succeeding in the male-dominated world of professional motorsports. Danica was named to TIME’s “100 Most Influential People” list, has graced the cover of many prestigious publications and was featured in pictorials in the 2008 and 2009 Sports Illustrated Swimsuit Issue. She has appeared in a record-setting 14 Super Bowl commercials, 13 of which were for longtime partner, GoDaddy! At just 10 years old, Danica’s racing career began after her parents bought her a go-kart. After winning numerous regional and national go-kart titles, Danica left the Midwest at 16 years old to compete in the cutthroat world of European road racing.

In 2005, Danica stunned the world by leading 19 laps and finishing fourth in her first Indianapolis 500. She became the first woman to lead laps and score a top-five finish in the historic race. In 2008, Danica made history again becoming the first woman to win a major-league open-wheel race in a North American series with her victory in the IndyCar Series Indy Japan 300 race. In 2013, as Danica transitioned to the NASCAR Cup Series, she made headlines around the world with her record-setting performance in the 55th Daytona 500 race. She became the first woman to win a NASCAR Cup Series pole when she set the fastest time in qualifying 500 and then finished in eighth place, the highest finishing position ever for a woman in the “Great American Race.” In 2018, Danica closed out her time in racing with the “Danica Double” and competed in two marquee events that were cornerstones of her career: the Daytona 500 and the Indianapolis 500. In 2018, she shattered another glass ceiling when she became the first female host of the ESPY’s – ESPNs Sports Award show, that aired live on ABC. Moving into her next chapter, retired from racing, Danica’s focus has shifted to her role as an entrepreneur and business owner. Taking the lessons she learned from her years on the track, Danica is the founder and sole proprietor of Somnium, a vineyard in Napa Valley, California. Her entrepreneurial spirit and passion for wine, found her wanting to expand her portfolio and in 2021 created a rose offering under the Danica label.

ESG SOLVED

FROM BILL TO BOARDROOM Conservice is proud to introduce the first and only bill-to-boardroom ESG solution in the industry, Conservice Sustainability Solutions, powered by Goby. Decrease your costs, improve operations, engage stakeholders, and attract investors.

IDENTIFY OPPORTUNITIES Robust data at your fingertips

INVEST IN SUSTAINABILITY

Make smarter decisions backed by analytics

MEASURE SUCCESS

Identify goals & monitor progress

8 APARTMENT ADVANTAGE 25

Danica is the author of a book Pretty Intense that was then made into the widely popular podcast that she currently hosts bearing the same name, Pretty Intense. In addition to these projects, Danica continues to do inspirational speaking engagements and plans to build upon these initiatives in the coming years. ABOUT APARTMENTALIZE Experience the unstoppable energy of Apartmentalize, where the industry’s thought leaders, trendsetters, and innovators come together to share ideas and solutions. Here are the the top reasons you should attend Apartmentalize. GROW YOUR KNOWLEDGE Innovative learning formats and open spaces that foster knowledge exchanges allow you to align your own education to your personal learning level, need and interests. As you design your own education experience with your professional objectives in mind, you will be able to challenge yourself to explore and find fun in your learning. • General Sessions: Nationally recognizable speakers from outside the industry motivate you with their inspiration and personal stories of success and real-life experiences. Speakers to be announced • Education Sessions: Choose from over eighty 45- and 60-minute sessions throughout the conference spanning a multitude of topics to include Operations, Marketing, Maintenance, Leasing, Leadership, Executive and more. These sessions feature industry experts and provide useful information that attendees can apply to daily work life.

FEBRUARY 2022 8

Program to be announced in January 2022. • Rewind: NAA Education Institute (NAAEI) is proud to present its REWIND program. REWIND offers PowerPointsynced audio and video sessions from Apartmentalize, so you can continue learning. Pre-order REWIND recordings with pricing starting at $199 for members and $349 for nonmembers. • Open Space Sessions: This peer-to-peer learning experience is an opportunity to engage in creative conversations with fellow attendees who are passionate about the same issues and topics as you. Expert facilitators support small group discussions that explore a dedicated topic for each group, which you determine together. • Express Education: These sessions take place in a dedicated space in the NAA Exposition and are quick 30-minute interactive sessions that include quick digestible content, easily applied takeaways, Q&A and storytelling. • Wellness Labs: We’ll offer 15-minute sessions to help you recharge your bio-battery and learn the best energy management strategies to help keep you running. Labs will include energy building routines led by executive wellness coaches to incorporate into your busy life. EXPERIENCES Apartmentalize schedule is designed to maximize your connections with other attendees and exhibitors. With interactive sponsored activities, the NAA Exposition and structured networking sessions, Apartmentalize provides countless opportunities to meet and exchange ideas with the best in the industry.

• Welcome Reception: Kick off 2022 Apartmentalize by enjoying snacks and beverages while networking with fellow attendees and suppliers and at the Welcome Reception. The Maintenance Mania®, National Championship will be held during the reception and all attendees are invited to attend, network and cheer on the competitors. Wednesday, June 22 | 5:00-6:30 p.m. • Maintenance Mania National Championship: To celebrate 15 years of Maintenance Mania®, fans will have the opportunity to participate in national competition games, a ready-to-race car station, and test their maintenance knowledge for a chance to win prizes presented by HD Supply. Wednesday, June 22 | 5:00-6:30 p.m. • NAA Exposition: The NAA Exposition brings together the rental industry’s top management professionals and suppliers eager to network, share ideas and the latest products and services. Featured Areas this year include: • Expo Eats: Grab a complimentary lunch on Thursday and Friday. • Express Education: Two stages featuring 30-minute interactive sessions that include quick digestible content, easily applied takeaways, Q&A and storytelling. • New Exhibitor Section: Check out companies who are exhibiting at Apartmentalize for the very first time. • NSC Lounge: Learn more about the companies who are members of NAA’s National Suppliers Council. • Carnival Row: Try your luck at four different carnival games for the chance to win fun prizes! Thursday, June 23 | 11:30 a.m. – 4:30 p.m.

Friday, June 24 | 9:30 a.m. – 3:00 p.m. • NAAExcellence Awards: NAA’s Excellence Awards, or Excels, recognize excellence and leadership in the rental housing industry. Excels celebrate communities, industry professionals and affiliated apartment associations who make unique contributions to the industry. For the winners, receiving an Excels award represents milestones and outstanding achievement. Friday, June 24 | 11:30 a.m.- 12:30 p.m. • Friday Night Party: Close your 2022 Apartmentalize experience by celebrating new connections and newfound knowledge. This event is always a crowd-pleaser with craft cocktails, beers and bites. A ticket to the Friday Night Party is included in Full Conference and Friday One-Day registrations. Additional tickets can be purchased for $200. Friday, June 24 | 7:00-10:00 p.m. • NAA Gives Back: A $1 donation will be added to your registration with the ability for you to change the dollar amount to your donation of choice. This donation will go to the Resident Relief Foundation, who helps keep responsible residents in their apartments during an unexpected financial emergency and help them better prepare for future emergencies. Each year, NAA supports a local community organization with Apartmentalize attendees. Stay tuned for updates for our selected organization in San Diego. For more information, or to register, click here.

TRADE SHOW SEMINARS FIRST SESSION

E X P E C TAT I O N P O C M A P P I N G W I T H TO N I B L A K E

T H E A RT O F H I R I N G WITH LEAH BREWER

1 : 3 0 P M TO 3 : 0 0 P M $69 PER PERSON*

1 : 4 0 P M TO 3 : 1 0 P M $69 PER PERSON*

8 APARTMENT ADVANTAGE 27

LASER MEASURING TOOL

YARDAGE INTEGRITY Thanks

measuring diagramming that

your

receive product the

our

innovative

tool

and

proprietary

software, flooring

the

flooring

additional

Check

you

need

cost

out

will

amount

giving

you

guarantee

project

minimum

yardage,

laser

precisely

without

waste.

our

newly

redesigned

website

and

Account

Online

Services

Portal

www.RediCarpet.com

FEBRUARY 2022 8

2022 GCNKAA TRADE SHOW EXHIBITOR INFORMATION KIT Booth Rate $800

through February 15

Greater Cincinnati Northern Kentucky Apartment Association 7265 Kenwood Road, Ste. 100, Cincinnati, OH 45236 P: 513 407-8612 | F: 513 407-7868 | E: michele@gcnkaa.org | www.gcnkaa.org

2022 GCNKAA Trade Show

Sharonville Convention Center Tuesday, March 15, 2022 | 5 pm - 7:30 pm Booth Information Size: 8’ x 10’

GCNKAA Hospitality Loading Dock Area and Sharonville Convention Center Concession Stand

87. 88. 89. 90. 91. 92. 93.

94. 95. 96. 97. 98. 99.

86. 65.

Cost Per Booth

$800 Before February 15; $900 After February 15 $850*not eligible for early bird pricing VIP Sponsor Only

PRIZE BOOTH

85. 66.

28. 9.

84. 67.

64. 47.

46. 29.

27. 10.

83. 68.

63. 48.

45. 30.

26. 11.

82. 69.

62. 49.

44. 31.

25. 12.

81. 70.

61. 50.

43. 32.

24. 13.

80. 71.

60. 51.

42. 33.

23. 14.

79. 72.

59. 52.

41. 34.

22. 15.

78. 73.

58. 53.

40. 35.

21. 16.

77. 74.

57. 54.

39. 36.

20. 17.

76. 75.

56. 55.

38. 37.

19. 18.

Enter

26. Jetty 1. PERQ 27. Greenway Waste 2. & Recycling 3. 28. Redicarpet 4. 29. Cincinnati Coin Laundry 5. 30. Zumper 6. 31. Hays + Sons Complete 7. Parcel Pending Restoration 8. 32. Rent Manager 9. 33. 10. ALN Apartment Data 34. Marietta Drapery & 11. Dynamic National Window Coeverings Construction 35. RentVision 12. 36. 13. 37. Charter Communications 14. Multifamily Utility Co. 38. 15. 16. 17. Nationwide Energy Partners 18. Nationwide Energy Partners39. 19. Appfolio 40. 20. 21. 41. 22. 23. 42. 24. 25. Bone Dry Roofing

43. 44. 45. 46. 47. 48. 49. 50.

51. 52. 53.

Enter

54.

Booth Includes Pipe and Drape 1 - 6’ Table and Skirt 2 - Chairs 1 - Booth Marker Wifi Access You May Order Additional Items Directly Through Our Contacts at Your Cost Carpet - $125* Electric - $79* Additional 6’ Table - $50* Additional Chair - $6* See inside for ordering information. *Deadlines to order do apply. Prices after deadline will increase as noted on individual order forms. Prices subject to change.

75. Scherzinger Pest Control 76. 77. 55. 78. 56. Conservice 79. 57. 80. 58. 81. 59. BG Multifamily 82. 60. Corken Steel Products 83. 61. 84. 62. 85. Extermital Termite & Pest 63. CRG Residential Control 64. Teasdale Fenton Carpet 86. Quantum Fiber Cleaning 87. National Heating and Air 65. Yardi Systems 88. National Heating and Air 66. ePremium Insurance 89. Pioneer Energy Mgmt. Agency 90. Trane Technologies 67. G&G Fitness Equipment 91. 68. VMintegrated Systems 92. 69. AmRent 93. 70. Dish Fiber 94. 71. TRI-WEH Restoration and 95. Cleaning 96. 72. 97. 73. 98. 74. 99.

GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION CONTRACT AND SPACE RESERVATION FORM TUESDAY, MARCH 15, 2022 | 5 pm to 7:30 pm Sharonville Convention Center – Sharonville, Ohio PLEASE PRINT/TYPE BELOW YOUR COMPANY NAME AND ADDRESS CORRESPONDENCE AND MAKE INFORMATION EXACTLY AS IT SHOULD APPEAR ON SIGNAGE CHECKS PAYABLE TO: AND EXHIBITOR LISTINGS Greater Cincinnati Northern Kentucky Company: _______________________________________ Apartment Association 7265 Kenwood Road, Ste. 100 Representative: __________________________________ Cincinnati, OH 45236 Phone: (513) 407-8612 Fax: (513) 407-7868 Address: ________________________________________ E-mail: michele@gcnkaa.org

City: ______________State: ____________Zip: _________ PAYMENT INFORMATION: Phone: __________________________________________ E-mail: __________________________________________ Booth Information

• Booths will NOT be held without a full, signed contract. • Invoice will be sent upon receipt of contract • Payment is due in full by February 15, 2022

• All booths are 8’ x 10’ • Booths are $800 from November 1, 2021, through February 15, 2022 | After February 15, 2022, booths increase to $900 • Premium Booths are $850. See floorplan for premium booths • Specially marked booths are only eligible for purchase with VIP sponsorship ONLY • Booth price includes: Pipes, drapes, one 6’ table with skirt, two chairs, booth marker, wifi access. Electric not included in booth price. You may order electric through Academy Rentals form included in Exhibitor Kit and found online. • Electric is available for $79* per booth through separate order through Sharonville Convention Center *electric is $79 per booth if ordered prior to March 7; after March 7, electric is $109 per booth

• Carpet, additional table and/or chair is available for a separate charge through Academy Rental • Set up is 11 am to 3:30 pm on date of event ONLY! Tear down is from 7:30 pm to 10 pm date of event.

Booth Number Request 1st Choice_____________ 2nd Choice_____________3rd Choice_____________

Payment  Check Enclosed  Invoice Me  Visa/MC/AmEx Name:_____________________________________ Card#__________________________________________ Exp. Date_________ Code ________Zip Code:____________________________________________________ Email Address for Receipt:_____________________________________________________________________ This offer incorporates the terms and conditions on the subsequent attached pages. Exhibitor understands that this application becomes a contract and is binding on both parties on the date last written below when accepted and signed by the Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA). All space is selected by the exhibitor on a first-come, first-served basis, and with GCNKAA’s space confirmation. All pre-planning correspondence from GCNKAA will be sent to the person listed above unless noted below. This document contains the entire Agreement between the parties and supersedes any prior agreements. The terms of this document may not be changed except in writing and signed by the parties.

Name: ______________________________________ Title:__________________________________________ Authorized Signature: ________________________________________ Date: __________________________ PRE-PLANNING CONTACT:_____________________________________ Phone: _________________________ EMAIL: ____________________________________________________________________________________ Specifically relating to the global COVID-19 pandemic, Vendor acknowledges the highly contagious nature of COVID-19 and voluntarily assumes the risk of exposure or infection by voluntarily attending and exhibiting at the Tradeshow, and that such exposure or infection may result in personal injury, illness, disability, and/or death to Vendor. Vendor understands that the risk of becoming exposed to or infected by COVID-19 at the Tradeshow, or while traveling to or from the Tradeshow, may result from the actions, omissions, or negligence of others who may attend the Tradeshow or their families, colleagues, or other with whom they may have contact. Accordingly, Vendor understands and agrees that this release includes any claims arising out of, relating to, or based on the actions, omissions, or negligence of the Greater Cincinnati Northern Kentucky Apartment Association, and each of their employees, agents, and representatives, whether a COVID-19 infection occurs before, during, or after participation in the Tradeshow. In addition to all other rules and regulations relating to the Vendor’s attendance at the Tradeshow, Vendor agrees to comply with All COVID-related procedures that may be implemented by the Greater Cincinnati Northern Kentucky Apartment Association and Sharonville Convention Center, including, but not limited to, testing, mask-wearing and social distancing requirements and restrictions on certain activities that carry higher COVID-related risk, in order to protect as much as possible the health and safety of all Tradeshow Vendors. Failure to comply may result in the Vendor’s exclusion from the Tradeshow, and Vendor will not receive a refund of any fees.

FOR OFFICE USE ONLY:

Booth Number(s): _______ Accepted By:_________ Date:________________ Floorplan:__________ Website:_______ Amount Due:____________ Amount Paid: ________ Check #/CC App: ______ Confirmation: _______

GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION EXHIBIT RULES & REGULATIONS 1. AGREEMENT By signing the Exhibit Space Application and Contract, the Exhibitor agrees to abide by these Rules and Regulations and all amendments thereto and the decisions of Show Management. For purposes of this Agreement, the terms “GCNKAA” shall mean the Greater Cincinnati Northern Kentucky Apartment Association, “exhibit hall” shall mean the Sharonville Convention Center, and “Exhibitor” shall mean any company, firm or person who has applied for or been allocated any space at the Exhibit Hall. 2. UNDESIRABLE ACTIVITIES The Exhibitor agrees that his exhibit shall be admitted into the Show and shall remain solely on strict compliance with all the rules herein described. GCNKAA reserves the right to reject, eject or prohibit any exhibit in whole or in part, or any Exhibitor with or without giving cause. GCNKAA’s liability for rejection without giving cause shall be limited to a refund to the Exhibitor of the amount of rental unearned at the time of ejection. However, if an exhibit or Exhibitor is ejected for violation of these rules or any other stated reason (with cause), no return of rental shall be made. Exhibitor shall not exhibit any merchandise other than that specified in the application. 3. BOOTH ASSIGNMENTS Booth selection by Exhibitor is available on a first-come, first serve basis and there is no first right of refusal. GCNKAA’s confirmation of requested booth space is final and shall constitute an acceptance of the Exhibitor’s offer to occupy space. Confirmation will be made only after receipt of the Exhibitor Agreement and the appropriate booth fees. After confirmation, space location may not be changed, transferred, or canceled except upon written request and with the subsequent written approval of GCNKAA. Not withstanding the above, GCNKAA reserves the right to change location assignments at any time, as it may, in its sole discretion, deem necessary. 4. SPACE RENTAL Exhibitor fee includes a 8’x 10’ exhibit space, materials to define exhibit space (pipe & drape), a two-line sign showing Exhibitor’s company name and booth number, one 6’ table with skirting, two chairs and wifi access. No signs or advertising devices shall be displayed outside the exhibit space other than those furnished by GCNKAA. Booth displays not to exceed nine (9) feet in height across the back. No backdrops or booths higher than five (5) feet in height are permitted along the sides of the booth. Booth displays cannot block neighboring booths. Electric, carpet, additional table and chairs, and landlines are available at Exhibitor cost through separate contracted vendor. 5. USE OF DISPLAY SPACE A. Restrictions on Space Rental: Exhibitor may not sub-let, sub-divide or assign his space nor any part thereof, nor purchase multiple booths for the purpose of subletting or assigning to third parties, nor permit in his booth non-exhibiting companies’ representatives without the express written permission of GCNKAA. Only companies or individuals that have contracted directly with GCNKAA shall be allowed on the show floor as an Exhibitor. Failure to comply with this provision shall be sufficient cause for GCNKAA to require the immediate removal of the exhibit and/or the offending Exhibitor at the expense of the Exhibitor. Failure to comply may also result in forfeiture of all further rights to exhibit at future shows sponsored by GCNKAA together with all fees paid. GCNKAA may lease any space so forfeited to another Exhibitor and retain all revenues collected. B. Exhibitor shall design and maintain the general theme and tenor of show. 6. INSTALLATION AND REMOVAL GCNKAA reserves the right to fix the time for the installation of the booth prior to the show opening and for its removal after the conclusion of the show. Installation of all exhibits must be fully completed at least 30 minutes prior to the opening of the Show. Failure to adhere to this requirement could restrict Exhibitor’s entry into any future shows produced by GCNKAA. Any space not claimed by 3:30 p.m. on Monday, March 14, 2022, may be resold or reassigned without refund. All exhibits and booth materials must be removed by 9 p.m. on Tuesday, March 15, 2022. 7. EARLY REMOVAL OF EXHIBITS NOT ALLOWED No exhibit shall be packed, removed or dismantled prior to the closing of the Show without written permission from GCNKAA. If the Exhibitor acts in breach of this provision, it shall pay as compensation for the distraction to the Exhibition’s appearance, an amount equal to one-half of the total space charge for the Exhibitor’s allocated area, in addition to all sums otherwise due under this Agreement. 8. EXHIBITOR APPOINTED CONTRACTORS (EAC) Any exhibitor using an EAC agrees to notify GCNKAA of such appointment and agrees to indemnify and hold harmless GCNKAA, the exhibit facility, and their respective officers, directors, staffs, employees, and agents and all official contractors from any and all liability or losses for any act, complaint, damage, or loss to any other Exhibitor, the exhibit hall, the property of any contractor or any consequential damages arising out of any such act of loss from the time the independent EAC first arrives at the hall until the final move-out is complete. The Exhibitor further agrees that GCNKAA may prohibit the EAC from working in the hall if the EAC does not fully comply with all rules and regulations set forth for them at this event. Any Exhibitor using an EAC agrees to advise its EAC of all rules and regulations. 9. PROHIBITED ACTIVITIES A. All demonstrations, sales activities, and distribution of circulars and promotional material must be confined to limits of the Exhibitor’s booth. B. Exchange of money or consummating the sales of goods or services on the exhibit floor is prohibited. Orders may be taken for future delivery only. C. Exhibits which include the operation of musical instruments, radios, sound motion picture equipment, public address systems, or any noise-making machines must be operated so that the noise resulting from there will not annoy or disturb adjacent Exhibitors or their patrons. Exhibitor represents and warrants

that no musical work protected by copyright will be staged, produced or, otherwise, performed via either “live” or “mechanical” means, or by or on behalf of Exhibitor, unless Exhibitor has previously obtained written permission from the copyright owner’s designee (e.g., ASCAP, BMI, or SESAC) for such use. D. Exhibitors are prohibited from displaying any devises or objects in the booth that exceed the height of the back wall (9 ft.) without prior written approval from GCNKAA and the exhibit hall. No backdrops or booths higher than five (5) feet in height are permitted along the sides of the booth. Booth displays cannot block neighboring booths. E. Exhibitors are not allowed to conduct any activities that could be considered an illegal lottery under Ohio law. F. Electrical equipment that is not UL approved may not be used in the exhibit hall. No wiring, installation or spotlights or other electrical work shall be done except by the electrical contractor authorized by GCNKAA or exhibit hall. G. Approval for distribution of food items must be obtained by the Sharonville Convention Center prior to the event. H. Sharonville Convention Center prohibits the use of glitter, confetti guns, fireworks and helium balloons inside their facility. I. Live animals (except service animals) and firearms are prohibited inside SCC. 10. CANCELLATION BY EXHIBITOR The Exhibitor specifically recognizes and acknowledges that GCNKAA will sustain losses if the Exhibitor cancels its exhibit space after it has been assigned and confirmed by the GCNKAA. Due to the difficulty of determining said losses, the Exhibitor agrees to pay the following amounts as liquidated damages, and not as a penalty, all cancellations must be received in writing. Booth cancellations received after November 1, 2021, and prior to February 15, 2022, will be issued a refund minus a $100 administrative fee. Booth cancellations after February 15, 2022, will forfeit all booth fees and will be responsible for full booth payment. Upon cancellation by the Exhibitor, GCNKAA has the right to resell the space and retain all revenue collected. 11. CANCELLATION OR POSTPONEMENT OF SHOW In the event that any unforeseen occurrence shall render the fulfillment of this Agreement impossible by GCNKAA, the parties shall mutually amend or terminate the agreement at GCNKAA’s option. The Exhibitor hereby waives any claim against GCNKAA for damages or compensation. GCNKAA may return a portion of the amount paid for space after deduction of any amounts necessary to cover expenses incurred in connection with the show. Such expenses include, but are not limited to all expenses incurred by GCNKAA as a result of contracts with third parties for services or products incidental to the show, and all overhead expenses attributable to the production of the show. No monies will be returned should the dates or location of the show be changed by GCNKAA, but Exhibitor will be assigned space that the Exhibitor agrees to use under these same rules and regulations. GCNKAA shall not be liable in the event the show is interrupted, canceled, moved or dates changed except as provided herein. 12. ERRORS AND OMISSIONS GCNKAA assumes no responsibility or liability for any of the services performed or materials delivered by official show contractors or other suppliers to the show, their personnel, or their agents. 13. LIABILITY AND INSURANCE A. All property of the Exhibitor remains under its custody and control in transit to and from exhibit facility, during installation and removal, and while it is within the confines of the exhibit facility. Neither GCNKAA, the service contractors, the management of the Sharonville Convention Center nor any of the officers, staff members, or directors of any of the same are responsible for the safety of the property of Exhibitors from theft, damage by fire, accident, vandalism or other causes. The Exhibitor expressly waives and releases any claim or demand he may have against any of them by reason of any damage to or loss of any property of the Exhibitor. B. Exhibitor understands that neither GCNKAA nor any sponsor carries business interruption and property damage insurance coverage for loss or damage of Exhibitor’s property. The Exhibitor agrees to obtain adequate insurance during the dates of the trade show, including move-in and move-out days, and shall be prepared to furnish a certificate of insurance to GCNKAA. 15. ENFORCEMENT OF REGULATIONS GCNKAA has full power to interpret and enforce all regulations of the show and the power to make amendments and/or further regulations, orally or in writing, that are considered necessary for the proper conduct of the show. Such decisions shall be binding on Exhibitors. All Exhibitors agree to be bound by terms of GCNKAA’s agreement with the facility in which the show is held. 16. CONFLICTING MEETING AND SOCIAL EVENTS In the interest of the entire Show, the Exhibitor agrees not to extend invitations, call meetings, or otherwise encourage absence of members, Exhibitors, or invited guests from the educational sessions or exhibit hall during the official hours of the sessions or show. Hospitality suites may not be reserved without prior approval of Show Management. 17. WAIVER Waiver by either party of any term or condition or breach shall not constitute a waiver of any other term or condition or breach of this agreement. The rights of GCNKAA shall not be deemed waived as specifically stated in writing and signed by an authorized representative of GCNKAA. 18. SEVERABILITY In the event any provision of this Agreement is held invalid or unenforceable then neither the remaining provisions of this Agreement nor other applications of the provisions involved shall be affected thereby.

ph: 513-326-6466 | fax: 513-772-5745 | sccinfo@cityofsharonville.com 11355 Chester Road | Sharonville, OH 45246-4002 www.sharonvilleconventioncenter.com

Service Order Form

Please fill in and return form via fax, email or mail

Event Information Full Name of Event

Event Date(s)

Firm Name

Booth #

Phone #

Address

Fax#

City

State

Zip

Email Address Authorized By (Print)

Signature

Date

Electric Connections Rates quoted for electrical connections cover only the bringing of service to the booth in the most convenient manner and do not include any special wiring. All wiring and electrical work on exhibitor’s display will be charged on a time and material basis. All equipment must be properly tagged and wired with complete information as to type of current, voltage, phase cycle, horsepower, etc. It is the exhibitor’s responsibility to avoid overloading circuits. All connections will conform to the National Electrical Code, City Code and Building Regulations. Electrical power for lights and displays will be turned on one hour prior to show opening and turned off at show closing. If power is required before or after these times, special arrangements must be made with the SCC Maintenance Engineer.

*All requests received less than 7 days prior to show move in will be charged at floor order rates*

Electrical Connections (Lights, VCR, Etc.) 120 Volt, Single Phase, 60 Hz Ac Advance Order

Floor Order

Outlets to 1000 watts (10 amp) (1 plug-in)

$79

$109

Outlets to 2000 watts (20 amp) (2 plug-ins)

$99

$129

Quantity

Requirements

List Equipment – Lights, CPU, VCR’s, Etc. – 120v.

Total

Motor & Special Electrical Service Connections Indicate Voltage Required for All Electrical Service Quantity

Requirements

Nameplate Information

Amps

Watts Per Leg

208v 1ph

3500

$125

$150

100

11000

$190

$220

3500

$150

$175

7000

$225

$255

100

11000

$285

$315

13000

$285

$315

Extension Cord (Rental Only)

$25

Power Strip (Rental Only)

$25

460v 3ph

Amps

Phase

Floor Order

Voltage

208v 3ph

Voltage

Advance Order

Overnight Add 50%

Neutral

(All prices include labor rates. Standard labor will be charged for cord cap changes.)

Electric Connections Total $

Labor Rates

Labor will be charged in 1-hour increments. (Minimun charge– 1 hour)

Description

Laborer

Electrician Maint Engineer

Regular Hours

$25 per hour

$50 per hour

Holidays

$50 per hour

$75 per hour

Booth Vacuuming

$25 per day

Banner Hanging

$35 per hour (Advanced payment required for all services.)

Labor Total $

Total

Telephone Service Request must be received at least one week prior to event.

Hard Wired Internet Connection: Dedicated Telephone Line Installation: Private Hard Wired SSID/Network:

$125 per line $125 Charge for Outside Line $250 *Requires advance notice of 5 business days

Number of Lines Requested

To Be Used As:

Modem

Direct Call Line

Booth or Room Number

Phone Connections Total $

Compressed Air (Portable Compressor Available On West Wall Only) 90-100 lbs. PSI (Prices Based On 1/4” Line) Request must be received at least one week prior to event. NOTE: If pressure is critical, exhibitor should contact the Sharonville Convention Center Maintenance Engineer.

Quantity

Description

Advance Order

Floor Order

Service Charge for 1st connection

$100

$150

Each additional connection

$100

$150

24 Hour Service Required?

Total

Yes (If yes, add 50% to Compressed Air Total) Compressed Air Connections Total $

Water and Drainage (Available on West and North Wall Only) NOTE: Pressure may vary. No guarantee can be made of minimum and maximum pressures. If pressure is critical, exhibitor should contact Sharonville Convention Center Maintenance Engineer.

Water (Cold) Minimum pressure, 45 PSI; maximum pressure, 60 PSI (Prices based on 1/4” to 1/2” line) Quantity

Description

Advance Order

Floor Order

Service Charge for 1st connection (Drain Not Included)

$105

$140

Each additional connection

$105

$140

Total

Size of Water Line Required:

Drainage 3/4” Drain Line Available Quantity

Description

Advance Order

Floor Order

Service Charge for 1st connection

$85

$125

Each additional connection

$85

$125

Description

Advance Order

Floor Order

Service Charge for one-time fill and drain (up to 500 gallons maximum)

$100

$150

Each additional 500 gallons

$100

$150

Total

One-Time Water Fill, Including Drain Quantity

Total

Water and Drainage Connections Total $

Payment Information Order form and advanced payment must be received 7 days prior to show move-in to qualify for advanced order rates. For floor orders – payment in full must be made prior to services being rendered. Payment accepted in the form of check, money order or credit card.

SERVICE ORDER CHARGES DETAIL: Electric

Labor

Telephone

Compressed Air

Water/Drainage

Total

Please Check One:

Check/Money Order Enclosed Charge Total Amount to Credit Card

Credit Card Information:

Master Card

Visa

American Express

Discover

Card Number Exp. Date Cardholder’s Name Cardholder’s Signature

Security Code

ADDITIONAL EQUIPMENT ORDER FORM

ACADEMY EXPO, 116 MARION ROAD, CINCINNATI, OH 45215 P: (513) 772-1898 | F: (513) 322-4473 Greater Cincinnati Northern Kentucky Apartment Association Trade Show March 15, 2022, at the Sharonville Convention Center 1.

Complete form below and fax to (513) 322-4473 or email to Cindy at critchie@academyexpo.com by the DEADLINE for discounted prices. Academy will email or fax a contract and charge slip to confirm receipt of your order. After the deadline, the higher standard prices apply and the equipment is limited as indicated below.

PRE-SHOW DISCOUNT DEADLINE: ORDER BY MONDAY, MARCH 7, 2022

Your Pipe & Drape booth includes one (1) 6 ft. covered and skirted table, two (2) chairs and a booth ID sign. Use this form to order additional equipment.

Complete the following area if you want to rent any ADDITIONAL equipment:

Discounted PRICES

EQUIPMENT

8’ x 30” Table, covered & skirted (show colors) 6’ x 30” Table, covered & skirted (show colors) 6’ TALL Table (40”) cover/skirt (show colors) 8’ TALL Table (40”) cover/skirt (show colors) 30” Round Standard Table with White Linen 30” Round TALL Table with White Linen Any size, plain table (Indicate size: Folding Chair, black Deluxe Convention Chair Padded, Burgundy 6’ x 18” Table, covered & skirted (show colors) 4’ x 24” Table, covered & skirted (show colors) Carpet, per Single booth space-(show colors) Carpet Padding, per Single booth space

)

$60.00 $50.00 $70.00 $70.00 $45.00 $60.00 $30.00 $ 6.00 $12.00 $50.00 $45.00 $125.00 $50.00

QTY

$ TOTAL

After Deadline PRICES

X X X X X X X X X X X X X

$120.00 $100.00 $140.00 $140.00 N/A N/A $60.00 $12.00 N/A N/A N/A $250.00 $100.00

(Show color skirting is black, with a white table cover. Show color carpet is black) 4.

Complete payment information: credit card only. All credit cards accepted: Name on Card Credit Card Type Card# Card Expiration Date Card Billing Address, State & Zip

CVV#

Subtotal $ Tax (7.8%) $ Total Due $

Complete information, sign & fax this form: Your Company Name Address City/State/Zip Phone # Fax # Contact Person Email YOUR BOOTH #

Signature

Date

MATERIAL HANDLING/ DRAYAGE INSTRUCTIONS & CHECKLIST 1. You are responsible for contacting a carrier and scheduling your shipment to us. Shipments are NOT accepted at the show site, unless pre-scheduled with Academy. Drayage charges apply. 2. Clearly address each container to: Academy Expo

Greater Cinti & NKY Apartment Assn. “Your Name & Booth Number” 116 Marion Road, Cincinnati, OH 45215 Phone (513) 772-1898 Fax (513) 322-4473

3. Payment must be made by credit card. All credit cards accepted. 4. Total number of containers (#): 5. Rates:

$ 1.00 per pound (Minimum payment required $25.00 for 1-25 lbs.) Total weight of packages shipped to Academy (lbs) : Total amount due($):

6. Your Contact Information Your Company Name: Company Address: Company City/ State/ Zipcode: Phone Number: E-MAIL: Fax Number: Contact Person: Your Booth#: 7. DEADLINE:

All material must arrive on or before Monday, March 7, 2022 Shipments received after the deadline will incur a $125.00 late fee.

8. Academy will store and deliver your container(s) to your booth at the meeting site. We are not responsible for any unpacking, repackaging, setup or breakdown of materials. 9. ***Affix your carriers PREPAID shipping return labels & our “Return Drayage Form” to your returning packages, then CALL your carrier to schedule a pickup from our warehouse on either Thursday, March 16 or Friday, March 17, 2022. 10. Fax this completed, signed form to (513) 322-4473 with your credit card information: CREDIT CARD TYPE CREDIT CARD EXP DATE CREDIT CARD# NAME as it appears ON CARD CVV# BILLING ADDRESS BILLING STATE/ ZIP Person responsible for this information and its execution: Name

Title

Date

Questions? Contact Cindy Ritchie by phone# 513-772-1898 or email: critchie@academyexpo.com

RETURN DRAYAGE FORM MY COMPANY NAME: MY BOOTH#: MY RETURN PACKAGES ARE SHIPPING TO: COMPANY: ATTN: ADDRESS: CITY STATE ZIP: # of boxes returned Approximate total weight. Name of Carrier PLEASE attach your completed, pre-paid shipping labels to each of the packages you are returning, with this form and call your carrier to schedule pickup from Academy Expo.

**** Please be sure to complete this form and attach it, with your pre-paid shipping labels, to your boxes to ensure a prompt return. Questions? Contact Cindy Ritchie by phone# 513-772-1898 or email: critchie@academyexpo.com Academy Expo, 116 Marion Road, Cincinnati, OH 45215 PH# (513) 772-1898, FAX# (513) 322-4473

GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION TRADE SHOW BOOTH INFORMATION TUESDAY, MARCH 15, 2022 | 5 pm to 7:30 pm Sharonville Convention Center – Sharonville, Ohio PLEASE COMPLETE THE FOLLOWING INFORMATION FOR YOUR BOOTH AND RETURN TO GCNKAA BY THE DEADLINE OF TUESDAY, MARCH 1, 2022. Company: _________________________________________________________________________________ E-mail: ___________________________________________________________________________________ Nametag Order Information • We would like for all booth exhibitors to have a nametag. We will provide one for you or you are welcome to wear your company nametag. Attendee Name: ___________________________________________________________________________ Attendee Name: ___________________________________________________________________________ Attendee Name: ___________________________________________________________________________ Attendee Name: ___________________________________________________________________________ EXPO GAME INCLUSION • There is no charge for you to be included in the Expo Game. • All exhibitors are automatically included on this game card UNLESS you opt out. • Please be aware that by being included in the expo game, all game participants will need a signature from a company representative at your booth during the show. _____I DO want to be included on the game card _____I DO NOT want to be included on the game card

FOR OFFICE USE ONLY: Booth Number(s): _________ Accepted By:______________ Date:____________________

Nametags Complete: ______________ Inclusion on Game Card: ___________

FOUR SPONSORSHIP OPPORTUNITIES YOU NEED TO SECURE TODAY!

VIP SPONSORSHIP: $1000 Each; Limit of 18

• Premier Booth in VIP Row • Carpet provided for your booth • Floor decal in front of your booth signaling you as a VIP • Different color pipe and drape for your booth space • Admittance into the last few minutes of the executive forum to be introduced as a VIP sponsor • Admittance to the VIP ‘lounge’ area for a 30 minute cocktail networking event with the attendees of the executive forum and other key decision makers • Use of VIP ‘lounge’ to meet privately with clients or potential customers outside of the trade show floor throughout the main show hours • GCNKAA is currently researching affordable ways to collect attendee information to be forwarded to all VIPs. • 10 drink tickets • Company logo on event invitations • Full page ad in March 2022 Apartment Advantage • Company logo on floorplan • Signage throughout facility • Company logo on bag • 1 Grand Prize Drawing at their booth .

Additional Sponsorship Opportunities FOOD SPONSORS: $300 each

Returning to the 2022 trade show is free food from 5:45 pm to 6:45 pm. Food Sponsors will receive inclusion on promotional pieces and signage at the 2022 trade show. For primary and associate members.

LOGO SPONSORS: $300 each

Due to its success, we will once again be distributing the GCNKAA Tote Bag to the first 500 attendees. Logo sponsors receive inclusion on promotional pieces and company logo on this bag. For associate members only.

BAG SPONSORS: $500 each

Bag sponsors will receive inclusion on promotional pieces and your company logo on the event ‘swag bag.’ For primary members only.

Yes! I want to be a sponsor for the 2022 GCNKAA Trade Show! Company Name

Contact Name

Address

Please select your type of sponsorship and payment information below VIP

Food

Card Number

Logo

Bag

Amount Due

Invoice Me Enclosed

Expiration Date

Credit Card Name on Card

Security Code

Billing Zip Code

A STEP-BY-STEP GUIDE TO RESERVING YOUR GCNKAA TRADE SHOW BOOTH AND GETTING THE BEST RETURN ON YOUR INVESTMENT STEP 1:

STEP 2:

Reserve your booth and submit your complete booth contract to the Greater Cincinnati Northern Kentucky Apartment Association. You can fax this information to 513 407-7868 or email directly to michele@gcnkaa.org. Upon receipt at the GCNKAA offices, a confirmation email will be sent to the trade show representative listed upon contract. Booth price of $800 (or $850 for premier booth) includes one table, two chairs, pipe and drapes and booth sign ONLY. The price will increase to $900 per booth after February 15, 2022.

Order electric and other services from Sharonville Convention Center. Upon receiving your booth confirmation email from the GCNKAA, contact the Sharonville Convention Center at 513-326-6466 or use the Service Order Form found inside this booklet to order your electric and/or other additional hook-ups for your booth. This must be ordered and paid for separately through Sharonville Convention Center. Please note their pricing deadlines. GCNKAA does not supply electric and is not responsible for your ordering and payment.

STEP 3:

STEP 4:

Order additonal tables, chairs and carpet for your booth. Sharonville Convention Center is not carpeted and the exhibit hall has a concrete floor. Upon receiving your booth confirmation email from the GCNKAA, contact Academy Rentals at 513-772-1898, email critchie@academyexpo.com or complete the order form inside this trade show exhibitor information kit. This must be ordered and paid for separately through Academy Rentals. Please note their pricing deadlines. GCNKAA does not supply additional tables, chairs or carpeting and is not responsible for your ordering and payment.

Do you have to ship your booth to the GCNKAA trade show? Sharonville Convention Center does not accept any shipments, however, shipments can be sent to Academy Rentals. Upon receiving your booth confirmation email from the GCNKAA, contact Academy Rentals at 513-772-1898, email critchie@academyexpo.com or complete the order form inside this trade show exhibitor information kit. Fees do apply and this must be paid for separately through Academy Rentals. Please note their pricing deadlines. A Return Drayage Form can also be found inside this kit. GCNKAA is not responsible for your ordering, payment or any materials shipped.

For More Information:

GCNKAA | 7265 Kenwood Road, Ste. 100 | Cincinnati, OH 45236 P: 513 407-8612 | www.gcnkaa.org

The Apartment Association Outreach, Inc. LETTER FROM THE PRESIDENT By Megan Lawhon, PLK Communities, Outreach President

I am sure I speak for most of you when I say I am looking forward to February! We need a break from this dreary weather and significantly cold temperatures. I am counting down the days until Spring and ready to see the sun! And, let’s not miss the opportunity to celebrate our hometown team - the Cincinnati Bengals - on their incredible achievement in their division. I have LOVED seeing all the orange and black each week supporting our local team. Megan Lawhon As we are continuing our move into 2022 and still wrapping up some initiatives from 2021, I feel it’s important to acknowledge the incredible contributions that were made to our wonderful AAO partnerships in 2021. The Board of Directors approved and contributed the following dollars: Rent Assistance received $140,000; Food Pantry Donations received $100,660; Summer School Supply Donation received $13,536; our Emergency Fund donated $3,176; we provided $2,438 in Education Scholarships; and lastly, contributed $975 to our Senior Events. Unfortunately, due to COVID and necessary protocols, our events that are held to support our Senior Communities were limited. I know all of us are looking forward to being able to celebrate, support and contribute our time

A 501(c)(3) Charitable Organization

in-person in this new year. We are excited to continue our efforts in 2022 and continue to campaign for additional funding, which will, in turn, allow us to support these organizations in a larger capacity. Sincere thanks to Susan Peck and Rebecca McLean on all of their efforts to support AAO! They are both serving in new roles and we would be lost without them. 5K 4 Rent: Please hold the date of Saturday, April 9, 2022, for the Cincinnati Coin Laundry 5K4 Rent. We are still battling the pandemic, as well as the variant that comes our way, so we will keep the membership informed as the date approaches. We are hopeful that we can all be together in April. A huge THANK YOU to Jordann Morgan with Fath Properties who has agreed to chair this event this year! AAO Board: We are currently finalizing our committees and sponsor chairs for our additional AAO efforts such as the Backpack Drive, Night out for Outreach and Holiday Cheers. Please be on the lookout for save the date information as we look forward to being with all of you at these wonderful events. I am continuously grateful for the service that ALL of the Board members and staff provide, as well as their continued support of utilizing our funds to help those in need. We would like to thank our entire membership in advance for your continued financial support of Outreach and our efforts to help those in our community who deserve our assistance.

YOUR PARTNER IN PAINT

With over 135 years of providing solutions across all industry segments, PPG has the right products and services for your job.

VISIT OUR STORES IN THE GREATER CINCINNATI–NORTHERN KENTUCKY AREA! Contact your local representative today.

MICHELE LEPORE | 513-356-7572 | mlepore@ppg.com ppgpaints.com

8 APARTMENT ADVANTAGE 41

Platinum Sponsor ($20,000)

SEGER FAMILY FOUNDATION

Gold Sponsor ($10,000)

MARCH FAMILY

Cincinnati Coin Laundry

Midwest Multifamily Capital Markets

Silver Sponsor ($5,000)

THE McLEAN

FAMILY

To become a Champion For Outreach, please contact Rebecca McLean, Megan Lawhon, Jeff March. Rebecca@gcnkaa.org - megan@plkcommunities.com - jmarch@brgapartments.com

FEBRUARY 2022 8

Trend Setting

This heading contains information on Management & Leasing.

THE POST-COVID EVOLUTION OF AMENITIES By Andrew Ruhland

The way the multifamily industry operates during the pandemic continues to evolve, and community amenities are no exception. From presenting online cooking classes to reconfiguring amenities spaces for social distancing compliance, rental housing and the amenities within the industry are changing. Are operators adapting as they should be? As with everything, the pandemic has forced the industry to re-evaluate what amenities communities offer and become more creative with which amenities are not only appropriate for the times but will last beyond COVID-19. However, that’s not necessarily a bad thing. It has opened new opportunities that weren’t even considered before, and in many ways, this is the industry’s time of enlightenment. During the 2021 Apartmentalize session, “The PostCOVID-19 Evolution of Amenities,” industry leaders discussed how they adapted quickly to the continuous changes, while keeping residents safe and engaged in our new normal. Three areas that operators can effectively adjust fit the times are by creating community spaces within buildings, making upgrades to apartment homes and providing community activities to instill a sense of camaraderie among residents.

mind,” Van Beveren said.

There are now certifications, such as Fitwel, that buildings can attain if they meet certain criteria. “A lot of our commercial buildings have Fitwel certification,” said Raymond Van Beveren, Senior Managing Director at Cushman & Wakefield. “It’s a great certification to prove to your residents that we care about their health.” Additionally, with more people staying home, commercial grade Wi-Fi is a necessity for operators. “Commercial grade Wi-Fi is super important. It’s probably the number one amenity in my

CHANGES WITHIN UNITS The key is to be flexible with spaces. Many people continue to work from home, so multifunctional spaces are crucial in apartment homes. Hideaway desks, swivel lighting and sound-reducing materials are becoming in-demand features to support those who work from home. Altering lighting is an easy way to change the mood in a room and allows residents to have a “different” space, even while in the same room. In fact, searches for “vibey lighting” have increased by 400%, illustrating the desire people have for that in their home.

513-791-7400

COMMUNITY ACTIVITIES Having a sense of community enhances the quality of life for all residents. This can be done in a number of ways, including online classes and activities, sport courts, outdoor living spaces, community gardens and large open spaces for residents to congregate. When creating outdoor spaces, be sure to install heating lamps and shaded areas, making it comfortable year-round. Operators are finding that if you provide it, residents will use it. “Getting people the stuff that equates to what their backyard would have, be that grilling areas or the community garden or just a fire pit, that’s what people are looking for,” said Holli Beckman, Vice President of Marketing and Leasing Operations at WC Smith. “On the community gardens, we’ve installed these at multiple communities, and we actually have to have a lottery now for the plots,’’ she added. Residents working from home and spending more time at home will continue for the foreseeable future, so investing in practical, useful amenities will remain relevant well into the future. “Market based on what consumers say, but operate based on what consumers do,” said Beckman.

11099 Deerfield Road, Blue Ash, Ohio Serving Greater Cincinnati Since 1900

Andrew Ruhland is a Junior Account Executive and Assistant Content Writer for LinnellTaylor Marketing.

CREATING COMMUNITY SPACES WITHIN BUILDINGS This ties into putting an emphasis on health and wellness. Large windows that allow for maximum sunshine to pour in and promote light and open air flow are one way to encourage the use of community spaces within buildings. As people gather together in group settings, it is important operators take all the steps necessary to make residents feel safe and comfortable in doing so.

Replacement & Repair of All Types of Roofing and Gutters

8 APARTMENT ADVANTAGE 43

THE STATE OF MENTAL HEALTH, WELL-BEING IN THE APARTMENT INDUSTRY Results of a national survey on the state of mental health, well-being in the rental housing industry now available. Mental and emotional health are always important topics, and they have become even more vital during the pandemic and the resulting staffing challenges elevating pressures on multifamily team members. The National Apartment Association (NAA) and its Mental Health subcommittee partnered with Swift Bunny to evaluate employee wellbeing via a national survey. The goal of the study was to raise awareness of this critically important topic, identify areas which require attention and allow NAA to provide member resources. Despite this survey dealing with personal and sensitive topics, the reaction from the industry was significant. More than 2,300 employees responded, including corporate office personnel, regional operations team members and onsite employees, who represented 73.5% of respondents. The results were analyzed and mental and emotional health were discussed in a December 2021 webinar, “NAA’s Mental and Emotional Health Survey: Challenges Facing Today’s Workforce.”

One of the more shocking findings was that nearly a quarter of respondents said they are unsure if employee well-being is a priority at their company. And just over one out of four employees are unsure or unlikely they will be with their current company within the next 12 months. The study used an Agreement/ Importance (A/I) algorithm to score employees’ feelings on a particular topic. The lowest ranked topic was, “Overall, I feel less stressed than I did a year ago,” with less than 36% of respondents agreeing. Employees were concerned with the labor shortage, wages and unrealistic deadlines. Despite it ranking second highest in importance, “In the last month, my mental and emotional health has not interfered with my personal life,” only a third of respondents agree or totally agree with the statement. Other topics included workload stress, work-life balance, the relationship between mental health and productivity at work, company culture and working more than 40 hours per week. Read the full NAA Mental and Emotional Health Survey. Watch the webinar.

Same great people. Same great service. Jetz Service welcomes Cincinnati Coin Laundry customers with loads of options for multi-family laundry rooms, including: Coin, Card and Mobile-Activation In-unit Domestic Equipment Favorable Lease Terms

POWERING PROS TO DO MORE

24/7 Emergency Service

JOHN GRUEN jgruen@jetzservice.com

(513) 542-9800

FEBRUARY 2022 8

LAUNDRY MATTERS

JETZ SERV IC E .CO M

BEST PRACTICES FOR EMPLOYEE COMMUNICATION AND ENGAGEMENT IN POLICY COMPLIANCE By Stephen Ursery

Simply communicating new policies and procedures is not enough; companies must also be able to measure adherence. It was one of the many headspinning aspects of life in the rental housing industry during the early days of the pandemic: The need to continually update policies and procedures because of health concerns and remote work. And while policy changes may not be happening at the same lightning-fast pace as they were in March 2020, they continue to occur regularly. According to panelists on the “Emerging Issues: Best Practices for Employee Communication & Engagement in Policy Compliance” session at Apartmentalize 2021, the swiftness of these updates can leave associates feeling overwhelmed and at risk of not following important new procedures that are designed to protect them and residents. “In the early days of the pandemic, some companies reported that they were seeing 39 policy procedure changes just in one week,” said Daniel Cunningham, CEO of Leonardo247.

Have you looked at your group retrospective rating options? This is Not Your Grandfather’s Group Rating Program: Group Retrospective Rating WHAT IS GROUP RETROSPECTIVE RATING? A performance-based program where BWC-certified group sponsors pool businesses of like industry, that meet strict safety and claims management criteria and practices. As claim costs are controlled, the group members receive premium rebates. Plan savings are often greater than traditional group rating plans. COMPREHENSIVE SAFETY SERVICES We offer on-site safety and program evaluation at no additional cost to help ensure and optimize savings.

UNEMPLOYMENT CONSULTATION Review and consult with our industry experts on unemployment claim issues. For more information, contact CareWorksComp’s Julia Hall toll-free, at 1-800-837- 3200, ext. 51576 or via email at julia.hall@careworkscomp.com.

BEST-IN-CLASS CLAIMS SERVICES ¢ Rates & Payroll Underwriting ¢ Industrial Commission (IC) and Bureau of Workers’ Compensation (BWC) Hearing Representation ¢ Claims Management ¢ Reporting

“Thankfully we’re not quite there anymore. However, one of the things that really came to the forefront is the importance of communicating policies and procedures out into the field and making sure those procedures are received, acknowledged and adhered to.” Making sure that, in a big-picture sense, employees are engaged with their jobs is important to policy adherence, panelists noted, as satisfied associates are more likely to follow procedures and stay on top of

updates. Debbie Phillips, President of The Quadrillion, explained that research she conducted for her Ph.D. dissertation pinpointed three significant drivers of employee engagement and satisfaction. “Number one is, ‘I trust my supervisor,’” Phillips said. “The second one was, ‘I have the opportunity to do what I do best every day.’ That’s when associates are playing in their ‘genius zone,’ when their strengths are matched to the job. And the third one was, ‘I’ve had the opportunity to learn and to grow in my job.’” It’s also impossible to overstate the importance of having software to track employee adherence to policies and procedures, the panelists said. “In the past, the only indicator you’ve had to know if you’ve got a problem in communicating policies and procedures is if you have a problem,” Cunningham said. “You have somebody who complains, you have a piece of equipment that breaks down or unfortunately you get sued. Those are lagging indicators that you have unmitigated risks at your properties and that you probably have some level of non-adherence to policies and procedures. “There’s now software that’s doing a better job at helping you transfer policies and procedures into action,” Cunningham added. “This kind of software has tasks that can be tracked and real-time visibility into whether those things are being done. So now, for the first time, you have leading indicators into whether you have issues at your properties with compliance, with adherence to your policies and procedures, and with training and that sort of thing. That’s a real blessing for our industry.” In the end, simply communicating new policies and procedures is not nearly enough, Phillips emphasized. “It’s not sufficient to distribute the policies and procedures you’ve written to people,” she said. “It’s not sufficient to train people on the policies and procedures you’ve distributed to them. You need to be able to measure adherence to those policies and procedures. That’s really what brings it home and helps you achieve 100% compliance with policies and procedures.” Stephen Ursery is a Senior Account Manager at LinnellTaylor Marketing.

1-800-837-3200 | www.careworkscomp.com | info@careworkscomp.com

8 APARTMENT ADVANTAGE 45

RESIDENT TEXTS: BREAK ON THROUGH TO THE OTHER SIDE By Tom Sheahan

Historically, a flyer pinned to a board in the lobby was one of the most effective methods for mass communication to residents. Today, although many boards remain, owners and operators have a slew of additional communication tools at their disposal. While many remain loyal to emails, an increasing number of apartment communities have tapped into texting to connect with residents quickly and effectively. Texts offer a fast, affordable and reliable communication channel. According to research from OpenMarket, 83 percent of Millennials open texts within 90 seconds of receipt. And older research from Gartner revealed 90 percent of all people read texts within three minutes of receipt, with a 98 percent total open rate. That said, there is one downside to texting that is becoming more prevalent: Not all text messages are reaching residents. WHY THE DISCONNECT? Owners and operators intending to reach out to their entire list of residents often are using software that enables bulk text sends. This is convenient and affordable, allowing them to quickly reach hundreds or even thousands of people at a time. However, mobile carriers have a long history of blocking certain messages, and they are continually growing more stringent about the types of texts and the content within them. When carriers see the exact same messages going to hundreds or thousands of phone numbers, it gets there attention, and not in a positive way. U.S. mobile carriers AT&T and T-Mobile are now requiring new fees and processes for any business looking to text groups of people. The rules, which went into effect this summer—called “10DLC” after the 10-digit long codes that businesses use to text people—may make message blocking an even more common occurrence. Often, the person who scheduled the send doesn’t even realize the messages were blocked, because most software doesn’t automatically alert the sender (you can usually only see the message failed if you take the time to log into the software, which not everyone does). HOW TO BREAK ON THROUGH TO THE OTHER SIDE The good news is general advice for sending messages that will make it to their intended recipients enables apartment communities to keep residents in the loop about changes, events and more, without disruption. • Send personalized messages: Personalization is the key to messages that don’t get blocked; look for a texting software that will allow you to easily accomplish this. For property managers and owners, this can mean either including the person’s name within the text, or naming the property within the message. Mentioning a specific payment or date or other detail can also count as personalization. Not all messages that lack personalization get blocked (you’ve probably received many that didn’t), but that’s because carriers don’t catch everything, but make no mistake, they are paying closer attention than ever before. • Show full URLs: Because carriers want to avoid having

FEBRUARY 2022 8

their customers receive spam by any means necessary, revealing the URL’s domain name can help alleviate their concern. Avoid using website link shorteners, which may look largely promotional in nature (whether that was the intention or not). Use full URLs when links are required. • Always include an opt-out option: Under Telephone Consumer Protection Act (TCPA) rules, it’s required to receive an opt-in before properties can start sending messages to their residents. Also required is the ability to optout at any time, so preserve that option in every single text. A message like “Reply STOP to unsubscribe” works well. • Send only relevant images: Most texts to residents shouldn’t require an image; however, if there is an image that needs to be sent, ensure it is truly relevant. If the image does not pertain to the text, it could be blocked. • Regularly update your resident texting list: If people regularly opt-out of your messages, it can be a red flag to carriers. Enough red flags, and a sender might become blacklisted from sending messages altogether. To combat this, make sure your lists are constantly updated when people move out or new residents move in. • Keep content clean: This is hopefully obvious, but keep texting content straight forward, informational in nature and clean. The acronym “SHAFT” describes content that is forbidden or subject to additional rules: • Sexually inappropriate • Hate speech or profanity • Alcohol • Firearms and depictions or endorsements of violence • Tobacco (including vaping), or endorsement of illegal or illicit drugs Text messaging is a powerful tool for property managers, when it’s used well. Used too often or to promote irrelevant information, and apartment residents will unsubscribe. Used without personalization, relevant images and full URLs, and carriers will block the messages. When property managers and owners keep these tips in mind, they can continue to utilize text messages to keep residents informed and engaged within their home and community. Tom Sheahan is the CEO of Red Oxygen.

presented by Dave Lockard

Tuesday, February 15, 2022 5:30 pm | Oasis Conference Center $60 per person | $750 Reserved Table for 10 Reservations after Friday, February 11 at 12 pm will be charged a $7 late registration fee.

8 APARTMENT ADVANTAGE 47