Salt Lake
REALTOR
®
Maga zine
slrealtors.com
March 2017
Best of 2016 Awards p. 12 Client Unease p. 32
Why Teams are Better p. 38
THE BEST OF CITY & MOUNTAIN LIVING FOR THEM $500 CITY CREEK GIFT CARD FOR YOU City Creek homeowners enjoy doorstep access to world-class shopping, great restaurants and Salt Lake’s best entertainment, including the new Eccles Theater. And Utah’s deep-powder skiing is less than an hour away. Start showing your clients the magic of City Creek Living today. Receive a $500 City Creek gift card as our thanks upon closing when your client goes under contract between January 1 and June 30, 2017.
Schedule an appointment at 801.240.8600 to tour designer model homes. City Creek Living pays 3% BAC CityCreekLiving.com
CU SE
CO
L
RTGAG E MO
R NDE LE
OFFIC IA
Drive.
E
RI G TY GA NA TIONAL MORT
It’s what makes us great. Let us find you a home for that passion. Our award-winning team can help you with purchasing a new home, second home or refinancing today. We’re high performance specialists. Turning Houses into Homes™
Certain energy efficient mortgage programs recognize the value of energy efficient “green” construction. Loan discounts may be available. Not all properties will qualify. Please ask your loan officer for more details on energy efficient mortgage programs. SecurityNational Mortgage Company is an equal housing lender NMLS# 3116. SNMC0117PWC20171
SNMC.COM 844.542.LOAN (5626)
Table of Contents Features 12 Best of 2016 Award Winners
Salt Lake’s housing market could be better if there was more housing inventory. p. 7
18 The Best of 2016 Realtor® Awards 20 Beware of the Flip Barbara Ballinger 30 Owners Are Spending More on Remodeling
Realtor.com
32 Working Through Clients’ Unease Graham Wood 38 How Teams Beat Single Agents at Marketing
Megan Spray
Columns 7 Wanted: More Housing Inventory Troy Peterson – President’s Message
Departments 8 Happenings 8 In the News 42 Housing Watch 44 Realtor® Connections 44 On the Move
On the Cover: Front row: DeAnna Dipo, 2016 Realtor® of the Year, left; Barbara Breen, Affiliate of the Year Back row: Cheryl Acker, 2016 president of the Salt Lake Board of Realtors®; Rob Ockey, Managing Broker of the Year; and Tyler Parrish, Salesperson of the Year. Photo: Kent Shelton, Shelton Photography Photo left: © Morita / Adobe Stock
This Magazine is Self-Supporting Salt Lake Realtor® Magazine is self-supporting. The advertisers in this magazine pay for all production and distribution costs. Help support this magazine by advertising. For advertising rates, please contact Mills Publishing at 801.467.9419. The paper used in Salt Lake Realtor® Magazine comes from trees in managed timberlands. These trees are planted and grown specifically to make paper and do not come from parks or wilderness areas. In addition, a portion of this magazine is printed from recycled paper.
Salt Lake
REALTOR slrealtors.com
®
Maga zine
March 2017 volume 77 number 3 The Salt Lake REALTOR® (ISSN 2153 2141) is published monthly by Mills Publishing, located at 772 E. 3300 South, Suite 200 Salt Lake City, Utah 84106. Periodicals Postage Paid at Salt Lake City, UT. POSTMASTER: Send address changes to: The Salt Lake REALTOR,® 772 E. 3300 South, Suite 200 Salt Lake City, Utah 84106-4618.
IVORY HAS THE VARIETY, QUALITY AND LOCATIONS THAT MAKE THE RIGHT MOVE EASY FOR YOUR CLIENTS Ivory Homes offers more choices than anyone with over 60 home plans to choose from and 40 model homes to visit for a better sense of all the possibilities. With more than 65 neighborhoods across the Wasatch front and back, we have a variety of beautiful locations to ďŹ t every lifestyle. And, if your client wants to get into their new home right away, we have hundreds of move-in ready homes completed or already in the works.
Let us help you and your clients make all the right moves in 2017. Visit any of our 40 model homes or online at:
IVORYHOMES.COM
WANT REFERRALS AND A HAPPY BUYER? Get your buyer a 2% down payment gift. 801-APPROVE Introduces Utah’s Best Purchase Loan
1% Down. 2% Lender Gift. 3% Equity at Close.
No Monthly Mortgage Insurance! Example
Purchase price: $400,000 Your Buyer Puts Down 1%: $4,000 Buyer Receives 2% Gift: $8,000 Loan Amount: $388,000 LTV: 97%, Buyer has 3% equity
Option #1: Lowest Payment, No MI P&I Payment: $1,966 Monthly MI: None Interest Rate: 4.5% (APR 4.5%) Option #2: Lower rate, monthly MI P&I Payment: $1,850 Monthly MI: $301 Total Payment: $2,151 Interest rate: 3.99% (APR 4.25%)
30-year fixed-rate conventional loan. Shorter terms available. No repayment or restrictions on 2% down payment gift. Up to 3% seller concessions allowed. No income limits. Available to both repeat and first-time buyers. A family member can gift your buyer the 1% down. Minimum credit score of 700. Call 801-APPROVE and one of our friendly loan officers will be happy to answer any questions. We can have your clients pre-qualified in just minutes!
Photo Credit: ©rickster007 – stock.adobe.com
801-APPROVE OFFERS: Conventional No Monthly MI to 97% LTV No-Cost Jumbo FHA down to 500 FICOs USDA/Rural VA
Property taxes and homeowner’s insurance additional. Rates subject to change. Rates effective as of January 30, 2017. NMLS #192521
Salt Lake
REALTOR
® ®
Maga zine
slrealtors.com slrealtors.com
President Troy Peterson Equity Real Estate
Directors
First Vice President Adam Kirkham Summit Sotheby’s International Second Vice President Scott Robbins Coldwell Banker Residential Treasurer J. Scott Colemere Colemere Realty Associates Past President Cheryl Acker Utah Key Real Estate CEO Curtis A. Bullock
M. Brock Andersen Berkshire Hathaway Kimberly Farber-Bowen IMPOWER Real Estate Brian Gottfredson Coldwell Banker Residential Alicia Holdaway Equity Real Estate Mike Morgan Realtypath Mary Olsen Utah Key Real Estate Jodie Osofsky Utah Key Real Estate Steve A. Perry Realtypath Michael Rowe Berkshire Hathaway Randal Smith Equity Real Estate Matthew Ulrich Ulrich Realtors®
Advertising information may be obtained by calling (801) 467-9419 or by visiting www.millspub.com
Managing Editor Dave Anderton Publisher Mills Publishing, Inc. www.millspub.com President Dan Miller Art Director Jackie Medina Graphic Design Ken Magleby Patrick Witmer Sales Staff Paula Bell Karen Malan Paul Nicholas
Office Administrator Cynthia Bell Snow Office Assistant Jessica Snow Administrative Assistant Ruth Gainey
Salt Lake Board: (801) 542-8840 e-mail: dave@saltlakeboard.com Web Site: www.slrealtors.com The Salt Lake Board of REALTORS® is pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation. We encourage and support the affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, or national origin. The Salt Lake REALTOR® is the monthly magazine of the Salt Lake Board of REALTORS®. Opinions expressed by writers and persons quoted in articles are their own and do not necessarily reflect positions of the Salt Lake Board of REALTORS®. Permission will be granted in most cases, upon written request, to reprint or reproduce articles and photographs in this issue, provided proper credit is given to The Salt Lake REALTOR®, as well as to any writers and photographers whose names appear with the articles and photographs. While unsolicited original manuscripts and photographs related to the real estate profession are welcome, no payment is made for their use in the publication. Views and opinions expressed in the editorial and advertising content of the The Salt Lake REALTOR® are not necessarily endorsed by the Salt Lake Board of REALTORS®. However, advertisers do make publication of this magazine possible, so consideration of products and services listed is greatly appreciated.
Wanted: More Housing Inventory
S
alt Lake’s housing market is the best it has been in a decade. It could be better if there was more housing inventory. Too many Realtors® tell me that they have ready and qualified buyers, but finding them a home has become a challenge. Nobody has anything to sell. I have never seen anything like this before in my 22 years of selling real estate. Many sellers are making the sale of their home contingent on them finding another property. Recently, a home in Holladay went on the market for $300,000. There were 22 offers on the home in less than 48 hours. The home went under contract with backup offers. Nobody used to make backup offers. Now it’s a normal thing to do. In fact, as of March 1 there were more existing homes under contract in Salt Lake County than there were active listings. A recent report commissioned by the Salt Lake Board of Realtors® concluded that “Utah’s rapid demographic growth has created what appears to be a housing shortage. For the first time in 40 years, the increase in households in Utah exceeds the number of new housing units. Consequently, all segments of the housing market report very strong demand and insufficient supply.” Right now Salt Lake County has just a 2.7-month supply of homes for sale across Salt Lake County based on sales trends over the past 12 months. A normal housing market is typically characterized by a five- to six-month supply of housing inventory. Levels below five months represent a seller’s market. Home buyers gain the advantage when levels start rising above six months. Home builders have virtually no unsold inventory and are producing at full capacity. Labor shortages, the high cost of land, municipal zoning, fees, and regulations are preventing more new homes from being built. Lawrence Yun, chief economist of the National Association of Realtors®, said in a recent statement that should “Dodd-Frank and environmental regulations ease, new-home construction could finally expand enough to address inventory shortages that have plagued the industry since the recovery began.” He added that builders need to construct about 1.6 million homes per year to start closing the gap between supply and demand, up from the 1.2 million units added last year. Utah’s population growth is the fastest in the nation. This means the issue of limited housing inventory could continue to be a problem for several more years. The solution is simple. As professionals, Realtors® make up the largest and strongest organization nationwide promoting homeownership and private property rights. More new housing can be built. The financial, labor and regulatory barriers preventing this from happening are obstacles that Realtors® can lead the charge in solving. Through our legislative and RPAC efforts, we help elect good people to office that are friendly to private property rights and make homeownership more affordable and available to everyone.
Troy Peterson 2017 President
OFFICIAL PUBLICATION OF THE SALT LAKE BOARD OF REALTORS ® REALTOR® is a registered mark which identifies a professional in real estate who subscribes to a strict Code of Ethics as a member of the NATIONAL ASSOCIATION OF REALTORS®. October 2005
March 2017 | Salt Lake Realtor ® | 7
Happenings
In the News Current Realtor® Ethics Violations
Pictured: Bob Goodson, left, events chair of the Government Affairs Committee; Marcus Jessop, government affairs director; Brad Bjelke, CEO of UtahRealEstate.com; Curtis Bullock, CEO of the Salt Lake Board of Realtors®; and Troy Peterson, president of the Salt Lake Board of Realtors®.
Locked on RPAC with the Utah Jazz About 100 members of the Salt Lake Board of Realtors® enjoyed an evening of food and fun at Realtor® night with the Utah Jazz. Members were able to watch players in a pre-game practice and enjoyed some time shooting hoops on the court after the game. The Jazz beat the Charlotte Hornets 105-98. The event raised more than $7,600 for the Realtors® Political Action Committee (RPAC).
Pictured: Kim Farber Bowen, left, membership; Klair Gunn, past president; Terrie Lund, secretary, Stefanie Barnes, treasurer; Heather Pappas, president; Melanie Koerner, president elect; and Devi Day, vice president of membership.
WCR Directors Invest in RPAC Each member of the Board of Directors of the Women’s Council of Realtors® Salt Lake Chapter in 2017 made an RPAC investment.
8 | Salt Lake Realtor ® | March 2017
Article 1 of the Realtor® Code of Ethics sets forth guidelines which Realtors® must abide by in their duties to their clients. Holly Robbins These duties include protecting and promoting the client’s best interests and honesty between both parties in a real estate transaction. Currently, the most commonly complained about violation of Article 1 filed with the Salt Lake Board of Realtors® Grievance Committee occurs when contract deadlines are missed. In each case, supporting documentation was never discussed, filed, or provided to the client by the Realtor® to complete the transaction. In each of these instances, the Professional Standards Committee voted in favor of an Article 1 violation due to lack of looking out for the client’s best interests at an ethics hearing before the parties. This common violation can be avoided by improving communication with both Realtors® and clients alike. Keep your clients updated and informed on each step of a real estate transaction and ensure that all appropriate documentation is presented and explained to your client as well. Holly Robbins, Professional Standards Administrator, handles all incoming ethics complaints and arbitration requests for the Salt Lake Board of Realtors®. Please contact her with your complaint at holly@ slrealtors.com or (801) 542-8856.
FOR EVERY SEASON, FOREVER MEMORIES. At Victory Ranch, year-round recreation and amenities await those seeking a Park City vacation home to call their own. It is a place for your family to escape the everyday, and where great moments in the great outdoors become memories to treasure for a lifetime.
Experience the Good Life in
THE GREAT OUTDOORS
Come summertime, our Rees Jones Golf Course challenges your game while a 4,000-acre backcountry offers miles of mountain biking trails, yurt camping and 5-stand shooting. Hit the legendary slopes of Park City and Deer Valley in the winter or fly fish along the Upper Provo year-round.
Parenting tips from
THE GREAT
6,700 Pristine Acres Near the Legendary Ski Resorts of Deer Valley and Park City • 18-Hole Rees Jones Golf Course • The Post Clubhouse & Pool • The Barn Activity Clubhouse & Spa • Ski-in/Ski-out Park City Clubhouse • World-class Fly Fishing • Freestone Lodge Riverside Dining • 20 Miles of Hiking and Mountain Biking Trails • 5-Stand Shooting • 4x4 ATV Adventures • Jordanelle Water Sports • Backcountry Yurts
Realtor Incentive Program Ask about our 3% broker commission on cabin & custom homes sales. Call 435.785.5000 Find yourself at VictoryRanchUtah.com Homesites from $475,000, Cabin Homes from $1,695,000 Victory Ranch does not discriminate on the basis of race, color, religion, sex, handicap, familial status, or national origin. Read the property report for Victory Ranch before signing anything. No federal or state agency has judged the merits or value, if any, of property in Victory Ranch. Access to golf and other amenities is restricted to Victory Ranch Club members and subject to applicable membership fees and other limitations. Each office is independently owned and operated.
Need Inventory? Legacy Farms in
Saratoga Springs — One of Utah Counties Fastest Selling Communities
If you’re looking for Utah Valley’s top-selling community, simply scan the horizon for a remarkable 35-foot wooden water tower. That stunning structure is the entry monument to Legacy Farms, DR Horton’s new master-planned community in Saratoga Springs.
There’s something special about Legacy Farms, it’s really exciting because there’s nothing else in Utah County quite like it.” Located off Redwood Road just seven miles from Interstate 15, Legacy Farms has convenient access to Pioneer Crossing and Lehi’s bustling tech corridor. It’s nearby the shores of beautiful Utah Lake and has breathtaking views of the Wasatch Mountains. All this gives Legacy Farms the best Utah County has to offer. Legacy Farms offers a modern twist to a classic American community, at an affordable price. It’s unique mix of beautiful single-family and townhomes are situated on 183 acres in one of Utah’s fastest-growing
cities. Townhomes start at $188,000, with single-family homes starting in the $250,000 range. They are thoughtfully designed and beautifully constructed by DR Horton, the number-one builder in the United States for 15 years in a row. Buyers can choose from more than 20 floorplans in five different architectural styles: Farmhouse, Craftsman, Traditional, Prairie and Modern. Single-family homes range from 1,275 to 4,445 square feet on lots ranging from 6,000 to 10,000 square feet. This broad selection of styles and floorplans gives Legacy Farms a harmonious look without a cookie-cutter feel. Once you’ve selected the floorplan that’s right for you, DR Horton’s award-winning design team will help you select an interior every bit as beautiful as the community’s architecture and wide-open surroundings. Or, you can choose from the gorgeous, designer-styled homes already constructed and ready for a quick move-in. “It’s easy to see why Legacy Farms is the number-one Utah Valley community based on sales, permits and closings for 2016,” said
Visit drhorton.com/utah for more information. *D.R. Horton is America’s #1 Homebuilder per Builder Magazine.
DR Horton division president Boyd Martin. “We are setting records in terms of sales and production in one community with one builder. The vibe is very young and energetic. You’ve got amazing architecture, beautiful parks and lots of green space. Homes are selling quickly, but there are still plenty of prime lots and models to choose from.” Legacy Farms’ blend of townhomes, starter homes and mid-level family homes provide an opportunity to stay in the same neighborhood, even as housing needs change through different stages of life. Legacy Farms was designed to be the type of community residents will never want to move from. Officials at DR Horton spent several years planning the community before breaking ground in 2015 on this one-of-a-kind development. “They definitely went the extra mile to really be mindful of how everything lays out,” said Richard McCann, lead architect for the project. “So much time, effort and energy was put into getting it right. Every part of the community is carefully styled to evoke a modern-day farm, with an American, ‘down-home’ feel.” Even some street names were inspired by historic registered farms in the United States. Krisel Travis, entitlements and land acquisition manager said, “The theme of the community shows through from the amenities right down to the architecture of the home. It just creates a fantastic environment in which to live.” The rapidly developing community is bursting with amenities. A resort-style swimming pool is a fun place for all residents to gather with their families. There is also a spacious, 2,568 square-foot clubhouse resembling a barn that is large enough
to hold neighborhood gatherings, birthday parties, even baby showers. Restored vintage tractors are reimagined as play structures throughout the 12 neighborhood pocket parks. There will be more than 41 acres of green space with parks, walking trails, basketball courts, a bike track and a skate park. Legacy Farms is a community where a healthy and recreational lifestyle is sponsored. It promotes occasions of relaxation and fun, while offering plenty of opportunities to connect and have fun with others who live in the community. The brand new public elementary school that opened in September of 2016 allows for a safe environment close to home for children to grow both academically and socially with their classmates. There’s plenty to do and see in the surrounding city of Saratoga Springs with its gorgeous shoreline and proliferation of new shops and restaurants. But, at the end of the day, Legacy Farms is meant to a place you can’t wait to come home to. “There’s something special about Legacy Farms,” said Boyd. “It’s really exciting because there’s nothing else in Utah County quite like it.”
s d r a Aw 6 1 0 F2
O T S E B
WINNERS REALTOR® OF THE YEAR
DeAnna Dipo COLDWELL BANKER
SALESPERSON OF THE YEAR
BROKER OF THE YEAR
COMMERCIAL REALTOR® OF THE YEAR
Tyler Parrish
Rob Ockey
Kyle Christensen
WINDERMERE REAL ESTATE
CENTURY 21 REALTY
12 | Salt Lake Realtor ® | March 2017
COLDWELL BANKER
ROOKIE OF THE YEAR
Benjamin Barber COLDWELL BANKER
LARGE SALES TEAM OF THE YEAR
JUSTIN UDY & TEAM CENTURY 21 EVEREST
MEDIUM SALES TEAM OF THE YEAR
SMALL SALES TEAM OF THE YEAR
LORI & LISA SELL TEAM
SHELLY TRIPP TEAM
WINDERMERE REAL ESTATE
GOOD NEIGHBOR AWARD
Amber Debirk EQUITY REAL ESTATE
COLDWELL BANKER
AFFILIATE OF THE YEAR
PRESIDENT’S AWARD
Barbara Breen
Heather Nelson
DAYBREAK
UTAH KEY REAL ESTATE
SPECIAL RECOGNITION
Claire Larson WOODSIDE HOMES
March 2017 | Salt Lake Realtor ® | 13
s d r a Aw BEST
6 1 0 2 OF
WINNERS
PLATINUM HALL OF FAME Brock Andersen
John Baque
BERKSHIRE HATHAWAY
BERKSHIRE HATHAWAY
Jim Bringhurst
Daniel Cabrera
BRINGHURST GROUP
Babs De Lay URBAN UTAH
Michael Gabel KELLER WILLIAMS
REAL TEAM REALTY
Michael Egan KELLER WILLIAMS
Amy Gibbons SELLING SALT LAKE
Ken Bell
Jared Booth
Greg Call
Kim Chatterton
BELL REALTY
BERKSHIRE HATHAWAY
Kelly Favero KELLER WILLIAMS
Joel Hair
ULRICH REALTORS
COLDWELL BANKER COMMERCIAL
COLDWELL BANKER
Kristopher Furrow REDFIN.COM
Craig Hawker ACTION TEAM REALTY
Dawn Houghton
Brenda Lee Jones
Carolyn Kirkham
Ryan Kirkham
Tom Kreifeldt
Susie Martindale
Carolee Mecham
Angie Nelden
Maura Powers
Scott Robbins
Laurel Simmons
Debra Sjoblom
COLDWELL BANKER
SUMMIT SOTHEBY’S
Cheryl Lyon COLDWELL BANKER
Dan Nix
COLDWELL BANKER
Dave Robison goBE REALTY
CENTURY 21 EVEREST
SUMMIT SOTHEBY’S
RE/MAX MASTERS
Ryan Pool RE/MAX MASTERS
Linda Secrist BERKSHIRE HATHAWAY
Jeff Justice SUMMIT SOTHEBY’S
ACTION TEAM
CANNON & COMPANY
SUMMIT SOTHEBY’S
SUMMIT SOTHEBY’S
Adam Kirkham SUMMIT SOTHEBY’S
Janet Lowe WINDERMERE
SUMMIT SOTHEBY’S
COLDWELL BANKER
CHAPMAN RICHARDS
Cathy Sneyd
Janice Smith
Scott Steadman
Sean Steinman
Dawn Stevens
Mona Stevens
Shelly Tripp
Justin Udy
Mike Ulrich
Matt Ulrich
Nate Ulrich
Tricia VanderKooi
Craig Whiting
Stacy Wissman
WINDERMERE
REALTYONE GROUP
ULRICH REALTORS ROCK RE GROUP
14 | Salt Lake Realtor | March 2017 ®
COLDWELL BANKER
KELLER WILLIAMS
ULRICH REALTORS
SUMMIT SOTHEBY’S
WINDERMERE
COLDWELL BANKER
ULRICH REALTORS
Cindy Wood CINDY WOOD REALTY
WINDERMERE
CENTURY 21
COLDWELL BANKER
Thomas Wright SUMMIT SOTHEBY’S
Collaboration is not an option. It’s a promise. When we work with Homebuyers, we build homes around their lives – not the other way around. The same is true when we work with you. At David Weekley Homes, we work hand-in-hand with you and your Team to ensure that your Clients’ path to homeownership is as seamless and fulfilling as possible – and so is your experience in helping them get there. That’s The Weekley Way. At David Weekley Homes, we love taking care of you and your Clients by: • Encouraging you to register your Clients with us – we promise it will be easy • Paying you complete commissions based on a home’s full sales price, not just the baseUSprice VISIT IN ALL OUR FINE COMMUNITIES • Making you look good by guiding your Clients through the building process and beyond
S A LT L A K E C I T Y
▲ N
215
Great Salt Lake 80
SLC International Airport Lincoln Highway
Salt Lake City
80
S. 700 E.
71
201
80
Belt Route
15
E. 5600 S. Belt Ro ute
215
Fo
10451 South Abbot Way South Jordan UT 84095 801-810-8574
nion Boulev ard rt U
15
t
2
Bungalows from the $380s Cottages from the $500s Estate Homes from the $570s 800-240-7487
West Jordan W. 10400 S.
4
E. 10600 S.
151
South Jordan W. 11400 S.
68
175
Jordon River Parkway 154
W. 11400 S. E. 12300 S.
71
15
Bangerter Highway
4. Daybreak
3. Deer Run Preserve Bungalows ch
Estates From the $570s 986 E. Deer Heights Court Draper, UT 84020 801-810-2575
untain View Corridor Mo
Bungalows From the $380s 14122 S Deer Arch Lane Draper, UT 84020 801-810-2620
1
a Wa s
From the $500s 7392 South Canyon Centre Parkway Cottonwood Heights, UT 84121 801-810-2564
3. Deer Run Preserve
Holladay
W. 5400 S. Bangerter Highway
2. Canyon Centre Court - Close out!
CLOSE OUT! From the $600s 800-240-7487
215 266
From the $670s Call for an Appointment 800-240-7487
2. Canyon Centre Court
The East Bench
From the $680s Call for an Appointment 800-240-7487
Cottage Courts From the $275s
E. 400 S.
80
1. Holladay Town Center Court
800-240-7487 1. Holladay Town Center Court
E. 1700 S.
80
Homes from the $257s to $700s+ in the Salt Lake City area
an d ghl Hi
ve Dri
3
See a David Weekley Homes Sales Consultant for details. Prices, plans, dimensions, features, specifications, materials, and availability of homes or communities are subject to change without notice or obligation. Illustrations are artist’s depictions only and may differ from completed improvements. Copyright © 2017 David Weekley Homes - All Rights Reserved. Salt Lake City, UT (SLCA84975)
Creekside Village 60’s From the $360s
4. Daybreak
Cottage Courts From the $275s Creekside Village 60' From the $360s Lake Village 60' CLOSE OUT! From the $485s 801-810-2574 The Villas at Daybreak COMING SOON! 800-240-7487
Justin Udy and Team, Large Sales Team of the Year
The Best of 2016 Realtor® Awards Realtors® and affiliates were recognized Feb. 24 at the Best of 2016 Awards. Awards were presented in 15 categories. Congratulations to the finalists and winners! Photos: Kent Shelton, Shelton Photography
Amber DeBirk, Good Neighbor Award
Cheryl Acker, Claire Larson, Special Recognition Award, David Larson, Brian Kartchner
Rikki Curtis, Gold Hall of Fame Award 18 | Salt Lake Realtor ® | March 2017
Tyler Parrish, Salesperson of the Year
Barbara Breen, Affilliate of the Year
DeAnna Dipo, Realtor of the Year, with Cheryl Acker, 2016 President of the Salt Lake Board of Realtors®
Craig Lelis, Distinguished Service Award
Lori and Lisa Sell Team, Medium Sales Team of the Year
Mike and Matt Ulrich, Platinum Hall of Fame
Heather Nelson, President’s Award
Troy Peterson, president of the Salt Lake Board of Realtors®
Cheryl Acker, Benjamin Barber, Rookie of the Year, and Peter Fondario
Cheryl Acker and Robert Ockey, Managing Broker of the Year Cheryl Acker, Kyle Christensen, Commercial Realtor® of the Year, and Brian Gottfredson
March 2017 | Salt Lake Realtor ® | 19
© zoomingfoto1712 / Adobe Stock
Beware of the Flip When sellers are flippers, a good buyer’s rep should help clients engage in some old-fashioned sleuthing. Most problems arise with work done by DIY owner-flippers, who lack the skills of licensed contractors. By Barbara Ballinger
B
efore the Great Recession of 2008, housing prices climbed dramatically, and homes sold faster than buyers could gush, “I love that spa bathroom.” Contractors and even handy DIYers got in on the uptick by buying fixer-uppers and improving them in the quickest ways possible, selling them, and reaping the profits. Enter the
20 | Salt Lake Realtor ® | March 2017
real estate phenomenon of flipping. The trend waned a bit as the housing market hit the skids, but then returned with some significant differences. Today’s flippers are more often professional investors with access to cash as banks tightened mortgage loan guidelines and available work crews, says Seth Captain,
Congratulations
DAYB REAK BU I L D E R AG E N TS · 452 NEW HOM E SALES IN 201 6 DAVID WEEKLEY HOMES
Adam Frenza 801.436.3855
GARBETT HOMES
Lacey Jolley 801.436.3855
Heather Brown 801.938.5054
DESTINATION HOMES
John Dowdle 801.317.8906
Heather LaGuisa 801.574.4268
RAINEY HOMES
Laurel Thompson 801.317.8883
HOLMES HOMES
Kathie Fischer 801.938.3865
Mike Evans 801.317.8885
Scott Foster 801.938.5054
Doug Schwartz 801.317.8892
SEGO HOMES
Sandy Ewing 801.436.8766
Kari Williams 801.896.9002
IVORY HOMES
Brent Davies 801.254.6090
Eve Golden 801.254.6090
Scott Rolf 801.528.4775
Tim Sweat 801.528.4775
Brooke Ewing 801.436.8766
Image licensed by Ingram Image
managing broker of Captain Realty in Chicago. But now, Captain notes changes: “Low inventory and many buyers’ eagerness for new construction and remodeled homes has caused some buyers not to do enough checking,” at least in Chicago, he said. And some buyers don’t insist on an inspection if sellers won’t permit it as a contingency, added Frank Lesh, owner of Home Sweet Home Inspection Company in Indian Head Park, Ill., and executive director of the American Society of Home Inspectors (ASHI), a national organization based in Des Plaines, Ill. Your job is to guide buyers through this rough terrain. The first thing to do with a remodel is to look at the public record and see when the property your buyers are interested in last changed hands. If it’s less than a year ago, the property may require a more thorough examination. While not every flip represents a potential landmine, you can help clients by asking for information about who completed the work, says broker Mark Ferguson with Pro Realty Inc. in North Greeley, Colo. Ferguson, also a real estate investor and blogger at InvestFourMore, said most problems arise with work done by DIY owner-flippers, who lack the skills of licensed contractors. Here are more ways you can be an advocate for buyers who plan to purchase a house that’s being flipped. Many of the caveats reflect the same type of thoroughness that should be undertaken with any sale. 1. See it yourself Don’t buy at auction or without seeing a house in person, said Eric Workman, senior vice president of marketing at Chicago-based Renovo Financial, a private lender. Buyers should inspect the structure so they see firsthand if visible problems exist that may be red flags for deeper trouble. This is the first step before they call in experts.
22 | Salt Lake Realtor ® | March 2017
2. Learn the history of a home Workman suggests asking officials in your community and real estate salespeople if they know how long a home may have been vacant. The number of seasons a property goes through while being empty of occupants can help predict whether its plumbing and other mechanical systems may have been neglected or damaged. One of the most important reasons to trace a home’s lineage is that if no one has lived in the remodeled house yet, it’s hard to know how well the systems work, Captain said. “There may never have been a heavy rain to know if the home’s drainage system will stand up, or if termites are chewing away at support joists and not visible,” he said. He suggests buyers ask for names of others who’ve bought from the same flipper to learn how well their houses have fared over time. A buyer can also request to see the permits that the flipper pulled to perform work, especially important in cases where the floor plan was changed or a load-bearing wall was removed, Ferguson says. Or, if mold was a problem, a buyer can ask if the work was done by someone licensed to handle mold remediation, he says. They can also check the area’s Better Business Bureau to see if complaints or lawsuits have been brought against the seller by a prior buyer or real estate commission. 3. Understand the flipping process Because a flipper’s goal is to make a profit in a relatively short period, many changes are cosmetic, such as refinishing hardwood floors and painting kitchen cabinets. Captain notes flippers often replace countertops, appliances, and fixtures in what tend to be buyers’ favorite rooms: the kitchen and bathrooms. They may forgo fixing the more expensive, time-consuming, and less visible problems. For example, a rotted subfloor may be deemed not worth fixing if it’s underneath (continued on page 26)
DIRECT LENDER 24 HR credit approval by Sr. Underwriters 24 HR underwriting turn time for Purchase loans
CONVENTIONAL Freddie Mac Super Conforming Loan Program No up-front mortgage insurance premium Owner-occupied, second homes & investment properties
FHA FHA Purchase to 580 FICO Owner-occupied primary residence Down payments may be gifted 3.5% down
BUSINESS DAY CLOSE GUARANTEE*
JUMBO Delegated underwriting up to $3 Million Competitive rates Owner or non-owner occupied 1st time Homebuyers allowed
CONTACT ME! APRIL SLIZEWSKI
Branch Manager | NMLS #272815
April.Slizewski@nafinc.com www.branch.newamericanfunding.com/saltlakecity
SALT LAKE CITY BRANCH
6975 S. Union Park Center #300 Cottonwood Heights, UT 84047 801.890.6418
Join our growing company! Visit www.TeamNewAmerican.com Licensed by the Utah Department of Commerce Division of Real Estate Lic# 6076868-MLCO 7. *14 business day guarantee only applies to purchase transactions. This guarantee does not apply to Reverse Mortgages, FHA 203k, Bond, MCC, loans that require prior approval from an investor, or brokered loans. The guarantee does not apply if events occur beyond the control of New American Funding, including but not limited to; appraised value, escrow or title delays, 2nd lien holder approval, short sale approval, or lender conditions that cannot be met by any party. The 14 day trigger begins when your initial application package is complete and you have authorized credit card payment for your appraisal. If New American Funding fails to perform otherwise, a credit of $250 will be applied toward closing costs. NMLS #6606. All products are not available in all states. All options are not available on all programs. All programs are subject to borrower and property qualifications. Rates, terms and conditions are subject to change without notice. Š New American Funding. New American and New American Funding are registered trademarks of Broker Solutions, DBA New American Funding. Corporate Office is located at 14511 Myford Road, Suite 100, Tustin CA 92780. PHONE (800) 450-2010. All Rights Reserved. 6/2016
2016
Wasatch Front Top Performers
CHAIRMAN’S CIRCLE — DIAMOND
Third Place Team
Second Place Team
First Place Team UTAH CRIBS—Jake Breen, Spencer Janke, Peter Smith, George Reade, David Desso, Mike Pappas, Blain Raddon
THE LINDA SECRIST TEAM Brett Butler, Linda Secrist, Lisa Herron-McKinney
THE GREG & BROCK TEAM Natalie Gines, Greg Call,
CHAIRMAN’S CIRCLE — PLATINUM
TEAM The Smoot Team
Shandell Smoot, Erik Higley, Julie Hales, Denise Smoot, Shelly Russell
The Dixon-Felis Team
The Gee & Gunther Group
Kim Dixon, Peter Felis, Anne Syme
Lori Gee, Nichole Gunther
CHAIRMAN’S CIRCLE — GOLD
THE JUDY ALLEN TEAM—Judy Allen, Monique Draper, Amanda Allen-Jorgensen
Jay Deher
THE HEDBERG GROUP Joey Hedberg, Sherri Bird
#2 INDIVIDUAL
#3 INDIVIDUAL
Kevin Jensen
Candice Kunz
Stephanie Poulos-Arrasi
Kathy Collings
Craig Voegeli & Dallas Eichers
Shelly Rovira
Dave Grant
Gale Frandsen
TEAM REECE UTAH Tony Reece, Sophie Reece, Tiffany Kennard
VANTAGE HOME SERVICES Vinh Truong, Darren Lum
Heidi Ingham
Monica Draper
PRESIDENT’S CIRCLE
DANTZ TO DANTZ Nan Dantz, Blair Dantz
Monique Keetch
Mary Hurlburt
HAMILTON MEAD TEAM Sheri Hamilton, Annette Mead
Phil Richardson
UTAH’S A TEAM Todd Porter, Leilani Porter, Mindie Dalle, Denise Pettley
Our firm supports our agents growth and reach… Curious? We would love to hear from you, please call 801-712-3892.
Good to know.
®
Julie MathewsJohnson
PEARCE TEAM Judy Pearce, Travis Pearce
Kurt Larsen
Debbie Nisson
© 2017 BHH Affiliates, LLC. An independently owned and operated subsidiary of HomeServices of America, Inc., a Berkshire Hathaway affiliate, and a franchisee of BHH Affiliates, LLC. Berkshire Hathaway HomeServices and the Berkshire Hathaway HomeServices symbol are registered service marks of HomeServices of America, Inc. Equal Housing Opportunity.
TRIDESTIN GROUP—Lance May, Cindy White, Mike Stark, Cody Steck, Swen Howard, Holly Elliott, Briana Mallory-Hunt
Nathan Fairbanks, Jenni Barber, Brock Andersen
MUNFORD MARKETING GROUP—Dave Munford, John Thorton, Tammy CooperJaden Arnold, Lindsay Eggett, Ben Bartling, Pam Pierce
#1 INDIVIDUAL
The Pozzuoli Team
The Joan Pate Team
Donna Pozzuoli, Sandy Carver
Joan Pate, Marci Smith, Brandi Strong
Joe Holden
LEADING EDGE SOCIETY
Karla TaylorJensen
Ashlee Lane
ASKERLUND TEAM Julie and Jon Askerlund
Tony Hamby
Stan Booth
John Wayne Shupe Team
Heather Higgs
The Jody Nielson and Debbie Harvest Team
Spence & Jill Clark
Sarah Burns
DJ Jones and Bruce Whale
Sally McKean
Karen & Jim Duncan
Anita Oliveri
Kim Gempeler
Emily Cox
Michael Rowe
Belinda CochranBarenbrugge
Kathy Durrans
Gary Howard
Eileen Rogers
Marley Bramble
Kevin O’Connell
Bill Spangler
Erik Jensen
June and Dennis Marchant
Megan Berrett
Donna Pasalano
Rick Burton
Gail Geiger
Mike Krause
Isabel Hutchings
Brianna Davis
HONOR SOCIETY
Steve Poorman
Nancy Paull
James Quinn
Alan Arbuckle
Salt Lake City South Jordan South Ogden Bountiful BHHSUTAH.COM
801-990-0400 801-512-0499 801-781-2223 801-383-1000
“Who do real estate professionals refer clients with legal issues? The attorney that is a real estate professional.”
Heather L. Thuet heather.thuet@chrisjen.com Heather L. Thuet is a licensed attorney and real estate associate broker. She knows your business and your client’s needs. Connect with Heather on LinkedIn.com
257 East 200 South • Suite 1100 Salt Lake City, Utah • 84111 www.chrisjen.com • 801-323-5000
26 | Salt Lake Realtor ® | March 2017
Beware of the Flip (continued) gleaming boards, and dated plumbing may be left as long as faucets work and water pressure seems okay, Captain said: “They don’t want to kill the deal, but won’t go above and beyond. They also know that most buyers reach a point where they want to be done looking and are happy to focus just on what’s new and pretty.” 4. Hire a certified home inspector Even if the flipper says the home was preinspected, advise buyers to bring in their own expert to avoid surprises later. But even home inspectors can miss signs of problems beyond the surface, Lesh said. “Perhaps water wasn’t run long enough during the inspection to find out that pipes hidden behind newly tiled walls are corroded,” he says. A good inspector will follow up on possible trouble spots — say, a wall that sounds hollow and may be lacking solid backer board and studs — with requests for more information. “We might ask, ‘What’s going on here?’ We won’t rip off the wall, but will request receipts to show work was done properly.” Inspection fees typically vary by a home’s price, size, and age. Lesh charges between $650 and $700 for a 15-year-old $500,000 house. Cultivate a list of inspectors you trust, and give it to buyers so they can choose the one they want to work with. 5. Bring in additional specialists Certain systems warrant calling in a skilled expert. Glen Gallas, vice president of operations for the Mr. Rooter franchise based in Waco, Texas, advises having a plumbing inspection even if all seems perfect. “With today’s technology, a licensed plumber can do a video camera inspection of the main sewer line to see if there are mechanical defects in the pipe, which most home inspectors don’t see,” he said. “There might be a small leak in the line from roots growing, but it could take several seasons for them to be large enough to cause problems, and that could be long after the purchase. By then, [repairs would] also be more expensive,” he said. An average plumbing inspection ranges from $150 to $400. In the case of electrical work, a new junction box may suggest all’s well, but
that doesn’t mean wiring was brought up to code, said Keith Pinkerton, owner of a Mr. Electric franchise in Huntsville, Ala. “Houses built in the late 1960s and early ’70s often were wired with aluminum, which was outlawed, and copper was required. But some might not know because they’re behind walls. We pull off the panel cover and look,” he said. Some buyers may be content waiting to hire an expert only if the general home inspector picks up on problems such as foundation cracks that could reflect structural defects. At that point, a structural engineer can determine the seriousness of the problem. And many home owners find that it helps to bring in a structural engineer in cases where a house is very old since more problems may lurk beneath floors, below floors, between walls, and above ceilings. 6. Avoid legal glitches Before buyers sign on the dotted line, be sure a lawyer has checked that there are no legal problems with the transfer of ownership, advises Alan Doran, executive vice president and general counsel with OneTitle National Guaranty in New York. All kinds of issues may arise when buying a property that has been flipped, he warned: “For example, if sellers acquired a property through a short sale, they need to obtain detailed information on the short sale to ensure that both transactions comply with state regulations and the original lender’s short-sale requirements,” Doran said. There may also be a requirement that the flipper owned the property for a minimum amount of time before selling, and proofs of payment of liens must be verified, he added. With all this information in hand, your buyers can decide whether a flip is still worth buying, particularly if the seller won’t deduct estimated repair costs or fix problems. But, as Captain noted, if a flip passes muster, it may be just as desirable as any other purchase: “What difference does it make if a flipper made money in a short time if the buyer finds a wonderful home?” Reprinted from Realtor® Magazine Online, August 2016, with permission of the National Association of Realtors®. Copyright 2016. All rights reserved.
FROM GOOD TO GREAT COTTONWOOD
DRAPER
DRY CREEK
SOUTH JORDAN
JORDAN
LEHI
LONE PEAK
MURRAY
REDWOOD
OREM
SOUTH VALLEY
SPANISH FORK
ST. GEORGE
BEAR RIVER VALLEY
BRIGHAM CITY
BOUNTIFUL
FOOTHILL
HIGHLAND DRIVE
HILL FIELD
HILL FIELD II
SALT LAKE CITY CENTER
SOUTH OGDEN
HOME OFFICE
2016 Lender of the Year for Utah Housing Retail Loans 2016 Best of State in Utah for Mortgage Banking www.AcademyMortgage.com | (801) 233-3700
Corp State Lic #MLCO-5491140 | Corp NMLS #3113 | Equal Housing Lender Source: www.bestofstate.org/publications/index.html - Page 37 | MAC217-1442840
We are proud to recognize the achievements of our 2016 Coldwell Banker Award recipients.
SHELLY TRIPP TEAM
KATHRYN/DON
JIMMY WU TEAM
Small Team Legacy VALLEE TEAM Large Team Legacy 1-3 Team Members Small Team - New Affiliates 2-4+ Team Members South Valley Park City Union Heights
SUGAR HOUSE
OGDEN
Top Office Craig Lelis, Manager
UNION HEIGHTS
Top Office Brett Naisbitt/Jared Payne, Managers
Top Office Brian Gottfredson/ DeAnna Dipo, Managers
TEAM SCHLOPY
KAREN KAGIE
LINDA HARDMAN & MELANIE LILYQUIST
Large Team New Affiliate Park City
Customer Service Award Layton
Customer Service Award Sugar House
LIZ SLAGER
TEAM SCHLOPY
SHANE NORRIS
Top Individual Agent Salt Lake
Top Team Park City
Distinguished Service Award Corporate
STACEY STALEY
President’s Award Corporate
KRISTY DIMMICK
Rookie of the Year Orem
INTERNATIONAL PRESIDENT’S PREMIER
LIZ SLAGER Salt Lake
JIMMY WU Union Heights
SHELLY TRIPP South Valley
ROBYNN ECCLES Union Heights
MIKE LINDSAY Union Heights
INTERNATIONAL PRESIDENT’S ELITE
SALLY DOMICHEL
Union Heights
DAWN HOUGHTON
TRICIA VANDERKOOI
Sugar House
Union Heights
CHARLOTTE KORNIK/ LESLIE NEEBLING
Sugar House
CAD/KARRIE CAULEY
Union Heights
JEFF NEAL
DAN NIX
South Valley
KIM CHATTERTON
Station Park
Station Park
TRACY BURTON
Salt Lake
PLATINUM SOCIETY Mony Ty Gary Brown Jim & Susan Davis Lana Barlow KK & Lee Chaplin Earlene Dunn David Haws
Salt Lake Salt Lake Salt Lake South Valley South Valley Station Park Station Park
Amber Sayes Duane Hansen Teresa Farley Tracy Parker Sara Maschoff-Timken Marsha White, Melany Flory, Pam Phillips
Station Park Station Park Station Park Station Park Sugar House Sugar House
Sandra Sweetland Serra Lakomski Janene Ihler Laurel North Olga Brunjes Heidi Jorgensen Linda Pugmire
Sugar House Sugar House Sugar House Sugar House Sugar House Sugar House Union Heights
Linda Mascher Pam & Elliot Abbott Ann Reid John Park Steve Brown Les Ellison & Lindsay Nelson
Union Union Union Union Union Union
Heights Heights Heights Heights Heights Heights
GOLD SOCIETY Michele Richards Ruth Andersen Christina Chen Mavis McAffee John Smuin
Salt Salt Salt Salt Salt
Lake Lake Lake Lake Lake
Kristin Schmidt Breck Nicolodemos Larry Larsen Jeff Geer Dawn Dalby
Salt Lake South Valley South Valley South Valley Station Park
Dottie Burnham & Robynn Allen Deborah McFarlene Joe Grygotis Mike & Ashley Ellis
Station Park Sugar House Sugar House Sugar House
Matthew Haws Gina Koziatek Brent Davis Russ Klein Kevin West
Sugar House Sugar House Sugar House Union Heights Union Heights
Lisa Clayton Zac Eldridge Diane Gates
Union Heights Union Heights Union Heights
©2017 Coldwell Banker Real Estate LLC. All Rights Reserved. Coldwell Banker® is a registered trademark licensed to Coldwell Banker Real Estate LLC. An Equal Opportunity Company. Equal Housing Opportunity. Each Coldwell Banker Residential Brokerage Office Is Owned And Operated by NRT LLC. Real estate agents affiliated with Coldwell Banker Residential Brokerage are independent contractor sales associates and are not employees of Coldwell Banker Real Estate LLC, Coldwell Banker Residential Brokerage or NRT LLC.
INTERNATIONAL PRESIDENT’S CIRCLE
JANICE SMITH Union Heights
FRANCES HAYS Sugar House
LYNN BUTTERFIELD Union Heights
JACKIE NICHOLL & KRISTI DURRANT Union Heights
SCOTT ROBBINS Union Heights
CARTER LOWRANCE & JULIE LIVERS Sugar House
ALLISON REEMSNYDER & MOLLY JONES Salt Lake
JOEY SUTORIUS Salt Lake
BRAD & LYNNETTE ROSE South Valley
BRUCE KIPP Salt Lake
BRIAN CLINGER Salt Lake
KATIE OLSEN Union Heights
TODD FELD South Valley
KEN & ANN MURDOCK South Valley
JAMIE SACKS Union Heights
BRIAN CARK Union Heights
BECKIE & GARRETT MEISENHEIMER South Valley
JENNIE FERGUSON Sugar House
LINDA HARDMAN & MELANIE LILYQUIST Sugar House
EDDIE PRATT South Valley
ALICIA CONNELL Station Park
DIANE ALLAN Station Park
CHERYL LYON South Valley
NEIL GLOVER Sugar House
BRAD KURTZ Station Park
CHRISTINA DALTON Sugar House
KIM FISH Union Heights
DAWNENE BUNKALL Station Park
JENNIFER BECK Sugar House
LORI KHODADAD Union Heights
LEEANN SULSER Station Park
JANET MARSHALL & BONNIE SACKETT
RONNA CHRISTIAN Union Heights
Salt Lake
JILL ALLSOP Station Park
AUDREY MONSON Sugar House
JULIE RUSSELL Station Park
KIM STEVENSON & ZORINA PHILIPPS Station Park
TAMMY STONE Union Heights
SUSAN DICKSTEIN Sugar House
BEN WALLER Sugar House
DAN & LINDA MANDROW Union Heights
JEFF TOPHAM Union Heights
TED & ROSALIE PAYNE Salt Lake
INTERNATIONAL DIAMOND SOCIETY
CHRISTINA & KURT SCHMIDT Union Heights
MICHELLE GILVEAR Sugar House
DALIA & CHAD COLE South Valley
RON THRAPP South Valley
CARI JOHNSON Station Park
MARILEE INMAN Station Park
INTERNATIONAL STERLING SOCIETY
MATT & IDA WILSON South Valley
TONI CARTER Sugar House
PAULA SHAW Salt Lake
TRENT PHIPPEN Sugar House
MARSHA ELMORE Salt Lake
SALLY BEAGLE South Valley
SCOTT PIRRAGLIO Salt Lake
JON NEESE Station Park
LAXMI CONNELLEY Salt Lake
LAURA FIDLER Union Heights
HANNAH CUTLER Union Heights
ROBYNN MASTERS Salt Lake
CHUCK NEVE Sugar House
KATHRYN ELLIOTT Station Park
MICHELE FRANKS Sugar House
CLAYTON MITCHELL Union Heights
STACIE KIMBERLY Salt Lake
CODY STRATE South Valley
SUSAN YOSHIKAWATORRES Station Park
DAN TAYLOR South Valley
KAMI GARNER Station Park
KYLE CHRISTENSEN Union Heights
SUZIE BENVEGNU Union Heights
LYNDA COLEMAN Sugar House
© iofoto / Adobe Stock
Owners Are Spending More on Remodeling Expenditures by homeowners over age 55 are expected to increase by nearly 33 percent by 2025 By Realtor.com
B
aby boomers may be sparking a remodeling boom. Homeowner spending on remodeling projects is expected to see steady growth through 2025, according to Demographic Change and the Remodeling Outlook, released by Harvard Joint Center for Housing Studies. Older owners are expected to make up the majority of those spending gains over the coming years too as they
30 | Salt Lake Realtor ® | March 2017
adapt their homes to be able to age in place. Expenditures by homeowners over age 55 are expected to increase by nearly 33 percent by 2025, which will account for more than three-quarters of total gains over the next 10 years, according to the JCHS report. “A disproportionate share of growth over the coming decade will be among older owners, minority owners, and households without young children, groups that traditionally spend less on home improvements,” the report noted. The residential remodeling market, which includes spending on improvements and repairs by homeowners and rental property owners, zoomed to an all-time high of $340 billion in 2015. That surpassed the prior peak set in 2007. Remodeling improvements are expected to increase 2 percent per year, on average, through 2025, after adjusting for inflation, according to the JCHS report. “With national house prices rising sufficiently to help owners rebuild home equity lost during the downturn, and with both household incomes and existing home sales on the rise, we expect to see continued growth in the home improvement market,” said Kermit Baker, director of the Remodeling Futures Program at the Joint Center for Housing Studies. Rising home prices are encouraging homeowners to reinvest in their homes. But the increase in prices and mortgage rates are making it more difficult for younger households to make improvements and repairs, the report notes. Still, millennials are expected to take on more remodeling projects over the next decade, particularly as they buy up older, more affordable homes that are in need of renovations. “Despite these challenges, the remodeling industry should see numerous growth opportunities over the next decade,” said Chris Herbert, managing director of the Joint Center for Housing Studies. “Strong demand for rental housing has opened up that segment to a new wave of capital investment, and the shortage of affordable housing in much of the country makes the stock of older homes an attractive option for buyers willing to invest in upgrades.” The increase in remodeling will likely spur growth within specialty niches, such as those focused on energy efficiency, environmental sustainability, home automation, and healthy homes. Source: “Improving America’s Housing 2017: Demographic Changes and the Remodeling Outlook,” Harvard University’s Joint Center for housing Studies (2017)
We are proud to recognize the 2016 Salt Lake Board of Realtor Award recipients.
REALTOR OF THE YEAR DEANNA DIPO Union Heights
SMALL SALES TEAM OF THE YEAR
ROOKIE OF THE YEAR
COMMERCIAL REALTOR OF THE YEAR
SHELLY TRIPP TEAM
BENJAMIN BARBER
KYLE CHRISTENSEN
South Valley
GOLD HALL OF FAME
Union Heights
Station Park
Union Heights
PLATINUM HALL OF FAME
SCOTT ROBBINS
JILL ALSOP
SALLY DOMICHEL
Layton
LORI KHODADAD Union Heights
Sugar House
CHERYL LYON
DAN NIX
South Valley
Station Park
JANICE SMITH
SHELLY TRIPP
Union Heights
COLDWELLBANKERHOMES.COM
DAWN HOUGHTON
South Valley
TRICIA VANDERKOOI Union Heights
Union Heights
DISTINGUISHED SERVICE
DEANNA DIPO
LINDA GEER
CRAIG LELIS
JOHN LUCKY
Union Heights
Sugar House
JAMIE SACKS Union Heights
South Valley
Union Heights
ROSANNE TERRY Union Heights
© rolffimages / Adobe Stock
Working Through Clients’ Unease When uncertainty about the future sets buyers or sellers on edge, you can help restore their sense of control by being more of a consultant and less a salesperson. By Graham Wood
M
ore of your clients these days might be feeling like Dan and Lorena Schoenfeld of Fort Lauderdale, Fla. Last year, the couple found a three-bedroom condo with all the features they wanted—and the motivated seller was willing to accept $100,000 less than comparable units were selling for in the luxury building. And yet they were reluctant to buy. “We were worried about the economic state of the U.S. We didn’t think the value of the condo would hold up into the future,” admited Dan Schoenfeld, 35, who works for the investment arm of a national foundation. “People have selective memories about the last housing bubble,” Schoenfeld said. “They don’t think it can happen again.” But for those personally affected—and the Schoenfelds count themselves in those ranks—the unease can be acute. When the housing market tanked in 2008,
32 | Salt Lake Realtor ® | March 2017
the Schoenfelds’ condo lost a third of its value. In 2010, they were able to rent out the unit, and they too became renters, moving to an area where they hoped to buy again someday. But they remained deeply conflicted about making a purchase. Their agent, Samantha DeBianchi, responded with support, solid facts, and patience. Eventually, they bought the $535,000 condo, realizing that the record-low mortgage rates available at the time wouldn’t last. A majority of both buyers and sellers say now is a good time to be in the market, according to the National Association of REALTORS®’ quarterly HOME Survey. However, buyer anxiety ticked up in 2016. Whether because of a negative past experiences or fears about the future, fewer buyers in the fourth quarter said it was a “good time to buy”—70 percent, compared with 75 percent in the first quarter of 2016. The fourth quarter
SOUTH OGDEN
Exciting new home communities LAYTON
84
ACROSS THE WASATCH FRONT KAYSVILLE
80
We’re building personalized new homes starting from the mid $200s through the low $400s in prime locations, WOODS CROSS
including Lehi, West Jordan and Herriman. Bring your clients by for a tour today! 80 SALT LAKE CITY AIRPORT
80
15
SALT LAKE CITY
DOVER 215
GREAT SALT LAKE
HERRIMAN Anthem Park masterplan
80
89
1. Acadia Park From the upper $200s 40
80
WEST VALLEY
80
138
36
11 1 3 2
2. Arches Park From the low $300s
215
154
WEST JORDAN
Bangerter Highway
STANSBURY PARK
Bacchus Hwy./SR-1 11
9
PARK CITY
215
3. Yukon Park From the upper $300s
15
189
6
SANDY
SOUTH JORDAN
LEHI
HERRIMAN TOOELE
RIVERTON DRAPER
HEBER
4. Newman Ranch From the mid $300s
154
BLUFFDALE 68 15
92
LEHI
5
199
SARATOGA SPRINGS
EAGLE MOUNTAIN 36
73
7
5. River Park Coming soon! From the low $400s
DEER CREEK RESERVOIR
4
189
145 73
92
PLEASANT GROVE 89
8 UTAH LAKE
189
RIVERTON 6. Royal Farms From the low $400s
10
68 15
SARATOGA SPRINGS 7. Fox Hollow From the upper $200s 8. Ironwood From the mid $300s STANSBURY PARK 9. Picket Lane From the mid $200s VINEYARD 10. The Maples at Homestead From the upper $200s WEST JORDAN 11. Three Forks From the low $300s
PROVO
Visit RichmondAmerican.com or call our Homebuyer Resource Center at 801.545.3429 for more information. Prices, specifications and availability are subject to change without notice. Actual homes as constructed may not contain the features and layouts depicted and may vary from image(s). ©2017 Richmond American Homes, Richmond American Homes of Utah, Inc. (866.400.4131).
survey was conducted after the Nov. 8 election, but the data reflects a steady decline over the year rather than a reaction to the election results. And although seller confidence increased steadily over 2016, more than a third—38 percent in the fourth quarter—said it wasn’t a good time to sell. So how do you set jittery clients at ease?
empathy. Listen to their fears. Understand what they’re comfortable with and what they’re not. “The antidote to anxiety is control,” said Kit Yarrow, a San Francisco–based consumer psychologist and author of Decoding the New Consumer Mind. That comes from knowledge, transparency, and actually ceding control; you can achieve all three with clear communication. Start with knowledge. What’s standard operating procedure for you may baffle or upset your clients. For example, many consumers instinctively find the fine print in mortgage and sales documents manipulative, Yarrow said. Plain-language explanations can reduce their skepticism. There’s comfort for you, too, in knowing your clients understand what they’re agreeing to. Yarrow advises communicating visually as much as possible, using graphs and charts to present housing data or videos to highlight a home’s attributes. “The internet has changed our brains,” Yarrow said. “We process information faster and at a more superficial and visual level.” Clients trust information when they can see the story it’s telling them.
The ‘Antidote to Anxiety’ Mental health experts say trying to downplay clients’ feelings or convince them that they’re being irrational is the wrong approach. Instead, try
Share Your Expertise and Your Story The worst thing you can do is talk reluctant buyers or sellers into something they’re not ready for. That’ll surely come back to bite you. But a
Image licensed by Ingram Image
Congratulations 2 0 16
TOP P ROD UCI NG ONSITE AGENTS
1st Place
2nd Place
3rd Place
4th Place*
5th Place
48 Home Sales
47 Home Sales
46 Home Sales
43 Home Sales
36 Home Sales
* TOP DOLLAR PRODUCER ($24,757,107.00)
Sandy Ewing
John Dowdle
Kari Williams
Doug Schwartz
Adam Frenza
SEGO HOMES
DESTINATION HOMES
HOLMES HOMES
RAINEY HOMES
DAVID WEEKLEY HOMES
801.436.3855
801.317.8906
801.896.9002
801.317.8892
801.885.4208
Homes from the $100’s to over a Million for all life stages · daybreakutah.com 34 | Salt Lake Realtor ® | March 2017
Congratulations and thank you to Salt Lake City’s top agents! We are proud to partner with the area’s elite realtors, and this month we salute their award-winning performance in 2016! At Guaranteed Rate, we know that happy referral partners are the key to growing our business. We created the World’s First Digital Mortgage so that your clients can buy their homes with speed and ease. And when they close faster, you get paid faster. TY PENNINGTON TV HOST
Let’s talk today about growing our businesses together!
Julia G. Borst SVP, Divisional Sales Manager 6900 South 900 East, Suite 150 • Midvale, UT 84047
O: (801) 890-7660 x7660 C: (801) 362-7159 Julia.Borst@rate.com Rate.com/juliaborst
Julia G. Borst NMLS ID:275440, LO ID# UT - 5495305 - 7495184 • NMLS ID #2611 (Nationwide Mortgage Licensing System www.nmlsconsumeraccess.org) • Utah - Licensed in UT: Utah-DRE Mortgage Entity License #7495184 & Utah-DFI Residential First Mortgage Notification – Utah Department of Financial Institutions
little well-placed reassurance that you understand their concerns, not just as a professional but as a consumer, can go a long way. Firsthand accounts of why you bought, sold, or rented out a house can demonstrate your knowledge of the local market and help steer clients away from poor buying or selling decisions, said DeBianchi, broker-owner of DeBianchi Real Estate in Fort Lauderdale. She relays to clients her experience buying a house for $550,000 in 2014, selling it for $805,000 last year, and then buying down for $485,000 in an up-andcoming neighborhood while saving the rest of her proceeds. “My clients may not choose to do exactly what I did, but when I tell them [my story], they can see I know what I’m doing,” DeBianchi said. Clients’ natural reaction to your advice may be resistance. Don’t take offense. Again, no one wants to be manipulated or “sold” on something. Brad Allen, CRS, broker-in-charge at The ART of Real Estate in Columbia, S.C., talks with many relocating clients from areas of the country that were devastated by the housing crash. “You have to let people absorb what’s going on around them and come to terms with it,” he said. “I’m just real with them, and I’m not afraid to talk about it if it’s not their time to move. Our motto is: Lay out all the options and let the client choose.”
Be Their Partner, Not Their Leader Ay, there’s the rub. You have goals, after all, and it can be tempting to swing into sales mode. But ceding control to your clients means looking at your role in a different light, said Alexis Bolin, CRS, SFR, broker-associate at ERA Legacy Realty in Pensacola, Fla. She suggests thinking of yourself as a consultant instead of a salesperson. “I believe my job is to ask questions of my clients more than to give answers they didn’t ask for. I don’t tell them what I think they should do,” Bolin said. Thoroughly explaining each option available to your clients will help them feel like they’re not making a choice blindly. The key is to be a “quiet authority,” Yarrow said. Stress your knowledge and ability in a gentle way, which lets your customers know that even though they have the power in the transaction, you’re their backup. “[Consumers] want to have all this control, but they are secretly relieved to know someone can take the reins if they can’t handle it,” she said. In the end, “they don’t always want as much power as they think they do.” Reprinted from Realtor® Magazine Online, January 2017, with permission of the National Association of Realtors®. Copyright 2017. All rights reserved.
Congratulations Pattie! FOR YOUR SUPERIOR SERVICE TO THE UTAH REAL ESTATE MARKET
North American Title would like to congratulate Pattie DeNunzio on being the company’s #1 marketing/sales representative in the country for 2016. Pattie, you are a Rock Star! We want to thank you and your amazing team for all your hard work. Call on the experienced team at North American Title to assist with your next transaction.
Union Park Branch
6965 Union Park Center Suite 240, Building UP7 Cottonwood Heights, UT 84047 t: 801.566.3066 f: 801.770.2056 www.nat.com/Utah
PATTIE DENUNZIO
Account Executive e: pdenunzio@nat.com c: 801.414.5149 www.nat.com/PattieDeNunzio
©2017 North American Title Group, LLC and its subsidiaries. All Rights Reserved. North American Title Group, LLC and its subsidiaries are not responsible for any errors or omissions, or for the results obtained from the use of this information. North American Title Company and related design and Like Clockwork are registered Service Marks of North American Title Group, LLC or its corporate parent. | UT17-10540 R 2.13.17
36 | Salt Lake Realtor ® | March 2017
© memo / Adobe Stock
How Teams Beat Single Agents at Marketing The real estate business has become increasingly complicated for individual agents. By Megan Spray
T
he real estate business has become increasingly complicated for individual agents. Being responsible for all aspects of your business — including administrative duties, lead generation, face time with clients, meetings, home tours, and more — consumes all of your time. Nearly half of all agents, including those who do not intend for real estate to be a full-time job, report working 40 hours or more per week, according to real estate digital marketing firm Placester. Undoubtedly, that’s why more agents are opting to join or create real estate teams — so the flow of the real estate process doesn’t rest on one person’s shoulders, thereby reducing chances of disruptions for clients. So what can teams do better than individual agents? Here are some points to consider.
Take Digital Advertising to New Heights One of the most economical methods for any practitioner to drive leads is pay-per-click advertising via Google AdWords, banner ads, and mobile ads. PPC charges you only when a
38 | Salt Lake Realtor ® | March 2017
visitor physically clicks on an ad, making it costeffective to narrowly target ideal buyers, sellers, and home owners. However, it is important to keep in mind that PPC’s effectiveness depends on market expertise, and that’s where teams have a significant advantage over individuals. Team members can complement the strengths and weaknesses of each other no matter what they are. Teams will be well-rounded in their skills if the team leader made astute hiring decisions. With teams, leads that are generated via PPC can then be distributed to members for follow-up based on their expertise, availability, and criteria. Developing a digital advertising message can take hours and requires close monitoring several times each week to be successful, including testing different strategies, changing keywords, and redistributing funds to target different markets. Teams have a clear competitive advantage over individual agents because they have more hands on deck to appropriately follow up on conversions and manage campaigns on a regular basis.
Service Directory Home Inspection CRITERIUM-BERNHISEL ENGINEERS 801-466-0931 Scott Bernhisel, PE, MBA Professional Engineer
• Comprehensive Inspections • Expert Testimony • Diagnostics • Structural Repair & Design • Electrical, Mechanical, Roofing • Maintenance Planning • Environmental Assessments
TO ADVERTISE IN THIS SERVICE DIRECTORY PLEASE CALL MILLS PUBLISHING, INC.
801-467-9419
Exceeding ASHI Standards
Capacity to Expand Social Media Engagement Like PPC, social media requires consistent updating for it to be successful. Many individual agents simply cannot carve out the time in their weekly schedules it takes to market effectively on social media. With dedicated team members accountable for keeping social media up and rolling, teams have a larger benefit over individual agents who must manage channels on their own. Teams aren’t just capable of posting more often; in fact, the real estate industry had the highest frequency of posting on social media among several business types — but earned the lowest engagement rate, according to HubSpot’s 2015 Social Media Benchmarks Report. Real estate professionals need to provide more relevant content to their audience, and unlike individual agents, teams can distribute more applicable thought leadership, industry news, and personal content based on multiple members’ expertise. Power to Leverage Multiple Spheres Real estate is a relationship-driven business, and tapping into a sphere of influence is the oldest and most effective way to drive leads. All agents, no matter whether they’re individual or part of a team, have a sphere of influence. The difference with teams, however, is that it’s easier for agents to consistently mine and build their spheres because they’re no longer responsible for the entire sales process. In team environments, one agent may help a buyer sign with the team, and then hand them over to another agent to begin setting up showings. This ultimately allows all team members more time to go back out and work their sphere to bring in new leads. With every team member working their sphere at the same time, real estate teams increase their chances of consistently obtaining and converting leads over individual agents.
40 | Salt Lake Realtor ® | March 2017 8/26/16 3:52 PM
Adeptness to Own Third-Party Sites Every real estate agent has heard of realtor. com®, Zillow, and Trulia. These sites can provide quick ROI with minimal effort because a majority of buyers and sellers who use them have already spent time searching and are ready for immediate action. A common misconception is that teams should not worry about third-party websites because individual agents use them the most, but no team should ever rule them out. Today’s third-party sites rely more on payto-play opportunities, and teams have more revenue to invest than individuals. But the biggest advantage for teams using third-party sites, however, is timeliness. Contacting a lead within the first five minutes makes conversion nine times more likely. An individual agent who is at a showing may not be able to step away and contact a lead right away. Teams, on the other hand, often have dedicated inside sales associates doing initial lead contact, thereby guaranteeing timely responses. Proficiency to Go All In With Farming Even for teams, farming a certain neighborhood is incredibly time-consuming (it will likely take a year before to see results) and expensive (think about costs for mailers, creating websites, attending events), and it has the lowest success rate of all lead-driving tactics. However, teams are more likely to succeed at it. Farming is a market-share play. Teams are more prepared to approach it with the mindset of “Together, we are going to dominate this area.” Teams that farm are also at an advantage because they can have multiple members with varying expertise and can more frequently be out and about in the community. For instance, a successful team can take the time to put holiday flags out at every house in their farming area for Fourth of July or be in attendance at local festivals and events. Individual agents are not scalable, making it nearly impossible to successfully complete these tasks. Though all agents can use time-tested marketing tactics, their time-consuming nature becomes unmanageable to handle alone. With teams, agents get the best of both worlds when marketing for leads: the knowledge and manpower as well as the expertise of multiple agents to handle all of the logistics. This ultimately produces better results and showcases why traditional and digital marketing methods work better for today’s real estate teams. Reprinted from Realtor® Magazine Online, January 2017, with permission of the National Association of Realtors®. Copyright 2017. All rights reserved.
Housing Watch Home Sales Fall in January as Limited Inventory Restricts Buying Options
A
lack of housing inventory and extreme weather dampened January home sales. For the month there were 922 closings (all housing types) in Salt Lake County, down 3 percent compared to 948 homes sold in January 2016. Davis County saw home sales fall 9 percent in January year-over-year. There is only a 2.7-month supply of housing inventory in Salt Lake County based on sales trends over the past year. An inadequate supply of housing inventory is making it difficult for buyers. In addition, potential sellers are reluctant to list their homes for sale until they find a home they can purchase. The median home price in Salt Lake County in January climbed to $273,801, up 14 percent compared to a median price of $240,000 in January 2016. In Davis County, home prices jumped to $257,500, a 14 percent increase from a year earlier. Properties in January across Salt Lake were typically on the market for 29 days, up from 28 days a year ago. Nationally, total existing-home sales in January, which are completed transactions
6
3
Salt Lake County Sales (all housing types) Year-Over-Year (Down 3%)
948 42 | Salt Lake Realtor ® | March 2017
922
that include single-family homes, townhomes, condominiums and co-ops, were 3.8 percent higher than a year ago (5.48 million). NAR President William E. Brown, a Realtor® from Alamo, Calif., cautions about another source that could possibly drag down inventory for would-be buyers in coming months. “Supply and demand imbalances continue to be burdensome in many markets, and now Fannie Mae is supporting a Wall Street firm’s investment in single-family rentals,” he said. “This will only further hamper tight supply and put major investors in direct competition with traditional buyers. Instead, the GSEs should lower overly burdensome fees (link is external) and help qualified borrowers become homeowners.” All-cash sales across the nation were 23 percent of transactions in January, up from 21 percent in December but down from 26 percent a year ago. Individual investors, who account for many cash sales, purchased 15 percent of homes in January, unchanged from December and down from 17 percent a year ago. Fifty-nine percent of investors paid in cash in January.
Salt Lake County Median Price (all housing types) Year-Over-Year (Up 14%)
$240,000
$273,801
2 - C OLOR
1 Salt Lake County Days on Market (all housing types) Year-Over-Year (Up 4%)
2 29
5
Davis County
Median Price (all housing types) $257,500 Year-Over-Year (Up 14%)
$225,000
Pending Sales (Up 8%)
1,228
1,136
28
Sales $
Salt Lake County
4
Sales
Davis County Sales (all housing types) Year-Over-Year (Down 9%)
265
291
March 2017 | Salt Lake Realtor ® | 43
REALTOR® Connections
© julien tromeur / Adobe Stock
New Sign Ordinance in South Jordan Marcus Jessop, government affairs director, recently helped craft a new sign ordinance in South Jordan City that eliminates stickers and permits, previously required for all off-site real estate signs. The ordinance also reduces the retrieval fee charged after signs are confiscated. “I wanted to thank my predecessor, Justin Allen, the Government Affairs/RPAC Committee, the entire Salt Lake Board of Realtors® family, the South Jordan City Council/Planning Commission and their staff for helping to successfully pass changes to the South Jordan sign ordinance last month,” Jessop said. “The ordinance change was a great win for our Board and our industry. Thank you for all your help!”
On the Move IMPOWER Real Estate announced Keith Callister has opened the IMPOWER Intuition Branch and Troy Hodell has opened up the IMPOWER Keith Callister Ninja branch. Both of these brokers bring a wealth of experience, knowledge, and enthusiasm to the team! IMPOWER also welcomes the following agents: Stratton Burns, Christine Sadira, Brandon Brady, Jennifer Taylor, Marlys Jackson, Sunshine Ma’e, Shana Schaller, Jeri McKendrick, Dawn Talbot Southwick, Lisa Waters, Monico Segura, Ralph Bohn, Jr., Justin Rogers and Jana Priest. Equity Real Estate would like to welcome the following to the team! We’re excited to be working with each and every one of these amazing individuals! Nathan Harris, Kelli Cherrington, Michael Yoo, Timothy Aguilar, Coy Thompson, Adam Kendall, Allison Fresh, Marc Richards, Deeann Hansen, Marvin Vides, Tiffany Held, Erv Weiler, DelRay Hammons, James Dupras, Daniel Tovey, William Sandberg, Kimberly Thurman, Carolina Stockwell, Travis Giguere, Curtis Fergus, Jill Griffey, Aaron Davidson, James Crop, Lacy Hardman, Jamie Jackson, Shawn Johnson, Jason Asplund, Clarisa Hind, Maryann Hunwick, Andrew Black, Jeremy Hansen, Zach Griffith, LeeAnn Wood, Gary James, Madison Opfar, Allen Pasela, Carmen Brown, Michael Tenney, Desaray Lopez-Montiel, Paul Ostler, Candice Rigtrup, Sarah Jense, Debrah Rice, George Wright, Jill Hartey, Peggy Lowe, Jennifer Atwood, Katherine Campbell, Jerry Hicks, Charity Laser, Marie Brock, Ali Zadeh, Carrie Murphy, Jon Barney, Abilenn Hansen, Bobbie Gallup, Moli Chen, and Nicholas Porter. Keller Williams Salt Lake City announced the following new Realtors® have joined its office: Armon Aarabi, Sebastian Varga, Charity Johnson, Mason Holmes, Jennifer Salazar, Jereme Thaxton, Ian McDonald, Sam Robinson, Saxon Petersen, Kaylee Jenkins, Kristin Buta, Tara Horton, Greg Jorgenson, Michelle Sawyer, Chris Reed, Alysha Reed, Stephanie Chou, and Rachel Stapley.
44 | Salt Lake Realtor ® | March 2017
Leadership. Let us show you how it’s done. #1 Office in the World for CENTURY 21*
GRAND CENTURION® Producers
Commercial
JUSTIN UDY
Cottonwood Heights
JOSH JOHNSON Cottonwood Heights
KURT MATZ
Cottonwood Heights
DOUBLE CENTURION® Producers
JONA GAMBOA Cottonwood Heights
Visit us at www.c21everest.com
AUSTIN CALES Cottonwood Heights
BRIAN & RUTHANNE NOEL Cottonwood Heights
*#1 units sold #1 GCI out of 6900 CENTURY 21 offices globally.
CENTURION® Producers
BRYAN BURNETT
KODY WATTS
DAVE PARKER
DOUG CARY
JESSICA TERRY
DAREN & HEIDI CASTAIN
JOHN & LESLIE THORUP
JOHN HUNTER
PHILIP HARVEY
MIKE COTTLE
AARON OLDHAM
JEREMY BACK
BRENDA LEE JONES
CHASE WATTS
AMY CLARK
NIKKI NUNEZ
AARON RICHARDSON
KYLE & TAMMY JONES
JOANNA WILLIAMS
CODY & MARTHA EMERY
DEANNA HASKETT
JEFF LEGER Centerville
Cottonwood Heights
LIEU TRAN
ALMA & JENNIFER MERRILL
SHANE SULZ
AMY LASTER-HAYNES
BRYAN MCKINNON
JECHELLE SECRETAN
St. George
Cottonwood Heights
Centerville
Cottonwood Heights
Cottonwood Heights
Orem
Cottonwood Heights
Orem
Centerville
Centerville
Orem
Cottonwood Heights
Cottonwood Heights
St. George
Cottonwood Heights
Orem
Cottonwood Heights
Cottonwood Heights
Cottonwood Heights
Centerville
Orem
Centerville
Cottonwood Heights
Cottonwood Heights
Orem
Cottonwood Heights
WINDERMERE REAL ESTATE IS PROUD TO SAY
CONGRATULATIONS! TO OUR BEST OF 2016 WINNERS
TYLER PARRISH Salesperson of the Year Recipient
LORI HENDRY & LISA WOODBURY Medium Sales Team of the Year Recipient
JONAH HORNSBY Commercial Realtor® of the Year Finalist
JAN LOWE
CATHERINE SNEYD
SCOTT STEADMAN
SEAN STEINMAN
LANA AMES
Platinum Hall of Fame
Platinum Hall of Fame
Platinum Hall of Fame
Platinum Hall of Fame
Gold Hall of Fame
JARED BRYSON
CODY CHAMBERLAIN
DARLENE DIPO
BRAD HANSEN
SHIRLEY JACOBSON
Gold Hall of Fame
Gold Hall of Fame
Gold Hall of Fame
Gold Hall of Fame
Gold Hall of Fame
MARVIN JENSEN
GRADY KOHLER
CHAD RAWLINS
JORDAN B. SMITH
LISA JUNGEMANN
Gold Hall of Fame
Gold Hall of Fame
Gold Hall of Fame
Gold Hall of Fame
Distinguished Service
SUGAR HOUSE | UNION PARK | LAYTON | PARK CITY | COALVILLE