Consumer Protection Act 2019 - Impact on Businesses and Consumers

Madras Management Association cordially invites you to an exclusive event for the members of MMA Chapters on the theme

Consumer Protection Act 2019 Impact on Businesses and Consumers by

Mr Santhanarajan Former Director, CONCERT (Centre for Consumer Education, Research, Teaching, Training & Testing)

at 6.00 pm on Tuesday, 22 September 2020 CLICK

ZOOM Online Meeting Meeting ID: 874 6336 5346 Password: 396819

Alternate Links: www.liveibc.com/mmalive www.facebook.com/mmachennai www.youtube.com/madrasmanagementassociationchennai

PROGRAMME 6.00 pm

Welcome Address

Mr S Mohan Chairman MMA Salem Chapter

Opening Remarks

Gp Capt R Vijayakumar (Retd), VSM Executive Director Madras Management Association

Introduction of the Speaker

Mr D Venkateswaran Chairman, MMA Erode Chapter

Address by the Speaker

Mr Santhanarajan Former Director, CONCERT (Centre for Consumer Education, Research, Teaching, Training & Testing)

Q & A Session

7.30 pm

Closing Remarks

Mr M Selvam Chairman MMA Attur Chapter

Vote of Thanks

Mr K V Ganesan Chairman MMA Namakkal Chapter

SYNOPSIS A consumer has really become a King at the premises of a business house as he is protected well by the new CP Act 2019.So business houses have to be more conscious on the updated system.

Features of the Consumer Protection Act 2019 E-commerce, multilevel marketing, direct marketing, electronic service provider, product liability, un fare trade and un fare contract are some of the added definitions, a business house need to take cognizance of.

Similarly consumers have been given added protection and extended rights like filing jurisdiction, electronic filing, pecuniary jurisdiction, video conferencing, mediation process and above all one independent regulator - Central Consumer Protection Authority (CCPA).

How the consumers are protected and benefitted? © Consumers can file cases electronically- e-filing from the place where they reside © They need not engage a lawyer and can file cases up to 1 crore at the district level © No fee for cases up to 5 lakhs and mediation process at district, state, national level. © Mediation facilitates for both business and consumers to avoid legal battles

PROFILE - G Santhana Rajan © B.Sc, M.A, A.I.C Institution of Chemists (India), Kolkata. © SMS Lead Auditor Course IS: 22000-2005, IRCA, BVQI © Government Analyst (Retd): King Institute, Chennai © Certifying Authority of Govt of TN & AN Islands. Ø Ø Ø Ø Ø Ø Ø

Member- Food & Agriculture Division-Council (FADC) BIS Member- Food Additives subcommittee, FAD-5 BIS Member- Fruits & Veg Produ committee, FAD-10 Member- Fish & fisheries prod committee, FAD-12 BIS Member- Drinks & Drinking Water Committee, FAD-14, Member- Specialized products Sect committee, FAD-24 Member- Packaged Drinking Water Committee, FAD-25

Experience in food safety area a. Developed Annam Spot test kit to detect adulteration in foods. b. Participated in developing IS: 15642 for detection of adulteration in food. c. Trained more than 3000 women on food safety throughout Tamil Nadu. d. Trained 728 women on Drinking Water Safety in 5 districts of Tamil Nadu. e. Trained 519 Food Safety Officers of Tamil Nadu in FS & Standards Act 2006. f. Trained 69 Karnataka Food safety Officers. g. Awareness on Consumer topics through Articles, Lectures, Interviews in media. h. National Seminar on Food Safety Role of Standards by BIS 2012 -2014

Mr D Venkateswaran Chairman, MMA Erode Chapter Brigadier B Narayanaswamy Co-Chairman, MMA Trichy Chapter Mr R Mananathan Chairman, MMA Puducherry Chapter Mr S Mohan Chairman, MMA Salem Chapter Mr M Selvam Chairman, MMA Attur Chapter Mr K V Ganesan Chairman, MMA Namakkal Chapter