PERFORMANCE MEASUREMENT
In order to determine if the Department’s strategic plan is achieving desired results, progress will be tracked through monthly staff meeting updates, quarterly progress reports provided to the Fire Chief and his executive staff, and an annual review of the plan for revisions. During the annual review the following metrics will be reviewed to determine the impacts actions have had on our department and services. • • • • • •
Call Volume Response Reliability Response Outcomes (Loss/Save) Resource Utilization/Allocation Accident/Injury Statistics Customer Satisfaction
PERFORMANCE MEASUREMENT
44
