On Call Salary Guide 2009 by Melissa Leong

2010

Salary Guide san diego county

Administrative Medical Accounting/Finance Mortgage Banking, Title/Escrow & Default Positions Information Technology A Higher Degree of Hires | 1

Table of Contents 3 On Call Testimonials 4 Administrative Positions 20 Medical Positions 30 Accounting Positions 44 Mortgage Banking, Title/Escrow & Default Positions 54 Information Technology Positions

On Call Employee Solutions, Inc. celebrated itsâ&#x20AC;&#x2122; 15th year of business in 2009! Originally focused on serving the staffing needs of the mortgage banking, title insurance and escrow industries, our expertise and services have expanded over the past 15 years and now encompass administrative, accounting/finance, information technology and medical staffing, as well. Through our two offices, located in San Diego and Carlsbad, On Call provides entrylevel to senior-level professionals for project management, interim placement and staff augmentation needs. Our subsidiary company, Broekema Group, services the mortgage, administrative, accounting/ finance and information technology niches too, providing mid-level to senior-level direct hire professionals. On Call is a privately held and locally owned business. Our clientele benefit in this regard because we are not driven by the structure typical of large national or international

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staffing firms serving multiple economies. Management decisions and strategies are based on events impacting the San Diego marketplace, which translates into flexibility and unmatched responsiveness to local challenges. On Callâ&#x20AC;&#x2122;s operating model revolves around the premise of superior service. We are not a resume mill, simply churning resumes from job boards, trying to get lucky and make a placement. We recruit from a multitude of sources and unlike many of our competitors, all prospective candidates are thoroughly interviewed, skill tested where appropriate, and references are verified before candidate submission. Our client goal is simple; recruit and present the absolute best candidate for client opportunities. For candidates, we strive to present opportunities that fit their experience, desired professional direction and salary expectations. Please ask for an introduction to an existing client or previous placement to confirm how On Call Reaches Hire!

TESTIMONIALS

Testimonials On Call provides excellent service and superior results. I have had the pleasure of working with On Call and their team on multiple occasions. They have helped us fill technical and administrative positions at our company. They were very helpful every step of the process. I have worked with MANY other staffing agencies and the exceptional quality of service that On Call provides stands out easily. They are very responsive, thorough, and actively listen to any feedback we share. I can tell their entire team maintains the same company values and a core commitment to excellence. When we have an open position or need any adjustments, they are very responsive and eager to help. I look forward to working with On Call as we continue to grow our business. – President, IT Managed Services Firm

I just wanted to send you a brief note of gratitude for all that you have done. I recently received your card of congratulations on my full time position and I must say; I was moved. The entire staff at On Call has been awesome. Having worked for a number of staffing agencies domestic and abroad I have never experienced the kind of attention and support that On Call provided. I am very happy with my job here and I want to thank you for helping make it a reality. – Temporary Associate

When we first moved to Carlsbad from Sorrento Valley, we were hopeful that we would be able to make solid working relationships with local North County staffing agencies. When we met with On Call Employee Solutions, we knew we’d found a great agency. Our working relationship has grown tremendously over the past four years and we are always pleased with their professionalism, dedication to quality staffing and solid ethical standards—they definitely go out of their way to make sure they target the correct candidate pool for our business needs. We are extremely satisfied with their recruiting abilities and knowledge and would recommend them 100% to other companies in the area. – Senior Human Resources Representative, North County Biotech Firm

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Administrative Positions General

Customer Service

6 File Clerk

13 Customer Service Representative

6 General Office Clerk

14 Call Center Specialist

7 Mail Room Clerk

14 Sales Assistant

7 Data Entry Clerk & Word Processor

15 Telemarketer

8 Receptionist & Switchboard Receptionist

15 Inside Sales

8 Administrative Assistant

16 Outside Sales

9 Executive Assistant 9 Office Manager

Specialty

16 Legal Assistant Human Resources

17 Marketing Assistant

10 HR Assistant

17 Logistics

10 Recruiter

18 Operations Assistant

11 HR Generalist & HR Manager

18 Operations Manager

12 Benefits & Compensation Coordinator

19 Project Coordinator

13 HR Director

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ADMINISTRATIVE POSITIONS

File Clerk Experience: Entry level – 1 year Hourly Pay Range: $9.50 – $12.00 Annual Salary: $19,760 – $24,960

This position is typically entry level, clerical in nature, and focused on organizing and maintaining a company’s filing system. File Clerks will require basic computer skills, possibly for letter writing and data entry, but mostly using a numeric, alphabetical, and/or an alphanumeric filing system to keep track of company invoices, statements, bills, correspondence and other company information. Responsibilities typically include retrieving files, creating new file folders, and maintaining a clean and orderly working environment. Qualifications Previous work experience in an office environment is ideal. Position requires strong alphabetizing and numeric knowledge, good reading/comprehension, verbal and written skills, and mathematical abilities. Computer literacy in basic Microsoft programs and printing machines is standard. Successful candidates must be detail-oriented, organized, and work at a fast pace. Computer Skills Basic knowledge of Microsoft Word and navigating in a Windows environment.

General Office Clerk Experience: Minimum 1 year Hourly Pay Range: $10.50 – $12.50 Annual Salary: $21,840 – $26,000

This position may serve as a “floater” to help out with a busy office that is on deadline for many projects. Usual responsibilities will include: supporting several departments with filing, faxing, copying, stuffing envelopes, mailings, data entry, collating, proofreading documents, answering phones, and ordering office supplies. Qualifications This position requires someone who is willing to do any task necessary. A minimum of 1 year of office experience is typically required. Accurate typing/data entry skills are a must. Strong multi-tasking abilities are necessary, as well as organizational skills, computer literacy, and good verbal and written communication skills. Computer Skills: Basic knowledge of Microsoft Word and Excel.

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ADMINISTRATIVE POSITIONS

Mail Room Clerk Experience: 6 months – 1 year Hourly Pay Range: $10.00 – $12.00 Annual Salary: $20,800 – $24,960

A Mail Room Clerk typically works within a larger organization. This position manages all incoming and outgoing mail. Maintenance of mailing addresses may be required. Responsibilities may include sorting a high volume of mail into mailboxes, personally delivering mail to departments, filing mail into file bins or drawers, copying, faxing, and management of mail postage. The position may process both incoming and outgoing mail, including preparation of packages for courier services. Qualifications Previous experience with mail support roles is typically required. Successful candidate will be efficient, process-oriented, organized, and detailed. Position is repetitive in nature, and may require long periods of standing, sitting, or a combination of both. Knowledge of mail room equipment and various online carriers such as: UPS WorldShip, USPS, FedEx, and DHL preferred. Some lifting may be necessary. Computer Skills Basic level Microsoft Word and navigating on a PC.

Data Entry Clerk & Word Processor Entry/Junior Level Experience: 6 months – 1 year Hourly Pay Range: $10.00 – $12.50 Annual Salary: $20,800 – $26,000 Senior Level Experience: Minimum 1 year Hourly Pay Range: $12.00 – $14.00 Annual Salary: $24,960 – $29,120 Word Processor Experience: 1 – 3 years Hourly Pay Range: $12.50 – $17.00 Annual Salary: $26,000 – $35,360

Operates a data entry device to input lists, records, letters, and/or other data points into an electronic format within a specific company program. This position will require fast typing and/or 10-key skills with extreme accuracy. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Utilizes sound judgment to plan and accomplish goals. Typically reports to a supervisor or manager. Word Processor will type various information documents from a wide variety of sources. This position may also require shorthand and dictaphone skills to translate into a document or written format. Qualifications Required skills include typing at a minimum of 45 – 50 WPM or 6,500 – 7,500+ KPH for clerk level and 8,000 – 13,000+ KPH for senior level, depending on company needs. Person must be very detailed and deadline driven. Requires 6 months – 1 year of experience for clerk level, senior level positions typically require 1+ years of experience in the field or in a related area. Word Processor positions will require fast and accurate typing speeds, high-level attention to detail, proofreading and editing skills, ability to format documents and impeccable written communication skills. Computer Skills Basic familiarity with Microsoft programs and databases that could include: Word, WordPerfect, Excel, Access, ACT!, Goldmine and other programs specific to organization.

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Receptionist & Switchboard Receptionist

Responsibilities include answering a multi-line phone, meeting and greeting customers and vendors, mail collection and distribution, filing, faxing, copying, data entry, mass mailings, basic letters, memos, and correspondence, handling deliveries from various mail carriers, and ordering office supplies.

Receptionist Experience: 6 months – 1 year Hourly Pay Range: $10.00 – $14.50 Annual Salary: $20,800 – $30,160

Switchboard Receptionists’ main responsibility is answering and routing calls as quickly, friendly, and efficiently as possible. This position answers a high volume of phone calls, usually more than 25 lines for a large organization with hundreds to thousands of employees. Light clerical duties may be needed but majority of time spent is on phones. Requires previous switchboard experience.

Switchboard Receptionist Experience: Minimum 2 years Hourly Pay Range: $12.00 – $16.00 Annual Salary: $24,960 – $33,280

Administrative Assistant Entry/Junior Level Experience: 1 – 3 years Hourly Pay Range: $12.00 – $16.50 Annual Salary: $24,960 – $34,320 Senior Level Experience: 2 – 5 years Hourly Pay Range: $16.00 – $21.00 Annual Salary: $33,280 – $43,680

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Qualifications Previous reception experience is typically required; a minimum of 6 months – 1 year of experience for reception, 2+ years for switchboard reception. Successful candidate must possess excellent verbal communication skills. Administrative support experience is ideal as some positions may have multiple responsibilities. Reliability and punctuality are essential traits in these roles. Computer Skills Basic Microsoft Word, Excel, and Outlook.

The responsibilities for this position include, but are not limited to: drafting/writing letters, memos, correspondence, mail merge, spreadsheets, data entry, importing/exporting, cutting/pasting, editing, proofreading, presentation creation, filing, faxing, copying, scanning documents, editing contact lists, scheduling meetings and appointments, reporting, planning events, arranging travel, ordering office supplies, handling deliveries from various mail carriers, and interacting and assisting with accounting and HR personnel. Depending on company size, this position may support one person, a department, or an organization. Qualifications A range of 1-5 years of previous experience in administrative support is required, depending on the complexity of duties. A well-organized professional, with strong communication skills and computer proficiency is necessary. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager. Computer Skills Intermediate to advanced use of Microsoft Office programs.

ADMINISTRATIVE POSITIONS

Executive Assistant Mid Level Experience: 3 – 5 years Hourly Pay Range: $16.00 – $25.00 Annual Salary: $33,280 – $52,000 Senior Level Experience: 5 – 10 years Hourly Pay Range: $24.00 – $30.00 Annual Salary: $49,920 – $62,400

This position will be responsible for and should have experience supporting an executive such as a CEO, CFO, CIO, VP, Director, or Senior Manager. A Senior Executive Assistant position will include additional responsibilities to the Executive Assistant duties and both positions should possess a high level of confidentiality. This position will answer and screen phone calls, be the direct and front line liaison for the executive, handle all travel arrangements, meeting coordination, scheduling, calendaring, conferences, ordering lunches, staying abreast of all deadlines, assisting with financials, reports, presentations, letter drafting, and creation of spreadsheets using formulas. Relieve executives’ administrative functions in order to increase the time an executive has available for executive level responsibilities. May handle a wide variety of situations and conflicts involving the clerical and administrative functions of the office. Qualifications A range of 3 – 10+ years of previous experience in executive administrative support required, depending on the complexity of duties. Requires an associate’s degree or its equivalent, in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. May direct and lead the work of others. A certain degree of creativity and latitude is required. Advanced computer literacy is a must, with the ability to learn new applications with ease. Position often requires flexibility with work hours and overtime as necessary. Computer Skills Advanced Microsoft Word, Excel, PowerPoint, Outlook, and Access.

Office Manager Entry/Mid Level Experience: 2 – 5 years Hourly Pay Range: $15.00 – $22.00 Annual Salary: $31,200 – $45,760 Senior Level Experience: 5+ years Hourly Pay Range: $19.50 – $26.50 Annual Salary: $40,560 – $55,120

This position will handle many of the Administrative Assistant and Executive Assistant responsibilities, and may also supervise 1-10 people depending on the size of company. Will also be responsible for ordering various office supplies, e.g., computers, copy machines, furniture, paper, ink, and other related products or materials. Will also handle facilities, logistics, space planning, new employee set-up, some technical support, accounts receivable and payable, deliveries from various mail carriers, budgeting, general ledger, and financial reporting. The Office Manager oversees all aspects of office operations and strives to improve efficiency of operations. Qualifications Requires an associate’s degree or its equivalent with at least 2+ years of experience in the field. A blend of administration and accounting experience is typical. For positions with accounting tasks, a background in A/R, A/P, and G/L is standard. Relies on experience and judgment to plan and accomplish goals. Responsible for the direction and coordination of several business office operations. Typically reports to a senior manager. Computer Skills Intermediate to advanced Microsoft Word, Excel, Outlook, PowerPoint, and Access. Accounting software e.g., QuickBooks, JD Edwards, MAS90, Peachtree, Yardi, etc.

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HR Assistant Experience: 1 – 3 years Hourly Pay Range: $13.00 – $18.00 Annual Salary: $27,040 – $37,440

Responsibilities are similar to the Administrative Assistant, but will require some human resources experience. Assists in recruiting, reference checking, handling travel arrangements, processing resumes, preparing new hire paperwork and orientation packets, and running various human resources reports. Must be approachable, possess a high level of confidentiality, and work with Human Resources Information Systems (HRIS). Qualifications This position requires 1-2 years of administrative assistant experience, preferably in a Human Resources department. Ideal candidate is a self-starter who can take direction well and work well independently, as well as under direct supervision. Successful candidate has excellent verbal communication skills, is reliable, responsible, punctual and accountable. Candidate must have excellent attention to detail, strong writing skills including spelling, grammar, editing, proofreading and vocabulary. Candidate must have strong follow-up and quick response time to complete assigned tasks. Must be able to multi-task, organize well, and work effectively in a very fast-paced environment. Computer Skills Intermediate to Advanced Microsoft Word, Excel, Outlook, HRIS e.g., PeopleSoft, Ceridian.

Recruiter Experience: 2 – 5 years Hourly Pay Range: $16.00 – $21.00 Annual Salary: $35,000 – $45,000

Recruiters seek out, interview, and test applicants to locate qualified employees for job openings. Recruiters also often travel to universities/colleges/employment assistance centers, etc. to interview promising candidates for employment. They may also select applicants from resumes that job seekers send to the company. Recruiters evaluate applicants on their technical skills, education, work history, personality, salary requirements, and managerial abilities. Recruiters also test prospective employees during follow-up interviews, analyze the results, and maintain files on applicants. They may also check applicants’ references. Recruiters must also know their company’s needs, programs, benefits, management structure, and advancement policies. Qualifications This position requires 1-2 years of direct recruiting experience. A college education is usually required in this field. Successful candidate will possess excellent communication skills, strong writing skills, organizational abilities, thorough follow up, and the ability to multi-task and meet deadlines Computer Skills Intermediate to advanced skills in Microsoft Word and Excel.

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ADMINISTRATIVE POSITIONS

HR Generalist & HR Manager HR Generalist Experience: 3 – 5 years Hourly Pay Range: $20.00 – $26.00 Annual Salary: $43,000 – $55,000 HR Manager Experience: 5 – 7 years Hourly Pay Range: $26.00 – $36.00 Annual Salary: $55,000 – $75,000

This position supports the policy and development relating to HR management. Strategize with managers and collaborate with HR team members to analyze and design HR initiatives to meet specific business objectives. Develop, implement and measure strategic short and long-term goals aligned with the corporate or departmental objectives. Provide support to employees and managers on Human Resources issues, including answering questions, researching and resolving issues, and processing related paperwork. Assist managers with and review disciplinary actions ensuring proper and complete documentation. Respond to Unemployment Claims. Represent company in any unemployment or related hearings. Ensure compliance with country specific employment regulations and guidelines: Family & Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Equal Employment Opportunity Commission/Affirmative Action Program (EEOC/AAP), Workers Compensation, Fair Labor Standards Act (FLSA) and other nonUS regulations and guidelines. Assume subject matter expert role on Employee Relations issues and other specific HR task functions and act as team lead. Facilitate and/or lead organizational development initiatives including survey planning and data analysis, focus groups, team building, conflict resolution. Support HR benchmarking initiatives to remain competitive in the marketplace. Promote and manage local implementation of corporate driven HR programs and initiatives. Conduct presentations and facilitate training on HR related topics at departmental meetings. Develop and implement organizational process improvement initiatives. Qualifications Must have a BA/BS degree or global equivalent in Human Resources or a related field. Professional Human Resources (PHR) or Senior Professional Human Resources (SPHR) certification is preferred. Experience handling sensitive Employee Relations issues needed. Familiarity with HR practices, processes and systems. Proven experience partnering with senior management to create improvements in processes. Must have strong negotiation skills as well as excellent written and verbal communication skills. Proven experience handling multiple projects simultaneously, and working in an environment, which requires flexibility, innovation, superb customer service skills, and organization. Experience delivering effective presentations and training material to a variety of audiences. Must have a thorough knowledge of employment law, regulations, and HR best practices. Demonstrated and proven problem solving and decision making skills. Computer Skills Intermediate to advanced skills in Microsoft Word, Excel. Experience with HRIS systems is a plus.

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Benefits & Compensation Coordinator Experience: 2 – 5 years Hourly Pay Range: $21.00 – $25.00 Annual Salary: $43,500 – $52,000

Benefits and Compensation Coordinator duties include managing the accuracy of vacation, sick leave, and holiday time off, managing and administering employee benefit programs, processing health insurance billing and conducting monthly audits, ensuring eligibility and payment requirements are met for all health insurance programs (mid-plan enrollment, LOA payment of claims, FSA eligibility requirements, etc), conducting benefit orientation with new employees upon eligibility, entering employees in the HRIS system for benefit deductions and with each health insurance carrier by their effective date, conducting annual health insurance open enrollment meetings, creating new HRIS benefit tables as needed, verifying all health insurance contracts are received and up to date, overseeing quarterly open enrollment, assisting employees with 401k questions and issues, handling worker’s compensation claims, coordinating all appropriate paperwork to file a claim to be seen by a WC doctor, filing claims with WC carrier and working with adjuster to ensure claim is handled appropriately, assisting in completing and posting required annual OSHA logs, sending unemployment claims and necessary documentation to 3rd party administrator, responding to requests for employment verifications, compiling termination packages, conducting exit interviews and ensuring all separation documents are completed for departing employees, managing the LOA process, preparing necessary documents, informing the employees of their leave time, creating and distributing monthly management reports. Qualifications This position requires a minimum of 2-5 years of Human Resources experience with an emphasis in benefits and compensation. Most companies prefer candidates with a college degree in a related field. Ideal candidate possesses a high attention to detail and excellent written and verbal communication skills. Excellent interpersonal, organizational, leadership and strong problem solving skills are required. An ideal candidate is self-motivated, has the ability to multi-task, can thrive in a fast-paced environment, adheres to deadlines and has a high degree of confidentiality. Computer Skills Intermediate to advanced skills in Microsoft Word, Excel. Experience with ADP HRIS is a plus.

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ADMINISTRATIVE POSITIONS

HR Director Mid Level Experience: 5 – 8 years Hourly Pay Range: $25.50 – $29.50 Annual Salary: $53,000 – $62,000 Senior Level Experience: Minimum 8 years Hourly Pay Range: $37.00 – $43.25 Annual Salary: $77,000 – $90,000

The Human Resources Director guides and manages the overall provision of human resources services, policies, and programs for the entire company. The major areas directed are: recruiting and staffing; organizational development and space planning; performance management and improvement systems; employment and compliance to regulatory concerns; employee orientation, development and training; policy development and documentation; employee relations; and compensation and benefits administration. The Human Resources Director coordinates implementation of services, policies, and programs through human resources staff; reports to the CEO and serves on the executive management team; and assists and advises company managers about human resources issues. Qualifications Previous experience as HR Director or Manager is required. Minimum of 5 years related experience and/or training; or equivalent combination of education and experience is typical. HR certificates and specialized HR courses are standard requirements. A bachelor’s degree or higher education is also required. Excellent diplomacy, strong communication skills, extreme confidentiality, and thorough documentation abilities are critical components. Computer Skills Advanced Microsoft Office; Word, Excel, Outlook, PowerPoint, Access. HRIS systems e.g., PeopleSoft, Ceridian.

Customer Service Representative Entry/Mid Level Experience: 1 – 3 years Hourly Pay Range: $10.00 – $13.00 Annual Salary: $20,800 – $27,040 Senior Level Experience: 2 – 4 years Hourly Pay Range: $12.00 – $16.00 Annual Salary: $24,960 – $33,280

This position usually works with inbound calls from customers placing orders, handling complaints, following-up on orders, and requires previous experience in customer service. May also require greeting clients/customers in person. This person will have excellent verbal communication skills, an upbeat personality, and work well with the general public. Since customer service will be required by phone and e-mail, professional writing and grammar skills are necessary. Other responsibilities may include clerical skills such as filing, faxing, copying, mail coordination, data entry and letter writing from a template. May be required to supervise a small staff or department. Qualifications Requires 1-4 years of previous customer service experience. A strong focus on building relationships with customers/clients, thorough follow up abilities, and excellent communication skills. Position typically requires heavy phone work, inbound/outbound calls, e-mail correspondence, and may require long periods of sitting. Ability to learn software systems with ease; proficiency in database management is required. Computer Skills Basic Microsoft Word, Excel, and Outlook.

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Call Center Specialist Experience: 1 – 2+ years Hourly Pay Range: $10.00 – $19.00 Annual Salary: $20,800 – $39,520

This position works within a call center environment; typically utilizing an auto dialer making outbound calls or receiving inbound calls. The purpose of this position is to offer customer service; secondary purpose may include minor sales. Other responsibilities include data entry and documentation, tracking call times, benchmarks for quality service, and typically includes scripts. Answers appropriate questions/ requests, obtains information from callers, logs and tracks calls, provides follow up correspondence as applicable. Calls are typically monitored for quality assurance by management. Qualifications College degree and/or one to two years related experience in a call center or combination of education and experience may be required based on company qualifications. Solid customer service and communication skills are required. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be able to reason and react quickly and possess good creative problem solving skills and initiative. Bilingual English/Spanish skills typically a plus. Computer Skills Must type 30 wpm minimum, with a high level of accuracy and intermediate Microsoft Word and Excel skills required.

Sales Assistant Experience: 1 – 3 years Hourly Pay Range: $13.00 – $17.50 Annual Salary: $27,040 – $36,400

This position is very similar to the Administrative Assistant position, although it requires someone who has worked within a fast-paced environment. A Sales Assistant may support sales departments of varying size and must be comfortable working in a fast-moving, ever-changing environment. Will manage various administrative functions for sales department or sales representatives/management to include but not limited to: drafting/writing letters, correspondence, mail merge, spreadsheets, data entry, and sales presentation creation, editing contact lists, scheduling meetings and appointments, reporting, and travel coordination. Qualifications A range of 1-3 years of previous experience in administrative support is required, ideally within a sales department. Successful candidate will be an advanced organizer, with the ability to multi-task and work under tight deadlines, with strong prioritizing abilities. A certain degree of creativity and latitude is required. Professional and polished, with strong communication skills and computer proficiency is necessary. Typically reports to a supervisor or manager. Computer Skills Intermediate to advanced Microsoft Word, Excel, PowerPoint, Outlook, and sales or company specific customer relationship management (CRM) e.g., ACT! or Goldmine.

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ADMINISTRATIVE POSITIONS

Telemarketer Experience: 1 – 2+ years Hourly Pay Range: $10.00 – $15.00 + commission/bonus plan Annual Salary: $20,800 – $31,200 + commission/bonus plan

Place high-volume outbound calls daily, typically within call center environment, for the purpose of selling company products/services to potential customers. Other responsibilities will include data entry and documentation, tracking call times, benchmarks for quality service, and typically includes scripted conversations. Relies on instructions and pre-established guidelines to perform the functions of the job. Typically reports to a supervisor or manager. Qualifications Previous telemarketing experience is usually required, outbound call focused. Requires a high school diploma or equivalent. Successful candidate should be commission/bonus motivated, with the initiative to work within a quota driven environment. Strong phone mannerisms and customer service is required, as well as tenacious energy for high volume call efforts. Position requires long periods of sitting. Computer Skills Basic computer skills required, Microsoft Word, Outlook, Internet proficient.

Inside Sales Experience: 1 – 2+ years Hourly Pay Range: $10.00 – $15.00 + commission/bonus plan Annual Salary: $20,800 – $31,200 + commission/bonus plan

`This position requires a strong customer focused professional that provides inside sales support to customers and prospective customers. Maintain and continue to nurture and grow relationships with key accounts that are already established clients. Develop sales leads through research of industry specific targets, and make contact to provide product information and create new customers. Prepare written correspondence via mail and e-mail. Documentation into company specific program on conversations and efforts, as well as reporting for quota/goal management. May require creative marketing input to promote product lines and/or create brochures and e-mail blasts for marketing purposes. Occasionally requires mailing product samples to prospective leads. Qualifications Previous experience in a sales role is required, typically a minimum of 1-2+ years. Successful candidate will demonstrate excellent communication skills, be articulate, and possess strong grammar and writing skills. Must be driven and thrive in a team environment. Computer Skills Computer literate, programs may include: Microsoft Word, Outlook, Excel, Access, PowerPoint, and sales or company specific customer relationship management (CRM) e.g., ACT! or Goldmine.

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Outside Sales Experience: 1 – 2+ years Hourly Pay Range: $10.00 – $15.00 + commission/bonus plan Annual Salary: $20,800 – $31,200 + commission/bonus plan

Outside Sales Representatives are engaged in promoting and selling a product in person. Utilizes sales techniques or procedures based on company guidelines for sales efforts. Develops new prospects and interacts with existing customers to increase sales of an organization’s products and/or services. Familiar with a variety of the field’s concepts, practices, and procedures. A wide degree of creativity is expected. Position requires extensive travel within defined territory. Typically reports to a senior sales manager. Qualifications May require an associate’s degree or its equivalent with at least 1-2+ years of experience in the field or in a related area. Previous experience with outside or inside sales is typically required. May require clean DMV record and use of individual vehicle. Computer Skills Basic to intermediate computer skills in Microsoft Word, Excel, Outlook, PowerPoint, Internet proficiency. Experience with sales programs and presentation software ideal.

Legal Assistant Experience: 1 – 3 years Hourly Pay Range: $15.00 – $24.00 Annual Salary: $31,200 – $49,920

This position’s main responsibility is to assist with preparation of legal documents. Other functions typically include: researching background information related to legal issues, gathering records and files, compiling information, drafting routine contracts or legal agreements. Legal Assistants retain files of prepared legal documents. This position may respond to interrogatories and coordinate requests between internal and external counsel. Qualifications Typical incumbent has 2 years formal paralegal training or 2-3 years relevant experience. Knowledge of litigation is typically required. Strong typing skills; traditionally 60 wpm or higher with extreme accuracy. Excellent verbal and written communication skills and strong customer service skills. Bilingual in Spanish is typically a plus. Computer Skills Advanced Microsoft Office: Word, Excel, Outlook. Legal specific software e.g., Bagi, Abacus, ProLaw.

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ADMINISTRATIVE POSITIONS

Marketing Assistant Experience: 1 – 3 years Hourly Pay Range: $14.00 – $18.00 Annual Salary: $29,120 – $37,440

This position is very similar to the Administrative and Sales Assistant position, although it will require someone who has supported a creative environment or marketing department. This position requires strict deadlines, consistent and frequent follow-up, and working with many different people internally and externally including customers and vendors. This position may require proofreading, editing, creative writing, press release copy, ad copy, creating marketing collateral, and assisting in event planning. Scheduling, travel coordination, and calendaring may also be involved. Qualifications Previous experience within a marketing department or sales department is typically required. Bachelor’s degree traditionally preferred, with two years of administrative assistant experience. Excellent organizational skills with the ability to work independently under minimal supervision. Must have high a level of interpersonal skills to handle sensitive and confidential situations. Analytical ability is required in order to gather, review, summarize and/or proof-read data for reports, find solutions to various administrative problems, and prioritize work. Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software. Computer Skills Intermediate to advanced skills in Microsoft Word, Excel, PowerPoint, Outlook, and basic Microsoft Publisher.

Logistics Entry/Mid Level Experience: 2 – 4 years Hourly Pay Range: $15.00 – $20.00 Annual Salary: $31,200 – $41,600 Senior Level Experience: 5 – 10 years Hourly Pay Range: $21.00 – $25.00 Annual Salary: $43,680 – $52,000

This position requires 2-4 years previous logistics experience, typically industry specific experience. The position duties will require preparing and packing orders, receiving and unpacking incoming mail, materials and supplies, and delivering items, as needed, following established company SOP’s. The position will work with inventories and will maintain all packaging and shipping supplies for the company. May also include packaging of items for international shipping and customs requirements. May also assist within company departments or other areas with packaging of materials for send-out to off-site employees or clients. Position can also translate into a customer service related role for follow up on shipments. Qualifications Previous experience with logistics, and/or shipping and receiving is required. Successful candidate will have operated an inventory management software program e.g., ERP. Position will require lifting and movement of materials and supplies. Relevant industry experience in a shipping environment is typically preferred; at times experience with hazardous materials is required; and additionally may require knowledge of both domestic and international shipments. Excellent organization skills, communication skills, and computer literacy within tracking systems are a must. Computer Skills Intermediate to advanced Microsoft Word, Excel, Outlook. Internet proficient. Various inventory management software programs, e.g., ERP’s.

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Operations Assistant Experience: 2 – 5 years Hourly Pay Range: $16.00 – $22.00 Annual Salary: $33,280 – $45,760

Operations Assistants are responsible for a variety of administrative tasks as the support for operational management and internal departments such as accounting, marketing, and human resources. Typical functions can include: scheduling and calendaring functions, preparation of documents, composing business letters, answering phones, assisting with orders, entering data, and special projects as assigned. This position is administrative in nature, but with a specialized focus on company operations. Qualifications Minimum of 2-5 years previous administrative support experience is required. A background supporting accounting, human resources, and/or marketing teams is typically required. Successful candidates will possess excellent communication skills, strong abilities to multitask and prioritize, computer proficiency within multiple software programs, and a self-directed attitude. Computer Skills Advanced knowledge of Microsoft Word, Excel and Outlook. Proficiency in QuickBooks is a plus.

Operations Manager Experience: 3 – 8 years Hourly Pay Range: $20.00 – $31.00 Annual Salary: $41,600 – $64,480

The technical and functional skills for Operations Managers are based on general qualifications commonly recognized by most employers. Responsibilities can include: determine staffing requirements, oversee personnel processes; direct and coordinate organization’s financial and budget activities to fund operations, maximize investments, and increase efficiency; establish and implement departmental policies, objectives, and procedures; monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits; direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products. Qualifications Successful candidate will understand business and management principles involved in strategic planning, resource allocation, human resources, leadership technique, production methods, and coordination of people and resources. A background in accounting to include economic and accounting principles and practices, financial markets, banking and the analysis and reporting of financial data is typically required. Computer Skills Advanced knowledge of Microsoft Word, Excel and Outlook. Proficiency in QuickBooks may also be required.

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ADMINISTRATIVE POSITIONS

Project Coordinator Experience: 2 – 5 years Hourly Pay Range: $15.00 – $19.00 Annual Salary: $31,200 – $39,520

Project Coordinators are engaged in multiple administrative tasks, and coordinate various projects under tight deadlines. The position requires heavy organization, the ability to multitask and strong computer proficiency. File documents both electronic and hard copy, database management, document/ correspondence tracking using spreadsheets and company specific database to assist in preparation, transmittal and tracking of contracts, purchase orders, change orders, insurance, and billings. Various administrative duties as required; scanning, faxing, scheduling overnight packages, couriers, equipment maintenance and operation, as well as special projects as assigned. Qualifications Minimum of 2-5 years of related experience and/or training; or equivalent combination of education and experience. Excellent prioritization, ability to act independently and use discretionary judgment. Computer Skills Advanced Microsoft Word, Excel, Outlook. Internet proficiency.

Salary Guide Data Summary Salary information presented in this guide represents the average high and low hourly pay rate and corresponding annualized salary in each job category. This data was collected from the actual starting pay rates of more than 1,000 temporary, temporary-tohire, and direct-hire placements made by On Call Employee Solutions from January 1, 2009 through September 30, 2009. These placements were made throughout San Diego County at more than 100 diverse companies of varying size and facilitated through On Call’s San Diego and Carlsbad offices. All salary information is exclusive of bonuses, incentives, and benefits.

A Higher Degree of Hires | 19

Medical Positions 22 Medical Coder

25 Medical Assistant

22 Medical Collector/Billing

26 Lab Assistant/Accessioning

23 Medical Collection Supervisor

26 Clinical Service Coordinator

23 Medical Transcriptionist

27 Medical Logistics Coordinator

24 Medical Billing Registration

27 Medical Records Clerk

24 Cash Poster

28 Medical Customer Service Representative/Call Center

25 Patient Account Representative

20 | On Call Employee Solutions

MEDICAL POSITIONS

A Higher Degree of Hires | 21

Medical Coder Experience: 8 – 10 years Hourly Pay Range: $24.00 – $27.00 Annual Salary: $49,920 – $56,160

Certified Medical Coders act as a liaison between Physicians, Compliance and Billing Departments. Responsible for the review of medical records including but not limited to test reports. Must possess extensive knowledge of ICD-9-CM, CPT-4 and HCPCS coding guidelines. Additional tasks include assigning diagnosis codes based on services rendered, reviewing medical information to identify all appropriate medical necessity coding; based on AMA and CMS categories. Typically support and participate in process and quality improvement initiatives and participate in Quality Control/Quality Assurance audits. Qualifications Must possess current AAPC certification (CPC) and must have extensive knowledge of ICD-9-CM, CPT-4 and HCPCS coding. Requires the ability to read and comprehend medical terminology and medical chart notes. These positions require an Associates degree in biological sciences or higher. Experience of 8-10 years working in high volume clinical health care/managed care environment. Computer Skills Intermediate to Advanced skills in Microsoft Office applications, LIS Systems.

Medical Collector/ Billing Experience: 2 – 6 years Hourly Pay Range: $16.00 – $19.00 Annual Salary: $33,280 – $39,5200

Responsibilities include compiling amounts owed to medical facility. Reviewing and maintaining orders, invoices and records to ensure accuracy. This position will accurately perform medical billing collections through Federal, State, Third Party Payors and Patient Billing. Additionally, candidates will be reviewing accounts for billing accuracy in order to maximize reimbursements, following-up on claims status through appeals, re-billing, recalculations or claims adjudications, insurance eligibility verification and obtaining prior authorizations. This position involves extensive data entry, correcting insurance assignments to patient accounts. Qualifications Position requires 3-5 years working experience as a medical biller and collector; a medical billing certificate is preferred, however not required. A thorough understanding of Federal, State, and PPO, HMO, and Indemnity Plans structure is required. Requires a working knowledge of appropriate coding systems and full knowledge of all medical benefit levels. Computer Skills Proficient in Microsoft Word and Excel. Strong typing and data entry skills.

22 | On Call Employee Solutions

MEDICAL POSITIONS

Medical Collection Supervisor Experience: 3 – 5 years Hourly Pay Range: $24.00 – $30.00 Annual Salary: $49,920 – $62,400

An Accounts Receivable/Collections Supervisor works with the Manager to provide direction and leadership to department staff. Position involves direct supervision, training, work allocation, motivating employees to achieve peak productivity and performance. In addition to supervising, this position will perform collections and medical billing for various regional and national payers including Federal, State, Third Party and Patient Billing. Maintain outstanding receivables, monitor and evaluate team effectiveness and individual productivity and established performance standards, prepare periodic reports on team effectiveness to establish production and quality standards, monitor and evaluate individual performance, provide individual performance feedback and accomplish individual annual reviews on assigned staff to Manager. Additional tasks may include assisting Manager in monthly reconciliation process and working with Manager on AR problems. Qualifications Qualified candidates will have extensive knowledge of medical and third party billing procedures, policies and concepts, thorough understanding of Federal and State health programs, PPO, HMO, and Indemnity Plans structure. Requires 3-5 years prior supervisory experience to include completion of performance reviews and identify areas of staff development. Working knowledge and hands-on experience of medical billing and reimbursement. Working knowledge of appropriate coding systems; CPT, ICD-9 and HCPCS, coverage; LCD/NCD and reimbursement associated with such codes. Excellent verbal and written communication skills, problem solving skills, use of good judgment, attention to detail and follow-through are a must. Ability to prioritize work, multi-task and time management skills and to assist other employees with prioritization as well. Computer Skills Proficient in Microsoft Outlook, Excel, Word, the Internet.

Medical Transcriptionist Experience: 2 – 3 years Hourly Pay Range: $18.00 – $21.00 Annual Salary: $37,440 – $43,680

This position requires transcription and delivery of gross descriptions on cases comprised of moderately difficult medical terminology. Position duties include transcribing reports from recorded dictation, ensuring correct spelling, grammar and punctuation, some general office assistance, and Internet research. These positions are on site, at the company location. Qualifications Requires at least 2-3 years of medical transcription experience. Certain industry category experience may be required. Excellent medical terminology knowledge is required and assessment testing is often required. Strong typing (65+ wpm) and editing skills. Excellent oral and written communication skills, including good writing and proofreading capabilities. Computer Skills Must have knowledge of MS Word (including macros), internet search, as well as transcription software and equipment.

A Higher Degree of Hires | 23

Medical Billing Registration Experience: 3 – 5 years Hourly Pay Range: $16.00 – $17.00 Annual Pay Rate: $33,280 – $35,360

This position will perform patient registration and eligibility verification on incoming patient encounters. This includes data entry of patient demographics, correct insurance assignment, and insurance eligibility verification on a variety of insurance types. This requires a thorough understanding of Federal, State, and PPO, HMO, and Indemnity Plans structure. Working knowledge and hands-on experience of medical billing and reimbursement is typically required. Qualifications Must possess a high degree of customer service and be capable of receiving and accurately responding to inquiries from patients, customers, and sales representatives. Requires 3-5 years experience in the areas of patient registration, intake coordinator, eligibility/benefit verification and customer service/support. Computer Skills Proficient in Microsoft Outlook, Excel, Word, the Internet and other programs/software as necessary.

Cash Poster Experience: 3 – 5 years Hourly Pay Range: $14.00 – $18.00 Annual Pay Rate: $29,120 – $37,440

The role of this position will be performing cash posting and EOB analysis on a detailed line item basis. Daily responsibilities include: cash posting, line item level adjustments, data entry, electronic posting, processing overpayments and refunds to insurance companies and/or patients. Excellent customer service abilities as this position will initiate telephone calls to health plan providers when required. Qualifications Position requires hands-on experience of reimbursement with some medical billing background. Successful candidate must possess full knowledge of all medical benefit levels, fee schedule reimbursement methodology; and regulatory requirements for physician coding and reimbursement. Familiarity of all insurance plan types: Federal, State, and PPO, HMO, and Indemnity Plan structures. The qualified candidate will possess 3-5 years experience in the medical industry as a Cash Poster and EOB Analyst. Candidate should have extensive familiarity with reimbursement policy for in and out of network benefits levels, applicable deductible and co-insurance per policy benefits and billing policy, and administration of claims payments. Computer Skills Proficient in Microsoft Outlook, Excel, Word, the Internet and other programs/software as necessary.

24 | On Call Employee Solutions

MEDICAL POSITIONS

Patient Account Representative Experience: 1 – 3 years Hourly Pay Range: $13.00 – $16.00 Annual Salary: $27,040 – $33,280

In a team environment secures and provides appropriate information to patient families and funding sources to register, schedule and/or obtain authorizations for inpatient, outpatient and/or diagnostic services. Qualifications Position requires a minimum of one year experience as a prior Patient Account Representative. Must have working knowledge of obtaining authorizations for payment from various HMO’s; PPO’s; MEDI-CAL; and other funding sources. Knowledge of basic medical terminology, ability to type and perform data entry functions at a level needed to maintain productivity standards of department. Bilingual skills in Spanish are a strong preference but not required. Computer Skills Proficient in MS Word, MS Excel, MS Outlook. Basic navigating on the Internet.

Medical Assistant Experience: 1 – 3 years Hourly Pay Range: $11.30 – $13.00 Annual Salary: $23,504 – $27,040

Under the supervision of the Site Leader, the Medical Assistant is responsible for assisting the physicians and other allied health care professionals with patients and families seen in the Medical Office. Qualifications High School diploma and successful completion of a medical assistant program through an accredited academic institution is required. A minimum of one year of hands on experience and referral experience is typically required. Current CPR/BLS certificate required. Strong mathematical abilities are necessary for measuring dosages of medications. Medical Assistant positions can require travel to various location clinics, particularly with float pool candidates. Computer Skills Positions that blend front and back office require proficiency in Microsoft Word, Outlook, and medical software. Most back office positions do not require specific computer skills.

A Higher Degree of Hires | 25

Lab Assistant/ Accessioning Experience: 1 – 3 years Hourly Pay Range: $14.00 – $17.00 Annual Salary: $29,120 – $35,360

Lab Assistants in the accessioning area will be responsible for unpacking specimens, reviewing patient samples and test requisitions. Accurate and timely accessioning of patient and testing information into Laboratory Information System (LIS). Initial troubleshooting of problems. Technical duties include preparation and staining of smears from blood and bone marrow specimens. Qualifications At least one year post high school training in health related field required. Knowledge of medical terminology and 1+ year’s laboratory experience typically preferred. Requires good written and verbal communication skills, basic math skills, and the ability to follow written and verbal instructions. Attention to detail and excellent typing skills required for computer data entry. Computer Skills Excellent data entry and typing. Ability to utilize internal databases.

Clinical Service Coordinator Experience: 2 – 4 years Hourly Pay Range: $18.00 – $22.00 Annual Salary: $37,440 – $45,760

Clinical Service Coordinators work alongside physicians assisting in the preparation and aiding in ensuring the quality of comprehensive diagnostic reports for customers. Additional responsibilities can include; quality review and inspection of diagnostic reports, interfacing with internal and external laboratory departments to insure completeness and timeliness of all ordered testing technologies. Transcribing relevant clinical information into Laboratory Information System (LIS) from patient medical charts and reports, performing a quality review of patient charts and reports, communicating with medical offices and laboratories, and other administrative duties, including the provision of physician administrative support, as needed. Qualifications Bachelor’s degree in biology, biochemistry or molecular biology, or related healthcare experience. A minimum of 2-4 years experience in clinical or biotech lab setting is required. Successful candidate will have industry exposure with clinical trials and will be proficient in writing up reports and dealing with lab results. Excellent oral and written communication skills, including good writing and proofreading capabilities. Computer Skills Good working knowledge of computers, including use of Microsoft Office programs with ability to enter data quickly and accurately.

26 | On Call Employee Solutions

MEDICAL POSITIONS

Medical Logistics Coordinator Experience: 2 years Hourly Pay Range: $15.00 – $20.00 Annual Salary: $31,200 – $41,600

The Medical Records Clerk will have excellent filing and organizational skills. Must be able to work well with people and be able to multi-task. The tasks entailed are routine but extremely important; pulling and filing patient charts, scanning medical records into Document Management System, and general administrative duties. Qualifications Need to be very reliable, work independently, and be productive and dedicated to doing a good job. Ability to enter data quickly and accurately. Familiar with handling private documents efficiently. Usually an AA degree in a science or medical-related field is required; BS degree typically preferred. Requires a minimum of one year experience in the healthcare setting. Computer Skills Good working knowledge of computers, including use of Microsoft Office programs.

Medical Records Clerk Experience: 1 – 3 years Hourly Pay Range: $15.00 – $17.00 Annual Salary: $31,200 – $35,360

Logistics Coordinators are responsible for preparing and packing client order requests for lab boxes, marketing materials, etc. Following established standard operating procedures; receive and unpack incoming mail, materials and supplies, and deliver items. Pick up outgoing mail and Federal Express packages from designated areas. Inventories and maintains all packaging and shipping supplies. Packages and processes all client/sales order requests including shippers, lab boxes, marketing materials, etc. Assists marketing or other areas with packaging of marketing materials for send-out to sales team. Maintains all office, kitchen or lab supplies, as needed. Qualifications Minimum 2 years experience within logistics or shipping/receiving. Previous background in the healthcare industry is required. International shipping experience is highly desired. Excellent customer service skills and strong communication skills. Computer Skills Good working knowledge of computers, including use of Microsoft Office programs.

A Higher Degree of Hires | 27

Medical Customer Service Representative/ Call Center Experience: 1 – 4 years Hourly Pay Range: $14.00 – $15.00 Annual Pay Rate: $29,120 – $31,200

Answer incoming telephone triage calls from contracted clients. Greet patients/physicians/facilities using customized greeting and offer professional assistance. Route calls to appropriate nurse, queue or facility according to policy. Place outbound calls as appropriate. Log all activity in computer program clearly and accurately, and transmit activity records to appropriate parties. Assist with quality assurance and quality improvement activity. Refer to the daily tasking list for periodic specific projects, including Q/A forms completion and data retrieval. Provide exceptional service in handling all patient/physician/facility requests. Use probing skills to determine information, service, or problem resolution needed. Qualifications Previous answering service or call center experience required. Previous exposure to medical terminology/ situations preferred. Successful candidate will have a courteous and professional demeanor, with strong interpersonal skills and written and oral communications skills. Bilingual Spanish skills are often highly desired. Positions typically require a work schedule on weekends, flexible shifts in a 24 hours per day, 7 days per week environment. Computer Skills Basic knowledge of Microsoft Word and navigating in a Windows environment.

28 | On Call Employee Solutions

MEDICAL POSITIONS

A Higher Degree of Hires | 29

Accounting Positions 32

Accounting Clerk

Bookkeeper

Accounts Payable Clerk

Accounts Receivable Clerk

Full-Charge Bookkeeper (including Financial Statements and/or General Ledger)

Accounts Payable Manager

Staff Accountant

Accounts Receivable Manager

Senior Accountant

Credit or Collections Clerk

Cost Accountant

Credit Manager & Credit Supervisor

Cost Accounting Manager

Billing Clerk

Financial Analyst

Billing Manager & Billing Supervisor

Accounting Manger

Payroll Clerk

Financial Reporting Manager

Payroll Administrator

Tax Manager

Payroll Manager & Payroll Supervisor

Controller

30 | On Call Employee Solutions

ACCOUNTING / FINANCE

A Higher Degree of Hires | 31

Accounting Clerk Experience: Entry level – 2 years Hourly Pay Range: $11.00 – $14.00 Annual Salary: $22,800 – $29,120

Accounts Payable Clerk Experience: 2 – 4 years Hourly Pay Range: $13.50 – $16.00 Annual Salary: $28,080 – $33,280

Accounts Receivable Clerk Experience: 2 – 4 years Hourly Pay Range: $13.50 – $16.00 Annual Salary: $28,080 – $33,280

Accounts Payable Manager Experience: 3 – 5 years Hourly Pay Range: $16.00 – $22.00 Annual Salary: $33,280 – $45,760

This position will handle many clerical duties associated within accounting departments with a heavy emphasis on data entry. Other responsibilities include but are not limited to matching invoices to purchase orders or vouchers and assisting with the processing of accounts payable and accounts receivable. Computer skills Microsoft Word, Access, Excel and company specific software.

Responsibilities include matching, batching, coding and entering invoices, entering, posting and reconciling batches, researching and resolving accounts payable issues with customers or vendors, updating and reconciling sub-ledger to the general ledger. Computer skills Microsoft Word, Access, Excel and company specific software.

Responsibilities include matching, batching, coding and entering invoices, entering, posting and reconciling batches, researching and resolving accounts receivable issues with customers or vendors, light collections, updating and reconciling sub-ledger to the general ledger, maintaining cash applications, account reconciliations, and charge backs. Computer skills Microsoft Word, Access, Excel and company specific software.

Responsibilities include auditing A/P batches, matching invoices with payments, filing invoices and payments, inputting invoices/expense reports into accounting system, preparing journal entries/account reconciliations, supervising and managing accounts payable clerks, reviewing journal entries and account reconciliations, overseeing accounts payable activities for month-end close. Position requires supervisory skills, excellent written and verbal communication skills. Must have ability to train and support accounts payable staff. Computer skills Microsoft Word, Access, Excel and company specific software.

32 | On Call Employee Solutions

ACCOUNTING / FINANCE

Accounts Receivable Manager Experience: 3 – 5 years Hourly Pay Range: $16.00 – $22.00 Annual Salary: $33,280 – $45,760

Responsibilities include supervising the accounts receivable, collections and billing departments, preparing accruals and reconciling to the general ledger, performing general ledger posting and monthly/year-end reconciliations, preparing aging reports. Position requires supervisory skills, excellent written and verbal communication skills. Must have ability to train and support accounts receivable staff. Computer skills Microsoft Word, Access, Excel and company specific software. Education Companies prefer a college degree (BA or AA) in accounting or a related area, or equivalent work experience.

Credit or Collections Clerk Experience: Minimum 2 years Hourly Pay Range: $14.00 – $18.00 Annual Salary: $29,120 – $37,440

Credit Manager & Credit Supervisor Experience: 5 years Hourly Pay Range: $18.00 – $24.00 Annual Salary: $37,440 – $49,920

Responsibilities include creating and maintaining credit history files, responding to credit inquiries, making collection calls and follow-up calls to delinquent accounts. Must have excellent communications skills (verbal and written). Computer skills Microsoft Word, Access, Excel and company specific software.

Responsibilities include reviewing and implementing credit policies and procedures, supervising credit and collections staff, preparing cash flow projections, reviewing daily cash balances, selecting collection agencies to pursue problem accounts, reviewing accounts receivable aging reports and outstanding accounts. Computer skills Microsoft Word, Access, Excel and company specific software. Education Associate’s or bachelor’s degree in accounting or a related area is preferred but generally is not required.

A Higher Degree of Hires | 33

Billing Clerk Experience: Entry level – 2 years Hourly Pay Range: $12.00 – $15.00 Annual Salary: $24,960 – $31,200

Billing Manager & Billing Supervisor Experience: Minimum 5 years Hourly Pay Range: $15.00 – $18.00 Annual Salary: $24,960 – $37,440

Payroll Clerk Experience: Entry level – 2 years Hourly Pay Range: $12.00 – $15.00 Annual Salary: $24,960 – $31,200

34 | On Call Employee Solutions

Responsibilities include processing bills, preparing journal entries of adjustments to billings. Billing clerks should possess excellent communication, customer service and organizational skills as they need to communicate with customers regarding billing issues. Computer skills Microsoft Word, Access, Excel and company specific software.

Responsibilities include supervising the billing department, reconciling billing accounts to the general ledger, interfacing with the accounts receivable and purchasing departments, ensuring the accuracy of invoicing. Reviewing, resolving escalated accounts. Computer skills Microsoft Word, Access, Excel and company specific software. Education College degree in accounting or a related area is preferred.

Responsibilities include performing data entry and reconciling timecards, distributing paychecks and statements to department managers, answering inquiries from employees and vendors. Computer skills Microsoft Word, Access, Excel and company specific software including automated payroll processing services, such as ADP.

ACCOUNTING / FINANCE

Payroll Administrator

Responsibilities include processing payroll, reconciling payroll sub-ledger to the general ledger, remitting taxes and governmental reporting, preparing monthly, quarterly and year-end payroll statements, administering benefits and the registered retirement plan.

Experience: Minimum 2 years Hourly Pay Range: $15.00 – $18.00 Annual Salary: $24,960 – $37,440

Computer skills Microsoft Word, Access, Excel and company specific software including automated payroll processing services, such as ADP.

Payroll Manager & Payroll Supervisor

Individuals pursuing these positions should have strong communication, interpersonal and organizational skills.

Experience: Minimum 5 years Hourly Pay Range: $20.00 – $23.00 Annual Salary: $41,600 – $47,840

Primary job responsibilities and duties • Supervising payroll staff. • Ensuring compliance with current government regulations. • Establishing and implementing policies on such matters as garnishments and payroll advancements to employees. • Preparing government reporting. • Preparing accruals and reconciling to the general ledger. Computer skills Microsoft Word, Access, Excel and company specific software including automated payroll processing services, such as ADP. Education In addition to a bachelor’s degree in accounting or finance, a certified payroll professional (CPP) designation is valuable.

A Higher Degree of Hires | 35

Bookkeeper Experience: Minimum 3 years Hourly Pay Range: $15.00 – $18.00 Annual Salary: $31,200 – $37,440

Candidates for bookkeeper positions should have solid communication, organizational and customer service skills. Primary job responsibilities and duties • Processing accounts payable and accounts receivable. • Managing bank reconciliations and payroll processing. • Posting journal entries. Computer skills Microsoft Word, Access, Excel and company specific software. Software requirements vary by company but may include proficiency in QuickBooks (most common) or Peachtree. Education High school diploma or equivalent is required; most companies prefer a bachelor’s degree in accounting or finance but an Associates Degree may be acceptable.

Full-Charge Bookkeeper

Full-charge bookkeepers need to be self-starters who are able to multi-task effectively. Strong communication, organizational and customer service skills are essential.

(including Financial Statements and/or General Ledger)

Primary job responsibilities and duties • Preparing financial statements. • Processing accounts payable and accounts receivable. • Managing bank and general ledger reconciliations, as well as payroll processing. • Preparing quarterly tax filings. • Performing month end closings. • Tracking fixed assets and preparing depreciation schedules. • Supervising accounting clerks and junior bookkeepers. • Preparing the trial balance.

Experience: Minimum 5 years Hourly Pay Range: $18.00 – $22.00 Annual Salary: $37,440 – $45,760

Computer skills Microsoft Word, Access, Excel and company specific software. Software requirements vary by company but may include proficiency in QuickBooks (most common) or Peachtree. Education High school diploma or equivalent is required; most companies prefer a bachelor’s degree in accounting or finance but an Associates Degree may be acceptable.

36 | On Call Employee Solutions

ACCOUNTING / FINANCE

Staff Accountant Experience: Minimum 3 years Hourly Pay Range: $22.00 – $25.00 Annual Salary: $45,760 – $52,000

Companies seek self-starters who possess an attention to detail and solid communication skills for Staff Accountant positions. Candidates should also possess strong time-management, analytical, communication and interpersonal skills. Strong technology skills are critical. Primary job responsibilities and duties • Reviewing general ledger accounts and correcting journal entries. • Performing account analysis and reconciliation, including bank statements and inter-company general ledger accounts. • Maintaining the general ledger chart of accounts. • Conducting initial internal control evaluations. • Ascertaining whether company assets are properly accounted for and safeguarded from loss. • Posting monthly, quarterly and yearly accruals. Computer skills Microsoft Word, Access, Excel and accounting software such as JD Edwards (JDE), Oracle, PeopleSoft, Dynamics GP (formerly Great Plains), ACCPAC ERP (formerly known as ACCPAC Advantage Series), CRM (formerly known as ACCPAC CRM), SAP or MAS 500 ERP. Education Bachelor’s degree in accounting or finance.

Senior Accountant Experience: Minimum 5 years Hourly Pay Range: $26.44 – $34.86 Annual Salary: $55,000 – $80,000

Candidates for Senior Accountant positions should possess solid communication, technology, organizational and analytical skills. Primary job responsibilities and duties • Reconciling sub-ledger to general ledger account balances. • Preparing financial statements. • Assessing internal controls, including risk assessments and reviews of risk areas. • Performing monthly balance sheet, income statement and changes in financial position/budget variance analyses. • Assisting in the design and preparation of budgets for review by management. • Maintaining and reconciling fixed asset schedules. Computer skills Microsoft Word, Access, Excel and accounting software such as JD Edwards (JDE), Oracle, PeopleSoft, Dynamics GP (formerly Great Plains), ACCPAC ERP (formerly known as ACCPAC Advantage Series), CRM (formerly known as ACCPAC CRM), SAP or MAS 500 ERP. Education Bachelor’s degree in accounting or finance. Accreditations such as certified public accountant (CPA) or certified management accountant (CMA) are also preferred.

A Higher Degree of Hires | 37

Cost Accountant

Cost Accountants must have excellent communication, research, problem-solving and organizational skills.

Experience: Minimum 3 years Hourly Pay Range: $26.44 – $31.25 Annual Salary: $55,000 – $65,000

Primary job responsibilities and duties • Preparing all inventory-related journal entries at month-end. • Defining various product and operational costs; and developing depreciation schedules. • Performing month-end cost accounting close. • Maintaining cost accounting system and cost ledger. • Performing life cycle cost-benefit analysis. Computer skills Microsoft Word, Access, Excel and accounting software such as JD Edwards (JDE), Oracle, PeopleSoft, Dynamics GP (formerly Great Plains), ACCPAC ERP (formerly known as ACCPAC Advantage Series), CRM (formerly known as ACCPAC CRM), SAP or MAS 500 ERP. Education Bachelor’s degree in accounting or finance.

Cost Accounting Manager

Cost Accounting Managers must have strong communication, interpersonal, analytical and technology skills. Prior OEM experience is needed for manufacturing environments.

Experience: Minimum 5 years Hourly Pay Range: $31.25 – $57.69 Annual Salary: $65,000 – $120,000

Primary job responsibilities and duties • Supervising the cost and inventory departments. • Developing cost standards for materials and labor. • Designing and implementing cost accounting systems. • Analyzing production costs and recommending changes. Computer skills Microsoft Word, Access, Excel and accounting software such as JD Edwards (JDE), Oracle, PeopleSoft, Dynamics GP (formerly Great Plains), ACCPAC ERP (formerly known as ACCPAC Advantage Series), CRM (formerly known as ACCPAC CRM), SAP or MAS 500 ERP. Education Bachelor’s degree in accounting or finance. Accreditations such as certified public accountant (CPA) or certified management accountant (CMA) highly recommended.

38 | On Call Employee Solutions

ACCOUNTING / FINANCE

Financial Analyst Mid Level Experience: Minimum 5 years Hourly Pay Range: $26.44 – $31.25 Annual Salary: $55,000 – $65,000 Senior Level Experience: Minimum 7 years Hourly Pay Range: $31.25 – $36.05 Annual Salary: $65,000 – $75,000

A Financial Analyst needs to have a thorough understanding of corporate finance, including balance sheets, income statements, cash flow, capital budgeting, profit and loss, time value of money, pro forma statements, and mergers and acquisitions. A good understanding of capital markets is also likely to be required. Primary job responsibilities and duties • Assisting with budget, cost and variance analysis. • Ensuring proper allocation of overhead charges. • Helping with financial planning and modeling. • Assisting with the preparation of operating budgets. Computer skills Microsoft Word, Access, Excel and accounting software such as JD Edwards (JDE), Oracle, PeopleSoft, Dynamics GP (formerly Great Plains), ACCPAC ERP (formerly known as ACCPAC Advantage Series), CRM (formerly known as ACCPAC CRM), SAP or MAS 500 ERP. Proficiency with Enterprise Resource Planning (ERP) systems is also useful. Education Bachelor’s degree in accounting or finance. Sometimes an MBA is necessary.

A Higher Degree of Hires | 39

Accounting Manager Experience: Minimum 4-7 years corporate accounting, public accounting preferred. Hourly Pay Range: $31.25 – $60.09 Annual Salary: $65,000 – $125,000

An Accounting Manager supports the Corporate Controller in assuring accurate and timely financial statements, adhering to and evaluating compliance requirements, protecting company assets and preparing the company for growth. Along with the Controller, this position must represent the technical accounting and compliance aspects of business issues. Strong oral and written communication skills. Must have ability to train and manage accounting staff. Primary job responsibilities and duties • Provide support and oversight to the Accounting Department during the monthly and quarterly close process. • Manage the monthly, quarterly and annual financial reporting including income statements, balance sheets, cash flow schedules and related variance analysis. • Ensure general ledger close deadlines are adhered to. • Monitor accounting policies and procedures for compliance with GAAP; continuously monitor new accounting procedures, evaluate and communicate impact to company and implement changes as needed. • Work with the Accounting Manager to recap potential exposure items for the Corporate Controller and CFO. • Review management reports and analyze management results prepared by the Accounting Department. • Participate in developing accounting controls, operational strategies, including the review and implementation of process and system changes. Evaluate recurring monthly procedures and other areas of responsibility looking for process and control improvements and implementing scalable processes. • Oversee preparation of all quarterly review and year end audit schedules in a format and quality acceptable to the company’s public auditors. • Assist as necessary with all financial statement consolidations and management reporting. Computer skills Microsoft Word, Access, Excel and accounting software such as JD Edwards (JDE), Oracle, PeopleSoft, Dynamics GP (formerly Great Plains), ACCPAC ERP (formerly known as ACCPAC Advantage Series), CRM (formerly known as ACCPAC CRM), SAP or MAS 500 ERP. Education Bachelor’s degree in Accounting required; an MBA and/or CPA are preferred.

40 | On Call Employee Solutions

ACCOUNTING / FINANCE

Financial Reporting Manager Experience: 7-10 years of experience public/private accounting, preferably with publicly-traded companies. 2-4 years of experience working for a Big 4 accounting firm. Hourly Pay Range: $43.26 – $67.30 Annual Salary: $90,000 – $140,000

This position oversees preparation and analysis of SEC filings, supporting MD&A and footnotes. Primary job responsibilities and duties • Preparation, review, and file quarterly and annual SEC filings. • Control the process for obtaining, reviewing, assessing and incorporating comments on draft SEC filings. • Draft financial statements and footnote disclosures for SEC filings. • Maintain adequate support and documentation for all information included within each SEC filing. • Preparation and drafting of SEC filings to ensure compliance with rules and regulations and technical accounting literature. • Review and analyze financial statements on a monthly basis in comparison to prior periods, forecasted results and expected results. Analyze consolidated financial results and oversee preparation of Management Discussion and Analysis for SEC filings. Computer skills Microsoft Word, Access, Excel and accounting software such as JD Edwards (JDE), Oracle, PeopleSoft, Dynamics GP (formerly Great Plains), ACCPAC ERP (formerly known as ACCPAC Advantage Series), CRM (formerly known as ACCPAC CRM), SAP or MAS 500 ERP. Education Bachelor’s degree in Accounting and CPA is required, an MBA is preferred.

A Higher Degree of Hires | 41

Tax Manager Experience: 6 – 10 years experience in taxes with a public accounting firm or mid-size corporation. Strong FAS 109 knowledge. Hourly Pay Range: $43.26 – $72.11 Annual Salary: $90,000 – $150,000

The tax manager will work on various corporate tax activities including the preparation and filing of company tax returns, performing tax accounting functions, and making required estimated tax payments. This individual will also perform tax research on various matters and consult with other areas of the company on a variety of tax issues. Primary job responsibilities and duties • Review and preparation of corporate tax returns in compliance with various local, state, federal and foreign tax requirements, including the coordination of quarterly estimated tax and extension payments. • Tax research on various issues including federal, state and foreign income tax issues as well as sales and use tax, GST and VAT questions. • Preparation of tax accounts under FAS 109 and drafting of income tax disclosures for public filings, including doing the quarter end close analysis and reconciliation of tax accounts. • Liaison with government auditors, outside legal counsel and outside auditors. • Maintenance of transfer pricing documentation. Computer skills Microsoft Word, Access, Excel and accounting software such as JD Edwards (JDE), Oracle, PeopleSoft, Dynamics GP (formerly Great Plains), ACCPAC ERP (formerly known as ACCPAC Advantage Series), CRM (formerly known as ACCPAC CRM), SAP or MAS 500 ERP. Education Masters Degree in Tax or Accounting and/or CPA license preferred.

42 | On Call Employee Solutions

ACCOUNTING / FINANCE

Controller Experience: Minimum 7 years relevant experience, public accounting experience preferred. Hourly Pay Range: $33.65 – $72.11 Annual Salary: $70,000 – $150,000

Controllers typically direct accounting practices and manage financial statement preparation in order to fairly represent the financial condition of the company in accordance with GAAP. The Controller will work with an experienced accounting staff to maintain and develop proper controls for the business and ensure accuracy. The Controller participates in the analysis and interpretation of the financial results providing insight and observations. A Controller needs to have a proficient understanding of the company’s budget and cost controls, financial analysis, accounting practices and reports. Analyzes and interprets financial data and recommends changes to improve systems and financial performance. This may be the top level in a mid-size company, or report to the CFO in a very large company. Supervises exempt and non-exempt accounting staff. Primary job responsibilities and duties • Responsible for monthly financial statement preparation and supporting reports; assist with the budget process, including variance analysis. • Develop, review and implement financial processes and procedures to meet organizational control objectives. Work with accounting team to improve processes and address risks in accounting and reporting processes. • Review journal entries for significant estimates. Ensure underlying assumptions and estimates are updated with appropriate frequency. • Review the quarterly reports prepared by the accounting teams. • Responsible for net income and corporate cash projections. Assist in improving the projection process and the creation of new projections. • Coordinate annual financial audit and work with compliance on non-financial audits. • Perform a review of board minutes for accounting implications. • Assist CFO and Tax Manager with the planning and implementation of tax strategy. Computer skills Microsoft Word, Access, Excel and accounting software such as JD Edwards (JDE), Oracle, PeopleSoft, Dynamics GP (formerly Great Plains), ACCPAC ERP (formerly known as ACCPAC Advantage Series), CRM (formerly known as ACCPAC CRM), SAP or MAS 500 ERP. Education Bachelor’s degree in accounting or finance required. Usually an MBA is necessary and requires CPA or equivalent.

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Mortgage Banking, Title/Escrow & Default Servicing MORTGAGE BANKING

TITLE/ESCROW

DEFAULT SERVICING

Broker Coordinator

Title Assistant

Bankruptcy Specialist

Processor

Title Officer

Eviction Coordinator

Underwriter

Escrow Assistant

Foreclosure Specialist

Document Drawer

Escrow Officer

REO Specialist

Closer/Funder

Shipper

Operations Manager

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MORTGAGE BANKING

A Higher Degree of Hires | 45

Broker Coordinator Experience: 1 – 3 years Hourly Pay Range: $15.00 – $20.00 + commission/bonus plan Annual Salary: $31,200 – $41,600 + commission/bonus plan

The primary function of a Broker Coordinator is to act as a liaison between the broker/borrower and the company’s processing department. Broker Coordinators handle incoming telephone calls and new loan inquiries from brokers and other referral sources. Interacts with brokers and their borrowers to determine the best program to proceed with each individual loan inquiry. Quotes basic pricing and program guidelines to brokers, referral sources and borrowers. May pre-qualify new loan submissions from referral sources and hold preliminary conversations with potential borrowers as needed. Qualifications Prior mortgage industry experience required. Familiarity with processing mortgage loan documents; state disclosures. Project organization and task management skills. A creative and innovative approach on problem solving issues. Demonstrated ability to work in a team environment. Good communication skills (verbal and written), display tact and diplomacy in communications with clients. Computer Skills Intermediate to advanced use of Microsoft Office programs.

Processor Entry/Mid Level Experience: 1 – 5 years Hourly Pay Range: $14.00 – $21.00 + commission/bonus plan Annual Salary: $29,120 – $43,680 + commission/bonus plan Senior Level Experience: 5+ years Hourly Pay Range: $20.00 – $27.00 + commission/bonus plan Annual Salary: $41,600 – $56,160 + commission/bonus plan

The primary function of the Processor is to ensure the timely and accurate packaging of all loans originated by a company’s loan officers. Processors gather information and take each loan from preapproval to closing. Processors verify, compile, and type loan application information for mortgage loans; review residential loan application files to verify that application data is complete and meets program guidelines, including type and amount of mortgage, borrower assets, liabilities, and length of employment. Calls or writes credit bureau and employer to verify accuracy of information. Calls specified companies to obtain property title policy and appraisal. Informs supervisor of discrepancies in title. Recommends that loans not meeting guidelines be denied. Submits loan file for underwriting approval. Submits approved loan file to closing department. Types and mails approval and denial letters to applicants. Qualifications Prior mortgage industry experience required. Thorough working knowledge of real estate documentation, policies, compliance and procedures. Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Excellent written and oral communication skills. Strong organizational, problem-solving, and analytical skills. Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities. Acute attention to detail. Excellent client service skills. Proven ability to handle multiple projects and meet deadlines. Good judgment with the ability to make timely and sound decisions. Ability to effectively present information and respond to questions. Ability to effectively communicate with people at all levels and from various backgrounds. Computer Skills High level of proficiency with mortgage loan processing and underwriting systems. Intermediate to advanced use of Microsoft Office programs.

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MORTGAGE BANKING

Underwriter Entry/Mid Level Experience: 1 – 5 years Hourly Pay Range: $25.00 – $35.00 + commission/bonus plan Annual Salary: $52,000 – $72,800 + commission/bonus plan Senior Level/DE Experience: 5+ years Hourly Pay Range: $33.00 – $45.00 + commission/bonus plan Annual Salary: $68,640 – $93,600 + commission/bonus plan

Underwriters review, analyze and approve loans within company and industry guidelines. Responsibilities may include reviewing financial statements, credit reports, and applicable ratios (i.e. debt ratios, loanto-value); evaluating and examining transactions to ensure accuracy and completeness; preparing formal reports for review; ensuring that documents are consistent and uphold to company and industry guidelines; implementing fraud detection techniques, performing compliance reviews; assisting with re-negotiations of loans based on lending guidelines; contacting customers and partners to gather information to make appropriate decisions; explaining rationale behind credit decision. Qualifications Thorough understanding of underwriting policies and procedures, as well as investor guidelines and regulatory updates including knowledge of FHA, VA, FNMA, and FHLMC guidelines. Thorough working knowledge of real estate documentation, policies, compliance and procedures. Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Excellent written and oral communication skills. Strong organizational, problem-solving, and analytical skills. Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities. Acute attention to detail. Excellent client service skills. Proven ability to handle multiple projects and meet deadlines. Good judgment with the ability to make timely and sound decisions. Ability to effectively present information and respond to questions. Ability to effectively communicate with people at all levels and from various backgrounds. Computer Skills High level of proficiency with underwriting systems. Intermediate to advanced use of Microsoft Office programs.

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Document Drawer Experience: 1 – 3 years Hourly Pay Range: $15.00 – $20.00 + commission/bonus plan Annual Salary: $31,200 – $41,600 + commission/bonus plan

The responsibilities for this position include, but are not limited to: Auditing initial loan documents based on audit procedures, maintaining an updated status of loans, reviewing title information, identifying potential qualification issues, preparing all closing documents required to close mortgage loans and auditing closing documents and file based on audit procedures. Qualifications Working knowledge of real estate documentation, policies, compliance and procedures. Ability to prepare routine administrative paperwork. Individual must be extremely detailed oriented and work well under pressure, meeting multiple and conflicting deadlines. Computer Skills Intermediate to advanced use of Microsoft Office programs.

Closer/Funder Experience: 1 – 3 years Hourly Pay Range: $15.00 – $23.00 + commission/bonus plan Annual Salary: $31,200 – $47,840 + commission/bonus plan

Closes/funds purchase and refinance mortgage loans in accordance with established policies, procedures and guidelines. Responsibilities include maintaining a thorough knowledge of all company products and investor requirements to ensure quality closing packages. Reviews files prior to closing to verify that title opinions are clear; reviews all surveys, termite inspections, final inspections, and verifies accuracy of closing conditions. Maintains communication with broker partners and closing/settlement agents with loan status. Contacts borrower, broker, and other specified individuals to arrange time and date for closing. Answers questions regarding closing requirements. Assembles documents for delivery to title company, real estate broker, or lending officer for closing. Receives document package from settlement agent and reviews/clears all prior to funding conditions. Audits funding documents and loan file based on audit procedures. Determines any additional funding conditions necessary to meet lender, investor, or HUD guidelines. Prepares and delivers funding package based on funding procedures. Records loan information in log and on government reporting forms. May compile closed loan forms for delivery to marketing department for sale to investors. Qualifications Prior mortgage industry experience required. Thorough working knowledge of real estate documentation, policies, compliance and procedures. Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Accurately complete detailed financial forms and paperwork. Strong organizational, problem-solving, and analytical skills. Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities. Acute attention to detail. Excellent client service skills. Proven ability to handle multiple projects and meet deadlines. Good judgment with the ability to make timely and sound decisions. Ability to effectively present information and respond to questions. Ability to effectively communicate with people at all levels and from various backgrounds. Computer Skills High level of proficiency with mortgage loan processing and underwriting systems. Intermediate to advanced use of Microsoft Office programs.

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MORTGAGE BANKING

Shipper Experience: 1 – 2 years Hourly Pay Range: $14.00 – $17.00 + commission/bonus plan Annual Salary: $29,120 – $35,360 + commission/bonus plan

The Shipper position acknowledges receipt of closed loan files and reviews, packages, and delivers the files and final documentation per investor guidelines and time frames. Responsibilities include monitoring the status of outstanding final documentation, updating the appropriate loan tracking system with outstanding final documentation still required, reconciling investor reports and responding to requests from investors for documentation that has become overdue. Qualifications Working knowledge of real estate documentation, policies, compliance and procedures. Ability to prepare routine administrative paperwork. Individual must be extremely detailed oriented and work well under pressure, meeting multiple and conflicting deadlines. Computer Skills Proficient with mortgage loan processing systems. Intermediate to advanced use of Microsoft Office programs.

Operations Manager Experience: 5+ years Hourly Pay Range: $33.00 – $60.00 + commission/bonus plan Annual Salary: $68,640 – $124,800 + commission/bonus plan

This position manages the activities of each department and directs loan flow from setup through the loan sale. Responsibilities include setting productivity standards; identifying, analyzing and resolving operational problems; monitoring and ensuring compliance with productivity and quality standards; providing branch support (if applicable), which includes fielding questions, resolving problems, identifying needs and soliciting feedback; ensuring consistent and prompt communication with settlement agents, vendors, customers, and agencies; recruiting, interviewing, directing, developing, motivating and counseling department personnel. Qualifications Five years management experience in mortgage banking environment. Working knowledge of Regulation Z, and RESPA Regulations. Working knowledge of industry-standards underwriting and delivery requirements including FHA guidelines. Ability to adapt to specific requirements of FNMA, FHLMC, GNMA, HUD, and other private investors. Comprehensive understanding of investor/agency requirements. Excellent verbal and written communication and interpersonal skills. High level of integrity. Ability to work independently in a fast-paced environment. Computer Skills High level of proficiency with mortgage loan processing and underwriting systems. Intermediate to advanced use of Microsoft Office programs.

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Title Assistant Experience: 1 – 2 years Hourly Pay Range: $12.00 – $15.00 + commission/bonus plan Annual Salary: $24,960 – $31,200 + commission/bonus plan

Assists Title Officers by entering new orders, pulling copies of recorded documents, checking accuracy of preliminary title reports and legal descriptions, preparing endorsements and supplemental reports and answering customer calls. Qualifications Prior title experience typically required. Basic reading, writing and arithmetic skills. Ability to follow specific instructions on assignments. Good verbal and written communication skills. May operate office machines such as copier, typewriter, calculator, fax machine, reader/printer, or other similar equipment. Computer Skills Proficient with industry specific processing systems. Intermediate use of Microsoft Office programs.

Title Officer Experience: 3 – 5 years Hourly Pay Range: $16.50 – $25.00 + commission/bonus plan Annual Salary: $34,320 – $52,000 + commission/bonus plan

Title Officers review search and abstract results for accuracy and exceptions and issue a title commitment/ preliminary title policy. Responsibilities include communicating with internal and external customers; escrow, lenders, borrowers, county recorders office and tax collectors office, reviewing title documents for recordability; completing a final review of title file and providing acceptance of curatives; verifying title fees and charges at close; issuance of final title policy; and overseeing document set-up for recording with the designated county recording office. Qualifications Advanced knowledge of commonly used title concepts, practices and procedures including abstracting, searching, commitments, curatives, endorsements and issuance of final title policies. Experience reviewing search and abstracting results for accuracy and exceptions. Advanced knowledge in curative resolution. Experience reviewing and reconciling title issues at all steps in the title process. Excellent customer service skills. Computer Skills High level of proficiency with industry specific processing systems. Intermediate to advanced use of Microsoft Word/Excel.

50 | On Call Employee Solutions

MORTGAGE BANKING

Escrow Assistant Experience: 2 – 4 years Hourly Pay Range: $10.50 – $18.00 + commission/bonus plan Annual Salary: $21,840 – $37,440 + commission/bonus plan

The main role of an Escrow Assistant is to support the Escrow Officer(s) in all aspects of the escrow transaction. At a minimum, Escrow Assistants open title orders and new escrow files, order demands and fire insurance policies and manage post-closing issues. Additional responsibilities might include preparing estimated closing statements, inputting bills, demands, issuing checks and packaging loan documents. Escrow Assistants also assist Escrow Officers with customers and phone calls, facilitate document signings and explain the closing status to agents, buyers and sellers. Qualifications Prior escrow experience required. Ability to review and understand the purchase contract, ensuring accuracy and completeness. Competent to open a refinance and/or sale escrow and obtain all necessary information and prepare sale escrow instructions. Excellent communication skills (verbal and written), display tact and diplomacy in communications with clients. Computer Skills Proficient with escrow processing systems. Intermediate to advanced use of Microsoft Office programs.

Escrow Officer Experience: 3+ years Hourly Pay Range: $20.00 – $28.00 + commission/bonus plan Annual Salary: $41,600 – $58,240 + commission/bonus plan

The Escrow Officer executes all aspects of the escrow transaction and/or oversees and audits transactions completed by processors and escrow assistants. Escrow Officers prepare estimated closing statements for sale or refinance transactions, input bills, demands, issue checks, audit loan documents for accuracy and compliance with instructions, preparing necessary documents/amendments required for loan document signings, packaging loan documents, ordering funding from the lender, balance funding figures and follow up on funding status, balance final closings and set up recordings, send closing documents to title with completed transmittal. Escrow Officers handle all customers and/or phones calls that exceed the capabilities of the processors/assistants and Jr. Officers and when appropriate, provide training to assistants/processors and Jr. Officers. Qualifications Licensing may be required dependent on corporate structure of entity. Full knowledge of escrow process and ability to resolve situations/issues/problems that arise. Excellent communication skills (verbal and written), display tact and diplomacy in communications with clients. Computer Skills Proficient with escrow processing systems. Intermediate to advanced use of Microsoft Office programs.

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Bankruptcy Specialist Experience: 1 – 4 years Hourly Pay Range: $14.00 – $26.50 Annual Salary: $29,120 – $55,120

Responsibilities include reviewing the bankruptcy plan and schedules to determine feasibility of plan. Includes amended plan and schedules and modified plans affecting the clients’ interest. Sends referrals to local counsel for Objections to Confirmation or defense for Objection to Claims. Prepares Proofs of Claim by calculating attorney fees/costs, inspection fees, late fees, payments, BPO’s, escrow shortage and suspense. Communicates with client any required re-analysis of escrow or browsing of pre-petition suspense monies. Requests or determines the post petition payment status. Qualifications Must understand the fundamentals of Chapter 7, 11 or 13, including a working knowledge of bankruptcy law, mortgage servicing, and foreclosure proceedings as wells as local / jurisdictional requirements. Must have the ability to communicate with Trustees, Bankruptcy Courts, Local Counsel and Debtor’s Attorneys. Computer Skills Proficient with default management/monitoring applications. Intermediate to advanced use of Microsoft Office programs.

Eviction Coordinator Experience: 1 – 3 years Hourly Pay Range: $12.00 – $14.00 Annual Salary: $24,960 – $29,120

The Eviction Coordinator is responsible for monitoring and managing the eviction process. Responsibilities include monitoring local eviction attorney timeline performance, assisting to resolve litigated eviction matters, communicating with real estate brokers for assistance in securing properties, relocation assistance/cash for keys functions, processing cash for keys documents, and daily timeline management for relocation assistance/cash for keys. Qualifications Eviction, Cash for Keys, Foreclosure, Paralegal or Title experience is usually required. Strong organizational, problem-solving, and analytical skills. Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities. Acute attention to detail. Excellent client service skills. Proven ability to handle multiple projects and meet deadlines. Good judgment with the ability to make timely and sound decisions. Ability to effectively present information and respond to questions. Ability to effectively communicate with people at all levels and from various backgrounds. Computer Skills Proficient with default management/monitoring applications. Intermediate to advanced use of Microsoft Office programs.

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MORTGAGE BANKING

Foreclosure Specialist Experience: 1 – 3 years Hourly Pay Range: $13.50 – $24.00 Annual Salary: $28,080 – $49,920

Foreclosure Specialists process all phases of a foreclosure. Responsibilities include verifying the accuracy of legal documents and delinquency letters, referring the loan to an attorney to begin the foreclosure, responding to attorney requests and monitoring attorney performance, preparing figures for reinstatement and judgment affidavits, preparing bidding instructions and reviewing BPO’s and referring loans to bankruptcy or REO. Qualifications Prior experience in default mortgage servicing or legal background. Strong understanding of foreclosure process in all states. Ability to manage priorities and workflow. Acute attention to detail. Excellent client service skills. Proven ability to handle multiple projects and meet deadlines. Good judgment with the ability to make timely and sound decisions. Ability to effectively present information and respond to questions. Ability to effectively communicate with people at all levels and from various backgrounds. Computer Skills Proficient with default management/monitoring applications. Intermediate to advanced use of Microsoft Office programs.

REO Specialist Experience: 1 – 3 years Hourly Pay Range: $13.50 – $24.00 Annual Salary: $28,080 – $49,920

REO Specialists monitor Real Estate Owned (REO) properties ensuring the property is secured and protected against loss in value in the pre-marketing process. Responsibilities include managing new inventory, monitoring redemption, evictions and ensuring property preservation is completed timely and accurately; monitoring insurance claims; ensuring trash-out process is completed and approving any costs exceeding delegated authority level and approving/denying repair costs and valuations of property to ensure the investor obtains maximum returns on the assets. Qualifications Prior experience in default loss mitigation or foreclosure. Ability to review and understand property inspections, appraisals and invoices. Strong organizational, problem-solving, and analytical skills. Ability to manage priorities and workflow. Acute attention to detail. Excellent client service skills. Proven ability to handle multiple projects and meet deadlines. Good judgment with the ability to make timely and sound decisions. Ability to effectively present information and respond to questions. Ability to effectively communicate with people at all levels and from various backgrounds. Computer Skills Proficient with default management/monitoring applications. Intermediate to advanced use of Microsoft Office programs.

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Information Technology 56

Business Intelligence Analyst

Database Developer

ERP Professional

Database Administrator (DBA)

Project Manager

UNIX/Linux Systems Administrator

Program Manager

Network/Systems Engineer

Windows Systems Administrator

Business Analyst

Application Software Engineer/Programmer

Security Engineer

Embedded Software Engineer

Help Desk & Desktop Support

Software Architect

Web Designer

Software Quality Assurance Engineer

54 | On Call Employee Solutions

INFORMATION TECHNOLOGY

A Higher Degree of Hires | 55

Business Intelligence Analyst Entry/Junior Level Experience: 1 – 3 years Hourly Pay Range: $30 – $50 Annual Salary: $65,000 – $90,000 Senior Level Experience: 3 – 7 years Hourly Pay Range: $50 – $90 Annual Salary: $90,000 – $125,000

ERP Professional Entry/Mid Level Experience: 2 – 5 years Hourly Pay Range: $45 – $60 Annual Salary: $80,000 – $100,000 Senior Level Experience: 5 – 10 years Hourly Pay Range: $60 – $200 Annual Salary: $100,000 – $175,000

56 | On Call Employee Solutions

Business Intelligence, or BI, is an exciting field that is becoming more common in companies of all types and sizes. An aim of BI is to leverage information systems to bridge finance, operations, and IT departments. This field typically employs uniquely trained and qualified database developers. The main goal of BI is to enable executives and other officers to make better business decisions. This is done by collecting, standardizing, and presenting company data to such decision makers. One of the ways this is accomplished is via the creation of Data Warehouses – information repositories that store standardized company data from which complex analytics and reports can be generated. Outside of databases, different BI tools are marketed by companies such as Microsoft, IBM, SAP, and Oracle. BI Analysts typically associate themselves with one particular vendor. Business Intelligence professionals must be excellent data analysts, and also possess solid business acumen as well. Relevant Skills Data Extraction/Transformation/Loading (ETL), OLAP Development, Data Warehousing and Data Marts, Data Mining, and BI Tools such as Microsoft Analysis Services, Cognos, SAP BW, Teradata, and Business Objects.

Enterprise Resource Planning (ERP) software products are capable of running every aspect of a company’s operations. As such, the demand for various types of ERP professionals is tremendous. Quite frequently, these analysts work as contractors on a project basis. When they work full-time, it’s typically in an on-going support or administrative role. Usually, ERP professionals specialize in requirements gathering (functional analysts), physically implementing those requirements (technical analysts) or a blend of the two (techno-functional analysts). Since ERP software products are so complex and large, these individuals specialize in a specific ERP platform. Some of the major applications are SAP, Oracle, JDEdwards, Microsoft Dynamics, Mas90/200/500, Peoplesoft, and BaaN. Relevant Skills SAP ABAP, Oracle PL/SQL, business best practice methodologies such as Six-Sigma and Agile, Microsoft Project, Project Management Skills, Exceptional Documentation Skills, ability to manage financial resources.

INFORMATION TECHNOLOGY

Project Manager Entry/Mid Level Experience: 2 – 5 years Hourly Pay Range: $40 – $60 Annual Salary: $80,000 – $100,000 Senior Level Experience: 5 – 10 years Hourly Pay Range: $60 – $110 Annual Salary: $100,000 – $125,000

Program Manager Mid Level Experience: 4 – 6 years Hourly Pay Range: $45 – $60 Annual Salary: $90,000 – $100,000 Senior Level Experience: 6 – 10 years Hourly Pay Range: $60 – $110 Annual Salary: $100,000 – $140,000

Windows Systems Administrator Entry/Mid Level Experience: 2 – 4 years Hourly Pay Range: $25 – $40 Annual Salary: $52,000 – $80,000 Senior Level Experience: 4 – 10 years Hourly Pay Range: $45 – $85 Annual Salary: $80,000 – $105,000

Project Managers plan, blueprint, budget and execute the completion of projects. In a business sense, projects are basically endeavors that have a finite timeline with a set end date. As it relates to IT, such projects are typically the creation of software, upgrades and enhancements to IT infrastructure, and deployments of value-adding frameworks such as websites or new databases. The temporary nature of projects make the use of contractors very practical in many cases. In larger companies that have plentiful, ongoing projects, full-time Project Managers are more appropriate. In any case, effective Project Managers are very well-trained and extremely detail-oriented. Furthermore, they must be able to be able to interact effectively with employees in various departments to leverage their talents to ultimately meet deliverables. Relevant Skills Microsoft Project, Microsoft Visio, Certifications such as PMP (Project Management Professional), Understanding of Development Methodologies including Agile; Waterfall; Extreme Programming; SixSigma; and ITIL; exceptional organization and inter-personal skills.

Program Managers are similar to Project Managers in terms of their background, training, and qualifications. The primary difference is that they apply this experience to “programs,” rather than “projects.” Programs are usually larger in scope and may not have a definite end, as is the case with projects. Although there are exceptions, Program Managers typically take on more responsibility and manage larger budgets. As such, one would expect such professionals to have more experience and make slightly higher salaries than Project Managers. Relevant Skills Business training (e.g., an MBA), Microsoft Project, Microsoft Visio, Certifications such as PMP (Project Management Professional), Understanding of development methodologies including Agile; Waterfall; Extreme Programming; Six-Sigma; and ITIL; exceptional organization and inter-personal skills.

Windows Systems Administrators work on the back-end of a company’s internal infrastructure. These professionals control access to data, set up new users on the company network, ensure that end-users are correctly configured, and configure e-mail operations. Such people must have a thorough understanding of the version of Windows running on the user desktop (like Windows XP), as well as the version of Windows running on the server (like Windows 2003). Beyond that, Windows Systems Administrators must have a thorough understanding of how to use administration tools like Active Directory, Microsoft Exchange, and know how to troubleshoot problems. Relevant Skills Microsoft Windows 9x/XP, Microsoft Windows Server 2000/2003, Microsoft Exchange, Active Directory, Firewalls, Group Policy, batch file creation.

A Higher Degree of Hires | 57

Application Software Engineer/ Programmer Entry/Mid Level Experience: 1 – 3 years Hourly Pay Range: $30 – $50 Annual Salary: $60,000 – $85,000 Senior Level Experience: 3 – 10 years Hourly Pay Range: $50 – $100 Annual Salary: $85,000 – $115,000

Embedded Software Engineer Entry/Mid Level Experience: 3 – 5 years Hourly Pay Range: $40 – $65 Annual Salary: $70,000 – $90,000 Senior Level Experience: 5 – 10 years Hourly Pay Range: $65 – $90 Annual Salary: $90,000 – $120,000

58 | On Call Employee Solutions

There are many types of software engineers, but Application Software Engineers develop software that run on computers and/or servers. Increasingly, these applications are “web applications,” in which the end-user runs the program through an internet browser. The other type of application is a “desktop application,” which runs independently of the internet. Microsoft and Sun Microsystems have both developed frameworks with numerous, rich features to facilitate easier development and more reliable software. The Microsoft offering is called .Net (“dot net”) and the Sun offering is called Java. Software Engineers typically specialize in one or the other. These two platforms make up the majority of software engineering activity. The other major player is open-source, i.e. free and easily modified software languages, tools and frameworks. The technologies involved in such activity are PHP, Linux, Python, Perl, and others. Relevant Skills Java Developers: J2EE, J2SE, Java Beans, Struts, JDBC, WebLogic, JNI, AJAX. .Net Developers: ASP.Net, C#, ADO.Net, VB.Net, T-SQL, Visual Studio, IIS. Open Source Developers: Linux, Apache, MySQL, PostgreSQL, Python, Perl, Ruby, PHP, Drupal.

Embedded Software Engineers develop software that run individual electronic components versus computers. These components are typically “integrated circuits,” commonly known as microchips. As everyday consumer goods and other products have become increasingly computerized, the demand for Embedded Software Engineers is increasing. The software that they develop is commonly known as “firmware.” This firmware can be found in TVs, cars, microwave ovens, cellular phones, and many other things. Some fields within Embedded Software Engineering include Digital Signal Processing (DSP), driver development, and QA/testing. More often than not, firmware is developed using the programming languages C, C++, and Assembly. These languages are relatively old, but very powerful. They require an engineer who can build something from the ground up, and a successful Embedded Software Engineer would have an understanding of electrical engineering and advanced mathematics. Relevant Skills C, C++, Assembly Language, understanding of common embedded microprocessors (e.g., ARM), electrical simulators, emulators, real-time operating systems (RTOS), Linux, BREW, Java ME.

INFORMATION TECHNOLOGY

Software Architect Entry/Mid Level Experience: 5 – 7 years Hourly Pay Range: $55 – $70 Annual Salary: $100,000 – $115,000

A Software Architect is responsible for coding, programming, and engineering of software applications, and the entire structure and design of applications. This person must be able to take numerous individual components and make sure they all work together correctly. Software Architects have knowledge of multiple programming languages, an intimate understanding of databases, and unique knowledge of all the hardware components on which the application runs. These professionals, therefore, are extensively trained and experienced. They must also be naturally intuitive. Management of other developers may or may not be involved, but management of their code invariably will be.

Senior Level Experience: 7 – 15 years Hourly Pay Range: $70 – $200 Annual Salary: $115,000 – $190,000

Relevant Skills Application Programming (C/C++, .Net, Java, etc), Database Programming (SQL), Development Methodologies, Hardware knowledge (e.g., memory management), Excellent documentation and presentation skills.

Software Quality Assurance Engineer

Software Quality Assurance Engineers are responsible for checking and testing the code that Software Engineers produce. QA Engineers don’t need the ability to develop applications, but they do require the training to understand the code at which they are looking, what it does, and how to identify problems with it. They use a variety of testing and debugging methods to highlight potential errors, and they are the final step application code encounters before becoming production software. Such professionals must know the fundamentals of programming, and be able to design and run tests that will simulate the real world use of software.

Entry/Mid Level Experience: 2 – 4 years Hourly Pay Range: $25 – $45 Annual Salary: $52,000 – $80,000 Senior Level Experience: 4 – 10 years Hourly Pay Range: $45 – $85 Annual Salary: $80,000 – $105,000

Relevant Skills White Box/Black Box Testing, Regression Testing, Unit Testing, Bug Tracking Systems (e.g., BugZilla), Rational Rose.

A Higher Degree of Hires | 59

Database Developer Entry/Junior Level Experience: 1 – 3 years Hourly Pay Range: $35 – $50 Annual Salary: $65,000 – $85,000 Senior Level Experience: 3 – 7 years Hourly Pay Range: $50 – $80 Annual Salary: $85,000 – $110,000

Database Administrator (DBA) Entry/Mid Level Experience: 3 – 5 years Hourly Pay Range: $45 – $65 Annual Salary: $85,000 – $100,000 Senior Level Experience: 5 – 10 years Hourly Pay Range: $65 – $85 Annual Salary: $100,000 – $150,000

60 | On Call Employee Solutions

At the heart of any company’s IT infrastructure are databases. Databases connect to commercial off-theshelf software, internally developed applications, accounting software, ERP software, printers, and much more. A database stores, in an organized fashion, all of the information relevant to an organization’s business. Consequently, Database Developers are always in demand. A Database Developer programs, typically using a database language called SQL, and customizes a database by developing “queries”, which are requests for specific information and “stored procedures”, which are processes involving multiple queries, among other things. Database Developers must be effective at taking requirements from business users, and implementing them in the database. Relevant Skills T-SQL (Microsoft SQL Server), PL/SQL (Oracle), ANSI SQL, stored procedures, triggers, views, functions, DTS packages.

A Database Administrator is responsible for ensuring the database is functional, backed up regularly, and tuned for optimal performance. As with many other software products, there are many vendor offerings. These include Oracle, Microsoft SQL Server, IBM DB2, and open source databases such as PostgreSQL and MySQL. These professionals usually specialize in a single relational database management system (RDBMS) product, as they know their respective nuances and features. DBAs are usually on call 24/7, or participate in a 24/7 on call rotation. DBAs are ultimately responsible for the constant uptime of revenue-generating and business databases, and usually have a background in database development. Relevant Skills T-SQL (Microsoft SQL Server), PL/SQL (Oracle), ANSI SQL (open source), performance tuning, disaster recovery, back-up/restore.

INFORMATION TECHNOLOGY

UNIX/Linux Systems Administrator Entry/Mid Level Experience: 2 – 4 years Hourly Pay Range: $30 – $50 Annual Salary: $65,000 – $90,000

Although UNIX/Linux Systems Administrators are less common than Windows Systems Administrators, they are no less in demand. Many business systems are running some form of UNIX, as UNIX tends to be a more efficient operating system than Windows. It is, however, far less user-friendly, and this is one of the reasons UNIX Systems Administrators are in higher demand than Windows Systems Administrators. To be successful in this field, administrators must also have a good understanding of scripting languages like Perl, Bash, Korn, and/or Tcl. The hallmark of a true UNIX expert is the ability to work on a command-line interface instead of the graphical user interface. UNIX/Linux Administrators may specialize in more than one type, or “flavor,” of UNIX.

Senior Level Experience: 4 – 10 years Hourly Pay Range: $50 – $85 Annual Salary: $90,000 – $125,000

Computer Skills Solaris (Sun), AIX (IBM), IRIX (Silicon Graphics), Shell Scripting (Perl, Bash, Korn, Tcl, Python), sendmail, postfix, Linux distributions (Red Hat, Ubuntu, SuSE, and many others).

Network/Systems Engineer

Network/Systems Engineers are not so much concerned with the software running on PCs and servers as they are ensuring solid network connections among them. These professionals are heavily trained in how machines communicate with one another, either within a small area (LAN), or over large, geographic areas (WAN). They also create and maintain auxiliary “virtual” networks called VPNs. They are experts with modems, routers, switches, firewalls, and are responsible for ensuring the integrity and security of networks. There are several key vendors on which they may be trained. The major ones are CISCO, Juniper, and Foundry. Each of these companies offers differing levels of certifications from “associate” level, to “engineer” level. These certifications are very important as they suggest the candidate has received appropriate training. Microsoft certifications include MCTS, MCPD, MCITP, MCA, MCSA and MCSE.

Entry/Mid Level Experience: 2 – 4 years Hourly Pay Range: $35 – $50 Annual Salary: $70,000 – $95,000 Senior Level Experience: 4 – 10 years Hourly Pay Range: $50 – $90 Annual Salary: $95,000 – $130,000

The major CISCO certifications, in order of complexity, are CCNA, CCDA, CCNP, CCDP, and finally, CCIE. The CCIE is the gold standard, and very hard to achieve. Network Engineers are familiar with network protocols (of which there are 7 layers) such as TCP/IP, DNS, and UDP. The demand for Network/Systems Engineers is very high, given the critical nature of their skills. Relevant Skills Load Balancing, Network Security, Certifications, Routing, Switching, VPN tunneling, LAN, WAN, VLAN, modem configuring, IP addressing, packet monitoring, intrusion prevention, SharePoint, VMware.

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Business Analyst Entry/Mid Level Experience: 2 – 5 years Hourly Pay Range: $30 – $40 Annual Salary: $60,000 – $70,000

Business Analysts, or Business Systems Analysts, are professionals who understand business processes, and the information systems resources necessary to facilitate those processes. They are typically hired on a contract basis, or as full-time employees, to audit, evaluate, and make recommendations for improving the IT infrastructure to increase efficiency and identify areas in which money can be saved. Business Analysts must have a solid understanding of technology and business operations. The most important skill is the ability to communicate effectively between business users and with technical employees. This requires a unique versatility.

Senior Level Experience: 5 – 8 years Hourly Pay Range: $40 – $60 Annual Salary: $70,000 – $100,000

Relevant Skills Microsoft Visio, Microsoft Office, ERP experience (Oracle, SAP, Peoplesoft, JDEdwards, etc.), Technical Writing, Standard Operating Procedure documentation.

Security Engineer

Many networks process financial transactions, handle sensitive or classified data, and store personal information. The security of these networks from hackers, viruses, or thieves is of the utmost importance. Networks, in general, need to be secure in today’s world. As a result, a whole new field in Network and Systems Engineering has emerged dedicated to security. Security Engineers are able to identify and address points of vulnerability, simulate “attacks” on the integrity of the network, and prevent “holes” in the network from causing problems. Specific certifications, such as Certified Information Systems Security Professional (CISSP), exist to denote the training necessary to be successful in this fast-growing field.

62 | On Call Employee Solutions

Relevant Skills Intrusion Detection/Prevention Systems, packet “sniffers,” Security tools (like Etherreal, NMap, and Nessus), “ethical hacking,” understanding of routing and switching, Linux.

INFORMATION TECHNOLOGY

Help Desk & Desktop Support Entry/Mid Level Experience: Entry level – 3 years Hourly Pay Range: $18 – $22 Annual Salary: $35,000 – $43,000 Senior Level Experience: 3 – 6 years Hourly Pay Range: $22 – $35 Annual Salary: $43,000 – $70,000

Web Designer Entry/Mid Level Experience: Entry level – 3 years Hourly Pay Range: $20 – $35 Annual Salary: $37,000 – $65,000 Senior Level Experience: 3 – 6 years Hourly Pay Range: $35 – $50 Annual Salary: $65,000 – $75,000

Help Desk, or Desktop Support Analysts are IT professionals who focus on solving end-user issues. These can range from e-mail not working correctly, to computer lock-ups, to installation of new software. Many times, these professionals work in a multi-tiered environment, with Tier I being simple issues and Tier III being highly complicated problems. They usually have ticket-tracking systems, and are evaluated on the basis of how often they have to escalate their problem to the next tier, and the rate at which they “close” tickets. This can be the first step in many people’s IT careers. It often leads to Systems Administrator or Network Administrator positions later on. Relevant Skills Ticket Tracking Software (e.g., Remedy, Track-IT!), Active Directory, Microsoft Windows, VPN connectivity, Remote Access software (e.g., WinVNC).

A web designer is the person responsible for creating the design or look and feel of the web site/web pages. The designer will work with various users, business units, and clients to design a site that best supports a company’s branding and message. The web designer takes many points into consideration when designing a web site including, fonts, colors, navigation, content organization, interactivity, page layout, the flow of information from page to page, as well as related technical issues. Although the terms web designer and web developer are sometime used interchangeably, they are not the same. Primarily web designers will manage the front end of a website (look and feel), while web developers manage the back-end of a website. Relevant Skills Flash, ActionScript, HTML, CSS, PHP, Photoshop.

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On Call’s Staffing Options Payrolling You (the business) find the candidate – we hire the candidate, place them on assignment at your business, and we take care of the rest. This includes administering employment paperwork, time collection, payroll printing and distribution, garnishments, worker’s compensation, unemployment insurance, withholdings and eligibility verification. We will even conduct periodic performance evaluations and provide feedback to both the business and employee.

SAN DIEGO 800.720.2870

Temporary-to-Hire On Call employee works for your business on a trial basis while you evaluate their experience, personality, cultural fit, career goals, etc. If the employee is right for the position and your business, you hire the employee without a conversion fee after the employee has worked a pre-determined number of hours.

Temporary On Call employee works for your business for an interim period. Direct Hire Employee is recruited by On Call and hired directly by your business.

By selecting On Call as your staffing partner, you will enter into a relationship with a company of experienced, specialized recruiters, well prepared to help you achieve your hiring objectives.

CARLSBAD 866.245.0830