Total eBusiness Enterprise eService Advantech utilizes company-wide Siebel CRM software to enhance and increase the efficiency and quality of customer services. Our business partners and customers can access our services and information by multiple channels at their convenience and requirements. The Siebel system not only provides better service but also serves as a knowledge center throughout the entire company.
Siebel Sales, Field Service
e-Channel
Front Office CRM
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Sales
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Services
Back Office ERP
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Finance
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Logistics
EAI
Customers
Call Center
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Marketing
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Production
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Knowledge Base
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Distribution
Personalized B2C
Internet Customer Service Advantech offers Internet support through our e-Service
For repair service, Advantech designed an e-RMA system
system. This browser-based service provides customers
for online repair service. Customers can access this system
with help, no matter their location. This system integrates
to handle RMA cases, apply for an RMA number and
various databases, such as a knowledge database,
arrange the details of returning the product to the closest
product information, BIOS/manuals/utilities downloads,
Advantech support center. Customers can go online,
technical document reference and troubleshooting
track and expedite the status of individual or multiple
guides, to provide customers with quick and accurate on-
repairs in progress, which includes repair statistical reports.
line services. For technical questions, Advantech is committed to respond within 48 hours.